EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 201
Birmingham, England 118
Manchester, England 90
Glasgow, Scotland 54
Bristol, England 33
Croydon, England 31
Hackney, England 31
Newport, Wales 30
Southwark, England 28
Cardiff, Wales 27
Minehead, England 27
City of Westminster, England 25
Blackburn, England 25
City of London, England 24
Reading, England 22
Hammersmith, England 21
Batley, England 18
Liverpool, England 15
Leeds, England 14
Newham, England 13
Wembley, England 13
Bradford, England 13
Shrewsbury, England 12
Romford, England 12
Luton, England 11
Edinburgh, Scotland 11
Plymouth, England 10
Peterborough, England 10
Paddington, England 10
Crawley, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Lovaduck73 David H (@Lovaduck73) reported

    @EE if your support desk is receiving a high volume of calls does this mean your level of service is poor?

  • stephen501 Kein Engländer mehr- Ich bin Europäer Stephen (@stephen501) reported

    Uk's best network? I couldn't use my phone for nearly a week in NW #Scotland @EE

  • daveymudd Davey Mudd (@daveymudd) reported

    Not impressed with @EE service, ordered the new iPhone on the 22nd September and have had an update to say delivery between 29thOct - 02Nov… over 5 weeks! My wife ordered the same phone with @O2 and it came in 3 days!

  • za_raaah Zc∕̴Ɩc∕̴ƖRc∕̴Ɩ (@za_raaah) reported

    Why is upgrading with @EE never straight forward? Paid for a phone that I have not yet received. Was told I’d have it on Friday and now been told it won’t be with me for another week. Such bad service @EE #disappointed should cancel my upgrade

  • AngharadParry3 Angharad Parry (@AngharadParry3) reported

    @EE I would love to know when you’re going to respond to my complaint you closed without contacting me so I resubmitted it. I would also love to know when my phone will be delivered. The 14 days I was told has been and gone. Still nothing. This is pretty abysmal communication!

  • tomgreat1990 Tom 💙💜💙💜 (@tomgreat1990) reported

    @EE network speeds below 1mbps again in EX32 9--. If you dare to tell me this is a one off again, I'm completely ******* done with you lot. This has been an issue for 6 WEEKS NOW!! I don't know what is going on with you clowns, but it needs to be sorted. This is unacceptable.

  • AdelAldous Adel Aldous (@AdelAldous) reported

    Not heard a peep from @ee regarding the abysmal service

  • JUST457 justin Searle (@JUST457) reported

    @EE it is a shame Kevin Bacon can’t sort your App out, it’s appalling, total crap! Read your reviews!

  • HoopsSpalding Spalding_Hoops (@HoopsSpalding) reported

    mobile phone companies - an absolute joke, bought a Samsung Z flip 3 for the wife, on @EE no charger - just a lead that doesn't plug into anything, raised a complaint as nowhere in the sales journey was this notified, and there's no option in EE to buy a charger...vexed

  • HughIWalker Hugh Walker (@HughIWalker) reported

    @EE Can anyone at EE explain why the 4G signal, even in the home counties 30 miles outside London is so shamefully abysmal compared to most third world countries? We don't all have the cash to cough up for 5G.

  • megan_albon Meg (@megan_albon) reported

    @EE are there issues with signal in Bournemouth today? I have kept dropping form 1 bar to no signal the whole day when I usually have no issues

  • ebonywilkinsonx ᎬᏴ (@ebonywilkinsonx) reported

    @EE are the worst for communicating honestly 😤😤

  • NickyRR Nicola Richards (@NickyRR) reported

    @EE hi EE, your network went down in London N16 on Friday, and is still not up & running. Do you have an update, please ?

  • jangofettsdad the mystery (@jangofettsdad) reported

    @EE You have to be the worst EVER company I have ever interacted with. Mistakes and incompetence run rife within your entire organisation. Executive complaints team are aggressive and do not respond when faced with the sheer magnitude of EE’s incompetence - I can’t wait to leave you

  • deaveman Dave Gibb (@deaveman) reported

    @EE website and App has had problems since Thursday and over 20 mins on hold! Just requested PAC code and that worked fine!

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