EE outages and service status in Hengoed, Wales

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hengoed, Wales

The most recent EE outage reports came from the following cities: Caerphilly, Pontypridd, Newport, New Tredegar, Cardiff, Bargoed, Blackwood, Hengoed, Treharris, Pontyclun, Merthyr Tydfil, Cwmbran, and Newbridge.

City	Problem Type	Report Time
Caerphilly	Wi-fi	3 days ago
Pontypridd	Phone	4 days ago
Newport	Wi-fi	9 days ago
New Tredegar	Internet	9 days ago
Cardiff	Internet	9 days ago
Caerphilly	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

• 
  dragon123 (@dragon123456654) reported 3 minutes ago from Abergavenny, Wales

  @EE awful service over the last week NP7 area. Can I have some of my line rental back please as I have been unable to make or receive calls

• 
  sheryl fussell (@chickenshed24) reported 5 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

• 
  Ross Maisey (@TweetterRoss) reported 6 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Lucy (@HeyLucyAnne) reported 9 minutes ago from Rhymney, Wales

  Yep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work

• 
  kebab (@kenandavestone) reported 12 minutes ago from Newport, Wales

  @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

• 
  Aled Thomas (@AledThom) reported 22 minutes ago from Tonypandy, Wales

  @EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 23 minutes ago from Ferndale, Wales

  @EE I have tried... I need help with completing my new upgrades

• 
  Robert Purvis (@robertpurvis) reported 24 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  Maarten (@MaartenSleeckx) reported 25 minutes ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  Owain Llŷr Harris (@owainharris3) reported 27 minutes ago from Porth, Wales

  @EE network down in my workplace again. Really not good enough. #nosignal #poorservice

• 
  Rhys (@TheRhysCooper) reported 28 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  jude wood (@judiththomas4) reported 28 minutes ago from Cardiff, Wales

  @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

• 
  Eddy (@ChrisEddy_7) reported 34 minutes ago from Pontnewydd, Wales

  So I accept that from @EE and sort out my signal/data issues with them to a satisfactory level until I upgrade but they tell me to contact @Apple @AppleSupport immediately as they have given me false information. 4 attempts to contact them without one response or any callbacks!😡

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 36 minutes ago from Panteg, Wales

  @EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.

• 
  lisa marshall (@lisa150_5) reported 37 minutes ago from Abercanaid, Wales

  @EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡

• 
  Daniel Thomas (@dklthomas6666) reported 41 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Karma Samsara (@CarolwalesKarma) reported 42 minutes ago from Cardiff, Wales

  @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

• 
  Tom Wise 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TomWise_) reported 48 minutes ago from Cwmbran Central, Wales

  Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

• 
  Allan Rees (@welshpolitical) reported 57 minutes ago from Cardiff, Wales

  @EE why have you redesigned your app My EE app.... again? Its crap.

• 
  Mike Conjoice (@mikeconjoice) reported 57 minutes ago from Blaenavon, Wales

  Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matthew Watts (@Matthew_G_Watts) reported 6 minutes ago

  @EE Not helpful when I have neither WiFi nor mobile internet. I'm probably out of pocket to the tune of ~£250 for missing out on a day of contracting plus a £40 train journey to get to somewhere with WiFi. I want to make an official complaint and, inevitably, when you don't do...

• 
  Pop'i' (@CruiseFelix) reported 6 minutes ago

  @EE All my HD channels gone. Spent 1hr on phobd with EE...Said they don't know issue. VERH FRUSTRATING...Virgin here we come...

• 
  Kristina Pla (she / her) (@I_love_mornings) reported 8 minutes ago

  @EE I cannot log in. Neither on the website I'm sent on an endless loop of confirming my identity with SMS codes. I rang EE and they told me it was an issue across the board affecting many customers and that it would be solved shortly. Could you help, please? Thank you

• 
  André (@voidmode) reported 9 minutes ago

  @EE your new customer service method is rubbish, i call, i get a text message browse some bloody site, to get another text message I WANT TO TALK TO A BLOODY HUMAN not do this ridiculous rigamaroll.... Absolutely poor design choices...

• 
  Stamer of Davos (@Ofcomsheep) reported 11 minutes ago

  @PeteForceJones @EE You're paying roaming fees? What a retard.

• 
  Thomas O'Duffy (@ThomasODuffy) reported 14 minutes ago

  @jammierooroo @SkyUK @EE UK charges a 99p/minute "connection fee" on mobile if you call a 0845 number, which includes many forms of customer service, on top of the 1 to 7p cost of calling an 0845 number. There is absolutely no justification for such predatory and greedy pricing which disproportionately older citizens or people on lower income.

• 
  john jakes (@jakesy69) reported 17 minutes ago

  @EE why can I not get @GBNEWS on my tv apps I pay good money for this service but I’m not getting what I pay for

• 
  ggg (@LeiSnoby) reported 17 minutes ago

  @EE I cannot call 150. Your website complaint form is broken and blocking me. Under consumer rights, you must provide a written alternative to log a complaint. Please provide a direct email address for the Complaints Team or escalate my DM internally. If you refuse, please issue

• 
  Bryan Pinto (@bryanp247) reported 19 minutes ago

  @EE got lots of problems with my internet connection when i am out and about besides being on full data plan i now see my mobile data is switched off very unhappy with EE as I can no longer call you to sort it

• 
  Brian Slater (@BrianSlater1976) reported 20 minutes ago

  @EE Reported issue nearly 3 hours ago still ongoing