EE Outage Report in Hengoed, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Hengoed come from postal codes CF82.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Hengoed, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 16: Problems at EE
EE is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (42%)
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Phone (31%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Hengoed, Caerphilly County Borough, Wales
The most recent EE outage reports came from the following cities: Blackwood, Cardiff, Hengoed, Pontypool, Caerphilly, Porth, Mountain Ash, Treharris, Cwmbran, Abertillery, Newport, Tonypandy, Pontypridd, Pontyclun and Ferndale.
| City | Problem Type | Report Time |
|---|---|---|
 Blackwood |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Hengoed |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Pontypool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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Tim Powell
(@timscoreboard) reported
from
Mountain Ash, Wales
@EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability
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Matt
(@Matt996) reported
from
Treorchy, Wales
@EE your upgrade deals are so bad,I have 5 contracts with you and I can get a much better deal as a new customer on the net with multiple companies 😣
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Cllr Alan Jones Blaenavon TC & Torfaen CBC,
(@alanjonestcbc) reported
from
Blaenavon, Wales
@EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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. brydieloa
(@brydielwoodward) reported
from
Aberaman, Wales
@lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!
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Dino Tessaro
(@savalleyboy) reported
from
Pontypridd, Wales
@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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Chris Lent
(@MrChrisLent) reported
from
Cardiff, Wales
@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
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Ricky Mainwaring
(@rickmainz1989) reported
from
Gilfach Goch, Wales
3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
EE Issues Reports
Latest outage, problems and issue reports in social media:
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ell🖤
(@elliesarahh) reported
Constant price increases, can’t use half the agreements on my plan made at purchase, rude staff and never solution focused… TELL ME YOU’RE WITH @EE WITHOUT TELLING ME YOU’RE WITH EE. #awfulservice #ihateithere
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Mark
(@burytommorow32) reported
@EE why all of a sudden can’t I get any signal ?
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Little Lefty Lucy 👩🏻🦰 🍀
(@LucyMusk13) reported
@EE With nearly a twenty percent increase from customers who can’t leave because of locked contracts. Can’t wait to see the bumper profits this year and the CEO bonus! Also just checked if I signed up as a new customer my plan would be £64
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Midarezaki, Esq.🇬🇧🇨🇦🇭🇰🇹🇼 #GETTR
(@DJMidarezaki) reported
@ItsJamesPowers @EE This is why I buy my phone outright, and use a PAYG network for my personal line and a 1 month rolling SIM-only deal for my second line used for work (yes, they pay me an allowance). That way I'm not tied into anything and if giffgaff or Three annoy me enough I can easily move.
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immortaljellyfish
(@Jellyfish4EveR) reported
@EE @cromptoncasting Ok, Russ, but how come the network is getting worse? @EE is clearly taking advantage of the crisis by rising these prices, yet the network is getting worse by the day... #appalling
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Graeme
(@Graeme_Skinner) reported
@EE I'll be sorted in a few months when I can cancel my 15yr+ contract, gouging loyal customers with large price hikes is never good for business. Not sure who in EE thought hitting customers with a 14% price rise during a cost of living crisis was a good idea.
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The Grand High Witch 🇵🇸🏳️🌈
(@sunsetfunset_) reported
@EE I’m continuing to have network issues due to issues in my area. Your website status checker is poor. It tells me it’s sorted when it’s not. Then it updates to say 7 hours. And repeat. since Monday. Not happy with 5 days line rental refund. I have a case number. Help please.
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Niall MacDhòmhnaill 🏴
(@NealSlideways) reported
So @EE has increased my monthly contract price by £10.. they can **** right off. At that price its cheaper to buy a new phone unlocked and go with the cheapest pay as you go Sim only deal. 15 year customer no more.
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DunMilkinToo
(@DunMilkin) reported
@EE have no contingencies if you want to go off grid, I asked that very question this morning, How would they support me if I wished to do that... Answer?? " I don't know" !!
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Brian Fletcher
(@Stevenagebjfc) reported
@EE how do I contact someone to ask for help with a phone problem? I mean speak with a real person not a text message which then links me through 6 options which ultimately lead me back to a phone number which then sends me another text??