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EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

Why is my EE service not working?

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The latest reports from users having issues in Pontypridd come from postal codes CF37 and CF38 .

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 12% Total Blackout (12%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Pontypridd, Wales

The most recent EE outage reports came from the following cities: Pontypridd, Bargoed, Cardiff, Blackwood, New Tredegar, Hengoed, Treharris, Pontyclun, Caerphilly, Merthyr Tydfil, Newbridge, Tonypandy, Porth, and Bridgend.

CityProblem TypeReport Time
Pontypridd Internet 3 days ago
Bargoed Internet 4 days ago
Cardiff TV 5 days ago
Pontypridd Internet 7 days ago
Blackwood Wi-fi 7 days ago
New Tredegar Wi-fi 7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • mrbean1977
    geraint evans (@mrbean1977) reported from Fochriw, Wales

    @EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡

  • dawninyoureyes1
    dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

  • brianevans83
    Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

  • AshL93
    Ash Lister (@AshL93) reported from Cardiff, Wales

    @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

  • photographyrsp
    Rob S Photography (@photographyrsp) reported from Porth, Wales

    Any update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!

  • Foxy_005
    Nathan Fox (@Foxy_005) reported from Cardiff, Wales

    @RosssYoungx @EE Who cares, iPhone sucks

  • Bubwal
    Ade (@Bubwal) reported from Cardiff, Wales

    @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

  • floyd2103
    floyd cooper (@floyd2103) reported from Risca, Wales

    @HavardLiam @EE I ******* hate shit like this

  • JoanneChurcher
    🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported from Cardiff, Wales

    @roch123 @EE Omg this is awful!!!!! 😡

  • TheRealBerty
    Anthony Pesticcio (@TheRealBerty) reported from Cardiff, Wales

    @EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon

  • Matt996
    Matt (@Matt996) reported from Treorchy, Wales

    @EE your upgrade deals are so bad,I have 5 contracts with you and I can get a much better deal as a new customer on the net with multiple companies 😣

  • DullUddenCow
    🐮 DullUddenCow 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DullUddenCow) reported from Abertillery, Wales

    Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!

  • HuwJones58
    Huw Jones🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HuwJones58) reported from Porth, Wales

    @EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband

  • ConnorBotwright
    Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales

    @EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.

  • HeyLucyAnne
    Lucy (@HeyLucyAnne) reported from Rhymney, Wales

    Yep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work

  • welsh_stu
    🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported from Caerphilly, Wales

    @EE can I get some help please, I’m missing 4gb of my data.

  • brianevans83
    Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Only started this morning. Notification on my phone saying service suspended by service provider

  • roch123
    Rochelle Theaker (@roch123) reported from Cardiff, Wales

    Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

  • KaceyEdwards91
    K A C E Y (@KaceyEdwards91) reported from Pontllanfraith, Wales

    Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

  • robertpurvis
    Robert Purvis (@robertpurvis) reported from Cardiff, Wales

    @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Jparfitt12
    James Parfitt (@Jparfitt12) reported

    @EmmaC0601 @EE Apparently going to be the same till St least next week, make sure you contact them and get ure account credited for the time down, cause u shld never pay for something you are unable to use

  • LucaEGKK
    Luca ✈️ (@LucaEGKK) reported from Ashton-under-Lyne, England

    @EE who do I speak to about really bad signal?

  • askthedood
    KevyD (@askthedood) reported

    Whilst I love @giffgaff it’s starting to get more than a little bit annoying when I’m busy areas with decent 4G signal I still don’t get any internet! I suspect the masses on actual @EE proper get priority. What network does @SkyUK Mobile use I wonder?

  • Jparfitt12
    James Parfitt (@Jparfitt12) reported

    @EmmaC0601 @EE Yep they have to as they can't provide the service you pay for. So you shld get credited for the time down. And no worries, have a good day

  • ShibaRick
    Rick Shiba (@ShibaRick) reported

    @EE *Cue the classic Karen comment* "I've been a loyal customer..." Blah blah... I am legitimately disappointed in EE service when I was abroad in Amsterdam last month. I thought I had free EU-roaming but I had no 4G whatsoever (unexpectedly) in a foreign country...

  • andymac2602
    Andrew McLaughlin (@andymac2602) reported

    @EE It has been restarted so many times. I am completely cheesed off with it. It seems that the only advice IT "experts" give is switch off and switch on again. It has been rubbish for so long. I am fed up paying for a service I cannot access.

  • BurstFfsLuke
    BurstFfsLuke (@BurstFfsLuke) reported

    @EE No I'm not sure what it is but it went off again and I reset the it started working again could this be a router problem?

  • ShibaRick
    Rick Shiba (@ShibaRick) reported

    @ee ... So naturally I was screwed and very disappointed. I accepted that I may have made a mistake/incorrect assumption... So, I then paid an extra £15 to get some data I could use in the NL. This did not fix my situation - and I have been charged for a service... (2/3)

  • mjtfreeze
    Mikhail T (@mjtfreeze) reported

    Can I end my contract with @EE early if I'm not receiving the service I paid for?

  • EmmaC0601
    Emma Cozens (@EmmaC0601) reported

    @EE No network for 48hours - BA9 - what is going on?!