EE Outage in City of Westminster, Greater London, England

Customer service versus transactional sales service. There’s a difference. @EE poor show EE

@EE @RobElflain EE definitely has problems I couldn’t text all day yesterday

@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘

@EE The worst experience ever in my life in the UK with network provider ! Having sick member of family back home in Bulgaria and not able to call because I am seen as new customer that hasn’t proved his ability to pay two bills yet! What a disgrace! Wrong marketing! No to EE!

@EE hello I am an EE customer . Will my iPhone 8 work in Japan

@Mythic_Beasts @EE Funny enough both ISP involved with the issue are big players in the game for leaselines. Both attend UKnof

That feeling when you switch to @EE and you realise you can’t call back home (internationally) because of company protection policy that says: If you new customer you are not trusted as you might make big bill and not pay it ... what a joke !One reason to never be the best!Shame

Thanks @ee for using only #IPv6 great for you to force this on users when not every #ISP provides support for it so now my 3CX app wont work as its hosted on a IPv4 server as the ISP dont supply IPv6

@EE No problem. It was more data connectivity, as far as I'm aware texting and calling are still working.

@EE I had a notification which says that the mobile data had been cut off by my supplier, which has now disappeared. But I've been having connectivity issues all week.

@EE lads not been able to make calls for 4 hours now. Along with Palace getting pumped by Brighton this is not improving my mood. Help

@EE just so appalled at the poor communication. Why is it okay to walk in and upgrade a phone but not to walk in a pick up a SIM. #eehypocrites #poorcustomerservice #eeuseless #eeinconsiderate #eephonefury #eerubbish

@EE should’ve had my cardiology appointment 1st b4 calling ur customer services coz my BP is way high now .. if get anotha tablet (no pun intended) one of you will have to take it ... Billing me for a product I cancelled & telling me I can’t cancel my insurance .. #thieves

I’m connected to a 4G service in central London but the service is slower than the old GPRS. Interesting to see that @EE recently one best network in Birmingham. Experience on the ground is utter shite if anyone bothered to step outside EE HQ and take a look.

@EE your website and changing login details is a nightmare

And now with a phone I bought elsewhere which is becoming unusable, you are unable to help or even cut down my price plan. DO NOT USE @EE . That’s the moral of the story. They will lie and cheat and put you in impossible positions. Also shout my details across the shop 2/2

Wow you guys. Been overcharged for about five months with no one able to tell me why. Telling me it’s gonna cost me over £300 to cancel a contract that was midsold to me as a cheaper price. You weren’t able to help when my original phone was lost 1/2 @ee

Some one in @EE needs to get hold of me ASAP and explain to me why in2019 your NETWORK is still the worst to ever grace the plant earth!!!

Afternoon. @EE anyway of checking stock at stores as they never answer the phone!

@EE Thanks I have done so. I need to go out soon and I have no service at all 😫

@cuppymusic Don't worry I will get it from my network provider @EE

@EE Yes but you have increased it TWICE for me then insult us by saying you are introducing free Apple Music etc for NEW customers. I was with @VodafoneUK for many years and wanted to try you out but the network is a mare to be honest. Constantly something.

@EE been with you just over a year and had two price hikes. At what point can I leave your network as I didn’t sign up to such a big hike in just over a year. I guess we are paying for your 5G

@DazzlerSDC @EE @EEHelpdesk You lucky. Have never managed to get conference calling working via the phones native feature.

@EE Possible network issues making and receiving calls in London area.

@DazzlerSDC @EE @EEHelpdesk They don’t support this feature. I’m also baffled as we not in the 19th century anymore :)

Hey @EE I wonder if you could help me my 4g on my Samsung s8 does not seem to connect properly when I use it is there a way to fix this issue

@EE don't show no loyalty or appreciation to its customers, been with you guys for how many years now no issues with DD yet you can't honour a price for a Galaxy Watch, shocking. When I upgrade I'll be drastically reducing my price plan, cheers smh

@EE OMG I just realised I am OVER 40.( I have too lie down and take a pill or 3).Richard EGrant is a old guy.

@EE Is there a problem with the network. My messages are not being sent and not being in sync with the people I am messaging.

Thanks to the guys and girls of the @ee customer support team. Thanks for all your help this evening unlocking my old phone. Not back customer service for a customer who left 18 months ago. But I'll be back soon.

