EE Outage

Is EE having an outage right now?

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

 Some problems detected at EE

EE problems in the last 24 hours

EE Outage Chart

September 24: Problems at EE

EE is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Phone
(44.52%)
Internet
(36.13%)
Wi-fi
(6.16%)
Total Blackout
(5.99%)
E-mail
(5.48%)
TV
(1.71%)

EE Outage Map

The most recent outage reports and issues originated from Rochester, Accrington, Stratford, Cardiff, Croydon, Nottingham, London, Edinburgh, Wigginton, Daventry, Bury, Bristol, Birmingham, Hillingdon and Colchester.

Rochester Phone
Accrington Phone
Cardiff Wi-fi
Croydon Internet
Nottingham Internet
London Total Blackout

EE Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

EE Issues Reports

Latest outage, problems and issue reports in social media:
  • keiranotooleUK Keiran O'Toole (@keiranotooleUK) reported

    Not happy with my brand new @Apple #iPhone11pro from @EE 😭 battery life is awful & my 4g is slow 😡 @EEHelpdesk

  • midnightbear81 Midnightbear81 (@midnightbear81) reported

    @EE I’m in need of cheap sim only deal can you help

  • charliepv97 Charlie (@charliepv97) reported

    Anyone else having seriously bad mobile signal in London with @EE recently 🙄

  • eugenespeed2 Barry Wilson (@eugenespeed2) reported

    @EE Hi Casey. I've heard back from TV Player and they are removing their app from EETV. They have offered me a refund, but I thought it best to let you know in case other customers are having the same issue Barry

  • Sam27542817 Sam (@Sam27542817) reported

    @EE I've spoken to customer services a couple of times already and each time they made a report but nothing ever happened. I get alot of poor signal around my area and it makes life difficults ofr me as i get a lot of drop calls. Thanks

  • NBDxWilliams Craig Williams (@NBDxWilliams) reported

    @CubejamF1 @EE @oneplus 90hz is ******* amazing and I don't even play games on mine lol, fast charging is rediculous, my phone's dead to 100% in like 30-45 minutes it's actually quite jnsane, I understand the battery issue like I have similar concerns but I'll let you know in 2 years :D

  • GuvnorDaSpurs daGuvnor (@GuvnorDaSpurs) reported

    @AJ_Yido @ThreeUKSupport @EE You are entitled to leave your contract with Three if you can't get a reliable signal.

  • marcflores Marc Flores (@marcflores) reported from Stratford, England

    @EE Hi Jo - my data speeds seem to be non-existent or extremely slow in E13 and E15 (I’m commuting right now).

  • amberyearsley_ amber💥 (@amberyearsley_) reported

    @EE is so shit i literally open my phone and ive used all my data.

  • AJ_Yido AJ ⚪️ (@AJ_Yido) reported

    @GuvnorDaSpurs @ThreeUKSupport @EE They are shit mate, had enough of their crap signal now

  • donovanchilvers DONOVAN Chilvers (@donovanchilvers) reported

    @EE I need help with witch bus is the quickest to getb to work... Hopebyou have a good day

  • EmmaLJohnson_ Emma Johnson (@EmmaLJohnson_) reported

    @EE Thanks Ashleigh, no issues on incoming calls just outgoing. It says error in connection when they try and ring anyone. They are in Cyprus

  • rmnaern roman (@rmnaern) reported

    @EE No I can’t, it’s not working. Pretty concerning conseridering it’s a £1,500 phone...

  • nieIyoon ☆☆ #6IXENSE (@nieIyoon) reported

    @x1woojin THEY WAY I DID TOO HELP@EE

  • GuvnorDaSpurs daGuvnor (@GuvnorDaSpurs) reported

    @AJ_Yido @ThreeUKSupport I liked Three at one point, I was loyal to them but they took the piss out of me big time and their signal is appallingand they lied saying I was living in a 'blackspot'. I joined @EE and never in 2 years has my signal dropped once. Join EE pal.

  • AlexDavidWest Alexander West (@AlexDavidWest) reported

    @EE My unlimited broadband has been so slow in the last month, it seems to have been gradually getting slower before that but now it’s far too slow - taking me ages to watch even really short video clips etc. Please help.

