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EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

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The latest reports from users having issues in Pontypridd come from postal codes CF38 and CF37.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 12/01/2025 16:35

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (24%)

    Phone (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent EE outage reports came from the following cities: Treharris, Pontypridd, Pentre, Cardiff, Aberdare, Caerphilly, Porth, Ferndale, Merthyr Tydfil, Hengoed, Blackwood, Tonyrefail and Tonypandy.

Loading map, please wait...
City Problem Type Report Time
United KingdomTreharris Internet
United KingdomPontypridd Internet
United KingdomPentre Phone
United KingdomCardiff Internet
United KingdomAberdare Wi-fi
United KingdomCardiff Wi-fi

Community Discussion

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EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • BenThatFlies Ben Williams (@BenThatFlies) reported from Penmaen, Wales

    @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

  • thejoolzman Jules Morgan (@thejoolzman) reported from Penarth, Wales

    @EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.

  • lisa150_5 lisa marshall (@lisa150_5) reported from Merthyr Tydfil, Wales

    @EE It’s about the continued signal issues and having to ring each month and my husband checked yesterday & they haven’t given him his credits I’ve had to buy another sim with another network just to have signal & if I cancelled my contracts they still want to charge me

  • MagicMerry88 Magic Man (@MagicMerry88) reported from Merthyr Tydfil, Wales

    @EE please help my girlfriend. She is an EE customer and wants to buy Samsung galaxy buds 2 on your ee shop and she has a vault discount code through the blue light card. How does she apply it?

  • lisa150_5 lisa marshall (@lisa150_5) reported from Merthyr Tydfil, Wales

    @EE Yes Phil it is the cell in our area is down & farmer won’t let ee on the land to fix it, surly thou we shouldn’t have to keep ringing or in my case I can’t, so do an online chat every month, most people in my area are annoyed now as should just give credit for few months

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

  • welshpolitical Allan Rees (@welshpolitical) reported from Cardiff, Wales

    @EE why have you redesigned your app My EE app.... again? Its crap.

  • garthomas78 Gareth Thomas 🏳️‍🌈☢️🗺 (@garthomas78) reported from Mountain Ash, Wales

    .@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔

  • desta_omar Desta Omar (@desta_omar) reported from Cardiff, Wales

    Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

  • Heidi_Wurst Heidi Wurst (@Heidi_Wurst) reported from Cardiff, Wales

    @EE am trying to pay my phone bill but I can’t. Can someone help

  • lisa150_5 lisa marshall (@lisa150_5) reported from Abercanaid, Wales

    @EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡

  • judiththomas4 jude wood (@judiththomas4) reported from Cardiff, Wales

    @SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

  • MagicMerry88 Magic Man (@MagicMerry88) reported from Aberdare, Wales

    @EE My girlfriend has a vault code with her blue light card. She wants to buy samsung galaxy buds 2. But it doesn't give her the option to apply the code. Please can you help.

  • Rivers_Slowmo CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

  • garethwynhughes Gareth Wyn Hughes (@garethwynhughes) reported from Tonypandy, Wales

    Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales

    @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

  • MicheleSeren Michèle Seren💙 (@MicheleSeren) reported from Taff's Well, Wales

    @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

  • AndyJPetersen Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • JuliaDixon1949 Julia Dixon (@JuliaDixon1949) reported

    @opinion_denied @EE Not the first time EE have been accused of being poorly received - much like their crappy service.

  • poison_ivy007 Poison Ivy (@poison_ivy007) reported

    @EE @EscapedLondoner note to myself - never join EE. GO WOKE - GO broke, hopefully you be right there with Halifax

  • TheUnionWithers Anything But Normal (@TheUnionWithers) reported

    @AndrewSouthside @EE The whole of the south side is skew the still. It’s been fluctuating between slow and stop for a few days

  • ShadyGooner420 AfcMick (@ShadyGooner420) reported

    @EE Trouble is they just make more accounts,more needs doing than just removing the account

  • GwenEvaBearLuvs Gwenny Eva—your dude-friendly egalitarian advocate (@GwenEvaBearLuvs) reported

    @PhilMitchell83 @KailaWood17 @EE That's right... starts off god-awful, and gets worse.

  • DaddyPudding85 Deano (@DaddyPudding85) reported

    @EE what's the deal with getting out of my contract a couple of months early because your service has been terrible. Barely get any signal anymore. Always getting emails from you saying there are problems with the network. How can you still claim to be the uks best? You aren't.

  • leap_inwood Leap Inwood (@leap_inwood) reported

    @PhilMitchell83 @EE It’s terrible… labeling all men… it’s actually heinous.

  • Rob_Kenny_ Rob Kenny (@Rob_Kenny_) reported

    @garius @SkyUK @EE Hmm. Powering the router may be an issue. The listing is suspiciously silent on the subject of electricity.

  • AdelGascoigne •Lady• Adel Gascoigne (@AdelGascoigne) reported

    @EE I am in sardinia with the newest Samsung phone and no outstanding updates paying £2 per day to use my data, yet my service, reception is so slow it practically stopped. My husband also on EE older Samsung no issues. So I'm paying an additional £2 per day for less service 🤔

  • tom_howell999 Tom Howell (@tom_howell999) reported

    @EE once again the signal in the HU16 is rubbish, can’t even get 4g today , can you explain why this keeps happening and why I’m paying you so much ? Il be cancelling my direct debits if this doesn’t improve rapidly