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EE

EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gillingham, England 6
Southwark, England 16
Blackburn, England 17
London, England 151
Manchester, England 41
Newtownards, Northern Ireland 1
Deal, England 1
Northolt, England 4
Norwich, England 3
Wolverhampton, England 7
Glasgow, Scotland 78
Airdrie, Scotland 5
Aberdeen, Scotland 5
Letchworth Garden City, England 4
City of London, England 10
Hackney, England 12
Newton Aycliffe, England 12
Clitheroe, England 1
Reading, England 9
Retford, England 2
Clacton-on-Sea, England 1
Hebden Bridge, England 1
Birmingham, England 43
Milton Keynes, England 4
Wrexham, Wales 4
Halifax, England 11
Warrington, England 2
Wembley, England 4
Stoke-on-Trent, England 2
Dudley, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • ChrisByorkB90
    Chris (@ChrisByorkB90) reported

    @EE what the hell! Sort your Internet out, never had an issue but 23 mins to wait for 2.48 minute video !

  • Yung_Wolfff
    🎃 Yung_Wolfff 🎃 #FBPE (@Yung_Wolfff) reported

    @BenGungyal @EE EE broadband didnt exist 15yrs ago wtf you talking about?! It was BT up until last year when EE took it over & creatd their own plans. I know coz I was moved from BT to EE when the company was bought out &Course it goes up it goes up every year march with the API even in contract

  • filmAlive
    Andrew Walker (@filmAlive) reported

    @EE hi. I left EE yesterday using my PAC code however as I was on a full works plan my account is still showing the watch data which was included is still active. I've tried to contact live chat in the app but it won't put me through when I ask to speak to an agent. Help please

  • sc101_101
    Simon 101 (@sc101_101) reported

    @EE @BenGungyal The basic problem is that large companies (all, not just you) view long term subscribers as cash cows to be exploited rather than valued customers. The fact that switching supplier every two years is better than being loyal to one is a sign of a fundamentally broken system.

  • _NFFCJosh
    Josh 👾 (@_NFFCJosh) reported

    @aftertheflood_ @EE i’m a new customer too (day one for me!) thankfully set up the main hub before it went down, but can’t set up the main hub in the bed rooms as app been down all day and i need the app! not a good start i must admit

  • tonywonderfire
    Tony Not Reform Boomer 🇬🇧 🇺🇸 🇪🇦 🇵🇱🇺🇦 (@tonywonderfire) reported

    Hey! @EE the router doesn't work and your app doesn't work. How am I supposed to fix it?

  • tommy_diffey
    tommy diffey (@tommy_diffey) reported

    @EE absolutely shocking been trying to get hold of EE all day and had no luck your app is a pile of crap! New provider I think!

  • aftertheflood_
    Gav (@aftertheflood_) reported

    @IamjustWendy @EE thats the problem. i could've done a shed load of work not knowing if their obvious internal outage was or was not having an effect on my broadband. as it happens it seems purely coincidental. and a factory reset on their box fixed it.

  • callme_kells
    Ekele (@callme_kells) reported

    @EE I already spoken to the technical team twice this week and they didn’t help me which is really frustrating. After troubleshooting unsuccessfully, they told me there was nothing else to do

  • IamjustWendy
    Wendy 💙 (@IamjustWendy) reported

    @aftertheflood_ @EE I called today as I couldn’t get into my account to set up new router and was told all their systems are down and won’t be back until tomorrow!

  • punkikin
    Jamie F-Welsh (@punkikin) reported

    @EE awful service… 12 days no broadband… over 8 hours on calls to resolve… hub does not work… can’t speak to anyone with capability .. and now their own tech is down… trying to leave but they can’t get in to accounts … worst service… does @kevinbacon know who he represents

  • tonyc0506
    Tony C (@tonyc0506) reported

    @Yung_Wolfff @BenGungyal @EE Wtf. Incorrect pet. Wtf. EE was not created last year. Get your facts straight. Wtf.

  • anon809
    Kaci (@anon809) reported

    @EE is your service down right now because my mum hasn’t had any all day

  • dartwalker
    Fiona Senior (@dartwalker) reported

    @AndyWoodturner I hate Digital Voice too. Spent an hour sitting in my car earlier this week in the nearest spot to us with mobile signal to call @EE because the broadband was out again, therefore no phone! Useless service.

  • DominicGeraghty
    Dominic Geraghty (@DominicGeraghty) reported

    @EE huge apologies - I've paid your bill - misunderstanding about which one it was. So sorry!!! I was an idiot!!!

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