Is EE having an outage?

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

 Problems detected at EE

EE problems in the last 24 hours

EE Outage Chart

July 22: Problems at EE

EE is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Phone (49.06%)
  • Internet (37.74%)
  • Total Blackout (6.13%)
  • Wi-fi (5.19%)
  • E-mail (.94%)
  • TV (.94%)

EE Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

EE Issues Reports

Latest outage, problems and issue reports in social media:
  • HeatherMarais
    Heather (@HeatherMarais) reported

    @EE But y cant all departments offer the same thing its so frustrating ive had to phone customer services 4 times today been on live chat n still not upgraded started this at 2 oclock now making a complaint because the service is shocking nobody seems to have a clue

  • TheFifthDoctor
    Brian (@TheFifthDoctor) reported

    So it's been just under 3 weeks since I went back to @EE as a mobile customer, and I STILL can't sign in to MyEE on any browser, I just keep getting "problem loading page errors". Seriously bugging me now. Do I need to sign up all over with a new email address?

  • winstonciggys
    Winston (@winstonciggys) reported

    @EE hi. I bought £15 top-up by mistake. Pls help!

  • kofficefma
    Keith Office (@kofficefma) reported

    @EE Hi, can you tell me the best number/way to obtain a PAC code, unlock my phone and cancel my contract with yourselves. Thanks in advance.

  • melmacnab
    Mel Macnab (@melmacnab) reported

    Still no service @EE poor. VERY poor.

  • NikkiABoleyn
    Rickneys Girl ❤ (@NikkiABoleyn) reported

    @EE Have you got network issues! 3 hours i havent been able to get hold of my fiance now so no idea where he is! .

  • Pamelanew3
    P (@Pamelanew3) reported

    @EE @virginmedia - I must sayDavid from EE has impressed me with his fast response to the mast being still out of action. Unfortunately Virgin have not sent a single message informing me of problems progress. Perhaps @EE could give me a link to their best simon.only deals

  • Oxjourno
    Paul Black (@Oxjourno) reported

    @EE my voicemail has been locked and needs to be reset. Can customer service PM me please

  • AndrewHuyton
    Andrew Huyton (@AndrewHuyton) reported

    @EE why when my wife is trying to add the app to her phone is it saying you don’t recognise her number when she’s been a customer for 15yrs?? Then she goes online to try and resolve the issue and you don’t recognise her email?

  • Pamelanew3
    P (@Pamelanew3) reported

    @EE @virginmedia mast still not working. I have been unable to make OR RECIEVE calls since 1pm THURSDAY!!!!!

  • AaronJEng1
    Aaron (@AaronJEng1) reported

    @EE Went in store person served us wasn’t very experienced tried her best and was very friendly couldn’t fault her. Want to keep old phone number told to call customer service, person answered clueless no you can’t do that. Tried online chat and my god that is just terrible

  • TaffSinnott
    Sinnott (@TaffSinnott) reported

    @JGEllinson @wrexham @EE I’m with EE got no problem??

  • JohnBarnesUK
    John Spencer-Barnes (@JohnBarnesUK) reported

    Great customer service today in #Lancaster from @EE and @sainsburys, the only problem is that @DaveSpencerUK refused to get me Magical Unicorn @LuckyCharms from the American aisle.

  • Teewales1
    TINA (@Teewales1) reported

    @JGEllinson @wrexham @EE Same here. I’m on @Plusnet mobile but they use the EE network. I have reported it and waiting for a reply.

  • BHUKSports
    Barry Harrison (@BHUKSports) reported

    @EE just had the best service on the phone from one of your representatives got my phone set up for abroad. Already done a feed back text because it was that good.

  • BHUKSports
    Barry Harrison (@BHUKSports) reported

    @EE just had the best service on the phone from one representatives got my phone app set up for abroad. Already done a feed back text because it was that good.

  • dazzlejones
    Darren Jones (@dazzlejones) reported

    @EE what is going on with your terrible signal in Wrexham?! Said I had 4G yesterday but wouldn’t even load Messenger! This happens all the time, sort it out! I pay too much for my contract to never have a good service!!!

  • milliejessup
    Millie Jessup. (@milliejessup) reported

    @EE the problem is that nothing has been done to help us now- in this limbo - despite going into store and ringing multiple times

  • AdamJPUK
    Adam [AdamJP] (@AdamJPUK) reported

    So just been talking to @VodafoneUK Sales aout moving my Mobile to them. Got told by the member of staff "If you want rubbish service go with @ThreeUK or @O2 or @EE" - Pretty sure that's NOT how you talk to a customer about other companies.. Really off-putting.

  • Ad_B_1990
    Adam Bancroft (@Ad_B_1990) reported

    @EE & @VodafoneUK Any chance of speaking between each other to resolve help resolve?!?

  • sue_anski
    recycled hippy (@sue_anski) reported

    @EE no or low mobile phone signal in my house for 2 days now

    DC (@DANICLAFF) reported

    @BTCare @EE already done it earlier, they said I was getting 17mbps even though I know I am not getting anywhere near it wired or wireless. cheers anyway for the help

  • sstanley1985
    Stephen Stanley (@sstanley1985) reported

    Absolutely crap reception as per @EE I’d have a better conversation with a cup and string phone total shite

    DC (@DANICLAFF) reported

    @EE 20gb I'm just not sure how much data would get burned for playing online games. I'm usually hitting up near my limit every month as it is because I try to not use my phone on WiFi because its so slow

  • Hy8tus
    jemflower (@Hy8tus) reported

    @EE VM OFF to 150 not working nor does it work when I telephone 150

  • shabbaxx
    sharon greenshields (@shabbaxx) reported

    @EE Hi i have restarted 3 times anf still saying not registered to network

  • VModifiedMind
    Modified Mind (@VModifiedMind) reported

    @EE No dice. It’s been terrible for weeks. A mile up the road it’s absolutely fine. Doesn’t look at all fixed. Throughout very poor, regular timeouts.

