EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (36%)
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Internet (34%)
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Total Blackout (16%)
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Wi-fi (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Newport, Dunstable, Banchory, London, Glasgow, Coatbridge, Liverpool, Leven, Edinburgh, Poplar, Lewisham, Streatham, Beccles, Cardiff and Castle Douglas.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Newport |
Internet | |
| Dunstable |
Internet | |
| Banchory |
Phone | |
| London |
Internet | |
| Glasgow |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie Allen
(@njallen82) reported
@EE I asked and the advisor said there was nothing she could do apart from cancel the contact
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Ben Shaw
(@BenDevvo) reported
@EE is the website down im trying to pay my phone bill but the website wont work
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Harriet Mills
(@Harybo007) reported
@EE hey! Is the internet down across the UK? I’ve been trying to connect for awhile now but nothings happening!
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Hardeep Singh
(@Hardeep_5ingh) reported
@EE ever since I've upgraded my phone to the Samsung S21 Ultra, my reception has been awful!! 1, 2 bars max most of the time, constant buffering on an unlimited smart plan? How?
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Amel
(@AmelSeddaoui) reported
@EE To then also have customer service close at 1pm on a Saturday. Pretty appalling service considering you are taking our money.
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Amel
(@AmelSeddaoui) reported
@EE explain to me how you’ve managed to cancel our broadband without any contact from us, tell us it will be 2 weeks before you can fix the wifi, charge us for the month and then try to make us pay £127 to leave when it is you that have made the mistake somewhere down the line.
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Liv
(@LivWojniak) reported
@EE I’m having this issue again - can you help me please
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gooner
(@gooner_1688) reported
@OnePlus_IN Will this be released for multiple networks in the UK. Have a 7 on @EE however 8 never became available
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Andy Mac
(@Adimac74) reported
@EE I had a very unpleasant phone call with one of the Exec team this morning, is there someone else who might like to help me out?
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Debs Watts
(@DebsWatts) reported
@EE Hi. Hopefully you can help. I’ve had a few letters in the last week are so for someone who doesn’t live at our address. One of those letters is from EE, which looks like a Bill. Please help
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Ryan 🐝 #StaySafe
(@ASmurfyDreamer) reported
I’d like to add a laptop to my @EE account but every time I try, I’m redirected to the upgrades page. Can anyone help?
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Brendan
(@BrendanM1983) reported
@VodafoneUK terrible service re. replacement phone. Insurance t+c claims a next day replacement! Day 5 and still no phone. Fobbed off with “a system error” and no offer of compensation or expedited delivery! Will be switching to @EE when contract ends
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Natalie Allen
(@njallen82) reported
@EE I’ve had previous missed bills - currently £0 balance, I accept this (even though I always pay and have been a customer for about 10 years) but don’t see why I can’t lower my bills to a sim only if I’m not allowed a new phone? £58 a month is high even with a new phone!!
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Steph petch
(@steph_petch) reported
@EE why is stuff like only fans not working on data
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Alan
(@urecam) reported
@EE Been using EE for years. Bill went up year ago for faster broadband. BUT im not happy about my fibre broadband bill cost me £41 a month just for Broadband. Heard other using to watch TV cable with broadband like Virgin etc for under £40 a month.Will decided to cancel it soon
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Natalie Allen
(@njallen82) reported
@EE been a customer for years and they won’t let me lower my bills even though I’m out of contact!! Want me to keep paying £58 a month for a 2 year old phone. Giving me no choice but to cancel
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GDH
(@GDH38742095) reported
@EE No, I did an upgrade the other day via EE and also added and extra line on my account. I’ve checked my account and both numbers do have access to the LU WiFi service. Any ideas?
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Rob
(@TheGodThunder) reported
Was going to take on a new contract with @EE today. But the phone I was going to get isn't available to me as an existing customer. Great news, looks like I might be buying it elsewhere
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𝓞𝓜𝓖 𝓘𝓽'𝓼 𝓟𝓲𝓮𝓻𝓻𝓮
(@m0destly) reported
Imagine seeing all these new phones release, you excitedly head over to the @EE website but you just see the same old Samsung and Apple ****.
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Jessica
(@jessica_sg11) reported
@EE hi, Are there any problems with the internet atm? Keeps going off so can’t stay connected, thanks
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Natalie Allen
(@njallen82) reported
@EE So because I have a low credit rating I need to pay EE more money? Like I said £60 a month is a lot of money for nothing, surely EE have a duty of care to help make bills more manageable?
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Naomi Hunter
(@NaomiHu14672108) reported
@EE how is it I pay you nearly £100 but you still think it’s acceptable to charge me £120 to fix the screen? Yet I pay over £10 a month for the contract which is due to end in 6 months... no one via the phone can explain quite a few contact breaches we’ve discussed
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Paul
(@paulfla) reported
@EE 4g .. I have just reported a problem on the ee website lets see what reason they come back with...
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Barnaby & Chris
(@AmbroseBarnaby) reported
Hi @EE There has been minimal data service in the centre of Twickenham for the last few days. Having checked the network status on your website, it says known issues. Please may you confirm a timescale as to when this issue could be rectified with thanks Barnaby.
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Derek Carter
(@DMGcarter) reported
from
Portadown, Northern Ireland
@EE hi, EE customer here. I've stopped receiving texts from family in USA, and they aren't getting my texts from UK. Is there any possible reason why this would be the case?
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⸉ᴷỾⱽª ⸉ᴷỾ ꪜ
(@SkyvaSky) reported
@EE My network is down. It says ‘No SIM’ when sim is inside.
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Stuart Pearce
(@stuart_pearce) reported
@Vinch12345 @EE Never go direct to the network it's a rip off.
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Riley
(@RileyAdamson_) reported
@O2 why after I’ve paid for ultimate data has it gone ****? I’m off to @EE they’re miles better
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DΞCLΛN 🌐
(@Declan_F1) reported
@EE Can you pls give me a Customer Service # for outside the U.K.? Not a 0800 # but a +44 number; plus the days/hours I can phone for help? Stuck abroad & no matter how often I top-up your system hits me daily w/a unknown £5.99 fee for no reason!? Now I can’t login to myEE? (1/2)
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Gareth F
(@EliteGarethF) reported
Absolutely disgusted with @EE upgrades/customer service! If all advisors are like that wouldn’t be shocked if people leave in droves!!