EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 198 |
| Birmingham, England | 174 |
| Minehead, England | 109 |
| Manchester, England | 87 |
| Glasgow, Scotland | 83 |
| Hackney, England | 38 |
| Bristol, England | 32 |
| Croydon, England | 29 |
| Southwark, England | 27 |
| Reading, England | 27 |
| Cardiff, Wales | 27 |
| City of London, England | 27 |
| Newport, Wales | 25 |
| Liverpool, England | 22 |
| Barnet, England | 17 |
| Halifax, England | 16 |
| Luton, England | 16 |
| Plymouth, England | 15 |
| Wolverhampton, England | 15 |
| Bedford, England | 15 |
| Blackburn, England | 14 |
| Batley, England | 14 |
| West Bromwich, England | 14 |
| Nottingham, England | 13 |
| Wandsworth, England | 12 |
| Dunfermline, Scotland | 12 |
| Sheffield, England | 12 |
| Leeds, England | 12 |
| City of Westminster, England | 11 |
| Dudley, England | 11 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Miles
(@miles527) reported
@EE Hi 👋 are you able to advise potential customers the likely speeds will be in their area? I hear your average speeds on 4G are around 36 Mbps (nationally) which is a massive improvement on what my current network provides. 🚀📶
-
Andrew Tyrrell
(@AndyTyrrell84) reported
@EE painfully slow Internet today. Not what you need when the abysmal @virginmedia stops working yet again. Fed up
-
James M
(@Jimmay94) reported
@DPDgroup_news @EE cancel my order forget it im done
-
Petez
(@petez316) reported
@EE Your customer service is beyond a joke. Loyal customers mean nothing to you, do they? Can't wait until I no longer have to pay you a penny! Spent hours on your live chat to resolve an issue, they were no help!
-
Paul Hambling🇪🇺
(@PWHambling) reported
@EE your 150 number isn’t letting me speak to an actual human. I put in my new SIM card topped it up and made a call as I was told to activate the pack, however this hasn’t activated the pack and just taken credit from me so now the pack won’t activate. Can you help please?
-
heidi
(@anabrayisgay) reported
@EE is your website down?
-
ameliaprichards
(@ameliaprichard1) reported
@EE you have sold me a faulty phone on contract I would like to cancel this contract now as we are not getting anywhere and that’s also a problem.. once again for a faulty phone you have sent me
-
Craig Williams DJ
(@craigwilliamsdj) reported
from
Croydon, England
@EE your service and worth a ****. 6 years to long that I’ve been on this ****** network. How can you possible live in London and this age of technology and you constantly struggle to get a decent reception to your phone. I pay to much for my contract so ******* sort it out 🤬
-
Petez
(@petez316) reported
@EE took out plan in January for Samsung Galaxy Watch, after 5 months, 2 repairs from Samsung and a lot of headaches, I contacted yourselves to return the watch as clearly its not working as its supposed to. But being constantly told that as its over 30 days, you can't help
-
Willow Natalie🇺🇸🇻🇮
(@willow_natalie) reported
@poppy_colson @EE Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
-
Haw Sandival
(@WeeHeedthabaw) reported
You can send men to the moon but you can't get a ******* phone signal from @EE ... Talk about 5g I don't even get 3g its about time you stepped up. Even your wee map says I'm in a black spot so why sell us a product we can't use 😑
-
ed francis
(@pompeyhedge) reported
@robbielockie @VodafoneUK @EE You're not alone. When 5G works it's great, but it rarely does. On 4G I'm getting speeds of 1mbps for a whole month now, and all they do is tell me there's no issue!
-
Poppy Colson
(@poppy_colson) reported
@EE absolutely disgusted with the service received from EE after having my phone hacked for the 2nd time. Phone number deleted and still told to pay £500 to cancel the contract even though my hacker cancelled my contract for me. I want out so please sort
-
ameliaprichards
(@ameliaprichard1) reported
@EE what **** customer service with store and on the phone, I was told months back to pop into a store in order to swap the faulty phone I was sold on contract. Now I’m in store I’m told the phone has to be sent off. Wast of my tym
-
Petez
(@petez316) reported
@EE how is it fair to charge for a watch that is not working?