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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

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EE problems in the last 24 hours

EE Outage Chart

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Most Reported Problems:

  • Phone (41.96%)
  • Internet (41.57%)
  • Total Blackout (6.27%)
  • Wi-fi (4.31%)
  • E-mail (3.92%)
  • TV (1.96%)

EE Comments

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EE Issues Reports

Latest outage, problems and issue reports in social media:
  • beckythickett
    becky (@beckythickett) reported

    @EE hi, I got my Samsung galaxy s8 in December and the charger has never been fast charging since purchase. How can I go about getting another charger sent to me?

  • GeordieCanary
    Dave Montgomery (@GeordieCanary) reported

    @helenrye @Hammerstel87 @EE @DPD_UK Then @EE customer director rings the @DPD_UK director and should get things sorted.

  • 4ndrewJames
    Andrew Leach (@4ndrewJames) reported

    @helenrye @EE Oh dear, @DPD_UK Is it true what poets say? That Helen’s phone Has no ringtone No screen, no keys, no way! They were there when poor @EE Gave the sorry phone to thee But now they’re lost Do you give a toss? It’s down to you, you see.

  • tdeacon81
    Tom Deacon (@tdeacon81) reported

    @mikemcpartlin2 @DrSmartlolly @Payforit_Sucks @toryparty @PSAuthorityUK @EE @Ofcom @CourtneyLyttle I did, but @PSAuthorityUK were no help, other than they ordered @BounceMobi to refund all consumers who complained. This is why I can’t understand why B!Games and NuuYu keep getting away with it

  • badgerflash
    Ben Davis (@badgerflash) reported

    @EE No some daft reason I didn’t have it. Which makes the situation worse , I was looking forward to a new phone but it seems Unless I want to pay out the nose I have to fix and sell my current handset to claw back some funds to pay my contract off so I can start a fresh

  • shahidsuri
    Shahid Suri (@shahidsuri) reported

    @EE Why is your online shop always down?

  • DaniiNoey
    Danii Noey J  (@DaniiNoey) reported

    Hello? @EE my mobile data is not working

  • Alex_Buttercup
    Alex Chessman-Tait (@Alex_Buttercup) reported

    @ee my broadband is shocking always loosing connection or super slow.. i have 6 months left in my contract.. but just dont like paying for a service that doesnt work properly

  • helenrye
    Helen Rye (@helenrye) reported

    @RupertDastur @GeordieCanary @EE @DPD_UK It might be that a Hobbit Stone is a prohibited item, so we could be touching on the cause of the problem here, I guess, if they sent me one of those. Phone contracts do come with some weird incentives these days, so.

  • rich_chataway
    Richard Chataway (@rich_chataway) reported

    @EE It just seems a fairly flagrant way of getting round EU legislation and gouging customers. Not your fault, but from a customer experience POV it’s really appalling and has completely undermined an otherwise good experience thus far. I’m sure I’m not the only one to complain.

  • dollymiiix
    Saz (@dollymiiix) reported

    @EE Yes I rang up and they were even more expensive :( I'd prefer to stay with EE but the only prices even similar to signing up as a new customer with EE is switching to another network all together

  • itsluucy
    Lucy Phillips (@itsluucy) reported

    @EE we have no internet working at home and your support lines are closed? Helpful...

  • mikemcpartlin2
    Michael McPartlin (@mikemcpartlin2) reported

    @EE really disappointed in your handling of my complaint after unwittingly being charged more than £300 by Buongiorno/ Bgames for a service I never consented to or used. Your own code of practice says you would help resolve. You’ve told me it isn’t your problem. @Payforit_Sucks

  • mikemcpartlin2
    Michael McPartlin (@mikemcpartlin2) reported

    @DrSmartlolly @Payforit_Sucks @tdeacon81 @toryparty @PSAuthorityUK @EE @Ofcom @CourtneyLyttle Did you manage to resolve your complaint?

  • darrenbizzle
    Daz (@darrenbizzle) reported

    @EE The world's worst ******* network #ads #theundateables

  • dgreen921
    David Green (@dgreen921) reported

    @EE My phone is not receiving calls? Please can you help ASAP!

  • zlanzrvfyvnz
    Liam W (@zlanzrvfyvnz) reported

    @EE That's beside the point. The point is that Chrome is the most used browser, and in a months time the stable version won't permit access to your 3D secure page unless you fix it. Google recommended you fix it over a year ago!

  • shanelraichura
    Shanel Raichura (@shanelraichura) reported

    @VodafoneUK Doesn’t make sense...how can Vodafone “support the ability to connect your watch to your iPhone” this is done by Bluetooth!!! Why are you therefore charging £5 month? @EE charge something similar where cellular is available?

