EE outages and service status in Hengoed, Wales

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Hengoed, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hengoed, Wales

The most recent EE outage reports came from the following cities: Newport, Hengoed, Treharris, Cwmbran, Cardiff, Merthyr Tydfil, Caerphilly, Pontypridd, New Tredegar, Bargoed, Blackwood, and Pontyclun.

City	Problem Type	Report Time
Newport	Internet	1 day ago
Newport	Internet	1 day ago
Newport	Internet	2 days ago
Hengoed	Wi-fi	6 days ago
Treharris	Phone	8 days ago
Cwmbran	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 4 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Cath (@CatherineJ43) reported 5 minutes ago from Pengam, Wales

  Hello @TalkTalk why are you still trying to bill me when I switched provider to @EE who, incidentally, are providing a much better service at a much lower price than you ever did. I also never had the £85 cash back promised. Take anything owed out of that 👍🏼 avoid Talk Talk!!!

• 
  dawn pugh (@dawninyoureyes1) reported 6 minutes ago from Pontypridd, Wales

  @EE I want to cancel my contract

• 
  CM Kerplunk (@Rivers_Slowmo) reported 7 minutes ago from Cardiff, Wales

  @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

• 
  lisa marshall (@lisa150_5) reported 9 minutes ago from Merthyr Tydfil, Wales

  @EE It’s about the continued signal issues and having to ring each month and my husband checked yesterday & they haven’t given him his credits I’ve had to buy another sim with another network just to have signal & if I cancelled my contracts they still want to charge me

• 
  Daniel Thomas (@dklthomas6666) reported 12 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Cllr Alan Jones Blaenavon TC & Torfaen CBC, (@alanjonestcbc) reported 13 minutes ago from Blaenavon, Wales

  @EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007

• 
  Rob O'Keefe (@WelshROK) reported 17 minutes ago from Merthyr Tydfil, Wales

  @EE Hi I upgraded to an S9 plus within the last 12 months and it has developed a white bar down a section of the right hand of the screen, can you advise best process to get it repaired. I am on a monthly contract, obtained from one of your stores

• 
  Simon Latham (@Welsh_Si) reported 17 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  Gareth Lewis (@cllrglewis) reported 17 minutes ago from Abercanaid, Wales

  Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

• 
  kebab (@kenandavestone) reported 20 minutes ago from Newport, Wales

  @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 24 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Rob S Photography (@photographyrsp) reported 32 minutes ago from Porth, Wales

  Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!

• 
  sheryl fussell (@chickenshed24) reported 42 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

• 
  Nörm•i•am (@storrmin571) reported 43 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  Eddy (@ChrisEddy_7) reported 44 minutes ago from Pontnewydd, Wales

  Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈

• 
  Rochelle Theaker (@roch123) reported 54 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  kev percy (@kevpercy84) reported 55 minutes ago from Abergavenny, Wales

  Can someone @EE let me know what happened this morning. No signal at all and can’t access my podcasts. On the WiFi now but come off that and nothing. #help #needmyphone

• 
  dragon123 (@dragon123456654) reported 55 minutes ago from Abergavenny, Wales

  @EE awful service over the last week NP7 area. Can I have some of my line rental back please as I have been unable to make or receive calls

• 
  🐮 DullUddenCow 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DullUddenCow) reported 57 minutes ago from Abertillery, Wales

  Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Julie F (@jvfisher59) reported 5 minutes ago

  @EE Can you explain why I need to pay £100 for technician to come out & sort WiFi extender issue when we already pay expensive broadband package? Truly awful customer service & call handler just cut me off when I asked to speak to manager😡

• 
  David Echo Guild (@echopark24) reported 5 minutes ago

  Spent 30mins trying to log in to the @EE app. Asks me the same questions like password, pin and it will text me a code, but errors out. I checked their tags and seemly I'm not the only one with issues. Tried their service checker but the link takes me to the app... Why?

• 
  Neil Davis (@neiltheshaker) reported 6 minutes ago

  @EE you sent me an order confirmation email and a plan confirmation email last Friday but apparently my order didn’t complete. Still not responded to my complaint about this and your previous response on here was also dreadful. UK’s best mobile network? Absolutely unbelievable!

• 
  Andrew MacDowall (@andrewmacdowall) reported 10 minutes ago

  Endless @EE incompetence. Never possible to download pdf bills from the website, despite promises it's about to be fixed. So I have to call every quarter for them to be emailed. Latest email doesn't even have them attached. Any better providers out there?

• 
  Karim Harbott (@KarimHarbott) reported 10 minutes ago

  @EE With respect, your call centres have failed spectacularly to help me in 15-20 attempts. They have put me through to Apple support, BT support, cut me off, not resolved my issue. Why would I call again? You have had a life chances. @Offcom is my last resort.

• 
  gillian mary (@gillianwyatt601) reported 12 minutes ago from Quainton, England

  @EE ... Could someone from EEtop up card please contact me... I tried to top up my phone because @tescomobile are unable to help me topping up my mobile on their app... so I topped up using EE... they took £19.60 from my bank account but have failed to top up my phone... I would

• 
  shaun (@1971wilko) reported 12 minutes ago

  @Ofcomsheep @EE That is your most stupid post yet, but then we have already established you're a lying hypocritical thick ****.

• 
  Jac Dee 🇺🇦 (@Jacsplace3) reported 15 minutes ago

  Still no home internet connection from @EE On Thursday at 14:45 they said it will be back on within the hour. A further call they said by the evening. Friday they said it will be back on in 4-6 hours. It's now Saturday. Are customer service colleagues encouraged to tell untruths?

• 
  Kev (@KevlarBrock) reported 15 minutes ago

  @EE I’d really recommend you provide the service I’m paying you for. Don’t see what calling the tech team will achieve when it’s your end that’s the issue, again.

• 
  TankMatt and 452 other people (@tank_matt) reported 16 minutes ago

  @EE I will put it here. I can’t call and get told to use the relay app because what don’t work due to the issue Im having