EE

EE Outage Report in Cardiff, Wales

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF11, CF5, CF10, CF23 and NP10.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Cardiff, Wales 12/17/2025 21:00

December 17: Problems at EE

EE is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Pontypridd, Cardiff, Tonypandy, Penarth, Caerphilly, Cathays, Porth, Ynysddu, Weston-super-Mare and Hengoed.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomPontypridd Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomTonypandy Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great

  • AndyJPetersen Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • judiththomas4 jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

  • Heidi_Wurst Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

  • Rivers_Slowmo CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • garethwynhughes Gareth Wyn Hughes (@garethwynhughes) reported from Tonypandy, Wales

    Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

  • sofiaBswaine sofia (@sofiaBswaine) reported from Barry, Wales

    @EE I’ve got no signal at all ? It’s suddenly gone

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs

  • stewpalm Uncle Fester (@stewpalm) reported from Wenvoe, Wales

    @EE Shite service from you today. Not impressed

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • SpeedyMaGicXz94 SpeedyMaGicXz (@SpeedyMaGicXz94) reported

    @smileandwave__x @EE I've got. No signal rn and unless on WiFi I can not call anyone

  • DSByr2022 DSB (@DSByr2022) reported

    @EE I had to go out of my way to chat with one of your customer service people to even get the link to the website where you can redeem the offer from 1st November. Pretty sneaky way to keep claims down if you ask me.

  • jamesrjwyatt James (@jamesrjwyatt) reported

    @EE my watch contract has come to an end, but I can’t seem to move to sim only through the upgrade options. Can you help arrange this please? Thanks!

  • u12GetHiGH Shannon Davies (@u12GetHiGH) reported

    @EE why is my broadband not working on any device apart from 1 phone, all my other devices say my router isn't connected to the Internet can't get through to anyone on the phone

  • Angetheadj Ange the Adj (@Angetheadj) reported

    @EE It’s the landline but it is also affecting my WiFi service. I keep trying the trouble shooting text service but keep getting this reply.

  • Clairadactel Claire Williams (@Clairadactel) reported

    @archersfan @EE Exactly and I'm considering leaving. I've been a loyal customer for 13 years and always rated their service 10/10 and in surveys and they are holding £36.06 of my money to ransom

  • wezar3263 Mr Fancy Pants. (@wezar3263) reported

    @torchlight_xd not been able to login using mobile data on @EE . Is this a known issue? My security controls are all disabled.. it’s a bit frustrating only being able to use Wi-Fi!

  • KerryKendrick7 Kerry Kendrick (@KerryKendrick7) reported

    @kaykay_okay_ @EE Been in exactly the same situation for over 2 years was told it was my phones they needed an upgrade, then it was the router dropping WiFi calls and still no proper service ombudsman can't do anything either because I'd upgraded knowing there was an issue

  • Emma_Webster_ Emma Webster 💙 (@Emma_Webster_) reported

    @EE are your services down? I am unable to use mobile data, call your customer service, or login. Also online chat isn't working. I can call and send texts so it's you not me.

  • BlueBalls1974_ BlueBalls (@BlueBalls1974_) reported

    @EE Hi. I've been calling one of your stores relentlessly as I need to find out if they have a part in stock for a same day repair but they never pick up. Is there anyway to find out other than driving over/paying parking etc only to find out they don't?