EE Outage

@griffiths_joe @EE @ThreeUK Had to send mine back pal here at home had no service at all

@nick_wba_khfc @EE @ThreeUK I’ve never had a problem in stourport or kiddy them mate

@griffiths_joe @EE @ThreeUK Service for three here is dogshit pal

@EE Hi there, just had a text message claiming to be from EE informing me there was trouble taking payment for my latest bill. Not entirely sure if it's for my mobile or b/band, or indeed whether it's a genuine message or not! Any help would be appreciated, thanks.

@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩

@EE can’t use our phones abroad even tho all our package is included, can’t even call 150 to get it sorted out. HELP ASAP!

@EE My contract ended 30th sept. One of your staff told me that I will be charged every month after my contract end date if I don’t notify you to stop. And that I can’t be reimbursed. Despite never having to do this over the years I’ve been a customer.

@EE absolutely appalling service from EE today. I expect someone from the complaints department to get in touch with me ASAP before I take this further

@think_brew @AppleSupport You say this, but Calls failing miserably mid call with call failure is also a continual issue on @EE in my area, isn’t an Apple problem and doesn’t happen - for example on same device with @VodafoneUK so it might not actually be an Apple thing if your network has issues.

@EE nah actually fix my 4G

@EE Youve charged me £57 after the end of my contract which you refuse to reimburse, this after being a loyal customer for years despite never having signal. There’s really no point in me renewing ever again with EE!

@EE Hello, there was a promotion regarding a Samsung A90 5G would result with the gift of a free pair of GalaxyBuds. The problem I have is that on Samsungs website there's terms are the purchase must bought by the 10th of October but, you advertised it from the 5th of October.

@EE why’s my 4G got so bad since 5G was released.... very conveniently bad all around Bournemouth whereas before it worked perfectly

@EE just lost a customer at Cheltenham branch. poor customer service not interested in my complaint. more interested in trying to sell me broadband when I wanted a phone upgrade

@colincooper363 @VodafoneUK @EE Wow just spoke to a manager of the technical team who was annoyed at me for being annoyed at this shit show of a service.

First time ever but I’m putting this out @EE customer service today was a joke shove the upgrade I’ll take my custom to O2

@EE I had to request one over the phone and it doesn't give a proof of purchase only proof of connection to the network

@EE Go **** your dumb delivery service

@EE Yes I attempted to make a claim, however I was never sent an eligibility text for the earphones like how I received one for the PS4, which leads me to believe my final successful order may have fell out of the time range for the earphones promotion

@EE So why do I receive three of these a day. The issue has never been sorted and when I called 150 I was told you don’t know when or how to fix it so what’s the point of the txt

@EE I have tried that and I only have Prime Video. I have had three phone chats and been told I would be called back but of course nobody called back. I have had two long and frustrating web chats but been cut off on both before finding a solution. Very poor.

@PrincessKP23 @ThreeUKSupport @bt_uk You can add @EE to that losing customers list. 4G being down 5 times in two weeks. Ridiculous

This is becoming a joke @EE don’t understand why your the only network that won’t connect properly to my phone🙄

@Gaemechanger @EE EE is only good for network coverage but not for their deals

@iD_Mobile_UK no service at work for 7 days and the iD'support' team couldnt be less helpful. colleagues on @EE being compensated.. time to get a new contract with a cooperative provider!

@EE If rather just give you feedback saying you guys should "upgrade my network" in the middle of the night rather day cause it makes more sense 🤔

@EE And now I receive a text from EE that I claim for the PS4 promotion which started after the wireless earphones promotion ended. Which shouldn't have been an issue if my first order wasn't cancelled.

@rachelphelan @ThreeUKSupport ******* abysmal 'support' from Three Mobile. Move to @EE they've never let me down in 9 years.

@EE Sorry to bother you nothing wrong with the network is was an iOS software update as usual 🙄 Thanks anyway x

@EE can you tell me why I'm paying £58 a month for a service where I barely get any internet and when I do its slower than dial up

@Heidi_LFC9 @ThreeUK @EE I'm paying £57 month on 3 for my Samsung S10+ and it's a 2 year plan. I'll have enough to pay off the remaining 15 months in one go soon and I'll swap to EE. I've never had 3 add to my bills when on Unlimited.

@Whitby_Born @ThreeUK @EE I’m on unlimited now but three just add more to your bill all the time. So my contract is up now and I’m not renewing it. Iv never paid why I signed up for with them. Ever.

