EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 195
Birmingham, England 110
Manchester, England 80
Glasgow, Scotland 63
Bristol, England 33
Croydon, England 30
Hackney, England 29
Southwark, England 28
City of London, England 25
Cardiff, Wales 25
Newport, Wales 25
Blackburn, England 23
Reading, England 22
City of Westminster, England 22
Hammersmith, England 22
Minehead, England 18
Batley, England 16
Leeds, England 14
Halifax, England 13
Peterborough, England 12
Bradford, England 12
Edinburgh, Scotland 12
Newham, England 12
Portsmouth, England 12
Camden Town, England 11
Wembley, England 11
Wandsworth, England 10
Newcastle upon Tyne, England 10
Luton, England 10
Walsall, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • ZRuns0nCoffee Zak ₄₄ (@ZRuns0nCoffee) reported

    @EE Hi. I’ve just received a text stating my complaint is closed. I was waiting for a follow up call back and never received one and the complaint should still be open?

  • DanRoberts0603 Daniel Roberts (@DanRoberts0603) reported

    @li4mb0wman @LiamNorris5 @EE You have a 14 day cooling off period to cancel your contract if you ordered it online.

  • totallyfinished Dan (@totallyfinished) reported

    @EE there must be an outage for the broadband. Several people have complained about it on here and various other downage detecting websites. I’d really look into things asap, given it’s New Year’s Eve. Don’t give me the normal corporate jargon, just get it done

  • Russ_Gregory Russ Gregory (@Russ_Gregory) reported

    @EE @totallyfinished Outage in Bucks - estimated to be fixed by 6th January. Happy New Year EE !

  • AnonFundraiser AnonymousFundraiser (@AnonFundraiser) reported

    I’m on my 7th day without home broadband thanks to a faulty router. Obviously the xmas closures hasn’t helped the situation and delayed delivery. Wife’s had to cancel work for tomorrow because using hotspot isn’t going to work for her. @EE I think you guys should consider…

  • li4mb0wman Liam Bowman (@li4mb0wman) reported

    @DanRoberts0603 @LiamNorris5 @EE They’ve rejected my request to cancel as I can’t send the real iPhone back since I never received it.

  • ACooper1991 Adam Cooper (@ACooper1991) reported

    @scottyf82 @Biggriffin4 @EE I have the 7 pro and it's the same, battery is terrible but can't justify getting rid of it yet!

  • MissDFreeman Demi (@MissDFreeman) reported from West Bromwich, England

    @EE I just got the S25 from the shop and it works except I can't transfer E-sims, both phones with EE. Can you help?

  • givati123 givati (@givati123) reported

    @EE trying to cancel a single mobile contract with you of my late father is impossible. It is £9 a month and your staff are no help. I should be able to cancel it online. Disgusting setvice

  • jaysta1979 J (@jaysta1979) reported

    @EE morning. Currently a mobile customer with you. Have a few months left on my sky TV and broadband contract and wondered if you offer any early termination payment if I were to move over to EE for TV and broadband? (Sky stream is useless) Thanks

  • Keilan997390 Keilan (@Keilan997390) reported

    @nuhahha @EE I have this issue too

  • laurabellucci9 Laura B (@laurabellucci9) reported

    @EE can i please get some urgent support you are charging me for a phone i have sent back this is shocking.

  • Kim_W2016 Kim_W (@Kim_W2016) reported

    @EE There's a problem with broadband in the area & the app now says 10.07 so well over 12 hours. I hope you compensate me for having no service when EVERYTHING runs on internet!!! Mobile internet is shocking here & taxis drivers won't take card payment so text updates are needed.

  • li4mb0wman Liam Bowman (@li4mb0wman) reported

    @Nomme1992 @EE Christ! Seems they really don’t care about the customer once they’ve got us to sign on the dotted line. Thank you for taking the time to respond and give advice, I will explore all avenues suggested. I’ve just received my ADR from EE so will be contacting ombudsman today.

  • Keilan997390 Keilan (@Keilan997390) reported

    @nuhahha @EE I’m also in Hornchurch my WiFi has been down for a few hours now and I’m not sure why!

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