Is EE having an outage?

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

 Problems detected at EE

EE problems in the last 24 hours

EE Outage Chart

May 22: Problems at EE

EE is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Phone
(58.17%)
Internet
(27.29%)
E-mail
(4.49%)
Wi-fi
(4.13%)
Total Blackout
(3.77%)
TV
(2.15%)

EE Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

EE Issues Reports

Latest outage, problems and issue reports in social media:
  • GemmaAstbury Gemma Astbury (@GemmaAstbury) reported

    2 weeks now without full network service thanks to @VodafoneUK - apparently they have ‘broken’ my porting to @EE. No faithbit will be fixed anytime soon! #ofcom

  • IAmMrA Jon Arrowsmith (@IAmMrA) reported

    @EE I’ve Reset My Network Settings 3 Times this week as my Handset informed me there was No Sim Card Installed - when there is. So i’ve Reset the EE Wifi Password - And it says to still contact Customer Services.

  • SC2339 S.Capitaal (@SC2339) reported

    @EE we have problems again

  • GaaabLeg GaLe (@GaaabLeg) reported

    @Darren_Ruback @EE Probably the new ones will support

  • Junction10 Jason Sheldon (@Junction10) reported

    @ruskin147 @EE I’m still waiting for them to provide a decent 4G signal in my area.. now they’re launching 5G when there are hardly any, IF ANY devices capable of using it!!

  • Chiropterarex Steve Hargett (@Chiropterarex) reported

    @EE Having checked your Privacy Policy I find you do give yourself permision to call me if I browse your site. So I guess that ends my complaint. I will no longer browse products on your site. Just use it to keep up to date with my Account if the Ap isn't clear enough.

  • SurenaSays Surena Chande (@SurenaSays) reported

    Aww great, the same network that were really pushy and insisted I should get a Huawei over ANY other phone when I was getting a contract with them. Cheers @EE

  • N56Medhurst Nathan Medhurst (@N56Medhurst) reported

    @EE No, I'm really not, stupid me got impatient and didn't believe 5G would be here that soon so I went into an EE store on Sunday and got my upgrade! So I'm screwed 😭😭😭😭

  • biffcotek Craig Smith (@biffcotek) reported

    @EE Areas in the UK still don’t have much of a signal at all, let alone 3/4G, and you lot are banging on about a toxic 5G. Get your priorities sorted.

  • MMCORE1 ##Eastside## (@MMCORE1) reported

    @SuperSaf @EE @MarcAllera They will turn down the 4G wave strength to force us onto 5G at a cost...🤔

  • soloparentuk Solo Mama (@soloparentuk) reported

    So @EE network is down AGAIN today 🙄 have switched on/off, tried 3G then 2G 🙄 incoming ok but outgoing is NOT. This is both annoying and slightly worrying when about to embark on day trip with 4 year old who has Astmha and 86 year old with high blood pressure 😬 X

  • valjean24601 Jean Valjean 24601 (@valjean24601) reported

    @EE Great. Only problem is where I stay in Aberdeen I barely get a signal at 3G with a 4G useless phone. Only way I get connectivity is to sit in my car or go into the garden. Can't wait until my contract expires and been with you for years

  • SafetyOrProfit Maritime ⚓ Safety (@SafetyOrProfit) reported

    @ruskin147 @BBCTech @EE Interested to know what @vodafone will do to help paying customers they supplied with contract phones from @HuaweiMobile, now that they will no longer be fully supported by @Google etc 🤔

  • tahirtaz tahir hussain (@tahirtaz) reported

    @EE Guys plz get ur network working first . Keep crashing .

  • gigliols Gigliola Sulis (@gigliols) reported

    @EE Not working this morning either

  • TechNewsCentury TechNewsCentury (@TechNewsCentury) reported

    Just announced @EE will be the UK'S First 5G Network, launching 30th May 2019! #5GEE

  • Rockwell7 Rockwell7 (@Rockwell7) reported

    Just announced @EE will be the UK'S First 5G Network, launching 30th May 2019! #5GEE

  • dangrabham Dan Grabham (@dangrabham) reported

    Well I guess we were right - @EE will be the UK's first 5G network.....by 4 days.

  • mattgarner Matthew Garner (@mattgarner) reported

    @simon3862 @ruskin147 @EE You would need a 5G capable device to be able to use the 5G network.

