EE Outage

@EE I was told there was a fault with the lines for broadband in my area last night and that it would be fixed by midnight as an estimate however it is still down, has been for 2 days now. Any idea when it’s going to be fixed?

@EE you are making me feel like a problem customer and I only swapped to your network less than a week ago. I have already made at least 3/4 calls in that time about contract issues. Now I am having connection issues. This is not even funny anymore #joke #notfunny

@EE No mobile signal for nearly a week now! What’s going on? #mobilephone #cellphone

@EE hi can you help me log on to my account as I’ve forgotton account email and password. Thank you

@YardleyShooting @EE Oh crap, shabby then they're normally pretty good.

@EE hi, I remember when I set up Fibre home broadband a few months ago it said I'd get a 4G data top up on my phone plan (think it was extra 5GB per month?). Anyway I never got the top up, can you help?

@YardleyShooting @EE Covid is the excuse for all kinds of failing businesses and poor service.

7.30pm now & no call back from @EE. EE is probably better than some, but their service has deteriorated in every sense. So little seems to work properly now. Dread phoning any call centre. Covid is used as an excuse for delays, but systems were increasingly dysfunctional before.

@EE the service had been terrible in my area now for 3 weeks. I get texts and emails saying the problem is taken longer to fix. I was advised to call 150 and when I tried the calls kept cutting out. Absolutely terrible!

Cannot wait to swap my network over to @VodafoneUK as @EE signal is shockingly poor and it’s getting worse.

@EE I still can’t get access to my account online. When will this be fixed? It’s been down down for over 2 weeks now.

@EE hello. I have an issue relating an account that’s not been used since Mar.20 due to a family bereavement and a close (elderly) relative getting a closure bill for that person with monthly costs since Mar.20. Who can I talk to, pls? (I am not an EE customer)

@EE hi! I ordered my 5G sim and chromecast (vis a vis BT sport in a box offer) on Friday 8th January but neither has arrived. Very disappointed. Please can you help? Jamal

5.30pm still no call back from @EE. EE is probably better than some, but their service has deteriorated in every sense. So little seems to work properly now. Dread phoning any call centre. Covid is used as an excuse for delays, but systems were increasingly dysfunctional before.

@EE having nothing but trouble still with my home broadband. Cannot seem to get through to anyone for a few days. Please can you contact me to sort this ongoing issue

@MartinSLewis Using my daughters account as I dont have one. Trying to end @EE contract as I cant afford monthly bill. the exit amount equates £251.61. If I cant afford the monthly bill how can I afford this? Feel like I'm held hostage by them. HELP!! trying to switch to BT.

Hi @MarcAllera I feel really sorry for your staff now; no-one is able to help me. 2nd line support don’t call when they say they will. What am I supposed to do? I’ve spent 10 grand or so with @ee over the last decade. Surely you don’t want to lose that custom over an add-on?

@EE hi, I’ve got an iPhone 12 Pro and over the last couple of days I’ve started getting ‘no sim installed’ messages and need to restart the phone to fix it... any ideas since I can’t take it to an Apple store.

@EE @Tommy_lockw00d What speeds should we be getting with EE home broadband? Mine is ok today but some days it's awful. I live in DE4. The speed today is 46. Thanks for the link to speed tester tho - useful for when it goes bad.

@EE choice of hold music is awful today . 32mins waiting to speak to a human, if it wasn't chasing a refund I was just sack it off

@EE soooo I've lost my job because I was told multiple times I would have my broadband installed which never happened.. last week I was told an engineer will come on tomorrow and that I will receive a confirmation text to say they are coming.. I haven't received anything

@YardleyShooting @EE Your not the only one EE internet is shocking, has been for days. No issue according to EE. Try working from home with crap signal its hopeless.

@EE hi for the last 5 days there’s been no signal in the town I live in, and I’ve tried going through to tech but there’s an automated voice that basically says they’re too busy to connect me to anyone. Kind of stuck here?

@EE Hi, there has been no service at all for a number of days now in CF48. Can you provide an update please and advise on any compensation available.

@MONR0WE @yaspsa Omg @EE used to b SO GOOD😩 now it’s just **** ffs

@EE can you give us an update on the issues in the M38 area. This is becoming a joke & you guys are a waste of time.

Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

There are no unexpected issues in my area!! It’s just incompetence and I’m paying for a product I can’t use! Thanks to @EE and @dpd_support

@bt_uk @EE Absolutely terrible service. Can’t get BT hooked up to the end of March, keeps getting pushed back and the mini hub that was sent keeps cutting out and is so slow. 77 hours for a 1GB update? Absolute joke.

@EE trying to upgrade and book a delivery slot but the system keeps crashing and won’t reload - can you help?