EE Outage Report in Pontnewydd, Torfaen County Borough, Wales
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Pontnewydd, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontnewydd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (40%)
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Phone (29%)
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Total Blackout (14%)
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Wi-fi (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Pontnewydd, Torfaen County Borough, Wales
The most recent EE outage reports came from the following cities: Abertillery, Cardiff, Newport, Caerphilly, Pontypool, Blackwood, Hengoed and Bargoed.
City | Problem Type | Report Time |
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Internet | ||
Internet | ||
Internet | ||
Phone | ||
Total Blackout | ||
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Pontnewydd, Wales
Latest outage, problems and issue reports in Pontnewydd and nearby locations:
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lee williams (@thelee_x_w) reported from Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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Simon Latham (@Welsh_Si) reported from Caerleon, Wales
@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
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Andy Vaughan 🏴 🔰 (@AndyVaughan21) reported from Risca, Wales
@SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.
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John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales
@EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳
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Ben Williams (@BenThatFlies) reported from Penmaen, Wales
@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
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NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales
@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
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sheryl fussell (@chickenshed24) reported from Rudry, Wales
Still no network @EE WHAT ARE YOU DOING ABOUT IT ??
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Ben mayo (@Benjymayo) reported from Caldicot, Wales
@EE hi there, trying to get onto my EE, but no joy. Can’t get hold of anyone for help either?
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Rhys (@TheRhysCooper) reported from Cardiff, Wales
@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
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CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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Lisa Howells (@lhowellscuro) reported from Abergavenny, Wales
@EE Hi my company phone has been experiencing no network connection again! Can you please advise how long this will take ? Started yesterday ...super inconvenient
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Chris Taylor🚛💥🤦♂️ (@pinguc7gjt) reported from Blaenavon, Wales
@EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.
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Paul Blunsdon (@R18LUN) reported from Abergavenny, Wales
@EE Any chance of sorting out your network in Abergavenny sometime in the next decade? It's becoming a regular talking point now amongst residents of our town.. Its only EE people complain about. How do i go about getting a refund?
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Stephen Davies (@man_of_gwent) reported from Abergavenny, Wales
@EE have you got any idea when the signal issue will be rectified in Abergavenny please?
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Orange head (@rustyrossco) reported from Caldicot, Wales
@EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼
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John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales
@EE Morning. No signal in Cardiff. Any known issues?
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Lee Webster (@leeweb79) reported from Caerphilly, Wales
@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
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sheryl fussell (@chickenshed24) reported from Rudry, Wales
@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?
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𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, Wales
Been an @EE customer for donkeys years and level of customer service I have had today is shocking!
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sheryl fussell (@chickenshed24) reported from Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
EE Issues Reports
Latest outage, problems and issue reports in social media:
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gpb (@omb1688) reported
@EE Do you have a major service outage in BN14? Our connection went down at exactly 5PM today. Please let us know when our connection would be back up and how we can track the status of this outage?
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NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales
@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
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dgc72 (@dgc721) reported
@EE can l cancel my contract over twitter? As l have been waiting to speak to someone for days now regarding an upgrade and now have simply lost the will to live waiting for anyone to answer.
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Jenny Davidson-Boyd (@jennyDB_HR) reported
@EE parents having issues with broadband - not getting the speeds guaranteed when they signed up in Nov - can’t even run an MSTeams call! I need a contact email to discuss on their behalf as customer help number constantly busy. Please help.
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BROnan (@BROnan__) reported
@EE I got a new sim with you guys and swapped the number from a pervious sim(still from you guys) and was told that would stop the old contract. However im being billed for both. Is there anywhere on the website I can cancel the old one?
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Allen Heard (@AllenHeard) reported
Help me out internet, I have a faulty @bt_uk disc, BT have given me fault reference, told to go back to @EE as I bought from them, (owned by BT anyway) product is guaranteed for 3 years, EE said they only replace within 30 days, each saying the other should replace. Help!!
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TMGK (@TMGK15) reported
@EE can someone explain how my phone wasn't delivered because it wasn't 'allocated' for delivery even though someone confirmed it would be delivered on the phone this morning? I now have to go to the back of the delivery list. Great way to treat loyal customers.
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Vaughn Burns (@Burnsey1985) reported
@EE Yes my free upgrade, my partners contract ended a few months back and getting offered poor deals too she was holding off but is put off by that price
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abi JUYEON DAY (@ENBYJUYEON) reported
your wifi sucks @EE
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Andy (@hhaarrryyyy2020) reported
@EE I'm still a deeply unhappy, long standing customer left in limbo for the time being.