EE Outage Report in Pontllanfraith, Caerphilly County Borough, Wales
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontllanfraith, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontllanfraith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at EE
EE is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (28%)
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Total Blackout (12%)
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Wi-fi (12%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Pontllanfraith, Caerphilly County Borough, Wales
The most recent EE outage reports came from the following cities: Treharris, Newport, Pontyclun, Caerphilly, Cardiff, Merthyr Tydfil, Cwmbran, Blackwood, Newbridge, Tonypandy, Pontypridd, Porth, Hengoed, Pontypool and Mountain Ash.
| City | Problem Type | Report Time |
|---|---|---|
 Treharris |
Phone | |
| Newport |
Total Blackout | |
| Newport |
Internet | |
| Newport |
Total Blackout | |
| Pontyclun |
Internet | |
| Newport |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Pontllanfraith, Wales
Latest outage, problems and issue reports in Pontllanfraith and nearby locations:
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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Tim Powell
(@timscoreboard) reported
from
Mountain Ash, Wales
@EE The spelling help I need, it's the word changing voodoo I could do with some help with. Does EE possess such an ability
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
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K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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🏴JoJo🏴
(@JoanneChurcher) reported
from
Cardiff, Wales
@roch123 @EE Omg this is awful!!!!! 😡
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Rhys Cooper
(@TheRhysCooper) reported
from
Cardiff, Wales
@EE I'm having issues with the My EE app on Android at the moment. It won't open at all at the moment and keeps getting stuck on a white screen. I've tried deleting and reinstalling but the issue is persisting.
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Eugene OCarroll
(@EugeneOakharold) reported
from
Langstone, Wales
@EE the network is quite slow today NP18 2NT any ideas??
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Robert Purvis
(@robertpurvis) reported
from
Cardiff, Wales
@EE All sorted when I was finally given the correct number for your sales team. Previous account closed, but was causing issues with website purchase.
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Ash Lister
(@AshL93) reported
from
Cardiff, Wales
@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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Lucy
(@HeyLucyAnne) reported
from
Rhymney, Wales
Yep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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Iestyn T Davies
(@iestyntdavies) reported
from
Newport, Wales
@Spudsghost @EE The @virginmedia crapness is to do with their router I think it’s useless and can’t send the WiFi through paper thin plasterboard or handle the TV signal
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Anthony Pesticcio
(@TheRealBerty) reported
from
Cardiff, Wales
@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I've already been told I can't coz of late payments. I'm with another provider now so Gona cancel my contract
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floyd cooper
(@floyd2103) reported
from
Risca, Wales
@HavardLiam @EE I ******* hate shit like this
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE I want to cancel my contract
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geraint evans
(@mrbean1977) reported
from
Fochriw, Wales
@EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡
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dawn pugh
(@dawninyoureyes1) reported
from
Pontypridd, Wales
@EE r shit other half updated his phone now not working. EE said he would have to send it to be repaired. With a charge. So now has to pay for a phone he can't use
EE Issues Reports
Latest outage, problems and issue reports in social media:
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R Pittaway
(@pitabread15) reported
@EE cannot log into the My EE app keep getting something went wrong remove app and reinstall have done it a few times still the same, I am pay monthly my wife having same issue and is pay as you go and cannot top up her phone, loads people saying on Twitter they having same issue
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🐺 Becka Rees 🐼
(@ChaoticandCurvy) reported
Get an #GalaxyWatch4 from @EE It doesn't work, no big, they replace it. Got the new one this am and it has the same damn problem as the old one. Getting pissed off now. Really dont wanna have to spend hours on the phone again just be told it don't work,which I already know! 😡
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pɐoʇsǝɥʇ
(@thestoad) reported
@EE is there any reason I cannot access the app. It’s been like this for days. I can access my account on line. No issues. I’ve deleted app and re downloaded but no I cannot access it says I’m not recognised
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Andrew Costello
(@LasagnaFor0ne) reported
@EE Your customer service portal is down again. It happens so regularly now and is currently preventing me gifting much needed data to other family members.
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Rachel Anthony
(@_RACHELANTHONY) reported
I swear I will never leave @EE consistently people like Kayleigh make the whole customer experience a breathe of fresh air, I mean that literally seeing as I have bloody Covid 😩
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Stephen M
(@SMARKS_IT) reported
@EE Hi I have a data only pay as you go sim for my laptop but there appears to be an issue with the balance tied to call you but keeps saying i need to dial 150 from phone but unable to call from laptop Thanks
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Chris Bellerby
(@bellerby_chris) reported
@O2 I have been with you now for going on 9 months, I had an average service to start with but over the last few months it has gotten worse, I am also get the annoying message "sometimes our network gets busy in this area when" I have to @EE for data now as yours is unworkable
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Richard England
(@richardengland) reported
@EE hi ee. Is your Website down? Can't access app or Web and need to transfer data!!
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Thete
(@timelordthete) reported
@EE hi EE! I got in contact recently when i upgraded my phone, which started great but I've been having issues with it, they seem common with the Pixel 6, and I've decided I'd like to switch, but I'm over my 14 day cooling period (but haven't had it a month), (1/2)
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Kate Bremner
(@bremner_kate) reported
@EE Thanks Peter. It's landline. But they don't have mobile signal so effectively cut off.