EE

EE Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF11, CF23 and CF3.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Cardiff, Wales 02/26/2026 03:45

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (30%)

    Phone (30%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Caerphilly, Newport, Tonypandy, Pontypridd, Cardiff, Porth, Barry, Weston-super-Mare, Hengoed and Pontyclun.

Loading map, please wait...
City Problem Type Report Time
United KingdomCaerphilly Internet
United KingdomNewport Internet
United KingdomTonypandy Phone
United KingdomCaerphilly Phone
United KingdomPontypridd Wi-fi
United KingdomNewport E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • w00dsy_10 Chris Woods (@w00dsy_10) reported from Risca, Wales

    Got to love @EE, down for about the 4th time in 3 weeks 👍great service

  • LippyBoy123 Andrew Lippiatt (@LippyBoy123) reported from Cwmbran Central, Wales

    @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

  • VCBcom Vale Cake Boutique (@VCBcom) reported from Dinas Powys, Wales

    @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I was told that I had to borrow money to pay my bill and only then would I be allowed to have incoming calls back what a joke no one has been in xon5act with me since last Friday, no one at all to say I was being cut off shocking way to treat a customer

  • atifter Atif Raza (@atifter) reported from Llanyrafon, Wales

    Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

  • LRG0808 Leah Griffiths (@LRG0808) reported from Llantrisant, Wales

    Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!

  • charlesTdale charlesTdale (@charlesTdale) reported from Penarth, Wales

    @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

  • ChrisEddy_7 Eddy (@ChrisEddy_7) reported from Llanyrafon, Wales

    So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

  • Foxy_005 Nathan Fox (@Foxy_005) reported from Cardiff, Wales

    @RosssYoungx @EE Who cares, iPhone sucks

  • HuwJones58 Huw Jones🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HuwJones58) reported from Porth, Wales

    @EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe

  • photographyrsp Rob S Photography (@photographyrsp) reported from Porth, Wales

    Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!

  • caradyas14 Cara Marsh (@caradyas14) reported from Pontypridd, Wales

    So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

  • VCBcom Vale Cake Boutique (@VCBcom) reported from Barry, Wales

    So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice

  • Tyrone_PT Ty✌🏾️ (@Tyrone_PT) reported from Cardiff, Wales

    So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

  • KathW80 Kathryn Williams (@KathW80) reported from Cardiff, Wales

    Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

  • Daniel_Dineen Dan Dineen (@Daniel_Dineen) reported from Newport, Wales

    @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

  • daflewis_botn 𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported from Cardiff, Wales

    @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Masai_Williams Mass Eye (@Masai_Williams) reported

    Way to go @EE been a customer since y’all was One To One never mind T Mobile. Customer service Fail.

  • BobaFatt Bobby | DJ BobaFatt (@BobaFatt) reported

    @EE No need now, I spoke to an advisor on the phone last night. There's a general fault in the area that's not shown on your site. Possibly no home internet all weekend. It would be helpful if your website accurately reflected the info correctly tho, when numerous people flag issues.

  • Sasha_saffron #LapisLazuli (@Sasha_saffron) reported

    @EE Was due an upgrade last year, never received a text to remind 45 days where i could upgrade on my ANYTIME plan. So, tried to upgrade, they wanted the phone back and £300, told me to come back in Aug. So much for the ANYTIME plan. Disgrace.

  • KeithBr89743464 Keith Brown (@KeithBr89743464) reported

    @EE @EE any help please? Mine and other phones on my bill aren’t getting internet signal without connecting to WiFi even though says we have 4g.

  • Gingefizz Gingefizz (@Gingefizz) reported

    @ben_cameron @glastonbury @EE You’ve got reception right now. Anyway, you have an iPhone. Save the entire lineup page to your phone as a PDF by taking a “full page” screenshot. No signal required, still easily searchable. More complex than it needs to be? Yes. Still completely doable? Also yes.

  • simonwilliamsfd Simon Williams (@simonwilliamsfd) reported

    @EE Is your broadband network still experiencing problems in Dudley?

  • AnHonourMouse An Honour Mouse (@AnHonourMouse) reported

    2/2 @EE Also, I received a handset with a faulty mic, which has been replaced, and both phones have a terrible signal in many areas (maximum of two bars). Our previous phones on 4G appear superior at this point.

  • LisaCT68 Disgusted in Devon (@LisaCT68) reported

    @EE Hi is there an exiting customer number to call if i want to change my broadband plan

  • _Marc_74 Marc (@_Marc_74) reported

    @EE 15 mins on chat just to confirm what I already know and that it is acceptable to charge £2.50 for each call when each was for 30seconds as quality was terrible...

  • fernleyj Joe Fernley (@fernleyj) reported

    @OpenreachHelp Still down guys. De am openreach issue. And @bt_uk are aware. @ee struggling here too. Coincidence?