EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 215 |
| Birmingham, England | 104 |
| Glasgow, Scotland | 93 |
| Manchester, England | 71 |
| Hackney, England | 50 |
| Bristol, England | 35 |
| Croydon, England | 33 |
| Kingston upon Hull, England | 33 |
| Hammersmith, England | 31 |
| Reading, England | 31 |
| Southwark, England | 28 |
| Newport, Wales | 25 |
| Cardiff, Wales | 24 |
| Batley, England | 24 |
| City of London, England | 21 |
| Halifax, England | 16 |
| Edinburgh, Scotland | 13 |
| Crawley, England | 13 |
| Wembley, England | 13 |
| Liverpool, England | 13 |
| Barnet, England | 13 |
| Blackburn, England | 12 |
| Luton, England | 12 |
| Camden Town, England | 12 |
| Portsmouth, England | 12 |
| Leeds, England | 11 |
| Bradford, England | 11 |
| Harringay, England | 10 |
| Paddington, England | 10 |
| Romford, England | 10 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Joneschris
(@manutdTOPFAN73) reported
@OmbudsmanServi1 are illegal and corrupt @EE I have 3 of your routers here why have I got 3 is it because u sent them to me because of loss of service YES but ombudsman corruptly refuse that I have evidence @GOVUK ombudsman. Corrupt ti FACT can't justify saying I have no evidence
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dave moss
(@dmoss61) reported
@EE Ee has added new features! So you can’t talk to them absolute crap service! Leave Ee it’s useless
-
Paddy Gill
(@GillPaddy) reported
@EE Hi, I am trying to unlock my EE phone. I put in my IMEI number but it keeps saying there is problem at your end and please try again? Any advice on what I can do?
-
Rosina
(@RosinaMcMummy) reported
@EE We all expect a small amount of increase but not nearly £5 extra, it's incredibly sad how loyal customers are treated. I've been asked to call back after being on hold for ages because your systems are down.
-
RetroGamerDave ✝️🇬🇧🎮
(@RetroGamerDave) reported
@katieletch @EE All I can suggest is contact Thier customer service if struggling to pay they might be able to sort a plan out. No point in buying it out as it's a new contract
-
Wayne
(@Waynie83) reported
@EE Don't do it that's what i did 3 month's later bill increased by £10 company is a joke I've asked for help to lower tarif but nobody answer phone,live chat can't help and get ignored on here!!!
-
andy hudspith
(@andyhudspith) reported
@EE worst customer service ever
-
Mel Rodriguez
(@m_x_rodriguez) reported
@EE Hi Nick, I've sent another direct message due to a further issue.
-
Kev
(@tazzed77) reported
Hi @EE fraud on my account and waiting in line for your customer service line - what’s going on how long is wait times to report fraudulent activity
-
Katie Letch
(@katieletch) reported
@RetroGamerDave @EE I know they don’t care either they say they help customers with cost of living but they don’t just giving me more worry and stress
-
zack
(@maelstroam_) reported
@AceTrainerLiam @EE Fr, you definitely have grounds to put a complaint in if you haven't already. Complaints would look through everything, but there's no reason the billing team shouldn't be able to remove a billing issue.
-
Ross Athersmith
(@SSJStarlord) reported
@EE Over 25 years as a customer and today a letter to say over £8 bill increase a month. Last contract I have with you. Disgrace
-
Angus craig
(@anguscraig69) reported
from
Stewarton, Scotland
Well done @EE for raising my bill over 14% !! Wish I could get that as a pay rise. Might have to consider a move after being a customer for years. Firms should be having a think about the amount they put the prices up.
-
Amanda Jane
(@manda0jane) reported
@ennui78 @EE Yes you will be! Happened to me last year, new contract January 22, on a discounted valued customer offer, only for it to increase in April 22 and again this year. #EEgreed
-
Mary
(@MaryAuxilya) reported
@EE hi. I have to renew my 4g wifi data sim. Can someone help me make the payment like the last time.. today usb the last day of expiration