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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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EE problems in the last 24 hours

EE Outage Chart

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Most Reported Problems:

  • Phone (40.91%)
  • Internet (38.84%)
  • Total Blackout (7.44%)
  • Wi-fi (6.20%)
  • E-mail (4.13%)
  • TV (2.48%)

EE Comments

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EE Issues Reports

Latest outage, problems and issue reports in social media:
  • locke101 steven locke (@locke101) reported

    @EE Sorry but the i always prefer to do this online rather than over the phone and have been trying for the last 4-5 weeks with the same issue. It’s all well and good saying call them but the online system need to be sorted out. Poor service I’m afraid

  • CalWhitehall Cal Whitehall (@CalWhitehall) reported

    @EE I keep trying to update my address on the website but it never allows me to log in, always tells me somethings wrong. My details all work on the app but i can't do my address on there.

  • daryn1993 Darren (@daryn1993) reported

    @EE Been going on for a few months n iphone8 its so bad its unreal

  • martindavies87 Martin Davies (@martindavies87) reported

    @p9wev @AnthMackin @EE They probably haven’t got any signal to get your Tweet, never mind reply! ... they should start using @VodafoneUK

  • MaviYldrmDude Mavi Yıldırım (@MaviYldrmDude) reported

    @EE Was trying to send data, had to call customer service in the end, myaccount just loads white page. Try logging in yourself and see how long it takes

  • KristineKilty KRISTINE KILTY (@KristineKilty) reported

    joined @ee about 6 hours ago, only to arrive in Paris from London to find my phone doesn't work. Apparently my roaming is blocked by the fraud team for TWO MONTHS. no explanation!! Given I moved to EE for the free roaming & I work internationally EVERY week this is unacceptable.

  • Al7869 Al (@Al7869) reported

    @EE I have an issue with EE billing used for free audio conference app

  • Pobster88 Rob Ward (@Pobster88) reported

    @werborg72 @dgreen1415 @VodafoneUK @EE I was and my gosh the service is awful. That’s why I moved to Vodafone.

  • locke101 steven locke (@locke101) reported from Carlton on Trent, England

    @EE your website is soooooo bad of you want to upgrade. Always says sorry we cannot fetch data for this right now... very disappointed with the customer use ability on here

  • 08holly_dolly Holly Till (@08holly_dolly) reported

    @EE Hi Olivia. Was looking at the Huawei Mate 20 Pro. I'm really disappointed with the customer service. Your colleague purely generated a PAC code with absolutely no attempt to keep my custom

  • XDiiANEX Diane Beard (@XDiiANEX) reported

    @EE i need to cancel my contract but cant seem to complete this on the website or the app ... how can this be done please

  • 08holly_dolly Holly Till (@08holly_dolly) reported

    So much for customer loyalty! Been with @EE for years and years. Call to cancel and not even an attempt to keep my custom. Will be taking my business elsewhere for sure!

  • MaviYldrmDude Mavi Yıldırım (@MaviYldrmDude) reported

    @EE Still the same on in private browsing and clearing cookies. Honestly, not clearing my history cause it’s always a PITA afterwards. It’s always slow. 30+ seconds to log in and takes ages for the myaccount page to load too.

  • EmirryJean Emirry Jean (@EmirryJean) reported

    @EE my wifi stopped working on the underground. I’ve reset it and it says I need to contact customer service. Can someone call me please

  • mooramana karen ratcliffe (@mooramana) reported

    @shiner_sam Am drinking too! Never usually drink on a school night but beyond frustrated @EE & their customer barrier experience 😡 Trying to pay an outstanding bill for other half but as not account holder they can’t accept payment!!! Can only contact viatwitter as phone no not recognised

  • KristineKilty KRISTINE KILTY (@KristineKilty) reported

    @EE I have just changed to EE today. I travelled from London to paris and now have NO PHONE signal and no internet. I'm trying to contact someone but since I can't even make calls now it's impossible. I need help asap

  • RedEric99 Tommy Dickfingers (@RedEric99) reported

    @_Nibb_ @SkyUK @EE Sky still owe me £400 for charging me for a service I wasn't even using for 9 months. I had to threaten legal action just to get half of what i was owed. It's definitely put me off moving back to them from virgin media

  • _Nibb_ Huw Zappretti Boyden (@_Nibb_) reported

    “Steve you’ve been a customer for 2 years - we’d like to give you blah blah!!” I was a customer for over 20 years and @SkyUK wouldn’t even match the price the @EE was offering me on broadband to retain my business!! 😡 Loyalty - don’t make me laugh!! 😡

  • MaviYldrmDude Mavi Yıldırım (@MaviYldrmDude) reported

    @EE make your login page go faster please!

  • ianjeffray Ian Jeffray (@ianjeffray) reported

    So @VodafoneUK charged me 6 quid for a 9min call to moan at @EE about a 2GB prepaid data SIM that had no service and no data. @EE also "charged" me for the call, on my topup balance. You're both scumbags.

