EE outages and service status in Caerphilly, Wales
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Full Outage Map
- EE generated 0 outage signals in the last 24 hours around Caerphilly, including 0 direct reports.
- The most common problems reported in this area mention Internet, Phone, and E-mail.
- The most recent signal from this area was received Jul 5, 9:26 AM GMT+1.
- Internet (56%)
- Phone (22%)
- E-mail (11%)
- Total Blackout (11%)
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Caerphilly, Wales
The most recent EE outage reports came from the following cities: Cardiff, Aberdare, Merthyr Tydfil, Treharris, Hengoed, Pontypool, Newport, Blackwood, Cwmbran, Porth, and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
3 days ago | |
|
Cardiff
|
Total Blackout | 5 days ago |
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Cardiff
|
Internet | 5 days ago |
|
Aberdare
|
Phone | 5 days ago |
|
Cardiff
|
Internet | 6 days ago |
|
Merthyr Tydfil
|
Internet | 9 days ago |
Nearby cities with recent reports
Community Discussion
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EE Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales@EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service
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Ade (@Bubwal) reported from Cardiff, Wales@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
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Eddy (@ChrisEddy_7) reported from Pontnewydd, WalesNo network status update messages from @EE since Friday evening, maybe the issues with the masts are finally sorted. First reported the problem back in July, Altho still struggling with service ๐
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Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Lee Webster (@leeweb79) reported from Caerphilly, Wales@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
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Brian Evans (@brianevans83) reported from Porth, Wales@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Andy Petersen (@AndyJPetersen) reported from Cardiff, WalesWhen do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Kathryn Williams (@KathW80) reported from Cardiff, WalesHello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!
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Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Aled Thomas (@AledThom) reported from Tonypandy, Wales@EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits
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Neil (@neilbennett0707) reported from Merthyr Tydfil, WalesWell 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out
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Magic Man (@MagicMerry88) reported from Merthyr Tydfil, Wales@EE please help my girlfriend. She is an EE customer and wants to buy Samsung galaxy buds 2 on your ee shop and she has a vault discount code through the blue light card. How does she apply it?
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๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ Kelly Colwill ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐๐๐ (@w3l5hg4l) reported from Ferndale, Wales@EE I have tried... I need help with completing my new upgrades
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aaron (@Azz_Culbertson) reported from Cardiff, Wales@EE been no signal in North Cardiff for 2 days now
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Kacey Edwards (@KaceyEdwards91) reported from Pontnewydd, WalesWish @EE would stop sending me daily texts and actually ring me back like they said they would a month ago. Worst network and never any signal when at home ๐
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John Wilkinson โ Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales@EE Hi there. Weโve got an outage in Cardiff but your system says itโll be back up within 8 days. Thatโs a joke, right?! ๐ณ
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Maarten (@MaartenSleeckx) reported from Victoria, Wales@EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?
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kebab (@kenandavestone) reported from Newport, Wales@EE Yeah it isnโt letting me log in. Says thereโs an error. Donโt even phone me to say Iโm behind on my bill when itโs your system thatโs crap. Happens every month Iโm gonna move contracts soon
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Anthony Pesticcio (@TheRealBerty) reported from Cardiff, Wales@EE @Rhysmay08 Russ please help this ****, he havenโt shut up all morning! #KevinBacon
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geraint evans (@mrbean1977) reported from Fochriw, Wales@EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. ๐ก๐ก
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Milbank (@ChrisMilbank) reportedLaura at @EE said she would call back at 4pm Tuesday 16th June 2026, I can't call as EE send a text with a code and the link won't open CoPilot says its BT's dreadful computer software, the issue is when BT took over.
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Stuart Smith (@Galaxy42_) reportedIf any company SELLS a product online, they should be legally forced into allowing customer to cancel online. Some people have terrible anxiety when it comes to making/reciving phone calls & those companies (like @EE) prey on those people.
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Lisa ๐ ๐งโโ๏ธ (@Lisa_Wadey) reported@EE I have a repair booked for Monday however I know the fault to not be able to be done in store I need a guarantee that ill be offered a loan phone as I will still be paying for your service how can I do that please.
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๐บ๐พ (@Slimedworld) reported@EE need urgent support sent DM
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Jacqui Archer (@jacqui_archer) reported@EE Hi, for the last few days my broadband has had intermittent access. Not helpful when trying to work from home. I've tried resetting it but it doesn't seem to help
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Barbara K (@Nicky_2900) reportedHey @EE, I upgraded & your team failed to re-apply my spend cap, causing a ยฃ160 roaming bill. When I called to sort your mistake, your advisor said I had "no proof" & hung up. As someone with health conditions, this treatment is a total breach of @Ofcom care duties. Fix it.
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๐ ๐ค ๐ขโฏ๐๐๐ถ โณ๐ถ๐๐พโฏโก ๐ค (P) (@PrincessPink_86) reportedOne mast serves the entire area and when that goes down, they then cannot get approval from the landowner to repair said infrastructure and you are lucky if you have one bar of signal. @EE get it sorted!!
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John Thompson (@Johntommo76) reported@EE why is your customer service so bad? A customer of 20+ years through all your guises and yet treated like an idiot by your staff
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clearaswater (@samebothsides) reported@EE Ee customer service is very poor we have trouble with our Internet for months tried to contact ee today record message or test rubbish service still taking our money
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F3spirit (@originaf3spirit) reported@EE A 30 yr customer is having their account access and line suspended for ยฃ 22 connections unresolved complaints open closed within 24hrs Resolution required.