EE Outage

@EE @EE staff incompetent. Got bonus on old sim card - tried to remove content lock for HK protests. Tried online process. Failed 4x. Went to Norwich store. Two staff incl Michelle came up with only problems. Spent 20m explaining everything only to be told to call 150.

@EE I need to cancel my contract for broadband but can’t get through on ohone or webcast please advise

@EE We’ve been having network issues since May. I keep reporting it and getting the generic response but we’re still having issues connecting. Any chance of a real update or perhaps fixing the problem? 🤞

Once my phone contracts up I won't be going to @EE again.. the people in store are terrible. 👎

@EE my phone bill is getting out of control. I’m looking to go sim only unless you have any extremely good offers for iphone 11 pro max 256gb. Been a customer for many years

@EE Hi! I’ve received a text today telling me I can upgrade my phone 100 days early with no early upgrade fees. But when I try to do this, all upgrade plans are a fee of £180? Please can you help? 🙏🏻

@WasDaveOnce @TomTalksCars @EE Come onnnnm EE sort this crap out! It’s embarrassing

@tatbels @TomTalksCars @EE Pfffttt. That’s what you’d expect. But no, only able to cancel them in store. Anything else was go online or call & face the prospect of dying while you’re waiting to be dealt with, although “your call is important to us”.

Hi, @EE, I see that the new phone I ordered is now being returned to the consignee. Between you and @DPDgroup_news I've had no contact to try to get DPDs issues with delivery resolved, what do I need to do to get it delivered?

@EE can you help with a signal problem under SS7 please

@EE customer service, what customer service? Absolutely appalled, months of trying to get a number removed from our business account to a personal account, still no further forward, hey @Charlesrose1 can’t think what else we can possibly do, we have done everything they’ve asked!

@EE how long does it normally take to response to a complaint?

@EE hey, I’ve been trying to get through to you and I can’t? Also live chat is busy? Can you help please?

@EE Hi EE is there a specific number to ring regarding adding another device package to your preexisting one? My partner has been trying to do this but found the numbers on your site of no help. Thank you!

@EE an update please on the fault affecting YO14. Struggling to get a signal at all ... and it's been days.

@EE I was told that I had to ring and give my notice exactly 30 days before the end of my contract. Any earlier and it would cancel early, any later and it would run over. Why can't I just give advance notice that I want my contract to end on the agreed upon contract end date?

Hold up, and when I ask the DPD support chat bot how I can get it delivered, the reply is that the sended (@EE ) don't allow that. So, @EE, what now?

@EE Network is pretty bad in Middleton, Leeds. Any reason for this?

@DHLPaket @DeutschePostDHL @EE Still not here , it’s apparently due later this afternoon so 5 days it has taken . Not great for a business phone and we pay a business tariff for this rather shoddy service

@EE getting beyond a joke now that yet again signal in the area is down. I’m paying my bill and at least four times just last month it’s down again for days at a time. Absolutely disgusting customer service

I complained to @EE yesterday and they offered to call me back today. The network is so ridiculous that even the advisor who attempted to call me went straight to voicemail. Am I putting money in your pocket for bants? #scam

@EE Hi I'm having some issues setting up a new number. Just got a new sim, have made an account on desktop site but cant see a way to top up. I've installed the my ee app on my phone but I cant use it as it asks for my number whe i log in then says its already under an account

@EE your business support is just shy of non existent!

Anyone else struggling with working from home and relying on @EE ? Two of us on online calls and both having to keep apologising and leaving them as the connection is so poor. It’s 2020 surely two laptops should be able to run with no interruptions

@EE I’ve added a hive camera to my plan and today is meant to be the installation date, but I’ve heard nothing even though this was booked on 23rd July. Only contact number is for EE and AXA install my device website says to call installer, but I have never received their details

@EE Is the network down in my area yet again?! Trying to work from home and no signal! SA9 1PB

@EE Hi Bob, I cancelled my contract with you 3 MONTHS AGO, however you still keep taking payments from me. I phone each month, you say it’s been cancelled however payments still keep being taken? Awful

@EE is there an issue in the Leicester (LE5) area? Struggling to get 1 bar of signal today and mostly getting ‘No Signal’ message. Never normally have any problems

@tatbels @TomTalksCars @EE I always recommend my clients buy phones outright them go SIM only, slashed one clients spend by over 85%.Also, avoid high end state of the art phones, buy something older & ready to be discontinued or slightly lower down range, that's where best value is to be found.

@tatbels @TomTalksCars @EE Sadly a lot of companies use GDPR to try avoid helping clients, hiding behind data protection. If you want to get their attention, phone up customer services, close his account & ask for a PAC code, then they'll help.What they've been charging your father is disgusting.