EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Pontypridd, Wales

The most recent EE outage reports came from the following cities: Bargoed, Cardiff, Pontypridd, Blackwood, New Tredegar, Hengoed, Treharris, Pontyclun, Caerphilly, Merthyr Tydfil, Newbridge, Tonypandy, Porth, Bridgend, and Mountain Ash.

City	Problem Type	Report Time
Bargoed	Internet	1 day ago
Cardiff	TV	3 days ago
Pontypridd	Internet	4 days ago
Blackwood	Wi-fi	4 days ago
New Tredegar	Wi-fi	4 days ago
Cardiff	Wi-fi	5 days ago

Community Discussion

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EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Gareth Wyn Hughes (@garethwynhughes) reported 8 minutes ago from Tonypandy, Wales

  Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

• 
  Gareth Lewis (@cllrglewis) reported 9 minutes ago from Abercanaid, Wales

  Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

• 
  Lee Webster (@leeweb79) reported 10 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 27 minutes ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 28 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  Gareth Thomas 🏳️‍🌈☢️🗺 (@garthomas78) reported 29 minutes ago from Mountain Ash, Wales

  .@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔

• 
  sheryl fussell (@chickenshed24) reported 29 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 31 minutes ago from Dinas Powys, Wales

  Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

• 
  Neil (@neilbennett0707) reported 37 minutes ago from Merthyr Tydfil, Wales

  Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

• 
  Steffan McMahon (@Steffan_McMahon) reported 38 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 39 minutes ago from Cardiff, Wales

  @EE Morning. No signal in Cardiff. Any known issues?

• 
  CM Kerplunk (@Rivers_Slowmo) reported 40 minutes ago from Cardiff, Wales

  @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 41 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  sheryl fussell (@chickenshed24) reported 43 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

• 
  Rhys (@TheRhysCooper) reported 48 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  Uncle Fester (@stewpalm) reported 48 minutes ago from Wenvoe, Wales

  @EE Shite service from you today. Not impressed

• 
  sheryl fussell (@chickenshed24) reported 50 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported 53 minutes ago from Cardiff, Wales

  Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

• 
  Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported 55 minutes ago from Risca, Wales

  @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

• 
  Steffan McMahon (@Steffan_McMahon) reported 56 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Liv 💚🫶🐅📚 (@Livbet) reported 3 minutes ago

  @TigerDonald2000 @MarinaPurkiss @EE I've experienced that...someone spent £30 of my points in London. I have no idea how they do this without a card. It was refunded without a problem.

• 
  Andy Wilson (@AndyWils30) reported 5 minutes ago

  @EE hi, what are your hours for contacting for help please?

• 
  Gody (@Gamergody) reported 5 minutes ago

  @MarinaPurkiss @EE I find that call centre staff at basically every company are useless unless a social channel has already elevated the issue to a senior member of the team. X is basically my universal tech and company support app.

• 
  Mobil Ave (@MobilAve_) reported 5 minutes ago

  @EE you’ve restricted me from making calls but I’ve never paid a bill late or missed a bill?

• 
  india ♡ (@daptistic) reported 6 minutes ago

  @EE my phone isn’t allowing me to call! i have an issue with my sim card and number not working

• 
  Wendy Jotcham (@wendy2345) reported 7 minutes ago

  @MarinaPurkiss @EE Excellent news, given that EE normally stop at nothing to extort money from their unfortunate customers, of whom I am sadly one. I will never use them again once my current contract expires.

• 
  Richard Grummitt (@thelastfling) reported 9 minutes ago

  Hard to believe it was possible to receive the level of customer service received today from @EE Three hours of me phoning them. Spoke to 11 different people. All very apologetic about the mistakes made. Told what my options were. Made my decision. They’ll get back to me.

• 
  Matthew Stadlen (@MatthewStadlen) reported 11 minutes ago

  @MarinaPurkiss @EE What’s so sickening about this story - as well as the appalling treatment of your mum - is the thought that there must be a lot of people - whose daughters/sons aren’t public figures - who have never been given a refund by a phone company.

• 
  Dr Philippa Whitford (@Dr_PhilippaW) reported 13 minutes ago

  @MarinaPurkiss @EE Your MP may also be able to help her.

• 
  Ben ⚒ (@benshaw6) reported 16 minutes ago

  @RalphUpton @EE They used to be good. Can’t get thru to anyone now. Before my bill is due they have stopped my data even though I have unlimited everything. Very very poor. Leaving them. Disgusted