EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (40%)
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Phone (28%)
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Total Blackout (17%)
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Wi-fi (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Elgin, Newcastle upon Tyne, Falkirk, Birmingham, Tower Hamlets, London, Manchester, Cranleigh, Dagenham, Peacehaven, Glasgow, Richmond, Longniddry, Morley and Lewes.
| City | Problem Type | Report Time |
|---|---|---|
 Elgin |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Falkirk |
Phone | |
| Birmingham |
Total Blackout | |
| Tower Hamlets |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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peter crann
(@crann_peter) reported
@EE because of your unrealistic prices and very poor service provided I can happily say goodbye and good riddance and I’ll never use your service again.
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.
(@HarjTweets) reported
Is there anyone else having problems with @EE when out and about roaming? Can only get internet on broadband not mobile data
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mark
(@mark39499709) reported
@AndyBar41888961 @EE @RitaOra Not on your own mate I ring they just talk to you like your stupid
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Donnie
(@Top_Cat2) reported
@EE will your online shop ever work? I’m trying to process 3 contract upgrades. That’s a week now and the site is constantly down.
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Richard Chapman
(@RPaulChapman) reported
@EE Looks like Kevin Bacon has to go on roof of skyscraper to get 5g signal, most other people can’t get it
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Louise M
(@kznkugel2) reported
@EE beyond impossible to get hold of customer services I'm sure no one is even working except the pre-recorded, 'sorry we are experiencing high traffic volumes please call again later or tomorrow.' Frustrating to say the least!!!!!
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Mrs Wack 🏴
(@WackMrsP) reported
@EE hi there, 5 days now without a mobile signal! How is this reflected in my bill please?
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Simon Millard
(@SimonMillard4) reported
@EE hi there good afternoon as a long time customer are you doing anything on Samsung s6 lite tablet contracts for existing customers as a new line
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Matt Hayward
(@MattHay79608553) reported
@madebygoogle I have to say the one dissatisfaction with the #Pixel5 is it's poorly performing antennas get me zero signal at home. On @ee as a family we have an iPhone 11, SE, 7, oppo find X lite and all get decent reception except for my pixel5
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Matt Davies
(@mrmattdavies) reported
@EE - Trying to order a 4G Sim but when I submit the form I get a 404 error. Tried calling but your lines are too busy. Help?
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Mitchell Killingback
(@mitchk123) reported
@GoodHuw @EE Having the same issue ! And conveniently been on hold for the last 15 mins due to high call volumes. Wondering what excuse they will come up with
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Gobul
(@Sir_Gobul) reported
@EE Yeah still having problems
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Stevie K
(@the_k_bizzle) reported
@EE Have you gone back to ignoring me? @MarcAllera Do you think this is good service?
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Susan Pugh
(@suepugh10) reported
@EE Having a problem with my Sim. Finally got through to someone at customer services who was attempting to resolve my problem, but then got cut off. Can anyone help?
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Jon Lewis
(@jlew28) reported
@GoodHuw @EE Same issue here!
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Ross Waite
(@RoscoRockshow) reported
@GoodHuw @EE @ee Exact same issue 🙄
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Marc Lancaster
(@Kiefer1667) reported
@EE hi, is there any update on getting no service in the wa11 area, been six weeks now with no signal....website just says ongoing issue but no time frame, thanks...
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Gary Tappin
(@gaztap10) reported
@EE again no call about my lack of service/phone. Can someone call me today as I am cancelling my direct debit. This is awful service
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Kay 🖤
(@kaybirchallxo) reported
@EE my contract has gone up over £20 a month and I don’t understand why, I keep trying to live chat with you but it just always says “busy”. Please could you help me?
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🌷
(@T1ffff) reported
@EE I've been unable to make or receive calls & texts since October. I'm having to use my Sky WiFi & I've been charged my usual monthly bill.. I'm paying for a service I'm not getting 🤨 I reported it via DM & someone called & said my bill would be reduced this month
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ayowole
(@jojoldn) reported
bruh @EE how can i text 150 off an ipad. what’s the solution to that
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Kieran Grant
(@KieranGrant1193) reported
@EE just had me on the phone for 48 minutes for the boy to say he’s just grabbed a supervisor asked to put me on hold for a minute only to hang on and now when I try phone back it says to phone back tomorrow unbelievable stuff that 💩
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Patricia Ann Farrell
(@Far3Farrell) reported
from
Halewood, England
@EE Been trying to contact support no response. I have taken SIM card out of iPad mini 4 then put it back in now can’t connect to EE? HELP
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Scott
(@Scott98160260) reported
@EE Hi, I've got really poor signal at my house and it's not good for when I want to make calls. Can you send me a signal booster or something? I've been with you for a long time and it'll be a shame to leave. Also do you offer data roll over. As I want this also.
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Dave Massen
(@DaveMassen) reported
Just been lied to and accused of being a liar by @EE..... Time to start the process of leaving them after god knows how many years. When I accused them of lying the agent hung up too.... Perfect customer service!!
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the ocean burned.
(@theellibu) reported
@EE Hello! Could I get some help with unlocking my phone? I spoke to the live chat & customer service, but it's been over two weeks & I still haven't heard anything & my phone is still locked. I'm abroad for a few months & need access to a local sim card.
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Rick Hert
(@hertsrick) reported
@EE Yes saw error message just keeps saying unavailable try later when I go to additional info for extra charges. Other issue is Alexa stopped linking and when I try to re link says cannot link
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John
(@Dadyougeek) reported
@kalder9 @EE What network is they on??
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louise
(@louiseeee97) reported
@EE hi EE, please tell me why from September you have been taking £30 out of my account under “EE (Vesta)” when we don’t use EE and have never set up a direct debit with you? We’re now £90 out of pocket so far for a service we do not use.
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Phill
(@boxy81) reported
@EE how much would you have to pay if you wish to cancel a contract