EE Outage Report in London, England

Problems in the last 24 hours in London, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near London, England

The most recent EE outage reports came from the following cities: Croydon, London, Wandsworth, Leyton, Hammersmith, City of Westminster, Paddington, Barnet, Camden Town, Hounslow, Ilford, Poplar, Islington, Orpington, and Tower Hamlets.

City	Problem Type	Report Time
Croydon	Internet	27 minutes ago
London	Phone	2 hours ago
London	Wi-fi	22 hours ago
Croydon	Internet	1 day ago
London	Total Blackout	1 day ago
London	Phone	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

• 
  Lee Robertson FCSI FRSA (@leerobertson64) reported 2 minutes ago from Camberwell, England

  @danbowyer @Adobe @EE I think I got more sense out of the bot before an ‘expert’ took over and wasted half my day. Go to the pool chum, make the best out of a bad lot! 😎

• 
  Matt Bond (@MattBondVocal) reported 14 minutes ago from Camberwell, England

  In other news I’d just like to say that despite being an @EE customer for 9 years, their service, so far as delivering a new phone is concerned, has been pathetic. #customerservice useless, deliveries attempted to places I never asked for and now told I have to wait even longer.

• 
  Irma Grace (@IrmaGrace26) reported 16 minutes ago from Camden Town, England

  My new iphone 13 pro max touch screen is not working properly. I had to wait 28 days for this phone as well @EE

• 
  Teresa Walsh ● (@teresaspost) reported 17 minutes ago from Merton, England

  @EE can you help? App is telling me I can upgrade but then saying no suitable plans? Whyyyyy???

• 
  Diana Vickers (@DianaVickers) reported 24 minutes ago from Hackney, England

  Yesterday I was mugged in London. Being a young woman without a phone in London is extremely unsafe. At first I didn’t have a phone because I was mugged and now I don’t because of @EE errors. You’ve made being a woman that bit harder today @EE

• 
  Steve Fisher (@221Sociopath) reported 27 minutes ago from Brentford, England

  I’ve had dial-up modem speeds faster than Three’s 4G network. Can’t wait to get back to @EE

• 
  Rikin Parekh 🐯陸 (Mr Rik)🇪🇺💙 (@r1k1n) reported 38 minutes ago from Brentford, England

  @EE I'm hoping you guys can help me out tomorrow when I call. My age old Samsung S7 is going all kaboohee, restarting and I think, in its way out. Years long customer here 😞 #PrayForMrRik

• 
  Bruno Belcastro (@argen) reported 42 minutes ago from Camden Town, England

  @nikolajht @EE Hey, did you manage to fix it?

• 
  グラハム・スミス® (@BancoDePapa) reported 43 minutes ago from Tottenham, England

  @bt_uk my internet is down in Tottenham N17 I have orange lights flashing on my hub and this is the second time we've been down this week.... We only changed recently from @EE and are not impressed

• 
  Laura 💙 (@laura_day6) reported 43 minutes ago from Ilford, England

  @EE on hold to customer service for 20 minutes, then when it’s answered they immediately hang up. Ahhhh! No wonder there’s “high volume” on your cancellations line (Not me being a Karen 👀)

• 
  Paul Nagle LL.b (hons) Lawyer (@PNagle72) reported 44 minutes ago from Southall, England

  @EE having a horrible experience this month due to your app being down and I'm being charged extra money as a result I believe.

• 
  𝘈𝘮𝘪𝘵 K (@Amit_Mayfair) reported 50 minutes ago from Stratford, England

  @xxtootsiexx @EE Sarah I am in same boat. So many times the signal just disappears.

• 
  Zarra Okumephuna, LLM. (@okumephuna) reported 53 minutes ago from Camberwell, England

  @MarcAllera today between 1400 - 1500, my friend and I received the worst customer service ever at @EE in Walworth London SE17. Basically, the agent’s rude attitude was raised as a problem and he became aggressive, raised his hand ready to assault and asked us to leave the shop!

• 
  Niki Hutchinson (@nikihutchinson) reported 55 minutes ago from Wandsworth, England

  Anyone in SW London on @EE having ongoing network connection issues? Constantly cutting out and no 5G?

