EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypridd, Hengoed, Pontyclun, Weston-super-Mare, and Barry.

City	Problem Type	Report Time
Newport	Internet	4 days ago
Cardiff	Internet	6 days ago
Newport	Internet	8 days ago
Caerphilly	Wi-fi	12 days ago
Pontypridd	Phone	13 days ago
Newport	Wi-fi	18 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Kathryn Williams (@KathW80) reported 4 minutes ago from Cardiff, Wales

  Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

• 
  Lee Lewis (@lee_a_lewis) reported 5 minutes ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  t🍉 (@tanyasimoneox) reported 5 minutes ago from Weston-super-Mare, England

  @EE I wouldnt test my patience today David, I’m pregnant and very hormonal. I’ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But it’s ok I have 4 days left to decide to cancel and go for maybe a better broadband.

• 
  Iestyn T Davies (@iestyntdavies) reported 9 minutes ago from Newport, Wales

  @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 13 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  Atif Raza (@atifter) reported 20 minutes ago from Llanyrafon, Wales

  Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

• 
  cheryl (@cherylockerby) reported 21 minutes ago from Barry, Wales

  @EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago

• 
  Connor Botwright (@ConnorBotwright) reported 27 minutes ago from Cardiff, Wales

  @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

• 
  Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported 28 minutes ago from Risca, Wales

  @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

• 
  kebab (@kenandavestone) reported 29 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Maarten (@MaartenSleeckx) reported 31 minutes ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  dawn pugh (@dawninyoureyes1) reported 37 minutes ago from Pontypridd, Wales

  @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 39 minutes ago from Dinas Powys, Wales

  Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

• 
  kebab (@kenandavestone) reported 47 minutes ago from Newport, Wales

  @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

• 
  Huw Jones🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HuwJones58) reported 48 minutes ago from Porth, Wales

  @EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband

• 
  Tom Wise 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TomWise_) reported 51 minutes ago from Cwmbran Central, Wales

  Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

• 
  Robert Purvis (@robertpurvis) reported 53 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  Rob S Photography (@photographyrsp) reported 55 minutes ago from Porth, Wales

  Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!

• 
  Mark Rees PT (@markreesPT1970) reported 56 minutes ago from Barry, Wales

  @stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later

• 
  Peter MacCabe (@peterkin1010) reported 60 minutes ago from Barry, Wales

  @MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Handsome Nick (@Nicklo2k) reported 8 minutes ago

  @EE It's been 10 days. Every time I speak on the phone to someone, after being put on hold for ages they eventually get back to me with a completely different answer. Today I was told that the original engineer booking was never actioned in the first place! We will be leaving EE.

• 
  Bodz84 (@AFCBUDDY85) reported 9 minutes ago

  @skytv do you want to explain why EVERY other device from 5 mobile phones. 5 laptops. 2 ipads and a even partridge in a pear tree works on @EE broadband, but your sky Q box and multi room box keeps disconnecting? is that why i pay £75 p/m for repeat films and crap sports?

• 
  Karen Reid (@Karenreid24) reported 13 minutes ago

  Truely awful customer service yet again from @EE - they just fail in their customer service over and over again.

• 
  Alan Roberts (@AlanRob68902430) reported 13 minutes ago

  @EE_queries Why would a fake account be dealing with a complaint pmsl @EE this is scammer isn't it?

• 
  Jac Dee 🇺🇦 (@Jacsplace3) reported 17 minutes ago

  Finally, a customer service employee from @bt_uk is taking ownership of my complaint. Apologies offered by her. I have requested a timeline of everything to identify human error in ceasing the account. Agreed a plan to reinstate broadband & get a refund from @EE @BBCWatchdog

• 
  Slimming World With Lord Paul (@SWWithLordPaul) reported 19 minutes ago

  What’s the ongoing issue with my damn WiFi @EE ?? Constant buffering when I have FULL FIBRE WIFI 7?

• 
  Scott Speight (@scottspeig) reported 22 minutes ago

  @andrewmacdowall @EE I find @spusu good. Same EE network, but customer service via WhatsApp with a few hours delay. Payment terms much better than EE too.

• 
  Sebastiian Georg 🐎🤠✈️❤️‍🔥 (@SebastianGeorg_) reported 24 minutes ago

  Big @EE website down. Kmt

• 
  Micky Jones (@MickyJones_) reported 24 minutes ago

  @SteveA39845825 @EE We don't you apologise for the app being down or at least admit you're having problems with the app

• 
  Jonathon Lilley (@JonathonLi86969) reported 24 minutes ago

  @EE I need to contact you regarding billing. I can't talk on phone due to anxiety, but the app doesn't work!