EE Outage Report in Penarth, Vale of Glamorgan, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Penarth, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Penarth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 20: Problems at EE
EE is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (26%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Penarth, Vale of Glamorgan, Wales
The most recent EE outage reports came from the following cities: Newport, Cardiff, Pontypridd, Penarth, Caerphilly, Cathays and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
||
| Newport |
||
| Cardiff |
Internet | |
| Cardiff |
Phone | |
| Pontypridd |
Phone | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Penarth, Wales
Latest outage, problems and issue reports in Penarth and nearby locations:
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Sally Evans
(@PerformandGrow) reported
from
Barry, Wales
Please help! Data, sims, devices desperately needed by refugees at this time! @VodafoneUK @SMARTYMobileUK @TalkTalk @EE @orange @virginmedia
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Peter MacCabe
(@peterkin1010) reported
from
Barry, Wales
@MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book
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Lee Lewis
(@lee_a_lewis) reported
from
St. Athan, Wales
@EE seems that I cannot login to my account, says it's not available, and app keeps failing saying you've got an issue and to come back later.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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Ash Lister
(@AshL93) reported
from
Cardiff, Wales
@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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Angela Sweeney
(@angelawales) reported
from
Alway, Wales
@kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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t🍉
(@tanyasimoneox) reported
from
Weston-super-Mare, England
@EE I wouldnt test my patience today David, I’m pregnant and very hormonal. I’ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But it’s ok I have 4 days left to decide to cancel and go for maybe a better broadband.
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Anthony Pesticcio
(@TheRealBerty) reported
from
Cardiff, Wales
@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon
EE Issues Reports
Latest outage, problems and issue reports in social media:
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brom
(@Bromatello) reported
@EE @mattblacknell I heard this exact excuse, word for word, from a customer support person last night. TAKE THE 3.9% OUT OF YOUR PROFITS, not ripping off your customers!
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Carri Mallard
(@CarriMallard) reported
@EE Waited hours for help on Live Chat, and the next morning there was still no response from Tech Support. Managed to fix myself the next day, but not impressed as was a long time without my phone and your website is useless, offers no suggestions. A Network Reset fixed it.
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Chef Witz
(@leon_3y) reported
@ee are *************** charging people after their contracts have finished? I’ve Been paying for a watch contract that finished 5months ago!! How many others have had this issue ??
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Stuart
(@Stuart47912160) reported
@EE Using CPI, go against the norm and don't. Imagine if @EE announced price freezes to help during this time.guarntee you will have had more customers in 12 month than lose them. Your nearly as bad as @bp_UK How are you improving the service exactly? Nothings changed in years
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brom
(@Bromatello) reported
@EE @mattblacknell I heard this exact excuse, word for word, from a customer support person last night. TAKE THE 3.9% PUT OF YOUR PROFITS, not ripping off your customers!
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brom
(@Bromatello) reported
@EE @cleks I heard this exact excuse, word for word, from a customer support person last night. TAKE THE 3.9% OUT OF YOUR PROFITS, not ripping off your customers! why don’t YOU help those suffering from financial hardship, instead of taking it off your customers in a cost of living crisis?
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Paul Draper
(@TheBlackGate) reported
@morkehii @EE Odd that an online tool exists that doesn't work, doesn't look great.
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James 🇬🇧
(@ItsJamesPowers) reported
@T21Jan @EE Charger isn't the issue, I've tried multiple. Borrowing a phone isn't a viable option for me..
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Nigel Taylor
(@n16ectruns) reported
@EE good to see customer service is alive 38 mins & still not got to make a complaint Any clues where my mum's £80 credit on her phones gone.. . Nope. Neither did the shop yesterday !
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Lee-Ann Dalziel
(@SandyDalziel) reported
@EE what is going on with the signal in KA34AQ area??