EE Outage Map
The map below depicts the most recent cities in the United Kingdom where EE users have reported problems and outages. If you are experiencing problems with EE, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
EE users affected:
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 224 |
| Birmingham, England | 137 |
| Manchester, England | 99 |
| Glasgow, Scotland | 68 |
| Minehead, England | 42 |
| Hackney, England | 36 |
| Croydon, England | 33 |
| Bristol, England | 32 |
| City of London, England | 31 |
| Cardiff, Wales | 30 |
| Southwark, England | 30 |
| Newport, Wales | 27 |
| Blackburn, England | 22 |
| Batley, England | 21 |
| Reading, England | 21 |
| Liverpool, England | 20 |
| City of Westminster, England | 18 |
| Bradford, England | 17 |
| Bedford, England | 16 |
| Plymouth, England | 16 |
| Wandsworth, England | 13 |
| Romford, England | 13 |
| Peterborough, England | 12 |
| Newham, England | 12 |
| Norwich, England | 11 |
| Dunfermline, Scotland | 11 |
| Wembley, England | 11 |
| Leeds, England | 11 |
| Sheffield, England | 11 |
| Portsmouth, England | 11 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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(@_k523) reported
@EE hi EE I want to purchase your 4GEE WiFi Mini 2020 (1mo unlimited). 2 questions: 1. Does it include a SIM in the pack and I just activate it? 2. Why can’t I checkout - requiring the PAC/STAC? I am not trying to move my phone network provider to EE, just need a mobile WiFi
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Butcher's Boy
(@James_Willock) reported
@EE hey, i need help with my account and i dont have a phone...your chat feature doesnt seem to be present...
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Baloo
(@Baloo_bear) reported
@EE Your complaints process is a big failure, as it mentions speaking to a manager, trying to do that for a serious complaint. Question asked was "what do you want to speak to a manager for" It seems this is EEs preferred way of keeping complaints down!
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David Wright
(@Stan_Din) reported
Is there a problem with your website @EE ? I've been trying to download my latest bill all day and getting nowwhere.
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Tam
(@tomo18983) reported
@EE think you really need to work on customer service manner, arguing with customers ain’t a good show
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David Morgan
(@morgs4mountains) reported
@EE 1/2 Thanks for your reply and I am aware of how the rules work. But, when my current phone contract ends and I seek to buy a new phone, I will then be required to pay for your service when abroad.
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Garrrrrzzz
(@garrrrrzzz) reported
@EE are you doing mast updates in the Ivybridge Devon area? My internet is awful and I can’t work!!
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D
(@Zaunresident) reported
LOVE that @EE called, because I've been a loyal customer for 12 years I can purchase additonal items to add to my monthly bill. What happened to rewarding actual loyalty? 'Here we're going to take £5 off your next bill for the thanks'... idk, it was just a sale op not a thanks.
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cheryl jenkinson
(@chezabel1) reported
@EE why is your service so bad in Sheffield?? I switched from 3 as you had better ratings but my experience has not been great so far!
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Ninette Hartley
(@ninette_hartley) reported
@EE over the last hour I have had 10 - now 11 nuisance calls from abroad. I don’t answer and the I block the caller afterwards, but this is now tedious! What can I do? Help anyone? #nuisancecalls #EE
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DarkSoulBert✨
(@DarkSoulBert) reported
@EE Started a new contract yesterday, got a smart benefit of Apple Arcade but the text sent is for Apple TV which I’m ineligible for. I text Arcade to 150 and it reckons I’m ineligible for it. Called yesterday but got cut off, called today and told to wait 20 mins! Help?
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Ray Moor
(@RayMoor18) reported
@EE I wish to apologise. This fault is not caused by the EE network which is performing perfectly. This is entirely my fault.
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Tam
(@tomo18983) reported
@EE disgraceful customer service
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Baloo
(@Baloo_bear) reported
@EE When will someone take me serious, or just tell me we don't want you as a customer. At least then I know not to waste my time.
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Claire Ruffell
(@clruffell) reported
@EE please respond to my DM Very unhappy customer right now