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EE Outage Report in Kensington, Greater London, England

Why is my EE service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Kensington come from postal codes SW3 .

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Kensington, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 12% Total Blackout (12%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Kensington, England

The most recent EE outage reports came from the following cities: Hammersmith, London, Croydon, City of Westminster, Southwark, Ilford, Tower Hamlets, Wandsworth, Barnet, Enfield Town, Greenford, City of London, Thornton Heath, Stanmore, and Hounslow.

CityProblem TypeReport Time
Hammersmith Internet 3 hours ago
London Phone 12 hours ago
Croydon Internet 1 day ago
Croydon Internet 1 day ago
City of Westminster Internet 1 day ago
London Wi-fi 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • Am1nul_Hoque
    Aminul Hoque (@Am1nul_Hoque) reported from Poplar, England

    @EE I was informed I would be called at 6.30pm today by technical support today and even given a name. Call was recorded and I came home extra early from work, but yet again you have considerably failed to stick to your word and meet the needs of your customer!!!

  • Am1nul_Hoque
    Aminul Hoque (@Am1nul_Hoque) reported from Poplar, England

    @EE I have been through this process 15 times. It is as bright green as it ever can be. Glowing green like your logo. We have had technical support teams and change bandwidth and do all sorts of remote testing and it has never worked..

  • BoDighe
    Boris Dighe (@BoDighe) reported from Harrow Weald, England

    Just had to unfollow the official @EE account due to constantly having my timeline filled up with far right white nationalist rubbish because 'EE follows them'... Don't want to see it as extremely bad for my mental well being 😔

  • Rikkilawton
    Rikki Lawton (@Rikkilawton) reported from Borehamwood, England

    @TalkTalk Thanks but no thanks. I’ve just spoken with cancellations and decided to leave and go with @EE who have guaranteed me service. So incredibly disappointed with @TalkTalk

  • MAsgharButt2
    Muhammed Butt (@MAsgharButt2) reported from Barnet, England

    I completely sympathise with you. Have had issues with @EE and the stock answer was you have to wait. Not good enough.

  • ItsIyke_
    MelancholyWolf (@ItsIyke_) reported from Merton, England

    @EE hey the green light is on my router but the broadband is down. None of my devices can connect!

  • Dawn4Io
    DAWN4IoE (@Dawn4Io) reported from Camden Town, England

    @NoServiceHereUK no data on Euston platform despite good signal on @EE

  • LynsLot
    Lynsey Smith (@LynsLot) reported from Croydon, England

    @EE went to ur Croydon shop to get an new iPhone. After 1.5 hours of going through the process (as a poor trainee was having difficulty) we were told we couldn’t get one.The manager Daniela didn’t give an apology&was extremely rude. Thanks for wasting our Sunday. Shocking service

  • dazzgedd73
    dazz ii am (@dazzgedd73) reported from Spelthorne District, England

    Wow @EE signal is so bad today the call sounds like a robot and then drops out #eedown #eesignal #ee @DowndetectorUK

  • StevensonEileen
    Eileen Stevenson (@StevensonEileen) reported from Barnet, England

    @EE I want to change my provider. @EE is so bad I’m paying and recently it’s always failing Fed up

  • timpar2109
    tim parsons (@timpar2109) reported from Poplar, England

    @EE your customer service is poor. Need to register an issue with broadband dropping out why can't I just chat with someone or log the issue. It's happened 3 times in last 2 hours router just loses the connection.

  • StevensonEileen
    Eileen Stevenson (@StevensonEileen) reported from Barnet, England

    @EE I am fed up with broadband I get this message every day & paying 4 no service MyPlace updateJust to let you know, we have a problem near Hendon which may be affecting service in the area Everything should be back to normal within 10 hours. We will continue to keep you updated

  • iKaremk
    HaflaNextDoor (@iKaremk) reported from Hillingdon, England

    @EE hi I need some help with my account

  • life_of_nads
    Life of Nads (@life_of_nads) reported from City of London, England

    @Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Waited 2 hours to speak to customer relations at Three. Finally someone explained to me that it’s basically because Apple hasn’t delivered the phones to anyone and they’re waiting for a new batch...

