EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 214
Birmingham, England 113
Manchester, England 89
Glasgow, Scotland 69
Croydon, England 40
Hackney, England 39
Bristol, England 38
Hammersmith, England 30
Southwark, England 29
City of London, England 28
Newport, Wales 28
Cardiff, Wales 24
Blackburn, England 23
City of Westminster, England 22
Reading, England 22
Batley, England 20
Wembley, England 15
Halifax, England 15
Liverpool, England 14
Leeds, England 14
Minehead, England 13
Portsmouth, England 13
Newham, England 13
Bradford, England 13
Edinburgh, Scotland 12
Peterborough, England 11
Romford, England 11
Wandsworth, England 11
Shrewsbury, England 11
Crawley, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • cyrusthehermit Cyrus (@cyrusthehermit) reported

    @EE I'd like to know why my mum is being charged £8 for picture messages when in the last month she hasnt been able to send any as the data connection on her phone doesnt work at all.

  • Chelsea_ej Chelsea🐶 (@Chelsea_ej) reported

    @tape1988 @bt_uk @EE I wish I could I really really want too! Now they are saying if I want leave ive got take up a new contract and if I’m not happy within 14 days cancel it

  • kennywaste Kenny Waste (@kennywaste) reported

    @EE in Oct 2020 our local mast was taken down so we have been left with no service at our Head Office & neither have @RoyBraidwoods. Our communications provider are being ignored by their a/c managers at EE and we are receiving no updates...

  • mikebhewitt Mike Hewitt (@mikebhewitt) reported

    @EE What if I didn't have home wifi? Seriously not the answer I was hoping for. I have been a customer for a long time but to suggest I use another providers service, as your substandard offering is letting me down, is an absolute joke. #keepcustomersinformed NOT!!

  • spanspence Anna Spencer (@spanspence) reported

    @EE tried using chat today as been having major signal issues, constantly said not available to help and to ring, on hold for ages while being told to use the chat and online help, then signal drops again...help!

  • michael_barker Michael Barker (@michael_barker) reported

    @EE But you just turned it off without informing the customer who DO use it (like me). Third party apps I have to pay for, and don't integrate nicely with the phone. Utterly ridiculous decision and utterly appalling way of treating customers.

  • andybaggie Andrew Beaven (@andybaggie) reported

    Is there a problem with @EE broadband?!??! My internet has been going off and on all morning!!! Not good when I've got 3 kids home schooling!!!

  • Chelsea_ej Chelsea🐶 (@Chelsea_ej) reported

    @tape1988 @bt_uk @EE Had 2 blokes speak and both had terrible attitudes! Nearly 2 hours into the phone call and no resolution.

  • Woo100 Erstwhile typist to the great Woo. (@Woo100) reported

    @EE Thanks - the choose to refuse looks the best option but when I dial the number it says the service can’t be connected.

  • cyrusthehermit Cyrus (@cyrusthehermit) reported

    @EE Its not the signal thats the issue (mine is fine, same network, same wifi, same house). But if she cant use the data connection, then I'm sure she cant use MMS either. Secondly theres no mms conversion setting. I've checked her account and shes used none of her data.

  • PaulGrayburn G R A Y B U R N (@PaulGrayburn) reported from Romford, England

    @pete_ar_fryn @EE @rootmetrics No, getting 25% off my bill for 3 months then if the problem is still occurring I have to phone up again for an extension. The bloke I spoke to was talking to me like I was taking the money from his pocket. Used to be a good network but losing my patience with them now.

  • AidanDrewett Aidan Drewett (@AidanDrewett) reported

    @EE Thanks Michael. I need to upgrade my current sim to an esim today. I have an issue with my other phone so need to activate this ASAP please.

  • pete_ar_fryn PeteM (@pete_ar_fryn) reported

    @PaulGrayburn @EE @rootmetrics So frustrating. Hopefully you are getting a refund on your contract for failure to deliver the contracted service.

  • r2ph Roweena (@r2ph) reported

    @EE Why would your team members ignore me (several times in one call) when I described that I am too unwell to engage in their sales patter? I've asked to raise a complaint already thanks. James was making it...on himself...

  • JessHullinger Jessica Hullinger (@JessHullinger) reported

    @EE my 4G is gone. It reverts to 3G when not on wifi. I've done the troubleshooting (resetting, checking SIM, etc). They've just updated my network settings but still no luck. I'm not sure what to do. Can anyone help?

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