EE Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brian Castellani (@complexcase) reported 6 minutes ago

  @EE Live in York. I cannot get to the internet, via my 4GEE. Two phone calls involving technical support and four hours of waiting on phone. No change, no call backs. I work at home. Sorry, but very frustrating.

• 
  Brian Castellani (@complexcase) reported 12 minutes ago

  @EE Live in York. I cannot get to the internet, via my 4GEE. Two phone calls involving technical support this week and four hours of waiting on phone. No change, no call backs. I work at home. Sorry, but very frustrating.

• 
  Peter Wright (@wrightpeter) reported 16 minutes ago

  @EE why am I paying for unlimited calls , data and texts , yet I have had piss poor network coverage for two months.

• 
  Dee Chadha (@ChadhaDee) reported 16 minutes ago

  @EE Hopeless service-spent 32 minutes on phone and no answer. Then I used website to order new eSIM for my new phone and filled all the details, and been told that I will be charged £1.50 and then I get an email saying that my replacement SIM card will be in the post!

• 
  Theo Fennell (@cfcc76670af1430) reported 20 minutes ago

  Why are @EE customer service so bad & don't do as they've said was told a returned galaxy watch was cancelled & a refund was due to arrive. A month later on the phone to EE & they lady didn't cancel it nor was the refund processed. So now 4 months later my bill is again £74 99

• 
  Tim Bailey (@TimBaileyKly) reported 22 minutes ago

  Hey @EE - why is 5G in Central London so well, no other word for it than ****?

• 
  Jimmy Fandango (@ThomasLew19) reported 25 minutes ago

  @EE help EE just got my upgrade phone put the new sim in the new phone and erased the old one but just realised on your website I needed to activate the new sim but can’t without the old phone and can’t make calls and don’t have an alternative phone, and your chat isn’t working

• 
  𝙴𝚖𝚖𝚊 𝚁𝚘𝚖𝚊𝚒𝚗𝚎 (@em1500uk) reported 26 minutes ago

  @EE @bryer Perhaps I'll have to try this when I get home as I've got the same problem!

• 
  Michael Brown 🌍 (@bikelawman) reported 26 minutes ago

  @RimmerPaul @EE @cadentgashelp We’ve been fine for over 20yrs - not once and an issue. But two massive **** ups in the process of one lot of family upgrades and I’m starting to wobble, I’ll be honest!

• 
  certified subtweeter (@BastardPasta) reported 30 minutes ago

  @EE THE APP IS DOWN DO SOMTHING ABOUT IT INSTEAD OF TWEETING

• 
  a - sewer cat (@A16268260A) reported 30 minutes ago

  @EE I keep getting disconnected (X3) from your support line that you charge me 25p per call, I'm now three hours waiting on hold, you have sold me a data plan that doesn't work, signed me up to a one year contract that should have been on a per-month basis.

• 
  James Botts (@jbotts85) reported 31 minutes ago

  Your a disgrace @EE never been so pissed off with a company in my life.. embarrassment.

• 
  Antoine (@honeybouboule) reported 32 minutes ago

  @EE Hi Russ, been there done that already. Last time your colleague told me over the phone that as I had a credit on my next bill there was nothing they could do about it. 2 months now with maximum 2 bars of signal because of a "broken" mast...

• 
  Vincent Gibson (@vincentgibson) reported 33 minutes ago

  @EE I'm in the US traveling, I need to contact you about a missing phone and a delivery in uk that had nor happened. Its too expensive to call because hold is so long. The contact messaging service on the website is not working. No 'start conversation' button appears. Please advise

• 
  Christopher 🇯🇵🇯🇵🇯🇵🇯🇵 (@chrissy872) reported 34 minutes ago

  @EE your app seems to be down