EE Outage Report
Why is my EE service not working?
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 05: Problems at EE
EE is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (38%)
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Phone (26%)
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Total Blackout (22%)
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Wi-fi (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Margate, London, Birmingham, Wymondham, Luton, Tower Hamlets, High Wycombe, Lewisham, Coventry, Pontypridd, Brighton, Hackney, Derby, Wednesbury and Dublin.
| City | Problem Type | Report Time |
|---|---|---|
 Margate |
Phone | |
| London |
Internet | |
| Birmingham |
Total Blackout | |
| Wymondham |
Phone | |
| Luton |
Phone | |
| Tower Hamlets |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Bailey
(@lisa01403) reported
@EE my old phones that i keep after upgrading - are they locked to your network or unlocked?
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Tom Codling
(@tomcodling) reported
@EE WiFi called ng, so using my internet connection to make the call that I pay you money for to access your mobile network?
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JJB
(@jjbaggaley) reported
@DesTidbury @EE I’m currently going through the same. WiFi box constantly flashing orange. Took 10 days to resolve last time. Sent all around the country, from Cardiff Sunderland. Each time I had to re-explain the issue 🤬
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Jane Bransby 💙
(@JaneBransby) reported
@EE I tried that and was put onto an auto text bot. The text bot told me the problem was ongoing but your app/website says ‘there is a problem and it is expected to be fixed by 9.28 on the 3rd. This is poor comms. At what point can we get compensation for lack of service?
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Manya Blanca
(@ManyaBlanca) reported
@EE I joined 15 days ago. Have had service for 5 at best. I'm leaving your fraudulent operation. I don't do gas lighters as well as you turning off the service in its entirety with no warning or alternative. no thank you. I'm done with mediocre trying to tell me it's great
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Jane Bransby 💙
(@JaneBransby) reported
@EE We have had an area outage for three days. Your app says it will be fixed two days ago. I can’t get to speak to a person. What is going on?
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Manya Blanca
(@ManyaBlanca) reported
@EE is there some reason that your service is down in the Clapham area again? Third outage in as many days and weeks. You'd turned off the 4g mast and have let the 5g mast become totally overloaded trying to compensate. Some customer service staff are honest! Fraudsters
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Des Tidbury
(@DesTidbury) reported
@EE Has anyone else experienced dreadful 😬 customer service from EE? Since I’ve been with them nothing but trouble, especially with TV package. It’s now the 4th month in a row that they have got my bill wrong. Despite numerous phone calls they still haven’t got it right! Help!!
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Ashley.
(@GersGirl20) reported
@EE I just noticed an email saying they doing work near my area but frustrating as said could be down for 9 hours
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Tim Stillman ⭐️⭐️
(@Stillmanator) reported
@EE hi there, I am in Kent and have been without internet for a few hours now, the diagnostic bot says there is an area issue but I can’t find any information about this area issue. Is it with EE or the Kent area generally? Any indication as to when it might be fixed? Thanks.
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Craig James Duffy
(@CraigJDuffy) reported
@EE Hey, I can’t really be bothered sitting on the phone for your network issue that you are already aware of…
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SxD11
(@sxd_11) reported
@EE @ee ive just spoken with your complaints team they are horrendous and have no abilty to find a solution. Just lies, misinformation. Would have recieved more empathy and consideration from an AI bot. I'll be contacting the ombudsman
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SxD11
(@sxd_11) reported
@Mrs_Hat @EE Their customer service team are so unhelphul and provide misinformation
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SxD11
(@sxd_11) reported
@EE Awful service. Left EE due to poor coverage and excessive charges. 3 complaints raised and still no resolution just threatening letters. Never had this with 02, Three or Vodafone
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Gazwthegooner
(@Gazwthegooner) reported
Hey @EE how about you stop calling me to tell me how great a customer I’ve been over 23 years and that you’ve got some great benefits for and then spend the whole call just trying to get me to swap to your broadband package AGAIN. 🤬🤬🤬
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Chris Hankin
(@chrishankin2) reported
Shame on @EE Ealing who couldn’t be bothered to help my husband when he upgraded is his old iPhone 7. The staff treated him as an inconvenience and he now has a phone he didn’t want and can’t operate. #youllbeoldoneday
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Jill M Stevens
(@Jillygeoff) reported
@EE thank you David at tech support you were a amazing All sorted and thanks to you your patience was amazing well done
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Jill M Stevens
(@Jillygeoff) reported
@EE Please can I let you know a young Man called David worked so hard to fix my problem and good on him he fixed it. I sadly missed his call to day to say he hoped it was fixed and so needed to say a big THANK YOU YOU NEVER GAVE UP I am very happy and appreciate all you did.
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My Hot Topics
(@speaakwin) reported
Service intentionally so that you give in a buy data packs. It completely irresponsible. Their broadband routers are substandard compared to BTs. I am instructing my lawyer to bring @EE up on charges of market tamering, maneuvering and false advertising. Also looking for anyone
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My Hot Topics
(@speaakwin) reported
Ee wifi, @EE is a complete sham. They got £10 out of with the promise of a BT WiFi service. The signal, though full...cuts out every 5 minutes on all devices. How did the BT and ee wifi merge without Mp intervention? Ee is mobile data provider, they'll give you bad broadband
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EcksDee
(@EcksDee05) reported
@soongkma @ThreeUK @EE Yh I’m also having the same problem not receiving or being able to call, not even showing in history. Is it even possible to switch mid contract if there’s this much problems
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Chris Davis
(@cjdracing1969) reported
@EE why is your coverage so poor compared to @ThreeUK at the @SilverstoneUK Grand Prix? It’s impossible to find friends and sours the incredible job this circuit does with the BRDC to put on this event.
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Steve Ritchie - MetalTalk💙
(@SARitchie) reported
Just how crap are @TalkTalk? Trying to get my 90 year old dad’s internet sorted. The online rep was a joke….. clearly does not understand security and has no common sense. Looks like it might be @EE to the rescue.
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Gavin
(@GrumpyOwl) reported
@EE Sorry. I couldn’t wait. I went down to your store in Letchworth where they were responsive and extremely helpful. Great crew.
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P R O J 3 C T
(@Proj3ctxD) reported
@nothing ok so EE have these up for pre-order. anyway we can do a collab all together? I'd love to do something with Nothing phone to get me out of the Apple ecosystem and stay on my @EE network
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A
(@andy_harding2) reported
@EE why when your system goes down in a public area does it take four days to get an engineer out? Your staff have been no help at all!!
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Rod
(@rodp41) reported
@EE Karan, the person I spoke to wouldn’t do absolutely anything, they refused anything of help to me. I’ve logged a complaint to get to speak to someone but karan told me I wouldn’t be speaking to anyone. It really is a disgrace
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LH
(@lh________hl) reported
Call @EE support. Managed to talk to a human by selecting the option "I'm leaving EE". Got transferred to PAYG team, got told to wait then got hung up on.
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Rod
(@rodp41) reported
@vdsmdbk2wt @EE I wouldnt recommend EE to a dog!The service is disgraceful, the customer service is awful,purchased a sim only with the choice to upgrade after 3 months to a phone contract. Only to be told no it’s 6 months,the shop guaranteed me 3 months.Not one of them with take accountability
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Mañana Mañana! 👩🏼🚀🪩🧑🏼🚀🪩👨🏼🚀 🌠
(@Welsh_Lion) reported
Hi @EE - I’ve been having the same problem concerning my phone connecting to the EE auto WiFi at literally every London Underground station for at least a year - I’ve hoped it would just fix itself and time after time it just doesn’t - Please, guide me how to fix it. ASAP!