EE Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF11 and CF3.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (42%)
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Phone (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Caerphilly, Barry, Porth, Hengoed, Newport, Tonypandy, Pontypridd and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Caerphilly |
Internet | |
| Cardiff |
Internet | |
| Barry |
Wi-fi | |
| Cardiff |
Phone | |
| Porth |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Peter MacCabe
(@peterkin1010) reported
from
Barry, Wales
@MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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floyd cooper
(@floyd2103) reported
from
Risca, Wales
@HavardLiam @EE I ******* hate shit like this
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
-
K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
-
Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Angry Bald Man
(@Angry_Bald_Man) reported
@EE At EE we're committed to providing excellent customer service. (Pause) This office is now closed. To be fair if they don't answer the phone at least they cannot f%ck it up any further.
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Paul in Pewsey
(@PaulInPewsey) reported
@EE By not giving them a mobile signal?
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Justyn
(@justyl0ve) reported
@EE Dreadful service. My wife has wasted 4 weeks waiting for a new phone after agreeing to move from @VodafoneUK based on the fact that one of your sales reps told us a pack of lies! Reporting you to @Ofcom #disgrace
-
motherGoddess
(@Shary30032Dxn) reported
@SharrynArnold @EE I almost gave up until a friend of mine referred me to @techrecovery01 on Twitter who was able to help me out I suggest you message him I'm sure he'll help you fix it
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Richard
(@bananasmoothie9) reported
@EE I cant make any calls. And the live chat isn't working on the website. How do I contact someone for help please?
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Montecore
(@Montecore2) reported
@EE Hi Im abroad and got no roaming, also your site says my allowance is mow 0 on everything. Cant even call for help as I dont have a network and you dont even have a help chat anymore so Im basically ******.
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Isaac Thompson
(@isaac_t_6) reported
@bilqisrz @EE They give users a lot of runaround on issues like this, You can message “incsunlocks_” on instagram to get it unlocked, they helped me out with mine
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mike atkinson
(@micky69er) reported
@EE shocking, the level of customer service isnt there anymore. Home working means the staff dont have access to managers to make decisions. It’s sad really great network when it’s working. Unfortunately its now time to look at change its sad as been with you 27 yrs!!
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Mr Pink
(@Thee_Mr_Pink) reported
@EE Was the cancel the internet contract and this would also be offered by a line manager. I wanted to up my data to the 300gb and had to due to some of my work requiring internet usage and had I know the prices at sale were I one time offer, I’d have taken the unlimited package
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tyki’s personal hair twirler
(@kagurasupremacy) reported
@EE FIX YOURSELF