EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 198
Birmingham, England 174
Minehead, England 109
Manchester, England 87
Glasgow, Scotland 83
Hackney, England 38
Bristol, England 32
Croydon, England 29
Southwark, England 27
Reading, England 27
Cardiff, Wales 27
City of London, England 27
Newport, Wales 25
Liverpool, England 22
Barnet, England 17
Halifax, England 16
Luton, England 16
Plymouth, England 15
Wolverhampton, England 15
Bedford, England 15
Blackburn, England 14
Batley, England 14
West Bromwich, England 14
Nottingham, England 13
Wandsworth, England 12
Dunfermline, Scotland 12
Sheffield, England 12
Leeds, England 12
City of Westminster, England 11
Dudley, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • miles527 Miles (@miles527) reported

    @EE Hi 👋 are you able to advise potential customers the likely speeds will be in their area? I hear your average speeds on 4G are around 36 Mbps (nationally) which is a massive improvement on what my current network provides. 🚀📶

  • AndyTyrrell84 Andrew Tyrrell (@AndyTyrrell84) reported

    @EE painfully slow Internet today. Not what you need when the abysmal @virginmedia stops working yet again. Fed up

  • Jimmay94 James M (@Jimmay94) reported

    @DPDgroup_news @EE cancel my order forget it im done

  • petez316 Petez (@petez316) reported

    @EE Your customer service is beyond a joke. Loyal customers mean nothing to you, do they? Can't wait until I no longer have to pay you a penny! Spent hours on your live chat to resolve an issue, they were no help!

  • PWHambling Paul Hambling🇪🇺 (@PWHambling) reported

    @EE your 150 number isn’t letting me speak to an actual human. I put in my new SIM card topped it up and made a call as I was told to activate the pack, however this hasn’t activated the pack and just taken credit from me so now the pack won’t activate. Can you help please?

  • anabrayisgay heidi (@anabrayisgay) reported

    @EE is your website down?

  • ameliaprichard1 ameliaprichards (@ameliaprichard1) reported

    @EE you have sold me a faulty phone on contract I would like to cancel this contract now as we are not getting anywhere and that’s also a problem.. once again for a faulty phone you have sent me

  • craigwilliamsdj Craig Williams DJ (@craigwilliamsdj) reported from Croydon, England

    @EE your service and worth a ****. 6 years to long that I’ve been on this ****** network. How can you possible live in London and this age of technology and you constantly struggle to get a decent reception to your phone. I pay to much for my contract so ******* sort it out 🤬

  • petez316 Petez (@petez316) reported

    @EE took out plan in January for Samsung Galaxy Watch, after 5 months, 2 repairs from Samsung and a lot of headaches, I contacted yourselves to return the watch as clearly its not working as its supposed to. But being constantly told that as its over 30 days, you can't help

  • willow_natalie Willow Natalie🇺🇸🇻🇮 (@willow_natalie) reported

    @poppy_colson @EE Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account

  • WeeHeedthabaw Haw Sandival (@WeeHeedthabaw) reported

    You can send men to the moon but you can't get a ******* phone signal from @EE ... Talk about 5g I don't even get 3g its about time you stepped up. Even your wee map says I'm in a black spot so why sell us a product we can't use 😑

  • pompeyhedge ed francis (@pompeyhedge) reported

    @robbielockie @VodafoneUK @EE You're not alone. When 5G works it's great, but it rarely does. On 4G I'm getting speeds of 1mbps for a whole month now, and all they do is tell me there's no issue!

  • poppy_colson Poppy Colson (@poppy_colson) reported

    @EE absolutely disgusted with the service received from EE after having my phone hacked for the 2nd time. Phone number deleted and still told to pay £500 to cancel the contract even though my hacker cancelled my contract for me. I want out so please sort

  • ameliaprichard1 ameliaprichards (@ameliaprichard1) reported

    @EE what **** customer service with store and on the phone, I was told months back to pop into a store in order to swap the faulty phone I was sold on contract. Now I’m in store I’m told the phone has to be sent off. Wast of my tym

  • petez316 Petez (@petez316) reported

    @EE how is it fair to charge for a watch that is not working?

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