EE Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Pontypridd, Cardiff, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.

City	Problem Type	Report Time
Newport	Internet	16 hours ago
Pontypridd	Internet	1 day ago
Cardiff	TV	4 days ago
Newport	Internet	5 days ago
Pontypridd	Internet	5 days ago
Cardiff	Wi-fi	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 2 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 3 minutes ago from Dinas Powys, Wales

  Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

• 
  Mike Walmsley (@mikewalmsley11) reported 5 minutes ago from Barry, Wales

  Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

• 
  Chris Lent (@MrChrisLent) reported 6 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Gill Howells (@gilliehowells) reported 7 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  used to be @Jelcics (@Jakesmummmm) reported 8 minutes ago from Barry, Wales

  @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

• 
  Lee Lewis (@lee_a_lewis) reported 11 minutes ago from St. Athan, Wales

  @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

• 
  Christopher Guy (@ChrisJG1988) reported 14 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Ross Maisey (@TweetterRoss) reported 17 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  Simon Latham (@Welsh_Si) reported 28 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  Dino Tessaro (@savalleyboy) reported 28 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Ross Maisey (@TweetterRoss) reported 35 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Jack Rickus (@4rickus4) reported 35 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  aaron (@Azz_Culbertson) reported 39 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  Lee Lewis (@lee_a_lewis) reported 39 minutes ago from St. Athan, Wales

  @EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

• 
  Angela Sweeney (@angelawales) reported 42 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  Lee Lewis (@lee_a_lewis) reported 44 minutes ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  Angela Sweeney (@angelawales) reported 45 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Eugene OCarroll (@EugeneOakharold) reported 48 minutes ago from Langstone, Wales

  @EE the network is quite slow today NP18 2NT any ideas??

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 57 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lucy B (@missgrigio) reported 6 minutes ago

  @nattyw82 @EE I’m glad it’s not just me but It’s so frustrating! I’ve got 3 phones on my account so I think I’m going to have to cancel them now as the contract end dates come up and switch networks. EE are impossible to get hold of to sort it out :-(

• 
  Sandy Mathers (@macteeth) reported 10 minutes ago

  .I know never to rely on a response from @EE Can I say I'm surprised? It seems normal practise for enterprises these days to make great inflated claims re their support services. It casts doubt on their other claims like their network runs on renewables . Hard to believe.

• 
  Kay Nunns (@kaynunns) reported 10 minutes ago

  @EE is there a problem with EE networks in the Pudsey area of Leeds. The GP has been trying to call me multiple times yet my mobile isn't ringing???

• 
  Laura Ruth 💙 (@laurasaur_790) reported 11 minutes ago

  @EE can you help me RE my bill please??

• 
  SLA (@QUEEG_5000) reported 12 minutes ago

  @MarkEngland_ @McRachy01 @EE I have been one for nearly 20 years. Had a contract with them which worked for me as I need to call abroad at times and cheaper calls werea free part of the contract. Now its EOL,have to use another one but now you have to pay £21/month on top to call abroad when I called? WTF?

• 
  Colyn Pentleton (@colyn_pentleton) reported 13 minutes ago

  @EE When is NE66 1 getting fixed? Had no wifi since Friday night!!! Yes I know there has been a storm but my business has had to “overcome” any problems… why can you not?

• 
  Naomi (@naomie_99) reported 14 minutes ago

  2/2 @EE I supposedly failed one and now have to pay an extra fee on top of the upfront fee I've already paid. Please explain why this is supposedly the case even after your own website told me that everything was sorted - very disappointing start customer service-wise...

• 
  Jo Sensini (@Sensini) reported 16 minutes ago

  @EE got there in the end - please send a shout out to Jordan Richards on the helpline who was so, so patient and helped us out with a tricky issue

• 
  Greg (@teslaaar) reported 21 minutes ago

  .@EE your customer service is terrible everytime I call it says have to wait longer than 20 minutes which is ridiculous all I want to know is where is the product I purchased?

• 
  Jade Edwards (@JadeEdwards9) reported 22 minutes ago

  @EE Olivia S from EE - what a great help. Sorted the issue in no time and now able to use my phone freely! Great customer care. 👍🏼👍🏼