EE outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent EE outage reports came from the following cities: Pontypridd, Cardiff, Aberdare, Merthyr Tydfil, Treharris, and Hengoed.

City	Problem Type	Report Time
Pontypridd	Internet	3 days ago
Cardiff	Internet	9 days ago
Cardiff	Wi-fi	1 month ago
Cardiff	Wi-fi	1 month ago
Cardiff	E-mail	1 month ago
Cardiff	Total Blackout	1 month ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  charlesTdale (@charlesTdale) reported 4 minutes ago from Penarth, Wales

  @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

• 
  sheryl fussell (@chickenshed24) reported 5 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  sheryl fussell (@chickenshed24) reported 10 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  Cara Marsh (@caradyas14) reported 11 minutes ago from Pontypridd, Wales

  So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

• 
  Gareth Wyn Hughes (@garethwynhughes) reported 12 minutes ago from Tonypandy, Wales

  Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

• 
  Dan Dineen (@Daniel_Dineen) reported 15 minutes ago from Newport, Wales

  @EE trying to login to my account for a job but keeps saying I’ve got the wrong password and it’s not

• 
  Andy Petersen (@AndyJPetersen) reported 21 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  MIKE NEATE (@PHOENIXS80) reported 23 minutes ago from Llantwit Major, Wales

  @EE Hi there, I have for some time had no or little signal in my own home, I can walk 5-10 meters away from the house and I get perfectly fine 4G signal but 90% of the time I can’t even make telephone calls on my mobile in the house...

• 
  🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported 23 minutes ago from Panteg, Wales

  @EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.

• 
  Cath (@CatherineJ43) reported 29 minutes ago from Pengam, Wales

  Hello @TalkTalk why are you still trying to bill me when I switched provider to @EE who, incidentally, are providing a much better service at a much lower price than you ever did. I also never had the £85 cash back promised. Take anything owed out of that 👍🏼 avoid Talk Talk!!!

• 
  Rhys Cooper (@TheRhysCooper) reported 38 minutes ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

• 
  Aled Thomas (@AledThom) reported 40 minutes ago from Tonypandy, Wales

  @EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

• 
  Rob O'Keefe (@WelshROK) reported 42 minutes ago from Merthyr Tydfil, Wales

  @EE Hi I upgraded to an S9 plus within the last 12 months and it has developed a white bar down a section of the right hand of the screen, can you advise best process to get it repaired. I am on a monthly contract, obtained from one of your stores

• 
  Karma Samsara (@CarolwalesKarma) reported 42 minutes ago from Cardiff, Wales

  @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

• 
  Ash Lister (@AshL93) reported 43 minutes ago from Cardiff, Wales

  @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 52 minutes ago from Caerphilly, Wales

  @EE can I get some help please, I’m missing 4gb of my data.

• 
  Ross Maisey (@TweetterRoss) reported 54 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  lee williams (@thelee_x_w) reported 54 minutes ago from Cwmbran Central, Wales

  Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?

• 
  Nörm•i•am (@storrmin571) reported 56 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  Brian Evans (@brianevans83) reported 57 minutes ago from Porth, Wales

  @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sameena Ahmad 🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SameenaAhmad7) reported 5 minutes ago

  @Hepworthclare @EE My local shop was very dismissive and wilfully unhelpful but I did get help on the phone a couple of years ago. Can't find the number I used.

• 
  Charlie Halstead (@CharlieMansfi17) reported 6 minutes ago

  @coveragechecker @EE If I’m paying for a network, I’m paying for a service. PAYG or contract shouldn’t determine whether I get the best network my phone supports. basic network capabilities shouldn’t be reserved for the most expensive plans.

• 
  Scott Mackie (@smacktoid) reported 12 minutes ago

  I’m never buying anything from @EE again. Shambles of a company.

• 
  Dai John (@Dai_John_7) reported 14 minutes ago

  @EE since switching from BT to EE with the new hub all I’ve had is problems, having to constantly switch it all off and reset it. WIFI still off and call centre shut, looks like my plans to work from home tomorrow are gone. Terrible service, time to switch providers

• 
  B R O O K E - she/her 🇺🇦🇦🇫 (@brroookee) reported 14 minutes ago

  @EE I will do this tomorrow :) thanks. Don’t know where I stand, as I know water damage isn’t covered, but it truthfully hasn’t had any water damage so I don’t know if there’s a broken sensor or something like that?

• 
  Jon Chadwick (@JonD_Chadwick) reported 22 minutes ago

  @EE yet more billing problems with EE. Why is this so terrible? Some of your team are great, some not so good, but your systems for dealing with problems are awful

• 
  Of Mice and Men (@Topstop1) reported 25 minutes ago

  @EE 🤬 STILL NO INTERNET; NO UPDATE; NO SOLUTION HOW MUCH LONGER AM I EXPECTED TO HAVE TO DEAL WITH THIS??? 🤬

• 
  Nathan Pope (@nthpopee) reported 28 minutes ago

  @EE Do you even train your customer service reps ???

• 
  Chelsey (@chelshakespeare) reported 30 minutes ago

  @EE It happens every time my phone goes to 4G - there can’t be issues everywhere!

• 
  Craig Bailey (@Craig_Bailey41) reported 31 minutes ago

  @tescomobile @EE It just seems to be everywhere, I have to rely on WiFi to be able to communicate with my phone. It just seems poor on a whole. 😕