EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (39%)
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Phone (23%)
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Total Blackout (23%)
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Wi-fi (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Elgin, London, Bolton, Glasgow, Nottingham, Oban, Tower Hamlets, Mitcham, Birmingham, Radlett, Camden Town, Bristol, Lewisham, Islington and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Elgin |
Wi-fi | |
| London |
Total Blackout | |
| London |
Phone | |
| London |
Internet | |
| Bolton |
Phone | |
| Glasgow |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Marcus Barry
(@Bazman159) reported
@EE I have just submitted feedback via text message having managed to sort the problem which was of your making. Poor service. I am available during the course of next week if you want further feedback.
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Marcus Barry
(@Bazman159) reported
@EE can somebody please call me to sort my issue out. Unable to reach anybody at your company and my local store won’t help. Very unhappy
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Max D
(@Max_Bcfc) reported
@EE 14 days without access to the app is absolutely ridiculous by the way. I’m not calling again to be told it’s being looked into. Never get an update. Just get fobbed off. You telling me you’re not aware of app outages concerns me when people on the phone say otherwise.
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Alex Davies
(@GNEAlex22) reported
@EE Yes currently with smarty but really unimpressed with the signal quality.
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Lee Wakefield
(@anorak58) reported
@EE Contract ends 16/06 for 2 iPhone 14s. Want a sim only deal until we upgrade later this year. You can offer 5/10GB deals. Very poor when I can get monthly deal with giffgaff for £8 for 5GB. Obviously not worried about customer retention.
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Tony Davies MBE
(@TonyDaviesMBE) reported
I don't often feel the need to comment on service but the @ee customer service line has restored my faith in top class assistance. My BB router got delivered to the wrong address & lost. Three calls, with three different advisors, and everyone a star: 10/10!
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-on a beach-
(@iamonabeach) reported
@EE I can do that but EE could also attempt to provide a more user-friendly, less slow, less buggy, more reliable website.
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-on a beach-
(@iamonabeach) reported
@EE some feedback... Your website is truly awful. It's slow, taking far too long for pages to load, and it's very buggy. Trying to apply a couple of changes to my account failed on each occasion, with the message "update not applied, our fault not yours, try again later".
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Steph McBee
(@StephMcBee) reported
@EE No internet, no TV until next Tuesday at the earliest! So much for ‘always connected’! The hybrid is broken as well as everything else! £100+ a month….not a great service!
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Tim Ring
(@oldimagestore) reported
@EE I know I have issues, you know I have issues, you even email me to update me on my issues, but my big issue is how long it is taking to resolve
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Fowsi
(@Fowsi46123313) reported
@EE No signal now in my house for almost 2 weeks and don’t want to connect WiFi where it is easily hacked by scammers.
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Tracey Everatt
(@Kingfisher_1985) reported
If anyone would like to know how my day went, it was terrible. I got caught out by a scammer on the phone while at the supermarket and lost the use of my phone. Thankfully I was with mum and could call @EE from her phone to get it sorted. One trip into the local branch later and
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Jon Chadwick
(@JonD_Chadwick) reported
@EE Still on hold, problem still not fixed. Do you know how many times I have heard Heather On The Hill by Nathan Evans? At least get some new on hold music, this is doing my head in
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Andrea Hay #Climate, #RejoinEU, 🇪🇺🇬🇧🇫🇷FBC
(@AndreaHay10) reported
@MarinaPurkiss @EE Change company. Also, EE should be aware that you have just told us all about their Customer Care/Service behaviour and standards record in a specific case. A lot of people now know what they are like as a company. There's more than one kind of advertising. #EEdoesn'tCare
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Dave Ahern
(@CorkGourmetGuy) reported
It must take serious planning by @EE for them to be this awful at their job. !hr and 5mins on the phone, speaking to 5 people, in 4 different teams, in 2 different countries to try and switch my mobile bill to sim only.......and they just cut me off! They are spectacularly inept!
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Jon Chadwick
(@JonD_Chadwick) reported
@EE 20mins on hold. Finally get to speak to someone. They tell me that the case has been transferred to executive team, and they have to transfer my call to them. Instead they transferred me to the Business billing team. Something is very badly broken in EE
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Jon Chadwick
(@JonD_Chadwick) reported
@EE Hi, we really are desperate. We have rung over and over again, visited the store. Endless hours on hold No help. No progress
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Jon Chadwick
(@JonD_Chadwick) reported
@EE Guess what? The phone still doesn't work? I've run 150 like you suggested 8 times in the last week Nothing. What do I do now?
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Emmanuel Sarpong
(@EmmanuelSa20950) reported
@EE This is the worst service ever to receive, I bought a broadband since march and was promised I will have it in a week and it took months, only yo have it in June. Now is not working too and I have to keep calling you everyday, enginer came and left and still not working. Too bad
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Tim Ring
(@oldimagestore) reported
@EE We have had bad reception in our area for over a month now, calls continually cutting out and all we get is intermittent email updates about problems with trees in the area, next update due 16th June!! Having a very significant effect now on important calls & it is just trees!!!
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Nikki Butcher
(@MsB_isblonde) reported
@EE Im STILL WAITING for a manager to call me - for 2 HOURS! Again ... shocking service @EE
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Tamlyn Jones
(@tamlynpost) reported
Continual consumption of new tech devices is bad enough for the planet as it is - and yes, I know I do it too - without sending customers extra crap they don't want as part of the process @EE
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Wayne Thomson
(@ciro84uk37) reported
@SkyHelpTeam no thanks iv had help and it was useless had 3 routers and problem still there so im leaving to goto @EE for my fiber
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Nikki Butcher
(@MsB_isblonde) reported
@EE - shocking shoddy service! Guilty of mis-selling a product and NOT delivering the service EITHER on time or equipment needed Now at a hefty personal financial loss due to YOUR incompetence!!!!
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Steven Lord
(@lord_lordy) reported
@ee morning - just reported another fault on my broadband. This must be close to 10th time this year having had virtually no problems prior. Is there a way to explore alternatives for getting broadband. The fault is intermittent but for many things that is very problematic
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EuroTrucker
(@trucker_euro) reported
@EE Are the Roaming problems of being charged whilst having roaming on my contract sorted yet?
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Holly Munn
(@HollyMunn93) reported
@EE My IPhone is not connection to a mobile network and says it has encountered issues. I cannot call EE tech support because I have no service.
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Adam Fellows
(@Ratman1973) reported
@EE can you provide a number to contact you? I'd like help with an issue and to actually SPEAK to someone
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julie gibson
(@julielou62) reported
So.. network providers like EE are going to switch off 2G? When though? My elderly mum can only use a 2g Doro Easy phone and it's broken! #dorophones @ageuk @EE @ Please retweet to support those who can only use Doro Easy 2g phones 🙏
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Mark
(@MarkHolla) reported
@EE any reason why the signal in Darlington town is terrible???