EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 226
Birmingham, England 145
Manchester, England 102
Glasgow, Scotland 74
Minehead, England 55
Hackney, England 41
Croydon, England 35
Bristol, England 35
City of London, England 31
Cardiff, Wales 29
Southwark, England 28
Reading, England 26
Newport, Wales 25
Blackburn, England 20
Liverpool, England 18
Batley, England 17
Hammersmith, England 16
Bedford, England 16
Bradford, England 16
Plymouth, England 16
Romford, England 13
City of Westminster, England 13
Luton, England 12
West Bromwich, England 12
Wembley, England 12
Peterborough, England 12
Newham, England 12
Norwich, England 11
Dunfermline, Scotland 11
Wandsworth, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Gingergooner69 Sam Claydon (@Gingergooner69) reported

    @EE I’m going to go back to the shop tomorow. I would rather sort it in person. Just annoyed that when I said I wasn’t told to bring photo ID, the reply was “yeh they’re bad for that” brilliant response!!!

  • PebHeed PebHeed (@PebHeed) reported

    @EE Not overly fussed about crazy speed mobile data. My fibre internet at home is for big downloads. I just want a network I can call my family on when I want to speak to them. Especially when it’s urgent. Sadly @ThreeUK in #Manchester is crap. Even with 5G signal, calls fail 😞

  • KatieNBailey Katie Haisman (@KatieNBailey) reported

    @EE shocking service gonna to take contact to another provider

  • KrakenOfCrypto KrakenOfCrypto (@KrakenOfCrypto) reported

    I'm now waiting to hear back which has already been over a day, to find out why a deal for NEW CUSTOMERS advertised online, can't be matched and simply upgraded to, while being a customer with @EE for OVER 10 YEARS. Beyond ridiculous.

  • Roster192 Texas Ross (@Roster192) reported

    @EE Hey Connor. Sadly what you've said here isn't what Gina from your Live Chat service thinks. She couldn't get anywhere near offering me the deal that a new customer can get. I'll text the chat number to see if anything is different. Thanks

  • mpmrsm Mpmrsm (@mpmrsm) reported

    @VodafoneUK Great initiative. However, how about improving the current service to existing customers. Over the past 4 months the quality of your network has drastically declined especially in London. Where once I had full bars I now have 1-2 if I’m lucky. @EE here I come.

  • nmg24_ ✨🦋 Nicole 🦋✨ (@nmg24_) reported

    @EE I’ve had no service for over an hour and a half now? What’s going on…

  • WaheedRafiq16 Waheed Rafiq (@WaheedRafiq16) reported

    @EE And very expensive network question have to be ask is it value for money

  • AndrewKelso1 Andrew Kelso (@AndrewKelso1) reported

    @JakeOKane @EE Worse than that Jake. Can’t get 02 signal in Seahill!!!

  • AnnieConboy Annie Conboy MA(Couns) (She/her) 🧙🏻‍♀️🔮🎨🖌📝 (@AnnieConboy) reported

    @EE what a let down!Upgraded 2 phones yesterday from iPhone 6 to iPhone 12. EE operator didn’t mention that when the phones arrived I wouldn’t be able to charge them. Apparently I have to spend more money & buy a charger. @joelycett I feel this needs your special attention 😱

  • ton_87L Tonya 🦋🍓 (@ton_87L) reported

    @EE Issue in barnet i can't make any calls.

  • samcwylie Sam Wylie (@samcwylie) reported

    Disappointed with the broadband moving house service from @EE and @OpenreachHelp. 3 and a half weeks since contacting them, still not even a date for a new connection. Anyone in the Twitter team of either company able to speed up the process?

  • AlexanderChrisS Alexander Stopher 🇬🇬 (@AlexanderChrisS) reported

    @johnnywebster72 @EE How odd, definitely an EE problem! If you both use Apple Music you may find it more cost effective to change to Apple Music Family instead. £14.99 for up to six people in your family (if just two people use it, it’s already cheaper than two separate plans).

  • tameside321 tameside321 (@tameside321) reported

    @vinylscrobbler @EE Not working for me on chrome or safari for over 24hrs.

  • bondd Ben (@bondd) reported

    @EE I’m In Spain and unable to make calls to the UK, I have checked your EE forums but nothing seems to work, please help. Need to make an important call ASAP!

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