EE Outage in London, England

@EE Absolutely Disgusted! Been without internet for 2 weeks! Was told someone would come today 8 -1& no one attended. I have had my mobile contract with you since 2008 so definitely will be leaving in November! Terrible customer service! #eebroadband #terriblecustomerservice #ee

Disgusted @EE I have been a customer since 2008 & decided to get broadband. Have been left without internet for 2weeks Told I had an appointment 8-1 today & no one turned up so leaving & changing my mobile contract! Useless customer service! #ee #avoidee #terriblecustomerservice

@ee is there an issue with your mobile app? I can’t dial internationally and I also can’t view my extra charges to see if they’re the issue #ee #eemobile

Hello @EE what's happened to the 4g in Twickenham? I waited all morning for my GP to call me on the phone and when she finally did. Twice the connection was so bad she couldn't hear me answer so hung up! My data has been slow all morning🤬

@EE I’ve noticed that over the last 6months or so, network reception round the area I live has suddenly started dropping out, so much so I can barely make a call when I’m out. What has gone on? Can you fix it?

@EE do you do the same deal in store as well as phoning the customer services??

@EE how do I cancel my contract when my contract finishes,

@VodafoneUK Morning team. Weird one. On an iPhone Xs and Samsung S10e both Vodafone contracts-Speedtest shows under 2MB download-both phones show 4G with 2-3 bars. My other Xs on @EE with similar signal bars has over 100MB download. Something up with your 4G?

@EE Hi, the issue has returned. I have no service again.

@EE I was, but the signal seems to be back now. Thanks anyway!

@EE hi, I have no signal in W5, is there a fault?

Dear @VodafoneUK As you haven't bothered giving me the service I'm paying for, I was wondering, do you have the number for @EE?

@Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage

@EE I'm receiving an error 38 message whilst trying to send a text, is there a problem on the network?

@EE I need help with an upgrade being charged more than it should be!

@EE morning... can't login to my account... any issues?

From my perspective this highlights how big companies like @EE need to work harder on their customer experience. They are prioritising processes over people rather than being customer-centric and finding a solution that leaves them happy.

Great service from @EE over the last couple of days. Matched a cheaper offer for my upgrade with no hastle. Buzzing.

@EE Hi, my tweet didn't get a reply. My broadband isn't offering a stable connection, with the corollary effect that I can't work from home effectively. I would like a bill reduction this month as I shouldn't pay full price for a second rate service.

@EE you have worst costumer service! You decide to deactivate my SIM card without warning, add to borrow a phone to talk with C S . I was told that a SIM card was on the way, THAT WAS 3 WEEKS AGO. @CTSI_UK

BT sport App via EE ? Yep it's down.. @EE @btsport it would be nice if you could let your customers know regarding the outage.

@EE Fix wifi please

@EE Hi, is anyone available to help? I've sent a DM

@EE Why is it your broadband is getting worst?! You guus are part of BT. There shoudnt be any problem. Or are you using some cheap hardware for you servers etc! Playing youtube for example buffering like fck! And its setting to low resolution just to play the video.

@EE been on hold for 40 minutes and still not been answered. Beyond a joke. Been trying to contact you since Wednesday as well, just to keep having the phone out down on me! Very poor customer service!

@OpenreachHelp @EE have booked me another appointment now as its on the line outside the property. Just mad how it is that poor in 2020. Sorry for any anger but I've been on this issue for months.

@EE - absolutely disgusted. Fobbed off again and told there's an issue in my area, again. I'm paying over £65 a month for a phone I can't use and to cancel I have to pay over £500 - Appalled, been a loyal customer for over 20 years. Clearly all you care about is taking my money.

@EE I did expect the offer.. but the guy I spoke to was like thats with discount for being with EE since it was Orange.. so technically ive had no actual discount, it was just a way to keep me as a customer.. but instore on the board it says discount available for existing customers

@EE I have BT Sport on my EE Mobile. I am getting an ID003 error. Please can you help?

@HalesE @EE @virginmedia Thier customer service is complete rubish. Keep well away. I have just been charged £62.86 trying to contact them.