EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 214 |
| Birmingham, England | 104 |
| Glasgow, Scotland | 89 |
| Manchester, England | 65 |
| Hackney, England | 52 |
| Bristol, England | 37 |
| Hammersmith, England | 35 |
| Kingston upon Hull, England | 35 |
| Croydon, England | 32 |
| Newport, Wales | 26 |
| Reading, England | 25 |
| Cardiff, Wales | 24 |
| Batley, England | 24 |
| Southwark, England | 22 |
| City of London, England | 20 |
| Wembley, England | 15 |
| Halifax, England | 14 |
| Barnet, England | 14 |
| Bedford, England | 14 |
| Blackburn, England | 13 |
| Bradford, England | 12 |
| Wolverhampton, England | 12 |
| Peterborough, England | 11 |
| Liverpool, England | 11 |
| Crawley, England | 11 |
| Luton, England | 11 |
| Edinburgh, Scotland | 10 |
| Islington, England | 10 |
| Portsmouth, England | 10 |
| Harringay, England | 9 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
T. 👸🏿
(@TxTeii) reported
Why am I paying for 4G but constantly have 1 bar of signal @EE 😡
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Kerry
(@kerrylyngaylor) reported
@Damienc1985 @EE It's absolutely extortionate. They can't expect people to just pay. I will be interested to see what the cancellation fee is, but don't want to give them all the extra money. Not like we're getting any extra service from it.
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tim davies🏴
(@shoottheshi7) reported
@EE I am trying to contact your cancellation service but it keeps saying there are issues.
-
🦈Gaz🦈 ✈️✈️
(@wright_gazza) reported
@EE is your 150 number down?
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Alasdair
(@Alasdair91) reported
@EE Oh I understand, I just think it’s awful that long term customers get screwed over every year while new customers can join at super discounted prices…
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Marcus Broad
(@sucramco) reported
@EE Yes. I have just come off the phone. From your guys now. I was recommended to go to Google as they would possibly swap the phone as it was faulty. Problem is the phone rebooted whilst the lady was talking to a manager at google. Now I can't get back in tough with Google
-
Anthony Eeles
(@EelesWasTaken) reported
@EE Reliable service would be a start!
-
owen #freekesha
(@ririsfolklore) reported
@EE my data and service just blacked out, as did two other customers of ee. is this a server issue or the storm?
-
jack
(@stacks454) reported
@EE how come my phone just cut off and stopped working? Mobile data not working and calls too, as whenever I try call it jus cuts the phone (even when I try call 150). My bills are paid and up to date. I am in the Leicester Glen larva area
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Rick Kennedy
(@ricksoccerlad) reported
@EE What's wrong with your customer service line, it doesn't connect?
-
LauraJane81
(@LauraJWiles) reported
@EE I can’t seem to contact EE- 150 not working. Is customer services down?
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bob
(@pinxzzy) reported
@EE @LauraJWiles Sorry to jump on your post but I’m having same issues.. no 360 or 150 but I have voicemails on wifi which I never have.
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shakil
(@shakstar7) reported
@EE Hey Jess, I would happy to take my time out and train your customer service team on how to deliver great customer service. You are known as no.1 network but it is sadly not for your customer service.
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Paul
(@paulhayward200) reported
@EE How long is it acceptable to have a network problem ? It has now been going on for 3.5 weeks with no end in sight ?
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mickclark6441
(@mickclark6441) reported
@EE I'm paying for 5g.. I ain't getting.. roughly 3-4g where I live. Then.. the reception is bad..shame I gotta wait til next Feb to cancel