EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (39%)
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Internet (36%)
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Total Blackout (11%)
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Wi-fi (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Wembley, Milton Keynes, Birmingham, Hackney, Doncaster, London, Welwyn Garden City, Newport, Edinburgh, Belfast, Norwich, Sandy, Galston, Greenford and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Internet | |
| Milton Keynes |
Internet | |
| Birmingham |
Total Blackout | |
| Hackney |
Internet | |
| Doncaster |
Phone | |
| London |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Hughes
(@Paulmh5) reported
@EE I've just had an email saying my 3G signal box is being turned off in June but doesn't say how to get a replacement. We have no signal in the house so need this service.
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Lou
(@Lou06405925) reported
@EE can you help. My monthly phone bill is meant to be £55 but nearly always is higher and my bills don’t really detail why. My last one was £63.03, (&2.92 was picture messaging) but where did £60.11 for the actual phone bill come from, month before was £62.97, can you help why?
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Potangelo
(@potangelo) reported
@EE I’m on the strongest network already, but I just don’t have reliable data. Nowhere near 4G speed
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Emma Johnson
(@emmajjohnson75) reported
@EE shocking that my father in law who is in his 70’s has been missold a broadband service that is reaching only 4Mb download speed. They say as this is reaching minimum acceptable speed of 2mb nothing they can do!! £20 a month and can’t even use his smart TV. Disgusting.
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Daler Singh
(@fingers_pies_in) reported
@RichardKeep3 @EE @SkyUK I wouldn't bother....sky mobile gives it large about 5G but it is so laggy and slow. 4G is faster....what a waste
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Supreezy
(@thesupreezyyyy) reported
@EE hi can't seem to access the internet anymore is ee down ?
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Gary Nuttall
(@gpn01) reported
@nigelwalsh @EE "We value ypu as a customer" = We have calculated how much you are worth to us. And it's not enough for us to invest in providing you with a better service. Please hold. Because our time is worth more than yours.
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Signius
(@SigniusNetworks) reported
@PaulbernalUK @EE It used to be the same with O2 (not sure if it still is) when you went into the shop with an issue, is all they could do was call the very same Customer Service number as Joe Bloggs.
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Max 🇪🇺🏳️🌈⚒️🌻
(@holbeckmax) reported
@EE @Plusnet when can we expect a full service to the be resumed for LS27 0TS as I need it to clock on and out at work? Been non existant or intermittent since May 17th
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Lauren 💫
(@LozzaPen) reported
@EE Hi, the last couple of days the signal hasn’t been been great in EX11 1LZ and your status page has been saying there is an issue that will take around 16 hours to be fixed. We’re at least 48 hour in now and I wondered if you guys knew what the issue was?
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Henry Gaervell
(@gaervell) reported
@EE Had a very bad experience with your customer service today and appears I may have to wait up to 10 days to resolve an important issue. Not the service I once enjoyed when I first became a customer in the 2000s
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Imagine the furore 🇺🇦
(@akohli) reported
@nigelwalsh @pdeepa @EE But at least they value you as a customer.
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makaveli.7aa
(@Bambroo) reported
@EE I've been having a issue since last night. Can make and receive calls. But my data does not work. Fix the issue!
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Andy Dudley
(@AndyDudley12) reported
@EE no service in Ringwood all morning
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C L Λ S H
(@rupertclash) reported
@whydidfIy @EE Until a month ago EE was by far the best down here. Not sure what’s happened to cause it to be so awful. Have been with them (Orange previously) since 2003 without a problem but if this continues much longer, I’m out of contract and sorely tempted.
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C L Λ S H
(@rupertclash) reported
Conversation change: have lived in my house for 5 years with no issue but the last month have had zero @EE signal anywhere in it. Website says there’s planned work nearby but doesn’t say why/when/etc and holy Christ it’s infuriating. Utter horseshit.
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Supreezy
(@thesupreezyyyy) reported
@EE Hi. Have no signal on my EE router and light is red. Can you help please?
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Jack
(@valjean24601) reported
@EE Yup. My phone was iffy from the start, and despite contacting @EE straight away I got nowhere with customer service. Been with @EE for years and never had any problem. My new provider is half the price with a phone that works. More data and same calls and texts. No choice.
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Henry Gaervell
(@gaervell) reported
@EE @EnglandFootball Would be nice to get some good customer service. Had a poor experience with your call centre tonight, with it topped off by getting answer that my query could not get resolved for 10 working days. Very frustrating
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Noel Walch
(@noel_walch) reported
@EE Still the same issue. Everytime I go to the EE store, online, I try look at any tablet and it directs me to a login screen. If I do login(my only option) , I'm stuck at the add your device screen.
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Aser R. Blanco
(@aserrodriguez) reported
@nigelwalsh @EE Move to Google Fi! You won't have to deal with customer service ever again. Everything works online. And my phone now has voice and data in 140+ countries. We moved the whole family 2 years ago.
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Paul Anderson
(@Paul_GreyKnight) reported
@nigelwalsh @EE I’ve found Tesco mobile decent - all the power of the O2 network but a smaller company (with easier service trappings) set up and generally easy speak to someone.
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Brett G
(@BrettG1208) reported
@EE Ordered an Xbox series S last night about 6pm and have received the first email with a tracking number but it doesn't work. Will I receive it today along with another email keeping me updated?
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Scope Davies 🇺🇦
(@deadlyvices) reported
@PaulbernalUK @EE Since I have been with Zen I have never had that experience. They're upgrading my network to 900Mbps in a week and giving me practically free landline services, all for £62/month. Overkill maybe for your relative but they have much cheaper packages.
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🤍
(@therealfxds) reported
@EE I need help! Have you guys got live chat or anywhere we can communicate? I’m abroad and my roaming isn’t working?
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Patrick Morrison
(@Paddymagic96) reported
@execution84 @EE I bet it is god how terrible
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Steve
(@whydidfIy) reported
@rupertclash @EE Maybe time to change networks? I was in a similar position and switched to Lebara (who piggyback on the Vodafone network) and can’t fault them. Dirt cheap and great coverage.
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claire77
(@Clairealabdalla) reported
@EE I can't top up my account online. I'm putting in the right CVC number but your system keeps saying it's not valid. Is your online top up down at the moment?
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James Wordsworth
(@jamesdw25) reported
Trying to buy at PS5 Through @EE is a laughing stock, says £10 upfront cost but then get to checkout and they want £210 upfront they when you fill in all your Info it crashes and does nothing. Great way to treat long standing customers
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Ann-Marie Park
(@phdannmarie) reported
@EE there is no data signal in aberdeen all day this is driving me mad