EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 201
Birmingham, England 95
Glasgow, Scotland 89
Manchester, England 52
Hackney, England 51
Kingston upon Hull, England 35
Hammersmith, England 33
Bristol, England 33
Croydon, England 29
Newport, Wales 28
Reading, England 24
Cardiff, Wales 21
Southwark, England 21
Batley, England 18
City of London, England 17
Wembley, England 15
Bedford, England 15
Barnet, England 14
Luton, England 12
Wolverhampton, England 12
Crawley, England 11
Blackburn, England 10
Halifax, England 10
Portsmouth, England 10
Bradford, England 10
Edinburgh, Scotland 10
Walsall, England 9
Romford, England 9
Milton Keynes, England 9
Normanton, England 9

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • AAhmdt1 AAhmdt (@AAhmdt1) reported

    @EE hello. Can you please help reactivate my SIM card. I can’t reset any of my other accounts as all codes are sent to this number

  • L81588705 L (@L81588705) reported

    @EE Hi, can you confirm if as an existing customer I will be charged abroad or not?

  • Katie__Jayne_ Katie-Jayne♥ (@Katie__Jayne_) reported

    @EE I'm having constant issues with 5g and 4g since you did 'network improvements' in my area. Paying for a plan I am barely getting use of it's getting tiresome now

  • Elz_tweets Elz_tweets (@Elz_tweets) reported

    @EE Hello, I have received a PAC code and am moving over to another provider. How do I cancel my contract?

  • PaulMorris7777 #ToriesOut 🍊🍊🍊 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 🇵🇸 (@PaulMorris7777) reported

    @EE My Dad made a top up of £5 on the 19th Oct 2021. This is for emergencies and rarely uses his mobile. However, last Thursday he tried to phone me and there was no credit in his account. He can't even phone 150. Can you help? PM.

  • Impablomations Impablomations (@Impablomations) reported

    @EE EE website is down, just shows blank screen. Tried on Chrome, Firefox, Opera and Chrome for Android

  • iRISHHHwISE lawd_Cee 🇳🇬 🇬🇧 🎄🎄 (@iRISHHHwISE) reported

    @EE hello can you please help as my @NHSuk discounts perks keeps saying invalid at checkout ???

  • dsbahia1 Mr S 🌸 (@dsbahia1) reported

    @EE 👋 I've paid a final bill for ending a phone contract and it was paid successfully but it's been refunded to me as it's been rejected? It's a direct debit, can you help?

  • TigerZindaHay Muntazir e Mahdi (@TigerZindaHay) reported

    @Ofcom @EE Your nonsense policy say that no network can guarantee coverage inside the homes in UK so they milk this policy 🙄

  • Grant_Packham Grant Packham (@Grant_Packham) reported from Eastbourne, England

    @EE I've seemed to have lost all network, any info on why this has happened?

  • GardnerLOJ Ursa Major Gardner (@GardnerLOJ) reported

    My @Apple iPhone 11 taken out with @EE on a 24 month contract has just failed on me at the 18months mark. The screen doesn’t respond to touch. Neither company wants to help and it’s going to cost me £205 to rectify. They don’t even know why it’s packed in. Pathetic

  • PurpleeileenE purple granny (@PurpleeileenE) reported from Milton Keynes, England

    @EE really impressed with your response to my online form, quick reassuring and helpful advice from customer services. Thank you. Spoof calls now being dealt with.

  • JoLarcs Jo-Anne Larcombe (@JoLarcs) reported

    @EE is there a problem in TR1 as we have a solid red light on our broadband and no internet… have tried restarting

  • thebigdonmk mk🌻🌻 (@thebigdonmk) reported

    @EE I have broadband AND a mobile contract with you. The broadband is bollocks and never works so I always use my mobile data, then that never works too?!

  • Gregsop Andy Gregory (@Gregsop) reported

    @EE Now been waiting since SUNDAY for a call back. Disappointing with me being a customer since 1997 and having spoken to an EE representative about other things yesterday and assuring me he would leave notes for someone to call me...

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