EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 198 |
| Birmingham, England | 117 |
| Manchester, England | 88 |
| Glasgow, Scotland | 54 |
| Bristol, England | 33 |
| Croydon, England | 31 |
| Hackney, England | 30 |
| Newport, Wales | 30 |
| Southwark, England | 29 |
| Cardiff, Wales | 27 |
| Minehead, England | 27 |
| City of Westminster, England | 25 |
| Blackburn, England | 25 |
| City of London, England | 24 |
| Reading, England | 22 |
| Hammersmith, England | 21 |
| Batley, England | 18 |
| Liverpool, England | 15 |
| Leeds, England | 14 |
| Newham, England | 13 |
| Wembley, England | 13 |
| Bradford, England | 13 |
| Shrewsbury, England | 12 |
| Luton, England | 11 |
| Romford, England | 11 |
| Edinburgh, Scotland | 11 |
| Plymouth, England | 10 |
| Peterborough, England | 10 |
| Paddington, England | 10 |
| Crawley, England | 10 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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LM
(@LMorg75) reported
@EE hello having problems with my pay as you go sim I toped it up but can not make or receive text phone calls or use data the data is not an issue for me but every thing else is also have a contract sim with you in the same as it is a duel sim phone and contract sim works
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C🦦
(@thecazzle) reported
@EE I can’t actually cope with your **** customer service. How do you actually still operate as a company? It’s laughable!!!
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Gaby Flores
(@gpflors) reported
@EE broadband still down 😭
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Chris Birch
(@seabee41) reported
Been with orange/@EE for over 30 years (my original account number was only 4 figures long) I leave after doubling the price of my SIM plan for less service.
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ℕ𝕒𝕥𝕙𝕒𝕟
(@NathanTippins) reported
@ShannMerc96 @EE Call 150 and tell them. There might be a local mast down and they don’t know about it.
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Dean Robson
(@XoToadoX) reported
@EE how can you close a complaint without any comms on resolution nor talking to the customer?
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Lucy
(@LucyElizabeth_J) reported
@EE I’ve been having terrible issues with my broadband is it just me or a wider issue? Also for how long it’s being going on I’d like to discuss cancelling the broadband and going back to my previous provider please
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Helena jervis
(@Helenajervis1) reported
@EE Hi my mum is having trouble with her phone she can't get into her phone as need a password which she don't have or never had a password on her phone. She can't phone or message out but can receive, she went to the neath store which weren't helpful only said to keep trying passwor
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Fiona Rees
(@thatsmefee22) reported
@EE Customer service team are rude & when asked for a manager to call me back, I was told there was no point because they wouldn’t. And you call yourselves the best network. Absolutely shocking. Customer service in general is on decline but this is worst experience I have had.
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𝖓𝖔𝖓𝖆.
(@ShannMerc96) reported
My @EE signal has been absolutely awful for over a week. I just love paying for things that don't work. 🥰
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Sarah-Kimberley
(@PlayforthSarah) reported
@EE never join EE. Phone has lack of data in Spain despite having roaming and now back in UK same issue with data only works on WiFi.... @ThreeUK you got any good deals?
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Deborah Carlisle
(@debbieharry2017) reported
@EE my WiFi is NOT working at all , phoned last night they ran checks said it’s ok but it’s not working at all
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Ben Furner
(@BenFurner) reported
Trying to cancel @bt_uk landline demonstrates all the failures of service providers today. Automated menus, downloading pins, them mixing up work and personal email addresses (because work phone is with @EE) now on hold whilst they try and solve a 'system' issue. 20 mins so far.
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Jess
(@fragmen7ed) reported
@EE Why is your website so crap just get an error when I try load billing or my profile page 99% of the time (don’t recommend I try the app that sucks too)
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robin mawby
(@robthetrucker65) reported
@EE what is going on . 2nd time in 6 months there’s been a problem with the credit department. How can my credit limit drop . Is it because I’ve lowered my monthly payments and not up graded