  • shabbaxx
    sharon greenshields (@shabbaxx) reported

    @EE please can you let me know if the netwotk is down as i have no service in ml9 area

  • VModifiedMind
    Modified Mind (@VModifiedMind) reported

    @EE If you check my tweet history with you you’ll see I’ve regularly reported faults which you can’t see but eventually acknowledge and fix after I keep badgering you. I know the difference between device and network issue!

  • VModifiedMind
    Modified Mind (@VModifiedMind) reported

    @EE I’d love to work out the postcode but my internet is so slow I can’t load pages. It took long enough just to send that tweet! Just google exmouth cricket club. Right by there at present.

  • si__lister
    Simon Lister 🇬🇧🚒 📱+🚘=❌ (@si__lister) reported

    @EE Your website states that devices are unlocked after 18 months into contract, this is not the case as after 23 months I am now being held to ransom over my second to final bill and can't change network provider because EE refuse to unlock my handset against their own policy.

  • RossEddy
    Ross Eddy (@RossEddy) reported

    @graemelesaux14 @TinaDaheley @bt_uk @EE I live up the road in Petworth, Graeme and I am a BT Openreach engineer. Would you like to pop round at some point to see if there’s anything I can do to Improve the broadband? Sorry to hear you had bad service

  • jamie_2127
    Jamie Taylor (@jamie_2127) reported

    @EE Thanks but i beg to differ. I dont know how many times i have to contact EE just to get a decent broadband service bearing in mind you charge me £30 monthly. I have had to turn my wifi off just to enable me to send this message, thats how well your service works.

  • xactsync
    trevor turner (@xactsync) reported

    @EE hey having problems with a sim I ordered on contract still not working after the 24 hour period?

  • RyanParvez
    parvez ryan (@RyanParvez) reported

    @EE Hi there I'm looking at upgrading my phone but showing a handset cost of 50 pounds would you be able to take that off for being a loyal customer?

  • Being_HVD
    HVD (@Being_HVD) reported

    @EE you guys are the absolute worst! Always over charging!!!

  • CaptnSpaulding_
    Chris Atterbury (@CaptnSpaulding_) reported

    @EE Hi Jess, it said I had full 4G signal (as did my partner) but nothing was loading. Just as I was leaving 4G was dropping to 3G then went off. I’m out of the area now and 4G is back up so it must be whatever mast is in the Bangor area

  • jjmgerald
    Justin Gerald (@jjmgerald) reported

    @EE Even when I login to the website it is still showing my old handset

  • milliejessup
    Millie Jessup. (@milliejessup) reported

    Also! @EE spending a ridiculous amount of money on extra mobile data to compensate for the lack of internet. awful!

  • KylianBappe
    Mbappè 🇫🇷 (@KylianBappe) reported

    @EE how come the text 150 ‘bill’ doesn’t work it just says... Sorry, it hasn't been possible to process your request. Please call 150 to speak to Customer Services. But the ‘up’ works lol

    ksusjssmm. (@MORTAGAE) reported

    @EE my contract with ee has finished. If i buy a galaxy s9 from metrofone will they cancel the contract and start a new one for me

  • jamie_2127
    Jamie Taylor (@jamie_2127) reported

    @EE I have spoken to them on numerous occasions about this ongoing issue. I spoke with them last wk, and for a few days it worked perfectly. The only advise that seemed that it might make a difference was a replacement router.

  • geordienation69
    Geordie (@geordienation69) reported

    @EE Problem with top up card system

  • graemelesaux14
    Graeme Le Saux (@graemelesaux14) reported

    @TinaDaheley You should come and live in Cranleigh Surrey. @bt_uk Wi-fi absolutely awful but still expect us to pay same price. No solution offered. Thank goodness for @EE and their Wi-fi router RANT OVER

  • CaptnSpaulding_
    Chris Atterbury (@CaptnSpaulding_) reported

    @EE 4G in Bangor, Gwynedd is terrible today. Hardly letting me open a web browser or twitter on my phone. Not just my phone though so not isolated to me.

  • Ady_T22
    Ady T (@Ady_T22) reported

    @EE I’ve not noticed on any other calls, but only tend to speak at length to my mum. I do use a signal booster in my house?

  • hlsween
    Hannah Sweeney (@hlsween) reported

    @EE Fed up now just keep being passed around I pay about £150 a month to EE and get no service back ridiculous

  • NikTheGeek
    NikTheGeek Ⓐ (@NikTheGeek) reported

    It gets better. Now I'm told the @EE phone I'm calling FROM isn't a valid EE phone number. Funny how I dialed 150 off it and got EE and it says EE on the signal bar. You really are hopeless.... (no offence)

  • hlsween
    Hannah Sweeney (@hlsween) reported

    @EE First time they said I hadn’t waited long enough 2nd time they would look into it never heard anything bAck

  • NikTheGeek
    NikTheGeek Ⓐ (@NikTheGeek) reported

    @EE Trying to report a stolen phone to you is a nightmare. It's a public sector business account, your website says phone 150, I do & they can't help as I need the business team. I phone the stolen hotline to be told the number I'm reporting isn't a valid number #CustomerService