EE Outage Report in Cardiff, Wales
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Cardiff come from postal codes CF23, CF14, CF24 and CF5.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (46%)
-
Phone (25%)
-
Wi-fi (13%)
-
Total Blackout (10%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Newport, Pontypridd, Porth, Caerphilly, Tonypandy, Penarth, Cathays, Ynysddu and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Newport |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Newport |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
-
Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
-
Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed
-
Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
-
Chris Lent
(@MrChrisLent) reported
from
Cardiff, Wales
@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
-
Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
-
Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please
-
Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
-
Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
-
Dino Tessaro
(@savalleyboy) reported
from
Pontypridd, Wales
@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
-
used to be @Jelcics
(@Jakesmummmm) reported
from
Barry, Wales
@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!
-
Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
-
aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
-
Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
-
Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
-
NonWatcyn #IndyWales
(@nonwatcyn) reported
from
Cardiff, Wales
@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
-
Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
-
Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?
-
Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
-
Mike Walmsley
(@mikewalmsley11) reported
from
Barry, Wales
Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?
-
Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Phoenix Rahman
(@Phoenixrahman) reported
@EE So penalise me rather than managing numbers that you issue. If I could have changed my number, I would have. However as I have personal reasons for not being able to, I feel that no reasonable action have been taken from your company. Such a disgrace.
-
Noor Khan
(@nkhan1978) reported
@EE rip off. One agent was unlocking my phone for free and other wants to charge me. I am over 14 months into the contract and now you charging me to unlock my iPhone to use abroad? Why should I pay? I never been charged b4. Am I not paying enough £96 - £120 for past 5-6 years?
-
monsieurhell
(@monsieurhell) reported
@EE The conclusion was: the signal in my area is painfully weak but @EE won’t give any discount or let me end my contract early. They offered apologies but might as well have sent thoughts and prayers for the use it is. I’m still being stung £60 a month for the privilege. Merry Xmas!
-
Being_Misunderstood
(@BeingMisunders1) reported
@EE I’m the user of an iPhone 11 but not the account holder. Can I DM you about some concerns I have regarding not being able to discuss the account that I pay for? It’s in someone else’s name. They OK’d the contract but have declined me access when I call you. Help pls.
-
Sandra Holbrook
(@SandraHolbrook) reported
I left after 21 years @EE due to their awful customer service. I'm now trying to complete my tax return but they do not allow you access to your bills after leaving. They are refusing me access unless I pay for my bills to be sent to me! #mobile #EE #Awfulcustomerservice
-
Angela
(@AngGallacher) reported
Customer service from @EE absolutely abysmal today, not tried to offer us a solution but have said they will *waive the cancellation fee on a line we DID NOT cancel. Absolutely heartbroken as this was the only way we could communicate with the outside world due to #lockdown .
-
Graeme
(@boydy_g) reported
@EE poor show from @EE throttling data over 600GB now. Some of us only have this option for broadband. Especially as we have no way of monitoring our data as you don’t provide that in customer portal
-
peter pumpkin eater
(@TiredofThis74) reported
@EE For anybody wondering what the support is like, imagine a barrage of separate inane pointless questions that could have been dealt with in one message dragged out over 24hrs. With no resolution
-
Jo
(@Jo86965381) reported
@AliceLovell5 @EE Awww thank you so much. It’s just awful and we are in tier 4 as are they :-( x
-
Hayley Lloyd
(@Lloydy0205) reported
@EE I think I've mucked up ordering the 12 Pro, I can't cancel it and change it to the max 😭😭😭 the case arrived and its a small phone compared to the Huawei mate 20 pro that I have. I have to wait for this to arrive, send it back and reorder. My head hurts!!!