EE

EE Outage Report in Cardiff, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Cardiff come from postal codes CF23, CF14 and CF24.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Cardiff, Wales 01/18/2026 05:50

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Tonypandy, Cardiff, Newport, Pontypridd, Porth, Caerphilly, Penarth, Cathays and Ynysddu.

Loading map, please wait...
City Problem Type Report Time
United KingdomTonypandy TV
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomCardiff Wi-fi
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

  • judiththomas4 jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later

  • AndyJPetersen Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • welshpolitical Allan Rees (@welshpolitical) reported from Cardiff, Wales

    @EE why have you redesigned your app My EE app.... again? Its crap.

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago

  • garethwynhughes Gareth Wyn Hughes (@garethwynhughes) reported from Tonypandy, Wales

    Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

  • Heidi_Wurst Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

  • Rivers_Slowmo CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • MicheleSeren Michèle Seren💙 (@MicheleSeren) reported from Taff's Well, Wales

    @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

  • thejoolzman Jules Morgan (@thejoolzman) reported from Penarth, Wales

    @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

  • sofiaBswaine sofia (@sofiaBswaine) reported from Barry, Wales

    @EE I’ve got no signal at all ? It’s suddenly gone

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • kimberleyseddon Kimberley S (@kimberleyseddon) reported

    @EE very frustrated this morning - got a split service as switched telephone number from other provider, unable to send/receive texts and calls, would love to speak to a human rather than being fobbed off by automated messages.

  • gotojt Jamie Turner (@gotojt) reported

    @EE Hi there - are there any problems with wifi calling today? I’m getting nothing today - wifi is fine, restarted phone etc. thanks!

  • emilypls_ Emily 🌷 (@emilypls_) reported

    @EE I need to cancel my broadband contract as I’m moving house and the internet is already set up there, how do I go about doing this?

  • nuttyputtyx7x7 Nuttyputtyx7x7 (@nuttyputtyx7x7) reported

    @EE @Ofcom updated my 4 lines with EE. They failed the deal 200gb they offered. logged complaint, offered unlimited deal on all lines failed again, only applied unlimited to 2 lines, manager calling me 2day, say 2 lines will remain 200gb.complaint reopened EE LIED- cancel 4 lines

  • karbovs Sandra (@karbovs) reported

    @EE shocking service I’m in the EU and I have no service I’m a trip leader and you have not given me automatic access !! EE you are a poor service provider

  • billbo74 Belinda Stokes (@billbo74) reported

    @EE is there a reported problem with the network today?

  • justdezza87 Dez 💛🖤 (@justdezza87) reported

    @EE My internet has been down for a day and half now, I use my phone for banking and often download work files on the go, when will this be sorted?

  • ejames500 💕Elle J 💕#JustSaying (@ejames500) reported

    Omg I've spent the whole morning onto @EE and it's completely wrong!! Help!

  • MandzP1992 Amanda (@MandzP1992) reported

    @EE is there a problem with WiFi calling today?

  • ejames500 💕Elle J 💕#JustSaying (@ejames500) reported

    It doesn't help @EE that you can't connect with the same person. It's so frustrating!