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EE Outage Map

The map below depicts the most recent cities worldwide where EE users have reported problems and outages. If you are having an issue with EE, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

EE users affected:

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 79
Louth, England 2
Newport, Wales 33
Bishops Stortford, England 1
Tranent, Scotland 2
Stroud, England 4
Luton, England 14
London, England 164
Orpington, England 3
Croydon, England 39
Petersfield, England 1
Ruislip, England 2
Norwich, England 4
Hammersmith, England 17
Inverness, Scotland 2
Manchester, England 43
Newton Aycliffe, England 3
Birmingham, England 160
Leeds, England 11
Morecambe, England 1
Plymouth, England 5
Knebworth, England 1
Liverpool, England 13
Waltham Abbey, England 1
Edinburgh, Scotland 12
Swindon, England 4
Stirling, Scotland 2
Gateshead, England 2
Southwark, England 18
Edgware, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • jaymz_hatstand
    Jaymz Hatstand (@jaymz_hatstand) reported

    @EE our fibre broadband which we've had installed for a week, after over 2 months of waiting has gone down this evening. The website says we need an engineer and one can come out on Thursday 9th! We both work from home and require our connection for that. Can this be sorted?

  • SebParkinson
    Seb (@SebParkinson) reported

    @EE It’s been a known issue for… years. You just don’t do anything about it. Claiming it’s fine, when it isn’t.

  • DasHarryWS
    Harry Sore (@DasHarryWS) reported

    @EE why do you make it so hard to get help for home broadband? The WiFi account isn’t in my name but I have all the details I need, but because I’m using my phone the AI bot will only consider my account. Typically the WiFi stops when the office is shut. EE broadband is so so bad

  • barbaranorth1
    barbara north (@barbaranorth1) reported

    @EE I have received a scam letter from a debt collecting agency saying they are collecting a debt for EE. I have never been with EE. I have sent an email to your phishing email address, is there anything else I need to do?

  • ethanms10
    Ethan (@ethanms10) reported

    @EE are you having signal issues, my calls keep dropping

  • PaulaRossi47
    Paula m (@PaulaRossi47) reported

    @EE how do i get a refund im no longer a customer

  • TonyCrystals
    Tony Crystal (@TonyCrystals) reported

    @chocoranges @EE Keep a record of everything, make a formal complaint. Ask for compensation. If they are not reasonable go to comms Ombudsman. I would say £25ph for inconvenience plus null payments during dispute is reasonable. Every email cost 1 hour. Phone calls by the minute rounding up. hth

  • willhutt92
    Will Hutt (@willhutt92) reported

    Just had an abysmal call with @EE customer service - absolutely terrible, I want someone to listen to the call of the handler who I just spoke to as they are about to lose a customer!

  • Bobd2411
    Bob (@Bobd2411) reported

    @GreenVapinGiant @EE How stupid can you be? Not everyone has the money to buy the phone outright so the pay more to get it with a sim. Basic economics.

  • shauny67
    Shaun (@shauny67) reported

    @EE @WoodUksparky137 This is why now being with EE(Orange) for 30 yrs I now buy my devices outright or have a payment plan with the manufacturer & just have a SIM only package as sorry EE but since taken over by BT you are no longer the company you once were just now only offer the best network

  • thanos876
    🇯🇲7hanos876🇯🇲 (@thanos876) reported

    Switching to @ee broadband, might’ve been the worse thing I’ve done!! Damn near every week something is wrong with it! I’m sitting in the same room as the router, and I can’t get any connection.

  • theGrimey
    Tobes (@theGrimey) reported

    @EE this is categorically unacceptable for your subcontractor @WeAreOpenreach to sabotage a customer like this - and neither is the apologetic shrug of the shoulders I got from your guides (nor the redundancy of your internal complaints procedure).

  • LeiSnoby
    ggg (@LeiSnoby) reported

    @EE I'm trying to log a severe mis-selling complaint (breach of Ofcom rules). Your website is blocking me, and your Twitter DM bot is stuck in a loop ignoring my requests for a human agent. Please get a REAL PERSON to check my DMs immediately!

  • PonsAeliusKid
    David Robinson (@PonsAeliusKid) reported

    @EE I’ve called the technical team and they’ve said they can’t provide support. As the internet is down, we can’t turn the heating on in our home.

  • martinc2012
    Martinkellyandfamily (@martinc2012) reported

    @EE Tried to speak to someone yesterday and he basically said that EE do not guarantee a data and a voice signal at the same time! I said well it’s been fine for years but recently seems to have an issue where ever I can be in the country. Apparently it’s not a problem so I was told

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