EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 192
Birmingham, England 91
Glasgow, Scotland 88
Hackney, England 49
Manchester, England 48
Kingston upon Hull, England 35
Bristol, England 33
Hammersmith, England 33
Croydon, England 30
Newport, Wales 28
Reading, England 26
Southwark, England 22
Cardiff, Wales 19
Batley, England 17
Bedford, England 16
Barnet, England 14
Wembley, England 13
City of London, England 13
Luton, England 12
Wolverhampton, England 12
Halifax, England 11
Edinburgh, Scotland 11
Crawley, England 11
Milton Keynes, England 10
Liverpool, England 10
Portsmouth, England 10
Bradford, England 10
Romford, England 9
Normanton, England 9
Peterborough, England 9

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidJEtheridge David J Etheridge (@DavidJEtheridge) reported

    @EE, Is the network down or running slow in my area ? #EE

  • Kyra1986Crane Kyra Crane (@Kyra1986Crane) reported

    @Chelz65 @EE Ive read on FB there is a problem with the mast in my area and also with 3...and that friends have had a months free bill...so they best get in touch with me urgently. I cant call them because the line drops. Already dropped twice when tried complaining earlier 😡🤬

  • pgreen_2020 P A T R I C I A (@pgreen_2020) reported

    @EE Still no support from EE a week later

  • Chrismccloskey1 Christopher McCloskey 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@Chrismccloskey1) reported

    Do you remember that time when you were 'Changing mobile for the better?' Being the change? Why you now backtracking on the the best roaming policy and saying its to invest in your network? I am done with you, disgusting! Hello @EE @ThreeUKSupport

  • Kyra1986Crane Kyra Crane (@Kyra1986Crane) reported

    Hi @EE can I request urgent contact from Tech pls with regards to the constant line drop issue im having. Ongoing for over a week now. Really pissing me off tbh. Cant make or receive calls for any longer than 60secs, my mobile is essential means of contact 🤬😡🤬😡

  • AndyBeel Andy Beel (@AndyBeel) reported

    hi @EE can you please give an update on the service outage in the TR2 Tregony, Cornwall area, no service today yesterday and the day before for many hours throughout the day thanks

  • BENJEFFR13S Ben Jeffries (@BENJEFFR13S) reported

    @ryanstanley22 @EE I think a lot of people will have a shock when they find they can’t upgrade tomorrow (without paying a fee) and without changing contract never will be able to again on launch day now. A gesture of goodwill would go a long way here.

  • stonepitbull141 141 (@stonepitbull141) reported

    @EE As far as I can see you have had 10 replies today to this and responded to 2 in 11 hours. Genuine question, what is the point of telling people to contact you on here for help and you are here until 11pm if your response rate is so pathetic or if it isn't regularly monitered?

  • TornShaun Shaun Cornforth™ (@TornShaun) reported

    @ee 4 dropped calls in 20 mins! You’re a joke of a network!

  • claricerose_096 Rosie 🖤 (@claricerose_096) reported

    @harvey_nuttall @EE I've had the same today! I ordered mine on the 1st. I was told on the phone to go in store and cancel my order but they get a disciplinary for phoning stores to check stock! Apalling customer service.

  • jeffery270683 Alex Jeffery (@jeffery270683) reported

    @EE No I haven't as of yet. Just a progress update is all I ask for. To go 12 days without any communication is a little poor.

  • fitzy89 Robert Fitzgerald (@fitzy89) reported

    @ee Can you advise what ports and MTU are required in order for Wifi Calling to function? And any particular wifi ISP router settings that may need adjusting to allow wifi calling to work for an EE mobile customer?

  • Rubyrose087 🌹 Ruby Rose 🌹 Fansly, RevealMe and PocketStars🌹 (@Rubyrose087) reported

    @PiggyPlex @paul_walker7 @EE You know its bad when your BT WiFi is faster than your mobile data

  • peachyp78 Arron (@peachyp78) reported

    @MarcAllera Sorry to do this however @EE are simply not responding or helping me with my issue re payments and closing an account. I need your help please? Please DM me and/or as your company to. Thank you.

  • claricerose_096 Rosie 🖤 (@claricerose_096) reported

    @EE have the rudest staff and the most useless customer service, ordered a phone in the 1st was told within 7 days. They've changed it twice without informing me, customer service also refuse to check the stock in store because they'll get a disciplinary. Ridiculous. 😡😡

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