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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 75
Huntingdon, England 2
Hackney, England 8
London, England 139
Kirkwall, Scotland 1
Bournemouth, England 2
Craigavon, Northern Ireland 1
Wigan, England 5
Peterborough, England 9
Northampton, England 4
Ilford, England 10
Middlesbrough, England 3
Hammersmith, England 17
Rochdale, England 3
Rayleigh, England 2
Newton Aycliffe, England 8
Willenhall, England 1
Waltham Forest, England 3
Coventry, England 6
City of London, England 9
Caernarfon, Wales 1
Birmingham, England 63
North Shields, England 1
City of Westminster, England 7
Poplar, England 2
Bristol, England 20
Halifax, England 6
Newport, Wales 19
Colchester, England 3
Orpington, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • HefinR
    Hefin Richards (@HefinR) reported

    @LouNfu @EE They have areas which show perfect 5G cover yet data is slow or non existent- Shrewsbury SY3 is poor - I have raised this and they say “we have no reports of a fault” - it isn’t a “fault” It’s been like it for years! Same around SY22 - what you see ain’t what you get!

  • shawtty64
    Me (@shawtty64) reported

    @GorwayGlobal @EE Their website is so bad.... im always on the phone to them. They take your name, say ses there is a problem, add you to a list available say it will be back to normal in 24Hrs

  • GorwayGlobal
    JayEnAar (@GorwayGlobal) reported

    Dear @EE Your website sucks. After logging in why on earth does it keep reverting to the opening page after every munu choice I make. All I wanted to do was to set up EU roaming (and be billed 2.72 per day) for ONE of the 3 SIMs on my account. Your website defeated me.

  • jamesandrew2201
    James-Andrew Smith (@jamesandrew2201) reported

    @EE I need payment extension but I cant ring help please

  • sithmetal71
    SithMetal71 (@sithmetal71) reported

    @EE its the same with your website. Seriously needs a rethink. Also the price has shot up from £44 to £48. Since EE got involved with BT nothing but problems.

  • HookmeisterG
    David H❤💙kings (parody of myself) 🦅 (@HookmeisterG) reported

    @EE having issues speaking to one of your stores that have mis-sold a phone and being redirected to your main contact number who are pushing me back to store so in lovely loop of not getting matter resolved.

  • TasMr46834
    Mr tas gol (@TasMr46834) reported

    That’s the filthiest mobile operator , ever. They lie and let down customers. Trusted account closure, promised to do so, months later, they continue to charge.!!!!! When customer complains, they refer him to credit agencies, who slap a credit penalty of 3 strikes???!! @ee

  • lennyrfc
    Lennox Richardson (@lennyrfc) reported

    @EE Why is my 5G & phone signal so consistently awful in the SE. I got a better reception in the Amazon Rainforest when away with work than I do in 🇬🇧

  • QuayMillennium
    Name cannot be blank (@QuayMillennium) reported

    @EE @EmilyMcLeish93 @EE are there still problems with your site? Screen freezes when log in to my account on browser and the app freezes when trying to renew my broadband package...

  • tim25793
    Tim Judkins (@tim25793) reported

    @EE My phone is locked, message appears to say I need Puk code. I do not have an online account, I can't access the phone and when I ring you just direct me online. Please help me get my phone unlocked and working again

  • DMLYONDER
    DML (@DMLYONDER) reported

    @EE EE is placing vulnerable people's lives at risk we have had issues with our phone and Internet line keeps going down at night my mum has an emergency alarm for medical conditions and eevare failing her and putting her life at risk not fixing it

  • smclellanduk
    scott (@smclellanduk) reported

    @Benleo i gave up on them 4 years ago and switched to @EE since then i have had 1 outage of 6 hours from 10pm till 4pm, 1 outage in 4 years and consistent speed , i wouldnt go back

  • EmilyMcLeish93
    Emily (@EmilyMcLeish93) reported

    @EE having major issues on your site with options being BLOCKED? Trying to check out an item

  • b_lfairweather
    Beth Fairweather (@b_lfairweather) reported

    @EE then turned it back on after a LOT of discussing and promised to go back and listen to the sales call and call back and NEVER DID. Phoned back again and got fobbed off again. And the complaints form online doesn’t work

  • RyanSP93
    Ryan (@RyanSP93) reported

    @EE trying to connect my new smart hub to the EE app and it keeps saying it can’t. I keep having similar issues like this with your app. Frustrating please help

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