EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 230 |
| Birmingham, England | 150 |
| Manchester, England | 103 |
| Glasgow, Scotland | 71 |
| Minehead, England | 69 |
| Hackney, England | 39 |
| Bristol, England | 37 |
| Croydon, England | 36 |
| City of London, England | 29 |
| Reading, England | 28 |
| Southwark, England | 28 |
| Cardiff, Wales | 27 |
| Newport, Wales | 23 |
| Blackburn, England | 20 |
| Liverpool, England | 18 |
| Bradford, England | 17 |
| Batley, England | 16 |
| Bedford, England | 16 |
| Plymouth, England | 16 |
| City of Westminster, England | 14 |
| Hammersmith, England | 14 |
| Peterborough, England | 13 |
| Wandsworth, England | 12 |
| Leeds, England | 12 |
| Luton, England | 12 |
| West Bromwich, England | 12 |
| Wembley, England | 12 |
| Romford, England | 12 |
| Newcastle upon Tyne, England | 11 |
| Norwich, England | 11 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Lee
(@ideasandphotos) reported
@TimeToUnbox_ @EE @PlayStation quick to respond. I didn't want to go down the complaints avenue, people do that too easily these days. Ideally I'd just like a new ps5 box, probably not possible. A kind gesture might be nice. My son won't get to unbox it, that's all😢 Guess I'll deal with that 😭
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Chris Goor
(@chrisgoor) reported
@EE we’re having internet issues at the Royal Albert Hall. Is this a known problem? Same with everyone who’s using EE.
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Gemma Rudge
(@RudgeGemma) reported
@EE I have been trying to get someone to call me regarding me current bill. I have had to chase this twice, then told it had been raised as a complaint, then the case was closed within an hour and I still have not heard from anyone? Can someone please help- unhappy customer here!
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Ben
(@Ben_WDL) reported
@EE I’ve needed you for 2 weeks now. Still not a single response- Is your customer support non-existent???
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JoannaC
(@JoCo5oo) reported
@EE #eefail waiting four days for a replacement SIM because you're using #royalmailfail You directed me to a store only you forgot to tell me to bring my actual passport so now they won't give me a replacement SIM...how can this be the best network in the UK???
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Reiss
(@reisstopher) reported
If you’re on the @O2 network and live in Cornwall I feel so sorry for you. Been here four days and having to use free Wi-Fi everywhere! Might be time to make the move to @EE
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Anthony
(@4DegreesWest) reported
@from_hastings @ThreeUK @EE Do you need some help closing your Three accounts, to go elsewhere now? Might not be many carriers left at this rate...
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Kenji
(@SabreKenji) reported
Gone from having full 5G signal at work to no service whatsoever, what goes @EE ?
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jack roberts
(@Jack13jackJack) reported
@EE That's right mark so really if I wanted it all I'll have to do is pay 100 pound ? If I didn't want to Waite a extra 2 month would pre orders be as normal or would I have to do this is store as all my phone I normally do via customer service xx
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Michael Cuddington
(@cuddy271) reported
Just been watching a consumer programme and an analyst says @EE customer pay more for their monthly contracts than anyone else in Europe ,and that's before without roaming charges come in ,they are a rip off .
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James Rudge
(@jnrudge) reported
@DPDgroup_news That page is not helpful in the slightest. I got through to someone on live chat who tell me I need to talk to my service provider for a refund. I phone @EE and they tell me you need to give the refund!
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Luluh
(@LouiseHeys1) reported
No Service all morning to make a call in PR9 7NJ @EE
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The Driver
(@i_drive_the_bus) reported
@EE morning, you guys got a problem with your online shop ? Looking at ordering a new watch and can't get anything up
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💕Elle J 💕#JustSaying
(@ejames500) reported
@EE Help
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Harvey Nuttall
(@harvey_nuttall) reported
Continued terrible service from @ee disappointing really