EE outages and service status in Pontypridd, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypridd, Wales

The most recent EE outage reports came from the following cities: Treharris, Cardiff, Caerphilly, Bridgend, Hengoed, Merthyr Tydfil, Pontypridd, New Tredegar, Bargoed, and Blackwood.

City	Problem Type	Report Time
Treharris	Phone	3 days ago
Cardiff	Internet	5 days ago
Caerphilly	Internet	5 days ago
Bridgend	Internet	5 days ago
Hengoed	Wi-fi	13 days ago
Treharris	Phone	14 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Michèle Seren💙 (@MicheleSeren) reported 7 seconds ago from Taff's Well, Wales

  @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

• 
  Gareth Lewis (@cllrglewis) reported 1 minute ago from Abercanaid, Wales

  Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

• 
  charlesTdale (@charlesTdale) reported 4 minutes ago from Penarth, Wales

  @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

• 
  sheryl fussell (@chickenshed24) reported 5 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  Gareth Thomas 🏳️‍🌈☢️🗺 (@garthomas78) reported 9 minutes ago from Mountain Ash, Wales

  .@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔

• 
  dawn pugh (@dawninyoureyes1) reported 12 minutes ago from Pontypridd, Wales

  @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

• 
  Nörm•i•am (@storrmin571) reported 15 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

• 
  Ash Lister (@AshL93) reported 16 minutes ago from Cardiff, Wales

  @EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.

• 
  Steffan McMahon (@Steffan_McMahon) reported 16 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  sheryl fussell (@chickenshed24) reported 24 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  Gill Howells (@gilliehowells) reported 28 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  Karma Samsara (@CarolwalesKarma) reported 32 minutes ago from Cardiff, Wales

  @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

• 
  Aled Thomas (@AledThom) reported 34 minutes ago from Tonypandy, Wales

  @EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

• 
  Steffan McMahon (@Steffan_McMahon) reported 35 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  Desta Omar (@desta_omar) reported 35 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  sheryl fussell (@chickenshed24) reported 46 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

• 
  Lee Webster (@leeweb79) reported 47 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

• 
  Matt (@Matt996) reported 47 minutes ago from Treorchy, Wales

  @EE your upgrade deals are so bad,I have 5 contracts with you and I can get a much better deal as a new customer on the net with multiple companies 😣

• 
  Ty✌🏾️ (@Tyrone_PT) reported 49 minutes ago from Cardiff, Wales

  So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

• 
  Robert Purvis (@robertpurvis) reported 49 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stuart Marshall (@MrMclarenNUFC) reported 9 minutes ago

  @EE I understand this isn’t directly you. But we are being lied to. Everyone locally is complaining. And nothings being done. You’ve turned a mast off in the town centre. There’s little or no signal, 4g and 5g barely works. I’m at home with 1bar. Where as before it was full.

• 
  DML (@DMLYONDER) reported 11 minutes ago

  @EE please people don't trust BTW and ee even night broadband goes down for upto hours stopping my mums phone line and emergency panic alarm from work and it seems bt don't give a monkeys

• 
  Dr E 🇵🇸🏳️‍🌈😷 #FreePalestine #MasksWork (@E_catservant) reported 16 minutes ago

  🚨SECURITY ALERT! If your @EE SIM card fails they require a maskless (& presumably no glasses / hat) scan of your face to replace it 🤬Also means any immunocompromised customer either risks their life or has to get a new phone number (top tip: NOT wt EE!)

• 
  IndianAlways (@IyengarPallavi) reported 21 minutes ago

  @EE Really, when ur tech team is not interested to take call, how would it resolve my issue

• 
  Gareth Morgan (@gazmorgan77) reported 21 minutes ago

  @EE you filthy horrible company. I was happy with BT and when I tried to tell you I don't want to be with EE and canceled my contract, you put a £2000 bill on me? ... Awful. Good luck. @bt_uk .

• 
  Nana H Essiful (@nanaessiful) reported 21 minutes ago

  I can’t believe that in this day and age @EE is allowed to offer such atrocious broadband services. Good luck if you can even speak to customer service and if you do they are utter useless and incompetent Can’t even get basic things right. @EE you should be ashamed of yourselves

• 
  Peter Vickerman (@PIV_123) reported 22 minutes ago

  @EE rubbish service app said a 40 minute wait , an hour later …….

• 
  Ian Knight (@zort70) reported 26 minutes ago

  @EE We have phoned and got through to someone, seems like an update last night made the router go offline. Had to do a factory reset and reconfigure our network settings to get it back running again.

• 
  Jill 🌹 (@jillymet) reported 27 minutes ago

  @scott_r22 @EE Having the exact same issue….prices are so high and not allowing Perks codes to be used is so frustrating!

• 
  David (@ramthelinefeed) reported 28 minutes ago

  @EE @nickduval Maybe your systems are ****? 🙈