EE Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF11 and CF23 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
- Internet (43%)
- Phone (29%)
- Total Blackout (13%)
- Wi-fi (11%)
- E-mail (3%)
- TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Newport, Pontypridd, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 40 minutes ago |
|
Newport
|
Wi-fi | 1 day ago |
|
Newport
|
Total Blackout | 2 days ago |
|
Pontypridd
|
Internet | 3 days ago |
|
Hengoed
|
Wi-fi | 4 days ago |
|
Newport
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Brian Evans (@brianevans83) reported from Porth, Wales@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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Brian Evans (@brianevans83) reported from Porth, Wales@EE Only started this morning. Notification on my phone saying service suspended by service provider
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t🍉 (@tanyasimoneox) reported from Weston-super-Mare, England@EE I wouldnt test my patience today David, I’m pregnant and very hormonal. I’ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But it’s ok I have 4 days left to decide to cancel and go for maybe a better broadband.
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Ash Lister (@AshL93) reported from Cardiff, Wales@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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Robert Purvis (@robertpurvis) reported from Cardiff, Wales@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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Anthony Pesticcio (@TheRealBerty) reported from Cardiff, Wales@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon
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Tom Wise 🏴 (@TomWise_) reported from Cwmbran Central, WalesUnbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼
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🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@EE can I get some help please, I’m missing 4gb of my data.
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Sally Evans (@PerformandGrow) reported from Barry, WalesPlease help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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🏴JoJo🏴 (@JoanneChurcher) reported from Cardiff, Wales@roch123 @EE Omg this is awful!!!!! 😡
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Peter MacCabe (@peterkin1010) reported from Barry, Wales@MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book
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Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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K A C E Y (@KaceyEdwards91) reported from Pontllanfraith, WalesLeft @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
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Rochelle Theaker (@roch123) reported from Cardiff, WalesAbsolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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Ade (@Bubwal) reported from Cardiff, Wales@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
EE Issues Reports
Latest outage, problems and issue reports in social media:
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BadBatchYNWA (@BadBatchYNWA) reported@TruckerBaron @EE This ‘up front’ garbage they keep spouting will just encourage customers to leave even more! Mine is apparently going up 15% ‘in line with inflation!’ #Bullshit
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James Hall (@JamesH4ll) reported@EE You call customer service and they just robotically state " you signed a contract agreement as saying we can up the price this, "nothing we can do about it" nowhere in that agreement did it say, you would increase my bill by 14% 2weeks after owning the phone.
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Duer_80z (@80zDuer) reported@JamesH4ll @EE I agree. I took out a 24mth plan in October. £67 per month (it’s never under £70 but that’s another story). It’s going up £10. I’ll be paying best part of £80 a month. Yes I didn’t read the small print but who does. Never had this with any other provider - and I used them all
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Cymru (@Ynys_Prydein) reported@EE The phone signal has been down for 2 days in the SA70 area and without any info regarding what is going on. Please advise. Cheers
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Owen Powell (@Magpie549) reported@EE I messaged you at 8:50 this morning, and no reply. Please can I have some help!!!!
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M. J. C (@mattcowburn1) reportedSo anyone got any decent mobile network recommendations as @EE are seemingly taking the mick with £100 a month... Shambolic.
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Degen Senku (@DegenSenku) reported@EE Hi, I cancelled an Additional Sim Plan on EE but they cancelled my main account instead. I have no service on my current phone and don’t know what to do?
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Owen Powell (@Magpie549) reported@EE hi, I’ve woken up with no connection and my phone is saying 3G? This morning any help?
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Nelsy Tubes - 💕🇺🇦 😻😘 (@AshleyButterfi5) reported@EE Appalling Customer Service- network coverage poor - increasing our bills - do not go with this company people - also watch out for extra charges - complain to The Ombudsman I have 😤
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Andy Mackie (@andy3196) reported@EE When I logged in last Friday I wasn't sure whether I was leaving, or advising EE of my recent change of address, but the website was so unstable I was pushed into leaving.