EE Outage Report in Cardiff, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF14, CF24, CF11 and CF23.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (43%)
-
Phone (29%)
-
Total Blackout (13%)
-
Wi-fi (11%)
-
E-mail (3%)
-
TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Newport, Pontypridd, Hengoed, Cardiff, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Total Blackout | |
| Pontypridd |
Internet | |
| Hengoed |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.
-
Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
-
J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]
-
Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.
-
Chris Lent
(@MrChrisLent) reported
from
Cardiff, Wales
@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
-
Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed
-
Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
-
Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?
-
Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
-
Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
-
aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
-
Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
-
Simon Latham
(@Welsh_Si) reported
from
Caerleon, Wales
@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
-
Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
-
used to be @Jelcics
(@Jakesmummmm) reported
from
Barry, Wales
@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!
-
Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please
-
Mike Walmsley
(@mikewalmsley11) reported
from
Barry, Wales
Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?
-
NonWatcyn #IndyWales
(@nonwatcyn) reported
from
Cardiff, Wales
@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
-
Dino Tessaro
(@savalleyboy) reported
from
Pontypridd, Wales
@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
-
Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
GavinH
(@Gavin_H76) reported
@EE Day 3 and still saying normal service in 16 hours on the Web page
-
Stuart Buckley
(@stuartpbuckley) reported
from
Tarleton, England
@EE Hi, services are really bad in PR4 post code area. I have both home data sim and mobile and both very poor. Having to use a three sim to work.
-
Kirsty Shields
(@kirstyshields86) reported
@EE my data is still not working from yesterday.
-
Mass Eye
(@Masai_Williams) reported
Nice going @EE time to set up subroutines to see if y’all are not only the, in your words at least, Best Network, but the most complained about one too. This issue with a lack of reasonable recourse has spanned several years, devices and services I’ve had. #neveragain #avoidee
-
john shewan
(@shoobsy1969) reported
@EE Trying to upgrade online but your website doesn’t allow this can you help?
-
catherine smith
(@catheri19156028) reported
@EE whats happening? No service again
-
Catherine
(@NTMF4G_85) reported
@EE Do you know when this will be rectified? I'm missing very important calls and I don't think WiFi calling is working any better. I think a discount on my very high bill for service lost is in order too. Loyal customer since 2007
-
Bobby | DJ BobaFatt
(@BobaFatt) reported
@EE @glastonbury As an actual paying EE customer, reckon you could fix my home internet please?... It's been off since last Friday. None of your advisers have been able to tell me a) what's wrong or b) when it will be fixed. Your website is wrongly saying there are no issues in the area.
-
Mark Brett
(@markbrett) reported
@EE Hi I am an EE customer and recently one of your employees emailed me asking me for my Apple ID and password. Is this acceptable? Is this normal allowed behaviour? I rang Customer Service to complain who didn’t seem very interested to me
-
David Good
(@davidgood89) reported
@EE are you having top up issues? Have tried to top up a PAYG sim several times today and keep getting error “Oops somethings not working…”