EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 228 |
| Birmingham, England | 146 |
| Manchester, England | 101 |
| Glasgow, Scotland | 73 |
| Minehead, England | 51 |
| Hackney, England | 41 |
| Bristol, England | 36 |
| Croydon, England | 35 |
| City of London, England | 31 |
| Southwark, England | 29 |
| Cardiff, Wales | 29 |
| Reading, England | 26 |
| Newport, Wales | 25 |
| Blackburn, England | 20 |
| Batley, England | 18 |
| Liverpool, England | 18 |
| Bedford, England | 17 |
| Bradford, England | 16 |
| Plymouth, England | 16 |
| City of Westminster, England | 14 |
| Wandsworth, England | 13 |
| Romford, England | 13 |
| Luton, England | 12 |
| West Bromwich, England | 12 |
| Wembley, England | 12 |
| Peterborough, England | 12 |
| Newham, England | 12 |
| Norwich, England | 11 |
| Dunfermline, Scotland | 11 |
| Leeds, England | 11 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Crazygamerxd
(@Crazygamerxd1) reported
@TheDarylMarkham @EE I heard Sony saying no more console be available to order due the lockdown plus the bots causing a lot of problems with the website no joke There just dnt want you to know
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Kim Beesley 3
(@KimBeesley3) reported
@DrJessTaylor @skytv @EE Hi Jess, if EE doesn't work out give Plusnet a go. I've been with them for yonks. When you, rarely, have to call Tech Support you get straight through to a person, wow! They always do deals so don't go by the telly ads. Years ago they even remotely fixed my computer for nothing.
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raychul.
(@raychul_emma) reported
@EE can you help me with resetting my ee account? I can't log in to see my final bill. I also have been waiting for 3 working days for an unlock code for my device because I have to do it over the phone while I can't log in
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Z
(@zarraa_21) reported
@EE Hi there I am just wondering if anyone would be able help me? I have recently brought an Apple Watch with cellular and it’s saying I need a plan for it to work? Does that mean I have to pay or can I have to running off my data I have on my phone plan? Thanks Z
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Sati
(@Sati_Mk2) reported
@EE next to no signal and no data either in ILFORD, IG1 area. Hope this is sorted soon !
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Sati
(@Sati_Mk2) reported
@EE No phone or internet service in ILFORD , IG1 area been down for a few days now! No updates or messages about planned works. Need internet for work when on the go.
-
Neil #StayHomeSaveLifes
(@monkey1959neil) reported
from
Whitfield, England
@EE useless useless useless can't access my account , can't see what my bill is and you get not help or assistance from EE @Ofcom
-
Vaughn Burns
(@Burnsey1985) reported
@EE OK great thanks I have a Huawei p30 pro at the mo so know they are good phones I'm just unsure if I want to get the next one because of the loss of Google services if I don't like the s21 it's gonna be difficult as I've never had an iPhone before
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Trav
(@TravieSte) reported
@EE Hi, my EE is currently not working. Can you contact me regarding my account please.
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Peter the 2m spaceman
(@HomeAndAlert) reported
@EE hello, I looked on the app and the Community and find our local mast is down perhaps for another week. Can you advise of compensation as we use mobile for our calls and it's expensive using the landline.
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Mike Yardley
(@YardleyShooting) reported
Still not been contacted by @EE after promises of call back an hour & 15 minutes on phone, pm's here etc. It's a poor level of service. I will ask them to compensate for my time and hassle. I do this routinely now when one has to suffer extended waits, cut-offs, etc. #ServiceNot
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Phil
(@eltoroworld) reported
Hello @EE - I’ve got multiple contracts/devices with you, is there any way to cancel just 1 of them at end of contract without being on hold for 2 days and given all the hard sell spiel? Thanks.
-
Craig Bartlett
(@craggy4) reported
@EE Hi EE, is there something wrong with signal in my area?? My 4G and connection for phonecalls is dropping where I’ve never had issues before
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Ste Smith
(@stesmith10) reported
@MartinSLewis Similar issue with @ee and my HomePod. If I had purchased from Apple + as it’s a manufacturer fault they would of replaced it immediately (their words). Told me to get in touch with EE and apple will replace it. EE wouldn’t accept this and now having to go through ombudsmen.
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- leanne🦄
(@minimarwood_) reported
Would love to know why @EE signal is so **** where I live, 4G and 5G I never have more than 2 bars and facetimes/videos calls constantly have to reconnect and always freeze with how bad the signal is. Even normal calls are always fuzzy and break up when I’m at home