EE outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent EE outage reports came from the following cities: Cardiff, Aberdare, Merthyr Tydfil, Treharris, Hengoed, Pontypool, Newport, Blackwood, Cwmbran, Porth, and Caerphilly.

City	Problem Type	Report Time
Cardiff	Wi-fi	2 days ago
Cardiff	Wi-fi	4 days ago
Cardiff	E-mail	7 days ago
Cardiff	Total Blackout	9 days ago
Cardiff	Internet	10 days ago
Aberdare	Phone	10 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Leah Griffiths (@LRG0808) reported 14 minutes ago from Llantrisant, Wales

  Seriously what is wrong with the signal with @EE. It’s been like it for days, not what I need when I’m due to have my baby any day and can’t even call out on my phone 🤬😡🤬 sort it out!!!!!!

• 
  Rhys Cooper (@TheRhysCooper) reported 16 minutes ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

• 
  Dan Dineen (@Daniel_Dineen) reported 17 minutes ago from Newport, Wales

  @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 17 minutes ago from Cardiff, Wales

  @EE Morning. No signal in Cardiff. Any known issues?

• 
  Nörm•i•am (@storrmin571) reported 19 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  Robert Purvis (@robertpurvis) reported 20 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 26 minutes ago from Ferndale, Wales

  @Aiden_Collier96 @EE I got the same issue

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported 33 minutes ago from Cardiff, Wales

  @roch123 @EE Omg this is awful!!!!! 😡

• 
  Tim Powell (@timscoreboard) reported 36 minutes ago from Mountain Ash, Wales

  @EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability

• 
  Rochelle Theaker (@roch123) reported 36 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  kebab (@kenandavestone) reported 41 minutes ago from Newport, Wales

  if I can advise people anything do not take contracts out with @EE 😂 losing my ******* shit with them. Their app is shit, their online website is shit & then when you phone them they have no recollection of anything. Still can’t pay my bill & they’re not doing **** all to help.

• 
  Kathryn Williams (@KathW80) reported 44 minutes ago from Cardiff, Wales

  Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

• 
  Atif Raza (@atifter) reported 47 minutes ago from Llanyrafon, Wales

  Contract up and decided against getting a new Iphone which does all the same stuff as the models before it. Now saving £31.98! a month. With the help of this fine gentleman @misamarrai @EE

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 47 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Andrew Lippiatt (@LippyBoy123) reported 47 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 52 minutes ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  Eddy (@ChrisEddy_7) reported 52 minutes ago from Pontnewydd, Wales

  No network status update messages from @EE since Friday evening, maybe the issues with the masts are finally sorted. First reported the problem back in July, Altho still struggling with service 🙈

• 
  Cath Colleypriest (@CathFluffybob1) reported 55 minutes ago from Cardiff, Wales

  @EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do

• 
  Daniel Thomas (@dklthomas6666) reported 56 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Vale Cake Boutique (@VCBcom) reported 60 minutes ago from Dinas Powys, Wales

  @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gem🧣 (@gems_endgame) reported 6 minutes ago

  @EE How would I go about raising a complaint? I’ve spoken to Virgin Media who have said this happens a lot with EE putting through broadband or checking when no permission is given or basing an upgrade deal on it. Store didn’t want to know.

• 
  🅿️ (@Imran999_Khan) reported 7 minutes ago

  @EE I’ve already taken action by putting in the complaint. It’s EE’s duty to investigate and inform me of the outcome. You closed the case, you can re-open it and get back to me.

• 
  Eirian Jones (@OspreylianBlue) reported 9 minutes ago

  @EE just enquired about the deal on offer for 50GB and free EU roaming in your Carmarthen branch to be told it’s for new customers only. Poor service for us loyal customers

• 
  Ian (@iandavies10) reported 12 minutes ago

  @O2UK did I get a good deal because I can't get reception pretty much anywhere? Switched from @EE and frankly devistated. Had no idea EE were that far ahead of you in terms of network coverage.... (Took ages posting this because of the rubbish network ..)

• 
  **** (@coon_u_tom) reported 12 minutes ago

  @EE It's been over 10 hours and no assistance has been provided to solve this problem. I am unable to book my airport taxi. This is a breach of contract and it is unacceptable

• 
  Real Sol King  🌎 🐂🀄️ (@RealSolKing) reported 13 minutes ago

  Dear @EE 1. Do not delay sending PAC code in case someone wants to leave ur company 2. Train ur customer care good enough to trust customers rather than doubting them and making them feel as liars

• 
  Ian Gray (@eastcoaststoat) reported 13 minutes ago

  @colingale @EE Same here , Broadband and phones cheap due to being loyal customer

• 
  TRUTH (@paulamobi) reported 13 minutes ago

  @England @EE The funniest thing about the 'high-value' men and women lecturing people on this app is that none of you are actually married or in stable relationships. You're just single people who read three paragraphs of a self-help book and decided to open a school."

• 
  Dave Boucher (@tallwales) reported 14 minutes ago

  @EE That didn't help at all Yesterday I lost broadband for over 30 minutes and couldn't access your site to see what was going on because your mobile signal is terrible in my village

• 
  Shaun Masterton (@Notretsam) reported 17 minutes ago

  @Ofcom Not surprised to see @EE having the most complaints. Their customer service is utterly atrocious. BT used to be brilliant; then EE appeared, and it's been horrendous ever since.