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EE

EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fleetwood, England 1
Manchester, England 56
Rossendale, England 3
Todmorden, England 1
Alton, England 1
Plymouth, England 4
London, England 160
Glasgow, Scotland 76
Liverpool, England 6
Croydon, England 23
Edinburgh, Scotland 18
Rochester, England 4
Dalkeith, Scotland 1
Huddersfield, England 3
Batley, England 10
York, England 5
Milton Keynes, England 6
Birmingham, England 41
City of Westminster, England 10
Amersham, England 1
City of London, England 20
Littleborough, England 1
Dunfermline, Scotland 3
Nottingham, England 6
Enfield Town, England 5
Ebbw Vale, Wales 1
Farnham, England 1
Hengoed, Wales 1
Newton Aycliffe, England 13
Southall, England 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • TonyRome51
    Simon Oliver (@TonyRome51) reported

    Hey @EE your engineer has been & fitted new broadband at my in laws today. Despite your assurances over the phone your engineer was the smarmiest, clever arse **** who ever walked & it would seem incredibly rude to boot . And the TV & telephone don’t work either.

  • CW_Skaters
    Ni(i)na Supremacy 🦈 (@CW_Skaters) reported

    @EE The EE app doesn't seem to be able to be downloaded on my non-British phone. I tried the number again and it's just saying not available. Bank is doing a charge back at this point since you can't help me.

  • soupisready
    Martin Winstanley (@soupisready) reported

    @EE How long does it take you to deal with complaints? sitting here with a potentially damaged iphone after my new order dropped thru letterbox after me paying DPD service they used Royal Fail ! and now nobody from @EE wants to talk to me but bet they’ll take the DD next week!

  • IanJacklin1
    Ian Jacklin (@IanJacklin1) reported

    @EE @nstoker Network doesn't allow calls here in the UK

  • tholumusam
    Tholumusa Favoured Mlalazi (@tholumusam) reported

    @Monetization26 @EE @EE give us the Signal

  • bootsy1989
    bootsy (@bootsy1989) reported

    @ee sort ur ****** connection out charge top dollar for **** that cuts off every day

  • Elsxn_
    Elson (@Elsxn_) reported

    What on earth has happened to @EE worst customer service ever 🥴🥴🥴

  • Monetization26
    Mr Gray (@Monetization26) reported

    @EE Hi I’m fed up of being misadvised and lied to!!. Friday all our internet and mobile services went down. I was told an engineer would turn up on Saturday morning, they never showed up. I was then advised you would send a 4g mifi out which still hasn’t happened!!!

  • jacqui_archer
    Jacqui Archer (@jacqui_archer) reported

    @EE Hi, I'm trying to work from home and my broadband keeps going down. This is the 2nd time I've reported it

  • tatsuo367
    Mathew.C.Mara (@tatsuo367) reported

    @alwaysMadManC87 @EE Tbf its so irritating that most voicemails dont give the option to cancel etc. When I worked on calls sometimes it goes to vm either without you realising or as you're hanging up or leaving notes yourself

  • Monetization26
    Mr Gray (@Monetization26) reported

    @EE I have just spent another 1hr 30mins on the phone when the phones been put down, this is and utterdisgrace. I will not spend my life on the phone to EE, I want a senior manager to ring me!!

  • MartinElliker
    Martin Elliker (@MartinElliker) reported

    @EE well well, I’ve just received a letter from yourselves at EE stating that my complaint has been closed ! Who says it is - certainly not me and I have not in any concept closed my complaint against you as an organisation- How do you even exist pulling stunts like this - about time off on was alerted to your underhand ways of working and billing - since the 11th August I’m being charged for TNT sports which I still can’t access - so don’t tell me this complaint is closed beauties far from being closed as I state - what a 💩

  • mdwats
    Murray Watson (@mdwats) reported

    Did anybody else get the government emergency alert at 2am this morning and again at 7am. @EE This was in top of the original one at 7pm a night!

  • RageByRich
    RageByRich (@RageByRich) reported

    @bmstewart2004 @EE are no different. I get a message to extend my contract when it ends in November with "great offers" but I'll be paying £3 more per month through the app (currently £49.99/mo). They want me to "contact customer services" to talk about it but no, I shouldn't have to. I can wait until my contract ends, then go through my Zable Credit Card and take advantage of the same speeds, etc for £25/mo. You want to retain your customer vase, EE should offer the same prices as "new customers" on the app. Which is where we are told to do all our business.

  • MarkDavisonUK
    Mark Davison (@MarkDavisonUK) reported

    @KevlarBrock @EE Black routers are WiFi 6 and outdated, if you’re on a full fibre connection request the WiFi 7 routers that’ll hopefully fix the issue. See if they can send it free of charge if not escalate it.

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