EE Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Pontypridd, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.

City	Problem Type	Report Time
Cardiff	TV	2 days ago
Newport	Internet	3 days ago
Pontypridd	Internet	4 days ago
Cardiff	Wi-fi	4 days ago
Cardiff	Internet	4 days ago
Newport	Wi-fi	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Chris Lent (@MrChrisLent) reported 5 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Ross Maisey (@TweetterRoss) reported 10 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  Christopher Guy (@ChrisJG1988) reported 11 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Gill Howells (@gilliehowells) reported 14 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  Angela Sweeney (@angelawales) reported 15 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 21 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Simon Latham (@Welsh_Si) reported 22 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  Eugene OCarroll (@EugeneOakharold) reported 24 minutes ago from Langstone, Wales

  @EE the network is quite slow today NP18 2NT any ideas??

• 
  Lee Lewis (@lee_a_lewis) reported 26 minutes ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  Lee Lewis (@lee_a_lewis) reported 26 minutes ago from St. Athan, Wales

  @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

• 
  Dino Tessaro (@savalleyboy) reported 30 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Ross Maisey (@TweetterRoss) reported 35 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Iestyn T Davies (@iestyntdavies) reported 38 minutes ago from Newport, Wales

  @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

• 
  Mike Walmsley (@mikewalmsley11) reported 41 minutes ago from Barry, Wales

  Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

• 
  Lee Lewis (@lee_a_lewis) reported 51 minutes ago from St. Athan, Wales

  @EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

• 
  aaron (@Azz_Culbertson) reported 52 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  Jack Rickus (@4rickus4) reported 55 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Rhys Cooper (@TheRhysCooper) reported 56 minutes ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

• 
  used to be @Jelcics (@Jakesmummmm) reported 56 minutes ago from Barry, Wales

  @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

• 
  Angela Sweeney (@angelawales) reported 56 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rae Lou (@Rae7282R) reported 8 minutes ago

  @EE I am beyond disgusted with you conduct and customer service today. For a company that prides itself in it customer service, you have conducted yourselves in the most unprofessional manner today. I will not be recommending you yo anyone else, ever again.

• 
  Peter B - Person of Tall ⬆️ (@Pete_Bassist) reported 9 minutes ago

  @EE No.. Never again.. Not until you stop putting crud on them we never use and don't want that we can't remove.. Bixby, Facebook, stupid sticker things, AR emoji etc etc etc, space gobbling crud

• 
  Terri Shepherd (@telshep87) reported 10 minutes ago from Romford, England

  @EE nhs discount codes are not working for upgrades

• 
  Muppetry inc 💙 (@muppetmoment) reported 10 minutes ago

  Back from work & problem with broadband. Phoned helpline. Through in 5 mins, line issue identified straight away, engineer booked for first thing tomorrow morning. Well done @EE & thanks to Danni. Excellent service 👏👏

• 
  PfE – Campaigning to Reboot Britain (@pledgeforeurope) reported 14 minutes ago

  @brightsider123 @EE That's USB-C, the latest in the computer industry's never ending obsession with filling landfills with their past and now obsoleted inventions.

• 
  Jane Worsley (@JaneyWorsley) reported 15 minutes ago

  @EE no internet for 4 hours now!!! My child has a zoom class at 9:00 please help

• 
  Happy and blessed (@alexandra_goff) reported 16 minutes ago

  Why would @EE send a cheque for £1.04 instead of refunding a card or bank account? It's a lot of trouble to bank it. EE probably think most people won't. If they do this to everyone who's cancelled a contract, they will save a lot of £££. @MartinSLewis #eerefund #eecontract

• 
  Tyresce Green (@green_tyresce) reported 18 minutes ago

  @Tombbola @EE Already got the phone but no service for 5 days now

• 
  David Melia (@DavidMelia) reported 21 minutes ago

  Currently been on hold with @EE for 45minutes and counting. What an absolute disgrace! What terrible customer service that is, I will be cancelling my contract as soon as they answer! If they ever do!

• 
  Caudwell (@Caudwellsp) reported 21 minutes ago

  @EE Hi EE Team i have a Q my Name is Martin - i am whating to know some info - I am a BT mobile customer - I fond at BT dose not do Esim - i am think about join EE - but will i lose my bt broadband discount for my BT Mobile?