EE outages and service status in Caerphilly, Wales

Problems in the last 24 hours in Caerphilly, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Caerphilly, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Caerphilly, Wales

The most recent EE outage reports came from the following cities: Cardiff, Aberdare, Merthyr Tydfil, Treharris, Hengoed, Pontypool, Newport, Blackwood, Cwmbran, Porth, and Caerphilly.

City	Problem Type	Report Time
Cardiff	E-mail	1 day ago
Cardiff	Total Blackout	4 days ago
Cardiff	Internet	4 days ago
Aberdare	Phone	4 days ago
Cardiff	Internet	5 days ago
Merthyr Tydfil	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Caerphilly, Wales

Latest outage, problems and issue reports in Caerphilly and nearby locations:

• 
  dawn pugh (@dawninyoureyes1) reported 6 seconds ago from Pontypridd, Wales

  @EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 47 seconds ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 11 minutes ago from Ferndale, Wales

  @EE I have tried... I need help with completing my new upgrades

• 
  Christopher Guy (@ChrisJG1988) reported 15 minutes ago from Pontypridd, Wales

  @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

• 
  Magic Man (@MagicMerry88) reported 18 minutes ago from Merthyr Tydfil, Wales

  @EE please help my girlfriend. She is an EE customer and wants to buy Samsung galaxy buds 2 on your ee shop and she has a vault discount code through the blue light card. How does she apply it?

• 
  Simon Latham (@Welsh_Si) reported 25 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 27 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Owain Llŷr Harris (@owainharris3) reported 29 minutes ago from Porth, Wales

  @EE network down in my workplace again. Really not good enough. #nosignal #poorservice

• 
  🐮 DullUddenCow 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DullUddenCow) reported 33 minutes ago from Abertillery, Wales

  Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 37 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  . brydieloa (@brydielwoodward) reported 38 minutes ago from Aberaman, Wales

  @lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!

• 
  Tim Powell (@timscoreboard) reported 40 minutes ago from Mountain Ash, Wales

  @EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability

• 
  Jules Morgan (@thejoolzman) reported 40 minutes ago from Penarth, Wales

  @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

• 
  Dino Tessaro (@savalleyboy) reported 40 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Neil (@neilbennett0707) reported 45 minutes ago from Merthyr Tydfil, Wales

  Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

• 
  Rob O'Keefe (@WelshROK) reported 48 minutes ago from Merthyr Tydfil, Wales

  @EE Hi I upgraded to an S9 plus within the last 12 months and it has developed a white bar down a section of the right hand of the screen, can you advise best process to get it repaired. I am on a monthly contract, obtained from one of your stores

• 
  Allan Rees (@welshpolitical) reported 52 minutes ago from Cardiff, Wales

  @EE why have you redesigned your app My EE app.... again? Its crap.

• 
  Anthony Pesticcio (@TheRealBerty) reported 52 minutes ago from Cardiff, Wales

  @EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

• 
  lisa marshall (@lisa150_5) reported 55 minutes ago from Merthyr Tydfil, Wales

  @EE It’s about the continued signal issues and having to ring each month and my husband checked yesterday & they haven’t given him his credits I’ve had to buy another sim with another network just to have signal & if I cancelled my contracts they still want to charge me

• 
  Christopher Guy (@ChrisJG1988) reported 58 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Colin Gale AFC LD (@colingale) reported 1 minute ago

  I see posts on here slating @EE I have been a broadband customer since 2017 and earlier this year I took out a phone contract and got a great deal as I now have both with them. I have been very happy with their service.

• 
  Jamie (@Jamie__Gray1) reported 2 minutes ago

  @EE So what happens with my 7 days of data for 30 pound do I get reimbursed for that aswell considering I’m no able to use.. and surely if it’s worldwide I’m no the only one with this issue

• 
  Eliza Coutinho 🇵🇹 (@4thdimensionl) reported 3 minutes ago

  There’s football matches to be watched and @ee is down.

• 
  Hometech Solutions 📺 🔈 🎥 📱 (@_Hometech_) reported 4 minutes ago

  @scriobh @EE I would recommend you get someone in to check your aerial. Usually a signal fault or faulty tv amp.

• 
  Jules Ehrhardt (@ezyjules) reported 6 minutes ago

  @EE Let’s publicly detail your incompetence here. - Ordered fiber for my parents Feb 11 with 7th gen Pro equipment - Engineer never showed up - Ordered again May 18 and you downgrade equipment to 6th gen Plus - Engineer shows up, ignores my written instructions and installs fiber cable / box into the wrong part of the house. Leaves job incomplete - Next engineer shows up, who I speak with on phone, and says someone will return to move to correct location - Next engineer shows up, does not move install location, sets up wrong equipment, does not setup WiFi extenders, does not setup old WiFi network name - You kill the old internet account, leaving my 85 yr old father without internet, tv, security, or emergency health systems - All whilst we are dealing with massive family health emergency - Absolutely bloody useless, uncaring, lazy, callous, incompetent, and all the things

• 
  THE SARKY COCKNEY (@sarkeycockney) reported 8 minutes ago

  Been with @EE broadband 3 weeks and now looking at a weeks outage. @Virgin any chance of coming back? Scamming accounts which claim to be the customer services dept of the above companies need not reply

• 
  Kay Griffiths (@kayleighnikita) reported 9 minutes ago

  Third time in a week there’s been an issue with signal at home. Where is not working they “fix” it and then it doesn’t work again. Rubbish paying for a service I can’t use @EE

• 
  Lisa 💋 🧛‍♀️ (@Lisa_Wadey) reported 9 minutes ago

  @EE I have a repair booked for Monday however I know the fault to not be able to be done in store I need a guarantee that ill be offered a loan phone as I will still be paying for your service how can I do that please.

• 
  Brian (@Brian70362077) reported 10 minutes ago

  @vitaelectrical @EE I do, It was BT engineers made the connection error at the main exchange. EE are my broadband supplier point of contact who passed me to BT when a connection issue occurred

• 
  iBRAR (@ibrar_dev) reported 12 minutes ago

  @EE The odd thing is that email does not provide a complaint reference number so who knows if it ever got logged or now ignored.