EE Outage

Is EE having an outage right now?

Problems detected at EE

Users are reporting problems related to: internet, phone and wi-fi.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

EE problems in the last 24 hours

The following chart shows the number of reports that we have received about EE by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

EE Outage Chart 12/08/2021 05:15

December 08: Problems at EE

EE is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 38.96% Internet
  • Phone 37.00% Phone
  • Wi-fi 9.93% Wi-fi
  • Total Blackout 7.86% Total Blackout
  • E-mail 4.97% E-mail
  • TV 1.29% TV

EE Outage Map

The most recent outage reports and issues originated from Dorking, Tanfield, London, Shrewsbury, Forfar, Partridge Green, Birmingham, Preston, Royal Tunbridge Wells, Cockermouth, Barking, Ammanford, Oxford, Bristol and Croydon.

United KingdomLondon Internet
United KingdomDorking Phone
United KingdomTanfield Internet
United KingdomLondon E-mail
United KingdomShrewsbury Internet
United KingdomForfar Phone

EE Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

EE Issues Reports

Latest outage, problems and issue reports in social media:
  • motogpgirly Just Me 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 🇮🇹 (@motogpgirly) reported

    @EE is there issues with the mobile network today? I can't seem to make calls just now. I'm on the Moray coast

  • dr_fionac Fiona C (@dr_fionac) reported

    @EE Hi Gavin, I already used the status checker on your site and it says it could be another 8 hours. I appreciate you’re working on it - my tweet was more about how cut off I am without a mobile phone signal 😑 If only we could get mobile data calling on the @Plusnet network!

  • dr_fionac Fiona C (@dr_fionac) reported

    .@EE network once again down (storm damage?) Seriously rethinking the ‘not bothering with a landline’ idea… 🤔

  • _itssgrant Grant Ferguson💀 (@_itssgrant) reported

    @EE I dmd you need help

  • emz85 Emily Irving (@emz85) reported

    @EE so My Mam went into the Metro centre store on Sunday and has been misssold a sim only contract by lass called sheilna I rang EE last night to cancel this to be told after 1 hour of being past from pillow to post that EE CANT DO ANYTHING to solve this. What a joke.

  • helenjgray Helen Gray (@helenjgray) reported

    @metoffice Yes and 11 hour power cut and once again @EE goes off, leaving me totally isolated and unable to call for help. #EEisrubbish #mobileprovider

  • bengerrard Ben Gerrard (@bengerrard) reported

    @EE have no date and very limited phone signal since storm arwen on 27th November... your site says you are aware of the issue and should be resolved within 16hrs... its been saying that for 12 days and there are no updates... I have already messaged you

  • GeorgeAB96 George Arthur Blair (@GeorgeAB96) reported

    @EE hi, when is the live chat support option open today? I've been checking on the app the last few days and it never appears! I need to speak to someone ASAP but can not call as I'm abroad.

  • chriswholt Chris Holt (@chriswholt) reported

    @EE I think Cindy resolved this over chat yesterday. It shouldn't take 3 attempts to cancel an account though.

  • leeheywood29 Lee Heywood (@leeheywood29) reported

    @EE 26 years of loyal service & you treat customers like *hit awful terrible service changing me £844 for an upgrade when the phones free now suspended my account absolutely outrageous & you call yourself the best network biggest load of con artists cheers 🥂 merry Christmas 🎄

  • briskbiscuits Brisk (@briskbiscuits) reported

    @EE Hi could I please get some help I would like to buy the iPhone 12 pro max 128gb Pacific blue, however none of my discount codes are working and they are valid until 2028. I'd like to take advantage of the £64 monthly contact for unlimited data, texts

  • briskbiscuits Brisk (@briskbiscuits) reported

    @EE Hi could I please get some help I would like to buy the iPhone 12 pro max 128gb Pacific blue, however none of my discount codes are working and they are valid until 2028. I'd like to take advantage of the £64 monthly contact for unlimited data, texts

  • chrsphr Chris (Snow Queen Edition) (@chrsphr) reported

    @GilesPalaeoLab @sunildvr @EE It’s bollocks. There’s no transaction that can’t be reserved. I worked for them for a few years so I’ve seen this all before. You need to get on the phone unfortunately rather than using the rubbish twitter support

  • GilesPalaeoLab Sam Giles (@GilesPalaeoLab) reported

    @chrsphr @sunildvr @EE The salesperson said it was a Black Friday deal and that’s why the tablet was free. She was told on Monday that there was no cool down period for the tablet, only the phone. But she can’t return the phone because she has anaphylaxis& needs a way to call an ambulance at any time.

