EE Outage Report in Cardiff, Wales
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Cardiff come from postal codes CF14, CF11, CF23 and CF24.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at EE
EE is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (29%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Caerphilly, Barry, Tonypandy, Pontypridd, Porth, Weston-super-Mare, Hengoed and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
||
| Newport |
Internet | |
| Cardiff |
Phone | |
| Newport |
Phone | |
| Newport |
||
| Newport |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Jules Morgan
(@thejoolzman) reported
from
Penarth, Wales
@EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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Owain Llŷr Harris
(@owainharris3) reported
from
Porth, Wales
@EE network down in my workplace again. Really not good enough. #nosignal #poorservice
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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Michèle Seren💙
(@MicheleSeren) reported
from
Taff's Well, Wales
@EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE
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Maarten
(@MaartenSleeckx) reported
from
Victoria, Wales
@EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
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Allan Rees
(@welshpolitical) reported
from
Cardiff, Wales
@EE why have you redesigned your app My EE app.... again? Its crap.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Gibson 🦜
(@AndyGibsonTV) reported
@EE is shining through everything. Do you know if there's anything I can do to fix this because I'm not really wanting to send my mobile away for fixing if it means doing without a phone for 3 or 4 weeks. Thing is, I'm not entirely sure where the box for it is anymore. (03/03)
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Tyrone Burge
(@tyrone819) reported
@EE I pre ordered the iPhone 13 pro max on 17th of September with my local EE shop I even paid £25 deposit to have it on release day. 2 weeks later still no phone and shop doesn’t give me any information. Can u help?
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Henry
(@ianhenry73) reported
@EE hi, I’m in Poland, roaming turned on but have no network or internet. Please can you look into this. Thanks
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kitten cabooooooooooooodle👻🎃
(@kittencaboodle) reported
@EE @ThreeUK Actually I'm going to lie down for a while, I think I'm having a conniption. I'll try and sort this on Live Chat...AGAIN.
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Surbiton Moaners
(@SurbitonMoan) reported
@Blocoholi @amydiamondsings @EE Yeah, EE is terrible in this area. As is Three. Very ballsy to have an EE shop on the high-street despite having absolutely no reception here.
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DPDgroup
(@DPDgroup_news) reported
@_BlakeWallace @christatum4949 @EE Hello. We’re sorry to read this, if you are having issues with the delivery of a parcel, please contact us via direct message so we can assist you. Kind regards
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Qubes
(@MQubez) reported
@EE your sim only upgrade prices compared to buying a new one are terrible been with you in like forever will be looking elsewhere unless you can sort something
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Biff🔮
(@FxckBethaanyy) reported
@Mark29071823 @AlfieBack__ @EE Dossers? Learn the meaning of the word. Go back to living in your mums basement, just because I have iPhone? Who gives a ****. I used to have androids all the time one day my galaxy just gave up and I lost everything, they have their issues too, now off you ****
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TC
(@tc400) reported
Extremely poor customer service for the elderly @EE refused to help a distressed 80 year old after not being able to use his phone. #ee Unreadable not security!
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Chris ⚽️🐾 👁👁🌹
(@christatum4949) reported
@DPDgroup_news @_BlakeWallace @EE Your awful your drivers was sat in his van and didn’t even deliver my item