EE Outage

Not happy with my brand new @Apple #iPhone11pro from @EE 😭 battery life is awful & my 4g is slow 😡 @EEHelpdesk

@EE I’m in need of cheap sim only deal can you help

Anyone else having seriously bad mobile signal in London with @EE recently 🙄

@EE Hi Casey. I've heard back from TV Player and they are removing their app from EETV. They have offered me a refund, but I thought it best to let you know in case other customers are having the same issue Barry

@EE I've spoken to customer services a couple of times already and each time they made a report but nothing ever happened. I get alot of poor signal around my area and it makes life difficults ofr me as i get a lot of drop calls. Thanks

@CubejamF1 @EE @oneplus 90hz is ******* amazing and I don't even play games on mine lol, fast charging is rediculous, my phone's dead to 100% in like 30-45 minutes it's actually quite jnsane, I understand the battery issue like I have similar concerns but I'll let you know in 2 years :D

@AJ_Yido @ThreeUKSupport @EE You are entitled to leave your contract with Three if you can't get a reliable signal.

@EE Hi Jo - my data speeds seem to be non-existent or extremely slow in E13 and E15 (I’m commuting right now).

@EE is so shit i literally open my phone and ive used all my data.

@GuvnorDaSpurs @ThreeUKSupport @EE They are shit mate, had enough of their crap signal now

@EE I need help with witch bus is the quickest to getb to work... Hopebyou have a good day

@EE Thanks Ashleigh, no issues on incoming calls just outgoing. It says error in connection when they try and ring anyone. They are in Cyprus

@EE No I can’t, it’s not working. Pretty concerning conseridering it’s a £1,500 phone...

@x1woojin THEY WAY I DID TOO HELP@EE

@AJ_Yido @ThreeUKSupport I liked Three at one point, I was loyal to them but they took the piss out of me big time and their signal is appallingand they lied saying I was living in a 'blackspot'. I joined @EE and never in 2 years has my signal dropped once. Join EE pal.

@EE My unlimited broadband has been so slow in the last month, it seems to have been gradually getting slower before that but now it’s far too slow - taking me ages to watch even really short video clips etc. Please help.

No mobile signal with @EE #EE in Stratford London

@EE @EveHughes2005 I’ve been tweeting since about 730pm and they’ve ignored every tweet laughable the level of service you get when your already a customer 🙄

@EE I have a complaint I would like to raise regarding the disastrous effects I was subjected to on 22 September due to the 4g not working!! Please can you kindly DM me to discuss. Thanks, lu

I need help @EE

@EE hi I need some help with my account

@dnljhnstn @EE Because there is a problem validating your data Dan

@EE Who gives a shit! Maybe instead of paying a fortune for a Hollywood actor to do your shite adverts you could invest in a decent website and app.

@VodafoneUK Whenever I'm back in the UK, I will never use @VodafoneUK again. Instead I will opt for @EE, or @O2 or or @ThreeUK or @giffgaff.

@EE so, I’ve lost my internet and you don’t have a helpline open after 9:00pm. That is very poor service.

@jayconomy @EE @Ofcom These are terrible!

@EE Add in that my tariff covers unlimited texts, I’ve never seen anything to tell me that group texts will be converted until I’ve done it and been charged. It was only a text. No pictures. To 12 recipients. I can’t understand how a charge that high can be justified.

@EE Thanks for getting back to me. I’ve a WhatsApp group now so already solved the future problem. However, this isn’t the first time I’ve sent group texts. I manage a kids football team and often blanket message the parents. From memory this is the first time this has happened.

Listening to my mum tell me about the absolutely shocking customer service from @EE today when she went to upgrade her contract. Not only were they rude, and abruptly questioned why she was leaving & THEN hung up on her. Thanks to @CPWTweets metro centre for getting her sorted

@EE bought a phone case with screen cover for my brand new Huawei P30 Pro.. to protect it.. Yet, the instructions were so poor I ended up dropping & smashing it! Please contact me regarding the cover & a refund of some description..

@EE cracking customer service from ‘Ollie’ in the Newcastle team this evening!!