  • KhazadR R Corr (@KhazadR) reported

    @EE Speed has always been an issue which is why we upgraded and we have not been impressed as we have reported this before.

  • GuyMorris75 Guy Morris (@GuyMorris75) reported

    @EE My mate 20 pro has the green screen issue. Huawei have sent me a returns pack. Phone was a gift, so Huawei advised me to contact u as it was purchased from EE @ end of 2018 (UK) to see if u can provide me with a proof of purchase if I supply you with the serial No. or IMEI.

  • redsmity81 Smithy (@redsmity81) reported from Oldham, England

    @EE customer service is a joke, tried to change my address and couldn't do because I didn't know what devices I've got 🤔 only got 2 and it was neither I'm done contracts up next month

  • Melaninqueenzuk Amazing Adventures with AfroGirl (@Melaninqueenzuk) reported

    So since last year @EE has been messing up my contract and trying to make me pay £20 extra each month. Finally its sorted after me refusing to pay £101 for a £34 bill!!!. And you know @EE never even said sorry for the various calls and issues iv had with them trying to sort this!

  • BecauseImBilly B I L L Y 🐮 (@BecauseImBilly) reported

    @EE can you stop with the marketing texts telling me to upgrade. I’m aware I can upgrade I just have no intention of staying with a network that charges extortionate prices and fails to tell customers that VAT isn’t included in the contract prices advertised in store. Kthanksbye.

  • adsleeder Adam Leeder (@adsleeder) reported

    @EE your service is great, I've never had any problems. Then you ruin it by have some bloke sat in a call centre ring me 4 times in 2 days to try and flog me internet/more handsets. To end call telling me I can save £5. 1. You've lost £5/mnth 2. If i want broadband, i'll ask you.

  • Poles72 The Real Martin FGC (@Poles72) reported

    My complaint against @O2 has been unsuprisingly been rejected. Looks like I will upgrade with @EE now, if they will have me.

  • EmilyGenovese_M Emily (@EmilyGenovese_M) reported

    @EE Got told it’d be put back in within 3-4 working days I think, got a text to confirm this would be the case. NOTHING was said about credit and it has been way over the time period and it’s still not in my account. £150 is a lot of money and for a big company your practice is awful

  • Cesc_Pistol InWengerWeRust (@Cesc_Pistol) reported

    @EE phone stating no sim although never touched it since I got the phone. Any ideas

  • Michael81UK Michael Setterfield (@Michael81UK) reported

    @EE I've been charged 2 times today for 1 bundle. I originally had £62.25 and a £30.00 bundle and it was removed and a further £30.00 credit was removed. I am not a happy customer.

  • Michael81UK Michael Setterfield (@Michael81UK) reported

    @EE Extremely poor service and upsetting a customer.

  • chrisnayloruk chris naylor (@chrisnayloruk) reported

    Sad that @EE service going downhill. Now into 2nd 2-day-plus outage locally in 4 weeks. I travel half an hour to log it on line - service outage page comes up with error status! I phone on another phone to query - the prompts assume I’m on an EE line and don’t help. Bad...

  • _jemima_rose_ Jemima (@_jemima_rose_) reported

    @EE if we were able to cancel all our lines and move over to @ThreeUK @O2 @VodafoneUK we would because #EE business is an absolute disgrace.

  • _jemima_rose_ Jemima (@_jemima_rose_) reported

    @EE Transfer the number over to the any network - transfer the number back to #EE and bob's your uncle. WRONG. The phone is locked. SO MORE TIME WASTED and a business phone out of use. Great.

  • _jemima_rose_ Jemima (@_jemima_rose_) reported

    @EE I was so frustrated when speaking to a manager - Sharon (I apologise for my frustrations) - who is going to listen to the calls and get back me, which I appreciate. But we have had nothing but problems with #EE call centre staff.

  • _jemima_rose_ Jemima (@_jemima_rose_) reported

    @EE I do want to thank again Alicia & Zee but also Rowan from the Stroud #EE Store. They only continue to try & help us but unfortunately most of our woes can only be fixed with the call centre staff who time & time again only prove themselves incompetent.

  • _jemima_rose_ Jemima (@_jemima_rose_) reported

    @EE I am absolutely appalled with the #EE business support call centre. We have had nothing but trouble. The store support team gave the Stroud EE store incorrect information & did not log ANY of the calls over a 3 day period.

  • WebStuPointO Stuart MacPherson (@WebStuPointO) reported

    @EE Nope, I don't use the app. When I'm logging in once a month to just check my bill, seems a bit pointless to have an app for that. My point more is that your website never seems to work.

