Is EE having an outage?

@EE Sorry but the i always prefer to do this online rather than over the phone and have been trying for the last 4-5 weeks with the same issue. It’s all well and good saying call them but the online system need to be sorted out. Poor service I’m afraid

@EE I keep trying to update my address on the website but it never allows me to log in, always tells me somethings wrong. My details all work on the app but i can't do my address on there.

@EE Been going on for a few months n iphone8 its so bad its unreal

@p9wev @AnthMackin @EE They probably haven’t got any signal to get your Tweet, never mind reply! ... they should start using @VodafoneUK

@EE Was trying to send data, had to call customer service in the end, myaccount just loads white page. Try logging in yourself and see how long it takes

joined @ee about 6 hours ago, only to arrive in Paris from London to find my phone doesn't work. Apparently my roaming is blocked by the fraud team for TWO MONTHS. no explanation!! Given I moved to EE for the free roaming & I work internationally EVERY week this is unacceptable.

@EE I have an issue with EE billing used for free audio conference app

@werborg72 @dgreen1415 @VodafoneUK @EE I was and my gosh the service is awful. That’s why I moved to Vodafone.

@EE your website is soooooo bad of you want to upgrade. Always says sorry we cannot fetch data for this right now... very disappointed with the customer use ability on here

@EE Hi Olivia. Was looking at the Huawei Mate 20 Pro. I'm really disappointed with the customer service. Your colleague purely generated a PAC code with absolutely no attempt to keep my custom

@EE i need to cancel my contract but cant seem to complete this on the website or the app ... how can this be done please

So much for customer loyalty! Been with @EE for years and years. Call to cancel and not even an attempt to keep my custom. Will be taking my business elsewhere for sure!

@EE Still the same on in private browsing and clearing cookies. Honestly, not clearing my history cause it’s always a PITA afterwards. It’s always slow. 30+ seconds to log in and takes ages for the myaccount page to load too.

@EE my wifi stopped working on the underground. I’ve reset it and it says I need to contact customer service. Can someone call me please

@shiner_sam Am drinking too! Never usually drink on a school night but beyond frustrated @EE & their customer barrier experience 😡 Trying to pay an outstanding bill for other half but as not account holder they can’t accept payment!!! Can only contact viatwitter as phone no not recognised

@EE I have just changed to EE today. I travelled from London to paris and now have NO PHONE signal and no internet. I'm trying to contact someone but since I can't even make calls now it's impossible. I need help asap

@_Nibb_ @SkyUK @EE Sky still owe me £400 for charging me for a service I wasn't even using for 9 months. I had to threaten legal action just to get half of what i was owed. It's definitely put me off moving back to them from virgin media

“Steve you’ve been a customer for 2 years - we’d like to give you blah blah!!” I was a customer for over 20 years and @SkyUK wouldn’t even match the price the @EE was offering me on broadband to retain my business!! 😡 Loyalty - don’t make me laugh!! 😡

@EE make your login page go faster please!

So @VodafoneUK charged me 6 quid for a 9min call to moan at @EE about a 2GB prepaid data SIM that had no service and no data. @EE also "charged" me for the call, on my topup balance. You're both scumbags.

@EE Speed has always been an issue which is why we upgraded and we have not been impressed as we have reported this before.

@EE My mate 20 pro has the green screen issue. Huawei have sent me a returns pack. Phone was a gift, so Huawei advised me to contact u as it was purchased from EE @ end of 2018 (UK) to see if u can provide me with a proof of purchase if I supply you with the serial No. or IMEI.

@EE customer service is a joke, tried to change my address and couldn't do because I didn't know what devices I've got 🤔 only got 2 and it was neither I'm done contracts up next month

So since last year @EE has been messing up my contract and trying to make me pay £20 extra each month. Finally its sorted after me refusing to pay £101 for a £34 bill!!!. And you know @EE never even said sorry for the various calls and issues iv had with them trying to sort this!

@EE can you stop with the marketing texts telling me to upgrade. I’m aware I can upgrade I just have no intention of staying with a network that charges extortionate prices and fails to tell customers that VAT isn’t included in the contract prices advertised in store. Kthanksbye.

@EE your service is great, I've never had any problems. Then you ruin it by have some bloke sat in a call centre ring me 4 times in 2 days to try and flog me internet/more handsets. To end call telling me I can save £5. 1. You've lost £5/mnth 2. If i want broadband, i'll ask you.

My complaint against @O2 has been unsuprisingly been rejected. Looks like I will upgrade with @EE now, if they will have me.

@EE Got told it’d be put back in within 3-4 working days I think, got a text to confirm this would be the case. NOTHING was said about credit and it has been way over the time period and it’s still not in my account. £150 is a lot of money and for a big company your practice is awful

@EE phone stating no sim although never touched it since I got the phone. Any ideas

@EE I've been charged 2 times today for 1 bundle. I originally had £62.25 and a £30.00 bundle and it was removed and a further £30.00 credit was removed. I am not a happy customer.

