EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (42%)
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Internet (35%)
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Wi-fi (10%)
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Total Blackout (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Blackburn, Torquay, Harringay, Swindon, London, Wells, Brighton, Oswestry, Dewsbury, Birmingham, Coleraine, Amlwch, City of Westminster, Edinburgh and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Total Blackout | |
| Torquay |
Internet | |
| Harringay |
TV | |
| Swindon |
Phone | |
| London |
Wi-fi | |
| Wells |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle jackson
(@michelle672jack) reported
@EE Yes never had any issues before - always just log into the app and see all 3 devices…
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royston crandley
(@RCrandley) reported
@EE I keep asking for help, alas no answers. Insurance claim link doesn't work via the app. No answer from 150.
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Michelle jackson
(@michelle672jack) reported
@EE are there issues with the app just now?? Can see other family members on my account but not my own device?? Have deleted and reinstalled the app but no change.
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Clive Longbottom
(@clivel_98) reported
@EE My daughter still hasn't got signal in Milford Haven - some weeks after first reporting it with promises of being kept updated on progress. What is happening?
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Maria Anderson
(@MariaAn08929154) reported
@EE why won’t my roaming further add on work in the USA. I have no proper way of contacting you as you don’t have a online messaging service. Please help!!!
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🍸Roz 🍾
(@rmills461) reported
from
City of Kingston upon Hull, England
Twitterverse hit me with network recommendations seeing as @EE upgrade options are something **** Turpin would be proud of! When I mentioned going elsewhere they pretty much said bye then! Obviously loyalty means nothing! #asktwitter #ripoff
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Lily
(@kaptinhansum) reported
@EE hi! I'm visiting NYC from the UK with a Roam Further pass but it hasn't seemed to kick in yet with multiple reboots. How long does it take to start? I'm currently reliant on WiFi and have no data or service so can't call the helpline!
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Liv 🙂
(@msli_v2) reported
My 4g works anywhere else but where I work??? 😑😑😑😑 @ee wtf
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royston crandley
(@RCrandley) reported
@EE frustration overload. Trying to make an insurance claim. App says continuous server issue. 150 won't answer the phones, been trying since Saturday.
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Alex
(@alexblaggerz) reported
@EE do you have any updates with the signal issue in Brentwood? The community page regarding this hasn't been updated since 7 March and a message says its been archived?
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Small~zee.
(@KintmLu) reported
@jakeclarke1306 @EE Mate I got a flip z 3 5g from 3 with insurance without my old s9 for over £15 less than ee and I've been a loyal customer of ee since before they were a full service provider. Good luck whichever way you go.
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Luce ✨
(@h0useplant) reported
@EE Still need help please! I forgot to dm sorry
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mistpharm
(@Mistpharm) reported
@EE hey getting a really bad signal and as I use my phone for work can you tell me what is going on please
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gsalter37
(@gsalter37) reported
@EE been on hold a total of over 50 minutes over the last two days I’ve been disconnected 3 times and still can’t talk to anyone about my issues absolute shocking customer services
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Annette Swinburn
(@AnnetteSwinburn) reported
@EE you have a very rude and unhelpful employee at Cheapside store. Really unpleasant experience, I will not be renewing with you due to this.
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Clem Fandango
(@dttft4) reported
@paulbeebe @SMARTYMobileUK @EE Such a pity. Even wifi calling doesn't work despite their site explicitly claiming that Pixel 6 is compatible.
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James D
(@JamesD_1807) reported
@EE Afternoon, are there any issues near Raunds, Northamptonshire. NN9 6DA. Phone is reporting emergency calls only. WiFi calling keeps kicking in. Neighbour on EE is also struggling today. Thanks
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Mick .xrp I’m pre-rich 😀
(@SDreams107) reported
@IamRobKemp @tescomobile @EE Don’t do pal, Tesco mobile service is atrocious. We have 2 mobiles with Tesco’s and neither of them have had any service for the last 7 days. All we get is “ an engineer is working on a mast near you and it will be resolved soon” I call bullshit. Changing from Voda was a bad move
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Neil
(@neilbennett0707) reported
@Ofcom , please help , I have an ongoing complaint with @EE that they are not taking seriously, please assist how can I get this taken seriously and further
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ARImages
(@HammyPics) reported
@EE please don’t ask people reporting service outages or signal issues to follow up by DM. You could save a lot of time by responding publicly so that we could all then see what is going on without a separate set of messages that also end in a request for a DM to sort.
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ARImages
(@HammyPics) reported
@EE I understand that but why the need to ask for those anyway? If it’s a service issue for the whole network or just a region, can you not just say that and give a rough time estimate for a solution?
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Jack
(@jckmlt) reported
@EE Any reason why my 4GEE mobile router has gone to crap overnight? Same place, same location.... now pages don't load for a strong minute or 2, well except the EE pages of course, fast as lightning on those???
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Mandy Madden
(@mandydena) reported
Between @BT internet and @EE 5G I’m about to lose my tiny mind. I can’t work from home if neither of you are providing the service you’re meant to be 😭
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Caro Hoskins
(@CarolineHoskin8) reported
@EE @rural_buddha I’ve also been without data service for the past few hours, in Cheltenham. Thankfully I’m at home now and on the WiFi.
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Claire Ⓥ 🌱 🦫🦦🦥🦧🐘🦔🐋🐙🦞🐥🐷🐮🐶
(@_ClaireyBeary) reported
@ee shocking download speeds on my home 4G router. Are there known issues?
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Jennifer Atkins (she/her) 🏳️🌈
(@JenniferEAtkins) reported
@EE Hi Crystal. Thanks for your message; luckily, full service had resumed by the time I woke up. I would try the text service but I don't have a landline number.
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James Cooray Smith
(@cooraysmith) reported
I have, for reasons I won’t trouble you with, spent all morning in the @EE shop outside Fulham Broadway tube, and frankly the people who work there are heroes. So much of what they do is a kind of pastoral care to octogenarians befuddled by technology. Give them all a pay rise.
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Si
(@LeedsInShetland) reported
I'm not sure the % of @EE users there are within the Shetland Islands, but they've not had any cell signal for most of the day. #Shetland
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ian farrant
(@ianfarrant01) reported
@madashington @EE Never understood this. I use to be with t-mobile and at the end the contract i was just paying for the data and minutes.
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Dan
(@mrdanleslie) reported
@EE why is your 150 not available ? Also service and reception awful today, what’s going on ?