EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 211
Birmingham, England 103
Glasgow, Scotland 92
Manchester, England 72
Hackney, England 51
Kingston upon Hull, England 36
Bristol, England 36
Croydon, England 31
Hammersmith, England 31
Reading, England 28
Southwark, England 25
Cardiff, Wales 24
Newport, Wales 24
Batley, England 23
City of London, England 21
Halifax, England 16
Luton, England 13
Barnet, England 13
Liverpool, England 12
Portsmouth, England 12
Edinburgh, Scotland 12
Bradford, England 12
Wembley, England 12
Bedford, England 12
Wolverhampton, England 11
Camden Town, England 11
Blackburn, England 11
Romford, England 10
Peterborough, England 10
Leeds, England 9

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • basqueinlondon Elena Sanchez (@basqueinlondon) reported

    @EE Ok, but the recurring problem is that the internet speeds seems to go down so we still hay wifi in the router room, but the extenders we have disconnect regularly. This has been happening often in last week. Can you check if service has been affected in KT1 area?

  • LioraV6 Liora V (@LioraV6) reported

    @EE Hi Matty, it's been 20 minutes and I'm patiently waiting for a response. The website is useless. Chat isn't working either. Help!

  • todayidyed Today I Dyed (@todayidyed) reported

    Avoid @EE like the plague. Worst network in the world. 7years best network? What a load of ********

  • Steven_Mann27 StevenMann (@Steven_Mann27) reported

    .@EE @goEnjoy was on hold and now been cut off. This is shocking customer service. Will be cancelling my order if not resolved ASAP

  • sbeattie87 stephen beattie (@sbeattie87) reported from Romford, England

    @EE hey I am getting very bad internet signal, whats going on?

  • jackie_tobin JT💘 (@jackie_tobin) reported

    @EE I spoke with someone yesterday. No resolution.

  • wench141 A Olsen (@wench141) reported

    @EE help! If you have an unlimited minutes plan, is there a time limit on calls? Been in a queue for 2 hours. 🙄

  • LukeGriffiths21 Luke Griffiths (@LukeGriffiths21) reported

    @EE my Apple Watch won’t connect with my phone. Saying I need to call 150. Help us out

  • TonyOwensActor Tony George-Owens (@TonyOwensActor) reported

    @EE Oh it gets better ... apparently you upgrade people to tariffs without informing them that they’re no longer going to be on sim only ... so when I try and leave I’m told I’m contracted to another year at least!! WTF! Then when trying to speak to customer service I don’t get a ...

  • sarah_bee13 Sarah Latto 💙 (@sarah_bee13) reported

    Hi @EE I bought a PAYG phone a few weeks ago but the SIM card isn't working and number isn't recognised. This means I can't access any message or phone support from you as I don't apparently have an EE number. Please advise.

  • cowboycodey 🤠 Codey / Cowboy Noah and Miles 🤠 (@cowboycodey) reported

    @ShaunClarke04 @EE charging of your phone is covered by them. if you're using up too much data they will alert you to stop watching Netflix so much. if you're not using all your data, they will tell you that you can save money by going down to a cheaper plan which you can do at any time.

  • jodieadearden Joddie Anne Dearden (@jodieadearden) reported from Ashton-under-Lyne, England

    @EE hello EE. My grandad recently rang to renew her HBB and EE tv, on inspection of her contact and setting up her new unit your customer adviser has changed her to fibre broadband with no EE tv. Please can you resolve this ASAP, I can DM you to give her her details ? Thank you

  • nobodywillobsrv Somebodyelse (@nobodywillobsrv) reported

    @EE Can I get mifi? No. I will give you cash, but you refuse. You **** around and refuse and discriminate based on @equifax mafia. Use @experian and let customers with cash pay for things normally. No bizarre social credit black mirror nonsense. Fix this #disriminatory behaviour

  • HardykPrajapati Hardyk Prajapati (@HardykPrajapati) reported

    @EE Mobile No barred:- 07904524815/07904524812 My account has been closed and I’m struggling to get it sorted by customer service. I have DM the details could you please look in to this.

  • Ravendite4 Gemma Surrage (@Ravendite4) reported

    @EE Do you have an ETA for when the problem in the AB53 area will be sorted?

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