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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Barry, Wales 2
Southwark, England 14
Stockport, England 3
London, England 142
Southampton, England 5
Cardiff, Wales 8
Glasgow, Scotland 70
Hove, England 1
City of London, England 19
Manchester, England 51
Perth, Scotland 2
Southall, England 3
Birmingham, England 31
Newport, Wales 1
Morecambe, England 1
Leighton Buzzard, England 1
Belfast, Northern Ireland 6
Witham, England 4
Lytham St Annes, England 1
Bristol, England 4
Ellesmere Port, England 1
Greenford, England 1
Whitby, England 2
Newcastle upon Tyne, England 5
Croydon, England 22
Luton, England 12
Edinburgh, Scotland 18
Tadworth, England 1
Downham Market, England 2
Bolton, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Michael66108716
    micka9990 (@Michael66108716) reported

    @EE I’ve you any idea how much it would be cancel today?

  • MartinElliker
    Martin Elliker (@MartinElliker) reported

    @EE Five weeks now and I’m still not receiving the service I’m paying for - there have been broken promises and the latest is this “Hi from Charlotte at EE. I've scheduled to call you back at 8:00 on 29/8/2026. Please give me up to an hour to call you. Thanks.” So the promise of an 8am call back is now anywhere between 8 and 9 am - you are all 💩

  • ian_wardell
    Ian Wardell (@ian_wardell) reported

    @EE That virtual card you sent me doesn't work. Just tried to use it for a Sainsburys groceries delivery and it doesn't accept it saying "Payment will be taken on Invalid date, your order's delivery date."

  • CliveWilmot1
    Clive Wilmot (@CliveWilmot1) reported

    @EE That’s total nonsense. One of my team have spoken to EE abd they’ve advised they’ve a significant technical issue in Europe. “A few minutes abd it’ll be resolved”…it’s not been resolved and as for the chat…should anyone, let alone a business account holder wait an hour!?

  • wizza_wozza
    Warren Peters (@wizza_wozza) reported

    @LeilaniDowding @EE It’s a joke, especially for vulnerable people living in a rural area with little mobile signal. @bt_uk recent performance has been pathetic with an elderly friend who has no wi-fi, getting on for 2 weeks with still no fix in sight.

  • hanin_alyamani
    Hanin Alyamani (@hanin_alyamani) reported

    @EE Hi, I’d like to cancel my EE line contract & I’ve finished already my 2 year contract. However, I’m outside the UK & I’d like to know how to proceed with the cancellation. Thanks in advance.

  • shardcreek
    Caecilius (@shardcreek) reported

    Day two of @EE totally ignoring my complaint, now a month to install broadband they promised weeks ago, two appointments made, two no shows without explanation. 45 minutes on hold whilst they keep taking my money. Disgusting

  • PhilCoyne
    Phil Coyne (@PhilCoyne) reported

    @EE I've already done that and been referred to the Ombudsman and given £40, leaving me with a phone that doesn't work with two years left to pay. Doesn't seem like you have taken it very seriously, especially considering the flags on my account that all advisors should be aware of.

  • apr9999
    Andrew Robinson (@apr9999) reported

    @EE I did call again and the woman said she'd send him a message to call me. That was over 3 hours ago. This was all about retaining me as a customer. Henry had an idea that he was going to check out and come back to me.

  • WeAreOpenreach
    Openreach (@WeAreOpenreach) reported

    @AP196779 @EE I'm sorry to hear that you've been going round in circles for the past five weeks. Has your service provider clarified the specific issue they have been trying to report to us? Any details they have provided would be helpful in understanding the situation further. To allow (1/2)

  • ian_wardell
    Ian Wardell (@ian_wardell) reported

    @EE @EE Suppose I owed EE loads of money and I said this other person will pay off the debt for me, but they fail to do so? Would you think my debt is their responsibility, or mine? The gift cards are EE's responsibility, not some 3rd party.

  • Monetization26
    Mr Gray (@Monetization26) reported

    @EE @WeAreOpenreach since we have had no service since the 14th August why don’t you pull your finger out and sort the issue out!! The client Journey has been a disgrace, lie after lie, I even got told I can’t speak to the cancellation team and I can’t cancel. @Ofcom

  • Wozza777
    Wozza (@Wozza777) reported

    @LeilaniDowding @EE You use the mobile network

  • macksyb
    banks (@macksyb) reported

    @EE fix your ******* data, I’m ******* pissed.

  • DiJeggo
    Diane Jeggo (@DiJeggo) reported

    @EE shame your online customer service isn't as good as the team in Telford Town Centre branch. Tried to order a bundle of bits for my new phone online, you took my money and promptly informed me it's all out of stock and it wont be refunded to me for up to 14 days. Not great!

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