EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Cardiff, Caerphilly, Newport, Hengoed, Pontypridd, Pontyclun, Weston-super-Mare, and Barry.

City	Problem Type	Report Time
Cardiff	Internet	10 hours ago
Caerphilly	Internet	11 hours ago
Newport	Internet	4 days ago
Newport	Internet	4 days ago
Newport	Internet	4 days ago
Hengoed	Wi-fi	8 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Rhys Cooper (@TheRhysCooper) reported 1 minute ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

• 
  Daniel Thomas (@dklthomas6666) reported 6 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Huw Jones🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HuwJones58) reported 11 minutes ago from Porth, Wales

  @EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband

• 
  t🍉 (@tanyasimoneox) reported 15 minutes ago from Weston-super-Mare, England

  @EE I wouldnt test my patience today David, I’m pregnant and very hormonal. I’ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But it’s ok I have 4 days left to decide to cancel and go for maybe a better broadband.

• 
  Cara Marsh (@caradyas14) reported 24 minutes ago from Pontypridd, Wales

  So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

• 
  Aled Thomas (@AledThom) reported 25 minutes ago from Tonypandy, Wales

  @EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

• 
  aaron (@Azz_Culbertson) reported 27 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  Samantha (@Samanth82113398) reported 36 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  dawn pugh (@dawninyoureyes1) reported 37 minutes ago from Pontypridd, Wales

  @EE I want to cancel my contract

• 
  Atif Raza (@atifter) reported 42 minutes ago from Llanyrafon, Wales

  Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

• 
  Mark Rees PT (@markreesPT1970) reported 44 minutes ago from Barry, Wales

  @EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

• 
  Simon Latham (@Welsh_Si) reported 45 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  Uncle Fester (@stewpalm) reported 45 minutes ago from Wenvoe, Wales

  @EE Shite service from you today. Not impressed

• 
  Owain Llŷr Harris (@owainharris3) reported 46 minutes ago from Porth, Wales

  @EE network down in my workplace again. Really not good enough. #nosignal #poorservice

• 
  Lee Lewis (@lee_a_lewis) reported 51 minutes ago from St. Athan, Wales

  @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

• 
  Iestyn T Davies (@iestyntdavies) reported 54 minutes ago from Newport, Wales

  @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

• 
  Angela Sweeney (@angelawales) reported 55 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Lee Lewis (@lee_a_lewis) reported 55 minutes ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  Karma Samsara (@CarolwalesKarma) reported 57 minutes ago from Cardiff, Wales

  @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

• 
  sheryl fussell (@chickenshed24) reported 58 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sarah-Kimberley (@PlayforthSarah) reported 6 minutes ago

  @EE I am sick of this now, WHY CAN I NOT ACCESS MY BROADBAND AND TV ON EE APP? I am more than happy to cancel all my services including phones and tablets as well as tv and broadband unless this is dealt with! Oh let me guess we can not help please call?! No! I would like account

• 
  Maluus (@brishank) reported 8 minutes ago

  @EE It won't let me in. Says there is an error your trying to fix. I want to report my broadband and WiFi has been down since Tuesday morning and want to know when I can expect a fix.

• 
  ᴰᵃʷˢ ♕ (@DAWS_ON_) reported 11 minutes ago

  @EE Yeh it shows issues.. but I can't even WiFi call... Why is this? Why has EE gone so terrible now?

• 
  TankMatt and 452 other people (@tank_matt) reported 12 minutes ago

  @EE I will put it here. I can’t call and get told to use the relay app because what don’t work due to the issue Im having

• 
  RaSHiDa (@ItsOnlyRash) reported 12 minutes ago

  @EE I am struggling to buy a roaming pass whilst in Turkey. Can you please help?

• 
  Andy Brodie (@andy_brodie) reported 12 minutes ago

  If that was really you calling me @EE, then you need to stop promoting terrible security practices. If you call someone up unsolicited and then trigger a PIN on a text to the same mobile THAT I DIDN'T ASK FOR, then that just looks like a fraud. Was it you, or not?

• 
  Petunia (@Petunia01755853) reported 16 minutes ago

  @EE How incompetent are you people, had an account for 15yrs with 2 numbers, you still send the important information the the secondary number and not the primary one. ITS NOT THAT HARD TO FIX IS IT

• 
  Neil Green (@ngmillers1973) reported 17 minutes ago

  @matthewdmarsden @EE @marsdenleanne1 Horrible EE how they are rated the best I do not know

• 
  Lynda Hull (@lyndannh) reported 19 minutes ago

  @EE URGENT I am in Australia. My 7 day pass has expired. I have been trying for an hour to renew it. Need immediate help please. Emergency.

• 
  Simon Pearce 😈🏒🤘 (@r45her) reported 25 minutes ago

  @smith_freddo @EE @tonycarmelo15 The **** app is the main reason I can't wait to leave EE at end of contract