EE outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent EE outage reports came from the following cities: Tonypandy, Pontypridd, Cardiff, Aberdare, Merthyr Tydfil, Treharris, and Hengoed.

City	Problem Type	Report Time
Tonypandy	Internet	20 minutes ago
Pontypridd	Internet	3 days ago
Cardiff	Internet	9 days ago
Cardiff	Wi-fi	1 month ago
Cardiff	Wi-fi	1 month ago
Cardiff	E-mail	1 month ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  Eddy (@ChrisEddy_7) reported 39 seconds ago from Pontnewydd, Wales

  Between the service I’ve received from @AppleSupport and @EE about my broken phone, which is no fault of my own btw I am seriously considering knocking a mobile on the head and going back to the old landline! So much easier! #PhoneStress #21stCenturyProblems 🙈🙈🙈

• 
  Ade (@Bubwal) reported 5 minutes ago from Cardiff, Wales

  @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

• 
  Lee Lewis (@lee_a_lewis) reported 5 minutes ago from St. Athan, Wales

  @EE I'm trying to cancel my BRITBOX trial before I start getting charged for it. I've tried text to 150 but tells me I don't have an active subscription?

• 
  Maarten (@MaartenSleeckx) reported 5 minutes ago from Victoria, Wales

  @EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?

• 
  Rhys Cooper (@TheRhysCooper) reported 17 minutes ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

• 
  Vale Cake Boutique (@VCBcom) reported 21 minutes ago from Dinas Powys, Wales

  @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

• 
  Lee Lewis (@lee_a_lewis) reported 21 minutes ago from St. Athan, Wales

  @EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.

• 
  sheryl fussell (@chickenshed24) reported 21 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  Nörm•i•am (@storrmin571) reported 25 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  Desta Omar (@desta_omar) reported 33 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  MIKE NEATE (@PHOENIXS80) reported 34 minutes ago from Llantwit Major, Wales

  @StThrobber To be fair mate I like @EE and the work phones are now on their network too so it’s even more frustrating if I need to work from home, hopefully they can sort something out

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 36 minutes ago from Panteg, Wales

  Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

• 
  Eddy (@ChrisEddy_7) reported 41 minutes ago from Llanyrafon, Wales

  So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!

• 
  Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported 45 minutes ago from Risca, Wales

  @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

• 
  Nathan Fox (@Foxy_005) reported 45 minutes ago from Cardiff, Wales

  @RosssYoungx @EE Who cares, iPhone sucks

• 
  Kacey Edwards (@KaceyEdwards91) reported 45 minutes ago from Pontnewydd, Wales

  Wish @EE would stop sending me daily texts and actually ring me back like they said they would a month ago. Worst network and never any signal when at home 🙄

• 
  Iestyn T Davies (@iestyntdavies) reported 45 minutes ago from Newport, Wales

  @Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal

• 
  lisa marshall (@lisa150_5) reported 46 minutes ago from Abercanaid, Wales

  @EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡

• 
  Dino Tessaro (@savalleyboy) reported 48 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Gavin Lewandowski (@gavinlew) reported 55 minutes ago from Butetown Community, Wales

  @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tim Chapman 💙 (@timchap) reported 4 minutes ago

  @Hepworthclare @EE Welcome to our faceless, dysfunctional, bot-laden society where proactive human customer service has been progressively replaced by tech driven customer dis-service!

• 
  Grumpy_Arse (@Mr_Grumpy_Arse) reported 5 minutes ago

  @EE App doesn't work ... Why or how would I contact you through the App if it's not working? I'm not sitting on the phone to tell you your App is **** and needs fixing, I've just done that on here. Let me know when it's fixed!

• 
  Rach 🇪🇺 (@MsVespertilio) reported 9 minutes ago

  @EE I’ve spent several hours on the phone to various people to ensure more equipment didn’t get sent. At 11.47 I was assured none would be sent. At 13.17 got a text to say it had been sent. The “best possible solution” is actually listening to customers. Complaints address please.

• 
  In Oxford (@Oxford_Life) reported 12 minutes ago

  @anon_opin Yup, Oxford's 5G signal - or lack thereof - with so-called "best coverage" @EE is atrocious even going around the city centre!

• 
  LeahGalaxy (@itsleahgalaxy) reported 18 minutes ago

  @EE how do I make a complaint? DPD have lost my new phone delivery. They confirmed it twice to me. Why is it taking so long to confirm this and send out my replacement phone? We’ve been with you for 20 years!

• 
  Martin Elliker (@MartinElliker) reported 22 minutes ago

  @EE so now two weeks since my BT broadband was changed to the faster 1.6 mb option and since the 22nd of July - 2whole weeks ago all I have had is apology after apology as to why when transferring from BT to EE things still haven’t been set up correctly- now I have to wait another 5 working days - so another week for a service was promised would be up and running after midnight on 23rd July - absolutely appalling service from a provider who apparently has been voted the vast for the last 25 year what a pile of 💩

• 
  Ian Murphy (@journoian) reported 24 minutes ago

  Hey @ee you send me a message to call 150 inside working hours because you can’t tell me my roaming minutes for an unlimited business account. When I try it tells me they are unavailable. Why tell me they are there 8am-8pm if they are not available. #fail

• 
  Jean Morris (@jeannibea) reported 28 minutes ago

  @Hepworthclare @EE How dreadful. I'm with ee mobile for network & data only but since BT mobile moved to ee I’ve found Customer Service has dipped. I buy my phones from Apple outright & find it much more cost effective than having a mobile tied into an ee contract. Apple CS is superb. Good luck!

• 
  AnnBeddow🇪🇺 lno DMs (@BeddowAnn) reported 29 minutes ago

  @Hepworthclare @EE I do hope you get some satisfaction soon Clare, the Worlds gone mad with all this technical stuff. Could you perhaps contact the Ombudsman? I hate the system we have to plough through just to get a civil answer to a problem these days. They call it progress I’d call it regress.

• 
  Martin McConachie (@HamdonMart) reported 30 minutes ago

  @EE Had no service on my phone for 14 hours. Can't use live chat on website as you have to send me a code & I can't receive them. You suggest ringing 150 but I can't make calls. App isn't any good and just hits a dead end. Help! 😳