EE Outage in Cwmbran Central, Torfaen County Borough, Wales

Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

@HavardLiam @EE I ******* hate shit like this

@EE can I get some help please, I’m missing 4gb of my data.

@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!

Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

No network status update messages from @EE since Friday evening, maybe the issues with the masts are finally sorted. First reported the problem back in July, Altho still struggling with service 🙈

@EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.

Wish @EE would stop sending me daily texts and actually ring me back like they said they would a month ago. Worst network and never any signal when at home 🙄

@EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

@RosssYoungx @EE Who cares, iPhone sucks

So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

So I accept that from @EE and sort out my signal/data issues with them to a satisfactory level until I upgrade but they tell me to contact @Apple @AppleSupport immediately as they have given me false information. 4 attempts to contact them without one response or any callbacks!😡

So after speaking to @AppleSupport last week on 3 seperate calls they tell me I have a hardware problem with my phone so under consumer law @EE must fix or replace it. I speak to @EE on Thursday who tell me they are a company who have not taken part in consumer law in 2016.....

Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈

Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

@EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

@EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

Got to love @EE, down for about the 4th time in 3 weeks 👍great service

@EE is there any problems with the network - I can’t ring out on my phone! Thanks

Hello @TalkTalk why are you still trying to bill me when I switched provider to @EE who, incidentally, are providing a much better service at a much lower price than you ever did. I also never had the £85 cash back promised. Take anything owed out of that 👍🏼 avoid Talk Talk!!!

@EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

@ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

@EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

@EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do

@EE What’s happening to the service/ signal in Cardiff 1 bar of signal all weekend and all our iPhones

@EE what’s going on with the signal in Cardiff it’s been very poor since Friday are you able to shed any light to this #poorservice

@EE is there a problem in CF5, no signal at all.

So I’ve saved £450 over 2 years by cancelling my contract with @EE and taking a new one out with @Mobilephonesdirect on the same network @EE strange they couldn’t match it! 😵

@EE awful service in caerphilly shop really spoke to like dirt will not be using EE once my contract is up very disappointed

@EE credit where credit is due. Thanks @Russ & @Rachel great customer service ***** 👍

@EE I am staying with EE eventually, but want to cancel the contract and later start a Sim Only one. Thanks, now please let me know how to end the contract. Cheers.

@EE 40minutes and I’m still on hold!! Great customer service this is 👍🏻

@EE @EE tried calling 150 and their telling me it’s been pushed back and they don’t support esim on iPhone at the moment..please can someone call me who knows how to sort this, thanks!

Ok this is odd. My docker problems weren't just docker, it's everything IPv4. All my IPv6 connections are fine, but v4 are very slow. What's even weirder is that my IPv6 connection is a 6in4 connection, so I guess it's just computers being comuuters. (@EE)

@EE Thanks for arranging the phonecall no help what so ever so once my phone has been returned I'll be leaving EE!

@EE Wait for it to be sent back and you'll cancel the new plan

@EE I think you need to re-train some of your upgrades team though because the lady in the Blackwood store managed to do it for me straight away. She saved you a customer.

@LoverOfTechBA @EE I’m glad for you! I just called up, and they point blank refused to help me and said I’d have to wait. Shocking customer service!

@EE Wanted an early annual upgrade from iPhone X to iPhone XS Max. Others have had their fee wiped or reduced to £100, but your upgrades team would not do this for me and said I’d have to wait to November to upgrade. Unfair treatment of a loyal customer.

@EE Completely unhappy complaint made ....

@EE customer service is shocking and unhelpful - happy to leave

@Fletch61142421 @VodafoneUK @tescomobile @EE @ThreeUK @O2 Why so harsh ,jeez to be honest @VodafoneUK ‘s customer service is pretty good😂

@EE I've been a customer since you were 121,through T-mobile and now EE-since 1998, I have 3 contracts for me&my 2 boys. Today I was disappointed for the 1st time ☹ I booked same day delivery for a new phone (with free active watch) online then told it couldn't be done cont...

How do I access BT Sport (as an @EE customer) from my phone. I have the add on, I just dont know how I access it

@EE Exactly what you would expect according to the instructions for the router in the circumstances I described - intermittently working (aquablue), sometimes green, sometimes flashing yellow, etc. We've done the resets, including hard reset - it seems like a network issue.

This sucks missing the games tldue to being in hospital with low data @EE

@EE I was using a third party router - was working just fine for weeks then couldn't connect. We switched back to your router. It is only working intermittently even after a factory reset. Phone is fine. Tried to report via your network problems page yesterday - no response yet.

@EE No problems. I'm not a VIP. My name is Elvira. Could you please check and refund. Thanks. The phone call I made lastly was on Tuesday this week. Thanks

@EE Yes I can gift through my account. Only app with problem. I'll check in the play store to see if I need to update the app but I though my apps automatically updated on my phone

@EE Yes however they had none in stock, I was a little surprised that they were not offering to replace the phone considering the hassle I have had with the phone to date, also considering the problems started less than a week after I originally signed up to these contracts.

@EE EE seem to have absolved themself of all responsibility and suggested I Google a solution!