EE Outage Report
Why is my EE service not working?
No problems detected
If you are having issues, please submit a report below.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (49%)
-
Phone (23%)
-
Wi-fi (14%)
-
Total Blackout (8%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Liverpool, Manchester, Pontypridd, Pontypool, Wolverhampton, Croydon, Wokingham, Batley, Birmingham, Viewpark, Harringay, Sunderland, Banbury, London and Seaton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Manchester |
Wi-fi | |
| Pontypridd |
Phone | |
| Pontypool |
Internet | |
| Wolverhampton |
Phone | |
| Croydon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
SB1985*
(@SB19855) reported
@EE I have the worst service in Lancashire. The coverage site always says I have good service but I can barley make phone calls. What is the issue?
-
Poady
(@PoadyR) reported
Thanks @EE for sending me a defective phone, then not assisting me in branch to resolve the problem, then making it hard to return the phone for replacement. Excellent. Really excellent.
-
W.T
(@FanaticsSim) reported
@EE Funnily enough I’d rather upgrade on your website how I usually do than through my Twitter DM’s, why is the website still broken?
-
PHATTPANTZ
(@PHATTPANTZ) reported
@EE are actually ****, messed up 2 of my upgrades with false deals and almost cost me £570 ... Now blocked my 2 other numbers from upgrading and the only resolution they can offer is to put me in touch with the team that lied to me. All I want is the ability to upgrade myself.
-
Nigel Applewhite
(@NigelApplewhit7) reported
@EE I’ve been moved onto an essential tariff but want to downgrade to airtime only pleaSe help
-
Will 🇬🇧 🇺🇦
(@williamrlward) reported
Hey @EE I know central London right now is rammed but zero internet isn’t acceptable. Please fix! (On Wi-Fi)
-
Mutton Shunter
(@muttonshunter) reported
My @vodafone broadband is so unreliable, in London, that I'm using my @EE 5G as a mobile hotspot from my phone for my house. Can you guess which one I'm going to cancel?
-
Felicity
(@Felicity_CW) reported
later the shop admitted their mistake, as this was the old policy but said they have no compensation scheme and said to go online to try and get one. Customer service phoneline was horrendous with waiting times and just told us to go to the shop @EE
-
Lewis Porter
(@LewisPo01134129) reported
@LucyTurner_x @EE It's a software error, mine comes out on the 26th by direct debit also, just rang them up and they said loads of people have rung with the same problem 👍
-
Richard Lander
(@Lamma27) reported
from
Morpeth, England
@EE @rootmetrics You can do all this and yet you can't the upgrade I was to be sorted out since 17th October! Customer focused? What a joke!
-
David Lee Venters
(@davidleeventers) reported
hi @EE been told u might be able to help been a bt cust 13 yrs have here internet which is fine but uploads and downloads so slow , thus im after an unlimied 5g data sim for a portable mighthalk m1 router thus giving me download and upload speeds im after plus internet on the go
-
Sandra Dibble
(@Dibbssa) reported
from
Walthamstow, England
@EE why do you, as a supposed leader in the tech world, send out eSims by Snail Mail? I am still waiting for one. Surely there must be a more efficient way. And don’t suggest I go to a store. Your staff are rude and unhelpful.
-
Felicity
(@Felicity_CW) reported
Now have been charged for a whole 1 month of wifi I will not use. I hope no one has to deal with this again and would never recommend anyone getting this temporary wifi/ even dealing with EE! @EE
-
Olaf Furniss
(@olafwide) reported
Hi @EE, I lost my SIM card abroad and nobody answering your number. Please help. Can you answer the following? Can you send a new one to Mexico? Can my partner pick up one in a shop and send it to me? Can you send one first class and she can get it sent registered international?
-
Henry_Rachel_Archie_Lili🙏🏾
(@jozzzaphen) reported
Fing hell @ee your service is crap
-
Kelly Goodacre
(@KellyKg4) reported
@EE Why does my fibre internet keep going slow and disappearing from my mobile phone? Mainly in the evening and always overnight. I can see Talktalk and Virgin connections that my neighbours have but my EE network has disappeared.
-
mark
(@markmonk42) reported
@EE you guys still answering dm’s as I’m waiting for someone to continue helping me as overseas wiry an issue of roaming not working..? Samantha is assisting me..
-
Mark Wigmore
(@MarkAWigmore) reported
@AskVirginMoney Now I need to receive a text message, which you seem to be under the delusion that that is secure. But thanks to @Plusnet and @EE I have no signal.
-
Blow
(@_Blow15) reported
The ads for @EE tell you they have the best network… but they don’t tell you it goes to **** when there’s more than 3 people in the vicinity.
-
liam kemp
(@ldkemp335) reported
@virginmedia truly appalling service. 2 attempts at placing an order, so far. 3 hours speaking to customer sales only to find out that the backoffice staff are completely incapable of sending basic emails. Guess you don't want new customers, seems like I'm staying with @EE
-
liam kemp
(@ldkemp335) reported
@O2 truly appalling service. 2 attempts at placing an order, so far. 3 hours speaking to customer sales only to find out that the backoffice staff are completely incapable of sending basic emails. I guess O2 doesn't want new customers, oh well seems like I'm staying with @EE
-
Dg
(@fizdave123) reported
@EE @btsport Sort out your home broadband mines down again tonight for the 3rd time this week SORT IT OUT
-
MotivationGinger
(@MotivationGing1) reported
@EE You haven't heard from me because the reception is poor indoors and out in the local area They've been continuously reported to EE over the years and no improvement in the service. O2 now offers 5g in this area, I will be joining them at the end of my contract
-
Steven Breen
(@breensteven1) reported
@MrJDeacon Do not ever think about @bt_uk awful I was paying 25 with @EE who then advised me to go with bt I now pay more than double with what I was paying ee and a worse service!!!
-
Gemz
(@AHScrackers) reported
@EE is the network down?? I've just got home and can only do emergency calls
-
james
(@Felixsaysretro) reported
@EE Yer well in the mean time due to my job km having to buy data add ons because of your problem . Its ridiculous I'm sorry
-
C
(@Chriscon_cy) reported
@EE Hi, connection is really poor (first msg came from when we were trying to get a decent connection). It's really bad today
-
samantha gibbins
(@gingerella2000) reported
@Felixsaysretro @EE I know yet they claim no faults issues
-
Lewis Porter
(@LewisPo01134129) reported
@Phoenixrahman @EE It's a software error, mine comes out on the 26th by direct debit also, just rang them up and they said loads of people have rung with the same problem 👍
-
Sonia Rosina Knight
(@skinsonia) reported
@EE I do need to make a complaint