EE Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF11, CF5, CF10, CF23 and NP10.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (26%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Pontypridd, Tonypandy, Penarth, Caerphilly, Cathays, Porth, Ynysddu, Weston-super-Mare and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
||
| Newport |
||
| Cardiff |
Internet | |
| Cardiff |
Phone | |
| Pontypridd |
Phone | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
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Allan Rees
(@welshpolitical) reported
from
Cardiff, Wales
@EE why have you redesigned your app My EE app.... again? Its crap.
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Michèle Seren💙
(@MicheleSeren) reported
from
Taff's Well, Wales
@EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help
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Gareth Wyn Hughes
(@garethwynhughes) reported
from
Tonypandy, Wales
Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions
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sofia
(@sofiaBswaine) reported
from
Barry, Wales
@EE I’ve got no signal at all ? It’s suddenly gone
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Barron
(@PaulBarron99) reported
@EE Long standing small business customer here. Just found out that the reason my the MS Teams calls essential for my business have been terrible recently is deliberate, due to an inadvertent and explainable excess data issue. Worse, I only know this ‘cos I called your tech team
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Talha Ahmad
(@Talha_Jamil) reported
@Hasanpatel @EE @EE is always poor in Ilford, I can hardly ever have a conversation on mobile without resorting to WhatsApp with the aid of my WiFi
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Mo Nazam
(@monazamguitar) reported
Hi @EE is there a problem with the network? My phone says 'no sim card installed'. But it's been fine so far. can a sim card die? Also, I can't get it out! Please help cheers
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Lisa
(@1dizzygal) reported
@EE @EE Broadband & phone line is currently down % there's no way to contact you to try rectify the issue because you are apparently closed. I'm disabled and need it to be working in case of emergency. Demand for services doesn't stop at a certain time of day, help should be 24/7
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James - making Insurance easier - Downes
(@james_downes) reported
@nigelwalsh @EE It's the lack of customer respect that really bugs me. Don't insult my intelligence with non-excuse excuses. That and the insistence that "your call is important to us I may be in a bad mood today
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Hev650321
(@hev650321) reported
@EE incompetence and abysmal customer service. Been waiting a week for my phone number to move, had 4 days of sorry wrong sim - use this other one and it will definitely happen tomorrow but it’s now a week and still no number. In the meantime my work and business are affected!
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Dave🇬🇧🇳🇱
(@Dite81RFC) reported
Can't believe how bad @EE are at answering calls. Seriously disappointed and frustrated by there service. Might move elsewhere after this.....
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Marc Joyce
(@MarcJoycee) reported
Hello @EE my broadband has gone down in FY5. Smart hub giving a flashing aqua colour on restart, have checked all cables, everything fine, had all new hardware fitted shortly before new year. I need broadband to WFH, can you update me when this will be fixed.
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that guy
(@TheLastAaron) reported
@EE hi can you reply for support regarding roaming add on in Ireland with UK sim
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Нил Юнг
(@BohemiaStable) reported
@EE hello, I have a problem with my voicemail. I get SMS notifications 20 days after the call. Not very useful!