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EE

EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Manchester, England 41
Liverpool, England 13
Caerphilly, Wales 6
London, England 167
Newport, Wales 32
Alness, Scotland 1
Telford, England 8
Hammersmith, England 18
Birmingham, England 153
Peterborough, England 10
Henlow, England 5
Tonbridge, England 1
Halifax, England 14
Bedford, England 9
Swadlincote, England 1
Portsmouth, England 6
Plymouth, England 7
Ealing, England 5
Croydon, England 40
Grantham, England 1
Waltham Forest, England 6
Derby, England 1
Newton Aycliffe, England 7
Neston, England 1
Coventry, England 7
Bristol, England 27
Glasgow, Scotland 72
Blackburn, England 7
Castleford, England 1
Nottingham, England 12
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • ach59
    Photo man (@ach59) reported

    @EE since we were forced to move from #BT Broadband to #EE we’ve had nothing but trouble - same faults no resolution - we pay for every channel you offer + extras but still can’t watch what we pay for … & what is IA-AU15? Very discontent customer

  • beardedhalalguy
    Ozzy (@beardedhalalguy) reported

    @EE I have tried everything and nothing is working, I have tried to get in contact via many different ways and still no help. Please give me alternative option

  • JesusLuvsYooh
    Stephen Allen (@JesusLuvsYooh) reported

    @EE Hi, your website seems broken this week, for users that have logged in. Im also getting a "BLOCKED" message now too after trying to navigate around, is this a situation you are aware of and are in process of fixing? Thanks!

  • s1l2j
    Steve Jay 🚫 by CRT 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (Starmer out)!! (@s1l2j) reported

    @EE this is my internet yet again. It’s absolutely rubbish, and I even pay extra for preferential signal. Diabolical service, and only word spaghetti rather than a fix! The postcode is Nn7 3fg

  • owlsfan4eva
    ALL WEDNESDAY RNT WE (@owlsfan4eva) reported

    Is there a problem with EE? can’t log in via the app or via safari just says We’re having trouble displaying your profile details It’s our fault, not yours. Please reload the page or try again later @EE

  • Charleslaws
    Charles (@Charleslaws) reported

    @EE Hi please remove your service from my computer.

  • JB_56_
    Jayne with a Y (@JB_56_) reported

    @EE please can you help urgently. You sent me a sincerely called me today and my phone won’t work. I have called 150 on another phone which useless. What do I do

  • melindiscott
    Melindi Scott (@melindiscott) reported

    @MrStardust50 @EE EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN

  • blown_ranger
    Craig Taylor (@blown_ranger) reported

    @OnlineQueryTm @dpd @EE thankfully resolved my issue, perfectly. I recommend you take a leaf out of their book and provide an option for customers to speak with an actual person

  • DJE1007
    David Elliott (@DJE1007) reported

    @EE Hi, I am a new broadband customer & am trying to link it to your app. It keeps asking me for an account number which I can’t find, don’t seem to have an email with it on. How can I find out my account number? Thanks

  • Simon_Whale
    Simon Whale ™ (@Simon_Whale) reported

    @EE how are you the only telecoms company on earth that doesn’t have a chat function or email to contact you. Shocking service

  • jvfisher59
    Julie F (@jvfisher59) reported

    @EE shocking customer service today so asked to speak to a manager - apparently no one available on Fri afternoon as ‘they’re busy people & have things to do’ 😳

  • Bobd2411
    Bob (@Bobd2411) reported

    @GreenVapinGiant @EE How stupid can you be? Not everyone has the money to buy the phone outright so the pay more to get it with a sim. Basic economics.

  • benwiddowson
    ben widdowson (@benwiddowson) reported

    @EE @ianclatworthy Hi Ian. First off sorry for your loss. Could I suggest emailing their CEO. I'm sure you've probably already thought of that but going down that route has proved fruitful the last time I hit the brick wall with EE.

  • theGrimey
    Tobes (@theGrimey) reported

    @EE this is categorically unacceptable for your subcontractor @WeAreOpenreach to sabotage a customer like this - and neither is the apologetic shrug of the shoulders I got from your guides (nor the redundancy of your internal complaints procedure).

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