EE Outage Report in Mountain Ash, Rhondda Cynon Taf, Wales

Problems in the last 24 hours in Mountain Ash, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Mountain Ash, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Mountain Ash, Wales

The most recent EE outage reports came from the following cities: Pontypridd, Blackwood, New Tredegar, Hengoed, Treharris, Pontyclun, Caerphilly, Merthyr Tydfil, Newbridge, Tonypandy, Porth, Mountain Ash, and Abertillery.

City	Problem Type	Report Time
Pontypridd	Internet	2 days ago
Blackwood	Wi-fi	2 days ago
New Tredegar	Wi-fi	2 days ago
Pontypridd	Internet	6 days ago
Hengoed	Wi-fi	6 days ago
Treharris	Phone	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Mountain Ash, Wales

Latest outage, problems and issue reports in Mountain Ash and nearby locations:

• 
  Steffan McMahon (@Steffan_McMahon) reported 9 minutes ago from Bargoed, Wales

  @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

• 
  sheryl fussell (@chickenshed24) reported 11 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  Steffan McMahon (@Steffan_McMahon) reported 13 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  sheryl fussell (@chickenshed24) reported 16 minutes ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  Steffan McMahon (@Steffan_McMahon) reported 18 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  Ross Maisey (@TweetterRoss) reported 20 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  Gill Howells (@gilliehowells) reported 21 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  Lee Webster (@leeweb79) reported 22 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

• 
  Bby Gurl (@BenHarris918) reported 22 minutes ago from Aberkenfig, Wales

  @EE what a ridiculous network have been on annual upgrades for multiple years went to follow through with it again to be told my plan had been changed and there’s nothing they can do

• 
  Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported 26 minutes ago from Risca, Wales

  @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

• 
  Ross Maisey (@TweetterRoss) reported 29 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 29 minutes ago from Ferndale, Wales

  @Aiden_Collier96 @EE I got the same issue

• 
  sheryl fussell (@chickenshed24) reported 36 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

• 
  Neil (@neilbennett0707) reported 36 minutes ago from Merthyr Tydfil, Wales

  Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

• 
  Christopher Guy (@ChrisJG1988) reported 45 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 47 minutes ago from Ferndale, Wales

  @EE I have tried... I need help with completing my new upgrades

• 
  Gareth Lewis (@cllrglewis) reported 51 minutes ago from Abercanaid, Wales

  Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Kelly Colwill 🏴󠁧󠁢󠁷󠁬󠁳󠁿👏🌈💙 (@w3l5hg4l) reported 53 minutes ago from Ferndale, Wales

  @EE please can you help me with my upgrades??

• 
  Dino Tessaro (@savalleyboy) reported 54 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  . brydieloa (@brydielwoodward) reported 58 minutes ago from Aberaman, Wales

  @lleeggggyy @EE Yeah 🙈 I used to work for tech support in Merthyr. The majority work 8-8:30PM. Definitely push for it, especially if it’s signal issues or something that they can fix their end!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Annette Kerr (@AnnetteKerr1) reported 4 minutes ago

  @EE no signal south Skye.

• 
  charles wood (@chas1937) reported 8 minutes ago

  @EE Hi EE is your service down in Glasgow just now as cant get in too check

• 
  James bennett (@Jamesbenno7) reported 9 minutes ago

  @EE Pathetic customer service, I have been with EE for over 10yrs I believe and never had an issue with s phone bit the one time I do,you do nothing to help. Disgraceful and disappointing. This will be my last contract if this is how you deal with a problem for a loyal customer

• 
  Vicky (@vicky0375) reported 9 minutes ago

  @EE She has called and been in and told different things by different people. One said it will be January 2022 until she gets them while another said they had no idea and how long was a piece of string. She is overpaying as she is now out of contract plus down on the deposit

• 
  Andy Hurst (@AndyHurst2021) reported 9 minutes ago

  @EE your website is shockingly bad for finding any useful information and your phone lines are always busy. Really poor. All I want to find out is how to retrieve an email address for a number already registered.

• 
  Annarack (@annajanesearle) reported 9 minutes ago

  @EE I’ve done it but it hasn’t shown that it has worked yet cause I’m at 0 days still. I’ll report back if there is a problem. Very strange how it’s advertised on your site but your customer service team don’t know about it.

• 
  Sharon Arnott (@Black_Catsx) reported 12 minutes ago

  @EE I was told at the beginning of last week after complaining of little or no Internet from EE 4G wifi router & no mobile signal. Was told originally it would be fixed today. Nothing! We are in the DE55 area and there seem to be many others having issues here too. It's a joke

• 
  Dan Clark (@DanClar38375099) reported 22 minutes ago

  @VodafoneUKBiz absolutely abysmal customer service this morning by your call centre & online teams, you can’t send emails apparently @o2businessuk @EE would you like to quote for business contracts?!

• 
  paul (@paul130659) reported 22 minutes ago

  @EE …I to@his account your quick enough to take it out but it takes you longer to put a mistake back he has no money for the rest of the week as he is disabled how long do I have to wait before I can cancel my sim deals

• 
  Dean Moseley (@DeanMoseley12) reported 23 minutes ago

  @EE my broadband has been shockingly slow lately. I am in the En4 area. Any reported issues? #EE