EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 203
Birmingham, England 182
Minehead, England 115
Glasgow, Scotland 93
Manchester, England 74
Croydon, England 38
Hackney, England 38
Bristol, England 35
Newport, Wales 30
City of London, England 28
Reading, England 27
Southwark, England 27
Cardiff, Wales 23
Liverpool, England 23
Barnet, England 20
Halifax, England 17
Wolverhampton, England 16
Nottingham, England 14
Plymouth, England 14
Luton, England 14
West Bromwich, England 14
Leeds, England 13
City of Westminster, England 13
Bedford, England 13
Batley, England 12
Hammersmith, England 12
Wandsworth, England 12
Ipswich, England 12
Sheffield, England 12
Dunfermline, Scotland 12

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • StopLying99 Stop Lying (@StopLying99) reported

    @bt_uk It’s disappointing that after 5 calls to @EE today the outcome was that my mother has decided to move her broadband service to another provider after being told that the prices available on the EE website couldn’t be matched over the phone.

  • willlegrys willlegrys (@willlegrys) reported

    @EE At 83 phones are alien to her but has to have it due to her heart condition and being away from the home. She made all the effort to get to your store. She gets too flustered when they talk to her on the phone, we’ve tried. So are you saying your branch dont have to help?

  • becci_jayne87 becci jayne (@becci_jayne87) reported

    @EE i am having trouble with my tv it keeps breaking up

  • warmblood jacqueline madders (@warmblood) reported

    @EE That is a lie because the number doesn’t include “ make a complaint” it is over two weeks.. no landline/phone.

  • fomoandfud Dillon Crypto King (@fomoandfud) reported

    @EE @serendi04728279 I have done this already at length on the phone with three different staff members who are now ignoring me. And I have raised a complaint which you have but not responded to except close it down by text. You are just ignoring me and making me go around in circles.

  • fomoandfud Dillon Crypto King (@fomoandfud) reported

    @EE @Leeds_guy #ee After 13 emails - 5 long conversations and a complaint logged - you just text me and say it has been resolved. Bull ! Nothing has happened I don’t want ‘a complaints procedure’ link - I want to direct message or chat to a senior human.

  • fomoandfud Dillon Crypto King (@fomoandfud) reported

    @EE @serendi04728279 #ee After 13 emails - 5 long conversations and a complaint logged - you just text me and say it has been resolved. Bull ! Nothing has happened I don’t want ‘a complaints procedure’ link - I want to direct message or chat to a senior human.

  • paulrjburke Paul (@paulrjburke) reported

    Don’t you love it when you’re on the phone to @EE and they take your details tell you that they will pass you to a person who is able to help but they are just the same as the first and they can’t help because they weren’t given the information needed. 1hr 40m no better off. 👎

  • TeslaLupo TeslaGialloRosso (@TeslaLupo) reported

    @EE i have contacted your customer service 3 days ago as I cannot link my broadband to my mobile account. You said you would have resolved it by now but you didn't and it's a pain to be connected to a human. And you praise yourself for customer service? It's rubbish

  • j4syb Jas Pandha #FreeJaggiNow (@j4syb) reported

    @hambcwgf @EE They're just awful....They're quick enough to Email u with a bill notification, tho! So im paying for their **** customer service and intermittent broadband service !!!

  • NotBadForHerAge Nicola 🏃🏻‍♀️ (@NotBadForHerAge) reported

    No @EE mobile signal or broadband at home = no studying. Apparently it's a problem with the mast but it's not going to be looked at until tomorrow! 😡😡

  • Fletchmeister81 Darrell fletcher (@Fletchmeister81) reported

    @EE Will this suddenly make my phone have signal?

  • serendi04728279 Serendipity (@serendi04728279) reported

    Rang @EE and explained I’m between jobs and upon receipt of my first pay, I’d pay them what I owe. I was assured by them that this was fine. And as a LEGACY customer I had 14 days from bill date (14th Feb) & there would be no late payment charge. Cut me off today Wrong move

  • fomoandfud Dillon Crypto King (@fomoandfud) reported

    @EE #ee After 13 emails - 5 long conversations and a complaint logged - you just text me and say it has been resolved. Bull ! Nothing has happened I don’t want ‘a complaints procedure’ link - I want to direct message or chat to a senior human

  • imjustryan___ ryan (@imjustryan___) reported

    The 4G/5G sucks in central London! @EE. Are there any current issues?

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