EE outages and service status in Alway, Wales
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- EE generated 2 outage signals in the last 24 hours around Alway, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Jun 5, 3:48 PM GMT+1.
- Internet (43%)
- Wi-fi (35%)
- Total Blackout (9%)
- Phone (9%)
- TV (4%)
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Alway, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Alway, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 5: Problems at EE
EE is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Alway, Wales
The most recent EE outage reports came from the following cities: Pontypool, Newport, Blackwood, Cardiff, Cwmbran, Caerphilly, Chepstow, and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool
|
Wi-fi | 6 hours ago |
|
Newport
|
TV | 9 hours ago |
|
Newport
|
Total Blackout | 2 days ago |
|
Blackwood
|
Phone | 2 days ago |
|
Blackwood
|
Internet | 3 days ago |
|
Newport
|
Wi-fi | 4 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports Near Alway, Wales
Latest outage, problems and issue reports in Alway and nearby locations:
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CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal
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🇬🇧Jamie🏴 (@jamcole88) reported from Panteg, WalesCurrently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
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Andy Petersen (@AndyJPetersen) reported from Cardiff, WalesWhen do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Orange head (@rustyrossco) reported from Caldicot, Wales@EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼
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Lee Webster (@leeweb79) reported from Caerphilly, Wales@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
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NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
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Rochelle Theaker (@roch123) reported from Cardiff, WalesAbsolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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lee williams (@thelee_x_w) reported from Cwmbran Central, WalesAnyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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Chris Woods (@w00dsy_10) reported from Risca, WalesGot to love @EE, down for about the 4th time in 3 weeks 👍great service
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Robert Purvis (@robertpurvis) reported from Cardiff, Wales@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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Eddy (@ChrisEddy_7) reported from Llanyrafon, WalesSo according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!
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charlesTdale (@charlesTdale) reported from Penarth, Wales@sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby
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Iestyn T Davies (@iestyntdavies) reported from Newport, Wales@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Daniel Thomas (@dklthomas6666) reported from Newport, Wales@EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.
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sheryl fussell (@chickenshed24) reported from Rudry, WalesStill no network @EE WHAT ARE YOU DOING ABOUT IT ??
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lee williams (@thelee_x_w) reported from Cwmbran Central, WalesWord of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Eddy (@ChrisEddy_7) reported from Pontnewydd, WalesSo after speaking to @AppleSupport last week on 3 seperate calls they tell me I have a hardware problem with my phone so under consumer law @EE must fix or replace it. I speak to @EE on Thursday who tell me they are a company who have not taken part in consumer law in 2016.....
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MrShep (@mrshepcom) reported from Avonmouth, England@EE Is the EE network down? Can’t make calls this morning, says I’ve dialled an incorrect number 🤔. Some mobiles I can ring others says I've dialled an incorrect number
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Melvin (@Melvin23Rob) reported@EE Yes, however your contact system is so poorly configured that, having fought through the very poor AI to get to a human, they always appear unable to do anything after 30 minutes of identification and account checks
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𝙶𝚊𝚟𝚒𝚗 𝙱𝚞𝚛𝚛𝚘𝚠𝚜 ✨ (@Strudle2807) reported@EE why does your internet go down for a few seconds multiple times every evening? If it’s for updates how do I change the time that this happens because it’s exactly when I need it most! Service has been appalling since day dot!
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i'm not a battery for the matrix (@lowercase00) reported@BenGungyal @EE EE exploits existing customers as do they all. I was on a very basic phone contract that they wanted £20.00 per month for when you can get exactly the same deal on the EE network for less that a fiver. Just goes to show how greedy they all are.
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DragonsofWales (@DragonsofWales) reportedShout out to @EE for wrecking thousands of people’s WiFi routers with their latest firmware update and, in their usual style, doing nothing to fix it. Don’t bother replying to this, EE. I am done talking to you. Time for us all to vote with our wallets.
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Steff McD (@Steffmcd80) reported@EE looking at an upgrade for my wife and i but your prices are a joke can get better deals elsewhere so guess i will be leaving after years of being a customer
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Stuart (@Stuart61838784) reported@EE shocking phone network say the same crap to keep people, when contract finished won’t be staying
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GEORGE (@gogs42) reported@EE hi there what has happened today? App doesn’t work when trying to log in. Tried to amend my package and your staff saying all their systems are down? Can you provide an update please.
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NathC (@Nath_Ceretti) reported@EE third time in a month I haven’t received call back that I have been promised. Total of 3 hours and 8 minutes on the telephone to you so far for zero result. Can’t imagine how you would treat someone who hasn’t had several contracts with you for years! Sort it out!
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Lisa (@LisaWalkernffc) reported@EE why can’t I log into my account as it’s not accepting my login details then it asks for a pin that’s been sent to my phone which I haven’t received & then says not available………..
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✵°✵｡✰ ℙ𝕒𝕞 ✰｡✵°✵ (@Pam_ela24) reported@EE Its more hassle for both myself and EE to cancel the upgrade and return the phone (which is currently undelivered)