EE Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Cardiff come from postal codes CF23, CF14 and CF24.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at EE
EE is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Tonypandy, Cardiff, Newport, Pontypridd, Porth, Caerphilly, Penarth, Cathays and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Tonypandy |
TV | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Gareth Wyn Hughes
(@garethwynhughes) reported
from
Tonypandy, Wales
Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?
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sofia
(@sofiaBswaine) reported
from
Barry, Wales
@EE I’ve got no signal at all ? It’s suddenly gone
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Michèle Seren💙
(@MicheleSeren) reported
from
Taff's Well, Wales
@EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
Still no network @EE WHAT ARE YOU DOING ABOUT IT ??
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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Allan Rees
(@welshpolitical) reported
from
Cardiff, Wales
@EE why have you redesigned your app My EE app.... again? Its crap.
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Sheldon
(@Junction10) reported
Any idea if you’re ever going to improve the mobile signal in my home area @EE ? I’ve waited twelve hours for a support call from Apple and they couldn’t hear a word I was saying on two attempts to call me because of poor quality calls breaking up.
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Sarah
(@scareyscaler) reported
@EE Having spent most of today trying to sort out an upgrade problem that ‘often’ occurs when ordering through the app (according to 2 of the advisors I’ve spoken to) I’m still no further forward…any advice as to who to contact now??
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Jason Sheldon
(@Junction10) reported
@pintsizedjemma @EE I’m forever having trouble connecting to internet, despite having strong 4G signal.. really disappointing.. :(
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MM
(@Mike_Bury) reported
@EE Hi. Why is the EE network signal so poor on the London - Manchester train line. Currently in Stafford, couldn’t even send this tweet first time….
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Gąrēth Cööp
(@morkofork) reported
@EE I wish I could get 5g signal at home though...
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boblarrrr
(@Bobbicubb) reported
@EE disgusted in the service! Asking for an upgrade and I have no help what so ever! Can’t offer me any deals and can’t help even tho my phone is currently broke!!!! And they are more than happy to loose me as a customer!!!! 100% changing server!!!!
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Stephen
(@Riffrafferati) reported
@EE hi, I used your customer service for the first time today at 12:12. I spoke to Louise. This was by far the best customer service experience that I have had in a long time. She understood what I wanted and resolved immediately. Thought it should be recognised.
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Alanta Rose
(@AlantaRose) reported
@EE honestly I’ve never known anything like it. I pay over 300£ a month in phone bills AT LEAST, & I keep getting passed pillar to post to the extent that no one has a clue on the system. After even working for your company, and being a customer for years your lack of CS is ****
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jon bovi
(@j0nfuzz) reported
My tweets have been a mess this evening. I meant to commentate the show but I had -zero- 4g in Leeds. Sorta like how I have zero signal anywhere @EE
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David Walker
(@djwskyblu) reported
@EE 10 days - what kind of customer service is that - apart from the obvious answers of ‘bad’ and ‘slow’?