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EE outages and service status in Caerphilly, Wales

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Full Outage Map
  • EE generated 1 outage signal in the last 24 hours around Caerphilly, including 1 direct report.
  • The most common problems reported in this area mention Internet, Phone, and Wi-fi.
  • The most recent signal from this area was received Sep 14, 6:09 PM GMT+1.
  • 60% Internet (60%)
  • 33% Phone (33%)
  • 7% Wi-fi (7%)

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Caerphilly, Wales

The most recent EE outage reports came from the following cities: Cardiff, Newport, Merthyr Tydfil, Hengoed, Pontypridd, Pontypool, and Tonypandy.

CityProblem TypeReport Time
Cardiff Internet 11 hours ago
Newport Internet 1 day ago
Cardiff Internet 2 days ago
Newport Internet 4 days ago
Cardiff Internet 7 days ago
Merthyr Tydfil Wi-fi 12 days ago

Nearby cities with recent reports

Cardiff

3 recent signals

11 hours ago
Newport

2 recent signals

1 day ago

Community Discussion

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EE Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

  • Steffan_McMahon
    Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

  • leeweb79
    Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

  • LukeSomerset
    ๐•ƒ๐•ฆ๐•œ๐•– ๐•Š๐• ๐•ž๐•–๐•ฃ๐•ค๐•–๐•ฅ (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • 4rickus4
    Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales

    @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

  • brianevans83
    Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Only started this morning. Notification on my phone saying service suspended by service provider

  • TomWise_
    Tom Wise ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@TomWise_) reported from Cwmbran Central, Wales

    Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me ๐Ÿ‡ฎ๐Ÿ‡ช how customers calls should be handled ๐Ÿ‘๐Ÿผ๐Ÿ‘Œ๐Ÿผ

  • robertpurvis
    Robert Purvis (@robertpurvis) reported from Cardiff, Wales

    @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

  • jamcole88
    ๐Ÿ‡ฌ๐Ÿ‡งJamie๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@jamcole88) reported from Panteg, Wales

    @EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.

  • angelawales
    Angela Sweeney (@angelawales) reported from Alway, Wales

    @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

  • thatWilkochap
    John Wilkinson โ€“ Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Morning. No signal in Cardiff. Any known issues?

  • Tyrone_PT
    TyโœŒ๐Ÿพ๏ธ (@Tyrone_PT) reported from Cardiff, Wales

    So @EE casually let someone set up 3 phones in my name and clock up over ยฃ600 worth of charges with calls to Nigeria but didnโ€™t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter ๐Ÿ˜‚

  • DestinyRoja
    Destiny La Roja ๐Ÿ’– (she/they) (@DestinyRoja) reported from Cathays, Wales

    @EE why would you remove my discount, overcharge me ยฃ100 and refuse to fix it

  • TweetterRoss
    Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @EE Your tech team is useless. I donโ€™t understand why you just canโ€™t help us. We need access to the internet but you donโ€™t care.

  • savalleyboy
    Dino Tessaro (@savalleyboy) reported from Pontypridd, Wales

    @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they canโ€™t accept it, go to the post office next door no problem at all. Come on EE get your act together!

  • Heidi_Wurst
    Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I canโ€™t. Can someone help

  • Azz_Culbertson
    aaron (@Azz_Culbertson) reported from Cardiff, Wales

    @EE been no signal in North Cardiff for 2 days now

  • BenThatFlies
    Ben Williams (@BenThatFlies) reported from Penmaen, Wales

    @EE weโ€™re having more issues with your broadband again! Not working at all now, and according to the online tools itโ€™s all working fine!

  • w3l5hg4l
    ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ Kelly Colwill ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿ‘๐ŸŒˆ๐Ÿ’™ (@w3l5hg4l) reported from Ferndale, Wales

    @Aiden_Collier96 @EE I got the same issue

  • thelee_x_w
    lee williams (@thelee_x_w) reported from Cwmbran Central, Wales

    Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

  • ChrisEddy_7
    Eddy (@ChrisEddy_7) reported from Pontnewydd, Wales

    So after speaking to @AppleSupport last week on 3 seperate calls they tell me I have a hardware problem with my phone so under consumer law @EE must fix or replace it. I speak to @EE on Thursday who tell me they are a company who have not taken part in consumer law in 2016.....

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • BerrymanRi94102
    Richie Berryman (@BerrymanRi94102) reported

    @EE @EE @Giftcloud got my physical card as the digital card doesn't work at all with a ยฃ5 fee. To make people aware and you aware this is chip and pin card only!

  • wizza_wozza
    Warren Peters (@wizza_wozza) reported

    @LeilaniDowding @EE Itโ€™s a joke, especially for vulnerable people living in a rural area with little mobile signal. @bt_uk recent performance has been pathetic with an elderly friend who has no wi-fi, getting on for 2 weeks with still no fix in sight.

  • AndiNeglia
    Andrea. Believe in Britain๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ฌ๐Ÿ‡ง (@AndiNeglia) reported

    @EE , your customer service is atrocious

  • PhilipMur3
    Philip Murphy (@PhilipMur3) reported

    @Amy_90_x @EE Scam calls, just don't take any notice of them and just block them, problem is older people might answer them

  • ian_wardell
    Ian Wardell (@ian_wardell) reported

    @EE You sent me a text message advising me to text 150 saying CANCEL CALL BACK. But that number doesn't accept any text messages, I tried about 20 times. I don't think it can be a legitimate number.

  • LeilaniDowding
    leilani dowding ๐ŸŒธ๐Ÿšœ โ˜ฎ๏ธ (@LeilaniDowding) reported

    @EE An hour? How does that work if power lines rarely done if thereโ€™s a storm or any other kind of emergency..

  • loisgriff_
    beth (@loisgriff_) reported

    Anyone else not got service on ee? I havenโ€™t had service since last night. @EE

  • YasminStafford
    Yasmin Stafford (@YasminStafford) reported

    Just been told my complaint has been closed without being given any update or resolution??? @EE

  • wxmsmith
    Neal (@wxmsmith) reported

    @EE please provide a contact link or phone number to discuss my motherโ€™s account with you (I am on the account). Your website is no help

  • RAE7S_
    La Pioche ๐Ÿ‡ต๐Ÿ‡ธ (@RAE7S_) reported

    @ee your network is awful