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EE outages and service status in Cardiff, Wales

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • EE generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
  • The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
  • The most recent signal from this area was received Jul 5, 9:26 AM GMT+1.
  • 57% Internet (57%)
  • 14% E-mail (14%)
  • 14% Total Blackout (14%)
  • 14% Wi-fi (14%)

The latest reports from users having issues in Cardiff come from postal codes CF24 , CF23 and CF14 .

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 6: Problems at EE

EE is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Cardiff, Weston-super-Mare, Hengoed, Barry, Newport, Porth, and Caerphilly.

CityProblem TypeReport Time
Cardiff E-mail 24 hours ago
Cardiff Total Blackout 4 days ago
Cardiff Internet 4 days ago
Cardiff Internet 5 days ago
Weston-super-Mare Internet 12 days ago
Weston-super-Mare Wi-fi 12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • EugeneOakharold
    Eugene OCarroll (@EugeneOakharold) reported from Langstone, Wales

    @EE the network is quite slow today NP18 2NT any ideas??

  • owainharris3
    Owain Llŷr Harris (@owainharris3) reported from Porth, Wales

    @EE network down in my workplace again. Really not good enough. #nosignal #poorservice

  • lee_a_lewis
    Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales

    @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

  • MicheleSeren
    Michèle Seren💙 (@MicheleSeren) reported from Taff's Well, Wales

    @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

  • robertpurvis
    Robert Purvis (@robertpurvis) reported from Cardiff, Wales

    @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

  • garethwynhughes
    Gareth Wyn Hughes (@garethwynhughes) reported from Tonypandy, Wales

    Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

  • angelawales
    Angela Sweeney (@angelawales) reported from Alway, Wales

    @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

  • LRG0808
    Leah Griffiths (@LRG0808) reported from Llantrisant, Wales

    Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!

  • thatWilkochap
    John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

  • JoanneChurcher
    🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported from Cardiff, Wales

    @roch123 @EE Omg this is awful!!!!! 😡

  • cherylockerby
    cheryl (@cherylockerby) reported from Barry, Wales

    @EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago

  • gavinlew
    Gavin Lewandowski (@gavinlew) reported from Butetown Community, Wales

    @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

  • Tyrone_PT
    Ty✌🏾️ (@Tyrone_PT) reported from Cardiff, Wales

    So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

  • TheRhysCooper
    Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales

    @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

  • brianevans83
    Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

  • kenandavestone
    kebab (@kenandavestone) reported from Newport, Wales

    @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

  • charlesTdale
    charlesTdale (@charlesTdale) reported from Penarth, Wales

    @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

  • DestinyRoja
    Destiny La Roja 💖 (she/they) (@DestinyRoja) reported from Cathays, Wales

    @EE why would you remove my discount, overcharge me £100 and refuse to fix it

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Jamie__Gray1
    Jamie (@Jamie__Gray1) reported

    @EE any idea why my signal has gone in Boston cant call or text anyone and need to use it for maps and getting about can’t call 150 or 360 to get it fixed need it sorted asap! 🏴󠁧󠁢󠁳󠁣󠁴󠁿

  • F1_AyrtonSenna
    Ayrton Senna 🇧🇷 Tribute (@F1_AyrtonSenna) reported

    @England @EE Never give up! 💯🙌🏻

  • AvrilNewman9
    Avril Newman (@AvrilNewman9) reported

    How many elderly R victims of #financialabuse by telcos like @EE & have money being debited every month for services they’ve been upsold by nefarious sales teams that they never use? It happened 2 me and I bet it’s happening 2 your gran 2. Check in with your elders #grubbythieves

  • Stuff1646
    Json (@Stuff1646) reported

    @sarkeycockney @EE They have done that on purpose to spin the wheels on ice so you won't get nowhere, If you're still getting nowhere with this clown show of a provider then best contacting Citizens advice and going down that route to have it solved, I think.

  • Cannesle
    Carol Annesley (@Cannesle) reported

    @EE help!! For the 2nd month running I've put money on my £10 monthly plan and it hasn't renewed?? Where has my money gone again?? I can't keep going into the shop as an oap with dodgy knees!!! Can you please help me??

  • adaptat1ons
    molly⁷ ☆ 41 (@adaptat1ons) reported

    @EE DONT DO THIS TO ME I HAVE **** TO DO BRO

  • JasonUnsworthAA
    Jason Unsworth | Atmosphere Airlines 🛫🇬🇧🇹🇭 (@JasonUnsworthAA) reported

    After getting a new 🆕 phone and iPad from @tescomobile recently the signal around Wisbech is non existent, I’ve put in my @EE SIM card today, actually getting two bars and a working signal, next to sign up to @Starlink tomorrow. 👍🏻💯

  • Slimedworld
    🕺🏾 (@Slimedworld) reported

    @EE need urgent support sent DM

  • PAtubobienemi
    Precious Atubobienemi (@PAtubobienemi) reported

    @England @EE Reflexively contrarian for a plain highlight caption isn't the move here — nothing about "never in doubt" invites a hot take, it's just fan hype for a goal.

  • Johntommo76
    John Thompson (@Johntommo76) reported

    @EE why is your customer service so bad? A customer of 20+ years through all your guises and yet treated like an idiot by your staff