EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 203 |
| Birmingham, England | 102 |
| Glasgow, Scotland | 93 |
| Manchester, England | 70 |
| Hackney, England | 51 |
| Croydon, England | 34 |
| Kingston upon Hull, England | 33 |
| Bristol, England | 32 |
| Reading, England | 30 |
| Hammersmith, England | 29 |
| Southwark, England | 28 |
| Newport, Wales | 25 |
| Batley, England | 23 |
| Cardiff, Wales | 22 |
| City of London, England | 20 |
| Halifax, England | 16 |
| Barnet, England | 13 |
| Crawley, England | 12 |
| Camden Town, England | 12 |
| Liverpool, England | 12 |
| Portsmouth, England | 12 |
| Luton, England | 12 |
| Edinburgh, Scotland | 12 |
| Wembley, England | 12 |
| Blackburn, England | 11 |
| Bradford, England | 11 |
| Romford, England | 10 |
| Bedford, England | 10 |
| Harringay, England | 9 |
| Islington, England | 9 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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kinny
(@pkinny22) reported
@EE why is this all the time £65 quid for no service anywhere I am yet people on 02 an ogre networks have no issues?! Sort it out it’s a joke of a service! Kevin bacon is a liar
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Plain Koolwine
(@mmjegs_plain) reported
@fullmetalwing @EE This was absolutely ridiculous, @EE website want down within a matter of minutes totally disappointed with their service
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Coquelicot 💜🤍💚 🟥
(@Coquelicotworld) reported
@EE @andrewjskatz Yes there were definitely issues. I thought I’d successfully ordered one, paid the upfront £10 by card (now showing as pending with my bank), but no confirmation email or text. Went back into my EE app to check at 08:35 and couldn’t access - kept saying check back later.
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davidgoodhall
(@davidgoodhall) reported
@EE why is your website so terrible to load anything always…😤
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Jordan
(@welshcuriosity) reported
@EE Still not working. Habe tried at home, on mobile, and at work. Nothing works
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Hannah
(@_hannahmayy) reported
@EE Sorry, yes we’re all sorted. Never got the text through. But found a link with the right info. Thanks
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Lynda Athey Watson
(@LyndaAthey) reported
@EE no mobile network service again this week. What’s the problem please?
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mel
(@coolcrazywicked) reported
@EE I’ve sent you a DM about an issue. Please check it so I don’t have to call.
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dssembler_
(@dssembler_) reported
@EE Help, please tried to get a contact phone but was rejected fine - but its taken my £30 sign up fee - how do I get it back?
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IMAGOCam
(@ImagoCam) reported
@andrewjskatz @EE Same here - I don't know why I even bothered to try. Down for maintenance at 8.32 AM.
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Mark McManus
(@MarkMcManus13) reported
@EE The signal in the Northampton area has been limited/non existent since last week. I am hooked up to updates apparently however, I have been advised that it was a 5g mast as the problem. Is this still the problem and is there any ETA on fixing the problem.
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Paul Crozier
(@PCroz13) reported
@EE Quite ironic that the EE website is pushing "super fast speeds" but the website itself is unbelievably slow to load... if it loads at all! Maybe I'll get my new iPhone 13 from elsewhere.
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Paula-Marie Geraghty
(@paulagerts) reported
@_danielmartinUK @EE Hi, yeah I still have no signal since yesterday evening
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Jordan
(@welshcuriosity) reported
@EE Both. On mobile it's sticking when I search for store to have it sent, on PC it's sticking when I try to place the order. Due to these issues stopping me from upgrading online, can you confirm that if I pop to the shop and upgrade there I'll still have the 14 day change of mind?
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Sarat Pediredla 🦔
(@saratpediredla) reported
@EE Your 5G checker confirms my area has 5G. My iPhone used to use 5G all along but for the last few months it always shows 4G. Is there an issue in NE12 area?