EE Outage

I give up with @EE its fudging useless "oohh it'll take 2 weeks for ur broadband to work properly" about 3 weeks larer the shit thing still cuts out

@piracy @EE Legit it’s the worst isp known to man I could get better internet if I run my hand on the carpet quick enough and hold it up next to the socket

Slow replies as my internet is spiking and having message delays going to contact @EE in the morning

@EE Thanks but I think we’re beyond help.

@EE I have but I had the issue before and after the update and I've tried reinstalling the EE app too

@ee Hi, I upgraded my phone and paid for BT Sport with large screen access. Except it isn't working on the large s screen. Just a very basic version I an watch on my phone but that's not what I paid for. Please help

After 6 years or more being with @ThreeUK and a loyal customer I think it’s time for be to say bye to these bumbaclarts ay dem boy on 3 can suck ther mada, ayo @EE hit my dms with the best iPhone deals you got 👀

@official_ajfox @EE It's a Spotify issue! Look at app reviews on app stores. Been happening for last 2 or 3 releases. Its definitely the app as my alexa devices do t have an issue

@virginmedia I'm using wifi. I'm uploading a 5 minute 1080p video to youtube, it's taken 15 minutes. It took 7 minutes on my @ee wifi hotspot. I moved from sky because of their very slow upload speeds, this is worse.

@HarleyShah @jcarstairsstan @EE Omg that’s so rude I would’ve got mad😂😂😂😂😂😂😂🤣🤣🤣🤣🤣🤣🤣🤣🤣

@amiramilas @jcarstairsstan @EE I’ve tried and they said “you’re perfectly welcome to join another network” 😂 I was like believe me I will

@EE still ignoring my feedback. Do you always ignore customers issues...hoping they go away....#liars

@amiramilas @EE mine is finished now but if i don’t cancel it by 7th jan they’re gonna keep charging me the same price hehe so i’m tryna finish the contract

@EE Jade worked through my problem with me for a long time, including Jade calling me back multiple times. This culminated in me getting a new phone with a much higher spec. I didn't ask for this, Jade & her manager worked it all out for me as an apology for my issues with EE (cont)

@HarleyShah @amiramilas @EE girl u better drop that contract rn wtf... that’s ridiculous

@jcarstairsstan @EE Wtf you have to pay off the contract if it’s 6 months away and imagine I have Xr and it’s glitching bruv

@EE I've had an awful time with since upgrading last week. Problem after problem after problem. Your customer service had been hit & miss through this. Today my new phone decided to stop recognising my sim card. I called yet again and got through to Jade (cont)

@amiramilas @EE i’m soooo pissed off bruh they’ve been charging me £35 monthly for an iphone 7..... what ******** and now i’m tryna cancel it but it’s so long they said i have to come into shop tomorrow. ******* hell its stupid

@PaddyHawth @EE No probs, it's unbelievable that EE have no interest in helping customers with finding answers to this problem

@EE a customer service person helped me and put a bar on my service as my bill was high. But my Apple things are now not being paid and I can’t unbar it myself! Help. I can’t use functions on my Apple Watch as the bar is total / too strict 🙈

@EE just received some fantastic service from Will the Store Manager of your Abbeycentre/Newtownabbey store. Honestly some of the best customer service I’ve ever had. Please thank him for me.

So having been wound up by the hour and a half wait for @SkyUK to then cut me off. I had a quick look at the alternatives on the Internet. Got a very quick call from @EE asking if they can help. That’s how you do it Sky.

@EE I'm with ee and a message keeps popping up saying my network provider has temporarily stopped my data just wondering why that would be

@vodafone have to be some of the worst customer service handlers ever. Once you get past their automated answer machine anyways! I am now transferring over to @EE who were amazing on the phone! I suggest you all do too

@EE Thanks David - unfortunately I have already contacted @EE customer services and found them to be most unhelpful.

Once again I'm having trouble with @EE network signal.

@SarahRogerson9 @EE @Apple @SamsungMobile Yep! However @EE not interested because there is a ‘small dent’ that voids the warranty so they couldn’t care less about the other issues! Certainly wont be recommending them that’s for certain, service is horrendous!

@EE I wouldn’t of been without service till 18:00 🕕 Also for the inconvenience as a goodwill gesture, she wavered my first bill and took the time to chat with me and promised me that if I took further contracts she would see there would be no further issues.

