EE

EE Outage Report in Caerphilly, Wales

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Caerphilly come from postal codes CF83.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Caerphilly, Wales 12/05/2025 13:15

December 05: Problems at EE

EE is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (24%)

    Phone (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Caerphilly, Wales

The most recent EE outage reports came from the following cities: Aberdare, Cardiff, Porth, Ynysddu, Treharris, Pontypridd, Pentre, Cwmbran, Newport, Caerphilly, Ferndale, Pontypool, Merthyr Tydfil, Hengoed and Blackwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomAberdare Wi-fi
United KingdomCardiff Phone
United KingdomPorth Internet
United KingdomCardiff Total Blackout
United KingdomYnysddu Internet
United KingdomTreharris Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

  • floyd2103 floyd cooper (@floyd2103) reported from Risca, Wales

    @HavardLiam @EE I ******* hate shit like this

  • rickmainz1989 Ricky Mainwaring (@rickmainz1989) reported from Gilfach Goch, Wales

    3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke

  • gilliehowells Gill Howells (@gilliehowells) reported from Trethomas, Wales

    @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE I want to cancel my contract

  • TheRhysCooper Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales

    @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

  • PerformandGrow Sally Evans (@PerformandGrow) reported from Barry, Wales

    Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia

  • angelawales Angela Sweeney (@angelawales) reported from Alway, Wales

    @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

  • JoanneChurcher 🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported from Cardiff, Wales

    @roch123 @EE Omg this is awful!!!!! 😡

  • angelawales Angela Sweeney (@angelawales) reported from Alway, Wales

    @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

  • brianevans83 Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

  • robertpurvis Robert Purvis (@robertpurvis) reported from Cardiff, Wales

    @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

  • mrbean1977 geraint evans (@mrbean1977) reported from Fochriw, Wales

    @EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

  • ConnorBotwright Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales

    @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

  • iestyntdavies Iestyn T Davies (@iestyntdavies) reported from Newport, Wales

    @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

  • KaceyEdwards91 K A C E Y (@KaceyEdwards91) reported from Pontllanfraith, Wales

    Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract

  • timscoreboard Tim Powell (@timscoreboard) reported from Mountain Ash, Wales

    @EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability

  • roch123 Rochelle Theaker (@roch123) reported from Cardiff, Wales

    Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

  • brianevans83 Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Only started this morning. Notification on my phone saying service suspended by service provider

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • cocobumgo cocobumgo (@cocobumgo) reported

    @EE @BAFTAScotland @EE i've seen crappy broadband provider in my life.. but you guys.. Just wow.. if you are not able to provide just normal service in central London, where can you? Just a disgrace.. in 4month the service has been cut for a month... if anyone considers EE for their home runaway..

  • PoadyR Poady (@PoadyR) reported

    So flippant and arrogant. @EE service is beyond a joke

  • nickwbataylor Nick Taylor (@nickwbataylor) reported

    Anyone considering getting a new @EE line, my advice don’t bother. Worst customer service going. Unable to make or receive calls for 4 days and their response, wait another 5 days and see what happens, but it’s not their problem therefore they “cant” give me a temp number to use.

  • cocobumgo cocobumgo (@cocobumgo) reported

    @EE i've seen crappy broadband provider in my self.. but you guys.. Just wow.. if you are not able to provide just normal service in central London, where can you? Just a disgrace.. in 4month the service has been cut for a month... if anyone considers EE for their home runaway..

  • random_c random_c (@random_c) reported

    @EE I know that *now*. It should have never come up: Status banners would vastly reduce your support queues. Once it had happened, it should never have taken so long to fix. I may be PAYG just now but I've been a customer since before you *were* EE. This is disgraceful.

  • wallace83 Ricky (@wallace83) reported

    @EE your customer support is awful.

  • dazyoungs Darren James Youngs (@dazyoungs) reported

    @EE Done it.... upgraded it but that's ot the point 2gb for £11 is absurd! If I didn't do this in a store I would be sticking a ZERO down on the NPS!

  • Owenlljones Owen Jones 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@Owenlljones) reported

    @EE 4G mast issues in the SY18 6 area seem to be getting progressively worse today after seeming to be fixed last night. I’m working from home with meetings to attend in the morning. Can’t afford to be dropping out every 1-2 minutes.

  • kivia_m Kivia Martins (@kivia_m) reported

    @EE I was informing you how I am going to complain. Not asking for you useless advice. And good to know that this channel does not work for consumers. Once again, EE customer service being inexistent.

  • donnamcgir donna McGirr (@donnamcgir) reported

    @CyclingFinn @VodafoneUK @EE Vodafone still unable to help. Another hour and a half spent getting nowhere!!