  • Chiropterarex Steve Hargett (@Chiropterarex) reported

    @EE The Caller dropped that bombshell after I told him I want interested in a Sales Call. More ot less a "we know you were considering our products because we were watching you." I joined 1-2-1 do I have been an EE Customer since before you started. Given this activity I may leave

  • SquareoneN Square One Network (@SquareoneN) reported

    👀 It appears @EE is the next to announce its #5G network! #5GEE

  • James_Attwood James Attwood (@James_Attwood) reported

    @EE This is an ongoing poor service issue relating to the mast covering GL20 area

  • TaylaEmmons Tayla Emmons (@TaylaEmmons) reported

    @EE hi, I need someone to help me ASAP.

  • sallyelliswill sallyelliswilliams (@sallyelliswill) reported

    @EE our router at home is frequently cutting out both myself and mum rely on the internet a lot for work and it's extremely annoying and disrupting to have this interrupted service that we're paying for each month x

  • HeroElectrical Electrical_Hero (@HeroElectrical) reported

    @EE has the phone call problem been sorted out! 😡

  • hrj2605 Diego Harradona (@hrj2605) reported

    @LewSCFC @ClaireCarterx @EE As if a peasant like you could afford EE, giff gaff scruff. Carter only can because of my discount. Premium network lads n lasses 😎

  • johneds53 Sonny Jim (@johneds53) reported from Carmarthenshire, Wales

    @Stuart__Edwards @WeAreOpenreach @EE @EE and @WeAreOpenreach come on get it sorted. You are quick enough to take the money and promise the world. Now deliver this is not good enough. Poor service.

  • thelatemate Ems (@thelatemate) reported

    @DBauer191 @EE No i still have no service no signal no WiFi calling no texts it’s crap !! And no way of contacting customer services and phone won’t work and landline number can’t get through :( #shitshow

  • being_h_u_m_a_n 𝕆𝕞𝕒𝕣 (@being_h_u_m_a_n) reported from Eltham, England

    @EE is not that @EE anymore, which is I used get full on everytime now call drops, mobile deta speed down. Overall I'm sure they are messed up. Hope they will be back on track again. 🤞

  • thelatemate Ems (@thelatemate) reported

    @EE Exciting ... maybe it the news that my phone service will come back on soon. Currently only had WiFi since 3pm yestarday #fixit #noservice #payingfornothing #no4g #nosignal

  • jonoverment Jonathan Overment (@jonoverment) reported

    @EE Yes Monika. All working this morning so far, normal service back about 8pm last night I believe. It happens.

  • simondeds simon roberts MBE (@simondeds) reported

    @United_Webby @EE Probably that’s why I left them unreliable and hardly any network coverage went to @O2 been here nearly a year and no complaints from me 👍🏻👍🏻

  • thelatemate Ems (@thelatemate) reported

    @EE What the hell ... still no service or 4g in my area. This is ridiculous. Hope I get some sort of rebate when it finally works ! I can’t even get through to customer services and as all your platforms says the issues is rectified .i shall inform you... it’s not !

  • johnboy2601 The Milkman (@johnboy2601) reported

    Well after the usual @EE merry go round all I got was “we are the fastest uk network” no solution couldn’t offer me a reasonably priced upgrade. Good work

  • jwtaddles James Addlestone (@jwtaddles) reported

    @EE you must have some of the worst customer service I have ever dealt with. Gave me free tablet in compensation for bad service which I now see I'm being charged for!! And refusing to compensate me back for it. #daylightrobbery . Unless something changes us bye-bye EE

  • stuartmann Stuart Mann (@stuartmann) reported

    @EE have you tried switching on/off your service, all broken. Pay for 4 expensive contracts and you can't even do something like make sure a phone service can actually make calls....

  • BuddyLove1888 Buddy Love (@BuddyLove1888) reported

    @EE Well I have 3 phone contract with you and they are all down

  • bigbluewolf_ Chris (@bigbluewolf_) reported

    @EE Jo - I know you will be very busy at the moment but try actually reading my previous tweet. Wifi/internet based calling is NOT WORKING for me.

  • CPAatIOW Christopher Paulson (@CPAatIOW) reported

    @EE @LondonLovesBiz @snewsyoulose Working for me now on The Isle of Wight, couldn’t make calls from 1000 through to 14:45 today. Although could receive them, No text from EE to say there was a problem, found out from my local EE store after they had been inundated by worried customers.

