EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 226
Birmingham, England 148
Manchester, England 102
Glasgow, Scotland 71
Minehead, England 65
Hackney, England 39
Croydon, England 36
Bristol, England 35
City of London, England 29
Southwark, England 28
Reading, England 27
Cardiff, Wales 27
Newport, Wales 23
Blackburn, England 20
Liverpool, England 18
Bradford, England 17
Batley, England 16
Bedford, England 16
Plymouth, England 16
City of Westminster, England 14
Hammersmith, England 14
Peterborough, England 13
Leeds, England 12
Luton, England 12
West Bromwich, England 12
Wembley, England 12
Romford, England 12
Newcastle upon Tyne, England 11
Norwich, England 11
Wandsworth, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Clarrow Claire Arrowsmith (@Clarrow) reported

    @EE Shocking service by EE, on 6th day of “planned work” on a mast in our area, but you’re unable to advise how much more “planned work” is required. How on earth am I supposed to run my business with this uncertainty

  • Gayle247 Gayle Campbell (@Gayle247) reported

    @EE My Mum isn’t great, but it would have been a lot worse if it wasn’t for your staff member I don’t know if you’ll ever be able to find out who it was, but we would like to say a massive Thanks. Customer service can be thankless so it’s only right that my family extended its thanks

  • ImRosscoB RosscoB (@ImRosscoB) reported

    @EE @educationgovuk Hi there, How do I get this set up? I just purchased a EE wireless home hub for this exact reason, and the data i can afford to have on it is going down pretty quickly already.... would be a great as I’m worthies o it being charged ridiculous costs for going over my allowance.

  • SameeraM20 Sameera M (@SameeraM20) reported

    @EE response I got is that i am liable to pay 'understandable - but the only solution was "let your account go into arrears / collections and sort a payment plan from there". Now correct me if im wrong but isnt this morally disgraceful on EEs part?

  • EE EE (@EE) reported

    @VikPercival Hi Victoria, I hope you’re having a nice day. I'm sorry for the delayed reply we're really busy at the moment. We’ve launched our ‘Lockdown Learning’ support scheme, giving disadvantaged school children connectivity support across @BT_UK and @EE’s (1/2) -Jo

  • Connemara_Queen Heather McDonagh (@Connemara_Queen) reported

    @EE Hi Peter. The issue now seems to be resolved as I have rebooted the router and now have a connection. Thanks.

  • 14xn01 🦋 (@14xn01) reported

    @EE I need urgent help . Please check dm

  • carolynsmith3 Carolyn Smith 🌈📖 (@carolynsmith3) reported

    @EE We have no broadband signal. Router is fine but Wi-Fi on laptop says "No Internet, secured". Turned all off and on again x 10. Using my phone as a hotspot but this is only working for me not my teacher husband or school child. Can anyone help?

  • NFubarred NotFubarred (@NFubarred) reported

    @EE @educationgovuk It when I read things like this I'm glad that I chose EE as my service provider.

  • Sarah52269745 Sarah (@Sarah52269745) reported

    @EE I need help, I just got my router and plugged in and I'm sure I've done it correctly but it's just flashing aqua each time ;-;

  • Video_Marketing David Lomas (@Video_Marketing) reported

    @EE I am in Barbados, have a monthly account with you and want to access my voicemail. Can you help? David Lomas

  • SameeraM20 Sameera M (@SameeraM20) reported

    @EE now faced with an extortionate bill, which cannot afford. We are living in a pandemic where livelihoods are suffering yet EE do not find the need to contact what might I add a loyal customer for over 15 years

  • simpson_bex Bex Simpson (@simpson_bex) reported

    @EE I deleted it sorry just in case. If another comes I will forward no problem 😌

  • drneilharris Neil Harris (@drneilharris) reported

    @Ryan_Appleton @EE Similar issues here @ee with first attempt failing as router wasn't sent, second one booking was cancelled or failed to complete, today's no show by the engineer without notice. I now have two routers, no upgrade, and earliest I can expect it is three months after first expected

  • howinator Colin (@howinator) reported

    @theyembo @EE Its ka11 and ka12 I'm having the problems with also. EE asked me to try a few things on my settings but it hasn't helped any. I've had no reply back

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