EE

EE Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF23, CF10, CF24, CF14, NP10 and CF5.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Cardiff, Wales 11/23/2025 21:55

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (24%)

    Phone (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Cardiff, Porth, Weston-super-Mare, Pontypridd, Hengoed, Caerphilly, Tonyrefail and Tonypandy.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Phone
United KingdomNewport Phone
United KingdomCardiff Wi-fi
United KingdomNewport Internet
United KingdomCardiff Wi-fi
United KingdomPorth Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

  • angelawales Angela Sweeney (@angelawales) reported from Alway, Wales

    @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

  • gilliehowells Gill Howells (@gilliehowells) reported from Trethomas, Wales

    @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

  • nonwatcyn NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales

    @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

  • lee_a_lewis Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales

    @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

  • TheRhysCooper Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales

    @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

  • Azz_Culbertson aaron (@Azz_Culbertson) reported from Cardiff, Wales

    @EE been no signal in North Cardiff for 2 days now

  • PerformandGrow Sally Evans (@PerformandGrow) reported from Barry, Wales

    Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

  • lee_a_lewis Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales

    @EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

  • mikewalmsley11 Mike Walmsley (@mikewalmsley11) reported from Barry, Wales

    Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

  • TweetterRoss Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

  • EugeneOakharold Eugene OCarroll (@EugeneOakharold) reported from Langstone, Wales

    @EE the network is quite slow today NP18 2NT any ideas??

  • TweetterRoss Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

  • 4rickus4 Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales

    @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

  • angelawales Angela Sweeney (@angelawales) reported from Alway, Wales

    @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

  • Jakesmummmm used to be @Jelcics (@Jakesmummmm) reported from Barry, Wales

    @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

  • MrChrisLent Chris Lent (@MrChrisLent) reported from Cardiff, Wales

    @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

  • savalleyboy Dino Tessaro (@savalleyboy) reported from Pontypridd, Wales

    @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

  • lee_a_lewis Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales

    @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • _BigRick__ R1CK (@_BigRick__) reported

    @EE glad my contract is ove rin a month because you've just lost a customer of ten years , 14.4 per cent increase ? Did BT not make enough billions

  • ivor_park_fin Ivor Harper (@ivor_park_fin) reported

    @simonnread @EE So is it just 'we CAN hang you upside down and shake the change out of your pockets - so we WILL' !! Have invited EE to reply with their explanation. Let's see if they pick up the challenge. I hope so because an explanation will make me feel a whole lot better about paying them

  • _BigRick__ R1CK (@_BigRick__) reported

    @EE So you've used a record inflation as an excuse to add on an extra 3.9 per cent , it's price gouging and I will never renew a contract with you again

  • TheLastAaron that guy aaron (@TheLastAaron) reported

    How ******** do a speak to some **** without a stupid ******* robot @EE

  • french_steve64 Steve (#AntiGrowthCoalition) (@french_steve64) reported

    @EE How can I pay my bill when you have erased my account from my EE? You’ve sent me an email saying you have tried to get in touch regarding paying the settlement on my last bill. I have no record of any contact. Customer service 0/10 again.

  • terribletim6 terribletim (@terribletim6) reported

    so just got an e-mail from @EE saying that they are going to increase my phone bill by RPI + 3.9% now whilst they can do this , I can and will be moving my account elsewhere as should we all given this is a 14.4% increase and better deals are available with the same network!

  • EasdaleJohn John Easdale (@EasdaleJohn) reported

    @EE a 14.4% increase to monthly mobile charges. You've just lost a customer.

  • RossBowers12 Ross Bowers (@RossBowers12) reported

    @EE @IanKingSky Might want to look at this outrageous profiteering and customer relations debacle from @EE

  • FurryMound Andrew Farrimond (@FurryMound) reported

    @o2 with an extortionate price rise, when they can’t even fix their horrific network issues. Price rise from April, fortunately out of my contract in June. Straight back to @EE

  • GrantFellows2 Grant Fellows (@GrantFellows2) reported

    @TheyCallHimR @EE I dropped EE best signal but silly prices. Have to keep changing providers for these things to keep the cost down, but they should be trying to keep customers they have happy.