EE outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newport, Wales

The most recent EE outage reports came from the following cities: Pontypool, Cardiff, and Hengoed.

City	Problem Type	Report Time
Pontypool	Phone	10 hours ago
Cardiff	Internet	10 days ago
Cardiff	Wi-fi	1 month ago
Cardiff	Wi-fi	1 month ago
Cardiff	E-mail	1 month ago
Cardiff	Total Blackout	1 month ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Gill Howells (@gilliehowells) reported 5 seconds ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  Dan Dineen (@Daniel_Dineen) reported 2 minutes ago from Newport, Wales

  @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 10 minutes ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  Nörm•i•am (@storrmin571) reported 13 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  Steffan McMahon (@Steffan_McMahon) reported 14 minutes ago from Bargoed, Wales

  @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

• 
  Chris Lent (@MrChrisLent) reported 16 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Atif Raza (@atifter) reported 22 minutes ago from Llanyrafon, Wales

  Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

• 
  Kathryn Williams (@KathW80) reported 24 minutes ago from Cardiff, Wales

  Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

• 
  aaron (@Azz_Culbertson) reported 26 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  Andy Petersen (@AndyJPetersen) reported 27 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  Angela Sweeney (@angelawales) reported 28 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Daniel Thomas (@dklthomas6666) reported 34 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 35 minutes ago from Panteg, Wales

  @EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.

• 
  K A C E Y (@KaceyEdwards91) reported 36 minutes ago from Pontllanfraith, Wales

  Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

• 
  Ben Williams (@BenThatFlies) reported 38 minutes ago from Penmaen, Wales

  @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

• 
  Ty✌🏾️ (@Tyrone_PT) reported 49 minutes ago from Cardiff, Wales

  So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

• 
  Rhys (@TheRhysCooper) reported 53 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported 55 minutes ago from Cardiff, Wales

  @roch123 @EE Omg this is awful!!!!! 😡

• 
  Gavin Lewandowski (@gavinlew) reported 57 minutes ago from Butetown Community, Wales

  @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

• 
  Robert Purvis (@robertpurvis) reported 57 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kev (@KevlarBrock) reported 6 minutes ago

  Hi @EE any known issues in CH65? Multiple devices having connection issues. Router restarted. Issue persists. Some devices working fine? Can’t even get into EE app to run tests!

• 
  Davie G 🇬🇧 (@fredbeare) reported 7 minutes ago

  @EE why is your wifi so bad? Told you it would be when i joined. But as usual your bit doesnt understand and no humans. All i wanted was to add another extender At least BT were mostly helpful, even their autobots sometimes. Ee now help whatsoever

• 
  Steve (@OmegaFluxx) reported 11 minutes ago

  @EE I managed to log in by the website, but something again went wrong. The item is still in my basket but you have taken the money. Can you fix this nonsense please?

• 
  SJ (@ScottyJacko92) reported 14 minutes ago

  @EE can you tell me why I can spend the vast majority of the day at Paultons Park which is entirely outside with no signal to load anything whatsoever despite having 2 bars and 5G showing? Really is soo poor, due for renewal next month making my decision pretty easy.

• 
  bunmi mojekwu (@bunmimojekwu) reported 18 minutes ago

  @EE and if you won’t help sufficiently. LEAVE ME ALONE

• 
  NeilM (@NM_Rdg) reported 18 minutes ago

  @chriscollins462 @MissCatTrap @EE You rarely need to go to the ombudsman. All you need to do is make an official complaint and ask them to provide you with contact details for the ombudsman in case you are not satisfied with their response.

• 
  Vicky (@Victori71226638) reported 22 minutes ago

  @EE 👋🏻 my boyfriend has dropped his phone in the canal. I have called your customer care who advised we can’t get his number back? We need that number for his customer database. Please help!

• 
  Rahana Ali (@Rahana_Ali) reported 26 minutes ago

  @EE HI, I placed an order last night. Just over an hour later, I received 2 emails one saying that my order was on the way and another saying that it has been delivered when it obviously has not. Since then, I am unable to track the order as it says there is a problem! Pls help.

• 
  Chris Dee (@chrisdee2016) reported 27 minutes ago

  @WeAreOpenreach @EE This permission was applied for along with our next door neighbours property they had the work finished today we have to wait another few weeks before anything can be done my partner contacted you and we and each party is blaming the other for the issue

• 
  🪬MissDoolittle.eth🪬 (@MissDoolittleSK) reported 28 minutes ago

  See whilst I hear it....sometimes this UK place has trash signal 😤 Don't even know why I continue to pay a phone bill to @EE 🙄 Then they make your data move really slow when on a phone call, so to use my phone whilst one a call, i either need to whatsapp call or use wifi