EE Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24 , CF14 , CF11 and CF23 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
- Internet (43%)
- Phone (29%)
- Total Blackout (13%)
- Wi-fi (11%)
- E-mail (3%)
- TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Newport, Pontypridd, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.
| City | Problem Type | Report Time |
|---|---|---|
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TV | 2 days ago |
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Internet | 3 days ago |
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Internet | 4 days ago |
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Wi-fi | 4 days ago |
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Internet | 4 days ago |
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Wi-fi | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Chris Lent (@MrChrisLent) reported from Cardiff, Wales@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
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Ross Maisey (@TweetterRoss) reported from Church Village, Wales@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
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Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales@EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please
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Gill Howells (@gilliehowells) reported from Trethomas, Wales@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Angela Sweeney (@angelawales) reported from Alway, Wales@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
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Simon Latham (@Welsh_Si) reported from Caerleon, Wales@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
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Eugene OCarroll (@EugeneOakharold) reported from Langstone, Wales@EE the network is quite slow today NP18 2NT any ideas??
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Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed
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Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales@EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?
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Dino Tessaro (@savalleyboy) reported from Pontypridd, Wales@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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Ross Maisey (@TweetterRoss) reported from Church Village, Wales@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.
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Iestyn T Davies (@iestyntdavies) reported from Newport, Wales@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Mike Walmsley (@mikewalmsley11) reported from Barry, WalesHello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?
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Lee Lewis (@lee_a_lewis) reported from St. Athan, Wales@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
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aaron (@Azz_Culbertson) reported from Cardiff, Wales@EE been no signal in North Cardiff for 2 days now
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Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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used to be @Jelcics (@Jakesmummmm) reported from Barry, Wales@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!
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Angela Sweeney (@angelawales) reported from Alway, Wales@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Rae Lou (@Rae7282R) reported@EE I am beyond disgusted with you conduct and customer service today. For a company that prides itself in it customer service, you have conducted yourselves in the most unprofessional manner today. I will not be recommending you yo anyone else, ever again.
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Peter B - Person of Tall ⬆️ (@Pete_Bassist) reported@EE No.. Never again.. Not until you stop putting crud on them we never use and don't want that we can't remove.. Bixby, Facebook, stupid sticker things, AR emoji etc etc etc, space gobbling crud
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Terri Shepherd (@telshep87) reported from Romford, England@EE nhs discount codes are not working for upgrades
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Muppetry inc 💙 (@muppetmoment) reportedBack from work & problem with broadband. Phoned helpline. Through in 5 mins, line issue identified straight away, engineer booked for first thing tomorrow morning. Well done @EE & thanks to Danni. Excellent service 👏👏
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PfE – Campaigning to Reboot Britain (@pledgeforeurope) reported@brightsider123 @EE That's USB-C, the latest in the computer industry's never ending obsession with filling landfills with their past and now obsoleted inventions.
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Jane Worsley (@JaneyWorsley) reported@EE no internet for 4 hours now!!! My child has a zoom class at 9:00 please help
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Happy and blessed (@alexandra_goff) reportedWhy would @EE send a cheque for £1.04 instead of refunding a card or bank account? It's a lot of trouble to bank it. EE probably think most people won't. If they do this to everyone who's cancelled a contract, they will save a lot of £££. @MartinSLewis #eerefund #eecontract
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Tyresce Green (@green_tyresce) reported@Tombbola @EE Already got the phone but no service for 5 days now
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David Melia (@DavidMelia) reportedCurrently been on hold with @EE for 45minutes and counting. What an absolute disgrace! What terrible customer service that is, I will be cancelling my contract as soon as they answer! If they ever do!
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Caudwell (@Caudwellsp) reported@EE Hi EE Team i have a Q my Name is Martin - i am whating to know some info - I am a BT mobile customer - I fond at BT dose not do Esim - i am think about join EE - but will i lose my bt broadband discount for my BT Mobile?