EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 183
Birmingham, England 85
Glasgow, Scotland 85
Hackney, England 45
Manchester, England 37
Kingston upon Hull, England 33
Bristol, England 31
Hammersmith, England 30
Newport, Wales 27
Reading, England 26
Croydon, England 25
Southwark, England 19
Cardiff, Wales 18
Batley, England 16
Bedford, England 16
Luton, England 12
Wembley, England 12
Wolverhampton, England 12
Edinburgh, Scotland 11
City of London, England 11
Crawley, England 11
Barnet, England 11
Milton Keynes, England 10
Normanton, England 9
Islington, England 9
Harringay, England 9
Bradford, England 9
Peterborough, England 9
Walsall, England 8
Portsmouth, England 8

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • kenredsraf Ken P (@kenredsraf) reported

    @EE hi There is no phone signal in Ch7 5. Looks like a new mast is being put up. It's been 3 days so far Any idea when it will finish ?

  • teflon1800 edvard (@teflon1800) reported

    @PainCrypt0 @bt_uk @EE damn

  • HelenIbbott Helen Ibbott 💙📸📖 (@HelenIbbott) reported

    @EE You obviously didn’t read my post. The issue isn’t “speeds” it’s about being told I could no longer retain my LANDLINE if I want to renew my contract and retain speeds close to my existing ones. #DiscriminationAgainstTheElderly

  • arsenemustgo Donald Dyer.Backing UTAG (@arsenemustgo) reported

    @carlitaswayy @BOFClareriviera @EE Update on the EE issue,having just spoken to Taxiworld they have confirmed the issue with the internet signal around CG and strand is a mast has gone down,EE has confirmed to them it is not a priority 😩So carry on with my plan B until EE resolve the issue.

  • RickyRockstar Rick Tse (@RickyRockstar) reported

    @EE If anyone reads this, it is in the fine print that EE can change the service for the worst for the customer and not even notify you. Further, in my experience, they are unwilling to then make whole with the customer. Lesson learned.

  • leemccullochs Lee Mcculloch (@leemccullochs) reported

    @EE If you are aware it's fake get it closed down

  • Destr0yT0Create Devi VOV Forever 🖤 (@Destr0yT0Create) reported

    Hey @EE amazing black friday deal sale but please don't be sending your tech items WITHOUT BOXES and just in mailing bags WITH NO PADDING. For such expensive items it sucks to see the the item box itself dented so much!!

  • AnnieK751 AnniePieceNJammy (@AnnieK751) reported

    @EE WiFi calling is enabled. I tried calling 150 again took 2 minutes only for the call to fail

  • PainCrypt0 Pain (@PainCrypt0) reported

    NH BRO ACTUALLY **** @bt_uk / @EE WIFI SO DOGSHIT. THEIR ONE WEEK OUTAGE HAS CAUSED ME TO MISS A MESSAGE AND FUMBLE FML

  • GBAFCContra Jai (@GBAFCContra) reported

    @EE what is going on with your network. Ive had more black spots recently than ever.

  • gemmaTheTeaLady GemmaTheTeaLady (@gemmaTheTeaLady) reported

    @CenterQuer24505 @_EE_HL @EE I thought so. But what do I do. About my problems? Sorry.

  • TheLoneRanger00 Adam King (@TheLoneRanger00) reported

    @EE Well here's the thing. I am with you and I've never come close to those speeds. You sent an engineer who said there's nothing wrong and as long as I'm getting 200mb then that's acceptable. Well I'm not even getting that. I used to get 75mbs over wifi from a possible 80mbs.

  • Grg111Grg Nisha Grg (@Grg111Grg) reported

    @EE worst Service provider so far: My husband bought a third line ...took advisor 45 minutes, manager 5 minutes, then gave £1 discount. Wrong contract length, advisor hung up and then the SIM card was sent to my neighbour's address ...avoid @EE AT ALL costs.

  • ComndrRedleif Redleif (@ComndrRedleif) reported

    @EE hey. I emailed a complaint a few days ago. For the last two days I’ve had a text saying “we will call you shortly from this number” I then instantly get a message saying you tried to call. My phone doesn’t ring. I have no missed calls. What is going on?

  • RickyRockstar Rick Tse (@RickyRockstar) reported

    @EE When customer service says there is nothing they can do, I believe the representative. However, they are also saying that there is nothing EE is WILLING to do to provide what they said they would.

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