EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Birmingham, England | 583 |
London, England | 325 |
Manchester, England | 164 |
Bristol, England | 79 |
Islington, England | 70 |
Cardiff, Wales | 61 |
Tower Hamlets, England | 61 |
Hackney, England | 53 |
Glasgow, Scotland | 48 |
Nottingham, England | 40 |
Leeds, England | 35 |
Coventry, England | 32 |
Croydon, England | 31 |
Lewisham, England | 29 |
Liverpool, England | 28 |
Newham, England | 27 |
City of Westminster, England | 27 |
Southwark, England | 26 |
Newcastle upon Tyne, England | 24 |
Reading, England | 20 |
Plymouth, England | 20 |
Edinburgh, Scotland | 20 |
Sheffield, England | 19 |
Fulham, England | 18 |
Belfast, Northern Ireland | 17 |
Enfield Town, England | 16 |
Ealing, England | 16 |
Camden Town, England | 16 |
Leicester, England | 16 |
Watford, England | 14 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Hamza Ahmed (@HAhmed1982) reported
Hi @EE your broadband has been terrible the last 24 hrs. Is this accross the SW or just for me?
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Kuldeep Singh (@kaymankoo) reported
@EE whats going on with your service guys? Over the last week I have only been getting 1 bar on my signal. The week before it was full bars. I've been working from home, so no change in location. Any ideas?
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Andrew Taylor (@ukandrewtaylor) reported
@EE Thanks, I’m not a broadband customer at the moment if that makes a difference? This would be a new order?
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Anne M Watts 💙 (@AnneMWatts) reported
@EE My pack hasn't been renewed today for no obvious reason. Can you help me please?
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Gerry (@GJordan61) reported
@EE @BTBusiness @OpenreachHelp 2022 and I'm still getting an extremely poor mobile 3G/4G/5G and home WiFi reception. Considering how much I pay each month, I feel like I'm being robbed. Virtually impossible to work from home
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Jennifer Quinton Chelley (@JenniferChelley) reported
2022-01-14 11:43 Hello @EE Just recd below yr text message Does it apply to home Broadband/Fibre/Mobile-Data/5G? "MyPlace update: Just to let you know, we have a problem near Home which may be affecting service in the area. Everything should be back to normal within 15 hours.
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Sunder (@giggletitsitis) reported
@EE is there anywhere I can get help online? I’m unable to talk over the phone and can’t find any email address or webchat feature. Thanks!
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Fred (@Fred_john_son) reported
@EE why is your network so bad
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Laura Hardy (@laurajeanhope) reported
@EE I’ve sent you a dm. It’s not a data issue as I have corporate roaming. I just can’t connect to any network to be able to even use data! My only access is on WiFi
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MattyJamo (@jamo_matty2902) reported
@EE I’ve been trying to pay my phone bill all morning and keeps saying please try again everytime, is ur online service down? Alls well on my end of the payment
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Inexpensive Progress Gallery (@ThatArtBlog) reported
@EE no mobile phone service at CB23 8AQ
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IG: @ieatmywages 🍗🍟🍕 (@KishanU14) reported
Surely @ee are able to send a form of receipt when you make a down payment when upgrading your monthly contract
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student nurse 007 (@007_nurse) reported
@EE website is down will not let me purchase anything or upgrade!!
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alice (@alicem92) reported
@EE I just rang the number and if its a partner and not EE why do they say Hi EE how can I help ?
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Blue (@BlueWaterEarth) reported
@EE @rudeboy_dwight How are DMs going to help, your policy is you charge for roaming