EE Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF11, CF23 and CF3.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (41%)
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Phone (31%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Newport, Tonypandy, Caerphilly, Pontypridd, Cardiff, Porth, Barry, Weston-super-Mare, Hengoed and Pontyclun.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Tonypandy |
Phone | |
| Caerphilly |
Phone | |
| Pontypridd |
Wi-fi | |
| Newport |
||
| Pontypridd |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
Still no network @EE WHAT ARE YOU DOING ABOUT IT ??
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Michèle Seren💙
(@MicheleSeren) reported
from
Taff's Well, Wales
@EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help
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sofia
(@sofiaBswaine) reported
from
Barry, Wales
@EE I’ve got no signal at all ? It’s suddenly gone
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
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Gareth Wyn Hughes
(@garethwynhughes) reported
from
Tonypandy, Wales
Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?
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Allan Rees
(@welshpolitical) reported
from
Cardiff, Wales
@EE why have you redesigned your app My EE app.... again? Its crap.
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Ellison
(@mark_a_ellison) reported
@sasha_smasher @EE I've always found EE to be quite good with customer service but today if i said it was **** i'd be lying
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Kieran Maxwell 🙏🏻🇮🇪
(@KieranMaxwell) reported
@EE guys I can't log into my EE, is there an issue at present?
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Cam
(@Cameron_Bowers) reported
@EE Trying to get my PUK code to swap numbers to my new phone and my EE is down AGAIN. Can someone give me a hint as to how to get my PUK code? I don't want to top up a sim i'm not going to use just to ring to get it.
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Ashley Wilson
(@TinTinWils) reported
@EE Putting this message out but I had to call YOU today to find out I wasn’t getting my phone when it was promised, and the. Your customer service rep didn’t give a f***. Shoddy.
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Andrew C
(@Andrewj7770) reported
@EE look at your dms I ordered my iPhone 13 pro max 1TB and still no text to say it’s coming? Please can you tell me why this is happening?? I’ve always got mine on launch day and it’s upsetting for me not just me at that but others too. Pls help us🙄
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Hafiz Alfarzan
(@HAlfarzan) reported
Never had this much struggle ordering a phone. Ordered the 13 pro, 4 times this week from @EE as order kept getting cancelled for no reason. Yesterday’s order went through, phone supposed to arrive today and it’s delayed!!!
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StevieJB
(@StevieBDevotion) reported
@EE your customer service is atrocious. Average call waiting time 30 minutes then cut off. When you do get through to someone they say their system is down and they will call you back. That was a week ago #badcustomerservice
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Ashley Wilson
(@TinTinWils) reported
@EE So basically wait and see? That’s awful. It’s taken me to contact ee to find out it’s delayed. I was told when I preordered that I would receive it today. I wouldn’t mind but they cost a fortune. And it only seems to be EE having any issues providing them. Poor effort.
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Neve
(@nevey_g) reported
@EE First come first served basis isn’t really good enough when you pre order and it states you will receive on launch day. To also have no contact is ridiculous. And to pay an upfront cost for something that doesn’t arrive on time is poor service.
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IAN COLLINGWOOD. CAIN.
(@iancollingwood2) reported
@EE EE IS JUST THE BOSS OF MOBILE PHONE COMPANIES, BEEN WITH EE 12 YEARS, NEVER HAVE THEY SEEN ME WRONG. THANK YOU EE