EE Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Cardiff come from postal codes CF10, CF11, CF24, CF14 and CF37.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 26: Problems at EE
EE is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (35%)
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Internet (34%)
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Total Blackout (18%)
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Wi-fi (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Rhoose, Caerphilly, Porth, Weston-super-Mare, Barry, Pontypridd, Newport, Penarth, Tonypandy and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
||
| Cardiff |
Phone | |
| Rhoose |
Phone | |
| Caerphilly |
Phone | |
| Porth |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Daniel Thomas
(@dklthomas6666) reported
from
Newport, Wales
@EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.
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Owain Llŷr Harris
(@owainharris3) reported
from
Porth, Wales
@EE network down in my workplace again. Really not good enough. #nosignal #poorservice
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Maarten
(@MaartenSleeckx) reported
from
Victoria, Wales
@EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE
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Jules Morgan
(@thejoolzman) reported
from
Penarth, Wales
@EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago
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Allan Rees
(@welshpolitical) reported
from
Cardiff, Wales
@EE why have you redesigned your app My EE app.... again? Its crap.
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Michèle Seren💙
(@MicheleSeren) reported
from
Taff's Well, Wales
@EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Birch
(@seabee41) reported
What has happened to @EE customer service? First they message me to say they are trebling my SIM contract price. Then make it impossible to leave after over 30 years with them because nobody can answer the phone....just cancel the DD and buy another SIM I guess?
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Mart
(@MartCAFC45) reported
So the @EE phone message “we strive to give the best customer service “ 20 Mins later still on hold.
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Andrew
(@Andrewislington) reported
@TheEvEngineer @EE I’ll second that, VF are ****. Especially after my week where I had a few teams calls with them… But cmon EE, 2 days of outages, 0 comms, it sucks. They could do way better. Made worse by the fact I rescheduled everything on Thursday to Friday and then it failed again!
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jonathan guiness
(@johnbud86) reported
Like wtf @EE blacklisting my phone when I haven't reported it stolen, my bills always paid b4 the due date ....now I know why I can't make calls ect .....
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Paul Millington
(@PaulMillin41514) reported
@EE Mum in law’s (93), landline still not working. Trying to get through to a human being at customer services is hopeless. Perhaps an option when you phone should simply be ‘Houston we have a problem’ instead of the current choices.
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Andrew
(@Andrewislington) reported
@TheEvEngineer @EE Just crap service! I expected better from EE 😔
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Timmo
(@Timmo181076) reported
@EE Not to mention issues with turning off data roaming in the app when travelling and then stinging customers for additional charges ! And then having to spend 3 hours online chatting trying to resolve the issues, and not getting anywhere !
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Mama Sylla
(@MamaSylla5) reported
@EE good morning , please I need help with my rooming , it says that I can use it at no extra cost with my plan but it isn’t working in Berlin. Could you help please? Thank you
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Sarah Quinn
(@DontMindIfIDoNY) reported
@bbcnews my @EE phone is not working for the 3rd day in a row now - why are you not continuing to report on this? Thousands of people cannot make or receive calls on their phones - this is affecting BT, Vodafone and others too.
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Alison Adams
(@missaliad) reported
@EE That explains why my doctors surgery couldn’t contact me yesterday. Fortunately they tried my land line. Here was me stating there was no issue with my mobile as I had no missed calls & they are thinking I’m calling them liars…