EE Outage in Glasgow, Scotland

@EE one of your advisors failed to do dpa with me, didn't ask for my name and then sat in silence for ages so I hung up. Usually good service as well so was a bit puzzled.

@SakuraSam3 @Virgin I had to put an out of office on as I can't Hotspot my mobile with @EE (which has amazing customer service by the way) all day. And @Virgin is so expensive we are looking for other providers atm

@EE We’re using more data because the broadband is so temperamental and poor (EE)

@EE I would like this week to slow down. Haha I'm back to work on Monday after sheilding for 3 months.

@BritBoxHelpUK trying to sign in to account through @EE but no matter what email address I use error message keeps showing. Help!

brilliant service there from @EE ...90 year old mum in law in hospital just now using her “emergency” PAYG phone to call folk..spent £60 on top-ups in three weeks..now swapped to a £7.50 a month deal with unlimited calls..Holly and Kate were absolute stars helping my wife !!

@EE @lilyhlprestwood My broadband down since yesterday morng G314SG Area I'm housebound need to do my shop..please help.

Hello @EE I appear to have had a massive signal strength drop to my 4G box. My postcode begins with G41 (Glasgow area) Ive trouble shooter the router and can see no fault with it.

@EE I am trying to cancel a line I have on my account, my daughter has taken out a new contract with u but I need to cancel her old one. I’ve been trying to get through on 150 but keep getting thrown out. Need help ASAP please. Thanks

@EE thanks to Peter W for all his help & support today via #twitter super efficient & resolved after a few dms. Much better service than via 50 min telephone call earlier today! New phone ordered 👏🏼

@EE disgraceful service today, unable to access nhs discount code for upgrade & then cut off mid conversation! #disappointed

@EE Yet will need extra data for filming all their stupid dances

@EE Yes, it says “there seems to be a problem... Sorry we’re having a little difficulty right now. Try closing the app and coming back later”. It has been doing this since I tried to logon yesterday. It’s the same with the website.

Hey @EE, every time I try to upgrade my phone online the site crashes at the final payment stage. And your live online chat seems to be down.

@EE Have tried but just says call volumes high and try online or web help!!

@EE @MarcAllera @rootmetrics Agree with this. Whenever I get a dropped call it's never my signal - always someone on another network 🙂

@EE broadband is shit. Constant buffering and cutting out. I'm switching.

been through account security questions with @EE customer support so many times while trying to get our mobile plans sorted out that I have now memorised the last 4 digits of my bank account number

Pre ordered @SamsungMobile s20 ultra on @EE cheers to Alan in Greenock call centre for help. Just need to sell one of my kidneys to pay the monthly fee.

@EE hi I’ve no 4G coverage in the G71 area of Glasgow is there a problem

Gotta love that good @EE customer service: 3 minutes of “press 1... press 2” and then it just rings out with an international dial tone. Classic.

@EE Can I get a DM? I'm having issues with my broadband.

@EE As well as the fact that my mobile signal has been atrocious for the last 2+ months, with barely 1 bar where previously I had 3. I can't run my business with this poor service.

@EE Hi @EE, Some major issues here with phone calls in general and staying connected to your live chat.

Hi @EE, Some major issues here with phone calls in general and staying connected to your live chat.

@EE Are you having issues with online accounts as mine keeps saying cant log you into your account at the moment.

@marcalleraee @EE my experience of your company is really not Good !!! Someone from your team called me last Saturday to confirm my broadband band will be active on the 14th !!! Today no service...perhaps you don’t care either

@EE need help with address error on latest order....can you help before dispatch?

@GeordieClarke Don’t they supply cell phones and dongles aren’t they going to be an issue? @EE

@EE another day, another xx hours going to be spent trying to get through to EE business support to try to resolve an EE ****-up which has left my customer with 4G broadband for 72 hours now. Hard enough running a business in normal times, let alone when EE send the wrong kit