EE Outage Report in Risca, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Risca, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Risca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at EE
EE is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (42%)
-
Phone (34%)
-
Wi-fi (12%)
-
Total Blackout (7%)
-
E-mail (4%)
-
TV (1%)
Live Outage Map Near Risca, Caerphilly County Borough, Wales
The most recent EE outage reports came from the following cities: Cardiff, Caerphilly, Cwmbran, Mountain Ash, Newport, Pontypool, Hengoed, Pontypridd, Merthyr Tydfil and Tredegar.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Internet | |
| Caerphilly |
Phone | |
| Cardiff |
Internet | |
| Cwmbran |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Risca, Wales
Latest outage, problems and issue reports in Risca and nearby locations:
-
🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
-
Andrew Lippiatt
(@LippyBoy123) reported
from
Cwmbran Central, Wales
@EE words cannot describe how frustrated I’m feeling re: ongoing issue of third party duped me into purchasing new contract, after stating was cool to upgrade from iPhone 8 to Samsung s10; reducing monthly cost! EE have been 👌past 6yrs, now my solicitor is involved!
-
Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
-
Anthony Pesticcio
(@TheRealBerty) reported
from
Cardiff, Wales
@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon
-
🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
-
Ade
(@Bubwal) reported
from
Cardiff, Wales
@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
-
🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
-
Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
-
Eddy
(@ChrisEddy_7) reported
from
Pontnewydd, Wales
No network status update messages from @EE since Friday evening, maybe the issues with the masts are finally sorted. First reported the problem back in July, Altho still struggling with service 🙈
-
🐮 DullUddenCow 🏴
(@DullUddenCow) reported
from
Abertillery, Wales
Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!
-
🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
@EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.
-
Kacey Edwards
(@KaceyEdwards91) reported
from
Pontnewydd, Wales
Wish @EE would stop sending me daily texts and actually ring me back like they said they would a month ago. Worst network and never any signal when at home 🙄
-
Ash Lister
(@AshL93) reported
from
Cardiff, Wales
@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
-
Lucy
(@HeyLucyAnne) reported
from
Rhymney, Wales
Yep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work
-
geraint evans
(@mrbean1977) reported
from
Fochriw, Wales
@EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡
-
Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
-
Tom Wise 🏴
(@TomWise_) reported
from
Cwmbran Central, Wales
Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼
-
K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
-
floyd cooper
(@floyd2103) reported
from
Risca, Wales
@HavardLiam @EE I ******* hate shit like this
-
Eddy
(@ChrisEddy_7) reported
from
Llanyrafon, Wales
So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
markl66
(@markl662) reported
@EE good morning, I am a long standing customer on a SIM only package, I have a 5G capable phone but failing to see any 5g connectivity, I only see 4g , could you please advise why I only receive 4g?
-
the_bearded_courier 🇺🇦
(@bearded_courier) reported
from
Halton, England
@EE thank you so much for the worst customer service experience I have ever had the misfortune to endure. All I want to do is terminate my contract, I have been given several different excuses, made to feel belittled, and more or less bullied to the point I’ve had to end the call
-
Helen Gregory
(@lufa1133) reported
from
Winchester, England
@EE V cross. Changed 2 SIM only package 2day & told have great credit score. Info comes through about contract & you've slipped in £50 charge which looking at other comments is for those with bad credit & U never mentioned that. You will not take this extra money. Sharp practice
-
Craig Chew-Moulding
(@CraigMoulding) reported
@ee I travel to the same places every year in the UK on caravanning holidays. The connectivity is rapidly getting worse while bills rise. Give a long-standing customer a reason to keep renewing with EE!
-
Oswa1d YouTube
(@Oswa1dYouTube) reported
@EE is there problems with the mobile internet in the YO42 area? Been terrible the last few days #help
-
roland nike
(@rolandnikelcc6) reported
@BookWomble @EE Talk to @reid_360 they helped me when support services wouldn’t help me🥺..
-
the_bearded_courier 🇺🇦
(@bearded_courier) reported
from
Halton, England
@EE no idea who votes you the best network, but the way customer services deals with customers is disgusting, all I wanted was my contact terminated, but have been left with hanging to end the call and still being tied in to you, with what seems little way of leaving.
-
Andy Russell
(@andygrussell) reported
@pvalles1972 @EE Yep, broadband down for me.
-
Kurt’s Cardigan
(@seannissey) reported
@EE 5GEE Router lights (globe & strength bar) are Red and had no internet since yesterday.Made a support call today, was on there for 25minutes for a call which could have taken 30 seconds to log my issue! And still No further forward!
-
William Dale
(@will8889) reported
@EE are there service issues in the Eastbourne area? My Data services are not working