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EE

EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sandhurst, England 1
Waltham Forest, England 6
Enfield Town, England 4
Birmingham, England 45
Carlisle, England 2
Manchester, England 52
Bridport, England 3
Saxmundham, England 1
Wolverhampton, England 9
Wembley, England 5
Ruislip, England 1
Wirral, England 1
Belfast, Northern Ireland 7
Inverness, Scotland 2
Leeds, England 7
Whitchurch, England 1
Box, England 1
Newcastle upon Tyne, England 4
City of London, England 19
Hemel Hempstead, England 4
Newham, England 3
Southwark, England 20
Washington, England 1
Walthamstow, England 4
Marlow, England 2
Bromley, England 2
Luton, England 13
London, England 184
Rugby, England 3
Edinburgh, Scotland 17
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • CathyVhal
    Cathy (@CathyVhal) reported

    @EE @EE if l come here would my problem be solved faster?l am at my wits end. Your technical team and call centre have for the past year failed to link my products to my EEapp. The cherry on the top is l can’t cancel any of my plans because l will be penalised for a YOU problem.

  • nonesuperior
    None Superior (@nonesuperior) reported

    I’ve read time & again that a toxic workplace often reflects the character of its management, from senior leadership down to operations. @Concentrix is a clear example of this! And @EE is complicit in this with the upselling and unending sale targets. @Ofcom needs to look in.

  • L_Faulkner1
    Louise Faulkner (@L_Faulkner1) reported

    @EE mobile phone bill has additional charges x 3 from other companies but no info whatsoever on what these are - help please?

  • roqzivelli
    roqzee (@roqzivelli) reported

    Best of luck switching to @EE with their bait and switch £50 deposit mentioned literally nowhere until you get your first bill and which they will hold “until you establish good payment history” which means indefinitely. FOH. Cancel it quickly please.

  • itstomwoo
    Tom (@itstomwoo) reported

    @christesla @Unrealistic693 @EE Damn have you tried *3001#12345#*

  • j199024
    John (@j199024) reported

    @EE Your broadband service is horrendous. £120 per month for Internet and TV and if the Broadband doesn't work literally shuts everything down for hours at a time, horrendous.

  • MartinElliker
    Martin Elliker (@MartinElliker) reported

    @EE @EE @Ofcom - I’m fed up with calling you and getting nowhere - the best support you can give me is getting the premium service I’m paying for up and running and rather than me having to chase you - how about someone gets your act in order and call me - Such a shame are you real?

  • stevewill26
    Steve Williams™ 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 👻 🌲 (@stevewill26) reported

    Heads Up! I have finally seen sense, and ditched @EE , for my Broadband, which was costing me £50 per month, for a very slow connection. Certainly not the "UK's Best Network". I have a final bill for £44, just received, but @EE have passed it onto debt collectors, demanding £59.

  • IanJacklin1
    Ian Jacklin (@IanJacklin1) reported

    @EE @nstoker Network doesn't allow calls here in the UK

  • WillWri36918764
    Will Wright (@WillWri36918764) reported

    @EE Told @EE we want to leave and cancel direct debit, threatened with debt collectors as we are in a 'contract'. Sorry, @EE are the only ones not fulfilling their end of the contract!

  • fredbeare
    Davie G 🇬🇧 (@fredbeare) reported

    @EE why is your wifi so bad? Told you it would be when i joined. But as usual your bit doesnt understand and no humans. All i wanted was to add another extender At least BT were mostly helpful, even their autobots sometimes. Ee now help whatsoever

  • Eltidostar
    SpionK (@Eltidostar) reported

    @EE it seems that you have utilised dial-up technology for your 5G in TA9 area #poorsignal #slow

  • banx82
    Allan (@banx82) reported

    @j199024 @EE It goes down every month. I’m sick of them, I was with sky for 20 years and can’t remember the internet ever going down. I’ve been with @EE for 2 years and it goes down every month. Also it’s nowhere near as fast as they claim

  • bionic_KT
    Bionic_KT (@bionic_KT) reported

    @WeAreOpenreach @EE The issue is the lack of momentum by Openreach to gain this permission. I got this myself and passed it on via EE but they were advised by you that it had to be you that got this. So I gave details and now you’ve emailed once.

  • Lordylord
    Mark H (@Lordylord) reported

    @EE your tnt sports activation process is virtually non existent online. Wasted 45mins of my life before resorting to having to wait in queue for telephone support (god knows how much more waiting is needed there)

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