EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 204 |
| Birmingham, England | 110 |
| Manchester, England | 88 |
| Glasgow, Scotland | 62 |
| Bristol, England | 35 |
| Croydon, England | 35 |
| Hackney, England | 34 |
| Southwark, England | 29 |
| City of London, England | 28 |
| Cardiff, Wales | 27 |
| Blackburn, England | 26 |
| Newport, Wales | 25 |
| Hammersmith, England | 24 |
| Reading, England | 22 |
| City of Westminster, England | 22 |
| Batley, England | 20 |
| Minehead, England | 18 |
| Edinburgh, Scotland | 13 |
| Wembley, England | 13 |
| Leeds, England | 13 |
| Newham, England | 13 |
| Liverpool, England | 13 |
| Portsmouth, England | 12 |
| Bradford, England | 12 |
| Halifax, England | 12 |
| Hounslow, England | 11 |
| Shrewsbury, England | 10 |
| Paddington, England | 10 |
| Wandsworth, England | 10 |
| Crawley, England | 10 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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mark page
(@mpagemap) reported
@MirrorMoney @DailyMirror like increasing bills with no warning so bank account in trouble as more taken than budgeted @EE 😤
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Beck Parsons
(@Beckparsons) reported
@ee your biz customer service #shocking after swapping from Ltd to small partnership & filling out said form to find out after 8 days its still not done!!! No one is taking ownership of my problem, 10 years of being EE customer I'm disappointed and will be disconnecting soon
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Mike Bend
(@miekdneb) reported
@EE Unfortunately, I'm not an EE customer at the moment, so nothing to upgrade. I was looking to take out a new contract last night
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Macintosh Court Tenant
(@TenantCourt) reported
Do EE customer services ever respond? @EE, taking money for nothing is not the way forward, that behaviour is called #extortion #fraud please address your customers concerns as swiftly as you take our money!
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Dan (no longer Canbury)
(@CanburyLiberal) reported
@EE do you think it is good customer service to have people trying to report a lost phone on hold for 20+ minutes with no other way of dealing with it?
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marty
(@MartynLow) reported
@EE I’ve ported my number to my EE SIM card, my texts are still working but the calls have stopped & the new number hasn’t come across. Can’t call 150 either. Can you help?
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Ben Hicks
(@Benjohicks75) reported
@EE hi - are your networks down as can’t receive or make calls? Thanks
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💎🌱 𝔹𝕦𝕞𝕓𝕝𝕖𝕊𝕥𝕚𝕝𝕥𝕤𝕜𝕚𝕟 🌱💎
(@B_Stiltskin) reported
You need to up your customer service game! I was paying £25 for 30Gb, unlimited txts and calls but have switched to @EE now I have 160gb, unlimited calls and texts for £20! Result.
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Rebecca Parsons
(@grofficesol) reported
@ee your biz customer service #shocking after swapping from Ltd to small partnership & filling out said form to find out after 8 days its still not done!!! No one is taking ownership of my problem, 10 years of being EE customer I'm disappointed and will be disconnecting soon
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Stacey Drew
(@stacey_drew) reported
@EE hi, I’ve contacted a couple of times but haven’t received my return pack for trade in offer. Worried as 2 weeks is up on Thursday. Can you help please? Thanks
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Tariq Sheikh
(@tazmaraz9) reported
@EE Ever noticed when people complain about lack of signal @EE ignore them
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‘Cundo 🇵🇸
(@FacundoXXII) reported
I asked @EE to fix something for me like a month ago and I’m still waiting Kmt
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Lucie Kelsall-Pitchford
(@Ms_Kelsall) reported
@EE Good morning. Just wondered if there was a known issue with the broadband this morning, as we can’t connect to anything?
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Jack
(@jackramage93) reported
@EE I’ve been on hold for almost 3 hours (spanning 2 days) trying to complete an upgrade to my phone contract. You have accepted my money but I am unable to get the product in return…this doesn’t seem like good customer service. Pls help #eecustomerservice
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‘Cundo 🇵🇸
(@FacundoXXII) reported
@TweetXan_ @EE Their customer service is horrible