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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Walsall, England 5
Birmingham, England 39
Waltham Forest, England 4
Southend-on-Sea, England 3
Bolton, England 1
Redruth, England 1
Gainsborough, England 1
Hemel Hempstead, England 3
London, England 198
Manchester, England 50
Southwark, England 18
Poplar, England 2
Leicester, England 4
Portsmouth, England 6
Batley, England 9
Wolverhampton, England 8
Glasgow, Scotland 90
Hammersmith, England 26
Halifax, England 8
Louth, England 3
Croydon, England 31
Hackney, England 17
Romford, England 9
Witham, England 3
Reading, England 15
St Albans, England 1
Airdrie, Scotland 12
Fraserburgh, Scotland 1
City of London, England 20
Peterborough, England 7
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • LesCashmore
    Les Cashmore (@LesCashmore) reported

    @EE I’ve made an appointment to speak with the branch manager next week, I will be making a formal complaint and taking the issue up with him and his staff will verify the hanging up on us. Why didn’t they phone the branch back or call us back? Why do I have to phone you again?

  • TailsQuest
    Hey Tails 👋 (@TailsQuest) reported

    @EE Guys I pay for uncapped speeds and have 5G across all these devices, 2x iPhone and iPad yet I get this problem all the time I do speed test and it says 70+mbps as well as still devices are overheating/frying and typing on my screen at the same time every time I get a new device??

  • smacktoid
    Scott Mackie (@smacktoid) reported

    I’m never buying anything from @EE again. Shambles of a company.

  • Rutherford_Paul
    Paul Rutherford (@Rutherford_Paul) reported

    @EE Your network coverage in and around Darlington town centre has been absolutely abysmal for months now. I have been with Orange / EE for over 27 years and I’ve never been closer to leaving.

  • CateTyduCymru
    Cate Hart (@CateTyduCymru) reported

    @EE nearly every day in my area in wales there’s an issue. We rely on EE mobile internet for WiFi calling and internet. Yet everyday there’s an issue. And no compensation for the hideous price we pay for this. In the 21st century this should be efficient, fast and reliable.

  • MsVespertilio
    Rach 🇪🇺 (@MsVespertilio) reported

    Appalling service from @EE who have TWICE in the space of 4 weeks dispatched equipment to addresses I don’t live at. Including today two hours after being assured no equipment would be sent. After years of recommending service I am now doing the opposite. Avoid!!

  • C1981L
    madein@?? (@C1981L) reported

    @MarkyTalk @EE Their signal is **** also, can't even get a decent reception in a town centre FFS.

  • consultwisdom
    Dr Paulette D. Wisdom Toppin (@consultwisdom) reported

    @EE I am currently overseas and for some reason, despite buying an international add-on, l can't make calls which is annoying. I have called the 'customer service' number but the options are wholly unhelpful and don't address my problem. The App is also useless. Please advise.

  • forgottengirl78
    Forgottengirl078 (@forgottengirl78) reported

    @EE This link is useless as it is the one I have been using only to be fobbed off and lied too. I want to speak to someone who can sort things out. Just one person who can successfully deal with the complaint of human incompetence. Who is a manager or head of complaints?

  • RyanSOriginal
    ryan smith (@RyanSOriginal) reported

    @EE @MarkyTalk This is the same play they gave me, moved to EE Home broadband, was awful, cancelled within 14 days and moved back to Sky!!

  • SiDix67
    Sarah Dixon (@SiDix67) reported

    As I am having one of "those" days... a) Why does it take a GP 2 days to issue a prescription when the system was made digitial to "streamline" the service? b) @EE Have you any idea just how frustrating your diagnostic bots are when your issue does not fit a "box"?

  • TheGrumpasaurus
    The Chumpasaurus (@TheGrumpasaurus) reported

    Why do we put up with absolute ***** like @EE? Every year to he price goes up and the service goes down whilst the CEO gets ******* richer...

  • MiVidaBonita
    Mag (@MiVidaBonita) reported

    @ee I have sent you a DM regarding a customer service experience this morning, please can someone get back to me, thanks.

  • chrisdee2016
    Chris Dee (@chrisdee2016) reported

    @EE @WeAreOpenreach The order was placed ages ago the equipment fitted but connection to post outside couldn't be made as there is an issue with it we were informed along with our nextdoor neighbour we could ask if they could use the electricity pole to run the cable

  • hambcwgf
    Hambcwgf (@hambcwgf) reported

    @EE Oh believe me I’d love to call but once I can call when home I’ve got no phone signal or WiFi so having your website working would be much better

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