EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 330
Manchester, England 158
Birmingham, England 112
Glasgow, Scotland 104
Hackney, England 62
Tower Hamlets, England 58
Islington, England 47
Lewisham, England 41
Southwark, England 40
Bristol, England 38
Croydon, England 36
Liverpool, England 35
Bangor, Wales 34
Cardiff, Wales 32
Leeds, England 31
City of Westminster, England 29
Solihull, England 24
Sheffield, England 22
Camden Town, England 21
Plymouth, England 20
Edinburgh, Scotland 20
Southampton, England 20
Nottingham, England 19
Barnstaple, England 18
Stoke-on-Trent, England 18
Reading, England 17
Wembley, England 16
Enfield Town, England 16
Middlesbrough, England 16
Watford, England 16

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • charleymcgav Charley McGavigan (@charleymcgav) reported

    When your new phone is lost in the @DPD_CustUK system and @EE do absolutely nothing to help you because its "lost in the sky". Could be lost up there forever huns!

  • NiallGordon8 Niall Gordon (@NiallGordon8) reported

    @EE very disappointed with EE and upset after setting a new contract at the shop, whist trying to cancel an existing product - unsympathetic, greedy and not at all loyal or trying to help me in these times - they wanted £189.00 and then they would help me!!!

  • roodal16 Roncie Briggs (@roodal16) reported

    @EE customer service needs a rethink … you cannot claim to be available to customers 24/7 when you provide only one option for contact and then send people in circles with no direct contact method other than calling #nothelpful

  • lifeofemmax Emmax 💫 (@lifeofemmax) reported

    @EE are you able to assist with a problem where my router keeps cutting out?

  • PaulMorrison_85 Paul Morrison (@PaulMorrison_85) reported

    @EE Signed up to 24m contract with 50% discount. There was an issue at the time & 50% discount was only applied for 6 months. Was contacted & told this would be honoured for full 24 months (confirmed by chat agent) but for last 2 months I’ve been charged the full amount 😡

  • NabsFreeman Nabil Freeman (@NabsFreeman) reported

    @EE @CarlL4183 Hi EE, I also live in Harrow and have had really poor signal for the last 3 days. My phone can't connect to 5G any more either. Is there any engineering we should know about?

  • bearandbeeuk Tony Arthur 🐻🐝 (@bearandbeeuk) reported

    @EE I have been a PAYG customer since 24th Aug buying my 1st pack, but ported my number over on 1st Sept. I am considering switching to pay monthly, but I I not eligible. Any reasons? Thanks

  • VikiCarter_ viki (@VikiCarter_) reported

    @EE hi I need help with my bill as my broadband hasn't been working but still being charged - you've stopped replying to my messages

  • GCreedTV Sam (@GCreedTV) reported

    @EE I sent a message over the weekend and got no response, I’ve sent a DM this morning with nothing either. Could someone please have a look at the DM and possibly help?

  • grimsbyreaper70 AG (@grimsbyreaper70) reported

    @EE Hi, I can't I am afraid. It's an hour round trip and I am fully booked up with work. I will wait of the SIM, hopefully in the post later today. I would still question the policy of EE activating the SIM before the customer recieves it. Why not let the customer activate it?

  • grimsbyreaper70 AG (@grimsbyreaper70) reported

    @EE my phone is emergency calls only today. Turns out you sent me a new SIM, but deactivated my current one. Why? I'm not guaranteed it will arrive today so without a phone. Why not just let me activate the SIM when it eventually arrives?

  • Jack_Franklin Jack Franklin (@Jack_Franklin) reported

    @EE hi, internet is still not working. Appreciate if it's a BT OpenReach issue you can't do much, but the fact we have to ring you to find out is a poor experience. Now on our 5th day of no internet and we have to ring you, the provider, to learn the fix is pushed back yet again.

  • Jack_Franklin Jack Franklin (@Jack_Franklin) reported

    @EE we've already spoken to your team this morning who tell us it's a widespread outage and it should be fixed today. But we've already had two deadlines for "should be fixed" that have gone. It's mostly frustrating to not have any status updates from EE.

  • thomasnicholson Tom Nicholson (@thomasnicholson) reported

    @ee hi - I have a replacement SIM and a new phone. The apps are working on WiFi but it's not connecting to network for calls, texts and data. Can you help? Thanks

  • LeeEcho72 Leaf (@LeeEcho72) reported

    @EE can I have help with why I’m not getting any signal/4G in my area?

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