EE Outage in London, England

Why do I have full signal but no reception in the street outside my house @EE

@EE Hallo EE Customer Support. I'm coming up to renewal on my sim-only plan. I use phones that don't support 5G. However, all your plans quote xGB "5G Data". What does this mean for 4G customers?

@EE kitikpa la cha unu anya. How can you owe me £50 after I returned an upgraded phone within the 14 day cooling off period only to be billed £99. The idiot I spoke to on 150 said nothing can be done cos that my bill. Imagine the audacity? Arant nonsense.. Afọ SA gbue unu dia.

@EE In a few short sentences. I am not getting a decent signal. It drops from 5G through 4G to 3G then E and loses connection when I’m on the phone. There is no mobile data when I’m on the phone. I’m currently piggybacking Wi-Fi ATM

@VodafoneUK terrible reception. Down for two days Thankfully I could patch of the powerful @EE network.

@EE Very disappointed with your female members of staff today Feltham store. Rude & confrontational demanding that I respect her when she wasn't listening to my issue. You need to update your website to say that store collections need valid photo ID. You're loosing 4 contracts.

@EE I did twice but still the same. It seems many are facing the same problem!

I hope @EE compensates for the disruption in service. Its the 5th time this month alone

@daddybearcub @EE Every year my operator texts me to let me know about their RPI tariff rises. I go straight on the website and always find a new plan that gives me more data for less than I'm currently paying. They're obliged to offer existing customers the same deal, so my bill always goes down.

@EE data would not work all day yesterday. Not the first time. In general on a daily basis, service is bad.please don't blame the storm. This is ongoing for a long time now. My phone continously cutting out and says no service. Mostly reliant on my home broadband for wifi calls!

@EE please tell me why your service has been so bad over the last 12 months plus.. i rarely get more than 2 bars on my phone. Live in London E6 and whole area has shocking service. All day in Cambridge yesterday and only one bar. I have 3 phones on EE contracts and all the same.

@EE hi, are there issues around Paddington/Bayswater (W2)? I have only been getting one bar of signal over last few days. Thanks

@EE It was the upload Anne-marie, no issues with the service, I'm currently volunteering so money is tight, so I'm looking for some sponsors who understand CSR.

Yesterday I was mugged in London. Being a young woman without a phone in London is extremely unsafe. At first I didn’t have a phone because I was mugged and now I don’t because of @EE errors. You’ve made being a woman that bit harder today @EE

@EE on hold to customer service for 20 minutes, then when it’s answered they immediately hang up. Ahhhh! No wonder there’s “high volume” on your cancellations line (Not me being a Karen 👀)

@MarcAllera today between 1400 - 1500, my friend and I received the worst customer service ever at @EE in Walworth London SE17. Basically, the agent’s rude attitude was raised as a problem and he became aggressive, raised his hand ready to assault and asked us to leave the shop!

@EE can you help? App is telling me I can upgrade but then saying no suitable plans? Whyyyyy???

@EE having a horrible experience this month due to your app being down and I'm being charged extra money as a result I believe.

@O2 Any plans on enabling sms over wifi calling? I used to be with @EE and I could call and sms with wifi calling but seems your network only supports calls?

@xxtootsiexx @EE Sarah I am in same boat. So many times the signal just disappears.

@RubbishNo3 @EE I’ve been with EE for 10 years now but sadly with deteriorating service where I live along with contracts that no longer represent value for money this will be my last.

@EE Still not working properly. Connects for an hour then nothing for the next 5 hours. I left @TalkTalk because of this issue with the promise of better but no better at all.

There’s this one spot on my way to work the phone signal always goes down. Every day without fail snd yet I’ve still not learned not to be on a call there. So random. @EE #EE #SIGNALFAILURE

@Chesney107 @EE Wtf are you paying that much for?

@EE Have had such fabulous support from you today. Daughter’s phone was stolen, advisor on phone was brilliant and the store that got me a replacement sim in under 10 minutes were also fabulous. A* customer service #thankyou

@EE Already did that last month and it didn't work. Don't worry it's all sorted as the customer service team sorted it for me when I was calling to get my pac code generated

@EE you have taken £18 from our account.. Your advisors keep putting the phone down on us because you don’t want to pay back the money. 3 times we have tried and will not give up #youoweme

@EE Ok so my partner has BT Sport Ultimate through her EE benefits, we’ve yet to be able to use it as we can’t get logged onto it and doesn’t recognise her account, we keep getting fobbed off by EE and BT and can’t find a solution, can anyone help?

@EverythingC64 @EE Is it down for you now? It is for me it seems

@EE I have BT sport as a smart benefit but don’t know how I log on can you help as I’ve a husband in need of watching #ChampionsLeagueFinal