  • EllexMay ʚEllexMayɞ ✧・゚ (@EllexMay) reported

    @EE hello, for over a week now I haven't been receiving text messages from some people and it's starting to get annoying. We've tested it, they receive my texts but I receive nothing back. Is this an on going issue?

  • chrsphr Chris (Snow Queen Edition) (@chrsphr) reported

    @sunildvr @GilesPalaeoLab @EE Oh absolutely, and they basically train & pressure salespeople into doing this crap to hit targets. But if it’s less than 14 days you need to call them, they ought to be able to reverse anything and it’s a LOT easier to do before that deadline than after

  • studonnan Stu (@studonnan) reported

    @EE can I get some help unlocking my EE device? I recently upgraded to 02 so I can’t login to the EE app to gain access to the supposedly instant unlock option? Please can someone contact me as this phone is for my mother

  • chrsphr Chris (Snow Queen Edition) (@chrsphr) reported

    @GilesPalaeoLab @EE Have you been on the phone to attempt to cancel it?

  • Mark29071823 Mark (@Mark29071823) reported

    @EdNurse3 @cjingle1990 @EE I had a bad experience and wouldn't go back to ee but everyone to there own. There staff in the Bilston ranch are terrible so u professional because of then I would never be an ee customer no matter what the deal was on offer

  • iamalsobenlyons Ben Lyons 💙 (@iamalsobenlyons) reported

    @EE is there a broadband outage?

  • mflea890 Matt Smith (@mflea890) reported

    @SkyNews #O2 better a get move on. We still only get 1 bar of 3G in SW20 after months of automated texts saying “Sorry a mast is down in your area ”. No 4G or 5G at all. They haven’t bothered to fix it for months. I switched to @EE and get 5 bars 5G. I regret I didn’t switch earlier.

  • liv_myfanwy89 liv 🌹 (@liv_myfanwy89) reported

    @EE any help with international roaming?

  • WoolstonWilliam WilliamW (@WoolstonWilliam) reported

    @EE please help. I can't top up via my app, website or 150. All say 'there's a problem' or 'not taking top ups at this time' in the case of 150, they direct me to each other but none work! Need credit urgently for hospital contact. Please advise.

  • therealscrata Scrata (@therealscrata) reported

    @AcKeir @EE The worst network in the UK I’m looking to go to a different network

  • therealscrata Scrata (@therealscrata) reported

    Why can I not top up my phone? Your service is ****. I’m switching networks cheap *** pricks @EE

  • M0MJH Mark 'Jimmy' Hickford (@M0MJH) reported

    @2m0sql @EE As far as we can tell from calls we've managed on the hospital phone, he's got signal. Also, if phone can't be reached by network for x amount of time (set by network timers), calls should automatically be forwarded to voicemail.

  • Cskoyles Chris Skoyles (@Cskoyles) reported

    @EE Hi, can somebody help me - trying to upgrade my phone requires a security pin sent to my existing phone but it's broke so I can't do it that way!

  • Donster22 Don (@Donster22) reported

    @EE It can be downloaded directly now from Google and loaded using adb. Fingerprint unlock slightly better but still terrible with a screen protector and very very bad in comparison to other phones. Apart from that. I like it.

  • Donster22 Don (@Donster22) reported

    @vader786 @EE Hi. I have very poor 5G connections in major UK cities and can't shift onto 4G.

  • robmorgs 👏 (@robmorgs) reported

    @ee essentially what I am trying to get to is how I can best watch BT Sport and benefit from being an EE customer? Is loyalty actually valuable anymore? Or do I have to pay the £25 a month like any old random punter?