EE Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Pontypridd, Cardiff, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.

City	Problem Type	Report Time
Newport	Internet	23 hours ago
Pontypridd	Internet	2 days ago
Cardiff	TV	5 days ago
Newport	Internet	5 days ago
Pontypridd	Internet	6 days ago
Cardiff	Wi-fi	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Angela Sweeney (@angelawales) reported 9 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  Lee Lewis (@lee_a_lewis) reported 15 minutes ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  Jack Rickus (@4rickus4) reported 21 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Lee Lewis (@lee_a_lewis) reported 24 minutes ago from St. Athan, Wales

  @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

• 
  Lee Lewis (@lee_a_lewis) reported 27 minutes ago from St. Athan, Wales

  @EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

• 
  used to be @Jelcics (@Jakesmummmm) reported 28 minutes ago from Barry, Wales

  @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

• 
  aaron (@Azz_Culbertson) reported 29 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 30 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Christopher Guy (@ChrisJG1988) reported 31 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Angela Sweeney (@angelawales) reported 34 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Chris Lent (@MrChrisLent) reported 34 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Mike Walmsley (@mikewalmsley11) reported 35 minutes ago from Barry, Wales

  Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

• 
  Ross Maisey (@TweetterRoss) reported 37 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Rhys Cooper (@TheRhysCooper) reported 41 minutes ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

• 
  Ross Maisey (@TweetterRoss) reported 44 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  Eugene OCarroll (@EugeneOakharold) reported 52 minutes ago from Langstone, Wales

  @EE the network is quite slow today NP18 2NT any ideas??

• 
  Iestyn T Davies (@iestyntdavies) reported 54 minutes ago from Newport, Wales

  @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

• 
  Dino Tessaro (@savalleyboy) reported 54 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Gill Howells (@gilliehowells) reported 57 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  Sally Evans (@PerformandGrow) reported 60 minutes ago from Barry, Wales

  Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Damian Kinsella (@damiankinsella8) reported 5 minutes ago from Lincoln District, England

  Hi @EE @bt_uk @BTCare is there much difference between EE & BT Mobile now, with regards too network speeds & quality. Seeing as BT own EE, I assume not, but any advice would be much appreciated

• 
  Tom Wynne (@twynne) reported 7 minutes ago from Poplar, England

  @EE please confirm when you’ll resolve the issues in KT6. This has been ongoing for over 4 weeks already with the services barely usable in that location. Last update from the service status now shows several more weeks minimum, which is not acceptable.

• 
  Simon Archer (@BelvedereVicar) reported 9 minutes ago from Crayford, England

  Can I just say a massive thank you to @Ecclesiastical and @EE. After someone I was trying to help stole my mobile phone from the desk in the Vicarage study, EE sorted the blocking and blacklisting in minutes as well as proof of purchase and I already have a phone on its way!

• 
  Ally (@allycampbelll) reported 9 minutes ago from Glasgow, Scotland

  @liammcewen_dj @EE Mate I'm having major issues with them just now as well! Samsung s10+ 1mb download in Glasgow

• 
  Kevin (@kevinspower1) reported 10 minutes ago from Hoylake, England

  @EE Day 4 of no signal in CH62 4UE. It’s a joke.

• 
  Andrew O'Connor (@Wharfemeister) reported 12 minutes ago from Cholesbury-cum-St. Leonards, England

  @chefandiwalker @EE 1 basic rule. Ask for disconnections. They have more power than telesales as its their job to keep you as a customer. Same in any contractual commitment with any supplier. It works. Trust me.

• 
  Sam Downie (@samdownie) reported 15 minutes ago from Bristol, England

  @ciarale01 Yes that’s a spam message ! Do report it to @EE and don’t reply to it , if EE has a problem they will write to you

• 
  Laura Crawford (@lcrawford1983) reported 17 minutes ago from Langley Park, England

  @EE Hi. Is there a problem with your website. I have been trying to log into my broadband account to remove devices and it keeps telling me to try later

• 
  Aaran Brown (@AaranBrown) reported 17 minutes ago from Rawmarsh, England

  @EE Ah that sucks! Yeah wanting the iPhone 11 pro I think buy was really liking the free switch with it coming upto Xmas 😫

• 
  Paul Quinn (@upaul2) reported 18 minutes ago from Coventry, England

  @EE When I joined I was told my Apple TV box belongs to us after 14 days. The service has been awful and sadly we are leaving. Does the Apple TV box still belong to us. It is not clear in our information.