EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Pontypridd come from postal codes CF38.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at EE
EE is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (49%)
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Phone (24%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent EE outage reports came from the following cities: Ferndale, Cardiff, Porth, Merthyr Tydfil, Aberdare, Treharris, Pentre, Pontypridd, Hengoed, Caerphilly, Blackwood, Tonyrefail and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Ferndale |
Phone | |
| Cardiff |
Wi-fi | |
| Porth |
Internet | |
| Merthyr Tydfil |
Internet | |
| Aberdare |
Internet | |
| Treharris |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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geraint evans
(@mrbean1977) reported
from
Fochriw, Wales
@EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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Ricky Mainwaring
(@rickmainz1989) reported
from
Gilfach Goch, Wales
3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke
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aaron
(@Azz_Culbertson) reported
from
Cardiff, Wales
@EE been no signal in North Cardiff for 2 days now
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Matt
(@Matt996) reported
from
Treorchy, Wales
@EE your upgrade deals are so bad,I have 5 contracts with you and I can get a much better deal as a new customer on the net with multiple companies 😣
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. brydieloa
(@brydielwoodward) reported
from
Aberaman, Wales
@lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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Lucy
(@HeyLucyAnne) reported
from
Rhymney, Wales
Yep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work
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Tim Powell
(@timscoreboard) reported
from
Mountain Ash, Wales
@EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Gill Howells
(@gilliehowells) reported
from
Trethomas, Wales
@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌
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floyd cooper
(@floyd2103) reported
from
Risca, Wales
@HavardLiam @EE I ******* hate shit like this
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Naomi
(@twittorerr) reported
@EE I have been in touch with them several times (considering I've been out of contract coming up to 3 years - they've never once contacted me!) and they've always been useless, hence why I'm still stuck with an out of date phone and paying extortionate contract costs!
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Sooz B
(@_SoozySooz) reported
@EE I sincerely doubt you'll be able to, I've already spoken to a member of your customer service team and they've said they can't. So why would I send myself in circles?
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BC
(@TheExile01) reported
@EE Same at the leeds store. Your store finder clearly does not reflect bank holiday changes. That is really poor. And you can’t tell me either. That’s even poorer
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Gary Byfield
(@GaryBizzle) reported
@EE 2. and how any price rise will affect me. So please don’t keep telling me I was. I’d be more than happy to discuss this over the phone with you. You’re approach to this topic is not what I would call customer service. As I say, happy to discuss over the phone.
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✌🏻Gary/Gawy aka Moofie✌🏻
(@90sMoofie) reported
@VodafoneUK The phone is the least of my concern since you lot can’t even give me a decent, RELIABLE 4G data service. Leaving to go to @EE in November, I’ve been with them before and their data is so much more reliable, no buffering while streaming radio for a start
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Shaun
(@shaun___97) reported
@EE I did try that I'm just not sure what a broken camera lens falls under as it's not a cracked display?
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martyn
(@mng321) reported
@EE Hi CS thanks for your reply. I know the increase is well advertised I just feel with all the other price rises it was bad timing and EE could have done more to delay or cancel the increase.. I am lucky enough to have had a good pay rise but other of your customers are struggling
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Patch
(@patchterrier) reported
@ThreeUKSupport Currently had to hotspot off a neighbour’s @EE Signal.
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Gabs
(@lukepaulgabriel) reported
Hi @EE, is someone about to help with my broadband connection please? Speeds have dropped off and I have sugar filled kids needing their WiFi fix 🤪🤪
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Jake Brind
(@brind_jake) reported
@EE £85 a month for what? £85 a month pays a modest electric/gas bill. Half a council tax bill. Or even a very very rare night out. Why ******** would I spend £85 a month on a phone?! Are you actually right now, are you serious.