EE Outage in Mountain Ash, Rhondda Cynon Taf, Wales

Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

@EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

@EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and there’s nothing they can do

@EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

@EE please can you help me with my upgrades??

@Aiden_Collier96 @EE I got the same issue

@EE I have tried... I need help with completing my new upgrades

@EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

@EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

@EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

@EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

@EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

@EE been no signal in North Cardiff for 2 days now

@lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!

@EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.

3 days without signal in my area but it’s ok apparently because @EE customer service team said I can use “wi-fi calling” instead 🙈🤡🤡 #joke

@EE I’ve been over charged £170 and had the phone out down on my by one of your staff, how do I make a complaint?

Received a text message from @EE (or so it said) saying they failed to take my payment and to follow a link however the app and the statement says they won’t be taking it until the 1st :/ surely this was a scam and if there was an issue it wouldn’t flag up until the 1st right?!

Moving from @EE to @ThreeUKSupport is possibly the stupidest thing I have done. Can’t get on their app to use the live chat, no contact number anywhere for a call centre, not been able to send text messages for a week. Absolutely disgusting network and no one wants to help!

@BroganKirkby @EE Did you get this sorted? I’m having the same issue, phone was signed for but I haven’t heard anything at all.

@EE evening, do you know what the problem is with coverage in area TN31 and how long it will take. It’s been at least a couple of hours and I’ve checked the website can’t see any info apart from there is a problem. I’m on call and need to be contactable. Thank you

@EE I am not able to file a formal complaint because you have blocked all your channels.

@EE Yes, they simply said that I’m too far away from the 5G mast, this clearly isn’t the problem as my phone works and my 5G router has an external antenna, and it can see a 5G signal

@EE Seems like lots of people having the exact same problem for days on end with no fix in sight. As you know I've rang twice today and had a convo with yourself but I have to ring a 3rd time. Is EE aware that it's a problem for multiple users ?

@EE my sim only plan has reduced to £15 per month but I’m still paying £25.......help!

Absolutely useless @EE 2nd time my Mrs has sat in all day for broadband upgrade to be installed only for your installers to not bother showing up. No phone call, no email. Nothing. Disgusting service