EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 224
Birmingham, England 136
Manchester, England 101
Glasgow, Scotland 68
Minehead, England 42
Hackney, England 36
Croydon, England 34
Bristol, England 32
City of London, England 31
Southwark, England 31
Cardiff, Wales 29
Newport, Wales 27
Blackburn, England 23
City of Westminster, England 23
Reading, England 22
Batley, England 20
Liverpool, England 19
Bradford, England 17
Bedford, England 16
Plymouth, England 16
Wandsworth, England 14
Romford, England 13
Wembley, England 12
Luton, England 12
Peterborough, England 12
Newham, England 12
Leeds, England 11
Sheffield, England 11
Portsmouth, England 11
Edinburgh, Scotland 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • robpass Rob Pass (@robpass) reported

    @EE My phone signal and mobile internet have been down for 24 hours (relying on wifi). All the "help" articles involve calling someone... what am I supposed to do?

  • hazeyh Hazel Wood (@hazeyh) reported

    @UKAirband @EE Not sure there is much point PMing you for the 3rd time as nothing happens!! Airband seem to like taking peoples money but not to keen on delivering a consistent service

  • Johngreen21 John Green (@Johngreen21) reported

    Really poor service from @EE this morning. Upgraded on line because was offered discount. Told to contact them, then told you can't have discount so bill would be extra £5 per month. Don't offer a deal if that's not the deal. Cancelled the upgrade naturally.

  • KeithBr89743464 Keith Brown (@KeithBr89743464) reported from Oulton, England

    @EE hey, I was wondering if you could help me. I have an add on that I’d like to finish paying for by paying it off early. Who would I contact to do that? Tia

  • BillyGstring Billy G (@BillyGstring) reported

    @EE Why do you have to be the only network that doesn't allow deactivation of 5G? 5G is ****. My phone doesn't work half the time it's on 5G. Both me and my girlfriend use Pixels and any other jabrony can turn it off. It's infuriating. Such a dumb decision to disable that.

  • BCoidan Marginalia (@BCoidan) reported

    Has anyone explained why OFWAT, OFGEM and OFCOM still exist. None have protected the consumer. **** in our water, broken energy market and inflation plus increases for @virginmedia @bt_uk @EE et al. Capture doesn’t go anyway to describe their evisceration.

  • DyllanOfficial Dyllan Official (@DyllanOfficial) reported

    @EE i’ve used all of my data due to virgin media being down, any way you can support?

  • oxosbase john oxley (@oxosbase) reported

    Had to go into the @EE shop twice this week in #Newarkontrent to upgrade our deal and apply some discount codes. The staff were brilliant and couldn’t be more helpful. Nothing was too much trouble. I wish all customer service was as good as this.

  • king_body_art King Of Ink Land ® (@king_body_art) reported from Birmingham, England

    @ee I asked a question a few days ago and you ignored me. It's things like thid that really make me question why I am loyal and sticking with you since you took over from Orange. I asked do you know when we will get 10G Network in UK

  • gizemmuhtaroglu gizem.muhtaroglu (@gizemmuhtaroglu) reported

    @ee my mobile broadband device just stopped working, doesn't turn on. I can not call 150 because I don't have an ee mobile, how can I get some help?

  • GaiaXaia LadyLol (@GaiaXaia) reported

    @EE services are down, no notice that it's planned, can't send my child data to get home safely #really #nothappy

  • SW689908 SW (@SW689908) reported

    @EE any chance of sorting your internet & phone signal in Bristol/SG out 2 weeks of poor service is a joke

  • samjrolfe Sam Rolfe (@samjrolfe) reported

    Ffs how are @EE so consistently crap. Got a sim only contract at £10 per month... they're still charging £30.....they've not processed any if the changes at all. This is after messing up a new phone delivery by entering the wrong address and not noticing until we tried to cancel

  • _ISMC_ ISMC (@_ISMC_) reported

    @EE Wtaf. Trying to top up , saying additional payer authentication required , and then it crashes saying it’s blocked and I’ve to contact the site owner to fix the issue ??

  • CaterinaAmato8 Caterina Amato (@CaterinaAmato8) reported

    @EE, @BTSopenreach I have been without WiFi for 3 days, my phone shows excellent signal but an exclamation mark which prevents connection. EE say its Openreach needs to check connection. I have nothing from Openreach on sorting problem. I pay for service and get nothing. Help!!

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