EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Pontypridd, Newport, Cardiff, Caerphilly, Hengoed, Pontyclun, Weston-super-Mare, and Barry.

City	Problem Type	Report Time
Pontypridd	Phone	1 day ago
Newport	Wi-fi	6 days ago
Cardiff	Internet	6 days ago
Caerphilly	Internet	7 days ago
Newport	Internet	7 days ago
Newport	Wi-fi	9 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Destiny La Roja 💖 (she/they) (@DestinyRoja) reported 29 seconds ago from Cathays, Wales

  @EE why would you remove my discount, overcharge me £100 and refuse to fix it

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 3 minutes ago from Caerphilly, Wales

  @EE can I get some help please, I’m missing 4gb of my data.

• 
  floyd cooper (@floyd2103) reported 7 minutes ago from Risca, Wales

  @HavardLiam @EE I ******* hate shit like this

• 
  Simon Latham (@Welsh_Si) reported 8 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  Chris Woods (@w00dsy_10) reported 11 minutes ago from Risca, Wales

  Got to love @EE, down for about the 4th time in 3 weeks 👍great service

• 
  Lee Lewis (@lee_a_lewis) reported 13 minutes ago from St. Athan, Wales

  @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

• 
  Huw Jones🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HuwJones58) reported 19 minutes ago from Porth, Wales

  @EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband

• 
  Christopher Guy (@ChrisJG1988) reported 25 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  cheryl (@cherylockerby) reported 27 minutes ago from Barry, Wales

  @EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 28 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Mark Rees PT (@markreesPT1970) reported 29 minutes ago from Barry, Wales

  @EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

• 
  Robert Purvis (@robertpurvis) reported 30 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  Mark Rees PT (@markreesPT1970) reported 30 minutes ago from Barry, Wales

  @EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe

• 
  Chris Lent (@MrChrisLent) reported 31 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Owain Llŷr Harris (@owainharris3) reported 32 minutes ago from Porth, Wales

  @EE network down in my workplace again. Really not good enough. #nosignal #poorservice

• 
  Robert Iles (@TonksMeow) reported 34 minutes ago from Weston-super-Mare, England

  @EE No. Good signal ..

• 
  Desta Omar (@desta_omar) reported 37 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  Mark Rees PT (@markreesPT1970) reported 40 minutes ago from Barry, Wales

  @stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later

• 
  Rhys (@TheRhysCooper) reported 45 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  Vale Cake Boutique (@VCBcom) reported 50 minutes ago from Dinas Powys, Wales

  @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Craig Taylor (@blown_ranger) reported 3 minutes ago

  @OnlineQueryTm @dpd @EE thankfully resolved my issue, perfectly. I recommend you take a leaf out of their book and provide an option for customers to speak with an actual person

• 
  British & Proud (@HLD159) reported 4 minutes ago

  @jammierooroo @SkyUK Steer clear of @EE twice sky prices and want £300 to terminate contract, new customers offered prices cheaper than #Sky.. its all a rip off

• 
  M 🐼 (@wandaxmoods) reported 4 minutes ago

  @EE the way you do your billing is confusing I’m actually not renewing with you ever again because I’ve had nothing but issues and your customer service is embarrassing

• 
  James (@palmerzan587) reported 6 minutes ago

  @EE Absolutely awful service, left tonight without internet and told the issue might not be resolved until 17:30 tomorrow. Most reliable broadband…what a joke!

• 
  huw (@jonsie) reported 7 minutes ago

  @EE here's a great CX problem for you. I am not your customer. Your new customer has (hopefully accidentally) used my email account to register for your services, so I have 8 emails from you - including NOW and Netflix. And there is no easy way to tell you this!!!!!

• 
  Brian Slater (@BrianSlater1976) reported 13 minutes ago

  @EE Shocking service today had to buy a 24 hour pass on EE WiFi to have some form of connection today. Would suggest a refund before I have to log a complaint .

• 
  Kerry8879 (@salwaykerry) reported 14 minutes ago

  @GBNEWS I've been with @EE for years, if they ration or bump up prices, kiss goodbye to alot of customers who will go elsewhere, I already know deals are available for same package at near half the cost, these companies are also not threatening to ration our signal, wtf EE?

• 
  Handsome Nick (@Nicklo2k) reported 15 minutes ago

  @EE your customer service is an absolute joke. Spoke with someone, put on hold whilst they looked into the mistake made by someone 5 days ago, left me on hold for 40 minutes, then transferred me to a different call centre who were very confused. Now told you are closing.

• 
  Reza Mohammady (@RezaMohammady_M) reported 17 minutes ago

  @EE Why are you not answering now ? Or this is just a bot to keep people busy? I want to know why I will be charged for the device I have already paid, including interest cause you have put that on a contract which you sent me a letter too late to cancel ?

• 
  Bobby Bucks (@b0bbybux) reported 17 minutes ago

  @theartbaglady @EE @kevinbacon If it ain’t broke, don’t fix it?