EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Hengoed, Barry, Cardiff, Newport, Porth, Caerphilly, and Pontypridd.

City	Problem Type	Report Time
Hengoed	Internet	5 days ago
Barry	Internet	16 days ago
Cardiff	Internet	17 days ago
Barry	E-mail	17 days ago
Barry	Internet	17 days ago
Newport	TV	17 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Chris Woods (@w00dsy_10) reported 4 minutes ago from Risca, Wales

  Got to love @EE, down for about the 4th time in 3 weeks 👍great service

• 
  Lee Lewis (@lee_a_lewis) reported 5 minutes ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  Jack Rickus (@4rickus4) reported 6 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Connor Botwright (@ConnorBotwright) reported 18 minutes ago from Cardiff, Wales

  @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

• 
  Brian Evans (@brianevans83) reported 19 minutes ago from Porth, Wales

  @EE Only started this morning. Notification on my phone saying service suspended by service provider

• 
  Leah Griffiths (@LRG0808) reported 22 minutes ago from Llantrisant, Wales

  Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!

• 
  Mark Rees PT (@markreesPT1970) reported 28 minutes ago from Barry, Wales

  @EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 36 minutes ago from Cardiff, Wales

  @EE Morning. No signal in Cardiff. Any known issues?

• 
  Christopher Guy (@ChrisJG1988) reported 37 minutes ago from Pontypridd, Wales

  @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

• 
  Brian Evans (@brianevans83) reported 40 minutes ago from Porth, Wales

  @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 42 minutes ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  Cath Colleypriest (@CathFluffybob1) reported 42 minutes ago from Cardiff, Wales

  @EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do

• 
  Vale Cake Boutique (@VCBcom) reported 45 minutes ago from Barry, Wales

  So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice

• 
  Anthony Pesticcio (@TheRealBerty) reported 46 minutes ago from Cardiff, Wales

  @EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 54 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  Mark Rees PT (@markreesPT1970) reported 54 minutes ago from Barry, Wales

  @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

• 
  jude wood (@judiththomas4) reported 56 minutes ago from Cardiff, Wales

  @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

• 
  Ade (@Bubwal) reported 57 minutes ago from Cardiff, Wales

  @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

• 
  Nathan Fox (@Foxy_005) reported 59 minutes ago from Cardiff, Wales

  @RosssYoungx @EE Who cares, iPhone sucks

• 
  Daniel Thomas (@dklthomas6666) reported 59 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lisa Whittaker (@MrsWhitt7) reported 3 minutes ago

  Be prepared for my phone call @EE when my husband gets home so I can use his phone to call you. This issue had better be resolved this evening!

• 
  Photo man (@ach59) reported 4 minutes ago

  @EE I’m not ‘having a spot of bother’ as you put it, I’ve got no internet- no TV, Alexa or Heating control - and no help from EE (so far)

• 
  Tom (@BigTom0491) reported 5 minutes ago

  @EE If I gave you the area and her first name, would you be able to track who it is? She’s absolute credit to EE and great customer service

• 
  Pete Searle (@PeterSe38295412) reported 7 minutes ago

  @EE So the promised phone call betweem 1pm & 2pm didnt materialise. Proper shoddy customer service. No one at your company in customer service deserves to be described as excellent.

• 
  Paul The Runner (@paulierunner) reported 12 minutes ago

  @EE your signal has been utterly useless of late, even on major A roads. You are a business-prevention exercise. Please sort it out.

• 
  David Booth (@Boothy_4) reported 15 minutes ago

  @BeneyHewson @EE Same issue. Looks like a widespread issue after searching on here.

• 
  quietcacophony (@cacophanyofcow) reported 19 minutes ago

  @EE your app is just awful. I was about to buy hundreds of pounds worth of kit but have given up. It is always so slow, glitchy etc. I actually tried numerous times to get to check out and just cba now.

• 
  Rob Plant 🇮🇪🇮🇪 (@showmebadgers) reported 21 minutes ago

  @EE hi there need some help please. We have disconnected our broadband services and been asked to send back out router however we haven’t received any packaging or the QR code that had apparently been sent. How do I get another sent to us asap so we can post? Thanks

• 
  Gerry D (@gdennigan) reported 22 minutes ago

  @TomTugendhat @O2 @EE You’ve obviously never tried to work on the TGV from Paris to Nancy or the Deutsche-Bahn equivalent from Paris to Frankfurt?

• 
  Tom Andrews (@elondonlad) reported 25 minutes ago

  @status_is_down @EE yes, mine is not working!