EE Outage in Glasgow, Scotland

Guessing you lost your network again @EE just because there is a football match on. You really should invest in your network or pay me compensation for buying your inferior network it would be cheaper I imagine G51

@EE No errors just gives u the option to watch it on your phone. I have updated everything.

@kraljski @EE Ofcom might have something helpful. Or @MoneySavingExp Basically what they're selling you doesn't meet the minimum guaranteed speeds, so you should be able to have contract cancelled of they can't resolve issue.

@EE No, I’ve had zero updates. It’s already been months. The fact that there’s a been a known fault for months but the network checker says there’s no known faults is at best seriously misleading.

@EyebepD1979 @EE I’m having the same issue...

@EE Hi Rach, apologies I didn’t see that you had responded to this. Call Failed happening within the G1 1RX postcode area in Glasgow. A few of my colleagues on EE are experiencing the same issue. It happens more around midday.

@EE Hi Rach, apologies I didn’t see that you had responded to this. Call Failed happening within the G1 1RX postcode area in Glasgow. A few of my colleagues on EE are experiencing the same issue. It happens more around midday.

@EE It is always data throughput at busy times in busy locations. Coverage is fine, data just doesn't work. This is a frequent issue, others on EE reporting the same.

As business customers of @o2businessuk were experiencing some difficulties due to the network being out. Luckily we also have @EE sims as well for days like today. #ContingencyPlanning

@EE I had to call in was having issues I have someone from level two Tech calling later.

@EE go from the sublime to the ridiculous in the way they treat people. I really should be bright enough to tell them I’m going elsewhere and stick to it

If anyone has the BT Sport App with @EE and is thinking about Apple TV to cast it my advice would be don’t. It’s not compatible without them sending you off to Apple to fix the problem. They are basically selling you a non functioning system

@ben12_ @ThreeUK It’s been like that for years. They were supposed to be upgrading in the middle of November but it never happened. I moved to @EE because of it.

Well this is shit, tried to migrate to an @EE e-sim, didn’t work. Been disconnected. Tech support told me a store could sort it. Went to store, customer service girl literally threw another QR code at me. Didn’t work. Now in store 2 no joy.

@EE @ee managed to get it working by entering the details on my laptop, which didn’t have the multiple address fields issue - but would also error on topping up. Mobile web kept telling me I hadn’t entered an amount when I had. Mobile app finally let me top up. Test your websites.

@EE Which is absolutely zero help to me & should be specifically mentioned when handing in an unlocked phone as an early upgrade deal. I won’t be returning to EE with these nonsensical policies.

Completely thrown off paying my upgrade fee for the @oneplus 6t thanks to @EE over pricing the god damn phone 😴😴 can get double data for the same price elsewhere absolutely ridiculous man I hate contracts 😭😂

@jordand0uglas @EE @O2 @ThreeUK nah I'd just need to take it into the Apple store every month to get a genius to fix it

"We're @EE, the UK's biggest 4G network, yet we can't deliver the new Pixel 3 on time, despite our competitors @O2 and @ThreeUK getting the devices into their customers' hands on release day"

Great customer service on phone to @EE couldnt of been anymore helpful or empathetic to the situation

@EE are 100% the worst phone company going.

Hello @EE you might want to deal with this issue 😡😡 or lose two loyal customers and potentially many more due to ill treatment of NHS staff who are heroes of this country!!!

So my missus is an NHS Nurse and entitled to NHS Discount through @EE but she called them to add this and they said she can’t have it until her contract expires next Aug!! She’s been with them 4 years......customer service is a disgrace!! #NHS

@23KGraves @EE I never thought of trying this, seeing as my order has yet to be dispatched or even given a tracking number, hopefully I should be able to cancel in-store

@EE I’ve only had he WiFi for a couple of weeks I had the same problem with talktalk so moved to bt and had no problem with them but swapped to EE as bt had put their price up.

@EE why is it that my broadband is crap a lot lately but my actual data works better, I get data for Wen I'm not home I shudnt have to use it to get online while i have broadband at home, it's starting to get really annoying.

