EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (41%)
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Phone (34%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (3%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Nottingham, Slough, London, Birmingham, Dumfries, Poplar, Loughton, Croydon, Maidstone, Chingford, Southwark, Dagenham, Cardiff, Hackney and Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Internet | |
| Slough |
Internet | |
| London |
Phone | |
| Birmingham |
Total Blackout | |
| Dumfries |
||
| Poplar |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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QPR-Barney🇺🇦
(@PaulMorris29) reported
@EE Mental disintegration is never a bad thing...might be time to show them just what the Ukrainian people have living with since February 24th...🇺🇦
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Beechcroft Wildlife
(@Beechcrow) reported
@EE I am having a lot of problems with my EE service at present. I will raise them one at a time. Your header says that you keep me connected. My iPad ran out 2 days ago but I was unable to access your app to buy more.
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kris (kTbproductions)
(@k_tbproductions) reported
from
Hullavington, England
@bleach_boy_vevo @EE It’s terrible service? All the other networks will give you ASAP! Makes you think BEST NETWORK HMMMM!!
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Isaac Thompson
(@isaac_t_6) reported
@LivWojniak @EE They give users a lot of runaround on issues like this, you can message “incsunlocks” on instagram to get it unlocked, they helped me out with mine
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Jordss 🏳️🌈
(@jordssboi) reported
today ee told me that them charging me £495 was not their fault, but the fault of the external company they work with, and theres nothing they can do. @EE sort it before you never get a penny from me again.
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Jon Kirby
(@JonKirby1974) reported
@EE don't threaten me again with late payment charges. You're lucky I pay you at all with the diabolical service I get in HU7.
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elisia silas
(@ElisiaSilas) reported
@EE you guys should honestly be ashamed of yourselves. You took advantage of the language barrier and sold a SIM only contract to my friend who said he did not want but regardless it arrived. It was never used and he tried telling you again he didn't want it
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Andy G
(@AndyG7959) reported
@EE £12 a month less, taking it down to about £70 a month with £100 upfront. It’s not a monthly bill people want or need when they’re struggling to even turn the heating on
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Ogundipe Folasayo
(@sayo2rule) reported
@EE I need your attention please. I'm porting an old to your network and on supplying my current EE phone number it's giving me a wrong information that I should make sure I enter the right phone number. I've checked severely, there is no problem with the number. Kindly advise
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Kieran
(@Kieran18353081) reported
@EE I got annoyed enough that not only did I cancel the order, I’m in the process of leaving EE to take a contract with @O2. It was simple to order online. There’s no excuse for such poor customer service. Tried several times.. also tried chat and they were beyond useless.
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GTC
(@Gr77ntCOiley) reported
@DaveMGallagher @EE The call centre is now owned by BT. We have had a nightmare with them signed over to BT wifi for them only to merge a week later. Gone to cancel with EE and they keep sending us bills. Whilst also sending us Bt bills.
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Martin Hatch
(@smallerfever0) reported
Take afternoon off work to get internet sorted in new place. No one shows up! Whole afternoon wasted and still no internet which I am paying @EE for. @EE poor service, up your game please!
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Luke Matthews
(@___Matthews___) reported
@EE Hi, the issue did disappear after around 20 hours. However, after another flight yesterday the speakers are now not working again. Let me know how I get a replacement device please?
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Beechcroft Wildlife
(@Beechcrow) reported
@EE I am having problems with my EE mobile WiFi box. It turns on ( all 4 lights showing) but then does not go through the sequence of going off and on again. This started Saturday and still not corrected. I did have data on this device so that not the reason.
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Lundy
(@Herbiefella) reported
@EE Hi any chance of an update regarding coverage in SA73 area. Work done here AGAIN recently. No signal whatsoever, trying to set up a new iPhone with Sim/eSim but zero coverage at the moment.
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Stephen Tilney
(@Stephen_Tilney) reported
from
Kingston upon Thames, England
@EE Still no "Call Back".... Perhaps the signal is poor ?!
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Rina M
(@Rina_M2020) reported
@EE Yes finally got it’s sorted! Social media was no help I guess
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Glenn Parsons
(@GlennPa57382525) reported
@EE there appears to be an outage in the NR33 8 are, can you advise?
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Bevan
(@bleach_boy_vevo) reported
@EE Started my new contract Friday and the website said will get it the next day. The website says “your in-stock item is confirmed” and it still hasn’t been dispatched. Live support chat said it won’t be dispatched for another 10 to 15 days… absolute joke
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Marc
(@incredibles2022) reported
@ThreeUK @EE this network issue at this post code NG18 1BW as been going on since February 2022 and still nothing as been done!!!.. So if you are reading this you are paying for a service you are not getting @Ofcom
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🐝🐝🐝
(@itsdanybee) reported
@EE how long is broadband going to be down for??
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Jordss 🏳️🌈
(@jordssboi) reported
and I got a reply via twitter, who asked to do a security check, and has since not replied, 1 hour ago! 10/10 customer service @EE, so ******* satisfied 👍🏼
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Matt Otty
(@MattOtty86) reported
@EE getting pretty much daily my place updates in the Sk17 6RQ/Buxton areas saying there’s a problem. It’s been like this for weeks now. What’s going on?
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Melissa
(@Melissa43510077) reported
@EE @NormyNormisson I also had the same issue last Monday and again today. Absolutely no signal on the ground floor area in the New Royal hospital.
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H o l l y 🌼 B o s w e l l
(@hollyboz94) reported
@EE hi do you no longer offer contact via a live chat service?
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Kimberley Ackroyd
(@AckroydKim) reported
@EE Hi no I didn’t yet thanks, got a little one so struggle for time that’s why I tried social media for help
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Red Eagle Teto
(@RedEagleTeto) reported
@EE Hello, we've got an internet outage here and it went down at roughly 2:40pm.
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Ben
(@Ben_da_Bestie) reported
My problems with online access continue. My EE WiFi device is not connecting to the service . I was unable to buy more data for the 4G option despite @EE claim that they keep people connected. I had no service for 2 days ( 4G reloads today)
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Red Eagle Teto
(@RedEagleTeto) reported
@EE Hello, our EE bright box broadband has gone down at 2:40pm yesterday and it's still down now. We're in the Wednesfield region of Wolverhampton. And i'd like soke help on knowing what is happening.
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Ree 🌟
(@MissReeBby) reported
I’m paying for a network but ur telling me to use Wi-Fi calling as a resolution? @EE are you gonna compensate my BT bill. Ur not ok. Soon cancel my contract with u lot 😷