EE Outage in Pontypridd, Rhondda Cynon Taf, Wales

@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.

@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

@EE am trying to pay my phone bill but I can’t. Can someone help

@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒

@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

.@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔

@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

@EE Shite service from you today. Not impressed

@SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

@EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

@EE Morning. No signal in Cardiff. Any known issues?

@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

Just been cut off trying to call @O2 (want to move over to them). Will the service there be as bad as @EE?

@EE @EE could you confirm where service is guaranteed. Constant issues with phone since Jan 2022. Unable to answer calls today. Told by your technical advisor service is not guaranteed at home, whilst moving or whilst stationary.

@EE I paid for roaming whilst in orlando. It didn't work and my phone network was constantly on "emergency calls" only. I tired 3 times your help chat. Nothing worked. I tried this morning to chat online to explain why I don't think I should be expected to pay my full bill and

@EE recently within the last few months switched to EE from BT. BT sometimes had issues but not like EE in the last 6 or so weeks. can’t even have a conversation with anyone if i’m at home using the phone. i want out of my contract. reason being poor quality of product.

@EE no signal in Ka3 postcode area!? Again. Home 4G mobile broadband, less than 1Mb signal! Help!?

@EE @BeanoOfficial @EE could you confirm where service is guaranteed. Constant issues with phone since Jan 2022. Unable to answer calls today. Told by your technical advisor service is not guaranteed at home, whilst moving or whilst stationary.

@EE @EE could you confirm where service is guaranteed. Constant issues with phone since Jan 2022. Unable to answer calls today. Told by your technical advisor service is not guaranteed at home, whilst moving or whilst stationary.

@EE the worst 🙄

@EE could you confirm where service is guaranteed. Constant issues with phone since Jan 2022. Unable to answer calls today. Told by your technical advisor service is not guaranteed at home, whilst moving or whilst stationary.

@EE Thank you I understand that! But I have been a loyal customer for over 10 years and working in retail myself keeping loyal customers happy and making feel wanted by the company no matter how much money they spend, I think, is very important in retail!