EE Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Cardiff come from postal codes CF23, CF10, CF14, CF24 and CF5.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at EE
EE is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (49%)
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Phone (24%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Weston-super-Mare, Pontypridd, Hengoed, Caerphilly, Tonyrefail and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Newport |
Wi-fi | |
| Newport |
TV | |
| Cardiff |
Internet | |
| Weston-super-Mare |
Phone | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
-
Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
-
Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
-
Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
-
Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
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floyd cooper
(@floyd2103) reported
from
Risca, Wales
@HavardLiam @EE I ******* hate shit like this
-
Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
-
Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
EE Customer Support
(@EECustomSupport) reported
@kingeddie444 @EE DM us to resolve the issue
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SenjutsuSage Hi-Fi Rush
(@SenninSage) reported
@fluesy_bluesy @XboxP3 @EE If Sony doesn't release all its games on Xbox, why the hell does Xbox have to release all its games on Playstation? It's about time you all stop being such God damn crybabies and grow the f up.
-
A nice nap and a cold lager
(@313Greengiant) reported
@duplakappa @XboxP3 @EE No one wants your cloud ****, Duplashitta. Cry more.
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Silverweb
(@Bewrevlis) reported
@Archaoneternal @XboxP3 @EE saying it's a better service is an opinion
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Psn - Alize187
(@Alize_187) reported
@XboxP3 @EE You only did this to make your stupid *** look good for the acquisition, and the problem is @EE took your money 💰 it's all cap for the UK regulators.
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Gabriel Oliveira
(@Gabriel94085188) reported
@XboxP3 @EE @XboxP3 please fix xbox companion app
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CrazyJuan
(@CrazyJuan77) reported
@EE @Vistrix 10 bucks says this never happens. Hell, 10 bucks says this person doesn't live in your service area or have your service. Welcome to your introduction to Sony Fanboys.
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Vaibhav Nautics
(@vaibhavnots) reported
When we shift to a new property we faced the similar issue and we’re told to go for a higher package. We were so fed up with those services and we’re almost certain to discontinue the services but then EE engineer told us new broadband will work. @EE @CitizensAdvice
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JJJ333JJJ333
(@JJJ333JJJ3332) reported
@EE Will the mast you've removed in Norwich, NR3 1DF be replaced? A reliable signal is now non-existent for many around this highly populated city location.
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𝕄att 𝕃ewis
(@MondayMusicUK) reported
@privatehireguy @XboxP3 @EE No network is advanced in the UK, 5G barely exists even in big cities. It’s useless for me in my area. This deal is just a store shop bundle. If i want Xbox on my phone I’ll just subscribe and use it with my current network.