EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 221 |
| Birmingham, England | 122 |
| Manchester, England | 94 |
| Glasgow, Scotland | 74 |
| Bristol, England | 45 |
| Hackney, England | 44 |
| Croydon, England | 42 |
| Hammersmith, England | 31 |
| Southwark, England | 30 |
| Newport, Wales | 29 |
| Reading, England | 27 |
| City of London, England | 27 |
| Cardiff, Wales | 24 |
| Blackburn, England | 22 |
| City of Westminster, England | 20 |
| Batley, England | 19 |
| Portsmouth, England | 15 |
| Wembley, England | 15 |
| Edinburgh, Scotland | 15 |
| Halifax, England | 15 |
| Bradford, England | 14 |
| Liverpool, England | 14 |
| Leeds, England | 14 |
| Paddington, England | 12 |
| Newham, England | 12 |
| Wandsworth, England | 11 |
| Shrewsbury, England | 11 |
| Peterborough, England | 10 |
| Milton Keynes, England | 10 |
| Luton, England | 10 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Niki Groom
(@miss_magpie_spy) reported
I’ve downloaded my @EE app to check my WiFi speed but the numbers mean NOTHING to me. What is good / bad please? I’ve DMd EE but got a ‘we’re busy’ auto message. Need to make sure WiFi ok for a meeting next week....
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Emily
(@emcharlotte96) reported
@EE so you’re supposed to be customer service, yet haven’t replied to any tweets of complaint in the 3, almost 4 hours you have been ‘open’? Right.
-
Mark
(@MrMarkJohnstone) reported
@EE hi, I have been trying to call your help centre all morning to talk to one of your technical, but nobody available, can I get help here please ?
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Peter Hillcoat
(@PHillcoat) reported
@EE What’s going on with the MyEE app pls? Not been able to log in for several days, live chat unable to help twice...can you help pls?
-
Lisa Kilby
(@Kilbybooty) reported
@EE Hi, I have just received the S21. I know I need to put my old sim in the new phone, but I am not sure what data is stored on that and what is on the phone itself, or how to do the transfer, or what order to do it all in - help please!
-
Mutsa Magadah 🆗
(@Mutsa8) reported
from
Dunstable, England
@EE oi why when connected to your WiFi do my apps say not supported in this country. Fix up!
-
Martin Campbell
(@Emmcee83) reported
@EE I’m struggling to log into the app at the moment. Says there are problems, it’s been like that for a couple of days. Logging in online doesn’t work either. I’ve changed my password a couple of times too which hasn’t worked. Are you aware of any issues?
-
👸🏻
(@s_anastass) reported
@EE Thiught EE’s customer service was like no other, but no one has replied to my dm since 09:30am ??
-
Mr_K
(@garam_chai82) reported
@EE Hi, yesterday I was offered an upgrade deal on your chat for an upgrade by Mara; told it would be saved on my account notes. Later on, went on chat and Kanika couldn't offer it or be more help so escalated to Rahul, who also couldn't help. Then dc me without an answer.. help?
-
David Heaslet
(@heaslet) reported
@wsjhamilton @EE At least you can still install it and get the error! I had this for ages, it worked for years before that, then this error and now says it's not compatible with my phone - only thing changed was the app so go figure. They need to get some coders in to fix this!
-
Sue Bennett 🌻🐈🤺
(@Saintbelle2016) reported
from
Milton Keynes, England
@EE Maybe will try again. The apple music hasn't been added as tried to download and it said EE hasn't applied. Teething problems I guess.
-
David Heaslet
(@heaslet) reported
@emcharlotte96 @EE At least you can still install it and get the error! I had this for ages, it worked for years before that, then this error and now says it's not compatible with my phone - only thing changed was the app so go figure. They need to get some coders in to fix this!
-
Adult Humour Inn
(@adult_inn) reported
@EE The my ee app is broken, it closes on both my devices, I see this also happens with other members too after a quick google search.
-
Al
(@up_the_ARSE_nal) reported
@EE Been through all this already thanks. Spoke to a level 2 engineer who then explained it was a known issue affecting quite a few customers.
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sorcha wave
(@smilingmcgarry) reported
@EE hello i am having trouble with my 4G, whenever i go onto it nothing seems to be working. it’s not connecting to anything while i’m on it even tho i have unlimited data. thanks.