EE outages and service status in Newbridge, Wales

Problems in the last 24 hours in Newbridge, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Newbridge, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newbridge, Wales

The most recent EE outage reports came from the following cities: Merthyr Tydfil, Treharris, Hengoed, Pontypool, Newport, Blackwood, and Abergavenny.

City	Problem Type	Report Time
Merthyr Tydfil	Internet	30 days ago
Treharris	Phone	30 days ago
Hengoed	Internet	1 month ago

Community Discussion

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EE Issues Reports Near Newbridge, Wales

Latest outage, problems and issue reports in Newbridge and nearby locations:

• 
  Steffan McMahon (@Steffan_McMahon) reported 44 seconds ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  sheryl fussell (@chickenshed24) reported 3 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

• 
  Daniel Thomas (@dklthomas6666) reported 5 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Rob O'Keefe (@WelshROK) reported 6 minutes ago from Merthyr Tydfil, Wales

  @EE Hi I upgraded to an S9 plus within the last 12 months and it has developed a white bar down a section of the right hand of the screen, can you advise best process to get it repaired. I am on a monthly contract, obtained from one of your stores

• 
  lisa marshall (@lisa150_5) reported 15 minutes ago from Merthyr Tydfil, Wales

  @EE Yes Phil it is the cell in our area is down & farmer won’t let ee on the land to fix it, surly thou we shouldn’t have to keep ringing or in my case I can’t, so do an online chat every month, most people in my area are annoyed now as should just give credit for few months

• 
  Sarah Lewis (@drsarahjlewis) reported 15 minutes ago from Abergavenny, Wales

  @EE where is my delivery via DPD? Waited all day Thursday and now all day today. No one can help me at DPD ; can’t track driver for some reason. EE sales say not their problem - very poor customer service.

• 
  Kayleigh Johnson♡✨ (@kayleighj_11) reported 19 minutes ago from Newport, Wales

  @EE is there any problems with the network - I can’t ring out on my phone! Thanks

• 
  kebab (@kenandavestone) reported 19 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Simon Latham (@Welsh_Si) reported 22 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  Tom Wise 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TomWise_) reported 27 minutes ago from Cwmbran Central, Wales

  Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

• 
  Ross Maisey (@TweetterRoss) reported 30 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Christopher Guy (@ChrisJG1988) reported 35 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Mike Conjoice (@mikeconjoice) reported 37 minutes ago from Blaenavon, Wales

  Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

• 
  Neil (@neilbennett0707) reported 41 minutes ago from Merthyr Tydfil, Wales

  Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

• 
  Eddy (@ChrisEddy_7) reported 42 minutes ago from Pontnewydd, Wales

  No network status update messages from @EE since Friday evening, maybe the issues with the masts are finally sorted. First reported the problem back in July, Altho still struggling with service 🙈

• 
  Eddy (@ChrisEddy_7) reported 47 minutes ago from Pontnewydd, Wales

  Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈

• 
  Brian Evans (@brianevans83) reported 49 minutes ago from Porth, Wales

  @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

• 
  dragon123 (@dragon123456654) reported 56 minutes ago from Abergavenny, Wales

  @EE awful service over the last week NP7 area. Can I have some of my line rental back please as I have been unable to make or receive calls

• 
  Steffan McMahon (@Steffan_McMahon) reported 57 minutes ago from Bargoed, Wales

  @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

• 
  lee williams (@thelee_x_w) reported 59 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Natasha (@NatashaB819) reported 6 minutes ago

  @EE We did a home move 2 years ago and have so far had no issues, other than the extortionate price we’ve been paying! The switch over is on you @EE not us but we’re having to suffer because of it and had to sign up to a new contract that apparently, we can leave at any time

• 
  Stu (@Teddybear55150) reported 13 minutes ago

  @EE customer service is sooo bad ! Time to move to a better provider

• 
  Fuzzy Duck (@BoatingFuzzy) reported 15 minutes ago

  @EE @barrytardy EE can you confirm that he can cancel under DSR.

• 
  Tabs (@tabadash) reported 16 minutes ago

  @EE Ok thank you. Unfortunately I'm unable to do that. Is there no way to get to customer services through a text-based channel instead?

• 
  Sharon (@hydref) reported 18 minutes ago

  Our @EE broadband has been down in Keswick since at least 6am yesterday, your service status page isn't working, and all we've heard from you is a text saying you're looking into it. An update of whats happening would be nice!

• 
  Stu (@Teddybear55150) reported 21 minutes ago

  @EE Can’t be that concerned or you wouldn’t have a 45min wait time to speak to someone or just get fobbed off with a cheap AI bot that just repeats the same questions. Very poor

• 
  con (@Isthatconorj) reported 23 minutes ago

  @EE i upgraded 2 weeks ago will you unlock my old device so any network can use it

• 
  Pepe.meister (@g_man755) reported 23 minutes ago

  Been on the phone since 9am, with @EE only for them to disconnect 3 times, they boast about being the best provider for 25 years, well you can’t even complete a query so I beg to ask who crowned you with such a dead service?

• 
  L D (@thisbaldone) reported 24 minutes ago

  @EE you need to train your staff properly, told yesterday that a new router would be delivered today as ours has an issue. In fact what the useless customer service agent ment was ill dispatch it tomorrow for delivery Tuesday. But who knows, so long as you've got your money eh?

• 
  Louise Mullins (@_Loulabelle_) reported 25 minutes ago

  @EE My phone signal is no working how do I call you?