EE Outage in Newport, Wales

@EE hi there, trying to get onto my EE, but no joy. Can’t get hold of anyone for help either?

@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

@EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

@EE been no signal in North Cardiff for 2 days now

@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

@EE the network is quite slow today NP18 2NT any ideas??

@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

@EE Now on with boda as they support my 999colouges. Pitty tho

@EE Oh well off to care phone whare house I do sim only better for me as used to be with you only when it came time to up grade never ever did I get a phone I wanted ony what you wanted to give and I'd been with orange as you were since 18 years old first mobile motorala.

@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

@roch123 @EE Omg this is awful!!!!! 😡

@EE I do appreciate your help, I will, as I do every upgrade, will have to find the deal from the EE website I would like, it seems the upgrade team want me to take the biggest payment increase possible. It the size of the sale over just a sale that seems to be the case at present.

@EE my partner is having issues logging into her online account. Keeps getting server error or we’re having problems try again later this has been ongoing for over a week. Could someone investigate?

@EE Hi I am having issues with logging into the app and the website. I try and sign in and both have error messages. This has been going on now for 2 days.

@EE And let the crap customer service carry on

@EE I was left waiting 20+ minutes due to an EE 'service issue', very poor that EE cannot then wait for more than 8 mins & then offer no apology & try to defend it. Offers that were given were incredibly expensive compared to other providers - business taken elsewhere.

@EE please help me! I cannot receive calls or make calls as it says no network. This has been going on for DAYS and I have no way of contacting you as I don't even have network to call you!

@EE Hi what's your suggestion pls to log in in my account as your sys doesn't allow me to reset password, doesn't send me a link, can't remember details & can't use my mobile or acc. numbers or register again Your sys is bad in helping as it's days I'm waiting and trying Thanks t-mob

@MoohanLiam @EE Update from EE - "there's some ongoing issue with My EE where some customers are getting this error and unable to login. The internal team is aware of this and working on it so that they can get this issue fixed for all the customers as soon as possible."

@EE hi - is your website broken? I’m trying to login to MyEE online and it’s just hanging.

@EE is your app and site not working? As cant log into either and have a bill to pay