EE Outage Report in Hengoed, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Hengoed, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at EE
EE is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (48%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Hengoed, Caerphilly County Borough, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Caerphilly, Cathays, Blackwood, Aberdare, Porth, Ynysddu, Treharris, Pontypridd, Pentre, Cwmbran, Ferndale, Pontypool and Merthyr Tydfil.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Newport |
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| Newport |
Total Blackout | |
| Caerphilly |
||
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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Ty✌🏾️
(@Tyrone_PT) reported
from
Cardiff, Wales
So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂
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Eddy
(@ChrisEddy_7) reported
from
Pontnewydd, Wales
So after speaking to @AppleSupport last week on 3 seperate calls they tell me I have a hardware problem with my phone so under consumer law @EE must fix or replace it. I speak to @EE on Thursday who tell me they are a company who have not taken part in consumer law in 2016.....
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Eddy
(@ChrisEddy_7) reported
from
Pontnewydd, Wales
So I accept that from @EE and sort out my signal/data issues with them to a satisfactory level until I upgrade but they tell me to contact @Apple @AppleSupport immediately as they have given me false information. 4 attempts to contact them without one response or any callbacks!😡
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🐮 DullUddenCow 🏴
(@DullUddenCow) reported
from
Abertillery, Wales
Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!
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Eddy
(@ChrisEddy_7) reported
from
Llanyrafon, Wales
So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
@EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.
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Eddy
(@ChrisEddy_7) reported
from
Pontnewydd, Wales
No network status update messages from @EE since Friday evening, maybe the issues with the masts are finally sorted. First reported the problem back in July, Altho still struggling with service 🙈
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Leah Griffiths
(@LRG0808) reported
from
Llantrisant, Wales
Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!
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Rob S Photography
(@photographyrsp) reported
from
Porth, Wales
Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!
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Huw Jones🏴
(@HuwJones58) reported
from
Porth, Wales
@EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband
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Tom Wise 🏴
(@TomWise_) reported
from
Cwmbran Central, Wales
Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼
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Eddy
(@ChrisEddy_7) reported
from
Pontnewydd, Wales
Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
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Atif Raza
(@atifter) reported
from
Llanyrafon, Wales
Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE
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Andrew Lippiatt
(@LippyBoy123) reported
from
Cwmbran Central, Wales
@EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!
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Ash Lister
(@AshL93) reported
from
Cardiff, Wales
@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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Nathan Fox
(@Foxy_005) reported
from
Cardiff, Wales
@RosssYoungx @EE Who cares, iPhone sucks
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Anthony Pesticcio
(@TheRealBerty) reported
from
Cardiff, Wales
@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon
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Kacey Edwards
(@KaceyEdwards91) reported
from
Pontnewydd, Wales
Wish @EE would stop sending me daily texts and actually ring me back like they said they would a month ago. Worst network and never any signal when at home 🙄
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Biff🔮
(@FxckBethaanyy) reported
@Mark29071823 @AlfieBack__ @EE If you’ve ordered it direct then it’s obvious that it has to come direct, I dunno about the Z folds but Apple are having issues getting the chips which is why they aren’t sending them out, but it could be the same kinda thing at galaxy idk but it’s not EEs fault about the iPhones
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Jonathan Cimmerman
(@jcimmerman) reported
@EE I think it might of been due to me being at work in Darlington (DL1) and server issues?
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Biff🔮
(@FxckBethaanyy) reported
@Mark29071823 @AlfieBack__ @EE Dossers? Learn the meaning of the word. Go back to living in your mums basement, just because I have iPhone? Who gives a ****. I used to have androids all the time one day my galaxy just gave up and I lost everything, they have their issues too, now off you ****
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The *** Trader
(@TheRumTraderLSE) reported
Stuck travelling in UAE with data roaming which is already paid for and not working. Instead EE seems to keep pushing me to buy a data bundle on top of current plan. No help either through their website @EE where are you?
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dr elmyra
(@elmyra) reported
Wow @EE second time in a week my broadband has absolutely tanked (down under the guaranteed minimum, up an order of magnitude less than what it's supposed to be). This is *after* Openreach visit.
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DPDgroup
(@DPDgroup_news) reported
@_BlakeWallace @christatum4949 @EE Hello. We’re sorry to read this, if you are having issues with the delivery of a parcel, please contact us via direct message so we can assist you. Kind regards
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Biff🔮
(@FxckBethaanyy) reported
@Mark29071823 @AlfieBack__ @EE Then ask for a refund and cancel your order if you don’t want to wait.. simple, the rest of us are having the wait, if Apple aren’t sending the phones to EE then they can’t do anything
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Toni
(@toonchlee) reported
@EE why is your signal so ****. What's the point of having a phone that never works? Every phone I've bought on ee same scenario !
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Qubes
(@MQubez) reported
@EE your sim only upgrade prices compared to buying a new one are terrible been with you in like forever will be looking elsewhere unless you can sort something
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ᎬᏴ
(@ebonywilkinsonx) reported
@EE is shocking. Ordered the new iPhone on 24th October, still not had any delivery update or anything!! Absolutely shocking service to just be told we are waiting on stock… so when will I get my phone lol????