EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 191 |
| Birmingham, England | 91 |
| Glasgow, Scotland | 88 |
| Hackney, England | 49 |
| Manchester, England | 48 |
| Kingston upon Hull, England | 35 |
| Bristol, England | 33 |
| Hammersmith, England | 33 |
| Croydon, England | 29 |
| Newport, Wales | 28 |
| Reading, England | 26 |
| Southwark, England | 22 |
| Cardiff, Wales | 19 |
| Batley, England | 17 |
| Bedford, England | 16 |
| Barnet, England | 14 |
| Wembley, England | 13 |
| City of London, England | 13 |
| Luton, England | 12 |
| Wolverhampton, England | 12 |
| Halifax, England | 11 |
| Edinburgh, Scotland | 11 |
| Crawley, England | 11 |
| Milton Keynes, England | 10 |
| Liverpool, England | 10 |
| Portsmouth, England | 10 |
| Bradford, England | 10 |
| Romford, England | 9 |
| Normanton, England | 9 |
| Peterborough, England | 9 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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ₛᵤₑ ₛcₐᵣffₑ
(@suescarffe) reported
@EE Yeah I could use some help. Got a message I'm going to be charged for cancelling my contract early when I haven't, my partner has cancelled his out of contract phone. It's a multi phone account.
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♡..ѕαяαн'ℓσυιѕє..♡
(@sarahlouise_x2) reported
@EE is the app down? I need to pay my bill 😞
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Barry at large
(@barryrobnic) reported
@EE Hey ee we cannot even get a signal in parts of Telford.....and 5g.....we have not got 4g working in some areas.
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Silverfox 'G-Dog'
(@g_silverfox) reported
@EE No, the advisor said she couldn't put any orders through at all due to system problems. This is what I'm complaining about! Ridiculous!
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mark davis
(@markyjwd) reported
@EE hey EE How come your network allows scam texts to be sent ?? Block them at source , yet another fake parcel charge text all EE numbers.
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luke
(@tinyatom1) reported
@EE My EE signal has been terrible lately!
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Dj TeeBee
(@DjTeeBee) reported
Currently in the process of unlocking my iphone online from @EE to use with a different provider and it is honestly the worst experience I've ever had to go through with a mobile device
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Vermin Longtooth
(@VerminLongtooth) reported
@suescarffe @EE I'm afraid I can't help with this one, Sue. Sounds like something to ask the EE guys
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Victor Michael
(@VictorM12718674) reported
@cjh4rrison @EE Do yourself good, these walls are silent unfortunately they lack knowledge of fixing there apps, got mine fixed with the help of @wyke_tech thanks to them for helping me access my account I have tried so many times to get help but they never respond
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gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
The past 2 weeks in Chessington KT9 the @EE mobile signal has dropped in and out consistently and isn’t good enough to rely upon for an entire phone call. Please let us know what is being done about this appalling, unreliable service.
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Tent_Peg
(@Tent_Peg) reported
@NicholsGillian @EE I’ve absolutely no idea how they are able to call themselves ‘the UK’s best network’ 😡😡
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princess pea
(@princesspea2000) reported
@EE hi can you let me know how to escalate a complaint please. I’ve been expecting a call back for 2 weeks and no one has called. Shocking service #ee #customerservice #complaint
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Tent_Peg
(@Tent_Peg) reported
@LilyPinkBaker @EE No signal for me today either, leaving me unable to work from home @EE sort these mast issues out, they’re constant 😡😡
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chinedu
(@donfranny) reported
@EE I am on a SIM only contract monthly pay plan. I feel stuck with your network - not meeting my needs in any way. My phone is a samsung S7, connectivity and mobile calls has become a nightmare. I can't drive with google map as the internet fails. Is there a way out? #SOS
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💞✨Ange✨💞
(@Ange_M_) reported
@EE My issue was resolved by your customer services, between me sending that question and now thank you. However I still stand firm on my suggestion. I mean seriously who sits reading through a huge contract in store??