EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (41%)
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Phone (35%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent EE outage reports came from the following cities: Solihull, Birmingham, Hounslow, Huntly, London, Wembley, Middlesbrough, Neath, Lewisham, Great Malvern, Manchester, Bristol, Norwich, Plymouth and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Solihull |
Wi-fi | |
| Birmingham |
Total Blackout | |
| Hounslow |
Wi-fi | |
| Huntly |
Wi-fi | |
| Solihull |
Wi-fi | |
| London |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Shiva Krishnan
(@shivikrishnan) reported
@EE i dont live in the uk anymore and i wanted to cancel my ee contract. How can i cancel it ? Please contact me so that i can cancel my contract as i cant connect you through phone and i dont have your email id.
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Nne
(@n_Maya23) reported
@EE the worse customer service
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Calvin Ford
(@calvinf1992) reported
@EE when you keep going on about better network I'm lucky to get 1 bar of signal in sleaford UK at home its on emergency calls. I'm in a carpark in the centre of town and it's getting 1 bar of 4g cannot wait to end contract
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Invada Records
(@invadauk) reported
@EE in the BS3 area of #Bristol Since the new mast went up by the football stadium the signal has been ropey to say the least. Today it’s impossible to make or receive calls. I haven’t been able to work as we rely on phone signal as not in office on landline. What can we please?
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Alex
(@Alex_Ambio) reported
@TheOfficialAxo @PlayVALORANT @EE Maybe you were vulnerable by Killjoy bot or something else, so damage increase
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Julie Mills
(@MissJMills2) reported
@EE It did, it is now turquoise, still awful
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3rd&Goal
(@Inverted27) reported
@EE hi! my friends & family in the UK who use EE have stopped receiving text messages that i send. is this a known issue ? contacts not on EE are unaffected. many thanks
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Edward Nind
(@Henwardian) reported
@EE Signal stopped in Portree. EE problem or my problem?
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Jon Kirby
(@JonKirby1974) reported
@EE Yes, I'm continually paying for a service I can't use. Both mine and my wife's phones are affected and we're not trying to work from home...... impossible
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Kyle stacey
(@Kyle8013) reported
@EE why do you lock your network on mobile internet so I can’t change my NAT type to moderate? Close to loosing a internet customer because of this as it restricts feature on game consoles! Really annoying as the service is pretty good!
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Mgc
(@Gamerfun2) reported
@EE It was all handled in store. When we rang they said we’d have to take it down so we did it all in store that day to make it simple
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Ims
(@iakhtar1) reported
@EE That cost is surely reflected in the original price paid. Customers aren't a charity for your network infrastructure projects and future profits. I took a contract 2 months ago the price has gone up 4.5% illegally manipulating customers under the guise of inflation. Worst network
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Ims
(@iakhtar1) reported
@EE Reliable at increasing prices and guaranteed appaling customer services. I've never experienced such a poor customer experience. Their only interest is profit. Speaking to their Exec office today was a reflection of the arrogant and unhelpful people they employee. Stay away
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SWSC Pantha
(@panthassc) reported
@EE your broadband is utter ****, I have had 9 engineers so far come out to try and fix the connection. A whole new cable put in and still it hasn’t fixed, sort your **** out.
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Docsa
(@docsa2021) reported
@EE hi, been a customer for a long time, trying to add three PS5 accessories to my plan but it will only let me add one despite saying I can add 3? I have good credit and have never been late with a payment
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jennakilroyx
(@jennakilroyx) reported
@EE I have no phone service in my home, how can I check if there is an issue?
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Richard Haradine
(@HaradineRichard) reported
@EE so, in the last 12 months you have sent me 38 notifications of problems via My MyPlace updates. The service you provide to users is terrible. I again have no signal whilst trying to run my business from home. I sometimes wonder why my business stays loyal to your poor service
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Ian Palethorpe
(@IanPalethorpe) reported
@EE Hi, there has been an error for the last 2 weeks when logging in. On the app and also on a Web browser. Just wondering what the issue is as I am in the last month of my contract and wish to make changes.
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Mrs W
(@miss_chicken) reported
@EE Also while I have you, 4G isn’t working in BR5 postcode. Is there an issue?
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Gez jones
(@GezJones2011) reported
@EE has 4G gone down? My signal bars are 0? And my tablet is in EE and 0 bars?
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Nagore Acedo
(@euskalduna75) reported
@EE Are you website and app not working properly? I’ve been trying to order some beats for the last couple of days on add to plan and it is imposible.
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Nagore Acedo
(@euskalduna75) reported
@EE I’ve just done it, Chrome and I have the same issue. I agree to terms and conditions but It won’t add it to the basket.
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Ims
(@iakhtar1) reported
@EE Reliable at increasing prices and guaranteed appaling customer services. I've never experienced such poor customer experience. Their only interest is profit. Speaking to their Exec office today was a reflection of the arrogant and unhelpful people they employee. Stay away from EE
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Huw Jack Brassington
(@HuwJackBrass) reported
@EE Ee are awful...increasing the price of a contract 1 month into an 18 month fixed contract! Criminals @EE
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Calvin Ford
(@calvinf1992) reported
@EE I did like a year ago but still having thr same issues when I go to work in Grantham its brilliant
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Elizabeth Taylor
(@engltaylor) reported
Hi @EE my 4G has disappeared! I got a notification that my provider has disconnected me. Is there a way to fix this soon?
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Richard Barker
(@penfoldholes) reported
from
Shefford, England
@EE virtually no service in BR5 area of Orpington for several days AGAIN and no update since 7.00 am yesterday. What’s going on ?
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FEE ✨🇿🇼
(@Felicia_Thandie) reported
@EE are the WORST broadband and WIFI provider. WORST. I actually cannot believe how SLOW it is. Imagine having WIFI and still having to hotspot to your phone for Zoom meetings because the WiFi is THAT slow. ONTO THE NEXT!
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Ims
(@iakhtar1) reported
@EE Reliable at increasing prices and guaranteed appaling customer services. I've never experienced such a poor customer experience. Their only interest is profit. Speaking to their Exec office today was a reflection of the arrogant and unhelpful people they employee. Stay away
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Jon Kirby
(@JonKirby1974) reported
@ee yet again I get no signal, what a shower of ****