EE outages and service status in Pontypridd, Wales

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypridd, Wales

The most recent EE outage reports came from the following cities: Bridgend, Merthyr Tydfil, Cardiff, Blackwood, Porth, Treharris, Caerphilly, Hengoed, Pontypridd, and New Tredegar.

City	Problem Type	Report Time
Bridgend	E-mail	14 hours ago
Merthyr Tydfil	Internet	15 hours ago
Cardiff	Internet	1 day ago
Blackwood	Phone	4 days ago
Blackwood	Internet	4 days ago
Cardiff	Total Blackout	8 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

• 
  Robert Purvis (@robertpurvis) reported 5 minutes ago from Cardiff, Wales

  @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

• 
  Rochelle Theaker (@roch123) reported 7 minutes ago from Cardiff, Wales

  Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!

• 
  Neil (@neilbennett0707) reported 13 minutes ago from Merthyr Tydfil, Wales

  Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

• 
  Huw Jones🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HuwJones58) reported 19 minutes ago from Porth, Wales

  @EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband

• 
  Heidi Wurst (@Heidi_Wurst) reported 20 minutes ago from Cardiff, Wales

  @EE am trying to pay my phone bill but I can’t. Can someone help

• 
  Rhys Cooper (@TheRhysCooper) reported 21 minutes ago from Cardiff, Wales

  @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

• 
  Christopher Guy (@ChrisJG1988) reported 26 minutes ago from Pontypridd, Wales

  @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

• 
  Ross Maisey (@TweetterRoss) reported 27 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Ben Williams (@BenThatFlies) reported 28 minutes ago from Penmaen, Wales

  @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

• 
  Rhys (@TheRhysCooper) reported 29 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 30 minutes ago from Ferndale, Wales

  @EE please can you help me with my upgrades??

• 
  Michèle Seren💙 (@MicheleSeren) reported 30 minutes ago from Taff's Well, Wales

  @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

• 
  Steffan McMahon (@Steffan_McMahon) reported 32 minutes ago from Bargoed, Wales

  @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

• 
  John Wilkinson – Chart.PR, FCIPR (@thatWilkochap) reported 33 minutes ago from Cardiff, Wales

  @EE Hi there. We’ve got an outage in Cardiff but your system says it’ll be back up within 8 days. That’s a joke, right?! 😳

• 
  Cath Colleypriest (@CathFluffybob1) reported 36 minutes ago from Cardiff, Wales

  @EE hi I’ve just tried to upgrade my phone filled everything in at keeps saying problem validating my data but doesn’t tell me what to do

• 
  Ricky Mainwaring (@rickmainz1989) reported 40 minutes ago from Gilfach Goch, Wales

  3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke

• 
  charlesTdale (@charlesTdale) reported 40 minutes ago from Penarth, Wales

  @sarky_sheena @EE I’d have had more chance of hitting the person I was calling in Cardiff by throwing the phone at them than getting a signal in Tenby

• 
  Desta Omar (@desta_omar) reported 45 minutes ago from Cardiff, Wales

  Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE

• 
  lisa marshall (@lisa150_5) reported 46 minutes ago from Abercanaid, Wales

  @EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡

• 
  Nörm•i•am (@storrmin571) reported 46 minutes ago from Cardiff, Wales

  @EE love the customer service online today. The rep has said go somewhere else for a better deal. Rewarding loyalty

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robert Melvin (@Melvin23Rob) reported 5 minutes ago

  @EE Yes, however your contact system is so poorly configured that, having fought through the very poor AI to get to a human, they always appear unable to do anything after 30 minutes of identification and account checks

• 
  ollie thorne (@ollie_thorne) reported 6 minutes ago

  @EE how can I find out why the service is down at my location?

• 
  luke (@lukemcgillen) reported 14 minutes ago

  @EE I ordered a Playatation game and DPD won’t deliver it (waited in for a whole week) and there is no way of calling or contacting you regarding the issue abd no tracking info for the order. How do I resolve this?

• 
  Ambridge Massive (@AmbridgeMassive) reported 16 minutes ago

  @EE What's going on? I have been trying since about 2pm to talk to someone to change my phone contract. Being consistently told there's a problem with the system. So no-one can help at this time. Not acceptable at all. Can someone explain what's happening please?

• 
  Josh 👾 (@_NFFCJosh) reported 16 minutes ago

  @aftertheflood_ @EE i’m a new customer too (day one for me!) thankfully set up the main hub before it went down, but can’t set up the main hub in the bed rooms as app been down all day and i need the app! not a good start i must admit

• 
  Paul 🖖 (@RonkaGuy) reported 16 minutes ago

  @EE Hello.. I'm currently in the US and for the last few days have been unable to send texts and now my phone won't connect at all. I have wifi, but need mobile service. Any ideas?

• 
  Graeme Gardner 💙 (@GraemeGardner) reported 18 minutes ago

  So it looks like after 20 years @EE and I will part ways and I’ll go full fibre with someone else. Not willing to offer me the same deal as a new customer, nor match a competitors offer — some bullshit about their systems not letting them.

• 
  Chris (@ChrisByorkB90) reported 18 minutes ago

  @EE what the hell! Sort your Internet out, never had an issue but 23 mins to wait for 2.48 minute video !

• 
  Nagging Fishwife (@Cazcharl1) reported 19 minutes ago

  @EE how about getting your door to door sales people to show their ID before telling them they need to check their broadband speed!! Especially with the elderly. Bad practice.

• 
  It’s Not Now Dave (@not_now_dave) reported 20 minutes ago

  @EE @loisgriff_ How they meant to phone you if they have no signal? 🤨