EE Outage Report in Hengoed, Caerphilly County Borough, Wales
Why is my EE service not working?
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Hengoed come from postal codes CF82 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
Problems in the last 24 hours in Hengoed, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at EE
EE is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
- Internet (43%)
- Phone (29%)
- Total Blackout (13%)
- Wi-fi (11%)
- E-mail (3%)
- TV (2%)
Live Outage Map Near Hengoed, Wales
The most recent EE outage reports came from the following cities: Bargoed, Cardiff, Newport, Pontypridd, Blackwood, New Tredegar, Hengoed, Treharris, Pontyclun, Caerphilly, Merthyr Tydfil, Cwmbran, Newbridge, Tonypandy, and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Bargoed
|
Internet | 15 hours ago |
|
Cardiff
|
TV | 2 days ago |
|
Newport
|
Internet | 3 days ago |
|
Pontypridd
|
Internet | 3 days ago |
|
Blackwood
|
Wi-fi | 3 days ago |
|
New Tredegar
|
Wi-fi | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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Ben Williams (@BenThatFlies) reported from Penmaen, Wales@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
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Tudor Brewery (@Tudorbrewery) reported from Brynmawr, Wales@123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.
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Magic Man (@MagicMerry88) reported from Aberdare, Wales@EE My girlfriend has a vault code with her blue light card. She wants to buy samsung galaxy buds 2. But it doesn't give her the option to apply the code. Please can you help.
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Allan Rees (@welshpolitical) reported from Cardiff, Wales@EE why have you redesigned your app My EE app.... again? Its crap.
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Sarah Lewis (@drsarahjlewis) reported from Abergavenny, Wales@EE where is my delivery via DPD? Waited all day Thursday and now all day today. No one can help me at DPD ; can’t track driver for some reason. EE sales say not their problem - very poor customer service.
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Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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Desta Omar (@desta_omar) reported from Cardiff, WalesCan’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE
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Samantha (@Samanth82113398) reported from Cardiff, Wales@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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jude wood (@judiththomas4) reported from Cardiff, Wales@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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lisa marshall (@lisa150_5) reported from Merthyr Tydfil, Wales@EE It’s about the continued signal issues and having to ring each month and my husband checked yesterday & they haven’t given him his credits I’ve had to buy another sim with another network just to have signal & if I cancelled my contracts they still want to charge me
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Michèle Seren💙 (@MicheleSeren) reported from Taff's Well, Wales@EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help
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Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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lee williams (@thelee_x_w) reported from Cwmbran Central, WalesAnyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
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Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales@EE am trying to pay my phone bill but I can’t. Can someone help
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Magic Man (@MagicMerry88) reported from Merthyr Tydfil, Wales@EE please help my girlfriend. She is an EE customer and wants to buy Samsung galaxy buds 2 on your ee shop and she has a vault discount code through the blue light card. How does she apply it?
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lisa marshall (@lisa150_5) reported from Abercanaid, Wales@EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡
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Andy Petersen (@AndyJPetersen) reported from Cardiff, WalesWhen do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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lisa marshall (@lisa150_5) reported from Merthyr Tydfil, Wales@EE Yes Phil it is the cell in our area is down & farmer won’t let ee on the land to fix it, surly thou we shouldn’t have to keep ringing or in my case I can’t, so do an online chat every month, most people in my area are annoyed now as should just give credit for few months
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lee williams (@thelee_x_w) reported from Cwmbran Central, WalesWord of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Leeming-Lawrence (@tom_ginge) reported@Buckmyold47 @EE Do people not read there contracts its cleared stated in black and white! Tesco mobile use 02 awful network dont bother! Vodafone increase prices every 6 months!
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Liam (@wozey) reported@EE @keswickcook And some providers haven't increased prices in years. At least fix the quoted price for the duration of the contract. You put the price up because you can not because you have to
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Sullivan Poulter (@SullivanPoulter) reported@EE Honestly why are customer experiences so much worse and apps and websites !! EE you can upgrade early , I select phone ect in app if you wish to keep your number you need a pac code , so request one, the app says no when I enter as this is for changing networks, so call
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Paul Staniland (@PaulStan4866) reported@EE @keswickcook The cost of paying Kevin Bacon to do their ads. As an EE customer you can’t just the rise. Should be 4% which is roughly the current rate of inflation.
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Richard Wallace (@RichardWallac12) reported@EE @Buckmyold47 Basically telling him to **** and that it's his own fault.
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Mickeycolumb (@mickeycolu) reported@EE @keswickcook Well you will be losing loads of customers , absolute rip off for the service you deliver , the phone service is terrible
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Vicky Trotter (@ParsFanVicky) reported@EE @keswickcook Nowhere did he question whether you were upfront, he asked how you can justify it. We as consumers are being crippled by this everywhere and the only damn thing not going up by 24% is our damn wages. You don't need to justify it, you all just do what you want 🖕🏻to us right? 🤬👌🏻
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Tony Bartlett (@ToneB75) reportedAbsolutely appalling from @EE & @WeAreOpenreach regarding my broadband & home phone. Just left high & dry with neither after you 'upgraded' me on Thursday. Apologies don't help my 89 year old Dad with no house phone or Internet #EE #OpenReach
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IceKnight (@IceKnight14) reported@EE @keswickcook Simply repeating your message about being upfront with price changes demonstrates exactly where in the pecking order your customers and EE customer service are - and it’s nowhere near where EE actually think it is
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-=🍋🍋 King_Monkey 🍋🍋=- (@WhiteHart_Lad) reported from Boughton, England@EE @keswickcook How don't cancel my contract im not happy with the increase. As I pay for my phone separately am I entitled to change my plan to a cheaper option?