EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Hengoed, Pontypridd, Barry, Tonypandy, Weston-super-Mare, and Cardiff.

City	Problem Type	Report Time
Hengoed	Phone	3 days ago
Pontypridd	Phone	7 days ago
Barry	Phone	7 days ago
Tonypandy	Internet	12 days ago
Pontypridd	Internet	16 days ago
Weston-super-Mare	Internet	16 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  kebab (@kenandavestone) reported 6 minutes ago from Newport, Wales

  @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported 6 minutes ago from Cardiff, Wales

  @roch123 @EE Omg this is awful!!!!! 😡

• 
  Daniel Thomas (@dklthomas6666) reported 8 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 18 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Owain Llŷr Harris (@owainharris3) reported 21 minutes ago from Porth, Wales

  @EE network down in my workplace again. Really not good enough. #nosignal #poorservice

• 
  kebab (@kenandavestone) reported 25 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Tom Wise 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TomWise_) reported 25 minutes ago from Cwmbran Central, Wales

  Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

• 
  Mark Rees PT (@markreesPT1970) reported 27 minutes ago from Barry, Wales

  @joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs

• 
  Dino Tessaro (@savalleyboy) reported 29 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Anthony Pesticcio (@TheRealBerty) reported 33 minutes ago from Cardiff, Wales

  @EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

• 
  Aled Thomas (@AledThom) reported 35 minutes ago from Tonypandy, Wales

  @EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

• 
  Maarten (@MaartenSleeckx) reported 36 minutes ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  Andrew Lippiatt (@LippyBoy123) reported 37 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  Brian Evans (@brianevans83) reported 40 minutes ago from Porth, Wales

  @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

• 
  Kathryn Williams (@KathW80) reported 41 minutes ago from Cardiff, Wales

  Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

• 
  Eugene OCarroll (@EugeneOakharold) reported 44 minutes ago from Langstone, Wales

  @EE the network is quite slow today NP18 2NT any ideas??

• 
  Ross Maisey (@TweetterRoss) reported 46 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  Huw Jones🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HuwJones58) reported 46 minutes ago from Porth, Wales

  @EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 50 minutes ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  sheryl fussell (@chickenshed24) reported 53 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  blueShrew (@totfinsol) reported 4 minutes ago

  @EE help!

• 
  K🐧🤘🌻🌱🏊‍♀️🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@purplepenguin81) reported 7 minutes ago

  Is it normal for @EE staff to knock on doors at 730pm and ask if u are a ee broadband customer and that work will be carried out over the next 3 weeks? We are not EE customers. Wouldn't have she had known this. Shouldn't we get a leaflet saying our broadband may get affected?

• 
  Steven O'Neill 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪 (@steveon7) reported 9 minutes ago

  Network is awful today no signal for anything pa14 area @EE

• 
  C.A.T. (@CATMANU79) reported 11 minutes ago

  @bmstewart2004 Was with @EE who are ****. Just left them for @Virgin £91.99 for e'thing+1gb. Was stuck in a 2yr contract after being forced to switch from BT. Was paying £118.99 for 38mb broadband and ltd. tv service, FTTP not available til this yr, tried to lure me to stay with FTTP. Do one.

• 
  Martin Elliker (@MartinElliker) reported 12 minutes ago

  @EE well well, I’ve just received a letter from yourselves at EE stating that my complaint has been closed ! Who says it is - certainly not me and I have not in any concept closed my complaint against you as an organisation- How do you even exist pulling stunts like this - about time off on was alerted to your underhand ways of working and billing - since the 11th August I’m being charged for TNT sports which I still can’t access - so don’t tell me this complaint is closed beauties far from being closed as I state - what a 💩

• 
  Johno (@Johno_nufc) reported 13 minutes ago

  @EE not sure what’s going on with the service lately but it’s been very poor for me. In my local area and currently down in the Kent. Can’t even get logged onto my ee account ridiculous!

• 
  Gareth Owen (@gjo2405) reported 15 minutes ago

  @EE now my broadband is finally working again properly after 4 months, when are you going to let me know the compensation? I’ve tried emailing but all your emails are do not reply! Customer service as poor as your broadband! please don’t ask me to call you, life’s too short

• 
  gilbert (@Gilbert_36174) reported 15 minutes ago

  @EE very disappointed in your false offer of some Buds. Voucher code doesn't work. Have phoned twice getting promises of a new code being sent & receiving nothing. Been with @EE forever but now having 2nd thoughts.

• 
  Graham (@BarnetAkela) reported 15 minutes ago

  Had what I thought was an all singing all dancing business contract with @ee £65+VAT/month. Pricey yes but unlimited minutes, texts, data. Phoned client in USA. Turns out not on plan. Didn't pick up. Left 59 sec voicemail. I've been charged £2.57+VAT. For 59 secs. WHAT ********?

• 
  Kev (@KevlarBrock) reported 15 minutes ago

  @MarkDavisonUK @EE @Plusnet BTO say everything is good at their end. But then again EE said that too. I’d hate to leave EE to find the same issue (which would suggest BTO)