EE Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Pontypridd, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.

City	Problem Type	Report Time
Cardiff	TV	2 days ago
Newport	Internet	3 days ago
Pontypridd	Internet	3 days ago
Cardiff	Wi-fi	4 days ago
Cardiff	Internet	4 days ago
Newport	Wi-fi	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Lee Lewis (@lee_a_lewis) reported 1 minute ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 3 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 6 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  Chris Lent (@MrChrisLent) reported 11 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 13 minutes ago from Dinas Powys, Wales

  Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

• 
  Ross Maisey (@TweetterRoss) reported 19 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  Lee Lewis (@lee_a_lewis) reported 20 minutes ago from St. Athan, Wales

  @EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

• 
  Simon Latham (@Welsh_Si) reported 22 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  Angela Sweeney (@angelawales) reported 23 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  Christopher Guy (@ChrisJG1988) reported 31 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Rhys (@TheRhysCooper) reported 34 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 37 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Jack Rickus (@4rickus4) reported 41 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Lee Lewis (@lee_a_lewis) reported 41 minutes ago from St. Athan, Wales

  @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

• 
  Lee Webster (@leeweb79) reported 42 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

• 
  used to be @Jelcics (@Jakesmummmm) reported 43 minutes ago from Barry, Wales

  @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

• 
  Mike Walmsley (@mikewalmsley11) reported 46 minutes ago from Barry, Wales

  Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

• 
  Ross Maisey (@TweetterRoss) reported 53 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  aaron (@Azz_Culbertson) reported 58 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  Dino Tessaro (@savalleyboy) reported 60 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark #IndyScot #FBSI 🦄🕷️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@lochvue) reported 3 minutes ago

  @howstar123 @EE They're incompetent liars! I've had no service for six weeks now. All the best

• 
  MudBone (@EssexDe55) reported 4 minutes ago

  As a new customer to @VodafoneUK I gotta say their signal coverage is piss poor compared to @EE ...get what you pay for I suppose.

• 
  Mr Fonzie (@MR_FONZIE) reported 4 minutes ago

  @ee is your app down as I can't pay my bill??

• 
  The Black Klaymore (@BlackKlaymore) reported 12 minutes ago

  If you're looking for a mobile phone service provider steer clear of @EE. No service for six weeks now and no help from their incompetent customer service team #EE

• 
  St Locks (@saintlocks) reported 14 minutes ago

  @EE I have dm’d but you will give me the same old crap they have given me over the phone. £10 comp for three days of no service on a business line. Pathetic.

• 
  Mollie Towers (@MollieTowers) reported 16 minutes ago

  @EE I need help please

• 
  Jamie (@MrJamalam) reported 18 minutes ago

  @EE I’ve now wasted best part of 4 hours either on the phone or going to stores. It really shouldn’t be this hard to get my esim moved to my new phone. I’ve had it a week now and still can’t get it sorted. If you’re having trouble sourcing paper to print a code, il supply that..

• 
  Alex (@AlexShrop) reported 19 minutes ago

  @EE Shocking service from EE from my POV. Been on hold for over 30 minutes. Trying to get an answer as to why I have no mobile internet!

• 
  Sarah (@j8sers) reported 20 minutes ago

  @EE what's going on with signal in DN9 Epworth area. Disgusting rubbish service for weeks! Struggling to answer calls, send messages, virtually anything. How much longer, we r all still paying our monthly tariff and getting no service

• 
  Mark (@Emgee2010) reported 26 minutes ago

  @EE Is your app/website down? I'm unable to log in again.