EE

EE Outage Report in Hengoed, Caerphilly County Borough, Wales

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Hengoed, Caerphilly County Borough, Wales 12/19/2025 11:35

December 19: Problems at EE

EE is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Hengoed, Caerphilly County Borough, Wales

The most recent EE outage reports came from the following cities: Newport, Cardiff, Pontypridd, Tonypandy, Caerphilly, Cathays, Blackwood, Aberdare, Porth, Ynysddu, Treharris, Pentre, Cwmbran, Ferndale and Pontypool.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport E-mail
United KingdomNewport E-mail
United KingdomCardiff Internet
United KingdomCardiff Phone
United KingdomPontypridd Phone
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • JoanneChurcher 🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported from Cardiff, Wales

    @roch123 @EE Omg this is awful!!!!! 😡

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

  • Matt996 Matt (@Matt996) reported from Treorchy, Wales

    @EE your upgrade deals are so bad,I have 5 contracts with you and I can get a much better deal as a new customer on the net with multiple companies 😣

  • TweetterRoss Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

  • angelawales Angela Sweeney (@angelawales) reported from Alway, Wales

    @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

  • brydielwoodward . brydieloa (@brydielwoodward) reported from Aberaman, Wales

    @lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract

  • robertpurvis Robert Purvis (@robertpurvis) reported from Cardiff, Wales

    @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

  • gilliehowells Gill Howells (@gilliehowells) reported from Trethomas, Wales

    @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

  • Azz_Culbertson aaron (@Azz_Culbertson) reported from Cardiff, Wales

    @EE been no signal in North Cardiff for 2 days now

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE I want to cancel my contract

  • angelawales Angela Sweeney (@angelawales) reported from Alway, Wales

    @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

  • rickmainz1989 Ricky Mainwaring (@rickmainz1989) reported from Gilfach Goch, Wales

    3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke

  • roch123 Rochelle Theaker (@roch123) reported from Cardiff, Wales

    Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

  • timscoreboard Tim Powell (@timscoreboard) reported from Mountain Ash, Wales

    @EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability

  • TheRhysCooper Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales

    @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

  • alanjonestcbc Cllr Alan Jones Blaenavon TC & Torfaen CBC, (@alanjonestcbc) reported from Blaenavon, Wales

    @EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007

  • savalleyboy Dino Tessaro (@savalleyboy) reported from Pontypridd, Wales

    @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexMcGreevy2 Alex McGreevy (@AlexMcGreevy2) reported

    I now spend most of my Saturdays fighting with @SkyHelpTeam @virginmedia and @EE - the service these brands provide for consumers is nothing short of despicable.

  • _bxston Demi :) (@_bxston) reported

    @EE hi I have traded my old iPhone in I took it to the post office on Tuesday and I keep getting emails and texts about final reminders as it has to be received by 26th I can’t help what happens with the post

  • Antwan Antwan (@Antwan) reported

    @EE There is no DM to send. You know your coverage is poor on HS1, not a single webpage would load. Compared to other high speed lines in Europe that’s inexcusable.

  • mhh02 james (@mhh02) reported

    @EE I had months of bad mobile signal and dropping calls but sadly after spending money to sort it it down to your transmitter

  • ajfkosovo Andy 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@ajfkosovo) reported

    @EE No, I hadn't been provided that. I just used the link and made my claim. Thank you for your help 👍

  • tyrantsandfuel chlo 🖤 (@tyrantsandfuel) reported

    @EE is the service down in leeds because it’s saying i have 5g but won’t let me use the internet

  • Vocnord Dd (@Vocnord) reported

    @EE what's going on in North Wales for signal? Terrible.

  • jackdawjones jackdawjones (@jackdawjones) reported

    @EE “Feeling valued “. At this moment you are taking a direct debit payment every month from an 83yr old man suffering with dementia who is also out of contract and not able to use a phone . it’s too late for his family to get POA out of decency you should terminate the contract 😡

  • wilson1889 Richard Wilson (@wilson1889) reported

    @EE Hi Ali I do appreciate you are busier than usual but it's taken 11hrs for anyone from EE to contact me. That's poor by any standard

  • PaulInPewsey Paul in Pewsey (@PaulInPewsey) reported

    @EE Still no service “next update 1Dec”