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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Cardiff, Wales 9
Glasgow, Scotland 78
London, England 153
Yeovil, England 3
Belfast, Northern Ireland 5
Northwich, England 4
Sunderland, England 1
Derby, England 2
Newton Aycliffe, England 12
Wandsworth, England 5
Pontypool, Wales 1
Alston, England 1
Manchester, England 39
Batley, England 6
Truro, England 2
Barry, Wales 2
Burntwood, England 3
Newport, Wales 18
Dudley, England 1
Brentwood, England 1
Hackney, England 11
Croydon, England 20
Southend-on-Sea, England 3
Dunfermline, Scotland 6
Ilford, England 9
Edinburgh, Scotland 29
Halifax, England 9
Leeds, England 4
Galston, Scotland 5
Falkirk, Scotland 7
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • AlwaysAnAngel72
    caitlyn1972 (@AlwaysAnAngel72) reported

    Spent two hours on the phone with @EE today. Poor ******* other end deserves a medal. But I've ended up with EE TV, full fibre BB and a new phone, unlimited data etc for £26 less than I was paying for Sky TV, bb and an EE 25gb sim. Brilliant customer service. Very happy customer

  • __itsjustjj
    JJ (@__itsjustjj) reported

    @femininecheese @EE that’s the same with me I thought I was the only one. it’s always causing issues

  • aftertheflood_
    Gav (@aftertheflood_) reported

    @_NFFCJosh @EE frustrating. downdetector is reporting it. my issue my downstream fibre (installed 6months ago) has gone from 900Mb to 60Mb. whilst my upstream is still 70Mb and i dont know if its to do with their "app" issues and knock on effect or my end. i've rebooted all and its the same

  • WendyJBrown65
    Wendy (@WendyJBrown65) reported

    @EE network down again in the Runcorn area. Any update when it will be back up and running

  • DeadWintersNigh
    Emily @ Dead Winter's Night (@DeadWintersNigh) reported

    @EE For the past week or so the wi-fi connection has been constantly dropping and disconnecting. It is not my computer because I have fixed the settings. It is unacceptable that the expensive service you provide is rubbish.

  • 14EZA
    Eza (@14EZA) reported

    @EE it is absolutely staggering at how incompetent your company is at this point and how badly you treat your customers! Miss selling me products on multiple occasions and despite offering me a refund, i haven’t received it, and funnily enough now there is no record of my refund

  • JaxRalph1992
    JaxRalph1992 (@JaxRalph1992) reported

    @ThreeUK I renewed my contract for a one year last year with you guys. Turn off a couple of months maybe realise I cannot wait to leave in September. And jump to @EE . I’ve been with 3uk since 2012 since you joined Vodafone, my signal and 5G have been terrible

  • Yamanx1
    Dave Read (@Yamanx1) reported

    @EE Why is streaming cut off at 200gb on the Isle Of Man? I’m sick to death of this regressive bullshit 17 years ago it was perfect, now I pay more than ever & it’s ****! @SureIOM used to be good, now it’s worse than it ever was before we even had 3-4g Starlink next year

  • gogs42
    GEORGE (@gogs42) reported

    @EE hi there what has happened today? App doesn’t work when trying to log in. Tried to amend my package and your staff saying all their systems are down? Can you provide an update please.

  • realales109
    realales (@realales109) reported

    @EE You never offered a resolution or response!!!

  • NWalesEnergy
    North Wales Business Energy 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NWalesEnergy) reported

    @EE how do we resolve this issue ?

  • GraemeGardner
    Graeme Gardner 💙 (@GraemeGardner) reported

    So it looks like after 20 years @EE and I will part ways and I’ll go full fibre with someone else. Not willing to offer me the same deal as a new customer, nor match a competitors offer — some bullshit about their systems not letting them.

  • Cazcharl1
    Nagging Fishwife (@Cazcharl1) reported

    @EE how about getting your door to door sales people to show their ID before telling them they need to check their broadband speed!! Especially with the elderly. Bad practice.

  • SurinderRehal
    Surinder (@SurinderRehal) reported

    @EE Why are u telling me this now I was unable to ring any of those numbers earlier. When I try to ring EE, I received a message to say you had tried to call earlier. Not spoken to EE for over a week while they’re trying to resolve my issue. 25 times best provider is rubbish.

  • coastersteve
    Steve (@coastersteve) reported

    @EE I'm at the point of ditching my contract with EE which I've held since you started and before that Orange. Scaring customers is a terrible way to gain customers. They're coming back at 7, the cctv is on and I'll record them lying to my face to get a sale.

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