  • stevemorrissey5 Steven Morrissey (@stevemorrissey5) reported

    No mobile signal with @EE #EE in Stratford London

  • leighpollock leigh collins (@leighpollock) reported

    @EE @EveHughes2005 I’ve been tweeting since about 730pm and they’ve ignored every tweet laughable the level of service you get when your already a customer 🙄

  • TweetyLu_ Lu (@TweetyLu_) reported

    @EE I have a complaint I would like to raise regarding the disastrous effects I was subjected to on 22 September due to the 4g not working!! Please can you kindly DM me to discuss. Thanks, lu

  • tmnbem t (@tmnbem) reported

    I need help @EE

  • iKaremk HaflaNextDoor (@iKaremk) reported from Hillingdon, England

    @EE hi I need some help with my account

  • Philliph17 Phillip (@Philliph17) reported

    @dnljhnstn @EE Because there is a problem validating your data Dan

  • MetalliCelticA Barry Layden (@MetalliCelticA) reported

    @EE Who gives a shit! Maybe instead of paying a fortune for a Hollywood actor to do your shite adverts you could invest in a decent website and app.

  • sidjha Siddharth S. Jha (@sidjha) reported

    @VodafoneUK Whenever I'm back in the UK, I will never use @VodafoneUK again. Instead I will opt for @EE, or @O2 or or @ThreeUK or @giffgaff.

  • GeorgeLuvsKylie George The Lovebird (@GeorgeLuvsKylie) reported

    @EE so, I’ve lost my internet and you don’t have a helpline open after 9:00pm. That is very poor service.

  • eviljonny Jonathan Harden (@eviljonny) reported

    @jayconomy @EE @Ofcom These are terrible!

  • MickyK79 Micky (@MickyK79) reported

    @EE Add in that my tariff covers unlimited texts, I’ve never seen anything to tell me that group texts will be converted until I’ve done it and been charged. It was only a text. No pictures. To 12 recipients. I can’t understand how a charge that high can be justified.

  • MickyK79 Micky (@MickyK79) reported

    @EE Thanks for getting back to me. I’ve a WhatsApp group now so already solved the future problem. However, this isn’t the first time I’ve sent group texts. I manage a kids football team and often blanket message the parents. From memory this is the first time this has happened.

  • TassjaEmily tassja_emily (@TassjaEmily) reported

    Listening to my mum tell me about the absolutely shocking customer service from @EE today when she went to upgrade her contract. Not only were they rude, and abruptly questioned why she was leaving & THEN hung up on her. Thanks to @CPWTweets metro centre for getting her sorted

  • CourtneyC134 Courtney Cummings (@CourtneyC134) reported

    @EE bought a phone case with screen cover for my brand new Huawei P30 Pro.. to protect it.. Yet, the instructions were so poor I ended up dropping & smashing it! Please contact me regarding the cover & a refund of some description..

  • jameshooker Jim Hooker (@jameshooker) reported

    @EE cracking customer service from ‘Ollie’ in the Newcastle team this evening!!

  • ephraimlevine Ephraim Levine (@ephraimlevine) reported

    @ShneurOdze @VodafoneUK I don't remeber having this trouble with @EE. It seems like a @VodafoneUK issue. #FRUSTRATION

  • pixi_1008 Lindsey Kent (@pixi_1008) reported from Swansea, Wales

    @EE All fine now - must have been down for a few hours but got it sorted later that day 👌🏼

  • Scotlongirl1 ScotLondGirl (@Scotlongirl1) reported

    @EE Just tried - same issues on my the website. Unable to gift data - have over 40gb left yet telling me I am low on data ...

  • leighpollock leigh collins (@leighpollock) reported

    @EE all is all I can say customer service at its best! Your staff are making offers which clearly they have no business doing so and we are then told no sorry but you can have it for an extra £350 not a chance! Dead lock letter is going to be requested and ombudsman contacted 👌🏻

  • Scotlongirl1 ScotLondGirl (@Scotlongirl1) reported

    @EE Not a bad start thanks. Could not get into my online account earlier. Will try again.

  • aliya_fry Aliya Fry (@aliya_fry) reported

    @EE Yes I’m a new customer and waiting for my new phone

  • VickyHall93 Victoria Tully (@VickyHall93) reported

    @EE It is. I'm using the one plus 7 and I've just done an update but it's still slow 😐

  • OptimalD2005 UnknownMe (@OptimalD2005) reported

    @EE I tried to call @ThreeUKSupport but was on hold for 50 mins. I requested a call back from them and nothing. So thanks for the help

  • aliya_fry Aliya Fry (@aliya_fry) reported

    @EE Yeah I am a new customer

  • leighpollock leigh collins (@leighpollock) reported

    @EE is all I can say customer service at its best! Your staff are making offers which clearly they have no business doing so and we are then told no sorry but you can have it for an extra £350 not a chance! Dead lock letter is going to be requested and ombudsman contacted 👌🏻

