EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 200
Birmingham, England 115
Manchester, England 87
Glasgow, Scotland 52
Bristol, England 33
Croydon, England 31
Hackney, England 31
Newport, Wales 30
Southwark, England 28
Minehead, England 27
Cardiff, Wales 26
City of Westminster, England 25
Blackburn, England 25
City of London, England 23
Reading, England 22
Hammersmith, England 21
Batley, England 18
Liverpool, England 15
Leeds, England 14
Newham, England 13
Wembley, England 13
Bradford, England 13
Shrewsbury, England 12
Romford, England 12
Edinburgh, Scotland 11
Plymouth, England 10
Peterborough, England 10
Paddington, England 10
Crawley, England 10
Wandsworth, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Idloveit84 I’d love it (@Idloveit84) reported

    @EE I can’t call but data ok. Are you down? #ee

  • lauraa_jessica Laura Bradshaw (@lauraa_jessica) reported

    @EE Please can someone help me out. My Mum has had terrible customer service so far and her contract hasn’t been updated TWICE now after speaking to a number of people. It’s a joke, as she is paying double the amount that has been agreed. #eesupport

  • Tom101101101 T (@Tom101101101) reported

    @Sacha52067770 @EE I’ve been with them for six years nearly and it’s a joke. Definitely going with a different provider next time. 🙄 and it’s a joke when you pay £75 and get nowhere 🙄 and my old phone was the Google pixel six pro would definitely never recommend that phone to anyone kept breakin

  • KeithCP2 Keith Pates (@KeithCP2) reported

    @EE I seem to have missed topping up today for my pack, my phone is still not fixed so need to put £10 on for the pack to renew, can you help please and do it over the phone, I usually do it on 360, but need to locate the p/w had a gas service today,Thanks Keith

  • BradfordBantam1 Bantam (@BradfordBantam1) reported

    @EE no mobile internet? Says 3G/4G on and have full signal but won’t connect. For example safari on iPhone says can’t load page as I’m not connected to the internet?

  • D41ROB David Roberts 💙 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@D41ROB) reported

    @EE @WelshGasDoc There were over 1000 reports of problems with EE around 10am if that helps .@DowndetectorUK

  • jumbo172_ nick smith (@jumbo172_) reported

    @EE I'm trying to order a contract SIM via the EE website but when I get to payment the credit check page isnt working. Every time I fill in the fields and hit continue it just clears all the fields without any error message, I have tried several times now. Please help

  • Tom101101101 T (@Tom101101101) reported

    @EE It’s definitely a shame about your customer service/network coverage when you have issues with your phone and they say they will call you back twice in the last four hours. They’ve said they will call me back and they haven’t. What a waste of time probably been with yours 6 years

  • lola_lo_xo Ololade mi… (@lola_lo_xo) reported

    @EE is there any news as to the service coming back? I’ve tried restarting my phone but I’m still not able to make calls?

  • Porke101 Andrew O'Rourke (@Porke101) reported

    @EE any problems with the 4g in Glasgow cause mines is rubbish at the moment

  • jwilliams1404 Jordan (@jwilliams1404) reported

    The worst service with @EE I’ve ever had. Ordered a SIM card on the 6th and nothing has arrived. Yet they have taken money and sent out me out a bill. Honestly the worst service !!

  • saveHOVE The Info (@saveHOVE) reported

    @EE Hi! The phone is jow working again. My home help had the same problem but is now ok too ta!

  • jambojamer Simon James 🇪🇺🇺🇦Mastodon: simonjames@c.im (@jambojamer) reported

    Have DM'd @EE as requested but no reply, 2 hrs later. Anyone else in the North West England/North East Wales, CH5 postcode specifically having connection issues??

  • missbunny1989 Xstina (@missbunny1989) reported

    @EE trying to call but all the calls just say call ended straight away. I heard their is network issue on Google news its says help?

  • KyLinaP25 LinaP #TallulahShark (@KyLinaP25) reported

    @EE Yes but obviously a problem as it’s affecting everyone

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