EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 221
Birmingham, England 123
Manchester, England 97
Glasgow, Scotland 63
Bristol, England 37
Croydon, England 35
City of London, England 33
Cardiff, Wales 31
Southwark, England 31
Minehead, England 31
Newport, Wales 30
Hackney, England 29
City of Westminster, England 26
Blackburn, England 25
Reading, England 22
Hammersmith, England 20
Batley, England 18
Liverpool, England 17
Bedford, England 14
Leeds, England 14
Plymouth, England 14
Bradford, England 14
Luton, England 13
Newham, England 13
Wembley, England 13
Edinburgh, Scotland 12
Peterborough, England 12
Romford, England 12
Shrewsbury, England 12
Milton Keynes, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Tia2877 Tia O'Sullivan (@Tia2877) reported

    @iD_Mobile_UK spent over an hour this evening on online chat trying to resolve a porting issue to be told to go to the phone provider? The port was successful, confirmed by you, so why is this now a phone issue? Surely the issue lies between you & @EE to successfully transfer?

  • PhilipW77085769 Philip Wilkinson (@PhilipW77085769) reported

    @EE are you aware of any network issues in DE11 area currently? Can’t make or receive calls?

  • Findingjaded jade-danielle. (@Findingjaded) reported

    @EE help!

  • sarah_robbo Sarah Robertson (@sarah_robbo) reported

    @O2 Hello, if I want to come back to o2 as a Virgin Media customer, can you tell me if I get a 3GB data plan, will I get 6GB? It seems @EE can't touch the offers you have on my upgrade, £40+ on an older phone! Bye bye EE!

  • yvonne_cassell yvonne cassell (@yvonne_cassell) reported

    @LagstoneHall @BCFC_4LIFE @EE There was an update on the my ee app end of sept wonder if thats the issue. I was thinking by ee that they havent been updated of any issues ?

  • liz_pelliz Pelliz (@liz_pelliz) reported

    @EE calling ee at 8:55 to be told lines are busy and hung up on, not even a chance to hold. Second time I’ve tried this week. Very bad customer service…

  • millwallnick80 Nick Davenport (@millwallnick80) reported

    @EE how does a non ee customer register for service updates on an outage please @virginmedia are as good as a wet paper towel and have no updates on my issues and told me to register my number for updates

  • Rayscaption Ray (@Rayscaption) reported

    @DevsterK @EE Decent deal, They have the best reception in my house (reception is awful at work though. 1 to 0 bar).

  • SirDriskell Jason Woods (@SirDriskell) reported

    Is it just me or do videos in the Twitter app takes ages to load and hang repeatedly - but if you copy the link into Safari it’s full 720p goodness uninterrupted. Maybe @EE playing games?

  • juloln julie ⭐️⭐️ (@juloln) reported from Up Holland, England

    @EE I am getting my place updates every day saying there is an issue with my service near home. What is going on? Are these genuine?

  • xjenniexx Jennie Spurrier (@xjenniexx) reported

    @EE how can you pride yourself on customer service but you don't answer the phone due to high amount of calls since 8am on a Friday morning? #sortitout

  • Arnecliffe Christian Terrill (@Arnecliffe) reported

    Dear @EE , where has 5G in London gone. It’s simply not there anymore (or it’s not displaying as 5G if it is still there)! Please help!

  • MissyARH1990 Arlene Rae-Hewitt (@MissyARH1990) reported

    @EE I need help is your site down? I'm trying to make a payment it says not paid but I get an email saying thanks for payment

  • _Blossom_94 🌸Blossom🌸 (@_Blossom_94) reported

    Hey @EE boost the signal in my area, I moved into my new place 3 days ago and we get no signal in our flat!

  • PC_PhotoLDN Priyesh Chauhan (@PC_PhotoLDN) reported

    @EE 5G network down again?? 2nd time in two weeks! When will it be resolved please?

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