EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 204
Birmingham, England 109
Manchester, England 85
Glasgow, Scotland 61
Croydon, England 35
Bristol, England 34
Hackney, England 34
Southwark, England 29
City of London, England 27
Blackburn, England 26
Cardiff, Wales 25
Newport, Wales 25
Hammersmith, England 24
Reading, England 22
City of Westminster, England 22
Batley, England 20
Minehead, England 18
Wembley, England 13
Leeds, England 13
Newham, England 13
Liverpool, England 13
Portsmouth, England 12
Bradford, England 12
Edinburgh, Scotland 12
Halifax, England 12
Hounslow, England 11
Shrewsbury, England 10
Paddington, England 10
Wandsworth, England 10
Crawley, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • davecourteen Dave Courteen (@davecourteen) reported

    @EE OK - so the main issue was the amount of media my daughter had stored on her phone & the manager was pretty helpful today. But I would have expected @ee team to know that iPhone OS require more storage than android that the upgrade failed due to data & not the stores Wi-Fi

  • officialnucky Carl (@officialnucky) reported

    @radcliffe78 @EE Yeah I'm getting issues too. I couldn't get an app to load on their 5G earlier so couldn't get my free Whopper from Burger King 😭😭

  • BigBillMoon Bill Moon (@BigBillMoon) reported

    @TwelveDaisies @EE So they’re threatening to report my account to Twitter because I complained about an advert THEY paid to put in my timeline, all because I called this person I’d never seen or heard of before a man? This is not the dystopian future I signed up to, my one was a bit more chill.

  • wayneeldon Wayne Eldon (@wayneeldon) reported

    EE such bad customer service with them for over 20 years,and have been conned by them. I guess Kevin Bacon is costing to much money @EE @PoorServiceUK

  • AbigailLucy_ abi ⚜️ (@AbigailLucy_) reported

    @thompsonm_21 @EE Got to go down the power of attorney route but that takes a minimum of 20 weeks 🙃

  • Hathor32563459 Hathor (@Hathor32563459) reported

    @EE I will belive that a HUMAN reads messages, when I see PROOF of that. Besides, DM is not secure, yet you demand that personal details are sent via DM. Cue EE's usual, copy pasted 'sorry you feel that way' dismissal of a CUSTOMER.

  • BigBillMoon Bill Moon (@BigBillMoon) reported

    @EE Also, I didn’t post anything on your Twitter page. I was talking about you, not to you. If you don’t like it then maybe stop paying Twitter to place your crap adverts in my timeline.

  • SueBracewell Sue Bracewell (@SueBracewell) reported

    @EE is 150 not working today.

  • Tommy_Bostock Tommy Bostock (@Tommy_Bostock) reported

    Received some shocking customer service from @EE over the last week, and I’m sorry to say it’s not getting better!!!

  • jeskieCR jeskie (@jeskieCR) reported

    @EE been trying to talk to customer support for 3 days. This is the second time you have charged me for not returning a device when you have confirmed receipt of the device. Slapping £1000 on someone’s bill is unacceptable. I’m not going to continue using your service.

  • ruth_mcduff Ruth (@ruth_mcduff) reported

    @EE No nothing on the door, we assumed someone had gone for lunch but we came back an hour later and still no one was there. We’ve made a complaint on your website but really don’t feel we should have to call ahead of time and make another hour long round trip to collect the phone

  • 2WB10 2WB (@2WB10) reported

    @EE @BAFTA Instead of sponsoring crap have you ever considered saving that cash and passing reductions to your customers? Maybe then you wouldn’t be the most overpriced network? Just a thought.

  • CyclinDave Dave 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🇿🇦 (@CyclinDave) reported

    @EE I thought your complaints team were supposed to actually listen to issues, and then offer a solution not be a completely obnoxious, indifferent and belittling experience. Ian was shockingly awful, the worst customer experience I have ever had.

  • AlisonRamblings Alison (@AlisonRamblings) reported

    @EE Hi Rach, changing the automated system so that it doesn't hang up on customers without giving the option to speak to a human would be a good start. Thanks

  • matteosagwa Matt (@matteosagwa) reported

    @EE @SharonPunt Translation - Please buy use our average network because we paid a drag queen to advertise it.

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