EA Games status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of EA Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by EA Games users through our website.

• Sign in (42%)
• Online Play (32%)
• Glitches (10%)
• Matchmaking (8%)
• Game Crash (6%)
• Hacking / Cheating (2%)

Live Outage Map

The most recent EA Games outage reports came from the following cities:

City	Problem Type	Report Time
Toulouse	Sign in	22 hours ago
Sydney	Online Play	1 day ago
Paris	Glitches	3 days ago
Paris	Online Play	3 days ago
Sydney	Sign in	4 days ago
Singapore	Sign in	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EA Games Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Irene (@babe84_irene) reported 48 seconds ago

  I tried your chatbot today and dident not get the help I needed @EAHelp Only thing that bot could say was : Hi! 🙋 Let’s get this fixed. Tell us about the issue you're having and we’ll help you get back in the game.

• 
  Jay (@delecruz02) reported 1 minute ago

  @EAHelp Why is shoulder barge not working for me in fc 26 I have advanced defending on and when I press or hold x my players don’t do anything

• 
  Joshua (@Joshualsgr) reported 4 minutes ago

  @EAHelp fix your ******* menus EA they are the worst I’ve seen. It’s beeen like this for two weeks. Fix your menus. I get backed out all the time.

• 
  Jeremy Wamer (@jeremy_wamer) reported 8 minutes ago

  @EAHelp because of all the TERRIBLE CRASHING! I missed all the early Draft store content 👏 thanks. This game’s been broken for weeks Home Screen Home Screen can’t connect. Yet it’s still doing it right now thanks for nothing as usual

• 
  Wagner Bustamante (@1bustamanteof) reported 12 minutes ago

  I’m reaching out as a last resort. For about two years, I’ve been stuck in an 'Expired Credential Loop' with my @EAHelp account linked to Xbox. I’ve tried every possible fix: password resets, VPNs, and clearing cache.

• 
  Charlie Field (@fi6623) reported 12 minutes ago

  @EAHelp I was just playing my second to last champs game. the score was 5-2 i was winning. The final whistle went and as the game was shutting down i got a unable to process your request error and got a loss for it !!!

• 
  busta bust (@bust_busta) reported 13 minutes ago

  @EAHelp @EAHelp @EASPORTSFC I am requesting an immediate escalation for Case #[243220939]. I have a server-side data corruption issue: an unclaimed Evolution reward is stuck and unredeemable, causing my account’s Store access to crash entirely.

• 
  Shawn ****** (@ShawnSanger1575) reported 16 minutes ago

  @EAHelp there is a lot of lagging in the H2H Match system as if I play with higher ovr or even play H2H with extremely good network it still lags a lot

• 
  Yusuf Acay (@yusufjr2727) reported 20 minutes ago

  @EAHelp I can't access the game in Türkiye, please fix it.

• 
  Mofut (@Mofut89) reported 22 minutes ago

  @JeyRuiiz @easportsfces The community cannot stay silent while loyal players are banned for technical glitches. It’s time to stand together and demand a fix! @EAHelp

• 
  Window_Licker (@MUT_slut) reported 22 minutes ago

  @EASPORTS_MUT @EASPORTS @EAHelp just put out some kinda communication. How hard is it. The lack of acknowledgement on an already broken highly anticipated promotion is just bad business.

• 
  IRGC NEWS ™ (@IRANGUARDCORPSE) reported 25 minutes ago

  @ImChambel @JamesNFFC1984 @EAHelp I logged in but problem is finding a game ffs

• 
  Chris Cain (@CHRIS_CAIN1980) reported 32 minutes ago

  @MaddenAcademy_ My favorite part, is how a mult-billion dollar company cannot fix their unstable servers... @EAHelp

• 
  AJ (@JaxMeinicke) reported 33 minutes ago

  @ratojord @EAHelp Experienced this issue; TysonNerd on X delivered.

