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EE outages and service status in Cardiff, Wales

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Full Outage Map
  • EE generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Phone.
  • The most recent signal from this area was received Aug 21, 12:59 PM GMT+1.
  • 57% Internet (57%)
  • 43% Phone (43%)

The latest reports from users having issues in Cardiff come from postal codes CF24 .

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Hengoed, Pontypridd, Barry, Tonypandy, Weston-super-Mare, and Cardiff.

CityProblem TypeReport Time
Hengoed Phone 2 days ago
Pontypridd Phone 6 days ago
Barry Phone 6 days ago
Tonypandy Internet 12 days ago
Pontypridd Internet 15 days ago
Weston-super-Mare Internet 16 days ago

Nearby cities with recent reports

Hengoed

1 recent signals

2 days ago
Pontypridd

1 recent signals

6 days ago
Barry

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • AndyVaughan21
    Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported from Risca, Wales

    @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

  • ChrisEddy_7
    Eddy (@ChrisEddy_7) reported from Llanyrafon, Wales

    So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • Daniel_Dineen
    Dan Dineen (@Daniel_Dineen) reported from Newport, Wales

    @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

  • AledThom
    Aled Thomas (@AledThom) reported from Tonypandy, Wales

    @EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

  • Welsh_Si
    Simon Latham (@Welsh_Si) reported from Caerleon, Wales

    @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

  • thejoolzman
    Jules Morgan (@thejoolzman) reported from Penarth, Wales

    @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

  • judiththomas4
    jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • sofiaBswaine
    sofia (@sofiaBswaine) reported from Barry, Wales

    @EE I’ve got no signal at all ? It’s suddenly gone

  • TonksMeow
    Robert Iles (@TonksMeow) reported from Weston-super-Mare, England

    @EE No. Good signal ..

  • chickenshed24
    sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

  • photographyrsp
    Rob S Photography (@photographyrsp) reported from Porth, Wales

    Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!

  • Foxy_005
    Nathan Fox (@Foxy_005) reported from Cardiff, Wales

    @RosssYoungx @EE Who cares, iPhone sucks

  • TheRhysCooper
    Rhys (@TheRhysCooper) reported from Cardiff, Wales

    @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

  • dawninyoureyes1
    dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

  • kenandavestone
    kebab (@kenandavestone) reported from Newport, Wales

    if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

  • ChrisJG1988
    Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

  • ChrisJG1988
    Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Elsxn_
    Elson (@Elsxn_) reported

    What on earth has happened to @EE worst customer service ever 🥴🥴🥴

  • KalEl_WBS
    simon withers (@KalEl_WBS) reported

    @EE Says they’re improving the network will be down for 3hrs, good job I’ve got WiFi then.

  • dalli_72
    D E A N 🍁 (@dalli_72) reported

    @EE Shouldn’t need to do that tbh you’re supposed to be providing a service people are paying for!

  • Monetization26
    Mr Gray (@Monetization26) reported

    @EE So far- Broadband and phone goes down on Friday. 3hrs in total trying to find out what’s going on. Friday I couldn’t work Waited all day for an engineer to come, no one does Was promised a 4g devise, just found out order wasn’t ready processed. Monday phone gets put down!.

  • Newsom_13
    Phil Newsom (@Newsom_13) reported

    @EE I've been a customer for years, I ask for help and get none. What's going on? You used to be so helpful

  • adamchetter
    Adam Chetter (@adamchetter) reported

    @EE 5 years now of not having access to my online account. Told we are working on it every time. Submitted complaint in May and still no reply despite confirmation via automated receipt confirmation. Two accounts coming to an end soon so will have to move if don't get any reply.

  • whoisgraham
    Graham : A Star Wars Story 💙 (@whoisgraham) reported

    @VodafoneUK just had brilliant support from Mohamed in tech support. Gives me some confidence coming in new from @EE 👍

  • Josh_Russ10
    Josh Russell (C) (@Josh_Russ10) reported

    @EE what the heck is going with your service lately? My connection has been woeful as of late

  • mattsprake
    𝙼𝙰𝚃𝚃 𝚂𝙿𝚁𝙰𝙺𝙴 (@mattsprake) reported

    @O2 Nah.. it’s ok.. I’ve had enough! Today I switched to @EE after being your customer for around 20 years! Your customers deserve MUCH MUCH better and it’s not just the signal! It’s just about everything! While in the store two more people switched over as well.. I’d say you guys are in big trouble!

  • NaomiLWood
    Naomi Langford-Wood (@NaomiLWood) reported

    @EE what’s happening? I’ve received another text saying that equipment is ‘in its way’. It’s already been cancelled in July but EE refused to collect it having left 3 unwanted boxes in my front doorstep for me to fall over. This building is structurally unsound and the equipment isn’t needed. I was told by EE to put it in my recycling bin but the council refused to take the bin with your junk in it. EE customer service is a nightmare