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EE

EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Normanton, England 1
Faversham, England 2
Swansea, Wales 4
Poplar, England 3
Cardiff, Wales 9
London, England 147
Glasgow, Scotland 72
Newcastle upon Tyne, England 4
Chatham, England 2
Liverpool, England 9
Blackburn, England 11
Wigan, England 6
Bodmin, England 1
Motherwell, Scotland 2
City of Westminster, England 7
Bolton, England 6
Ullapool, Scotland 1
Uxbridge, England 1
Cambridge, England 3
Manchester, England 37
Batley, England 8
Burnley, England 1
Stalybridge, England 2
Glenrothes, Scotland 1
Alloa, Scotland 2
Telford, England 9
Ormskirk, England 1
Cupar, Scotland 2
Sheffield, England 8
Newport, Wales 18
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Hallmork
    Irene 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Hallmork) reported

    @EE @nickduval My mum doesn't have a driving license and she has no intension of going on a plane anywhere. So I guess she will never have a EE contract either.

  • ScottCauchi_Mcr
    Scott (@ScottCauchi_Mcr) reported

    @EE I've been kicked out of my account please help me

  • vespasam
    Sam Gray (@vespasam) reported

    @EE The bigger concern is why the seal is broken? I thought the item was New? I have never bought a PlayStation product with a broken seal

  • WShrew2
    THE Wandering Shrew (@WShrew2) reported

    @EE What is going on with broadband, YO7? Fix it ASAP

  • IrfanAlMoha
    Irfan (@IrfanAlMoha) reported

    @EE 01282 573603 received a call saying they were calling from BT/EE sound like scammers as they said number would be blocked next few days due to new sims rolling out due technical issues,wanted me to confirm memoword/email I ignored him.

  • RyanSP93
    Ryan (@RyanSP93) reported

    @EE trying to connect my new smart hub to the EE app and it keeps saying it can’t. I keep having similar issues like this with your app. Frustrating please help

  • DMLYONDER
    DML (@DMLYONDER) reported

    @EE you fixed it and withing serval hours its down again EE are a disgrace I want my contract termianted for breach of contract people please dont sign up to EE they lie to you and blame people and just want your money for a **** service

  • SurinderRehal
    Surinder (@SurinderRehal) reported

    @EE 0r bt or whatever they call themselves- equally as useless as each other. It’s taken me all day today trying to get connected to a service. Spoke to the Guide three times and got cut off each time issue not resolved. I do really need it sorted quickly or I’m off the sky

  • kestrel89B
    Liam (@kestrel89B) reported

    @virginmedia How do you think tomorrow is acceptable to see if we have service back? Will be looking at @EE as nothing else to do!

  • wclifton968
    W. Clifton (@wclifton968) reported

    @AlanHeycock @SomeUKTeslaGuy @EE 1p Mobile is ran by Utility Warehouse, a Mutli-Level Marketing company, which is great if you want to support a business less trustworthy than BT/EE.

  • SwimGardener
    Steve White (@SwimGardener) reported

    @EE your TV service is shite. Just recorded the indy 500 and guess what.. The recording finished before the race ended. Absolutely bollocks I'm paying you for a service you don't deliver. That is theft.

  • SomeUKTeslaGuy
    Some UK Tesla Guy (@SomeUKTeslaGuy) reported

    So today's customer service issue is a really unpleasant experience with @EE. I have 'Mobile Broadband' with them and, whilst on holiday, a fault seemed to occur. So I called up, got passed around, talked to 3 different people. After passing security with the first two, I still eventually got asked for a password which I was pretty sure I'd never set and, after two attempts, I was told that's it - I had to go into an EE store with the device and my passport. So I go in, and it's a billing problem. They'd sent a message to the device's phone number (which is never used, as it's a home broadband router), I'd had no email or other warning. Sure enough, the helpful store guy said, there's often no password but the system asks for one anyway. So I got a payment missed charge (lots of stuff in and out - I had missed something) and had to drive an hour round trip and pay parking to get someone who knew what they were talking about. Bloody ridiculous.

  • sithmetal71
    SithMetal71 (@sithmetal71) reported

    @EE its the same with your website. Seriously needs a rethink. Also the price has shot up from £44 to £48. Since EE got involved with BT nothing but problems.

  • ad_moran4
    𝐀𝐃𝐙 (@ad_moran4) reported

    @EE No problem at all I have reported and blocked the page and I’ve also called you this evening and reported it to two of your fantastic colleagues. I really hope you get this sorted 🤞

  • WelshSully96
    WelshSully (@WelshSully96) reported

    @DPDCariers I spoke to the team online and on the phone they didn't seem to care less. At least @EE did all they could best that can be done is re delivery tomorrow not that I have much hope. Honestly DPD is making EE look so bad with the service from yourselves as there chosen provider.

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