EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (42%)
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Phone (31%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (3%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Glasgow, Wolverhampton, Maidstone, Bedford, Chard, Birmingham, Rhyl, Hackney, Oldbury, Northampton, Harringay, Manchester, Chichester, Preston and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Wolverhampton |
Internet | |
| Maidstone |
Phone | |
| Bedford |
Internet | |
| Chard |
Phone | |
| Birmingham |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Mark L Stojsavljevic
(@ProgStoy) reported
@EE Customer service phone number is not connecting. Any of them.
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Martin Learmonth
(@Martin_L_1874) reported
@EE what is happening with my EE service in Haddington Eh41, I was told it would be down on the 24th it's now the 25th
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kyrstie Hannah
(@kyrstieh17) reported
@EE we have no broadband since Monday evening, I was told that the service would be up and running again by 5pm today and we still don't have a connection. I've no communication whatsoever and it's now beyond a joke
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Lucy Parry
(@LucyAnnParry) reported
@EE WHAT IS GOING ON? We have no signal, terrible service from your open reach team they never showed up! Literally nothing completely off the grid what are we paying for?
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Dale
(@jetset82) reported
@EE Less than a week is ridiculous. Which number do I call to cancel?
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Sabina Ahmed
(@sabaone) reported
@RoshniManglore @EE @SkyUK I didn't either though have had Sky tv and broadband since 2015, have had no problems. They have a little spot in the shopping centre where you can go and actually talk to human being which I did today. A rare thing these days otherwise you press buttons and speak to robots!
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Pras Patel
(@pras_patel) reported
@EE You take orders for delivery on the release date but you don't fulfil them and worse still, you don't advise the customer of a delay. Hardly good customer services?!
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Pras Patel
(@pras_patel) reported
@EE You take orders for delivery on the release date but you don't fulfil them and worse still, you don't advise the customer of a delay. Hardly good customer services?!
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StrandedDroid
(@DroidStranded) reported
@EE I'm tired of you claiming **** that doesn't align with reality. Very disappointed and will be moving to anotger provider as soon as I can escape.
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Kieran Murphy
(@king_kieran) reported
Hi @EE any idea when you’re going to fix your #ios app? Mine is fully updated but just gets stuck on the start screen.
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chausie.
(@chauuusie) reported
@EE I wish this company would work on its customer service before working on yet more deals. Taking a contract with EE was a massive mistake.
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Suffolk ‘n’ good 💙
(@SuffolkGood) reported
@EE Good thing this wasn’t happening here on Friday and Saturday. No power and no mobile signal. Happens every time. So much for resilience…
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Niall Finn
(@Irenicon_nf) reported
@EE And yet every other week I get a text from EE - there's a problem near Home. It's taking longer than planned to fix it..
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Dan Woodcock
(@w800dy) reported
from
Hamstreet, England
@EE I had no signal in the TN262LB area (home) for the last 6 days . Do I need to cancel my contract or something?
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Amanda
(@Amanda234712) reported
Been told my signal won’t be fully restored until 72 hours @EE , I love interacting with Willesden SDA church sabbath lesson and sermon 😞 on YouTube . Plus on zoom I have stuff going on. Currently using one of my support networks hotspot til tomorrow morning
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From Hastings & Saint-Nazaire
(@from_hastings) reported
So @EE we haven’t had proper signal in Bexhill since the 19th and now I am being told that it won’t be fixed until the after the 4th of March. Why am I paying for no acceptable service? 3 mobile phones and an iPad with rubbish signal, £65 per month for nothing! @Ofcom
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emz
(@emmmmadow) reported
@EE I have signal in and around the area but it keeps dropping and everything is lagging and taking 10x longer to load than usual??
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Michelle Goddard
(@hornstar65) reported
@EE Can you tell me why ee mobile phone network keeps going down in Grimsby? Today and Tuesday, DN33 2BA. I have elderly parents and I need them to be able to contact me 24/7.
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Jessica
(@jesssicadele) reported
You lot are absolutely wotless. Sort your customer service team out. @EE
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Jessica
(@jesssicadele) reported
IVE COME BACK ON TWITTER TO SAY THE WORST CUSTOMER SERVICE EVER! NOBODY EVER SIGN WITH THEM, FRAUDS AND SCAMMERS. Don’t get anything done. @EE
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Classic Rex 🦖🌈
(@ClassicHomoRex) reported
from
Cardington, England
@EE @MarcAllera I’ve been in touch about my attempt to upgrade. I’ve only been a customer for about 10 years but whilst your team try to be helpful sadly I couldn’t feel less valued. Guess it’s time to move. I’ll cancel my upgrade, get my money back and give another network a try
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Newland Farm
(@newlandfarm) reported
@AndrewH63966194 @EE Told me the same! Bloody Farmers! Did get a refund though, lost some slates and a tree or two but on the whole think we escaped the worst
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Andrew Hawkins
(@AndrewH63966194) reported
@newlandfarm @EE Have chased them again today, they have been advising people that there is an issue with the access to be resolved, not true!!. Hope all well and not to much damage last weekend 👍🏻
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Lucy Doyle
(@lucycdoyle) reported
@EE I’ve spoken to someone on the phone and we now have an en engineer coming out. This has been an issue for a while 😖
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T.S. Ó Ceallaigh
(@tsoceallaigh) reported
@EE @k_m_thompson The email they sent to customers I feel quite sloppily failed to mention clearly the total rate of CPI + 3.9%. Very poor quality communication.
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tony
(@fibrotony) reported
@EE trying to activate Xbox game pass and keeps saying technical problems. What’s going on?
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Karen Forster
(@kf0311) reported
@EE Hi. I can’t seem to get through. I need to get an old EE account deleted as I’ve moved back to EE and I cannot get set up online as the email address is the same as the old account. Can anyone help ?
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J₳₭Ɇ
(@jakeclarke1306) reported
@EE Not to sound rude, but that comes off as awfully patronising.
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Caroline Jarrett
(@cjforms) reported
In today's episode of "Fix the forms, one at a time", I went to get my @ee phone bill for the first time. Discovered that it's a new "simpler" bill ... entirely in illegibly small grey text. Simpler as in useless. Sigh.
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Tubz Games
(@llllTUBZllll) reported
@EE why I'd my signal dropping like every 10 seconds? #ee