EE Outage Report
Why is my EE service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 25: Problems at EE
EE is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (35%)
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Internet (34%)
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Total Blackout (18%)
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Wi-fi (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Tower Hamlets, City of Westminster, Cardiff, Beckenham, Croydon, Wisbech, East Dereham, London, Reading, Northampton, Milton Keynes, Hounslow, Fulham, Enfield Town and Seaham.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Phone | |
| City of Westminster |
Total Blackout | |
| Cardiff |
Internet | |
| Beckenham |
Phone | |
| Croydon |
||
| Wisbech |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Hank
(@Hank_OmH) reported
@EE Could have at least sent us an email or message to inform us of the issue. Been thinking it was my phone that was the problem
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Wensdi13
(@Buffalobaz13) reported
@EE seriously,your broadband is absolute shite!!! And I mean shite! The worst I’ve ever had.
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Andy Cole
(@mracole1977) reported
@EE Do we see a reduction in our bills for not being able to use a service that we pay for then
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gally
(@gallytwitt) reported
@EE Guess what EE it's STILL bloody down here in central London FFS! and STILL can't connect or get through to 150! so STILL no voice calls in or out can ONLY use mobile data for WhatsApp this is a joke and I'm NOT LAUGHING! WHEN WILL THIS BE SORTED OUT? IT IS ALL GOOD IS A LIE!
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Crystal78
(@Crystal_78_LDN) reported
Shameful, but no surprise. Shocking customer service… 🥺@SamsungUK @SamsungMobile @EE
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Jo Barrett
(@posh_jo92) reported
@EE anyone else getting frustrated with a copy paste response, not detail no care. No consideration. Not good customer service. How about explain what the issues actually are and how your fixing them
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Jo Barrett
(@posh_jo92) reported
@EE this is the 2nd day I have had issues with phonecalls in and out. My phone is important for emergency matters. We have calls to and from many medical professionals and agencies This is not good enough. I've been waiting for calls for 2 days and can't get any.
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Marsdj - Marcel
(@Marceldejonge82) reported
@EE the worst company what I’ve seen for their staff. Staff need to change their days off because people get fired and they don’t give a damn that their staff already had things planned om their original days off. #fail
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Hannah♥
(@hannah_19_95) reported
@EE still can’t make or receive calls, can’t even dial 999 what a ******* joke, imagine needing emergency services but can’t dial out, sick of this ****, I’m not paying my bill this month and switching to another provider.
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Paul Frost
(@PaulFro66282713) reported
@EE Rubbish service sort it out
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meilir jones
(@mei_bach) reported
@EE @EE still having trouble with voice call, going through sometimes not at all other times and not working on wifi calling
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Freddie ✞
(@SirFredlin) reported
@EE No not following it's the exact same issue and has been going on without stopping since yesterday lunch/
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Sue Doughty
(@SueDoughty25) reported
@EE no service again. 2 days with nothing. It’s a business account and you are disrupting my business. Trying to divert phone to another number can’t do that either. 150 not working and the online chat is taking forever to be available. Can not wait to move my account asap
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Sue Doughty
(@SueDoughty25) reported
@EE @EE this is not helping us!! As a business customer I expect more information. I need to divert my mobile as I am going on holiday and can not do it. This is not good enough. 2 days of poor service is not acceptable
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Gokul Prasanna
(@GokulPrasanna92) reported
@EE my network is down. Can’t make calls or receive them. Postcode - NP44 1EA
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M
(@ioi_M2) reported
@EE Hi EE, I’m in Newcastle (NE2 2TA). My mobile data suddenly stopped working indoors, but works fine outside. Tried on 2 EE phones — same issue. No Wi-Fi at home, so I rely on mobile data. I saw you’re investigating — any update
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tarquin 🏹🏹🏹 💙
(@tarquinmorgan) reported
@EE This has caused havoc with the delivery of medical supplies. More information is required as to what the problem is and when you expect it to be fixed!
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Terence Bridges
(@TerenceBridges7) reported
@EE Stop squandering money on washed up American ‘actors’ and get the service sorted
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Michael Sinclair
(@Michael06379669) reported
@DoulosDean68 @EE Technically it's 31 hrs running with the issue. One minute it was fixed the next ****** up again
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Hsamnintah
(@STFC2023) reported
@EE Any update? This is terrible.
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PsO kt
(@pso_kt) reported
@EE 2 days without been able to make or recieve calls, this is ridiculous, not even a message from yourselves to address the outage
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kathie.artist
(@kathiemcgregor4) reported
@rickblackman01 @VodafoneUK @EE They haven’t really said anything about it either, just a automated message on their customer service line. 🙁
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M
(@TheColonel_83) reported
@EE Please can you send me a link to submit a complaint? Service this week has been atrocious 🥺
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Rick Blackman
(@rickblackman01) reported
@kathiemcgregor4 @VodafoneUK My new @EE who I changed to a couple of weeks ago is pretty crap. Not a good start to what was meant to be an improvement.
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Dean_Foley
(@DoulosDean68) reported
@EE Any chance of some, oh I dunno, information? Why are our phones not working, and why has it taken 2 days already and still no resolution?
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Colum Meighan
(@meeky_03) reported
@EE Your network has been down for 2 days from 11 am to 4.30 pm. As a driver who relies on my phone for my business, this is a disgrace. The new S25 i got 5 days ago is going back, and I'll be moving. You need to have a serious look at your customer care.
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Stefan
(@StefanWolves90) reported
@ee what the hell is going on with your network? Nothing but issues on numerous phones for days!
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Tom Evans
(@toonarmy98) reported
@EE i cant receive phone calls from another network and i need to able to as my sister is disabled. In case of emergency’s. Whats going on???
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Cathy
(@cathyACNH) reported
@EE i trust us EE customers are going to be compensated for not being able to use our phones!!! Cant even get on to report the down issues!!
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SueStanley
(@SusanSt20912599) reported
@EE could someone help with a Lyca Sim please?