EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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PuffyBooks 🖤
(@PuffyBooks) reported
@EE please can you send me a copy of the form for cancelling a mobile contract that is under 14 days in an editable format. I've tried with the online form in 5 different pieces of software and it won't let me do it. Thanks for your help.
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Giz's dad and Giz🐈⬛
(@trematon_lad) reported
@EE any problems with your Ryedale towers? No mobile data.
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Jo Haseltine
(@Jo_Haseltine) reported
@EE No problem, could see you've been rammed! Just sent DM.
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PuffyBooks 🖤
(@PuffyBooks) reported
@Vhero @EE I spoke to a person at ee yesterday morning, they told me I will get 5gb on top of the standard min of 1gb because of being a broadband customer... My account got updated today. Still says 1gb in my ee account. I really am not trusting it right now.
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Imran
(@immyzs) reported
@EE I am still waiting for my complaints being investigated and a promised call back since Monday... your customer service is outrageous.
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Tam
(@tamhay15) reported
@EE is ee app not working?
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Chris Kemp
(@kemp889) reported
@EE can anybody help me please need some assistance
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Wys
(@Wystwice) reported
@EE internet has gone out at least 5 times in the past 12 hours. The outages range from a few seconds to a few minutes and it’s definitely not an issue with connection to the router as I have Ethernet and wifi devices going down at the same time
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Zakwaan.A
(@ZakwaanAziz) reported
@EE right listen up yous. I got 5 phone sims contracted with you all 5 members have 1 bar of service and internet doesn’t work I need help. We have reset networks and still the same issue. Help now !!!
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Miss Clark
(@missclark_mfl) reported
@mrmheeley @EE I had this and when I shopped around I found Vodafone offering a much better deal (£10p/m cheaper with 100GB of data instead of the 2GB that EE was offering), EE didn't want to know and said they couldn't price match, despite having been a customer for 10 yrs 🙄
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EHusYogie
(@HusYogie) reported
@EE 4 days spending 20+ mins on your call line to upgrade and no ones picking up, absolutely ridiculous, im guessing you dont want my money. Terrible customer service, ill be going to another provider if i cant speak to a human rather then machines.
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Anna Wynn Roberts
(@AnnaWynnRoberts) reported
@EE I had to go into an EE shop in the end because I don’t believe that customer services on the phone even exists @EE
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Turbovaper
(@turbovaper) reported
@EE Only reason I am asking as they aren't overly tech savvy where as I work in IT support
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Mikail Suleman
(@Mikailsuleman) reported
@virginmedia said they’d call me when my contract is up for renewal. Failed to do so. Tried to call you a numerous amount of times to discuss a new packs .. still on hold as always. Never gets through… At this rate I may have to take up @EE ‘s offer hmm
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Francis
(@francisnotfrank) reported
@EE are there issues with coverage at the moment? The last few days I’ve only had 1 bar of 4g and it barely struggles to load a page.
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