EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (39%)
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Phone (24%)
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Total Blackout (20%)
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Wi-fi (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Bodmin, Leeds, Birmingham, Coventry, Exeter, Manchester, Acton, Swindon, Croydon, Cardiff, London, Taunton, Stevenage, Hengoed and Alnwick.
| City | Problem Type | Report Time |
|---|---|---|
 Bodmin |
Wi-fi | |
| Leeds |
Phone | |
| Birmingham |
Total Blackout | |
| Coventry |
Internet | |
| Exeter |
TV | |
| Manchester |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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joshua all caps
(@joshuaflour) reported
@EE my broadband is awful, it cuts out at least once an hour, not helpful when I’m WFH. and I’m eating into my @O2 data 😠 sort it out between urselves
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Cllr John Potter 🔶🇬🇧🏴🇪🇺
(@johnpotterLD) reported
from
Preston, England
@EE Several years but we could usually get a signal upstairs but the signal is so bad now we can’t call inside
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Anouska.k
(@Anouska16543842) reported
@Mr_GWP @EE Im@thinking the same! Are these network/phone providers charging us for technical land upgrades because why should we be paying for this? I’m interested in 5g 🙄
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kirsty
(@millersty) reported
@EE network is great & the customer service is spot on but there is no loyalty pricing & lack of flexibility w data plans vs handsets is rubbish. 60gb or ultd if you want a certain handset when i use about 30gb is crazy. been with u 10 yrs & will likely leave once im out of term tbh
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Alex duncan
(@xxits_me_xx) reported
@EE any idea what is happening with the broadband mines been down for 37 hours and was promised it would be back on by 9pm 😔
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Graeme
(@boydy_g) reported
@EE What a great chat with Beth of level 2 tech support today. She understood my query, spent time explaining how the local masts work with me and will phone me next week re news on mast upgrades and repairs in my area.
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Cllr John Potter 🔶🇬🇧🏴🇪🇺
(@johnpotterLD) reported
@EE Not sure what to say given the screen grabs I sent you, from your own website, show I’m getting 1 bar of signal instead of 4 and your own map shows I’m living in a strip of properties that signal is ‘Outdoor Only’
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Mark Edwards
(@shades_66) reported
@Kimbaku2 @76rufus @EE Replies on the EE community are suggesting that if you don't get a text by 11am then it will not arrive till Friday. Better not be as not around on Friday so will cancel the upgrade and find another provider
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Dan Thomas
(@DannThomas93) reported
@EE a number transfer was meant to go through yesterday and hasn’t. A manager sorted this as the original sales agent didn’t process it correctly. Can somebody contact us from your complaint department.
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Sith Lord
(@darthjimbles) reported
@EE Wtf is going on with $ONE?! MOOOOOVE DAMNIT!
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Matt Leggott
(@matthewleggott) reported
@EE Any issues tonight in DN35, phones dropped onto WiFi calling, signal normally strong here and rarely drops over to that.
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TTV ibeefyyi
(@TTVibeefyyi) reported
Any gamers that play wireless i would certainly recommend yous not to go with @EE wireless is terrible. Constantly disconnecting from games and they always have the excuse ‘use a wired connection’ even though that doesnt help at all.
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barry316
(@barry3161) reported
@TheF00dBae @EE @VodafoneUK Don't expect any better from Vodafone, their customer service is awful. Just find a plan that suits you and don't expect anything from the provider.
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Vicky Lee
(@luckylinkage) reported
@EE Thank you Helen, I've set up the account as you mentioned. But your link you sent to order a replacement sim doesn't work for me. Is it the right link?
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Kimbaku
(@Kimbaku2) reported
@shades_66 @76rufus @EE It's likely others will be having the same issue, I'm sure it'll be resolved and an update later today :)
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Gill M
(@GilMacd) reported
@EE waiting on a phone being activated. First phoned about this over a week ago. Can someone help please
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JULIA | BLM ✊ (she/her)
(@Aliceinbetween_) reported
@EE As voted by who?! Had the worst experience with EE, never looking back with @O2
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ben cumpsty
(@th3nightking) reported
@james_botham @EE If your physical sim is having issues I'd say try that, just pop down to your local EE store with some photo ID and ask for a replacement sim 👍
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ab
(@abbyroseee) reported
Today my @EE phone arrives and I finally get to leave the bag of **** @TheO2 🙌🏼🙌🏼🙌🏼 £500 buy out, but imagine being able to make actual phone calls on a phone, goals AF.
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ᛏᚺᛖ ᛚᛟᚾᛖ ᚹᛟᛚᚠ
(@EnsomVargr) reported
Exceptional customer service from @EE. I’ve been with all the networks, but EE are the only ones that care. 🙌
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James
(@james_botham) reported
@EE I had a problem with my brand new iPhone 12 pro with it not picking up my sim and tried it in different devices
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kirsty
(@millersty) reported
@EE like i said, it is never is a great deal for the above reasons. what i am paying now is around £30 pm more than competitors. im paying for twice as much data as i actually need cause there’s no other choice 🤡 it’s just burning money at this point. zero loyalty. zero flexibility.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@EE Signal down completely on 2 separate phones. This is really not what I pay my contract for.
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Sam
(@running_man_sam) reported
@EE I need unlimited data for only this month as I've got no home internet. If I buy the recurring unlimited data add on and cancel it before the start of my next billing monthly will I only be charged the once?
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JPMS7
(@JPMS71) reported
@EE morning! In the past 24 hours, my signal at home seems to have dropped significantly, and I can only get one bar?! I’m missing calls and have to move round house to make them. Can I DM you my postcode for this to be registered/logged as an issue?
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Dr Peter Noyes
(@PeternoyesVC) reported
How come in this day of age we are still without a mobile phone signal and in a black spot in Dorset. Chaldon Herring has a phone box as the only public means of communication. @EE @BT
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Rob Watson
(@Mrw64Rob) reported
@virginmedia Really, another £74 claimed for crap service! @EE Here I come.
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Dan Thomas
(@DannThomas93) reported
@EE Moving from another network
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Melissa Morgan
(@mmorgandesigns) reported
@EE No new service today and have been cut off by old supplier, now face 2 weeks without internet with husband working from home and me running e-commerse business. Furious doesn't quite cut it. Urgent need of assistance.
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The Tony O
(@Ton7o) reported
Why have I never got any @EE network strength in Kegworth, Derbyshire?