EE

EE Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF23, CF14 and CF24.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Cardiff, Wales 01/22/2026 12:10

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Pontyclun, Tonypandy, Pontypridd, Porth, Caerphilly, Penarth, Cathays and Ynysddu.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomPontyclun Internet
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • kenandavestone kebab (@kenandavestone) reported from Newport, Wales

    @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

  • atifter Atif Raza (@atifter) reported from Llanyrafon, Wales

    Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

  • kenandavestone kebab (@kenandavestone) reported from Newport, Wales

    if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

  • charlesTdale charlesTdale (@charlesTdale) reported from Penarth, Wales

    @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

  • KathW80 Kathryn Williams (@KathW80) reported from Cardiff, Wales

    Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

  • TonksMeow Robert Iles (@TonksMeow) reported from Weston-super-Mare, England

    @EE No. Good signal ..

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

  • VCBcom Vale Cake Boutique (@VCBcom) reported from Barry, Wales

    So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

  • w00dsy_10 Chris Woods (@w00dsy_10) reported from Risca, Wales

    Got to love @EE, down for about the 4th time in 3 weeks 👍great service

  • kayleighj_11 Kayleigh Johnson♡✨ (@kayleighj_11) reported from Newport, Wales

    @EE is there any problems with the network - I can’t ring out on my phone! Thanks

  • LRG0808 Leah Griffiths (@LRG0808) reported from Llantrisant, Wales

    Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!

  • caradyas14 Cara Marsh (@caradyas14) reported from Pontypridd, Wales

    So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

  • gavinlew Gavin Lewandowski (@gavinlew) reported from Butetown Community, Wales

    @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

  • Daniel_Dineen Dan Dineen (@Daniel_Dineen) reported from Newport, Wales

    @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

  • AledThom Aled Thomas (@AledThom) reported from Tonypandy, Wales

    @EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

  • VCBcom Vale Cake Boutique (@VCBcom) reported from Dinas Powys, Wales

    @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

  • daflewis_botn 𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported from Cardiff, Wales

    @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeBMahon Joe Mahon (@JoeBMahon) reported

    @Plusnet promised a call that didnt happen! Phoned them on Mon, explained I was planning on leaving @EE if they didnt fix my problem by Tues. EE haven't, so was going to pull the trigger with +net and go with them today but my promised call didn't come!

  • CivicLilly1 🌻LillyinWick (@CivicLilly1) reported

    @Newtonpop @Tesco @EE I think it's and Elon Musk problem not an EE or Tesco problem. Why hasn't X banned those fake accounts yet?

  • ldnleesstv fgff (@ldnleesstv) reported

    @EE your website is the most shittest website I've been on. every time I have to use the app or website I feel like im using dial up connection. For a company thay brags about having tbe best service etc its a shame your website is such a piece of ****

  • natalie_1313 Natalie (@natalie_1313) reported

    @EE I am not a customer but need to speak to someone, can you DM me please?

  • Andrewtuck10 Andrew tuck (@Andrewtuck10) reported

    @EE - takes 3 weeks to sort voice calls on broadband - you then cancel direct debit - then threaten to restrict service unless I pay - so I’ve paid full amount including a none existent voice service - you’re really good aren’t you #poorservice

  • Newtonpop Colin Raffell (@Newtonpop) reported

    @EE I just want you to make an educated guess go on is the answer £23 or £15? I’m the customer looking at that information should it not be clear?

  • Newtonpop Colin Raffell (@Newtonpop) reported

    @Tesco @CivicLilly1 Problem is most major companies are the same & the lack of an efficient help desk is a rich feeding ground for the fake accounts who pry on the upset disgruntled frustrated customer - I’m trying to get a simple answer from @EE and had multiple fake accounts try to trap me

  • oliversmith36 oliver smith (@oliversmith36) reported

    @EE is one of the worst services for upgrades I’ve had to deal with what do you mean I can’t change the upfront cost on a phone, and then tried to make me pay nearly triple my upfront cost over 2 years when I finally increased it. God they are shocking

  • realGlynDavies Glyn Erso (@realGlynDavies) reported

    @R3stored @EE EE is by far the worst network. My wife can't use data in the house AT ALL and has to have Wi-fi calling enabled so she's able to make calls

  • EricLamps Eric Lamps (@EricLamps) reported

    @EE my internet is STILL down. It's been 2 days now. What's going on.