EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 225 |
| Birmingham, England | 147 |
| Manchester, England | 102 |
| Glasgow, Scotland | 70 |
| Minehead, England | 65 |
| Hackney, England | 39 |
| Croydon, England | 36 |
| Bristol, England | 35 |
| City of London, England | 29 |
| Southwark, England | 28 |
| Reading, England | 27 |
| Cardiff, Wales | 27 |
| Newport, Wales | 23 |
| Blackburn, England | 20 |
| Liverpool, England | 18 |
| Bradford, England | 17 |
| Batley, England | 16 |
| Bedford, England | 16 |
| Plymouth, England | 16 |
| City of Westminster, England | 14 |
| Hammersmith, England | 14 |
| Peterborough, England | 13 |
| Leeds, England | 12 |
| Luton, England | 12 |
| West Bromwich, England | 12 |
| Wembley, England | 12 |
| Romford, England | 12 |
| Newcastle upon Tyne, England | 11 |
| Norwich, England | 11 |
| Wandsworth, England | 11 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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James 🇬🇧
(@ItsJamesPowers) reported
@TommyDownSouth @EE @SamsungUK I've been a customer of EE since my first phone in the days of one2one. I've never been treated as bad.
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Tommy, #JustStopWokery
(@TommyDownSouth) reported
@ItsJamesPowers @EE Should still be in warranty but can only suggest when the contract finishes tell them you will be going elsewhere. But in the meantime if it was me I would find a local phone repairer and see how much it would cost to check and repair. Then just chalk it up to bad experience.
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Andy Hall
(@AndyHall540) reported
@EE Hi EE. Does your free for bit deal coincide with the pixel 7 pro as I started a contract for one on the 6th dec but was never offered the fitbit. Thanks
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James 🇬🇧
(@ItsJamesPowers) reported
Another day of @EE Completely ignoring me. no resolution seems forthcoming. I am beginning to think I may need to cancel DD to get a bloody answer.
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Louise Cunningham
(@lou_cunningham) reported
@EE Is this standard to block customers from help and from speaking to a supervisor? I'm quite desperate for assistance and am shocked that Sumeet is refusing to connect me to a manager.
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Roy Hutchinson
(@royhutchy) reported
@EE is your website not working to access my account?
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Ryan Anderson
(@ryanstanley22) reported
Never ever leave @EE for @O2 ee may not be great but at least you get what you pay for, currently pay for phone service which @O2 don’t provide
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Tommy, #JustStopWokery
(@TommyDownSouth) reported
@ItsJamesPowers @EE @SamsungUK I would suggest it not a good phone to buy. So many problems. Crapola
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Karl Bollons
(@KBollons) reported
@EE is your online payment down as trying to give YOU money but it’s not going through !
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Izer
(@Izerr) reported
@EE I'm getting absolutely nowhere with your customer service teams today on phone and chat. Can someone please help?
-
cheryl
(@cherylockerby) reported
from
Barry, Wales
@EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago
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Neelam
(@neelam_s_ali) reported
Thank you for your messages Bob. As you can see, the issue here is there is no communication from @EE bothering to notify what its taking, why & when. Nevermind asking for customers authority/agreement/convenience. I look forward to hearing from you within the remaining 6 days.
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Dan
(@dnlphlptt) reported
@EE your website is down and I have no way to top up my phone. Please help?
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Jessica Mitchell
(@Jessica_pixels) reported
@EE Good Morning, can I please ask for a customer service email address to contact your team to resolve an account issue? Thanks in advance. J
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so
(@so56596282) reported
@EE is there an issue with the network in the KY1 area? this will be the 3rd day of me barely being able to use my phone due to mobile data not working and the signal dropping also :(