EE outages and service status in Pontypool, Wales

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypool, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypool, Wales

The most recent EE outage reports came from the following cities: Pontypool, Newport, Blackwood, Abergavenny, Cwmbran, Treharris, Caerphilly, Hengoed, and New Tredegar.

City	Problem Type	Report Time
Pontypool	Wi-fi	1 hour ago
Newport	TV	5 hours ago
Newport	Total Blackout	2 days ago
Blackwood	Phone	2 days ago
Blackwood	Internet	3 days ago
Abergavenny	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

• 
  K A C E Y (@KaceyEdwards91) reported 3 minutes ago from Pontllanfraith, Wales

  Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

• 
  sheryl fussell (@chickenshed24) reported 4 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  Andrew Lippiatt (@LippyBoy123) reported 6 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  🐮 DullUddenCow 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DullUddenCow) reported 7 minutes ago from Abertillery, Wales

  Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!

• 
  Steffan McMahon (@Steffan_McMahon) reported 9 minutes ago from Bargoed, Wales

  @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

• 
  Lisa Howells (@lhowellscuro) reported 11 minutes ago from Abergavenny, Wales

  @EE Hi my company phone has been experiencing no network connection again! Can you please advise how long this will take ? Started yesterday ...super inconvenient

• 
  lee williams (@thelee_x_w) reported 15 minutes ago from Cwmbran Central, Wales

  Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

• 
  Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported 15 minutes ago from Risca, Wales

  @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

• 
  lee williams (@thelee_x_w) reported 20 minutes ago from Cwmbran Central, Wales

  Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 20 minutes ago from Caerphilly, Wales

  @EE can I get some help please, I’m missing 4gb of my data.

• 
  Dino Tessaro (@savalleyboy) reported 22 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Steffan McMahon (@Steffan_McMahon) reported 26 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  Eugene OCarroll (@EugeneOakharold) reported 33 minutes ago from Langstone, Wales

  @EE the network is quite slow today NP18 2NT any ideas??

• 
  Mike Conjoice (@mikeconjoice) reported 36 minutes ago from Blaenavon, Wales

  Excellent work from @EE today, refused to speak to me because I said my name was Michael, not Mike which didn’t match the account so I was classed as a 3rd party. Impressive way to lose a customer so quickly!

• 
  Tudor Brewery (@Tudorbrewery) reported 37 minutes ago from Brynmawr, Wales

  @123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.

• 
  kebab (@kenandavestone) reported 39 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 50 minutes ago from Panteg, Wales

  Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

• 
  Kacey Edwards (@KaceyEdwards91) reported 52 minutes ago from Pontnewydd, Wales

  Wish @EE would stop sending me daily texts and actually ring me back like they said they would a month ago. Worst network and never any signal when at home 🙄

• 
  Michèle Seren💙 (@MicheleSeren) reported 52 minutes ago from Taff's Well, Wales

  @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

• 
  Ross Maisey (@TweetterRoss) reported 58 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  caitlyn1972 (@AlwaysAnAngel72) reported 4 minutes ago

  @EE waiting for my new phone which should have been here yesterday but was a problem with your end. It was sent yesterday but I don't have an order number to track it fully. How do I get this please? I got the text from DPD but it's just stuck at Morley Depot.

• 
  Steff McD (@Steffmcd80) reported 6 minutes ago

  @EE looking at an upgrade for my wife and i but your prices are a joke can get better deals elsewhere so guess i will be leaving after years of being a customer

• 
  caitlyn1972 (@AlwaysAnAngel72) reported 9 minutes ago

  @Greaves24Tg @EE @tg well, that’s that sorted. Rang EE, some issue with back office, they’d not put through the order for my phone (?), ordered now, delivered tomorrow…and they’ve refunded delivery fee I had paid yesterday. Happy days. But flipping Nora…these scam helpline twitter accounts 🙄🙄

• 
  Equilan (@Equilan) reported 11 minutes ago

  @EE any further advice that doesn't work @EE?

• 
  MCFC Ant (@MCFC2012) reported 13 minutes ago

  @Gillykins58 @EE Horwich Gill. Really bad for WiFi dropping.

• 
  lippyduck (@lippyduck) reported 14 minutes ago

  @EE | already did that. They changed it. It immediately changed back. It has happened several times before. There should be an option in the app to manage it myself. I'm an idiot for talking to a bot. But I'd be an idiot to talk to you too because the same thing always happens.

• 
  David (@Hornyletloose) reported 15 minutes ago

  @EE How about sorting the quality of service I am getting from your god awful Internet, and more importantly sort out the ******* inept customer service.

• 
  "Lady" Harwell because my butcher said I talk posh (@wearesiam) reported 15 minutes ago

  @EE @BT email still down!

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Tony Burns 🌟💙 (@Anthony_Burns) reported 17 minutes ago

  @EE is it my end? or has your app and website been having problems most of today? Still unable to access any of your services

• 
  Robert Melvin (@Melvin23Rob) reported 21 minutes ago

  @EE Yes, however your contact system is so poorly configured that, having fought through the very poor AI to get to a human, they always appear unable to do anything after 30 minutes of identification and account checks