EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 237 |
| Birmingham, England | 149 |
| Manchester, England | 101 |
| Minehead, England | 79 |
| Glasgow, Scotland | 75 |
| Hackney, England | 39 |
| Croydon, England | 38 |
| Bristol, England | 37 |
| Southwark, England | 29 |
| City of London, England | 29 |
| Reading, England | 28 |
| Cardiff, Wales | 27 |
| Newport, Wales | 23 |
| Blackburn, England | 20 |
| Liverpool, England | 17 |
| Batley, England | 16 |
| Bradford, England | 16 |
| Bedford, England | 16 |
| Plymouth, England | 16 |
| Hammersmith, England | 15 |
| City of Westminster, England | 14 |
| Romford, England | 13 |
| Wembley, England | 13 |
| Peterborough, England | 13 |
| Sheffield, England | 12 |
| Wandsworth, England | 12 |
| Luton, England | 12 |
| West Bromwich, England | 12 |
| Portsmouth, England | 11 |
| Halifax, England | 11 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Jess
(@fragmen7ed) reported
@EE Why is your website so crap just get an error when I try load billing or my profile page 99% of the time (don’t recommend I try the app that sucks too)
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Owain Llŷr Harris
(@owainharris3) reported
@EE Any compensation to be paid from a phone network that fails to allow you to make phone calls?
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Martin
(@BostinLad) reported
Morning @EE , are you still having issues with 5G? Can make and receive calls ok, but can’t connect to 5G, even after resetting my device. Was working perfectly a few weeks ago. Same for the rest of the family. Just wondering if it’s a local issue or more general EE issue. Thx
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Alex
(@alexjw1981) reported
@EE there is an issue with one of your masts in the Charing Cross/ Covent Garden area. No data. Apparently you are aware . When will this be resolved . Lots of businesses are unable to process card payments as a result. Not good enough . When might we see a resolution. Thanks
-
L₳zeedan40🎈
(@lazeedan40) reported
@MrTelecoms @EE 24 month contract costs £18 a month for 25gb data and unlimited calls & text. Affordable and signals not too bad in the areas I mostly travel. I would swap to WorldMobile for the personal data protection and simswap insurance. I would definitely stake to phone plan also.
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Deborah Carlisle
(@debbieharry2017) reported
@EE my WiFi is NOT working at all , phoned last night they ran checks said it’s ok but it’s not working at all
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Micky
(@mickythevalleys) reported
Nothing says "treat yourself" like upgrading your phone with EE and getting the full DPD chaos experience. It's the annual stress-fest I never asked for. @EE
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DEBS WILD
(@debswild) reported
@EE I'm trying to connect via a HotSpot and the connection keeps dropping. I tried a different way via the website and it says my details do not exist. I assure you I do. Are there any known issues in N8?
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sneaker freak
(@Kiki_friar) reported
@EE Done that doesnt work
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Juju
(@jools_ratcliffe) reported
Still having issues making calls @EE. How much longer will this go on for and will you be giving any discount for the inconvenience?
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Little Miss 75!x
(@saramcd75) reported
@bt_uk & @EE I became a customer of BT only for it to be taken over by EE! I left EE as a mobile provider because their services were absolutely appalling now I'm finding the same disgraceful service for my home services & dont get me started on trying to 'speak' with someone!
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DomVerrier
(@VerrierDom) reported
@EE there seems to be a problem with my recent bill, can you please contact me to so we can rectify this.
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Helena jervis
(@Helenajervis1) reported
@EE Hi my mum is having trouble with her phone she can't get into her phone as need a password which she don't have or never had a password on her phone. She can't phone or message out but can receive, she went to the neath store which weren't helpful only said to keep trying passwor
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Jon Chadwick
(@JonD_Chadwick) reported
@EE hours on the phone again today. 4 months to get a billing problem fixed. And after all of that you close the complaint without replying to me. What is going on?
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James
(@JamesPo87006998) reported
@EE I was told I had to switch from BT to EE because BT were only handling commercial customers from now on. What a disaster. That was back in December last year. Took 3 months to get my phones to work, even though they worked under BT! I recently had another problem.