EE Outage Report in Mountain Ash, Rhondda Cynon Taf, Wales

Problems in the last 24 hours in Mountain Ash, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Mountain Ash, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Mountain Ash, Wales

The most recent EE outage reports came from the following cities: Bargoed, Pontypridd, Blackwood, New Tredegar, Hengoed, Treharris, Pontyclun, Caerphilly, Merthyr Tydfil, Newbridge, Tonypandy, Porth, Mountain Ash, and Abertillery.

City	Problem Type	Report Time
Bargoed	Internet	1 day ago
Pontypridd	Internet	4 days ago
Blackwood	Wi-fi	4 days ago
New Tredegar	Wi-fi	4 days ago
Pontypridd	Internet	7 days ago
Hengoed	Wi-fi	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Mountain Ash, Wales

Latest outage, problems and issue reports in Mountain Ash and nearby locations:

• 
  Gareth Thomas 🏳️‍🌈☢️🗺 (@garthomas78) reported 12 minutes ago from Mountain Ash, Wales

  .@EE can’t log onto my account? Are there any issues this evening? Can’t even reset my password!? 🤔

• 
  sheryl fussell (@chickenshed24) reported 14 minutes ago from Rudry, Wales

  Still no network @EE WHAT ARE YOU DOING ABOUT IT ??

• 
  Steffan McMahon (@Steffan_McMahon) reported 16 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  Lee Webster (@leeweb79) reported 17 minutes ago from Caerphilly, Wales

  @EE Are there issues with the network in Caerphilly at the moment? Been struggling for mobile reception for about a week now. And the mobile data is shockingly slow. Affecting all 3 handsets on my contract. Been to work in Cardiff today, and it seems fine and fast 5g

• 
  Magic Man (@MagicMerry88) reported 20 minutes ago from Aberdare, Wales

  @EE My girlfriend has a vault code with her blue light card. She wants to buy samsung galaxy buds 2. But it doesn't give her the option to apply the code. Please can you help.

• 
  Owain Llŷr Harris (@owainharris3) reported 20 minutes ago from Porth, Wales

  @EE network down in my workplace again. Really not good enough. #nosignal #poorservice

• 
  lisa marshall (@lisa150_5) reported 22 minutes ago from Merthyr Tydfil, Wales

  @EE Yes Phil it is the cell in our area is down & farmer won’t let ee on the land to fix it, surly thou we shouldn’t have to keep ringing or in my case I can’t, so do an online chat every month, most people in my area are annoyed now as should just give credit for few months

• 
  Steffan McMahon (@Steffan_McMahon) reported 27 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  Michèle Seren💙 (@MicheleSeren) reported 32 minutes ago from Taff's Well, Wales

  @EE I am truly sorry to bother you on a Bank Holiday but I'm trying to add the paid for ( non- eu) roaming to my account and it just keeps sending the same message back about roaming in Spain. Grateful for any help

• 
  Christopher Guy (@ChrisJG1988) reported 34 minutes ago from Pontypridd, Wales

  @EE Hello, is there a problem with the phone signal today, my calls keep cutting out, it’s very frustrating

• 
  Magic Man (@MagicMerry88) reported 36 minutes ago from Merthyr Tydfil, Wales

  @EE please help my girlfriend. She is an EE customer and wants to buy Samsung galaxy buds 2 on your ee shop and she has a vault discount code through the blue light card. How does she apply it?

• 
  sheryl fussell (@chickenshed24) reported 36 minutes ago from Rudry, Wales

  @EE I and my neighbours reported no network in our area on Thursday its still not fixed this is not good enough, I work from home and need to be able to rely on my mobile for business calls, why so I paying for a service that you are not providing and not in a rush to sort out?

• 
  Ben Williams (@BenThatFlies) reported 41 minutes ago from Penmaen, Wales

  @EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!

