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EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

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The latest reports from users having issues in Pontypridd come from postal codes CF37.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 04/01/2026 12:30

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (43%)

    Internet (43%)

  2. Phone (29%)

    Phone (29%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. Wi-fi (11%)

    Wi-fi (11%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent EE outage reports came from the following cities: Pontypridd, Blackwood, New Tredegar, Cardiff, Hengoed, Treharris, Pontyclun, Caerphilly, Merthyr Tydfil, Newbridge, Tonypandy, Porth, Bridgend, Mountain Ash and Abertillery.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontypridd Internet
United KingdomBlackwood Wi-fi
United KingdomNew Tredegar Wi-fi
United KingdomCardiff Wi-fi
United KingdomCardiff Internet
United KingdomPontypridd Internet

Community Discussion

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EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • robertpurvis Robert Purvis (@robertpurvis) reported from Cardiff, Wales

    @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

  • mrbean1977 geraint evans (@mrbean1977) reported from Fochriw, Wales

    @EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡

  • Azz_Culbertson aaron (@Azz_Culbertson) reported from Cardiff, Wales

    @EE been no signal in North Cardiff for 2 days now

  • timscoreboard Tim Powell (@timscoreboard) reported from Mountain Ash, Wales

    @EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability

  • brydielwoodward . brydieloa (@brydielwoodward) reported from Aberaman, Wales

    @lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract

  • savalleyboy Dino Tessaro (@savalleyboy) reported from Pontypridd, Wales

    @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

  • Matt996 Matt (@Matt996) reported from Treorchy, Wales

    @EE your upgrade deals are so bad,I have 5 contracts with you and I can get a much better deal as a new customer on the net with multiple companies 😣

  • gilliehowells Gill Howells (@gilliehowells) reported from Trethomas, Wales

    @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

  • HeyLucyAnne Lucy (@HeyLucyAnne) reported from Rhymney, Wales

    Yep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work

  • JoanneChurcher 🏴󠁧󠁢󠁷󠁬󠁳󠁿JoJo🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JoanneChurcher) reported from Cardiff, Wales

    @roch123 @EE Omg this is awful!!!!! 😡

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

  • brianevans83 Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Only started this morning. Notification on my phone saying service suspended by service provider

  • KaceyEdwards91 K A C E Y (@KaceyEdwards91) reported from Pontllanfraith, Wales

    Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱

  • roch123 Rochelle Theaker (@roch123) reported from Cardiff, Wales

    Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

  • brianevans83 Brian Evans (@brianevans83) reported from Porth, Wales

    @EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE I want to cancel my contract

  • TheRhysCooper Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales

    @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

  • rickmainz1989 Ricky Mainwaring (@rickmainz1989) reported from Gilfach Goch, Wales

    3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • the_emilyedit em stansfield (@the_emilyedit) reported

    We had an engineer out last week to check the internet, and they said everything was fine... and yet the signal still cuts off about 10 times a day... working from home is impossible 🙈 @EE

  • Queenof_Speed Diana V 🇮🇹 (@Queenof_Speed) reported

    @EE Hey is there any signal issues in MK41 7RS area? My signal all is morning has been shocking and calls are dropping. I have no bars

  • Katiie90_x ღKαтıεღ (@Katiie90_x) reported

    @ee again I'm having problems with my messages not being sent... Why is this?? Just keeps happening randomly

  • DmytriwHarriet Harriet (@DmytriwHarriet) reported

    @EE is there an issue with the broadband in Suffolk. My internet is going down every 20 minutes and it's driving me nuts! Your website also only shows how to restart and aprt your router, so i can't actually find out if there's a problem in my area.

  • lbp__x LAURA (@lbp__x) reported

    @hello_candicex @MoneySavingExp @EE I’ve been paying £123 for the last 3 years for a phone and tablet. A tablet that’s contract ended over a year ago and I’ve paid £500 for a service that hasn’t even been used. How can that be justified? I had no way of finding out because of their site / app being faulty.

  • JambonBagette J (@JambonBagette) reported

    @Buckfire1 @EE @EE be honest with your customers. Long and short of this is that EE don't have an answer and each case is having to be manually adjusted and the 'back office' wouldn't hear it until after the 14 days, despite all adverts stating 14 days. Consider a complaint / OFCOM submission.

  • lbp__x LAURA (@lbp__x) reported

    @EE I have spoken with your team this morning who told me the contract ended last year and that it just rolled over. I had no notification of this as you would like a phone contract. I’ve also been told I still have to pay for next months bill as well as it takes 30 days to cancel.

  • RosieeHill Rosie (@RosieeHill) reported

    @EE I am in the process of researching head office information and discovered you're owned by BT. Who knew? I realise everyone is working with fewer staff members but there must be someone who has more access/control than a customer service representative?

  • RosieeHill Rosie (@RosieeHill) reported

    @EE So the only telephone number in existence for someone to call is the customer services team, who can't do anything to help me? I've tried calling them, facebook message, email, online chat, and now reactivated twitter to speak to you. I am despairing please help me.

  • kingstoby1 Toby King (@kingstoby1) reported

    @Diddy987 @EE @btsport Like I say. If you have the problem take it up with Sony. Not the company who has no power in the matter