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EE Outage Report in Newport, Wales

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The latest reports from users having issues in Newport come from postal codes NP10, NP11, NP20 and NP19.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Newport, Wales 12/13/2025 21:30

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Newport, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Penarth, Caerphilly, Cathays, Blackwood, Clevedon, Usk, Ynysddu, Cwmbran, Pontypool and Hengoed.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomNewport Wi-fi
United KingdomCardiff Wi-fi
United KingdomNewport E-mail
United KingdomPenarth Phone
United KingdomNewport Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

  • rustyrossco Orange head (@rustyrossco) reported from Caldicot, Wales

    @EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼

  • nonwatcyn NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales

    @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

  • EugeneOakharold Eugene OCarroll (@EugeneOakharold) reported from Langstone, Wales

    @EE the network is quite slow today NP18 2NT any ideas??

  • Jakesmummmm used to be @Jelcics (@Jakesmummmm) reported from Barry, Wales

    @EE trying to add a data add on and it’s not working! Tried through logging in too! Help!

  • angelawales Angela Sweeney (@angelawales) reported from Alway, Wales

    @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

  • Benjymayo Ben mayo (@Benjymayo) reported from Caldicot, Wales

    @EE hi there, trying to get onto my EE, but no joy. Can’t get hold of anyone for help either?

  • angelawales Angela Sweeney (@angelawales) reported from Alway, Wales

    @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

  • Azz_Culbertson aaron (@Azz_Culbertson) reported from Cardiff, Wales

    @EE been no signal in North Cardiff for 2 days now

  • TheRhysCooper Rhys (@TheRhysCooper) reported from Cardiff, Wales

    @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

  • LukeSomerset 𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • Welsh_Si Simon Latham (@Welsh_Si) reported from Caerleon, Wales

    @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

  • thisisjmx J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

  • leeweb79 Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

  • gilliehowells Gill Howells (@gilliehowells) reported from Trethomas, Wales

    @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

  • mikewalmsley11 Mike Walmsley (@mikewalmsley11) reported from Barry, Wales

    Hello @EE - my mobile service has been off all day. I use my mobile for work so haven’t been able to make or receive calls today. I’ve sent you a DM but have not had a response to my enquiry. When is my service going to return please?

  • MrChrisLent Chris Lent (@MrChrisLent) reported from Cardiff, Wales

    @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

  • thisisjmx J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • manutdTOPFAN73 Joneschris (@manutdTOPFAN73) reported

    @OmbudsmanServi1 are illegal and corrupt @EE I have 3 of your routers here why have I got 3 is it because u sent them to me because of loss of service YES but ombudsman corruptly refuse that I have evidence @GOVUK ombudsman. Corrupt ti FACT can't justify saying I have no evidence

  • dmoss61 dave moss (@dmoss61) reported

    @EE Ee has added new features! So you can’t talk to them absolute crap service! Leave Ee it’s useless

  • GillPaddy Paddy Gill (@GillPaddy) reported

    @EE Hi, I am trying to unlock my EE phone. I put in my IMEI number but it keeps saying there is problem at your end and please try again? Any advice on what I can do?

  • RosinaMcMummy Rosina (@RosinaMcMummy) reported

    @EE We all expect a small amount of increase but not nearly £5 extra, it's incredibly sad how loyal customers are treated. I've been asked to call back after being on hold for ages because your systems are down.

  • RetroGamerDave RetroGamerDave ✝️🇬🇧🎮 (@RetroGamerDave) reported

    @katieletch @EE All I can suggest is contact Thier customer service if struggling to pay they might be able to sort a plan out. No point in buying it out as it's a new contract

  • Waynie83 Wayne (@Waynie83) reported

    @EE Don't do it that's what i did 3 month's later bill increased by £10 company is a joke I've asked for help to lower tarif but nobody answer phone,live chat can't help and get ignored on here!!!

  • andyhudspith andy hudspith (@andyhudspith) reported

    @EE worst customer service ever

  • m_x_rodriguez Mel Rodriguez (@m_x_rodriguez) reported

    @EE Hi Nick, I've sent another direct message due to a further issue.

  • tazzed77 Kev (@tazzed77) reported

    Hi @EE fraud on my account and waiting in line for your customer service line - what’s going on how long is wait times to report fraudulent activity

  • katieletch Katie Letch (@katieletch) reported

    @RetroGamerDave @EE I know they don’t care either they say they help customers with cost of living but they don’t just giving me more worry and stress