EE Outage

@EE where’s your damn live chat?

@EE what is wrong with your service? You're the slowest network for coming back to your customers when there's a problem.

@EE is network down in NP25 area? Lost internet.

@EE have a problem and need help!

@itvMLshow #martinlewis Hi, can you help please?? My mom has a brordband contract with @EE ( we switched in july as the were cheper that BT our old provider and it was still the same wifi) it worked fine for a month until they changed the plan after telling us it would be a

@EE is the WiFi service down in High Wycombe

@EE Hi, I spoke to somebody over the phone yesterday about a billing issue on your side and they told me £50 would be taken off my bill but this isn't showing in my app. Please can you check that this has been removed from upcoming direct debit as I shouldn't be paying this

@EE GO AWAY 5G crap!!

@EE Hi been a customer of yours for over ×3 decades! First Tmobile. What's going in with the best service provider! Called x4 today for an upgrade! no one answering phones anymore!your getting similar to the rest, your not cheap but service *used to be excellent! Time to leave!

@EE Hi, I'm a new PAYG customer that would like to unlock my device that was bought directly from you. Using 'MY EE' doesn't seem to help. Calling you on 150 costs 25p per minute to speak to someone, which I'm not happy paying. What are my other options?

@EE hi, I want to cancel one of the numbers on my account it’s a sim only deal, how do I do this? Thanks

@EE I remember when mobile phone providers used to give you a deal to keep your business with them, shame its not that way anymore just price increases and rude to you for asking! #Cya #EE #ripoff

@EE Network update: Our engineers have found a problem in EX7 9AE and are fixing it, your service should be back to normal within 3 hours... i have had this info already

@EE Very odd, I have signal, but the data symbol is an X and nothing loads. Can you help please? Cheers.

@EE hi I am trying to cancel an add on but it’s not letting me on the app on advice ?

After spending an age on a call with @EE a week ago, my call quality is still awful - dalek voice, disconnections. I have to conclude that this is beyond @ee's technical ability and will look to change network.

@EE No I don’t. But then I’ve never used anywhere near 20GB in a month either. All this data seemed to disappear when I wasn’t using my phone at all. I always force close my apps too so there shouldn’t have been anything downloading in the back ground

@EE no network at all here! It has been down for hours! Please help 😣

@EE it’s like 4 time i’ve phoned & someone has “fixed” it & nothing has changed only gotten worst🙃 my phone contract isn’t worth the money either considering going else where😕

@EE 20 PLUS YEARS and I’ve never been treated so badly!!!!!

@Tich_TinyT @EE Sounds unfortunate. I've been with EE since the merge with T-Mobile and not had any problems to be fair. I have learnt though to continue to deal directly with the fantastic staff in my local EE shop, like I have done for the last decade, instead of online.

@EE Hello and good afternoon @EE people. OK, my broadband keeps going off, it was down for 2 hours earlier. I keep restarting the router and have reset it a few times. When I lift the landline phone and put it up to my lug hole there's a crackling noise. 😕

Hi @EE I got sent an eSIM to switch to you, but my phone (S10e) doesn't support eSIM. My existing carrier has disabled my current SIM so I can't call you. How can I get help?

@EE @NickyWinkworth Watch out - lots of network & connection issues. Which they refuse to fix. Even breaking a repair device, then refusing to fix it. #Hacks... Not their problem. Avoid like the plague.

@EE Been told today my contract ends on the 16th October and although @Ee know my handset should come off they’ve only taken the bill down to £71 per month The best thing people can do is call 150 got to option 1-4-4 and leave so much better companies out there

@EE Thank you Helen. Unfortunately if that info was true my Huawei Mate20Pro would connect via the eSim in my galaxy watch 42mm, but it doesn't. Everythibg else works other than the network!

@EE the internet has been down for everyone for nearly 4 hours now not just for the people complaing on Twitter. It’s only just started working. 4 hourssssss

@holiness2 @EE Setting up was easy initially, the phone does it for you practically. And EE are v good with customer service.

@holiness2 @EE I think it's an issue with the phone model. Same thing on two separate phones and the tech dudes don't know why either. We shall see.

@holiness2 @EE Same issue on both phones so we'll see. I want to die.