EE

EE Outage Report in Mountain Ash, Rhondda Cynon Taf, Wales

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Mountain Ash, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Mountain Ash and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Mountain Ash, Rhondda Cynon Taf, Wales 12/13/2025 16:55

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Mountain Ash, Rhondda Cynon Taf, Wales

The most recent EE outage reports came from the following cities: Cardiff, Tonypandy, Caerphilly, Blackwood, Aberdare, Porth, Ynysddu, Treharris, Pontypridd, Pentre, Maesteg, Ferndale, Merthyr Tydfil and Hengoed.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomTonypandy Internet
United KingdomCardiff Wi-fi
United KingdomCaerphilly E-mail
United KingdomCardiff Internet
United KingdomBlackwood Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Mountain Ash, Wales

Latest outage, problems and issue reports in Mountain Ash and nearby locations:

  • TheRhysCooper Rhys Cooper (@TheRhysCooper) reported from Cardiff, Wales

    @EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

  • timscoreboard Tim Powell (@timscoreboard) reported from Mountain Ash, Wales

    @EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability

  • Azz_Culbertson aaron (@Azz_Culbertson) reported from Cardiff, Wales

    @EE been no signal in North Cardiff for 2 days now

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract

  • TweetterRoss Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

  • w3l5hg4l 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported from Ferndale, Wales

    @EE please can you help me with my upgrades??

  • savalleyboy Dino Tessaro (@savalleyboy) reported from Pontypridd, Wales

    @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

  • MrChrisLent Chris Lent (@MrChrisLent) reported from Cardiff, Wales

    @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

  • ChrisJG1988 Christopher Guy (@ChrisJG1988) reported from Pontypridd, Wales

    @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

  • robertpurvis Robert Purvis (@robertpurvis) reported from Cardiff, Wales

    @EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

  • gilliehowells Gill Howells (@gilliehowells) reported from Trethomas, Wales

    @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

  • rickmainz1989 Ricky Mainwaring (@rickmainz1989) reported from Gilfach Goch, Wales

    3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke

  • TweetterRoss Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

  • dawninyoureyes1 dawn pugh (@dawninyoureyes1) reported from Pontypridd, Wales

    @EE I want to cancel my contract

  • BenHarris918 Bby Gurl (@BenHarris918) reported from Aberkenfig, Wales

    @EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and there’s nothing they can do

  • w3l5hg4l 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported from Ferndale, Wales

    @Aiden_Collier96 @EE I got the same issue

  • w3l5hg4l 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported from Ferndale, Wales

    @EE I have tried... I need help with completing my new upgrades

  • brydielwoodward . brydieloa (@brydielwoodward) reported from Aberaman, Wales

    @lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Mahler18601911 @GustavMahler18601911 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🇵🇸 (@Mahler18601911) reported

    Has anyone with a Samsung mobile had issues with the latest system update? I installed it to my S25 Edge this morning and now cannot access mobile data and can't make calls. @EE my contract is with you!

  • carrotmuseum World Carrot Museum 🥕 (@carrotmuseum) reported

    @EE I am a PAYG (no plan) user. I wish to complain about something and cannot find my account number. It is not shown in the online profile. SO the complaint form cannot be completed!

  • stephen501 Stephen (@stephen501) reported

    @EE Your website is all over the place at this moment with 400 bad request screens. And even though I did see my bill earlier, i cannot access it now, neither can customer care. Sorry you website, is not great. frequent errors and very slow. I have 30 mb speed.

  • maljutley Mal Jutley (@maljutley) reported

    On the flip side Joe from Hull at @EE customer service couldn't have been more helpful if he tried. Sorted out everything, didn't tell me I was wasting his time and made my mind up to leave @SkyUK which I was bordering on doing anyway 🙌🏾

  • paulurpantsdown Paul Austin (@paulurpantsdown) reported

    @EE Can you not read either? I’ve tried all that. I’m waiting for a manager to actually call back. As promised. An online complaint takes 7 days to sort!

  • maljutley Mal Jutley (@maljutley) reported

    @SkyUK_Help1 I have sent a DM, have also logged a complaint with Sky. I have now decided to leave @SkyUK and have found a different TV Provider in @EE . I will ring up Sky later today to cancel. Clearly loyalty means nothing to Sky, so why should I remain loyal to Sky TV

  • arnodelagrange Arnaud DE LA GRANGE (@arnodelagrange) reported

    So poor service from @EE, that cannot fix an Internet problem before 4 or 5 days.

  • Mahler18601911 @GustavMahler18601911 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🇵🇸 (@Mahler18601911) reported

    @EE You spuriously blocked my account for no reason and without telling me. This is completely unacceptable and absolutely appalling. Award winning customer service? What a joke.

  • buzzbar28 JS (@buzzbar28) reported

    @EE When are you going to fix the mobile signal issues in Market Harborough ? Postcode LE16 9DR You removed an old mast now most of the town has no working signal . Report to you and say no issues

  • sbunda0 Seymore Bunda (@sbunda0) reported

    @LizKershawDJ @skytv @EE Sky retentions offer great deals! Basic TV should be around £25 pm. They do rip off loyal customers sadly unless u threaten to leave. Put in notice, let it disconnect, they'll contact u, or call just after cut off. BB shop around. uSwitch. Smarty SIM only uses VF-3 network.