EE outages and service status in Pontypridd, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- EE generated 1 outage signal in the last 24 hours around Pontypridd, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Jun 17, 6:29 PM GMT+1.
- Internet (40%)
- Wi-fi (27%)
- Phone (20%)
- E-mail (7%)
- Total Blackout (7%)
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 18: Problems at EE
EE is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Pontypridd, Wales
The most recent EE outage reports came from the following cities: Hengoed, Bridgend, Merthyr Tydfil, Cardiff, Blackwood, Porth, Treharris, Caerphilly, Pontypridd, and New Tredegar.
| City | Problem Type | Report Time |
|---|---|---|
 Hengoed
|
Internet | 24 hours ago |
|
Bridgend
|
Internet | 3 days ago |
|
Bridgend
|
12 days ago | |
|
Merthyr Tydfil
|
Internet | 12 days ago |
|
Cardiff
|
Internet | 13 days ago |
|
Blackwood
|
Phone | 15 days ago |
Nearby cities with recent reports
Community Discussion
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EE Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Owain Llŷr Harris (@owainharris3) reported from Porth, Wales@EE network down in my workplace again. Really not good enough. #nosignal #poorservice
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Dino Tessaro (@savalleyboy) reported from Pontypridd, Wales@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!
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Kathryn Williams (@KathW80) reported from Cardiff, WalesHello @EE your phone service in Pontcanna, Cardiff is appalling. People still like to talk to people!!
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𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥 (@LukeSomerset) reported from Cardiff, WalesBeen an @EE customer for donkeys years and level of customer service I have had today is shocking!
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Ben Williams (@BenThatFlies) reported from Penmaen, Wales@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
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Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales@EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating
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Karma Samsara (@CarolwalesKarma) reported from Cardiff, Wales@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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Connor Botwright (@ConnorBotwright) reported from Cardiff, Wales@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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Desta Omar (@desta_omar) reported from Cardiff, WalesCan’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE
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Andy Petersen (@AndyJPetersen) reported from Cardiff, WalesWhen do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Rob O'Keefe (@WelshROK) reported from Merthyr Tydfil, Wales@EE Hi I upgraded to an S9 plus within the last 12 months and it has developed a white bar down a section of the right hand of the screen, can you advise best process to get it repaired. I am on a monthly contract, obtained from one of your stores
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Rochelle Theaker (@roch123) reported from Cardiff, WalesAbsolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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Ash Lister (@AshL93) reported from Cardiff, Wales@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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Rob S Photography (@photographyrsp) reported from Porth, WalesAny update pls @EE - still no signal here CF39- #nosignalhere six days now... cheers!
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KD Hansford (@kdhanz) reported from Mountain Ash, Wales@EE I'm fed up of your network in aberdare. It hasn't worked tidy for months and I have two contracts with you. Please sort it out or I'm leaving to @VodafoneUK or @O2
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K A C E Y (@KaceyEdwards91) reported from Pontllanfraith, WalesLeft @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
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Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Uncle Fester (@stewpalm) reported from Wenvoe, Wales@EE Shite service from you today. Not impressed
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Huw Jones🏴 (@HuwJones58) reported from Porth, Wales@EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband
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Lucy (@HeyLucyAnne) reported from Rhymney, WalesYep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Bee Aware 🇬🇧 (@2BeeAware) reportedAre you looking at Broadband and/or Mobile contract? DON’T go for @EE - in all the years of mobile contracts I have never come across a more USELESS company. I feel so sorry for the staff working for such a greedy, downright disorganised company.
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MarcioMILK (@marciomilk) reported@EE @_nicks_tweets I'm also having trouble with roaming from the Netherlands. I have unlimited data so defo there's somethign going on
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TeeTee_x (@TeeTeex6) reported@EE I can’t get signal I am aboard
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Hugies (@HughEdw54983916) reported@TomTugendhat @O2 @EE I thought you believed in the free market. It's not the government's job to support mobile phone operators.
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Paul The Runner (@paulierunner) reported@EE your signal has been utterly useless of late, even on major A roads. You are a business-prevention exercise. Please sort it out.
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Dexter Morgan VI (@DextersDesciple) reported@EE anyone else think their website and app is garbage. Rarely ever works. Was thinking of moving my broadband to them but can’t be arsed now
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James (@James62876216) reported@TomTugendhat @O2 @EE 14 years in power and it wasn't a problem then?
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Shauney Connor (@toryshaun) reported@TomTugendhat @O2 @EE Don’t come to Shropshire. In some areas like my parish signal is next to nothing. Lucky to get 3 bars on a good day!
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Graham Scambler pics (@_GSPhotography) reportedHi @EE your automated replies on messages is very annoying and no help to my problem whatsoever!!!!!
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Pete Searle (@PeterSe38295412) reported@EE So the promised phone call betweem 1pm & 2pm didnt materialise. Proper shoddy customer service. No one at your company in customer service deserves to be described as excellent.