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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
City of London, England 11
Sheffield, England 7
London, England 139
Alloa, Scotland 2
City of Westminster, England 11
Wigan, England 6
Hammersmith, England 17
Stockport, England 7
Manchester, England 36
Chesterfield, England 4
Knutsford, England 3
Hereford, England 1
Farnborough, England 2
Surbiton, England 1
Kingston upon Thames, England 1
Treharris, Wales 3
Croydon, England 36
Glasgow, Scotland 71
Southwark, England 15
Maldon, England 1
Welwyn Garden City, England 2
Ilford, England 9
Wolverhampton, England 7
Hitchin, England 1
Cardiff, Wales 11
Caerphilly, Wales 4
Hackney, England 7
Bridgend, Wales 1
Falkirk, Scotland 9
Reading, England 13
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • KevinHind4
    kevvo h (@KevinHind4) reported

    @EE hi. Since fitting my new EE broadband hub my landline won't work. I cannot get a dial tone? Could you please help? Regards Kevin

  • leeharris85
    lee harris (@leeharris85) reported

    @EE The attitude of uks greatest network leaves a lot to be desired…. No loyalty, poor attitude disgusting customer service to a loyal customer

  • ssaarraahhttaay
    Sarah Taylor (@ssaarraahhttaay) reported

    @EE thoroughly disgusted with treatment today from Ee! Does it really take 5 days to get back to me with a complaint originally raised in February!!!!!!! Apparently managers don’t speak to the public!!!

  • HappyDa63374790
    LifesTooShort (@HappyDa63374790) reported

    @MickyJones_ @EE I just wanted to pay a bill, but the stooopid app is still down.

  • DebbieK88257137
    Debbie Kirby (@DebbieK88257137) reported

    @EE your custom service is woeful. I'm very disappointed

  • ManLikeJayzha
    Jayzha AVK (@ManLikeJayzha) reported

    @EE WORST INTERNET PROVIDER EVER MADE.

  • tombrim21
    Tom Brimelow (@tombrim21) reported

    @EE attempted to upgrade Now told i cant & that was for my sim only deal. Spoke to an advisor online. Can either pay 2 bills for 7 months. Or do some minor repairs to my phone & send it in with a possible £300 charge. Seems to be right across the board with poor customer service.

  • TasMr46834
    Mr tas gol (@TasMr46834) reported

    @EE The company must be the worst ever scums when dealing with customer issues. How are they still in business and not shut down , I do not know. A bunch of illiterate, ill advised , ill experienced amateurs, good for nothing.

  • NewGolfer1414
    Bill (@NewGolfer1414) reported

    @virginmedia let down twice in 24hours!! Promised me an engineer today yet none arrives!! Working off of 4g data at my extra cost, certainly leaving ASAP @EE let me know about your broadband deals!!

  • geordiechris48
    Chris (@geordiechris48) reported

    @kingprawnball @WeAreOpenreach @EE Surely, if it’s an issue from the decision Openreach made, EE can’t be to blame for the slow speeds?

  • TheParagram
    Ethan Keating (@TheParagram) reported

    So the cheapest to renew my @bt_uk contract is £57 a month but a new customer can get it for £38 a month? I've already phoned and they can't knock anything off the price... Switching to @EE is no cheaper either... make it make sense

  • sarahLouise457
    sarah (@sarahLouise457) reported

    @EE frustrating when I can’t get any 5G whilst I’m on holiday park in the uk. I been waiting for an important phone call but no 5G means no phone signal. My husband phone is O2 and that works full 5G.

  • Jacsplace3
    Jac Dee 🇺🇦 (@Jacsplace3) reported

    Still no home internet connection from @EE On Thursday at 14:45 they said it will be back on within the hour. A further call they said by the evening. Friday they said it will be back on in 4-6 hours. It's now Saturday. Are customer service colleagues encouraged to tell untruths?

  • YorkshireProps
    Yorkshire Business, Media & Property (@YorkshireProps) reported

    @EE Simply the worst mobile app in the history of the world. Shame they won't see this post.

  • _b__77
    b (@_b__77) reported

    @EE What is going on with our network, the signal has just gone down then up then down to where no pages are loading, getting 4G and 2meg???????

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