EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 224
Birmingham, England 147
Manchester, England 102
Glasgow, Scotland 72
Minehead, England 62
Hackney, England 41
Croydon, England 35
Bristol, England 35
City of London, England 32
Cardiff, Wales 29
Reading, England 27
Southwark, England 27
Newport, Wales 25
Blackburn, England 20
Batley, England 18
Liverpool, England 18
Bradford, England 17
Hammersmith, England 16
Bedford, England 16
Plymouth, England 16
Peterborough, England 13
Romford, England 13
City of Westminster, England 13
Leeds, England 12
Luton, England 12
West Bromwich, England 12
Wembley, England 12
Newham, England 12
Newcastle upon Tyne, England 11
Norwich, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports

Latest outage, problems and issue reports in social media:

  • pbbatterytech PB Battery tech (@pbbatterytech) reported

    @mouthwaite @EE EE SERVICE IS CRAP! been a business customer for 7 years, absolute rip can’t wait for the contracts to end so I can move everything away!!!!

  • SomersetProper1 Somerset Property Maintenance (@SomersetProper1) reported

    @mouthwaite @EE I had the same problem I had 6 contracts out with EE for 15 years I thought I was a good customer they treated me like crap over a simple issue so I moved all six contracts to O2 who now look after me

  • kit94689779 kit (@kit94689779) reported

    @JakeRee33129122 @mouthwaite @EE That awful but I had the same problem with vodaphone, went to C.A.B and within a couple of month of no payments and legal s behind me that was that, some companies are a disgrace, Sky are the worst I think...

  • melanie_bayley Melanie Bayley (@melanie_bayley) reported

    @mouthwaite @EE All these companies are using COVID as an excuse to reduce staff. 12 months on they should have all sorted their systems out to give better customer service. Let’s keep people on furlough though and let someone else pick up the bill. Totally agree with you

  • AndyAndysmorgan Andy Morgan (@AndyAndysmorgan) reported from Welwyn Garden City, England

    @mouthwaite @EE Unfortunately I'm having the same issues with O2, signal drops out in an area where I should get minimum 4g, they constantly double bill me, one for a number I've never had

  • BranockMorris Well hello there! (@BranockMorris) reported

    @mouthwaite @EE Customer service in the uk is a thing of the past unfortunately. I am with Virgin & their customer service is utterly dreadful. So greedy. In fact I would go so far as to say all US companies are particularly greedy. It’s a shame. It’s wrong & you absolutely should expect better

  • Niggleg1956 Nigel Gill (@Niggleg1956) reported

    @mouthwaite @EE After many years of crap with vodafone i switched to sky mobile so easy no hassle upgrades when i want..!!!

  • Thetrut14038685 Thetruthseeker (@Thetrut14038685) reported

    @EE Yeah, can you just fix it

  • joe68mac Joseph Mcatominey (@joe68mac) reported

    @mouthwaite @EE Been there thats why I left. Terrible customer service. Went back to O2 dont know I'd that was a good move now they are going in with vergin media.

  • nileyboy nileyboy (@nileyboy) reported

    @MeStressymummy @mouthwaite @EE Customer services can work remotely from home. As can sales and service. There is never an excuse for bad customer service, politeness or bad communication and failure to return a call. Only excuses Current excuse is covid It's becoming an excuse now for everything.

  • Thetrut14038685 Thetruthseeker (@Thetrut14038685) reported

    @EE Mate I work for carphone. I know what I'm doing. It's yr site, it's terrible. Guess what? Every other site I use in browser works fine. Would you like a screen recording?

  • cbr6dc Daniel Cannell (@cbr6dc) reported

    @mouthwaite @EE FWIW @EE have always been decent value and decent service.

  • lizzielaw1968 Lizzie law (@lizzielaw1968) reported

    @mouthwaite @EE My husband got an upgrade 2 months ago we had another 3 SIM cards and my contract, they were told to cancel all of them except my husbands and 2 months down the line they were still taking payments for all of them! Oops my bad your bill is amended now! No back payment due!

  • Ndjeje42979882 Ndjeje (@Ndjeje42979882) reported

    @mouthwaite @EE There's bigger problems in the world

  • dozydi Diane Dawson (@dozydi) reported

    @mouthwaite @EE I couldn’t agree more I have been trying to resolve an issue with EE since last November which has included several shop visits around 14 hours of phone calls in total & still no resolution which has resulted in my credit score being impacted Non existent shoddy customer service.

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