EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 198
Birmingham, England 109
Manchester, England 82
Glasgow, Scotland 61
Bristol, England 32
Hackney, England 31
Southwark, England 30
Croydon, England 30
Cardiff, Wales 26
Newport, Wales 26
Reading, England 25
City of London, England 25
Blackburn, England 24
City of Westminster, England 22
Hammersmith, England 22
Minehead, England 19
Batley, England 16
Bradford, England 14
Leeds, England 14
Halifax, England 12
Luton, England 12
Wembley, England 12
Edinburgh, Scotland 12
Newham, England 12
Portsmouth, England 12
Liverpool, England 11
Camden Town, England 11
Peterborough, England 10
Wandsworth, England 10
Newcastle upon Tyne, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • IconicShadows Ryan (@IconicShadows) reported

    @EE I don't think it would be needed, just curious if there's Issues mainly with Data in Derbyshire or if it's a common occurrence for it to drop?

  • IconicShadows Ryan (@IconicShadows) reported

    @EE Was just wondering if there's data issues in Derbyshire? Occasionally mine will drop when it wouldn't usually is all

  • OwnerJMDesigns Jack Meadows (@OwnerJMDesigns) reported

    @EE Unfortantly it came into my junk folder for some reason and before i had a chance to get it out from there is was deleted. Its about my order that i made for a new phone and never got a chance to read it. Is there a way to have it resent to me at all ?

  • SamLawrie90 Sam Lawrie (@SamLawrie90) reported from Ayrshire, Scotland

    Called @bt_uk y’day for mobile upgrade with @EE Call Handler said I’d receive emails and phone today. Not heard a peep and checked junk mail…nothing #help

  • jambags Jambags (@jambags) reported

    @Ad_Lavender @EE Not funny mate, just been fobbed off by customer service he’s sent me an “eSim” to my app so when the My EE app is back running I can download it! It’s my app that is saying I have no contract! So it won’t show me my plan to do that! Mates app works fine! So it isn’t app down!

  • sarahsue66 SarahS Esq 🌎💙 (@sarahsue66) reported

    @EE I topped up someone else's account £20 2 days ago The money has been taken from my credit card but she's not received a notification or the top-up despite the details all being correct Local shop won't help as this was online Please tell me how to resolve this quickly

  • Hawbawheed 🏴󠁧󠁢󠁳󠁣󠁴󠁿BoabDee🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Hawbawheed) reported

    @EE I'm getting proper sick of your network. Trying to sort out a car crash here and my signal keeps dropping. Sort it out

  • BANGER180 HEIDI Wilkinson (@BANGER180) reported

    @EE I will be pleased when my families contracts are up, I am sick and tried of having a **** signal and not being able to go on anything while I'm on my phone it's ****

  • Sillytees Mike Bealing (@Sillytees) reported

    Winners of the Richard Branson Awards for Shite Customer Services are @bt_uk and @EE Phone ends contract,#BT say I now have to be with #EE. BT fail to send PAC. Chased it up next day. EE tell me it will take 6 (SIX) DAYS & would I mind being on a temp no. til then? WHAT A JOKE

  • de_man_n Dean Newman (@de_man_n) reported

    @EE Hi there, are your calls recorded? I ask this as I've just had a member of staff be particularly rude and make accusations regarding my character, despite myself remaining courteous and professional at all times. The purpose of my call was to negotiate an update to contract.

  • Njowett89 Nick Jowett Coach (@Njowett89) reported

    @EE are there any advantages to being a business customer anymore. 25 minutes of calling and no answer and the other day being randomly hung up on after another long wait. Terrible service

  • wilky66 NID (@wilky66) reported

    @EE This is now 3 days of contact with EE and I’m still not any closer to sorting it out are you dealing with me or someone else because this taking too long between responses we cannot phone you now because it’s asking us to use *611 can I escalate this now as a complaint !

  • tyang1907 TY (@tyang1907) reported

    @Nreal @EE I’ve been to several EE stores in Chelmsford and Lakeside Shopping Centre. None had stock or didn’t even know what it was. I don’t really have time to hunt it down. EE also doesn’t allow to it online. Feel like a wasted opportunity as I’m genuinely interested

  • pandoramummy Cindy Armstrong (@pandoramummy) reported

    @MarcAllera @EE Mr. Allera, the mast that provides the only signal for our 4G broadband (as there’s no fibre optic cable here) has been down since 3 September and no one will tell customers whether and when it’s going to be repaired. We run businesses and are very stressed and worried. SA19 7NW

  • hoegrammer Lan Ngo (@hoegrammer) reported

    @EE your app makes people login and set up pin again every time the Message button in Help is clicked.

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