EE outages and service status in Thurso, Scotland

Problems in the last 24 hours in Thurso, Scotland

The chart below shows the number of EE reports we have received in the last 24 hours from users in Thurso, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Josh 👾 (@_NFFCJosh) reported 1 minute ago

  @aftertheflood_ @EE their apps been down all day i’m not sure if they are aware as no info on their social media pages? @EE

• 
  lord farquar (@Rudolph4974) reported 2 minutes ago

  @EE I have 5g on my works phone granted it’s 02 so why doesn’t your network cover this area I’m in #nottingham

• 
  Equilan (@Equilan) reported 2 minutes ago

  @EE So , that's the end of the conversation @EE? Your bot ran out of things to say? I told you I have issues ringing 150 and your bot told me to get this fixed by ringing 150? I guess I just won't pay the bill then. Let's see how long it takes EE to contact me.

• 
  Kat 🐝 (@femininecheese) reported 4 minutes ago

  @EE I am trying to top up my PAYG account but the app keeps saying “something went wrong” when I log in and when it says it’s sending a passcode to my email. I can’t call customer service because my phone has no data

• 
  A2Z BOSS (@A2zboss) reported 7 minutes ago

  @England @EE Bro clam down okay

• 
  Mick Holds the Line (@Mickandhismusic) reported 7 minutes ago

  @EE I have just wasted THREE HOURS in calls to EETV over trying to get my bill down to less than £100 per month. This is OUTRAGEOUS DISRESPECT for your customers. Where is your reward for LOYAL CUSTOMERS? Nowhere . And I am tied to a two year context so I can’t go anywhere else!

• 
  caitlyn1972 (@AlwaysAnAngel72) reported 13 minutes ago

  Spent two hours on the phone with @EE today. Poor ******* other end deserves a medal. But I've ended up with EE TV, full fibre BB and a new phone, unlimited data etc for £26 less than I was paying for Sky TV, bb and an EE 25gb sim. Brilliant customer service. Very happy customer

• 
  Lisa (@LisaWalkernffc) reported 16 minutes ago

  @EE why can’t I log into my account as it’s not accepting my login details then it asks for a pin that’s been sent to my phone which I haven’t received & then says not available………..

• 
  Robert Melvin (@Melvin23Rob) reported 17 minutes ago

  @EE Yes, however your contact system is so poorly configured that, having fought through the very poor AI to get to a human, they always appear unable to do anything after 30 minutes of identification and account checks

• 
  DomLarkin65 (@DomLarkin65) reported 18 minutes ago

  @EE I’ve moved from using mobile broadband to fibre. Wanted to send back my Smart 5G hub. Told by your customer services that you don’t want and that it’s down to me to dispose of it (“or keep it”). That’s very wasteful. And assumes that I’m responsible for recycling Any comment?