EE Outage Map
The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Carol Annesley (@Cannesle) reported@EE why for the last few months does my plan never renew when I'm always in credit think it's time for me to move on...not going into a store every month to solve it 🤬🤬🤬
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Danielle Chaters (@daniellechaters) reported@EE is there something wrong with EE signal in DH3 area? My signal keeps dropping to no bars in my home where I’ve never had an issue before
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Matt Smith (@MattSmi07057745) reported@MarkyTalk @EE Not the twins, I’ll never forgive orange if they’ve wiped the twins
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Peter H Todd (@Peter_H_Todd) reported@EE @NOW we've recently purchased another Firestick (for mostly watching F1). Our EE box is very close to the TV due the living room layout, but why is the firestick a little buffering. Sometimes it feels like it's being filmed in 1.25 speed & then 0.75 speed, any help/know why?
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Fadi F. (@FadiFaysal) reported@MarkyTalk @EE Share your sentiments Mark. Been with them since Orange days. Been absolutely horrible with moving homes that they moved me to BT & now I can’t even go back to EE where all my other mobile phones etc… are. Ongoing since July 6th & no hope!! Brag bout being best co 25 times!!
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'Honest' JonWilliams (@honestjon74) reportedTrying to watch a 480p video on my iPhone whilst out with 3 bars of 5G and it just won’t play. @EE are beyond **** nowadays they do f**k all work on their network. Pathetic service. Do NOT reply EE. Not interested.
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Lucinda Brown.XRP (@cindyb1953) reported@Aaron96simpson_ @EE I’m actually thinking about going with Starlink, my contract with EE is up in September, I’m paying nearly £39 pm for a service that is pitifully slow. But the real kicker? They are offering new customers £24.99 pm. 🤨
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Julie Kubiak (@JulieKubiak) reported@EE Sunday at 11.26 I went through the totally crazy process of ringing you, so I could verify my account, hang up and get a message that said you would ring me back within 15 minutes. Guess what? I’m still waiting and it is now 5:16 am the next day. My father is in a part of Spain where they have lost all Internet connection because of fires, I needed to amend my plan to call him (but your app wasn’t allowing me to change it) and I explained this in the ‘message’. No sympathy, no callback from EE. And don’t get me started on why if I have already made a call to you, I have to hang up, for you to then call me back. Once I’ve made a call to you I would rather sit and wait in a queue to speak to someone 😡
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Jon Pitts (@briavelsjon) reported@imjustryan___ @EE London's a pretty pretty big city, can you be a bit more specific? And is the issue poor data speeds? Or lack of coverage?
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Rebecca (@lesetoilesx) reported@EE are you having login issues? I’m not receiving the code to verify and login despite asking for it to be resent so many times it’s now locked me from trying lol
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Paul 🖖 (@RonkaGuy) reported@EE Thanks ive tried your L1 and L2 techs. Is there any L3 group or a team that specializes in roaming issues? Do I have to go back via L1 to get to them or is there a direct contact?
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Cate Hart (@CateTyduCymru) reported@EE I’ve done that, they opened a case, heard nothing since and internet been on and off since. I rely on the WiFi calling to talk to my oncologist each week. I pay over £30 per month for a service which doesn’t deliver. Got better service from BT copper wire!!!!!!!
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Sarah (@Sarahbops) reported@EE need help with my account. I have a new number and I can’t get into my account due to a text going to my old number!! Help please
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lucy barnett (@lucebarnett) reported@EE Been on messaging service since 13:58 today - told I’d beconnected with manager at 14:55 (after several requests for matter to be escalated). 15:20: still waiting to be connected. 15:25: Billing desk manager introduced himself - have not heard from him since. Total time wasting
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Michael Williamson (@michaeljw_97) reported@EE No problem, thank-you :) i have an iva if that impacts anything? Would only be a sim only i'm looking to add
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