EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 200
Birmingham, England 99
Glasgow, Scotland 90
Manchester, England 81
Hackney, England 42
Bristol, England 39
Southwark, England 34
Croydon, England 33
Kingston upon Hull, England 33
Batley, England 29
Newport, Wales 27
Cardiff, Wales 26
Hammersmith, England 26
Reading, England 23
City of London, England 23
Halifax, England 17
City of Westminster, England 16
Blackburn, England 15
Crawley, England 14
Bradford, England 14
Edinburgh, Scotland 14
Liverpool, England 13
Camden Town, England 13
Wembley, England 13
Leeds, England 12
Paddington, England 12
Portsmouth, England 11
Luton, England 11
Newham, England 10
Walsall, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • DrJaybeee @DrJaybeee (@DrJaybeee) reported

    @EE Awful internet speed today in SA45. Three bars but less than 1mb speed. Unusable. Sort it out!!!

  • chnry97 AVOID EE. (@chnry97) reported

    @EE has the worst customer service team I've ever had to deal with, issues ongoing for months, do not sign up with them. Especially in Newcastle.

  • jaymeeeeeh ButteryCrumpets (@jaymeeeeeh) reported

    @EE Hey, my EE brightbox won't power on anymore. I've tried everything. Any chance you can help me out? Cheers!

  • _Marc_74 Marc (@_Marc_74) reported

    @EE 15 mins on chat just to confirm what I already know and that it is acceptable to charge £2.50 for each call when each was for 30seconds as quality was terrible...

  • Masai_Williams Mass Eye (@Masai_Williams) reported

    @EE UK best mobile network my neck trying to give me Edge in 1 of the biggest cities in England yeah. Not even 4G or 3G but Edge you know. And still yet to come back to me after an Agent telling me I can upgrade for £80 despite my being offered a Fee Free upgrade and qualifying!

  • AnHonourMouse An Honour Mouse (@AnHonourMouse) reported

    2/2 @EE Also, I received a handset with a faulty mic, which has been replaced, and both phones have a terrible signal in many areas (maximum of two bars). Our previous phones on 4G appear superior at this point.

  • simonwilliamsfd Simon Williams (@simonwilliamsfd) reported

    @EE Is your broadband network still experiencing problems in Dudley?

  • chnry97 AVOID EE. (@chnry97) reported

    @EE @Quemerford THIS RELIES ON YOU HAVING SIGNAL, I HAVE HAD ISSUES FOR SEVERAL MONTHS. DO NOT UPGRADE.

  • J0K3R_GaNg WhySoSerious!? (@J0K3R_GaNg) reported

    Hey @O2 you want a new customer? Think @EE have forgotten the importance of honesty with their customers 🤔

  • MElmaazi Mohamed Elmaazi (@MElmaazi) reported

    @EE You offered help in this tweet yet no one has responded to my tweet. EE is not supplying my mobile with WiFi via London Tube anymore. Why and how can this be resolved?

  • ahmed1_shaik Shaik (@ahmed1_shaik) reported from Stratford, England

    @EE my wife passed away last two months back and i am not working but still I’ve paid my direct debit but this month i cant pay from the next month i can please call me 07951208182 to discuss if possible. Thanks

  • JonStGB Jon Stevenson (@JonStGB) reported

    @EE Please explain how to turn off my Voicemails - there's a lot of stuff online about it but texting 150 doesn't work

  • chnry97 AVOID EE. (@chnry97) reported

    @EE Don't upgrade with EE in Newcastle, for over a year I've had issues with single and broken masts that they still have not fixed.

  • chnry97 AVOID EE. (@chnry97) reported

    @EE It's Sunday, and I'm looking forward to another day of terrible service from EE and broken masts in Newcastle. AVOID EE.

  • LivvyLivALittle Liv (@LivvyLivALittle) reported

    @EE Why am I STILL getting charged for my husband’s phone bill even though it was cancelled last year. Whenever I contact support they claim it’s stopped yet I keep getting bills for it.

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