EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 174
Glasgow, Scotland 69
Birmingham, England 69
Hackney, England 43
Bristol, England 36
Hammersmith, England 26
Cardiff, Wales 25
Reading, England 23
Newport, Wales 22
Southwark, England 21
Croydon, England 20
Bedford, England 18
Manchester, England 18
Luton, England 15
Crawley, England 13
Wembley, England 12
City of London, England 12
Batley, England 11
Halifax, England 10
Barnet, England 10
Milton Keynes, England 10
Sheffield, England 9
Islington, England 9
Romford, England 9
Wolverhampton, England 9
Harringay, England 9
City of Westminster, England 9
Waltham Forest, England 8
Leeds, England 8
Doncaster, England 8

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Natasha36651139 Natasha Davis (@Natasha36651139) reported

    @EE my partner has been trying for the past four hours to cancel his contract and unfortunately the line keeps going… he doesn’t want to hear what else you have to offer, he just wants to cancel. If you gave people the option to cancel on the app it would improve the wait times!

  • harjitsingh4you Harjit singh (@harjitsingh4you) reported

    @EE hi I have problem. My missed call alert is not working. I just got message every time with number ending 2222. Plz sort it out

  • FranklyUk Aboy (@FranklyUk) reported

    Head office seem not to give a **** either. I cannot believe how awful @EE is. How can they get away with treating people like this?

  • Annasie1018 Anna Happiness 🥳 (@Annasie1018) reported

    @EE is anyone available to help please? Service cut off again & bill not going out when arranged 🙄

  • Himo021 Himo 02 (@Himo021) reported

    @EE Is EE down in manchester? I got no internet whatsoever in my phone

  • k22bow keith bowen mbe (@k22bow) reported

    @EE hi there 4 hours on phone to returns still no answer what service

  • SarahLSmith1980 Sarah Smith (@SarahLSmith1980) reported

    @EE please answer my DMs… I have been waiting for a call back since 3.45pm yesterday! Please ensure Iam not waiting the 5 days that I had to wait for the last call back! APPALLING SERVICE

  • sparklydazzler Amy Wilkinson (@sparklydazzler) reported

    @EE is there a problem with your systems at your call centres? Somebody was calling me back yesterday who didn’t and now I’ve been on hold for 45 minutes just to find out what’s happened to my upgrade order - it shouldn’t be this difficult surely??

  • Whileweefella Joe (@Whileweefella) reported

    Honestly that EE broadband ad with the fake family “is that live”? landing a ******* plane makes me not only never want to use @EE, but also any kind of technology ever again.

  • david_bazinga David Ryan (@david_bazinga) reported

    @EE why have I had no signal all day? What's going on?

  • saratpediredla Sarat Pediredla 🦔 (he/him) (@saratpediredla) reported

    @EE it’s really frustrating that you won’t let me cancel a plan that is expiring online. Only way to cancel is via phone but 3 days in a row your lines are very busy. All the while the auto renewal deadline is coming close. How do I stop the auto renewal?

  • YellowCloud14 YellowCloud (@YellowCloud14) reported

    @EE @EEHelpdesk Yet again I’m unable to have a conversation with anyone due to intermittent call quality. Missed important hospital phone calls and can’t speak to anyone properly. I use my phone for for so is completely unacceptable. Previously reported same issue!!

  • markarenh Mark H (@markarenh) reported

    @EE have a problem, somehow my sim card has got jammed in the slot, it fell out when I was changing the memory card… what can I do?

  • Grayeeme Grayeeme (@Grayeeme) reported

    @EE whilst roaming in BERMUDA, despite making multiple calls before, and then when there (hours of seeking help) to EE to ensure I had Data roaming (@£6.95/150mb/24hrs) it kept cutting off. Wasted/lost work time due to system faiI. I would expect some sort of discount. Not happy!

  • S_Middleton16 Steven Middleton (@S_Middleton16) reported

    @EE been trying to get in touch with customer services all day. I finally get through and I get the most rude representative I’ve ever had. When I requested to speak with a supervisor or manager he denied that request and proceeded to be cheeky and unhelpful.

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