EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Pontypridd come from postal codes CF38.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 25: Problems at EE
EE is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (49%)
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Phone (24%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent EE outage reports came from the following cities: Porth, Cardiff, Treharris, Ferndale, Merthyr Tydfil, Aberdare, Pentre, Pontypridd, Hengoed, Caerphilly, Blackwood, Tonyrefail and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Porth |
Wi-fi | |
| Cardiff |
||
| Treharris |
Internet | |
| Treharris |
Internet | |
| Cardiff |
Wi-fi | |
| Ferndale |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service
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. brydieloa
(@brydielwoodward) reported
from
Aberaman, Wales
@lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!
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🏴 Kelly Colwill 🏴👏🌈💙
(@w3l5hg4l) reported
from
Ferndale, Wales
@Aiden_Collier96 @EE I got the same issue
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Tim Powell
(@timscoreboard) reported
from
Mountain Ash, Wales
@EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Chris Lent
(@MrChrisLent) reported
from
Cardiff, Wales
@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
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Dino Tessaro
(@savalleyboy) reported
from
Pontypridd, Wales
@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Bby Gurl
(@BenHarris918) reported
from
Aberkenfig, Wales
@EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and there’s nothing they can do
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
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🏴 Kelly Colwill 🏴👏🌈💙
(@w3l5hg4l) reported
from
Ferndale, Wales
@EE please can you help me with my upgrades??
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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Ricky Mainwaring
(@rickmainz1989) reported
from
Gilfach Goch, Wales
3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please
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🏴 Kelly Colwill 🏴👏🌈💙
(@w3l5hg4l) reported
from
Ferndale, Wales
@EE I have tried... I need help with completing my new upgrades
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Polly Phluid
(@Polly_Phluid) reported
@EE Yeah, doing that - I was just wondering if the numbers that are EE ones could be controlled by EE but I guess not as I could take this number to any network.
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Stores_8
(@stores_8) reported
@EE any ideas why your website is a piece of **** and takes about 3 hours to load and to log in???
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James jones
(@Jamesjo588) reported
@EE Hi I've lost all phone signal and data roam could you help?
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Tasha_NHS
(@Tashaa_J_) reported
@EE any help with this?.
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Emma Bourke
(@Emmielou25) reported
So my phone reckons I get excellent service at home. However working from home I've got such a delay in calls it's virtually impossible to make work calls lately. @EE your website claims I'll have full service. I have 1 bar at best.
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spurs guvnor
(@spursguvn0r) reported
@ThreeUKSupport @andre81137478 You more or less said the same to me about 5 years ago when i was in Bath. You tried blaming a tree or high buildings, it was none of them. I joined @EE and magically never had a signal problem. You're lucky people have WiFi at home otherwise you'd get a lot lot more complaints
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Paul lanning
(@clubberlann) reported
@EE Sure, WIFI - intermittent mostly we are all on 4g. I’ve done resets, tried different band widths which made it worse!! Phone signal just drops out during a call all the time. Sometimes I can hear the caller they can’t hear me!!
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Huw Powell
(@huwpowell97) reported
@EE furthermore on my recent tweet, I went to your cwmbran store and have got the problem sorted however this problem should’ve been resolved when I switched networks when my contract expired and I asked for a PC code and moved networks. The customer service has also been awful
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🌚 Paul Miro
(@paulmiro) reported
@Polly_Phluid @EE I've had recorded messages saying they're from National Crime Agency. Also, HMRC about tax rebate, scams claiming to be Lloyds, Barclays, Natwest & Santander; accident claims, people claiming I have a fault with my Internet service, refunds for goods I haven't purchased, etc.
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jonathan guiness
(@johnbud86) reported
@EE Is the upgrade chat online down ? As been trying to get to talk to someone since yesterday but it constantly says busy then give me a link to sms service witch come up as site under maintenance as the phone I want is online only as it good as new phone