EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 230
Birmingham, England 148
Manchester, England 101
Glasgow, Scotland 74
Minehead, England 51
Hackney, England 40
Bristol, England 37
Croydon, England 35
City of London, England 31
Cardiff, Wales 29
Southwark, England 29
Newport, Wales 26
Reading, England 25
Blackburn, England 20
Liverpool, England 19
Batley, England 18
Bedford, England 17
City of Westminster, England 17
Bradford, England 16
Plymouth, England 16
Wandsworth, England 13
Romford, England 13
Luton, England 12
West Bromwich, England 12
Wembley, England 12
Peterborough, England 12
Newham, England 12
Norwich, England 11
Dunfermline, Scotland 11
Leeds, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • RealDavidJSteel David Steel (@RealDavidJSteel) reported

    @EE I am being told by Openreach that your 4G network can provide USO capable broadband in Abergavenny… it can’t, it is dire, at best 1.5mbps. Could you use your 5G network to tell them that, or do I simply have to relocate to Yr Wyddfa

  • JamieBourne_ Jamie (@JamieBourne_) reported

    Hello, @EE. My EE says that I can Get 100% off Early Upgrade Fee. But when I select a new plan & get through to checkout, it is saying I will still be charged the early upgrade cost. Could you please help? Thanks.

  • Deanrog81999721 Happy chappy (@Deanrog81999721) reported

    @EE can someone ring me about my upgrade that I'm trying to set up. Have spoken to 3 different people and still nothing sorted. Very bad customer service. One said they would ring me back. I'm still waiting 5 hours later.

  • planetf1 Nigel Jones (@planetf1) reported

    @GettinTwitta @EE I had an issue when I received the sim. Turned out to be a Vodafone profile overriding the apn settings when using dual sim. New to me! Anyway they were really helpful, logical, friendly, professional, knowledgable (esp for 1st level) and we got there. So was impressed actually

  • J90327 Janine (@J90327) reported

    @EE Yes. Sorry, Jo. I got buried in work. It did eventually get faster but it was ridiculously slow for an hour or so

  • Deanrog81999721 Happy chappy (@Deanrog81999721) reported

    @EE I'm trying to upgrade. Spoke to 3 different people one of who said they would ring me back in 10 mins. This was at 1-30 this afternoon and I'm still waiting. Absolute joke customer service.

  • JamieBourne_ Jamie (@JamieBourne_) reported

    @EE My EE says I can Get 100% off Early Upgrade Fee. But when I select a new plan and get through to checkout, it is saying I will still be charged the early upgrade cost. Can you help?

  • JDOUGS69 doug. (@JDOUGS69) reported

    @EE wifi sucks dogs *****

  • nizzyt1 Nizzy (@nizzyt1) reported

    @radio_barry @EE @ThreeUK I made the switch a long time ago - was out in france - no txts no calls no sat nav !! When I got home I asked why I couldn’t use my allowance and pay for the extra - as I’ve not bought a bundle for abroad !! Never had that when they were orange!!! Hung up and swapped to 3

  • Evelynfraser15 Eve Frasier (@Evelynfraser15) reported

    @EE Got we broadband on Monday, hasn't worked since! Have tried to text help. But I don't have a landline 🙄.

  • VRHutch46 Rossi (@VRHutch46) reported

    @EE Evening guys, Any chance of some help please?

  • MawdsPaws Anton (@MawdsPaws) reported from Birkenhead, England

    @EE That's OK Ed. Hope you're not working too hard.

  • dweeby94 Dweeby94 (@dweeby94) reported

    @EE atrocious service from EE. Was sold a damaged iPhone 12 from store, the store said they couldn’t help and advised me to call 150 and the team on 150 advised it’s a store issue, have turned up at the store prior to the advised closed time and told they have gone home.

  • Jimmy__Cheung MrCh00 (@Jimmy__Cheung) reported

    @EE hi. Been a long term customer but I’m swayed by @O2 cheaper tariff. Just ordered a payg sim to test the signal out 😬

  • tmw1000 Tina Walsh (@tmw1000) reported

    @EE @abbie_smithhh I've had constant signal problems since I signed up in October, can't even make a phone call. They won't fix it but will reply with endless 'we know how important it is to stay connected' blah and ask you to dm them. Check their timeline. I'm leaving.

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