EE outages and service status in Cardiff, Wales
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Full Outage Map
- EE generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
- The most common problems reported in this area mention Internet and Phone.
- The most recent signal from this area was received Sep 14, 6:09 PM GMT+1.
- Internet (56%)
- Phone (44%)
The latest reports from users having issues in Cardiff come from postal codes CF14 , CF24 , NP10 and CF11 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent EE outage reports came from the following cities: Cardiff, Newport, Barry, Hengoed, Pontypridd, Tonypandy, and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 16 hours ago |
|
Newport
|
Internet | 2 days ago |
|
Cardiff
|
Internet | 2 days ago |
|
Newport
|
Internet | 4 days ago |
|
Cardiff
|
Internet | 7 days ago |
|
Cardiff
|
Phone | 14 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
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EE Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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sheryl fussell (@chickenshed24) reported from Rudry, Wales@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
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Peter MacCabe (@peterkin1010) reported from Barry, Wales@MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book
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Simon Latham (@Welsh_Si) reported from Caerleon, Wales@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
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Angela Sweeney (@angelawales) reported from Alway, Wales@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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Andrew Lippiatt (@LippyBoy123) reported from Cwmbran Central, Wales@EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
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Vale Cake Boutique (@VCBcom) reported from Dinas Powys, Wales@EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!
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Ash Lister (@AshL93) reported from Cardiff, Wales@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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lee williams (@thelee_x_w) reported from Cwmbran Central, WalesWord of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Dino Tessaro (@savalleyboy) reported from Pontypridd, Wales@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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Dan Dineen (@Daniel_Dineen) reported from Newport, Wales@EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not
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Kayleigh Johnson♡✨ (@kayleighj_11) reported from Newport, Wales@EE is there any problems with the network - I can’t ring out on my phone! Thanks
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Huw Jones🏴 (@HuwJones58) reported from Porth, Wales@EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband
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Tom Wise 🏴 (@TomWise_) reported from Cwmbran Central, WalesUnbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼
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Mark Rees PT (@markreesPT1970) reported from Barry, Wales@EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking
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Cath Colleypriest (@CathFluffybob1) reported from Cardiff, Wales@EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do
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Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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jude wood (@judiththomas4) reported from Cardiff, Wales@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Caecilius (@shardcreek) reportedDay two of @EE totally ignoring my complaint, now a month to install broadband they promised weeks ago, two appointments made, two no shows without explanation. 45 minutes on hold whilst they keep taking my money. Disgusting
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Philip Murphy (@PhilipMur3) reported@Amy_90_x @EE Scam calls, just don't take any notice of them and just block them, problem is older people might answer them
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Karen Elizabeth (@virgodragon864) reported@EE help! Router died 4wks ago=no home broadband/wifi connection,homephone plugs into back of router so no landline either,contacting EETech for help=45min wait in queue-not enough mobile credit for that. Landline needs testing+replacement BTwallsocket-compatible router required.
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Ray Planet Earth 🇬🇧 (@JimBob1046620) reported@CallMeMysticall @LeilaniDowding @EE there is that, but they will get IP, should they want Old Phone , yes! Cookies is an issue tbh
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Openreach (@WeAreOpenreach) reported@AP196779 @EE I'm sorry to hear that you've been going round in circles for the past five weeks. Has your service provider clarified the specific issue they have been trying to report to us? Any details they have provided would be helpful in understanding the situation further. To allow (1/2)
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Zach McElroy (@ZachMcElroy1) reported@EE hi, my dad has set up a passkey for our EE account and I cannot log in and he’s unable to send me the passkey. I have the email and the log in, can you please help so I can just log in to my actual account
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Gavin Cook (@gjc_cook) reported@EE I’ll just cancel the direct debit and move Number elsewhere, you’ll be quick to contact me then 👌🏼
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Jo Oliver 💜🇬🇧 (@BagFleaBag) reported@LeilaniDowding @EE Yes, it’s usually days if it’s a bad storm and that’s in southern England and not that rural, my friend on a quieter month had no electricity for 2 weeks and no internet for a month the other year after a big storm.
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Tina B (@Teena35) reported@EE what happened to my unlimited data on my phone that was promised because my WiFi has broken down - and I have to wait 5 more days
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CraigH (@cragz_uk) reported@stuuk11 @LeilaniDowding @EE Copper is being phased out for Fibre Optic not WIFI. Maybe its different for mobile companies but you would have to be insane to get your home phone and internet service with a mobile network company.