EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 203 |
| Birmingham, England | 120 |
| Manchester, England | 93 |
| Glasgow, Scotland | 80 |
| Hackney, England | 44 |
| Bristol, England | 43 |
| Croydon, England | 38 |
| Kingston upon Hull, England | 33 |
| Newport, Wales | 31 |
| Hammersmith, England | 28 |
| City of London, England | 28 |
| Southwark, England | 28 |
| Cardiff, Wales | 26 |
| Blackburn, England | 22 |
| Reading, England | 22 |
| Batley, England | 20 |
| City of Westminster, England | 19 |
| Wembley, England | 15 |
| Bradford, England | 15 |
| Halifax, England | 15 |
| Edinburgh, Scotland | 14 |
| Leeds, England | 13 |
| Shrewsbury, England | 12 |
| Liverpool, England | 12 |
| Paddington, England | 12 |
| Newham, England | 11 |
| Milton Keynes, England | 10 |
| Walsall, England | 10 |
| Luton, England | 10 |
| Crawley, England | 10 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Llinos Rees-Williams
(@LlinosRW) reported
@EE DPD have lost/stolen my new phone. 150 no help at all and your website not working
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➳ yøshī 𖤐 (吉)
(@PurpleYoshi774) reported
@EE I’m wondering if they are related to EE calling for deals? In which how would I disable getting these phone calls. I never had this issue with my previous phone.
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kitch
(@_tck4) reported
@EE Bad customer service and ridiculous contract plans
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Josh!
(@McNolf) reported
@EE Hello, I hope you’re well. I really want EE Broadband and ordered it in May, but Openreach have now missed 8 installation appointments. Your team have been very friendly but ultimately unhelpful in getting this resolved. Are you able to help?
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Emily Stephenson
(@EmilySteph2) reported
@EE are there issues in BS15 today? Phone signal is awful and keeps cutting out! Just missed a call with my doctor 😡
-
Paddy McAllister
(@MrKaiM81) reported
@EE Hi, I wondered if there's a problem with the EE Fibre broadband in my area. Wi-Fi was working this morning, went for a walk, returned home, and now nothing but turquoise flashing lights on my hub. Tried troubleshooting and no joy.
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Jake F
(@jake_fish) reported
3 and a half hours to get our phones sorted in the @EE shop this morning and it’s still not working. I think they just gave up.
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Phil
(@balancedcurves) reported
@EE @alibo22 Hey. Still not resolved EE if anything the issue is worse. Totally unimpressed with the service. Still waiting after 4 hours for and ‘urgent’ call back. @alibo22 needs her phone for health reasons. Get it sorted or we are off to O2
-
Ry.i.am
(@star_boi) reported
I’m pleased to say, @EE , you’ve retained a customer thanks to your George Street store! Matt was extremely helpful when serving me and the person who answered the phone gave me all the info and confirmation as a new customer, photo ID wasn’t required!
-
Eddie Pitman
(@eddiepitman) reported
@EE what should I do with the old EE router and EE TV box now that I’m no longer a broadband customer of yours thanks to you bricking EE TV?
-
Ehsan Ashraf 🇵🇸
(@ehsanashraf) reported
from
Urmston, England
Just an update for you @MarcAllera , I've had a phone call from the @bt_uk social media team because they thought I was talking about a BT mobile issue even though all my tweets show its an issue with @EE - come on team, this is simple stuff....
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Matthew Jarvis
(@MattJarviscoys) reported
@EE I have a voicemail showing but cannot dial it or 150. Nothing connects at all. Is there a fix for this at all?
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Colin Fine (he/him)
(@colin_fine) reported
@EE I seem to have to signal in Kirkby Malzeard HG4: is there a known problem?
-
Marc
(@Marc_Arns10) reported
@EE the service around this area is so shocking, every week “ we have problems in your area “ 💤
-
Ehsan Ashraf 🇵🇸
(@ehsanashraf) reported
@EE I'm then told to send a text using an EE sim from the phone which you want me to magically conjure up out of thin air. I then suggested your customer agent to send me a sim to which her reply is "ooo good idea" - why am I suggesting ideas to her?