EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Cardiff, Caerphilly, Pontypridd, Hengoed, Pontyclun, Weston-super-Mare, Barry, and Tonypandy.

City	Problem Type	Report Time
Newport	Wi-fi	3 days ago
Cardiff	Internet	3 days ago
Caerphilly	Internet	4 days ago
Newport	Internet	4 days ago
Newport	Wi-fi	6 days ago
Newport	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  dawn pugh (@dawninyoureyes1) reported 4 seconds ago from Pontypridd, Wales

  @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

• 
  charlesTdale (@charlesTdale) reported 4 minutes ago from Penarth, Wales

  @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

• 
  Michèle Seren💙 (@MicheleSeren) reported 5 minutes ago from Taff's Well, Wales

  @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

• 
  Connor Botwright (@ConnorBotwright) reported 12 minutes ago from Cardiff, Wales

  @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

• 
  Kathryn Williams (@KathW80) reported 13 minutes ago from Cardiff, Wales

  Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

• 
  Rochelle Theaker (@roch123) reported 22 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  Angela Sweeney (@angelawales) reported 26 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Vale Cake Boutique (@VCBcom) reported 26 minutes ago from Dinas Powys, Wales

  @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

• 
  Brian Evans (@brianevans83) reported 28 minutes ago from Porth, Wales

  @EE Only started this morning. Notification on my phone saying service suspended by service provider

• 
  Dan Dineen (@Daniel_Dineen) reported 30 minutes ago from Newport, Wales

  @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported 37 minutes ago from Cardiff, Wales

  @roch123 @EE Omg this is awful!!!!! 😡

• 
  Ross Maisey (@TweetterRoss) reported 38 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Simon Latham (@Welsh_Si) reported 41 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  Iestyn T Davies (@iestyntdavies) reported 41 minutes ago from Newport, Wales

  @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

• 
  Mark Rees PT (@markreesPT1970) reported 47 minutes ago from Barry, Wales

  @joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs

• 
  𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported 50 minutes ago from Cardiff, Wales

  @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

• 
  Cath Colleypriest (@CathFluffybob1) reported 51 minutes ago from Cardiff, Wales

  @EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do

• 
  Mark Rees PT (@markreesPT1970) reported 52 minutes ago from Barry, Wales

  @EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 53 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  lee williams (@thelee_x_w) reported 56 minutes ago from Cwmbran Central, Wales

  Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Charles (@Charleslaws) reported 6 minutes ago

  @EE Hi please remove your service from my computer.

• 
  Alison Friend - ⫩ ⚒️ (@xxAlisonFxx) reported 6 minutes ago

  I have never experienced such poor customer service from @EE. Very clear they don't want to retain (very long standing) customers anymore when you get offered ONE upgrade price & then get asked if you want the PAC code to move 😡 @iD_Mobile_UK you will be gaining another customer

• 
  Matthew Smith 🇵🇸🇿🇦 (@indigojo_uk) reported 6 minutes ago

  @EE I did. It told me it couldn't find any issues at my home address, which is true. But there are in my local town centre. It told me to "press 1 to speak to someone" but when I did, it told me to hang up and check my texts.

• 
  penny smith (@littlenaughty38) reported 11 minutes ago

  @EE is there an issue sending messages it keeps coming up failed 😣

• 
  Paula m (@PaulaRossi47) reported 11 minutes ago

  @EE how do i get a refund im no longer a customer

• 
  Brian Slater (@BrianSlater1976) reported 11 minutes ago

  @EE signal issues in KY12 yet again. No connection on mobile and as recently moved to 4G broadband no connection either

• 
  Ɛ (@WolfChanChimmy) reported 16 minutes ago

  @EE I can login on the website but I need the app to be able to control my broadband as it wont let me edit or do anything.

• 
  Liam Parry (@liam_spx) reported 23 minutes ago

  @EE I ain't calling you as I do not want the call to be recorded or wait on hold for two hours like you usually do. I don't owe any money towards you, it isn't my fault your customer service agent forgot to cancel it

• 
  Jonathan (@Jonfun7Mufc) reported 23 minutes ago

  @EE why is my broadband still down, its been off since 2am........ CF39 9UY. Refunds??????

• 
  Curtis Evans (@bladestylez02) reported 25 minutes ago

  @GaryMcI74904767 @EE Got the same problem aswell with their internet it's a ******* joke claim to be the fastest broadband what a croc of ****