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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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EE problems in the last 24 hours

EE Outage Chart

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Phone (41.33%)
  • Internet (39.11%)
  • Wi-fi (8.44%)
  • Total Blackout (7.11%)
  • E-mail (2.22%)
  • TV (1.78%)

EE Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

EE Issues Reports

Latest outage, problems and issue reports in social media:
  • oconnell100
    Christian O'Connell (@oconnell100) reported

    @EE I’ve been a customer for many years but thought I would try out a portable WiFi device with vodaphone... what a stupid mistake that was!

  • Justin68360089
    Justin Summers (@Justin68360089) reported

    @ee why is your Wi-Fi service not working atm

  • p_crewe
    Paul Crewe © (@p_crewe) reported

    Hi @EE , can you tell me if there's an add-on available to allow me to make calls from Morocco. Site says there is but when I tried to add it I just got an error message saying it hadn't worked. Abroad now so calling Customer Svces not really an option.

  • AdpTiling
    ADP TILING (@AdpTiling) reported

    @EE Done it all before. You never fix anything. Just bill me. Shame on EE. I want out of my contract

  • JamieByronCSM
    Jamie Byron (@JamieByronCSM) reported from Manchester, England

    @EE Still doesn’t work! I can’t donate using your service

  • aynz20
    Aynsley Young (@aynz20) reported

    @EE really bad service received in your Newcastle store today. Second time this has happened. Won’t be a returning customer. Would like someone to get in touch as was told I’d receive a receipt via email within 10 mins of leaving - this still hasn’t happened 4 hours later...

  • Jon_Chui_Rapley
    Jon Chui-Rapley 🇬🇧🇪🇺🇲🇾 (@Jon_Chui_Rapley) reported from Richmond, England

    @EE Hi, I called yesterday regarding wifi on the ldn underground not working and the rep reset my service and asked my to turn the phone off n on again and try in 24h. Got New password but still tells me to call customer service.

  • andrehbc
    André Bittencourt (@andrehbc) reported

    @EE's fibre is a joke. Paying for 72Mb, getting between 5 to 10Mb. btw they use @bt_uk network (as they are the same company now) #internetfail

  • WAJJERTRON
    Wade Jones (@WAJJERTRON) reported

    Sorry to complain but I’m fed up with @AppleSupport and @EE. After advice and advice my phone still have no service.

  • ScottWalker89
    Scott Walker (@ScottWalker89) reported

    @EE having broadband issues for the past week, repeatedly reset router but it comes back again. Download speed of 0.4mb and upload is 0mb

  • Adc5552
    Adc555 (@Adc5552) reported

    @VodafoneUK wow @VodafoneUK such poor customer service for a long term customer. Called to upgrade and genuinely shocked at the poor service. How can @EE offer a better deal than @VodafoneUK who are my long term provider for many years. #MobilePhones #CustomerExperience

  • TedSassi
    Ted Sassi (@TedSassi) reported

    @EE Your customer service is clapped. Been trying to get through to someone on the phone all day but it won’t connect me. Then I try to use the online live chat and it says no one is is available to talk to me.

  • MatthewRobertsO
    LIFE OF A DIVA (@MatthewRobertsO) reported

    @_AshleyWills @EE Well I’ve had internet problems for 2 years #TampingFumingRaging 🤬 new contract next month 😬

  • SorrowsHeelTurn
    SorrowsHeelTurn (@SorrowsHeelTurn) reported

    @paulsmith_uw @EE The early termination fee is in the contract that every customer signs. That has nothing to do with the ofcom report. no refund.

  • niblick_iii
    Confidently Paranoid (@niblick_iii) reported

    @EE Yes, I spoke to tech support earlier. They were very nice, but unfortunately weren't able to fix the issue, as it was the device and not the sim that was the issue, so I had to factory reset my phone.

  • _JoshDenham
    Josh (@_JoshDenham) reported

    Hi @EE, I'm trying to add data onto my monthly plan but can't seem to do it. I also can't connect to live chat on MyEE on your website. Please help.

  • UY5STAR
    Umar Younas (@UY5STAR) reported

    @EE what has my post code got to do with it - I have work colleagues who live on the other side of town and have the same problem with you guys

  • crm_uk
    Clive Morris (@crm_uk) reported

    @EE You offer only £15.00 for bad service and then fail to add it to my account.

  • EmmaJayneAtSea
    Emma Jayne (@EmmaJayneAtSea) reported

    Also @EE since you haven’t replied... all credit to dan in your Trowbridge store for us not walking out sooner. I gathered he was new, very professional but repeatedly asked for help from store manager and other store members with limited response.

  • BelfastMenswear
    Andrew Watson (@BelfastMenswear) reported from Belfast, Northern Ireland

    @EE Terrible reception in Holywood Co. Down. I can't wait to chat provider

  • StephenHunt62
    Stephen Hunt (@StephenHunt62) reported

    @EE Yes, still a problem on both mine and my wife’s phone. Great WiFi signal but no WiFi calling.

