EE

EE Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF23, CF14 and CF24.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Cardiff, Wales 01/23/2026 01:35

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Pontypridd, Cardiff, Newport, Pontyclun, Tonypandy, Porth, Caerphilly, Penarth, Cathays and Ynysddu.

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City Problem Type Report Time
United KingdomPontypridd Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomPontyclun Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs

  • AndyJPetersen Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • thejoolzman Jules Morgan (@thejoolzman) reported from Penarth, Wales

    @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • judiththomas4 jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • MicheleSeren Michèle Seren💙 (@MicheleSeren) reported from Taff's Well, Wales

    @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

  • Rivers_Slowmo CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • sofiaBswaine sofia (@sofiaBswaine) reported from Barry, Wales

    @EE I’ve got no signal at all ? It’s suddenly gone

  • Heidi_Wurst Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago

  • welshpolitical Allan Rees (@welshpolitical) reported from Cardiff, Wales

    @EE why have you redesigned your app My EE app.... again? Its crap.

  • garethwynhughes Gareth Wyn Hughes (@garethwynhughes) reported from Tonypandy, Wales

    Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Devidepodo hantonie (@Devidepodo) reported

    @EE Hi Rach, unfortunately yes and the team told me it was your server. Then I receive a price increase. So sadly k change provider in few weeks now sorry. I was a 8 years customer

  • mimeartist mimeArtist (@mimeartist) reported

    @EE I’ve been on a support call already yesterday, and was told 20,000 people are experiencing this? Again, please direct me to a status page so I don’t have to keep having to have the same conversation telling me to wait 24 hours (again)

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    @EE It’s not a good resolution at all. It’s a very bad resolution.

  • Ben_Harney Ben Chappel-Harney (@Ben_Harney) reported

    @EE I’m in the US and my minutes, calls and data isn’t working. I’m paying for the full works smart benefits package and my roaming benefit is activated, but it’s not working. Can you please help? Thanks.

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    @EE Then they told me that they couldn’t actually help, but that I would have to call someone. I did, whilst in the shop, and was on hold for about 15 minutes before getting someone who sorted out one issue and then told me that the last person in the shop had been wrong/lying

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    @EE There is no resolution. I’m told there can be no resolution. All we have is money spent, time wasted, my aunt distressed, and everyone claiming it wasn’t their fault.

  • Bel2Bell Katie Louise Bell (@Bel2Bell) reported

    @EE hello When Andrew transferred me over to the cancellation team my signal went is there any way you could call me back please x

  • richarddale5 Richard Dale (@richarddale5) reported

    @EE Still shite and on and off as before. Genuinely the worst broadband I have ever had and sad thing is I'm stuck with you for another year

  • AverageCynic James Murphy (@AverageCynic) reported

    .@EE I have tried to call via the MyEE app. I select the "Upgrade or Leaving us" option and I just got a recorded message saying "Sorry, we are unable to connect you to a customer service advisor. Please try again later". Is there another number to call? I've been trying all day

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    @EE I have all that. Now the problem is that I can’t be told when data is running out, because that alert will only go to the dongle. So I have to keep checking in case something goes wrong, which was what I was trying to avoid. I was told the opposite, again. More lies.