EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 222 |
| Birmingham, England | 148 |
| Manchester, England | 102 |
| Glasgow, Scotland | 71 |
| Minehead, England | 69 |
| Hackney, England | 38 |
| Bristol, England | 36 |
| Croydon, England | 36 |
| Southwark, England | 29 |
| City of London, England | 29 |
| Reading, England | 28 |
| Cardiff, Wales | 27 |
| Newport, Wales | 22 |
| Blackburn, England | 19 |
| Liverpool, England | 18 |
| Bradford, England | 16 |
| Batley, England | 16 |
| Bedford, England | 16 |
| Plymouth, England | 16 |
| Hammersmith, England | 14 |
| City of Westminster, England | 13 |
| Peterborough, England | 13 |
| Wandsworth, England | 12 |
| Luton, England | 12 |
| West Bromwich, England | 12 |
| Wembley, England | 12 |
| Romford, England | 12 |
| Newcastle upon Tyne, England | 11 |
| Leeds, England | 11 |
| Norwich, England | 11 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Kaaayliii_xo🌈💓💫
(@Kaaayliii_xo) reported
@EE I’ve been waiting over 24 hours for someone to check my message. It’s very urgent and it’s disgusting being ignored when im panicking someone is trying to scam me/fraud. Please do your job and actually help me!!!!!!!!
-
BenK
(@kirkman174) reported
Shockingly poor service from @EE not just the network either. #nobrainer it is not.
-
Peter Evans
(@peterevans2021) reported
@EE please can you update me on service in postcode TS14. Your status page has been promising a 16 hour fix since May. I can’t continue to pay for a dog 💩 service anymore
-
Niki Milligan
(@niki_milligan) reported
@EE Hi I got a notification a few days ago that there was going to be improvement work going on at a local tower and to expect disruption yeaterday. Speed still down from 20mb normal to 2mb (same post restart). Can you check and see when the work will be completed? BT22 2AD. Ta!
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Reggie Gom 🇺🇦
(@GomReggie) reported
@EE Just sort your network out, and your appalling customer service!!!!! #skynews #bbcnews
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Martin Baker
(@martinjbaker) reported
@HotelLubyanka Hurrah! I noticed this week that @EE shops have FINALLY removed the stupid screens on their customer service desks.
-
Vineet Harsh
(@vineetharsh212) reported
@EE Pathetic customer service continues. My broadband is still not fixed and it’s been 3 weeks since I have raised this issue to your customer service. I need a technician sent to my flat asap, pls advise.
-
Steve Cross
(@steveeddiecross) reported
@ee App wait time estimated 3 hours - on hold on phone now for 20 minutes - either way I will get someone to help me
-
SLR
(@slr1975) reported
@EE I need to speak to an advisor, calling 150 I can’t find an option for my problem? Please advise
-
Nelgumford
(@Nelgumford) reported
@EE If we have these winter power cuts, will I still get a EE signal to play with as I sit it out in the dark ?
-
Philips
(@philipstk) reported
from
Leeds, England
@EE @GoogleUK The worst network. I challenge EE you are giving wrong info in many places about the speed and the network coverage . No network in LS16 7AW. send your technician to check physically on this postcode.
-
Stephen Crawshaw
(@Stevefc) reported
@EE been on phone over 20 mins to cancel 24 month contract ee signed me up for without informing me. sure if I was upgrading phone would have been answered in a minute. Joke service
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Ivor Harper
(@ivor_park_fin) reported
It's ******* Hampshire FFS, I'm not in the outer Hebrides. What is your lame-*** excuse for 'no signal' @EE This sucks. Do better.
-
Alan Stone
(@AlanS_84) reported
@EE why is my SIM only upgrade price the same as a new customer? What happened to loyalty discount?
-
Joy Garfitt
(@GarfittJoy) reported
Dear @ee your mobile signal in the Brecon area has been down for well over a week. We may be a rural population but we rely on for your our work and personal communications. When will this be sorted? And how do we claim a refund for the fees we have paid & received no service?