EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 201 |
| Birmingham, England | 99 |
| Glasgow, Scotland | 90 |
| Manchester, England | 81 |
| Hackney, England | 42 |
| Bristol, England | 39 |
| Southwark, England | 34 |
| Croydon, England | 33 |
| Kingston upon Hull, England | 33 |
| Batley, England | 29 |
| Newport, Wales | 27 |
| Cardiff, Wales | 26 |
| Hammersmith, England | 26 |
| Reading, England | 23 |
| City of London, England | 23 |
| Halifax, England | 17 |
| City of Westminster, England | 16 |
| Blackburn, England | 15 |
| Crawley, England | 14 |
| Bradford, England | 14 |
| Edinburgh, Scotland | 14 |
| Liverpool, England | 13 |
| Camden Town, England | 13 |
| Wembley, England | 13 |
| Leeds, England | 12 |
| Paddington, England | 12 |
| Portsmouth, England | 11 |
| Luton, England | 11 |
| Wolverhampton, England | 10 |
| Newham, England | 10 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Nick T.
(@Arsenal_Nick21) reported
Still got issues with my home broadband, @EE. Any details? Tried to reset and it worked on and off last night but overnight has completely gone again.
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Ananya Sharma
(@thesharminater) reported
@EE Quite ridiculous, I need am travelling abroad and want to acivate roaming on my EE account but it is blocked. greyed out. I see the solution is to call a +44 number, how am I expected to do that whilst abroad? Need to get this activated ASAP.
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Jubbathehutt94
(@jubbathehutt94) reported
@EE phone signal has been non existent the last 3 days in my house & street. Getting an exclamation mark saying no signal, no internet connection and no network. What's going on? Network check says there is a known issue in North Shields but nothing been resolved yet
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George
(@George36460204) reported
@EE can you fix your service in and around Street, Somerset. It says I have service and doesn’t load anything, or I have no service in places I’ve had it before. I can’t use my phone anywhere in the area it needs to be fixed
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filmdecrypter
(@Infinite_2014) reported
@EE Hey! Please see the conversation thread above! Exactly what I feared has now happened and I've lost all my free boosts! I had enough to give me aproximately 15 GB of data! I was assured that this would not happen! Please help!!
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Shelley Bruce
(@BabesShelley) reported
@O2 seriously has the worst customer service. Over 40 minutes on hold on the phone to try to speak to someone SO FAR. I called @EE last week and was through to someone in 3 rings.
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Andrew barlow
(@PhrankBarlow) reported
@EE, worst customer care ever, I'd like a new phone please. Sure just pay us more than u will as a new @vodafone customer ..🤬🤬🤬
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joseph
(@_hpminecraft) reported
@EE are still lying to me through customer service after a number of days. wish I could actually take legal action at this point
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𝕂𝕁
(@karljoones) reported
@EE are you folks having issues in G41? Broadband has been intermittently cutting on and off since yesterday. Need this sorted for work today.
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Pineapplez 🍍
(@delly_dumpling) reported
@EE had a horrible experience with EE. I tried to save money by cancelling BT Sport which has two months remaining (£30) EE charged me £59.90 to do it. Make it make sense. They didn’t tell me during the call that I would be charged this fee. I found out via my extortionate bill t
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Figgy Pudding
(@FiggyPudding2) reported
@EE Is there an email address to which I can write? I have £60 worth of charges on my bill for calling EE for help
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chloe
(@chloe_k_99) reported
@EE can you please have customer service agent contact me 6pm tomorrow I seem to have been changed twice for my phone contract and my watch. Lately you guys haven’t been charging me my full price for contact witch was explained last yr I was being credited shouldn’t worry abt
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richard rock
(@v12ock) reported
@Pdouglas1970 @EE I had to call them via a FaceTime to inlaw Stuff to do Settings/mobile data/mobdataoption the voice and data to 4g Then if no good manually select network to T-Mobile You may have to remove dial assist It then worked Let me know as there was other bits of not
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Sheila Bennett
(@sheilab00608641) reported
Totally shocked by @EE … had a phone with them for two years, no issues with paying. Yet I can’t get an iPhone 13 pro max as I don’t earn enough, even with my husbands wages added on. No attempt to retain their customers either. Off to Vodafone I go
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Chris R
(@chriseighty3) reported
@EE Hi. You were supposed to have ported my number over on Thursday and it still hasn’t happened. I’ve called twice this weekend and spent 30min on hold both times before giving up. Can you help me here please?