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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Linlithgow, Scotland 2
Cardiff, Wales 11
London, England 210
Sutton Coldfield, England 1
Hammersmith, England 20
Walthamstow, England 2
Chatham, England 3
Nuneaton, England 1
Glasgow, Scotland 96
Manchester, England 54
Bristol, England 18
Wolverhampton, England 7
Birmingham, England 49
Hitchin, England 3
Beaconsfield, England 2
Paisley, Scotland 7
Stevenage, England 2
Croydon, England 28
Edinburgh, Scotland 28
Plymouth, England 9
Halifax, England 11
Bodmin, England 3
Scunthorpe, England 5
Wellingborough, England 3
Milton Keynes, England 6
Normanton, England 2
Witham, England 1
Reading, England 11
Bideford, England 2
Hackney, England 22
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Wanna_24
    Joanna Roberts (@Wanna_24) reported

    @EE Day 4 of no WiFi. Customer support advised it’s a nationwide problem with @WeAreOpenreach No other mentions on local social media platforms suggesting it’s a problem. ETA for the fix is Monday. Please advise if this can be resolved sooner! Compensation expected

  • davidofsussex
    David (@davidofsussex) reported

    @StupidNeilAgain @DaniYesod @EE Saying you want to cancel gets you put through to a relatively A-list customer services ***, and they’ll be able to do more or less anything you need.

  • cryptoesim
    CryptoeSIM.io (@cryptoesim) reported

    @Anarchy_Jim @status_is_down @EE carrier roaming going down while you're abroad is genuinely nightmare fuel pro tip for next time — grab a local eSIM as a backup before you fly. takes 30 seconds, no passport scan, and you're never stranded like this again

  • ollieb997
    Ollie (@ollieb997) reported

    @EE is it true that you can not provide internet for several days through no fault of the customer but the customer isn’t allowed to not provide payment? Is it also true that you don’t provide any compensation for loss of earnings due to you not providing internet?

  • Jeff_tweets
    Andrew J (@Jeff_tweets) reported

    Hi @EE, I've been sent a contract summary of a new plan I took out with you, but I've had no confirmation of my order and my service has not switched from my current provider. It looks like my order was not processed, and now the same deal is not available. Please can you assist.

  • _nicks_tweets
    Nick (@_nicks_tweets) reported

    @EE having any issues with roaming??

  • slamtastix
    Slam Tastiks (@slamtastix) reported

    @EE why is my full fibre going down recently, and it's been down for the last 2 days?

  • jacqui_archer
    Jacqui Archer (@jacqui_archer) reported

    @EE Hi, for the last few days my broadband has had intermittent access. Not helpful when trying to work from home. I've tried resetting it but it doesn't seem to help

  • sarkeycockney
    THE SARKY COCKNEY (@sarkeycockney) reported

    @Lewciie @EE And the attitude of "oh well, if you don't like it leave and pay us a leaving fee" is disgusting. Definitely no "customer first" policy with this lot.

  • MaverickMark
    mark palmer (@MaverickMark) reported

    @EE over hour of more bullsh*t service. Trying to get overseas data top up for one on my 4 staff bus numbers. Doesn’t work. Chat for 4O mins waiting to chat to person. Call. Useless person who does nothing. Then transfers. Start again. No answer to issue. 6pm arrives. Call ends.

  • taliena
    Natalie Marchant (@taliena) reported

    @janettocornetto @EE There is no roaming in Austria. Same SOS signal here

  • simondenye
    Simon Denye (@simondenye) reported

    @VodafoneUK very poor customer service. Transferring my account from corporate ownership to personal still not sorted after 4 months and taking money off me in clear breach of banking regulations and the DD rules #FCA #@EE #@O2

  • JasonUnsworth00
    Jason Unsworth / The White House 🏠 (@JasonUnsworth00) reported

    After getting a new 🆕 phone and iPad from @tescomobile recently the signal around Wisbech is non existent, I’ve put in my @EE SIM card today, actually getting two bars and a working signal, next to sign up to @Starlink tomorrow. 👍🏻💯

  • MarkHarper99
    Mark Harper (@MarkHarper99) reported

    @EE Apparently you have fixed the roaming issue but Im still not connected. I have tried all the 'help' from your AI but nothing has worked, and then that's the end of the conversation! I have no way of calling anyone. What can I do?

  • BayXXIV
    Yokenthwaite (@BayXXIV) reported

    @EE Can you please fix your service that I pay you to provide by contract. I have gone through all of your different avenues and no one can provide me with an answer as to what the fault is. The connection is spotty at best and drops out fully roughly every hour.

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