EE

EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Pontypridd come from postal codes CF37 and CF38.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 01/28/2026 13:50

January 28: Problems at EE

EE is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent EE outage reports came from the following cities: Cardiff, Tonypandy, Pontypridd, Caerphilly, Blackwood, Treharris, Pontyclun, Bridgend, Porth, Ferndale, Aberdare, Penarth, Cathays, Ynysddu and Pentre.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomTonypandy Phone
United KingdomPontypridd Internet
United KingdomPontypridd Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • Samanth82113398 Samantha (@Samanth82113398) reported from Cardiff, Wales

    @EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy

  • LukeSomerset 𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, Wales

    Been an @EE customer for donkeys years and level of customer service I have had today is shocking!

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

  • garethwynhughes Gareth Wyn Hughes (@garethwynhughes) reported from Tonypandy, Wales

    Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

  • garthomas78 Gareth Thomas 🏳️‍🌈☢️🗺 (@garthomas78) reported from Mountain Ash, Wales

    .@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔

  • stewpalm Uncle Fester (@stewpalm) reported from Wenvoe, Wales

    @EE Shite service from you today. Not impressed

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

  • thisisjmx J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

  • thatWilkochap John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

  • BenThatFlies Ben Williams (@BenThatFlies) reported from Penmaen, Wales

    @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

  • leeweb79 Lee Webster (@leeweb79) reported from Caerphilly, Wales

    @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

  • Rivers_Slowmo CM Kerplunk (@Rivers_Slowmo) reported from Cardiff, Wales

    @EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.

  • cllrglewis Gareth Lewis (@cllrglewis) reported from Abercanaid, Wales

    Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

  • thisisjmx J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

  • thatWilkochap John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported from Cardiff, Wales

    @EE Morning. No signal in Cardiff. Any known issues?

  • TheRhysCooper Rhys (@TheRhysCooper) reported from Cardiff, Wales

    @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

  • AndyVaughan21 Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported from Risca, Wales

    @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

  • AndyJPetersen Andy Petersen (@AndyJPetersen) reported from Cardiff, Wales

    When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

  • chickenshed24 sheryl fussell (@chickenshed24) reported from Rudry, Wales

    Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • LMC_Twit Lottie (@LMC_Twit) reported

    @ee my internet is being slow but yet I’m getting a normal ping on a speed test. Any problems in my area (Nuneaton)?

  • lucieteresa97 lucie (@lucieteresa97) reported

    @Jimmy_Jostle @EE Literally though!! We're all in the dark, paying for a service that not one of us is receiving

  • bridomck1 Brido (@bridomck1) reported

    @EE just announce yous are having a network issue FFS. Replying to people individually saying you will look into their problem. It's the full network. Poor customer service fobbing everyone off.

  • Gillyhbean Gillian (@Gillyhbean) reported

    @EE having issues with my mobile phone and mobile device. Can't find any status updates anywhere. What's happening? Is the whole netword down?

  • JessiePritch Jessica Emily (@JessiePritch) reported

    Apparently @EE is down too. I wouldn’t know because I don’t get reception anyway 🙃

  • grace_alexmay gracè (@grace_alexmay) reported

    @EE “everytime everywhere” … except they completely ignore the fact the network crashed… customer service is disappointing

  • whatupgirl420 🖤 (@whatupgirl420) reported

    @EE I was left with a unpaid food bill due to your network not connecting my bank card to the phone ! #eedown never been so humiliated !

  • beer_everywhere Dani (@beer_everywhere) reported

    @matterai @NateDawg27 @EE I guess I am so used to the terrible time I have with 3 that I didn’t notice.

  • nikkipowelly Nikki 🔸◾️🐺 (@nikkipowelly) reported

    @EE any chance of sorting your service out. My wifi and data is down? I’m aware of the social platform issue but how is this affecting your service?

  • ianburton1976 Ian Burton (@ianburton1976) reported

    @EE Interesting that you have not officially recognised that your data network is down. Is this due to it being a hack / security issue? Why don’t you inform your customers of the data outage?