EE

EE Outage Report

Why is my EE service not working?

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours

The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

EE Outage Chart 07/17/2025 18:25

July 17: Problems at EE

EE is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Will EE compensate me for the outage?

EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (38%)

    Internet (38%)

  2. Phone (26%)

    Phone (26%)

  3. Total Blackout (21%)

    Total Blackout (21%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent EE outage reports came from the following cities: Telford, Halifax, Tower Hamlets, Leicester, Chelmsford, Lewisham, London, Cricklewood, Manchester, Glasgow, Milton Keynes, Maidstone, Derby, Bristol and Nuneaton.

Loading map, please wait...
City Problem Type Report Time
United KingdomGrimsby Total Blackout
United KingdomWalthamstow Internet
United KingdomTelford Wi-fi
United KingdomHalifax Phone
United KingdomTower Hamlets Internet
United KingdomLeicester Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Smigggss Al (@Smigggss) reported

    @EE HI the signal in my area has been terrible For around 6/7 months I went into the shop Ad I thought it was my phone to find out there is a fault in the area when will this be fixed? Liverpool 6 area? Thanks

  • Kilpzzy Kilpzzy🥨 (@Kilpzzy) reported

    BRUH @EE FIX THE INTERNET PLEASE LIKE WHAT ARE YOU DOING???

  • FleurHibbert What Fleur Knows🤍💙🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@FleurHibbert) reported

    @EE I can't use my phone, that's the problem!!

  • liamdonaghy88 Liam Donaghy (@liamdonaghy88) reported

    @EE I'd just like to make it known that I don't appreciate having your door to door salesman turning up at my door after 7pm and ignoring the "No Cold Calling" sign in the process. Maybe basic courtesy and being able to read should be part of your corporate policy.

  • merseygirl23 Jane Sinclair (@merseygirl23) reported

    Well very disappointed in @EE . After spending hours on the phone sorting repeated Broadband orders as they were cancelled by them & had issues was promised a call back from a manager at 6:30 this evening for an update …. Still waiting! Very poor guys, very poor!

  • briavelsjon Jon Pitts (@briavelsjon) reported

    @andrewcoulsonn @EE EE's serving site is just other side of Broughton Village, though it does have B3 & B20 service available. I doubt a centre of that size would justify an internal system.

  • briavelsjon Jon Pitts (@briavelsjon) reported

    @ESlibrarian @EE Curious, but I'm not sure what EE can do with this as a network operator. Have you identified the companies concerned? Your complaint is with them I fear.

  • WhatTheFStone WhatTheFrankStone!? (@WhatTheFStone) reported

    @EE after waiting for over an hour across 4 calls I got through to someone and was cut off within 5 minutes.. I’m just trying to sort out my bill and was seconds away from doing it and now you’re about to close. Ridiculous service.

  • AmyElinski 💗who’s afraid of little old amy💗 (@AmyElinski) reported

    @EE This is the second time in two months I’ve had issues with EE abroad and I am beyond frustrated!!!!

  • AmyElinski 💗who’s afraid of little old amy💗 (@AmyElinski) reported

    @EE I’m traveling abroad in the EU and I’m supposed to be on a plan that includes the roaming pass; however I just got a text saying that I have to purchase a roaming pass for £15 if I want to use data. I can’t get a call to connect to customer service. Please help!

  • beckychanceux Becky Chanceux (@beckychanceux) reported

    @R_Wilcox89 @EE Omg i feel your pain. Ive got no hub for my small business and its 5 days and its not even made it to EE yet for a repair / replacement - worst customer service I've ever encountered

  • shhanniie_ shan (@shhanniie_) reported

    @EE was so unhelpful and dismissive when I complained about my outage when I was Paris!!

  • WorkPsychol DrAngi 🟢⚪️🟣 (@WorkPsychol) reported

    What’s on earth has gone wrong with @EE ????? we switched to them six months ago snd still having problems 😡 they merged and don’t seem to have got their act together. my husband has just spent the third time running 2 1/2 hours on the phone trying to deal with this - there should be some recompense for customers who go through this otherwise we’re thinking of leaving

  • Loubylou252 Lou (@Loubylou252) reported

    @EE I speak to them every month, it never gets sorted so what's the point? They raise a complaint, offer some crap freebie that I won't use then close the complaint! It's a joke! Maybe time to look at another provider...

