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EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 13% Total Blackout (13%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Pontypridd, Wales

The most recent EE outage reports came from the following cities: Cardiff, Pontypridd, Blackwood, New Tredegar, Hengoed, Treharris, Pontyclun, Caerphilly, Merthyr Tydfil, Newbridge, Tonypandy, Porth, Bridgend, Pontypool, and Mountain Ash.

CityProblem TypeReport Time
Cardiff TV 1 day ago
Pontypridd Internet 2 days ago
Blackwood Wi-fi 2 days ago
New Tredegar Wi-fi 2 days ago
Cardiff Wi-fi 3 days ago
Cardiff Internet 3 days ago

Community Discussion

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EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • TheRhysCooper
    Rhys (@TheRhysCooper) reported from Cardiff, Wales

    @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

  • garthomas78
    Gareth Thomas 🏳️‍🌈☢️🗺 (@garthomas78) reported from Mountain Ash, Wales

    .@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔

  • AndyJPetersen
    Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • leeweb79
    Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

  • thisisjmx
    J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

  • LukeSomerset
    𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • Samanth82113398
    Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • chickenshed24
    sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

  • AndyVaughan21
    Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported from Risca, Wales

    @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

  • BenThatFlies
    Ben Williams (@BenThatFlies) reported from Penmaen, Wales

    @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

  • garethwynhughes
    Gareth Wyn Hughes (@garethwynhughes) reported from Tonypandy, Wales

    Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

  • judiththomas4
    jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • thatWilkochap
    John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Morning. No signal in Cardiff. Any known issues?

  • chickenshed24
    sheryl fussell (@chickenshed24) reported from Rudry, Wales

    Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

  • chickenshed24
    sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

  • thatWilkochap
    John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

  • Heidi_Wurst
    Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

  • ChrisJG1988
    Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

  • Rivers_Slowmo
    CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • stewpalm
    Uncle Fester (@stewpalm) reported from Wenvoe, Wales

    @EE Shite service from you today. Not impressed

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • n22cca
    Nicci Millar (@n22cca) reported

    @EE Oh enjoy long changed to u guys a after having issues with BT pretty much all the time it’s sitting at 2 just now which is no use they have changed the router and still no use paying for something that won’t even open a SC shocking

  • KyloRCKelly
    Kylo. (@KyloRCKelly) reported

    @EE Was trying to get a new Apple Watch, but I’m convinced your website was designed by a rival company that doesn’t want you to make sales. The people at your customer service are great, but I didn’t fancy waiting for an hour on the phone.

  • Nicolleedownns
    Nicolle Downs (@Nicolleedownns) reported

    Oh how we love @EE and the piss poor broadband they supply. Without broadband for 2 weeks now and no communication to say when it will be fixed 😡🤬

  • JimJam_Binks
    S (@JimJam_Binks) reported

    @EE hi, I've had next to no reception in the Surbiton area for a week or so. Are there issues at all? Managed no better than 1 bar in most areas with that going down to zero in shops

  • gingergeorgey
    George Taylor (@gingergeorgey) reported

    @EE Just looking at new phone deals. Why is it more expensive to buy a new phone as an existing customer? E.g. £43/mo & £30 upfront for iphone SE 128 on 100GB vs only £37/mo and 0 upfront for a new customer. Where is my incentive to stay with you?

  • sandman186
    Sandman Johnstone (@sandman186) reported

    @EE no casting icon on my bt sport again. I’m paying £12.50 a month for large screen access. Please can you advise how to fix it?

  • katelyne121x
    Katelyne Evans (@katelyne121x) reported

    @EE hi I am experiencing problems with getting a top up pack and it's saying that they are experiencing problems. I have been trying for over 2 hours now and still nothing

  • chrislkingy
    Chris King (@chrislkingy) reported

    Ordered something from @EE and got a message to say it’s on its way on the 1st Jan... heard nothing since. Of course can’t get through to anyone on any sort of customer service. Surely one of the top 5 most frustrating companies in the UK

  • allyfarquhar
    Ally Farquhar 🇬🇧 (@allyfarquhar) reported

    @EE @btsport I pay to have the BT Sport app available to play on a large screen. That would be great if your app didn’t keep on crashing and kicking me off! Sky’s app no issues with. Why is it so hard for yours??????????

  • Liam_safe_hands
    Munty (@Liam_safe_hands) reported

    @ee is the worst customer communication I've ever had to deal with