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EE

EE Outage Report in Penarth, Vale of Glamorgan, Wales

Why is my EE service not working?

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Penarth, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Penarth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at EE

EE is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 13% Total Blackout (13%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Penarth, Wales

The most recent EE outage reports came from the following cities: Newport, Pontypridd, Cardiff, Pontyclun, Caerphilly, Weston-super-Mare, and Barry.

CityProblem TypeReport Time
Newport Wi-fi 19 hours ago
Newport Total Blackout 2 days ago
Pontypridd Internet 3 days ago
Newport Internet 4 days ago
Cardiff Internet 4 days ago
Cardiff Phone 5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Penarth, Wales

Latest outage, problems and issue reports in Penarth and nearby locations:

  • Tyrone_PT
    TyโœŒ๐Ÿพ๏ธ (@Tyrone_PT) reported from Cardiff, Wales

    So @EE casually let someone set up 3 phones in my name and clock up over ยฃ600 worth of charges with calls to Nigeria but didnโ€™t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter ๐Ÿ˜‚

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I can understand not being able to ring or text out but I am not receiving calls It is outrageous way to treat a customer, basically I no one is able to contact me, so if a family member is ill there is no way to let me know shocking

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE I was told that I had to borrow money to pay my bill and only then would I be allowed to have incoming calls back what a joke no one has been in xon5act with me since last Friday, no one at all to say I was being cut off shocking way to treat a customer

  • tanyasimoneox
    t๐Ÿ‰ (@tanyasimoneox) reported from Weston-super-Mare, England

    @EE I wouldnt test my patience today David, Iโ€™m pregnant and very hormonal. Iโ€™ve been with your broadband for almost 5 years. I recently moved home and stupidly decided to stay with EE. But itโ€™s ok I have 4 days left to decide to cancel and go for maybe a better broadband.

  • markreesPT1970
    Mark Rees PT (@markreesPT1970) reported from Barry, Wales

    @EE It seems as I have not paid my bill I have been completely cut of now incoming call or out going shocking way to treat a customwe

  • welsh_stu
    ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ Stuart ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@welsh_stu) reported from Caerphilly, Wales

    @EE can I get some help please, Iโ€™m missing 4gb of my data.

  • roch123
    Rochelle Theaker (@roch123) reported from Cardiff, Wales

    Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I canโ€™t cancel it without paying ยฃ360!!!

  • AshL93
    Ash Lister (@AshL93) reported from Cardiff, Wales

    @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful itโ€™s resolved, shrugging off my comments...wow Customer Service at its best.

  • TheRealBerty
    Anthony Pesticcio (@TheRealBerty) reported from Cardiff, Wales

    @EE @Rhysmay08 Russ please help this ****, he havenโ€™t shut up all morning! #KevinBacon

  • robertpurvis
    Robert Purvis (@robertpurvis) reported from Cardiff, Wales

    @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

  • VCBcom
    Vale Cake Boutique (@VCBcom) reported from Barry, Wales

    So annoyed @EE... Ordered a phone for my Son, his first ever, big surprise for him to take away this weekend, only to open it and the SIM doesn't work as its not been set up by sales correctly!! One extremely disappointed 10 year old, thanks for that! #ee #eepoorservice

  • KathW80
    Kathryn Williams (@KathW80) reported from Cardiff, Wales

    Hello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!

  • ConnorBotwright
    Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales

    @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

  • charlesTdale
    charlesTdale (@charlesTdale) reported from Penarth, Wales

    @sarky_sheena @EE Iโ€™d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

  • VCBcom
    Vale Cake Boutique (@VCBcom) reported from Dinas Powys, Wales

    @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

  • JoanneChurcher
    ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟJoJo๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@JoanneChurcher) reported from Cardiff, Wales

    @roch123 @EE Omg this is awful!!!!! ๐Ÿ˜ก

  • peterkin1010
    Peter MacCabe (@peterkin1010) reported from Barry, Wales

    @MarcAllera @EE @DevonLiveNews Always pleased to read news like this. I don't subscribe to the EE network but even so filling of network blackspots is always welcome in my book

  • LRG0808
    Leah Griffiths (@LRG0808) reported from Llantrisant, Wales

    Seriously what is wrong with the signal with @EE. Itโ€™s been like it for days, not what I need when Iโ€™m due to have my baby any day and canโ€™t even call out on my phone ๐Ÿคฌ๐Ÿ˜ก๐Ÿคฌ sort it out!!!!!!

  • Foxy_005
    Nathan Fox (@Foxy_005) reported from Cardiff, Wales

    @RosssYoungx @EE Who cares, iPhone sucks

  • Bubwal
    Ade (@Bubwal) reported from Cardiff, Wales

    @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • userlikeretweet
    userlikeretweet (@userlikeretweet) reported

    @KartikaDeugi @EE I am too, have been with EE for so many years but their lack of communication has been shocking! Iโ€™ve spoken to other phone shops who were appalled by their service and told me to complain

  • HonestMarky
    Mark (@HonestMarky) reported

    @EE I don't know what's happened to your customer service and the services you provide but it's not good. About to cancel my contract at this point as it's been 45 days without the ability to call anyone. Support has been useless to say the least.

  • Emily6Smith
    Emily (@Emily6Smith) reported

    @AJ_The_Red @EE Service is crap! I renewed giving it one last change. The staff attitude was patronising and rude as hell

  • MalkSmash
    The Incredible Malk ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿ‡ช๐Ÿ‡บ (@MalkSmash) reported

    @csmcpherson @EE @DPDgroup_news Update: spoke to Menzies, they've got it but it's been misrouted, they're working on getting it back to me. Top service from them and EE, piss poor from DPD.

  • NoLeggedNinja1
    Jay Baldwin (@NoLeggedNinja1) reported

    @EE As on they transferred me to someone to help and it was nothing for five minutes but silence

  • Jimmay94
    James M (@Jimmay94) reported

    @EE gave 150 a quick bell they couldn't figure it out but sure enough it seems to be working now so guess there isn't an issue anymore haha :)

  • DaddyBav
    ๐——๐—ฎ๐—ฟ๐—ฒ๐—ป ๐—•๐—ฎ๐˜ƒ๐—ถ๐˜€๐˜๐—ฒ๐—ฟ (๐—•๐—ฎ๐˜ƒ๐˜†) ๐Ÿ’โšฝ๏ธ๐ŸŽง๐ŸŽค (@DaddyBav) reported from Basingstoke, England

    @EE no signal in Basingstoke! Anything happening?

  • jwoodi89
    Jack W (@jwoodi89) reported

    @EE Spoke to someone earlier all sorted was a technical issue with my account

  • morskimarzyciel
    halfdragon (@morskimarzyciel) reported

    @EE Hi EE I bought an EE broadband SIM card for my company. I got an SMS to come and show my ID card. How do I do this when your sales places are closed? It was supposed to be a migration from another network. Is it normal for you to send me to a locked office?

  • Andelsony1903
    Dave (@Andelsony1903) reported

    @EE Is the network down? No 4G data for me and wife?