EE Outage

@mikejibson @ThreeUK Sounds much like my experience with Virgin Mobile on @EE network in Edinburgh. Amazingly fast when it works, but lucky if I get more than 2 bars, often goes to 3G or E, and where Vodafone reception was excellent in my office, EE is virtually non-existent.

@EE I have in the past neither orange my network provider or Apple my phone maker accept responsibility so I cancelled my direct debit

@EE 2 weeks have passed by and you still haven’t fixed the signal at M146TW

@EE Can’t even get 4G coverage properly never mind 5 G

Hi @EE following up with a known outage issue in the NW3 area. Apparently your engineers know about this and have been working on it for a few weeks now. Voice calls and data services affected. Looking forward to your response. Tnx

@EE I had an ee account which is now closed. I have just tried to open another one but your app. Can't cope and just tells me the old one is closed. I am now unable to open a new one. Please reply with a way to fix, please

@O2 Ah ok thanks! Just checking, im pay as you go just now, not sure if i wanna go to @EE as better signal in Europe

@EE rant, over two months after signing me up so I could use 🍏 Watch you still can’t get it to work or give me a date when it will. literally hours on the phone to your support on many occasions with no positive outcome. Quick to take money, not quick to fulfill your claims 😠

@EE Yes i get the same issue using the website through my iPad using safari

@EE Will try , I cannot even remember my number then but still will never forget the circumstances surrounding the event

@CPWTweets asked this morning about swapping data to new handset, yeah, no problem, do it in store, guess who just spent £10 and 4 hrs having to do it himself, should have went to @EE

@EE Just checked and they are all connected. The internet is working, it’s just very slow

@EE Is the issue my phone or theres.

@EE Yep but comes up with MMS not supported by network.

@EE Hi again! I restarted the router but the issue has continued. Please help...

@EE Until everyone has 5g and it becomes as slow as the 4g. 2 mile radius of old Trafford on match days is a signal free area. Garbage.

@SaleemTravelSOS @Andythegwarve @EE @ThreeUK I think I was an @EE customer for about the same time but they didn't ever offer any incentive to stay in the end.

@EE didn’t catch the lady’s name that dealt with us on the phone today but we just want to champion her! Great support,friendly and knowledgeable. She deserves a pay rise! 👍

@EE Hi I’ve been back from Holiday since Wednesday and I’ve not had 4g since I’ve been back it’s so slow. It’s on my iPhone

@EE hi still having issues with really low 1-2 bar 4g signal strength. Calls keep dropping and going quiet my end. SE9 area, since February. Asked around it seems to be an issue with EE in this area and into Sidcup.

@EE why is there no service In this area, so called 90% coverage

Conclusion of the @EE roaming sage; The roaming statement has additional, not linked to, T&Cs tucked further down the page, and there’s an add-on not available in the app (but not hidden.. honest) where you pay £10/month to get non-EU roaming. 🤔

@gmiltonjenkins @EE Go to a shop, phone customer care, certainly not through twitter -A

Oh dear @EE is useless again - the network is unobtainable- I wish I could connect with @TheO2

@EE please stop sending me stuff. Am not nor was ever a customer. DM me for details.

@Andythegwarve @EE @HughMcJames I was exactly the same. EE customer for 13 years and they acted like they didn't want my custom the last time we discussed an upgrade. Moved over to @ThreeUK and they've been bangin.

@EE This isn’t a customer enquiry. I am just making a statement that I was robbed by EE who then treated my like a piece of trash.

@EE I work all over London so it’s not just one postcode, also live in Hertfordshire and its the same there, since the announcement of 5G, 4G has gone to shit. Appreciate that you’re just doing your job but there’s no point wasting time replying mate, I’m just having a moan.

@EE Worst customer service ever. I was a victim of fraud and a cover up by EE. Can’t wait to leave

@EE Yes it happens on every web page it was fine last night woke up to “ private broswer can not access due to network issue. Phone WiFi doesn’t work either at all

My missus is on @O2 she called @EE to see what deals they had coz she’s due her upgrade and they offered her one, she told them O2 had the same but cheaper so the customer service girl told her to go with O2 🤣🤣🤣

@iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE Hi Ian, as you see, my phone conversation with @threeUksupport was not painless. They denied the 18th July promise and refused to cancel without penalty. They did offer a couple of other (unacceptable to me) options but I'd had enough by then. Very happy with my @EE Home Router.

