EE Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Pontypridd, Cardiff, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.

City	Problem Type	Report Time
Newport	Internet	1 day ago
Newport	Internet	2 days ago
Pontypridd	Internet	3 days ago
Cardiff	TV	6 days ago
Newport	Internet	7 days ago
Pontypridd	Internet	7 days ago

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Mike Walmsley (@mikewalmsley11) reported 7 minutes ago from Barry, Wales

  Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

• 
  Christopher Guy (@ChrisJG1988) reported 12 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Angela Sweeney (@angelawales) reported 13 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  Rhys (@TheRhysCooper) reported 17 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  Lee Lewis (@lee_a_lewis) reported 20 minutes ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  Ross Maisey (@TweetterRoss) reported 22 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 26 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Dino Tessaro (@savalleyboy) reported 38 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 40 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 43 minutes ago from Dinas Powys, Wales

  Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

• 
  Lee Lewis (@lee_a_lewis) reported 45 minutes ago from St. Athan, Wales

  @EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

• 
  Angela Sweeney (@angelawales) reported 47 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Lee Lewis (@lee_a_lewis) reported 47 minutes ago from St. Athan, Wales

  @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

• 
  Simon Latham (@Welsh_Si) reported 49 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  used to be @Jelcics (@Jakesmummmm) reported 50 minutes ago from Barry, Wales

  @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

• 
  Chris Lent (@MrChrisLent) reported 50 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Jack Rickus (@4rickus4) reported 50 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  aaron (@Azz_Culbertson) reported 51 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  Ross Maisey (@TweetterRoss) reported 57 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Gill Howells (@gilliehowells) reported 57 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  brian (@Anto9__) reported 4 minutes ago

  @England @EE @Josh_Denzel1 Tony Martial, he came from France, English press said he had no chance, 50 million down the drain, Tony Martial scores again...

• 
  Katie Weidmann (@KatieWeidmann) reported 5 minutes ago

  @ilikeotters @EE I had something like 6 weeks of no service because—despite my starting every phone call with the information that I’d moved—they’d never put the move order in. They’d sent an engineer to the new house, even. But I did end up with 5 free months of broadband eventually.

• 
  kevin (@skubhidhu) reported 7 minutes ago

  @EE received a new PAYG SIM today, can't add it to my account, phoned and told the PAYG system is having problems, should I be able to set it up from my old dormant account? (Can still login ok)

• 
  gethin williams (@QueenTrixabelle) reported 8 minutes ago

  @EE Never been amazing but this is the worst its been usually get 18mbps but recently never get it

• 
  Leeds Irish 🟨🟥 (@irishclovers8) reported 18 minutes ago

  @EE Why have you put roaming charges back on? I’m a new customer, can’t get a signal anywhere, you’ve already put my bill up and now roaming charges? What the hell have I done?

• 
  Martin Stapleford (@Martin73s) reported 22 minutes ago

  @EE any idea of when you are going to be able to offer me a reasonable signal in the BS16 area it is getting worse

• 
  Mateus Gava (@Mateus_Gava) reported 22 minutes ago

  @EE I made a wrong order, is it possible for any of you to assist me on the issue? I picked the wrong colour for my phone and I was wondering if I could get in touch to fix the issue, look forward to hearing back. Thanks!

• 
  Raven Stoves Ltd (@ravenstoved) reported 25 minutes ago

  Anyone can give me a human contact for EE Business broadband . Signed up with them for last 4 months WORSED connectivity imaginable. And rude tech dept unable to sort @EE

• 
  Dan (@Don_Chocolat) reported 27 minutes ago

  @EE just wanted to express how disappointed I was to see you are reintroducing EU roaming charges despite assurances previously there were no plans to. When my contract expires in a few months time and I take my 24 personal and business lines to another network, you will know why

• 
  PAPAMOLE (@pappa_mole) reported 28 minutes ago

  Hallo @EE , ....... I have been having serious customer service issues with @O2 Can you advise of your contact number for new sales and porting my number over. Thank you.