EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 194 |
| Birmingham, England | 100 |
| Manchester, England | 88 |
| Glasgow, Scotland | 87 |
| Hackney, England | 40 |
| Bristol, England | 39 |
| Southwark, England | 33 |
| Kingston upon Hull, England | 33 |
| Croydon, England | 32 |
| Batley, England | 28 |
| Newport, Wales | 27 |
| Cardiff, Wales | 26 |
| Hammersmith, England | 25 |
| City of London, England | 24 |
| Reading, England | 22 |
| Halifax, England | 17 |
| Blackburn, England | 16 |
| City of Westminster, England | 16 |
| Edinburgh, Scotland | 14 |
| Liverpool, England | 13 |
| Wembley, England | 13 |
| Crawley, England | 12 |
| Bradford, England | 12 |
| Leeds, England | 12 |
| Paddington, England | 12 |
| Camden Town, England | 12 |
| Luton, England | 11 |
| Newham, England | 10 |
| Wolverhampton, England | 10 |
| Portsmouth, England | 10 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave P
(@Sarkies_Proxy) reported
@Andersj822010 @danhardaker @EE Usually you need key words to get pushed up Watch. ******* ****. Useless service. Going to leave. Vodafone. Worst support ever.
-
TinRobot
(@TradingTin) reported
Now that 5G is increasingly a thing I was hoping to ditch my FTTC just as I got rid of my landline nearly a decade ago. Sadly @EE pricing is still insaneLy expensive. Looks like I will be a @virginmedia customer for some time yet.
-
Hannah Reidy
(@hanreidy27) reported
@EE why is it impossible to upgrade on the website? Every link says sorry not available. Multiple people have tweeted about this but there is no solution. I don't want to have to go in the shop, and don't have the time to sit on a call.
-
Leigh Mary Stokes
(@LeighMaryStokes) reported
Just spent 45 minutes talking online to @EE customer service as my phone screen stopped working (been using old phone) and after being told repeatedly to try things by tapping settings etc which I can't do they left the chat. Fuming. 45 minutes of my life wasted.
-
Anselum Mascarenhas
(@JosephMasca) reported
@EE very bad experience with EE network
-
Paul
(@Paul_N_C) reported
@EE @EE Morning, I’ve had to get a EE PAYG sim for coverage in Birmingham at short notice. Service is excellent. Is it possible to upgrade that PAYG number into a pay monthly contract or do I need to set up a specific pay monthly sim? Thanks.
-
New Directions 🇬🇧🇱🇨
(@NewDirections7) reported
@EE good morning. How can I get some assistance for a new phone delivered yesterday. Tried texting Enjoy but haven’t received a response! Can’t launch the EE app but phone works for calling. HELP!!!!!
-
Matthew Clark Leach
(@LeachJuice) reported
Anyone else on @EE and experiencing 'Emergency calls only' on their phones, but only in certain areas?
-
Dave Payne (Payneardo) 😇
(@payneardo) reported
@EE And sorry another question why have stores if you are never going to stock certain phones in then.. especially when it's a long wait to be served (so I was told)?
-
Dave Payne (Payneardo) 😇
(@payneardo) reported
@EE 🤔 sorry it looks like I will be leaving. Just waiting for the end of my contact. I do have a quick question, I also have watch contact when can I cancel that, are they 24 month as well and I have to give 30 days notice?
-
کلیپ روز
(@cliperooz) reported
@EE Rubish network . I havenot use my simcard for 1 month and you disabled it !!!!!!!!! 😡😡😡
-
danhardaker
(@danhardaker) reported
@Sarkies_Proxy @EE I know, I feel bad for interrupting their coffee and small talk about Taylor Swift.
-
Islay Man
(@islay_living) reported
@EE Your custom service is terrible.. Why do you not reply to customers??
-
abbecummings
(@AbbeStyles) reported
@O2 @EE do you want a new customer?
-
CG’🌻
(@missycsg) reported
@EE I’m talking to a supervisor on live chat and they’ve just left mid convo without the issue being resolved??? Literally sums up the reason why I’m trying to leave. Awful customer service.