EE Outage Map
The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Davis (@neiltheshaker) reported@EE I’ve bought a product from you and you expect me to chase you for an update? Wow when I eventually receive it it’ll be coming straight back to you! Absolutely pathetic customer service…
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Fiona Mullen (@FionaMullenCY) reported@hridoyreh @OrevaZSN Similar with @EE. Locked out. Won’t receive SMSs or calls. They took my € for top up (I thought that was the cause of no SMSs). I can’t get to the website. Password not recognised. Can’t change it because the SMS never arrives. Luckily it is not my primary number. Good bye EE.
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Rachel Bridge (@rachelbbridge) reportedGotta love he @EE complaints process... they **** up, they ask you to wait 8 days for them to respond, but their communications say they'll close the complaint if they don't hear from you within 7 days!! Except customers are waiting for the outcome so why do they need to chase?!
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RaSHiDa (@ItsOnlyRash) reported@EE Thanks, I followed the link in the text message but it says to turn off WiFi to add the add on. However, EE doesnt get picked up as the network for me to do this. I need to add this, can you do it manually for me your end?
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ChrisM (@chrismaddison74) reported@EE android app is still down. Website keeps taking you to the app and the app doesn't work. Put your prices up by extortionate amounts and nothing works #ripoff prices.
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Steveo (@SteveA39845825) reported@EE The app is still not working! Have deleted and re installed... no change.
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Scott Speight (@scottspeig) reported@andrewmacdowall @EE I find @spusu good. Same EE network, but customer service via WhatsApp with a few hours delay. Payment terms much better than EE too.
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StevieP (@stevep27a) reported@EE Your broadband app doesn't work and there are features that can only be done on the app - help please!
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Mart (@MartGB_) reported@EE's auth process to login might genuinely be the most **** piece of software on the planet. Log in with email > prompts about using a passkey (don't use one) > send code instead > input code & verify > errors about the code being resent too many times. Its actually impressive they have both the worst website of any provider and they somehow made it a giant pain in the *** to even log into it. It's 2026 and the company is worth millions yet their site is like some dog **** from 2010.
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Matthew Smith 🇵🇸🇿🇦 (@indigojo_uk) reported@EE I did. It told me it couldn't find any issues at my home address, which is true. But there are in my local town centre. It told me to "press 1 to speak to someone" but when I did, it told me to hang up and check my texts.
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BB 3.0 (he/him) 🇬🇧🇺🇸 🇺🇦🇵🇸💙 (@brucejijones) reported@EE Still no call and still unable to text consistently. You’re remarkably bad at support!
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Micky Jones (@MickyJones_) reported@SteveA39845825 @EE We don't you apologise for the app being down or at least admit you're having problems with the app
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Daniel Bailey (@DanielLBailey) reportedOnce your contract term is done the service on @EE becomes poor. I've experienced it every time my contract runs out. Despite still paying for the service on a rolling contract. Why is that?
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TankMatt and 452 other people (@tank_matt) reported@EE That’s the issue I can’t call and your contacts dont work
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Me (@shawtty64) reported@EE there is a problem with your app AGAIN.... please sort it. Not able to get on it yesterday, last night or this morning. !