EE outages and service status in Pontypridd, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- EE generated 0 outage signals in the last 24 hours around Pontypridd, including 0 direct reports.
- The most common problems reported in this area mention Internet and Phone.
- The most recent signal from this area was received Aug 17, 11:04 AM GMT+1.
- Internet (75%)
- Phone (25%)
The latest reports from users having issues in Pontypridd come from postal codes CF38 .
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 19: Problems at EE
EE is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Pontypridd, Wales
The most recent EE outage reports came from the following cities: Pontypridd, Tonypandy, Cardiff, Aberdare, Merthyr Tydfil, and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd
|
Phone | 2 days ago |
|
Tonypandy
|
Internet | 8 days ago |
|
Pontypridd
|
Internet | 11 days ago |
|
Cardiff
|
Internet | 17 days ago |
|
Cardiff
|
Wi-fi | 1 month ago |
|
Cardiff
|
Wi-fi | 1 month ago |
Community Discussion
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EE Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Robert Purvis (@robertpurvis) reported from Cardiff, Wales@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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Desta Omar (@desta_omar) reported from Cardiff, WalesCanβt get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help π₯΄π₯΄ @AppleMusic @EE
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Aled Thomas (@AledThom) reported from Tonypandy, Wales@EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits
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Ade (@Bubwal) reported from Cardiff, Wales@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
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Ross Maisey (@TweetterRoss) reported from Church Village, Wales@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!
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Rob O'Keefe (@WelshROK) reported from Merthyr Tydfil, Wales@EE Hi I upgraded to an S9 plus within the last 12 months and it has developed a white bar down a section of the right hand of the screen, can you advise best process to get it repaired. I am on a monthly contract, obtained from one of your stores
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Matt (@Matt996) reported from Treorchy, Wales@EE your upgrade deals are so bad,I have 5 contracts with you and I can get a much better deal as a new customer on the net with multiple companies π£
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π΄σ §σ ’σ ·σ ¬σ ³σ Ώ Stuart π΄σ §σ ’σ ·σ ¬σ ³σ Ώ (@welsh_stu) reported from Caerphilly, Wales@EE can I get some help please, Iβm missing 4gb of my data.
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Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, itβs very frustrating
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π΄σ §σ ’σ ·σ ¬σ ³σ Ώ Kelly Colwill π΄σ §σ ’σ ·σ ¬σ ³σ Ώπππ (@w3l5hg4l) reported from Ferndale, Wales@EE please can you help me with my upgrades??
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Andy Petersen (@AndyJPetersen) reported from Cardiff, WalesWhen do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Gareth Lewis (@cllrglewis) reported from Abercanaid, WalesHello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?
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lisa marshall (@lisa150_5) reported from Merthyr Tydfil, Wales@EE Yes Phil it is the cell in our area is down & farmer wonβt let ee on the land to fix it, surly thou we shouldnβt have to keep ringing or in my case I canβt, so do an online chat every month, most people in my area are annoyed now as should just give credit for few months
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Bby Gurl (@BenHarris918) reported from Aberkenfig, Wales@EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and thereβs nothing they can do
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Rochelle Theaker (@roch123) reported from Cardiff, WalesAbsolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I canβt cancel it without paying Β£360!!!
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π£πΊπΏππ½π½ π«πΎπππ π΄σ §σ ’σ ·σ ¬σ ³σ Ώπ¦’ (@daflewis_botn) reported from Cardiff, Wales@EE General browsing & loading web pages through safari. Only seems to have an issue when in the city centre as soon as I leave to I donβt seem to have an issue
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ππ¦ππ ππ πππ£π€ππ₯ (@LukeSomerset) reported from Cardiff, WalesBeen an @EE customer for donkeys years and level of customer service I have had today is shocking!
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Brian Evans (@brianevans83) reported from Porth, Wales@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Rhys (@TheRhysCooper) reported from Cardiff, Wales@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
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Jack Rickus (@4rickus4) reported from Saint Nicholas, Wales@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Murray Watson (@mdwats) reportedDid anybody else get the government emergency alert at 2am this morning and again at 7am. @EE This was in top of the original one at 7pm a night!
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Tom (@itstomwoo) reported@christesla @Unrealistic693 @EE Damn have you tried *3001#12345#*
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London Roof & Guttering (@gutterdons) reported@EE again absolute shocking service from EE ordered additional handset for my bussiness over 4 days ago, no order confirmation, when I ring CS passed through multiple departments which results in automated message saying that are too busy to speak to anyone. EE are a joke really
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Real St Andrews (@RealStAndrews_) reported@EE Iβm extremely frustrated and disappointed by the service my elderly mother has received. This situation is causing her considerable stress. Calling 150 and every other route weβve tried just sends us round in circles, with seemingly no way to speak to a human being :(
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RG2652 πβ‘β‘β‘β½ (@RossGibbs78) reported@SkyHelpTeam @EE There's a problem with sky you can't call or receive a call from anyone on sky .other networks seem ok . Hopefully sky can fix it. Hopefully telling everyone on the website about it.
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π§‘β€οΈβπ₯π π π π β€οΈβπ₯𧑠(@itsmegigi_89) reported@EE whats happening with your internet its down yet again
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Stephen (@Stephen090704) reported@alwaysMadManC87 @EE Sounds like the same guide that was rude to me too!
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Phil Newsom (@Newsom_13) reported@EE I've been a customer for years, I ask for help and get none. What's going on? You used to be so helpful
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bill calgotra (@billcalgotra) reported@AJHobbsy @EE Totally agree, the CX is terrible. Getting a phone from EE is great, the team on the phones are brilliant Once a phones goes wrong and you walk in to a store.. they are horrendous. Once they work out you're not there to increase their revenue they pass you around. #EE #Bullring
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Mark H (@Lordylord) reported@EE your tnt sports activation process is virtually non existent online. Wasted 45mins of my life before resorting to having to wait in queue for telephone support (god knows how much more waiting is needed there)