EE Outage Report in Cardiff, Wales
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If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF11 and CF23 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
- Internet (43%)
- Phone (29%)
- Total Blackout (12%)
- Wi-fi (11%)
- E-mail (3%)
- TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Pontypridd, Cardiff, Newport, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd
|
Internet | 8 hours ago |
|
Cardiff
|
TV | 3 days ago |
|
Newport
|
Internet | 4 days ago |
|
Pontypridd
|
Internet | 4 days ago |
|
Cardiff
|
Wi-fi | 5 days ago |
|
Cardiff
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Ross Maisey (@TweetterRoss) reported from Church Village, Wales@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
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dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Chris Lent (@MrChrisLent) reported from Cardiff, Wales@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
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Angela Sweeney (@angelawales) reported from Alway, Wales@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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Gill Howells (@gilliehowells) reported from Trethomas, Wales@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
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Sally Evans (@PerformandGrow) reported from Barry, WalesPlease help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Dino Tessaro (@savalleyboy) reported from Pontypridd, Wales@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed
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used to be @Jelcics (@Jakesmummmm) reported from Barry, Wales@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!
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Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales@EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?
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Angela Sweeney (@angelawales) reported from Alway, Wales@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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aaron (@Azz_Culbertson) reported from Cardiff, Wales@EE been no signal in North Cardiff for 2 days now
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Eugene OCarroll (@EugeneOakharold) reported from Langstone, Wales@EE the network is quite slow today NP18 2NT any ideas??
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Robert Purvis (@robertpurvis) reported from Cardiff, Wales@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Iestyn T Davies (@iestyntdavies) reported from Newport, Wales@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Ross Maisey (@TweetterRoss) reported from Church Village, Wales@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Dales Bike Centre (@DalesBikeCentre) reported@EE 4th day without a mobile signal. Can you please send someone out to switch the mast back on after power cut. Everytime, this happens?? DL11 6AW
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Charlie Shakespeare (@CharlieShakes) reportedMy fiancée haggling with @EE on the phone... Girl at EE: "Sorry I can't hear you very well." Fiancée: "Yeah that's cos the signal's bad with EE!" Proud 👏 @AngelFletchPen
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darrenianson (@darrenianson) reported@VodafoneUK I’ve been on web chat with six different people now that cannot solve my account problems. This is very poor service you need to sort out your processes! @EE would you like a loyal customer?
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Stephen Hume (@steve_hume) reportedNo @EE network in lower Swaledale since Boxing Day. Time for an Uninterruptible Power Supply (UPS)? O2 signal seems to be ok after any power cuts!
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Eilidh Grant (@alesbales) reportedHi @bluelightcard can you please help me get a code for an @EE discount I'm unable to get the discount as I don't have an NHS email. I work in a children's hospice and have a valid bluelight card but they can't give me the discount without an NHS email..
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orla conaghan (@orlacon0) reported@EE @sparkycaro Why should we have to do that everytime we want to go on the app though?? I've had issues for the last month & shouldn't have to uninstall & reinstall each time I want into it, ridiculous
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Jack 🤙🏻 (@_jswyd) reported@EE We have been trying to get it sorted since January 2020. Shocking service
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Ethan (@Etha0011) reported@ee what’s the point in a cancellations option on 150 if it routes you to a team who can’t help.
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Stewart French (@Frenchy82) reported1hr 5mins (so far) into a call with @EE and they’re still refusing to escalate my complaint because there “no point” Advised call handler that I will now escalate it to the @financialombuds but still wouldn’t escalate my complaint….
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Andy Man City Fan TV (@AviationBlue) reported@MarcAllera @EE You need to sort your **** out with your BT Broadband, Openreach and Fibre to the Home Team.....been offline for 4 weeks - still not fixed. Utter shambles Marc. Hope you had a very merry Xmas. 😡