EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 221
Birmingham, England 136
Manchester, England 100
Glasgow, Scotland 68
Minehead, England 42
Hackney, England 36
Croydon, England 34
Bristol, England 32
City of London, England 31
Southwark, England 31
Cardiff, Wales 28
Newport, Wales 27
Blackburn, England 23
City of Westminster, England 23
Reading, England 22
Batley, England 20
Liverpool, England 19
Bradford, England 17
Bedford, England 16
Plymouth, England 16
Wandsworth, England 14
Romford, England 13
Wembley, England 12
Luton, England 12
Peterborough, England 12
Newham, England 12
Leeds, England 11
Sheffield, England 11
Portsmouth, England 11
Edinburgh, Scotland 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • potangelo Potangelo (@potangelo) reported

    @EE I’m on the strongest network already, but I just don’t have reliable data. Nowhere near 4G speed

  • mimeartist mimeArtist (@mimeartist) reported

    @EE I’ve been on a support call already yesterday, and was told 20,000 people are experiencing this? Again, please direct me to a status page so I don’t have to keep having to have the same conversation telling me to wait 24 hours (again)

  • holbeckmax Max 🇪🇺🏳️‍🌈⚒️🌻 (@holbeckmax) reported

    @EE @Plusnet when can we expect a full service to the be resumed for LS27 0TS as I need it to clock on and out at work? Been non existant or intermittent since May 17th

  • SigniusNetworks Signius (@SigniusNetworks) reported

    @PaulbernalUK @EE It used to be the same with O2 (not sure if it still is) when you went into the shop with an issue, is all they could do was call the very same Customer Service number as Joe Bloggs.

  • Bel2Bell Katie Louise Bell (@Bel2Bell) reported

    @EE hello When Andrew transferred me over to the cancellation team my signal went is there any way you could call me back please x

  • BrettG1208 Brett G (@BrettG1208) reported

    @EE Ordered an Xbox series S last night about 6pm and have received the first email with a tracking number but it doesn't work. Will I receive it today along with another email keeping me updated?

  • gpn01 Gary Nuttall (@gpn01) reported

    @nigelwalsh @EE "We value ypu as a customer" = We have calculated how much you are worth to us. And it's not enough for us to invest in providing you with a better service. Please hold. Because our time is worth more than yours.

  • phdannmarie Ann-Marie Park (@phdannmarie) reported

    @EE there is no data signal in aberdeen all day this is driving me mad

  • de__costa * (@de__costa) reported

    @EE I need some help!

  • Ben_Harney Ben Chappel-Harney (@Ben_Harney) reported

    @EE I’m in the US and my minutes, calls and data isn’t working. I’m paying for the full works smart benefits package and my roaming benefit is activated, but it’s not working. Can you please help? Thanks.

  • Paulmh5 Paul Hughes (@Paulmh5) reported

    @EE Hi. So during this cost of living crisis you are cutting off a service that's depended on (and is free) and your "solution" is to buy a new phone?

  • akohli Imagine the furore 🇺🇦 (@akohli) reported

    @nigelwalsh @pdeepa @EE But at least they value you as a customer.

  • valjean24601 Jack (@valjean24601) reported

    @EE Yup. My phone was iffy from the start, and despite contacting @EE straight away I got nowhere with customer service. Been with @EE for years and never had any problem. My new provider is half the price with a phone that works. More data and same calls and texts. No choice.

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    @EE The theory was no payment, but that was the problem: you promised to contact *me* when the payment was due. You didn’t. So the payment didn’t happen.

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    @EE I didn’t call to resolve the issue. I went into the shop and talked in person to someone who, after some investigation, discovered what had happened. And still didn’t really resolve it, but suggested the colleague I’d spoken to the last time had been wrong/lying.

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