EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Hengoed, Barry, Cardiff, Newport, Porth, Caerphilly, and Pontypridd.

City	Problem Type	Report Time
Hengoed	Internet	5 days ago
Barry	Internet	17 days ago
Cardiff	Internet	17 days ago
Barry	E-mail	17 days ago
Barry	Internet	17 days ago
Newport	TV	17 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 50 seconds ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  kebab (@kenandavestone) reported 7 minutes ago from Newport, Wales

  @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 8 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Gareth Wyn Hughes (@garethwynhughes) reported 10 minutes ago from Tonypandy, Wales

  Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

• 
  Huw Jones🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HuwJones58) reported 11 minutes ago from Porth, Wales

  @EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband

• 
  Sally Evans (@PerformandGrow) reported 12 minutes ago from Barry, Wales

  Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

• 
  Leah Griffiths (@LRG0808) reported 16 minutes ago from Llantrisant, Wales

  Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!

• 
  Vale Cake Boutique (@VCBcom) reported 16 minutes ago from Dinas Powys, Wales

  @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

• 
  Daniel Thomas (@dklthomas6666) reported 17 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Desta Omar (@desta_omar) reported 30 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  sofia (@sofiaBswaine) reported 36 minutes ago from Barry, Wales

  @EE I’ve got no signal at all ? It’s suddenly gone

• 
  kebab (@kenandavestone) reported 37 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Brian Evans (@brianevans83) reported 38 minutes ago from Porth, Wales

  @EE Only started this morning. Notification on my phone saying service suspended by service provider

• 
  Allan Rees (@welshpolitical) reported 38 minutes ago from Cardiff, Wales

  @EE why have you redesigned your app My EE app.... again? Its crap.

• 
  Samantha (@Samanth82113398) reported 39 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  aaron (@Azz_Culbertson) reported 46 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 51 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Rochelle Theaker (@roch123) reported 53 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  Ade (@Bubwal) reported 55 minutes ago from Cardiff, Wales

  @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

• 
  charlesTdale (@charlesTdale) reported 59 minutes ago from Penarth, Wales

  @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pauline Cullen (@PaulineCullen14) reported 1 minute ago

  @SiDix67 @EE Absolutely terrible customer service from EE , what has happened to them ??

• 
  James G (@jgoodliffe_) reported 2 minutes ago

  @EE This is incredibly disappointing. I will be submitting a formal complaint.

• 
  quietcacophony (@cacophanyofcow) reported 4 minutes ago

  @EE your app is just awful. I was about to buy hundreds of pounds worth of kit but have given up. It is always so slow, glitchy etc. I actually tried numerous times to get to check out and just cba now.

• 
  Nick (@_nicks_tweets) reported 4 minutes ago

  @EE having any issues with roaming??

• 
  🐐 (@oatesch) reported 7 minutes ago

  @rorysutherland HS1/eurotunnel is a particular embarrassment. @EE were contracted to provide signal (perhaps just tunnels?) and yet there’s ~none

• 
  JohnR36🤍💙🇸🇱 (@johnrtrfc) reported 12 minutes ago

  @EE @ChrisMilbank EE are garbage and a rip off..

• 
  Gammonzilla 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Gammonzilla) reported 15 minutes ago

  @England @EE WTF? Members of the Nigeria squad seem to have infiltrated England's camp - again! They really need better security

• 
  Pete Searle (@PeterSe38295412) reported 18 minutes ago

  @EE what an shockingly bad customer service you have. Ive been waiting on a manager to return a call since Monday. Its truly an appalling company.

• 
  Anthony Sheridan Neil ll (@AnthonyNumamoid) reported 18 minutes ago

  Having a slight problem with my @EE Phone contract, I had to change my number but forgot to add the new number to my @EE profile now it is only sending verification codes to my old number so I can’t access my contract details. Already dialled 150 but it didn’t help.

• 
  Nathan (@Na676767nana) reported 19 minutes ago

  @EE my mum and dad are in turkey just landed today but isn’t getting any service can you help at all? They both having issues