• 
  ReDragon93 (@ReDragon24) reported 33 minutes ago

  UPDATE: After days of troubleshooting, support tickets and useless answers, the problem is finally fixed. And no, the solution did NOT come from EA Support. @EASFCDirect @EASPORTSFC @EAHelp

• 
  abo Jrah بعدني أشتاكلك (@abo_abdalh89) reported 35 minutes ago

  @EAHelp @EAHelp I have a problem with Ultimate Team on PS5. I can't connect for 2 days. I tried restarting the game, checking internet, and reinstalling, but nothing works. Please help me fix this issue.

• 
  🇲🇽tankarcade🇺🇸 (@tankarcadetv) reported 37 minutes ago

  @EAHelp So go back to forums where anything will be drop all the way down no help. It’s maybe it’s a issue where you don’t have enough of help or you wanna see if people have funny names

• 
  Mohammad S. (@mo_s828) reported 38 minutes ago

  @Jayden_AVFC @EASFCDirect @EAHelp What was the fix?

• 
  arthur pierce (@artmanp46) reported 40 minutes ago

  @EAHelp Fix the damn game. Its unplayable

• 
  VRS_Ninja (@VRS_Ninja) reported 42 minutes ago

  @ApexLiveComms @EAHelp Can yall actually fix ur game dude?

• 
  Eda Abacı 🌸 (@edanrabaci) reported 43 minutes ago

  @mc021990 @EAHelp Same trouble Myles_Nerd1 on X handled it fast.

• 
  H (@SolicitorSpurs) reported 44 minutes ago

  @EASPORTSFC @EASPORTS HOW CAN I HAVE 76 ITEMS IN MY SBC STORAGE, BUT SEARCH FINDS NO RESULT. FIX YOUR GAME. @EAHelp

• 
  The TnT Gaming Channel (@MrTally0002) reported 44 minutes ago

  @EAHelp we have a serious problem. I bought apex packs and have been receiving multiple items I already owned. I would either like a refund or something. I've sent emails, I've done everything possible and still ignored. Im not some little kid you can push around.

• 
  Miazga (@helmanzzMiazga) reported 45 minutes ago

  @EASFCDirect Yeah, issues with connecting. Issues with connecting with real humans at @EAHelp. Accounts are kept being banned for coin distribution even tho no one sells/buys coins. The issue has been going for so long now it's amazing how incopetent your ToS team is. I've been banned for over 3months now on few seperate accounts, and unbanned multiple times only to be banned again the next day EVEN WITHOUT ANY ACTIVITY ON THE ACCOUNTS.

• 
  Erik (@JasonF13Fan) reported 49 minutes ago

  @EAHelp @EAMaddenNFL @EASPORTS_MUT Hey ******** fix your dam servers! Got to tier 2 for the CPU Event finished and won the first game but due to being “kicked” out it’s now counted as a loss and means I’d have to do the first 5 games again! Class action lawsuit is what you need!

• 
  Hasan Ali (@HasanAl45642585) reported 52 minutes ago

  @EAHelp The EA App's 'Cancel Refund' button failed due to a technical bug, causing me to lose my $20.99 FC 26 deal. Live support (Case ID: 241226593) admits the issue but says they can't do anything. Why should I pay for your app's glitch? I need a fix! @EAHelp @EA #EAHelp #FC26

• 
  Khalid Ali (@goat25266) reported 53 minutes ago

  Dear EA, If you want more people to play your game, you need to fix your servers. The main issue is that the servers are not being upgraded @EASFCDirect @EASPORTSFC @EAHelp

• 
  CC Ry4N (@anubhavmaitra) reported 57 minutes ago

  @EASFCMOBILE @EAHelp Still no fix days later. I submitted receipts, order numbers, screenshots and UID multiple times, yet nothing has been resolved. Now my account is locked from purchases because your system says the previous transaction is still processing. Terrible support experience and WORST.

• 
  Umut Savaş (@iumut18) reported 58 minutes ago

  @jasonchai045 @EAHelp thank u for comment. I created ticket for this problem. I wish they will fix it.

• 
  Mr. SRT 🇧🇷 (@ImSomeYoungHoe) reported 58 minutes ago

  @EAHelp fix your got damn bug issues, I am not being awarded a win when these sore losers quit . Y’all done cheated me out of 15+ games where I received a win.