EE Outage

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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EE problems in the last 24 hours

EE Outage Chart

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Phone
(46.32%)
Internet
(34.97%)
Wi-fi
(7.36%)
Total Blackout
(5.67%)
E-mail
(4.29%)
TV
(1.38%)

EE Outage Map

The most recent outage reports and issues originated from Merthyr Tydfil, Worthing, Salisbury, Liverpool, Ilford, Portsmouth, Abergavenny, Glasgow, Bedford, Cardiff, Nottingham, London, Preston, Clacton-on-Sea and Craven Arms.

Merthyr Tydfil Phone
Worthing Phone
Salisbury Phone
Merthyr Tydfil Phone
Liverpool Phone
Ilford Internet

EE Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

EE Issues Reports

Latest outage, problems and issue reports in social media:
  • mizzWINX La Petite Mort (@mizzWINX) reported

    I give up with @EE its fudging useless "oohh it'll take 2 weeks for ur broadband to work properly" about 3 weeks larer the shit thing still cuts out

  • C4L C4L (@C4L) reported

    @piracy @EE Legit it’s the worst isp known to man I could get better internet if I run my hand on the carpet quick enough and hold it up next to the socket

  • CreativeRonan Ronan (@CreativeRonan) reported

    Slow replies as my internet is spiking and having message delays going to contact @EE in the morning

  • johnwwilliams John Williams (@johnwwilliams) reported

    @EE Thanks but I think we’re beyond help.

  • SamFCheek Samuel Cheek (@SamFCheek) reported

    @EE I have but I had the issue before and after the update and I've tried reinstalling the EE app too

  • j_poppet 🍓 🎀 𝒫🍩𝓅𝓅𝑒𝓉 𝒥 𝒲𝒾𝓁𝒹𝑒 🎀 🍓 (@j_poppet) reported

    @ee Hi, I upgraded my phone and paid for BT Sport with large screen access. Except it isn't working on the large s screen. Just a very basic version I an watch on my phone but that's not what I paid for. Please help

  • RealNith RICKO 🖕🏽 (@RealNith) reported

    After 6 years or more being with @ThreeUK and a loyal customer I think it’s time for be to say bye to these bumbaclarts ay dem boy on 3 can suck ther mada, ayo @EE hit my dms with the best iPhone deals you got 👀

  • clivesinclair Clive Sinclair 🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@clivesinclair) reported

    @official_ajfox @EE It's a Spotify issue! Look at app reviews on app stores. Been happening for last 2 or 3 releases. Its definitely the app as my alexa devices do t have an issue

  • _CLPhotography Craig Lamont (@_CLPhotography) reported

    @virginmedia I'm using wifi. I'm uploading a 5 minute 1080p video to youtube, it's taken 15 minutes. It took 7 minutes on my @ee wifi hotspot. I moved from sky because of their very slow upload speeds, this is worse.

  • amiramilas shush (@amiramilas) reported

    @HarleyShah @jcarstairsstan @EE Omg that’s so rude I would’ve got mad😂😂😂😂😂😂😂🤣🤣🤣🤣🤣🤣🤣🤣🤣

  • HarleyShah H #VoteLabourDec12th (@HarleyShah) reported

    @amiramilas @jcarstairsstan @EE I’ve tried and they said “you’re perfectly welcome to join another network” 😂 I was like believe me I will

  • mathertim Tim (@mathertim) reported

    @EE still ignoring my feedback. Do you always ignore customers issues...hoping they go away....#liars

  • jcarstairsstan asimuh (@jcarstairsstan) reported

    @amiramilas @EE mine is finished now but if i don’t cancel it by 7th jan they’re gonna keep charging me the same price hehe so i’m tryna finish the contract

  • NatC1863 Natalie Capel (@NatC1863) reported

    @EE Jade worked through my problem with me for a long time, including Jade calling me back multiple times. This culminated in me getting a new phone with a much higher spec. I didn't ask for this, Jade & her manager worked it all out for me as an apology for my issues with EE (cont)

  • jcarstairsstan asimuh (@jcarstairsstan) reported

    @HarleyShah @amiramilas @EE girl u better drop that contract rn wtf... that’s ridiculous

  • amiramilas shush (@amiramilas) reported

    @jcarstairsstan @EE Wtf you have to pay off the contract if it’s 6 months away and imagine I have Xr and it’s glitching bruv

  • NatC1863 Natalie Capel (@NatC1863) reported

    @EE I've had an awful time with since upgrading last week. Problem after problem after problem. Your customer service had been hit & miss through this. Today my new phone decided to stop recognising my sim card. I called yet again and got through to Jade (cont)

  • jcarstairsstan asimuh (@jcarstairsstan) reported

    @amiramilas @EE i’m soooo pissed off bruh they’ve been charging me £35 monthly for an iphone 7..... what ******** and now i’m tryna cancel it but it’s so long they said i have to come into shop tomorrow. ******* hell its stupid