@EE Which is less than 24hrs old. It activated my 4G and restored my phone back to its full use. If the customer adviser in the Tech Dpt from this morning‘s call @10 am, some 8hrs ago had done this, instead of giving the above advice. My Sim would of worked and

@SarahRogerson9 @EE @Apple @SamsungMobile There are a wealth is issues on the device & all they bang on about is a ‘small dent’ on the silence switch which voids the warranty seemingly overlooking the other issues such as Faulty battery Failed diagnosis test Failed function test Maximum capacity significantly degraded

@SarahRogerson9 @EE @Apple @SamsungMobile Well I think I will be doing the same and also changing provider because the customer service from @EE is appalling to be quite frank may as well just say ‘computer says no!’

@EE I'm told that if I'm dialling correctly, this number is not available from this network. The number I'm calling is the general support number for Scotiabank - making it hard for me to believe that it's not available

@EE imagine trying to upgrade with EE and being pushed from pillar to post. absolutely dreadful customer service from this company. Surely they would want to keep their existing customers, going to take this further as not continuing to pay for a service that doesn’t want to help

Just received an absolutely extortionate quotation from @EE for a repair to an @Apple iPhone 6s that was only purchased in April and still in warranty which has also been found to have a wealth of manufacturing issues!! Disgusted! 😡 A move to @SamsungMobile is very likely.

@EE I will stop my contract with you and seek assistance to anyone who can help for deceiving customers. You have caused me unnecessary stress

All that see please think twice about joining @EE as they would rather palm me off than try to help rissolve an issue.. #StopWastingMyTime

@EE absolutely dreadful customer service from this network. I have been a loyal customer for over 10yrs and am having issues with calls on both handsets i have. Defo going to take this further as not continuing to pay for a service thats not fit for purpose.

@EE I am now looking to seek legal action against @DHLParcelUK Kondor and @EE. This is fraud@and deception and really worse customer service.

4 days in a row with no signal @EE! Any chance I can receive what I pay for

@EE Sure, I’ve noticed my data going down but not been using any streaming services especially over 4g only on WiFi. It used to last for ages but lately going rapidly.

@EE I used 2 browsers and got the same issue! :/

.@EE For some reason the EE signal is not hitting my street. But as soon as we walk out of the street we have full signal. It’s a shame as the works phone is EE and I would love my personal one to be EE but I can’t trust your signal. When would the M46 area be getting a boost.

@EE Yes, I received an automated response on Tuesday saying they take up to 5 days to respond to emails. Unlike you who have taken minutes 👍🏻. 5 days seems an awful long time.

@EE No one is. But I wasn’t. Ironically on voting day, this is why the country is gubbed. Doesn’t matter what party wins, customer service everywhere is shocking

@EE I'm having issues with my Go Further add-on package, currently in the US and unable to text or call UK numbers, data works fine though.

@EE so disappointed with the customer service defo won’t be renewing!

@EE I am very disappointed by the customer service offered by your partner company Kondor. There has been no communication regarding the Christmas gift delivery even though I opted for express delivery 6 days ago. I feel I have wasted £4.95. They don't answer the phones <

@EE heeeeelp I’ve had no signal for 2 weeks , I have WiFi nothing else

Be wary of scams etc leading up to Christmas. I’ve just had a text claiming to be @EE about my latest bill and to update payment. Rang EE no problem. Proper ******** out there trying to con you - be careful

@EE Hi Michael, yes I managed to collect the phone today. Thank you for your support. It appears your relationship with DPD and the process by which customers are notified is broken and need addressing so that future customers are not also inconvenienced.

@EE i do indeed im expecting around 300GB upwards of data transfer in the month as the system will be pulling down multiple webpages as it scans.

@EE No problem 👍🏻 just forwarded on to 7726

@dani_smith0797 @EE I have got the same issue ,tried everything (kondor ,EE online chat ,customer services ) .its been over 3 weeks now . I will have to call them back if I dont get it by the 16th and wait another week or 2

@Welsh18John @EE Have the same problem, took them 5 hours to send an automated reply saying they will be in touch within 5 working days.... They don't answer their phones as well

@EE @Welsh18John Ive got the same issue. And they don't answer their emails.

@EE No, I’m sorry. That is not acceptable. My contract is with EE, not Kondor. You are my supplier. If EE choose to outsource that, then that is your decision. I’ve upheld my end of our contract... abdication of customer responsibility is not acceptable.

@EE received my free 43inch tv as part of my new phone contract deal. Received my tv and discovered it was smashed. Kondor refusing to responded to emails or pick up the phone #rude #poorcustomerservice #neveragain #EE

@EE Yeah I do, I broke my phone last week and tried to go through the insurance however the excess was more than the repair; I was told I’d get a call back regarding not being told about the excess so I’d like to cancel it please

@EE what's going on with my network mayn

@mm684 @EE They need me to speak to the company as it is their error...I may have to go down the Consumer Rights route - not providing goods in return for payment. So frustrating