EE Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF23, CF14 and CF24.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Newport, Pontyclun, Tonypandy, Cardiff, Pontypridd, Porth, Caerphilly, Penarth, Cathays and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Pontyclun |
Internet | |
| Newport |
Internet | |
| Newport |
Internet | |
| Tonypandy |
TV | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Ty✌🏾️
(@Tyrone_PT) reported
from
Cardiff, Wales
So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂
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Leah Griffiths
(@LRG0808) reported
from
Llantrisant, Wales
Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!
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Vale Cake Boutique
(@VCBcom) reported
from
Barry, Wales
So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice
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Nathan Fox
(@Foxy_005) reported
from
Cardiff, Wales
@RosssYoungx @EE Who cares, iPhone sucks
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Kathryn Williams
(@KathW80) reported
from
Cardiff, Wales
Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!
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Dan Dineen
(@Daniel_Dineen) reported
from
Newport, Wales
@EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not
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Atif Raza
(@atifter) reported
from
Llanyrafon, Wales
Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE
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Andrew Lippiatt
(@LippyBoy123) reported
from
Cwmbran Central, Wales
@EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!
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Rob S Photography
(@photographyrsp) reported
from
Porth, Wales
Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!
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Huw Jones🏴
(@HuwJones58) reported
from
Porth, Wales
@EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband
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Cara Marsh
(@caradyas14) reported
from
Pontypridd, Wales
So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe
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charlesTdale
(@charlesTdale) reported
from
Penarth, Wales
@sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby
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𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴🦢
(@daflewis_botn) reported
from
Cardiff, Wales
@EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking
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Chris Woods
(@w00dsy_10) reported
from
Risca, Wales
Got to love @EE, down for about the 4th time in 3 weeks 👍great service
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Vale Cake Boutique
(@VCBcom) reported
from
Dinas Powys, Wales
@EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!
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Kayleigh Johnson♡✨
(@kayleighj_11) reported
from
Newport, Wales
@EE is there any problems with the network - I can’t ring out on my phone! Thanks
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I was told that I had to borrow money to pay my bill and only then would I be allowed to have incoming calls back what a joke no one has been in xon5act with me since last Friday, no one at all to say I was being cut off shocking way to treat a customer
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@pablo_beee) reported
@Suffolklord @EE You never know, might get a reliable signal soon
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James 🇬🇧
(@ItsJamesPowers) reported
@ElstoneGutters @EE Nope, Galaxy user, had months of issues with my 22U. Got a replacement sent out a 23U, They sent the wrong colour and the box is opened. Noe told weeks to correct it. But that doesn't start until the returns people actually phone me back 44 hours and counting.
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006@aol.Stacey Baker
(@stba2006) reported
@EE signal still down after 2 weeks with no end in sight (next update 10th march). Effecting 1000s Apparently due to land owner not allowing access to mast!!!! How can this be the case???? Took over 45 mins to get through to 111 re. my 10 week old due to sign keep dropping 😡
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LTee
(@LTee____) reported
So @EE broadband have said my price is going up by almost 15%, despite having had nothing but problems with the connection not even getting 1mbps at times, I've to pay over £40 a month now due to inflation?? @WhichUK @MartinSLewis
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Takarii
(@Takariistorm) reported
@EE Thats fine. Your short term gain of £20 per month in the interim is going to lose you £130 per month once my end dates arrive. This isn't how you build and service loyalty.
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Miss K
(@kic2040) reported
@EE speaking to your customer service team and the advisor has not put me on hold and I can currently hear him cursing me with his supervisor absolutely disgusting. I made it clear to him I just heard everything as you did not put me on hold !!!!!
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Paula Curtis
(@Misspp1981) reported
@EE please help trying to reset nhs perks pw and it won’t resend a link when I enter my email address thanks as I’m wanting to upg
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Samuel 🌿 FernDaddy 🌿 (he/him)
(@IAmSimplySamuel) reported
@EE You're a bit late babes, the upgrade was already cancelled on my behalf (I didn't decide to cancel) because of DPD and I'm already trying again. I'll let you know if they screw up the delivery again *** x
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laura maidment
(@lannadle) reported
@bazc1982 @EE @O2 Don’t do it they sent all us current customers Emails to say our bills are going up 14.4%. My contract is going to cost an extra £10 a month rip off and crap service
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Jony Wishbone
(@WishboneJony) reported
@EE Submitted a complaint yesterday about upgrade experience. Was also told Weds night if any issues with it going through I would 100% be called back in 24 hours. Never happened. Would appreciate it got looked at asap.