• 
  Grant Court (@grantjcourt) reported 56 minutes ago from Walthamstow, England

  @EE is there an issue with EE Broadband in London E17?

• 
  Shannon/Sharon (@duffshan) reported 57 minutes ago from Camberwell, England

  @LisaMarie130790 @EE I’m having the same issue can someone please contact me?

• 
  LL.b (hons) Lawyer (@PNagle72) reported 57 minutes ago from Southall, England

  @EE It was the upload Anne-marie, no issues with the service, I'm currently volunteering so money is tight, so I'm looking for some sponsors who understand CSR.

• 
  Connor (@connorlol) reported 57 minutes ago from Paddington, England

  @EE hi, I have bought a bt sport monthly pass from the add-on section of the ee app. Does that mean I can cancel at any time? Ta

• 
  Alexis Raphael (@alexisraphael) reported 59 minutes ago from Hackney, England

  @EE I’ve been trying to deactivate my answer phone but it won’t let me do it I’m going to Ukraine and will be charged £1.80 a minute if someone leaves message can someone pls help me deactivate it this is not cool! I was on hold for 30 mins no answer .

• 
  Ari Gork (@arigork) reported 59 minutes ago from Barnet, England

  @O2 Any plans on enabling sms over wifi calling? I used to be with @EE and I could call and sms with wifi calling but seems your network only supports calls?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Professional Tiger Tamer 🇺🇦 (@Jase65535) reported 5 minutes ago

  @EE Why have I had poor to no signal today? Usually get 5G, today H+ if I am lucky? I pay more and seem to get less!!! 🤔

• 
  Dan (@Baker_BCFC) reported 6 minutes ago

  @idefender14 @EE iD mobile. Was happy till I started to have problems. And they tried saying there wasn't anything wrong.

• 
  Stewart Liesnham (@stewartliesnham) reported 7 minutes ago

  @EE has been a nightmare experience from the start with billing issues and their systems not speaking to each other. Can’t even use the credit they gave me as doesn’t seem to apply to subscriptions as they still took payment. @giffgaff never missed a beat. Wish I stayed tbh. 2/2

• 
  victoria louise (@loggerslgn) reported 9 minutes ago

  @EE I’m not sure who to speak with, I’ve done on line chat and logged a query with no solution. I’ve definitely been misguided with my latest contract

• 
  Louise Ellen (@WilkinsonLouise) reported 10 minutes ago

  EE customer service is absolutely shocking, calling me a liar without substantial evidence. I feel intimidated. I’m being charged for goods I don’t have. Loyalty means nothing. @EE #EE #EEcustomerservice

• 
  Matt Dylon (@Matt94184099) reported 13 minutes ago

  @ee While I am on holiday in Spain just found out EE is changing me using my phone. My wife is on O2 and my son on Vodafone non of them are charging except these thieves EE. Please remember to cancel your contract before you go abroad. The guy's name at EE was David

• 
  Jay Jay (@jj1892jj) reported 14 minutes ago

  @EE Absolutely appalling customer service and repair service - you claim 2 hours on your website, 24 hours in store when in actual fact it's far longer. Discrimination against those of us that are desperately ill, disabled and for whom phones are our only means of communication

• 
  Stewart Liesnham (@stewartliesnham) reported 14 minutes ago

  Switched from @giffgaff to @EE in Feb this year for better coverage and for 2 weeks now the EE service where I live has been appalling and now just rarely able to get any signal. Now they are also introducing roaming charges. Time to say goodbye already I think. 👋 1/2

• 
  Jay Jay (@jj1892jj) reported 16 minutes ago

  @EE and reaching help if required - it's not good enough EE - not even a replacement loan device avaliable. And now told there is no way phone will be returned tomorrow so will be 48+ hours without phone - it is not safe for my health to be so long without a phone - explained to

• 
  Mark Webster (@MarksWeb41) reported 17 minutes ago

  @EE it is very good to get away from the useless Vodafone network for your broadband or mobile phone need, but why not use EE or BT because they have a range of good broadband & mobile deals you can have problem free connection that suit your value for money using ee.