@EE hey guys my internet at home is on and working with you guys but it is saying “ can not verify certificate “ on any device I use, also on desktop it’s saying every website is private and not safe please help.

(4) @ThreeUKSupport - worst support experience ever! Official complaint started. #IWantARefund #DontBlameHuaweiForYourOwnAwfulService @Three_Is_Broken @iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE

@ThreeUKSupport I’m coming lol you are a million times. Better than @EE no doubt signal better too

(2) This despite @THreeUKsupport admitting known issue with Huawei Router, promising fix by 18th July, promising compensation & no penalty for cancellation if not fixed by then. Now they deny they ever said that. @Three_Is_Broken @iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE

(1) Just cancelled @ThreeUK 12 month 4G Mobile Broad contract early. Fed up and disgusted with awful service, broken promises and lies. Costing me about £43 to leave a couple of months early. @Three_Is_Broken @iansteele @TTSShumba @ThreeUK @ThreeUKSupport @EE

@EE Which team have gone on holiday leaving BROADSTAIRS without a signal....not happy

@EE You’re just so desperate for money and you prices are so bad compared to others. Be careful or you will price yourself out the market.

@EE can you at least tell us WHY we have had no signal for 2nd day

@EE received such fantastic customer service today in your Orpington Kent store couldn’t be more helpful #5starcustomerservice

@EE Thanks for the reply. Yes, never again with @O2 . It takes my text messages hours for the receiver to get them.

@EE And iPhone SE. I have been through this with one of your colleagues previously and it is. I was told that it was down to in app updates but they are switched off. I was then told that that wasn’t accurate and I had to use@your app but I can’t find the function

@EE There have apparently been mast issues. When I questioned about it taking 3 months their response was that nothing can be done as I'm already receiving a 50% cut in my bill and I need to wait and see if anything changes in September.

@EE Hi - Sadly, I did respond by email (twice) but never got a response :(

@EE there is NO ee reception in thw Norwood Green (Southall) area at all and this is ongoing for the last 5 years. Can’t hear phonecall, terrible reception. Ee get your act together UB2

@EE Sort out 4G first before even attempting 5G. An no, I'm not going to DM anyone as I've already been down that road. 3 months and still told "mast issues", so I have to sit here on my glorified pager.

@EE cancelled our broadband in May. Money taken by mistake, spoke to some1 @ start of July, said all be resolved & received cheque for 💰 u owe me, name spelt incorrectly now told need to wait another 10 days for new cheque! Been customer 4 10yrs+ not the best customerexperience

I’m getting seriously fed up of calls dropping on the @EE network. 😡

Wow what has happened to the customer service these days. So surprised by @EE it felt like the bloke couldn’t be bothered! #unhappycustomer

@EE Doesn't explain why I now get far more signal drop-outs, Web pages not loading etc since the 5g launch. Like I said, may be coincidental timing, but I am not simply imagining it. Until then, EE 4g had been superb where I live, work. Not anymore

@EE I’m at my f’in wits end with you now I cannot wait to leave your abysmal network. There’s a direct debit in place and you NEVER take it. Your signal is crap I drop calls all the time I email the representative nothing gets done. I’m 110% sick of you. @ThreeUK I’m on my way!!

@EE yet I cannot have the letters stopped or the money returned or the account just closed. My biggest issue with this is the amount of paper you are wasting continually sending me these letters. TBC

@EE I left your company 2 years ago and you have been sending me letters continually for 2 years to say you owe me £36.98 After being cut off from your ridiculous automated service 4 times, I managed to get through to a human finally. TBC...

@EE Hi I have a red broadband button. Not amused as my kids are now moaning like crazy! Help!!!!

@EE I think my phone has been switched to payg earlier than agreed, but not entirely sure because I’m not able to use any services or top up. Pls help!

@EE Anyone getting bad signal . What’s wrong

@EE I’m not a customer of yours but need to speak to you urgent about identity fraud can you DM me a contact number

@EE There’s just no signal at all, just wanted to know if EE was down temporarily or if there’s a problem with our connection

@EE trying to contact you regarding my grans home phone being down but can’t find a number! Any help would be appreciated