EE outages and service status in Pontypridd, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypridd, Wales

The most recent EE outage reports came from the following cities: Cardiff, Aberdare, Merthyr Tydfil, Treharris, Hengoed, and Bridgend.

City	Problem Type	Report Time
Cardiff	Internet	5 days ago
Cardiff	Wi-fi	28 days ago
Cardiff	Wi-fi	30 days ago
Cardiff	E-mail	1 month ago
Cardiff	Total Blackout	1 month ago
Cardiff	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Gavin Lewandowski (@gavinlew) reported 13 seconds ago from Butetown Community, Wales

  @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

• 
  Jack Rickus (@4rickus4) reported 2 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Aled Thomas (@AledThom) reported 5 minutes ago from Tonypandy, Wales

  @EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

• 
  Desta Omar (@desta_omar) reported 5 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  Jules Morgan (@thejoolzman) reported 9 minutes ago from Penarth, Wales

  @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

• 
  Ross Maisey (@TweetterRoss) reported 11 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported 16 minutes ago from Cardiff, Wales

  @roch123 @EE Omg this is awful!!!!! 😡

• 
  dawn pugh (@dawninyoureyes1) reported 17 minutes ago from Pontypridd, Wales

  @EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract

• 
  Rochelle Theaker (@roch123) reported 17 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  Rob S Photography (@photographyrsp) reported 18 minutes ago from Porth, Wales

  Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!

• 
  Destiny La Roja 💖 (she/they) (@DestinyRoja) reported 21 minutes ago from Cathays, Wales

  @EE why would you remove my discount, overcharge me £100 and refuse to fix it

• 
  lisa marshall (@lisa150_5) reported 27 minutes ago from Abercanaid, Wales

  @EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡

• 
  aaron (@Azz_Culbertson) reported 27 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 28 minutes ago from Ferndale, Wales

  @Aiden_Collier96 @EE I got the same issue

• 
  Samantha (@Samanth82113398) reported 29 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  sheryl fussell (@chickenshed24) reported 39 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

• 
  Brian Evans (@brianevans83) reported 49 minutes ago from Porth, Wales

  @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

• 
  Bby Gurl (@BenHarris918) reported 51 minutes ago from Aberkenfig, Wales

  @EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and there’s nothing they can do

• 
  Ade (@Bubwal) reported 54 minutes ago from Cardiff, Wales

  @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

• 
  Lucy (@HeyLucyAnne) reported 54 minutes ago from Rhymney, Wales

  Yep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ash (@AshJamIng) reported 9 minutes ago

  @tina0402x @EE 2nd worst customer service from a company I've ever received when I left. Hope they go bust.

• 
  Alan Royston (@pagechord) reported 11 minutes ago

  Not only is your customer service appalling, @EE has the audacity to inform me I can only view my bill via your App. Why? I receive my bill by email which I can cope with. EE would cause havoc in an empty house! I am aged 76 and feeling totally marginalised.

• 
  Marie (@marieclarkg12) reported 11 minutes ago

  Dear @EE your customer service is horrific. It’s a shambles!

• 
  Lisa :) (@lsl_scott) reported 12 minutes ago

  @EE Why tell me to call when I have to make a complaint online? More time wasting.

• 
  Bodz84 (@AFCBUDDY85) reported 12 minutes ago

  @EE dont worry, i'll just blast your Customer service team on the phone and then look cancel my broadband with you.

• 
  Omegamanuk (@Omegaman_uk) reported 13 minutes ago

  @EE Thanks but that is just routing me as per 2 calls I’ve already made this evening, so I don’t expect a different outcome really. A dedicated route for raising a complaint would be preferred,

• 
  Openreach (@WeAreOpenreach) reported 17 minutes ago

  @chrisdee2016 @EE the account holder, I'm afraid however to use an electric pole we do need a wayleave from the electricity board, there's no automatic right for us to use one of their poles unfortunately - if this is the issue then it will be something we'll be managing through your order (2/3)

• 
  Chris Dee (@chrisdee2016) reported 21 minutes ago

  @EE @WeAreOpenreach The order was placed ages ago the equipment fitted but connection to post outside couldn't be made as there is an issue with it we were informed along with our nextdoor neighbour we could ask if they could use the electricity pole to run the cable

• 
  Kev (@KevlarBrock) reported 23 minutes ago

  Hi @EE any known issues in CH65? Multiple devices having connection issues. Router restarted. Issue persists. Some devices working fine? Can’t even get into EE app to run tests!

• 
  Danfotoman (@danfotoman1) reported 26 minutes ago

  @EE It’s ok I’m speaking to 02 about going back to them, cheaper and better service