EE Outage Map
The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Marsh (@luke_marsh_) reported@EE Help please
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AnnBeddow🇪🇺 lno DMs (@BeddowAnn) reported@Hepworthclare @EE I do hope you get some satisfaction soon Clare, the Worlds gone mad with all this technical stuff. Could you perhaps contact the Ombudsman? I hate the system we have to plough through just to get a civil answer to a problem these days. They call it progress I’d call it regress.
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In Oxford (@Oxford_Life) reported@anon_opin Yup, Oxford's 5G signal - or lack thereof - with so-called "best coverage" @EE is atrocious even going around the city centre!
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Fuse Energy (@fuseenergy) reported@AnjaliS53393221 @EE Hi Anjali! We're sorry to hear that. Many of our customers are seeing that our website is blocked due to potential malicious activity. We have checked thoroughly for faults on our end and can't see anything that would call for us to have this flag. We have been talking to the EE technical team and haven't been able to progress or come to a resolution. @EE we would greatly appreciate some a deeper look into the reason so many of your customers are experiencing this issue - some of them have made contact but haven't been able to come to a resolution.
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Kev (@KevlarBrock) reported@EE Done that. But it can’t see my hub. Because it’s gone down. Again. 150?
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toby (@tobyryland1) reported@EE @Apple What is going on? A friends new iPhone 16 was crushed by a car in a carpark by someone else and you can’t do anything about it because no insurance.. even tho it can still be tracked and rings. They are still paying £65 a month for contract. Poor poor service
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Grumpy_Arse (@Mr_Grumpy_Arse) reportedWhy is your app ****? It never works and shows lines that where disconnected years ago! Trying to gift my daughter some data but the app is just not happening? @EE
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Jean Morris (@jeannibea) reported@Hepworthclare @EE How dreadful. I'm with ee mobile for network & data only but since BT mobile moved to ee I’ve found Customer Service has dipped. I buy my phones from Apple outright & find it much more cost effective than having a mobile tied into an ee contract. Apple CS is superb. Good luck!
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Chris Dee (@chrisdee2016) reported@EE @WeAreOpenreach The order was placed ages ago the equipment fitted but connection to post outside couldn't be made as there is an issue with it we were informed along with our nextdoor neighbour we could ask if they could use the electricity pole to run the cable
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Stuart1959 (@StuartT34021273) reported@Hepworthclare @EE Have to be the worst company I've dealt with so I've decided its cheaper to pay off my mobile contract & will be cancelling my TV & broadband account when that is up cant wait thought virgin were bad but I was wrong unfortunately
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Sameena Ahmad 🇪🇺🏴 (@SameenaAhmad7) reported@Hepworthclare @EE My local shop was very dismissive and wilfully unhelpful but I did get help on the phone a couple of years ago. Can't find the number I used.
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Ian Murphy (@journoian) reportedHey @ee you send me a message to call 150 inside working hours because you can’t tell me my roaming minutes for an unlimited business account. When I try it tells me they are unavailable. Why tell me they are there 8am-8pm if they are not available. #fail
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𝙱𝚊𝚢𝙹𝚊𝚢𝚉𝚞𝚜🥀 (@BayJayZus) reported@Hepworthclare @EE "How Can I Get Some Service" Vote for someone who doesn't support telecommunication monopolies which inevitably end up screwing over customer?
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Vicky (@Victori71226638) reported@EE 👋🏻 my boyfriend has dropped his phone in the canal. I have called your customer care who advised we can’t get his number back? We need that number for his customer database. Please help!
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Matthew Bramhall (@bigkingbadger) reported@EE Thanks for the reply, i have done all this and still have not been able to. Not in a nasty way but Just a bit of feedback, the AI and chat function is bad when the issue doesn’t fall into a category and you cant be transferred and you should let phone agents do preorders.
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