EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Pontypridd, Weston-super-Mare, Cardiff, and Hengoed.

City	Problem Type	Report Time
Pontypridd	Internet	7 hours ago
Weston-super-Mare	Internet	1 day ago
Cardiff	Internet	7 days ago
Cardiff	Wi-fi	29 days ago
Cardiff	Wi-fi	1 month ago
Cardiff	E-mail	1 month ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Desta Omar (@desta_omar) reported 2 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  Connor Botwright (@ConnorBotwright) reported 10 minutes ago from Cardiff, Wales

  @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

• 
  Angela Sweeney (@angelawales) reported 11 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported 20 minutes ago from Cardiff, Wales

  @roch123 @EE Omg this is awful!!!!! 😡

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 21 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Peter MacCabe (@peterkin1010) reported 25 minutes ago from Barry, Wales

  @MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book

• 
  charlesTdale (@charlesTdale) reported 25 minutes ago from Penarth, Wales

  @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 25 minutes ago from Dinas Powys, Wales

  Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

• 
  Destiny La Roja 💖 (she/they) (@DestinyRoja) reported 25 minutes ago from Cathays, Wales

  @EE why would you remove my discount, overcharge me £100 and refuse to fix it

• 
  Jack Rickus (@4rickus4) reported 27 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  jude wood (@judiththomas4) reported 27 minutes ago from Cardiff, Wales

  @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

• 
  Mark Rees PT (@markreesPT1970) reported 31 minutes ago from Barry, Wales

  @joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs

• 
  Mark Rees PT (@markreesPT1970) reported 31 minutes ago from Barry, Wales

  @EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

• 
  Andy Petersen (@AndyJPetersen) reported 33 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  Ade (@Bubwal) reported 36 minutes ago from Cardiff, Wales

  @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

• 
  Anthony Pesticcio (@TheRealBerty) reported 40 minutes ago from Cardiff, Wales

  @EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

• 
  Ade (@Bubwal) reported 42 minutes ago from Cardiff, Wales

  @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

• 
  sheryl fussell (@chickenshed24) reported 46 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  K A C E Y (@KaceyEdwards91) reported 56 minutes ago from Pontllanfraith, Wales

  Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 57 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clare Hepworth OBE (@Hepworthclare) reported 6 minutes ago

  @EE It is impossible - all I'm getting is a menu which has no relevance to my issue. And your local outlet is still not answering the phone. This is shocking customer service.

• 
  Chris Dee (@chrisdee2016) reported 7 minutes ago

  @EE A complaint wont get the service thats been paid for for over a month i just want my fibre sorted as promised weeks ago !

• 
  LK (@AMothersSon) reported 10 minutes ago

  @EE My roaming was all set up from my previous trip a few months ago. I've never had to take any additional steps prior to this. If I turn my phone on and off or manually search, it connects for just a minute. Already said I don't have access to another phone.

• 
  Kev (@KevlarBrock) reported 11 minutes ago

  Now in the process of setting up every single one of my devices at home after being told a router reset would NOT change the network name or password. Thanks Libby from @EE (and incidentally if you fixed the issue in the first place I wouldn’t need to keep calling) 😡

• 
  Martin Elliker (@MartinElliker) reported 13 minutes ago

  @EE I didn’t want to come back to EE for exactly these reasons - customer service - total pile of 💩

• 
  Abdullah lodhi (@alodh15) reported 13 minutes ago

  @EE On top of all of this we have had to lose our original account and told to sign up as a new customer. We have been a BT/ and now EE customer for nearly 20 years ! this all due to an EE error. @EE @WeAreOpenreach

• 
  Beasty 90 (@90Beasty) reported 13 minutes ago

  @EE Thats just it I CAN NOT CONTACT YOU ANY OTHER WAY than here as my service has been CUT OFF fue to over due bill, which is now paid, IN FULL, via CRS thar you sent to get the money!1, no calls, no texts, nothing

• 
  Arthur Assendune 🇪🇺💙🇺🇦 (@ArthurAssendune) reported 14 minutes ago

  @Hepworthclare @EE The customer is king is the biggest lie in Capitalism.

• 
  The Driver 🏴‍☠️ (@i_drive_the_bus) reported 19 minutes ago

  And now campaign limit reached wasnt when I first started trying @EE , dont worry this wont be forgotten on contract renewal especially with the crap signal I've had to suffer all week and the intermittent broadband

• 
  EMSsays (@EMSSays) reported 20 minutes ago

  @EE @SamsungMobile @SamsungUK are you just conmen? What a joke- 9 pound in parking and 2 hours for them to just say the phone’s damaged. How is their damage if you haven’t checked the phone??? Screen protector not been touched and they said no visual damage ??? It’s a known fault