• 
  lisa marshall (@lisa150_5) reported 50 minutes ago from Merthyr Tydfil, Wales

  @EE It’s about the continued signal issues and having to ring each month and my husband checked yesterday & they haven’t given him his credits I’ve had to buy another sim with another network just to have signal & if I cancelled my contracts they still want to charge me

• 
  Gareth Wyn Hughes (@garethwynhughes) reported 50 minutes ago from Tonypandy, Wales

  Hey @EE signal has been out in #Tonypandy CF40 1BE for over a week now. Can you advise what’s wrong please and an ETA on when normal service will resume?

• 
  Gareth Lewis (@cllrglewis) reported 53 minutes ago from Abercanaid, Wales

  Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

• 
  Tudor Brewery (@Tudorbrewery) reported 53 minutes ago from Brynmawr, Wales

  @123why_ @EE Yep did that the claim went in on the 25th of October I have sent them numerous emails keep getting fobbed off with " we are having tech problems, can you confirm your address " been a customer of EE and Samsung for years that will not be continued.

• 
  sheryl fussell (@chickenshed24) reported 1 hour ago from Rudry, Wales

  @EE My week is very frustrating , no mobile network since last Thursday and having chased for an update your company don't seem to be interested in solving the problem quickly. Can't make business calls but apparently you don't guarantee a network connection so why am I paying you??

• 
  lisa marshall (@lisa150_5) reported 1 hour ago from Abercanaid, Wales

  @EE I’ve had enough this week with no signal in Cf48 area I can’t even ring to complain, the worst part was a I’ve missed an important call today because of it sort it out 😡

• 
  Andy Vaughan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🔰 (@AndyVaughan21) reported 1 hour ago from Risca, Wales

  @SteveRoussellee @EE 3 hours and no response. Either the signal is that bad that they haven’t received it or they don’t give a ****.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rae Lou (@Rae7282R) reported 9 minutes ago

  @EE I am beyond disgusted with you conduct and customer service today. For a company that prides itself in it customer service, you have conducted yourselves in the most unprofessional manner today. I will not be recommending you yo anyone else, ever again.

• 
  Peter B - Person of Tall ⬆️ (@Pete_Bassist) reported 10 minutes ago

  @EE No.. Never again.. Not until you stop putting crud on them we never use and don't want that we can't remove.. Bixby, Facebook, stupid sticker things, AR emoji etc etc etc, space gobbling crud

• 
  Terri Shepherd (@telshep87) reported 11 minutes ago from Romford, England

  @EE nhs discount codes are not working for upgrades

• 
  Muppetry inc 💙 (@muppetmoment) reported 11 minutes ago

  Back from work & problem with broadband. Phoned helpline. Through in 5 mins, line issue identified straight away, engineer booked for first thing tomorrow morning. Well done @EE & thanks to Danni. Excellent service 👏👏

• 
  PfE – Campaigning to Reboot Britain (@pledgeforeurope) reported 15 minutes ago

  @brightsider123 @EE That's USB-C, the latest in the computer industry's never ending obsession with filling landfills with their past and now obsoleted inventions.

• 
  Jane Worsley (@JaneyWorsley) reported 16 minutes ago

  @EE no internet for 4 hours now!!! My child has a zoom class at 9:00 please help

• 
  Happy and blessed (@alexandra_goff) reported 17 minutes ago

  Why would @EE send a cheque for £1.04 instead of refunding a card or bank account? It's a lot of trouble to bank it. EE probably think most people won't. If they do this to everyone who's cancelled a contract, they will save a lot of £££. @MartinSLewis #eerefund #eecontract

• 
  Tyresce Green (@green_tyresce) reported 19 minutes ago

  @Tombbola @EE Already got the phone but no service for 5 days now

• 
  David Melia (@DavidMelia) reported 22 minutes ago

  Currently been on hold with @EE for 45minutes and counting. What an absolute disgrace! What terrible customer service that is, I will be cancelling my contract as soon as they answer! If they ever do!

• 
  Caudwell (@Caudwellsp) reported 22 minutes ago

  @EE Hi EE Team i have a Q my Name is Martin - i am whating to know some info - I am a BT mobile customer - I fond at BT dose not do Esim - i am think about join EE - but will i lose my bt broadband discount for my BT Mobile?