EE Outage Report in Caerphilly, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Caerphilly come from postal codes CF83.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Caerphilly, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 07: Problems at EE
EE is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (47%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Caerphilly, Wales
The most recent EE outage reports came from the following cities: Cardiff, Ferndale, Newport, Caerphilly, Pontypridd, Aberdare, Blackwood, Tonypandy, Penarth, Cathays, Porth, Ynysddu, Treharris, Pentre and Cwmbran.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Internet | |
| Ferndale |
Internet | |
| Newport |
Total Blackout | |
| Cardiff |
Total Blackout | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Caerphilly, Wales
Latest outage, problems and issue reports in Caerphilly and nearby locations:
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Dino Tessaro
(@savalleyboy) reported
from
Pontypridd, Wales
@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE can't use app, keeps saying there's a fault, can't login via website keeps telling me my account inst available. I need to share data to another phone BEFORE I get charged for using more than allowed
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🏴 Kelly Colwill 🏴👏🌈💙
(@w3l5hg4l) reported
from
Ferndale, Wales
@EE I have tried... I need help with completing my new upgrades
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
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. brydieloa
(@brydielwoodward) reported
from
Aberaman, Wales
@lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!
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Tim Powell
(@timscoreboard) reported
from
Mountain Ash, Wales
@EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability
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Chris Lent
(@MrChrisLent) reported
from
Cardiff, Wales
@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
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Ricky Mainwaring
(@rickmainz1989) reported
from
Gilfach Goch, Wales
3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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used to be @Jelcics
(@Jakesmummmm) reported
from
Barry, Wales
@EE trying to add a data add on and it’s not working! Tried through logging in too! Help!
EE Issues Reports
Latest outage, problems and issue reports in social media:
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SuzieQ
(@Sbb2mothership) reported
@EE Unfortunately I fall outside of this due to my renewal date despite being a loyal customer for numerous years.
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D
(@Zaunresident) reported
LOVE that @EE called, because I've been a loyal customer for 12 years I can purchase additonal items to add to my monthly bill. What happened to rewarding actual loyalty? 'Here we're going to take £5 off your next bill for the thanks'... idk, it was just a sale op not a thanks.
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BX #Rejoin
(@benoitx) reported
@EE Using Latest MacOS, I tried Chrome, Firefox and Safari. All have the same issue, one cannot select a country to see the prices. The whole “add-on” for calls abroad is a bit of a messy experience frankly. Still can’t figure out how much are the plans & how much the calls would be
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dan
(@outF0XED) reported
@EE hi there, I recently changed from o2 to EE on my mobile and kept my original number. But I never received a new SIM card? O2 said my sim won’t work as of tomorrow so will my phone still work?
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Kerri Gipp
(@kerri_gipp) reported
@EE can you please help me find out how I can get confirmation you’ve received my old device in order for the discount on my plan? Sent it over a week ago and heard nothing?
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bee
(@bee67533331) reported
@EE hi, I am currently trying to upgrade my contract but when I click forward from the delivery page I am just getting a spinning wheel. Any advice? Have tried other browsers/connections and am not having an issue with any other sites.
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DamoclesBC2015
(@damoclesbc2015) reported
@EE @Vezzer83 '...at no extra cost.... by adding a roam abroad pass'... wtf? Is the roam abroad pass free? If not, ITS A CHARGE!!!!.
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T2
(@AkshayD80292892) reported
@EE Hello! I wish to cancel my EE pack. There is no option to cancel ,only option is that of STOP it from next month. Can you please help!
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-
(@_k523) reported
@EE hi EE I want to purchase your 4GEE WiFi Mini 2020 (1mo unlimited). 2 questions: 1. Does it include a SIM in the pack and I just activate it? 2. Why can’t I checkout - requiring the PAC/STAC? I am not trying to move my phone network provider to EE, just need a mobile WiFi
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Katie Stephen
(@_KatieStephen) reported
Massive thanks to Martin @EE (Greenock) for helping me settle on a new phone contract. He completely turned around the poor follow-up service I’d received, and had me laughing and discussing handset colours in minutes. What a gem!