EE outages and service status in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- EE generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Jul 8, 5:51 PM GMT+1.
- Internet (50%)
- Wi-fi (25%)
- E-mail (13%)
- Total Blackout (13%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF23 and CF14 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at EE
EE is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Weston-super-Mare, Hengoed, Barry, Newport, Porth, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 2 days ago |
|
Cardiff
|
5 days ago | |
|
Cardiff
|
Total Blackout | 8 days ago |
|
Cardiff
|
Internet | 8 days ago |
|
Cardiff
|
Internet | 9 days ago |
|
Weston-super-Mare
|
Internet | 16 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
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Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Vale Cake Boutique (@VCBcom) reported from Dinas Powys, Wales@EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!
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used to be @Jelcics (@Jakesmummmm) reported from Barry, Wales@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!
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Sally Evans (@PerformandGrow) reported from Barry, WalesPlease help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Kathryn Williams (@KathW80) reported from Cardiff, WalesHello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!
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sheryl fussell (@chickenshed24) reported from Rudry, Wales@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
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aaron (@Azz_Culbertson) reported from Cardiff, Wales@EE been no signal in North Cardiff for 2 days now
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lee williams (@thelee_x_w) reported from Cwmbran Central, WalesAnyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE I was told that I had to borrow money to pay my bill and only then would I be allowed to have incoming calls back what a joke no one has been in xon5act with me since last Friday, no one at all to say I was being cut off shocking way to treat a customer
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Maarten (@MaartenSleeckx) reported from Victoria, Wales@EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?
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𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, WalesBeen an @EE customer for donkeys years and level of customer service I have had today is shocking!
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Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales@EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please
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Nörm•i•am (@storrmin571) reported from Cardiff, Wales@EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty
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Brian Evans (@brianevans83) reported from Porth, Wales@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Angela Sweeney (@angelawales) reported from Alway, Wales@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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Huw Jones🏴 (@HuwJones58) reported from Porth, Wales@EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband
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kebab (@kenandavestone) reported from Newport, Wales@EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Slam Tastiks (@slamtastix) reported@EE I have full fibre with you and my internet has been down for couple of days. Why is this? I can't beleive I'm asking this again.
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J o d i e 🫧 (@Jodiee_ox) reported@EE Hi I’ve done all this and been happening since Thursday last week. Everyone else in our area is back up and running. I need to speak with someone right away texting isn’t resolving the issue.
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Hometech Solutions 📺 🔈 🎥 📱 (@_Hometech_) reported@scriobh @EE I would recommend you get someone in to check your aerial. Usually a signal fault or faulty tv amp.
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darren styles (@darrenjstyles) reported@EE I reported a fault with our Broadband last week, it was supposed to be fixed by yesterday, just so you know it’s still not fixed and nothing has been done by Open Reach, no updates, which is really poor customer service, and cost to me paying for something that isn’t working.
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still_tipping (@tomthetar) reported@StupidNeilAgain @EE They're terrible.
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clearaswater (@samebothsides) reported@EE Engineer between 1 -6pm stayed in for call they just cancelled 5.10pm shocking service
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Hazard Hyena (@hazardhyena) reported@TheBeardedNardo @EE To as a customer for such personal information its not right and should not be tolerated
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Nick Williams (@nickwilly89) reported@EE I live the way you talk about being the best network. Well ive never heard so much bullshxt tbh. Broadband cancelled after 8 week because you couldnt get it working as promised and now I have numerous issues with customer service- The worst company in the comms industry
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Jane Keywood (@Janeyk12) reportedShocking service from @EE, says open until 9 get closed message, can’t update my account online - no extra help just ring, try to ring wont let me speak to anyone…appalling and distressing, just going around in circles…TERRIBLE
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simon withers (@KalEl_WBS) reported@EE you say this. Get even more from your new phone with 5G+ on the UK's best network, and stay ahead when it matters most. But the phone doesn’t say you’re ever on 5G+ it’s in my area but phone only shows as 5G so am I getting the + or not?