@ShneurOdze @VodafoneUK I don't remeber having this trouble with @EE. It seems like a @VodafoneUK issue. #FRUSTRATION

@EE All fine now - must have been down for a few hours but got it sorted later that day 👌🏼

@EE Just tried - same issues on my the website. Unable to gift data - have over 40gb left yet telling me I am low on data ...

@EE all is all I can say customer service at its best! Your staff are making offers which clearly they have no business doing so and we are then told no sorry but you can have it for an extra £350 not a chance! Dead lock letter is going to be requested and ombudsman contacted 👌🏻

@EE Not a bad start thanks. Could not get into my online account earlier. Will try again.

@EE Yes I’m a new customer and waiting for my new phone

@EE It is. I'm using the one plus 7 and I've just done an update but it's still slow 😐

@EE I tried to call @ThreeUKSupport but was on hold for 50 mins. I requested a call back from them and nothing. So thanks for the help

@EE Yeah I am a new customer

@EE is all I can say customer service at its best! Your staff are making offers which clearly they have no business doing so and we are then told no sorry but you can have it for an extra £350 not a chance! Dead lock letter is going to be requested and ombudsman contacted 👌🏻

@EE Not really. Just in the same boat as everyone else now. I’ll need to cancel if it’s not here in 7 days unfortunately as I will lose the sale of my current phone. Just waiting and seeing what happens now

@Warnzavel @ThreeUK @EE It’s about to be a Lyca ting on both phones cah wtf

@EE what ridiculous service have been waiting for my replacement phone for three days! Failed delivery yesterday, they were told to deliver after 17:30 and tried at 14:35 also no door number given by EE have spent hours in phone queues! Not happy may just cancel all contracts

@EE You still failed to note the FREE AirPods (worth £159) plus the £100 cash back and that’s just with @virginmedia @O2 cleared the remaining balance and upgraded that customer to a new iPhone 11 and only on a 2yr contract. I’ve been with EE for since before as (T-Mobile&Orange -

Considering to join @ThreeUK or @EE cause @VodafoneUK is just providing shit customer service and miss-selling information

@NoServiceHereUK no data on Euston platform despite good signal on @EE

@EE Nope. It never did. Was told yesterday that my order hadn’t gone through (even though the previous person said it had an hour before that) so looks like I’m at the back of the queue now.

@EE Never had bad customer service with you until tonight, call about adding a Apple Watch to my contract got a guy who I felt wasn’t listening to me he then stuck me on hold for ages saying he was going to get some more info repeated what he had already told me not happy !

@EE was meant to get a call back regarding my bill and my complaint - ain’t got one and I can’t get through, help pls

@rmnaern @EE I don’t believe it’s first come first served anymore. My order I put in was when the phone was in stock for dispatch in 1 day conveniently “didn’t go through”. Took me 4 live chats for someone to tell me I had to cancel and try again now it’s anyone’s guess when it’s coming

@adam1baines @EE I literally NEVER have signal when I go through buckshaw, main reason I didn’t move there 😂😂

@EE Hi i was in the process of getting a code to unlock my ohone earlier then i was put on hold before the line cut off now my accounts locked and i cant find i way to contact customer service cause my number isn't registered apparently

@EE yet another network @O2 offering & doing more for their customers! Not to mention @virginmedia with their awesome iPhone & AirPods deals with the lowest monthly plan & £100 cash back!

@EE wouldn't match price plan offered by @SkyUK, even though a customer for 10 years and then stalling on giving me pac code, 4 calls so far... Do not recommend @EE @EE @EE 😡😡 😡 👎👎👎 #EEJOKE

Currently on my 7th call to @ThreeUK @ThreeUKSupport since 3pm. Been on hold for 12 minutes. Issue still not resolved. Still within my free cancellation period, so if this isn’t fixed swiftly, i’ll just be cancelling my contract and moving over @EE or @VodafoneUK

@Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Damn! Can’t believe they don’t even have any in stock anywhere... such a mess 😭

@EE any reason why, for the last few weeks, your 4G signal is shocking around London Waterloo and the South Bank. Phone shows 4G+ but web pages with images take an age to load. Even Facebook and Twitter pages take for ever to load. #NotReally4G

@EE Seems much better.. ill continue to monitor and respond to this thread if issues arise again. Thanks

@EE Everywhere... having to use wifi where possible and hotspot onto other network devices