EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 201 |
| Birmingham, England | 110 |
| Manchester, England | 85 |
| Glasgow, Scotland | 62 |
| Bristol, England | 34 |
| Hackney, England | 30 |
| Croydon, England | 30 |
| Southwark, England | 28 |
| Cardiff, Wales | 26 |
| Newport, Wales | 25 |
| City of London, England | 25 |
| Reading, England | 23 |
| Blackburn, England | 23 |
| City of Westminster, England | 22 |
| Hammersmith, England | 22 |
| Minehead, England | 18 |
| Batley, England | 17 |
| Bradford, England | 14 |
| Leeds, England | 14 |
| Halifax, England | 13 |
| Edinburgh, Scotland | 12 |
| Wembley, England | 12 |
| Newham, England | 12 |
| Liverpool, England | 12 |
| Portsmouth, England | 12 |
| Camden Town, England | 10 |
| Wandsworth, England | 10 |
| Newcastle upon Tyne, England | 10 |
| Luton, England | 10 |
| Walsall, England | 10 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Jarjobonn
(@jarjobonn) reported
@EE Yes I am - I’ve managed to log on using the website to gift data but the app is not working - I’ve tried with and without Wi-fi being on. Any ideas?
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Roger Gent
(@gent_roger) reported
@EE Total mobile blackout in peacehaven (Bn10 7dx) 5 days and counting. What is going on
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James
(@jxmes123) reported
@EE are shocking. How difficult is it to cancel an expired phone contract. Looks like I’m stuck paying £40 a month for an out of date phone
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Dylan
(@batman33444444) reported
@EE I've already registered my interest twice already and still nothing but yous always seem to get PlayStation 5s in stock all the time but never xbox
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Stevie K
(@the_k_bizzle) reported
@EE Just spoke to one of your legends in Newcastle (Forgot his name sadly) no selling just sorted my issue out. This is why I stick with EE and not the two other folk who forgot to activate settings :D #NoBeefThough
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Tyrone Power
(@tyronepower81) reported
@EE upgraded on the 29th August and still haven’t received Z Fold 3 received my watch but can’t use it either. I’ve been with you guys for at least 13 years. This is shocking service.
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Kishan Dave
(@KishanDave81) reported
@EE Jane from Darlington great service. Obliged to tweet as we only seem to complain not comment on great service. At this time call centre staff can seem unhelpful/tired wanting to just pass you on, it was best customer interaction in a while answering all my multiple queries
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jim_bob
(@JamesLidington1) reported
@BPG_MK_88 @EE Thanks mate manged to get it sort other ways. 0 help from EE though ….
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Fairy Mapowder
(@FairyMapowder) reported
@Whittingt12Dick @EE My account was locked as a result of this, Support wasnt doing anything over 30+ days since first reported. All access denied , I was so confused not until someone referred me to Unitask_assist on Instagram who help me to reactivate it so of course they can help.
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Wojtek
(@AwWoju) reported
@EE Please help me. Can't access to my account via app or website. Can't do anything from days
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jim_bob
(@JamesLidington1) reported
@EE thanks for your offer of support or should I say lack of support..
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Kevin Moore
(@keeevvviiin) reported
@tracy_coldwell @EE I’ve had to speak to CS via Chat online if that’s any help?
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Cassandra Hatton
(@cassieshatton) reported
I have always recommended @EE to friends,family, colleagues or any passing acquaintance. NOT ANYMORE. I wanted to cancel my broadband because I am effectively homeless and they want to charge me, as I still have 4 months left on my contract. I did not choose to be homeless.
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4thTimeLucky
(@141percent) reported
@EE Thanks,-Still having trouble- have tried on 3 devices and the same thing happens, I get through the whole upgrade form, hit the button at the end to compete it, and the page just hangs, a loading wheel appears in the submit button but goes no further.
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Alfredia Beau
(@AlfrediaBeau) reported
@Whittingt12Dick @EE I have made multiple reports to the support team about my account being banned and nothing came out of it till i got to know about Unitask_assist on Instagram through a friend. I decided to give it a try and everything came out positive, I’m sure he’ll be of help to you