EE Outage in Cardiff, Wales

@EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice

@sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

@EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

@EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

Got to love @EE, down for about the 4th time in 3 weeks 👍great service

@EE is there any problems with the network - I can’t ring out on my phone! Thanks

@EE No. Good signal ..

@EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

@EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

@ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

@EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

@EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do

@EE What’s happening to the service/ signal in Cardiff 1 bar of signal all weekend and all our iPhones

@EE what’s going on with the signal in Cardiff it’s been very poor since Friday are you able to shed any light to this #poorservice

@EE is there a problem in CF5, no signal at all.

@SkyHelpTeam @SkyUK #shambles #broadband @EE #terribleservice #CustomerExperience #customerservice #ondemand #boxsets #sky #skytv over 5 & 1/2 hours I have been on line now trying to sort out a simple tv problem! 🤬😡 worst customer service experience ever!!

@EE awful service in caerphilly shop really spoke to like dirt will not be using EE once my contract is up very disappointed

@EE credit where credit is due. Thanks @Russ & @Rachel great customer service ***** 👍

@EE I am staying with EE eventually, but want to cancel the contract and later start a Sim Only one. Thanks, now please let me know how to end the contract. Cheers.

CALL-iwch @EE AKA FA Anywhere... My no 707 469, ee seems to be down today!

@EE 40minutes and I’m still on hold!! Great customer service this is 👍🏻

@EE @piresrobert7 @hashtagutd @FCRebelTweets I would rather some good customer service

@EE No Jenny. I didn’t. I was waiting for a call back between 2-3 today, which never happened. I then called EE and was on the phone for 20 minutes and still got nowhere. I was given an email address to contact and I have heard nothing since 👌🏽

Massively let down by @EE Shocking

@EE Still rather use a phone box than your shit company

@GoogleUK @madebygoogle @EE very disappointed that I didn’t get my pixel 3 on launch day after pre ordering... called EE they just said it’s not there problem ! #badcustomerservice #shameful #teampixel

Ok this is odd. My docker problems weren't just docker, it's everything IPv4. All my IPv6 connections are fine, but v4 are very slow. What's even weirder is that my IPv6 connection is a 6in4 connection, so I guess it's just computers being comuuters. (@EE)

@EE Thanks for arranging the phonecall no help what so ever so once my phone has been returned I'll be leaving EE!

@EE Wait for it to be sent back and you'll cancel the new plan

@EE hi guys, I’ve been speaking with customer service about an issue and the adviser tried hard to put me off making a complaint then told me I couldn’t have copies of the call recordings. I thought #GDPR and #DPA meant that I could request my personal details etc @ICOnews

@EE I have an active Apple Watch subscription I’ve been paying for, turns out it’s not been connected to my iWatch. I’ve tried correcting this but it hasn’t worked. Can you help??

@calvinley @EE yep. ee are proper shit though. if I didn't get discount off my contract I would have left them years ago

@EE Good morning. Broadband running slow for last few days in Cardiff (CF24). <7 mbps and 1 mbps. This does not seem right.

@EE Wi-Fi calling doesnt help when you are trying to use apps etc on your phone and even though it shows 4G and signal its says cant use them due to no network coverage

@EE Been every week for the past month or so, sometimes cant even get a signal dont understand why I pay for a service that struggles to work. cf5 5ng

@EE maintenance work again your signal has gone rubbish recently been with you over 10 years and starting to look elsewhere #shocking

@EE Already done a postcode check, no issues reported in my area. Also if you were astute you would have seen that it does not matter where I am - network has been cutting out for about a month regardless of location. Please just tell me why your network is suddenly total crap! #EE

@EE time to look at maybe unlimited data for customers Vodafone and three doing this I know you have the fastest 4g speeds of any network and invest in it more than others but also most expensive network for data please look at this

@EE why is topping up got to take so long to go through the options. I got to end the call and try again. Never want to hear your offers unless I get unlimited Internet for the same £15 I pay.

@milesbxf @suhailpatel @Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff I used to have terrible problems with O2 around Victoria when I worked there - Victoria station was a dead spot - that's why I switched to EE. I'm switching back though so we'll see I guess!

@suhailpatel @Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Just putting in a good word for O2 - rarely have problems with signal in London. I've not had to interact with support in 3 years so can't rate that, but guess that's a good thing in itself

@jamesdmcfadden @EE Hello mate I'm going through the same issue. Keep turning my phone on and off but nothing is working

@VOXI_UK hello, any chance of a special offer/promo code to make me jump ship from @EE where I currently get 16GB data, calls/texts for £10/month, but keep having signal problems due to bad coverage and faulty local EE mast (missed your £10 8GB deal recently)

@jpbart1980 @EE Mines not working at all.

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff I have the same issue with Three losing connection around Finsbury Ave!

@SW_Help @King_of_SW @ThreeUKSupport @networkrail The @EE signal is strong but throughput is often either very slow or non-existent. It picks once you leave the station. I've raised it with EE in the past but its never improved. My guess would be that the mast can't handle the throughput and they don't really give a ****.