EE Outage

Is EE having an outage right now?

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

 Problems detected at EE

EE problems in the last 24 hours

EE Outage Chart

October 21: Problems at EE

EE is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Phone
(50.36%)
Internet
(29.70%)
Total Blackout
(7.60%)
Wi-fi
(7.17%)
E-mail
(3.87%)
TV
(1.29%)

EE Outage Map

The most recent outage reports and issues originated from Wokingham, York, Sheffield, City of Westminster, Exeter, South Shields, Manchester, Bristol, Portsmouth, Telford, Northwich, Purley, Nottingham, Ely and Falmouth.

York Internet
Sheffield Internet
City of Westminster Phone
Exeter Internet
Manchester Total Blackout
Bristol E-mail

EE Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

EE Issues Reports

Latest outage, problems and issue reports in social media:
  • nick_wba_khfc Nick Ganderton 🇭🇷 (@nick_wba_khfc) reported

    @griffiths_joe @EE @ThreeUK Had to send mine back pal here at home had no service at all

  • griffiths_joe Joe Griffiths (@griffiths_joe) reported

    @nick_wba_khfc @EE @ThreeUK I’ve never had a problem in stourport or kiddy them mate

  • nick_wba_khfc Nick Ganderton 🇭🇷 (@nick_wba_khfc) reported

    @griffiths_joe @EE @ThreeUK Service for three here is dogshit pal

  • DanHamerRadio Dan Hamer (@DanHamerRadio) reported

    @EE Hi there, just had a text message claiming to be from EE informing me there was trouble taking payment for my latest bill. Not entirely sure if it's for my mobile or b/band, or indeed whether it's a genuine message or not! Any help would be appreciated, thanks.

  • Hunsy1969 Paul Hunsdon (@Hunsy1969) reported from Wokingham, England

    @TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩

  • SteGosling SteGosling (@SteGosling) reported

    @EE can’t use our phones abroad even tho all our package is included, can’t even call 150 to get it sorted out. HELP ASAP!

  • richguest91 rich guest (@richguest91) reported

    @EE My contract ended 30th sept. One of your staff told me that I will be charged every month after my contract end date if I don’t notify you to stop. And that I can’t be reimbursed. Despite never having to do this over the years I’ve been a customer.

  • KatieHollier95 Katie Hollier (@KatieHollier95) reported

    @EE absolutely appalling service from EE today. I expect someone from the complaints department to get in touch with me ASAP before I take this further

  • VModifiedMind Vince (@VModifiedMind) reported

    @think_brew @AppleSupport You say this, but Calls failing miserably mid call with call failure is also a continual issue on @EE in my area, isn’t an Apple problem and doesn’t happen - for example on same device with @VodafoneUK so it might not actually be an Apple thing if your network has issues.

  • ben_alcroft Ben Alcroft (@ben_alcroft) reported

    @EE nah actually fix my 4G

  • richguest91 rich guest (@richguest91) reported

    @EE Youve charged me £57 after the end of my contract which you refuse to reimburse, this after being a loyal customer for years despite never having signal. There’s really no point in me renewing ever again with EE!

  • blictwiter Alex (@blictwiter) reported

    @EE Hello, there was a promotion regarding a Samsung A90 5G would result with the gift of a free pair of GalaxyBuds. The problem I have is that on Samsungs website there's terms are the purchase must bought by the 10th of October but, you advertised it from the 5th of October.

  • ben_alcroft Ben Alcroft (@ben_alcroft) reported

    @EE why’s my 4G got so bad since 5G was released.... very conveniently bad all around Bournemouth whereas before it worked perfectly

  • fleet_batman fleet batman (@fleet_batman) reported

    @EE just lost a customer at Cheltenham branch. poor customer service not interested in my complaint. more interested in trying to sell me broadband when I wanted a phone upgrade

  • quocdang Quoc (@quocdang) reported

    @colincooper363 @VodafoneUK @EE Wow just spoke to a manager of the technical team who was annoyed at me for being annoyed at this shit show of a service.

  • nick_wba_khfc Nick Ganderton 🇭🇷 (@nick_wba_khfc) reported

    First time ever but I’m putting this out @EE customer service today was a joke shove the upgrade I’ll take my custom to O2

  • conrad_noble Conrad Clinton Noble (@conrad_noble) reported

    @EE I had to request one over the phone and it doesn't give a proof of purchase only proof of connection to the network

  • C_harree7 #BigDrip7 (@C_harree7) reported

    @EE Go **** your dumb delivery service

  • conrad_noble Conrad Clinton Noble (@conrad_noble) reported

    @EE Yes I attempted to make a claim, however I was never sent an eligibility text for the earphones like how I received one for the PS4, which leads me to believe my final successful order may have fell out of the time range for the earphones promotion

  • akoinhull lee atkinson (@akoinhull) reported

    @EE So why do I receive three of these a day. The issue has never been sorted and when I called 150 I was told you don’t know when or how to fix it so what’s the point of the txt

  • jezlennard Jeremy Lennard (@jezlennard) reported

    @EE I have tried that and I only have Prime Video. I have had three phone chats and been told I would be called back but of course nobody called back. I have had two long and frustrating web chats but been cut off on both before finding a solution. Very poor.

