EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
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EE problems in the last 24 hours
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments.
Most Reported Problems:
- Phone (40.91%)
- Internet (39.09%)
- Wi-fi (8.18%)
- Total Blackout (6.67%)
- E-mail (3.03%)
- TV (2.12%)
EE Outage Map
The most recent outage reports and issues originated from Birkenhead, Ammanford, Merthyr Tydfil, Stoke-on-Trent, Barnet, Nottingham, Enfield Lock, Chorley, Bridgend, Bradford, Barnsley, Chester, Oxford, Basingstoke, Oldham, Heathfield, Runcorn, Birmingham, Croydon, Thornton Heath, Shrewsbury, Liverpool, Stratford, London and Leicester.
EE CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
EE Issues ReportsLatest outage, problems and issue reports in social media:
@EE You haven’t helped me with the first thing so I doubt you can help with anything else lol.
@EE can someone help please internet won’t work
@EE can someone help me internet is not working
from Birkenhead, England
@EE hi I took out the +10 eith100gb and was not offered a free wireless charger, poor form since am a long term customer
@EE I believe his name was Andy (unsure of the second name), Scottish guy. He booked me in for 4pm today to cancel a renewal on one of the phones on my account as I have 3 with you as I pre ordered the s10+ on an additional line. I don't want additional charges as I wont be using it.
So on @EE I have absolutely no signal when I'm at home so I have to rely on @bt_uk wifi/wifi calling but that constantly goes down too 🙃 honestly like living in the fkn stone ages in this house, what a load of shit
@IanMCalvert @EE You wouldn’t be getting those speeds, if there was unlimited data. That’s the point (well, one of many points). Cellular networks aren’t designed to deliver 20x the aggregate capacity they are today, especially in dense urban areas. 5G won’t fix that either.
Dr. Christine Platford
@EE I talked to someone from EE online & reached the conclusion that, as I suspected, it was down to my ancient phone. Thank you.
@EE Had to phone through as online site was terrible
@EE Hey Peter! No worries. Well, it just rings, the recipient answers, and then it drops. I have two EE SIMs, same issue on both. No issue on Wi-Fi, so I can only assume it's a backend issue.
kellie Hett 💪😳😝😘
@DaniiJonesX @EE Shit that's really bad think I'll stick to the s8 then thanks lovely appreciate that 😊
from Enfield Lock, England
So many customers could learn a lot about customer service from @EE - always so helpful, friendly and knowledgable!
NDL Thomas Puffett
@EE Nah I like taking it DJ an also I don’t really need any help atm
Want to upgrade early, but holy shit that early upgrade @EE fee
@EE Signal is mint 3 weeks of my calls cutting out and still not fixed🖕
ch3ssy - #mixer
@EE are a complete joke i will never be going with them again
@EE It was up to 10k I live in area where you still can’t provide a reliable 4/3G network, even now,. You’ve clearly not invested sufficiently in the wider North East Wales area so I have absolutely no faith you’ll be able to provide sufficient 5G coverage
@EE business support USED to be fantastic. I USED to be able to speak to someone within minutes - not anymore! It takes AGES, much number pressing, being passed from person to person, on hold for AGES and STILL WAITING!! - not sure I’ll upgrade! 😡😴 #ee #badcustomerservice
Still no deadlock for the @OmbudServices from @EE even though they said it's on the way on "tuesday" so more lie's & poor #CustomerService from i really do hope @BBCWatchdog investigates them & @DPD_UK aswell
@VodafoneUK No... I think most people would feel this way. I’ll be glad when my contract is up and I can sign with another provider. 18 years I’ve been a customer and this is how I am treated. I urge anyone to try @EE or @ThreeUK or @tescomobile instead of your company
@EE No service emergency calls only been fine all day now can't do anything
@EE Is the network down
Dear @EE ... I can't add my mobile internet device to "My products" because it doesn't have any data... I can't add data to it because I can't add my product to the account... you don't have a shop near me and your Auto-phone system does not cover this..... WTF! #frustrated
@EE No. I noticed it on the very first charge cycle, but assumed being a new phone it may take a while to settle regarding the battery, but it has done the same whenever I let it run down low. I love the phone itself, and this is my only annoyance.
