EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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DPDgroup (@DPDgroup_news) reported
@AniButtwitt @EE We're sorry to read that. If you would like to speak to a representative, you can also reach our Customer Service support line at 0121 275 0500. Kind regards.
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Joanna Quade (@jejquade) reported
@EE I need to sort something on my account urgently but I cannot call because I am quite poorly with Covid and online chat wouldn't let me get through to anyone. Please help!
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MDM (@MarkMorrison94) reported from Rugby, England
@andy_cov93 @JasonG84Gaffa @EE Ah that’s **** mate. I used to be same boat but then I did what Jason said about and now have the 12 pro max from apple and a unlimited sim for £36 a month
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Ryan (@iiiMe3P) reported
@EE I’ve done pac with my number to o2 but I need to speak with ee to pay off what I owe and close acct. trying to call customer service but won’t put me through as mobile number has moved over now, how do I speak to someone?
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Matty 🌈 (@Matthew88461305) reported
@EE this is just getting RIDICULOUS!!!!! I’ve been chatting to you via DM, you say you’ll help me and all that, I passed my details over so you can enter my account. The person “helping” hasn’t come back to me for over an hour after accessing my account
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Callum 😁 (@coyskine) reported
Just wanted to say Alex at the Folkestone branch of @EE went above and beyond for me and my mum the other day. Proper customer service 👌🔥
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Goodbrother_flash (@GoodbrotherF) reported
@sectorpandemic @EE Phone EE customer services.. they should tell you that your order has been picked etc.. once they’ve done that.. download the Dpd app and fill in the same details as your EE Order & and you will receive your tracking number.. Hope this helps
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Tina Bruce (@MrsTeenyB) reported
Having issues using coverage & network status checker; unable to check status for area without entering device type (did not used to be req for status check facility). Trying to check status for cellular data SIM in a device not provided by EE - can you help, please? @EE
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Manda Ponium 🏁 (@Manda_Ponium) reported
@EE @alexia_adamson Dear Olivia. Whatever you do or say, it'll never be enough 😔
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Miguel ;) (@micky_blue_2001) reported
Not great service from @DPDgroup_news however when contacting @EE they didn’t really want to know. Said I’m considering leaving the network after 10 + years as I was very upset. Told.... that’s fine. Lovely
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Amy Timmins (@AmyTimmins7) reported
@EE disappointed that my bill was over charged, over £100, as the advisor who upgraded my contract didn’t apply any of the agreed terms. Had to prove my monthly payments were wrong & you attempted to charge me the upfront cost again despite it being paid already! Awful service
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Dutcho (@Dutcho1971) reported
@EE hi I've been trying to unlock my old phone. I've completed the information 5 times and get told ill get a email but this never happens?? Its been going on 2 weeks now
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Peter Marsay (@MarsayPeter) reported
@EE is the broadband suppose to be down Yo12 area?
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MDM (@MarkMorrison94) reported from Rugby, England
@JasonG84Gaffa @andy_cov93 @EE That’s gone up a hell of a lot. I got mine when it first come out and I threatened to cancel with 3 because of the joke of a contract they tried giving me for that phone so they apologised and gave me my sim for £10 a month
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Jack (@jayman) reported
If you’re considering using @BTBusiness, I would urge you to reconsider. @EE, your A1 customer service has spoiled me.