EE Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marcello Mega (@_MarcelloMega) reported 2 minutes ago

  @EE I've called 150 to report a fault and seek assistance two days running now, as well as emailing your consumer resolutions address on both days. I'm being ignored. A customer for ten years, longer for my mobiles, loyal despite a long history of past complaints. EE is a disgrace.

• 
  Phil Coyne (@PhilCoyne) reported 4 minutes ago

  @EE Don't worry though, I've already contacted my MP and will send everything over to Watchdog soon. Great way to treat a disabled customer, I'm sure the public will be shocked at the behaviour of a multi million pound company 👍

• 
  Mark Davison (@MarkDavisonUK) reported 4 minutes ago

  @KevlarBrock @EE Best recommendation would be to speak to the exec advisor and see what resolution they can come up with, definitely try and get the product changed to a WiFi 7 router as that will resolve your issues 10x over

• 
  Barney & Chris (@AmbroseBarnaby) reported 5 minutes ago

  @EE If I do the upgrade in person I assume this won’t be an issue and the device will be delivered to the store. I can do this if needs be

• 
  David Sullivan (Sully) (@DavidSu99220975) reported 11 minutes ago

  Is there a problem today Have no Internet @EE

• 
  Yasmin Stafford (@YasminStafford) reported 13 minutes ago

  Just been told my complaint has been closed without being given any update or resolution??? @EE

• 
  alison (@aliham84) reported 18 minutes ago

  Day 5 of zero mobile signal, EE are aware of problem in the area but no fix or information @EE

• 
  AFC_Miricle_Boy_86 (@Bradleyhannan86) reported 19 minutes ago

  I upgraded my phone on 16th August to new Pixel 11 Fold pre order they were realesed on 20th August so when are they being dispatched because I haven't had anything by email, I can't check on website because it's been broken for many years @EE

• 
  Richard Stokes (@RSSWFC) reported 22 minutes ago

  @EE @DavidSu99220975 We had 4 day outage last week, we did all the chasing zero communication from EE and not an apology in sight!! “For 13 years running we are number 1 on customer service” I don’t think so!! Charged incorrectly for 12 months, “you haven’t chased it for a long time” 3 mths refund!

• 
  KMA (@KMAUK24) reported 23 minutes ago

  @EE EE mobile service has been down the last 2 days! In postcode area SA62 6RJ WEST WALES! I have reported and signed up for alerts and states known issue! When will it be fixed?? It’s unacceptable

• 
  Yasmin Stafford (@YasminStafford) reported 25 minutes ago

  @EE Nope they won’t help

• 
  Scotland The Great (@ScotlandTheGr8) reported 25 minutes ago

  @EE I did call. Your advisor basically said it was the best he could do (and it was worse than your own new customer offers).

• 
  Myke Parrott (@Mykep85) reported 26 minutes ago

  Just made a business account with @EE and their service is the ******* WORST I’ve ever had. Absolute load of clowns

• 
  MindTheGap (@mindthegap2018) reported 27 minutes ago

  @EE @mjpeterz22 How can I request some help?

• 
  Jennifer Williamson (@Jenniferdiana60) reported 27 minutes ago

  .@EE can you please sort out your service and signal issues in Derby can barely make calls and send texts having to connect to my home WiFi as the signal keeps dropping been like this the last 2 days 😑