EE Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports

Latest outage, problems and issue reports in social media:

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  Darrell fletcher (@Fletchmeister81) reported 10 minutes ago

  @EE Its ok, after the last few months of poor service etc, ive decided that all phones will be cancelled when i can get the iphone 18, @O2 seem to be the best so far. You really need to train your instore staff and phone staff. Only decent store staff was ava in trafford centre

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  Dai John (@Dai_John_7) reported 10 minutes ago

  @EE since switching from BT to EE with the new hub all I’ve had is problems, having to constantly switch it all off and reset it. WIFI still off and call centre shut, looks like my plans to work from home tomorrow are gone. Terrible service, time to switch providers

• 
  Paul 🖖 (@RonkaGuy) reported 11 minutes ago

  Hey @EE I'm currently in the US and unable to send text messages. Everything else works. I spoke with your first and second line helpdesk and unable to fix. Where do I go now to get this resolved.

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  KMcKRfc🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@kevmck78) reported 14 minutes ago

  @DerekAllan61 @EE We are all with sky mobile 3 handsets one SIM only deal , all done online and never one bit of hassle . My wife was with EE for years but they were absolutely shocking to deal with .

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  Hambcwgf (@hambcwgf) reported 14 minutes ago

  @EE Oh believe me I’d love to call but once I can call when home I’ve got no phone signal or WiFi so having your website working would be much better

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  Big Greegsy (@BigGreegsy1) reported 15 minutes ago

  @DerekAllan61 @EE O2 moved me over to EE and the signal is shite. Keep losing it everywhere. Awful

• 
  ryan smith (@RyanSOriginal) reported 15 minutes ago

  @EE @MarkyTalk This is the same play they gave me, moved to EE Home broadband, was awful, cancelled within 14 days and moved back to Sky!!

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  Not Now Dave (@not_now_dave) reported 18 minutes ago

  My broadband service is up soon and was possibly looking at leaving my current provider. Now @bt_uk, @EE and @Plusnet have now added a setup fees they can do one

• 
  moonpunk (@moonpunk) reported 21 minutes ago

  @tina0402x @EE And actually contrast that with @Three - totally different experience. Not to mention the fact that Three keep ringing me to upsell me stuff - I keep telling them that they have my number because I’m a customer, it’s not their right to abuse it and cold-call me for sales!

• 
  ChrisM (@chrismaddison74) reported 22 minutes ago

  @WeAreOpenreach @EE so someone comes out today at lunchtime and since then my broadband doesn't work. It wasn't actually broken before you broke it and no one bothers to inform customers either. Non existent customer service as per usual. Charge a fortune for no actual service!!

• 
  Ben (@WorbleGames) reported 24 minutes ago

  @lizardbutts @MarkyTalk @EE As I said to Mark, buying the phone outright upfront is often significantly cheaper long term. Obviously the upfront cost is quite large but generally i've found you save about £100-£200 over 24 months doing it that way. I'm with EE for internet as well so that brings it down

• 
  JamesNStringer (@MrJNStringer) reported 27 minutes ago

  @EE how on earth can you have 4 bars of signal and 5G and yet you can’t do anything online. Horrendous!

• 
  Lu 🎙⚒️ (@recklesslntent) reported 30 minutes ago

  @EE my dad is calling g about his contract and reducing the price of this. I understand due to RPI and being out of contract the price has gone up. But why is he being asked about Netflix and almost a weird focus on this rather than focusing on the issue which is finding an upgrade price that is lower. The agent then focused on cableing which dad has explicitly said he doesn’t want My dad has had a stroke - his vulnerability was not addressed or empathised with once during the call I understand we are supposed to be kind and pleasant on the phone but the agent you have in retentions who spoke to him was not listening, hiding behind process and utterly incompetent

• 
  gary farr (@mrgfarr) reported 31 minutes ago

  @EE And that means if my connection goes wrong you want me to set up an entire other router, and then change my devices to work with that new router just so you can word for word a script instead of being like the @Plusnet support I used to get that just gave me information and trust

• 
  A -8 (@panchi_hoop) reported 31 minutes ago

  @EE hi I been sent a letter to my address with an unknown person name requesting return of equipment. I am not a customer or have never requested any equipment.