  • nourydgaf
    💀Richter (@nourydgaf) reported

    @EE Hi it's an issue with the Broadband Basically we were on BT, and my dad decided to switch since it was a cheaper deal and we got more out of it. Ever since then it's just been delays on delays on delays man

  • _DebbieHinch
    Debbie Hinch (@_DebbieHinch) reported

    @Sam_The_Obscure @EE @O2 I moved over to O2 after shocking service from EE. You had a lucky escape, Sam!

  • Louise95958637
    Louise (@Louise95958637) reported

    @EE How comes you are doing this when its very bad for peoples health

  • seanpledger
    Sean (@seanpledger) reported from Glemsford, England

    @DPD_UK your customer service promised both your complaints team and the snetterton hub would both call me immediately. Neither have called. @EE this is unacceptable. Appalled.

  • morpheyesh
    Yeshwanth kumar (@morpheyesh) reported

    @EE False promises right from the start. I went to the store many times. There should be enough notes in your system as well which I made sure was added on. Im sorry but I’m extremely disappointed with EE and this is not the way a customer is treated.

  • Aggy1611
    AGGY (@Aggy1611) reported

    @EE please explain these prices for a iPhone 7 Plus: Existing customer - £48 p/month. New customer - £33 p/month. #ee #iphone

  • morpheyesh
    Yeshwanth kumar (@morpheyesh) reported

    @EE Upon sale they promised to get insurance added on. Mentioned I had enough credit score for 2 lines, failed to add insurance on. They falsely emailed sayng they added nd never did. Promised to reduce tariff to add it,didn’t happen so far.i hav email thread with history I can share

  • Jo_Whittington
    Jo Whittington (@Jo_Whittington) reported from London, England

    @EE Please can someone from customer services call me ASAP. I keep getting messages about credit limits so can’t make calls or send texts, even though both are unlimited on my plan! I’ve had nothing but problems since joining you. This is a joke. I’m on a contract!

  • srichardson14
    Steph Richardson (@srichardson14) reported

    @EE It was WiFi last night as I had no signal

  • chapmando92
    Hannah Chapman (@chapmando92) reported

    Absolutely ludicrous customer service from @EE, no wonder they’ve just had a whopping fine from OfCom

  • DJEM9415
    Dee 👑💍 (@DJEM9415) reported from Wolverhampton, England

    For real I'm cancelling my @EE broadband with its weak signal, spend more time on 4g

  • j_oeyg
    ⓙⓞⓔⓨ (@j_oeyg) reported

    @EE Yep, everything works in 4G. Although I’m not sure if web browsing works in 3G - I’ve never tried.

  • timbo_baggins
    Tim (@timbo_baggins) reported

    @EE I called 150 and spoke to CS who told me a physical SIM was required for this. I pointed out that other customers had had this issue resolved for them by L2 tech. He offered me a call back on Wednesday (!). Not impressed.

  • Laurame94424941
    Laura (@Laurame94424941) reported

    @EE Having a problem recently. My 4G isn’t working or going really slow and a rubbish connection. I mean paying £92 quid a month you’d bloody well hope it’d work.

  • davidelifecoach
    David Evans, Life Coach (@davidelifecoach) reported

    @EE It's Dawn's number as related to the complaint linked to above in this thread. Her complaint has been dragging on for months and should never have got to this point. It's an appalling example of #CustomerService. I'd lose clients if I treated them like this. #smh

  • karl_mitch
    karl mitchell (@karl_mitch) reported

    @EE Contract issue .. wrong line upgraded still waiting for it to be sorted 😡

  • lardladicus
    🇬🇧 Mr Capitalist 🇬🇪 (@lardladicus) reported

    @dgFirestarter @ChigzTechReview @HuaweiMobileUK @HuaweiMobile @TradeStandards @AmazonUK @CPWTweets @O2 @ThreeUK @VodafoneUK @EE @bt_uk Just got the p20 Pro. All seems OK with my 10 minutes of use. Good luck getting issues sorted

  • sophiekatetw
    sophie. (@sophiekatetw) reported

    @ThreeUK are an absolute joke. My dad rang the other day to cancel his contract as I’d got him set up with @EE and they failed to cancel, as they are far too interested in trying to sell him another 3 contract.

  • 22immie
    Iram Ali (@22immie) reported

    @EE @nikitasmartin That’s not true. I was lied to in store by the employees to get a contract and when I found out I wanted to cancel but the employees and customer service flat out refused and sent me back and fourth. I had to pay it off and I didn’t even use the number at ALL. Was overcharged.

  • SiaKalie
    kai x (@SiaKalie) reported

    @EE please help !!!

