EE Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF11 and CF3.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (42%)
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Phone (31%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Barry, Weston-super-Mare, Cardiff, Hengoed, Caerphilly, Porth, Newport, Tonypandy, Pontypridd and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Barry |
Internet | |
| Weston-super-Mare |
Internet | |
| Cardiff |
Internet | |
| Hengoed |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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Dino Tessaro
(@savalleyboy) reported
from
Pontypridd, Wales
@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
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used to be @Jelcics
(@Jakesmummmm) reported
from
Barry, Wales
@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
-
Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan
(@welshcuriosity) reported
@EE I have tried now multiple times to order via your website and phone system and your issues/policies are stopping me. I will do doing the upgrade in store and I WILL be returning the handset within 14 days if it's not suitable.
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Plain Koolwine
(@mmjegs_plain) reported
@EE @andrewjskatz Your website went down at 8:30 saying sorry maintenance for a good ten minute Then came back up and when you click the item it sends you back to the front page. Tried this numerous times and then all of a sudden your sold out 😡😡😡😡😡angry customer
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Paul Scott
(@2212scotty) reported
@GlennSpencer4 @EE Worse network. Had EE for a month, never again personally. Work phone is EE and I can’t make a call in my house either!
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dssembler_
(@dssembler_) reported
@EE Help, please tried to get a contact phone but was rejected fine - but its taken my £30 sign up fee - how do I get it back?
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Danny 👯♀️
(@dannyleetoleman) reported
@EE can someone please help me with my direct debit, and let me know why my bill was as high as it was this month when I’ve not had any extras or gone over? 😣
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IMAGOCam
(@ImagoCam) reported
@andrewjskatz @EE Same here - I don't know why I even bothered to try. Down for maintenance at 8.32 AM.
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Megan Jade
(@xmeggjadex) reported
What a poor service @EE is.. waiting over 3 weeks for a new phone, of be told still don’t know when it’s coming, but expect me to pay a non tariff bill on old phone £40 higher, because they haven’t delivered new phone in time.. What a joke.
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Andrew Katz 🍍
(@andrewjskatz) reported
So apparently @ee sold out of PS5s within an hour and a half of listing them. I’m baffled how this can have happened, as, so far as I can see, the site went down at about 8:30, and stayed down for the whole of that period, despite me refreshing the whole time. Oh well.
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Taking pictures 📸
(@_Game_Screen) reported
@EE yes its with regards to my upgrade, I've been given a number by one of the staff in store who's says they can't help with upgrades (it's never been a helpful shop tbh) and when I arrive home from work its to late, I'll just try at the weekend.
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Plain Koolwine
(@mmjegs_plain) reported
@fullmetalwing @EE This was absolutely ridiculous, @EE website want down within a matter of minutes totally disappointed with their service