EE Outage Report in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Pontypridd, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.

City	Problem Type	Report Time
Cardiff	TV	1 day ago
Newport	Internet	2 days ago
Pontypridd	Internet	2 days ago
Cardiff	Wi-fi	3 days ago
Cardiff	Internet	3 days ago
Newport	Wi-fi	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 54 seconds ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Rhys (@TheRhysCooper) reported 2 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported 3 minutes ago from Risca, Wales

  @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

• 
  Chris Lent (@MrChrisLent) reported 6 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  sheryl fussell (@chickenshed24) reported 10 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

• 
  Jack Rickus (@4rickus4) reported 15 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Lee Lewis (@lee_a_lewis) reported 27 minutes ago from St. Athan, Wales

  @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 28 minutes ago from Cardiff, Wales

  @EE Morning. No signal in Cardiff. Any known issues?

• 
  Ross Maisey (@TweetterRoss) reported 30 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  Lee Webster (@leeweb79) reported 33 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

• 
  Uncle Fester (@stewpalm) reported 33 minutes ago from Wenvoe, Wales

  @EE Shite service from you today. Not impressed

• 
  Ross Maisey (@TweetterRoss) reported 38 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 38 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Christopher Guy (@ChrisJG1988) reported 40 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Mike Walmsley (@mikewalmsley11) reported 43 minutes ago from Barry, Wales

  Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 47 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  ski (@jordtho) reported 48 minutes ago from Barry, Wales

  @EE must be the worst run company on this planet taking over a year to cancel a phone after the contracts been paid and still getting charged after over 10 calls🤒 jarring robbing pricks

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 49 minutes ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  Simon Latham (@Welsh_Si) reported 53 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 56 minutes ago from Dinas Powys, Wales

  Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shiv (@ShivAlex__) reported 3 minutes ago

  @EE lost count of how many days I’ve not had signal over the past 8 months. In Brighton! #help #unhappycustomer #ee

• 
  $Ł₿ (@SLBTFD) reported 8 minutes ago

  @EE I would say outside of a 1 mile radius it improves. I could walk for 30mins, and we’d still have no signal at all. Which is why wifi calling is so essential for us in the area. You’ve lost a few customers because of the lack of signal, and making no attempt to fix it.

• 
  2⃣0⃣2⃣2⃣⏮️ to 1⃣9⃣7⃣0⃣ (@TaPanta_but) reported 9 minutes ago

  @EE You think this is a selling point you are stupid. This hate rubbish is imaginary and used for false gain. Thanks to that I am now moving my missus who is with EE to another provider. I hope other bill payers do the same.

• 
  Rob Slusar (@robslusar7) reported 9 minutes ago

  @EE do you still have an online chat service? i wish to discuss an upgrade/contract cancellation but don't have time to hang on the phone

• 
  SaladSnake (@SaladSnak3) reported 10 minutes ago

  @EE You guys are utterly delusional. The only people buying this nonsense are the woke twitterati. REAL people have REAL world problems. Absolutely tone deaf.

• 
  Nick Anderson (@uknickand) reported 10 minutes ago

  @EE hi with the £10 roaming pass if I add this on before I go to usa. Is this a one off fee, if not when I can cancel so only get charged for £10?

• 
  Ted (@ASCmotorschool) reported 12 minutes ago

  @EE You can’t answer the phone and give Customer Service, you have so many faults in my area it’s all but impossible to use your service and you ignore messages here. That’s why we are migrating after many years.

• 
  Atomix Apps (@AtomixApps) reported 14 minutes ago

  @Nreal @EE Hello teams, Any ETA on support for Galaxy S22 Ultra (Exynos) for UK users ?

• 
  Puck-Shower Beer Enjoyer (@pucksherburn) reported 17 minutes ago

  @kevinburch @EE Hope you're not parenting any young men with that attitude Kevin. Your Dad royally screwed up with you. Creating more problems for the rest of us.

• 
  Telvanni Hortator 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@D0vahk11n2) reported 17 minutes ago

  @EE @AkkadSecretary And? This response boils down to "Ideology was our product last year, and still is now!"