  • edstarphenom Carl H ™ (@edstarphenom) reported

    @PrincessKP23 @ThreeUKSupport @bt_uk You can add @EE to that losing customers list. 4G being down 5 times in two weeks. Ridiculous

  • TanJanetxo Tanya Travers (@TanJanetxo) reported

    This is becoming a joke @EE don’t understand why your the only network that won’t connect properly to my phone🙄

  • Seun88 Seun Rasheed (@Seun88) reported

    @Gaemechanger @EE EE is only good for network coverage but not for their deals

  • gcaple Grace Caple (@gcaple) reported

    @iD_Mobile_UK no service at work for 7 days and the iD'support' team couldnt be less helpful. colleagues on @EE being compensated.. time to get a new contract with a cooperative provider!

  • TeiHusky Tei (@TeiHusky) reported

    @EE If rather just give you feedback saying you guys should "upgrade my network" in the middle of the night rather day cause it makes more sense 🤔

  • conrad_noble Conrad Clinton Noble (@conrad_noble) reported

    @EE And now I receive a text from EE that I claim for the PS4 promotion which started after the wireless earphones promotion ended. Which shouldn't have been an issue if my first order wasn't cancelled.

  • Jake_Meldrum Jake Meldrum (@Jake_Meldrum) reported

    @rachelphelan @ThreeUKSupport ******* abysmal 'support' from Three Mobile. Move to @EE they've never let me down in 9 years.

  • DJD_ice Antony D-ice (@DJD_ice) reported

    @EE Sorry to bother you nothing wrong with the network is was an iOS software update as usual 🙄 Thanks anyway x

  • leejam84 lee James (@leejam84) reported

    @EE can you tell me why I'm paying £58 a month for a service where I barely get any internet and when I do its slower than dial up

  • Whitby_Born 🎶🌸ⓈⓉⒺⓋⒺ🌸🎶 (@Whitby_Born) reported from South Shields, England

    @Heidi_LFC9 @ThreeUK @EE I'm paying £57 month on 3 for my Samsung S10+ and it's a 2 year plan. I'll have enough to pay off the remaining 15 months in one go soon and I'll swap to EE. I've never had 3 add to my bills when on Unlimited.

  • Heidi_LFC9 🔴Heidi⚪️ (@Heidi_LFC9) reported

    @Whitby_Born @ThreeUK @EE I’m on unlimited now but three just add more to your bill all the time. So my contract is up now and I’m not renewing it. Iv never paid why I signed up for with them. Ever.

  • KaronaJB Karona (@KaronaJB) reported

    @EE Hi Russ. This was. Conversation I had last week. I’m not having it again! Either your signal checker is wrong. Or I was lied to about the masts. Or the text is a lie. All I know is the village & I do not get good (if any) signal.

  • Heidi_LFC9 🔴Heidi⚪️ (@Heidi_LFC9) reported

    Is 50GB loads of data I’m leaving @ThreeUK worst network ever swopping to @EE

  • doyouwantapiece vincent golding (@doyouwantapiece) reported

    @EE Yes I have spoke with them and they walked me through resetting the network and so far I have had to do it twice today alone what is going on with the network or cell towers

  • mrshrvb Helen (@mrshrvb) reported

    @EE You really need to get your Hertford branch to take over your Dorchester one. Pretty awful customer service at the latter.....

  • PaulDAFC Paul.D (@PaulDAFC) reported

    What a day this is turning into😡 STILL my @ThreeUKSupport @ThreeUK number is not getting a signal, so no calls or texts. But It Seems The @EE Mast is having ISSUES as well, so my #EE number I cannot call text or receive either, so got no chance of getting a #Arsenal #ticket now

  • stephdarlo stephanie (@stephdarlo) reported

    @EE I’m based in Leeds city centre and have had problems all over the area for a couple of months now. Calls dropping, calls failed, bars showing but unable to make or receive. Having to revert to finding landlines for work calls!

  • stephdarlo stephanie (@stephdarlo) reported

    @EE Guys, my signal has been dropping for about 8 weeks now. Totally fed up of “Call Failed”, it’s making my phone almost redundant for work and personal calls.

