BT (British Telecom) Outage Report in Hockley Heath, Solihull, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Hockley Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hockley Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 05: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Hockley Heath, Solihull, England
The most recent BT (British Telecom) outage reports came from the following cities: Birmingham, Redditch, Oldbury, West Bromwich, Smethwick, Stratford-upon-Avon, Royal Leamington Spa, Coventry, Solihull and Halesowen.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
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| Redditch |
Internet | |
| Birmingham |
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| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Oldbury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Hockley Heath, England
Latest outage, problems and issue reports in Hockley Heath and nearby locations:
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Kelley Costigan
(@KelleyCostigan) reported
from
Stratford-upon-Avon, England
@bt_uk Hi! Not sure you can help, but maybe point me in the right direction, please. Ever since BT changed the email system, mine keeps crashing, takes ages to load & to file emails. It’s unacceptable.
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Jozef Koztelo
(@jokers_tailor) reported
from
Birmingham, England
Can you not have lost the audio while Robbie Savage was chatting ****? @btsport @btsportfootball
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lee mulliss
(@leemulliss123) reported
from
Birmingham, England
@btsport still charging people full price for a service that’s useless due to sports cancellations. Should at least do the same at @SkySports Disgusting.
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Sally
(@the_beanster) reported
from
Birmingham, England
@bt_uk My 91 year old grandparents are still without internet or phone since 11th February despite reassurances it would be resolved yesterday. This is disgusting service they are isolated, depressed and deserve better.
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Leamington Wolves
(@LeamWolves) reported
from
Whitnash, England
All season ticket holders should have access to watch their teams home games in my opinion. Poor effort from @premierleague @skysports and @btsport. And yes I know they don’t give a ****!
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J O S H U A
(@joshfoliee) reported
from
Birmingham, England
Hi @bt_uk it has now been 6 weeks since I moved in to my new property. My broadband & TV provider is @TalkTalk on moving in we discovered that there was no line coming in to the property and that it was a BT Openreach issue. 6 weeks later I’m still without internet. Disgusting 🗑
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Jamz
(@Jamz121) reported
from
Birmingham, England
@chevyt80 @SkyUK @btsport Dat streaming life shit quality, feezes, commentator speaking Arabic etc all long, did it for years... 4k HD all da sports deya on my TVs. £100 a month not bad
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Natasha
(@TheNatashaDulay) reported
from
Whitnash, England
Hey @bt_uk super dissatisfied with poor customer services... not only have we had 5 engineers out over the past 8 months trying to fix issues with our broadband that cuts out continuously and never holds out the guaranteed speeds,
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Nick Procter
(@nickprocter27) reported
from
Birmingham, England
@steveburnley @bt_uk Be entitled to some compensation then mate as a minimum. Give them a call and report a fault. May just be a fault on the network. 👍🏻
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Richard Gledhill
(@RichardGledhill) reported
from
Lighthorne, England
@bt_uk Hmm, so you've done exactly what I asked you not to do which is just send me a link to the help page which has no web chat on it...
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Alex Newbury
(@AlexNewbury) reported
from
Birmingham, England
@bt_uk hey, broadband has been down since last night, done all the usual (reset, check cables, factory reset, do online checker etc) but no avail. Could you confirm that it's an issue your end rather than ours? Status checker says fine but I don't believe it.
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Tony Kenny
(@MrT222) reported
from
Birmingham, England
@Halcruttenden @btsport Ditto. Sky first. Then BT. Graze boxes next (nice idea but still eat crap too) then the woofers. Two is a luxury I’ve decided so they have a week to prove who is staying. Mind you if I tell the wife I think I’m gone
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jackie toulson 🌈
(@jackietoulson) reported
from
Coventry, England
@hollietoulson @bt_uk Poor nan she was so happy that it was getting switched on today. She’s going to be really upset to hear that it’s now not.
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Steve Stride
(@StrideSteve) reported
from
Birmingham, England
Why don’t @btsport suspend subscriptions whilst they are not offering a service as @SkySports have done. £38.50 a month for zilch !
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Cj Joiner
(@Cj_covblaze) reported
from
Keresley, England
@CraigWood_ @btsport Ah bad luck. A lot of their plans include it on small screen with an £8 upgrade to use it on your TV. Most don’t know it though
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Scott Logan
(@slogan1980) reported
from
Birmingham, England
@btsport I’ve been trying to get through to cancel my BT Sport for literally three days now. I’m up to my 5th call, as we speak, I’ve been on hold for 32 minutes. I’d say it’s been nearly two hours across all of the calls.......shocking. I’ve used chat, and they are not helpful
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Em 🌹
(@em19rose94) reported
from
Birmingham, England
@bt_uk my internet is down and on my account it says there’s a fault in my area, but my next door neighbours is working perfectly 🤔
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Suki
(@lfcssa) reported
from
Birmingham, England
@bt_uk been trying to ring your helpline for the past few days regarding an upgrade but no one is answering. Anyway you can help?
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Tony Kenny
(@MrT222) reported
from
Birmingham, England
@Halcruttenden @btsport Feel ur pain Hal, same last wk but Sunday made a point of ringing after open at 9am eventually got through to a Liverpudlian called Michael. As you say don’t want to refund or cancel as Sky has but did come up with a very good deal - too long for this tweet so I’ll add it below
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Craig
(@CraigyLowe) reported
from
Birmingham, England
@bt_uk all day l have been trying to help a fellow key worker get some damn assistance as our office is closing due to corona and she can’t work because you guys won’t sort her internet out. She’s called time and time again and you hang up!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Unmarkedinelli
(@AuntyClockwise_) reported
@btsport Can you please expand on the thinking behind removing the windows app? Browser based viewing is patchy at best especially in areas where signal is poor
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Dan Creswell
(@dancres) reported
@bt_uk Your web devs have no idea what sensible password change policy is. Show buttons only work whilst held down. You allow pasting on the 1st new password field but not the second. This just encourages poor password choices and creates frustration.
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Yeshua
(@YeshuaFoxtrot) reported
@bt_uk my dads had issues with his BT in keighley for 3 weeks, pixelating, channels going off, had 2 engineers and 1 didn't turn up. Can you let me know what's going on in the area as its multiple ppl with same issues and no help
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Antony dix
(@antony_dix) reported
@btsport @btsportfootball the commentary as usual is awful !
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Ramon Max John Gamma
(@Gamma239) reported
@bt_uk Hi, I have the BT Box Pro. Recently, whilst watching BT Sport Ultimate, the picture goes black. Sometimes the box resets itself, sometimes I have to reset it by holding down the power button. Is there a fix for this? Regards, Mr Ramon Gamma.
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Luke Murray
(@lukemur12335124) reported
@btsport you won't let me in, reset three times, technical help is rubbish. EE customer that's paid for large screen. Help as I'm missing games
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Zed
(@ZedFromLND) reported
Jermain jenas - another awful pundit. He had a mediocre playing career. Why the hell is he given punditry work is beyond most fans Get him out @btsport
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Ade
(@AdeW66) reported
@Suzanne_WW @btsport Ex spurs player with biased comments..never! Don't know why they don't go the whole hog and put Mcmanaman on aswell!
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Tom Luke
(@MrTomLuke) reported
@ZRaceXXII @bt_uk This is ridiculous. It's all I use too and playback doesn't work on any browser. Will literally have to cancel my bt sport subscription.
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Jim Wells
(@Jim_C_Wells) reported
@joncoupland @bt_uk 15 days without a basic utility!! If it was a water outage, they'd be handing out bottled water (happened here recently) and delivering it to those unable to collect. Why aren't they loaning basic emergency mobile phones to vulnerable customers?