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EE Outage Report in Hengoed, Caerphilly County Borough, Wales

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Hengoed, Caerphilly County Borough, Wales 02/03/2026 07:25

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Hengoed, Caerphilly County Borough, Wales

The most recent EE outage reports came from the following cities: Cardiff, Caerphilly, Newport, Tonypandy, Pontypridd, Blackwood, Treharris, Pontyclun, Cwmbran, Porth, Ferndale, Aberdare and Cathays.

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City Problem Type Report Time
United KingdomCardiff E-mail
United KingdomCardiff Total Blackout
United KingdomCaerphilly Total Blackout
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomNewport Internet

Community Discussion

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EE Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • dklthomas6666 Daniel Thomas (@dklthomas6666) reported from Newport, Wales

    @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

  • owainharris3 Owain Llŷr Harris (@owainharris3) reported from Porth, Wales

    @EE network down in my workplace again. Really not good enough. #nosignal #poorservice

  • lisa150_5 lisa marshall (@lisa150_5) reported from Merthyr Tydfil, Wales

    @EE Yes Phil it is the cell in our area is down & farmer won’t let ee on the land to fix it, surly thou we shouldn’t have to keep ringing or in my case I can’t, so do an online chat every month, most people in my area are annoyed now as should just give credit for few months

  • MaartenSleeckx Maarten (@MaartenSleeckx) reported from Victoria, Wales

    @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

  • drsarahjlewis Sarah Lewis (@drsarahjlewis) reported from Abergavenny, Wales

    @EE where is my delivery via DPD? Waited all day Thursday and now all day today. No one can help me at DPD ; can’t track driver for some reason. EE sales say not their problem - very poor customer service.

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • mikeconjoice Mike Conjoice (@mikeconjoice) reported from Blaenavon, Wales

    Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

  • lisa150_5 lisa marshall (@lisa150_5) reported from Merthyr Tydfil, Wales

    @EE It’s about the continued signal issues and having to ring each month and my husband checked yesterday & they haven’t given him his credits I’ve had to buy another sim with another network just to have signal & if I cancelled my contracts they still want to charge me

  • lisa150_5 lisa marshall (@lisa150_5) reported from Abercanaid, Wales

    @EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡

  • welshpolitical Allan Rees (@welshpolitical) reported from Cardiff, Wales

    @EE why have you redesigned your app My EE app.... again? Its crap.

  • judiththomas4 jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • Heidi_Wurst Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • MagicMerry88 Magic Man (@MagicMerry88) reported from Aberdare, Wales

    @EE My girlfriend has a vault code with her blue light card. She wants to buy samsung galaxy buds 2. But it doesn't give her the option to apply the code. Please can you help.

  • desta_omar Desta Omar (@desta_omar) reported from Cardiff, Wales

    Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

  • DestinyRoja Destiny La Roja 💖 (she/they) (@DestinyRoja) reported from Cathays, Wales

    @EE why would you remove my discount, overcharge me £100 and refuse to fix it

  • MagicMerry88 Magic Man (@MagicMerry88) reported from Merthyr Tydfil, Wales

    @EE please help my girlfriend. She is an EE customer and wants to buy Samsung galaxy buds 2 on your ee shop and she has a vault discount code through the blue light card. How does she apply it?

  • MicheleSeren Michèle Seren💙 (@MicheleSeren) reported from Taff's Well, Wales

    @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Jamie12g Jamie Johnson #FBPE #BLM (@Jamie12g) reported

    @EE ...so when you say "final reminder", it sounds very much like you're saying your customer is in the wrong. This wrecked my sleep last night, worrying that I'm going to be charged £350 for a phone I KNOW you received on the 18th.

  • AshleighEmmaa ashleigh (@AshleighEmmaa) reported

    @EE signal is shocking! Been between 1-2 bars all day.

  • Old_Whitt_MW_FC New Whitt Social F.C (@Old_Whitt_MW_FC) reported

    @EE no mobile network coverage in the S41 area of chesterfield. Are they any knows issues in the area?

  • DerOnklevaart Tiberius Onklevaart (@DerOnklevaart) reported

    @EE @foreignfez Does that fix the openreach box?

  • Ronnie_woodnt Jamie Logie (@Ronnie_woodnt) reported

    @Glasgow_Live Don't forget @EE are down too😭

  • Jamie12g Jamie Johnson #FBPE #BLM (@Jamie12g) reported

    I gave up after 45 minutes on hold with @EE so I guess if they charge me for a trade in phone they received on the 18th, it'll become an issue for a lawyer.

  • PBPT_1 PB Personal Training (@PBPT_1) reported

    @EE Once again I have no network! (emergency calls only). This has happened 3 or 4 times already this year and goes on for most of the day. TW16 area. What's the issue??

  • StuartCowper Stuart Cowper (@StuartCowper) reported

    Impressed with @EE support last night & text based line check with @bt_uk which saw an @OpenreachHelp engineer here first thing to fix a line issue. Less impressed the fault is a result of neighbours ignoring a cable marker, digging it out, and then cutting said cable!

  • lumberjackmack daniel mack (@lumberjackmack) reported

    @EE Hi I've had no phone signal at all today. All only through wifi. Is there an outage in the ip21 area?

  • YogiBatman Marcus McNab (@YogiBatman) reported

    @jsheeh10 @EE I'm guessing we never got anywhere with them Julie-Anne, over 12 hours now and still no internet in G31 😞