EE Outage in Cardiff, Wales

@EE can I get some help please, I’m missing 4gb of my data.

@MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book

@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

@EE I wouldnt test my patience today David, I’m pregnant and very hormonal. I’ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But it’s ok I have 4 days left to decide to cancel and go for maybe a better broadband.

@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

@EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband

@EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!

@RosssYoungx @EE Who cares, iPhone sucks

So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

@EE I was told that I had to borrow money to pay my bill and only then would I be allowed to have incoming calls back what a joke no one has been in xon5act with me since last Friday, no one at all to say I was being cut off shocking way to treat a customer

@EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

@EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe

Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!

@EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice

@sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

@EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

@EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

Got to love @EE, down for about the 4th time in 3 weeks 👍great service

@EE is there any problems with the network - I can’t ring out on my phone! Thanks

@EE No. Good signal ..

@EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

@EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

@ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

@EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

@EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do

@EE What’s happening to the service/ signal in Cardiff 1 bar of signal all weekend and all our iPhones

@EE what’s going on with the signal in Cardiff it’s been very poor since Friday are you able to shed any light to this #poorservice

@EE is there a problem in CF5, no signal at all.

@SkyHelpTeam @SkyUK #shambles #broadband @EE #terribleservice #CustomerExperience #customerservice #ondemand #boxsets #sky #skytv over 5 & 1/2 hours I have been on line now trying to sort out a simple tv problem! 🤬😡 worst customer service experience ever!!

@EE awful service in caerphilly shop really spoke to like dirt will not be using EE once my contract is up very disappointed

@EE credit where credit is due. Thanks @Russ & @Rachel great customer service ***** 👍

@EE I am staying with EE eventually, but want to cancel the contract and later start a Sim Only one. Thanks, now please let me know how to end the contract. Cheers.

CALL-iwch @EE AKA FA Anywhere... My no 707 469, ee seems to be down today!

@EE 40minutes and I’m still on hold!! Great customer service this is 👍🏻

@EE @piresrobert7 @hashtagutd @FCRebelTweets I would rather some good customer service

@EE No Jenny. I didn’t. I was waiting for a call back between 2-3 today, which never happened. I then called EE and was on the phone for 20 minutes and still got nowhere. I was given an email address to contact and I have heard nothing since 👌🏽

Massively let down by @EE Shocking

@EE Still rather use a phone box than your shit company

@GoogleUK @madebygoogle @EE very disappointed that I didn’t get my pixel 3 on launch day after pre ordering... called EE they just said it’s not there problem ! #badcustomerservice #shameful #teampixel

Ok this is odd. My docker problems weren't just docker, it's everything IPv4. All my IPv6 connections are fine, but v4 are very slow. What's even weirder is that my IPv6 connection is a 6in4 connection, so I guess it's just computers being comuuters. (@EE)

@applespeachess @LFCBA1990 @ThreeUK @ThreeUKSupport @EE would never.

I can’t wait for our broadband contract to be up with @EE im sick of having our connection dropping and our crappy speeds. Only to be told there’s no problems at all! If only @virginmedia was available on our street 😫💔

@EE Bizarre. £4 less if you’re a new customer. Funny thing is this has been picked up because my dad, who is staying with me, has enquired about it on my recommendation and something has picked up on this.

@mototingle @EE @O2 *** orangeEE. about 15yrs back on 2g/3g plan i had unlimited everything.i applied for my PAC code after5 yrs with them, they then billed me the last month £150 for data, i refused.then i took them to court to fix it. no one showed up. but instead i got blacklisted for 8 yrs.*****

@ThreeUK it seems like you guys don’t care about the de service I’ve been receiving with my internet speeds. Even though @EE thieves when it comes to billing, I will be switching if my internet speeds are not back to normal as promise 4 months ago.

@LieFE_of_Riley @PippinDrill @EE Love the speed on virgin, can’t say I have had any issues with the customer service.

@PippinDrill @EE I found.. Speed - virgin Price - none Router - bt Service - sky U can't get it all, so it's what's important to u. I'm going back virgin I think.

@LieFE_of_Riley @EE As a company I find Virgin awful, they bombard you with junk, terrible customer service, price hikes... but their broadband speed was second to none. Now I am with EE because they are great for all the former stuff, but I swear their broadband is powered by a hamster wheel.

@beckylouisevans @EE It literally should just work! Rhys's did.. how shit. DM them as well

@EE you really need to sort out your website, been trying to pay my bill for nearly a week online and get the same problem everytime I login. Fed up with this, and you have the audacity to say my payment is late 🤬🤬🤬