EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 206
Birmingham, England 120
Manchester, England 93
Glasgow, Scotland 80
Hackney, England 44
Bristol, England 43
Croydon, England 39
Kingston upon Hull, England 33
Newport, Wales 32
Southwark, England 29
Hammersmith, England 28
City of London, England 28
Cardiff, Wales 26
Blackburn, England 22
Reading, England 22
Batley, England 20
City of Westminster, England 19
Wembley, England 15
Bradford, England 15
Halifax, England 15
Edinburgh, Scotland 14
Leeds, England 13
Shrewsbury, England 12
Liverpool, England 12
Paddington, England 12
Newham, England 11
Milton Keynes, England 10
Walsall, England 10
Luton, England 10
Crawley, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • wilson1889 Richard Wilson (@wilson1889) reported

    @EE How come after been a customer for over 20 years the best deal you can offer me to upgrade my phone is more than double the cost of what it is as a new customer on Vodafone or other providers.

  • ttittifilarious BitsyVonMuffling (@ttittifilarious) reported

    @EE I'm having signal problems so can't call 150 and I spent 2 hours on your help chat thing on Thursday night and issue still unresolved. Tech team supposed to contact me but haven't (or couldn't?) Where do I go from here?. Signal problems are only in the area I live in.

  • bella_jasi Jasi Bella (@bella_jasi) reported

    @EE can you please call me on WhatsApp 07538130679 urgently, I have no signal in America and no way of contacting you

  • HelenRuggles3 Helen Ruggles (@HelenRuggles3) reported

    @EE After years of thinking you are great I will be looking to leave after your bad selling bt package ignoring all data requests

  • bella_jasi Jasi Bella (@bella_jasi) reported

    @EE hi I’m in America and have no signal so can’t even call customer services. Roaming etc is on, my boyfriend called for help and you asked I ask you on Twitter to get phoned up - 07538130679. It’s urgent please

  • candiemac candice (@candiemac) reported

    @bt_uk i have an @EE data hub while i wait for you to install broadband but there is no service in my area. What do i do? i believe you have a guarantee for broadband and some kind of refund if this is not fulfilled?

  • Tryweryn64 Cymro (Slava Ukraini) (@Tryweryn64) reported

    @EE text messages are taking so long to arrive my online banking won’t accept them. Is this an ee issue at the moment?

  • CounterVal Counter (@CounterVal) reported

    @FocusFNBR_ @EE @TalkTalk Nah EE are like godly twitter support

  • adam_hobart Adam (@adam_hobart) reported

    @EE upgraded to IPhone 14 a month ago and can’t even get 5g or signal in my area, suppose to be the best network aren’t use!

  • Annemarie1Lewis Annemarie Lewis (@Annemarie1Lewis) reported

    @EE can you help me please, iv just tried logging into my account for the first time in months and it says its locked. Iv only entered my account details once so why would it be locked?

  • SandraW17259355 Sandra Wallace (@SandraW17259355) reported

    @EE Llandudno branch sell my blind 93 year old father an EE top up when he's with O2. Maybe try empathize with older generation # treat customers as individuals #guidedogwasacluehesblind. No refund available #totallackofcustomerservicehere

  • CounterVal Counter (@CounterVal) reported

    @EE Well no basically the issue was I had high ms on london and paris server and better connection to Frankfurt and even Madrid servers for like 7months I logged on and it was fixed I had really good ms on london and paris but I’ve just been lagging all day and I have no idea why. 🥲

  • Wonderwom8n Alli G (@Wonderwom8n) reported

    @EE this week my elderly father had a data query so went into CRAMLINGTON store for help. 2 sales assistants used v heavy sales tactics, he felt pressured into signing for a new tablet which he cannot afford and doesn’t need. Now informed he can’t return it. This is not ok 😡#ee

  • _bxston Demi :) (@_bxston) reported

    @EE hi I have traded my old iPhone in I took it to the post office on Tuesday and I keep getting emails and texts about final reminders as it has to be received by 26th I can’t help what happens with the post

  • FocusFNBR_ F5 FOCUS (@FocusFNBR_) reported

    @CounterVal @EE Watch this @TalkTalk fix your wifi

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