EE Outage Map
The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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John Martin Moore (@Dream_Sculptor) reported@EE I'm in Thailand and want to get my physical SIM from my old phone switched across to an eSIM on my new phone but the app has no one to contact and I can't call because my Thai SIM is data only. Can you help?
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Mark H (@markybhoy1973) reported@EE a lot of my apps have stopped working saying they can't be used in this country. I don't use a VPN. Is there a known issue with the network
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Mike ⭐⭐ (@MaidaChelsea) reported@ee Wembley WiFi worst I've ever come across
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Sam J (@samj2501) reported@EE @EE genuinely feel like I’m being punked every time I try and resolve a minor issue (caused my your employees) because it’s that insane how hard they seem to be making simple requests
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Alan Roberts (@AlanRob68902430) reported@EE I'm on to customer services now
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Pablo Camilleri (@MarlovianPablo) reported@EE in a world that is being taken over by ai that works how can you help on the mobile app be so dreadful!
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Stacy ⚽️🐶 (@StacyD_83) reported@EE @EE Jus been told I have to wait while you investigate with multiple teams where my new phone is - in the meantime I’m paying for an upgrade with no new phone and have to wait while you go through a million processes? Rubbish service EE!!!!
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Ozzy (@beardedhalalguy) reported@EE I have tried everything and nothing is working, I have tried to get in contact via many different ways and still no help. Please give me alternative option
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Mark (@Mark14182043442) reported@EE not happy with service. Had an issue with app etc person on phone had to open ticket with main tech people. 48 hours I was told. Now a week later no call or anything. I will have to phone again later today now. If i didn’t pay my bill bet you would be quick to get in touch
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fiona (@fionach1) reported@EE plz can you fix my landline that has no line ? I need to be able to receive calls (health)
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Tony Goodger ✝️☮️🇪🇺 (@Carer26) reported@EE I live in the middle of nowhere. I have the EE app but it is sending me messages via my non-working phone number. I have missed 11 calls from my GP and 14 from the district nursing team today. I do not have a landline. This problem occured a month ago and you sorted it then
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Brian Slater (@BrianSlater1976) reported@EE This is becoming ridiculous. WiFi connection is so slow and still no mobile signal. Can hardly check for updates l.
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Sam J (@samj2501) reported@EE @EE 40 minutes into a live chat trying to get this sent out still. Whoever decides your customer services scripts and strategy needs sacking immediately. Can’t wait for my contracts to run down to move elsewhere because you’re THE MOST frustrating company to try and deal with
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Don kk (@comm_triplev) reported@EE is the worst mobile network service provider in the UK. So fraudulent with incompetent customer service agents
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Laura-Beth Roberts (@Qydyn) reported@EE I have already called 150 which is part of my complaint! I have emailed it to complaints. I would think at this stage EE should contact me
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