EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (39%)
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Phone (23%)
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Total Blackout (23%)
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Wi-fi (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Kensington, Hackney, Birmingham, Marlow, London, Holborn, Wolverhampton, Bristol, Manchester, Cardiff, Radlett, Blackwood, Ealing, Ballymena and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington |
Phone | |
| Hackney |
Wi-fi | |
| Birmingham |
Total Blackout | |
| Marlow |
||
| London |
Phone | |
| Birmingham |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Geo Sneddon
(@geo_sneddon) reported
@EE Any chance of getting a wider range of phones? Your range is a bit ... Anaemic. Such as Xaiomi, Nokia 8.3, one plus .. etc lots out there. I'm due an upgrade but might need to jump ship to another network
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James (Paddy) Doherty
(@padoir) reported
@mrsimonwaldron @SGiangregorio @EE Did you get any further with this? Same problem here.
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Si Waldron
(@mrsimonwaldron) reported
@padoir @SGiangregorio @EE I did. I submitted an online complaint and had a call back. They were able to provide VAT invoices up until October when they switch billing systems, supposedly. This also coincides with the end of my contract.
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DannyCorm
(@DannyCormi) reported
@peterbouncyball @EE This is the most boomer thing I've seen. You're wrong and are blaming the company for your mistake. Glad you've found a cheaper service, but it's literally your fault that you were charged.
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Shona
(@shonamees) reported
@EE have just tried to upgrade through the app but after the payment page the ‘page not found’ page came up. Haven’t had a confirmation email but my one off payment has been taken ... can you help?
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Tim Brunt
(@TimBrunt6) reported
I have a new @SamsungMobile A51 and it's utter crap. Fingerprint sensor rarely works, camera very average, super laggy doing anything, changes settings & a really unresponsive screen. Totally rubbish & I'm gutted (3 yo @Huawei was superior) . Can I do anything @EE
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Andrew Glazebrook
(@aglazebrook24) reported
@EE fix your signal pls
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Paz
(@PaulWooding3) reported
Wow @EE I find out you’ve had me on the wrong tariff and over charged me by 50% since July. How many more customer have had this? And your customer service rep initially said I was mistaken until I found my order and mapped it to the bill. Awful
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LaughAndGrowFat
(@BlueTruth7) reported
@EE Its saying i dont have a BT account. However, i have used it before and i have BT as an add on to my EE plan. Help?
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demonical 👿
(@demonicalYT) reported
@EE nice joke of a service
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matthew andrus
(@andm76) reported
@EE trying to help customers during this pandemic, what a load of rubbish. #timeforanewnetwork
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Ahh Shady ⚔️
(@Ahh_Shady) reported
4 disconnections in four hours. @EE Record broken 👏🏼
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sjcNKOTB
(@sjcNKOTB) reported
@EE He's been since 8 am and still fixing the issue. #EE #fibrebroadband
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Mrs Gladioli
(@mrsgladioli) reported
Hi @EE my phone signal has disappeared. Usually get 4G but now have nothing. My husband also on EE but private contract has full signal. Happened after I got a msg about settings being updated. Can u help?
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Matt Sheppard 📸
(@Matt_Captures) reported
@EE my sim card keeps 'failing' and the phone says there's no sim card in the phone, normally takes a few restarts to fix it. Is this a sign my sim card has broken?
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Mike Davie
(@MikeDavie1978) reported
@EE Trying to get through to offices to cancel my contract - apparently all offices closed and no answer from anyone - this is why I want to cancel
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Soggy Bottomz
(@soggybottomz) reported
Just when you think @O2 has gone a good month without an outage of no signal at all and no 4g ........ We get an outage!! Sort it our o2 this is not worth a 3.4% price increase to our bills! It’s more worth me changing to @EE when my contract is up!!!
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Tim Brunt
(@TimBrunt6) reported
@EE Got it just before lockdown. Its been poor most of that time but seems to be getting worse. Thanks for replying.
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LaughAndGrowFat
(@BlueTruth7) reported
@EE cant login to bt sport app. Usually get it free with my EE contract. Can you help me?
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VoiceofReason
(@Y2kSucks) reported
@EE Service in town is good however service in rural area where I live is abysmal its the 21st century I shouldn't have to hang out window hanging onto gutter just to send this tweet. Stop telling everyone your the best and start showing it.. better service in rural areas please..
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Andrew
(@andrewhal20) reported
@EE Hi got a add on and the item doesn't work whatsoever, how do I return?
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Barney
(@barney9304) reported
@EE How can the “ best” network be so poor at fixing outages? Why is there no news of a fix after 24 hours?
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Barney
(@barney9304) reported
@EE @btsport WN6 8LR network is still down, so can’t!
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dman666
(@Youngblod1985) reported
@EE @nikikaka Yeah they are not the only one been waiting since Nov 2020 then got done 3 week ago only for ee to cancel my order with openreach now we are without Internet thank you ee will be making a complaint to the ombudsman trying to blame openreach aswell terrible service terrible
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Sarah Giangregorio
(@SGiangregorio) reported
from
Bradford, England
@mrsimonwaldron @padoir @EE Didn’t get any further but will try an online complaint. I have all mine up until October. It’s the ones after that I need!
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Alan Davidson*
(@Atticus_F_inch) reported
@EE hi there. Having a problem with my Broadband this morning. Is there a problem in the area or just me?
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dman666
(@Youngblod1985) reported
@nikikaka @EE They are terrible just mess you around they lie how they have the rating they do
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Mat Boult
(@mr_boult) reported
@EE How long does @btsport take to activate? I waited 2 days, didn’t work, called up yesterday lunchtime, re set up, and still not working. Any ideas please?
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Ayo
(@ChocOnTour) reported
from
Hackney, England
@EE ‘We will send an engineer to come round and fix your internet’. Engineer comes round and says there’s no problem, another engineer comes and checks outside, says it fine. So why do I have no broadband? Don’t ever get EE broadband. Pathetic
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Josh Bourton
(@JoshBourton) reported
@EE Hi - Each time I leave home since yesterday afternoon I haven’t been able to access my 4G - is there a known issue?