EE Outage Report in Cardiff, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF23, CF10, CF11, CF14 and NP10.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (48%)
-
Phone (25%)
-
Wi-fi (13%)
-
Total Blackout (9%)
-
E-mail (3%)
-
TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Porth, Ynysddu, Pontypridd, Newport, Caerphilly, Weston-super-Mare and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Porth |
Internet | |
| Cardiff |
Total Blackout | |
| Ynysddu |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Peter MacCabe
(@peterkin1010) reported
from
Barry, Wales
@MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book
-
🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
-
Vale Cake Boutique
(@VCBcom) reported
from
Dinas Powys, Wales
@EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!
-
Nathan Fox
(@Foxy_005) reported
from
Cardiff, Wales
@RosssYoungx @EE Who cares, iPhone sucks
-
Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I was told that I had to borrow money to pay my bill and only then would I be allowed to have incoming calls back what a joke no one has been in xon5act with me since last Friday, no one at all to say I was being cut off shocking way to treat a customer
-
Tom Wise 🏴
(@TomWise_) reported
from
Cwmbran Central, Wales
Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼
-
Vale Cake Boutique
(@VCBcom) reported
from
Barry, Wales
So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice
-
Andrew Lippiatt
(@LippyBoy123) reported
from
Cwmbran Central, Wales
@EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!
-
Ty✌🏾️
(@Tyrone_PT) reported
from
Cardiff, Wales
So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂
-
Anthony Pesticcio
(@TheRealBerty) reported
from
Cardiff, Wales
@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon
-
Rob S Photography
(@photographyrsp) reported
from
Porth, Wales
Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!
-
Eddy
(@ChrisEddy_7) reported
from
Llanyrafon, Wales
So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!
-
t🍉
(@tanyasimoneox) reported
from
Weston-super-Mare, England
@EE I wouldnt test my patience today David, I’m pregnant and very hormonal. I’ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But it’s ok I have 4 days left to decide to cancel and go for maybe a better broadband.
-
Ash Lister
(@AshL93) reported
from
Cardiff, Wales
@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
-
Atif Raza
(@atifter) reported
from
Llanyrafon, Wales
Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE
-
Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking
-
Leah Griffiths
(@LRG0808) reported
from
Llantrisant, Wales
Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!
-
Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe
-
Huw Jones🏴
(@HuwJones58) reported
from
Porth, Wales
@EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband
-
Ade
(@Bubwal) reported
from
Cardiff, Wales
@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Ceejay Julien
(@CeejayNightwing) reported
@EE On the plus side, the last tech I spoke to over the phone actually gave a damn enough to check my service history & discover a fault. The Openreach guy too was incredibly good & this all stemmed from a EE rep on twitter getting involved. Speed degrading already, copper aint fibre
-
Στέφανος Μόις
(@moyesie22) reported
@EE That’s annoying as when searching on website it gives the impression that EE use WiFi calling instead of a dedicated app (such as that o2 use) when overseas with no compatible local network.
-
Karen Young
(@Kareneve66) reported
@EE I have been trying to return a phone that was sent to me in error for a week. I was sent the wrong order! Despite numerous phone calls, I cannot get through and I am not getting even an automated response from your emails. This is terrible customer service. Please sort this!
-
apw
(@apwOfficial) reported
@EE I keep getting these messages saying there is a problem then get this one. MyPlace update: The problem near Home has now been fixed, we recommend you restart your device. If you have already done this and are still having problems, please call us on 150. Can you advise ?
-
Dawn wilkinson
(@Dawn04600135) reported
@EE Hello I'm sick of my Internet not working I'm not going to pay for a service that's got speed problems I would like to have an engineer out to sort this or I'm going to find someone else to provide me an Internet service that works
-
Chris Williams
(@cwilliams9611) reported
@EE My EE account says im ready to upgrade, but the upgrade option on the site doesn't work. There is Shop, Upgrade, Account. All work except Upgrade. On clicking Shop, the page tells me I can't add anything extra to my account?
-
Ruth Guthrie
(@na1edi) reported
@EE hi EE. What’s going on with your app? (Same info on your website, so it’s not my phone) My data balance is zero and I haven’t been in the country for 2 weeks - during which my balance should refresh to full capacity. Please help? I have DM’d you
-
Charlotte Jessop
(@charlie_chica81) reported
@EE since my contract finished I have had poor speeds but coming into 2022 it is appalling... can someone help please, I am trying to work 😢
-
Steve Fidgeon
(@Fidge73) reported
@EE It's sorted now. However it took over 30 minutes to get through to customer services and then a further 45 minutes speaking to tec support to resolve it.
-
Allen Bell
(@AllenBell960) reported
@EE been trying to get through to yous since last night to sort my bill before yous turn my network off. Can't get through, fukin redicoulous goni end up just goin wae another network