Is EE having an outage?

@EE hi, I got my Samsung galaxy s8 in December and the charger has never been fast charging since purchase. How can I go about getting another charger sent to me?

@helenrye @Hammerstel87 @EE @DPD_UK Then @EE customer director rings the @DPD_UK director and should get things sorted.

@helenrye @EE Oh dear, @DPD_UK Is it true what poets say? That Helen’s phone Has no ringtone No screen, no keys, no way! They were there when poor @EE Gave the sorry phone to thee But now they’re lost Do you give a toss? It’s down to you, you see.

@mikemcpartlin2 @DrSmartlolly @Payforit_Sucks @toryparty @PSAuthorityUK @EE @Ofcom @CourtneyLyttle I did, but @PSAuthorityUK were no help, other than they ordered @BounceMobi to refund all consumers who complained. This is why I can’t understand why B!Games and NuuYu keep getting away with it

@EE No some daft reason I didn’t have it. Which makes the situation worse , I was looking forward to a new phone but it seems Unless I want to pay out the nose I have to fix and sell my current handset to claw back some funds to pay my contract off so I can start a fresh

@EE Why is your online shop always down?

Hello? @EE my mobile data is not working

@ee my broadband is shocking always loosing connection or super slow.. i have 6 months left in my contract.. but just dont like paying for a service that doesnt work properly

@RupertDastur @GeordieCanary @EE @DPD_UK It might be that a Hobbit Stone is a prohibited item, so we could be touching on the cause of the problem here, I guess, if they sent me one of those. Phone contracts do come with some weird incentives these days, so.

@EE It just seems a fairly flagrant way of getting round EU legislation and gouging customers. Not your fault, but from a customer experience POV it’s really appalling and has completely undermined an otherwise good experience thus far. I’m sure I’m not the only one to complain.

@EE Yes I rang up and they were even more expensive :( I'd prefer to stay with EE but the only prices even similar to signing up as a new customer with EE is switching to another network all together

@EE we have no internet working at home and your support lines are closed? Helpful...

@EE really disappointed in your handling of my complaint after unwittingly being charged more than £300 by Buongiorno/ Bgames for a service I never consented to or used. Your own code of practice says you would help resolve. You’ve told me it isn’t your problem. @Payforit_Sucks

@DrSmartlolly @Payforit_Sucks @tdeacon81 @toryparty @PSAuthorityUK @EE @Ofcom @CourtneyLyttle Did you manage to resolve your complaint?

@EE The world's worst ******* network #ads #theundateables

@EE My phone is not receiving calls? Please can you help ASAP!

@EE That's beside the point. The point is that Chrome is the most used browser, and in a months time the stable version won't permit access to your 3D secure page unless you fix it. Google recommended you fix it over a year ago!

@VodafoneUK Doesn’t make sense...how can Vodafone “support the ability to connect your watch to your iPhone” this is done by Bluetooth!!! Why are you therefore charging £5 month? @EE charge something similar where cellular is available?

Well done @EE, you refuse to deliver an SMS to a landline at 2130hrs on Saturday evening so as ‘not to disturb’ and deliver it at 0645hrs on a Sunday morning instead! Which idiot thought up that strategy?

Uuuuugh, I could call @EE support every day of the week, the Irish accents are the best customer service accents in the world. More companies need to move their call centres to Ireland.

@EE I had to place it online at home on Saturday as I had issues in store with my perk code, went to collect my reserved phone from store but left empty handed

@EE There Is Less Then 3 Hours Till You Sign Off So Is There Any Chance Of Getting A Reply To My Tweet I Sent A Hour Ago To Think It Would Not Take Long To Answer But Guess That How Treat Customers

@EE can i get some extra mobile data for some promo there, helping out all these @TalkTalk people with their internet not working. is right EE

@helenrye @EE This is cautionary tale of delivery company DPD. Who're keeping Helen from the phone she bought from mobile provider EE. She's lost with out it, & DPD are ignoring her plight. It's quite clear that their customer service is a ateaming pile of not-right. @DPD_UK @EE @helenrye

@EE hi, the Digital Crown on my Apple Watch keeps sticking, any help?

Upgrading my phone and there is genuinely no such thing as a good deal on a phone anymore. “iPhone X haven’t gone down in price since they came out yet Mr Ward”... yeah right @CPWTweets @EE

@EE @sophieloupegg I’m having the same problem

@EE You have my details. What’s new apart from another day without my part refund. The refund I had to deal for as EE don’t want to pay me all of it back!!! EE are not to be trusted, disgusting how you treat your customers. WHERES MY MONEY !!!!

