EE Outage Report in Newport, Wales
Why is my EE service not working?
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Newport come from postal codes NP10 , NP19 , NP20 , NP18 and NP11 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
Problems in the last 24 hours in Newport, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at EE
EE is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
- Internet (43%)
- Phone (29%)
- Total Blackout (12%)
- Wi-fi (11%)
- E-mail (3%)
- TV (2%)
Live Outage Map Near Newport, Wales
The most recent EE outage reports came from the following cities: Bargoed, Cardiff, Newport, Blackwood, New Tredegar, Hengoed, Caerphilly, Cwmbran, Newbridge, Pontypool, and Abertillery.
| City | Problem Type | Report Time |
|---|---|---|
 Bargoed
|
Internet | 2 days ago |
|
Cardiff
|
TV | 4 days ago |
|
Newport
|
Internet | 4 days ago |
|
Blackwood
|
Wi-fi | 5 days ago |
|
New Tredegar
|
Wi-fi | 5 days ago |
|
Cardiff
|
Wi-fi | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Newport, Wales
Latest outage, problems and issue reports in Newport and nearby locations:
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Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal
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Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales@EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service
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Orange head (@rustyrossco) reported from Caldicot, Wales@EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼
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Lee Webster (@leeweb79) reported from Caerphilly, Wales@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
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John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales@EE Morning. No signal in Cardiff. Any known issues?
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Angela Sweeney (@angelawales) reported from Alway, Wales@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, WalesBeen an @EE customer for donkeys years and level of customer service I have had today is shocking!
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Simon Latham (@Welsh_Si) reported from Caerleon, Wales@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
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Gill Howells (@gilliehowells) reported from Trethomas, Wales@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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aaron (@Azz_Culbertson) reported from Cardiff, Wales@EE been no signal in North Cardiff for 2 days now
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Rhys (@TheRhysCooper) reported from Cardiff, Wales@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
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NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
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Chris Lent (@MrChrisLent) reported from Cardiff, Wales@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
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Angela Sweeney (@angelawales) reported from Alway, Wales@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband
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J∆MES VINCEΠT 🏳️🌈 🏴 (@thisisjmx) reported from Dinas Powys, WalesHey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.
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Ben mayo (@Benjymayo) reported from Caldicot, Wales@EE hi there, trying to get onto my EE, but no joy. Can’t get hold of anyone for help either?
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Eugene OCarroll (@EugeneOakharold) reported from Langstone, Wales@EE the network is quite slow today NP18 2NT any ideas??
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J∆MES VINCEΠT 🏳️🌈 🏴 (@thisisjmx) reported from Dinas Powys, WalesHey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]
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John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales@EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Somerled Mackay - 💙 #ActorsNeedWork #RejoinEU (@SomeAreDead) reportedWith O2 and Vodafone, using the same number I’ve had for 20+ years, I never got any nuisance scam calls or messages. I move to @EE and now I average 3-5 a week. Do @EE sell their directories? A hack? Certainly looks like it to me
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scott perry (@scottcperry69) reported@EE is anyone available to discuss an upgrade issue?
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MATT EYNON (@MattEynon2014) reported@EE broadband internet down NN10 9LL. How long until resolved?
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Ellen Moss (@UniMum1989) reported@EE how is that when you guys make a mistake, create a new contract instead of upgrading and charge £50+ a month you insist its the customer's fault and no refund can be given and the phone needs to be returned so you can send a new one? #badcustomerservice #daylightrobbery
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Simon (@SimonBe34274641) reported@EE hi can you help me? I’ve purchased an app from the store which is 1.1gb and when I try to download it it notify s me there maybe further chargers to download it on 4g. How can I find out if these charges will occur to me because I’d ideally want to download the app ASAP.
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Justin Pawley (@Juptin) reported@EE I’d agree until this week, all of a sudden I have next to no network coverage at home.
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Dan (@DanHamm08951803) reported@EE I've got an EE mini WiFi 4g how can I get unlimited data for it as my WiFi is currently not working and Sky have provided me with this
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AdiTheLady (@adrienneaaaa3) reported@EE Without a doubt the very worst company to deal with @EE ... incredible especially at these times. Useless beyond
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Bennett Arron (@BennettArron) reportedCredit where it is due. The customer service from @EE has been exceptional.
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Matthew! 🦄 (@weYyaThaM) reported@EE Hey :) Nope still can’t pay, just tried both cards again and both still are declined. Worked fine last month on website and I used both cards in shops yesterday without a problem :(