EE Outage in Cardiff, Wales

@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

@EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

@EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

@EE been no signal in North Cardiff for 2 days now

@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

@EE the network is quite slow today NP18 2NT any ideas??

@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

@Lindemann27 Tried all that! Even followed a guide online to check the router firmware was up to date! Last I can think is I need a signal booster but my flat is tiny! I’m practically sitting on the router!! It ******* useless @EE

@EE disappointed this evening, Any idea why my wife can't get as good a deal as a new customer for her renewal, even though we have both been with you for about 14 year. Shoddy. Think she'll be moving away

@EE I keep getting packet loss like wtf I have not been promised the WiFi I was told and this is been going on for months and I am getting ****** off

Hey @EE we pay for the BT sport app and when I cast it it doesn't have any sound. Can you help?

@LeaveEUOfficial @EE This kind of waste of money on lego knocks me ill. My brother has struggled for years due to lack of support after fighting and taking a bullet for our country. Who ever made this decision should never work for the British legion again.

@LeaveEUOfficial @EE His debt out 10k would of done it. So I suggested getting in touch with them so he did and couldn't get any decent help because some were fines (unpaid water bills things like that) he is now having to get a loan with 35%apr over 4years so he is only paying £350 out not £600 2/3

@malikimraj1989 @EE @educationgovuk Put in a formal complaint and then if ee don’t do anything in 8 weeks take it to the ombudsman i think I know why you have robbed by ee.

@EE @educationgovuk Hi I can’t understand what your customer service are saying it dose not make any sense.

@EE Yes still issues. I log in then the app automatically closes.

@EE broadband slow or not working at all ch5 1qn ...please help