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EE Outage Report in Caerphilly, Wales

Why is my EE service not working?

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The latest reports from users having issues in Caerphilly come from postal codes CF83 .

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 13% Total Blackout (13%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Caerphilly, Wales

The most recent EE outage reports came from the following cities: Bargoed, Cardiff, Newport, Pontypridd, Blackwood, New Tredegar, Hengoed, Treharris, Pontyclun, Caerphilly, Merthyr Tydfil, Cwmbran, Newbridge, Tonypandy, and Porth.

CityProblem TypeReport Time
Bargoed Internet 1 day ago
Cardiff TV 3 days ago
Newport Internet 4 days ago
Pontypridd Internet 4 days ago
Blackwood Wi-fi 4 days ago
New Tredegar Wi-fi 4 days ago

Community Discussion

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EE Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

  • chickenshed24
    sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

  • Steffan_McMahon
    Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly ยฃ20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

  • AndyVaughan21
    Andy Vaughan ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ ๐Ÿ”ฐ (@AndyVaughan21) reported from Risca, Wales

    @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they havenโ€™t received it or they donโ€™t give a ****.

  • chickenshed24
    sheryl fussell (@chickenshed24) reported from Rudry, Wales

    Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

  • LukeSomerset
    ๐•ƒ๐•ฆ๐•œ๐•– ๐•Š๐• ๐•ž๐•–๐•ฃ๐•ค๐•–๐•ฅ (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • ChrisJG1988
    Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE Iโ€™m trying to do a live chat to talk to someone about my contract ending as I donโ€™t know what best to do, but it never works, can you help please

  • thatWilkochap
    John Wilkinson โ€“ Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Hi there. Weโ€™ve got an outage in Cardiff but your system says itโ€™ll be back up within 8 days. Thatโ€™s a joke, right?! ๐Ÿ˜ณ

  • thisisjmx
    Jโˆ†MES VINCEฮ T ๐Ÿณ๏ธโ€๐ŸŒˆ ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@thisisjmx) reported from Dinas Powys, Wales

    Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. ๐Ÿค” [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

  • thisisjmx
    Jโˆ†MES VINCEฮ T ๐Ÿณ๏ธโ€๐ŸŒˆ ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@thisisjmx) reported from Dinas Powys, Wales

    Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

  • chickenshed24
    sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

  • 4rickus4
    Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales

    @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

  • neilbennett0707
    Neil (@neilbennett0707) reported from Merthyr Tydfil, Wales

    Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

  • TheRhysCooper
    Rhys (@TheRhysCooper) reported from Cardiff, Wales

    @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

  • leeweb79
    Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

  • Steffan_McMahon
    Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly ยฃ20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

  • nonwatcyn
    NonWatcyn #IndyWales (@nonwatcyn) reported from Cardiff, Wales

    @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends thoโ€™

  • stewpalm
    Uncle Fester (@stewpalm) reported from Wenvoe, Wales

    @EE Shite service from you today. Not impressed

  • thatWilkochap
    John Wilkinson โ€“ Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Morning. No signal in Cardiff. Any known issues?

  • Welsh_Si
    Simon Latham (@Welsh_Si) reported from Caerleon, Wales

    @EE is there an issue gifting data at the moment. I canโ€™t seem to gift data via the app or online?

  • cllrglewis
    Gareth Lewis (@cllrglewis) reported from Abercanaid, Wales

    Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Blade067134531
    Blade0_ (@Blade067134531) reported

    @EE Why is your Wi-Fi so bad all day been having problems again

  • PowerDriftPod
    Power Drifting: The Rally Game Podcast (@PowerDriftPod) reported

    Interesting development is that the Xbox Series X is virtually useless without an Internet connection. @EE has gone down (not that they care) and I can't play #WRC9 anymore...which is heartbreaking ๐Ÿ˜ญ

  • sentryy_
    NVCR Intern Sirius ๐Ÿณ๏ธโ€๐ŸŒˆ (@sentryy_) reported

    @EE Just cleared cache and cookies, still getting that error message (also tried an incognito window on my mobile and desktop as well, also broken)

  • late2beauty
    late2beauty (@late2beauty) reported

    @EE I used your new messaging service earlier but am concerned as am still waiting for a confirmation email with my order number can you help please?

  • Jamieg2410
    jamieg2410 * ๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ† (@Jamieg2410) reported

    @EE Itโ€™s been an issue for months - when are @ee going to fix it?

  • cowdengelly
    Tony Grehan (@cowdengelly) reported

    @EE Next time you have problems with EE Web, rather than have customers complaining on Twitter, advertise there is a problem. Lose customers if you're not upfront!!!

  • abzrich1
    ยฐ ๐ŸŒธ ๐’œ๐’ท๐’พ ๐ŸŒธ ยฐ (@abzrich1) reported

    @EE hi I upgraded my phone this week and was able to choose one smart benefit. I chose Apple Music and had the sms to say it was active and could now be used. But unfortunately itโ€™s not working and allowing me to use its services. I tap that Iโ€™ve joined through EE multiple times.

  • Siouxbee89
    SuZannah Bee - Songwriter & composer. ๐ŸŽธ๐ŸŽน๐ŸŽค๐Ÿ’“๐ŸŒน๐ŸŒน (@Siouxbee89) reported

    @EE Resetting the router only works at the point that some EE engineer has fixed a local or national problem. Iโ€™d really like to know why itโ€™s become so bad. Is it going to improve? I cannot take much more of this.

  • Siouxbee89
    SuZannah Bee - Songwriter & composer. ๐ŸŽธ๐ŸŽน๐ŸŽค๐Ÿ’“๐ŸŒน๐ŸŒน (@Siouxbee89) reported

    @EE And it has nothing to do with my router because when I look at other complaints in my area and in other areas of the UK, itโ€™s become widespread in recent times. Iโ€™m not sure why itโ€™s become so bad, but I live in hope that things will return to normal SOON.

  • shacarpie
    Sharon (@shacarpie) reported

    @EE just brought the 4GEE WiFi mini and the WiFi name doesnโ€™t match the WiFi name when I try to connect therefore the key does not work! Help needed please