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EE outages and service status in Cardiff, Wales

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Full Outage Map
  • EE generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Phone.
  • The most recent signal from this area was received Apr 4, 2:33 PM GMT+1.
  • 64% Internet (64%)
  • 14% Wi-fi (14%)
  • 14% Phone (14%)
  • 7% TV (7%)

The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF11 and CF23 .

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Pontypridd, Cardiff, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.

CityProblem TypeReport Time
Newport Internet 2 days ago
Newport Internet 3 days ago
Newport Internet 4 days ago
Pontypridd Internet 5 days ago
Cardiff TV 8 days ago
Newport Internet 9 days ago

Nearby cities with recent reports

Pontypridd

1 recent signals

5 days ago

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs

  • welshpolitical
    Allan Rees (@welshpolitical) reported from Cardiff, Wales

    @EE why have you redesigned your app My EE app.... again? Its crap.

  • Samanth82113398
    Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • sofiaBswaine
    sofia (@sofiaBswaine) reported from Barry, Wales

    @EE I’ve got no signal at all ? It’s suddenly gone

  • CarolwalesKarma
    Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • Rivers_Slowmo
    CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • garethwynhughes
    Gareth Wyn Hughes (@garethwynhughes) reported from Tonypandy, Wales

    Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

  • chickenshed24
    sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

  • chickenshed24
    sheryl fussell (@chickenshed24) reported from Rudry, Wales

    Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great

  • ChrisJG1988
    Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

  • MicheleSeren
    Michèle Seren💙 (@MicheleSeren) reported from Taff's Well, Wales

    @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

  • AndyJPetersen
    Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • judiththomas4
    jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

  • CarolwalesKarma
    Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

  • Heidi_Wurst
    Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • adallin
    Andrew Dallin. (@adallin) reported

    @EE I do ,I had 4 contacts its now down to 2, shortly 1. Pricing is important and all networks have benefits, yours aren't that Amazing for me, some networks still have free roaming as standard for example.

  • Crewdson67Nick
    Nick Crewdson #STILLEUROPEAN (@Crewdson67Nick) reported

    @EE I am being told I am going to charged extra this month on my bill but for a week both your app and website is saying there is an error. There is also an unacceptable wait to call and you Web chat doesn't work. This is poor what do you suggest I do?

  • Baldsaint
    Nige (@Baldsaint) reported from Southampton, England

    @Scudda85 @EE Still have a problem here, doesn't look like @EE care though.

  • melanie_dahm
    Mel (@melanie_dahm) reported

    Really cute of @ee to tell me I’ve used my data in 2 weeks (after being home LESS) and expect me to pay £150 for one month of data. Can’t increase my usage, and £400 to cancel. 🤡

  • MarcKenten
    Marc Hotmix Kenten (@MarcKenten) reported

    @EE You have @kevinbacon but how about giving us better Internet. BT are killing it. You need something to save your Bacon. long time EE customer being smashed by BT . Z

  • MatMiller_art
    Mat Miller (@MatMiller_art) reported

    @EE my home broadband has been down for almost 24hrs in Bristol

  • tpwkwallis
    𝐰𝐚𝐥𝐥𝐢𝐬 (@tpwkwallis) reported

    i pay £100 a month to @ee n can’t even use the phone bc i get not one single bit of signal in my house

  • RebeccaJonesMA
    Rebecca Jones | Stretchy Thinking (@RebeccaJonesMA) reported

    @EE been on to your tech team today for over an hour regarding my ongoing fault with my 4g internet. My upload and download speeds at currently at 0.49MB strangely enough not good enough for my work Teams meetings. I was promised a call back but didn’t get one can you help

  • Daniel_Waite
    Dan (@Daniel_Waite) reported

    @EE 1. I’ve been overcharged on my bill. 2. Live chat agents never answer

  • CazR63
    Carol (@CazR63) reported

    @EE I have tried calling Customer Services but the mobile number isn't recognised by the automated service (because the contract has ended)