EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 189
Birmingham, England 103
Manchester, England 94
Glasgow, Scotland 84
Bristol, England 40
Hackney, England 40
Croydon, England 35
Kingston upon Hull, England 33
Southwark, England 31
Newport, Wales 26
Cardiff, Wales 25
City of London, England 25
Hammersmith, England 25
Reading, England 22
Batley, England 22
Blackburn, England 20
City of Westminster, England 17
Halifax, England 15
Edinburgh, Scotland 14
Liverpool, England 13
Wembley, England 12
Leeds, England 12
Bradford, England 12
Paddington, England 12
Crawley, England 10
Luton, England 10
Portsmouth, England 10
Walsall, England 10
Camden Town, England 10
Milton Keynes, England 9

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • OWilliamMasters William Masters (Hickmott) (@OWilliamMasters) reported

    @DPDgroup_news could learn a thing or 2 from @EE - the customer service difference was unbelievable! Spoke to a lovely woman called Eimear who not only took control of the problem but made me laugh so much I forgot how royally pissed off I was with DPD! #CustomerService

  • River82263603 River (@River82263603) reported

    @EE Hello, are there any known problems with your website today? It was fine yesterday but I can't view your iPhone plans today, page isn't loading and slow.

  • niwomph Niwomph (@niwomph) reported

    @EE Systems STILL down. Trying to switch from O2 because their customer service is bad, looks like yours is even worse!!!!

  • ballybiring Bally Biring (@ballybiring) reported

    @EE Is there an issue with your online customer service teams being able to pull up details so they can help diagnose an issue? Been told by your rep to try again in 4 hours when the systems will be back online. How is that customer service?

  • just_zoe_22 Zoe (@just_zoe_22) reported

    Trying to cancel my @EE contract and coincidently their systems are down... 👀🤔

  • TromboneJerome TromboneJerome (@TromboneJerome) reported

    @EE are the worst mobile phone company in the world and should be dissolved. I'm ashamed to have been a customer for over 10 years and if a had a time machine is the one and only thing I'd change about my life. They are literally crooks.

  • Salfordpete Pete (@Salfordpete) reported

    @LoverCulture @EE I'm having the same problem, I'm in Greater Manchester

  • Lauriedl_ Laurie (@Lauriedl_) reported

    Been overcharged by EE for 3 months. I was told after the first month it would be rectified and refunded. 3 months later the same problem. Absolute disgrace. @EE

  • iluvcricket2 Bal 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇳🇨🇦🇰🇪🇬🇧 (@iluvcricket2) reported

    @EE Been on phone for 45 mins so far and now being transferred to another dept. This seems to happen with every customer that transfers watches. It’s a really long and poor process especially as it’s a known issue

  • lou_bradshaw Louisa (@lou_bradshaw) reported

    Hi @EE i wasn’t informed that your NHS unlimited internet boost was only for existing customers before I put my email address is, but I’m not an existing customer. Can I be deregistered please or can I join and then add on extra at a later date? Thanks

  • DimEarthworm Earthworm Dim (@DimEarthworm) reported

    Another day on @EE can’t call family or check in on the kids £58 a month for nothing surely I can cancel my contract

  • Connor_m11 Connor Madden (@Connor_m11) reported

    @EE and @Apple are the biggest jokers. My iphone11 packs in 3 days after warranty runs out (again) then EE want £420 to fix it 🤡 I wonder why Apple only give 12 month warranty and all the others give 24 month? Because they know their phones are shite

  • LauraLovalot L A U (@LauraLovalot) reported

    I will never recommend @GoEnjoy to anyone. Rescheduled a delivery without notification, and then Ryan decided he was just gonna go home instead of do his job. You’re super fast delivery is three days late. A very disappointing partnership from @EE !

  • fel_per felipe pérez (@fel_per) reported

    @EE I have been trying so hard to get you guys to stop charging me for a plan that had expiration date months ago but that you've made it impossible for me to cancel it being outside of the UK, and now you send debt collectors agencies after me?

  • LoverCulture Culture Lover (@LoverCulture) reported

    @EE Hello there ! Sorry to bother you only my mobile phone is failing to send text messages. Is there a network problem in #Kidlington #Oxford where I live ? My payments with you are all up to date so that cannot be the reason. Any thoughts much appreciated.

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