EE service status: outage reports and connection issues
Why is my EE service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
- Internet (49%)
- Phone (25%)
- Wi-fi (13%)
- Total Blackout (8%)
- E-mail (4%)
- TV (1%)
Live Outage Map
The most recent EE outage reports came from the following cities: Stornoway, Halifax, Bury, London, Luton, City of London, Falkirk, Liverpool, Edinburgh, Brentwood, Folkestone, Leicester, Hackney, Hammersmith, and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Stornoway
|
Internet | 1 hour ago |
|
Halifax
|
Internet | 8 hours ago |
|
Bury
|
Internet | 8 hours ago |
|
London
|
Wi-fi | 9 hours ago |
|
Luton
|
Internet | 11 hours ago |
|
City of London
|
Internet | 15 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
The Fulham Oracle (@TheFulhamOracle) reported@EE are useless honestly, they mail over the broadband kit to manually set up, you plug it all in and then it just flashes orange continuously. Awful service.
-
Suz Jamieson 🏴 (@SuzJamieson) reported@EE 40 minutes isn't just "never ideal", it's not happening. I've tried both the number you just quoted and an 0800 number I found online - both go through to the same endless set of menus to then be told I've to wait 40 mins to speak to someone. I could just air the details of/
-
Andrew Berry (@andrewsberry68) reported@EE it one thing claim to have the best service but it's now been waiting to speak to someone for 23mins, not a good service
-
Scott (@SGHMFC) reported@EE @JackEmson99 EE have been getting worse for the last year, signal is becoming a piss take
-
Gaz (@TisSaff) reported@ee Wow, due an upgrade (customer for 25+ years). Samsung S26, same plan, same duration. With @iD_Mobile_UK it's £19 upfront and £29.99 a month. With yourselves its £20 up front £72.81 a month (first month is £92.81).... What the actual hell ?! Think you lost a loyal customer!
-
Ian (@iandavies10) reported@O2UK did I get a good deal because I can't get reception pretty much anywhere? Switched from @EE and frankly devistated. Had no idea EE were that far ahead of you in terms of network coverage.... (Took ages posting this because of the rubbish network ..)
-
Martin scott (@Martinscott1967) reported@DerekAllan61 @EE I think it’s across the board with the customer services mate,everyone you have to contact is a nightmare
-
Andrea Cook 🧷 💙 (@F3Lollipops) reported@EE Hello yet again, it's been two weeks now and still nothing from you. EE is the only unresolved item - please do something to help me draw a line under selling my dead Mum's house.
-
OMG Beardd (@OMGBeardd) reported@OniSuika @EE Sounds like a real waste of time considering the social media team don’t have access to any accounts. They are literally just paid to redirect you to somewhere they think can help.
-
Lindsay Brunt (@Lindsay_Brunt) reported@EE @craig_trickett The link you share says no issues which is a lie as there is ALWAYS Issues, is this your clause for use not to cancel our contracts for you providing bad service? Fed up of it now!
-
EE X Support (@EExsupport) reported@rolandbullivant @EE Hi Roland, we are doing our best to fix the website and our EE app. We are getting countless messages a days saying about the state of our website and app and we are on it. Please just be patient.
-
Not another one (@NicDenso) reported@MichelleBeckett I had a similar problem with @EE, they stuck to their terms and conditions like glue, I only had one request and that was they inform a senior person of the situation, I didn't even want them to concede, just be aware of the issue, they point blank refused. I've had 5 contracts with them for about 6 years now. As each one ends I'm going elsewhere on principle now.
-
Amy (@Amysday1) reported@amybobbles @EE Mine is awful, it doesn't work in the house. I have to stand in the garden to make a call.
-
Lara (@EtchesLara) reported@EE my data keeps dropping in and out, even though it says I have 5G! As well as my signal. Is there some sort of issue I’m not aware of?
-
WimpingEgo (@WimpingEgo) reported@EE At what stage of the order would I get a set up/ connection date please. @virginmedia have let me down far to many times so looking to switch to a new ISP
-
Maggs ⚒🫧 (@maggs10) reported@EE @JackEmson99 I’m with ee and the service on my train from esssx to London is shocking.
-
👑 Sean 👑 (@kingseany94) reported@NoisyStandard @EE Expects credit for not looking up the signal coverage. Shut up you ****, it’s your fault.
-
Lara (@EtchesLara) reported@EE It states there is an issue, in the app, but it’s been 4 days and hasn’t been resolved??
-
Rachel Alves (@RachyAlves) reported@EE you have treated a 30 year customer appallingly - I have never have experienced worse customer service, technical support, mis-selling, and lies than from EE. I have spent hours and weeks trying to resolve an upgrade issue & it is getting worse daily. @EE MD or CEO help!
-
Jabzz (@thejabzz) reportedSo @EE failed at customer services today. They make the mistake, make things worse and dont want to fix it. It shouldn't be this difficult and stressful for a disabled person to just get broadband! Appalling!! 🤬
-
Hazard Hyena (@hazardhyena) reported@TheBeardedNardo @EE There are so many bad and poor practices going on here that it all seems like a scam even if work was done honestly id have found a different company even if it cost more that is more reputable and reliable then this one its insulting and disrespectful
-
Batchie (@BigAl70) reported@DerekAllan61 @EE I use Tesco the piggyback off O2 network. Never had any issues aff them and if you have a clubcard ye get a discount on monthly and fone rental, they do it as 2 separate contracts so can change the usage package you use when needed
-
Danny (@ItsMeChalks) reported@EE I am an EE One customer and I have just gone into my app to check the EE One Up section and it advises me to become an EE One customer — which I am.
-
Bryce Lawrence (@ScrumMachine) reported@EE @SuzJamieson Has it occurred to EE that people don’t have time to sit holding on in the vain hope that someone might speak to them? I binned EE years ago because they were awful and expensive
-
Aaron Paul David Bisiaux 🏴 (@AaronPDBisiaux) reported@EE I don’t want to discuss details with you on here. I just want to know the best way to file a complaint. Thanks.
-
Ads (@Ads__W) reported@EE @Johnboy270783 Same for me in barnsley aswell. Absolutely dog ****!
-
Paul Davis (@GtiJazzBlue) reported@EE Thanks but I can see on my phone that I only get 4G and 23Mbps my question is when will 5G be available? Or do I need to look at swapping providers as I'm out of contract. Been with you since the Orange analogue days - be sad to say bye but service/value is important to me.
-
Dave (@UK_DC_One) reported@Ofcom A good start Need to make it so everyone can exit a contract if either service being paid for is not up to standard, or after 6 months if not happy can switch at no cost, or added to a contract based on information provided by an agent (@EE did this to me back in December, and now im locked into a phone contract that is not what I was told I was supposed to be paying). It's time these companies are punished for ripping off the British people
-
Clark Renney (@ClarkRenney) reportedWhat is wrong with the @EE app? My bills and payments refuses to open. I have even uninstalled and reinstalled the app. Is there a problem with the system?...
-
Terry Saliba (@Terry_AbilasIT) reported@EE Should I be expecting calls from this number 07393 227481 claiming to be from the EE Customer Care dept. Sounds like a scam to possible clone SIM or gain access to customer phones. Please review.