EE Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Cardiff come from postal codes CF23, CF10, CF14, CF24 and CF5.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at EE
EE is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (49%)
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Phone (23%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Weston-super-Mare, Pontypridd, Hengoed, Caerphilly, Tonyrefail and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Newport |
Wi-fi | |
| Newport |
TV | |
| Cardiff |
Internet | |
| Weston-super-Mare |
Phone | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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Chris Lent
(@MrChrisLent) reported
from
Cardiff, Wales
@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?
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used to be @Jelcics
(@Jakesmummmm) reported
from
Barry, Wales
@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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Dino Tessaro
(@savalleyboy) reported
from
Pontypridd, Wales
@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Alanta Rose
(@AlantaRose) reported
@EE I cannot believe your lack of education with your customer service team - no one knows what they are doing ! This is the 4th I’ve had an issue this week - now your lines are closed. I cannot wait to leave your company ! Absolutely god awful. #ratherbewith3
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Jason Sheldon
(@Junction10) reported
Any idea if you’re ever going to improve the mobile signal in my home area @EE ? I’ve waited twelve hours for a support call from Apple and they couldn’t hear a word I was saying on two attempts to call me because of poor quality calls breaking up.
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Gąrēth Cööp
(@morkofork) reported
@EE I wish I could get 5g signal at home though...
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Matty 🌈
(@Matthew88461305) reported
@EE Thank you for your help! I’m getting mixed messages, online chat says I can downgrade from today (3rd September) but when I call I’m getting told to call back on the 19th September. I don’t think people want to help me on this matter as I’ve been a customer for many years.
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Nigel Blain
(@maddnig) reported
@David39317197 @EE The issue with data is only on 4g. I was advised to set phone to 3g only, I now have data moving again set to 3g only.
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Sean Mcnally
(@SeanMcn99075899) reported
So the bad network service continues from @EE can't wait till I can leave
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Jason Sheldon
(@Junction10) reported
@pintsizedjemma @EE I’m forever having trouble connecting to internet, despite having strong 4G signal.. really disappointing.. :(
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Xandrija
(@XandrijaE) reported
@EE please help- I want to renew my pack a day early but my pack apparently doesn’t exist anymore but if choose one of the new packs I’ll lose all my boosts and be on a much worse deal... also I paid £5 for 1GB but was only given 300MB!
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journeyingjohn
(@journeyingjohn) reported
@EE the UK’s best network... ...for it's shareholders and management and most expensive with execrable service for it's customers. Despite the marketing hype, signal is no better than others, charges are massively higher and with contention ratios, real world speeds are poor.
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🦇Jemma🦇 📸🎨🎮
(@pintsizedjemma) reported
@Junction10 @EE Good luck with that. I left EE after a customer service rep had a go at me for cutting his call, even though I don’t have control of his switchboard. I was getting no signal and out internet sucked despite being in a “good” location.