EE

EE Outage Report in Cardiff, Wales

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Cardiff come from postal codes CF23, CF24 and CF14.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Cardiff, Wales 01/25/2026 14:25

January 25: Problems at EE

EE is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Pontypridd, Barry, Newport, Caerphilly, Cardiff, Pontyclun, Tonypandy, Porth, Penarth, Cathays and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontypridd Internet
United KingdomBarry Wi-fi
United KingdomPontypridd Internet
United KingdomNewport Internet
United KingdomCaerphilly Wi-fi
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • lee_a_lewis Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales

    @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

  • Jakesmummmm used to be @Jelcics (@Jakesmummmm) reported from Barry, Wales

    @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

  • 4rickus4 Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales

    @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

  • thisisjmx J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

  • leeweb79 Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

  • TheRhysCooper Rhys (@TheRhysCooper) reported from Cardiff, Wales

    @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

  • MrChrisLent Chris Lent (@MrChrisLent) reported from Cardiff, Wales

    @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

  • TweetterRoss Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

  • Azz_Culbertson aaron (@Azz_Culbertson) reported from Cardiff, Wales

    @EE been no signal in North Cardiff for 2 days now

  • nonwatcyn NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales

    @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

  • jordtho ski (@jordtho) reported from Barry, Wales

    @EE must be the worst run company on this planet taking over a year to cancel a phone after the contracts been paid and still getting charged after over 10 calls🤒 jarring robbing pricks

  • mikewalmsley11 Mike Walmsley (@mikewalmsley11) reported from Barry, Wales

    Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

  • thisisjmx J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

  • TweetterRoss Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

  • savalleyboy Dino Tessaro (@savalleyboy) reported from Pontypridd, Wales

    @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

  • thatWilkochap John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Morning. No signal in Cardiff. Any known issues?

  • Welsh_Si Simon Latham (@Welsh_Si) reported from Caerleon, Wales

    @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

  • LukeSomerset 𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • lee_a_lewis Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales

    @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • roomfordisaster J (@roomfordisaster) reported

    @mrchrisjohn @MarinaPurkiss @EE Problem with this is that if the company dispute it then the DD just gets taken off you again. Not saying it’s not worth a try, but so many people think this means customers are fully protected and they’re not at all.

  • Nigeljdixon Nigel Dixon (@Nigeljdixon) reported

    @MarinaPurkiss @EE Don’t expect a response, as a business customer I’ve been waiting for 9 months for a reason as to why I can’t get my invoices to claim back the VAT, to this day their site doesn’t work and they can’t tell us when it will be sorted. They literally don’t give a **** !!!!

  • twoarmadillos Anne Shuker (@twoarmadillos) reported

    @TVK_Performance @MarinaPurkiss @EE I have found that taking to X to highlight an unresolved problem catches their attention and gets things sorted without hours in an automated menu world.

  • rmabolton Richard Atherton (@rmabolton) reported

    @MarinaPurkiss @EE It’s joint with BT who are equally inept and arrogant, they operate with a complacency that they don’t need to offer any type of customer service because they once had a monopoly, others are cheaper & offer much better service

  • highburyhigh1 Mr Chips (@highburyhigh1) reported

    @MarinaPurkiss @EE I had the same thing with Sky......£133 for a call i never made.....CORRUPTION !!

  • NickBrockis Nick Brockis💙🇺🇦🇬🇧 (@NickBrockis) reported

    @EE @MarinaPurkiss I'll be binning @EE off shortly. Shite to non exsistant signal where I live.

  • PhilipRadbourne Phil Radbourne (@PhilipRadbourne) reported

    @MarinaPurkiss @EE Terrible company. Avoid them.

  • kellythe4th Kelly 🫨 (@kellythe4th) reported

    @MarinaPurkiss @EE I met an elderly lady in McDonalds and ended up talking about her mobile and internet. She was being charged £70 a month and had no clue why. This is something that seriously needs looked into. That poor woman. I tried my best. It was also EE she was with.

  • veggiebrekkie Well meaning AMHP (@veggiebrekkie) reported

    @MarinaPurkiss @EE This is interesting Marina. I was abroad earlier this year and used local esims and physical sims. EE are saying chargeable calls were made despite setting the phone to the local sim/esim. Over the past 18 mths the tech side has really deteriorated as has their customer service.

  • DAWS_ON_ ᴰᵃʷˢ ♕ (@DAWS_ON_) reported

    @Rollsie7 @EE Nope they haven't lol, I was still installing it 12 months after that was announced.. and the head ends are easy to change.. it's a mast issue, they've had to take one down