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EE outages and service status in Cardiff, Wales

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Full Outage Map
  • EE generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
  • The most common problems reported in this area mention Internet.
  • The most recent signal from this area was received Aug 11, 9:57 PM GMT+1.
  • 100% Internet (100%)

The latest reports from users having issues in Cardiff come from postal codes CF24 .

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Tonypandy, Pontypridd, Weston-super-Mare, Cardiff, and Hengoed.

CityProblem TypeReport Time
Tonypandy Internet 4 days ago
Pontypridd Internet 7 days ago
Weston-super-Mare Internet 8 days ago
Cardiff Internet 13 days ago
Cardiff Wi-fi 1 month ago
Cardiff Wi-fi 1 month ago

Nearby cities with recent reports

Tonypandy

1 recent signals

4 days ago
Pontypridd

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • thatWilkochap
    John Wilkinson โ€“ Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Morning. No signal in Cardiff. Any known issues?

  • brianevans83
    Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Only started this morning. Notification on my phone saying service suspended by service provider

  • LukeSomerset
    ๐•ƒ๐•ฆ๐•œ๐•– ๐•Š๐• ๐•ž๐•–๐•ฃ๐•ค๐•–๐•ฅ (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • TonksMeow
    Robert Iles (@TonksMeow) reported from Weston-super-Mare, England

    @EE No. Good signal ..

  • TomWise_
    Tom Wise ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@TomWise_) reported from Cwmbran Central, Wales

    Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me ๐Ÿ‡ฎ๐Ÿ‡ช how customers calls should be handled ๐Ÿ‘๐Ÿผ๐Ÿ‘Œ๐Ÿผ

  • atifter
    Atif Raza (@atifter) reported from Llanyrafon, Wales

    Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving ยฃ31.98! a month. With the help of this fine gentleman @misamarrai @EE

  • thejoolzman
    Jules Morgan (@thejoolzman) reported from Penarth, Wales

    @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

  • CarolwalesKarma
    Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, โ€œSorry we were unable to complete your request right now. Please call our customer service team on 150โ€. I want to do this online tonight as cannot ring 150 in the days this week.

  • Samanth82113398
    Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • Rivers_Slowmo
    CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is โ€˜aquaโ€™ colour again it still no joy.

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

  • Heidi_Wurst
    Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I canโ€™t. Can someone help

  • ChrisEddy_7
    Eddy (@ChrisEddy_7) reported from Llanyrafon, Wales

    So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

  • daflewis_botn
    ๐–ฃ๐–บ๐–ฟ๐—’๐–ฝ๐–ฝ ๐–ซ๐–พ๐—๐—‚๐—Œ ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿฆข (@daflewis_botn) reported from Cardiff, Wales

    @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I donโ€™t seem to have an issue

  • angelawales
    Angela Sweeney (@angelawales) reported from Alway, Wales

    @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

  • ConnorBotwright
    Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales

    @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

  • desta_omar
    Desta Omar (@desta_omar) reported from Cardiff, Wales

    Canโ€™t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help ๐Ÿฅด๐Ÿฅด @AppleMusic @EE

  • jordtho
    ski (@jordtho) reported from Barry, Wales

    @EE must be the worst run company on this planet taking over a year to cancel a phone after the contracts been paid and still getting charged after over 10 calls๐Ÿค’ jarring robbing pricks

  • kenandavestone
    kebab (@kenandavestone) reported from Newport, Wales

    if I can advise people anything do not take contracts out with @EE ๐Ÿ˜‚ losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still canโ€™t pay my bill & theyโ€™re not doing **** all to help.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkAmiga
    Mark (@MarkAmiga) reported

    @Samsung just got a new tablet via a contract with @EE and its asking me to scan a qr code, and I do not have one, and I cannot skip the screen either, how on earth am I supposed to use this tablet, when its stuck on this stupid scan qr code screen?!

  • jeannibea
    Jean Morris (@jeannibea) reported

    @Hepworthclare @EE How dreadful. I'm with ee mobile for network & data only but since BT mobile moved to ee Iโ€™ve found Customer Service has dipped. I buy my phones from Apple outright & find it much more cost effective than having a mobile tied into an ee contract. Apple CS is superb. Good luck!

  • WillWri36918764
    Will Wright (@WillWri36918764) reported

    @EE They already have several times and the problem keeps recurring, surely we're not getting what we pay for and therefore should be able to get out of the contract, with a refund

  • luke_marsh_
    Luke Marsh (@luke_marsh_) reported

    @EE Help please

  • mandrews2000
    Mark Andrews (@mandrews2000) reported

    @AskEvrichatt Ffanklin WHEN CAN I EXPECT DELIVERY THIS IS BEYOND BELIEF @EE @BT your courier is letting you down

  • Craig_Bailey41
    Craig Bailey (@Craig_Bailey41) reported

    @tescomobile @EE It just seems to be everywhere, I have to rely on WiFi to be able to communicate with my phone. It just seems poor on a whole. ๐Ÿ˜•

  • itsmegigi_89
    ๐Ÿงกโค๏ธโ€๐Ÿ”ฅ๐Ÿ…–๐Ÿ…˜๐Ÿ…–๐Ÿ…˜โค๏ธโ€๐Ÿ”ฅ๐Ÿงก (@itsmegigi_89) reported

    @EE whats happening with your internet its down yet again

  • WeAreOpenreach
    Openreach (@WeAreOpenreach) reported

    @bionic_KT @EE Hi there, We can only accept permission from the land owner listed on the land registry, however it is down to the land owner to engage with us if they wish. I appreciate this is frustrating, I am very sorry for the delays with your order but unfortunately without (1/2)

  • wiccacat1
    cat elston (@wiccacat1) reported

    @EE hi. Iโ€™m trying to set up my friends ee top box but we have no volume. Weโ€™ve tried resetting the box and pressing home/7 but nothing is working. Help!

  • WayneWheatley44
    Wayne Wheatley (@WayneWheatley44) reported

    Can somebody contact me from @EE regarding your door to door salesperson pressuring my elderly mum into a new subscription. I need to contact someone to cancel this and reinstate her sky package.