EE Outage in Merthyr Tydfil, Wales

@EE Hi I upgraded to an S9 plus within the last 12 months and it has developed a white bar down a section of the right hand of the screen, can you advise best process to get it repaired. I am on a monthly contract, obtained from one of your stores

@EE Advisor 2 - Was dealing with the case but never received a reply phone call or email as promised Advisor 3 - Replied almost immediately suggesting that they never received anything additional in the package and that The Royal Mail were the likely culprits

@EE awful service in caerphilly shop really spoke to like dirt will not be using EE once my contract is up very disappointed

@EE Still rather use a phone box than your shit company

@EE Give a good deal and there may be intersted @VodafoneUK Don't care about my signal issues

@EE I already have and was offered £10. I feel insulted that despite lying such a high premium there was no movement on £10. Very poor service!

@EE @EE tried calling 150 and their telling me it’s been pushed back and they don’t support esim on iPhone at the moment..please can someone call me who knows how to sort this, thanks!

@EE what is with the signal these days! Past month maybe more I don’t know why I bother even making calls!! #rubbishsignal #whatamipayingfor #whenwillitgetbetter #notgoodenough

@EE I think you need to re-train some of your upgrades team though because the lady in the Blackwood store managed to do it for me straight away. She saved you a customer.

@LoverOfTechBA @EE I’m glad for you! I just called up, and they point blank refused to help me and said I’d have to wait. Shocking customer service!

@EE Wanted an early annual upgrade from iPhone X to iPhone XS Max. Others have had their fee wiped or reduced to £100, but your upgrades team would not do this for me and said I’d have to wait to November to upgrade. Unfair treatment of a loyal customer.

@EE Completely unhappy complaint made ....

@EE customer service is shocking and unhelpful - happy to leave

@EE your old broad street branch have terrible staff there customer service is very poor they need to learn that when dealing with one customer they should not just walk off and deal with someone else while dealing with the first person

@EE We had an engineer come out Thursday who was supposed to set it up and be good to go, he connected something to the wrong telegraph pole, didn’t ring someone he should have and told us we’d have internet in 24hours but a really slow connection not which is not what we pay for

@ThreeUK I don’t know who’s worse you or @DPD_UK, but you to stop blaming each other and send my phone to a three store otherwise I’ll cancel both my contracts and move to @EE

@HyderEbrahim @EE The galaxy beats the I phone hands down for specs it’s all about the software and iOS wins for me but if Samsung had iOS I would get the S10+ absolute beast of a phone

@EE No I have an S9 I have had many problems recently but hopefully was sorted this week. I just require some new earphones I was looking to purchase some wireless ones but the prices are ridiculous

@ryanchapmanx @EE cause they are the SHITTEST network provider EVER actually infuriated me how expensive they are

@EE thanks for the help- I’m freaking out😂 yes I deleted and redownloaded snapchat, and it still didn’t work

@EE yes it’s just my social media. my sister is having the same problems (we are on the same contract)

@_Janet_ @EE It is Janet I can't ring or text when at home :( I know there is a problem with a mast in the area but it's a right pain.

I wonder if @EE ever do surveys based on their advertising, asking “do these ads make you want to buy our services, or just remind you to never ever give us any money”. I know which one my answer would be.