EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Pontypridd, Cardiff, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, and Tonypandy.

City	Problem Type	Report Time
Newport	Wi-fi	1 day ago
Newport	Internet	4 days ago
Newport	Internet	6 days ago
Newport	Total Blackout	7 days ago
Pontypridd	Internet	7 days ago
Newport	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  kebab (@kenandavestone) reported 8 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Tom Wise 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TomWise_) reported 8 minutes ago from Cwmbran Central, Wales

  Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

• 
  Mark Rees PT (@markreesPT1970) reported 9 minutes ago from Barry, Wales

  @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

• 
  Connor Botwright (@ConnorBotwright) reported 11 minutes ago from Cardiff, Wales

  @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

• 
  Michèle Seren💙 (@MicheleSeren) reported 15 minutes ago from Taff's Well, Wales

  @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

• 
  Mark Rees PT (@markreesPT1970) reported 16 minutes ago from Barry, Wales

  @EE I was told that I had to borrow money to pay my bill and only then would I be allowed to have incoming calls back what a joke no one has been in xon5act with me since last Friday, no one at all to say I was being cut off shocking way to treat a customer

• 
  lee williams (@thelee_x_w) reported 18 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  Brian Evans (@brianevans83) reported 21 minutes ago from Porth, Wales

  @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

• 
  Cara Marsh (@caradyas14) reported 23 minutes ago from Pontypridd, Wales

  So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

• 
  Mark Rees PT (@markreesPT1970) reported 25 minutes ago from Barry, Wales

  @EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 26 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 26 minutes ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  kebab (@kenandavestone) reported 26 minutes ago from Newport, Wales

  @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

• 
  Sally Evans (@PerformandGrow) reported 28 minutes ago from Barry, Wales

  Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

• 
  Kathryn Williams (@KathW80) reported 33 minutes ago from Cardiff, Wales

  Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

• 
  sheryl fussell (@chickenshed24) reported 34 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  Ade (@Bubwal) reported 35 minutes ago from Cardiff, Wales

  @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

• 
  K A C E Y (@KaceyEdwards91) reported 41 minutes ago from Pontllanfraith, Wales

  Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

• 
  CM Kerplunk (@Rivers_Slowmo) reported 47 minutes ago from Cardiff, Wales

  @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

• 
  Peter MacCabe (@peterkin1010) reported 56 minutes ago from Barry, Wales

  @MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  debbiemacleod (@debbiedons) reported 6 minutes ago

  @EE how can we contact your broadband service? My dad has been trying all day up get through!

• 
  Liam Parry (@liam_spx) reported 13 minutes ago

  @EE Your customer service is appalling - why have I been contacted by Advancers about a debt towards you when I told your CS to cancel it two months ago for free Additionally when I have tried to pay the bill it has told me that EE servers are down and to try again.

• 
  Stephen Allen (@JesusLuvsYooh) reported 15 minutes ago

  @EE Same problem with different browser. Likely wifi IP block, out of mobile data (used up during new house move) cannot use that. Ive had pages not loading, spinning wheels and all sorts this week, hoping it was known issue for everyone and fixed soon, but seems not🤔 what to do..

• 
  Tobes (@theGrimey) reported 16 minutes ago

  @EE @EE your option here is to escalate this appropriately, such as @bt_uk did historically with a similar issue (and before this godforsaken merger saw such a decline in service quality) - or I shall opt to seek your executives out directly.

• 
  L Davies (@Leedavi39933109) reported 22 minutes ago

  @EE Please avoid this company if you don’t want sky high mobile phone bills, expensive broadband that’s not a patch on virgin plus awful customer services, can’t wait to be out of contract, try ID mobile for phone and virgin for broadband

• 
  ⚡FWyine Magazine⚡₿ #AliensVsAudio #AVA (@FWyineMagazine) reported 22 minutes ago

  please advise asap 100Mbps+ to< 10 4G in 5G Unlimited area #NCSC Continuous #cyberattacks 27-03-2025 0000hrs- 13-04-2025 ongoing (DDOS, DNS-P & Bandwidth attenuated,signal suppression) in MK region. Properties (10),12),(13) in particular involved with UK telecoms interference @EE

• 
  Richard Sandor Jakovics Ferrari Fury Dior (@Ricsi95baby) reported 24 minutes ago

  I have never been to Kilburn in my life @EE maybe confusing me with some fat Irish dosser

• 
  Martinkellyandfamily (@martinc2012) reported 27 minutes ago

  @EE Tried to speak to someone yesterday and he basically said that EE do not guarantee a data and a voice signal at the same time! I said well it’s been fine for years but recently seems to have an issue where ever I can be in the country. Apparently it’s not a problem so I was told

• 
  Dean Phillips (@cARacTac) reported 27 minutes ago

  "I’m sorry I can see that your issue has already been escalated to the relevant team, they are working on this issue with @bt_uk Hopefully, it will be resolved soon. Please contact us tomorrow for an update." @TalkHomeUK @EE more lies from the 3 bandits

• 
  sunshine2015 (@iconicdriver) reported 28 minutes ago

  After 30 years with @EE t mobile and mercury decided to jump ship as the best deal they could offer was double the price of another provider. Guess it dont pay to be a loyal customer any more