EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Barry, Cardiff, Newport, Porth, Caerphilly, Hengoed, and Pontypridd.

City	Problem Type	Report Time
Barry	Internet	7 days ago
Cardiff	Internet	7 days ago
Barry	E-mail	8 days ago
Barry	Internet	8 days ago
Newport	TV	8 days ago
Newport	Total Blackout	10 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Ty✌🏾️ (@Tyrone_PT) reported 1 minute ago from Cardiff, Wales

  So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

• 
  charlesTdale (@charlesTdale) reported 5 minutes ago from Penarth, Wales

  @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

• 
  ski (@jordtho) reported 5 minutes ago from Barry, Wales

  @EE must be the worst run company on this planet taking over a year to cancel a phone after the contracts been paid and still getting charged after over 10 calls🤒 jarring robbing pricks

• 
  Lee Lewis (@lee_a_lewis) reported 10 minutes ago from St. Athan, Wales

  @EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

• 
  Vale Cake Boutique (@VCBcom) reported 13 minutes ago from Barry, Wales

  So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice

• 
  Angela Sweeney (@angelawales) reported 17 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  Samantha (@Samanth82113398) reported 19 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  kebab (@kenandavestone) reported 20 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Rhys (@TheRhysCooper) reported 29 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  Ross Maisey (@TweetterRoss) reported 33 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Atif Raza (@atifter) reported 33 minutes ago from Llanyrafon, Wales

  Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

• 
  Mark Rees PT (@markreesPT1970) reported 38 minutes ago from Barry, Wales

  @EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

• 
  Dino Tessaro (@savalleyboy) reported 43 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Brian Evans (@brianevans83) reported 45 minutes ago from Porth, Wales

  @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

• 
  Christopher Guy (@ChrisJG1988) reported 48 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Connor Botwright (@ConnorBotwright) reported 50 minutes ago from Cardiff, Wales

  @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

• 
  Mark Rees PT (@markreesPT1970) reported 53 minutes ago from Barry, Wales

  @stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 58 minutes ago from Caerphilly, Wales

  @EE can I get some help please, I’m missing 4gb of my data.

• 
  Sally Evans (@PerformandGrow) reported 59 minutes ago from Barry, Wales

  Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

• 
  𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported 60 minutes ago from Cardiff, Wales

  @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pfizer 🌙 (@dricedcoffee) reported 5 minutes ago

  My phone signal has gotten so terrible recently @EE

• 
  _iamdatdudeee 🌳 (@iamdatdudeee) reported 8 minutes ago

  @KyleStephen77 @England @EE Get ******** out you brain dead individual

• 
  Gujju Maniac (@GujjuManiac) reported 10 minutes ago

  @EE Can someone arrange a call on priority basis ! Your usual channels are all useless and of no help

• 
  Jamie F-Welsh (@punkikin) reported 17 minutes ago

  @EE Complaint already escalated… however no real word… on to EE this morning to cancel… looking online so many people angry with lack of service, poor repair and addressing of issues… I’ll be adding to their voice. 2 weeks no broadband: comms between EE and Openreach not working

• 
  Papa Samba Lo (@PapaSambaLo1) reported 21 minutes ago

  @England @EE The attack is really bad

• 
  Paul W (@PaulWoody69) reported 21 minutes ago

  @hughdankelso @EE Cancel the DD

• 
  Noah (@N_UK4_) reported 27 minutes ago

  @EE I have been on a call with your customer service for 55mins and that didn’t help. I would highly appreciate if you could get back to me with some answers! Thank you

• 
  The Chumpasaurus (@TheGrumpasaurus) reported 27 minutes ago

  @EE central London and struggling for a signal. You're not much use to me are you? How about a refund every time the signal drops? Renewal time, you guys are out. Pathetic company.

• 
  Aingeal (@AngieCa26314731) reported 31 minutes ago

  @toadmeister Should be the case in all places of employment - in particular educational establishments at all levels. Problems with @EE but would not go near their store in Livingston yesterday as draped in progress pride flags. Only British Heart Foundation had similar. Sorry changed

• 
  @powahdunk.bsky.social (@powahdunk) reported 31 minutes ago

  @EE no idea what’s going on with your service lately, my already prehistoric speed is slower than ever, internet hasn’t been working all weekend while we’ve been away and now the TV can’t connect to the hub! Looking into alternatives tomorrow.