EE service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (49%)
• Phone (25%)
• Wi-fi (13%)
• Total Blackout (8%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent EE outage reports came from the following cities: London, City of Westminster, City of London, Luton, Hammersmith, Carnforth, Croydon, Poplar, Romford, Ilkeston, Southampton, Cupar, Newton Aycliffe, Gravesend, and Wandsworth.

City	Problem Type	Report Time
London	Internet	11 minutes ago
London	Phone	25 minutes ago
City of Westminster	Phone	39 minutes ago
City of London	Phone	58 minutes ago
Luton	Internet	1 hour ago
Hammersmith	Total Blackout	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  darren styles (@darrenjstyles) reported 5 minutes ago

  @EE The frustration is you trust openreach to fix something and they don’t, at the end of it is a customer who has been given no information as to what’s going on. I finally managed to speak to someone who has tried to get the ball rolling again.

• 
  Victor (@0Vicmat) reported 6 minutes ago

  DPD deliveries are so impractical. @EE you need to offer an in store collection option! Delivering large orders during work hours when people arent home doesnt work, especially since DPD doesnt let you pick a day after 5 days. Theyve already failed a Saturday delivery today 😤

• 
  Clint Sookermany (@ClintNorDD) reported 6 minutes ago

  @EE @_nicks_tweets Hey @EE where can we go to receive more information now that we have no phone connection abroad whatsoever? It makes it impossible to login to your app or website!?! And we can't call?

• 
  FrankyHaxx (@FrankyHaxx) reported 6 minutes ago

  @EE and... why is your internet service not working properly?.....

• 
  Jessica Brown (@Jessbrown2590) reported 9 minutes ago

  @EE I’ve already done this and I get told the same thing which is they don’t see no problems in my area but clearly there is because every time I leave the house my signal drops and I can’t even attempt to make a phone call as it just cuts off!

• 
  Andy Raine (@TaTRhino) reported 11 minutes ago

  @bt @EE @openreach the worst companies on this planet to deal with, awaiting broadband since February with escalation after escalation, simply brilliantly rubbish. A customer for 40 years and they really do not care

• 
  Gerri (@Gerri6uee) reported 12 minutes ago

  @EE Reported my wifi keeps dropping, the lady I spoke to said she could see it had been dropping for a few days & changed the channel. Also said she would send a text with a link if it dropped again - that never happened! Wifi still dropping & spent 20 minutes on phone in a queue.

• 
  Json (@Stuff1646) reported 13 minutes ago

  @EE @jpwhutv @EE You have always had poor speeds everywhere and yet you charge arm 'n' leg to use it.

• 
  Jules Ehrhardt (@ezyjules) reported 13 minutes ago

  @EE Let’s publicly detail your incompetence here. - Ordered fiber for my parents Feb 11 with 7th gen Pro equipment - Engineer never showed up - Ordered again May 18 and you downgrade equipment to 6th gen Plus - Engineer shows up, ignores my written instructions and installs fiber cable / box into the wrong part of the house. Leaves job incomplete - Next engineer shows up, who I speak with on phone, and says someone will return to move to correct location - Next engineer shows up, does not move install location, sets up wrong equipment, does not setup WiFi extenders, does not setup old WiFi network name - You kill the old internet account, leaving my 85 yr old father without internet, tv, security, or emergency health systems - All whilst we are dealing with massive family health emergency - Absolutely bloody useless, uncaring, lazy, callous, incompetent, and all the things

• 
  THE SARKY COCKNEY (@sarkeycockney) reported 16 minutes ago

  @Lewciie @EE It seems this is the norm. Ive just had another complaint opened without any intervention from me. They'll probably close it in a minute too.

• 
  🌼Julie Anne🌼 (@JulesAP011) reported 17 minutes ago

  @EE You’ll be delighted to hear we are no longer with EE services you never managed to install in 4 weeks & going elsewhere 🚩34 calls 🚩Over 16 hours on the phone 🚩Repeated lies & misinformation Bravo - a loss of 2 mobile phone 📱 1 Broadband 1 Landline contract—🙌 Bravo 👏

• 
  Gary Reid (@garyreid94) reported 18 minutes ago

  @EE @_nicks_tweets You clearly have issues get it sorted

• 
  BROTHERLYY (@Oj_jman) reported 19 minutes ago

  EE BT - whatever name you’re cosplaying under to give poor services @EE your days are numbered.

