EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 195 |
| Birmingham, England | 94 |
| Glasgow, Scotland | 88 |
| Hackney, England | 48 |
| Manchester, England | 48 |
| Kingston upon Hull, England | 35 |
| Hammersmith, England | 33 |
| Bristol, England | 32 |
| Croydon, England | 31 |
| Newport, Wales | 28 |
| Reading, England | 26 |
| Southwark, England | 22 |
| Cardiff, Wales | 19 |
| Batley, England | 18 |
| Bedford, England | 16 |
| City of London, England | 14 |
| Wembley, England | 14 |
| Barnet, England | 14 |
| Luton, England | 12 |
| Wolverhampton, England | 12 |
| Edinburgh, Scotland | 11 |
| Crawley, England | 11 |
| Halifax, England | 10 |
| Milton Keynes, England | 10 |
| Liverpool, England | 10 |
| Portsmouth, England | 10 |
| Bradford, England | 10 |
| Walsall, England | 9 |
| Peterborough, England | 9 |
| Romford, England | 9 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Ry.i.am
(@star_boi) reported
Worst service ever from the manager in @EE Old Town Street Plymouth, and general poor service since my call with EE yest to order a Home Router 2. Nobody told me I needed photo ID; which I don’t have as I’m on holiday and the store manager was extremely rude, condescending and
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Eddie Pitman
(@eddiepitman) reported
@EE what should I do with the old EE router and EE TV box now that I’m no longer a broadband customer of yours thanks to you bricking EE TV?
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Ry.i.am
(@star_boi) reported
I’m pleased to say, @EE , you’ve retained a customer thanks to your George Street store! Matt was extremely helpful when serving me and the person who answered the phone gave me all the info and confirmation as a new customer, photo ID wasn’t required!
-
Ehsan Ashraf 🇵🇸
(@ehsanashraf) reported
from
Urmston, England
Just an update for you @MarcAllera , I've had a phone call from the @bt_uk social media team because they thought I was talking about a BT mobile issue even though all my tweets show its an issue with @EE - come on team, this is simple stuff....
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Jake F
(@jake_fish) reported
3 and a half hours to get our phones sorted in the @EE shop this morning and it’s still not working. I think they just gave up.
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kitch
(@_tck4) reported
@EE Bad customer service and ridiculous contract plans
-
L
(@ItsLew1s) reported
@ee how do I cancel an order on your website ?
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leigh breese
(@MrBreese74) reported
@EE A signal in Bushy would be nice
-
🧝🏼♀️
(@holhic) reported
@EE funny that because i live by broadstairs beach and i havent had signal for 3 days
-
Becky Thornton
(@thorntonbecky1) reported
@EE how can I check my credit when ringing 150 doesn't work? Thank you x
-
Catherine Prior
(@cathwongprior) reported
@EE Hi, we’ve had no broadband connection this afternoon, wondering if there’s an issue in our area?
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Josh!
(@McNolf) reported
@EE Hello, I hope you’re well. I really want EE Broadband and ordered it in May, but Openreach have now missed 8 installation appointments. Your team have been very friendly but ultimately unhelpful in getting this resolved. Are you able to help?
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Marc
(@Marc_Arns10) reported
@EE the service around this area is so shocking, every week “ we have problems in your area “ 💤
-
Ehsan Ashraf 🇵🇸
(@ehsanashraf) reported
@EE horrific customer service. Asked for a phone to be unlocked last week as moved number away to @vodafone - Still can't use my iPhone as phone is still locked... I would never recommend EE again, I've spent hours on the phone to customer service and no luck...day 5 no phone
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Colin Fine (he/him)
(@colin_fine) reported
@EE I seem to have to signal in Kirkby Malzeard HG4: is there a known problem?