EE Outage in Newbridge, Caerphilly County Borough, Wales

When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

.@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔

@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

@SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

@EE have you got any idea when the signal issue will be rectified in Abergavenny please?

@EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

@EE Morning. No signal in Cardiff. Any known issues?

@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

@EE Any chance of sorting out your network in Abergavenny sometime in the next decade? It's becoming a regular talking point now amongst residents of our town.. Its only EE people complain about. How do i go about getting a refund?

@EE Hi my company phone has been experiencing no network connection again! Can you please advise how long this will take ? Started yesterday ...super inconvenient

@EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.

Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

I have NEVER known something as difficult as an upgrade with @EE WOW

@alexbloor @peterg @EE Word on the street is EE supports emergency service networks so their resilience and services _should_ be better than other mobile providers

@peterg @EE I mean, I don't know. Is twitter the right way to get to high levels of customer service? I don't think so. Did it get flight refunds pronto, where calling and emailing had failed. I'm constantly surprised by social media for useful info and support.

@alexbloor @EE Going to go with no… based on experience here but you’d think it would have to be if it’s part of the emergency network

Hi there @EE Could you please tell me, are 100% of EE operated cell sites backed up with batteries, such that in a power cut, the service that site provides is maintained?

@EE Worst service by #EE

@EE Yesterday you made me change my plan telling me my £1 talk n text was not available,Been told by another tweeter that she was also told this but after complaint hers has renewed and was given wrong info,I’ve lost all my booster FUMING!

@AnneMWatts @EE I think it’s bad they never give you any warning that the plan is not available,Ive tweeted them twice and been ignored to try to sort it. Hopefully you’ll get yours sorted ASAP .

Finally got data. Turns out @EE can't make their service work on my 'phone, which is nice. Had to buy a new 'phone.

@EE hi. I may be about to ask a stupid question; however, my bank card goes out of date at the end of the month and I have a new one. My payment is direct debit so I wasn’t sure