EE Outage Report
Why is my EE service not working?
No problems detected
If you are having issues, please submit a report below.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (39%)
-
Phone (30%)
-
Total Blackout (13%)
-
Wi-fi (11%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Birmingham, Wembley, London, Leeds, Liverpool, Bermondsey, Llanfairpwllgwyngyll, Hayes, Worksop, Hackney, Islington, Southwark, Dagenham, Manchester and Presteigne.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Wembley |
Wi-fi | |
| London |
Internet | |
| Birmingham |
Total Blackout | |
| Leeds |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
bean
(@fosirt) reported
@EE No dont have one hooked up at the moment. There is a broadband signal it's just too weak to use for anything, I can connect to router over WiFi.
-
Alfie Dewhurst
(@DewhurstAlfie) reported
@EE THEN WHY ******** DOES IT NOT WORK ON COUNCIL ESTATES
-
Spicy Turner
(@spicyturner) reported
Hey @EE - what’s happening with your service in LS28? Every single day my internet disconnects at least once randomly.
-
DoubleRumPainKiller
(@ash855077) reported
@EE Very slow speeds, I wonder if it’s a capacity issue?
-
Luisaᴸᴾ
(@DependOnNiam13) reported
@LiamPayne @EE @BAFTA Right I’ve never seen you like this before and I won’t see you like this tomorrow either
-
TheSneakerNoob
(@SneakerNoob3) reported
@EE My issues are with the service my days they never listen then leave u in a mess & say sorry there's nothing we can do about it, send me phone in a day & to return it it takes 14 days to send a bag out 🤬
-
Stuart
(@Lsfkingy) reported
@EE can u let me top up my phone!!! App not working website not working phone service not working...3 different bank cards not working!!!
-
JJ
(@jjclarke101) reported
from
Exning, England
Hey @EE I updated to 200mbps and now get less than when I paid for 100mbps. Can you please help to get back to why I subscribe and promote your service. Thanks.
-
Christopher Gelder
(@chrisng75) reported
@EE just wanted to let you guys know that I received a phishing text stating it was from EE and they had a problem processing my payment.
-
Eloise Strong
(@EllieStrong) reported
@EE Upgraded this week but can’t get any network service on my new handset despite doing the sim switch process! How do I get this fixed!?
-
Ben🧑💻
(@A_MrBenMitchell) reported
@EE Turquoise/ blue and not flashing. As far as the router is concerned it is connected. However all devices can’t connect to the internet. It sounds like a DNS issue to me but I’ve tried different DNS servers including my own with no luck. Everything from the TV to iPad are down
-
uɐɯsǝǝɥɔdɹ
(@rpcheesman) reported
@ee data network has been down or appallingly poor for over a week now in my area. It’s been getting worse in terms of uptime for the last year and this is happening more and more often.
-
Jodie nisbet
(@jodie_nisbet) reported
@EE I need some help regarding a billing issue I spoke to a 'manager' on live chat as I've been overcharged for an upgrade and I need the money back was told that I would get the refund in my bank and nothing am fuming I've had more problems recently with EE than ever!!
-
James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@EE 5G EE is a rip off. No one helps if things aren’t “running as expected” total waste of money. Been contacting customer service for 4 months and they never call back or even sort out any issues. EE is hardly 5G No1 it’s a poor unrealible service.
-
sjcNKOTB
(@sjcNKOTB) reported
@EE Received the new router early afternoon and it seems to do its job properly so far. I am not holding my breath as there's still a part of the house the router range never reaches but never mind... #EE #newrouter
-
Lukecrocker1
(@Lukecrocker11) reported
@EE Can't find it now but I am just annoyed me being a very long term customer I can't get my phone over the weekend
-
Dave Allan
(@DavesInbox) reported
from
Ayrshire, Scotland
@EE ur customer service has spun me a web of lies. How do i complain
-
UjudgeCyprus
(@ujudgecyprus) reported
@EE why you dropping my broadband speed?...get it sorted or I'll end my contract with you on the basis you are not providing the agreed band with and service!!! You have an unbelievably bad contact for technical support!!!!
-
martin v
(@martinv37931698) reported
@EE Good morning I logged on to the EE website concerning a broadband connection issue and was redirected to this page?
-
Eloise Strong
(@EllieStrong) reported
@EE Hours spent this afternoon trying to sort my phone, another hour tonight on to tech support to deduce my new phone won’t read my sim, while arranging delivery of a new handset the chat closes me out & now I can’t get back in! Paying for a phone & package I can’t even use
-
Dazarrono
(@Dazalinn17) reported
Still waiting for @EE to come back to me on a phone deal and have been waiting for two weeks! Very upset with the service I’m being provided right now. Is someone going to contact me?
-
bean
(@fosirt) reported
@EE my broadband is down again, is there network issues?
-
Suzie Q
(@Doods79) reported
@ee is there an issue with 4g? I have been without internet all day. Same happened to a second phone on my account for 48 hours last week....!!
-
Kimberly
(@Littlerk86) reported
@EE best chat I've had in lock down, with one of your customer advisors. fab customer service 👏👏
-
Lesley Cooper
(@CoopLulu) reported
@EE Good morning - we’ve had a 4GEE 200GB home router at our caravan since ~2017. It’s fab but had little use during 2020 for obvious reasons. We’ve just back but terrestrial TV broken on site so using lots of data. Any chance of reinstating any of our unused 200GB over past 12mths?
-
Lukecrocker1
(@Lukecrocker11) reported
@EE Ah well I think its bad it's advertising on the site next day delivery 7 days a week if its not true
-
thathgirl
(@Xhu1zxms4) reported
@EE why am I being told different things by different members of staff at EE??? I was told my bill would be less if I traded in my old IPhone, I was sent a text to say my phone had been received by EE but now I’m being told that EE have never received my old phone?!
-
Eloise Strong
(@EllieStrong) reported
@EE The old sim in my old handset is also showing no network connection & has been since I did the sim switch through the website
-
rob
(@RobCee5) reported
Wish I know that from the start that my sky sim works in a ee phone wish I know that from the start 🙈🤪@SkyHelpTeam @EE as my sky phone is not working so i had to but it in there and wipe my phone to see if it’s going to work
-
ᔕᕼᗩᑕᛕ
(@ShackHull) reported
@EE Can I **** get a signal at work tho.