EE Outage Report in Hengoed, Caerphilly County Borough, Wales

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Hengoed, Wales

The most recent EE outage reports came from the following cities: Newport, Pontypridd, Bargoed, Cardiff, Blackwood, New Tredegar, Hengoed, Treharris, Pontyclun, Caerphilly, Merthyr Tydfil, Cwmbran, Newbridge, Tonypandy, and Porth.

City	Problem Type	Report Time
Newport	Internet	1 day ago
Newport	Internet	2 days ago
Pontypridd	Internet	3 days ago
Bargoed	Internet	5 days ago
Cardiff	TV	6 days ago
Newport	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 1 minute ago from Ferndale, Wales

  @EE I have tried... I need help with completing my new upgrades

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 5 minutes ago from Ferndale, Wales

  @Aiden_Collier96 @EE I got the same issue

• 
  Steffan McMahon (@Steffan_McMahon) reported 6 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  Cllr Alan Jones Blaenavon TC & Torfaen CBC, (@alanjonestcbc) reported 9 minutes ago from Blaenavon, Wales

  @EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007

• 
  Ross Maisey (@TweetterRoss) reported 10 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 10 minutes ago from Ferndale, Wales

  @EE please can you help me with my upgrades??

• 
  Chris Lent (@MrChrisLent) reported 12 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Christopher Guy (@ChrisJG1988) reported 13 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  aaron (@Azz_Culbertson) reported 20 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  Steffan McMahon (@Steffan_McMahon) reported 26 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  Neil (@neilbennett0707) reported 26 minutes ago from Merthyr Tydfil, Wales

  Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 32 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Gill Howells (@gilliehowells) reported 37 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  . brydieloa (@brydielwoodward) reported 40 minutes ago from Aberaman, Wales

  @lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!

• 
  Gareth Lewis (@cllrglewis) reported 42 minutes ago from Abercanaid, Wales

  Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

• 
  Angela Sweeney (@angelawales) reported 45 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  Dino Tessaro (@savalleyboy) reported 46 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Steffan McMahon (@Steffan_McMahon) reported 50 minutes ago from Bargoed, Wales

  @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

• 
  Angela Sweeney (@angelawales) reported 55 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Ross Maisey (@TweetterRoss) reported 59 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil Boughton (@boughtersdx) reported 2 minutes ago

  How come. My @EE account isn't able to log into the @btsport app although I was able to log in last week? Is there an ongoing issue I'm not aware of? Any help would be appreciated thanks!

• 
  david dunn (@Dave80D) reported 2 minutes ago

  @EE I tried to cancel two contracts before the 30 days I was told it's not possible without paying a fee. Yet your own website as per above clearly states "you can request the cancellation of your contract with us a maximum of 45 days before the end of your contract".

• 
  Tom (@tommo_bfc) reported 7 minutes ago

  @woodylad83 @EE Yeah PS+ bundle, been waiting patiently up until now even though it's been handled very badly by EE, just hope they pull their finger out this week and then will never order from them again. Be better off waiting for stock elsewhere.

• 
  Stu Furnival (@stufurn) reported 8 minutes ago

  @EE why does your web & app 90% of the time say you have a problem, try later. I can never get in.

• 
  Dr ---socially distanced--- Dean (@DeanEggitt) reported 8 minutes ago

  It's almost time to change my mobile. I'm currently with @EE who I dearly love, but their upgrade deals are terrible! Any recommendations?

• 
  matt (@Matieoo) reported 8 minutes ago from Oxfordshire, England

  @EE why is it I am in the middle of Oxford with 5G but 1 bar or less of signal? Have had no signal on my phone for weeks any help would be greatly appreciated

• 
  RyanDrinkwater (@RyanDrinkwater2) reported 10 minutes ago

  @EE I got a phone call today to discuss my BT Sport from your level 2 technical support but I told them I was busy at work and phone after 4 which was agreed but still no call back?!

• 
  Ceire Bennett (@Ceire91) reported 10 minutes ago

  @EE I’ve reported the lack of service twice within the last two days. Any update when it will be sorted?? Making my job very difficult without a phone and signal.

• 
  Sam Nelson Gill (@samnelsongill) reported 12 minutes ago

  @EE our WiFi is really slow, it’s not even near 1 mps when we were promised at least 20. Could you please help. Sam!

• 
  FoolTheFox (@foolthefox) reported 12 minutes ago

  @EE hi can you do two things for me please as I can’t ring or do it via the app as I’ve changed my number to a different service via the app? Can you DM me about the details please?