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EE

EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Harrow, England 2
Middlesbrough, England 6
Cardiff, Wales 12
Wigan, England 7
London, England 214
Batley, England 9
Bury, England 4
Cleckheaton, England 1
Glasgow, Scotland 96
Edinburgh, Scotland 30
Wandsworth, England 11
Birkenhead, England 1
Harringay, England 5
Hammersmith, England 22
Bedford, England 11
Southwark, England 21
Reading, England 12
Bournemouth, England 5
Trowbridge, England 1
Neath, Wales 3
Halifax, England 12
Wembley, England 5
Airdrie, Scotland 6
Swaffham, England 2
Otley, England 1
Liverpool, England 8
Newton Aycliffe, England 11
City of Westminster, England 14
City of London, England 17
Luton, England 13
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • SClash2019
    WorldProWrestling (@SClash2019) reported

    I love it how @Apple are very professional straight away replacing something that is broke, but on the other hand @EE don’t want to know but still want you to pay them tho, what a bad customer service they provide to the public…

  • simondenye
    Simon Denye (@simondenye) reported

    @VodafoneUK very poor customer service. Transferring my account from corporate ownership to personal still not sorted after 4 months and taking money off me in clear breach of banking regulations and the DD rules #FCA #@EE #@O2

  • 0Vicmat
    Victor (@0Vicmat) reported

    DPD deliveries are so impractical. @EE you need to offer an in store collection option! Delivering large orders during work hours when people arent home doesnt work, especially since DPD doesnt let you pick a day after 5 days. Theyve already failed a Saturday delivery today 😤

  • OspreylianBlue
    Eirian Jones (@OspreylianBlue) reported

    @EE just enquired about the deal on offer for 50GB and free EU roaming in your Carmarthen branch to be told it’s for new customers only. Poor service for us loyal customers

  • BakeronBusiness
    Richard Baker (@BakeronBusiness) reported

    @EE I had emails telling me to ‘hang fire’ on set up until you’d been in touch. I’ve not had any further communication.

  • ErikaFromMurica
    Erika Braverman (@ErikaFromMurica) reported

    @EE I'm stuck in a doom loop with the EE Diagnostics bot trying to get broadband help. It asks me a question, I answer the question, then it starts the whole thing all over again - help!

  • heifer666
    Matilda👩‍🌾 (@heifer666) reported

    @EE what is going on with with you signal atm. My mums landline never works since you swapped it over to wifi and my mobile is always not available. This is not good enough! #ee #wificalling #crapsignal

  • gde_dale
    Dale (@gde_dale) reported

    @EE Because the signal strength and Wi-Fi channel are identical to my neighbors. This usually happens when the a single access point is broadcasting multiple SSIDs for multiple networks.

  • Wanna_24
    Joanna Roberts (@Wanna_24) reported

    @EE Day 4 of no WiFi. Customer support advised it’s a nationwide problem with @WeAreOpenreach No other mentions on local social media platforms suggesting it’s a problem. ETA for the fix is Monday. Please advise if this can be resolved sooner! Compensation expected

  • 29Bear29
    Bear29 (@29Bear29) reported

    @EE why is your website such none functional dog **** for doing the simplest thing, can’t download bills, can’t even put an EU roaming package on and all this on a business account

  • Galaxy42_
    Stuart Smith (@Galaxy42_) reported

    @EE Yes, I have just made a complaint in regards to this. You are very clearly trying to funnel any contact that may result in a loss of finance to EE, towards your call centre where people who suffer with anxiety can be bullied and pressured into products/services they don't want.

  • davidofsussex
    David (@davidofsussex) reported

    @StupidNeilAgain @DaniYesod @EE Saying you want to cancel gets you put through to a relatively A-list customer services ***, and they’ll be able to do more or less anything you need.

  • sarkeycockney
    THE SARKY COCKNEY (@sarkeycockney) reported

    Been with @EE broadband 3 weeks and now looking at a weeks outage. @Virgin any chance of coming back? Scamming accounts which claim to be the customer services dept of the above companies need not reply

  • chrispnewrdm71
    Chris Page (@chrispnewrdm71) reported

    @EE why is it every time I go to Dorset or Somerset the coverage is always terrible ? I have virtually no signal at all . My wife is on Tesco and never has a problem. Why am I paying so much more for poor service? What’s happening to EE ?

  • Jodiee_ox
    J o d i e 🫧 (@Jodiee_ox) reported

    @EE Hi I’ve done all this and been happening since Thursday last week. Everyone else in our area is back up and running. I need to speak with someone right away texting isn’t resolving the issue.

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