EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 217 |
| Birmingham, England | 108 |
| Glasgow, Scotland | 92 |
| Manchester, England | 70 |
| Hackney, England | 51 |
| Bristol, England | 37 |
| Hammersmith, England | 35 |
| Kingston upon Hull, England | 35 |
| Croydon, England | 32 |
| Reading, England | 27 |
| Cardiff, Wales | 25 |
| Newport, Wales | 25 |
| Southwark, England | 24 |
| Batley, England | 24 |
| City of London, England | 21 |
| Halifax, England | 17 |
| Barnet, England | 14 |
| Bedford, England | 14 |
| Bradford, England | 13 |
| Wembley, England | 13 |
| Luton, England | 12 |
| Blackburn, England | 12 |
| Wolverhampton, England | 12 |
| Edinburgh, Scotland | 11 |
| Peterborough, England | 11 |
| Liverpool, England | 11 |
| Crawley, England | 11 |
| Portsmouth, England | 10 |
| Harringay, England | 9 |
| Ilford, England | 9 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Reggie Gom 🇺🇦
(@GomReggie) reported
@EE Just sort your network out, and your appalling customer service!!!!! #skynews #bbcnews
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BenK
(@kirkman174) reported
Shockingly poor service from @EE not just the network either. #nobrainer it is not.
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Kaaayliii_xo🌈💓💫
(@Kaaayliii_xo) reported
@EE I’ve been waiting over 24 hours for someone to check my message. It’s very urgent and it’s disgusting being ignored when im panicking someone is trying to scam me/fraud. Please do your job and actually help me!!!!!!!!
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Reggie Gom 🇺🇦
(@GomReggie) reported
@EE Why is the signal in my area so awful? Why is your customer service so appalling? Could you sort it out!!!!!
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Adam
(@sBQHeDJCzu7STQr) reported
@MohamedAbdulwa @EE Same here mate I’ve been with EE for 15 years and they won’t match an offer from another network. Orange was amazing in retaining loyal customers but EE is all about profits. I have like 5 phones with them I’ll be moving them all next month
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Reggie Gom 🇺🇦
(@GomReggie) reported
@EE Your customer service is appalling, they have repeatedly been unable to get my account on their screens, and the signal where I live is zero during the day!!!! This is not the way to run a Mobile network, GET YOUR ACT TOGETHER!!!!!
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Reggie Gom 🇺🇦
(@GomReggie) reported
@SalemWazaki @EE This does not surprise me, they have awful customer service on the phone too!!!
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Reggie Gom 🇺🇦
(@GomReggie) reported
@EE @GoogleUK Why is your customer service so dreadful? Your network coverage is no better!!!!!!!
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Ken Morgan
(@mrken1970) reported
@EE Hi, apologies. I have been off line. I have spoken to the call centre hence the tweet but as I'm in contract still, it's quite clear you're unwilling to help.
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Reggie Gom 🇺🇦
(@GomReggie) reported
@EE Your customer service is appalling, they couldn't even bring my account up on their screen when I phoned 150 today!!!!!! You call yourselves a major mobile network!!!!! DON'T MAKE ME LAUGH!!!!! Also the signal in my area is non existent!!!!! #skynews #GMB #BBCBreakfast
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Bernie
(@netmnp) reported
@EE Any problem with your network in central London? I don't have any data today.
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sarah scaife
(@sweetypiecheeks) reported
@EE not phone signal day 3. A refund would be a good idea don't you think ?
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Ivor Harper
(@ivor_park_fin) reported
It's ******* Hampshire FFS, I'm not in the outer Hebrides. What is your lame-*** excuse for 'no signal' @EE This sucks. Do better.
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Reggie Gom 🇺🇦
(@GomReggie) reported
@EE Your network coverage is utterly awful!!!! Your customer service is equally bad!!!!! SORT IT OUT!!!! CALL YOURSELVES A MAJOR MOBILE NETWORK?!!!!! DON'T MAKE ME LAUGH, I'LL ASPHYXIATE!!!!!!
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Reggie Gom 🇺🇦
(@GomReggie) reported
@EE @Blu3M1st Your customer service is appalling!!!!