EE service status: outage reports and connection issues
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Full Outage Map
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
- Internet (47%)
- Phone (24%)
- Total Blackout (12%)
- Wi-fi (12%)
- E-mail (3%)
- TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Middlesbrough, London, Northolt, Gillingham, Luton, Blackwood, Wembley, Redhill, Maidstone, Glasgow, Epsom, Plymouth, Worcester, Stafford, and Wallingford.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough
|
Internet | 2 hours ago |
|
London
|
Internet | 4 hours ago |
|
Northolt
|
Internet | 4 hours ago |
|
Gillingham
|
Phone | 6 hours ago |
|
Luton
|
Internet | 7 hours ago |
|
Blackwood
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports
Latest outage, problems and issue reports in social media:
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realales (@realales109) reported@EE You never offered a resolution or response!!!
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Surinder (@SurinderRehal) reported@EE This is becoming a joke, and as I’ve said previously, I haven’t got the energy to go up and down three floors to sort your rubbish out
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𝐊𝐞𝐯𝐢𝐧 🏴 (@KC_SW6_) reported@EE @EEBroadbandUK is your WiFi down because since I’ve joined I’ve not been impressed and it always seems to not work in certain rooms even with a WiFi extender
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bernard mac liam (@bernapgwilym) reportedIf you're thinking of changing to @EE for digital broadband and home phone dont bother. Been a nightmare. Problem is knock on effects such as EV charger and smart devices. BT engineer and EE clueless. Have had to pay £122 to sort it. Simple with right advice. @WeAreOpenreach
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Dominic Geraghty (@DominicGeraghty) reported@EE You keep writing that and they do nothing - they can't be bothered to look into it properly. Cancel this threatening demand please. I couldn't care less about £18 but I'm not being bullied by lying corporations.
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Paul Leetham (@leetham_paul) reported@EE Many thanks for your reply but the issue has now been sorted & restrictions removed. It was an error made by your billing department & so I was told a missing zero of my credit limit when it was redone
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Opeyemi Daniel (@DinaGlyphs) reported@EE That worked. However the contact person had not update on the problem or the expected timeline expected to have that fixed. Apparently, @WeAreOpenreach is yet to fix whatever problem there is in my neighbourhood and EE doesn’t seem to have any alternative solution for those affected. We’re stuck in a limbo.
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Steve White (@SwimGardener) reported@EE your TV service is shite. Just recorded the indy 500 and guess what.. The recording finished before the race ended. Absolutely bollocks I'm paying you for a service you don't deliver. That is theft.
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Matt (@mechmonkey) reported@EE Resolved, the customer care dude in Cardiff was awesome.
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enter the price please (@y2Jtwo) reported@EE hi I’ve not been able to log into my EE app for ages and the password reset never works. Could someone assist with this please?
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👑 Sean 👑 (@kingseany94) reported@EE i need help with my broadband, ive been with you for 2 months now and the connection is awful. i can no longer stream in 4K and the wifi connection is awful.
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Lisa Grantham (@LisaJac03929654) reported@EE bought two S26 Ultra's - promised buds but its proving impossible to get them 🙁 tried to call customer services but they didn't call us back.
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🏴 James Nickless BS© 🏴 (@James_Nickless) reported@ad_moran4 @EE @O2 Enjoy the lack of signal. I switched the other way last year and haven’t looked back.
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Some UK Tesla Guy (@SomeUKTeslaGuy) reportedSo today's customer service issue is a really unpleasant experience with @EE. I have 'Mobile Broadband' with them and, whilst on holiday, a fault seemed to occur. So I called up, got passed around, talked to 3 different people. After passing security with the first two, I still eventually got asked for a password which I was pretty sure I'd never set and, after two attempts, I was told that's it - I had to go into an EE store with the device and my passport. So I go in, and it's a billing problem. They'd sent a message to the device's phone number (which is never used, as it's a home broadband router), I'd had no email or other warning. Sure enough, the helpful store guy said, there's often no password but the system asks for one anyway. So I got a payment missed charge (lots of stuff in and out - I had missed something) and had to drive an hour round trip and pay parking to get someone who knew what they were talking about. Bloody ridiculous.
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✵°✵｡✰ ℙ𝕒𝕞 ✰｡✵°✵ (@Pam_ela24) reported@EE how is it not possible to apply my NHS discount because it wasnt done at point of upgrade? Been told my option would be to return the phone and cancel upgrade before upgrading again which is more hassle than you just adding the discount which has been on the account before
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Mandy (@mandydunne_x) reported@EE Already done that, says there is no issues in the area and as for the wifi calling thats great if you have access to wifi but unfortunately don't have access 24/7, multiple people in my area have had no service since yesterday
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Irfan (@IrfanAlMoha) reported@EE 01282 573603 received a call saying they were calling from BT/EE sound like scammers as they said number would be blocked next few days due to new sims rolling out due technical issues,wanted me to confirm memoword/email I ignored him.
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Jay (@Jason87r) reportedWhat the actual **** @EE why the hell can't you turn off voice over LTE on your network ******* stupid and that's coming from an IT guy!!! Calls drop constantly can the data stream can't handle it, most moronic thing i have ever seen in my life!!!
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Surinder (@SurinderRehal) reported@EE Looks like their E E. X has broken down. Would not recommend how things like alarms, all the mod cons in the house don’t work. One of the biggest mistakes I’ve made. I’m going to consider sky and see what penalties they will cover for me if I leave E E.
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oufc_sausage_rolls (@spindloufc) reported@EE I need to speak to technical support urgently. Cannot be solved on the app!
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peter bruce🐟 (@peterbruce) reported@EE Your customer service team cannot and have not give accurate information , two different stories.
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ParkEnd Now Block002 (@parkendgoodison) reported@ad_moran4 @EE @O2 O2 is ****
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THE Wandering Shrew (@WShrew2) reported@EE What is going on with broadband, YO7? Fix it ASAP
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Luke (@lukey_jt91) reported@EE I am fed up of losing signal every time I leave the house.
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DragonsofWales (@DragonsofWales) reportedShout out to @EE for wrecking thousands of people’s WiFi routers with their latest firmware update and, in their usual style, doing nothing to fix it. Don’t bother replying to this, EE. I am done talking to you. Time for us all to vote with our wallets.
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Shaun Adams (@shaundadams) reported@EE This ain’t going to work. I’ve tried that number and end up in an automated queue. I provided my contact details to allow EE to contact me. Instead I am doing the chasing over an issue I have shown is not what is claimed. I look forward to hearing from you, please!
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Linda Rogers (@tankie76) reported@ad_moran4 @EE @O2 Please look at which provider offers the best coverage, I moved from o2 as their coverage was so poor. EE is much better! I’m now sim only and pay £30 a month with EE for unlimited data, calls and texts etc.
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Robert Melvin (@Melvin23Rob) reported@EE Despite your helpful Tech 1 team telling me my problem with you activating my Apple TV trial without actually giving me any means to actually use it was in hand and elevated to Tech 2 - the call back and resolution in 24 hrs still hasn't happened. Not very good really!
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Carole Hawkins (@hawkins_carole) reported@EE What the heck are you playing at now - a text message to be sent every time one wants to see emails and you state send text to the email address you can't get into without the passcode - what idiot in your company dreamed this mess up.
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David (@Hornyletloose) reported@EE How about sorting the quality of service I am getting from your god awful Internet, and more importantly sort out the ******* inept customer service.