EE outages and service status in Cardiff, Wales
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Full Outage Map
- EE generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet and Phone.
- The most recent signal from this area was received Aug 21, 12:59 PM GMT+1.
- Internet (57%)
- Phone (43%)
The latest reports from users having issues in Cardiff come from postal codes CF24 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Hengoed, Pontypridd, Barry, Tonypandy, Weston-super-Mare, and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Hengoed
|
Phone | 4 days ago |
|
Pontypridd
|
Phone | 8 days ago |
|
Barry
|
Phone | 8 days ago |
|
Tonypandy
|
Internet | 13 days ago |
|
Pontypridd
|
Internet | 17 days ago |
|
Weston-super-Mare
|
Internet | 17 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe
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Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
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Brian Evans (@brianevans83) reported from Porth, Wales@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs
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CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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Destiny La Roja 💖 (she/they) (@DestinyRoja) reported from Cathays, Wales@EE why would you remove my discount, overcharge me £100 and refuse to fix it
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Samantha (@Samanth82113398) reported from Cardiff, Wales@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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cheryl (@cherylockerby) reported from Barry, Wales@EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later
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Eddy (@ChrisEddy_7) reported from Llanyrafon, WalesSo according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!
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Ty✌🏾️ (@Tyrone_PT) reported from Cardiff, WalesSo @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂
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Gill Howells (@gilliehowells) reported from Trethomas, Wales@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Rochelle Theaker (@roch123) reported from Cardiff, WalesAbsolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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J∆MES VINCEΠT 🏳️🌈 🏴 (@thisisjmx) reported from Dinas Powys, WalesHey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
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Kayleigh Johnson♡✨ (@kayleighj_11) reported from Newport, Wales@EE is there any problems with the network - I can’t ring out on my phone! Thanks
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t🍉 (@tanyasimoneox) reported from Weston-super-Mare, England@EE I wouldnt test my patience today David, I’m pregnant and very hormonal. I’ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But it’s ok I have 4 days left to decide to cancel and go for maybe a better broadband.
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Andy Petersen (@AndyJPetersen) reported from Cardiff, WalesWhen do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Gray (@Monetization26) reported@EE Hi I’m fed up of being misadvised and lied to!!. Friday all our internet and mobile services went down. I was told an engineer would turn up on Saturday morning, they never showed up. I was then advised you would send a 4g mifi out which still hasn’t happened!!!
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Jayshree Pillaye (@shessite) reported@BT @EE this morning I had a wonderful helpful service from 3 female guides. Hannah put me through to the others. I regret I did not note their names. The person who helped set up my TV package was particularly patient given I am not tech savvy. Thank you Ladies
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T 🏴 (@mr_tjc) reported@btsport @EE @SkySportsF1 I`m not sure who to contact about this tbh but my BT box TV guide is showing the Indycar race should have started at 18:00 on Sky F1. Instead it`s yet another re-run of today`s F1 race. This is not the first time this has happened. Really poor.
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_GhostProtocol2 (@_GhostProtocol2) reported@dave_aldrine Can’t wait! Been with @EE for several years as IMO they are best, felt they are getting worse and worse. Even upgraded to the priority line. Still ****. They are throttling 5G or got too many customers on it, but something is not right! Bring on the starlink 👌🏽
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simon withers (@KalEl_WBS) reported@EE Says they’re improving the network will be down for 3hrs, good job I’ve got WiFi then.
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Taylor Grey (@Taylorgrey31) reported@SpeedyTyping @EE That sounds incredibly frustrating, especially after being a loyal customer and giving them chances to resolve it. 💙 I hope EE listens and puts this right quickly. What outcome would make you feel fairly treated?
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♏️ (@Nov81979) reported@EE how do I make a complaint when I am not an EE customer
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jellybean1976 (@jellybean_7676) reported@EE @ee all I want to do is cancel roaming. The WhatsApp bot doesn't recognise what that means and I can't cancel it on the app or by logging in on the website (presumably making it deliberately hard to cancel).
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David Ronald Hessom (@DHessom) reported@EE you know even your hotspot WiFi is a load of ****, it keeps dropping out. Also why can I not get 5G at your shop in Basingstoke, great PR I say. Even the staff in the Apple shop think EE is crap.
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Jacqui Archer (@jacqui_archer) reported@EE Hi, I'm trying to work from home and my broadband keeps going down. This is the 2nd time I've reported it