EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Birmingham, England | 590 |
London, England | 409 |
Manchester, England | 206 |
Bristol, England | 88 |
Tower Hamlets, England | 88 |
Islington, England | 78 |
Cardiff, Wales | 57 |
Hackney, England | 55 |
Leeds, England | 45 |
Lewisham, England | 45 |
City of Westminster, England | 43 |
Southwark, England | 40 |
Nottingham, England | 40 |
Glasgow, Scotland | 39 |
Newcastle upon Tyne, England | 36 |
Southampton, England | 33 |
Croydon, England | 32 |
Elgin, Scotland | 28 |
Liverpool, England | 26 |
Bradford, England | 24 |
Belfast, Northern Ireland | 24 |
Plymouth, England | 23 |
Coventry, England | 22 |
Fulham, England | 21 |
Newham, England | 20 |
Wembley, England | 20 |
Sheffield, England | 20 |
Wolverhampton, England | 19 |
Reading, England | 19 |
Ealing, England | 18 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Dexter Morgan VI (@DextersDesciple) reported
@EE I ordered something off your site 5 weeks ago and it still hasn’t been shipped. But it won’t allow me to cancel it online either.
-
Greer Wilson (@greer_wilson) reported
@EE Just thought your top brass should know that I was in your store today at Bloomfields Shopping Centre in Bangor, County Down. I was served by a young woman called Jess. No older than early 20s. Exceptional customer service, patience and knowledge. A really good experience. 👍
-
Teds (@Tedtalks13) reported
@BarclaysUK @EE Hi barclays Hi ee what document IP plan were you working off thats got a dispute issue on his method of trying to make something while having brown bagged closer to home on "perks" and dr sharmawasnt him in the courts they didnt ******* check ID to his surgery
-
Liam_Bones (@liamgriffiths85) reported
@Carl_M79 @bt_uk @EE BT are slowly moving to EE anyway so maybe they’ll take the decent customer service over with them?
-
Seán Seosamh 🇪🇺 (@SeanLXIV) reported
Back in the @EE store today. Still trying to get a phone returned and contract cancelled. Absolutely appalling customer service. Nobody seems to have any authority to do anything, just shrug their shoulders.
-
Simmo Robert Eaton (@Simmolcfc77) reported
Thank you @EE just rang your “helpline” it said to speak to Someone press 1, i pressed 1 and it said we’ve sent you a text and then hung up on me. You should rename it no help whatsoever useless line.
-
Dawnin 27/9@LFC❤⚽️ 🇺🇦🌻 (@dawniedavidson) reported
I am going to have much deserved rant @EE and @BT @BTCare. Also if I try and message all I get is your infuriating BOT!! Having recently switched from BT to EE broadband went down 3pm yesterday. Mobile phone signals suck where I am so trying to call and speak to a human was a
-
Hannah (@h2_hannah) reported
@EE hello, I have received an email I would like to discuss with the complaints team. I made a complaint some time ago and thought it was resolved. I no longer have an EE account. I do not wish to call; I want to email. I have PTSD from calling so much in March I cannot any more.
-
XXLEANNE🔴⚪️XX (@leanne_bcfc) reported
@EE Yes there is a issue with the dunball mast and apparently there is nothing you can do about it someone else from my town has also complained signal has been shocking for months tho here
-
Audrey Gordon (@f1gpgirl) reported
What Shocking service from @EE numerous broadband drop outs, no engineer available until Wednesday - unable to work or watch the GP and no compensation for lack of service
-
XXLEANNE🔴⚪️XX (@leanne_bcfc) reported
@EE what’s going on with signal in the Bridgwater area it’s shocking lately can’t get signal hardly anywhere in the town and non at all out of dunball where I work
-
Carl (@Carl_M79) reported
@EE I have asked for my complaint to be escalated but still get nowhere.
-
Della (@SanrioPublic) reported
What’s the point in paying you!? @O2 @EE I step outside my front door and the network is 3G on BOTH of your SIMS!
-
Adam Black 🏴 (@AdamB49386593) reported
@Carl_M79 @bt_uk @EE I've never been with EE, BT on the whole were okay, just a bit expensive for just broadband. It was about £60 a month, I saw this advert for cuckoo and it's £35 a month.
-
Gru (@Murlio) reported
@Carl_M79 @bt_uk @EE Same parent company unfortunately. we use Utility Warehouse for ours - bloody brilliant . They are provided by Talk Talk but have their own support which has been second to none over the 10 years plus we have been with them 👍