EE Outage in Pontypridd, Rhondda Cynon Taf, Wales

Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

@EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and there’s nothing they can do

@EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

@EE please can you help me with my upgrades??

@Aiden_Collier96 @EE I got the same issue

@EE I have tried... I need help with completing my new upgrades

@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

@EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

@EE been no signal in North Cardiff for 2 days now

@lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!

@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

@EE worst customer experience ever. Thought it was all sorted and had to call again.

@EE been in tears and panic over your service today. Worst customer experience over the last few weeks ever.

@EE Anyone joining EE needs their head checking. Crap customer service. Poor loyalty scheme (with them for 5 years and still wanted money for upgrade) non competitive deals. Do what I did and join @giffgaff

@EE is there an outage of tv service in whaley bridge?

@ThreeUK told on 5 different occasions in the last 24hrs my phone would be here today... And nothing, not even a follow up as promised... @Vodafone @EE look for a new customer?

@EE I've not long upgraded to the Samsung S20 Ultra, and i'm having some issues with it. Its constantly telling me it has no SIM, it drops calls frequently, If i connect it to any BT device, i cant be heard on any call during the connection, or afterwards 1/2

@EE Hi, the issue seems to have resolved this evening.

@EE I can’t get enough on phone and live chat is a waste of space. Can someone help me?!

@EE Hi, my wifi has been running slow all day, even down to 6Mbps, the is the second time in the past week this has happened. Wondering if you could sort this out

@EE I am a new customer.. bought sim a few hours ago.. I have registered and would like to top up but it is just not happening. Can you help?