EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 217
Birmingham, England 159
Minehead, England 108
Manchester, England 89
Glasgow, Scotland 71
Hackney, England 41
Bristol, England 36
Croydon, England 33
Newport, Wales 30
Reading, England 28
City of London, England 27
Southwark, England 27
Cardiff, Wales 25
Liverpool, England 18
Plymouth, England 16
Batley, England 16
Bedford, England 15
Luton, England 14
Hammersmith, England 14
Blackburn, England 14
Bradford, England 13
Leeds, England 13
Wandsworth, England 13
Wembley, England 13
Sheffield, England 13
Romford, England 13
Nottingham, England 12
Portsmouth, England 12
City of Westminster, England 12
Dunfermline, Scotland 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • JasonElsom Jason Elsom (@JasonElsom) reported

    Moving from BT to @EE, which is the same company, has been hell on earth. I have never experienced quite such incompetence in my life. Just saying…

  • SteveDaire steve daire (@SteveDaire) reported

    @EE how come I never have more than 2 or 3 bars of signal in beckenham on my snazzy 5g phone ?

  • gazsc Gaz 🍀 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@gazsc) reported

    @ThreeUK just lost a long term customer after very poor customer service and them taking money they'd already been paid, so phoned, cancelled contract and now moved over to @EE, Excellent first communication and assistance from them.

  • tezzatez2923 terri cotton (@tezzatez2923) reported

    @EE @execution84 Hi can you help me please. I ordered a new device last month and today my plan has gone up £50+ a month and a few text message regarding visual voicemail and spend so. I haven’t had my new device or any notifications when I will get it. Can you help please

  • yogalaney Elaine Brawn (@yogalaney) reported

    @EE Hey EE Had problems with network connectivity in the US, so far unable to resolve with EE back here...can someone please reach out to help. Thanks

  • SJ_Nwa Sonny Nwachukwu (jnr) (@SJ_Nwa) reported

    @bt_uk Your slogan is "We connect for good" Ironic cause I've been waiting nearly a month for broadband due to them having 'connection problems' to send an engineer out? @EE #awks

  • FranklyUk Aboy (@FranklyUk) reported

    Had another abusive text from @EE today. Felt like a kick in the gut. Am in bits. Have decided to ask Equality and Human Rights Commission to investigate why @MarcAllera allows such awful treatment of vulnerable people.

  • courtzc91 Courtney (@courtzc91) reported

    After the worst customer service with @O2 I am so grateful for the friendly Charlie Hunter at @EE for helping me with a new contract! Took 10 mins and I’m sorted #NowThatsCustomerService

  • davepaulcooper1 Dave Cooper (@davepaulcooper1) reported

    My @ee bill seems to be going up in the exact same trajectory as the customer service is going down. About the rate of inflation +3.9%

  • chloexxxh Chloe Hood (@chloexxxh) reported

    @EE can you help? I upgraded my phone to with yourselves and when I send a message now iMessage it sends it from my email? Now it’s saying it’s sending the message to their email address too?

  • anttheeditor Ant (@anttheeditor) reported

    nice to get calls from folks who apparently @EE gave my details to talk about business tariffs. Especially when they want me to confirm details apparently given to them from network??

  • Wolf_Q4 Lorraine (@Wolf_Q4) reported

    @EE Hi Olivia, the saga continues. Can you help? we had booked a call back from customer service today which didn't happen. Now found out that EE coverage isn't good and it was suggested to take broadband with you to improve the phone signal... 🙄

  • sarahbister Sarah Bister 🦁🚴🍃💚🍃 (@sarahbister) reported from Glapwell, England

    Anyone know how to contact @EE customer services. Placed on line order for new sim only contract but not heard off them and can’t chase as my number is being ported ? Any online chat ?

  • UncoolTimi Timi of the Endless (@UncoolTimi) reported

    @SheGamerxo @ThreeUK @EE Just crappy service

  • StaceyVines3 Stacey Vines (@StaceyVines3) reported

    @MarcAllera @EE We’d like to say hello to full fibre but we’re finding it impossible to find out what is going on with our order. All we know is we’re being disconnected 10 November - please please help

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