EE Outage Report
Why is my EE service not working?
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 17: Problems at EE
EE is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (38%)
-
Phone (26%)
-
Total Blackout (21%)
-
Wi-fi (9%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Telford, Halifax, Tower Hamlets, Leicester, Chelmsford, Lewisham, London, Cricklewood, Manchester, Glasgow, Milton Keynes, Maidstone, Derby, Bristol and Nuneaton.
| City | Problem Type | Report Time |
|---|---|---|
 Grimsby |
Total Blackout | |
| Walthamstow |
Internet | |
| Telford |
Wi-fi | |
| Halifax |
Phone | |
| Tower Hamlets |
Internet | |
| Leicester |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Al
(@Smigggss) reported
@EE HI the signal in my area has been terrible For around 6/7 months I went into the shop Ad I thought it was my phone to find out there is a fault in the area when will this be fixed? Liverpool 6 area? Thanks
-
Kilpzzy🥨
(@Kilpzzy) reported
BRUH @EE FIX THE INTERNET PLEASE LIKE WHAT ARE YOU DOING???
-
What Fleur Knows🤍💙🏴
(@FleurHibbert) reported
@EE I can't use my phone, that's the problem!!
-
Liam Donaghy
(@liamdonaghy88) reported
@EE I'd just like to make it known that I don't appreciate having your door to door salesman turning up at my door after 7pm and ignoring the "No Cold Calling" sign in the process. Maybe basic courtesy and being able to read should be part of your corporate policy.
-
Jane Sinclair
(@merseygirl23) reported
Well very disappointed in @EE . After spending hours on the phone sorting repeated Broadband orders as they were cancelled by them & had issues was promised a call back from a manager at 6:30 this evening for an update …. Still waiting! Very poor guys, very poor!
-
Jon Pitts
(@briavelsjon) reported
@andrewcoulsonn @EE EE's serving site is just other side of Broughton Village, though it does have B3 & B20 service available. I doubt a centre of that size would justify an internal system.
-
Jon Pitts
(@briavelsjon) reported
@ESlibrarian @EE Curious, but I'm not sure what EE can do with this as a network operator. Have you identified the companies concerned? Your complaint is with them I fear.
-
WhatTheFrankStone!?
(@WhatTheFStone) reported
@EE after waiting for over an hour across 4 calls I got through to someone and was cut off within 5 minutes.. I’m just trying to sort out my bill and was seconds away from doing it and now you’re about to close. Ridiculous service.
-
💗who’s afraid of little old amy💗
(@AmyElinski) reported
@EE This is the second time in two months I’ve had issues with EE abroad and I am beyond frustrated!!!!
-
💗who’s afraid of little old amy💗
(@AmyElinski) reported
@EE I’m traveling abroad in the EU and I’m supposed to be on a plan that includes the roaming pass; however I just got a text saying that I have to purchase a roaming pass for £15 if I want to use data. I can’t get a call to connect to customer service. Please help!
-
Becky Chanceux
(@beckychanceux) reported
@R_Wilcox89 @EE Omg i feel your pain. Ive got no hub for my small business and its 5 days and its not even made it to EE yet for a repair / replacement - worst customer service I've ever encountered
-
shan
(@shhanniie_) reported
@EE was so unhelpful and dismissive when I complained about my outage when I was Paris!!
-
DrAngi 🟢⚪️🟣
(@WorkPsychol) reported
What’s on earth has gone wrong with @EE ????? we switched to them six months ago snd still having problems 😡 they merged and don’t seem to have got their act together. my husband has just spent the third time running 2 1/2 hours on the phone trying to deal with this - there should be some recompense for customers who go through this otherwise we’re thinking of leaving
-
Lou
(@Loubylou252) reported
@EE I speak to them every month, it never gets sorted so what's the point? They raise a complaint, offer some crap freebie that I won't use then close the complaint! It's a joke! Maybe time to look at another provider...
-
Mark Philip Rennie
(@ESlibrarian) reported
@EE I'm having two issues - looks like my phone number has now been spoofed by a call centre. Secondly, a company running a red pull cord emergency system/entry system put my phone number into at least one person's call for emergency/help push button phone
-
ØdeVision
(@OdeVisionAFC) reported
@regisgoldens @EE Hi Debbie, I work for a network provider and I’m willing to get you onto a brilliant deal, all proof required of this being legitimate will be sent to you, drop me a message
-
Steph
(@stephderby) reported
@EE I've been on a rolling SIM only contract for a few years and been trying to leave for nearly a month but all the advisors I've spoken with have made it really difficult. I just want to cancel after I gave notice end of June. Surely it's wrong to prevent customers leaving?
-
Arts On The Move
(@artsonthemoveco) reported
Just had a very rude call from @EE on my business phone. Man - didn't get his name - wanted to save me money on my broadband package and, after me explaining 3 times that I wasn't interested and our under contract home package was with @bt_uk, he just hung up. Hung up! #rude
-
Noah
(@SnixxLovato96) reported
@EE Nope still not working
-
Steve Grant
(@SteveGrant1983) reported
@EE Hi guys, trying to log into my account (tried both website and app) and it says it's sending me a verification code to my mobile, but this code never arrives. Have had issues on the website version for a while, but was always fine on the app, but now both seem broken.
-
Debbie
(@regisgoldens) reported
@EE had no Internet which affects everything called last night the guy was more concerned about me taking out a new contract than helping to sort me having no Internet can’t come till Saturday not really good enough not paying for service can’t use will move provider
-
S2
(@S2bdu) reported
@EE I’m not sure who rates EE this and what back handlers are going on in the back ground but the service is shocking and the customer service is worse! I need to speak to someone about my on going complaint and the lack of follow up can anyone help ?
-
Adam White
(@superchincilla) reported
Been an @EE customer for 18 years, from when it was t mobile, and am on a really good sim only deal. That doesn’t seem to matter to them though, as when I spoke about upgrading to a new plan the prices were absurd. In the agents own words, we’re EE, we do t need to
-
Lou
(@Loubylou252) reported
@EE How do I speak to someone to make a complaint as I've had the same issue every month for last 5 months, I contact every time, every time told its sorted then it happens again the following month! I'm sick of wasting time talking to people who clearly can't do the job!
-
Astor Tate
(@astortate) reported
Had a lovely chat with an @EE representative yesterday. My complaint was resolved by favourably. Thank you!
-
Andrew Coulson
(@andrewcoulsonn) reported
@EE Still doesn’t solve anything, this issue has been happening for some years now. If you can’t make the service work then maybe I should leave the carrier and head to a competitive network.
-
Mark Mitchell 🏁🧡🏁
(@Mark66mitchell) reported
@EE Nothing is showing as a problem
-
JON3SY
(@jon3_sy) reported
@EE How can a Network go backwards as technology goes forwards? Feels like a trip back to One2One with signal 🥴
-
JeromeCorvan©
(@Jervan2010) reported
@EE No, I got cut off again at 5:57pm and now need to wait again until tomorrow to sort the problem. Not ideal
-
Andrew Coulson
(@andrewcoulsonn) reported
@EE can you explain why the signal is non existent in CH4 0DE on Broughton Shopping and Retail Park? Paying a premium price for a very minimal service which cannot be used without connecting to Local WIFI? Sort this out and I’ll be a happy customer.