EE Outage Report in Hengoed, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Hengoed, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at EE
EE is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (48%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Hengoed, Caerphilly County Borough, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Caerphilly, Cathays, Blackwood, Aberdare, Porth, Ynysddu, Treharris, Pontypridd, Pentre, Cwmbran, Ferndale, Pontypool and Merthyr Tydfil.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Newport |
||
| Newport |
Total Blackout | |
| Caerphilly |
||
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Hengoed, Wales
Latest outage, problems and issue reports in Hengoed and nearby locations:
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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Sarah Lewis
(@drsarahjlewis) reported
from
Abergavenny, Wales
@EE where is my delivery via DPD? Waited all day Thursday and now all day today. No one can help me at DPD ; can’t track driver for some reason. EE sales say not their problem - very poor customer service.
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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Michèle Seren💙
(@MicheleSeren) reported
from
Taff's Well, Wales
@EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help
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Mike Conjoice
(@mikeconjoice) reported
from
Blaenavon, Wales
Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!
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Daniel Thomas
(@dklthomas6666) reported
from
Newport, Wales
@EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.
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Owain Llŷr Harris
(@owainharris3) reported
from
Porth, Wales
@EE network down in my workplace again. Really not good enough. #nosignal #poorservice
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Magic Man
(@MagicMerry88) reported
from
Merthyr Tydfil, Wales
@EE please help my girlfriend. She is an EE customer and wants to buy Samsung galaxy buds 2 on your ee shop and she has a vault discount code through the blue light card. How does she apply it?
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Destiny La Roja 💖 (she/they)
(@DestinyRoja) reported
from
Cathays, Wales
@EE why would you remove my discount, overcharge me £100 and refuse to fix it
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Allan Rees
(@welshpolitical) reported
from
Cardiff, Wales
@EE why have you redesigned your app My EE app.... again? Its crap.
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE
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lisa marshall
(@lisa150_5) reported
from
Merthyr Tydfil, Wales
@EE It’s about the continued signal issues and having to ring each month and my husband checked yesterday & they haven’t given him his credits I’ve had to buy another sim with another network just to have signal & if I cancelled my contracts they still want to charge me
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lisa marshall
(@lisa150_5) reported
from
Merthyr Tydfil, Wales
@EE Yes Phil it is the cell in our area is down & farmer won’t let ee on the land to fix it, surly thou we shouldn’t have to keep ringing or in my case I can’t, so do an online chat every month, most people in my area are annoyed now as should just give credit for few months
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lisa marshall
(@lisa150_5) reported
from
Abercanaid, Wales
@EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
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Maarten
(@MaartenSleeckx) reported
from
Victoria, Wales
@EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?
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Magic Man
(@MagicMerry88) reported
from
Aberdare, Wales
@EE My girlfriend has a vault code with her blue light card. She wants to buy samsung galaxy buds 2. But it doesn't give her the option to apply the code. Please can you help.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Samir Sawhney
(@Sawhno) reported
@EE hi! Called a few weeks ago to cancel a tablet contract and haven't heard anything to confirm since then? Was also meant to get a call about a potential business additional line. Please advise.
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Alisha
(@alishakaytyler_) reported
@EE Ending my @O2 contract! I pay £200 a month most months for my phone bill and I’ve said I’m not happy with the service I receive.
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Jill Gifford
(@jillzg) reported
@EE sick to death of my home broadband being either totally down or slow !!! I was guaranteed a minimum speed ... it’s not happening what is going on ? My kids have used all their data !!!
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Al
(@up_the_ARSE_nal) reported
Anyone else having problems with the @EE mobile app?
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Kyle Metcalfe
(@KyleMetcalfe17) reported
@EE my internet on my phone is still not working from yesterday around 6pm!
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Thomas Coyle
(@ThomasMCoyle) reported
@EE what is it with your broadband? it’s fine one week then the next week it’s then on off on off 7/8 times an hour! We pay for a service but it just keeps playing up. This is especially irritating as me and the wife are working from home! Speed is fluctuating like crazy too!
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John Briggs
(@briggsy3o) reported
@EE Worst network ever DO NOT USE
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chazz
(@chazz_33) reported
@EE I want to upgrade to sim only but it won’t let me amend the address. My upgrade was due at the beginning of this month so I need to do it ASAP to avoid unnecessary charges. Pls help.
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Adam Baker
(@AdamBak29805537) reported
@DeanofLaw @EE You dont need to extend the contract, just keep paying the broadband until youre ready to cancel and then let them know. They usually have something like a 30 day notice period so make sure you let them know beforehand.
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JW 🇬🇧
(@littlemissj74) reported
Why are you calling me repeatedly every day @ee ?? Yet no message is left. This has been happening for about 2 weeks now. If there is not a problem with my account, then please leave me alone. If I have a query, I will contact you.