EE outages and service status in Pontnewydd, Wales

Problems in the last 24 hours in Pontnewydd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontnewydd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontnewydd, Wales

The most recent EE outage reports came from the following cities: Newport, Caerphilly, Hengoed, Cwmbran, New Tredegar, Bargoed, and Blackwood.

City	Problem Type	Report Time
Newport	Internet	1 day ago
Newport	Wi-fi	7 days ago
Caerphilly	Internet	11 days ago
Newport	Internet	14 days ago
Newport	Internet	14 days ago
Newport	Internet	14 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Pontnewydd, Wales

Latest outage, problems and issue reports in Pontnewydd and nearby locations:

• 
  Eddy (@ChrisEddy_7) reported 2 minutes ago from Llanyrafon, Wales

  So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

• 
  Atif Raza (@atifter) reported 7 minutes ago from Llanyrafon, Wales

  Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

• 
  dragon123 (@dragon123456654) reported 12 minutes ago from Abergavenny, Wales

  @EE awful service over the last week NP7 area. Can I have some of my line rental back please as I have been unable to make or receive calls

• 
  Angela Sweeney (@angelawales) reported 12 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  Eddy (@ChrisEddy_7) reported 12 minutes ago from Pontnewydd, Wales

  No network status update messages from @EE since Friday evening, maybe the issues with the masts are finally sorted. First reported the problem back in July, Altho still struggling with service 🙈

• 
  Ben Williams (@BenThatFlies) reported 21 minutes ago from Penmaen, Wales

  @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

• 
  kev percy (@kevpercy84) reported 23 minutes ago from Abergavenny, Wales

  Can someone @EE let me know what happened this morning. No signal at all and can’t access my podcasts. On the WiFi now but come off that and nothing. #help #needmyphone

• 
  Iestyn T Davies (@iestyntdavies) reported 24 minutes ago from Newport, Wales

  @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

• 
  Simon Latham (@Welsh_Si) reported 31 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  geraint evans (@mrbean1977) reported 32 minutes ago from Fochriw, Wales

  @EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 32 minutes ago from Panteg, Wales

  @EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.

• 
  Gill Howells (@gilliehowells) reported 37 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  Cllr Alan Jones Blaenavon TC & Torfaen CBC, (@alanjonestcbc) reported 38 minutes ago from Blaenavon, Wales

  @EE I’m looking to cancel my account and move to another supplier could you contact me please 07979990007

• 
  Michèle Seren💙 (@MicheleSeren) reported 41 minutes ago from Taff's Well, Wales

  @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

• 
  Lucy (@HeyLucyAnne) reported 45 minutes ago from Rhymney, Wales

  Yep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work

• 
  sheryl fussell (@chickenshed24) reported 46 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  Vicki Price (@mrsvpricetweets) reported 48 minutes ago from Gilwern, Wales

  @EE Great support offering NHS free data - how about doing the same for families who are using up data to access home learning. Surely there is a need there.

• 
  kebab (@kenandavestone) reported 54 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Andrew Lippiatt (@LippyBoy123) reported 54 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  Lee Webster (@leeweb79) reported 58 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carole Hawkins (@hawkins_carole) reported 3 minutes ago

  @EE What the heck are you playing at now - a text message to be sent every time one wants to see emails and you state send text to the email address you can't get into without the passcode - what idiot in your company dreamed this mess up.

• 
  Karen Loughridge (@KLearn) reported 3 minutes ago

  Complaint ID29651411 now reported closed - you have not yet processed the SAR request it contains. @EE customer service is beyond a joke!

• 
  Paul (@insittingbourne) reported 8 minutes ago

  @ee #o2 sort out your masts near # Iwade Kent. 4hrs stuck in traffic with terrible service on both networks barely communicate either anyone. This is 2026 sort it out

• 
  ObamaWellington (@ObamaWellington) reported 15 minutes ago

  @EE @geynosha Hahaha that is the most ridiculous and anti-customer system for accessing hotel WiFi, you realise that EE? At no stage should having to go to a shop to pick up an UK EE sim card be a required activity.

• 
  Alastair 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@ally_watp) reported 15 minutes ago

  Why is it when no matter what time of day you go on them, the @ee app & website constantly have issues

• 
  David (@ramthelinefeed) reported 16 minutes ago

  @EE @nickduval Maybe your systems are ****? 🙈

• 
  𝐈𝐳𝐳𝐢𝐞 𝐅𝐫𝐚𝐧𝐜𝐢𝐬 (@_izzfrancis) reported 16 minutes ago

  @EE Furious and appalled with customer service. Your employee gave my phone away to the wrong customer after leaving it for a battery repair yesterday. Went to pick it up at 5pm, for them to have no answer on what to do next!! No, I cannot call, because I have no phone. Please DM

• 
  TankMatt and 452 other people (@tank_matt) reported 18 minutes ago

  Had an issue with @EE for weeks and they just refusing to help.

• 
  𝐀𝐃𝐙 (@ad_moran4) reported 19 minutes ago

  @EE can you please tell me why I’ve had Nigerian scammers calling me directly through your X account and harassing me. You need to check your support team account because it’s been hacked , they wanted my WhatsApp details.

• 
  Dan B (@doomlooped) reported 22 minutes ago

  @1pMobile @EE Hi. I've had zero network or mobile coverage over the past 3 days indoors. Previously had low 5G coverage for voice and calls.. Please can you investigate? BS20 0.