EE Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF23, CF14 and CF11.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at EE
EE is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (43%)
-
Phone (29%)
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Total Blackout (12%)
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Wi-fi (12%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Barry, Cardiff, Caerphilly, Newport, Tonypandy, Pontypridd, Porth, Weston-super-Mare, Hengoed and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Barry |
Phone | |
| Cardiff |
Internet | |
| Caerphilly |
Phone | |
| Newport |
Wi-fi | |
| Newport |
||
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great
-
sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
-
Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
-
sofia
(@sofiaBswaine) reported
from
Barry, Wales
@EE I’ve got no signal at all ? It’s suddenly gone
-
Andy Vaughan 🏴 🔰
(@AndyVaughan21) reported
from
Risca, Wales
@SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.
-
John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Morning. No signal in Cardiff. Any known issues?
-
sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
Still no network @EE WHAT ARE YOU DOING ABOUT IT ??
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John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳
-
Uncle Fester
(@stewpalm) reported
from
Wenvoe, Wales
@EE Shite service from you today. Not impressed
-
Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
-
Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
-
Gareth Wyn Hughes
(@garethwynhughes) reported
from
Tonypandy, Wales
Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?
-
CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
-
ski
(@jordtho) reported
from
Barry, Wales
@EE must be the worst run company on this planet taking over a year to cancel a phone after the contracts been paid and still getting charged after over 10 calls🤒 jarring robbing pricks
-
sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
-
Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Paula m
(@PaulaRossi47) reported
@EE just had a text saying probs in my area shod be fixed in 26 hrs ?? I often get these texts what's the issue please
-
Edward vaughan
(@Edwardv22249346) reported
@EE So to help the environment all my plugs are now useless and I need to buy a new one??
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Richard Dale
(@richarddale5) reported
@EE How about you don't put my bill up? I have 2 separate lines and broadband with you and been a customer for over 15 years starting with tmobile. Contract will be cancelled and will go sim only. Disgusting
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Jamie Leonard
(@jamie__leonard) reported
Once again @EE you have an app and online login that are unable to allow me to manage data, my account and so on. This isn't an isolated occurrence, it's becoming more and more regular. A poor customer experience due to shabby back end management.
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BLT
(@bryanth0mpson) reported
from
Glasgow, Scotland
Sad to have been charged a contract cancellation fee by @EE I thought that since I’ve been a customer since 1999 they might have let it slide 😞
-
Papa
(@BritonaDucati) reported
@AndreaR43151168 @EE I’m in Milan and no network since this non ring @EE
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Papa
(@BritonaDucati) reported
@AndreaR43151168 @EE I’m using iPhone 12 and it’s not working in Lombardia
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Matt Black
(@DJ_Matt_Black) reported
@ee Its an absolute disgrace and a real kick in the teeth to loyal customers who have decided to stick with you despite the current problems with the costs of living
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Verso
(@JamieVersey) reported
Hi Jamie, We wanted to let you know that on or after 31 March 2023, your price plan will increase by £10.37 a month. This increase is linked to inflation in line with your terms and conditions. @EE that's a tad steep. Wil lyou drop it if inflation comes down?
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Here2watch
(@Here2watch2) reported
@EE So rather than use some or the huge profits you've posted these past couple of years for the investments, you're upping your customer charges so we have to pay for it???