EE outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent EE outage reports came from the following cities: Cardiff, Hengoed, Pontypridd, Pontypool, Tonypandy, and Aberdare.

City	Problem Type	Report Time
Cardiff	Phone	5 hours ago
Hengoed	Phone	7 days ago
Pontypridd	Phone	11 days ago
Pontypool	Phone	16 days ago
Tonypandy	Internet	17 days ago
Pontypridd	Internet	20 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Karma Samsara (@CarolwalesKarma) reported 0 seconds ago from Cardiff, Wales

  @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

• 
  Simon Latham (@Welsh_Si) reported 3 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  Ash Lister (@AshL93) reported 14 minutes ago from Cardiff, Wales

  @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

• 
  Heidi Wurst (@Heidi_Wurst) reported 19 minutes ago from Cardiff, Wales

  @EE am trying to pay my phone bill but I can’t. Can someone help

• 
  Cath (@CatherineJ43) reported 20 minutes ago from Pengam, Wales

  Hello @TalkTalk why are you still trying to bill me when I switched provider to @EE who, incidentally, are providing a much better service at a much lower price than you ever did. I also never had the £85 cash back promised. Take anything owed out of that 👍🏼 avoid Talk Talk!!!

• 
  Lee Webster (@leeweb79) reported 23 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

• 
  Kacey Edwards (@KaceyEdwards91) reported 27 minutes ago from Pontnewydd, Wales

  Wish @EE would stop sending me daily texts and actually ring me back like they said they would a month ago. Worst network and never any signal when at home 🙄

• 
  Eddy (@ChrisEddy_7) reported 28 minutes ago from Pontnewydd, Wales

  Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈

• 
  Gareth Thomas 🏳️‍🌈☢️🗺 (@garthomas78) reported 37 minutes ago from Mountain Ash, Wales

  .@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔

• 
  . brydieloa (@brydielwoodward) reported 37 minutes ago from Aberaman, Wales

  @lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!

• 
  Steffan McMahon (@Steffan_McMahon) reported 37 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  Christopher Guy (@ChrisJG1988) reported 38 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  kebab (@kenandavestone) reported 38 minutes ago from Newport, Wales

  @EE Yeah it isn’t letting me log in. Says there’s an error. Don’t even phone me to say I’m behind on my bill when it’s your system that’s crap. Happens every month I’m gonna move contracts soon

• 
  Andy Petersen (@AndyJPetersen) reported 40 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  lisa marshall (@lisa150_5) reported 41 minutes ago from Merthyr Tydfil, Wales

  @EE It’s about the continued signal issues and having to ring each month and my husband checked yesterday & they haven’t given him his credits I’ve had to buy another sim with another network just to have signal & if I cancelled my contracts they still want to charge me

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 45 minutes ago from Ferndale, Wales

  @EE I have tried... I need help with completing my new upgrades

• 
  kebab (@kenandavestone) reported 48 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Robert Purvis (@robertpurvis) reported 57 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  floyd cooper (@floyd2103) reported 57 minutes ago from Risca, Wales

  @HavardLiam @EE I ******* hate shit like this

• 
  Tim Powell (@timscoreboard) reported 59 minutes ago from Mountain Ash, Wales

  @EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  They call me Shrugs (@Cooksley) reported 2 minutes ago

  @EE paid for a backup incase we lost broadband, now both are down been waiting 45 minutes to speak to someone and your automated service is telling me 2 days to fix. You bunch of clowns

• 
  🇬🇧 Matt Nunn 🇬🇧 (@matthewnunn1986) reported 3 minutes ago

  What an absolute mess from @EE Isabella promised the world, then hung up. Jack followed up on those promises and gave me the deal I needed…well so I thought. Full of lies and **** ups! Bye Bye EE, never again!

• 
  micka9990 (@Michael66108716) reported 4 minutes ago

  @EE can I get some help with logging into my account please ? I’ve raised a complaint because this has been going on for a long while now , there is no online chat without logging in ( which I can’t do) and call backs don’t seem to happen , thanks

• 
  @neil_huntingdon #LoveNHS #FBPE #BWithTheT (@neil_huntingdon) reported 8 minutes ago

  @bt_uk @AndreaS51917891 @EE My BT broadband has been broken for a week. BT say they don't even know if they CAN fix it, let alone when. Many broken promises to keep me informed. Utterly useless. Please fix it, or release me from my contract.

• 
  1618cc™/3 (@RomeoXrayBravo) reported 10 minutes ago

  @BradChuck @EE EE are ****. We dumped them off 2 years ago, not looked back.

• 
  Scotland The Great (@ScotlandTheGr8) reported 12 minutes ago

  Can't believe after 18 years, I'm going to have to leave @EE because Virgin have a much better offer on their Broadband and TV - over a £15pm difference for like for like basis! Retentions unable to come down any more.

• 
  The Emperor Son (@TheEmperorSon) reported 15 minutes ago

  Hay @EE and @bt_uk, next time you have a broadband outage can you text me that there's a problem in the area to my mobile phone about the issue? I thought there was a problem with my hub, so performed a reset and unknowingly lost all my contacts. I assumed that the numbers where stored in the handset. My fault for not reading the instructions - but because I didn't know about the broadband outage, I thought the fault was the equipment. Have now added my contacts back to the phone, which are stored in the hub.

• 
  alison (@aliham84) reported 16 minutes ago

  Day 5 of zero mobile signal, EE are aware of problem in the area but no fix or information @EE

• 
  Steve Yates (@steveyateshome) reported 22 minutes ago

  @EE yes I need support and your app isn’t helping

• 
  Mark Davison (@MarkDavisonUK) reported 25 minutes ago

  @KevlarBrock @EE Best recommendation would be to speak to the exec advisor and see what resolution they can come up with, definitely try and get the product changed to a WiFi 7 router as that will resolve your issues 10x over