EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Barry, Hengoed, Pontypridd, Tonypandy, and Weston-super-Mare.

City	Problem Type	Report Time
Cardiff	Internet	5 days ago
Newport	Internet	6 days ago
Cardiff	Internet	6 days ago
Newport	Internet	8 days ago
Cardiff	Internet	11 days ago
Cardiff	Phone	18 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  t🍉 (@tanyasimoneox) reported 19 seconds ago from Weston-super-Mare, England

  @EE I wouldnt test my patience today David, I’m pregnant and very hormonal. I’ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But it’s ok I have 4 days left to decide to cancel and go for maybe a better broadband.

• 
  sheryl fussell (@chickenshed24) reported 7 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  sofia (@sofiaBswaine) reported 11 minutes ago from Barry, Wales

  @EE I’ve got no signal at all ? It’s suddenly gone

• 
  Gill Howells (@gilliehowells) reported 15 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  CM Kerplunk (@Rivers_Slowmo) reported 15 minutes ago from Cardiff, Wales

  @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

• 
  Jules Morgan (@thejoolzman) reported 17 minutes ago from Penarth, Wales

  @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

• 
  Cara Marsh (@caradyas14) reported 24 minutes ago from Pontypridd, Wales

  So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

• 
  Dan Dineen (@Daniel_Dineen) reported 26 minutes ago from Newport, Wales

  @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

• 
  Mark Rees PT (@markreesPT1970) reported 26 minutes ago from Barry, Wales

  @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

• 
  Dino Tessaro (@savalleyboy) reported 28 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Brian Evans (@brianevans83) reported 30 minutes ago from Porth, Wales

  @EE Only started this morning. Notification on my phone saying service suspended by service provider

• 
  used to be @Jelcics (@Jakesmummmm) reported 32 minutes ago from Barry, Wales

  @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

• 
  Leah Griffiths (@LRG0808) reported 33 minutes ago from Llantrisant, Wales

  Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!

• 
  Andrew Lippiatt (@LippyBoy123) reported 34 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  Mark Rees PT (@markreesPT1970) reported 40 minutes ago from Barry, Wales

  @EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 45 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Mark Rees PT (@markreesPT1970) reported 52 minutes ago from Barry, Wales

  @stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later

• 
  Karma Samsara (@CarolwalesKarma) reported 52 minutes ago from Cardiff, Wales

  @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

• 
  K A C E Y (@KaceyEdwards91) reported 55 minutes ago from Pontllanfraith, Wales

  Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

• 
  Huw Jones🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HuwJones58) reported 58 minutes ago from Porth, Wales

  @EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richie Berryman (@BerrymanRi94102) reported 5 minutes ago

  @EE @EE @Giftcloud got my physical card as the digital card doesn't work at all with a £5 fee. To make people aware and you aware this is chip and pin card only!

• 
  Matt (@MattHone06) reported 7 minutes ago

  @EE really fed up now of of paying a lot of money for a phone, when I only ever had 2 bars or signal or less? I need this to improve massively? Been a customer for easily 20 years and I’m seriously considering changing providers.

• 
  Luke Maguire (@_LukeMaguire) reported 8 minutes ago

  @JacobiteJen Which network? I’m like this with @EE 😒

• 
  Adam Chetter (@adamchetter) reported 9 minutes ago

  @EE Tried this but keep getting told the issue has been going on years and it won’t be resolved soon. What can I do?

• 
  Jules (@julesw1lko) reported 12 minutes ago

  @EE Yep - just spent an hour on the phone. No resolution other than to transition to digital voice which will take till the 8th!!! What’s worse - is your phone people were utterly unrepentant there was an error from EE’s side. I now need to teach a 90 year old to use a mobile for the first time!!

• 
  NeilM (@NM_Rdg) reported 18 minutes ago

  @EE How does roaming work for visiting Spain/Portugal? My main issues are around potentially receiving calls if I don't have it or it activating and charging me when I don't want it (I'll have WiFi all day on some days)

• 
  Abby (@abz_fab) reported 20 minutes ago

  @EE my WiFi is down and I can't even log in to see why!

• 
  S (@Sarah_FireHorse) reported 20 minutes ago

  @LeilaniDowding @EE So the answer seems to be an emergency generator. Or you can plug starlink into a car adapter - that’s another emergency option, run it off your car battery.

• 
  mikeyjcs - trading 🇬🇧 (@mikeyjcs) reported 23 minutes ago

  @hevvuhh @EE they’re terrible, customer service worst I have ever dealt with. moved to Virgin, got gigabit and only pay £28 odd quid a month!

• 
  Simon James 🚂 (@UKMondoMan) reported 29 minutes ago

  @EE Issue now resolved. Not the outcome I was looking for but a fair compromise.