Is EE having an outage?

@EE I’ve been a customer for many years but thought I would try out a portable WiFi device with vodaphone... what a stupid mistake that was!

@ee why is your Wi-Fi service not working atm

Hi @EE , can you tell me if there's an add-on available to allow me to make calls from Morocco. Site says there is but when I tried to add it I just got an error message saying it hadn't worked. Abroad now so calling Customer Svces not really an option.

@EE Done it all before. You never fix anything. Just bill me. Shame on EE. I want out of my contract

@EE Still doesn’t work! I can’t donate using your service

@EE really bad service received in your Newcastle store today. Second time this has happened. Won’t be a returning customer. Would like someone to get in touch as was told I’d receive a receipt via email within 10 mins of leaving - this still hasn’t happened 4 hours later...

@EE Hi, I called yesterday regarding wifi on the ldn underground not working and the rep reset my service and asked my to turn the phone off n on again and try in 24h. Got New password but still tells me to call customer service.

@EE's fibre is a joke. Paying for 72Mb, getting between 5 to 10Mb. btw they use @bt_uk network (as they are the same company now) #internetfail

Sorry to complain but I’m fed up with @AppleSupport and @EE. After advice and advice my phone still have no service.

@EE having broadband issues for the past week, repeatedly reset router but it comes back again. Download speed of 0.4mb and upload is 0mb

@VodafoneUK wow @VodafoneUK such poor customer service for a long term customer. Called to upgrade and genuinely shocked at the poor service. How can @EE offer a better deal than @VodafoneUK who are my long term provider for many years. #MobilePhones #CustomerExperience

@EE Your customer service is clapped. Been trying to get through to someone on the phone all day but it won’t connect me. Then I try to use the online live chat and it says no one is is available to talk to me.

@_AshleyWills @EE Well I’ve had internet problems for 2 years #TampingFumingRaging 🤬 new contract next month 😬

@paulsmith_uw @EE The early termination fee is in the contract that every customer signs. That has nothing to do with the ofcom report. no refund.

@EE Yes, I spoke to tech support earlier. They were very nice, but unfortunately weren't able to fix the issue, as it was the device and not the sim that was the issue, so I had to factory reset my phone.

Hi @EE, I'm trying to add data onto my monthly plan but can't seem to do it. I also can't connect to live chat on MyEE on your website. Please help.

@EE what has my post code got to do with it - I have work colleagues who live on the other side of town and have the same problem with you guys

@EE You offer only £15.00 for bad service and then fail to add it to my account.

Also @EE since you haven’t replied... all credit to dan in your Trowbridge store for us not walking out sooner. I gathered he was new, very professional but repeatedly asked for help from store manager and other store members with limited response.

@EE Terrible reception in Holywood Co. Down. I can't wait to chat provider

@EE Yes, still a problem on both mine and my wife’s phone. Great WiFi signal but no WiFi calling.

@EE Hi it's an issue with the Broadband Basically we were on BT, and my dad decided to switch since it was a cheaper deal and we got more out of it. Ever since then it's just been delays on delays on delays man

@Sam_The_Obscure @EE @O2 I moved over to O2 after shocking service from EE. You had a lucky escape, Sam!

@EE How comes you are doing this when its very bad for peoples health

@DPD_UK your customer service promised both your complaints team and the snetterton hub would both call me immediately. Neither have called. @EE this is unacceptable. Appalled.

@EE False promises right from the start. I went to the store many times. There should be enough notes in your system as well which I made sure was added on. Im sorry but I’m extremely disappointed with EE and this is not the way a customer is treated.

@EE please explain these prices for a iPhone 7 Plus: Existing customer - £48 p/month. New customer - £33 p/month. #ee #iphone

@EE Upon sale they promised to get insurance added on. Mentioned I had enough credit score for 2 lines, failed to add insurance on. They falsely emailed sayng they added nd never did. Promised to reduce tariff to add it,didn’t happen so far.i hav email thread with history I can share

@EE Please can someone from customer services call me ASAP. I keep getting messages about credit limits so can’t make calls or send texts, even though both are unlimited on my plan! I’ve had nothing but problems since joining you. This is a joke. I’m on a contract!

@EE It was WiFi last night as I had no signal

Absolutely ludicrous customer service from @EE, no wonder they’ve just had a whopping fine from OfCom

For real I'm cancelling my @EE broadband with its weak signal, spend more time on 4g

@EE Yep, everything works in 4G. Although I’m not sure if web browsing works in 3G - I’ve never tried.

@EE I called 150 and spoke to CS who told me a physical SIM was required for this. I pointed out that other customers had had this issue resolved for them by L2 tech. He offered me a call back on Wednesday (!). Not impressed.

