EE outages and service status in Caerphilly, Wales
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- EE generated 2 outage signals in the last 24 hours around Caerphilly, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Jun 5, 3:48 PM GMT+1.
- Internet (38%)
- Wi-fi (31%)
- Phone (19%)
- Total Blackout (8%)
- TV (4%)
The latest reports from users having issues in Caerphilly come from postal codes CF83 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 5: Problems at EE
EE is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Caerphilly, Wales
The most recent EE outage reports came from the following cities: Pontypool, Newport, Blackwood, Cardiff, Cwmbran, Porth, Treharris, Caerphilly, Hengoed, Merthyr Tydfil, Pontypridd, and New Tredegar.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool
|
Wi-fi | 59 minutes ago |
|
Newport
|
TV | 4 hours ago |
|
Newport
|
Total Blackout | 2 days ago |
|
Blackwood
|
Phone | 2 days ago |
|
Blackwood
|
Internet | 3 days ago |
|
Newport
|
Wi-fi | 4 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales@EE Morning. No signal in Cardiff. Any known issues?
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Gareth Lewis (@cllrglewis) reported from Abercanaid, WalesHello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?
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Andy Petersen (@AndyJPetersen) reported from Cardiff, WalesWhen do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Simon Latham (@Welsh_Si) reported from Caerleon, Wales@EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?
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🏴JoJo🏴 (@JoanneChurcher) reported from Cardiff, Wales@roch123 @EE Omg this is awful!!!!! 😡
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sheryl fussell (@chickenshed24) reported from Rudry, WalesStill no network @EE WHAT ARE YOU DOING ABOUT IT ??
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Rochelle Theaker (@roch123) reported from Cardiff, WalesAbsolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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sheryl fussell (@chickenshed24) reported from Rudry, Wales@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?
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CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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Neil (@neilbennett0707) reported from Merthyr Tydfil, WalesWell 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out
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Eddy (@ChrisEddy_7) reported from Pontnewydd, WalesSo after speaking to @AppleSupport last week on 3 seperate calls they tell me I have a hardware problem with my phone so under consumer law @EE must fix or replace it. I speak to @EE on Thursday who tell me they are a company who have not taken part in consumer law in 2016.....
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Samantha (@Samanth82113398) reported from Cardiff, Wales@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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Eddy (@ChrisEddy_7) reported from Pontnewydd, WalesNo network status update messages from @EE since Friday evening, maybe the issues with the masts are finally sorted. First reported the problem back in July, Altho still struggling with service 🙈
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Gavin Lewandowski (@gavinlew) reported from Butetown Community, Wales@ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity
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Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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🏴 Kelly Colwill 🏴👏🌈💙 (@w3l5hg4l) reported from Ferndale, Wales@EE I have tried... I need help with completing my new upgrades
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Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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Rob O'Keefe (@WelshROK) reported from Merthyr Tydfil, Wales@EE Hi I upgraded to an S9 plus within the last 12 months and it has developed a white bar down a section of the right hand of the screen, can you advise best process to get it repaired. I am on a monthly contract, obtained from one of your stores
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Ty✌🏾️ (@Tyrone_PT) reported from Cardiff, WalesSo @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂
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dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Bacon (@Jaybacon31) reported@EE why are you so hard to get hold off? Always seems to be an issue logging in or with your systems. Supposed to have a router delivered today but can’t see what’s happening with it, been stuck in all day and I’m going greyer by the minute! Any chance if an update
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W. Clifton (@wclifton968) reported@AlanHeycock @SomeUKTeslaGuy @EE 1p Mobile is ran by Utility Warehouse, a Mutli-Level Marketing company, which is great if you want to support a business less trustworthy than BT/EE.
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Mandy (@mandydunne_x) reported@EE had no service since yesterday morning still have no service at almost 3pm, this has been over 24 hours with nothing, cant make calls or texts who do we contact as this is a joke
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David (@Hornyletloose) reported@EE How about sorting the quality of service I am getting from your god awful Internet, and more importantly sort out the ******* inept customer service.
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𝗗𝗔𝗥𝗧𝗛 𝗩𝗔𝗗𝗘𝗥 𝗡o1™🌐 (-o-) (@Darth_VaderNo1) reported@loisgriff_ @EE Fair point. Well its more hilly where I am and their coverage down here is naff.
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✵°✵｡✰ ℙ𝕒𝕞 ✰｡✵°✵ (@Pam_ela24) reported@EE how is it not possible to apply my NHS discount because it wasnt done at point of upgrade? Been told my option would be to return the phone and cancel upgrade before upgrading again which is more hassle than you just adding the discount which has been on the account before
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ME Costello 🌳 (@MaryECostello) reported@EE hello need help and advice. Your set up only pushes to mobile support, broadband the problem. Must say since switching to you service has been poor
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Gill Clarke 🐝 (@Gillykins58) reported@MCFC2012 @EE Not sure where you are based but we are in Cheshire with BRSK. Never had an issue with the Wi-Fi since we changed to BRSK.
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LP (@LP15393) reported@LisaWalkernffc @EE Not the only one. App is down apparently. Same thing happening for me
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🍭 (@dancetillwedi3) reported@EE your customer service is terrible. Your representative was extremely pushy and made me feel uncomfortable when I tried to cancel my wifi. The process is also extremely difficult for no reason