EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Pontypridd, Cardiff, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.

City	Problem Type	Report Time
Newport	Total Blackout	38 minutes ago
Pontypridd	Internet	5 hours ago
Newport	Internet	4 days ago
Newport	Internet	5 days ago
Newport	Internet	6 days ago
Pontypridd	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 2 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Michèle Seren💙 (@MicheleSeren) reported 5 minutes ago from Taff's Well, Wales

  @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

• 
  Ty✌🏾️ (@Tyrone_PT) reported 7 minutes ago from Cardiff, Wales

  So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

• 
  Lee Lewis (@lee_a_lewis) reported 9 minutes ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  Allan Rees (@welshpolitical) reported 9 minutes ago from Cardiff, Wales

  @EE why have you redesigned your app My EE app.... again? Its crap.

• 
  Cara Marsh (@caradyas14) reported 13 minutes ago from Pontypridd, Wales

  So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

• 
  Ade (@Bubwal) reported 17 minutes ago from Cardiff, Wales

  @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

• 
  Iestyn T Davies (@iestyntdavies) reported 30 minutes ago from Newport, Wales

  @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

• 
  Mark Rees PT (@markreesPT1970) reported 31 minutes ago from Barry, Wales

  @QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported 31 minutes ago from Cardiff, Wales

  @roch123 @EE Omg this is awful!!!!! 😡

• 
  Leah Griffiths (@LRG0808) reported 35 minutes ago from Llantrisant, Wales

  Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!

• 
  ski (@jordtho) reported 36 minutes ago from Barry, Wales

  @EE must be the worst run company on this planet taking over a year to cancel a phone after the contracts been paid and still getting charged after over 10 calls🤒 jarring robbing pricks

• 
  sofia (@sofiaBswaine) reported 37 minutes ago from Barry, Wales

  @EE I’ve got no signal at all ? It’s suddenly gone

• 
  Tom Wise 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TomWise_) reported 39 minutes ago from Cwmbran Central, Wales

  Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

• 
  Karma Samsara (@CarolwalesKarma) reported 45 minutes ago from Cardiff, Wales

  @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

• 
  Ross Maisey (@TweetterRoss) reported 45 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  Mark Rees PT (@markreesPT1970) reported 46 minutes ago from Barry, Wales

  @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

• 
  t🍉 (@tanyasimoneox) reported 46 minutes ago from Weston-super-Mare, England

  @EE I wouldnt test my patience today David, I’m pregnant and very hormonal. I’ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But it’s ok I have 4 days left to decide to cancel and go for maybe a better broadband.

• 
  Andy Petersen (@AndyJPetersen) reported 48 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  Lee Webster (@leeweb79) reported 55 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tobes (@theGrimey) reported 47 seconds ago

  @EE @EE your option here is to escalate this appropriately, such as @bt_uk did historically with a similar issue (and before this godforsaken merger saw such a decline in service quality) - or I shall opt to seek your executives out directly.

• 
  Andrew Harbot-Taylor (@T_Northernbloke) reported 4 minutes ago

  @Farmeronecow @O2 That's why I left. Well that and when I complained about the signal I got told I needed to buy land and get planning permission myself and then they would look at putting one up. Moved back to @EE and normal service resumes.

• 
  K8 (@k8_louth) reported 4 minutes ago

  @EE I will try calling in yet again and if no luck will cancel the order as still in the 14 days, but have to say very unimpressed with EE so far...

• 
  OFFICIAL GAMINGFFC 🚜▶️ (@Gamingffc) reported 5 minutes ago

  You are having issues and please don't say you aren't, because my internet connection is very low @EE @Ofcom, so low I can hardly load anything #EE

• 
  Jay-P-Gaming (@Xx_Jay_P_xX) reported 5 minutes ago

  Kind of weird that @EE have a shop willing to sell you phones in Stroud at GL5 1RR when for the last 6+ weeks you can’t even use their network there. No calls, no internet. Any chance of sorting your network in this postcode ? Or shall I start looking for another provider?

• 
  Jaymz Hatstand (@jaymz_hatstand) reported 8 minutes ago

  @EE our fibre broadband which we've had installed for a week, after over 2 months of waiting has gone down this evening. The website says we need an engineer and one can come out on Thursday 9th! We both work from home and require our connection for that. Can this be sorted?

• 
  Alan Roberts (@AlanRob68902430) reported 10 minutes ago

  @EE your customer service imo now falls below even virgin media, 28th day of a complaint today so there is a dispute on the account, I'm currently on hold to some foreign country collections team, if the complaint is not escalated to exec team now I want a deadlock letter and

• 
  Daniel Wright (@DanielW69987575) reported 11 minutes ago

  @EE your all is absolutely useless. Why is it impossible to sign in? It has failed to log in more times then be successful. Combined with the continuous signal problems, I am honestly disappointed to have moved over.

• 
  Adam Wheatley (@Aldamski) reported 11 minutes ago

  @EE please get your s**t together. I spent 90 mins last week on the phone for two calls in the same day to diagnose a fault and now you’ve forgotten to send one of the items you said was faulty. Of course I can’t speak to a human!! Dreadful. Can I terminate my contract?

• 
  Simon Whale ™ (@Simon_Whale) reported 14 minutes ago

  @EE how are you the only telecoms company on earth that doesn’t have a chat function or email to contact you. Shocking service