  • Manic_L0rd Conrad (@Manic_L0rd) reported

    kinda glad i'm not on @EE any more with their call issues today, no service issues since moving to @tescomobile

  • chrisrmurray Chris Murray (@chrisrmurray) reported

    @EE No it’s the my Wi-fi box I use I can’t get any signal to that either thanks

  • Navara10NZO David Brackenbury (@Navara10NZO) reported

    @frostybutcher @EE I can never get hold of anyone on that network!!

  • SarahShep89 Sarah 🖤 (@SarahShep89) reported

    @EE Still unable too make calls. I appriciate text and data still works but the calls are causing me the issue.

  • BenjiiEC Ben Vickers (@BenjiiEC) reported

    @KerryLee0912 @EE Hi Kerry, they are aware that a small number of customers are unable to make some calls. Apparently they're doing their best to fix this quickly. Please keep retrying, they apologise for any inconvenience blah blah blah

  • BenjiiEC Ben Vickers (@BenjiiEC) reported

    @EE STOP COPY AND PASTING THE SAME RESPONSE TO EACH TWEET, THROW YOUR SCRIPT IN THE BIN AND TELL US WHATS GOING ON! YOU ARE ADVERTISING YOUR NEW 5G SERVICE BUT HAVE MASSIVE PROBLEMS WITH YOUR 4G ATM!

  • NicFearonLow Nic Fearon-Low (@NicFearonLow) reported

    @eddylev @EE @Chrisitv They rang me earlier today to offer me a better broadband service....so their phones are working

  • Rick_Young0161 YoungsPestControl (@Rick_Young0161) reported

    @Rishyrocker @EE @alex300476 It’s a joke it’s a very busy time for us and customer can’t call me shocking as the amount I spend a month on all of our phones with EE business and Bt mobile business

  • PaulCur74502132 Paul Curtis (@PaulCur74502132) reported

    @EE why are you telling people your network is only down for limited people man up and just say your network is down full stop and get it sorted

  • Rishyrocker Laura Rishworth 💙💛🦄 (@Rishyrocker) reported

    @EE @alex300476 Hi Jenny, no one is being patient. Your’s sincerely - the “small number of customers” without service xoxo #ee #eedown

  • angel30lkg Angel (@angel30lkg) reported

    @EE @LondonLovesBiz @snewsyoulose Had poor internet signal for days and now no calls. Really frustrating, starting to wish I'd not changed mobile providers.

  • mbellam2 Michael Bellamy (@mbellam2) reported

    @SergeMUFC @EE I mange our company mobiles on EE. I've had confirmation that it's part of a wider network issuesl.

  • Lauralou991 Laura 😆 (@Lauralou991) reported

    I genuinely wish there was a button on the @EE website where I could cancel my contract rather than having to phone them! 😩😭

  • dannypercival30 Dannyefc1878 (@dannypercival30) reported from Coedpoeth, Wales

    @EE have a problem with my network

  • theaardvark 🇪🇺🇬🇧 theEUrdvark 🇬🇧🇪🇺 (@theaardvark) reported

    @rosshawkes @EE I hadn't even realised there was a problem, just that I hadn't received some emails and messages I was waiting for.

  • gigliols Gigliola Sulis (@gigliols) reported

    @EE @LondonLovesBiz @snewsyoulose Broadband not working either (Leeds). Impossible to work from home!

  • rowls42 Pauline Rowley (@rowls42) reported

    @EE you say WiFi calling not affected by the outage but it was I had no use of my phone this morning at all even though I had WiFi calling - pleased to say it’s working at the moment

  • HollyWak Holly Walker-Riggott (@HollyWak) reported

    @JaeJae81 @EE Wish mine did. Signal cutting off calls @EE

  • invisigirl01 Zombie Chaser (@invisigirl01) reported

    @EE no service up here in Glasgow

  • _CrazyWoman_ ♫CrazyWoman ☜ (@_CrazyWoman_) reported

    How much longer before this is fixed and fit for purpose @EE #eedown #Customer

  • MorePowder Christopher Bennett (@MorePowder) reported

    @EE Thanks for the reply. It's fine shit happens. Currently using wifi calling/ whatsapp where necessary