EE outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent EE outage reports came from the following cities: Pontypridd, Cardiff, Aberdare, Merthyr Tydfil, Treharris, and Hengoed.

City	Problem Type	Report Time
Pontypridd	Internet	10 hours ago
Cardiff	Internet	7 days ago
Cardiff	Wi-fi	29 days ago
Cardiff	Wi-fi	1 month ago
Cardiff	E-mail	1 month ago
Cardiff	Total Blackout	1 month ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Magic Man (@MagicMerry88) reported 4 minutes ago from Merthyr Tydfil, Wales

  @EE please help my girlfriend. She is an EE customer and wants to buy Samsung galaxy buds 2 on your ee shop and she has a vault discount code through the blue light card. How does she apply it?

• 
  Daniel Thomas (@dklthomas6666) reported 8 minutes ago from Newport, Wales

  @EE @pat11669019 From the looks of it prices for new customers haven't increased, only those of your existing customer base. The contract states "up to". However, you always use the maximum increase you are allowed. This implies a bad faith in your contracts in that you suggest it may be less.

• 
  Andrew Lippiatt (@LippyBoy123) reported 11 minutes ago from Cwmbran Central, Wales

  @EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!

• 
  Allan Rees (@welshpolitical) reported 11 minutes ago from Cardiff, Wales

  @EE why have you redesigned your app My EE app.... again? Its crap.

• 
  charlesTdale (@charlesTdale) reported 13 minutes ago from Penarth, Wales

  @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 14 minutes ago from Panteg, Wales

  Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 18 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  Robert Purvis (@robertpurvis) reported 25 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  Rhys (@TheRhysCooper) reported 30 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  Anthony Pesticcio (@TheRealBerty) reported 33 minutes ago from Cardiff, Wales

  @EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

• 
  Neil (@neilbennett0707) reported 33 minutes ago from Merthyr Tydfil, Wales

  Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

• 
  Angela Sweeney (@angelawales) reported 35 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

• 
  geraint evans (@mrbean1977) reported 36 minutes ago from Fochriw, Wales

  @EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡

• 
  Eddy (@ChrisEddy_7) reported 38 minutes ago from Pontnewydd, Wales

  Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈

• 
  dawn pugh (@dawninyoureyes1) reported 40 minutes ago from Pontypridd, Wales

  @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

• 
  Maarten (@MaartenSleeckx) reported 43 minutes ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  🐮 DullUddenCow 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DullUddenCow) reported 50 minutes ago from Abertillery, Wales

  Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!

• 
  floyd cooper (@floyd2103) reported 51 minutes ago from Risca, Wales

  @HavardLiam @EE I ******* hate shit like this

• 
  Andy Petersen (@AndyJPetersen) reported 52 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  Ricky Mainwaring (@rickmainz1989) reported 57 minutes ago from Gilfach Goch, Wales

  3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  A.M (@myler717) reported 6 minutes ago

  @EE my WiFi has went to the dogs. Help me out brother

• 
  Chris Dee (@chrisdee2016) reported 6 minutes ago

  @EE @WeAreOpenreach Neighbour was connected via the post today we have now been told to cancel and re submit the order and have to wait yet again till it can be sorted after waiting two years the whole street has it apart from our property after being on the list two years !

• 
  ShawShot (@ShawShot) reported 6 minutes ago

  Hey @EE. Can you let me know when a tech order will be dispatched. It’s currently showing as delayed on my order status. I’ve been told’ maybe something will happen in the next few days’. Item is showing as ‘in stock’, could you direct me to the team who could accurately help.

• 
  Jon Pitts (@briavelsjon) reported 8 minutes ago

  @JohnStokes0uk @EE A speed test doesn't show coverage quality. You can get good speeds in poor coverage just as easily as bad speeds in a good coverage (but congested) area

• 
  𝙰𝚞𝚜𝚝𝚎𝚗 𝙼𝚊𝚝𝚑𝚒𝚎𝚜𝚘𝚗 (@AustenMathieson) reported 8 minutes ago

  @EE @giffgaff you must be aware of the scam company OnTopUp that uses your credentials to scam customers. We’ve had to TWICE cancel fake accounts in our names which we NEVER signed up for & they’ve taken money from both our bank accounts every month even after cancellation! We will be seeking legal advice against them & unfortunately you too as they are part of your circle.

• 
  Scott Mackie (@smacktoid) reported 11 minutes ago

  I’m never buying anything from @EE again. Shambles of a company.

• 
  oldknitwit (@oldknitwit) reported 14 minutes ago

  @Hepworthclare @EE Is ringing customer services any use? 07953966350 is a number I have.

• 
  Kati Thompson (@CrazyRatLady80) reported 19 minutes ago

  @EE I transferred my phone to another provider, you sent me a refund cheque, and have now sent me a bill for what looks like a whole month. I am confused please help. I left with about 14 days on the contract so how can I owe a whole month? And why refund then ask for money?

• 
  LeahGalaxy (@itsleahgalaxy) reported 23 minutes ago

  @EE how do I make a complaint? DPD have lost my new phone delivery. They confirmed it twice to me. Why is it taking so long to confirm this and send out my replacement phone? We’ve been with you for 20 years!

• 
  Andy Smith (@asandysmith) reported 26 minutes ago

  @EE tried it same problem need to log in need a mobile