  • Iacio92
    Choff 🇮🇹 (@Iacio92) reported

    I couldn't advise people anymore to stay well clear of @EE absolutely disgusting customer service. Horrible company.

  • seanpledger
    Sean (@seanpledger) reported from Glemsford, England

    @EE terrible service re new @Apple XS Max. They use @DPD_UK took 1 hour to answer the phone to tell me they can’t deliver as promised today as despite 27 hours notice, couldn’t do their job properly. Couldn’t get on van ! Inept. No phone til Monday if lucky. Careful re EE / DPD

  • OliverGWinfield
    Oliver Winfield (@OliverGWinfield) reported

    @O2 Your 4G service is so poor! I have friends on @VodafoneUK and @EE who have no problems at all... So frustrating! 😡👎

  • oconnell100
    Christian O'Connell (@oconnell100) reported

    @VodafoneUK have to be the worst network for reliability! After being misadvised on my contract they still charge me £150 charges. Thanks to @EE and Leigh at @intuDerby for giving me a contract that’s honest and reliable! Vodaphone even noted my account as being misadvised!

  • dg03ebc
    David Rice (@dg03ebc) reported from Birkenhead, England

    @EE But a big company like EE who run a Customer Services Department, That only allows its customers to ring up Once every 3 Months or Never, if you do, then they ring you up to complain, then they will block you if you still ring up, is ridiculous 😂😂😂😂😂😂🤣🤣🤣🤣🤣🤣🤣

  • dg03ebc
    David Rice (@dg03ebc) reported from Birkenhead, England

    @EE Your Broadband doesn’t deliver what you promised, never has done and never will, I pay for 40GB and I get 16GBm and it can go off at anytime, it has done in the last month. It’s wrecked Two of my laptops recently worth over a £1000, but it costs to much to take you to court.

  • OgaPhysio
    The Peoples Physio (@OgaPhysio) reported

    @kingotote @virginmedia @EE Nah F that chattin shit like i @ them in the first place. Just lettin them know i throw these hands

  • nourydgaf
    💀Richter (@nourydgaf) reported

    I'm so sad its been a month since I last played any online game or streamed @EE PLEASE FIX MY INTERNET MAN

  • WAJJERTRON
    Wade Jones (@WAJJERTRON) reported

    @EE since IOS 12 update I have No service. I can’t ring or text anyone.

  • 21laurelgrove
    Russell Gardner (@21laurelgrove) reported

    @EE varoius attempts at logging in to app this morning reset password link not working email address all correct and your frustrating robot links duly fathomed. #whatstheproblem

  • ZachVonBaker
    Zach Murray (@ZachVonBaker) reported

    @EE My text and calls don't work at all, really strange. It's just not working at all.

  • pepperbackfish
    pepper (@pepperbackfish) reported

    @DawnToddBod @Payforit_Sucks @Euan_Richardson @EE @ThreeUKSupport @financialombuds @Ofcom @GooglePlay @PSAuthorityUK @BokuPayByMobile @PSAuthorityUK is aware on another network, @GooglePlay recently agreed to refund “unauthorised charges” placed against a Google a/c not linked to phone bill payer. Bill payer had to hassle Google to be put through to specialist dept who did a reverse search (time of charges etc)

  • TommiTMX
    TommiTMX (@TommiTMX) reported

    @EE I can deal with waiting, what I can't deal with it all of the other stuff. I've tracked the order, it says it'll be 10+ days even though the store now has them in stock. You also ignored all of the other issues, this isn't just disappointment from delay.

  • F4Flake
    Flake (@F4Flake) reported

    Hi @EE, I had an unsolicited call from @ATSmobiles yesterday. I assume they got my data from you, as I used to be a customer. I have however never agreed for my data to be used in this way. #GDPRCompliance

  • Shawry_99
    Gary Reid (@Shawry_99) reported

    @EE trying to ring your darlington store and it keeps going to answer phone, that would be ok if they returned calls however as they don't seem to my bill keeps going up as it's a premium number. Not a way to in still customer confidence.

  • s6phy
    s (@s6phy) reported

    @EE hi I don’t have any service:/// why is this ://// I am in my bed :/// I should have service

  • mike5am
    Michael Dixon (@mike5am) reported

    @ee hi I have not been able to log into my account for 4 days on either the app or on a computer have tried uninstalling the app clearing cookies I need to share data into the kids phones. the computer will show me as logged in but as soon as I go to my account it errors

  • jessamaca90
    jess (@jessamaca90) reported

    @EE @sampoulton87 I’m due to upgrade soon been with them for over 10 years but am probably going to change networks because I don’t think the customer service is there. Don’t forget to look at other networks *** xx

  • kiebales_
    Kieran Bales (@kiebales_) reported

    @EE Chris from Newcastle win the upgrades team was very helpful, however your company is ******* shit and come May you can stick the contracts up your arse, you useless tosspots.