  • AngusTurnbull
    Angus Turnbull (@AngusTurnbull) reported

    Well done @EE, you refuse to deliver an SMS to a landline at 2130hrs on Saturday evening so as ‘not to disturb’ and deliver it at 0645hrs on a Sunday morning instead! Which idiot thought up that strategy?

  • WarSpiritUK
    WarSpirit (@WarSpiritUK) reported

    Uuuuugh, I could call @EE support every day of the week, the Irish accents are the best customer service accents in the world. More companies need to move their call centres to Ireland.

  • LUCKYSTAR89
    CORINNE MORRIS (@LUCKYSTAR89) reported

    @EE I had to place it online at home on Saturday as I had issues in store with my perk code, went to collect my reserved phone from store but left empty handed

  • Smooth2014
    Lee Morley (@Smooth2014) reported

    @EE There Is Less Then 3 Hours Till You Sign Off So Is There Any Chance Of Getting A Reply To My Tweet I Sent A Hour Ago To Think It Would Not Take Long To Answer But Guess That How Treat Customers

  • LiamRYT
    Liam Robinson (@LiamRYT) reported

    @EE can i get some extra mobile data for some promo there, helping out all these @TalkTalk people with their internet not working. is right EE

  • StandOnDog
    Steve Campbell (@StandOnDog) reported

    @helenrye @EE This is cautionary tale of delivery company DPD. Who're keeping Helen from the phone she bought from mobile provider EE. She's lost with out it, & DPD are ignoring her plight. It's quite clear that their customer service is a ateaming pile of not-right. @DPD_UK @EE @helenrye

  • bozlufc
    Richard Bostock (@bozlufc) reported

    @EE hi, the Digital Crown on my Apple Watch keeps sticking, any help?

  • scottward90
    Scott🇭🇷🇭🇷🇭🇷 (@scottward90) reported

    Upgrading my phone and there is genuinely no such thing as a good deal on a phone anymore. “iPhone X haven’t gone down in price since they came out yet Mr Ward”... yeah right @CPWTweets @EE

  • jakejustme76
    Jake (@jakejustme76) reported

    @EE @sophieloupegg I’m having the same problem

  • ToddWatkins6
    Todd Watkins (@ToddWatkins6) reported

    @EE You have my details. What’s new apart from another day without my part refund. The refund I had to deal for as EE don’t want to pay me all of it back!!! EE are not to be trusted, disgusting how you treat your customers. WHERES MY MONEY !!!!

  • jakejustme76
    Jake (@jakejustme76) reported

    @EE help my parcel is stuck with @DPD_UK and they not helpful and the blaming you for using them

  • alawton77
    AlanLawton (@alawton77) reported from Ashton-under-Lyne, England

    Right!, @EE if I can get the right deal I’m bringing myself and family over from o2 in the next few weeks. Looking for main deal for me on #iphoneXsMax or #iphoneXr and then 4 numbers coming for sim only (to start with) can you help me out?

  • sockey1977
    Big Steve (@sockey1977) reported

    @CPWTweets can you help a brother out. iPhone XR in yellow with 256GB may all be gone by next August when I upgrade. I'm on @O2 off that helps but willing to go to @EE help a brother out.

  • HorizonsNouveau
    NouveauHorizons (@HorizonsNouveau) reported from Eltham, England

    @LDNairamb @EE Hello again @LDNairamb I had to cancel the direct debit towards your charity. Please confirm your number to inform you by phone. Kindest Linette

  • HorizonsNouveau
    NouveauHorizons (@HorizonsNouveau) reported from Eltham, England

    @LDNairamb @EE Hello again @LDNairamb I had to cancel the direct debit towards your charity. Please confirm your number to inform you by phone. Kindest Linette

  • HorizonsNouveau
    NouveauHorizons (@HorizonsNouveau) reported from Eltham, England

    @LDNairamb @EE Hello again @LDNairamb I had to cancel the direct debit towards your charity. Please confirm your number to inform you by phone. Kindest Linette

  • dollymiiix
    Saz (@dollymiiix) reported

    @EE Why is it SO much cheaper & with better deals to take out a new contract with you than it is to upgrade? It's £100 cheaper with double the data as a new customer...

  • smallest_girl
    Heather Evelyn (@smallest_girl) reported

    @EE The service is slow at the moment but I’ll update you

  • Rachxx93
    Rachel (@Rachxx93) reported

    @EE Ok thank you. Just read that any iPhone sold after 2015 with EE should automatically unlock its self after 18 months, does this not apply to mine as it was with EE through Carphone Warehouse? Thanks for your help

  • lerrosja
    Lerros (@lerrosja) reported

    @Ratleyland @EE answer this question so they looked me out of my account n would answer nothing!! Just going to cancel it all now but I can't even do that!

