EE outages and service status in Pontypridd, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypridd, Wales

The most recent EE outage reports came from the following cities: Bridgend, Merthyr Tydfil, Cardiff, Blackwood, Porth, Treharris, Caerphilly, Hengoed, Pontypridd, and New Tredegar.

City	Problem Type	Report Time
Bridgend	E-mail	2 days ago
Merthyr Tydfil	Internet	2 days ago
Cardiff	Internet	2 days ago
Blackwood	Phone	5 days ago
Blackwood	Internet	5 days ago
Cardiff	Total Blackout	9 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Ricky Mainwaring (@rickmainz1989) reported 8 minutes ago from Gilfach Goch, Wales

  3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke

• 
  Gavin Lewandowski (@gavinlew) reported 11 minutes ago from Butetown Community, Wales

  @ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity

• 
  Ade (@Bubwal) reported 14 minutes ago from Cardiff, Wales

  @RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE

• 
  Karma Samsara (@CarolwalesKarma) reported 17 minutes ago from Cardiff, Wales

  @EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.

• 
  Michèle Seren💙 (@MicheleSeren) reported 18 minutes ago from Taff's Well, Wales

  @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

• 
  Steffan McMahon (@Steffan_McMahon) reported 23 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  Magic Man (@MagicMerry88) reported 27 minutes ago from Aberdare, Wales

  @EE My girlfriend has a vault code with her blue light card. She wants to buy samsung galaxy buds 2. But it doesn't give her the option to apply the code. Please can you help.

• 
  Cath (@CatherineJ43) reported 27 minutes ago from Pengam, Wales

  Hello @TalkTalk why are you still trying to bill me when I switched provider to @EE who, incidentally, are providing a much better service at a much lower price than you ever did. I also never had the £85 cash back promised. Take anything owed out of that 👍🏼 avoid Talk Talk!!!

• 
  Vale Cake Boutique (@VCBcom) reported 28 minutes ago from Dinas Powys, Wales

  @EE Message sent but your sales department told me that you couldn't resolve the issue today, so I'm having to leave work and visit a shop to get yet another new one in time for him to take away, to avoid more disappointment!

• 
  Desta Omar (@desta_omar) reported 30 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  Andy Petersen (@AndyJPetersen) reported 33 minutes ago from Cardiff, Wales

  When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!

• 
  lisa marshall (@lisa150_5) reported 36 minutes ago from Merthyr Tydfil, Wales

  @EE Yes Phil it is the cell in our area is down & farmer won’t let ee on the land to fix it, surly thou we shouldn’t have to keep ringing or in my case I can’t, so do an online chat every month, most people in my area are annoyed now as should just give credit for few months

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported 38 minutes ago from Cardiff, Wales

  @roch123 @EE Omg this is awful!!!!! 😡

• 
  Heidi Wurst (@Heidi_Wurst) reported 42 minutes ago from Cardiff, Wales

  @EE am trying to pay my phone bill but I can’t. Can someone help

• 
  Ty✌🏾️ (@Tyrone_PT) reported 42 minutes ago from Cardiff, Wales

  So @EE casually let someone set up 3 phones in my name and clock up over £600 worth of charges with calls to Nigeria but didn’t see that as unusual activity. Then go on to give the worst customer service on top of that. Banter 😂

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 47 minutes ago from Caerphilly, Wales

  @EE can I get some help please, I’m missing 4gb of my data.

• 
  Bby Gurl (@BenHarris918) reported 49 minutes ago from Aberkenfig, Wales

  @EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and there’s nothing they can do

• 
  Rochelle Theaker (@roch123) reported 51 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  . brydieloa (@brydielwoodward) reported 55 minutes ago from Aberaman, Wales

  @lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!

• 
  Cath Colleypriest (@CathFluffybob1) reported 56 minutes ago from Cardiff, Wales

  @EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JJ (@__itsjustjj) reported 3 minutes ago

  @femininecheese @EE that’s the same with me I thought I was the only one. it’s always causing issues

• 
  El-Loco Futbol (@official_od0g) reported 8 minutes ago

  Why is @EE signal recently so pants.. (North Yorkshire area)

• 
  Warszawa 🖤🇺🇦🇪🇺 (@Warszawa2025_) reported 8 minutes ago

  @robbopalmer @EE I got a refund off them when I cancelled my contract then received 2 letters threatening bailiffs if I didn't pay the outstanding balance which was the refund they had sent me. Absolutely the worse customer service I've experienced 🙄

• 
  Rob Palmer (@robbopalmer) reported 14 minutes ago

  Is there a company with worse customer service y than @EE My advice is to avoid them at all costs - or it will cost you.

• 
  beth a (@loisgriff_) reported 14 minutes ago

  . @EE I haven’t had signal since 3am whats going on?

• 
  Shaun Adams (@shaundadams) reported 18 minutes ago

  @EE Guides tell there is no current plan for FF broadband to my property. Openreach tell me “building in this area in the next year”. No fixed plan just a time frame that moves forward. HELP!

• 
  Iain (@iainfrichardson) reported 19 minutes ago

  @EE @robbopalmer Would have to agree my mother switched so she could keep her landline etc Awful setup, inept customer service!

• 
  Tony Not Reform Boomer 🇬🇧 🇺🇸 🇪🇦 🇵🇱🇺🇦 (@tonywonderfire) reported 20 minutes ago

  Hey! @EE the router doesn't work and your app doesn't work. How am I supposed to fix it?

• 
  ND Bankz (@officialNDsmaht) reported 20 minutes ago

  @England @EE Worst performance

• 
  🤟🤟🤟 (@TakittyAi) reported 20 minutes ago

  @EE I having consistent connection issues with my broadband its a joke. It disconnects then when I try on the EE app it miraculously connects. I cant keep doing it