EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 221
Birmingham, England 122
Manchester, England 94
Glasgow, Scotland 74
Bristol, England 45
Hackney, England 44
Croydon, England 42
Hammersmith, England 31
Southwark, England 30
Newport, Wales 29
Reading, England 27
City of London, England 27
Cardiff, Wales 24
Blackburn, England 22
City of Westminster, England 20
Batley, England 19
Portsmouth, England 15
Wembley, England 15
Edinburgh, Scotland 15
Halifax, England 15
Bradford, England 14
Liverpool, England 14
Leeds, England 14
Paddington, England 12
Newham, England 12
Wandsworth, England 11
Shrewsbury, England 11
Peterborough, England 10
Milton Keynes, England 10
Luton, England 10

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports

Latest outage, problems and issue reports in social media:

  • miss_magpie_spy Niki Groom (@miss_magpie_spy) reported

    I’ve downloaded my @EE app to check my WiFi speed but the numbers mean NOTHING to me. What is good / bad please? I’ve DMd EE but got a ‘we’re busy’ auto message. Need to make sure WiFi ok for a meeting next week....

  • emcharlotte96 Emily (@emcharlotte96) reported

    @EE so you’re supposed to be customer service, yet haven’t replied to any tweets of complaint in the 3, almost 4 hours you have been ‘open’? Right.

  • MrMarkJohnstone Mark (@MrMarkJohnstone) reported

    @EE hi, I have been trying to call your help centre all morning to talk to one of your technical, but nobody available, can I get help here please ?

  • PHillcoat Peter Hillcoat (@PHillcoat) reported

    @EE What’s going on with the MyEE app pls? Not been able to log in for several days, live chat unable to help twice...can you help pls?

  • Kilbybooty Lisa Kilby (@Kilbybooty) reported

    @EE Hi, I have just received the S21. I know I need to put my old sim in the new phone, but I am not sure what data is stored on that and what is on the phone itself, or how to do the transfer, or what order to do it all in - help please!

  • Mutsa8 Mutsa Magadah 🆗 (@Mutsa8) reported from Dunstable, England

    @EE oi why when connected to your WiFi do my apps say not supported in this country. Fix up!

  • Emmcee83 Martin Campbell (@Emmcee83) reported

    @EE I’m struggling to log into the app at the moment. Says there are problems, it’s been like that for a couple of days. Logging in online doesn’t work either. I’ve changed my password a couple of times too which hasn’t worked. Are you aware of any issues?

  • s_anastass 👸🏻 (@s_anastass) reported

    @EE Thiught EE’s customer service was like no other, but no one has replied to my dm since 09:30am ??

  • garam_chai82 Mr_K (@garam_chai82) reported

    @EE Hi, yesterday I was offered an upgrade deal on your chat for an upgrade by Mara; told it would be saved on my account notes. Later on, went on chat and Kanika couldn't offer it or be more help so escalated to Rahul, who also couldn't help. Then dc me without an answer.. help?

  • heaslet David Heaslet (@heaslet) reported

    @wsjhamilton @EE At least you can still install it and get the error! I had this for ages, it worked for years before that, then this error and now says it's not compatible with my phone - only thing changed was the app so go figure. They need to get some coders in to fix this!

  • Saintbelle2016 Sue Bennett 🌻🐈🤺 (@Saintbelle2016) reported from Milton Keynes, England

    @EE Maybe will try again. The apple music hasn't been added as tried to download and it said EE hasn't applied. Teething problems I guess.

  • heaslet David Heaslet (@heaslet) reported

    @emcharlotte96 @EE At least you can still install it and get the error! I had this for ages, it worked for years before that, then this error and now says it's not compatible with my phone - only thing changed was the app so go figure. They need to get some coders in to fix this!

  • adult_inn Adult Humour Inn (@adult_inn) reported

    @EE The my ee app is broken, it closes on both my devices, I see this also happens with other members too after a quick google search.

  • up_the_ARSE_nal Al (@up_the_ARSE_nal) reported

    @EE Been through all this already thanks. Spoke to a level 2 engineer who then explained it was a known issue affecting quite a few customers.

  • smilingmcgarry sorcha wave (@smilingmcgarry) reported

    @EE hello i am having trouble with my 4G, whenever i go onto it nothing seems to be working. it’s not connecting to anything while i’m on it even tho i have unlimited data. thanks.

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