EE Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  melanie ridge (@meljridge) reported 5 minutes ago

  @EE It’s not acceptable that the Open Reach engineer doesn’t turn up and you disconnect my internet, leaving me without any service until an Open Reach engineer is available on 6 June. I work for the NHS and this is impacting on my work @MarcAllera

• 
  Richard Dale (@richarddale5) reported 9 minutes ago

  Day 3 of **** broadband from @EE And I am stuck with them for another year, limited Internet for a year it is then

• 
  Wendy Woo (@wendywoobruno) reported 12 minutes ago

  @EE why does my phone say No service and why hasn’t anyone replied to me since Tuesday so frustrating not a good customer service at all

• 
  melanie ridge (@meljridge) reported 15 minutes ago

  @EE @MarcAllera @MarcAllera 2/2 but disconnected service anyway. No communication to me and I had to call you. I’m now having to wait another 10 days for an engineer to maybe turn up. You have to be able to reconnect me in this interim period as I can’t work via hotspot from my phone

• 
  Sam Abrey (@SamAbrey1) reported 16 minutes ago

  @EE more than an hour on hold to fix your upgrade mistake, told to go to a shop as I upgraded online?? Asked for a Manager - promised a call more than 2 hours ago - now have been waiting on the chat for an hour. Will be transferring personal and large business accounts away.

• 
  melanie ridge (@meljridge) reported 21 minutes ago

  @EE I want my old service reconnected until the engineer comes on the 6/6. I paid for an upgrade on the 16/5 and waited until today for an engineer appointment, who didn't turn up. You disconnected me and I can't work for 10 days via hotspot. As my provider you have to do better

• 
  Rosco (@roscored2) reported 22 minutes ago

  @EE broadband keeps dropping out again. Can you help fix this as getting really annoying.

• 
  melanie ridge (@meljridge) reported 23 minutes ago

  @EE The irony of upgrading my service is I now have no service and now have to wait 10 days with no internet for your engineer to turn up. Or will they bother? Who knows?

• 
  melanie ridge (@meljridge) reported 24 minutes ago

  @EE @MarcAllera I would like you to reconnect me to my old service, as the router is still in place and this must be within your gift to do so. I paid for my upgrade on 16/5 and waited 10 days for the first available engineer appt which was today. They didn’t turn up today 1/2

• 
  melanie ridge (@meljridge) reported 26 minutes ago

  @EE It’s hardly being resolved! I’m left with no service due to your engineer not turning up today! Now have to wait 8 days

• 
  Debbie 💜 🦋🦉 (@DeborahTaylor3) reported 26 minutes ago from Sheffield, England

  @richarddale5 @EE If you don't get what they promise you should be able to cancel your contract

• 
  Jason 🏳️‍🌈 🗝️🛒 (@Jason_Gaskell) reported 27 minutes ago

  @Stewielad @EE My signal going up and down 😣

• 
  Stan Clarke (@DunstanWClarke) reported 31 minutes ago

  @ee have more issues than the character limit here allows me to type (2 accounts, duplicate sims to name a couple) but have given up calling 150 for the 3rd night in a row and being on hold for hours). I Give up @ee. You win #rubbish #useless

• 
  melanie ridge (@meljridge) reported 33 minutes ago

  @EE no engineer turned up, disconnected, no communication about any of this. I’ve had to call you twice to see what’s happening. Beyond poor service

• 
  melanie ridge (@meljridge) reported 33 minutes ago

  @EE Nothing you can do. Have rebooked for 6/6, so no service until then