  • JasonLanns Jason (lanzi) (@JasonLanns) reported

    @Ffrench11 @r_hendricks11 @EE No joke - I can’t stop laughing n have tears bro 😂🤣😂. To cap it off the msg from EE - we can help lol. 😂🤣😂

  • dansodergren Dan Sodergren. #Tech4All. (@dansodergren) reported

    @IanMCalvert @EE Yep it's terrible

  • RoyMurdock Roy Murdock (@RoyMurdock) reported

    @EE Yes, I'm trying to use the "unlocked" phone on the Sprint network. The phone is an iPhone SE model A1723 "Global/Sprint" so it should work theoretically. But Sprint says EE did not fully unlock it, only for GSM bands, even though the IMEI shows as unlocked in their system.

  • AdamJennings45 AJ (@AdamJennings45) reported

    @VodafoneUK are terrible, ordered the new iPhone 11 pro on 1/10/19 and got told it be a max of one week to get the handset and it’s now 21/10/19 and I’m still waiting, @TheO2 @EE etc have no issues getting stock from Apple!

  • AdamJennings45 AJ (@AdamJennings45) reported

    @VodafoneUK are terrible, ordered the new iPhone 11 pro 1/10/19 and got told it was be one week, now 21 days later I’m still waiting for the handset, yet @TheO2 @EE etc have no problem getting stock from Apple!🙄🙄

  • angelathompson5 angela thompson📺🎥🎬🎼🎧📚 (@angelathompson5) reported

    @IanMCalvert @EE Same here mine was with British Gas !! Appalling customer service .

  • IanMCalvert Ian M Calvert (@IanMCalvert) reported

    It's amazing how one person can change the whole perception of your company @EE! When people have said about your poor #CustomerService I've been 50/50 about it all but after what I've encountered, it's the worst in around 20 years of dealing with #EE/#tmobile/#orange! Unreal!!

  • RsKelv Kelvin R. Smith (@RsKelv) reported

    @EE Cannot top-up via My EE Mobile Account. Page does not fully load, therefore data input fields and links do not function. I have just updated mobile app. No change. It doesn't work via browser, either. Please advise.

  • Darren_Fitzjohn Darren Fitzjohn (@Darren_Fitzjohn) reported

    @MarySequera @VodafoneUK @Didi_CS @EE That's the issue, there is something you can do but your staff are incompetent and about as useful as a chocolate teapot

  • cherwhororitz The Riot Ghoul (@cherwhororitz) reported

    @EE No. I don’t live in WG, I was visiting a friend and decided to go in. So I don’t really want to go back until it’s definitely there. I think I’m just going to cancel tbh because this is ridiculous. I’ve been without a work phone for three weeks.

  • SniperED007 Edward (@SniperED007) reported

    @EE @swtrains_watch I'm on EE and I have zero signal today in Surbiton.

  • ianinsurbiton 🦈 Ian in Surbiton 🦈 (@ianinsurbiton) reported

    @DenisHurtado8 @SurbitonMoan @virginmedia Hi. Does your Virgin mobile use the @ee system. If so join the club. I've been without signal since 1 Oct. All EE is send link so you can see your postcode connection status. They have not to date told me if I will be out of service till 12 Nov as has been said on ee community.

  • BethVanO Bethness (@BethVanO) reported

    @EE just plugged in my router and within minutes it’s up and running 😄 after suffering 18 months with another provider and rubbish broadband, I can not walk around the house and not drop my signal!! Over the moon - it’s the little things in life. Thank you

  • doyouwantapiece vincent golding (@doyouwantapiece) reported

    @EE how many times am I going to have to keep resetting my network service for my phone to stop dropping the network

  • chef_vw_beetle Adam phillips (@chef_vw_beetle) reported

    @EE giving better deals to new customers than there loyal ones....I feel a Phone Call to customer service this afternoon.....

  • PaulMurphy_1 Paul Murphy (@PaulMurphy_1) reported

    @EE Done and done, appreciate the help... Might be ringing you later for an upgrade too as I'm out of contract, might like a new number now 🙄

  • jack_mck22 Giacomo (@jack_mck22) reported

    @EE my signal 🙄😡 just a joke now

  • LadyFlowergirl 🌻FlowerGirl🌻 (@LadyFlowergirl) reported

    You keep on sending me faulty earphones @EE I really don’t understand why I keep on having this problem

  • SG_Glyco Nathan Pearson (@SG_Glyco) reported

    @EE Just wanted to shout out to John Casey in your tyneside offices. His customer service is second to none, and has really helped me out of a bind. He’s a real credit to your company and customer service in general.

  • DanDan69231780 DanDan (@DanDan69231780) reported

    @Ganak1407 @ThreeUKSupport @VodafoneUK @O2 @EE @tescomobile Don’t join Vodafone if you want good customer service. They’re abysmal

  • hendryx Zoe ♥️ Hendrickse (@hendryx) reported

    @EE I'm now forced to go to an @EE branch with photo ID, when I should be sleeping (I work nights)… due to bad practise within EE... and to try and get back £36 that they seem to be refusing to refund to me. Not left feeling happy with EE sadly. :(