1. Home
  2. โฏ
  3. Companies
  4. โฏ
  5. EE
  6. โฏ
  7. Cardiff
EE

EE outages and service status in Cardiff, Wales

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • EE generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Phone.
  • The most recent signal from this area was received Sep 14, 6:09 PM GMT+1.
  • 64% Internet (64%)
  • 36% Phone (36%)

The latest reports from users having issues in Cardiff come from postal codes CF14 , CF24 , NP10 and CF11 .

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Barry, Hengoed, Pontypridd, Tonypandy, and Weston-super-Mare.

CityProblem TypeReport Time
Cardiff Internet 2 days ago
Newport Internet 3 days ago
Cardiff Internet 3 days ago
Newport Internet 6 days ago
Cardiff Internet 9 days ago
Cardiff Phone 15 days ago

Nearby cities with recent reports

Newport

2 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • lee_a_lewis
    Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales

    @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

  • daflewis_botn
    ๐–ฃ๐–บ๐–ฟ๐—’๐–ฝ๐–ฝ ๐–ซ๐–พ๐—๐—‚๐—Œ ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿฆข (@daflewis_botn) reported from Cardiff, Wales

    @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I donโ€™t seem to have an issue

  • brianevans83
    Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

  • lee_a_lewis
    Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales

    @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

  • kenandavestone
    kebab (@kenandavestone) reported from Newport, Wales

    @EE Yeah it isnโ€™t letting me log in. Says thereโ€™s an error. Donโ€™t even phone me to say Iโ€™m behind on my bill when itโ€™s your system thatโ€™s crap. Happens every month Iโ€™m gonna move contracts soon

  • 4rickus4
    Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales

    @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

  • brianevans83
    Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Only started this morning. Notification on my phone saying service suspended by service provider

  • thisisjmx
    Jโˆ†MES VINCEฮ T ๐Ÿณ๏ธโ€๐ŸŒˆ ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@thisisjmx) reported from Dinas Powys, Wales

    Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

  • Bubwal
    Ade (@Bubwal) reported from Cardiff, Wales

    @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

  • AshL93
    Ash Lister (@AshL93) reported from Cardiff, Wales

    @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful itโ€™s resolved, shrugging off my comments...wow Customer Service at its best.

  • garethwynhughes
    Gareth Wyn Hughes (@garethwynhughes) reported from Tonypandy, Wales

    Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise whatโ€™s wrong please and an ETA on when normal service will resume?

  • w00dsy_10
    Chris Woods (@w00dsy_10) reported from Risca, Wales

    Got to love @EE, down for about the 4th time in 3 weeks ๐Ÿ‘great service

  • dawninyoureyes1
    dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE I want to cancel my contract

  • CarolwalesKarma
    Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, โ€œSorry we were unable to complete your request right now. Please call our customer service team on 150โ€. I want to do this online tonight as cannot ring 150 in the days this week.

  • thatWilkochap
    John Wilkinson โ€“ Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Morning. No signal in Cardiff. Any known issues?

  • PerformandGrow
    Sally Evans (@PerformandGrow) reported from Barry, Wales

    Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

  • LukeSomerset
    ๐•ƒ๐•ฆ๐•œ๐•– ๐•Š๐• ๐•ž๐•–๐•ฃ๐•ค๐•–๐•ฅ (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • LRG0808
    Leah Griffiths (@LRG0808) reported from Llantrisant, Wales

    Seriously what is wrong with the signal with @EE. Itโ€™s been like it for days, not what I need when Iโ€™m due to have my baby any day and canโ€™t even call out on my phone ๐Ÿคฌ๐Ÿ˜ก๐Ÿคฌ sort it out!!!!!!

  • gilliehowells
    Gill Howells (@gilliehowells) reported from Trethomas, Wales

    @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated ๐Ÿ™Œ

  • nonwatcyn
    NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales

    @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends thoโ€™

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyRob04327914
    Andy (Honk Honk) Robertson (@AndyRob04327914) reported

    @EE where my ******* broadband that I pay a small fortune for? Nearly up to 32 hours of outage now.

  • MeahCarl
    Carl Meah (@MeahCarl) reported

    @WeAreOpenreach @bt_uk @EE your service is absolutely pathetic ๐Ÿ‘

  • DiJeggo
    Diane Jeggo (@DiJeggo) reported

    @EE shame your online customer service isn't as good as the team in Telford Town Centre branch. Tried to order a bundle of bits for my new phone online, you took my money and promptly informed me it's all out of stock and it wont be refunded to me for up to 14 days. Not great!

  • WanderingIan
    Ian Dickerson (@WanderingIan) reported

    @LeilaniDowding @EE Most people have a cordless phone in their home. If the power went out it becomes useless. Only corded phones work in a power outage

  • ian_wardell
    Ian Wardell (@ian_wardell) reported

    @EE You sent me a text message advising me to text 150 saying CANCEL CALL BACK. But that number doesn't accept any text messages, I tried about 20 times. I don't think it can be a legitimate number.

  • j300hno
    Craig Johnson (@j300hno) reported

    Is it me or has @EE signal went utterly ๐Ÿ’ฉ these past few months. Absolutely shite sort it out

  • HParf
    Helen (@HParf) reported

    @LeilaniDowding @EE BT have switched my land-line off (against my wishes, I might add). They said I should "keep my mobile charged". But leaving a mobile on permanent charge will knacker the battery. Of course, they're still charging the same, even though they're now providing an inferior service.

  • Marcus_91_
    Marcus (@Marcus_91_) reported

    @Amy_90_x @EE FFS that is ridiculous ๐Ÿ˜‘๐Ÿ˜‘ You can never be too sure nowadays with all the scam callers ๐Ÿคฌ๐Ÿคฌ Tbh i don't get many anymore but I don't answer any calls unless it's a number I have saved in my phone

  • jonesxxx
    Hurry Up Harry (@jonesxxx) reported

    @EE The only thing worse than "hold music", is hold music chosen by some twenty something experience specialist. You're never gonna please everyone so why not just have some bland background stuff rather than these bloody yodelling trendies?

  • FSharpe55
    Cptc66 (@FSharpe55) reported

    @LeilaniDowding @EE If ain't broke don't fix it ๐Ÿ™„๐Ÿ™„