  • KellyMSanders kelly marie sanders (@KellyMSanders) reported

    @EE Not really. Just in the same boat as everyone else now. I’ll need to cancel if it’s not here in 7 days unfortunately as I will lose the sale of my current phone. Just waiting and seeing what happens now

  • trenchmade1 Baby I’m boring (@trenchmade1) reported

    @Warnzavel @ThreeUK @EE It’s about to be a Lyca ting on both phones cah wtf

  • lottiemottie charlotte mott (@lottiemottie) reported

    @EE what ridiculous service have been waiting for my replacement phone for three days! Failed delivery yesterday, they were told to deliver after 17:30 and tried at 14:35 also no door number given by EE have spent hours in phone queues! Not happy may just cancel all contracts

  • AaronSablon AaronSablon (@AaronSablon) reported

    @EE You still failed to note the FREE AirPods (worth £159) plus the £100 cash back and that’s just with @virginmedia @O2 cleared the remaining balance and upgraded that customer to a new iPhone 11 and only on a 2yr contract. I’ve been with EE for since before as (T-Mobile&Orange -

  • zakariya990 Zakariya🇧🇩 (@zakariya990) reported

    Considering to join @ThreeUK or @EE cause @VodafoneUK is just providing shit customer service and miss-selling information

  • Dawn4Io DAWN4IoE (@Dawn4Io) reported from Camden Town, England

    @NoServiceHereUK no data on Euston platform despite good signal on @EE

  • KellyMSanders kelly marie sanders (@KellyMSanders) reported

    @EE Nope. It never did. Was told yesterday that my order hadn’t gone through (even though the previous person said it had an hour before that) so looks like I’m at the back of the queue now.

  • Kate001 Kate Curtis (@Kate001) reported

    @EE Never had bad customer service with you until tonight, call about adding a Apple Watch to my contract got a guy who I felt wasn’t listening to me he then stuck me on hold for ages saying he was going to get some more info repeated what he had already told me not happy !

  • haylsn0w ㅤㅤㅤㅤ[hayley] ☀️ (@haylsn0w) reported

    @EE was meant to get a call back regarding my bill and my complaint - ain’t got one and I can’t get through, help pls

  • KellyMSanders kelly marie sanders (@KellyMSanders) reported

    @rmnaern @EE I don’t believe it’s first come first served anymore. My order I put in was when the phone was in stock for dispatch in 1 day conveniently “didn’t go through”. Took me 4 live chats for someone to tell me I had to cancel and try again now it’s anyone’s guess when it’s coming

  • ashleigh_xm Ashleigh 🌺 (@ashleigh_xm) reported

    @adam1baines @EE I literally NEVER have signal when I go through buckshaw, main reason I didn’t move there 😂😂

  • BoboBalde20 James Connolly (@BoboBalde20) reported

    @EE Hi i was in the process of getting a code to unlock my ohone earlier then i was put on hold before the line cut off now my accounts locked and i cant find i way to contact customer service cause my number isn't registered apparently

  • AaronSablon AaronSablon (@AaronSablon) reported

    @EE yet another network @O2 offering & doing more for their customers! Not to mention @virginmedia with their awesome iPhone & AirPods deals with the lowest monthly plan & £100 cash back!

  • mikewardunited michael ward (@mikewardunited) reported from Stafford, England

    @EE wouldn't match price plan offered by @SkyUK, even though a customer for 10 years and then stalling on giving me pac code, 4 calls so far... Do not recommend @EE @EE @EE 😡😡 😡 👎👎👎 #EEJOKE

  • _BenFreeman Benjamin Freeman (@_BenFreeman) reported

    Currently on my 7th call to @ThreeUK @ThreeUKSupport since 3pm. Been on hold for 12 minutes. Issue still not resolved. Still within my free cancellation period, so if this isn’t fixed swiftly, i’ll just be cancelling my contract and moving over @EE or @VodafoneUK

  • life_of_nads Life of Nads (@life_of_nads) reported from Islington, England

    @Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Damn! Can’t believe they don’t even have any in stock anywhere... such a mess 😭

  • jezzbennett Jeremy Bennett (@jezzbennett) reported

    @EE any reason why, for the last few weeks, your 4G signal is shocking around London Waterloo and the South Bank. Phone shows 4G+ but web pages with images take an age to load. Even Facebook and Twitter pages take for ever to load. #NotReally4G

  • m26rao MAYUR RAO (@m26rao) reported

    @EE Seems much better.. ill continue to monitor and respond to this thread if issues arise again. Thanks

  • m26rao MAYUR RAO (@m26rao) reported

    @EE Everywhere... having to use wifi where possible and hotspot onto other network devices