EE Outage

@EE Yes I can login to my account fine via browser, lots of complaints about this issue on the play store, updated today and still not fixed the issue

@EE what is the plan for 5G in BS30 area I literally live a mile from full 5G signal in each direction it’s like a black spot. It would be lovely to be able to use what I’m paying for with my new iPhone 12!

@swtweetin @MartinSLewis That is a waste of money... What's your mobile signal like? as you would probably get better performance on 4G supplying the house. I had Sky BB (6mb down 1mb up) switched to 4G on @EE and now get 40mb down 10up for cheaper pm in rural Scotland

@EE am out of contract and recently upgraded to sim only deal. Have received latest bill that includes charges for new sim only contract but have also been charged for old contract. Unable to contact by live chat or phone. Please help me resolve.

Hello @EE - why is roaming abroad blocked on one of my numbers? You’ve only recently changed it, and I can’t change it via my user account on your website or app! I have checked the device and all settings are right and it’s connected to your network.

@MartinSLewis @EE FTTC/VDSL 76Mbps. £30.39 a month inc. line rental. Not had an issue as yet. Was with @Plusnet but they wouldn't budge for even £1 a month to match.

@EE Loyalty gets no rewards on ee got new iPhone plus upgrade new network

@EE Hi - I went to your shop near me today & it seems you upgraded the masts in the last few days. I had reported my problems online to you last Friday and online you said there was nothing wrong! Will always rely on the shop in future. Thanks for replying though.

@EE Thanks. I am an EE customer but have a sim-only tariff. I've tried ringing that number multiple times today but every time I do I'm presented with 20 minutes+ waiting times, even at 8.30pm. Surely there must another way to approach this? I've already wasted a lot of time

@EE your 150 customer service and internet add on service is a total disgrace , have got 4 contracts with yous which I’ve had for years but will be certainly looking to change our provider after my latest experiences with your network 😡

@EE Would be awesome if you got back to me when messaging you as instructed. Not the service I expect from the number one Uk mobile network 🤨

@DafJames1 @O2 @EE Deffo, better customer service

@stepham10 @EE I can only see good old band 3 / EARFCN 1617 from those shots sadly. Never mind, if other bands are present, I'm sure someone will map them

@MartinSLewis @EE On top of that they was extremely rude on the phone when we questioned it. We have now cancelled 3 phone contracts and the Internet with them. We was getting 10mb before with them

@frvic93 @EE I’m not knowledgeable to work that out on an IPhone I’m afraid. Do the field test screen shots help at all?

@Alecthomas85 @O2 dont get this problem with @EE top lads working for these

@EE I ordered a black 128gb on the 16th of November. Waiting is bad enough and I know people have been waiting as long or longer but my issue is that every day that I wait, would have been a lower early upgrade fee.

@virginmedia when you think a service provider couldn't get any worse for customer service than @EE you step up to the plate. 2 hours plus on hold then person who answers says they need to transfer and now been another hour #yourserviceisajoke

@MartinSLewis .. @EE £28.36 I've had it 1 year. Having mobile and broadband it works out as a good deal. On it's own, who knows? I've no need for the landline though. The GF never unpacked the phone when we moved.

@EE Psst. if you need something fixed, the twitter team 100% can't help. All they can do is direct you back to channels that you've already exhausted in a never ending cycle of 48 hour waits until you give up or go mad.

@EastpointArena @EE Email, says the 15th, customer service says the 15th, the post on the community board says the 15th and webchat says the 15th.

@EE your website is ****. It’s like you don’t want people to buy your phones. 🙄

@EE I have been unable to access my account through the app or the website for weeks now. What is going on? Your help info is useless, no email or online chat - the best I can think of to get hold of a real person is Twitter.

Hi @EE I've been trying to sort out my EE perk for being a nhs worker since my upgrade a few weeks ago. I've checked spam/junk emails but nothing is coming through, help me please.

@EE has got to be the worse ever, nobody shop with them. I’ve had BT sports for years, it’s always been included in my package. And now they’ve removed it, without even saying anything. Basically acting as if I never had it.

@EE @asda_mobile #BTMobile please take a look at our 2G repeater mast here in TA24 6SF attached to @yarnmarkethotel. No service means no connection in a cellular #notspot.

@EE Well. It’s cost me 27£ in charges 😩😩. My own stupid fault to fall for it. But is there anything that can actually be done about it?

@EE is there an issue with your 4G network - my phone iPhone 11 has recently gone really slow in date

@EE @chrismarsh90 Did you get this sorted? Mines the same. Used it for over a year. I phoned BT today, on the phone for an hour & neither their customer service or tech support dept can see I've got BT, or ever had BT sports?!

@EE @MissABellerin Phil matey, fancy looking at my 109th message about this exact problem in your DM’s????