EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 210
Birmingham, England 103
Glasgow, Scotland 91
Manchester, England 71
Hackney, England 49
Bristol, England 36
Croydon, England 33
Kingston upon Hull, England 33
Hammersmith, England 32
Southwark, England 30
Reading, England 29
Cardiff, Wales 25
Batley, England 24
Newport, Wales 22
City of London, England 21
Halifax, England 17
Edinburgh, Scotland 14
Camden Town, England 13
Wembley, England 13
Crawley, England 13
Liverpool, England 13
Blackburn, England 12
Luton, England 12
Barnet, England 12
Paddington, England 11
Leeds, England 11
Portsmouth, England 11
Bradford, England 11
City of Westminster, England 10
Harringay, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • cadams050419661 aprilsmum (@cadams050419661) reported from West Meon, England

    @EE your customer service needs more staff for 3 days been trying to contact you, as have returned Samsung s21 fe and samsung tablet which was an upgrade. gone back to my iphone 11, but want to upgrade to iphone 13, please call me 07789644059.

  • biomulv biomulv (@biomulv) reported

    @AndroidAuth Given the terrible service in the UK , sure. @EE

  • shazzif77 NorahBan (@shazzif77) reported

    @EE another outage on and off all day in Fife. When’s it going to be sorted?

  • FarkhandaM farkhou (@FarkhandaM) reported

    @MarcAllera @EE worst customer service. Been with you for 11 years. Was offered lifetime discount to avoid lawsuit. Now saying they can remove all discounts as they please. Partner offered better deal as new customer. AVOID.

  • tamhay15 Tam (@tamhay15) reported

    @EE is ee app not working?

  • lazyboystu Stuart lazenby (@lazyboystu) reported

    @EE Please help. In Mexico flight cancelled yesterday and now cannot get signal as roaming and calling abroad cancelled on account for some reason

  • HusYogie EHusYogie (@HusYogie) reported

    @EE 4 days spending 20+ mins on your call line to upgrade and no ones picking up, absolutely ridiculous, im guessing you dont want my money. Terrible customer service, ill be going to another provider if i cant speak to a human rather then machines.

  • KeithCP2 Keith Pates (@KeithCP2) reported

    @EE My second letter of complaint, about refusing to send my bill to my email as per my terms and conditions of my contract will be posted 1st class tomorrow to EE Head Office Hatfield Thanks Keith

  • richardfox92 Richard Fox (@richardfox92) reported

    @EE I think you should get the bosses out of their cosy offices and ride the London to Nottingham train and then see how stupid your advert about shaving remotely on a mountain top is infuriating to your customers

  • FarsleyMemories Liesl (@FarsleyMemories) reported

    @EE My 83 year old Mum has had a contract for years. Her phone has locked which has never happened before, Bridlington branch wouldn’t help and she has now had to pay £30 elsewhere to get her phone unlocked

  • SanJoseIsAnAlly Lord Chad Cracker of Byker 🇷🇺🪆 (@SanJoseIsAnAlly) reported

    @EE My bill was due yesterday so I paid through 150. This summer you’ve used all three strikes and I have no interest in continuing to be a customer

  • turbovaper Turbovaper (@turbovaper) reported

    @EE What needs to be done to activate the broadband service with yourselves?

  • PaulRic64886768 Paul Richardson (@PaulRic64886768) reported

    @EE why has my signal been so poor recently? Had issues for agesssss now. Very disappointing

  • karen1nicola Karen Nicola (@karen1nicola) reported

    @EE I've just noticed that you're taking MULTIPLE DAYS to reply to people on here! I've just placed an order and I need a someone to reply to my DM urgently ..if customer service is going to be this bad from you then I need to know now and will cancel my order. This is not ok!

  • LoopsLise Loops (@LoopsLise) reported

    @EE - just had the worst service in both of your Uxbridge stores. Been lied to (length of warranty) and couldn't service my pre-booked MOT as shop about to close...... they were still open 30 mins later. Looking to see if any providers are any better....

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