EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 226
Birmingham, England 149
Manchester, England 103
Minehead, England 72
Glasgow, Scotland 71
Hackney, England 39
Croydon, England 37
Bristol, England 36
Southwark, England 29
City of London, England 29
Reading, England 28
Cardiff, Wales 27
Newport, Wales 23
Blackburn, England 20
Liverpool, England 18
Bradford, England 16
Batley, England 16
Bedford, England 16
Plymouth, England 16
Hammersmith, England 15
City of Westminster, England 13
Peterborough, England 13
Wandsworth, England 12
Luton, England 12
West Bromwich, England 12
Wembley, England 12
Romford, England 12
Newcastle upon Tyne, England 11
Leeds, England 11
Norwich, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • ElectricBearCom Jimmy R (@ElectricBearCom) reported

    @EE No home Internet connection since the morning and no way of checking if there's a problem on your end, service status checker seems to be mobile network only. Tried restarting the hub multiple times, unplugging the cable to the socket, even a factory resstart

  • ValveRpz RPZ valve testing (@ValveRpz) reported

    @EE In January 2021 EE promised there would be no increase in phone charges in Europe, you lied and I will no longer use your network.

  • Yoonicorn252 The Dalek of Yoon 🇬🇧🇬🇧🏴‍☠️ (@Yoonicorn252) reported

    @EE Investing in customer services is more than a financial transaction. Small charges grow, it’s the start of a slippery slope. Those of us who travel will gravitate towards other suppliers who honour their zero EU roaming charge promise.

  • ProEUdreamer Kevin (@ProEUdreamer) reported

    @EE You previously vowed not to reintroduce EU-roaming charges. How can anyone feel confident using a network which lies and gets too grEEdy?. Obviously more interested in satisfying your shareholders. BT fatcats just cannot get enough cream! I hope you lose a lot of customers!

  • bellyncfc supanotts (@bellyncfc) reported

    @EE Yes well my contract is up in Oct,can you mark it down now that I am 100% leaving at that date for another company that does not rob

  • DadPool40 DadPool (@DadPool40) reported

    @EE what a joke. I have 3 months left to upgrade and a broken iPhone and you won’t do anything. Not good customer service. #ee #crapcustomerservice #stayaway

  • WillLambert4 Will 🌍🌳⚡️ (@WillLambert4) reported

    @EE are you aware there’s an issue with login on the ‘my EE’ app? Can get to my account fine on webpage, but app just returns the ‘username or password not recognised’ I’m Absolutely using the same. Quite a few other comments on App Store indicate this is impacting others

  • venkman2_11 Paul Steer (@venkman2_11) reported

    @EE Can’t beat trying to upgrade on your website when you get to the final page and it comes up with “can’t find the page”. If it wasn’t bad enough every other company undercuts you on price you make it as difficult as possible

  • angewilliams92 ange (@angewilliams92) reported

    @EE absolutely rubbish customer service called up today to ask what deal they could offer when my contract ends. The call ended with the person saying “we can’t help you. Call back on august 1st to cancel”. Wow.

  • Ginger___Gaming GG (@Ginger___Gaming) reported

    @EE I understand 5G will depend on my coverage but I was told I was in an area to receive a suitable 5G signal strength to surf, stream etc but with previously mentioned speeds I was unable to do anything at all and just outside of London and not on a mountain having a shave!

  • andrewruseclark Andrew Ruse-Clark (@andrewruseclark) reported from Milton Keynes, England

    @EE Basically Internet has gone down since 1330 yesterday after speaking to a customer advisor who told me it will back tomorrow time to shop around

  • kunlexzy01 𝓖𝓸𝓭 𝓸𝓯 𝓦𝓪𝓻 (@kunlexzy01) reported

    @EE Please, I need a customer care line I can contact.

  • BP_translations Birgit Puttock 💙🇪🇺🇩🇪🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BP_translations) reported

    @EE Still not convincing me. Plenty of good providers who are not taking advantage of not having to follow EU rules. I expect a fall in customer numbers might show you the error of your ways.

  • keeni__ blessed (@keeni__) reported

    @ee you keep saying my bill is ready. But never ask if I am ready.

  • arronlaws Arron Laws (@arronlaws) reported

    @EE Can someone help me please

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