EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

Less
More

ee Hero Image

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 198
Birmingham, England 99
Glasgow, Scotland 91
Manchester, England 78
Hackney, England 44
Bristol, England 38
Southwark, England 34
Croydon, England 34
Kingston upon Hull, England 33
Batley, England 28
Hammersmith, England 28
Cardiff, Wales 27
Newport, Wales 27
Reading, England 24
City of London, England 23
Halifax, England 16
City of Westminster, England 15
Edinburgh, Scotland 15
Blackburn, England 14
Crawley, England 14
Camden Town, England 14
Paddington, England 13
Liverpool, England 13
Bradford, England 13
Wembley, England 13
Portsmouth, England 11
Walsall, England 11
Luton, England 11
Leeds, England 11
Newham, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • matthewjl79 Matthew (@matthewjl79) reported

    Hi, @EE @VodafoneUK please can you explain why your service is so rubbish at @SilverstoneUK #BritishGP ?

  • philthehorn Phillip Crouch (@philthehorn) reported

    @EE I have been charged £650 by EE for a phone I returned that was faulty. They DON’T send replacement until had faulty one back.I in T’s & C’s. I have misplaced the tracker number and can’t even cancel the contract. I was without a phone for a week. Will NEVER use them again!

  • JadeAvenet Jade Avenet (@JadeAvenet) reported

    @EE had no service all day, just checked status on your website and apparently work is being carried out AGAIN and I won’t have service for up to 4 days?? No prior warning to this either!! Absolutely sick of paying for a contract and never having service at home…

  • KeithCP2 Keith Pates (@KeithCP2) reported

    @EE I have just emailed your Customer Services and explained the position, I have now printed the bill off from your site seems it was sent around the 12th but I never got the email saying so like I normally do Thanks, I will pay this on the 11th when I get paid Thanks Keith

  • Infinite_2014 filmdecrypter (@Infinite_2014) reported

    @EE Apologies, JT - we were meant to receive a call from one of your Technical Support team members on Thursday, but it never happened 😔. The problem is still ongoing - we believe the Router Box to be faulty, and are experiencing fluctuating dwnld/upld speeds

  • MusicMoofie ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    I can’t wait for November so I can move to @EE , sick of @VodafoneUK ‘s incompetent 4G data service. Non stop issues with streaming radio both download & upload. I don’t understand how difficult it can be to supply a decent 4G service

  • deanbelsey Dean (@deanbelsey) reported

    @nurseange1 @EE @glastonbury I mean what was you expecting with 10,000+ people connecting to the same O2 towers at the same time or EE it is gonna be extremely slow or May not even give you signal.

  • lindawi95911560 linda williams (@lindawi95911560) reported

    @EE I spoke to one of your advisors on the phone and solved the problem.Thanks for the reply

  • Wangoland Dan Parker (@Wangoland) reported

    @EE Have just tried to remove my spend cap, both via your website and via Text however neither has worked? App/website redirects to page not found. And the text has said you’ll text me when applied but that was over 30 mins ago. I’m in the USA and need data! Help!

  • zoegrif123 Zoe (@zoegrif123) reported

    I swear trying to get a pac code of @EE @EEHelpdesk is like asking them for a kidney. A week and still not got one. Technical issues on line and unable to get through on phone and when you do again there's a Technical issue.

  • FIR3BLADE FIR3BLADE (@FIR3BLADE) reported

    @EE do you still have a retention team rather then upgrade team as the upgrade person I spoke to was very arrogant really not a great customer experience

  • MusicMoofie ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    @EE if I move to your network in November, would my 4G data be subjects to blocks from certain streaming servers? Only I’m sure @VodafoneUK who I’m currently with have blocked my access to steaming servers with which I do my live radio shows

  • spampasty SamPashley (@spampasty) reported

    @EE why is your website sooo slow ?

  • Zak_Allen Zak Kershaw🤍💛💙 (@Zak_Allen) reported

    @ee I’ve got to be honest. For a company that claims to have the best speeds in the uk, your internet is atrocious. Even Vodafone has been better. I’ve been using mobile for years and recently bought your broadband and was the biggest mistake. Awful coverage.

  • journeyingjohn journeyingjohn (@journeyingjohn) reported

    @EE @glastonbury So at least we know how you spend a tiny fraction of your highest in Europe fees... Where does the rest go? - It's certainly not into customer service,

Map Check Current Status