EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 198 |
| Birmingham, England | 99 |
| Glasgow, Scotland | 91 |
| Manchester, England | 78 |
| Hackney, England | 44 |
| Bristol, England | 38 |
| Southwark, England | 34 |
| Croydon, England | 34 |
| Kingston upon Hull, England | 33 |
| Batley, England | 28 |
| Hammersmith, England | 28 |
| Cardiff, Wales | 27 |
| Newport, Wales | 27 |
| Reading, England | 24 |
| City of London, England | 23 |
| Halifax, England | 16 |
| City of Westminster, England | 15 |
| Edinburgh, Scotland | 15 |
| Blackburn, England | 14 |
| Crawley, England | 14 |
| Camden Town, England | 14 |
| Paddington, England | 13 |
| Liverpool, England | 13 |
| Bradford, England | 13 |
| Wembley, England | 13 |
| Portsmouth, England | 11 |
| Walsall, England | 11 |
| Luton, England | 11 |
| Leeds, England | 11 |
| Newham, England | 10 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Matthew
(@matthewjl79) reported
Hi, @EE @VodafoneUK please can you explain why your service is so rubbish at @SilverstoneUK #BritishGP ?
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Phillip Crouch
(@philthehorn) reported
@EE I have been charged £650 by EE for a phone I returned that was faulty. They DON’T send replacement until had faulty one back.I in T’s & C’s. I have misplaced the tracker number and can’t even cancel the contract. I was without a phone for a week. Will NEVER use them again!
-
Jade Avenet
(@JadeAvenet) reported
@EE had no service all day, just checked status on your website and apparently work is being carried out AGAIN and I won’t have service for up to 4 days?? No prior warning to this either!! Absolutely sick of paying for a contract and never having service at home…
-
Keith Pates
(@KeithCP2) reported
@EE I have just emailed your Customer Services and explained the position, I have now printed the bill off from your site seems it was sent around the 12th but I never got the email saying so like I normally do Thanks, I will pay this on the 11th when I get paid Thanks Keith
-
filmdecrypter
(@Infinite_2014) reported
@EE Apologies, JT - we were meant to receive a call from one of your Technical Support team members on Thursday, but it never happened 😔. The problem is still ongoing - we believe the Router Box to be faulty, and are experiencing fluctuating dwnld/upld speeds
-
✌🏻Moofie✌🏻
(@MusicMoofie) reported
from
Bromley, England
I can’t wait for November so I can move to @EE , sick of @VodafoneUK ‘s incompetent 4G data service. Non stop issues with streaming radio both download & upload. I don’t understand how difficult it can be to supply a decent 4G service
-
Dean
(@deanbelsey) reported
@nurseange1 @EE @glastonbury I mean what was you expecting with 10,000+ people connecting to the same O2 towers at the same time or EE it is gonna be extremely slow or May not even give you signal.
-
linda williams
(@lindawi95911560) reported
@EE I spoke to one of your advisors on the phone and solved the problem.Thanks for the reply
-
Dan Parker
(@Wangoland) reported
@EE Have just tried to remove my spend cap, both via your website and via Text however neither has worked? App/website redirects to page not found. And the text has said you’ll text me when applied but that was over 30 mins ago. I’m in the USA and need data! Help!
-
Zoe
(@zoegrif123) reported
I swear trying to get a pac code of @EE @EEHelpdesk is like asking them for a kidney. A week and still not got one. Technical issues on line and unable to get through on phone and when you do again there's a Technical issue.
-
FIR3BLADE
(@FIR3BLADE) reported
@EE do you still have a retention team rather then upgrade team as the upgrade person I spoke to was very arrogant really not a great customer experience
-
✌🏻Moofie✌🏻
(@MusicMoofie) reported
from
Bromley, England
@EE if I move to your network in November, would my 4G data be subjects to blocks from certain streaming servers? Only I’m sure @VodafoneUK who I’m currently with have blocked my access to steaming servers with which I do my live radio shows
-
SamPashley
(@spampasty) reported
@EE why is your website sooo slow ?
-
Zak Kershaw🤍💛💙
(@Zak_Allen) reported
@ee I’ve got to be honest. For a company that claims to have the best speeds in the uk, your internet is atrocious. Even Vodafone has been better. I’ve been using mobile for years and recently bought your broadband and was the biggest mistake. Awful coverage.
-
journeyingjohn
(@journeyingjohn) reported
@EE @glastonbury So at least we know how you spend a tiny fraction of your highest in Europe fees... Where does the rest go? - It's certainly not into customer service,