Is EE having an outage?

@EE @GrumpyGamer101 It's now four weeks of connection problems. @EE, the players on the @FortniteGame forums who are reporting the same problem are all on #EE & their issues started on same date, 22nd April. Was there an update to the router firewall on 22nd April that's impacting connection?

@MarcAllera You haven't done anything for my family and I for 18 months we pay for BT infinity that we upgraded to and has never worked properly, then again with EE for a huge data plan. The way we have been treated is a disgrace. #btcare @btcare #EE @EE #ofcom @ofcom #btdonteversignup

@EE This issue between yourselves and Epic is ridiculous. Have seen many saying they plan on leaving your service due to the lack of acknowledgement, and unfortunately I may have to concur. Why can't y'all just sort it out?

@EE right not too pleased over the past 2 days been in Newcastle at the magic weekend And 2 days while been in the ground I have had no internet connection. As a paying customer I expect that somewhere as popular as st James park I should get a signal. NOT HAPPY

@juliankssuk @EE @MarcAllera Can say honestly only once in 20 years have I had a plank on customer service and occasionally network issue ( but this happens) but truthfully in last 18 months if I have called never had a issue. Shame you have don’t think you will do any better anywhere else! good luck

@MarcAllera The irony! Perhaps @EE should have a lesson in consumer/customer service! I think you should focus on your sales teams miselling contracts... but you don't won't to hear that!

@EE Why the fuck is it so expensive to upgrade 1 week early?? you expect me to pay £45???

@EE We have no issues in texting or using data internet in Malta it is making phone calls. Did what you asked and still cannot make calls

@EE why can some of your stores pay early upgrades and others can’t? Franchise do better deals? Let’s start being more transparent so every customer has the best deal?

@EE Probably not since whencer there’s a problem the answer is “there’s nothing we can do XD”

@EE a visiting engineer said we’d need one of your new routers to stop continued problems from multiple routers, apparently only available for new customers, we’ve been with you for over 10 years. As soon as the contracts up we will be off to a customer focused company instead

@EE There’s nothing wrong with my phone but it appears it’s your servers. I can never receive texts when my iPhone is turned back on after being off. Lucky they’re not important ones, but nonetheless it’s annoying.

@EE Just looked at it... perhaps should've mentioned that since Friday we've travelled abroad so contacting tech support would incur roaming charges. Can they contact me via Twitter??

Any1 who wants broadband don't go with @EE worst broadband provider going, terrible provider an even worse costumer service

@EE How am I supposed to ring you if you've cut my phone off? I cant correct my account if I can;t ring you. Tried chat twice and they dont seem to know why you've cut me off? @02 @VodafoneUK @ThreeUK Do you guys cut off customer service too? or just EE?

@Villa22RW @EE @MarcAllera Nah... crap network crap customer services !

@EE What am I actually paying £70 a month for? I never have signal and my 4G doesn’t even work. So useless

@EE It's a Samsung A5 2017. Everything else works such as apps and Wi-Fi but not network so can't text or ring.

@EE Help! New phone upgrade and SIM swap on Friday, old phone has stopped working Friday pm but new phone has no network and not working. Please assist.

@kevwright @EE @buymobiles_help Reason to return? I don’t like buying from 3rd parties, they blame network and vice versa.

@EE Thank you for that. What will happen if I text the callers number to 7726 and is there a charge to use this text service. It keep happening and I now would like all calls from Somalia blocking - is this possible?

@EE the internet at my house has been unusually slow for the past week or so to the point where nothing is loading, is there anything I can do to get it back to its usual speed?

@CPWTweets @EE @OmbudServices Just spoken with your customer team. Quoted "Most people get to this point and accept what we offer" sounds like false advertising to me

@EE Our internet is down 2

@EE Nahhh snitches get stitches! Don’t wanna do anyone out of a job. It stank of “head office said we have to”. Just passing on feedback. I’m already a customer. Tell your head honchos this is a sure fire way to lose one when my contract’s up!

Why are shops closing all the time? Possible answer. I went into an @EE store today (been a customer since they changed from tmobile) to ask a simple question. I was sat down, asked for my details and tried to be sold a new phone for £65 a day(?!). #peoplebeforeprofit

@EE can you tell me why the signal is still so poor in Bebington? Checked your signal checker before moving here and it said excellent coverage inside and out. I beg to differ. Mostly no service inside. Max 1 bar and 3G or E. Completely sick of it now.

