EE Outage Report in Caerphilly, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Caerphilly come from postal codes CF83.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 25: Problems at EE
EE is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (26%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Caerphilly, Wales
The most recent EE outage reports came from the following cities: Aberdare, Cardiff, Pontypridd, Newport, Blackwood, Tonypandy, Penarth, Caerphilly, Cathays, Porth, Ynysddu, Treharris, Pentre, Cwmbran and Ferndale.
| City | Problem Type | Report Time |
|---|---|---|
 Aberdare |
Phone | |
| Aberdare |
Phone | |
| Cardiff |
Phone | |
| Pontypridd |
TV | |
| Newport |
Total Blackout | |
| Cardiff |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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Tim Powell
(@timscoreboard) reported
from
Mountain Ash, Wales
@EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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geraint evans
(@mrbean1977) reported
from
Fochriw, Wales
@EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡
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. brydieloa
(@brydielwoodward) reported
from
Aberaman, Wales
@lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Ricky Mainwaring
(@rickmainz1989) reported
from
Gilfach Goch, Wales
3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke
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K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Rep4Boaters
(@Rep4B) reported
@EE please help. No data no network abroad and myee not letting me fix it. Sent DM
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🇺🇦🆆🆁🅴🆇🅷🅰🅼_🅶🅰🅼🅴🆁 #Xbox 🗝
(@wrexham_gamer) reported
@EE I already have em...they currently don't work with S22 phones..hope you work with the manufacturer as they are amazing...reddit has a nreal community and thats help get me going 👍
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Trotter'84
(@Paul_Dell) reported
Hi @EE 👋 I’ve been eligible to make a standard phone upgrade on my contract for about 18 months. However, your monthly prices for a new device are seriously high, especially for a long term customer. Is there any flexibility in your prices?
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Danny H
(@HH95892210) reported
Hi @EE, just a quick heads up, I live in the SY23 area and for an unknown reason my signal has only been on "Emergency Calls Only" during midweek daytime hours quite often over the past few weeks. Is there any known problem with the service?...
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Paul F Gill
(@pfgill69) reported
@virginmedia Think I am going to give up. Your colleague told me he would “ring me back in 10 minutes”. That was 35 mins ago. How long do I have to wait before I call it a day completely and just move on? Will I get such poor service with @bt_uk or @EE or any other provider? #JokeOfAService
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Nick Francis
(@MagicSky_UK) reported
@EE keep raising with support, get no definitive answer. On Pixel 6 Pro. More often than not got 100% 5G signal strength, but No or very slow Data. Why doesnt phone autoswitch to 4G? If at that time swap sim over to my old 4G phone, get full speed data??..... #ee #5g #pixel6
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Helen Clayton
(@HelcieBee) reported
@EE @JadeyBum1990 Hey @EE Is the app going to be extended to work on Android 8? I refuse to buy a new phone just to be able to use the app. My phone works 100% fine and ive had no issue prior to this. Not very green to try to force people to buy new phones. Not in keeping with Glasto campaigns.
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Bowland Cottage
(@BowlandCottage) reported
@EE I need help with my router when I will be going abroad as last time I went it would not let me use the SIM card. My route is a huawei router what do I need to do for next time abroad.
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A
(@adamholden1986) reported
@EE glastonbury app isn’t correct … why only 5 stages? Why only start at 6pm each day.. what about artists playing Thursday? This is utterly shambolic.. sort this **** out. Now!
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🇮🇹🇮🇹🇮🇹 ANTONIOOOOOO!!!!
(@KlinsmannsDive) reported
@EE your 5G and 4G signal in and around Barking & Dagenham is atrocious today 🤨