EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 196
Birmingham, England 108
Manchester, England 82
Glasgow, Scotland 60
Bristol, England 32
Hackney, England 30
Croydon, England 30
Southwark, England 29
Newport, Wales 26
Reading, England 25
City of London, England 25
Cardiff, Wales 25
Blackburn, England 23
City of Westminster, England 22
Hammersmith, England 22
Minehead, England 19
Batley, England 16
Leeds, England 14
Bradford, England 13
Luton, England 12
Wembley, England 12
Edinburgh, Scotland 12
Newham, England 12
Portsmouth, England 12
Camden Town, England 11
Halifax, England 11
Peterborough, England 10
Wandsworth, England 10
Newcastle upon Tyne, England 10
Walsall, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • MP5_Tweets #brexitlife (@MP5_Tweets) reported

    The @EE call centre in Newcastle just put the phone down on me because I asked to speak to a manager, some bloke with a deep northern Irish accent and the word part kept me waiting over 27 minutes absolutely disgraceful people. Customer service is awful!!

  • JoeMcFadden90 Joe McFadden (@JoeMcFadden90) reported

    @j_4ngo @EE Still won’t get signal

  • pbizzle1985 Paul Bannister (@pbizzle1985) reported

    @EE hey guys - are there problems in Manchester - I can’t get 4G

  • soniadias21 sonia dias (@soniadias21) reported

    The lady Alaine or Aline at @EE customer service was absolutely terrible had no customer services skills I fell absolutely disgusted by the way she behaved on the call, was not helpful with anything.I am disgusted I’m so glad I am not with this company because it’s the worse!!!

  • ViXenTallulah86 Victoria Elizabeth (@ViXenTallulah86) reported

    @ee iv had a problem with my broadband and since ive been in touch iv had no internet whatsoever. An engineer was supoosed to be here this afternoon bit iv recoeved no phone call or cancellation or anything. Can you help?

  • Maxim1010 Name Cannot Be Blank (@Maxim1010) reported

    @MarkAshleyD @tonydpoison @EE Yeah man I was the same. Was with em best part of 10 years and that counts for **** all. Got a better deal elsewhere as well

  • tianbosi 添柏司 TDP (@tianbosi) reported

    @EE stop calling me. i am not your customer. reported to @Ofcom

  • Craig25034331 Craigo (@Craig25034331) reported

    @EE Looking to upgrade, rang earlier, felt like I was being pushed into the smart package as the essential package was never mentioned and also prices quoted more than on my EE app can anyone help. Thanks

  • lauren_216x Lauren (@lauren_216x) reported

    @EE pls help trying to log into my EE perks account and its saying my account is deactivated! 🙈

  • howinator Colin (@howinator) reported

    @wheeleyd05 @EE Always been a note user rather than an S but the S21 ultra does look good. Problem is, most modern day phones all do the same thing

  • chinbroom86 Mark Beard (@chinbroom86) reported

    Thought to myself today, I'll treat myself to the new Samsung Galaxy S21 on @EE. Have a look, cheapest contract £82 a month. Erm, YOUR ALREIT PAL!! Absolute joke how much phone contracts have become....#ripoffee #jogon

  • Eala_Jewellery Eala Jewellery (@Eala_Jewellery) reported

    @EE Hi looking to pre order S21 using my NHS discount code as my upgrade. Can anyone help? Thanks

  • LePhantomDennis Den 🇬🇾 🇯🇲 🇬🇧 (@LePhantomDennis) reported

    @christatum4949 @EE I was serious when I said no Micro-SD expansion capability support means I'm not getting it.

  • DonChristof Don (@DonChristof) reported

    @EE hi wonder if someone could help please?

  • daddybearcub DBC (@daddybearcub) reported from Glasgow, Scotland

    @EE hi guys, I’ve just received confirmation that DPD are going to be delivering my upgrade but my address is incomplete on the details, help! It doesn’t say the flat number (their ref Parcel No. 1550 0951 738 083 W)

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