EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (26%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Chatham, Glasgow, London, York, Orpington, Bradford, Lewes, Batley, Southwark, Muswell Hill, Taunton, Penzance, Kingsbridge, Hinckley and Ashton-under-Lyne.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Total Blackout | |
| Glasgow |
Internet | |
| London |
Wi-fi | |
| York |
Internet | |
| Orpington |
Wi-fi | |
| Bradford |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Maurice Loughran
(@Ml225M) reported
@eBee32509966 @EE @EE it’s now been 2 months & you are stating on your website there is a problem in BT45 but when contacted you can’t give a fix date! Is there any update on that?
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Natalie Cosgrove
(@BabyLossLawyer) reported
Non legal question.What phone provider has the best customer service as @EE is beyond terrible and an hour wasted on hold for their error & being passed from 1 person to the next.‘Call this number’, on hold for 25 minutes with zero care for how this disrupts the day.Suggestions?
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Gary Wallis
(@glwallis85) reported
@ee my phone will make calls but can't receive them. It just says this phone is currently unavailable. How can I fix this?
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John Michael Collins
(@MikeCollins_61) reported
@BabyLossLawyer @DerekRKENT @EE When I was in manufacturing this was called 'Being sent around (the houses)' Directors should train staff to take ownership of a call. The person receiving it stays with the customer until the customer gets a clear acceptable answer.
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Mr Corcoran
(@Rhysocorcoran) reported
@EE shocking service around deals offered for Xbox bundle! 28 days wait and money taken before it arrives?Then sales team making up information! Awful service and very disappointing #falseadvertising
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Juan Alvarez
(@johncharles2024) reported
@EE from the 16th of sept 2022 i pre order my ultra watch and i still waiting , EE maybe is no your fault, but this is ridiculous , no others company have issue , hope so get my watch by january 2023
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atishp21
(@atishp21) reported
@_Robert06_ @EE I hardly get network/internet at my place of work, and it’s in BIG CENTRAL LONDON. Somethings just don’t make sense for the biggest or the best or whatever they like to call them in the uk.
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Mark Lawson Design 〓〓
(@MLawsonDesign) reported
What on earth was @EE thinking approving the awful disturbing buried alive tv ad? Horrific.
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Isaac Thompson
(@isaac_t_6) reported
@Simon_Richards8 @EE They give users a lot of runaround on issues like this, you can message “incsunlocks_” on instagram to get it unlocked, i got mine unlocked by them
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Iain
(@iggysqueeze) reported
@EE Phone signal been down since beginning off September in SN9 5AF. Really disappointing service EE..
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M Brennan 🇺🇦 🏐
(@MattyBrennan) reported
@EE I’ve tried multiple times and EE check it once then promise to call back and never do. I’m not going through that yet again. Happy to make others aware of it on all SM platforms though 👍
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Adam ✪ Parnell
(@AdamJParnell) reported
@MultiCallum @EE Glad you eventually found a solution! Just to add my experience trying to buy these has also been unbelievable. I had to say. Initially I added to my plan with £10 upfront. Nothing delivered 3 days later. When queried was told not processed due to exceeding the amount of...
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Rob Jane
(@robjtweets) reported
@O2 - you are the 7th circle of hell. PAC transfer from EE not working. Number lost. Pointless customer service, never resolve any queries, endless hold times. If the PAC system isn't working why are you processing transfers? Why did I leave @EE !!??Contacting ombudsman.
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atishp21
(@atishp21) reported
@EE Definitely not the best network in the uk. Been experiencing network issues for over a year. Had to cancel my home broadband due to same reason.
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"Level playing field"
(@SportingInsigh1) reported
@EE @StevenBarr321 Hi EE i live in Altrincham and broadband has been down all day? Says there were issues earlier but fixed now? But still having issues
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Darren
(@lywyn) reported
@EE your yearly contract price increases based on the CPI apply to the monthly contract cost as service costs increase. But the monthly cost is the split between the service charge and paying for the phone on contract (vs sim only) so you are applying a price increase to the ...
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Owain
(@Owzll) reported
Is @EE down for anyone else. Has no signal since last night
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Dee - 🇯🇲🇯🇲
(@nern31) reported
@EE Hi Peter It's actually my broadband. To renew my contract you have quoted me a price not too dissimilar to what I am already paying yet I would be getting a reduced package This is very disappointing and not at all what I expect as a loyal customer
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Brian Tyson
(@BrianTy11216358) reported
@EE Very poor service. Ordered Galaxy pro 5 watch 4 days ago to collect in my local store. Unable to track via EE app, DPD app does not recognise order number. Called into my local store to ask if they can help " oh we have it in the back room" Not acceptable!!
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Adam ✪ Parnell
(@AdamJParnell) reported
@MultiCallum @EE ...devices on my plan and I would need to pay the full amount upfront. They kept the £10. Made a complaint to challenge but no one got back to me. Paid £400 upfront Saturday. Confirmed the order with EE on Monday and was assured payment had gone through and I'll receive a...
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🏴BoabDee🏴
(@Hawbawheed) reported
@EE still waiting on a follow up from my complaint. Don't think I'm standing outside to make any calls or messages its lashing down
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Jazz
(@princess_j86) reported
@EE Hi Casey, I spoke to Customer Services who are dealing with it. Can you inform me if the midnight iphone14s are back in stock yet please?
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Derek Richford
(@DerekRKENT) reported
@BabyLossLawyer @EE We moved to EE from Vodafone a year ago as Vodafone were so bad - Customer care doesn't seem to be part of the DNA of comms companies............
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Mr.Ripley&
(@NeuroDigAI) reported
@EE what kind of broadband fault takes two weeks to fix? Are you joking?
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Nick
(@_nicks_tweets) reported
@EE Are you having a full outage in SE1OTA today? My personal and work phone aren’t working. I now have 3 missed calls from family in Australia and cannot call them on any device. Signal has been rubbish around here but when I reported it, your response was “no issue found”.
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JOSHUA KNIGHT
(@JOSHUAK21942509) reported
@EE really slow (2.5MB down, 0.8MB up) in NE61
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B Ezzer
(@BEzzer3) reported
@EE I see the allowances section of the app is not working again
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Raz
(@Raaahaha) reported
@EE No I have not magically fixed your coverage in the SY21 area. Wtf is going on? Always says 4G on my phone and I can't even watch youtube. It's abysmal.
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Gemma Locke
(@locke_gemma) reported
@EE @eebroadband how long will this take you to fix the internet??????
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Leon Berry
(@Leroybe53) reported
@volchar @EE Same problem here! On my app it shows zero for all my allowances too! Needs sorting!