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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 220
Newton Aycliffe, England 13
Warrington, England 5
Belfast, Northern Ireland 6
Croydon, England 30
Enfield Town, England 3
North Walsham, England 2
Falkirk, Scotland 6
Oldham, England 5
Wandsworth, England 10
Portsmouth, England 5
Blackburn, England 21
Mexborough, England 1
Royal Leamington Spa, England 1
Barking, England 1
South Benfleet, England 1
Kettering, England 4
Manchester, England 52
Southend-on-Sea, England 3
Preston, England 3
Walsall, England 5
Birmingham, England 45
Bedford, England 13
Hammersmith, England 22
Glasgow, Scotland 92
Godalming, England 1
Gloucester, England 1
Reading, England 12
Rochdale, England 3
Gravesend, England 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • kingseany94
    👑 Sean 👑 (@kingseany94) reported

    @NoisyStandard @EE Expects credit for not looking up the signal coverage. Shut up you ****, it’s your fault.

  • EtchesLara
    Lara (@EtchesLara) reported

    @EE It states there is an issue, in the app, but it’s been 4 days and hasn’t been resolved??

  • colnbrook1
    sunil bedi (@colnbrook1) reported

    @EE Poor customer service - not willing to compensate- being shoved around and a really “Not my problem” attitude

  • Ragingtaxpayer
    Scooby Miller (@Ragingtaxpayer) reported

    @EE Your new superhub 7 is a pile of shite, not a single one of my smart devices will connect to the wifi, even though this piece of garbage is only running 2.4ghz. Back to the old BT hub 6 because it works fine. Stop giving people garbage.

  • Lindsay_Brunt
    Lindsay Brunt (@Lindsay_Brunt) reported

    @EE Done that today - they reset the mast (even though your system said no internet issues) now it’s even worse than before!! 4 hours I’ve been logged on with minimal activity…. How do I complain so I don’t pay my next bill as am not paying for service we’re not receiving!

  • stevegoodair
    Stephen Goodair (@stevegoodair) reported

    @EE your broadband is down Has been all night

  • GtheTrainDriver
    G the Train Driver (@GtheTrainDriver) reported

    @EE this service is getting worse! Why is it your app, which is vital to adjust schedules for my kids, is always 'under maintenance' at the most inconvenient times! Why is this work never done at like 0100-0500 when it's less likely to be used!! Never had this issue with BT 😡

  • OMGBeardd
    OMG Beardd (@OMGBeardd) reported

    @OniSuika @EE Sounds like a real waste of time considering the social media team don’t have access to any accounts. They are literally just paid to redirect you to somewhere they think can help.

  • CharlesSalt3
    Charles Salt (@CharlesSalt3) reported

    @EE What is going on, myself and my neighbours have had trouble with EE for weeks now, I am fed up with phoning Plymouth, we are paying a lot of money for a useless service

  • DeanGill4L
    Dean Gill (@DeanGill4L) reported

    @EE - been waiting 7 days now for a call off a supervisor, been promised twice I’d have a call in the next 4 hours. Is this how you treat customers ?

  • Ph1ltheee
    Phil Olson (@Ph1ltheee) reported

    Just been told that the @EE appointment booked for setting up my broadband today, doesn't exist as the request wasn't registered with Open Reach, & will prob be August for a new appointment. They suggested asking a neighbour if I could use their WiFi! New customer experience....

  • AcharyaShahV
    AcharyaViren (@AcharyaShahV) reported

    BT & EE @EE @bt_uk hello WiFi and mobile both have a same problem low connection sometime no connection need help.

  • AshleyNoyce1
    Ashley Noyce (@AshleyNoyce1) reported

    @EE gotta love EE's service. Took out a phone contract which was billed incorrectly, then spent an hour of my time trying to resolve for the other advisor to get the discount wrong. To add insult to injury, refused to refund the difference and said no point in making a complaint

  • greggas90
    Jordon (@greggas90) reported

    Hi @EE Why have i had the same issue with billing for 8 months and each time someone opens a new compaint and closes it without it being resolved?! Complaints procedure is open a complaint and close it when its actually resolved

  • abracadab1304
    humorousfunnybone (@abracadab1304) reported

    For all the British “knowledge” prowess, they can’t get their websites right - BA, EE, BT - all garbage! Complicated nonsense that just doesn’t get the basics right. Trying to get hold of customer service is a whole different ballgame. Yeesh! @British_Airways @EE

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