EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 231
Birmingham, England 154
Minehead, England 95
Manchester, England 91
Glasgow, Scotland 76
Hackney, England 42
Croydon, England 35
Bristol, England 35
Reading, England 29
Southwark, England 28
City of London, England 28
Cardiff, Wales 27
Newport, Wales 27
Hammersmith, England 18
Liverpool, England 18
Plymouth, England 16
Batley, England 16
Bradford, England 16
Bedford, England 15
Blackburn, England 15
Romford, England 14
Luton, England 13
Wembley, England 13
Sheffield, England 13
Peterborough, England 13
City of Westminster, England 13
Leeds, England 12
Wandsworth, England 12
Newcastle upon Tyne, England 11
Hounslow, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Tonyblaney Tony Blaney (@Tonyblaney) reported

    @bt_uk @EE my network download speed is 6.21 mbps. Yet the costs are rising. This is not good.

  • StuBearhop Stuart Bearhop (@StuBearhop) reported

    Jesus wept @EE could your online customer support be any poorer? How do I contact you when abroad if you have stopped my line (despite that I have a pay monthly contract and had PAYG until two hours ago). I cannot call the number, or validate text messages I don’t receive

  • operanomad Cat Macaulay 🏳️‍🌈 (@operanomad) reported

    @gibbsgirl21 @ladystardust31 @EE Oh god that’s awful Lorna - how hard can it be to record death information on a database?

  • Hannah_Inwood HRH H C I (@Hannah_Inwood) reported

    @EE has the international roaming been fixed? I’m in Mexico and I have no service at all

  • BenShoveller Bunj (@BenShoveller) reported

    @EE 2 different attempts to call customer service today, 40 mins wasted. Still not got through, can’t sort new contract because you seem to think I’m not the account holder on my own account. Not impressed.

  • BabyMane01 BabyMane🥷 (@BabyMane01) reported

    @EE My data isn’t working is there any problems in my area with the service? I am based in west bromwich

  • kimothen Kim Ryan (@kimothen) reported

    Ok @O2 - more issues with signal and it’s been less than 2 months since I switched from @EE and quite frankly I want to move back…how do I do this?

  • gibbsgirl21 lorna gibbs (@gibbsgirl21) reported from Glasgow, Scotland

    @ladystardust31 It’s just awful. I have had some good experiences ( @EE who were lovely) and some bad including her Bank who told me it could take 8 weeks to stop sending unpleasant letters about her unpaid Visa bill despite having seen her death certificate twice.

  • LeeWkirton Lee Kirton (@LeeWkirton) reported

    @EE @CrazyCraven01 @EE Can get ****** if you think I’ll be staying with your network. Disgraceful money grab.

  • CharlotteScays2 Charlotte Scaysbrook (@CharlotteScays2) reported

    @EE Why’s the app not letting me view my bill and your live chat not working???

  • MissKNorris MissDorris (@MissKNorris) reported

    @EE I would like to cancel the broadband

  • StuBearhop Stuart Bearhop (@StuBearhop) reported

    On top of some appalling service from @EE (being charged for a second line for six months that is not refundable). My working line now disabled. Overseas with no way of contacting them as messaging is down. Any suggestions and please RT..

  • GSith85 Gareth (@GSith85) reported

    @EE horrific service as usual. Sooner i can leave that joke of a company the better

  • Autisticgamer Lenci 💚 (@Autisticgamer) reported

    @EE @OnthebeatPete1 That's a lie. You do not protect vulnerable customers. Your company is refusing to help me, a customer on benefits and with learning difficulties after being pressured to upgrade by repeated email and phone calls. I did not understand that it would go up this high!

  • MishalDattani Mish (@MishalDattani) reported

    @EE I'm trying to activate an eSim in Dubai. Not having any luck keeping told I need to contact you. When I bought an eSim in Thailand I had no issues so not sure why I'm having issues now?

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