EE Outage in Cardiff, Wales

@EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

@EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

@ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

@EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

@EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do

@EE What’s happening to the service/ signal in Cardiff 1 bar of signal all weekend and all our iPhones

@EE what’s going on with the signal in Cardiff it’s been very poor since Friday are you able to shed any light to this #poorservice

@EE is there a problem in CF5, no signal at all.

@SkyHelpTeam @SkyUK #shambles #broadband @EE #terribleservice #CustomerExperience #customerservice #ondemand #boxsets #sky #skytv over 5 & 1/2 hours I have been on line now trying to sort out a simple tv problem! 🤬😡 worst customer service experience ever!!

@EE awful service in caerphilly shop really spoke to like dirt will not be using EE once my contract is up very disappointed

@EE credit where credit is due. Thanks @Russ & @Rachel great customer service ***** 👍

@EE I am staying with EE eventually, but want to cancel the contract and later start a Sim Only one. Thanks, now please let me know how to end the contract. Cheers.

CALL-iwch @EE AKA FA Anywhere... My no 707 469, ee seems to be down today!

@EE 40minutes and I’m still on hold!! Great customer service this is 👍🏻

@EE @piresrobert7 @hashtagutd @FCRebelTweets I would rather some good customer service

@EE No Jenny. I didn’t. I was waiting for a call back between 2-3 today, which never happened. I then called EE and was on the phone for 20 minutes and still got nowhere. I was given an email address to contact and I have heard nothing since 👌🏽

Massively let down by @EE Shocking

@EE Still rather use a phone box than your shit company

@GoogleUK @madebygoogle @EE very disappointed that I didn’t get my pixel 3 on launch day after pre ordering... called EE they just said it’s not there problem ! #badcustomerservice #shameful #teampixel

Ok this is odd. My docker problems weren't just docker, it's everything IPv4. All my IPv6 connections are fine, but v4 are very slow. What's even weirder is that my IPv6 connection is a 6in4 connection, so I guess it's just computers being comuuters. (@EE)

@EE Thanks for arranging the phonecall no help what so ever so once my phone has been returned I'll be leaving EE!

@EE Wait for it to be sent back and you'll cancel the new plan

@EE hi guys, I’ve been speaking with customer service about an issue and the adviser tried hard to put me off making a complaint then told me I couldn’t have copies of the call recordings. I thought #GDPR and #DPA meant that I could request my personal details etc @ICOnews

@EE I have an active Apple Watch subscription I’ve been paying for, turns out it’s not been connected to my iWatch. I’ve tried correcting this but it hasn’t worked. Can you help??

@calvinley @EE yep. ee are proper shit though. if I didn't get discount off my contract I would have left them years ago

@EE Good morning. Broadband running slow for last few days in Cardiff (CF24). <7 mbps and 1 mbps. This does not seem right.

@EE Wi-Fi calling doesnt help when you are trying to use apps etc on your phone and even though it shows 4G and signal its says cant use them due to no network coverage

@EE Been every week for the past month or so, sometimes cant even get a signal dont understand why I pay for a service that struggles to work. cf5 5ng

@EE maintenance work again your signal has gone rubbish recently been with you over 10 years and starting to look elsewhere #shocking

@EE You haven’t helped me with the first thing so I doubt you can help with anything else lol.

@EE can someone help please internet won’t work

@EE can someone help me internet is not working

@EE hi I took out the +10 eith100gb and was not offered a free wireless charger, poor form since am a long term customer

@EE I believe his name was Andy (unsure of the second name), Scottish guy. He booked me in for 4pm today to cancel a renewal on one of the phones on my account as I have 3 with you as I pre ordered the s10+ on an additional line. I don't want additional charges as I wont be using it.

So on @EE I have absolutely no signal when I'm at home so I have to rely on @bt_uk wifi/wifi calling but that constantly goes down too 🙃 honestly like living in the fkn stone ages in this house, what a load of shit

@IanMCalvert @EE You wouldn’t be getting those speeds, if there was unlimited data. That’s the point (well, one of many points). Cellular networks aren’t designed to deliver 20x the aggregate capacity they are today, especially in dense urban areas. 5G won’t fix that either.

@EE I talked to someone from EE online & reached the conclusion that, as I suspected, it was down to my ancient phone. Thank you.

@EE Had to phone through as online site was terrible

@EE Hey Peter! No worries. Well, it just rings, the recipient answers, and then it drops. I have two EE SIMs, same issue on both. No issue on Wi-Fi, so I can only assume it's a backend issue.