EE Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14 and CF5.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (47%)
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Phone (25%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Caerphilly, Pontypridd, Newport, Cardiff, Tonypandy, Penarth, Cathays, Porth, Ynysddu, Weston-super-Mare and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Caerphilly |
Internet | |
| Pontypridd |
Internet | |
| Newport |
Internet | |
| Newport |
Total Blackout | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
-
Peter MacCabe
(@peterkin1010) reported
from
Barry, Wales
@MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book
-
Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
-
Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
-
Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
-
Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
-
floyd cooper
(@floyd2103) reported
from
Risca, Wales
@HavardLiam @EE I ******* hate shit like this
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Fielding
(@SammyFid) reported
@EE Hi CS. I rang EE this morning and spoke to someone about the issue. I believe there’s essential work taking place in Wyre (Lancashire) so will be some issues. Not ideal for my work not having a service.
-
Joe
(@JoeHolmes1994) reported
@jakeroge_rs @i_Jess @EE Why didn’t you go straight to apple with the issue when it first arises? Sorry I’m not being rude but I thought it was a common thing. Like when I’ve had issues in the past, I’ve gone straight to apple and they have fixed it, like issues with home buttons. Speaks etc.
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❗️❗️
(@_MARSH___) reported
@EE @rootmetrics The number 1 network but also the number 1 at selling you the wrong phone
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sam wanless
(@Sam_Wanless) reported
@EE guys I’m in Australia, minimum term has ended. Can I cancel my contract but keep my number for when/if I come back to the UK?
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Remi 🌈
(@ReemaIsMe) reported
@EE Hi, I've had wifi issues for the past 2 days. Is there an issue in London?
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Chris Atterbury 🏴
(@chris_atterbury) reported
@EE @MarcAllera Poor Wales 😒
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Hannah Davis
(@HannahKatyD) reported
@SkyHelpTeam It doesn’t! If you don’t put in a telephone number it says to call back another time when you can provide one and then cuts you off. Not to worry I managed to get through on your cancellations and have cancelled a £1,200 contract with yourselves. @EE were more than happy to help!
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stu 🇬🇧
(@PorteousStuart) reported
@EE @rootmetrics Absolutely ridiculous bunches of spots all over the UK yet nothing down south....not even one 🙄
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shoegalfi
(@shoegalfi) reported
@EE Are you having mobile signal issues in the Leeds/Wakefield area? I have had barely any signal all morning where it's usually fine.
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kat
(@Katherinerimmer) reported
@EE I have no internet and my daughter is homeschooling and so we are trying to run off my hotspot. But although your system says I have perfect signal I have only one bar in my house so no devices can pick up my hotspot. The second is my data allowance will only support her till