EE Outage in London, England

So many customers could learn a lot about customer service from @EE - always so helpful, friendly and knowledgable!

@EE my phoned not working again 2nd time this week

Customer service versus transactional sales service. There’s a difference. @EE poor show EE

@EE @RobElflain EE definitely has problems I couldn’t text all day yesterday

@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘

@EE The worst experience ever in my life in the UK with network provider ! Having sick member of family back home in Bulgaria and not able to call because I am seen as new customer that hasn’t proved his ability to pay two bills yet! What a disgrace! Wrong marketing! No to EE!

@EE hello I am an EE customer . Will my iPhone 8 work in Japan

@Mythic_Beasts @EE Funny enough both ISP involved with the issue are big players in the game for leaselines. Both attend UKnof

That feeling when you switch to @EE and you realise you can’t call back home (internationally) because of company protection policy that says: If you new customer you are not trusted as you might make big bill and not pay it ... what a joke !One reason to never be the best!Shame

Thanks @ee for using only #IPv6 great for you to force this on users when not every #ISP provides support for it so now my 3CX app wont work as its hosted on a IPv4 server as the ISP dont supply IPv6

@EE No problem. It was more data connectivity, as far as I'm aware texting and calling are still working.

@EE I had a notification which says that the mobile data had been cut off by my supplier, which has now disappeared. But I've been having connectivity issues all week.

@EE lads not been able to make calls for 4 hours now. Along with Palace getting pumped by Brighton this is not improving my mood. Help

@EE just so appalled at the poor communication. Why is it okay to walk in and upgrade a phone but not to walk in a pick up a SIM. #eehypocrites #poorcustomerservice #eeuseless #eeinconsiderate #eephonefury #eerubbish

@EE should’ve had my cardiology appointment 1st b4 calling ur customer services coz my BP is way high now .. if get anotha tablet (no pun intended) one of you will have to take it ... Billing me for a product I cancelled & telling me I can’t cancel my insurance .. #thieves

I’m connected to a 4G service in central London but the service is slower than the old GPRS. Interesting to see that @EE recently one best network in Birmingham. Experience on the ground is utter shite if anyone bothered to step outside EE HQ and take a look.

@EE your website and changing login details is a nightmare

And now with a phone I bought elsewhere which is becoming unusable, you are unable to help or even cut down my price plan. DO NOT USE @EE . That’s the moral of the story. They will lie and cheat and put you in impossible positions. Also shout my details across the shop 2/2

Wow you guys. Been overcharged for about five months with no one able to tell me why. Telling me it’s gonna cost me over £300 to cancel a contract that was midsold to me as a cheaper price. You weren’t able to help when my original phone was lost 1/2 @ee

Some one in @EE needs to get hold of me ASAP and explain to me why in2019 your NETWORK is still the worst to ever grace the plant earth!!!

Afternoon. @EE anyway of checking stock at stores as they never answer the phone!

@EE Thanks I have done so. I need to go out soon and I have no service at all 😫

@cuppymusic Don't worry I will get it from my network provider @EE

@EE Yes but you have increased it TWICE for me then insult us by saying you are introducing free Apple Music etc for NEW customers. I was with @VodafoneUK for many years and wanted to try you out but the network is a mare to be honest. Constantly something.

@EE been with you just over a year and had two price hikes. At what point can I leave your network as I didn’t sign up to such a big hike in just over a year. I guess we are paying for your 5G

@DazzlerSDC @EE @EEHelpdesk You lucky. Have never managed to get conference calling working via the phones native feature.

@EE Possible network issues making and receiving calls in London area.

@DazzlerSDC @EE @EEHelpdesk They don’t support this feature. I’m also baffled as we not in the 19th century anymore :)

Hey @EE I wonder if you could help me my 4g on my Samsung s8 does not seem to connect properly when I use it is there a way to fix this issue

@EE don't show no loyalty or appreciation to its customers, been with you guys for how many years now no issues with DD yet you can't honour a price for a Galaxy Watch, shocking. When I upgrade I'll be drastically reducing my price plan, cheers smh

@EE OMG I just realised I am OVER 40.( I have too lie down and take a pill or 3).Richard EGrant is a old guy.

