EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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The latest reports from users having issues in Pontypridd come from postal codes CF37 and CF38.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (31%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent EE outage reports came from the following cities: Bridgend, Cardiff, Hengoed, Caerphilly, Porth, Mountain Ash, Treharris, Blackwood, Abertillery, Tonypandy, Pontypridd, Pontyclun, Ferndale and Aberdare.
| City | Problem Type | Report Time |
|---|---|---|
 Bridgend |
Internet | |
| Bridgend |
Phone | |
| Cardiff |
Internet | |
| Hengoed |
Wi-fi | |
| Cardiff |
Total Blackout | |
| Caerphilly |
Internet |
Community Discussion
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EE Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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🏴 Kelly Colwill 🏴👏🌈💙
(@w3l5hg4l) reported
from
Ferndale, Wales
@EE I have tried... I need help with completing my new upgrades
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.
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Dino Tessaro
(@savalleyboy) reported
from
Pontypridd, Wales
@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]
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Chris Lent
(@MrChrisLent) reported
from
Cardiff, Wales
@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.
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𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥
(@LukeSomerset) reported
from
Cardiff, Wales
Been an @EE customer for donkeys years and level of customer service I have had today is shocking!
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Gareth Lewis
(@cllrglewis) reported
from
Abercanaid, Wales
Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please
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Bby Gurl
(@BenHarris918) reported
from
Aberkenfig, Wales
@EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and there’s nothing they can do
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
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Rhys
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
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🏴 Kelly Colwill 🏴👏🌈💙
(@w3l5hg4l) reported
from
Ferndale, Wales
@EE please can you help me with my upgrades??
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Neil
(@neilbennett0707) reported
from
Merthyr Tydfil, Wales
Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out
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NonWatcyn #IndyWales
(@nonwatcyn) reported
from
Cardiff, Wales
@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
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🏴 Kelly Colwill 🏴👏🌈💙
(@w3l5hg4l) reported
from
Ferndale, Wales
@Aiden_Collier96 @EE I got the same issue
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Raigho
(@RaighoHusky) reported
Hey @EE placed an order for an in-stock phone 24 hours ago and I still have no dispatch or eta ? Can you help us out here. It’s replacing a dropped phone which is dying real fast and a quick replacement would really help me out.
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ALEX
(@alexwhit3head_) reported
@EE need to stop giving out free broadband as mines a bag of ****. please arrange someone to ring me. sick to death of it. 24 hours, or you on chopping board and i find someone else. #broadband
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mrbluesky
(@closedforsummer) reported
@EE could you please help ! I have no signal at work as do other colleagues, signal was good up until Tuesday we are working for the nhs and rely on a good service! We are in Orpington town centre thanks
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DJP
(@BIGGIT_71) reported
@EE hi look since i can't phone to ask about PS5 stock can u tell me roughly what's happening since I registered interest. You haven't had any stock since last year. Will I get an email or text? No information or anyone to ask is really crappy and demoralising. Please help.
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Mateo GF
(@mat_gf) reported
@EE your service is dreadful! I've been without data for 5 days and counting despite having topped up. PS: your customer service is also a disaster
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Trans Med Training
(@transmedtrain) reported
@EE Matching the deal by £3 a month was all that it would have taken. Obviously EE don't need £600 over 2 years and would rather lose a customer over £72! Which kind of cements it with your reply, which should have been "How can we stop you leaving for a rival?"
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Dan Ambrose
(@DanAmbrose18) reported
@VodafoneUK I’m not on Vodafone network I’m with @EE I just know these numbers come from a Vodafone network due to it being extremely similar to my number which I ported from your network to EE
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Josh sharples
(@Joshsharples7) reported
@EE how have you been able to give a customer a ps5 yesterday but now you have 0 in stock. You have literally replied to him today and confrimed you have ps5’s when will they be available
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Angela Roofe
(@angieroofe) reported
Hey @EE my first bill is wrong after migrating over from BT Mobile last week. I’ve tried calling and emailing but no luck, can you help me?!
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Duncan aka 2e0eor
(@M6AOC) reported
In 1993 I took out 2 mbl phone contracts with One2One which is now EE. Many years later, until today, I say treat your customers as you would want to be treated. A big relief to be leaving that was once an amazing provider. Move on & go forward. @EE @WorkforEE @MarcAllera