EE outages and service status in Cardiff, Wales
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Full Outage Map
- EE generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- Internet (33%)
- Wi-fi (33%)
- E-mail (17%)
- Total Blackout (17%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 and CF23 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Weston-super-Mare, Hengoed, Barry, and Newport.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 20 days ago |
|
Cardiff
|
Wi-fi | 22 days ago |
|
Cardiff
|
26 days ago | |
|
Cardiff
|
Total Blackout | 28 days ago |
|
Cardiff
|
Internet | 28 days ago |
|
Cardiff
|
Internet | 29 days ago |
Community Discussion
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EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Allan Rees (@welshpolitical) reported from Cardiff, Wales@EE why have you redesigned your app My EE app.... again? Its crap.
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Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales@EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?
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π£πΊπΏππ½π½ π«πΎπππ π΄σ §σ ’σ ·σ ¬σ ³σ Ώπ¦’ (@daflewis_botn) reported from Cardiff, Wales@EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I donβt seem to have an issue
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Eugene OCarroll (@EugeneOakharold) reported from Langstone, Wales@EE the network is quite slow today NP18 2NT any ideas??
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Simon Latham (@Welsh_Si) reported from Caerleon, Wales@EE is there an issue gifting data at the moment. I canβt seem to gift data via the app or online?
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Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking
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aaron (@Azz_Culbertson) reported from Cardiff, Wales@EE been no signal in North Cardiff for 2 days now
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Jules Morgan (@thejoolzman) reported from Penarth, Wales@EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.
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cheryl (@cherylockerby) reported from Barry, Wales@EE I am trying to log into my account but itβs saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago
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Vale Cake Boutique (@VCBcom) reported from Dinas Powys, Wales@EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!
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TyβπΎοΈ (@Tyrone_PT) reported from Cardiff, WalesSo @EE casually let someone set up 3 phones in my name and clock up over Β£600 worth of charges with calls to Nigeria but didnβt see that as unusual activity. Then go on to give the worst customer service on top of that. Banter π
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Vale Cake Boutique (@VCBcom) reported from Barry, WalesSo annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice
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Rochelle Theaker (@roch123) reported from Cardiff, WalesAbsolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I canβt cancel it without paying Β£360!!!
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Robert Purvis (@robertpurvis) reported from Cardiff, Wales@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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Rhys (@TheRhysCooper) reported from Cardiff, Wales@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
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Ade (@Bubwal) reported from Cardiff, Wales@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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Andrew Lippiatt (@LippyBoy123) reported from Cwmbran Central, Wales@EE words cannot describe how frustrated Iβm feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been πpast 6yrs, now my solicitor is involved!
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jude wood (@judiththomas4) reported from Cardiff, Wales@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming π
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Gazza Noble (@Gazza_Noble) reported@EE why would your agents book open reach a totally different job to what I needed done then open reach turn up randomly without telling me their are coming then cancel Job so now I have to go through whole process again,and you say are no1 in the UK ????
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Chiara (@Mhairiang26) reported@SerpicoFranco Was pushed by BT by poor service etc and they said superior with EE. No incoming calls for several days, no call centre working. In fact 3 times needed the service it hasnβt worked. Will not renew with @EE
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Alan (@NorthernPeasant) reportedNice @EE paying for an iPad for 7 months longer than the contract as it never showed an upgrade option, strange how my phone plans do.
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βcait β Κ Λβ°Λβ Κ (@blodynpiastri) reportedi swear to god @EE if you donβt sort out our ******* internet so help me god
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Audrey Gordon (@f1gpgirl) reportedGetting by fed up with @EE as the television and internet is constantly dropping in and out. Has been an issue since installing but getting ridiculous now.
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Callum Lapper (@Lapperrr) reported@EE is quite literally the worst company I've ever dealt with their customer service absolutely stinks ,they scam loyal customers aswell ππ»
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Sarah J (@sazzalj) reported@EE no signal all day for the second day running yet again (happened earlier in the month too) do we get a refund on our bills for this??
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πΊπππ πΆππππππ (@KateGleeson1) reported@EE Hi, my mother has been trying to get through to your customer service all morning with no luck. Sheβs disabled and is struggling to find the correct number/option to speak to someone. Would it be possible for someone from your team to contact her, please? Weβd really appreciate the help. Thank you.
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Lisa (@LisaLongshaw) reported@EE Hi. Is there a problem with checking data and gifting data on the EE App? All my lines are showing 0Gb of data available and Iβm unable to Gift? Thanks.
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Paul π (@RonkaGuy) reportedHey @EE I'm currently in the US and unable to send text messages. Everything else works. I spoke with your first and second line helpdesk and unable to fix. Where do I go now to get this resolved.