EE Outage Report in Alway, Newport, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Alway, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Alway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 20: Problems at EE
EE is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (26%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Alway, Newport, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Penarth, Caerphilly, Cathays, Blackwood, Clevedon, Usk, Ynysddu, Cwmbran, Pontypool and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
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| Newport |
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| Cardiff |
Internet | |
| Cardiff |
Phone | |
| Newport |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Alway, Wales
Latest outage, problems and issue reports in Alway and nearby locations:
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Andy Vaughan 🏴 🔰
(@AndyVaughan21) reported
from
Risca, Wales
@SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
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John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Morning. No signal in Cardiff. Any known issues?
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
Still no network @EE WHAT ARE YOU DOING ABOUT IT ??
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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Chris Phillips
(@ChrisPhil1992) reported
from
Whitebrook, Wales
@EE It would help if it was actually available to exercise? Just tried online and nothing.. complete waste of time. Time to move to o2 I think..
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𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥
(@LukeSomerset) reported
from
Cardiff, Wales
Been an @EE customer for donkeys years and level of customer service I have had today is shocking!
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?
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CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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Sara Venn
(@Saralimback) reported
from
Chepstow, Wales
Also @VodafoneUK not one of your representatives can tell me what happens the day my contract ends? This is ridiculous. Nearly 25 years a customer. I wonder would @EE @ThreeUK or others be the same?
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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Steph
(@climbingsteph) reported
from
Chepstow, Wales
@EE After having some serious broadband issues with you last year I'm not sure you'd want a review from me!
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John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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Ben Williams
(@BenThatFlies) reported
from
Penmaen, Wales
@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Pedantic_Person
(@PedanticPerson) reported
@BratArmy @MartinDaubney @EE Abuse needs to be tackled & challenged, but not in the way EE is going about it; the campaign is just bad because they're acting as though women don't send abusive messages, which is wrong. What next, a campaign against domestic violence with the same messaging?
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Fuel (Marketing)
(@VickyMBoulton) reported
@EE any idea when I can expect current mobile signal outages where I live and work to be fixed - NN11 3YY? Not been able to make a call since 3pm yesterday afternoon. 😣😫🥱😖
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Robert Donnellan
(@rbrtdnnlln) reported
@CJ_Bully @EE It is unreal how bad some places are with bereavement to the point like George, one must assume it is policy. Mum has said several times if she didn't have me and my sister hammering everyone for her she'd have been subsumed by it all
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Kane Fulton
(@KaneFulton) reported
@MrMatt_Robinson @EE Talk about 'levelling up' too - it's inevitably the northerners that are required to travel to London most often. I've lost a lot of time/productivity in 2.5 hour (each way) chunks this year. East - West just as bad!
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Carl T Boylin
(@CarlBoylin) reported
@LouiseClamp1 @MarcAllera @EE I’ve pushed this, I believe we need VAALL an umbrella that outlines how we help everyone who perpetrates or is a victim of abuse. Under this we could have streams which protect and support each group affected by these heinous often trauma related crimes. I believe supporting
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BlackAsia
(@BlackAsia21) reported
@EE Actually still not sorted I’m not even a customer and you’re robbing me! I’ve been calling every week since and still it’s not been sorted. You have the worst customer service not one agent has done their job correctly. I received a check with the wrong name. Is this a joke???!
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Geoff Hetherington
(@ReiverGeoff) reported
@EE Problem with internet connectivity today (noticed and since 10:30am) (CT15 5LA) via 4GEE Wi-Fi Mini 2020. Had to switch phone off wi-fi to log onto EE app. App says there was a problem but fixed. Not so - still no internet.
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mrsg
(@activeT197) reported
@EE I have paid £10 for roaming but no service or networks found. I’m in Spain helppppppppo
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UnknownVoice
(@BotKiller69) reported
@xeissan @EE Never show anything that goes against the narrative. The victimhood brigade don't like that.
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Sophie Elizabeth
(@SophElizabeth91) reported
The @EE supervisor that I just spoke to should be ashamed of herself. Telling someone to “cancel your DD so that you miss the bill, you’ll receive a text to pay. Call up & discuss how you can lower your bill” - this is how people end up with terrible credit! #poorcustomerservice