EE Outage Report in Pontnewydd, Torfaen County Borough, Wales
Problems detected
Users are reporting problems related to: phone, internet and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Pontnewydd, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontnewydd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at EE
EE is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (41%)
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Internet (36%)
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Wi-fi (11%)
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Total Blackout (6%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Pontnewydd, Torfaen County Borough, Wales
The most recent EE outage reports came from the following cities: Cardiff, Hengoed, Bargoed, Newport, Cwmbran, Pontypool, Blackwood, Tredegar, Caerphilly and Ebbw Vale.
City | Problem Type | Report Time |
---|---|---|
Cardiff | Internet | |
Hengoed | Phone | |
Cardiff | Phone | |
Bargoed | Phone | |
Newport | Wi-fi | |
Hengoed | Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Pontnewydd, Wales
Latest outage, problems and issue reports in Pontnewydd and nearby locations:
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Ben mayo
(@Benjymayo) reported
from
Caldicot, Wales
@EE hi there, trying to get onto my EE, but no joy. Can’t get hold of anyone for help either?
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𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥
(@LukeSomerset) reported
from
Cardiff, Wales
Been an @EE customer for donkeys years and level of customer service I have had today is shocking!
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service
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Paul Blunsdon
(@R18LUN) reported
from
Abergavenny, Wales
@EE Any chance of sorting out your network in Abergavenny sometime in the next decade? It's becoming a regular talking point now amongst residents of our town.. Its only EE people complain about. How do i go about getting a refund?
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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Cllr Alan Jones Blaenavon TC & Torfaen CBC,
(@alanjonestcbc) reported
from
Blaenavon, Wales
@EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Chris Lent
(@MrChrisLent) reported
from
Cardiff, Wales
@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband
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Lisa Howells
(@lhowellscuro) reported
from
Abergavenny, Wales
@EE Hi my company phone has been experiencing no network connection again! Can you please advise how long this will take ? Started yesterday ...super inconvenient
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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NonWatcyn #IndyWales
(@nonwatcyn) reported
from
Cardiff, Wales
@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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Simon Latham
(@Welsh_Si) reported
from
Caerleon, Wales
@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal
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Rhys
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
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Chris Taylor🚛💥🤦♂️
(@pinguc7gjt) reported
from
Blaenavon, Wales
@EE can you tell me if you are experiencing network problems in the pontypool blaenavon area in south wales I have no signal, 4g, and the wifi is patchy. It's never been like this.
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Orange head
(@rustyrossco) reported
from
Caldicot, Wales
@EE Think il wait until the handset is free,, you’re having my pants down enough as it is 👍🏼
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart GT
(@SilverSarge) reported
@EE How difficult can you make turning off paper billing, no option online, have to sign up for EE community to find solution, only to be told to call customer services. Called umpteen times, only to be cut off due to high call rates.
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Perks of being Chris
(@Cringlenect) reported
@EE any update on the service outage in m41? I've got no 4g or 5g coverage
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Calleigh. M Turner
(@calleighmariexo) reported
@EE Hi, can someone help me pls. I keep getting calls off mobile numbers that are silent at the other end. I’ve had 4 today in less than 3 hours. I’ve blocked them all, but what could this be?!
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David Heaslet
(@heaslet) reported
@EE Looking on your app feedback it does look like I'm not alone with this issue 🤔 maybe you can't fix this at all and you are just bullshitting your customers - you need some decent devs in!!
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Sam 🏴
(@samschwartz95) reported
@EE hi seem to be having a problem accessing my bt sports account which I have through my contract just wondering if you would be able to help me please?
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Cat Ramsay
(@chaboolia) reported
@EE Your online chat advisor has changed my account and rather than go down the rabbit hole of trying to fix it with them (because they made a simple billing enquiry turn into changes to my account!!) and now i can't call you to speak to anyone to rectify it!
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-𝐉𝐀𝐌𝐈𝐄-
(@AMadmanNotABox) reported
@claytonhickman @The_Cybermatt @EE Yeah. Scam. They’d never send a link. Forward it to 7726 (it’s free) and that’ll report it to them for investigation & just deleted the message after forwarding.
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dave b
(@dblanchard589) reported
@EE when are you going to fix the app and website as i can't log in its been 2 weeks now. I need to check my bill
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Natasha
(@NatashaKeith) reported
When @EE stops doing ads with Kevin Bacon, I'll happily switch... Can't encourage bad behaviour. #ads
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Dean Kavanagh
(@dean_kavanagh) reported
On hold to @EE. Currently playing Christmas music. If I get Whammed I'm going to be furious. It wouldn't be a problem, if you actually answered the phone.