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EE

EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Faversham, England 1
Manchester, England 32
Bathgate, Scotland 3
London, England 140
Glasgow, Scotland 73
Birmingham, England 77
Southwark, England 14
Porth, Wales 1
Tain, Scotland 1
Kettering, England 1
Bellshill, Scotland 1
Coventry, England 5
Stanley, England 1
Cardiff, Wales 10
Colchester, England 2
Burntwood, England 2
Chatham, England 1
Haslemere, England 1
Bristol, England 23
Paisley, Scotland 3
Hackney, England 8
Galston, Scotland 4
Wolverhampton, England 8
Cleveleys, England 1
Blackburn, England 7
St Austell, England 1
Milton Keynes, England 4
Woodford Green, England 2
Croydon, England 30
City of London, England 10
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • tweetsbyJohn
    John 🌈 (@tweetsbyJohn) reported

    @EE @nickduval Not everyone has either of these, so what you are basically saying is we don’t want you, I suggest they go elsewhere where there is better customer service.

  • Zahid2301
    ZM (@Zahid2301) reported

    @EE took over when I was with BT. Since then service not so great and no reward for being loyal which is why I’m leaving and never coming back.

  • KC_SW6_
    𝐊𝐞𝐯𝐢𝐧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@KC_SW6_) reported

    @EE @EEBroadbandUK is your WiFi down because since I’ve joined I’ve not been impressed and it always seems to not work in certain rooms even with a WiFi extender

  • thewisdomofwolf
    Marie Louise (@thewisdomofwolf) reported

    @EE It is terrible that I couldn't pay my bill on time. I phoned up & spoke to a very nice gentleman who said I was allowed to pay on 22/5/26. Yet you sent me an email saying you've tried to take dd again & it failed so I've been charged £12. I'm seriously considering leaving EE.

  • fidodido100000
    Freddy Dido (@fidodido100000) reported

    @aleroaa_ @EE I've not been able to see my billing for 2 years! EE are crap for customer experience 😞

  • ObamaWellington
    ObamaWellington (@ObamaWellington) reported

    @EE @geynosha Hahaha that is the most ridiculous and anti-customer system for accessing hotel WiFi, you realise that EE? At no stage should having to go to a shop to pick up an UK EE sim card be a required activity.

  • NewGolfer1414
    Bill (@NewGolfer1414) reported

    @virginmedia let down twice in 24hours!! Promised me an engineer today yet none arrives!! Working off of 4g data at my extra cost, certainly leaving ASAP @EE let me know about your broadband deals!!

  • DAWS_ON_
    ᴰᵃʷˢ ♕ (@DAWS_ON_) reported

    @EE Yeh it shows issues.. but I can't even WiFi call... Why is this? Why has EE gone so terrible now?

  • BeatnikBrian
    ʙʀɪᴀɴ-ᴘᴀᴛʀɪᴄᴋッ🍀🇮🇹🇮🇪 (@BeatnikBrian) reported

    @EE Can you instigate a billing query on here via DM? Sadly this is aonthly problem. Months, MONTHS, ago I cancelled TNT Sports, even had one month refunded back. But EVRY month it comes back into the bill inexplicably.

  • kaileslie85
    nk kai (@kaileslie85) reported

    @EE they say been awarded best network says who? Hear at ee if you don’t get any coverage in your house and other people it fine to them wi fi calling should do the job what if u don’t have wi fi then u just don’t get signal and can’t get online no matter if you pay contract

  • neilblackwood
    Neil B 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@neilblackwood) reported

    @EE Should have ONT installed and active at my property by another provider on Thurs, can my pending order be converted into a Working Line Takeover / One Touch Switch instead of requiring new installation? If so, roughly how quick could EE service go live after the ONT is active?

  • adamsturdy_
    Adam (@adamsturdy_) reported

    . @EE You're not allowing me to use my sim in Egypt which means I can't get into the app because I can't receive a code to my phone which means I can't contact support. Can you help?

  • Wildster180774
    Leyton Wylde (@Wildster180774) reported from Erith, England

    @madebygoogle @EE when will there be a fix for the WiFi connection issues between the EE routers and certain Pixel phones. I have an 8pro and have constant disconnects and have to reset the WiFi all the time. No one seems to have a solution.

  • shaundadams
    Shaun Adams (@shaundadams) reported

    @EE No the link doesn’t help me at all. Just tells me I can get part fibre. This isn’t helping at all.

  • lennyrfc
    Lennox Richardson (@lennyrfc) reported

    @EE Why is my 5G & phone signal so consistently awful in the SE. I got a better reception in the Amazon Rainforest when away with work than I do in 🇬🇧

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