@EE Is there a problem with the network. My messages are not being sent and not being in sync with the people I am messaging.

Thanks to the guys and girls of the @ee customer support team. Thanks for all your help this evening unlocking my old phone. Not back customer service for a customer who left 18 months ago. But I'll be back soon.

@EE Hi there, it was about 12-14 months ago now. Received one reply promising it would be sent to me but never was. Would love if I could get it asap though. Thank you

Hi @EE can I ask why your reception is so bad in Farringdon area, all around the station, compared to other operators!

Am I the only prick that gets a phone call once a month from @EE trying to sell me shit I honestly don’t need and tell them that every time they call, although I do tell them to stop calling but they clearly don’t listen to that either.

@EE ...... you have the best network ....allegedly ..... but unfortunately this does not extend to customer services!!!

At least @EE excellent customer service is quick to sort this mess out 🤗 fingers cross for OpenReach’s next visit 😅

.@EE I'm asking that you expedite this process and get an engineer to my property by Saturday at the absolute latest. This is an essential service I cannot do without.

.@EE given that I a) often work from home b) need broadband in order to camera monitor a very sick pet when I am not there, this is completely unacceptable. Essentially, I've given up a perfectly adequate service and am now left to wait 4 days without any access at all. 2/3

.@EE completely dismayed by your service. Having switched from @SkyUK I was assured it would be a seamless swap over with no need to wait in for engineers. I now have no internet and no hope to see an engineer before the 4th... 1/3

@EE completely dismayed by your service. Having switched from @SkyUK I was assured it would be a seamless swap over with no need to wait in for engineers. I now have no internet and no hope to see an engineer before the 4th... 1/3

@EE I was on the phone to technical support and then the phone bombed out and now I’ve no signal to get signal support😡😡😡😡

@_inexcelsisdeo @EE QUICK, it's working now, I just managed to log on and gift my other account. @ee, it was down all late last night saying there were tech difficulties.

@EE All the time in SW1A. Says full signal 4G but hardly any data and drops calls. All the time at Euston and on train to Northampton. Other networks are fine. @EE used to be good, but gone badly downhill now.

@EE I really would like someone to contact me tomorrow if possible - been trying to get help for days on the website, the messenger service is not good! Can someone help pls

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

@EE I have just tried to cancel an EE contract at EE Victoria Station. It seems impossible to do this online or by phone. The lady in the store was rude and obnoxious when I explained this. How do I cancel a contract! @EE So frustrating!!!

So after perservering with @ee and the useless website, now get an email saying the phone they said was in stock when I ordered is now out of stock and to phone to arrange an alternative. No. Cancel order methinks

@EE are you having internet issues. My internet on my phone is down I can only get connection via Wi-Fi. I can still make calls...

@EE You haven’t helped me with the first thing so I doubt you can help with anything else lol.

@EE can someone help please internet won’t work

@EE can someone help me internet is not working

@EE hi I took out the +10 eith100gb and was not offered a free wireless charger, poor form since am a long term customer

@EE I believe his name was Andy (unsure of the second name), Scottish guy. He booked me in for 4pm today to cancel a renewal on one of the phones on my account as I have 3 with you as I pre ordered the s10+ on an additional line. I don't want additional charges as I wont be using it.

So on @EE I have absolutely no signal when I'm at home so I have to rely on @bt_uk wifi/wifi calling but that constantly goes down too 🙃 honestly like living in the fkn stone ages in this house, what a load of shit

@IanMCalvert @EE You wouldn’t be getting those speeds, if there was unlimited data. That’s the point (well, one of many points). Cellular networks aren’t designed to deliver 20x the aggregate capacity they are today, especially in dense urban areas. 5G won’t fix that either.

@EE I talked to someone from EE online & reached the conclusion that, as I suspected, it was down to my ancient phone. Thank you.

@EE Had to phone through as online site was terrible

@EE Hey Peter! No worries. Well, it just rings, the recipient answers, and then it drops. I have two EE SIMs, same issue on both. No issue on Wi-Fi, so I can only assume it's a backend issue.