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EE

EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nottingham, England 14
Minehead, England 111
Pontypridd, Wales 5
London, England 194
Brigg, England 2
Great Malvern, England 2
Pulborough, England 1
Croydon, England 42
Birmingham, England 180
City of Westminster, England 13
Southwark, England 23
Ilford, England 11
Telford, England 6
Kidderminster, England 3
Poole, England 2
Luton, England 15
Bargoed, Wales 1
Swansea, Wales 2
Guildford, England 3
Falkirk, Scotland 5
Peterborough, England 9
Batley, England 12
Hamilton, Scotland 4
Portsmouth, England 8
Manchester, England 60
Lambeth, England 1
Plymouth, England 12
Dunstable, England 2
Cardiff, Wales 21
Bristol, England 33
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Isabell04712391
    Val (@Isabell04712391) reported

    @EE Hi, my phone has been showing 'no service' for more than a month now, I got a new sim replacement and that doesn't even work. What else can I do???

  • CornishTeabell
    Cornish TeaBell (@CornishTeabell) reported

    @EE trying to sign into my EE account but it's going to a blank page with one word BLOCKED please help

  • andieharwood
    Andie Harwood (@andieharwood) reported

    Furious that I’m stuck in a contract with @SkyHelpTeam and 30% of my day my internet is down. I want @EE back in my life 😩. PS: it in London; sort it out sky

  • BenDunning
    Benjamin Dunning (@BenDunning) reported

    @EE Hi - trying to enter PAC number into your online form/system to retain an old number. For last 24hrs it has been saying you're having technical issues and to "try again later". Can you advise when this will resolve?

  • AdzWhitcombe
    Adam (@AdzWhitcombe) reported

    @EE not able to carry on holding on the phone but need to change/cancel something on the account. Is there a way online?

  • ajt8888
    Adrian Turner (@ajt8888) reported

    @EE I’m changing from O2 but your sales part of your site is useless so have decided not to use you as my experience with you suggests that after sales support will be as bad. So I’m off to Three

  • DebbieM_1961
    DebbieM (@DebbieM_1961) reported

    @EE Kelsey. If I thought you could help I would... but I spent most of yesterday standing outside in the snow interacting with EE and the end result was no one will come out until the mast is repaired and it's proven not to be that.

  • philengland1
    Philip(Phil)England🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺😘💖 (@philengland1) reported from Swansea, Wales

    @SMARTYMobileUK @ThreeUK @EE I have a friend who lives in Uplands area of Swansea, complains about signal in his flat, not just his flat that has issues with signal but other friends too, I visited a number of times, find similar issues with signal SA2 0QA & SA2 0QB

  • Hathor32563459
    Hathor (@Hathor32563459) reported

    @EE how convenient! EE staff abuse a customer, then 'suddenly' the client is blocked. Only weak companies do that.

  • po29
    Paul Oxley (@po29) reported

    @EE Well I haven’t heard from your customer service team on this so no it’s still not sorted

  • ItsJamesPowers
    James 🇬🇧 (@ItsJamesPowers) reported

    @MrsRSole1 @EE 30 years of loyalty thrown away. Simply for refusing to fix something that is their fault to begin with, and offering no viable solution that takes my neurodiversity into consideration.

  • Andy22edwards
    Andy edwards (@Andy22edwards) reported

    @EE my family and I are in Finland for a few days and two of the three devices are working as expected with roaming but my daughters despite showing as enabled in the app is not connecting to mobile data. Help!

  • BexForsyth
    Rebecca Robinson (@BexForsyth) reported

    @EE By actually speaking to me. The account is in my husbands name who is terminally ill with stage 4 cancer, trying to sort a huge bill caused by EE not applying a requested spending cap on our daughters phone. Zero care, zero help and zero compassion.

  • DebbieM_1961
    DebbieM (@DebbieM_1961) reported

    @EE No. Been there and done that before. Also rung twice. No one will come out as they say there is a mast down and no one will do anything until that's back up. Despite it clearly not being the mast . No point. Will end our contract in the new year.

  • _Marc_74
    Marc (@_Marc_74) reported

    @EE confused, charged extra charges for sending pictures messages. can prove no history of me sending anything. help chat just refunds me... but why originally charged when i havent sent anything? suspicious

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