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EE

EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 178
Newport, Wales 29
Wembley, England 10
Bristol, England 32
Loughborough, England 4
Croydon, England 39
Middlesbrough, England 2
Birmingham, England 178
Ilford, England 11
Goole, England 2
Liverpool, England 15
Walsall, England 11
Peterborough, England 9
Telford, England 7
Oldbury, England 8
Minehead, England 109
Burry Port, Wales 1
Bedford, England 12
Hammersmith, England 16
Luton, England 13
Glasgow, Scotland 84
Manchester, England 48
Slough, England 5
Dagenham, England 4
Nottingham, England 12
Pontypridd, Wales 5
Brigg, England 2
Great Malvern, England 2
Pulborough, England 1
City of Westminster, England 13
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • YahcYenoh
    HoneyCuts (@YahcYenoh) reported

    @EE I ordered a phone upgrade, you guys said you’d call me to confirm upgrade. Have had no call and online account still offering me an upgrade? Please help

  • YogiewithanE
    Cameron Paul (@YogiewithanE) reported

    @EE my broadband has been painfully slow for the last week or so.. just done a speed test getting hardly 2mbps download and upload.. I’m on a fibre plus plan!

  • ImSoSonia
    SoSo (@ImSoSonia) reported

    @EE so I have unlimited texts on my VIP bundle, and i use texts and now I’m suspended? How the F**K does that work? Why do I pay to get suspended for using the service?

  • LjsHardy
    Laurence Hardy (@LjsHardy) reported

    Hearing much about the issue for many disadvantaged families of affording data to keep they’re kids connected. I pay a premium for LOTS of data on my phone I’m not using. Wish there was a way for me to “donate” a chunk of my allowance. Sure we can figure this out @ee?

  • catcass19
    Catherine Cassidy (@catcass19) reported

    @EE hi EE are you down in co. Fermanagh N. Ireland? Working from home so would need network coverage or at least to have an idea of when it will be back up and running.

  • jessycaca3
    Jessanne 🌙 (@jessycaca3) reported

    @EE Ok thanks! And when I get the phone can I just phone up and add insurence because it never gave me the option for full cover when placing the order, just damage cover so I clicked unprotected bc I want full cover?!

  • BecBroughton5
    Becky (@BecBroughton5) reported

    @EE been trying to cancel broadband (no longer live at the property). Can't ever get through on the phone and no reply to emails. Website advises to get in touch before cancelling direct debit, impossible when no one answers/replies? Last ditch attempt before it's cancelled...

  • Magic_Marson
    Marson (@Magic_Marson) reported

    @JaneyGodley @EE After being told by five different customer service reps from EE that my new device will arrive 'tomorrow'. Now I receive a text to say it will not arrive until the 10th. Seems that poor customer service can be quickly brushed up by claiming the pandemic is affect delivery. Poor.

  • TammyWatts2
    Tammy Watts (@TammyWatts2) reported

    @EE one again you DM them and yet again no response! I have never known a company like it in my life. Such awful customer service!

  • AuntieDrJo
    Gareth Maddieson (@AuntieDrJo) reported

    @EE need to change my home address clicked on the link to do so & it's telling me I've entered the wrong password even though I got onto the app with it and I don't have any other passwords please help!

  • SurreyPolArnott
    Steven Arnott (@SurreyPolArnott) reported

    @EE Hi, I did do that but because Find My iPhone is on, they told me to call them so they can complete the claim, the problem is. I have no way of making phone calls or using the device at all. And I've been locked out of my iCloud account, kinda stuck

  • brown2990
    Paul Brown (@brown2990) reported

    @EE Broadband not working at all

  • RupertMyers
    Rupert Myers (@RupertMyers) reported

    @EE please help me! I ordered an e-sim weeks ago

  • MartinIVV
    Mart (@MartinIVV) reported

    @EE Are there any issues with EE Billing system getting Web server error trying to check mob sim details?

  • Dollymix72
    Karen Nelson (@Dollymix72) reported

    @EE no signal where we live - can you advise if you are having issues

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