EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypridd, Hengoed, Pontyclun, Weston-super-Mare, and Barry.

City	Problem Type	Report Time
Newport	Wi-fi	5 days ago
Cardiff	Internet	5 days ago
Caerphilly	Internet	5 days ago
Newport	Internet	5 days ago
Newport	Wi-fi	7 days ago
Newport	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 20 seconds ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Dino Tessaro (@savalleyboy) reported 5 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Lee Webster (@leeweb79) reported 8 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

• 
  Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported 10 minutes ago from Risca, Wales

  @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

• 
  Nörm•i•am (@storrmin571) reported 11 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  Christopher Guy (@ChrisJG1988) reported 21 minutes ago from Pontypridd, Wales

  @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

• 
  used to be @Jelcics (@Jakesmummmm) reported 29 minutes ago from Barry, Wales

  @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

• 
  Lee Lewis (@lee_a_lewis) reported 29 minutes ago from St. Athan, Wales

  @EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

• 
  Rhys Cooper (@TheRhysCooper) reported 31 minutes ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

• 
  Vale Cake Boutique (@VCBcom) reported 35 minutes ago from Dinas Powys, Wales

  @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

• 
  Maarten (@MaartenSleeckx) reported 36 minutes ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  Eddy (@ChrisEddy_7) reported 37 minutes ago from Llanyrafon, Wales

  So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

• 
  Rochelle Theaker (@roch123) reported 39 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 41 minutes ago from Dinas Powys, Wales

  Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

• 
  Robert Purvis (@robertpurvis) reported 45 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  Rhys (@TheRhysCooper) reported 54 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  Karma Samsara (@CarolwalesKarma) reported 54 minutes ago from Cardiff, Wales

  @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

• 
  Mark Rees PT (@markreesPT1970) reported 54 minutes ago from Barry, Wales

  @EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet

• 
  Eugene OCarroll (@EugeneOakharold) reported 56 minutes ago from Langstone, Wales

  @EE the network is quite slow today NP18 2NT any ideas??

• 
  Peter MacCabe (@peterkin1010) reported 60 minutes ago from Barry, Wales

  @MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve Jay 🚫 by CRT 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (Starmer out)!! (@s1l2j) reported 7 minutes ago

  @EE this is my internet yet again. It’s absolutely rubbish, and I even pay extra for preferential signal. Diabolical service, and only word spaghetti rather than a fix! The postcode is Nn7 3fg

• 
  𝙶𝚊𝚟𝚒𝚗 𝙱𝚞𝚛𝚛𝚘𝚠𝚜 ✨ (@Strudle2807) reported 11 minutes ago

  Please nobody else make the mistake of switching from all sky to @EE @NOW ! It’s really the worst tv package I’ve had. No UHD channels on any good channels - which I had with sky. Was told I would by sales but I don’t. You can’t record it just shortcuts the program to a catchup

• 
  Ian Bennett (@bernifresh) reported 14 minutes ago

  @ee Why can I not get 5G+ access on we business sim only. Just upgraded only to find out that even on an all-rounder tariff you cannot have access. I will have to cancel this upgrade and move network after 30 years (orange to ee account).

• 
  Mark H (@markybhoy1973) reported 15 minutes ago

  @EE a lot of my apps have stopped working saying they can't be used in this country. I don't use a VPN. Is there a known issue with the network

• 
  barbara north (@barbaranorth1) reported 15 minutes ago

  @EE I have received a scam letter from a debt collecting agency saying they are collecting a debt for EE. I have never been with EE. I have sent an email to your phishing email address, is there anything else I need to do?

• 
  Charlie Thomas (@CThomas663) reported 20 minutes ago

  And then the auto dialler calls me straight back with an empty line. Much more of this, @EE and I'll be switching network provider.

• 
  Alan Roberts (@AlanRob68902430) reported 20 minutes ago

  @EE Can you get it escalated ? I have an o2 sum and willing to terminate EE contract. Immediately and move to 02 who have undercut you anyway

• 
  Dan 'Nubz' 🤔 (@IamNubz) reported 20 minutes ago

  @WeAreOpenreach & @EE again failing Rural customers. Two major service outages in 6 months. No communication, last one was from 19th December to 7th January with no Internet in area with no indoor signal. This time ETA is 29th April, was 28th yesterday. Pathetic.

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 21 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  fiercebadger64 (@fiercebadger64) reported 22 minutes ago

  @EE Albania is a problem for calling ! see your own commutity chats you are not helping me in an emergency situation U ARE NOT HELPING