EE Outage Map
The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Castellani (@complexcase) reported@EE Live in York. I cannot get to the internet, via my 4GEE. Two phone calls involving technical support and four hours of waiting on phone. No change, no call backs. I work at home. Sorry, but very frustrating.
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Brian Castellani (@complexcase) reported@EE Live in York. I cannot get to the internet, via my 4GEE. Two phone calls involving technical support this week and four hours of waiting on phone. No change, no call backs. I work at home. Sorry, but very frustrating.
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Peter Wright (@wrightpeter) reported@EE why am I paying for unlimited calls , data and texts , yet I have had piss poor network coverage for two months.
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Dee Chadha (@ChadhaDee) reported@EE Hopeless service-spent 32 minutes on phone and no answer. Then I used website to order new eSIM for my new phone and filled all the details, and been told that I will be charged £1.50 and then I get an email saying that my replacement SIM card will be in the post!
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Theo Fennell (@cfcc76670af1430) reportedWhy are @EE customer service so bad & don't do as they've said was told a returned galaxy watch was cancelled & a refund was due to arrive. A month later on the phone to EE & they lady didn't cancel it nor was the refund processed. So now 4 months later my bill is again £74 99
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Tim Bailey (@TimBaileyKly) reportedHey @EE - why is 5G in Central London so well, no other word for it than ****?
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Jimmy Fandango (@ThomasLew19) reported@EE help EE just got my upgrade phone put the new sim in the new phone and erased the old one but just realised on your website I needed to activate the new sim but can’t without the old phone and can’t make calls and don’t have an alternative phone, and your chat isn’t working
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𝙴𝚖𝚖𝚊 𝚁𝚘𝚖𝚊𝚒𝚗𝚎 (@em1500uk) reported@EE @bryer Perhaps I'll have to try this when I get home as I've got the same problem!
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Michael Brown 🌍 (@bikelawman) reported@RimmerPaul @EE @cadentgashelp We’ve been fine for over 20yrs - not once and an issue. But two massive **** ups in the process of one lot of family upgrades and I’m starting to wobble, I’ll be honest!
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certified subtweeter (@BastardPasta) reported@EE THE APP IS DOWN DO SOMTHING ABOUT IT INSTEAD OF TWEETING
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a - sewer cat (@A16268260A) reported@EE I keep getting disconnected (X3) from your support line that you charge me 25p per call, I'm now three hours waiting on hold, you have sold me a data plan that doesn't work, signed me up to a one year contract that should have been on a per-month basis.
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James Botts (@jbotts85) reportedYour a disgrace @EE never been so pissed off with a company in my life.. embarrassment.
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Antoine (@honeybouboule) reported@EE Hi Russ, been there done that already. Last time your colleague told me over the phone that as I had a credit on my next bill there was nothing they could do about it. 2 months now with maximum 2 bars of signal because of a "broken" mast...
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Vincent Gibson (@vincentgibson) reported@EE I'm in the US traveling, I need to contact you about a missing phone and a delivery in uk that had nor happened. Its too expensive to call because hold is so long. The contact messaging service on the website is not working. No 'start conversation' button appears. Please advise
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Christopher 🇯🇵🇯🇵🇯🇵🇯🇵 (@chrissy872) reported@EE your app seems to be down