  • J4CKMULLx
    Jack (@J4CKMULLx) reported

    @EE I have Jo, their customer service is hands down the worst I've ever come across. I now have to take an extra day off work as they didn't text me to say it was arriving.

  • mikemcpartlin2
    Michael McPartlin (@mikemcpartlin2) reported

    @Payforit_Sucks @DrSmartlolly @tdeacon81 @toryparty @PSAuthorityUK @EE @Ofcom I find myself in a similar situation with over £300 taken from me since 2016 by Bgames/Buongiorno and I am an EE customer. Have reached deadlock, would welcome any advice on next steps.

  • AlexKyri_
    Alex (@AlexKyri_) reported

    My 4g has been shit all day. @EE said they have the fastest internet in the UK!

  • louisem82640379
    lou mack (@louisem82640379) reported

    @EE I had a new contract they had been some price issue, within minutes it was resolved thanks great service

  • laurarosewoood
    Laura Rose Wood (@laurarosewoood) reported

    @EE It's too long to fit into 280 characters. Your customer service representatives have managed to **** up my phone order 5 times in the last week. I still don't have my order. The representative I spoke to on live chat lied to me. The ones on the phone processed it incorrectly.

  • SamuelGoss_
    Samuel (@SamuelGoss_) reported

    Hey @EE I’ve been trying to call customer care about my bill and I can’t make phone calls or make and text messages!! #iphonedown #sos

  • zippy12171
    Paul Miller (@zippy12171) reported

    @EE appalling customer service, rang about upgrade your data is incorrect, after 2 questions you refuse to talk further saying I need to go to a store with ID as your data incorrect. manager at call center came across to me as very condescending 1/2

  • zippy12171
    Paul Miller (@zippy12171) reported

    @EE no interest in sorting out, sure it would be different if I was buying!! Will never use EE again and recommend no one else does too, deals not even any good! 2/2

  • zippy12171
    Paul Miller (@zippy12171) reported

    @EE appalling customer service, rang about upgrade your data is incorrect, after 2 questions you refuse to talk further saying I need to go to a store with ID as your data incorrect. Peter Snowden manager at call center came across to me as very condescending 1/2

  • R4wlz
    Andrew Rawlings (@R4wlz) reported

    @EE is there an issue with 4g speed in the Swansea/Neath area? Not been able to use service at all today.

  • pjwhitfield
    peter whitfield #IfRafaGoesWeGo (@pjwhitfield) reported

    @RobWark I've literally just said the same thing about my @EE Broadband account. Router doesn't seem to give me a good enough wifi signal even though it's just in next room!

  • omgitsrhiiii
    Rhii x (@omgitsrhiiii) reported

    @EE hello, can I get some help today please?

  • thegerrydillon
    Gerry Dillon (@thegerrydillon) reported from Glenrothes, Scotland

    @EE Read it, sound still am issue

  • AybBell
    Anne Bell (@AybBell) reported

    @EE no signal or connection in the PE22 area . Any reason ? Please advise .

  • Collis1892
    Collis Robinson (@Collis1892) reported

    14yrs loyalty to @VodafoneUK doesn’t count for much when it comes to the new iPhone Xs apparently. Best offer so far with @SkyUK (15yrs+ customer): 256GB iPhone Xs, 8GB data (+20GB bonus), unltd texts & calls, £57 a month on a 24 month deal. Over to you... @O2 @EE @ThreeUK

  • lerrosja
    Lerros (@lerrosja) reported

    Such unbelievably bad customer service from @EE today and I've been with them 17 years.

  • laurarosewoood
    Laura Rose Wood (@laurarosewoood) reported

    @EE are officially the worst company I have ever had the misfortune of dealing with.

  • amykartar
    amy k (@amykartar) reported

    @EE no signal at all in my halls so am unable to reach anyone without the (fickle) wifi ???????

  • james_newman94
    James Newman (@james_newman94) reported

    @EE 4g going extremely slow recently

  • badgerflash
    Ben Davis (@badgerflash) reported

    @EE If you have any resolution to this Sam I would be grateful @EE

  • ricowalks
    Richard Walker (@ricowalks) reported

    @EE every time I try and do an upgrade on website and app it get told you can not validate my information? Help!!

  • JamesReaderFRF
    James Reader (@JamesReaderFRF) reported from Ashby-de-la-Zouch, England

    @EE I’m leaving EE after almost ten years (and nearly twenty in total with Orange/EE). Sad but customer service this last year has been a real let down.