@EE no mobile reception day 3 ,🤬🤬, please help KA26 0NY, 0PD and 0PG many thanks
@x_leighanne @EE I agree, worst company ever
being conned by @EE Never been so disappointed at a company, been with them years and recommended them to many people yet they have totally let us down, giving us a loyalty discount then taking it away out of pure spite #useanyonebutEE
Leaving @EE is so difficult, forget one password and then locked out of the online account as well. Just wanna cancel my contract don’t have time for this 😖
@EE promise you the earth then let you down, our family have been loyal customers for years yet you have totally screwed us over, three of us on the same account, as soon as our contract ends, we're gone, vile company #EEsucks
@EE Gives me options which don’t work for me. Exiting customer wants to pay bill and no longer on EE
Getting fed up off companies upping their prices and giving no additional benefits or upgrades of worth...@SkyUK @EE are two plus the #Energy companies...why don’t we all cancel our plans/subscriptions #RallyTogether #StopBeingRippedOff
@EE Would love to but after being a EE/orange customer for decades have gotten tired of paying through the nose for deals. Collected my PAC and am now shopping elsewhere!
First time I have ever had a problem with @EE. My wife would like to upgrade but they can’t match other deals for same phone and similar bundle and they also can’t match deals that are made through a middle man with them. Looks like new customers win again.....
@EE I don't even get the signal fully in the living room
@EE i can tell you now, after extensive daily testing, there is no @EE service on long lane, SE1 between weston and bermondsey high street. outside. worthless. and nothing in my flat, either.
@EE Gotta say there's a awful lot of negative comments here . Has put me right off
@EE I’m saying my signal had been hit and miss of late in Wrexham, I do get messages saying work is been carried out but not always on days with no signal LL13 area
@EE Hi no I haven't I just presumed we were in a signal black spot.
@EE Hi, M40 2WL - very, very bad. And it's also happening a lot at OL8 2HH.
@EE This has been multiple times, switched ports it’s connected to; rang your support to no avail, disgusting service, can’t wait for the contact expire
@EE can you please tell me why an extra £10 has been taken out my account. I was paying £20.50 a month for the shitty signal Wi-Fi and this month been charged £30.50!
@timmitwiser @EE It's same on 3 network at Saltfleet
Dear @EE and all other mobile providers in the UK - please please can we sort out enough network coverage on our main rail routes!! #isedgestillevenathing
@EE Good morning, thanks for the offer but that suggestion is no help. I have already called 150 & had to cancel my contract as the “deal” I was offered was awful & your team member was not interested in trying to help me further.
@EE shocking service. Suspended my account after 2 days of bull@being produced. And I can’t even make an outbound call the customer service to discuss anything!!!! Someone arrange a call ASAP.
Raakesh Savji Parmar
@SkyNews If caught it would hurt these fools more if they are banned from owning a PHONE . Work with the network operators @EE @VodafoneIN @O2 to ban them having contracts.
@helenmeltz @EE @tescomobile Try a different provider Helen I changed to three and got much better customer service and a great sim only deal
@zerotash @EE Couldn't agree more!!! I'm fine with EE once my contract is up next year 😒 tempted to pay the 600 odd quid to cancel my contract now!
@Hughsie28 @wrexham @EE Really poor in Wrexham racecourse ground and in chirk these past few weeks
@pchallinor33 @wrexham @EE explains alot if its coming down
@EE Yes, if you’re happy to contact my help system, be frustrated by automated menus and crap on hold music and then be satisfied when the first human you speak to fobs you off in order to get a closed case ASAP to feed into his targets rather than actually help me
@heeljambo @EE God damn it pal
@EE - still getting "Pac-Man" sounds when on calls using my iPhone. Was told a fix was being rolled out on Monday but the issue still exists!
@Hughsie28 @wrexham @EE .@Nowak124Adam looks like it's not just you!! Horrendous phone connection for him and my daughter both with EE I'm with O2 and I'm fine! Better off using what's app for phone calls as it's that bad! He's changing the contract as soon as he can!!
@EE bunch of robbing bastards, supposed to cancel my account in november like i asked dont hear anything for 4 months then get home to a letter today saying i owe you £130, absolutely useless
@EE And we are in the age of smart phones! The EE system needs to consider this loop, as I’m charged for a service I simple haven’t had.
@EE Thx Jess, I don’t expect you to solve it but a value of social media is it removes “artificial harmony” as customer service is only as good as the least trained person or most stupid process loop.
@EE LL12 area. Used to be perfect signal, now intermittent and signal constantly drops out during calls. All my family are on the network and all experiencing the same so can’t be faulty handset
@Hughsie28 @wrexham @EE It's poor in Acton too. Apparently the EE main mast is on top of the police station!!!
from Croydon, England
@EE my phoned not working again 2nd time this week