• 
  Mark Bleach (@BlastItBle8chy) reported 21 minutes ago

  @SebastianGeorg_ @EE Ive had full 4G in Norwegian mountains further from civilisation than you can get in any part of the UK. Yet Swindon SN1 zero, yes zero network over a large area reported so often until Ive given up.

• 
  Dale (@gde_dale) reported 21 minutes ago

  @EE So if someone were paying for 500mbps, and someone joined the public ee network and started using 50mbps, the owner would still get 500mbp? Or would they get 450mbps?

• 
  Kay Griffiths (@kayleighnikita) reported 23 minutes ago

  Third time in a week there’s been an issue with signal at home. Where is not working they “fix” it and then it doesn’t work again. Rubbish paying for a service I can’t use @EE

• 
  And That’s On You (@Amazonian589) reported 24 minutes ago

  @EE it is dumb to need to verify WiFi login by needing a passcode I can only access by email WHEN I AM TRYING TO LOGON TO WIFI. I have no bloody internet!!! Make it make sense

• 
  Carol Annesley (@Cannesle) reported 29 minutes ago

  @EE help!! For the 2nd month running I've put money on my £10 monthly plan and it hasn't renewed?? Where has my money gone again?? I can't keep going into the shop as an oap with dodgy knees!!! Can you please help me??

• 
  Guy axon (@guy_axon) reported 32 minutes ago

  @EE 5 phone calls since must be impossible for you guys to fix no one knows what to do

• 
  micka9990 (@Michael66108716) reported 32 minutes ago

  @EE I’ve found that I can never sign in to my account either online or app since I’ve added tv to my account , I already had broadband, I was advised to change my email address as it may of been a glitch and then link my account number to it which I did and worked once , no good

• 
  Chris Page (@chrispnewrdm71) reported 34 minutes ago

  @EE Why is Tesco so much better ? It’s embarrassing how my wife has to pay for parking because I can’t get a signal .

• 
  Cwtch-22🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@KevKevles1974) reported 38 minutes ago

  @EE we have all our devices with you. This week we have tried to upgrade our home service and so far we have had no internet access for over 3 days. Current cost to ourselves is £3k. We have had 3 ‘engineers’ out, all of which say it is nothing to do with them.

• 
  Simon Denye (@simondenye) reported 39 minutes ago

  @VodafoneUK very poor customer service. Transferring my account from corporate ownership to personal still not sorted after 4 months and taking money off me in clear breach of banking regulations and the DD rules #FCA #@EE #@O2

• 
  Eliza Coutinho 🇵🇹 (@4thdimensionl) reported 42 minutes ago

  There’s football matches to be watched and @ee is down.

• 
  Bear29 (@29Bear29) reported 50 minutes ago

  @EE why is your website such none functional dog **** for doing the simplest thing, can’t download bills, can’t even put an EU roaming package on and all this on a business account

• 
  Yokenthwaite (@BayXXIV) reported 53 minutes ago

  @EE Can you please fix your service that I pay you to provide by contract. I have gone through all of your different avenues and no one can provide me with an answer as to what the fault is. The connection is spotty at best and drops out fully roughly every hour.

• 
  Chloe 🪐🫧⚡️🪩✨ (@Chloe_DEathx) reported 59 minutes ago

  @EE I’ve just said I have no service so I can’t call either that number or 150? Can you send me a private message please

• 
  n (@nigsnooker) reported 59 minutes ago

  @EE I tried that through automated chat but all they said was the signal strength in my area was ok but tried to explain its every area i go to its really poor but the person didnt seem to understand what i was suggesting

• 
  Nathan (@Na676767nana) reported 1 hour ago

  @EE There still having issues if I send you there numbers can you check they are set up correctly please?

• 
  still_tipping (@tomthetar) reported 1 hour ago

  @StupidNeilAgain @EE They're terrible.