@EE help my parcel is stuck with @DPD_UK and they not helpful and the blaming you for using them

Right!, @EE if I can get the right deal I’m bringing myself and family over from o2 in the next few weeks. Looking for main deal for me on #iphoneXsMax or #iphoneXr and then 4 numbers coming for sim only (to start with) can you help me out?

@CPWTweets can you help a brother out. iPhone XR in yellow with 256GB may all be gone by next August when I upgrade. I'm on @O2 off that helps but willing to go to @EE help a brother out.

@LDNairamb @EE Hello again @LDNairamb I had to cancel the direct debit towards your charity. Please confirm your number to inform you by phone. Kindest Linette

@LDNairamb @EE Hello again @LDNairamb I had to cancel the direct debit towards your charity. Please confirm your number to inform you by phone. Kindest Linette

@LDNairamb @EE Hello again @LDNairamb I had to cancel the direct debit towards your charity. Please confirm your number to inform you by phone. Kindest Linette

@EE Why is it SO much cheaper & with better deals to take out a new contract with you than it is to upgrade? It's £100 cheaper with double the data as a new customer...

@EE The service is slow at the moment but I’ll update you

@EE Ok thank you. Just read that any iPhone sold after 2015 with EE should automatically unlock its self after 18 months, does this not apply to mine as it was with EE through Carphone Warehouse? Thanks for your help

@Ratleyland @EE answer this question so they looked me out of my account n would answer nothing!! Just going to cancel it all now but I can't even do that!

@EE I have Jo, their customer service is hands down the worst I've ever come across. I now have to take an extra day off work as they didn't text me to say it was arriving.

@Payforit_Sucks @DrSmartlolly @tdeacon81 @toryparty @PSAuthorityUK @EE @Ofcom I find myself in a similar situation with over £300 taken from me since 2016 by Bgames/Buongiorno and I am an EE customer. Have reached deadlock, would welcome any advice on next steps.

My 4g has been shit all day. @EE said they have the fastest internet in the UK!

@EE I had a new contract they had been some price issue, within minutes it was resolved thanks great service

@EE It's too long to fit into 280 characters. Your customer service representatives have managed to **** up my phone order 5 times in the last week. I still don't have my order. The representative I spoke to on live chat lied to me. The ones on the phone processed it incorrectly.

Hey @EE I’ve been trying to call customer care about my bill and I can’t make phone calls or make and text messages!! #iphonedown #sos

@EE appalling customer service, rang about upgrade your data is incorrect, after 2 questions you refuse to talk further saying I need to go to a store with ID as your data incorrect. manager at call center came across to me as very condescending 1/2

@EE no interest in sorting out, sure it would be different if I was buying!! Will never use EE again and recommend no one else does too, deals not even any good! 2/2

@EE appalling customer service, rang about upgrade your data is incorrect, after 2 questions you refuse to talk further saying I need to go to a store with ID as your data incorrect. Peter Snowden manager at call center came across to me as very condescending 1/2

@EE is there an issue with 4g speed in the Swansea/Neath area? Not been able to use service at all today.

@RobWark I've literally just said the same thing about my @EE Broadband account. Router doesn't seem to give me a good enough wifi signal even though it's just in next room!

@EE hello, can I get some help today please?

@EE Read it, sound still am issue

@EE no signal or connection in the PE22 area . Any reason ? Please advise .

14yrs loyalty to @VodafoneUK doesn’t count for much when it comes to the new iPhone Xs apparently. Best offer so far with @SkyUK (15yrs+ customer): 256GB iPhone Xs, 8GB data (+20GB bonus), unltd texts & calls, £57 a month on a 24 month deal. Over to you... @O2 @EE @ThreeUK

Such unbelievably bad customer service from @EE today and I've been with them 17 years.

@EE are officially the worst company I have ever had the misfortune of dealing with.

@EE no signal at all in my halls so am unable to reach anyone without the (fickle) wifi ???????

@EE 4g going extremely slow recently

@EE If you have any resolution to this Sam I would be grateful @EE

@EE every time I try and do an upgrade on website and app it get told you can not validate my information? Help!!

@EE I’m leaving EE after almost ten years (and nearly twenty in total with Orange/EE). Sad but customer service this last year has been a real let down.