  • PeterJKnight78 Peter J. Knight (@PeterJKnight78) reported

    Dear @EE, I think you need to review your processes for business mobile phone transfers as the email form you require breaks most forms of #GDPR and you specifically ask for it to be emailed. You really should be using a more secure and appropriate method. Thanks A customer

  • thelifeofhollie porg (@thelifeofhollie) reported

    After being promised a call back 2x, I’ve heard nada. Your CEO @MarcAllera said ‘we believe in giving the UK the best network and BEST SERVICE so our customer TRUST US with their digital lives’ - I do not trust @ee at all #mydigitallifeisdead

  • bina79patel Bina (@bina79patel) reported

    @EE no service for 2 days in sw15 Network checker states there’s a issue but no date on when it will be fixed... what’s going on cant make or receive calls

  • mummyheartsyou Mummy Hearts You (@mummyheartsyou) reported

    Oh @EE you’ve let me down again.. literally counting down the months now

  • MrDelgado196 Giuseppe m Delgado (@MrDelgado196) reported

    yes it is joey. I used Vodafone for a while until I realised that I had to pay them more money for credit I never used. Pathetic network, so unreliable. been with @ee for 5+ years and couldn't be happier w them.

  • Jack13jackJack jack roberts (@Jack13jackJack) reported

    @EE Yeh corse no problem everyone in my house is on EE and they get 3 4 bars like I use to thats why I fort or send a message x

  • Samantha_Lee0 Samantha Lee (@Samantha_Lee0) reported

    @EE I’ve spoken to Brightstar and they apologised and said they can’t do anything yet and it’ll take 3-4 days for them to even look at my phone. I spoke to someone at the weekend from EE and she wasn’t any help at all. I’m self employed and I need my phone for work.

  • __ellied ellie (@__ellied) reported

    @EE help my home broadband has stopped working, tried everything your website suggests & still no wifi

  • Jack13jackJack jack roberts (@Jack13jackJack) reported

    @EE I ain’t had a new sin card in 6 years and I’m just wondering would this owt do with my signal being poor all off a sudon I’ve got the iPhone sx max and I always have 3 4 bars but I keep getting 1 or 2 bars how do I sort this cuz my internet has gone slower to thanks

  • laurenrosedarby lauren darby (@laurenrosedarby) reported

    @EE I actually have a courier texting me from the enjoy service who has advised for me to contact yourselves to add a note onto the system then my partner can accept it for me on my behalf

  • rootsandwings1 Elizabeth 🏴󠁧󠁢󠁷󠁬󠁳󠁿💖 (@rootsandwings1) reported

    Do not appreciate arrogant, unhelpful service from @EE regret upgrading.

  • ChrisWildish59 Chris Wildish (@ChrisWildish59) reported

    @EE Not happy with resolution to my failed order. You should take responsibility for your mistakes and "own" it. I have asked CEO to respond but I'm not holding my breath. This is not a good company! #customerexperience #CustomerService @MoneySavingExp

  • Bernarddownes60 Bernard Downes (@Bernarddownes60) reported

    @EE Anyone know I If network down in Shrewsbury Shropshire had no signal so far today

  • Auders Audrey Brown 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Auders) reported

    Ok so none of the three communications suppliers I use will bloody communicate with me! VirginMedia UkandIreland, @ee, @skyuk. I'm trying to terminate or upgrade and there's either a language/accent problem or a picking up the damn phone problem! Grrr...

  • MissRSmithxo 🥀 R. Smith (@MissRSmithxo) reported

    I seriously cannot understand how i work literally on Tottenham Court Road - my signal says I have 4G but I never have a decent connection to do anything! 😤 in central London you know!!! @EE is the worst

  • m1ke1gasm Jon (@m1ke1gasm) reported

    @EE thanks for shafting a customer whom has payed you over 4 grand. @VodafoneGroup here i come

  • bugfan_nobug TheRealRichO (@bugfan_nobug) reported

    @EE Texts fairly regularly, I delete them every time because every single offer is about adding an extra line, never anything relevant.

  • AntellAdam Adam Antell (@AntellAdam) reported from Doncaster, England

    @EE I don't have great coverage at all "Doncaster / Lincoln" had problems before now it's bad shocking really and I'm on NEWEST Samsung phone with a MAX plan.....

  • gavinho10 Gavinho lilley (@gavinho10) reported

    @EE I was with you... Service was poor customer service was awful... @AntellAdam I'd recommend Vodafone any day

  • richardhp Richard HP (@richardhp) reported

    @EE How do I opt out of promotional text messages from -EE- when the 'sender doesn't support replies'. I keep getting messages about "gifting" spare data.

  • Astillchloe chloe✨ (@Astillchloe) reported

    My phone number has gone to my new provider today and I’ve been billed by my old provider @EE today so £30 has just gone down the drain basically

  • alunpippin MrPiPPiN (@alunpippin) reported

    @EE I’d rather not buy another package on top of how much I spend. I think it’s a shame to take advantage of people that need medical help & you have no choice but to call @NHSDirectWales. No wonder people call 999. Cheaper for a taxi to A&E