@EE Having a problem recently. My 4G isn’t working or going really slow and a rubbish connection. I mean paying £92 quid a month you’d bloody well hope it’d work.

@EE It's Dawn's number as related to the complaint linked to above in this thread. Her complaint has been dragging on for months and should never have got to this point. It's an appalling example of #CustomerService. I'd lose clients if I treated them like this. #smh

@EE Contract issue .. wrong line upgraded still waiting for it to be sorted 😡

@dgFirestarter @ChigzTechReview @HuaweiMobileUK @HuaweiMobile @TradeStandards @AmazonUK @CPWTweets @O2 @ThreeUK @VodafoneUK @EE @bt_uk Just got the p20 Pro. All seems OK with my 10 minutes of use. Good luck getting issues sorted

@ThreeUK are an absolute joke. My dad rang the other day to cancel his contract as I’d got him set up with @EE and they failed to cancel, as they are far too interested in trying to sell him another 3 contract.

@EE @nikitasmartin That’s not true. I was lied to in store by the employees to get a contract and when I found out I wanted to cancel but the employees and customer service flat out refused and sent me back and fourth. I had to pay it off and I didn’t even use the number at ALL. Was overcharged.

@EE please help !!!

I couldn't advise people anymore to stay well clear of @EE absolutely disgusting customer service. Horrible company.

@EE terrible service re new @Apple XS Max. They use @DPD_UK took 1 hour to answer the phone to tell me they can’t deliver as promised today as despite 27 hours notice, couldn’t do their job properly. Couldn’t get on van ! Inept. No phone til Monday if lucky. Careful re EE / DPD

@O2 Your 4G service is so poor! I have friends on @VodafoneUK and @EE who have no problems at all... So frustrating! 😡👎

@VodafoneUK have to be the worst network for reliability! After being misadvised on my contract they still charge me £150 charges. Thanks to @EE and Leigh at @intuDerby for giving me a contract that’s honest and reliable! Vodaphone even noted my account as being misadvised!

@EE But a big company like EE who run a Customer Services Department, That only allows its customers to ring up Once every 3 Months or Never, if you do, then they ring you up to complain, then they will block you if you still ring up, is ridiculous 😂😂😂😂😂😂🤣🤣🤣🤣🤣🤣🤣

@EE Your Broadband doesn’t deliver what you promised, never has done and never will, I pay for 40GB and I get 16GBm and it can go off at anytime, it has done in the last month. It’s wrecked Two of my laptops recently worth over a £1000, but it costs to much to take you to court.

@kingotote @virginmedia @EE Nah F that chattin shit like i @ them in the first place. Just lettin them know i throw these hands

I'm so sad its been a month since I last played any online game or streamed @EE PLEASE FIX MY INTERNET MAN

@EE since IOS 12 update I have No service. I can’t ring or text anyone.

@EE varoius attempts at logging in to app this morning reset password link not working email address all correct and your frustrating robot links duly fathomed. #whatstheproblem

@EE My text and calls don't work at all, really strange. It's just not working at all.

@DawnToddBod @Payforit_Sucks @Euan_Richardson @EE @ThreeUKSupport @financialombuds @Ofcom @GooglePlay @PSAuthorityUK @BokuPayByMobile @PSAuthorityUK is aware on another network, @GooglePlay recently agreed to refund “unauthorised charges” placed against a Google a/c not linked to phone bill payer. Bill payer had to hassle Google to be put through to specialist dept who did a reverse search (time of charges etc)

@EE I can deal with waiting, what I can't deal with it all of the other stuff. I've tracked the order, it says it'll be 10+ days even though the store now has them in stock. You also ignored all of the other issues, this isn't just disappointment from delay.

Hi @EE, I had an unsolicited call from @ATSmobiles yesterday. I assume they got my data from you, as I used to be a customer. I have however never agreed for my data to be used in this way. #GDPRCompliance

@EE trying to ring your darlington store and it keeps going to answer phone, that would be ok if they returned calls however as they don't seem to my bill keeps going up as it's a premium number. Not a way to in still customer confidence.

@EE hi I don’t have any service:/// why is this ://// I am in my bed :/// I should have service

@ee hi I have not been able to log into my account for 4 days on either the app or on a computer have tried uninstalling the app clearing cookies I need to share data into the kids phones. the computer will show me as logged in but as soon as I go to my account it errors

@EE @sampoulton87 I’m due to upgrade soon been with them for over 10 years but am probably going to change networks because I don’t think the customer service is there. Don’t forget to look at other networks *** xx

@EE Chris from Newcastle win the upgrades team was very helpful, however your company is ******* shit and come May you can stick the contracts up your arse, you useless tosspots.