EE outages and service status in Pontypridd, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypridd, Wales

The most recent EE outage reports came from the following cities: Merthyr Tydfil, Caerphilly, Pontypridd, New Tredegar, Cardiff, Bargoed, Blackwood, Hengoed, Treharris, Pontyclun, and Newbridge.

City	Problem Type	Report Time
Merthyr Tydfil	Internet	1 day ago
Caerphilly	Wi-fi	4 days ago
Pontypridd	Phone	5 days ago
New Tredegar	Internet	10 days ago
Cardiff	Internet	10 days ago
Caerphilly	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Andy Petersen (@AndyJPetersen) reported 2 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  floyd cooper (@floyd2103) reported 3 minutes ago from Risca, Wales

  @HavardLiam @EE I ******* hate shit like this

• 
  Connor Botwright (@ConnorBotwright) reported 5 minutes ago from Cardiff, Wales

  @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 7 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  Samantha (@Samanth82113398) reported 13 minutes ago from Cardiff, Wales

  @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

• 
  aaron (@Azz_Culbertson) reported 14 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  Uncle Fester (@stewpalm) reported 17 minutes ago from Wenvoe, Wales

  @EE Shite service from you today. Not impressed

• 
  Cara Marsh (@caradyas14) reported 19 minutes ago from Pontypridd, Wales

  So frustrated with @EE and they’re shoddy signal!... and now they want to charge me £300 to terminate early because the signal strength is “strong” well you come try and make a call here! 😡😡

• 
  Steffan McMahon (@Steffan_McMahon) reported 19 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  Gareth Wyn Hughes (@garethwynhughes) reported 27 minutes ago from Tonypandy, Wales

  Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

• 
  Gill Howells (@gilliehowells) reported 27 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 33 minutes ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  Destiny La Roja 💖 (she/they) (@DestinyRoja) reported 38 minutes ago from Cathays, Wales

  @EE why would you remove my discount, overcharge me £100 and refuse to fix it

• 
  Ross Maisey (@TweetterRoss) reported 47 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Desta Omar (@desta_omar) reported 48 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  Ade (@Bubwal) reported 48 minutes ago from Cardiff, Wales

  @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

• 
  Gareth Thomas 🏳️‍🌈☢️🗺 (@garthomas78) reported 52 minutes ago from Mountain Ash, Wales

  .@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔

• 
  sheryl fussell (@chickenshed24) reported 52 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  charlesTdale (@charlesTdale) reported 54 minutes ago from Penarth, Wales

  @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

• 
  lisa marshall (@lisa150_5) reported 56 minutes ago from Abercanaid, Wales

  @EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jac Dee 🇺🇦 (@Jacsplace3) reported 4 minutes ago

  Dear @bt_uk We switched to @EE home broadband 2 months ago and it's been awful since. We're now paying for two bills. Customer service think we switched in September 2025 - incorrect. Today we have no broadband Goodness sake the left hand doesn't know what the right hand is doing

• 
  fiercebadger64 (@fiercebadger64) reported 7 minutes ago

  @EE can u help me , my daughter had her phone stolen in spain, i reported this to ee, i am in albania on hol i cannot get in touch with EE on any number my own web accounts not working , app not working ..she needs an esim urgently ** help me EE

• 
  Ralph Hardwick (@HardwickRalph) reported 9 minutes ago

  @EE My full fibre EE service keeps being cut, losing my TV image. Your website and fault finding service is diabolical. Why cannot I discuss with a real person rather than a computer bot?

• 
  S.O.X (@SexOffenderX) reported 11 minutes ago

  @Surviving_LADa @EE No worries, even if you did get through nobody would help. And the time on hold would bankrupt you!

• 
  M 🐼 (@wandaxmoods) reported 12 minutes ago

  @EE the way you do your billing is confusing I’m actually not renewing with you ever again because I’ve had nothing but issues and your customer service is embarrassing

• 
  BNAG (@_BNAG) reported 15 minutes ago

  @EE how hard can it be to cancel my broadband!? My new provider couldn’t get you to do it. You couldn’t do it when I rang up, I was told I’d be contacted when it could be done, it’s been three days and nothing. This is ridiculous.

• 
  Tracy Woods (@tracyanne1965) reported 17 minutes ago

  @EE please send me an email address I can send a message I keep getting on my phone, need some help!

• 
  ⚫️ ElleQat (@BaroqueChic) reported 19 minutes ago

  @EE I’m unable to use telephone contact. Don’t you offer any other access support for disabled customers?

• 
  Kristina Pla (she / her) (@I_love_mornings) reported 19 minutes ago

  @EE I already did that and they told me it was a general problem affecting several customers and that I should wait about a week for it to clear. This time has passed and it's still the same for me, hence why I'm enquiring

• 
  tim davis (@timdavis87) reported 22 minutes ago

  Is @EE the hardest organization to speak to. Instead of meaningless text options why not answer a phone. And why when you open a complaint will you close it unless I contact you. Surely you should contact me to say how and when it’s been resolved. Absolutely appalling