EE outages and service status in Cardiff, Wales
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Full Outage Map
- EE generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
- The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
- The most recent signal from this area was received Jul 5, 9:26 AM GMT+1.
- Internet (58%)
- E-mail (17%)
- Total Blackout (8%)
- Wi-fi (8%)
- TV (8%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF23 and CF14 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Weston-super-Mare, Hengoed, Barry, Newport, Porth, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
1 hour ago | |
|
Cardiff
|
Total Blackout | 3 days ago |
|
Cardiff
|
Internet | 3 days ago |
|
Cardiff
|
Internet | 4 days ago |
|
Weston-super-Mare
|
Internet | 11 days ago |
|
Weston-super-Mare
|
Wi-fi | 12 days ago |
Community Discussion
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EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Brian Evans (@brianevans83) reported from Porth, Wales@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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sheryl fussell (@chickenshed24) reported from Rudry, Wales@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?
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Desta Omar (@desta_omar) reported from Cardiff, WalesCan’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE
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John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales@EE Morning. No signal in Cardiff. Any known issues?
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NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
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Ty✌🏾️ (@Tyrone_PT) reported from Cardiff, WalesSo @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂
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J∆MES VINCEΠT 🏳️🌈 🏴 (@thisisjmx) reported from Dinas Powys, WalesHey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE I was told that I had to borrow money to pay my bill and only then would I be allowed to have incoming calls back what a joke no one has been in xon5act with me since last Friday, no one at all to say I was being cut off shocking way to treat a customer
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Ash Lister (@AshL93) reported from Cardiff, Wales@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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Kayleigh Johnson♡✨ (@kayleighj_11) reported from Newport, Wales@EE is there any problems with the network - I can’t ring out on my phone! Thanks
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking
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🏴JoJo🏴 (@JoanneChurcher) reported from Cardiff, Wales@roch123 @EE Omg this is awful!!!!! 😡
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
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charlesTdale (@charlesTdale) reported from Penarth, Wales@sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby
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Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed
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Ade (@Bubwal) reported from Cardiff, Wales@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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Huw Jones🏴 (@HuwJones58) reported from Porth, Wales@EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband
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Andy Petersen (@AndyJPetersen) reported from Cardiff, WalesWhen do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Lee Webster (@leeweb79) reported from Caerphilly, Wales@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
EE Issues Reports
Latest outage, problems and issue reports in social media:
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THE SARKY COCKNEY (@sarkeycockney) reported@Lewciie @EE And the attitude of "oh well, if you don't like it leave and pay us a leaving fee" is disgusting. Definitely no "customer first" policy with this lot.
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Matilda👩🌾 (@heifer666) reported@EE what is going on with with you signal atm. My mums landline never works since you swapped it over to wifi and my mobile is always not available. This is not good enough! #ee #wificalling #crapsignal
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Patty (@ale2883) reported@EE roaming is down, can’t call to report the issue and have tried everything from restarting my mobile phone etc, I need it for work and it’s been like this for over 2 hrs
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Chris Milbank (@ChrisMilbank) reportedLaura at @EE said she would call back at 4pm Tuesday 16th June 2026, I can't call as EE send a text with a code and the link won't open CoPilot says its BT's dreadful computer software, the issue is when BT took over.
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Joanna Roberts (@Wanna_24) reported@EE Day 4 of no WiFi. Customer support advised it’s a nationwide problem with @WeAreOpenreach No other mentions on local social media platforms suggesting it’s a problem. ETA for the fix is Monday. Please advise if this can be resolved sooner! Compensation expected
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Lauren (@lillol87) reported@EE @EE 4 phone calls and over 4 hours spent on the phone since May with your people not doing as promised & 3 complaints later still not resolved. Very disappointing customer service
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Jamie (@Jamie__Gray1) reported@EE any idea why my signal has gone in Boston cant call or text anyone and need to use it for maps and getting about can’t call 150 or 360 to get it fixed need it sorted asap! 🏴
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Rebecca Dalton (@RebsDalton) reported@EE @Chloe_DEathx Hello, my roaming is still not working while I am away in Portugal?
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David Booth (@Boothy_4) reported@_nicks_tweets @EE Same issue!
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still_tipping (@tomthetar) reported@StupidNeilAgain @EE They're terrible.