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EE outages and service status in Cardiff, Wales

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

Full Outage Map
  • EE generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and Phone.
  • The most recent signal from this area was received May 27, 9:45 PM GMT+1.
  • 56% Internet (56%)
  • 33% Wi-fi (33%)
  • 11% Phone (11%)

The latest reports from users having issues in Cardiff come from postal codes CF14 , CF24 and CF11 .

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 28: Problems at EE

EE is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Porth, Caerphilly, Hengoed, and Pontypridd.

CityProblem TypeReport Time
Cardiff Wi-fi 20 hours ago
Cardiff Phone 1 day ago
Newport Internet 3 days ago
Porth Wi-fi 3 days ago
Porth Phone 4 days ago
Cardiff Wi-fi 4 days ago

Nearby cities with recent reports

Porth

3 recent signals

3 days ago
Newport

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs

  • KaceyEdwards91
    K A C E Y (@KaceyEdwards91) reported from Pontllanfraith, Wales

    Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

  • garethwynhughes
    Gareth Wyn Hughes (@garethwynhughes) reported from Tonypandy, Wales

    Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

  • AshL93
    Ash Lister (@AshL93) reported from Cardiff, Wales

    @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I was told that I had to borrow money to pay my bill and only then would I be allowed to have incoming calls back what a joke no one has been in xon5act with me since last Friday, no one at all to say I was being cut off shocking way to treat a customer

  • AndyVaughan21
    Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported from Risca, Wales

    @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

  • nonwatcyn
    NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales

    @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

  • kayleighj_11
    Kayleigh Johnson♡✨ (@kayleighj_11) reported from Newport, Wales

    @EE is there any problems with the network - I can’t ring out on my phone! Thanks

  • thatWilkochap
    John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Morning. No signal in Cardiff. Any known issues?

  • thejoolzman
    Jules Morgan (@thejoolzman) reported from Penarth, Wales

    @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

  • PerformandGrow
    Sally Evans (@PerformandGrow) reported from Barry, Wales

    Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

  • TheRhysCooper
    Rhys (@TheRhysCooper) reported from Cardiff, Wales

    @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

  • EugeneOakharold
    Eugene OCarroll (@EugeneOakharold) reported from Langstone, Wales

    @EE the network is quite slow today NP18 2NT any ideas??

  • Rivers_Slowmo
    CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • CarolwalesKarma
    Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

  • thisisjmx
    J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

  • ConnorBotwright
    Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales

    @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

  • TheRhysCooper
    Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales

    @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

  • LukeSomerset
    𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • Daniel_Dineen
    Dan Dineen (@Daniel_Dineen) reported from Newport, Wales

    @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Showmethetears
    Jim C (@Showmethetears) reported

    @EE Yea, me and my no phone signal will give you a call to figure out the problem as to why there's no phone signal....

  • PimPGA
    PushbackUK (@PimPGA) reported

    Hey @EE, this is now the 4th time in 2 weeks that my internet connection went out. I use my own router so I am assuming that you're doing something to make it fail. I pay for internet, not for your router, so stop pulling this ****.

  • earlyyearsHP
    Dr Helen Perkins (@earlyyearsHP) reported

    @EE made a complaint about not being able to access my account over 2 weeks ago. Promised IR would sort and also promised to escalate the matter. Heard nothing and still can’t access account. This has been going on since you swapped us from BT Looking for a new supplier 😡

  • James18Farthing
    Jim (@James18Farthing) reported

    @EE Now I'm trying to get free my bank card on the app so I can pay but when ever I click on add card I'm asked to register a sim which I already have can't add a bank card can't use the sim and the team couldn't help, Is gifgaf any good

  • DJ_Matt_Black
    Matt Black (@DJ_Matt_Black) reported

    @EE Thank you, when I contacted customer service by DM this is the number that contacted me so I think you might want to look into it

  • KalEl_WBS
    simon withers (@KalEl_WBS) reported

    @Ubiquiti do your 5g devices support all networks? I’m on @EE your uk site lists T-Mobile but you don’t get that network in the uk.

  • wclifton968
    W. Clifton (@wclifton968) reported

    @AlanHeycock @SomeUKTeslaGuy @EE 1p Mobile is ran by Utility Warehouse, a Mutli-Level Marketing company, which is great if you want to support a business less trustworthy than BT/EE.

  • david4charnock
    David charnock (@david4charnock) reported

    @ad_moran4 @EE @O2 Yeah but o2 signal and coverage is absolutley shocking

  • xanderwasserman
    Xander (@xanderwasserman) reported

    @SomeUKTeslaGuy @EE Might be a stupid question, but have you considered @Starlink?

  • ad_moran4
    𝐀𝐃𝐙 (@ad_moran4) reported

    @EE can you please tell me why I’ve had Nigerian scammers calling me directly through your X account and harassing me. You need to check your support team account because it’s been hacked , they wanted my WhatsApp details.