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EE Outage Report in Pontypool, Torfaen County Borough, Wales

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The latest reports from users having issues in Pontypool come from postal codes NP4.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Pontypool, Torfaen County Borough, Wales 07/20/2025 02:45

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (38%)

    Internet (38%)

  2. Phone (27%)

    Phone (27%)

  3. Total Blackout (21%)

    Total Blackout (21%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Pontypool, Torfaen County Borough, Wales

The most recent EE outage reports came from the following cities: Cardiff, Bedlinog, Newport, Blackwood, Caerphilly, Pontypool, Abergavenny and Treharris.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomBedlinog Phone
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCardiff Wi-fi

Community Discussion

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EE Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • dklthomas6666 Daniel Thomas (@dklthomas6666) reported from Newport, Wales

    @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

  • mikeconjoice Mike Conjoice (@mikeconjoice) reported from Blaenavon, Wales

    Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

  • MaartenSleeckx Maarten (@MaartenSleeckx) reported from Victoria, Wales

    @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

  • desta_omar Desta Omar (@desta_omar) reported from Cardiff, Wales

    Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

  • drsarahjlewis Sarah Lewis (@drsarahjlewis) reported from Abergavenny, Wales

    @EE where is my delivery via DPD? Waited all day Thursday and now all day today. No one can help me at DPD ; can’t track driver for some reason. EE sales say not their problem - very poor customer service.

  • welshpolitical Allan Rees (@welshpolitical) reported from Cardiff, Wales

    @EE why have you redesigned your app My EE app.... again? Its crap.

  • MicheleSeren Michèle Seren💙 (@MicheleSeren) reported from Taff's Well, Wales

    @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • Heidi_Wurst Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

  • judiththomas4 jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

  • Tudorbrewery Tudor Brewery (@Tudorbrewery) reported from Brynmawr, Wales

    @123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.

  • AndyJPetersen Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • BenThatFlies Ben Williams (@BenThatFlies) reported from Penmaen, Wales

    @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

  • thelee_x_w lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • Rivers_Slowmo CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • ChijiokeAham Chijioke Ahamefula Emenike (@ChijiokeAham) reported

    @EE I will be very honest in expressing my displeasure with your service to me and my family. First it was the non-functional App, limiting my ability to control my children's online activities (which has lingered for over 4 months). The latest is total outage of the Internet.

  • Spearmint2024 Gavin Wrigley (@Spearmint2024) reported

    @ee haven’t you got any transmitters in Cornwall? Signal down there was terrible!

  • AnnieandMaisie Annabel Pritchard (So blessed). (@AnnieandMaisie) reported

    @EE How dare you seng my Mother a letter about a Final Suspension Warning. Her EE direct debit was recently cancelled so damn well apologize to her. Account number - 194933744.

  • Lauren_kelsall Lauren (@Lauren_kelsall) reported

    @EE two payments have been taken this month and I can’t get through to customer support. Please can you help

  • s23_ODP Sophie G (@s23_ODP) reported

    @EE Couldn’t find the solution to making them stop on that link I’m afraid

  • ripnetuk George Styles (@ripnetuk) reported

    @EE why do you make it so hard to buy from you? Want to renew for another 24 months. Web site broken (too many redirects), phone line 20+ minute wait, and shop in Canterbury left me standing like a lemon for 15 minutes before I gave up and left. Have now got my PAC to go to three

  • ThomasTyrrell Thomas Tyrrell (@ThomasTyrrell) reported

    @EE hi EE. When will you sort out the money you owe me? I’ve been paying for 2x broadband for a year, you have all the records and agreed what’s owed. It’s becoming a bit of a joke now. Please help

  • filmAlive Andrew Walker (@filmAlive) reported

    @EE I have the 30 day rolling SIM only contract with you and broadband. My wife now wants the same 30 day SIM but when I sign in it says I can't get another. Is that right?

  • vinayc89 Vinay (@vinayc89) reported

    @EE And on top of that I’ve been a loyal customer for 18+ years and I’m on your most expensive plan with multiple lines…since they refuse to do anything…GET ME OUT OF MY CONTRACT!!

  • vinayc89 Vinay (@vinayc89) reported

    @EE I’ve spent hours on calls with your unhelpful team…I explain to them that I have no signal in my area but because their checklist tells them that it’s “good service” they don’t do anything about it. I’m paying monthly to receive no/poor service and no support to try sort it.