@EE Hi Russ. This was. Conversation I had last week. I’m not having it again! Either your signal checker is wrong. Or I was lied to about the masts. Or the text is a lie. All I know is the village & I do not get good (if any) signal.

Is 50GB loads of data I’m leaving @ThreeUK worst network ever swopping to @EE

@EE Yes I have spoke with them and they walked me through resetting the network and so far I have had to do it twice today alone what is going on with the network or cell towers

@EE You really need to get your Hertford branch to take over your Dorchester one. Pretty awful customer service at the latter.....

What a day this is turning into😡 STILL my @ThreeUKSupport @ThreeUK number is not getting a signal, so no calls or texts. But It Seems The @EE Mast is having ISSUES as well, so my #EE number I cannot call text or receive either, so got no chance of getting a #Arsenal #ticket now

@EE I’m based in Leeds city centre and have had problems all over the area for a couple of months now. Calls dropping, calls failed, bars showing but unable to make or receive. Having to revert to finding landlines for work calls!

@EE Guys, my signal has been dropping for about 8 weeks now. Totally fed up of “Call Failed”, it’s making my phone almost redundant for work and personal calls.

@Ffrench11 @r_hendricks11 @EE No joke - I can’t stop laughing n have tears bro 😂🤣😂. To cap it off the msg from EE - we can help lol. 😂🤣😂

@IanMCalvert @EE Yep it's terrible

@EE Yes, I'm trying to use the "unlocked" phone on the Sprint network. The phone is an iPhone SE model A1723 "Global/Sprint" so it should work theoretically. But Sprint says EE did not fully unlock it, only for GSM bands, even though the IMEI shows as unlocked in their system.

@VodafoneUK are terrible, ordered the new iPhone 11 pro on 1/10/19 and got told it be a max of one week to get the handset and it’s now 21/10/19 and I’m still waiting, @TheO2 @EE etc have no issues getting stock from Apple!

@VodafoneUK are terrible, ordered the new iPhone 11 pro 1/10/19 and got told it was be one week, now 21 days later I’m still waiting for the handset, yet @TheO2 @EE etc have no problem getting stock from Apple!🙄🙄

@IanMCalvert @EE Same here mine was with British Gas !! Appalling customer service .

It's amazing how one person can change the whole perception of your company @EE! When people have said about your poor #CustomerService I've been 50/50 about it all but after what I've encountered, it's the worst in around 20 years of dealing with #EE/#tmobile/#orange! Unreal!!

@EE Cannot top-up via My EE Mobile Account. Page does not fully load, therefore data input fields and links do not function. I have just updated mobile app. No change. It doesn't work via browser, either. Please advise.

@MarySequera @VodafoneUK @Didi_CS @EE That's the issue, there is something you can do but your staff are incompetent and about as useful as a chocolate teapot

@EE No. I don’t live in WG, I was visiting a friend and decided to go in. So I don’t really want to go back until it’s definitely there. I think I’m just going to cancel tbh because this is ridiculous. I’ve been without a work phone for three weeks.

@EE @swtrains_watch I'm on EE and I have zero signal today in Surbiton.

@DenisHurtado8 @SurbitonMoan @virginmedia Hi. Does your Virgin mobile use the @ee system. If so join the club. I've been without signal since 1 Oct. All EE is send link so you can see your postcode connection status. They have not to date told me if I will be out of service till 12 Nov as has been said on ee community.

@EE just plugged in my router and within minutes it’s up and running 😄 after suffering 18 months with another provider and rubbish broadband, I can not walk around the house and not drop my signal!! Over the moon - it’s the little things in life. Thank you

@EE how many times am I going to have to keep resetting my network service for my phone to stop dropping the network

@EE giving better deals to new customers than there loyal ones....I feel a Phone Call to customer service this afternoon.....

@EE Done and done, appreciate the help... Might be ringing you later for an upgrade too as I'm out of contract, might like a new number now 🙄

@EE my signal 🙄😡 just a joke now

You keep on sending me faulty earphones @EE I really don’t understand why I keep on having this problem

@EE Just wanted to shout out to John Casey in your tyneside offices. His customer service is second to none, and has really helped me out of a bind. He’s a real credit to your company and customer service in general.

@Ganak1407 @ThreeUKSupport @VodafoneUK @O2 @EE @tescomobile Don’t join Vodafone if you want good customer service. They’re abysmal

@EE I'm now forced to go to an @EE branch with photo ID, when I should be sleeping (I work nights)… due to bad practise within EE... and to try and get back £36 that they seem to be refusing to refund to me. Not left feeling happy with EE sadly. :(