  • life_of_nads
    Life of Nads (@life_of_nads) reported from Islington, England

    @Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Damn! Can’t believe they don’t even have any in stock anywhere... such a mess 😭

  • marcflores
    Marc Flores (@marcflores) reported from Stratford, England

    @EE Hi Jo - my data speeds seem to be non-existent or extremely slow in E13 and E15 (I’m commuting right now).

  • dazzgedd73
    dazz ii am (@dazzgedd73) reported from Spelthorne District, England

    @EE we have terrible signal in sm6 can u update

  • BenHop
    Benjamin Hopkinson (@BenHop) reported from Bromley, England

    @EE are you aware that reception in Bromley is awful. Constant call drops and and intermittent data service. It’s normally pretty bad, but today it’s unusable.

  • Dynan5
    Martin Dynan (@Dynan5) reported from Croydon, England

    @EE I bought the phone off @EE and pay £180approx a month to @EE so think I’m well within my right to get you to fix this and give me a loan phone! @Apple require appointments etc which is not ideal

  • hannah_p79
    Hannah Parmenter ♥ (@hannah_p79) reported from Poplar, England

    @EE I've tried to speak to your department, I've been with EE for years and never had a problem. But my phone has been cut off and my disabled son is in hospital and I have doctors trying to get hold of me and vise versa but I can't

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • robowen62
    Rob Owen (@robowen62) reported

    @EE so for 10 years EE has provided us with a signal box to boost our signal in our house. Now they’re discontinuing this service so we have to use Wi-Fi calling and that’s our virgin Wi-Fi we’ll be using but the issue is my iPhone is now looking for a signal that isn’t there so

  • Mollycoleman74
    Molly coleman (@Mollycoleman74) reported

    @EE absolutely disgusted with your customer service today so disappointing

  • Bel2Bell
    Katie Louise Bell (@Bel2Bell) reported

    @EE hello is there any way I can cancel one of my other numbers without calling can’t deal with being on hold x

  • PaulbernalUK
    Prof Paul Bernal (@PaulbernalUK) reported

    @EE What would help is people actually listening to what is being asked. I had very specific requirements for my aunt’s situation, and it looks as though your staff just nodded through and didn’t listen at all.

  • natavery
    Natalie Avery (@natavery) reported

    @EE really frustrated mobile broadband not working since last Thursday in Brecon & we are home workers! Network status continues to show 8hrs to fix. No info coming forward.

  • HecSkill
    Hector Skill #FBPE (@HecSkill) reported

    @PaulbernalUK @EE they can't do anything useful in the EE shops themselves, 'only' the people in the call centre who never meet you or see your ID can. Ludicrous

  • PaulbernalUK
    Prof Paul Bernal (@PaulbernalUK) reported

    @EE I spent about an hour in your shop, and on hold to your helpline. I can’t imagine what you can do to repair the damage or deal with the stress. It looks like I will need another trip to her house to troubleshoot tomorrow. You made a right mess of this.

  • chris_cmgould
    chris (@chris_cmgould) reported

    @EE We have a mobile router on our network and when we plug our phone extensions into it they won't register. Take them somwhere that has wired broadband and they work. Already spoken to customers services. They told me to go **** myself. Really helpful.

  • Jacqui_blood
    JB🌈 (@Jacqui_blood) reported

    @EE Hello thank you for your response, doesn’t seem to happen in any particular place doesn’t seem to matter where I am I’m new to EE only been a customer a few months it was every now and again but it’s becoming a everyday occurrence now

  • mcs1965
    Michael Snape Duke of Chorley (@mcs1965) reported

    @somersetbagpuss @EE I had the same proble with EE! Switched to another service provider now. You could always turn “wifi calling” on