EE Outage Report
Why is my EE service not working?
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 29: Problems at EE
EE is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (43%)
-
Phone (29%)
-
Total Blackout (13%)
-
Wi-fi (11%)
-
E-mail (3%)
-
TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: London, Aylesbury, Chesterfield, Leicester, Northampton, Birmingham, Peterborough, Glasgow, Diss, Carterton, Bristol, Eye, Airdrie, Walsall and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Hayes |
Internet | |
| London |
Wi-fi | |
| Aylesbury |
Internet | |
| Chesterfield |
Internet | |
| Leicester |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
femboi
(@daddysfemboy) reported
@EE @AntJack81 mm I wonder why you're busier than normal. Maybe because the wifi keeps going down YET there was no actual post about it?
-
Mr Robson
(@BartonsCentreP) reported
@EE hi, ee app says “If you make any calls over WiFi Calling while abroad you'll b charged our standard international rates. To avoid these charges turn off WiFi Calling” Surely calls made through wifi, just use the internet provided by the wifi signal? How are these chargeable?
-
Natalie
(@MissPJane) reported
I’m on my fourth credit check with @EE in two weeks all because @DPDgroup_news failed to send me tracking info for my new phone. This has been **** up upon **** up.
-
sarah whitfield
(@sarahwhit1582) reported
@EE Well😡🤬 I am so angry with the service I received from yourselves! £100 per month and I deserve the poor customer service I received and patronising tone! Awful! Thanks to EE I have been without a phone for 10 days and guess what, you’ll still charge me full line rental. 🤬
-
Jason Hartland
(@hartland_jason) reported
@EE Well I have been into store and the cheapest sim only is £15 !! Also have to ring up to discuss possible refund of Kay two months as my son didn’t get the text as not using his sim abroad ?? Can you help with this ? Can’t believe you can send a letter out to confirm ??
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@EE you can actually give a timeframe on network issues unlike @VodafoneUK who take 2 months to fix problems. That’s what I call quality. Glad to be working for you and @btcareers this year on my apprenticeship.
-
frasier crane
(@homer_symptoms) reported
I'm sure @EE is making enough profit to have a proper, functioning website by now? It's so slow and faulty
-
Paul Bedford
(@Paul_Bedford) reported
@EE Just turned it off..! Signal in my house is shocking which is why I turned it on..
-
Alison Bell
(@alisonlaurabell) reported
@EE Hello…there seems to be an outage of sorts in the NE26 postcode but no explanation as to why. Can anyone help? I need to use my data to run a personal hotspot off my phone as, regrettably, my Wi-Fi isn’t working properly either. 🥴
-
Dosa Love
(@adosalove) reported
@EE help please. My online account shows that I can have data roaming in europe at no extra charge. But I received a text when we landed in France saying I need to buy an add-on. I don't want to phone you because you will charge me for calling a non-eu number..please reply.
-
Philip Bragg ( @synx508@bsd.network )
(@synx508) reported
@bloopington @EE It's not the same in a legal sense, though. You can SMS run message content based filtering on your device if you're happy to share that content with the service provider. That's not the same as having the telco do it.
-
Amy 🌷
(@amydotx) reported
@EE my data will not work no matter how many times I turn my phone off and on again etc, winding me up now. I have service but data won't get past H+ ... Please help?
-
Kieran C
(@kieranac_) reported
@EE I am having issues logging into the My EE app. Can you help with this please?
-
Alex
(@alexkf11990) reported
@EE hi ee when am I going to hear back about having my discounts applied correctly..perks team were supposed to call last week. Customer Service has been horrid.
-
burdage
(@NikiLawson1) reported
@EE I put in a formal complaint re EE allowing google play purchases of £480 over 2 months. Each transaction seconds apart. I was told my complaint would be investigated. Nothing since. Not a word. Yet a black mark on my credit score. Useless absolutely useless. Do not use
-
peter robinson
(@slaminlad) reported
@EE Your training must be absolutely awful. I will definitely not be renewing my contract.
-
Paul
(@paulhayward200) reported
@EE Another crap day from EE. Due to EE incompetence my daughters phone was blocked on the first day of going to secondary school. Did not know until we could not call her. Dreadful service .🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
-
bleep - still wearing a face mask.
(@bloopington) reported
@synx508 if someone wants to complain to @EE that one of their 125,000 spam SMS was blocked then I fully support them in their endeavour.
-
Gareth Hollis Lyrics & Songs, Lincolnshire
(@GarethHollis1) reported
Internet is even worse since switching to EE. A big part of the reason we switched was because of how bad it was with TalkTalk but now I can't get Internet upstairs even with the bedroom and living room doors open. Was expecting a big improvement so disappointed 😔 @EE
-
Suzanne Manuell
(@stroppysop) reported
@EE why is my phone not working in Menorca ?
-
DJ_PaulTUK
(@DJ_PaulTUK) reported
@EE Where are we with the outage in Ascot Berkshire please?. Been down all morning.
-
Gary Hiles
(@GTHiles) reported
@EE can someone help with the cancellation of two lines please.
-
burdage
(@NikiLawson1) reported
@EE @phonepaidservices No response from either regarding my complaint. No correspondence. Nothing. Nada. Useless. Just a black mark on my credit. Not even a final bill emailed.
-
ahj321💙standing with 🇺🇦
(@ahj321) reported
@EE Went into Mum’s care home today to help her to cancel her phone contract as she isn’t able to use it anymore. I want to thank the person I spoke to on 150, he made it so easy, I wish other organisations I’ve dealt with during Mum’s could have been so helpful. Thank you.
-
Gareth Williams
(@GGWilliams72) reported
@EE yet again another bill “Error” by you! Over charged by £70.55. Staff on the phone, clearly unable to help and simply repeating themselves over and over in the hope you’ll get bored and hand up! Appalling service from you 2nd month in a row!
-
peter robinson
(@slaminlad) reported
@EE And none of them said that I could go into a shop and get a replacement Sim card with photo ID. You said you’re very busy at the moment I think the word you used was extremely, I’m not surprised if it takes for members of staff and the people in the shop to resolve a simple issue
-
Darren Williams
(@DWnorthfield) reported
@EE what’s happening with your network fault near B14 6DP? It’s been weeks
-
Natalie
(@MissPJane) reported
Every time @EE tried to fix it they have somehow made it worse because now I have all these checks against my name. Feel like Apple are involved somehow because they know I’m trying to switch to Samsung.
-
Nick the Greek
(@Nickthe03078912) reported
@EE this is unfair and wrong that you charge such astronomical fees for a long time customer to leave you because a company has provided me with a new phone and contract. Your upgrade fees DO NOT reflect anywhere near close to cancelling fees. Ripped off paying for air.
-
Jay Bland
(@jaybland05) reported
@PRJarvis @EE @ThreeUK Cause three never have signal lol