EE Outage Report in Pontllanfraith, Caerphilly County Borough, Wales
Some problems detected
Users are reporting problems related to: phone, internet and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontllanfraith, Wales
The chart below shows the number of EE reports we have received in the last 24 hours from users in Pontllanfraith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at EE
EE is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (43%)
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Internet (35%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Pontllanfraith, Caerphilly County Borough, Wales
The most recent EE outage reports came from the following cities: Pontypool, Newport, Cardiff, Merthyr Tydfil, Blackwood, Caerphilly, Cwmbran, Hengoed, Treharris, Aberdare, Tredegar, Tonypandy, Ferndale, Abergavenny and Bargoed.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool |
Phone | |
| Newport |
Internet | |
| Newport |
Wi-fi | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Merthyr Tydfil |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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EE Issues Reports Near Pontllanfraith, Wales
Latest outage, problems and issue reports in Pontllanfraith and nearby locations:
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Connor Botwright
(@ConnorBotwright) reported
from
Cardiff, Wales
@EE Hence why you should be chasing them. If you don't have that info you should get it. It's the very essence of customer service.
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Huw Jones🏴
(@HuwJones58) reported
from
Porth, Wales
@EE your upgrades team quoted me £55-£70 a month instead of trying to help reduce, they actively wanted more money pointed out I dont need 60gdata but that's what they pushing No problem I'll let my contract expire on 3rd Nov and shop about ,for my 2 phones,house and broadband
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🏴 Stuart 🏴
(@welsh_stu) reported
from
Caerphilly, Wales
@EE can I get some help please, I’m missing 4gb of my data.
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Have been unable to phone due to lack of service. Only now getting in and using WiFi.
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Eddy
(@ChrisEddy_7) reported
from
Llanyrafon, Wales
So according to @EE when your signal is poor in the area due to broken masts you need to use EE WiFi calling to make phone calls when inside your own home! What a disgusting response when enquiring about the lack of signal and service in this area!
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
@EE Very low signal. Pontypool NP4 5. Not strong enough to make and receive calls. Let alone connect to Internet.
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Tom Wise 🏴
(@TomWise_) reported
from
Cwmbran Central, Wales
Unbelievablly good customer service over phone by @EE - first of all, spoke to an absolute champ in Geordieland who then puts me through to an Irish boy & a half called Sean in Waterford, who chatted about #RWC2019 with me 🇮🇪 how customers calls should be handled 👏🏼👌🏼
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Anthony Pesticcio
(@TheRealBerty) reported
from
Cardiff, Wales
@EE @Rhysmay08 Russ please help this ****, he haven’t shut up all morning! #KevinBacon
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Rochelle Theaker
(@roch123) reported
from
Cardiff, Wales
Absolute shocking service from @EE .. sold me a WiFi sim a few months back after explaining my situation regarding a small no of months till upgrade, and I have gone to cancel this WiFi sim to be told it is in a 24 month contract and I can’t cancel it without paying £360!!!
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RIKZ200 @EE @jay_smithy_13 @ThreeUK I couldn't agree more. 3's coverage is the worst of them all. Duped by their lying 'coverage' map. Can't even get a signal in my house. Roll on moving back to #EE
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Ash Lister
(@AshL93) reported
from
Cardiff, Wales
@EE So I reply to Peter, essentially saying that EE have just shrugged off my issues (lack of broadband, time off work, bill being sent) and Chris is hopeful it’s resolved, shrugging off my comments...wow Customer Service at its best.
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🐮 DullUddenCow 🏴
(@DullUddenCow) reported
from
Abertillery, Wales
Apparently because I have an additional line (Apple Watch) attached to my sim contract I have to go to an EE store to cancel my contract. @EE making things difficult to leave an overpriced product. UK’s favourite network my arse!
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geraint evans
(@mrbean1977) reported
from
Fochriw, Wales
@EE you need 2 sort your broadband out everynight now it drops. How do i cancel my contract as im not paying for this garbage. 😡😡
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Brian Evans
(@brianevans83) reported
from
Porth, Wales
@EE Only started this morning. Notification on my phone saying service suspended by service provider
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Kacey Edwards
(@KaceyEdwards91) reported
from
Pontnewydd, Wales
Wish @EE would stop sending me daily texts and actually ring me back like they said they would a month ago. Worst network and never any signal when at home 🙄
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
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Lucy
(@HeyLucyAnne) reported
from
Rhymney, Wales
Yep @EE the storm has knocked your signal out yet again. Slightest bit of wind and its boom I'm not going to work
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Eddy
(@ChrisEddy_7) reported
from
Pontnewydd, Wales
No network status update messages from @EE since Friday evening, maybe the issues with the masts are finally sorted. First reported the problem back in July, Altho still struggling with service 🙈
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floyd cooper
(@floyd2103) reported
from
Risca, Wales
@HavardLiam @EE I ******* hate shit like this
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K A C E Y
(@KaceyEdwards91) reported
from
Pontllanfraith, Wales
Left @ee 2 months ago, paid a final bill, still haven’t had confirmation account is closed and still having text message updates about the problems in the area 🥱
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie Ellis
(@SophLowdon) reported
@EE my phone bill is too much and I don’t know why. Can you help please
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Smackie
(@MuppetRider) reported
@EE Hi EE how about refunding my last weeks monthly mobile costs after a week in Scotland where service has been absolutely rubbish.
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Luiz Stockler 🇧🇷🏴🇷🇴
(@LuizStockler) reported
@EE Hi, I'm having issues with billing. I moved abroad and asked to be switched to payg. Got a text today telling me a payment couldnt be made, looked online & said my account had been closed and im owed money. tried calling the number for abroad but doesnt work. could you help?
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Richard Fox
(@richardfox92) reported
@EE sat in a pub in Nottingham, The Trent Navigation Inn and my signal is c@$@p 4g 1 bar then flicks to 5g 1 bar. Now live streaming and camera shuts down because of overheating S 21 ultra.
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PlayLab
(@PlayLabTv) reported
@EE shittest broadband in the universe.. and ZERO customer support. BASTARDS
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Hellsbells
(@hellsbellsus) reported
@EE Online complaint sent as my EE stopped yesterday while lone working. Chat Help centre did not know why. Wouldnt send me replacement SIM card. Did it myself. Told to go EE shop. In my complaint I have asked how I get my £70 credit back if I leave if not resolved soon. 😡
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stevemddudley
(@stevemddudley) reported
very disappointed with the customer service from @EE - why do sales teams make promises which cannot be delivered???!!!!
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Rachel Buchanan
(@Rachelonthehill) reported
Sigh. 1 hr+ online chat because @EE had correct address on bill but wrong one for delivering new phone to replace broken one. Only way to correct address? Send A TEXT PIN TO BROKEN PHONE. 🤯😡😭 Surely there is a better way?
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W A
(@tangowata) reported
@EE EE team here is useless, I have asked them a question couple of times, they've not answered any of them though. What's the point of this service if you don't answer our questions?
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Sir Mictor Veldrew 🇬🇧
(@miktorVeldre) reported
@EE why is you coverage so bad ?