EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 195
Birmingham, England 109
Manchester, England 80
Glasgow, Scotland 63
Bristol, England 33
Croydon, England 30
Hackney, England 29
Southwark, England 28
Cardiff, Wales 25
Newport, Wales 25
City of London, England 24
Blackburn, England 23
Reading, England 22
City of Westminster, England 22
Hammersmith, England 22
Minehead, England 18
Batley, England 16
Leeds, England 14
Halifax, England 13
Bradford, England 12
Edinburgh, Scotland 12
Newham, England 12
Portsmouth, England 12
Wembley, England 11
Camden Town, England 10
Wandsworth, England 10
Newcastle upon Tyne, England 10
Luton, England 10
Walsall, England 10
Paddington, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • TheDropTuneDad TheDropTuneDad (@TheDropTuneDad) reported

    @EE It just says there is an issue which is usually resolved within 4 hours (it’s been 24hrs) And to track status which is what I’ve already done. Can we not get an actual human to fix this asap please

  • AverageFCPlayer The Average FC Player (@AverageFCPlayer) reported

    @EE No internet for three days. Messaged me to say the problem was fixed yesterday, it isn’t. Can’t get through to an operator, just sends me to a bot. The problem is all with most of my local area, any chance of getting someone out to fix it or am I waiting for another 3 days?

  • kevorchard Kevin Orchard (@kevorchard) reported

    @EE are you guys aware that your website portal and PAYG portal is the WORST experience ever. My dog could design a better website.

  • AgricolaTheatre AgricolaTheatre (@AgricolaTheatre) reported

    @EE is there a problem with accessing accounts on your website. It took ages for the login page to load and nothing happens when I put my details in

  • AlanMann571892 Bad Company (@AlanMann571892) reported

    @EE terrible service

  • Seanitro87 patriot (@Seanitro87) reported

    @EE wtf is going on with your WiFi? Easily the worst WiFi I have ever had and I’m getting rid of it asap. Also mobile phone coverage has started to be crap.

  • Dhatblackman__ Ayomide (@Dhatblackman__) reported

    @EE The most useless network in the Uk right now. Customer service agent lacks empathy just a company robbing you of your hard earned noneyb

  • LanzaroteCamel Alun Prosser (@LanzaroteCamel) reported

    @EE That says there is a good signal, but it's bullsh!t. The transmitter tower is down. I am now having to use a neighbour's BT phoneline broadband. And the app is useless.

  • LanzaroteCamel Alun Prosser (@LanzaroteCamel) reported

    @EE Text or follow the link? I have to go back home now, back to no signal. How do I text or use internet there? GL19 3LA. It's been down ALL DAY.

  • ZamoraZinet J (@ZamoraZinet) reported

    @EE I’ve been trying all weekend to buy a laptop, tried on mobile site and the app. Is there an issue with your services?

  • Trinity10088770 Abby@LFC (@Trinity10088770) reported

    @pmclauth @Starlink @EE IS WORSE I CANNOT WAIT TO DITCH THEM THEY ARE SOO BAD THESE DAYS

  • AlanMann571892 Bad Company (@AlanMann571892) reported

    @EE All i wanted to do is to lose TNT sports to bring my bill down, take my 700 minutes from my bill, they were very helpful found a where I could keep the TNT Sports, which was good. Since then it's been downhill, as have parkinsons & had a stroke, I am unable to install equipment

  • LanzaroteCamel Alun Prosser (@LanzaroteCamel) reported

    @EE How am I supposed to call 150 or use the app when there is no signal and no internet because your transmitter tower is down yet again. I have had to drive somewhere else to get a signal to send this.

  • tranceboy00 Eddie (@tranceboy00) reported

    @EE ordered a product from EE & was provided a pin for delivery. EE customer service told me to re-order to the store as I’m not going to be home. no option to deliver to a store on line. Asked for a Saturday delivery DPD offer it but EE don’t. Poor customer service

  • TheDropTuneDad TheDropTuneDad (@TheDropTuneDad) reported

    @EE can someone contact me about our broadband being down? I’ve called 3 times but no one seems to care and all they do is try and sell me a mobile contract. Awful. I need WiFi for my heart monitor and I need it back in asap

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