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EE

EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
High Wycombe, England 2
Maidenhead, England 2
Halifax, England 14
Coventry, England 7
Belfast, Northern Ireland 11
Maesteg, Wales 1
Harringay, England 1
Glasgow, Scotland 72
Neath, Wales 3
March, England 1
Peterborough, England 10
Edinburgh, Scotland 15
London, England 161
Wakefield, England 3
Milton Keynes, England 4
Richmond, England 1
Birmingham, England 141
Beckenham, England 2
Taunton, England 1
Verwood, England 1
Swindon, England 5
Ilford, England 9
Redditch, England 3
Stanmore, England 2
Hammersmith, England 17
Gillingham, England 3
Rotherham, England 1
Chesterfield, England 2
Batley, England 9
Paisley, Scotland 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • I_love_mornings
    Kristina Pla (she / her) (@I_love_mornings) reported

    @EE I cannot log in. Neither on the website I'm sent on an endless loop of confirming my identity with SMS codes. I rang EE and they told me it was an issue across the board affecting many customers and that it would be solved shortly. Could you help, please? Thank you

  • kittenkong42
    Kitten Kong (@kittenkong42) reported

    This is why I stuck with same mobile provider so long! Moving from 3 to @EE - got a contract for a new eSIM, gave my PAC code. Tried to get eSIM and I can’t download it because of a data mismatch. Store couldn’t help, online tried to charge me to send a QR code

  • nayah_2010
    mumtaz khan (@nayah_2010) reported

    @EE worst customer service ever will never go with you again

  • shellm1971
    Michelle Masson 🙃 (@shellm1971) reported

    @EE You have X down on your website as a way to contact you but what’s the point if all you do is tell people to phone the number above 🙄

  • macon1375
    Mark Connolly (@macon1375) reported

    Absolutely shocking from @O2 today. Years of loyalty and 2 hours haggling still give me worse deals than a new customer….. who wants my business @ee @VodafoneUK

  • acannotbearsed
    . (@acannotbearsed) reported

    @EE 1 week later and still trying to fix the same issue. tech add on contract ended Jan 26, was billed feb & march for it. advisor now saying to pay the correct amount but with no bill showing this? why would i pay something with no record of & will have to message again to fix. wild

  • tedio74
    UniTED (@tedio74) reported

    Hi @EE, my broadband has been down for over 40 hrs and all I keep getting sent is messages that it will be fixed at various times or within next 4 hrs. I was promised by customer services it would be fixed by 6pm last night after he spoke with Open Reach, but still no change now.

  • StacyD_83
    Stacy ⚽️🐶 (@StacyD_83) reported

    @EE @EE Jus been told I have to wait while you investigate with multiple teams where my new phone is - in the meantime I’m paying for an upgrade with no new phone and have to wait while you go through a million processes? Rubbish service EE!!!!

  • Leedavi39933109
    L Davies (@Leedavi39933109) reported

    @EE Please avoid this company if you don’t want sky high mobile phone bills, expensive broadband that’s not a patch on virgin plus awful customer services, can’t wait to be out of contract, try ID mobile for phone and virgin for broadband

  • sweetmax22
    Maxine Sweetman-Ive (@sweetmax22) reported

    @EE I have recently upgraded my phone with Freddie in your upgrade department but I was never told about the flexi pay. I was told I was going to be paying £48.11 per month. Not an additional £24 per month on top of that. I am not happy and feel like I have been scammed

  • Xx_Jay_P_xX
    Jay-P-Gaming (@Xx_Jay_P_xX) reported

    Kind of weird that @EE have a shop willing to sell you phones in Stroud at GL5 1RR when for the last 6+ weeks you can’t even use their network there. No calls, no internet. Any chance of sorting your network in this postcode ? Or shall I start looking for another provider?

  • D_Paskell
    Daryl (@D_Paskell) reported

    @EE I need to change my inclusive extra but your app is down. How do I do this?

  • brdinvestigate
    BRD Investigations (@brdinvestigate) reported

    @EE Why have you suspended my services when I've paid over £120. Disgusting service. I did a promise to pay after redundancy and you said you wouldn't. I paid tonight and then suddenly you suspended my services..... Shocking!

  • JoJay3363
    Jo J (@JoJay3363) reported

    @EE absolute garbage app down yet again and I am left unable to use parental controls. So much negative feedback on your forum yet nothing improves. 😡

  • David_B235
    Dave (@David_B235) reported

    Anyone else having issues with @EE Wi-fi my Internet has been off for over 2 hours having to use

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