EE

EE Outage Report

Why is my EE service not working?

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours

The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

EE Outage Chart 03/19/2024 04:25

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Will EE compensate me for the outage?

EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Phone (40%)

    Phone (40%)

  2. Internet (36%)

    Internet (36%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent EE outage reports came from the following cities: Bo’ness, Harrogate, Solihull, Telford, London, Reading, Luton, Poplar, Islington, Hexham, Richmond, Cowes, Manchester, Stalybridge and Cambridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomChurch Stretton Phone
United KingdomBo’ness Total Blackout
United KingdomHarrogate Phone
United KingdomSolihull Phone
United KingdomTelford Wi-fi
United KingdomLondon Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • CoatbridgPirate CoatbridgePirateeeeeeeeeee🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CoatbridgPirate) reported

    @EE @MeReachingout Neil knows theyre trying as hard as they can to get your phone to you then asks for your mobile number so he can look into it.... bullshit. Fix the app ffs

  • urqhart69 Dusty (@urqhart69) reported

    @EE @Ruddy_edson Having made this switch myself this year, I couldn't recommend anyone else do the same. Promises from sales that it's great, experience is appalling, and customer service is even worse. And as if thats not bad enough, BT own them now!

  • scourt27907608 Scottie McCourt (@scourt27907608) reported

    @EE - there are clear problems with MyEE app - hundreds of customers reporting this on social media. It would be polite to post on Twitter, Facebook and on your website to inform customers - this would prevent them worrying needlessly that there is a problem with their account.

  • scourt27907608 Scottie McCourt (@scourt27907608) reported

    @Leafs1201 @EE Their online account access has been down for the most of today. I have asked EE to inform their customers both on the website and on social media - nothing forthcoming - very poor. Thousands of customers may worry that their accounts have been compromised.

  • Anakha56 Rowen *Phizered* Nortje (@Anakha56) reported

    *sigh* @EE The mobile app tells me to reset the password, which I have finally been able to do, now when I log in it wants me to add my number again but when I try to do that I keep getting errors. What a frustrating experience... Maybe I need to switch again...

  • scotty2442 scott souter (@scotty2442) reported

    @asa_bowes @EE And still not working

  • Leafs1201 Paul Durrant (@Leafs1201) reported from Harrow Weald, England

    What the hell is going on with the iOS @EE app, constantly tells me it’s the wrong password when I’ve been using it successfully for months, the reset password email never comes through to me either

  • AndySTmr Andy Turner (@AndySTmr) reported

    @EE what’s happened to the app? Are there technical issues at the moment as I can no longer see my family’s phones to share data?

  • scourt27907608 Scottie McCourt (@scourt27907608) reported

    @stephxrobbo @EE EE are apparently working on it. No access to online EE accounts at present. Take no heed of replies like the other you received - paying someone will not solve the problem.

  • MrPMiltonPE MrPMiltonPE (@MrPMiltonPE) reported

    @EE I’ve just added bt sport as a benefit. I can view on my phone but not the app on my Samsung tv. I’m also unable to cast it using mirroring and Apple TV. Can you help?

  • Gazby77 Gary Chapman (@Gazby77) reported

    @EE My EE app not working, passwords unrecognised and no links being received to re set passwords. Sort it out!

  • Crazypotatouk Daniel Robertson (@Crazypotatouk) reported

    @EE You also said I’d get my iPhone 13 pro max on launch day and still nothing, you have also given lots of people £50, you keep telling me to rtn my old phone or pay £600+. Can’t i@shine how bad the other networks must be!

  • stephxrobbo Stephanie Robertson (@stephxrobbo) reported

    @EE my broadband been down all day. Also can’t login into my account and requested about 4 password change emails nothing rec’d . Can you help?

  • SidAhme67642789 Sid Naeem (@SidAhme67642789) reported

    @EE are there issues with the app today?

  • urqhart69 Dusty (@urqhart69) reported

    @pipnuts @EE I'm in the same boat, even when I do get through they open and then close the ticket despite issues not being resolved.

  • GRODSTER Hayley Garrod 🌈 (@GRODSTER) reported

    Great! I'm now stuck at work with no data & no ability to call anyone because I can't sign on to @EE to top up my pack as their website & app are down 😤 Even though I'm writing this now it'll be another 4+ hours until it posts. Thanks for nothing, @EE! #HowWillIBookMyTaxiHome?

  • gregbeirne Greg Beirne (@gregbeirne) reported

    @EE Sorry but I'm abroad and really need someone to look at the DM I sent a few hours ago, otherwise I'm stuck with no network for the week

  • urqhart69 Dusty (@urqhart69) reported

    @crasherboy87 @EE This has been happening in North West for the past few months, getting worse as time goes on. Complaint after complaint just get closed and customers ignored

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

  • scourt27907608 Scottie McCourt (@scourt27907608) reported

    @bappo2602v2 @StephanieMPR @EE Yes - it seems to be a problem with a lot of users currently.

  • bearandbeeuk Tony Arthur 🐻🐝 (@bearandbeeuk) reported

    Still haven't been able to access My EE @EE #eedown it's been down all day @DowndetectorUK

  • uterguy90 jnihebwnw (@uterguy90) reported

    @EE I’ve placed 3 ordered this year, iPad Pro , iPhone , Apple Watch. All three promised to arrive on launch and not one did. Terrible as always.

  • Pauld2173 Paul (@Pauld2173) reported

    @EE Are there any further updates on the My EE issue and when this is expected to be resolved?

  • icallitjustice ً (@icallitjustice) reported

    @ee why is your website down again. I moved over to you under a week ago and I’ve had more problems than I ever had with my previous provider in 10 years. Why are you not resolving these faults properly.

  • thephdrunner Emma Neachell (@thephdrunner) reported

    @EE I'm unable to access MyEE account at the moment. Any idea when the issue will be resolved? I need to get my old iPhone unblocked ASAP.

  • RSpecial69 RedSpecial69 (@RSpecial69) reported

    @EE How about a ******* appology for my eye and your website YET AGAIN NOT WORKING. Imagine being a communication service where your ******* services never work

  • RSpecial69 RedSpecial69 (@RSpecial69) reported

    @EE How about a ******* appology for my EE and your website YET AGAIN NOT WORKING. Imagine being a communication service where your ******* services never work

  • Crazypotatouk Daniel Robertson (@Crazypotatouk) reported

    @EE is your website down for everyone or is it just my account not working?

  • scourt27907608 Scottie McCourt (@scourt27907608) reported

    @EE @Hyde_Chris_M How about putting something on your website and Twitter account to inform people? Problems do happen but it is only polite to inform your customers to prevent them worrying that it is a problem with their account.

  • aleeesha_whyte Aleesha Whyte (@aleeesha_whyte) reported

    @EE fix ur ****** service