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EE Outage Report in Hengoed, Caerphilly County Borough, Wales

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Hengoed, Caerphilly County Borough, Wales 12/24/2025 20:20

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Hengoed, Caerphilly County Borough, Wales

The most recent EE outage reports came from the following cities: Aberdare, Cardiff, Pontypridd, Newport, Blackwood, Tonypandy, Caerphilly, Cathays, Porth, Ynysddu, Treharris, Pentre, Cwmbran, Ferndale and Pontypool.

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City Problem Type Report Time
United KingdomAberdare Phone
United KingdomCardiff Phone
United KingdomPontypridd TV
United KingdomNewport Total Blackout
United KingdomCardiff Phone
United KingdomNewport Internet

Community Discussion

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EE Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • WelshROK Rob O'Keefe (@WelshROK) reported from Merthyr Tydfil, Wales

    @EE Hi I upgraded to an S9 plus within the last 12 months and it has developed a white bar down a section of the right hand of the screen, can you advise best process to get it repaired. I am on a monthly contract, obtained from one of your stores

  • Foxy_005 Nathan Fox (@Foxy_005) reported from Cardiff, Wales

    @RosssYoungx @EE Who cares, iPhone sucks

  • photographyrsp Rob S Photography (@photographyrsp) reported from Porth, Wales

    Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!

  • ChrisEddy_7 Eddy (@ChrisEddy_7) reported from Pontnewydd, Wales

    Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈

  • ChrisEddy_7 Eddy (@ChrisEddy_7) reported from Pontnewydd, Wales

    So I accept that from @EE and sort out my signal/data issues with them to a satisfactory level until I upgrade but they tell me to contact @Apple @AppleSupport immediately as they have given me false information. 4 attempts to contact them without one response or any callbacks!😡

  • CatherineJ43 Cath (@CatherineJ43) reported from Pengam, Wales

    Hello @TalkTalk why are you still trying to bill me when I switched provider to @EE who, incidentally, are providing a much better service at a much lower price than you ever did. I also never had the £85 cash back promised. Take anything owed out of that 👍🏼 avoid Talk Talk!!!

  • kevpercy84 kev percy (@kevpercy84) reported from Abergavenny, Wales

    Can someone @EE let me know what happened this morning. No signal at all and can’t access my podcasts. On the WiFi now but come off that and nothing. #help #needmyphone

  • kayleighj_11 Kayleigh Johnson♡✨ (@kayleighj_11) reported from Newport, Wales

    @EE is there any problems with the network - I can’t ring out on my phone! Thanks

  • Bubwal Ade (@Bubwal) reported from Cardiff, Wales

    @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

  • ChrisEddy_7 Eddy (@ChrisEddy_7) reported from Pontnewydd, Wales

    So after speaking to @AppleSupport last week on 3 seperate calls they tell me I have a hardware problem with my phone so under consumer law @EE must fix or replace it. I speak to @EE on Thursday who tell me they are a company who have not taken part in consumer law in 2016.....

  • KathW80 Kathryn Williams (@KathW80) reported from Cardiff, Wales

    Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

  • caradyas14 Cara Marsh (@caradyas14) reported from Pontypridd, Wales

    So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

  • Daniel_Dineen Dan Dineen (@Daniel_Dineen) reported from Newport, Wales

    @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

  • kdhanz KD Hansford (@kdhanz) reported from Mountain Ash, Wales

    @EE I'm fed up of your network in aberdare. It hasn't worked tidy for months and I have two contracts with you. Please sort it out or I'm leaving to @VodafoneUK or @O2

  • daflewis_botn 𝖣𝖺𝖿𝗒𝖽𝖽 𝖫𝖾𝗐𝗂𝗌 🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@daflewis_botn) reported from Cardiff, Wales

    @EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I don’t seem to have an issue

  • w00dsy_10 Chris Woods (@w00dsy_10) reported from Risca, Wales

    Got to love @EE, down for about the 4th time in 3 weeks 👍great service

  • LRG0808 Leah Griffiths (@LRG0808) reported from Llantrisant, Wales

    Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!

  • atifter Atif Raza (@atifter) reported from Llanyrafon, Wales

    Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

  • Tyrone_PT Ty✌🏾️ (@Tyrone_PT) reported from Cardiff, Wales

    So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Shirlee01928 Shirlee (@Shirlee01928) reported

    @EE I have £25.00 credit on my account and want to top up the data on my mobile Wi-Fi device. It's not proceeding to the data add on page. Is there a problem. ?

  • AndyNeilWhite Andy White (@AndyNeilWhite) reported

    @Rix762 @EE EE are not replying to anyone who reports this issue. There’s about 30 of us that I I know about over the last 5 days. Dreadful service 😡

  • unthinkablebrad UnthinkableBrad - FRAZZLEDMUG69 (@unthinkablebrad) reported

    @EE I was on the phone with one of your reps and the line went dead as a result of problems I'm having with my phone. No one has phoned me back and when the tech team was supposed to call on Saturday they didn't what is going on ?

  • benphillips1989 Ben Phillips (@benphillips1989) reported

    @EE Hi - we switched our broadband service to BT back in July, why are you still debiting my bank account for our old internet service over a month later? Your sales rep told us it would be a seamless switchover, which this is not. @CorArdens

  • Shirlee01928 Shirlee (@Shirlee01928) reported

    Been trying to get in touch with @EE all day to resolve an issue. What's going on, you're holding onto credit on my account that I want to use to increase the data on my 4GEE mini. ?

  • annabonz8 Anna8 (@annabonz8) reported

    @EE Thank you for the reply. However, what if a customer is happy with present contract, does not want to upgrade to something (way) more expensive? I do not think you allow this costumer to have any NHS discount.

  • petebathome Pete Bevis (@petebathome) reported

    @EE Hi Jenny, all fine now (I think). One of the devices appeared to have a problem with the VPN; I think the other one is faulty. One step forward, but at least the connection limit is out of the equation now!

  • Shirlee01928 Shirlee (@Shirlee01928) reported

    @EE Not exactly feeling the love for this network at the minute. Been trying to contact you all day to resolve a problem. I think I'd get through to the Prime Minister quicker, and that's saying something

  • AndyNeilWhite Andy White (@AndyNeilWhite) reported

    @maroonFC @EE EE are refusing to respond to the issue. I know of about 20 people that have reported it and none of them have got any response off EE. It’s really peculiar 😡😡

  • benphillips1989 Ben Phillips (@benphillips1989) reported

    Hi @EE - we switched our broadband service to BT back in July, why are you still debiting my bank account for our old internet service? Your sales rep told us it would be a seamless switchover, which this is not. @CorArdens