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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Peterborough, England 7
Cheltenham, England 1
Coventry, England 5
Marlow, England 1
Salford, England 4
Shefford, England 2
Bicester, England 2
Northampton, England 7
Oxford, England 3
London, England 200
Southwark, England 16
Newton Aycliffe, England 13
Hammersmith, England 23
Glasgow, Scotland 86
Macclesfield, England 1
Kingston upon Hull, England 4
Portsmouth, England 6
Lampeter, Wales 2
Pickering, England 1
Manchester, England 50
Croydon, England 30
Kettering, England 4
Hampton, England 1
Reading, England 13
Plymouth, England 8
Birmingham, England 39
Stafford, England 7
Watford, England 1
Harringay, England 7
Woking, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • FadiFaysal
    Fadi F. (@FadiFaysal) reported

    @MarkyTalk @EE Share your sentiments Mark. Been with them since Orange days. Been absolutely horrible with moving homes that they moved me to BT & now I can’t even go back to EE where all my other mobile phones etc… are. Ongoing since July 6th & no hope!! Brag bout being best co 25 times!!

  • Lapperrr
    Callum Lapper (@Lapperrr) reported

    @EE Respectfully im not going through to the same teams I've been put through to already as my complaint was deemed no resolution, however one of your employees made the fatal mistake of misleading me with factually incorrect information so I'll be taking it to the ombusman

  • marctsmith
    Marc (@marctsmith) reported

    @EE Thank you! Just transiting through to head to Switzerland. I’ve restarted my phone several times and turned off WiFi. It’s not giving me an option of purchasing an add-on for 10 days. Please help as I don’t want to be stung with daily charges.

  • kingseany94
    👑 Sean 👑 (@kingseany94) reported

    @EE the broadband is down in my area but can’t check the status of it due to your incompetent way of checking. Tells me a problem is in the area but my connection is fine, if it was fine then my broadband would be working which it isn’t.

  • consultwisdom
    Dr Paulette D. Wisdom Toppin (@consultwisdom) reported

    @EE I am currently overseas and for some reason, despite buying an international add-on, l can't make calls which is annoying. I have called the 'customer service' number but the options are wholly unhelpful and don't address my problem. The App is also useless. Please advise.

  • Fc25Marquee
    FC26 Marquee Matchups (@Fc25Marquee) reported

    @MarkyTalk @EE I had this exact issue recently. @EE didn't care that i'd been with them for 25 years and were happy to screw me over at the first opportunity. Considering a new company now, as it clearly doesn't mean what I thought!

  • alan_muso
    alan (@alan_muso) reported

    @EE Done that, been told to suck it up. That's what 37 years as a customer does. Don't worry, I wont take out new stuff with you but I'll keep my mobile with you as your charges are ok. But nothing else I'm afraid and in March 2027 I'll cancel this dumb SIM card and forget about it

  • inlandtaipan1
    Math (@inlandtaipan1) reported

    @EE Its the same almost every day. There is no technical issue, it’s purely down to your lack of investment in coverage. Bills go up, coverage never improves. The UK has the worst 5G infrastructure investment in Europe.

  • KateGleeson1
    𝙺𝚊𝚝𝚎 𝙶𝚕𝚎𝚎𝚜𝚘𝚗 (@KateGleeson1) reported

    @EE Hi, my mother has been trying to get through to your customer service all morning with no luck. She’s disabled and is struggling to find the correct number/option to speak to someone. Would it be possible for someone from your team to contact her, please? We’d really appreciate the help. Thank you.

  • MarkyTalk
    Mark Randall (@MarkyTalk) reported

    @EE I’m not very happy with the deal I have currently and didn’t get anywhere with customer service. The only way for me to get a better deal apparently is to sign up with EE home broadband and I don’t want to do that.

  • Cariboo9361961
    🌹🌹Cariboo🌹🌹 (@Cariboo9361961) reported

    @EE please fix your data connection, because yesterday, couldn’t use my data!!!!

  • AndyEmmott
    Sarah's Dad 💙💛 (@AndyEmmott) reported

    Hey @EE how do you actually speak to a human to resolve a fault!!! Been waiting over 2 hours for someone to help fix my broadband issue... pretty poor customer service

  • mblacky78
    Mark (@mblacky78) reported

    @vis_unita In all my years of driving and using my phone (hands free!) I have never had a call drop out! Never not been able to connect! Some people really do just imagine up things to be angry about! @EE customer

  • EddyCrowe
    Eddy Crowe (@EddyCrowe) reported

    @MarkyTalk @EE I was with orange when Ee took over never got any loyalty at all so I left Ee for sky

  • BigGreegsy1
    Big Greegsy (@BigGreegsy1) reported

    @DerekAllan61 @EE O2 moved me over to EE and the signal is shite. Keep losing it everywhere. Awful

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