@EE Hi there, it was about 12-14 months ago now. Received one reply promising it would be sent to me but never was. Would love if I could get it asap though. Thank you

Hi @EE can I ask why your reception is so bad in Farringdon area, all around the station, compared to other operators!

Am I the only prick that gets a phone call once a month from @EE trying to sell me shit I honestly don’t need and tell them that every time they call, although I do tell them to stop calling but they clearly don’t listen to that either.

@EE ...... you have the best network ....allegedly ..... but unfortunately this does not extend to customer services!!!

At least @EE excellent customer service is quick to sort this mess out 🤗 fingers cross for OpenReach’s next visit 😅

.@EE I'm asking that you expedite this process and get an engineer to my property by Saturday at the absolute latest. This is an essential service I cannot do without.

.@EE given that I a) often work from home b) need broadband in order to camera monitor a very sick pet when I am not there, this is completely unacceptable. Essentially, I've given up a perfectly adequate service and am now left to wait 4 days without any access at all. 2/3

.@EE completely dismayed by your service. Having switched from @SkyUK I was assured it would be a seamless swap over with no need to wait in for engineers. I now have no internet and no hope to see an engineer before the 4th... 1/3

@EE completely dismayed by your service. Having switched from @SkyUK I was assured it would be a seamless swap over with no need to wait in for engineers. I now have no internet and no hope to see an engineer before the 4th... 1/3

@EE I was on the phone to technical support and then the phone bombed out and now I’ve no signal to get signal support😡😡😡😡

@_inexcelsisdeo @EE QUICK, it's working now, I just managed to log on and gift my other account. @ee, it was down all late last night saying there were tech difficulties.

@EE All the time in SW1A. Says full signal 4G but hardly any data and drops calls. All the time at Euston and on train to Northampton. Other networks are fine. @EE used to be good, but gone badly downhill now.

@EE I really would like someone to contact me tomorrow if possible - been trying to get help for days on the website, the messenger service is not good! Can someone help pls

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

@EE I have just tried to cancel an EE contract at EE Victoria Station. It seems impossible to do this online or by phone. The lady in the store was rude and obnoxious when I explained this. How do I cancel a contract! @EE So frustrating!!!

So after perservering with @ee and the useless website, now get an email saying the phone they said was in stock when I ordered is now out of stock and to phone to arrange an alternative. No. Cancel order methinks

@EE are you having internet issues. My internet on my phone is down I can only get connection via Wi-Fi. I can still make calls...

Recieved an email yesterday from @EE for a PAC code which I never even requested! Called @EE and updated them. Now I just recieved another call from 08000798100 discussing my situation. Something is not right, serious concerns on security here

Recieved an email from @EE for a pic code which I never even requested! Called @EE an updated them. Now I just recieved another call from 08000798100 discussing my situation. Something is not right, serious concerns on security here

@EE Everywhere I go - its a known issue apparently - dealing with your technical department- phone and sim have been swapped out but still no improvement

@EE your old broad street branch have terrible staff there customer service is very poor they need to learn that when dealing with one customer they should not just walk off and deal with someone else while dealing with the first person

@EE We had an engineer come out Thursday who was supposed to set it up and be good to go, he connected something to the wrong telegraph pole, didn’t ring someone he should have and told us we’d have internet in 24hours but a really slow connection not which is not what we pay for

@ThreeUK I don’t know who’s worse you or @DPD_UK, but you to stop blaming each other and send my phone to a three store otherwise I’ll cancel both my contracts and move to @EE

@HyderEbrahim @EE The galaxy beats the I phone hands down for specs it’s all about the software and iOS wins for me but if Samsung had iOS I would get the S10+ absolute beast of a phone

@EE No I have an S9 I have had many problems recently but hopefully was sorted this week. I just require some new earphones I was looking to purchase some wireless ones but the prices are ridiculous

@ryanchapmanx @EE cause they are the SHITTEST network provider EVER actually infuriated me how expensive they are

@EE thanks for the help- I’m freaking out😂 yes I deleted and redownloaded snapchat, and it still didn’t work

@EE yes it’s just my social media. my sister is having the same problems (we are on the same contract)

@_Janet_ @EE It is Janet I can't ring or text when at home :( I know there is a problem with a mast in the area but it's a right pain.