EE Outage Map
The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports
Latest outage, problems and issue reports in social media:
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melanie ridge (@meljridge) reported@EE It’s not acceptable that the Open Reach engineer doesn’t turn up and you disconnect my internet, leaving me without any service until an Open Reach engineer is available on 6 June. I work for the NHS and this is impacting on my work @MarcAllera
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Richard Dale (@richarddale5) reportedDay 3 of **** broadband from @EE And I am stuck with them for another year, limited Internet for a year it is then
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Wendy Woo (@wendywoobruno) reported@EE why does my phone say No service and why hasn’t anyone replied to me since Tuesday so frustrating not a good customer service at all
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melanie ridge (@meljridge) reported@EE @MarcAllera @MarcAllera 2/2 but disconnected service anyway. No communication to me and I had to call you. I’m now having to wait another 10 days for an engineer to maybe turn up. You have to be able to reconnect me in this interim period as I can’t work via hotspot from my phone
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Sam Abrey (@SamAbrey1) reported@EE more than an hour on hold to fix your upgrade mistake, told to go to a shop as I upgraded online?? Asked for a Manager - promised a call more than 2 hours ago - now have been waiting on the chat for an hour. Will be transferring personal and large business accounts away.
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melanie ridge (@meljridge) reported@EE I want my old service reconnected until the engineer comes on the 6/6. I paid for an upgrade on the 16/5 and waited until today for an engineer appointment, who didn't turn up. You disconnected me and I can't work for 10 days via hotspot. As my provider you have to do better
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Rosco (@roscored2) reported@EE broadband keeps dropping out again. Can you help fix this as getting really annoying.
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melanie ridge (@meljridge) reported@EE The irony of upgrading my service is I now have no service and now have to wait 10 days with no internet for your engineer to turn up. Or will they bother? Who knows?
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melanie ridge (@meljridge) reported@EE @MarcAllera I would like you to reconnect me to my old service, as the router is still in place and this must be within your gift to do so. I paid for my upgrade on 16/5 and waited 10 days for the first available engineer appt which was today. They didn’t turn up today 1/2
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melanie ridge (@meljridge) reported@EE It’s hardly being resolved! I’m left with no service due to your engineer not turning up today! Now have to wait 8 days
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Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England@richarddale5 @EE If you don't get what they promise you should be able to cancel your contract
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Jason 🏳️🌈 🗝️🛒 (@Jason_Gaskell) reported@Stewielad @EE My signal going up and down 😣
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Stan Clarke (@DunstanWClarke) reported@ee have more issues than the character limit here allows me to type (2 accounts, duplicate sims to name a couple) but have given up calling 150 for the 3rd night in a row and being on hold for hours). I Give up @ee. You win #rubbish #useless
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melanie ridge (@meljridge) reported@EE no engineer turned up, disconnected, no communication about any of this. I’ve had to call you twice to see what’s happening. Beyond poor service
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melanie ridge (@meljridge) reported@EE Nothing you can do. Have rebooked for 6/6, so no service until then