@EE my phone signal has been abysmal the last few days. Please can we get this sorted. Thanks

@CPWTweets @EE @OmbudServices So you say but I have just checked on another device using your ID network and guess what, the offer is still there

@EE help! I’m away travelling and my phone number has been disconnected! What can I do to recover my number?

@EE what's with the lack of signal again in skegness?

@EE shockingly bad signal on Cross Country trains between Birmingham and Oxford. Both directions different days.

Really appalling service from the assistant in the @EE store on the high street in #Solihull - I suggest he gets a lot of training to retain long standing customers who have been with @EE longer than he's worked there!!

@EE There no point I know there a problem I've been told there a problem and I'm signed up for the texts alerts

@EE this is becoming a joke now o can't hardly make any calls it receive them due to the signal and I feel like not enough is being done

@EE Hi. We are outside the area affected but the signal is so weak we cannot tether Mac or PC to our phones or tablet on EE! Very frustrating :(

@virginmedia I have. Latest is it will be fixed by 4pm. But then it has been due to be fixed every day now since last Weds. Very frustrating as very intermittent access. Wouldn’t be so bad but can’t tether to @EE mobile data as they have issues too!

@EE is there network issue? I cannot see any network coverage.

@EE hey! yeah, through my account but i think the site is down. give it a try

@EE I originally wanted to discuss my upgrade options because I am not happy with the prices on offer; but now I'm thinking I just want to cancel my entire contract because it's been such a nightmare trying to do this.

@juliankssuk @EE Oh dear don’t go down the dark side stay with the best @MarcAllera @EE the dark side is not good

@EE Hello! A few days on and I am once again trying to chat with someone online and the link is not showing up anywhere. I would cancel my account if I could figure out how. Please direct me to the chat, thanks.

@EE Option 2 “want to become a customer” but it’s as if it’s not recognising 2

@EE I was told I can't change my plan. I was given a 10% discount which grateful for but I have have a broken phone screen all because I can't afford the £100 excess in one lump some which I didn't know I had to pay in the first place.

@EE Have to say I’ve been really disappointed with the service received.. twice I have called enquiring an upgradespoken to 2 different people and both have given email address to reply back... I have replied and not heard a thing, Also I’ve had a call from my local store.. no missed

@ee and I'm not allowed to change the plan I can't afford to pay. thanks EE been a customer for well over 10 years and this is your appreciation.

@EE so 8 months down the line and I've just realised what a bunch of con artists the men in the shop were. forced in to buying a really expensive plan as "it was the only one that they could do" and mis sold the phones insurance, which I went to use today to be told there's 1/2

@EE We received 2 letters from EE for people that have never lived at this address. Suspect something dodgy. Is there an email I can write too?

@EE But I have given that to the man on the phone. Logged into my EE account. Tried to add my number to find out about an upgrade and can’t even add my mobile number. It will be easier to cancel my contract at this rate and find a provider who can sort the phone and contract for me!

@EE Hi Guys. Who do I need to contact about a complaint regarding something Orange did (I understand you now own Orange)

@EE I reported a mast problem in my area in April. I’ve just had an e mail stating it is still unresolved&I will be updated in early June. Most networks will fix a mast in a day or two. Hence, I now use 02 as my main number, who’s coverage and reliability is superior to EE.

@EE my brightbox seems to keep dropping signal. Please can you help. Thank you.

@EE I’ve tried all those. Nothing worked. I don’t accept that when my partner on O2 had no problems whatsoever. Missed the FA cup and Boxing due to it. Not impressed at all.

Once upon a time when customer services meant something really positive @EE kept their word #CannotBeTrustedNow #NoIntegrityAtAll!

Once upon a time when customer services meant something really positive @EE kept their word! #CannotBeTrustedNow #NoIntegrityAtAll

@MarkDotPeters5 @kevwright @misterleoni @stevelitchfield @EE It sucks when a company decides not to include the case.

@MarkDotPeters5 @gavinfabiani @kevwright @stevelitchfield @EE Yup. No idea why. At this point they're the only seller who isn't including the case in the box. Only thing I can think is that their negotiations with Huawei led to the removal of the case - maybe to help sell cases in their stores?

@misterleoni @gavinfabiani @kevwright @stevelitchfield @EE Really? That sucks! Apologies @kevwright

@EE @piratefm @heartsouthwest @laurencereed the internet services at my sister's house is disgusting you go from one room into another and lose signal speed etc is useless defo not what paying for sort it out ee or I go further. Please respond.

@EE Oh no, I didn't mean that there was a problem, sorry, I meant it as in a question of whether the data would stay or go; Rephrase: If I use boosted data that is free, will it come back next month?