EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 214
Birmingham, England 120
Manchester, England 91
Glasgow, Scotland 74
Bristol, England 44
Hackney, England 43
Croydon, England 42
Southwark, England 30
Hammersmith, England 30
Newport, Wales 29
City of London, England 27
Reading, England 26
Cardiff, Wales 24
Blackburn, England 22
City of Westminster, England 20
Batley, England 19
Wembley, England 15
Edinburgh, Scotland 15
Halifax, England 15
Liverpool, England 14
Leeds, England 14
Portsmouth, England 14
Bradford, England 13
Paddington, England 12
Newham, England 12
Wandsworth, England 11
Shrewsbury, England 11
Peterborough, England 10
Milton Keynes, England 10
Luton, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnLew81263270 John Lewis (@JohnLew81263270) reported

    @EE Pass the buck links never real humans when some thing gone wrong

  • _KatieStephen Katie Stephen (@_KatieStephen) reported

    Massive thanks to Martin @EE (Greenock) for helping me settle on a new phone contract. He completely turned around the poor follow-up service I’d received, and had me laughing and discussing handset colours in minutes. What a gem!

  • garrrrrzzz Garrrrrzzz (@garrrrrzzz) reported

    @EE are you doing mast updates in the Ivybridge Devon area? My internet is awful and I can’t work!!

  • Sbb2mothership SuzieQ (@Sbb2mothership) reported

    @EE Unfortunately I fall outside of this due to my renewal date despite being a loyal customer for numerous years.

  • Zaunresident D (@Zaunresident) reported

    LOVE that @EE called, because I've been a loyal customer for 12 years I can purchase additonal items to add to my monthly bill. What happened to rewarding actual loyalty? 'Here we're going to take £5 off your next bill for the thanks'... idk, it was just a sale op not a thanks.

  • furnifer stephen furnifer (@furnifer) reported

    @EE really poor customer service waited twice in queue to resolve bt sport issue only to be cut off both times after 10 mins of waiting

  • ninette_hartley Ninette Hartley (@ninette_hartley) reported

    @EE over the last hour I have had 10 - now 11 nuisance calls from abroad. I don’t answer and the I block the caller afterwards, but this is now tedious! What can I do? Help anyone? #nuisancecalls #EE

  • Farooqelx Farooq Ahmad (@Farooqelx) reported

    @ItsJamesPowers @EE I thought I was protected as I had an older plan and didn’t intend to upgrade. Surprise surprise, EE send me a messaging saying that I’ll be forced to upgrade. I said I didn’t want this, knowing I’d lose Free Roaming. They said, yes unfortunately, you’ll lose that service.

  • benoitx BX #Rejoin (@benoitx) reported

    @EE Using Latest MacOS, I tried Chrome, Firefox and Safari. All have the same issue, one cannot select a country to see the prices. The whole “add-on” for calls abroad is a bit of a messy experience frankly. Still can’t figure out how much are the plans & how much the calls would be

  • smithy82 Craig Smith (@smithy82) reported

    @EE Doesn’t help Olivia. As upgrades classed a new contract.

  • JohnLew81263270 John Lewis (@JohnLew81263270) reported

    @EE one never gets reply with common sense just get sent to Internet links so lazy real humans wanted not pass the buck

  • Stan_Din David Wright (@Stan_Din) reported

    Is there a problem with your website @EE ? I've been trying to download my latest bill all day and getting nowwhere.

  • RayMoor18 Ray Moor (@RayMoor18) reported

    @EE I wish to apologise. This fault is not caused by the EE network which is performing perfectly. This is entirely my fault.

  • adamchapman2398 Adam2398 (@adamchapman2398) reported

    @EE Hi ive done that & put in my email & password etc & it still says “there seems to be a problem”

  • ynnadddanny danny (@ynnadddanny) reported

    @EE I'm a new customer, activated yesterday. I am unable to view my bills on MyEE (the files it generates are corrupted). Also, it seems you're not waiving the set-up fee, but I have it in email that these will all be waived. I need someone to rectify this immediately please.

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