  • ESlibrarian Mark Philip Rennie (@ESlibrarian) reported

    @EE I'm having two issues - looks like my phone number has now been spoofed by a call centre. Secondly, a company running a red pull cord emergency system/entry system put my phone number into at least one person's call for emergency/help push button phone

  • OdeVisionAFC ØdeVision (@OdeVisionAFC) reported

    @regisgoldens @EE Hi Debbie, I work for a network provider and I’m willing to get you onto a brilliant deal, all proof required of this being legitimate will be sent to you, drop me a message

  • stephderby Steph (@stephderby) reported

    @EE I've been on a rolling SIM only contract for a few years and been trying to leave for nearly a month but all the advisors I've spoken with have made it really difficult. I just want to cancel after I gave notice end of June. Surely it's wrong to prevent customers leaving?

  • artsonthemoveco Arts On The Move (@artsonthemoveco) reported

    Just had a very rude call from @EE on my business phone. Man - didn't get his name - wanted to save me money on my broadband package and, after me explaining 3 times that I wasn't interested and our under contract home package was with @bt_uk, he just hung up. Hung up! #rude

  • SnixxLovato96 Noah (@SnixxLovato96) reported

    @EE Nope still not working

  • SteveGrant1983 Steve Grant (@SteveGrant1983) reported

    @EE Hi guys, trying to log into my account (tried both website and app) and it says it's sending me a verification code to my mobile, but this code never arrives. Have had issues on the website version for a while, but was always fine on the app, but now both seem broken.

  • regisgoldens Debbie (@regisgoldens) reported

    @EE had no Internet which affects everything called last night the guy was more concerned about me taking out a new contract than helping to sort me having no Internet can’t come till Saturday not really good enough not paying for service can’t use will move provider

  • S2bdu S2 (@S2bdu) reported

    @EE I’m not sure who rates EE this and what back handlers are going on in the back ground but the service is shocking and the customer service is worse! I need to speak to someone about my on going complaint and the lack of follow up can anyone help ?

  • superchincilla Adam White (@superchincilla) reported

    Been an @EE customer for 18 years, from when it was t mobile, and am on a really good sim only deal. That doesn’t seem to matter to them though, as when I spoke about upgrading to a new plan the prices were absurd. In the agents own words, we’re EE, we do t need to

  • Loubylou252 Lou (@Loubylou252) reported

    @EE How do I speak to someone to make a complaint as I've had the same issue every month for last 5 months, I contact every time, every time told its sorted then it happens again the following month! I'm sick of wasting time talking to people who clearly can't do the job!

  • astortate Astor Tate (@astortate) reported

    Had a lovely chat with an @EE representative yesterday. My complaint was resolved by favourably. Thank you!

  • andrewcoulsonn Andrew Coulson (@andrewcoulsonn) reported

    @EE Still doesn’t solve anything, this issue has been happening for some years now. If you can’t make the service work then maybe I should leave the carrier and head to a competitive network.

  • Mark66mitchell Mark Mitchell 🏁🧡🏁 (@Mark66mitchell) reported

    @EE Nothing is showing as a problem

  • jon3_sy JON3SY (@jon3_sy) reported

    @EE How can a Network go backwards as technology goes forwards? Feels like a trip back to One2One with signal 🥴

  • Jervan2010 JeromeCorvan© (@Jervan2010) reported

    @EE No, I got cut off again at 5:57pm and now need to wait again until tomorrow to sort the problem. Not ideal

  • andrewcoulsonn Andrew Coulson (@andrewcoulsonn) reported

    @EE can you explain why the signal is non existent in CH4 0DE on Broughton Shopping and Retail Park? Paying a premium price for a very minimal service which cannot be used without connecting to Local WIFI? Sort this out and I’ll be a happy customer.