EE Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF14, CF11, CF23 and CF24.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (29%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Caerphilly, Barry, Tonypandy, Pontypridd, Porth, Weston-super-Mare, Hengoed and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Newport |
||
| Newport |
Internet | |
| Cardiff |
Phone | |
| Newport |
Phone | |
| Newport |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Dino Tessaro
(@savalleyboy) reported
from
Pontypridd, Wales
@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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used to be @Jelcics
(@Jakesmummmm) reported
from
Barry, Wales
@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Maynard
(@MikeMay44886145) reported
@EE what have you done to your app, I use it on my tablet overseas on data, Ive just purchased a top-up total waste of money by the look of things. How do I use my tablet on data on your network?
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Chris Fonseka
(@XmasRights) reported
🧵My interaction with @EE me: I want 5G on my additional line ee: £15 me: what about the £10 you have ee: new customers only me: so give me that, and cancel my current line ee: can't transfer numbers between lines me: but I can go to another provider, then come back? ee: ..
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Bored_of_Facebook
(@BoredFacebook) reported
@VodafoneUK You’ll investigate? Like you did last time and offer £20 credit to my account that then never materialised. Or how about the time I went in-store where you have signal boosters only to be told that it was my phone case obscuring the signal. Should never have left @EE
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🦦
(@notbadnotg00d) reported
You are DERANGED for trying to charge me over £500 for my unlimited data bill this month!!!! @EE i need help asap
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syd kerrigan
(@sydkerrigan2018) reported
Here we go again @EE I long for the day I can bin this company off. MyPlace update: Just to let you know, we have a problem near Home which may be affecting service in the area. Everything should be back to normal within 15 hours. We will continue to keep you updated.
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LIÂM 🇳🇱
(@Sm0ggs) reported
Legit internet in the house and my mobile phone network playing up.. sort it out @virginmedia @EE
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Dorota | she/her
(@BDQblog) reported
@ee may not be the cheapest BUT when it comes to customer service when things go wrong on their end? Incredible!
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HamsterWheel
(@Hammywheel) reported
@EE mobile broadband still not working, nearly a month you've been promising it will be "fixed in 16 hours". No updates. Won't let me cancel. Amazingly woeful service.
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Dave Watkin
(@drw2803) reported
@EE why oh why is it so hard to get through to customer service on the phone? You are a telecommunications company, right?
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Haydy - Squibb Vicious
(@SquibbVicious) reported
So @EE are accusing me of lying about calling them on a number they gave me to call and have charged me £10 for. Why would I sit on hold to a number for 90mins that wasn’t EE when I was looking for help from their tech department?!