EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 194
Birmingham, England 100
Manchester, England 88
Glasgow, Scotland 87
Hackney, England 40
Bristol, England 39
Southwark, England 33
Kingston upon Hull, England 33
Croydon, England 32
Batley, England 28
Newport, Wales 27
Cardiff, Wales 26
Hammersmith, England 25
City of London, England 24
Reading, England 22
Halifax, England 17
Blackburn, England 16
City of Westminster, England 16
Edinburgh, Scotland 14
Liverpool, England 13
Wembley, England 13
Crawley, England 12
Bradford, England 12
Leeds, England 12
Paddington, England 12
Camden Town, England 12
Luton, England 11
Newham, England 10
Wolverhampton, England 10
Portsmouth, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Sarkies_Proxy Dave P (@Sarkies_Proxy) reported

    @Andersj822010 @danhardaker @EE Usually you need key words to get pushed up Watch. ******* ****. Useless service. Going to leave. Vodafone. Worst support ever.

  • TradingTin TinRobot (@TradingTin) reported

    Now that 5G is increasingly a thing I was hoping to ditch my FTTC just as I got rid of my landline nearly a decade ago. Sadly @EE pricing is still insaneLy expensive. Looks like I will be a @virginmedia customer for some time yet.

  • hanreidy27 Hannah Reidy (@hanreidy27) reported

    @EE why is it impossible to upgrade on the website? Every link says sorry not available. Multiple people have tweeted about this but there is no solution. I don't want to have to go in the shop, and don't have the time to sit on a call.

  • LeighMaryStokes Leigh Mary Stokes (@LeighMaryStokes) reported

    Just spent 45 minutes talking online to @EE customer service as my phone screen stopped working (been using old phone) and after being told repeatedly to try things by tapping settings etc which I can't do they left the chat. Fuming. 45 minutes of my life wasted.

  • JosephMasca Anselum Mascarenhas (@JosephMasca) reported

    @EE very bad experience with EE network

  • Paul_N_C Paul (@Paul_N_C) reported

    @EE @EE Morning, I’ve had to get a EE PAYG sim for coverage in Birmingham at short notice. Service is excellent. Is it possible to upgrade that PAYG number into a pay monthly contract or do I need to set up a specific pay monthly sim? Thanks.

  • NewDirections7 New Directions 🇬🇧🇱🇨 (@NewDirections7) reported

    @EE good morning. How can I get some assistance for a new phone delivered yesterday. Tried texting Enjoy but haven’t received a response! Can’t launch the EE app but phone works for calling. HELP!!!!!

  • LeachJuice Matthew Clark Leach (@LeachJuice) reported

    Anyone else on @EE and experiencing 'Emergency calls only' on their phones, but only in certain areas?

  • payneardo Dave Payne (Payneardo) 😇 (@payneardo) reported

    @EE And sorry another question why have stores if you are never going to stock certain phones in then.. especially when it's a long wait to be served (so I was told)?

  • payneardo Dave Payne (Payneardo) 😇 (@payneardo) reported

    @EE 🤔 sorry it looks like I will be leaving. Just waiting for the end of my contact. I do have a quick question, I also have watch contact when can I cancel that, are they 24 month as well and I have to give 30 days notice?

  • cliperooz کلیپ روز (@cliperooz) reported

    @EE Rubish network . I havenot use my simcard for 1 month and you disabled it !!!!!!!!! 😡😡😡

  • danhardaker danhardaker (@danhardaker) reported

    @Sarkies_Proxy @EE I know, I feel bad for interrupting their coffee and small talk about Taylor Swift.

  • islay_living Islay Man (@islay_living) reported

    @EE Your custom service is terrible.. Why do you not reply to customers??

  • AbbeStyles abbecummings (@AbbeStyles) reported

    @O2 @EE do you want a new customer?

  • missycsg CG’🌻 (@missycsg) reported

    @EE I’m talking to a supervisor on live chat and they’ve just left mid convo without the issue being resolved??? Literally sums up the reason why I’m trying to leave. Awful customer service.

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