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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Croydon, England 26
Edinburgh, Scotland 18
Rochester, England 5
Manchester, England 56
Dalkeith, Scotland 1
Huddersfield, England 4
London, England 170
Batley, England 10
York, England 5
Milton Keynes, England 6
Birmingham, England 42
Glasgow, Scotland 76
City of Westminster, England 12
Amersham, England 1
City of London, England 20
Littleborough, England 1
Dunfermline, Scotland 3
Nottingham, England 6
Enfield Town, England 5
Ebbw Vale, Wales 1
Farnham, England 1
Hengoed, Wales 1
Newton Aycliffe, England 13
Southall, England 4
Watford, England 2
Poole, England 1
Telford, England 6
Barnet, England 2
Basingstoke, England 2
Rochdale, England 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • MartinElliker
    Martin Elliker (@MartinElliker) reported

    @EE You really don’t have any concept at all of my frustrations and today I find out you’ve taken payment from my bank for services I haven’t as yet received - up to the 22nd July everything was great I was with BT since this date everything has been awful - the service, the poor attempt a placating myself and worse of all your promises, constant apologies and procedures - a pile of 💩 that’s how I would describe everything I’ve experienced so far

  • Jacklolcow
    Jack Parker (@Jacklolcow) reported

    @EE its been 7 days since you guys turned off our fibre broadband for no reason (paying customers)! I'm running out of data hotspotting my phone just to work. We paid for a fibre upgrade in March, you only JUST installed it last Tuesday, 3 days later you switched it off. Help!

  • Monetization26
    Mr Gray (@Monetization26) reported

    @EE I’ve spent allday being told there’s no issues, when in fact 30house down the road have had no internet allday and have been affected if your on EE, BT & Sky so why aren’t your staff being open and honest about the situation????.

  • IamJoshJackson
    Josh Jackson (@IamJoshJackson) reported

    Hey @EE you’re leaving a voicemail for me 10 times per day asking me to setup my voicemail (which I’ve already done). Tried your in-app help and it told me to check FAQs. Can someone help?

  • Peter_Gregory_H
    Greg (@Peter_Gregory_H) reported

    @EE I’m waiting for someone to call me. I wrote ASSIST in a text message 30 minutes ago. EE is on the ball when you want my money. Silence when I need to speak to a real person for help.

  • Lordylord
    Mark H (@Lordylord) reported

    @EE your tnt sports activation process is virtually non existent online. Wasted 45mins of my life before resorting to having to wait in queue for telephone support (god knows how much more waiting is needed there)

  • ScribbinsLiamm
    Liamm Scribbins 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@ScribbinsLiamm) reported

    @EE That number doesn't work, beeps 3 times and disconnects. Can't even speak to a human, bloody joke 😡

  • nonesuperior
    None Superior (@nonesuperior) reported

    I’ve read time & again that a toxic workplace often reflects the character of its management, from senior leadership down to operations. @Concentrix is a clear example of this! And @EE is complicit in this with the upselling and unending sale targets. @Ofcom needs to look in.

  • KWHPublishing
    Kelly Wallace Horne (@KWHPublishing) reported

    @EE Hi, there appears to be a network issue in the SG16 and SG17 postcode regions. Several of us in the region have no mobile phone or data reception. It’s impossible to report via 150 when you have no reception. The Report A Problem web page is down and tells us to phone! 🤯

  • soupisready
    Martin Winstanley (@soupisready) reported

    @EE I talk with your team. your team promised to call back. your team never call back.

  • stevewill26
    Steve Williams™ 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 👻 🌲 (@stevewill26) reported

    Heads Up! I have finally seen sense, and ditched @EE , for my Broadband, which was costing me £50 per month, for a very slow connection. Certainly not the "UK's Best Network". I have a final bill for £44, just received, but @EE have passed it onto debt collectors, demanding £59.

  • NaomiLWood
    Naomi Langford-Wood (@NaomiLWood) reported

    @EE what’s happening? I’ve received another text saying that equipment is ‘in its way’. It’s already been cancelled in July but EE refused to collect it having left 3 unwanted boxes in my front doorstep for me to fall over. This building is structurally unsound and the equipment isn’t needed. I was told by EE to put it in my recycling bin but the council refused to take the bin with your junk in it. EE customer service is a nightmare

  • JTXbox
    JT (@JTXbox) reported

    @Alwhab58298Bd @EE @JezCorden Are you an EE customer in the UK, I don't have spare codes

  • AntWilson15
    Ant Wilson (@AntWilson15) reported

    @EE There multiple people i know having this issue !!

  • dalli_72
    D E A N 🍁 (@dalli_72) reported

    @EE Shouldn’t need to do that tbh you’re supposed to be providing a service people are paying for!

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