  • johnferriter2 blaaaaa (@johnferriter2) reported

    @PaddyHawth @EE No probs, it's unbelievable that EE have no interest in helping customers with finding answers to this problem

  • jacks1912s jackie (@jacks1912s) reported

    @EE a customer service person helped me and put a bar on my service as my bill was high. But my Apple things are now not being paid and I can’t unbar it myself! Help. I can’t use functions on my Apple Watch as the bar is total / too strict 🙈

  • johnnyutah66 Stevie whentheROBINcomesbobbobbobbingalongSON (@johnnyutah66) reported

    @EE just received some fantastic service from Will the Store Manager of your Abbeycentre/Newtownabbey store. Honestly some of the best customer service I’ve ever had. Please thank him for me.

  • cliffscab Cliff Mahoney (@cliffscab) reported

    So having been wound up by the hour and a half wait for @SkyUK to then cut me off. I had a quick look at the alternatives on the Internet. Got a very quick call from @EE asking if they can help. That’s how you do it Sky.

  • Hannah78199630 Hannah (@Hannah78199630) reported

    @EE I'm with ee and a message keeps popping up saying my network provider has temporarily stopped my data just wondering why that would be

  • SassDiaries_O Melanin Living 🍊 (@SassDiaries_O) reported

    @vodafone have to be some of the worst customer service handlers ever. Once you get past their automated answer machine anyways! I am now transferring over to @EE who were amazing on the phone! I suggest you all do too

  • VictoriaSWFL Vic Toria! (@VictoriaSWFL) reported

    @EE Thanks David - unfortunately I have already contacted @EE customer services and found them to be most unhelpful.

  • kanawaiwaiku kanawaiwaiku (@kanawaiwaiku) reported

    Once again I'm having trouble with @EE network signal.

  • VictoriaSWFL Vic Toria! (@VictoriaSWFL) reported

    @SarahRogerson9 @EE @Apple @SamsungMobile Yep! However @EE not interested because there is a ‘small dent’ that voids the warranty so they couldn’t care less about the other issues! Certainly wont be recommending them that’s for certain, service is horrendous!

  • shortyn2201 Nikki (@shortyn2201) reported

    @EE I wouldn’t of been without service till 18:00 🕕 Also for the inconvenience as a goodwill gesture, she wavered my first bill and took the time to chat with me and promised me that if I took further contracts she would see there would be no further issues.

  • shortyn2201 Nikki (@shortyn2201) reported

    @EE Which is less than 24hrs old. It activated my 4G and restored my phone back to its full use. If the customer adviser in the Tech Dpt from this morning‘s call @10 am, some 8hrs ago had done this, instead of giving the above advice. My Sim would of worked and

  • VictoriaSWFL Vic Toria! (@VictoriaSWFL) reported

    @SarahRogerson9 @EE @Apple @SamsungMobile There are a wealth is issues on the device & all they bang on about is a ‘small dent’ on the silence switch which voids the warranty seemingly overlooking the other issues such as Faulty battery Failed diagnosis test Failed function test Maximum capacity significantly degraded

  • VictoriaSWFL Vic Toria! (@VictoriaSWFL) reported

    @SarahRogerson9 @EE @Apple @SamsungMobile Well I think I will be doing the same and also changing provider because the customer service from @EE is appalling to be quite frank may as well just say ‘computer says no!’

  • NSopuch Nick 🇨🇦 (@NSopuch) reported

    @EE I'm told that if I'm dialling correctly, this number is not available from this network. The number I'm calling is the general support number for Scotiabank - making it hard for me to believe that it's not available

  • beiber_my_swag Rosie Howard (@beiber_my_swag) reported

    @EE imagine trying to upgrade with EE and being pushed from pillar to post. absolutely dreadful customer service from this company. Surely they would want to keep their existing customers, going to take this further as not continuing to pay for a service that doesn’t want to help

  • VictoriaSWFL Vic Toria! (@VictoriaSWFL) reported

    Just received an absolutely extortionate quotation from @EE for a repair to an @Apple iPhone 6s that was only purchased in April and still in warranty which has also been found to have a wealth of manufacturing issues!! Disgusted! 😡 A move to @SamsungMobile is very likely.

  • Chaice1Chaice Chaice (@Chaice1Chaice) reported

    @EE I will stop my contract with you and seek assistance to anyone who can help for deceiving customers. You have caused me unnecessary stress

  • IanTaylor85 Ian Taylor (@IanTaylor85) reported

    All that see please think twice about joining @EE as they would rather palm me off than try to help rissolve an issue.. #StopWastingMyTime

  • IanTaylor85 Ian Taylor (@IanTaylor85) reported

    @EE absolutely dreadful customer service from this network. I have been a loyal customer for over 10yrs and am having issues with calls on both handsets i have. Defo going to take this further as not continuing to pay for a service thats not fit for purpose.

