EE outages and service status in Thurso, Scotland

Problems in the last 24 hours in Thurso, Scotland

The chart below shows the number of EE reports we have received in the last 24 hours from users in Thurso, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew J (@Jeff_tweets) reported 12 minutes ago

  Hi @EE, I've been sent a contract summary of a new plan I took out with you, but I've had no confirmation of my order and my service has not switched from my current provider. It looks like my order was not processed, and now the same deal is not available. Please can you assist.

• 
  ANIA GABB (@aniagabb) reported 14 minutes ago

  @EE @EE could you please help me with contacting someone regarding a refund?

• 
  Pamela Lawson (@PamelaLaws99068) reported 14 minutes ago

  @EE @gjo2405 Hello EE. If EE identified a network fault related to a domestic VoIP landline on Friday 12th June, how long would it take to fix? Also, what is the average 'wait' time to get through to your 'fault' team when dialling 150 from an EE VoIP landline, please?

• 
  F3spirit (@originaf3spirit) reported 15 minutes ago

  @EE A 30 yr customer is having their account access and line suspended for £ 22 connections unresolved complaints open closed within 24hrs Resolution required.

• 
  lloydrimmer07 (@lloyd_rimmer) reported 16 minutes ago

  @EE How rude that the call handler hangs up on you because they don’t understand what you’re asking them to do

• 
  Jessica Brown (@Jessbrown2590) reported 16 minutes ago

  @EE I’ve already done this and I get told the same thing which is they don’t see no problems in my area but clearly there is because every time I leave the house my signal drops and I can’t even attempt to make a phone call as it just cuts off!

• 
  Stuart Smith (@Galaxy42_) reported 17 minutes ago

  @EE Yes, I have just made a complaint in regards to this. You are very clearly trying to funnel any contact that may result in a loss of finance to EE, towards your call centre where people who suffer with anxiety can be bullied and pressured into products/services they don't want.

• 
  darren styles (@darrenjstyles) reported 22 minutes ago

  @EE The frustration is you trust openreach to fix something and they don’t, at the end of it is a customer who has been given no information as to what’s going on. I finally managed to speak to someone who has tried to get the ball rolling again.

• 
  Avril Newman (@AvrilNewman9) reported 29 minutes ago

  @EE My son & I called you yesterday. You are charging me for a tablet I didn’t ask for and that never arrived either. We were told by your team that I will have to continue paying for it even though he could see by looking at my account that I’d never activated nor used it, u thieves

• 
  F3spirit (@originaf3spirit) reported 32 minutes ago

  @EE EE agreed the fault is owned by them. reimbursement should be automatically added to the customer accounts.