EE

EE Outage Report in Newport, Wales

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

The latest reports from users having issues in Newport come from postal codes NP20.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Newport, Wales 07/02/2025 06:25

July 02: Problems at EE

EE is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (38%)

    Internet (38%)

  2. Phone (26%)

    Phone (26%)

  3. Total Blackout (22%)

    Total Blackout (22%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Newport, Wales

The most recent EE outage reports came from the following cities: Cardiff, Blackwood, Caerphilly, Pontypool, Newport, Hengoed and Abertillery.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomBlackwood Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • dklthomas6666 Daniel Thomas (@dklthomas6666) reported from Newport, Wales

    @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

  • MaartenSleeckx Maarten (@MaartenSleeckx) reported from Victoria, Wales

    @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • desta_omar Desta Omar (@desta_omar) reported from Cardiff, Wales

    Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

  • thejoolzman Jules Morgan (@thejoolzman) reported from Penarth, Wales

    @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

  • cherylockerby cheryl (@cherylockerby) reported from Barry, Wales

    @EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago

  • welshpolitical Allan Rees (@welshpolitical) reported from Cardiff, Wales

    @EE why have you redesigned your app My EE app.... again? Its crap.

  • MicheleSeren Michèle Seren💙 (@MicheleSeren) reported from Taff's Well, Wales

    @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • Heidi_Wurst Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

  • judiththomas4 jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great

  • markreesPT1970 Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • AndyJPetersen Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • BenThatFlies Ben Williams (@BenThatFlies) reported from Penmaen, Wales

    @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • NotTHESteveNash Steve Nash (@NotTHESteveNash) reported

    @canido_steve @EE Tell me about it. You add a plan that has no mention of iPhone and clearly states up to 6 exclusives and I didn't notice the "iPhone" on check out and when I go to chose an exclusive I have one choice. Out n about on hols & signal is sketchy. Tough to get a steady signal to call.

  • soongkma Soong K. Ma (@soongkma) reported

    @ThreeUK Unable to make or receive calls for the past 4 weeks indoors or outdoors. Promised for last four weeks with each phone call, will be resolved in a few days and still no improvement. Anyone else experiencing the same? No issues with @ee in same places; time to switch?

  • kingsys2112 S (@kingsys2112) reported

    @EE can't use your app. Is your network down in scunthorpe area? Got no Internet or TV

  • ManyaBlanca Manya Blanca (@ManyaBlanca) reported

    @EE Its awful really, when you've to get your bank to investigate fraud on your account. Christ am I going to be some pain in your ***! If there's a set of beuracrats I can throw you to the indifference of, I'll find them!

  • coach_vahid coach-vahid (@coach_vahid) reported

    @EE again no internet. Rubbish. And no help from you as everything is ok.

  • willtweet1234 William (@willtweet1234) reported

    @Birdjokes1 @EE Sounds about right, don't ever use the chat service, they lie to get you into contract too.

  • willtweet1234 William (@willtweet1234) reported

    @EE has to have the worst chat service! The advisors lie to you to get you into a contract! I then try and get this resolved and the next person I speak to hasn't got a clue what's going on! Say goodbye to a 15 year customer!

  • ManyaBlanca Manya Blanca (@ManyaBlanca) reported

    @EE what kinda scam are you running? Turned off the 4g mast in the Clapham area rather than fix it and now there's a 5g mast outrage for the second time in 2 weeks. Another customer lost! I've never been so grateful for a cooling off period!!!!

  • bethargg beth (@bethargg) reported

    I can’t even communicate how angry @EE have made me, do not give these ppl your money. They don’t care if you’ve been a loyal, well paying customer either, can’t wait to switch to @O2 😩😩

  • harryspecms LRICMWZC (@harryspecms) reported

    @EE I have a valid PAC and your system keeps saying it’s invalid. I’ve been waiting since Friday. The EE SIM is active, and I’ve checked everything. I need a manual port done immediately. No one is answering 150 or support. Fix this ASAP.