  • Chaice1Chaice Chaice (@Chaice1Chaice) reported

    @EE I am now looking to seek legal action against @DHLParcelUK Kondor and @EE. This is fraud@and deception and really worse customer service.

  • Nelly_0903 Darnell (@Nelly_0903) reported

    4 days in a row with no signal @EE! Any chance I can receive what I pay for

  • JoeTurnbull69 Joe Turnbull (@JoeTurnbull69) reported

    @EE Sure, I’ve noticed my data going down but not been using any streaming services especially over 4g only on WiFi. It used to last for ages but lately going rapidly.

  • Nicolech17 Nicole ch (@Nicolech17) reported

    @EE I used 2 browsers and got the same issue! :/

  • B1on1cBear Chris Davies (@B1on1cBear) reported

    .@EE For some reason the EE signal is not hitting my street. But as soon as we walk out of the street we have full signal. It’s a shame as the works phone is EE and I would love my personal one to be EE but I can’t trust your signal. When would the M46 area be getting a boost.

  • SteveKane7 Steve (@SteveKane7) reported

    @EE Yes, I received an automated response on Tuesday saying they take up to 5 days to respond to emails. Unlike you who have taken minutes 👍🏻. 5 days seems an awful long time.

  • jmcoxford Johnny Mac (@jmcoxford) reported

    @EE No one is. But I wasn’t. Ironically on voting day, this is why the country is gubbed. Doesn’t matter what party wins, customer service everywhere is shocking

  • Duckimo1 Duckimo (@Duckimo1) reported

    @EE I'm having issues with my Go Further add-on package, currently in the US and unable to text or call UK numbers, data works fine though.

  • Amy_Lou_21 Amy Chappell (@Amy_Lou_21) reported

    @EE so disappointed with the customer service defo won’t be renewing!

  • SteveKane7 Steve (@SteveKane7) reported

    @EE I am very disappointed by the customer service offered by your partner company Kondor. There has been no communication regarding the Christmas gift delivery even though I opted for express delivery 6 days ago. I feel I have wasted £4.95. They don't answer the phones <

  • ian_townsend mr teynsend (@ian_townsend) reported

    @EE heeeeelp I’ve had no signal for 2 weeks , I have WiFi nothing else

  • Hulagirl681 katherine bollard (@Hulagirl681) reported

    Be wary of scams etc leading up to Christmas. I’ve just had a text claiming to be @EE about my latest bill and to update payment. Rang EE no problem. Proper ******** out there trying to con you - be careful

  • BurbidgeKim Kimberley Burbidge (@BurbidgeKim) reported

    @EE Hi Michael, yes I managed to collect the phone today. Thank you for your support. It appears your relationship with DPD and the process by which customers are notified is broken and need addressing so that future customers are not also inconvenienced.

  • Random_Robbie Random Robbie (@Random_Robbie) reported

    @EE i do indeed im expecting around 300GB upwards of data transfer in the month as the system will be pulling down multiple webpages as it scans.

  • JoannRandles Joann Randles (@JoannRandles) reported

    @EE No problem 👍🏻 just forwarded on to 7726

  • TAHIRMOBEEN786 Mooncolourful (@TAHIRMOBEEN786) reported

    @dani_smith0797 @EE I have got the same issue ,tried everything (kondor ,EE online chat ,customer services ) .its been over 3 weeks now . I will have to call them back if I dont get it by the 16th and wait another week or 2

  • needpants Jonny (@needpants) reported

    @Welsh18John @EE Have the same problem, took them 5 hours to send an automated reply saying they will be in touch within 5 working days.... They don't answer their phones as well

  • katielou147 Katie Heseltine (@katielou147) reported

    @EE @Welsh18John Ive got the same issue. And they don't answer their emails.

  • Welsh18John John Welsh (@Welsh18John) reported

    @EE No, I’m sorry. That is not acceptable. My contract is with EE, not Kondor. You are my supplier. If EE choose to outsource that, then that is your decision. I’ve upheld my end of our contract... abdication of customer responsibility is not acceptable.

  • ladymollett Samantha Mollett (@ladymollett) reported

    @EE received my free 43inch tv as part of my new phone contract deal. Received my tv and discovered it was smashed. Kondor refusing to responded to emails or pick up the phone #rude #poorcustomerservice #neveragain #EE

  • maddiexsophx madeleine ✨ (@maddiexsophx) reported

    @EE Yeah I do, I broke my phone last week and tried to go through the insurance however the excess was more than the repair; I was told I’d get a call back regarding not being told about the excess so I’d like to cancel it please

  • GabrielleEva GabrielleIllustrates (@GabrielleEva) reported

    @EE what's going on with my network mayn

  • shadylady222 Becky Wood (@shadylady222) reported

    @mm684 @EE They need me to speak to the company as it is their error...I may have to go down the Consumer Rights route - not providing goods in return for payment. So frustrating