EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 224 |
| Birmingham, England | 137 |
| Manchester, England | 101 |
| Glasgow, Scotland | 70 |
| Minehead, England | 41 |
| Hackney, England | 37 |
| Croydon, England | 34 |
| Bristol, England | 34 |
| Southwark, England | 33 |
| City of London, England | 30 |
| Cardiff, Wales | 29 |
| Newport, Wales | 27 |
| City of Westminster, England | 24 |
| Blackburn, England | 23 |
| Reading, England | 22 |
| Batley, England | 19 |
| Liverpool, England | 18 |
| Plymouth, England | 18 |
| Bedford, England | 16 |
| Bradford, England | 16 |
| Wandsworth, England | 13 |
| Romford, England | 13 |
| Wembley, England | 13 |
| Luton, England | 12 |
| Peterborough, England | 12 |
| Shrewsbury, England | 12 |
| Newham, England | 12 |
| Leeds, England | 11 |
| Sheffield, England | 11 |
| West Bromwich, England | 11 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Ann Palmer
(@AnniePShoreham) reported
@EE That is hardly fair as I’m still an EE customer. And probably one of the most loyal there’s ever been. BT and EE are part of the same group so please explain why I’m not being recognised as a customer.
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ann
(@MOOMOO111) reported
@EE the worst mobile phone company ever!!! When I last renewed my contract my add on included roaming. Needless to say it failed me and now they say I never had roaming as part of my contract but I can pay to have it now. My contract ends in a month. @VodafoneUK see you soon.
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Beverley Ann Collins
(@BeverleyAnnCol1) reported
@EE are you giving compensation for 2 days of not being able to recieve or make calls in the outage?
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JackieKPSS
(@JackieKpss) reported
@EE I still have no WiFi, TV or mobile telephone after being passed from pillar to post after changing to EE from BT. Please could you tell me how do I complain and cancel my service?
-
TheHarderWay
(@ttheharderway) reported
@EE worst service in the world
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RyRy
(@bluebells_01) reported
@EE Your process to change address is terrible. I changed my address via my bank app and it took me minutes. Spending time searching the web to learn home to do this, sign into a forum, then dial 150 to be given a link… you’re killing the customer experience
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Jake | Xquisit
(@XquisiitHD) reported
@EE is ee wifi down?
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Paul Sheppard
(@SheppardPaul) reported
@EE Have you tested this first? No point me calling if this is an issue with EE.
-
Axel F 🤠
(@BoabSideshow) reported
@EE I called Customer Services earlier and was told it had been sorted and was sent a msaage to confirm this? Hopefully this is just an automated message? They seem to have stopped as I haven't had one in the last couple of hours so it's looking positive so far...
-
DanielS_TechAnalyst
(@DanielSMediaTe1) reported
@EE I'm now receiving texts about a phone I want but don't have. A perks that you are about to cancel for no reason and then next week spend 40mins again on the phone to get the thing I already paid for...again. You could just resend it?
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James Walker 💙
(@jjameswalk) reported
Feeling frustrated. I pay for the top broadband speed from @EE I am having issues with their service. It took 3 days to get a call! They then closed my complaint without resolving it. Looking at other providers, as it’s the only way to get issues resolved
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𝙼𝚛 𝙺𝚒𝚜𝚜 𝙺𝚒𝚜𝚜 𝙱𝚊𝚗𝚐 𝙱𝚊𝚗𝚐
(@KissKissBBang) reported
@KevinDeUnicorn2 @EE I don’t remember what great service feels like.
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Michael John Wormald
(@MichaelJWMax) reported
@EE er - you offer no useful options and hang up!
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carol F
(@cazann66) reported
@EE My broadband and phone are still off! It hasn't been resolved . I can't get through on the phone to speak to someone as tells me to hang up and txt instead. We are on day 3. AI bot is useless . Very poor service
-
robin mawby
(@robthetrucker65) reported
@EE how come my messages with customer services have disappeared