EE outages and service status in Hengoed, Wales

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hengoed, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Merthyr Tydfil, Ebbw Vale, Hengoed, Pontypridd, Pontypool, and Tonypandy.

City	Problem Type	Report Time
Cardiff	Internet	6 days ago
Newport	Internet	7 days ago
Cardiff	Internet	8 days ago
Newport	Internet	10 days ago
Cardiff	Internet	13 days ago
Merthyr Tydfil	Wi-fi	18 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

• 
  Christopher Guy (@ChrisJG1988) reported 3 minutes ago from Pontypridd, Wales

  @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

• 
  Nörm•i•am (@storrmin571) reported 10 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  Rochelle Theaker (@roch123) reported 15 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  Robert Purvis (@robertpurvis) reported 17 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  Neil (@neilbennett0707) reported 19 minutes ago from Merthyr Tydfil, Wales

  Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

• 
  Ty✌🏾️ (@Tyrone_PT) reported 25 minutes ago from Cardiff, Wales

  So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

• 
  Rhys (@TheRhysCooper) reported 31 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  sheryl fussell (@chickenshed24) reported 32 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  Michèle Seren💙 (@MicheleSeren) reported 34 minutes ago from Taff's Well, Wales

  @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

• 
  Chris Taylor🚛💥🤦‍♂️ (@pinguc7gjt) reported 37 minutes ago from Blaenavon, Wales

  @EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.

• 
  lisa marshall (@lisa150_5) reported 37 minutes ago from Merthyr Tydfil, Wales

  @EE Yes Phil it is the cell in our area is down & farmer won’t let ee on the land to fix it, surly thou we shouldn’t have to keep ringing or in my case I can’t, so do an online chat every month, most people in my area are annoyed now as should just give credit for few months

• 
  Tim Powell (@timscoreboard) reported 39 minutes ago from Mountain Ash, Wales

  @EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability

• 
  Mike Conjoice (@mikeconjoice) reported 40 minutes ago from Blaenavon, Wales

  Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

• 
  KD Hansford (@kdhanz) reported 40 minutes ago from Mountain Ash, Wales

  @EE I'm fed up of your network in aberdare. It hasn't worked tidy for months and I have two contracts with you. Please sort it out or I'm leaving to @VodafoneUK or @O2

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 41 minutes ago from Caerphilly, Wales

  @EE can I get some help please, I’m missing 4gb of my data.

• 
  Tom Wise 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TomWise_) reported 43 minutes ago from Cwmbran Central, Wales

  Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼

• 
  sheryl fussell (@chickenshed24) reported 49 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

• 
  Sarah Lewis (@drsarahjlewis) reported 52 minutes ago from Abergavenny, Wales

  @EE where is my delivery via DPD? Waited all day Thursday and now all day today. No one can help me at DPD ; can’t track driver for some reason. EE sales say not their problem - very poor customer service.

• 
  Gareth Wyn Hughes (@garethwynhughes) reported 55 minutes ago from Tonypandy, Wales

  Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

• 
  Ross Maisey (@TweetterRoss) reported 58 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom Pascoe (@tompascoew) reported 3 minutes ago

  After 25 years of being with @EE, Orange before, I have finally had the time to cancel my account. After creeping roaming charges in (especially data) that never used to exist and increasing prices yearly it feels fantastic. Bye!

• 
  MindTheGap (@mindthegap2018) reported 6 minutes ago

  @EE Well that's terrible customer service. I'm reporting a problem, and yet you can't access my account! Is this a bot account dealing with customers?

• 
  Lottie T 🙂🏖 (@Lottie3T) reported 11 minutes ago

  @LeilaniDowding @EE I live rurally, I don’t even have a mobile signal most of the time outside of WiFi. Rural communities are not served well by mobile phone companies.

• 
  Michael Curley (@Mcurley40Curley) reported 12 minutes ago

  @KinkygroovyHez @EE @O2 are a nightmare as well nine weeks to cancel a sim only contact!!

• 
  leilani dowding 🌸🚜 ☮️ (@LeilaniDowding) reported 13 minutes ago

  @JimBob1046620 @EE There is when you live in the countryside with no mobile service

• 
  leilani dowding 🌸🚜 ☮️ (@LeilaniDowding) reported 14 minutes ago

  @mk_hostile17 @EE Ok. Broadband then. That goes down in a power cut

• 
  Martin Elliker (@MartinElliker) reported 16 minutes ago

  @EE Five weeks now and I’m still not receiving the service I’m paying for - there have been broken promises and the latest is this “Hi from Charlotte at EE. I've scheduled to call you back at 8:00 on 29/8/2026. Please give me up to an hour to call you. Thanks.” So the promise of an 8am call back is now anywhere between 8 and 9 am - you are all 💩

• 
  Jules (@julesw1lko) reported 18 minutes ago

  Anyone had .@EE chop the phone line of an elderly relative without consent ? What did they do about it? @Ofcom any input ? I am absolutely raging that a 90 year old has had her phone line chopped (a number she’s had for oh, 60 years). And the customer service are not great

• 
  Wozza (@Wozza777) reported 23 minutes ago

  @LeilaniDowding @EE There will be something for those communities they can’t legally leave a house without a connection I’ve just moved my elderly parents over to digital home phone there are backup lines for pendant alarms. The copper landline wiring is poor these days it’s just moving with the tec

• 
  PIX (@PIXX3L5) reported 24 minutes ago

  I'm convinced that zero humans work for @EE what a **** storm of conflicting information. Repeating yourself over and over with different outcomes to only be put to someone else and repeat again and then told different information and other person wrong. FU EE FU