EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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The latest reports from users having issues in Pontypridd come from postal codes CF37.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (41%)
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Phone (30%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent EE outage reports came from the following cities: Caerphilly, Tonypandy, Pontypridd, Cardiff, Porth, Blackwood, Bridgend, Hengoed, Mountain Ash, Treharris, Abertillery, Pontyclun and Ferndale.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Tonypandy |
Phone | |
| Caerphilly |
Phone | |
| Pontypridd |
Wi-fi | |
| Pontypridd |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
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EE Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Gareth Wyn Hughes
(@garethwynhughes) reported
from
Tonypandy, Wales
Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
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Jules Morgan
(@thejoolzman) reported
from
Penarth, Wales
@EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.
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lisa marshall
(@lisa150_5) reported
from
Merthyr Tydfil, Wales
@EE It’s about the continued signal issues and having to ring each month and my husband checked yesterday & they haven’t given him his credits I’ve had to buy another sim with another network just to have signal & if I cancelled my contracts they still want to charge me
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
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Michèle Seren💙
(@MicheleSeren) reported
from
Taff's Well, Wales
@EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help
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lisa marshall
(@lisa150_5) reported
from
Abercanaid, Wales
@EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
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Ben Williams
(@BenThatFlies) reported
from
Penmaen, Wales
@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
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Allan Rees
(@welshpolitical) reported
from
Cardiff, Wales
@EE why have you redesigned your app My EE app.... again? Its crap.
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Magic Man
(@MagicMerry88) reported
from
Merthyr Tydfil, Wales
@EE please help my girlfriend. She is an EE customer and wants to buy Samsung galaxy buds 2 on your ee shop and she has a vault discount code through the blue light card. How does she apply it?
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lisa marshall
(@lisa150_5) reported
from
Merthyr Tydfil, Wales
@EE Yes Phil it is the cell in our area is down & farmer won’t let ee on the land to fix it, surly thou we shouldn’t have to keep ringing or in my case I can’t, so do an online chat every month, most people in my area are annoyed now as should just give credit for few months
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Magic Man
(@MagicMerry88) reported
from
Aberdare, Wales
@EE My girlfriend has a vault code with her blue light card. She wants to buy samsung galaxy buds 2. But it doesn't give her the option to apply the code. Please can you help.
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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Gareth Thomas 🏳️🌈☢️🗺
(@garthomas78) reported
from
Mountain Ash, Wales
.@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Moore
(@SeaninPinner) reported
@ee I need to report a lost iPhone whilst travelling in Brazil and to request that it be locked, but I am unable to log onto the My EE app to speak to you, as I’ve forgotten my password and am unable to reset it without the phone. Hope you can help. Number is 07932 087 453
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Moll 🏳️🌈
(@FknMoll) reported
@EE I’ve tried that, still getting the same error! I’ve been in store today and they’ve replaced the sim and done a data network reset but the advisor said she’d heard some say the other day that gifting was down
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Steve G
(@stevegaughan1) reported
@dinkydoo__ @EE Close your bank account ? Shouldn’t need to, and it’s inconvenient, but would solve the issue.
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Jon Sheader
(@Franklinlufc) reported
@Lionesses @EE Needs dropping,so slow and always out of positionBronze the same,u can’t win gales with no pace in defence or midfield
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Paul Bird (#UTAG)⚒
(@pbird40) reported
@EE almost no data low signal available in Clacton CO16 , what's the problem
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Jackie
(@neon_rainbows85) reported
@EE Yeah I did but when I click about being an existing customer, does the deal only apply if I have broadband as well? I’m only looking to decrease my monthly cost. I assume it’s best to get in touch by phone
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Chris
(@ChrisByorkB90) reported
@EE once again making me realise why I left them all them years ago! Unable to access my bill for the past 2 days why @bt_uk had to transfer me over I'll never know. Time to move over to #sky
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Sarah Davies
(@drsarahjdavies) reported
Day 18 no home broadband. Multiple houses in street. Providers blame Openreach and vice versa. Need scaffolding to fix the problem. Scaffolders turn up today, but no engineers so they leave again. Impossible to do my job. Teenagers in meltdown. @WeAreOpenreach @VodafoneUK @EE
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Regina Nagle
(@nagle_regina) reported
@EE why is your customer service so shockingly bad? Months of phone calls on a broadband technical issue, hours spent trying to resolve it. Shame on you @EE. Bring back BT!!!!!
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Jake
(@xJakey_Kx) reported
@EE How can yous be number 1 when you over charge for your contracts, your staff members are rude, and 90% of the mess up on bills and it’s our faults not yours, us we have to pay because of your ***** ups! Been with yous since 2023 and I’ve hated it so much! Your the worst