EE Outage Report in Newbridge, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Newbridge, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Newbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 27: Problems at EE
EE is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Newbridge, Caerphilly County Borough, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Pontypridd, Caerphilly, Blackwood, Treharris, Pontyclun, Cwmbran, Porth, Cathays, Usk and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Newbridge, Wales
Latest outage, problems and issue reports in Newbridge and nearby locations:
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
Still no network @EE WHAT ARE YOU DOING ABOUT IT ??
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Gareth Thomas 🏳️🌈☢️🗺
(@garthomas78) reported
from
Mountain Ash, Wales
.@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔
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Stephen Davies
(@man_of_gwent) reported
from
Abergavenny, Wales
@EE have you got any idea when the signal issue will be rectified in Abergavenny please?
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Simon Latham
(@Welsh_Si) reported
from
Caerleon, Wales
@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
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Paul Blunsdon
(@R18LUN) reported
from
Abergavenny, Wales
@EE Any chance of sorting out your network in Abergavenny sometime in the next decade? It's becoming a regular talking point now amongst residents of our town.. Its only EE people complain about. How do i go about getting a refund?
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳
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Andy Vaughan 🏴 🔰
(@AndyVaughan21) reported
from
Risca, Wales
@SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.
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Tudor Brewery
(@Tudorbrewery) reported
from
Brynmawr, Wales
@123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.
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Ben Williams
(@BenThatFlies) reported
from
Penmaen, Wales
@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
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CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥
(@LukeSomerset) reported
from
Cardiff, Wales
Been an @EE customer for donkeys years and level of customer service I have had today is shocking!
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John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Morning. No signal in Cardiff. Any known issues?
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Rhys
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
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Lisa Howells
(@lhowellscuro) reported
from
Abergavenny, Wales
@EE Hi my company phone has been experiencing no network connection again! Can you please advise how long this will take ? Started yesterday ...super inconvenient
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Chris Taylor🚛💥🤦♂️
(@pinguc7gjt) reported
from
Blaenavon, Wales
@EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Allen Smith
(@Allensmith81) reported
@EE the 5g signal in dundee is currently dead.. still have 4G but there is no 5g anywhere in the lochee area of the city
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Jessiej
(@jessiej_000) reported
@EE I have tried to contact customer service multiple times with no luck is there anybody who can help please?
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Steve Bird
(@Aikiwolves) reported
Hey @EE trying to claim a digital prepaid card after an upgrade but the rewards site seems to be down?
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L chappell
(@Lchappell20) reported
Absolutely disgusted in @EE customer service. Phoned up to potentially cancel my contract and discuss any deals. To be met by a rude lady who just cancel my contract without any confirmation and barely more than 3 words to me. I am now left without any signal to phone back.
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The Info
(@saveHOVE) reported
@EE For the last month or two I occasionally get so unwell (boil up, feel weak, feel unwell & get body pain) using my phone online which is so scary I have to shut the phone down completely to stop it!!! I think the too strong signal from EE needs investigation.
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Matthew O'Neill
(@MatthewON) reported
from
Ashby-de-la-Zouch, England
@EE please please get some service in Ashby-de-la-Zouch. It’s still unbelievably poor that this town has such poor service from you compared to the other providers.
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Marc Mitchell-Miles
(@mmmiles75) reported
@EE Hi, I'm looking at mobile broadband. I like the idea of being able to take it with me and would be easier to do this as I'm moving in the next 6 months. My only issue is that I'm not sure that it is suitable for my requirements and wondered if there was a way to trial this?
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Margaret morrison
(@Margare59595425) reported
@EE Constant text messages from EE there is a problem in your area, we are not getting the service we are paying for, numerous people have been in contact with EE as service is so bad in our area How can you justify charging people!!
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rdaved
(@rdaved) reported
@EE I did reach a human being 10 mins after my tweet. The human on the call was courteous, efficient and understanding of my demeanour. I'd add that your "rapid" service is a crock of ****. It doesn't work well at all and only delays reaching a human being. I won't try it again.
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Al
(@ridetimeuk) reported
@EE Your network is down in Gloucester (GL13LE) but wider than just one local mast as I've walked a few miles and problem remains. Shows as having signal and 4G but no throughput, ping is sky high and bandwidth near 0, not enough to SSL handshake or open any websites/apps.