EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Tonypandy, Pontypridd, Weston-super-Mare, Cardiff, and Hengoed.

City	Problem Type	Report Time
Tonypandy	Internet	4 days ago
Pontypridd	Internet	7 days ago
Weston-super-Mare	Internet	8 days ago
Cardiff	Internet	13 days ago
Cardiff	Wi-fi	1 month ago
Cardiff	Wi-fi	1 month ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 3 minutes ago from Cardiff, Wales

  @EE Morning. No signal in Cardiff. Any known issues?

• 
  Brian Evans (@brianevans83) reported 3 minutes ago from Porth, Wales

  @EE Only started this morning. Notification on my phone saying service suspended by service provider

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 4 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Robert Iles (@TonksMeow) reported 5 minutes ago from Weston-super-Mare, England

  @EE No. Good signal ..

• 
  Tom Wise 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TomWise_) reported 16 minutes ago from Cwmbran Central, Wales

  Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

• 
  Atif Raza (@atifter) reported 21 minutes ago from Llanyrafon, Wales

  Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

• 
  Jules Morgan (@thejoolzman) reported 21 minutes ago from Penarth, Wales

  @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

• 
  Karma Samsara (@CarolwalesKarma) reported 25 minutes ago from Cardiff, Wales

  @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

• 
  Samantha (@Samanth82113398) reported 26 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  lee williams (@thelee_x_w) reported 36 minutes ago from Cwmbran Central, Wales

  Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

• 
  CM Kerplunk (@Rivers_Slowmo) reported 39 minutes ago from Cardiff, Wales

  @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

• 
  Mark Rees PT (@markreesPT1970) reported 42 minutes ago from Barry, Wales

  @EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

• 
  Heidi Wurst (@Heidi_Wurst) reported 42 minutes ago from Cardiff, Wales

  @EE am trying to pay my phone bill but I can’t. Can someone help

• 
  Eddy (@ChrisEddy_7) reported 43 minutes ago from Llanyrafon, Wales

  So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

• 
  𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported 43 minutes ago from Cardiff, Wales

  @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

• 
  Angela Sweeney (@angelawales) reported 47 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  Connor Botwright (@ConnorBotwright) reported 47 minutes ago from Cardiff, Wales

  @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

• 
  Desta Omar (@desta_omar) reported 53 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  ski (@jordtho) reported 58 minutes ago from Barry, Wales

  @EE must be the worst run company on this planet taking over a year to cancel a phone after the contracts been paid and still getting charged after over 10 calls🤒 jarring robbing pricks

• 
  kebab (@kenandavestone) reported 60 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark (@MarkAmiga) reported 6 minutes ago

  @Samsung just got a new tablet via a contract with @EE and its asking me to scan a qr code, and I do not have one, and I cannot skip the screen either, how on earth am I supposed to use this tablet, when its stuck on this stupid scan qr code screen?!

• 
  Jean Morris (@jeannibea) reported 9 minutes ago

  @Hepworthclare @EE How dreadful. I'm with ee mobile for network & data only but since BT mobile moved to ee I’ve found Customer Service has dipped. I buy my phones from Apple outright & find it much more cost effective than having a mobile tied into an ee contract. Apple CS is superb. Good luck!

• 
  Will Wright (@WillWri36918764) reported 12 minutes ago

  @EE They already have several times and the problem keeps recurring, surely we're not getting what we pay for and therefore should be able to get out of the contract, with a refund

• 
  Luke Marsh (@luke_marsh_) reported 15 minutes ago

  @EE Help please

• 
  Mark Andrews (@mandrews2000) reported 21 minutes ago

  @AskEvrichatt Ffanklin WHEN CAN I EXPECT DELIVERY THIS IS BEYOND BELIEF @EE @BT your courier is letting you down

• 
  Craig Bailey (@Craig_Bailey41) reported 22 minutes ago

  @tescomobile @EE It just seems to be everywhere, I have to rely on WiFi to be able to communicate with my phone. It just seems poor on a whole. 😕

• 
  🧡❤️‍🔥🅖🅘🅖🅘❤️‍🔥🧡 (@itsmegigi_89) reported 25 minutes ago

  @EE whats happening with your internet its down yet again

• 
  Openreach (@WeAreOpenreach) reported 29 minutes ago

  @bionic_KT @EE Hi there, We can only accept permission from the land owner listed on the land registry, however it is down to the land owner to engage with us if they wish. I appreciate this is frustrating, I am very sorry for the delays with your order but unfortunately without (1/2)

• 
  cat elston (@wiccacat1) reported 30 minutes ago

  @EE hi. I’m trying to set up my friends ee top box but we have no volume. We’ve tried resetting the box and pressing home/7 but nothing is working. Help!

• 
  Wayne Wheatley (@WayneWheatley44) reported 30 minutes ago

  Can somebody contact me from @EE regarding your door to door salesperson pressuring my elderly mum into a new subscription. I need to contact someone to cancel this and reinstate her sky package.