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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Wrexham, Wales 3
Sheffield, England 9
Barnstaple, England 1
Glasgow, Scotland 72
Hackney, England 9
London, England 147
Normanton, England 1
Faversham, England 2
Swansea, Wales 4
Poplar, England 3
Cardiff, Wales 9
Newcastle upon Tyne, England 4
Chatham, England 2
Liverpool, England 9
Blackburn, England 11
Wigan, England 6
Bodmin, England 1
Motherwell, Scotland 2
City of Westminster, England 7
Bolton, England 6
Ullapool, Scotland 1
Uxbridge, England 1
Cambridge, England 3
Manchester, England 37
Batley, England 8
Burnley, England 1
Stalybridge, England 2
Glenrothes, Scotland 1
Alloa, Scotland 2
Telford, England 8
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • shaundadams
    Shaun Adams (@shaundadams) reported

    @EE This ain’t going to work. I’ve tried that number and end up in an automated queue. I provided my contact details to allow EE to contact me. Instead I am doing the chasing over an issue I have shown is not what is claimed. I look forward to hearing from you, please!

  • shaundadams
    Shaun Adams (@shaundadams) reported

    @EE My previous experience is the guides can’t help. Openreach are telling me in a year EE say they can’t help. I have provided my contact details to EE and waiting to hear from you.

  • geynosha
    geynosha (@geynosha) reported

    @EE If I buy your service as tourist at least give me a chance to register!

  • tim25793
    Tim Judkins (@tim25793) reported

    @EE My phone is locked, message appears to say I need Puk code. I do not have an online account, I can't access the phone and when I ring you just direct me online. Please help me get my phone unlocked and working again

  • JakeyKing
    Jake King (@JakeyKing) reported

    @DinaGlyphs @EE MSO is an OpenReach issue. It means you, and likely any neighbours using OpenReach, are affected. EE can’t speed it along. OpenReach will fix it, but it’s up to OpenReach to fix unfortunately

  • peterbruce
    peter bruce🐟 (@peterbruce) reported

    @EE Just talked to Dylan who has told us the contract cant be cancelled until its been installed ! Another agent Taylor told us this morning it had been cancelled? This is shambolic. So open reach have to install fibre cable and set everything up before the pensioner can cancel?

  • earlyyearsHP
    Dr Helen Perkins (@earlyyearsHP) reported

    @EE made a complaint about not being able to access my account over 2 weeks ago. Promised IR would sort and also promised to escalate the matter. Heard nothing and still can’t access account. This has been going on since you swapped us from BT Looking for a new supplier 😡

  • ajricketts82
    anthony ricketts (@ajricketts82) reported

    @EE absolutely terrible. 4 out of the last 7 days our internet has dropped out. Shocking service

  • IyengarPallavi
    IndianAlways (@IyengarPallavi) reported

    @EE Your customer service so poor that nobody contacted me, i am unable to connect Internet, the smart hybrid is not working, after 9am ur phone line magically busy till 5pm no call back nothing, this is how worst you people are, i made a mistake trusting u

  • j199024
    John (@j199024) reported

    @EE Just out of curiousty as there been an outage of broadband on your end as there is no Internet coming through our router and it's also effecting the TV.

  • KalEl_WBS
    simon withers (@KalEl_WBS) reported

    @Ubiquiti do your 5g devices support all networks? I’m on @EE your uk site lists T-Mobile but you don’t get that network in the uk.

  • MiladAhmed3
    〽️🇵🇸 (@MiladAhmed3) reported

    @EE I'm having issues with my phone, people are saying they're not getting my calls.

  • parkendgoodison
    ParkEnd Now Block002 (@parkendgoodison) reported

    @ad_moran4 @EE @O2 O2 is ****

  • harryhoundy
    harry hound (@harryhoundy) reported

    @DerRohlSouness @EE he has never played for rangers how can they take credit?

  • barton6435
    Craig Barton (@barton6435) reported

    @ad_moran4 @EE @O2 Do not switch to o2 theres a reason their cheaper their signal is awful im o2 wifes EE she always has signal i dont. I've been o2 for about 20 years the minute my contracts up im off

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