@EE Extremely poor service and upsetting a customer.

Sad that @EE service going downhill. Now into 2nd 2-day-plus outage locally in 4 weeks. I travel half an hour to log it on line - service outage page comes up with error status! I phone on another phone to query - the prompts assume I’m on an EE line and don’t help. Bad...

@EE if we were able to cancel all our lines and move over to @ThreeUK @O2 @VodafoneUK we would because #EE business is an absolute disgrace.

@EE Transfer the number over to the any network - transfer the number back to #EE and bob's your uncle. WRONG. The phone is locked. SO MORE TIME WASTED and a business phone out of use. Great.

@EE I was so frustrated when speaking to a manager - Sharon (I apologise for my frustrations) - who is going to listen to the calls and get back me, which I appreciate. But we have had nothing but problems with #EE call centre staff.

@EE I do want to thank again Alicia & Zee but also Rowan from the Stroud #EE Store. They only continue to try & help us but unfortunately most of our woes can only be fixed with the call centre staff who time & time again only prove themselves incompetent.

@EE I am absolutely appalled with the #EE business support call centre. We have had nothing but trouble. The store support team gave the Stroud EE store incorrect information & did not log ANY of the calls over a 3 day period.

@EE Nope, I don't use the app. When I'm logging in once a month to just check my bill, seems a bit pointless to have an app for that. My point more is that your website never seems to work.

Dear @EE, I think you need to review your processes for business mobile phone transfers as the email form you require breaks most forms of #GDPR and you specifically ask for it to be emailed. You really should be using a more secure and appropriate method. Thanks A customer

After being promised a call back 2x, I’ve heard nada. Your CEO @MarcAllera said ‘we believe in giving the UK the best network and BEST SERVICE so our customer TRUST US with their digital lives’ - I do not trust @ee at all #mydigitallifeisdead

@EE no service for 2 days in sw15 Network checker states there’s a issue but no date on when it will be fixed... what’s going on cant make or receive calls

Oh @EE you’ve let me down again.. literally counting down the months now

yes it is joey. I used Vodafone for a while until I realised that I had to pay them more money for credit I never used. Pathetic network, so unreliable. been with @ee for 5+ years and couldn't be happier w them.

@EE Yeh corse no problem everyone in my house is on EE and they get 3 4 bars like I use to thats why I fort or send a message x

@EE I’ve spoken to Brightstar and they apologised and said they can’t do anything yet and it’ll take 3-4 days for them to even look at my phone. I spoke to someone at the weekend from EE and she wasn’t any help at all. I’m self employed and I need my phone for work.

@EE help my home broadband has stopped working, tried everything your website suggests & still no wifi

@EE I ain’t had a new sin card in 6 years and I’m just wondering would this owt do with my signal being poor all off a sudon I’ve got the iPhone sx max and I always have 3 4 bars but I keep getting 1 or 2 bars how do I sort this cuz my internet has gone slower to thanks

@EE I actually have a courier texting me from the enjoy service who has advised for me to contact yourselves to add a note onto the system then my partner can accept it for me on my behalf

Do not appreciate arrogant, unhelpful service from @EE regret upgrading.

@EE Not happy with resolution to my failed order. You should take responsibility for your mistakes and "own" it. I have asked CEO to respond but I'm not holding my breath. This is not a good company! #customerexperience #CustomerService @MoneySavingExp

@EE Anyone know I If network down in Shrewsbury Shropshire had no signal so far today

Ok so none of the three communications suppliers I use will bloody communicate with me! VirginMedia UkandIreland, @ee, @skyuk. I'm trying to terminate or upgrade and there's either a language/accent problem or a picking up the damn phone problem! Grrr...

I seriously cannot understand how i work literally on Tottenham Court Road - my signal says I have 4G but I never have a decent connection to do anything! 😤 in central London you know!!! @EE is the worst

@EE thanks for shafting a customer whom has payed you over 4 grand. @VodafoneGroup here i come

@EE Texts fairly regularly, I delete them every time because every single offer is about adding an extra line, never anything relevant.

@EE I don't have great coverage at all "Doncaster / Lincoln" had problems before now it's bad shocking really and I'm on NEWEST Samsung phone with a MAX plan.....

@EE I was with you... Service was poor customer service was awful... @AntellAdam I'd recommend Vodafone any day

@EE How do I opt out of promotional text messages from -EE- when the 'sender doesn't support replies'. I keep getting messages about "gifting" spare data.

My phone number has gone to my new provider today and I’ve been billed by my old provider @EE today so £30 has just gone down the drain basically

@EE I’d rather not buy another package on top of how much I spend. I think it’s a shame to take advantage of people that need medical help & you have no choice but to call @NHSDirectWales. No wonder people call 999. Cheaper for a taxi to A&E