EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Hengoed, Pontypridd, Barry, Tonypandy, Weston-super-Mare, and Cardiff.

City	Problem Type	Report Time
Hengoed	Phone	5 days ago
Pontypridd	Phone	9 days ago
Barry	Phone	9 days ago
Tonypandy	Internet	15 days ago
Pontypridd	Internet	18 days ago
Weston-super-Mare	Internet	19 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Vale Cake Boutique (@VCBcom) reported 1 minute ago from Dinas Powys, Wales

  @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

• 
  Destiny La Roja 💖 (she/they) (@DestinyRoja) reported 3 minutes ago from Cathays, Wales

  @EE why would you remove my discount, overcharge me £100 and refuse to fix it

• 
  Dan Dineen (@Daniel_Dineen) reported 3 minutes ago from Newport, Wales

  @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

• 
  Samantha (@Samanth82113398) reported 7 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported 7 minutes ago from Cardiff, Wales

  @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

• 
  Ash Lister (@AshL93) reported 9 minutes ago from Cardiff, Wales

  @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

• 
  Mark Rees PT (@markreesPT1970) reported 10 minutes ago from Barry, Wales

  @joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs

• 
  Lee Lewis (@lee_a_lewis) reported 12 minutes ago from St. Athan, Wales

  @EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed

• 
  Maarten (@MaartenSleeckx) reported 13 minutes ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  sheryl fussell (@chickenshed24) reported 14 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  t🍉 (@tanyasimoneox) reported 26 minutes ago from Weston-super-Mare, England

  @EE I wouldnt test my patience today David, I’m pregnant and very hormonal. I’ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But it’s ok I have 4 days left to decide to cancel and go for maybe a better broadband.

• 
  used to be @Jelcics (@Jakesmummmm) reported 27 minutes ago from Barry, Wales

  @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

• 
  Jack Rickus (@4rickus4) reported 28 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Daniel Thomas (@dklthomas6666) reported 29 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Chris Woods (@w00dsy_10) reported 33 minutes ago from Risca, Wales

  Got to love @EE, down for about the 4th time in 3 weeks 👍great service

• 
  kebab (@kenandavestone) reported 34 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Karma Samsara (@CarolwalesKarma) reported 43 minutes ago from Cardiff, Wales

  @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

• 
  Gavin Lewandowski (@gavinlew) reported 48 minutes ago from Butetown Community, Wales

  @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

• 
  Jules Morgan (@thejoolzman) reported 49 minutes ago from Penarth, Wales

  @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

• 
  Anthony Pesticcio (@TheRealBerty) reported 51 minutes ago from Cardiff, Wales

  @EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Naomi Langford-Wood (@NaomiLWood) reported 4 minutes ago

  @EE I’ve been on the phone for 1 hour 11 minutes so far to your ghastly customer service

• 
  jellybean1976 (@jellybean_7676) reported 5 minutes ago

  @EE @EE this afternoon I've tried your WhatsApp help - the bot kept going round in circles and wouldn't put me through to anyone. Now I've tried 150 and it's a 20 min wait time

• 
  Martin Elliker (@MartinElliker) reported 9 minutes ago

  @EE @EE @Ofcom - all the way through this whole saga it’s myself that’s had to put up with weak “sorry”’s - my complaint being closed without my knowledge, incorrectly- so wrong - no contact with a human being - just texts - so I thought it was time to let Ofcom knew how you operate

• 
  _GhostProtocol2 (@_GhostProtocol2) reported 10 minutes ago

  @dave_aldrine Can’t wait! Been with @EE for several years as IMO they are best, felt they are getting worse and worse. Even upgraded to the priority line. Still ****. They are throttling 5G or got too many customers on it, but something is not right! Bring on the starlink 👌🏽

• 
  Sarah Grimshaw (@SarahGrimshaw_x) reported 10 minutes ago

  @EE Day 2 of broken Smart Hub. No Internet, WiFi for tv or landline. Can’t work from home. 2 hrs on the phone yesterday, used my call back so can’t use again. Engineer only due Tues. Hoping it’ll be fixed or we’ll be waiting days again. I assume our next bill will reflect this?

• 
  Christopher Tracy (@Milnero4) reported 11 minutes ago

  @EE Still not had a response to my complaint from a week ago.

• 
  G E E T U P 💪🏼 (@dalli_72) reported 11 minutes ago

  @EE think I’ll be cancelling today something so simple awful reps customer service is shocking AVOID!!

• 
  Naomi Langford-Wood (@NaomiLWood) reported 15 minutes ago

  @EE what’s happening? I’ve received another text saying that equipment is ‘in its way’. It’s already been cancelled in July but EE refused to collect it having left 3 unwanted boxes in my front doorstep for me to fall over. This building is structurally unsound and the equipment isn’t needed. I was told by EE to put it in my recycling bin but the council refused to take the bin with your junk in it. EE customer service is a nightmare

• 
  Andy Brown (@762Andy) reported 15 minutes ago

  I’ve just spent the morning doing one of my worst jobs. Install a new router that came with an upgrade from @EE still got some kit that’s not yet connected.

• 
  Hala_Lou (@Hala_Lou) reported 18 minutes ago

  @EE 7 EE customers currently on holiday in France and not able to make/answer calls. Is there a network issue?!