EE Outage Report in Hengoed, Caerphilly County Borough, Wales
Some problems detected
Users are reporting problems related to: phone, internet and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Hengoed, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 10: Problems at EE
EE is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (41%)
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Internet (35%)
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Wi-fi (9%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Hengoed, Caerphilly County Borough, Wales
The most recent EE outage reports came from the following cities: Cardiff, Newport, Caerphilly, Tonyrefail, Aberdare, Tonypandy, Pentre, Pontypridd, Porth, Pontyclun, Cwmbran, Hengoed, Ebbw Vale, Pontypool and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Caerphilly |
Phone | |
| Caerphilly |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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Ash Lister
(@AshL93) reported
from
Cardiff, Wales
@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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Eddy
(@ChrisEddy_7) reported
from
Llanyrafon, Wales
So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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🐮 DullUddenCow 🏴
(@DullUddenCow) reported
from
Abertillery, Wales
Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!
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Tom Wise 🏴
(@TomWise_) reported
from
Cwmbran Central, Wales
Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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Lucy
(@HeyLucyAnne) reported
from
Rhymney, Wales
Yep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
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floyd cooper
(@floyd2103) reported
from
Risca, Wales
@HavardLiam @EE I ******* hate shit like this
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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geraint evans
(@mrbean1977) reported
from
Fochriw, Wales
@EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡
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Anthony Pesticcio
(@TheRealBerty) reported
from
Cardiff, Wales
@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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Matt
(@Matt996) reported
from
Treorchy, Wales
@EE your upgrade deals are so bad,I have 5 contracts with you and I can get a much better deal as a new customer on the net with multiple companies 😣
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K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Yardley
(@YardleyShooting) reported
Call centres have become a sort of torture. I am still on hold with @EE - over 40 minutes on this call so far and more than 2 hours wasted today and yesterday without resolution...
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Rigsby Machin
(@RigsbyMachin) reported
@EE I am going to run out of data as I have no WiFi where I'm staying. How do I add credit to my monthly plan? Impossible to speak to anyone at EE. Please help.
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κατ χριστοφόρο
(@KChristophoro) reported
@YardleyShooting @EE No, snail mail? EE Customer Services 6 Camberwell Way Sunderland Tyne and Wear SR3 3XN United Kingdom
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BadgersNadgers 🦡
(@wiltsrednecks99) reported
@YardleyShooting @EE Sadly- The service world is broken mike, nobody gives a Fck anymore, let alone the demoralised minimum wage folks in the @EE call centres. Customer service is just not important to them. I gave up, stopped paying EE and they had to engage then 😡 Now with giff gaff Good luck 🤞
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Elizabeth Lewton #ukcitizen2021 #HoldTheLine
(@LewtonSerena5) reported
@YardleyShooting @EE They want you to hang up🤯🤯
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Daniel Mackett🔰
(@dmackett91) reported
Hi @EE Having trouble with signal in Hampshire area. Iffy on my iPhone, but no signal at all on tablet device. Is it a known fault? Thanks
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Simon Crowder
(@SCrowder90) reported
@EE I have had ongoing issues with my broadband since joining recently and have tried sending numerous emails/called and been ignored. I have had engineers out and a new router but it is still not working. I need to cancel but I have been ignored and need this sorting ASAP.
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Babs Bigman ;)
(@babsbigman) reported
@EE Fraudsters namely EE telling you your phone will work abroad ,two numbers on one contract one doesn’t even get service ,one gets service but no data unusable no internet despite add on Contract ends we are leaving , should never of come in the first place , but cheap buy twice.
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SHA123
(@MrsSHA123) reported
@EE good morning. I signed up to a new SIM only contract yesterday. As I’m existing EE customer am I right in thinking I’ll continue to use the same SIM card? Can you confirm when my new contract will be activated and will be able to see details in my EE account. Thank you.
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B M
(@BM7791) reported
@YardleyShooting @EE A decent company will call you back if no operators are available. The worst is when they play crappy music so you can't just put the phone on loudspeaker & get on with your life without ruining the ambiance. I'm with @EE & due a new contract. Might have to look elsewhere.