EE Outage Report in Pontypridd, Rhondda Cynon Taf, Wales
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The latest reports from users having issues in Pontypridd come from postal codes CF38 and CF37.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (49%)
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Phone (24%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales
The most recent EE outage reports came from the following cities: Cardiff, Porth, Ynysddu, Treharris, Pontypridd, Pentre, Aberdare, Caerphilly, Ferndale, Merthyr Tydfil, Hengoed and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Porth |
Internet | |
| Cardiff |
Total Blackout | |
| Ynysddu |
Internet | |
| Treharris |
Internet | |
| Pontypridd |
Internet |
Community Discussion
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EE Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Gareth Lewis
(@cllrglewis) reported
from
Abercanaid, Wales
Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
Still no network @EE WHAT ARE YOU DOING ABOUT IT ??
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𝕃𝕦𝕜𝕖 𝕊𝕠𝕞𝕖𝕣𝕤𝕖𝕥
(@LukeSomerset) reported
from
Cardiff, Wales
Been an @EE customer for donkeys years and level of customer service I have had today is shocking!
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?
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J∆MES VINCEΠT 🏳️🌈 🏴
(@thisisjmx) reported
from
Dinas Powys, Wales
Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]
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Lee Webster
(@leeweb79) reported
from
Caerphilly, Wales
@EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g
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NonWatcyn #IndyWales
(@nonwatcyn) reported
from
Cardiff, Wales
@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’
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Gareth Wyn Hughes
(@garethwynhughes) reported
from
Tonypandy, Wales
Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?
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Uncle Fester
(@stewpalm) reported
from
Wenvoe, Wales
@EE Shite service from you today. Not impressed
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Ben Williams
(@BenThatFlies) reported
from
Penmaen, Wales
@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
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Andy Vaughan 🏴 🔰
(@AndyVaughan21) reported
from
Risca, Wales
@SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.
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John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal
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sheryl fussell
(@chickenshed24) reported
from
Rudry, Wales
@EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??
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CM Kerplunk
(@Rivers_Slowmo) reported
from
Cardiff, Wales
@EE Any known issues in Cardiff CF11 please? No websites loading and my work VPN has dropped off for about 15 minutes now. Have reset router and the light is ‘aqua’ colour again it still no joy.
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John Wilkinson – Chart.PR, FCIPR
(@thatWilkochap) reported
from
Cardiff, Wales
@EE Morning. No signal in Cardiff. Any known issues?
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Rhys
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.
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Gareth Thomas 🏳️🌈☢️🗺
(@garthomas78) reported
from
Mountain Ash, Wales
.@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔
EE Issues Reports
Latest outage, problems and issue reports in social media:
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SynK R
(@SynK_R) reported
Does anyone know of a true genuine Reliable mobile network? A network who really helps there customers. A network who dont mess you about. A network who dont ignore there customers. A network who is more responsive. @EE is not included. Plz let me know Thank You.
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Micky O’Sullivan
(@MickyOSullivan1) reported
@EE - Your after care and customer service support is absolutely shocking. Promised a BT engineer attending our home today to fix our home phone line which has been unserviceable since 17th Dec- never materialised and no communication.
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Claire
(@clair721) reported
@EE Can you tell me what’s going on where I live as I’ve had no service since Sunday, it’s really not good enough.
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𝐁.
(@BroganKirkby) reported
@EE another day with no information about my phone trade in. I’m fed up with keep calling and being given the same poor excuse. You have my phone, it’s been signed for and I have had members of staff confirm this. What the heck is happening?! I’m getting desperate now!!
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james
(@swashplate73) reported
@EE is there a way to block numbers. I keep receiving trading calls from various 020 numbers who get aggressive when I tell them I’m not interested. It’s that bad I got one on Christmas Day. Never had this problem before, only had it since moving to EE
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Frankie Boon
(@FrankieBoonxx) reported
@EE I need to reset my password for my EE account as I’ve spent £25 in top ups but I can’t buy the data... I’ve requested several password resets and nothing has come through. Help.
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Alice Couldwell
(@alski1) reported
@EE trying to find how to contact you guys, I don’t have a mobile with you, just trying to cancel my watch contract as I can’t upgrade without having a phone with you still. But all I’m getting is, call 150, which I can’t as I’ve switched providers. Can you help please?
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AJ
(@HubbleAJ) reported
@EE how come when I switch my wi fi on my phone the signal drops low but then reverts back when I switch back to 4G?
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SynK R
(@SynK_R) reported
@EE Finally my signal has been restored. I phoned ee and shared the ignorance by ee on Twitter. Apparently she told me she was unaware of ee having a twitter account. So 🤔 is this a real account? makes u think why every1 on here is being ignored. Anyway I have filed a complaint.
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Wanderer
(@AkosuaDmoh) reported
@EE my phone doesn't connect to 5g anymore can you help