EE Outage Report in Victoria, Newport, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Victoria, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at EE
EE is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Victoria, Newport, Wales
The most recent EE outage reports came from the following cities: Caerphilly, Cardiff, Blackwood, Newport, Cwmbran, Penarth, Cathays, Clevedon, Usk and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
||
| Blackwood |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Victoria, Wales
Latest outage, problems and issue reports in Victoria and nearby locations:
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@QuizNinjaYT @EE This is the 1st time I have had this problem phone and computer work great
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@EE I have ee broadband and this morning I have tried to connect to my Amazon Fire stick and it has WiFi but not Internet connection my phone and computer are fine I have tried disconnecting and reconnecting and rebooting yet nothing is there an issue with the Internet
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jude wood
(@judiththomas4) reported
from
Cardiff, Wales
@SteveOrmerod @EE Damn! It was free in Feb but knew this was coming 😒
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sofia
(@sofiaBswaine) reported
from
Barry, Wales
@EE I’ve got no signal at all ? It’s suddenly gone
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@joeyc773 @EE Had the same problem and went back to factory settings and still not connecting a shameful state of affairs
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Andy Petersen
(@AndyJPetersen) reported
from
Cardiff, Wales
When do the @ee customer service staff come back to work? I've had no WiFi for 4 days!
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Jules Morgan
(@thejoolzman) reported
from
Penarth, Wales
@EE Also looking on the coverage checker, Vodafone have better 5g coverage in Penarth in general for 5g which is my hometown. Turning on WiFi calling isn't enough to solve the problem. As we no longer have a land-line.
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE MyEE is not working. Wanted to change my plan. Shame as considering moving to another provider with no contract/SIM only. Would be nice to see if you could match the monthly SIM only.
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@stretfordcant @EE having same problem done factory reset and still not connecting very frustrating and upsetting as don't have any TV now and football on later
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Mark Rees PT
(@markreesPT1970) reported
from
Barry, Wales
@Jroutledge3 @QuizNinjaYT @EE still not sorted had enough now may just cancel all my subscriptions
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Anyone else fed up of @EE got ripped off in my last upgrade, been in twice recently to try n upgrade another line and their systems are down. Might it be time to change my provider? Anyone suggest a good one?
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@EE I am trying to log into my account but it’s saying there is a problem. Is it just me or are you having issues. I was on my ac a few hours ago
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Heidi Wurst
(@Heidi_Wurst) reported
from
Cardiff, Wales
@EE am trying to pay my phone bill but I can’t. Can someone help
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Karma Samsara
(@CarolwalesKarma) reported
from
Cardiff, Wales
@EE Please inform me why I cannot access your online service. It says, “Sorry we were unable to complete your request right now. Please call our customer service team on 150”. I want to do this online tonight as cannot ring 150 in the days this week.
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Maarten
(@MaartenSleeckx) reported
from
Victoria, Wales
@EE As far as replies go this is roughly of the same use to me as Vodafone's customer service. My question is whether you too accept these minimum speeds to be "5G" even in the case of full coverage?
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Samantha
(@Samanth82113398) reported
from
Cardiff, Wales
@EE I was ment to receive my new phone today but never turned up iv emailed and rang with no joy
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Allan Rees
(@welshpolitical) reported
from
Cardiff, Wales
@EE why have you redesigned your app My EE app.... again? Its crap.
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
Can’t get free Apple Music as per contract #EE say contact #Apple and vice Versa! Help 🥴🥴 @AppleMusic @EE
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Ben Williams
(@BenThatFlies) reported
from
Penmaen, Wales
@EE we’re having more issues with your broadband again! Not working at all now, and according to the online tools it’s all working fine!
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lee williams
(@thelee_x_w) reported
from
Cwmbran Central, Wales
Word of warning avoid @virginmedia 4 wifi like the plague. I rarely get even 20% of advertised speeds & the CS team are next 2 useless. Paying 4 daily disappointment that upsets the kids. Will never go back 2 them ever. Worst service I ave ever received @EE was so much better
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Alexis Pope
(@alfista_alex) reported
@AbbieEaton44 @EE @VodafoneUK My personal phone is EE- hard to fault. My work iPhone is Vodafone- terrible by comparison. Text Info to 85075, and like magic EE retentions will call you and offer to price match.
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Abbie Eaton
(@AbbieEaton44) reported
Advice welcome! 📱 I’ve been an @ee customer for 10+ years and am due an upgrade at the moment. But researching deals out there looks like @VodafoneUK are the cheapest for the new iPhone 13 Pro… What’s the coverage/service like on Vodafone? Worth a swap?
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👁ⓘ LEG ⓘ👁
(@MrBrittle1) reported
@AbbieEaton44 @EE @VodafoneUK Look at tesco mobile run on 02,s network free 4G maybe 5G now & way better prices than the larger operators & English call centres
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Felipa
(@Felipa51071589) reported
@EE @_cFRSH Damn same thing happened to me I contacted support for almost two weeks and all I got was automated robot replies, not until I got recommended to @ Unitask_assist on who got it fixed in a few hours
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Martin
(@Mart2010x) reported
@EE your signal strength along the West Coast main line is abysmal. You know people like to use their phones on trains don’t you? #EE #Noteveryoneeverywhere
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Freshbat
(@Freshbat) reported
Getting really pissed off with @o2 constantly dropping calls for the last 3months definitely not the service they use to give @EE #vodaphone
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Steve Bone
(@bone1_steve) reported
@AbbieEaton44 @EE @VodafoneUK I’ve always been with vodaphone, never had a issue with them.
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Dave U
(@daveuns) reported
@ee why is your network so rubbish in Leeds. Sat at Temple Newsam, 4G 3bars. Pretty much zero throughput. Same in Leeds City Centre. And where I live, I’m lucky to get even 2g. Sort it out EE!
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Rich "Favus" Smith
(@mrfavus) reported
@AbbieEaton44 @EE @VodafoneUK I moved to EE from Vodaphone because of terrible coverage (but that was years ago) and they don't pay any tax
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Martin Hopley
(@Mappymappytwit) reported
@AbbieEaton44 @EE @VodafoneUK I'm on BT and can't recommend them. The signal in our house is terrible but literally anywhere else is OK for some reason. I was on an O2 pay as you go but I was constantly being called by marketing people trying to sell me a contract which was so annoying and they wouldn't stop!