EE Outage Report
Why is my EE service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 21: Problems at EE
EE is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (41%)
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Phone (35%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Leatherhead, Enfield Town, Birmingham, Plymouth, Manchester, Woolwich, Edinburgh, Wakefield, Southampton, Wadebridge, Batley, Hackney, Glasgow, Bristol and Blandford Forum.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Leatherhead |
Phone | |
| Enfield Town |
Internet | |
| Birmingham |
Internet | |
| Plymouth |
TV | |
| Manchester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Timmy
(@Twltterless_Tim) reported
@EE hello EE, i am trying to cancel my broadband account and am looking for a way to do that which doesn’t involve making a phone call. Is this possible? Thank you!
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Tony Blaney🇺🇦
(@Tonyblaney) reported
@EE I'm a mobile and home broadband customer... sadly thinking of leaving because of costs... can you help with that? Or what I need to do to leave? Thanks.
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R
(@1RBS2) reported
@btsport @EE why am I paying for BT sport and haven’t been able to use it once since I got a contract. Fix it pls. Had enough.
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Kev Partridge
(@oggy33) reported
@EE just signed up to a 12 month deal last month and now being hit by a 10% price increase. Well you have 1 very unhappy 12 year customer who WILL be cancelling the contract next year
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Robbie McNeil
(@bobbit35) reported
@EE useless network, trying to stream BT sports and your network cant even handle SD streaming, speed test barely above 1mb/s
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Stewart McWilliam
(@StuMcBill) reported
@ee I’ve not had phone signal at my house since Storm Arwen in November. Can I have an update on this please? Also, are there any options for leaving my contract without penalty as this is not acceptable?
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Andy Sargent
(@Sarge10268) reported
@EE is anyone else having issues with 4g, cannot get on my iPad, was working yesterday, I’ve tried resetting network settings, removing the sim and nothing, EE please help TIA.
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darren godwin
(@mrgodders74) reported
@EE would it not be prudent to let your customers know that you are doing maintenance or upgrading masts in the Crawley area. No signal again you can do better to let us know
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J. Chapman, what a yessa
(@hadfuckin_tight) reported
@EE my signal is dreadful lately, why?
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Owen Severn
(@OSevern) reported
@SpotifyCares I pay for my Spotify through my phone provider (@EE) so don't know my login credentials (I can't remember how I first set it up) how do log back in/find these details? Help is appreciated!
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jacob
(@iamgoldsteps) reported
@EE why isn’t you’re network working ?? I’ve had no service since yesterday
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Rich Puttick🇬🇧🇪🇺
(@RichJ1980s) reported
@speelster1973 @EE @O2 Completely understandable, did they manage to find a fix
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Kasim Rehman
(@kasim__) reported
If @EE could get their act together and fix the network signal in my area that would be great 😠
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Sir Steve Blackmail-Material 💙🇺🇦
(@stevewmobb) reported
@PhilEdBoyce @EE Acknowledging good customer service is as important as screaming about bad.
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Jessica
(@JessicaaFisher_) reported
@OpenreachHelp -can I make a formal complaint about your service. 5 x I’ve been told an engineer is coming to site, various excuses including a storm?! Absolutely terrible service and no faith you’ll actually turn up? @EE doing what they can but you aren’t giving them Info either
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𝕃𝕠𝕣𝕒 𝕄𝕔𝔻𝕒𝕕𝕖 🏴
(@Lora89_x) reported
from
Glasgow, Scotland
@EE I got a replacement sim today and nothing is working I have tried the usual steps I need this working tonight can someone please help
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Lucy I’m aiming high Orchard
(@TheLucyFool) reported
@EE hi I’m a new customer. Today my contract was supposed to commence but I’ve had ‘no sim’ all day I can’t call out what do I do? Please help. 🙏
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GARY EASTON
(@EASTONGJ9576) reported
@EE good morning I have moved from a contract to sim only to save some money. Will my direct debit be Amended or do I need to cancel my original dd. Thanks G
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Geneviève
(@GenStans) reported
@ee is there a problem accessing voicemail? As soon as I click on “call voicemail” from my new phone, it just cuts out. I’m ensured voicemail is working by texting vm on to 150. Please help, thanks
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Lady Fenwick
(@mrsfenwick83) reported
@EE I emailed one of your representatives on 21.02.22 and I still have not had a response. Pretty poor customer service
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adam waind
(@TheHalfFagg) reported
@EE can i get some support please. i cannot phone up.
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Shobo Rufai. B
(@RufaiShobo) reported
@EE Fix your **** internet damn
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ヘザー
(@heslrh) reported
@EE I have had the worst service from you. I have been calling EE all week to help me upgrade my phone and I have had no help from any of your colleagues, your website is absolute trash as when I have tried to upgrade it won't allow me to pick my phone colour, im so sick of EE
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MK
(@MishyKay___) reported
@EE Mate, fix the current service and then consider an increase. I've complained numerous times about the poor reception and never having 5G but nothing has been done. My watch disconnects everyday when paying for extra yet I'm told to 'restart my watch and phone' 😶
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Mesney Family
(@FamilyMesney) reported
@EE we have really slow and unreliable broadband in our neighbourhood. Nearest fibre is too far away. How about EE drop in 5G mast around here? Please?
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Sarah
(@SarahOfficial1_) reported
@SpotifyUK @Spotify why am I being logged out then the app is unresponsive all day then glitches in & out of the app itself as I've had issues with @EE recently regarding 3rd Parties with my phone?? Is this going to be an ongoing issue or do I need my solicitor involved??
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Terry
(@CCFC1969) reported
@EE been notified that my phone and broadband are going up by almost £3 a month each at end of march. Disgraceful way to treat longstanding customers, I won't be renewing my contract with either at the next opportunity.
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John Longden
(@j_lodcfc) reported
@EE if disruption to the network in Derby do I get money back for mobiles and broadband?
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Charlie³⁴ 🏴🇺🇦👙💙
(@dimamynedd) reported
@EE @btsport after all the trouble I had getting BT sport to work on my phone, now it won't let me watch anything on my laptop, says I need to pay a monthly fee. LOSING MY COCONUTS 🥥
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Ian Turner 💙
(@IanT59) reported
@EE Thanks for the reply, I have to be honest no matter where I am the signal is hit and miss sometimes it’s fine then it can be poor indoors or outdoors