EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 217
Birmingham, England 123
Manchester, England 99
Glasgow, Scotland 61
Bristol, England 37
Croydon, England 34
City of London, England 31
Southwark, England 31
Minehead, England 30
Hackney, England 30
Newport, Wales 30
Cardiff, Wales 29
City of Westminster, England 25
Blackburn, England 25
Reading, England 23
Hammersmith, England 21
Liverpool, England 19
Batley, England 18
Leeds, England 15
Bradford, England 14
Luton, England 13
Newham, England 13
Wembley, England 13
Plymouth, England 12
Edinburgh, Scotland 12
Peterborough, England 12
Romford, England 12
Shrewsbury, England 12
Bedford, England 11
Sheffield, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • mattyboyev Matt Evans (@mattyboyev) reported

    @EE is there a broadband issue in bd16? My broadband has just gone off

  • delderek Delboy (@delderek) reported

    @EE Hi. I got an upgraded phone but I didn't want to pay more than I was paying per month so opted for a refurbished Oppo. It has now gone on the blink after 1 month. Ideally I'd like to return it for another phone but your renewal deals are just awful. What can I do?

  • MichelleD_85 β̣̣̥αбϕϑσℓℓ (@MichelleD_85) reported

    @EE my gaming bundle code doesn't work, says its not compatible with the device when trying to check out...

  • mattyboyev Matt Evans (@mattyboyev) reported

    @EE Is there an outage in BD16? Broadband just went down

  • peggram_tara Tara Peggram (@peggram_tara) reported

    I’m beyond frustrated. Day 2 with no signal!! What’s going on @EE 😭😭😭

  • Disjt2u Chris Gath (@Disjt2u) reported

    @EE stop hiding information on how to cancel my expired contract + why are you sending out letters telling people to dial 150 to discuss their 4gee broadband contact? The SIM cards in the router so how do you propose I dial 150 on my router??

  • Isv71903127 isv (@Isv71903127) reported

    @Peachjosef @EE @RishiSunak If your has data and minutes left over at the end of the month and don’t roll over make sure you use it all up because you are paying for it why give it back to these nasty mobile companies Make sure you ring or texts a different network and watch YouTube all night.

  • TheTruthSpoke1 The Truth Spoke. (@TheTruthSpoke1) reported

    @EE Upgrade isn’t due till December that’s when it will be 10 years exactly. They didn’t give me any discounts when I told them I’ve been a loyal customer 8 years. Anyway who do I speak to about this ? Thanks in advance.

  • scootaar Alex Lane (@scootaar) reported

    @EE has there been network issues in Leytonstone today?? As I’ve hardly had any reception today and I had no issues Wednesday when I was on shift! #networkproblems

  • RyanWhatmough Ryan Whatmough (@RyanWhatmough) reported

    @EE I'm trying to claim the Razer Kishi through a text I've received from upgrading to the s21. Everytime I get to checkout it's still trying to charge me full price. I've even tried entering the voucher code provided but it won't work. Can anyone help?

  • MrBurnsIRL Mr Burns 💁🏼‍♂️ (@MrBurnsIRL) reported

    @EE Hi Connor. My current eSIM works fine in my phone but the phone’s being swapped by Apple, so I need to transfer the eSIM. iOS 14 can do that directly but EE apparently doesn’t support it... hence I have to wait for a pack. Disappointing after all these years this isn’t digital.

  • _billylockwood lockwxxd (@_billylockwood) reported

    @EE sort your **** out, wifi is constantly sooo bad fml

  • clacy_jones Rebecca Clacy-Jones (@clacy_jones) reported

    @EE any known issues in Edinburgh? Broadband has been dodgy all day....

  • realmikeelder Mike Elder 💙 (@realmikeelder) reported

    @EE having problems claiming my free Razer Kishi as part of my S21 Ultra bundle. Code texted to me isn't working at the checkout. Help please!

  • louise_lunney louise lunney (@louise_lunney) reported

    @EE Is the app (on iPhones) down again?!

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