EE outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent EE outage reports came from the following cities: Newport, Pontypridd, Cardiff, Hengoed, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Tonypandy, and Porth.

City	Problem Type	Report Time
Newport	Internet	1 day ago
Newport	Total Blackout	2 days ago
Pontypridd	Internet	2 days ago
Newport	Internet	6 days ago
Newport	Internet	7 days ago
Newport	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Vale Cake Boutique (@VCBcom) reported 2 minutes ago from Barry, Wales

  So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice

• 
  Desta Omar (@desta_omar) reported 6 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  Kayleigh Johnson♡✨ (@kayleighj_11) reported 9 minutes ago from Newport, Wales

  @EE is there any problems with the network - I can’t ring out on my phone! Thanks

• 
  ski (@jordtho) reported 14 minutes ago from Barry, Wales

  @EE must be the worst run company on this planet taking over a year to cancel a phone after the contracts been paid and still getting charged after over 10 calls🤒 jarring robbing pricks

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 16 minutes ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  Destiny La Roja 💖 (she/they) (@DestinyRoja) reported 18 minutes ago from Cathays, Wales

  @EE why would you remove my discount, overcharge me £100 and refuse to fix it

• 
  Brian Evans (@brianevans83) reported 22 minutes ago from Porth, Wales

  @EE Only started this morning. Notification on my phone saying service suspended by service provider

• 
  Ty✌🏾️ (@Tyrone_PT) reported 22 minutes ago from Cardiff, Wales

  So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

• 
  dawn pugh (@dawninyoureyes1) reported 26 minutes ago from Pontypridd, Wales

  @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

• 
  Sally Evans (@PerformandGrow) reported 28 minutes ago from Barry, Wales

  Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

• 
  K A C E Y (@KaceyEdwards91) reported 28 minutes ago from Pontllanfraith, Wales

  Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

• 
  Mark Rees PT (@markreesPT1970) reported 33 minutes ago from Barry, Wales

  @QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great

• 
  Nörm•i•am (@storrmin571) reported 41 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  Atif Raza (@atifter) reported 45 minutes ago from Llanyrafon, Wales

  Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

• 
  Karma Samsara (@CarolwalesKarma) reported 47 minutes ago from Cardiff, Wales

  @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

• 
  Andrew Lippiatt (@LippyBoy123) reported 49 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  CM Kerplunk (@Rivers_Slowmo) reported 52 minutes ago from Cardiff, Wales

  @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

• 
  Aled Thomas (@AledThom) reported 53 minutes ago from Tonypandy, Wales

  @EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

• 
  Allan Rees (@welshpolitical) reported 53 minutes ago from Cardiff, Wales

  @EE why have you redesigned your app My EE app.... again? Its crap.

• 
  Gavin Lewandowski (@gavinlew) reported 59 minutes ago from Butetown Community, Wales

  @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Seb (@SebParkinson) reported 1 minute ago

  @EE It’s been a known issue for… years. You just don’t do anything about it. Claiming it’s fine, when it isn’t.

• 
  Mark H (@markybhoy1973) reported 7 minutes ago

  @EE a lot of my apps have stopped working saying they can't be used in this country. I don't use a VPN. Is there a known issue with the network

• 
  Polemic Paine (@PolemicTMM) reported 9 minutes ago

  This is exactly the sort of corporate one sided arrogance that needs levelling up. @EE We sent you something. Too see it you have to log on and follow our system instructions designed to make our lives easier not your. Same to see why we've raised your charges. Oh, and if you have any questions relating to this don't bother asking because we blank your enquiries. Fk em. Solution in link in tweet below.

• 
  JoJo (@yoyo__jojo) reported 13 minutes ago

  @EE we are away on holiday, I can’t log into my account as you have not amended my new number when I called to change all this in February. I can’t call as we have no signal and we need a helping hand as we are on holiday and our family is going to run out of data

• 
  ggg (@LeiSnoby) reported 15 minutes ago

  @EE I'm trying to log a severe mis-selling complaint (breach of Ofcom rules). Your website is blocking me, and your Twitter DM bot is stuck in a loop ignoring my requests for a human agent. Please get a REAL PERSON to check my DMs immediately!

• 
  Mark (@Mark14182043442) reported 18 minutes ago

  @EE not happy with service. Had an issue with app etc person on phone had to open ticket with main tech people. 48 hours I was told. Now a week later no call or anything. I will have to phone again later today now. If i didn’t pay my bill bet you would be quick to get in touch

• 
  AnnunciationSean (@LasallianSean) reported 26 minutes ago

  @EE Sorry, are you suggesting that the issue was that I didn't wait long enough on hold and that I should do the same thing again?

• 
  ⚡FWyine Magazine⚡₿ #AliensVsAudio #AVA (@FWyineMagazine) reported 28 minutes ago

  please advise asap 100Mbps+ to< 10 4G in 5G Unlimited area #NCSC Continuous #cyberattacks 27-03-2025 0000hrs- 13-04-2025 ongoing (DDOS, DNS-P & Bandwidth attenuated,signal suppression) in MK region. Properties (10),12),(13) in particular involved with UK telecoms interference @EE

• 
  The Chumpasaurus (@TheGrumpasaurus) reported 32 minutes ago

  @EE what am I paying for? I've got barely any internet at home after you told me that I could get fibre! So, I've got a super slow hub thing but I'm still paying full price! I want some money back or I'm cancelling.

• 
  Cyclinginlondon (@Cycle77lon) reported 33 minutes ago from London, England

  Why is @ee network coverage in the Wembley area...HA9 0YJ postcode to be specific