EE Outage Report in Cardiff, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23 and CF5.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Phone (41%)
-
Internet (35%)
-
Wi-fi (9%)
-
Total Blackout (9%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Newport, Caerphilly, Tonyrefail, Tonypandy, Pontypridd, Porth, Pontyclun and Hengoed.
City | Problem Type | Report Time |
---|---|---|
Internet | ||
Internet | ||
Wi-fi | ||
Internet | ||
Phone | ||
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Maarten (@MaartenSleeckx) reported from Victoria, Wales
@EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?
-
Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales
@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
-
Mark Rees PT (@markreesPT1970) reported from Barry, Wales
@joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs
-
Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
-
Desta Omar (@desta_omar) reported from Cardiff, Wales
Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE
-
Samantha (@Samanth82113398) reported from Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
-
Michèle Seren💙 (@MicheleSeren) reported from Taff's Well, Wales
@EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help
-
Mark Rees PT (@markreesPT1970) reported from Barry, Wales
@Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions
-
Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
-
cheryl (@cherylockerby) reported from Barry, Wales
@EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago
-
Allan Rees (@welshpolitical) reported from Cardiff, Wales
@EE why have you redesigned your app My EE app.... again? Its crap.
-
Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
-
Owain Llŷr Harris (@owainharris3) reported from Porth, Wales
@EE network down in my workplace again. Really not good enough. #nosignal #poorservice
-
Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
-
Jules Morgan (@thejoolzman) reported from Penarth, Wales
@EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.
-
lee williams (@thelee_x_w) reported from Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
-
jude wood (@judiththomas4) reported from Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
-
Mark Rees PT (@markreesPT1970) reported from Barry, Wales
@stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later
-
Mark Rees PT (@markreesPT1970) reported from Barry, Wales
@QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great
-
Mark Rees PT (@markreesPT1970) reported from Barry, Wales
@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Jon Marsh (@Marsh83Jon) reported
@James_Robbo_PGA @EE Switch to 3, they have always lead the market with data and I’d never change!
-
Rob H (@j3llyh3ad) reported
@MikeeTHFC @EE Cheers Mike. FYI, I just texted HELP to 60071 and got a response from an EE Diagnostics bot, telling me that things should be resolved at my location by approx. 7pm today.
-
Jim Casey (@JimCase70526913) reported
@EE Sim only deals poor with EE. Despite being an existing customer, wife's quoted more than double sky - for example.
-
Joleen Smit (@joleen_smit) reported
@EE +447861451500 Please help
-
Rosie (@woggles93) reported
@EE What do we do to get an external antenna put on our caravan? Were looking at having mobile wifi inside, but the signal is better outside.
-
Jenny Palmer (@sparklexstyle) reported
@EE I have to wait until Tuesday for complaints team to come back to me - when BT will also be coming to fix my broadband - I moved to BT because they bought EE
-
Jenny Palmer (@sparklexstyle) reported
@EE No service from either EE or BT though I am paying them collectively £265 per month - terrible
-
Matt Cottam 🇹🇭🏴🍊 (@MattCottam4) reported
@MarkFlatley @giffgaff @EE It’s crazy how bad mobile signal is in the UK. I’ve NEVER had a black spot in Thailand, even on ferries crossing the sea. EE served me well last time out. 👍
-
Judewell (@MajinJudewell) reported
@EE internet has being up and down all day 😑
-
Jenny Palmer (@sparklexstyle) reported
@EE EE sent me a new sim on Weds - said it would take 3-5 days to arrive - knew that my BT broadband was down - but decided to deactivate my current sim at 11.01 pm last night and left me with nothing -