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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Manchester, England 43
Batley, England 8
Glasgow, Scotland 74
Croydon, England 19
Southall, England 6
Birmingham, England 43
Welwyn, England 2
Dudley, England 4
Harrow, England 1
London, England 155
Clacton-on-Sea, England 2
Portsmouth, England 4
Chepstow, Wales 3
Leeds, England 6
Great Malvern, England 5
Bradford, England 6
Warrington, England 3
Oldham, England 6
Blackburn, England 18
Edinburgh, Scotland 28
Plymouth, England 10
Exeter, England 1
Airdrie, Scotland 5
Milton Keynes, England 5
Barnsley, England 3
Selby, England 1
Ellesmere Port, England 1
Hammersmith, England 13
York, England 1
Saltash, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • DominicGeraghty
    Dominic Geraghty (@DominicGeraghty) reported

    @EE I’ve tried calling you - no one seems able to help me. BT say I don’t owe them any money. Your broadband didn’t work in my new house, I returned the equipment and cancelled the contract in good time.

  • ptavfc1
    PT (@ptavfc1) reported

    @EE you chose to ignore me on the telephone and on here following my complaint about abysmal service and equipment that EE supplied and changed twice but you don’t “cover” your equipment!!!!! EE are appalling to deal with!!!

  • TomTugendhat
    Tom Tugendhat (@TomTugendhat) reported

    I’m in Dulwich. One of the more expensive areas of London, supposedly a global city, and I’m getting worse mobile phone reception that I did in Kabul a decade ago. I pay for two contracts: @O2 and @EE and neither is reliable so I can’t work. Mobile phones are useless in vast areas of Britain and have got worse. You can never work on a train, unlike in France. But we’re spending £4.5 billion in bike lanes and crossings. This government is prioritising virtue signalling vanity projects when we need infrastructure urgently.

  • gregoryarios
    Greg (@gregoryarios) reported

    @England @EE I don't give a damn about NFL.

  • robbopalmer
    Rob Palmer (@robbopalmer) reported

    Is there a company with worse customer service y than @EE My advice is to avoid them at all costs - or it will cost you.

  • OdumahDaniel
    Adniel💙 (@OdumahDaniel) reported

    @England @EE You’re very stupid. Man of the match for which useless game? Bunch of animals can’t beat New Zealand properly and u are asking who is my man of the match. The players the coach and admin you’re all big fools.

  • KyleStephen77
    KWAKU RONABELLINGHAM (@KyleStephen77) reported

    @JizzyHH @England @EE You’re just an idiot

  • Amandahodkin
    Amanda Hodkin ⚔️⚽️🏎️ (@Amandahodkin) reported

    @EE had no WiFi for three days. Wanting to talk to someone and all I keep getting is a text saying Our diagnostic testing has found that your broadband service is being affected by a network problem in your area. Network issues are usually resolved in 4 hour. It’s been three days

  • RoyKentsSocks
    Rach ⚽ (@RoyKentsSocks) reported

    @EE I recently ordered full fibre with digital home phone incl a handset. The hub arrived last week with a note saying the handset would follow due to stock levels. Our service is now up and running, order marked as complete and the handset is on our bill but still not received.

  • KalEl_WBS
    simon withers (@KalEl_WBS) reported

    @EE I want a data only plan to go on a 5g network backup device. What are your best options that aren’t massively more expensive than my actual phone plan!

  • Carl_M79
    Carl (@Carl_M79) reported

    Had nearly a full week of drop outs and slow speeds whilst paying a fortune for '1GB broadband' @EE. Sort it out ffs.

  • LizRead168
    Liz Read (@LizRead168) reported

    @ChefJBS @robbopalmer @EE Yes you are right. Why are we surprised when we get good service? It must be because it’s rare but nobody cares.

  • TNS1184
    Tim (@TNS1184) reported

    @EE hi there, I had my phone stolen yesterday. I have tried to call the numbers repeatedly with no success. I have sent a DM but the automated responses don't help as I have tried all those options or am unable to. Please help

  • powahdunk
    @powahdunk.bsky.social (@powahdunk) reported

    @EE no idea what’s going on with your service lately, my already prehistoric speed is slower than ever, internet hasn’t been working all weekend while we’ve been away and now the TV can’t connect to the hub! Looking into alternatives tomorrow.

  • Cluelez9
    Alfie (@Cluelez9) reported

    @EE has the network been down the past few days ive had signal and 5G but it dosnt seem to work or load anything pages, or texts,calls over WiFi, ive restarted my phone multiple times

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