EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 209 |
| Birmingham, England | 106 |
| Glasgow, Scotland | 97 |
| Manchester, England | 70 |
| Hackney, England | 52 |
| Bristol, England | 38 |
| Kingston upon Hull, England | 35 |
| Croydon, England | 31 |
| Hammersmith, England | 31 |
| Reading, England | 28 |
| Southwark, England | 25 |
| Cardiff, Wales | 24 |
| Newport, Wales | 24 |
| Batley, England | 23 |
| City of London, England | 21 |
| Halifax, England | 15 |
| Portsmouth, England | 13 |
| Luton, England | 13 |
| Bradford, England | 13 |
| Barnet, England | 13 |
| Edinburgh, Scotland | 12 |
| Wembley, England | 12 |
| Bedford, England | 12 |
| Blackburn, England | 11 |
| Wolverhampton, England | 11 |
| Liverpool, England | 11 |
| Camden Town, England | 10 |
| Crawley, England | 10 |
| Peterborough, England | 10 |
| Sheffield, England | 9 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Brontë Hampton
(@BronteHampton) reported
@EE I’m having problems with my SIM, keep getting a notification of sim failure on my iPhone and am unable to text, call or use data as it is like my phone doesn’t have a sim in it. Issue started around 8pm yesterday
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Charlie
(@LadyCharlieA) reported
@EE If customers rely on you more than ever, then isn’t raising the prices the worst thing you could do? The most in need will be forced to go without. I know your profits and you do not need to be raising prices. How can you justify this @MarcAllera? @MartinSLewis
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Denise Creed
(@283dee) reported
@EE I have had so many issues with EE since I took out my new contract in December I have been disconnected 3 times since the 15th Dec everytime I call they tell me its rectified but its not I got cut off again on Sunday and my bill is £1549. Help
-
uosɯɐıןןıʍ ǝuʎɐʍ
(@WazBFC) reported
@EE your 4G signal in Burnley today is truly dog sh1t. Only noticed as my @BT (also EE now) internet has gone down at home. When’s my contract up?
-
Marina Berry
(@Marina_Berry) reported
@JPWR_1984 It’s terrible I think. I can understand a £3 increase here and there but a £10 a month (or almost £13 in my case) is unacceptable. Am making some calls tomorrow to move providers, I just feel it’s hugely insulting to loyal customers who have been with them years. @EE
-
Karl Womack(Blaze Burnstar)
(@KarlWomack3) reported
@ee I've just had a message saying that you have updated my phote. But even though I've deleted some apps I'm still getting the short of memory sign in the info bar above. I've tried the reset button and it's still there.
-
🫶🏼Sarah ‘Hope Is Everything’ Dalton🫶🏼
(@FeralMother44) reported
@Beth_Tastic @EE Really? Mine just went down by a pound but with better benefit’s for my PAYG monthly contract.
-
Christopher Hancox
(@tat290584) reported
@EE Yer no problem
-
⚠️Skeleton O'Rourke⚠️
(@Ghoul_of_London) reported
@EE You are a ******* idiot, stop wasting my time.
-
Steve Welsh
(@stevenwelsh00) reported
@EE When I signed my contract you never told me you would increase your four time in under two years you are ripping people off!
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Charlie
(@LadyCharlieA) reported
@EE £8.57 is a warm meal for a struggling family. A bus ticket to get to work. An NHS prescription. It may not seem much to @MarcAllera, but to some that could be the difference between an okay week and a very bad one. @MartinSLewis #Greed #CostOfLivingCrisis
-
Anne Mc
(@annewmc) reported
@EE I’ve received this msg from EE: “Great news! We've updated some of your network settings, please restart your phone to make sure it's up to date” But I don’t have a phone on EE. I have a sim in my iPad. Is this a scam?
-
Hedwig Wendell-Crumb
(@FleabagSilverm1) reported
@EE I contacted you EE. Twice! The only 'support' you offered on both occasions was to tell me to contact the ombudsman. This is a shocking violation. I am disabled and I have been with EE for over two decades.
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Marina Berry
(@Marina_Berry) reported
@Davidro30935132 @JPWR_1984 @EE You do yes. But I would rather get out of it and pay the one off fee because this for me is more about the principle of being with a provider who think it’s ok to whack on almost £13 a month, just bad I think.
-
James Upsher
(@JamesUpsher) reported
@jack_sommers @O2 Exactly this! @EE are convinced its my handset. I'm convinced (from posts on twitter, and on their help forum) that it's their technical issue, but I can't get anywhere with them