EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Cardiff, Caerphilly, Hengoed, and Pontypridd.

City	Problem Type	Report Time
Newport	Wi-fi	2 days ago
Cardiff	Internet	6 days ago
Caerphilly	Internet	6 days ago
Newport	Internet	9 days ago
Newport	Internet	9 days ago
Newport	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Ross Maisey (@TweetterRoss) reported 3 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Rob S Photography (@photographyrsp) reported 4 minutes ago from Porth, Wales

  Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!

• 
  Angela Sweeney (@angelawales) reported 9 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  Rhys (@TheRhysCooper) reported 12 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  Christopher Guy (@ChrisJG1988) reported 13 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Daniel Thomas (@dklthomas6666) reported 14 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Owain Llŷr Harris (@owainharris3) reported 16 minutes ago from Porth, Wales

  @EE network down in my workplace again. Really not good enough. #nosignal #poorservice

• 
  Ade (@Bubwal) reported 21 minutes ago from Cardiff, Wales

  @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

• 
  Ade (@Bubwal) reported 26 minutes ago from Cardiff, Wales

  @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

• 
  Destiny La Roja 💖 (she/they) (@DestinyRoja) reported 36 minutes ago from Cathays, Wales

  @EE why would you remove my discount, overcharge me £100 and refuse to fix it

• 
  Mark Rees PT (@markreesPT1970) reported 42 minutes ago from Barry, Wales

  @EE I was told that I had to borrow money to pay my bill and only then would I be allowed to have incoming calls back what a joke no one has been in xon5act with me since last Friday, no one at all to say I was being cut off shocking way to treat a customer

• 
  Andy Petersen (@AndyJPetersen) reported 43 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  Andrew Lippiatt (@LippyBoy123) reported 44 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  Eddy (@ChrisEddy_7) reported 45 minutes ago from Llanyrafon, Wales

  So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

• 
  Nörm•i•am (@storrmin571) reported 45 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  sofia (@sofiaBswaine) reported 46 minutes ago from Barry, Wales

  @EE I’ve got no signal at all ? It’s suddenly gone

• 
  Ty✌🏾️ (@Tyrone_PT) reported 47 minutes ago from Cardiff, Wales

  So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

• 
  Dan Dineen (@Daniel_Dineen) reported 48 minutes ago from Newport, Wales

  @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

• 
  Nathan Fox (@Foxy_005) reported 50 minutes ago from Cardiff, Wales

  @RosssYoungx @EE Who cares, iPhone sucks

• 
  Gavin Lewandowski (@gavinlew) reported 55 minutes ago from Butetown Community, Wales

  @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jason Cleary (@jays360) reported 4 minutes ago

  @harryt84 @EE I had this issue on IPhone. Press volume up, then volume down then hold power button on phone until Apple logo appears, this restarts your phone it resolved my issue. Hope this helps you too 🤞🏻

• 
  DML (@DMLYONDER) reported 6 minutes ago

  @EE Ee have elderly customers they fail to fix their phone lines and internet with 30 days put vulnerable customers at risk, fail to keep their customers informed of repair dates and times, and BT totally ignore customers, and don’t value when you been with them 20 plus years

• 
  Derek 🌍🏴󠁧󠁢󠁳󠁣󠁴󠁿💙 (@PeaceKeeper_411) reported 6 minutes ago

  I got the iPhone Air. Had to swap to pay monthly for eSIM only, 50p cheaper. But the eSIM didn't hop over. So now I have no phone line. Fraud prevention due to one fail. Modern tech eh? @EE

• 
  Karen Loughridge (@KLearn) reported 8 minutes ago

  Complaint ID29651411 now reported closed - you have not yet processed the SAR request it contains. @EE customer service is beyond a joke!

• 
  lee harris (@leeharris85) reported 12 minutes ago

  @EE The attitude of uks greatest network leaves a lot to be desired…. No loyalty, poor attitude disgusting customer service to a loyal customer

• 
  Neil Green (@ngmillers1973) reported 15 minutes ago

  @matthewdmarsden @EE @marsdenleanne1 Horrible EE how they are rated the best I do not know

• 
  Stuart Marshall (@MrMclarenNUFC) reported 16 minutes ago

  @EE I mean seriously, what is going on with the service around Shrewsbury? Paying full price and getting a 5th rate service. What’s going on?

• 
  𝐀𝐃𝐙 (@ad_moran4) reported 18 minutes ago

  @EE No problem at all I have reported and blocked the page and I’ve also called you this evening and reported it to two of your fantastic colleagues. I really hope you get this sorted 🤞

• 
  Richard Marshall (@Marzy1867) reported 22 minutes ago

  @houseofbuck @EE Similar we installed and got 6-10mps when an agent told us we'd be able to stream and wfh on the package "sold" to us. The phone calls with and agent and senior manager were awful. She listened to the original call 1hr 15mins within 20 minutes end to wnd and declined complaint

• 
  John Spartan (@NapoleonWilson_) reported 22 minutes ago

  @GoToThePictures @EE It ain’t meant for your phone signal buddy !