EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 222
Birmingham, England 152
Minehead, England 102
Manchester, England 87
Glasgow, Scotland 76
Hackney, England 41
Bristol, England 35
Croydon, England 33
Newport, Wales 29
Southwark, England 28
Reading, England 28
City of London, England 28
Cardiff, Wales 27
Liverpool, England 18
Hammersmith, England 17
Plymouth, England 16
Batley, England 16
Bradford, England 16
Bedford, England 15
Blackburn, England 15
Wandsworth, England 13
Wembley, England 13
Sheffield, England 13
Romford, England 13
Portsmouth, England 12
Leeds, England 12
Luton, England 12
Peterborough, England 12
City of Westminster, England 12
Ipswich, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Rapsta65 Kim Rapper 💙 (@Rapsta65) reported

    @EE Long wait times! Lack of phone service inside my flat. Extortionate prices for DATA Add-one. Lack of appreciation for long term loyal customers at upgrade! Time to move on we think.

  • pessoago Renato (@pessoago) reported

    @EE You guys make it cheaper to leave my contract and join another network than upgrading with @EE that’s just mental

  • kwabby99 Kwab Adjei (@kwabby99) reported

    @EE I'm actually appalled with your service. I gave you a call as I was looking to see if I could stay with you. I had received a great deal from another network for the new pixel 6, but instead offering a solution. You put me on hold for 45mins then disconnected my call.

  • 82Benjh Benjh_82 (@82Benjh) reported

    @EE has confused the crap outta me. So my MyEE app tells me I can upgrade for £0.00 when I trade in my old phone and get the same or higher tariff but pay upfront fee for phone. EE customer services on the phone tell me I have to pay £100 fee, upfront fee + go on a higher tariff?

  • 17Edmunds El Edmunds (@17Edmunds) reported

    @EE apparently No1 in the UK and i cant even get signal or internet! Class🤨

  • annewmc Anne Mc (@annewmc) reported

    @EE That page said the results were based on me being a pay monthly customer so I tapped change details and selected pay as you go then view details and the page refreshed but still says based on pay monthly!

  • KatieLenton91 Katie Lenton (@KatieLenton91) reported

    Horrendous customer service received in Exeter @EE today, foul, rude and obnoxious. Will be making a complaint and going to trading standards because of £500 overcharge.

  • pessoago Renato (@pessoago) reported

    @EE so it’s cheaper to start a new contract with another network provider than upgrade with @EE even being a customer for many years. Can’t get my head around it but that’s fine. Let’s leave EE.

  • Mark29071823 Mark (@Mark29071823) reported

    @DJCanaryTweets @RidgeRacer12 @EE That's because you ordered an old phone try ordering a current phone you will never see it unless you ordered the iPhone 12 when it first came out and then that would make sense 12 months delivery with EE lol try the iPhone 13 or galaxy fold z 3 and prepare for the wait

  • TrinaCon Trina Conroy (@TrinaCon) reported

    @DrLindaDykes @VodafoneUK Happened to me with @EE . They cancelled my contract free of charge. Was gutted as I always found their customer service great.

  • W1986Andy Andrew Watson (@W1986Andy) reported

    Afternoon @EE - I’ve recently upgraded and while BT Sport is showing in my benefits I am unable to log in. BT have said it’s because I no longer have a BT ID and need to speak with you as it’s an EE add-on. Help?

  • VikiCarter_ viki (@VikiCarter_) reported

    @EE my mobile data has just been awful this week, I keep having to turn off and on to try and refresh almost every three minutes- anything you can do?

  • AndrewStewart88 Andrew Stewart (@AndrewStewart88) reported from Guildford, England

    @EE network unavailable!!!!????

  • nicolesides1 Nicole (@nicolesides1) reported

    Wow is @ee signal crap while travelling!!! Was on the phone and all i got was hello are you there!! Constantly having signal issues with EE

  • ifenn Ian Fenn (@ifenn) reported

    @EE Can I block such payments in future? I do not need this ‘service.’

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