EE

EE Outage Map

The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 231
Birmingham, England 152
Manchester, England 96
Minehead, England 90
Glasgow, Scotland 76
Hackney, England 41
Bristol, England 35
Croydon, England 35
Reading, England 30
Newport, Wales 28
Cardiff, Wales 28
City of London, England 28
Southwark, England 27
Liverpool, England 18
Blackburn, England 18
Hammersmith, England 17
Bedford, England 16
Plymouth, England 16
Batley, England 16
Bradford, England 16
Romford, England 14
City of Westminster, England 14
Sheffield, England 13
Peterborough, England 13
Luton, England 12
Wembley, England 12
Wandsworth, England 12
Newcastle upon Tyne, England 11
Hounslow, England 11
Halifax, England 11

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • djdorset Danielle Holmes (@djdorset) reported

    @EE my dad has no signal whatsoever indoors or outdoors at his address along with some other neighbours. I can’t find how to report the problem. Coverage checker says outdoor coverage should be fine.

  • MikeBlibBlythe Mike Blythe (@MikeBlibBlythe) reported

    @EE just had a very unpleasant call from one of your employees trying to pressure me in to a sale. He was very rude and has definitely convinced me to never become an EE customer.

  • BlazaStuart Stuart (C) Blaza 🎗️ (@BlazaStuart) reported

    Will @ee be discounting my bill? 5 days of planned disrupted service in my area! That's not good enough. For a company that annually increases bills can offer poor service for a prolonged period with no discount is very poor

  • _OhHello_ Oh_Hello (@_OhHello_) reported

    @EE Hiya sorry the problem hasn’t been fixed. My mum said she’s not receiving anything now from anyone. Thanks

  • mwilson62 Matthew Wilson (@mwilson62) reported

    @EE EE say they are committed to customer service but I have been waiting now for a month for my new phone. What’s going on EE this is terrible service #terribleservive #iphone13series #cancelorders

  • WolfoftheG Rowan Buchanan-Brown, the Fully Vaccinated (@WolfoftheG) reported

    @EE what's wrong with your website!? Tried so many times today to top up but all it says is "additional payer authentication required" and apparently others have had issues.

  • matt3lee Matt (@matt3lee) reported from Hebburn, England

    @EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

  • kenhocar Kenneth Ho (@kenhocar) reported

    @EE Indoor was never great less drops depending on location in home but slow and low bandwidth at times. Ideally @bt_uk @WeAreOpenreach just fix it soon but DM anyway as requested if you can check if there's wider issue affecting bandwidth

  • Mark29071823 Mark (@Mark29071823) reported

    @RidgeRacer12 @EE Order direct through apple or anywhere apart from EE you will never see them anything ordered through EE at the moment is taking months avoid avoid avoid avoid avoid

  • svartatides Danny🌲🏴 (@svartatides) reported

    @EE are there internet problems in Plymouth, Uk currently? I have to hotspot myself to do work at Uni as I can't reach the campus wifi and am unable to work because my phone won't connect to the internet. Been an issue since 0800am this morning.

  • Westsidefishies Mark (@Westsidefishies) reported

    @EE is there any current issues around the Bristol area with home broadband? It went down around 12am and somewhat came back around 2/3am but has been running slow ever since. I’m talking dialup slow. Have reset/off on router multiple times.

  • redsquareimages Red Square Images (@redsquareimages) reported

    @EE why do you make it so hard. Long-standing MOBILE customer. Longer BB customer. Trying to upgrade to ultrafast Fiber. Salesperson takes 30 minutes to quote and then decides they’ve quoted me a student price that I never asked for. Is it really that hard?

  • DanieIShepherd Daniel Shepherd (@DanieIShepherd) reported

    @EE @bt_uk My phone line with BT hasn’t worked for about 11 months now - I pay them £72 a month (mainly for full fibre internet) but £5 is for a call package I’ve not been able to use - I asked to cancel it and could they come and just remove the master socket - that’ll be £98 please.

  • ali_r_ ♦ Ali ♦ (@ali_r_) reported

    @EE needing help, I was sent the wrong Apple Watch Series 7, I contacted yourself to get it sorted, customer service put an order in again for the Watch I originally ordered,every time I try to look up the status of my order it says it can’t be found

  • no_angel_paula 💋paula hammond 1st/2nd (@no_angel_paula) reported

    @EE are you having problems today?

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