EE Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF23, CF24, CF10, CF11, CF14 and NP10.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (49%)
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Phone (24%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Ynysddu, Pontypridd, Newport, Caerphilly, Porth, Weston-super-Mare, Hengoed and Tonyrefail.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Ynysddu |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
Internet | |
| Newport |
Phone | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Chris Woods
(@w00dsy_10) reported
from
Risca, Wales
Got to love @EE, down for about the 4th time in 3 weeks 👍great service
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kebab
(@kenandavestone) reported
from
Newport, Wales
if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.
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kebab
(@kenandavestone) reported
from
Newport, Wales
@EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon
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Robert Iles
(@TonksMeow) reported
from
Weston-super-Mare, England
@EE No. Good signal ..
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Nörm•i•am
(@storrmin571) reported
from
Cardiff, Wales
@EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty
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Kayleigh Johnson♡✨
(@kayleighj_11) reported
from
Newport, Wales
@EE is there any problems with the network - I can’t ring out on my phone! Thanks
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Kathryn Williams
(@KathW80) reported
from
Cardiff, Wales
Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!
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Aled Thomas
(@AledThom) reported
from
Tonypandy, Wales
@EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits
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Dan Dineen
(@Daniel_Dineen) reported
from
Newport, Wales
@EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not
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Cara Marsh
(@caradyas14) reported
from
Pontypridd, Wales
So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡
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𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴🦢
(@daflewis_botn) reported
from
Cardiff, Wales
@EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue
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Vale Cake Boutique
(@VCBcom) reported
from
Dinas Powys, Wales
@EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!
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Atif Raza
(@atifter) reported
from
Llanyrafon, Wales
Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE
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Gavin Lewandowski
(@gavinlew) reported
from
Butetown Community, Wales
@ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking
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Vale Cake Boutique
(@VCBcom) reported
from
Barry, Wales
So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
-
charlesTdale
(@charlesTdale) reported
from
Penarth, Wales
@sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby
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Leah Griffiths
(@LRG0808) reported
from
Llantrisant, Wales
Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!
EE Issues Reports
Latest outage, problems and issue reports in social media:
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mgz aka MoGzEH
(@ChrisBoggett) reported
@DPDgroup_news @EE This is literally first time I have been let down by dpd in such a way, hermes are yodel maybe but not dpd. Not 1 text call or email. Birthday was less special.
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David Holmes
(@DTH79) reported
@EE What a joke, yer again lied to by a sales agent at EE - yesterday I was told a lie by one agent, got through to a second agent and said please listen to the call. He offered to but also became rude when I challenged him on what he had said and assumed about me. So he decided
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Gemma
(@Gemma33571821) reported
@EE Yeah Jess, I've had no connection for 3 days even though my bill is paid. Not really keeping up your end of the bargain as a company are you? I can see hundreds if not thousands of other people are having the same issue. Surely we'll be paying a reduced bill this month?
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Nafeesa
(@Precious0312) reported
@EE hope you can help, I ordered a new SIM last week dn yet to receive this. I need one ASAP as I have a new 5g phone and need to return my current one as p/exchange
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Gary Johnson
(@Gary10001Gary) reported
@EE are you choosing who you reply to. I have raised issues on numerous occasions over the last three days. I have sent 8 direct messages and rides a formal complaint. Why doesn’t it surprise me that you haven’t responded, your customer service is shocking, customer retention ??
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Kevin Scallan
(@ScallanKevin) reported
@EE why are you ignoring my tweets and dm’s? Is this the way you treat all of your customers?
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LegacyLadd
(@LegacyLadd) reported
@EE What’s happening with your home broadband? 2 days straight I’ve had no internet connection… I tried restarting the router, I called the team but no help?..
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ali gregory
(@AlisonBrandon) reported
@EE rob at Plymouth customer services. Please phone back as you were finally helping me with my problem and I think you accidentally cut me off!!
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bk2020
(@bk202058977146) reported
@EE Glad you didn’t mention the rubbish you sold me and couldn’t help me fix it without being with a phone. All because you wouldn’t answer you phone.
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Onestream Broadband
(@Onestream_UK) reported
@elliirosee @kaylzwhite @EE Hi Eleanor, sorry to hear this, if you can send us your account number we would love to get in touch and try to help.