@EE Internet has completely gone down now. Lights are flashing but staying the same colour. Have tried rebooting.

@EE why the connection is too poor today and the internet is bad as well ?

@JacksterD @EE @NetworkRailGLC @VodafoneUK That is never a good thing - surly they want customers. That is a strange business model to make you walk away.

.@EE when are you going to fix the throughput issues in Glasgow City Centre. Data is does not work even when full bars! Getting like what @vodafoneuk used to be like. How do I escalate this to a higher more senior level. Top money EE costs more but service poor.

@EE hey can I cancel my home broadband? The constant intermittent service is a disgrace. Sick of it.

@EE Attempted to switch my Watch plan from old Apple Watch to new Apple Watch, but system won’t allow me. Help please!

@EE HELP!!!

@EE Hi, my data hasn’t been working since yesterday yet it says I have 4G. Can you help please?

@KarenRichmond77 @EE I thought there was signal issues with Virgin in Scotland...?

@EE I can’t access my account on the website. Will it be down for longer??

@ianwilson19711 @EE Apparently “the biggest network”. Glasgow city centre is the same. Takes me back a few years @vodafone we’re like. @ee are defo NOT the best. Most expensive network no backbone.

@EE your website is a joke! Cant get into anything to see about an upgrade & your live chat doesnt work!!!

@EE Yeah, still doesn't explain why I use the same apps and spend the same time using them yet using 3 x more data than I did with 3 mobile. I'm not the only one who's noticed this. Forums are full of similar complaints. Might actually make a formal complaint to a regulator

@ee why no service in Erskine? I have turned phone on and off and still no service.

@EE the coverage in Glasgow CC is terrible. Full 4G and nothing can load, notice it every time I’m in town.

@EE hi, just received a spam phone call (I have been involved in an accident) from a mobile number registered to EE. How can I report this so you can get the account shut down?

@EE .@EE hi, been trying to reset my password to login to the app. I still haven’t received email to action it. I did yesterday but then it expired, tried it again yesterday and gave up when email wasn’t sent again. Simply want to see re bills & possible upgrade. Why so difficult?

@EE I’ve just noticed a charge for Apple Music on my bill but I already pay for it through the app myself. So I’ve been paying double for months - How do I cancel this??

Appalling customer service @EE will be changing provider and I would say avoid if you can given our experience

@theimpossiblekj @EE Those poor boys in black, being mugged and assaulted all over the park...

@EE looking for some help if you could get back to me cheers

@EE Thanks Jo there was something about it that made me think so I called my bill is normally taken on the 5th and my contractors up next month but Tracy gave me advice and calmed me down please tell Tracy my heart scan was not great but got to have more tests

@EE You haven’t helped me with the first thing so I doubt you can help with anything else lol.

@EE can someone help please internet won’t work

@EE can someone help me internet is not working

@EE hi I took out the +10 eith100gb and was not offered a free wireless charger, poor form since am a long term customer

@EE I believe his name was Andy (unsure of the second name), Scottish guy. He booked me in for 4pm today to cancel a renewal on one of the phones on my account as I have 3 with you as I pre ordered the s10+ on an additional line. I don't want additional charges as I wont be using it.

So on @EE I have absolutely no signal when I'm at home so I have to rely on @bt_uk wifi/wifi calling but that constantly goes down too 🙃 honestly like living in the fkn stone ages in this house, what a load of shit

@IanMCalvert @EE You wouldn’t be getting those speeds, if there was unlimited data. That’s the point (well, one of many points). Cellular networks aren’t designed to deliver 20x the aggregate capacity they are today, especially in dense urban areas. 5G won’t fix that either.

@EE I talked to someone from EE online & reached the conclusion that, as I suspected, it was down to my ancient phone. Thank you.

@EE Had to phone through as online site was terrible

@EE Hey Peter! No worries. Well, it just rings, the recipient answers, and then it drops. I have two EE SIMs, same issue on both. No issue on Wi-Fi, so I can only assume it's a backend issue.