EE Outage

@EE no damage to the phone. I was told I could not upgrade due to my phone being “as new” when I took the contract out, and due to the 20% as new discount on the plan I wouldn’t qualify for upgrade anytime, despite it being part of my tarriff (1/2)

Let down yet again by @EE who rudely stopped responding midway through a conversation (and have failed to respond to messages I have sent since) via Twitter DM over a week ago. Terrible service. #EE

@EE Awful service from EE today. You will allow customers to take out phone contracts with Upgrade Anytime, only to refuse the upgrade when it turns out the phone was “as new” condition. Then saying I have to pay an upgrade fee of £1,000, only for that to fail for same reason

Wow, if you put a complaint in to @EE they just phone you up and say sorry we can't help and let you leave. Nothing offered at all

@EE ... Big Screen addition. When I got in touch to cancel my contract, another EE staff member said they are not aware of Big screen being cut from EE. So I cancelled, but now I just got a text saying I can have Big screen @ £10 a month. Its confusing! What's the truth?

@EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.

@EE Thanks Kristen. I'll see if the chat option comes back. However, I won't hold my breath unfortunately. As I said on my previous comments. I've been trying for days and it has never shown once. Chat no worky, upgrade options definitely no worky.

At least you know when @SkyHelpTeam broadband is down, you can rely on the super quick efficiency of @EE super fast 4G service, said nobody ever, apart from Kevin Bacon, but he doesn’t count #skybroadband #EE

@EE when going through customer services and you're told a manager will phone you between 1030-11am today no phonecall typical EE take your money then want nothing to do with you after that. Worst network out there coverage is a complete joke

@EE Thanks but I am signed up and didn’t receive an update until I’d reported it. If it’s a fault, that’s not an issue but there’s being ongoing engineering works in our area since August that were were initially & falsely told were faults.

@EE report internet not working caused by United utilities droylsden Manchester

@EE @claraamfo Get your #5G #globalistic crap off my timeline

Dear @EE just dropped into store to sort out esim issue. You have no means of transferring it in a sensible fashion. So I have to go to store. Store can’t do it today “because our back office systems are locked cos it’s first day back”. Seriously??

@EE Morning. Yet more problems in SY2. No signal again, poor service since Aug 20.

@EE But still can’t get a signal on my road in Europe’s largest city...

@AtreyGarima @EE @claraamfo but your opinions are only for me if i agree with them right? stupid ***

@EE So it's not a customer focused award then? Who owns Root Metrics? It doesn't add up for me, everyone I know that's had or still has an EE contract thinks they're shite. Reading the comments reinforces my view. You have the most masts, hence most coverage, but not the best.

@EE I have done that several times but even when i go to areas that have a large coverage My iPhone never goes to 5G ?? I literally travelled over 50 miles to try and use 5G to see if its any different to 4G but i could not get my phone to pick it up at all during my 2-3 hour tour ?

@EE Doesn't say much when EVERY network provider cons their customers and effectively holds them to ransom. Just don't lose your job coz these ******* will still demand their excessive charges. These clowns made 1k extra out of me when I was made redundant!!

Hi @EE I have an issue with an upgrade. Didn’t receive any support or help when I phoned so felt it best to reach out to you here. Thanks.

@AtreyGarima @EE @claraamfo what they wear has got **** all to do with you

@EE Do not get a 5G phone unless you live in a major city and near their 5G towers wherever they supposedly are I got the iPhone 12 pro max and have never seen 5G on my display yet ? Even when i have been in a city centre ?? So @EE when is 5G coverage going to be available to anyone

@EE Problems in BD9? Signal but no data???

Is @EE down in the South East Surrey area? Phone isn’t connecting today... #EEdown #networkdown #EE

@EE Feels like a scam. I guarantee that if that money goes from my account we are going to have an issue

@EE is it weather or what low signal can't do nothing until 21st trying sort nowtv out had deal other company dont use and again lost money asked that to be refunded @NOW still gonna come for you down LONDON once find out

@EE what up with servers Crap service Signal down

@EE Is there anything that can be done to boost signal. I never get more than 1 bar when I'm at home and phone calls are difficult!!

@EE @claraamfo Never cared for her as a radio presenter..

@EE only read comments from rich people, or praise. They ignore the problems they cause, or try to hide behind DM.