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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Southwark, England 22
Manchester, England 54
Birmingham, England 46
Salford, England 4
Batley, England 10
Holywood, Northern Ireland 2
Ashton-under-Lyne, England 2
Hemel Hempstead, England 1
Beaconsfield, England 3
London, England 222
Leicester, England 3
Glasgow, Scotland 96
Northolt, England 3
Haslemere, England 2
Bicester, England 1
Huddersfield, England 3
Solihull, England 1
Liverpool, England 8
Newtownabbey, Northern Ireland 2
Dunfermline, Scotland 5
Croydon, England 33
Shrewsbury, England 2
Telford, England 5
Luton, England 14
Reading, England 12
Wolverhampton, England 8
Grange-over-Sands, England 1
Andover, England 1
Airdrie, Scotland 7
Gravesend, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • GordonSMarino
    Gordon Marino (@GordonSMarino) reported

    Over two weeks since I wrote to @EE customer services about my account and not even the courtesy of a reply. Phone huge waits, web doesn't work, app wont recognise my account and now ignoring letters. Awful service. Time to contact ombudsman I think.

  • Stanley_Peacorp
    Stanley_Peacorp (@Stanley_Peacorp) reported

    @EE Is it true that you are on the fastest broadband deal that you can never go down to a lower speed, hence cheaper deal? I was told this by one of your staff.

  • gordongotch57
    Gordon Gotch (@gordongotch57) reported

    @EE Wh=hy can't I login to my business account? Website keeps taking me around in circles!

  • FareJacob
    CHX Roller (@FareJacob) reported

    @EE Had to do it Via Website... your app still isn't right... logged in, entered verification code, then kicks ya back to login... and so on... keeps going back to square 1. Please sort it out. CHX Wimpole.

  • PIXX3L5
    PIX (@PIXX3L5) reported

    @EE Leave me alone EE, 2hr calls every month trying to sort your issue out only to be passed to someone else having to explain multiple times. Hopefully with @Ofcom help I will be able to terminate my contract early without charge.

  • KalEl_WBS
    simon withers (@KalEl_WBS) reported

    @EE why do you advise to contact you if you have issues then get a generic response! Network update: We couldn't find a problem in location:This may have been a one off and we recommend you restart your device. It’s not a one off!!

  • hazardhyena
    Hazard Hyena (@hazardhyena) reported

    @TheBeardedNardo @EE To as a customer for such personal information its not right and should not be tolerated

  • Stanley_Peacorp
    Stanley_Peacorp (@Stanley_Peacorp) reported

    @EE When I was changing my contract I was told I could never downgrade and had to stay at the highest plan.

  • Williams91898
    BamBamMK2 (@Williams91898) reported

    @EE Yeah says an issue in my area but still had signal but now it’s completely gone off and says won’t be fixed for another 16 hours. Absolutely ridiculous this

  • charles_uk
    Charles Field 🇺🇦 🇹🇼 🇮🇱 (@charles_uk) reported

    @EE The issue is that no decent signal here from any of the providers. It's something I know our local council and MP are trying to address but, so far, are making no headway. But any tips on making calls during power cuts and with no mobile signal would be appreciated!

  • STEVEOLUCKY7
    Steveo Davies🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@STEVEOLUCKY7) reported

    @kayleighnikita @EE Im having the same issue in and out daily been going on for months get told its fixed next day the same.. i feel your pain

  • davidmatt28
    David (@davidmatt28) reported

    @EE again shocking service from your **** company sent you a direct msg and same msg sent back here I come giff gaff

  • greggas90
    Jordon (@greggas90) reported

    Hi @EE Why have i had the same issue with billing for 8 months and each time someone opens a new compaint and closes it without it being resolved?! Complaints procedure is open a complaint and close it when its actually resolved

  • aniagabb
    ANIA GABB (@aniagabb) reported

    @EE thank you for this - it’s still not working very well even after reading this. Little disappointed :(

  • AshWillBradley
    Ash Bradley (@AshWillBradley) reported

    @judewri @EE Been with EE since the orange days and never really had any issues with them.

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