EE Outage in Wandsworth, Greater London, England

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

@EE Hi David, thanks for your lovely msg. Sadly, after 20 yrs I think it’s time for me to leave @EE. Apart from the EE’s Social Media team I’ve only ever had really bad customer service. It shouldn’t be like this; EE is too big to care. Thanks for trying.

@EE Hi, I signed up for the free BT Sport trial a few days ago, got confirmation that this had been added to my EE account - but received no further info. Please help with next steps!

@EE thank you for wasting another 20 minutes of my life talking about my complaint and getting no where I feel like a hamster going round and round with no conclusion. Now let’s see what the ombudsman has to say about this

Since @EE put my bill up (WITHOUT NOTIFICATION!!!) my internet has been VERY slow. Taken 20 minutes to get @primevideouk to load. Then nothing but buffering. @BBCiPlayer is STILL loading. Such bullshit!

@EE Thank you Peter W on this occasion EE have failed on ever count and I’m angry and saddened that after being a loyal customer with EE I’m treated in the way I’m being treated by EE and it’s staff. Just think it time to cut my ties with EE when my contract up

@MarcAllera @EE @VodafoneGroup @TheO2 Ps, tweeted using WI-FI signal as 4g wasn’t working...

Why are companies like @EE rolling out 5G when they can’t even get the capital city to have signal strong enough to make a call for more than 5 mins without having failures. It happens too often in London at so many locations it’s insane. Money wasted on ‘better’ than improving!

@EE Reception has gone poor, very poor in this location, struggling we have EE broadband also

@EE please fix up the service on your network it’s unbelievably shit

@EE The building I work in high up it's ok but outside o street level terrible service calls and SMS

@EE my signal in the nw32qg area Hasn't worked properly for weeks a basic SMS message takes for ever to send it's not the best network as kevin bacon recs is it #nothappy #EE

@EE wifey is talking to you ‘customer services’ and it’s NOT going well! We have TWO accounts with you, she was not reminded to upgrade and has been paying too much for 4 or 5 months. From this end it doesn’t sound like your guys being much help!!

@EE wifey is talking to you ‘customer services’ and it’s NOT going well! We have TWO accounts with you, she was not reminded to upgrade and has been paying too much for 4 or 5 months. From this end it doesn’t sound like your guys being much help!!

@EE signal on my area is down!!! it’s been for over a week now! This is getting inn acceptable 😢

@nigelwalsh @goforsergei @LedaGlyptis @Emeka_Nwonu @IoanaGuiman @kelseyg @renemichau @dionlisle @MarkosZach @Shankarsundar @DexterCousins @davebarna @xinjamoney @Airchintu @petervan @Fegan @EE It’s why I’ll never ever bank with Santander or RBS. They really messed up my grandfather’s finances and then blamed my mom, while she’s still grieving about losing her dad 🤬🤬🤬🤬

@CliveChenery @EE They tried to upsell me to BB whilst in the conversation about my phone ! Couldn't believe all they were thinking of was extra sale, not how to help their customer with a query they had!

Hi @EE following up with a known outage issue in the NW3 area. Apparently your engineers know about this and have been working on it for a few weeks now. Voice calls and data services affected. Looking forward to your response. Tnx

WHY IS @EE SO BAD... YOUR SECURITY IS SO SHIT

Right that’s your lot now @O2 I’m sick to death of signal problems & the app never works to report a problem! 10 years I’ve been with you - you used to be the best, but not anymore. Time to give @EE a go 👍🏽 #O2 #O2isARipOff #O2SignalProblems

Look out for a very good phishing, ostensibly from @EE, very effective. Even drop down menus work.

. @EE it’s 14 days since I ordered a sim only plan from you guys. Nearly two weeks later, 10 calls to customer service, 2 visits to a store, still no working sim. Your staff are always polite and helpful, but your systems are utterly inept...1 of 2

No @EE service in #teddington at the moment. My phone says 'emergency calls only'

Shocking few days of service from @EE this past week. But fantastic customer service earlier on hooked up another wifi connection on the broadband which has speeded everythingback up. Normal life can now resume.

@EE I've been waiting 6days to get my old PAYG number transferred to a new SIM only monthly contract with you. The advisors I've spoken to have lied to me stating it will be done within 24 hrs. If this issue isn't sorted today I'm cancelling the contract. Really disappointed.

@ComplaintEE @EE You don’t need to be representing this company with this sarcastic tone. Lucky my problems were fixed. Shame you can’t be though !

@natehiggins This is why I left. I remember now. 8 years of loyalty down the drain cos their network just didn’t work where I most needed it 😭 @EE is thrice the price 😡

@harwood_steve @O2 @EE EE service is shit around Chingford guys I work with never get a service I'm o2 never had a problem. Probably the country you're in. Plus we always get upgraded at the o2 by the o2 Angel's.

@EE iPhone X 👎🏼 worst phone I’ve ever had

@EE I’ve been paying £90 a month for almost 2 years now to never be able to connect my WiFi or use 4G properly!!! 😡

@EE 😂 ffs, I’ve done the same journey for 11 years using your network & using the same trains as Southeastern are cheap and don’t replace them. It’s your reception that’s gone to 💩 over the past few weeks so please don’t insult my intelligence with this rubbish!

@AndrewWebbLFC @EE That’s exactly what I was thinking! Glad it’s not just me, the signal has been poor for weeks

@EE I can’t give you a specific post code as this is happening during my commute to & from London every day. I’ve done the same train journey for years and places where the signal used to be ok are now rubbish. You must be aware of this

@EE Im not sure if you could be of any assistance Suzie. I’ve already spoken to 3 of your colleagues yesterday who found it impossible to help me.

@EE how can both your service and customer service be trash. £93 a month for this non sense. Better off using giff gaff.

Can’t wait till November so I can leave @EE and their shit arse network

@EE Oh no. It was actually a compliment. No one else on other networks was getting a signal at Wembley but I was.

why are @EE down again

@EE not impressed with your signal coverage of late. Never have had a problem until these past few months. 😕

@EE As a local resident it means my @EE service is awful, which I'm reminded of every time I walk past the stadium and see EE plastered all over it. It took 20 minutes for my first tweet to send. Absolutely terrible. Kieran (not Keiran)

The irony of @EE sponsoring Wembley Stadium when their network becomes unusable whenever there's an event on @EEComplaints @EEnetworkprobs

Another awful day of disrupted broadband service from @EE in central London. I suspect the excuse today will be the weather.

@VodafoneUK your internet around kings x station in #London is shockingly slow. To the point had to result in using my @EE work phone.

@EE Just looking for a network provider that works. Seems obvious but sometimes it isn't... I'm checking options in the next few days.

@EE why is your 4G in central London (Moorgate, Finsbury sq) area so slow and such low signal even outdoors. 4G speeds seem to be getting slower and slower in London.

@drogersuk @Qualcomm_EU @Spotify @Qualcomm @oneplus @EE Nope. As far as I am aware there is no priority for 5G or degradation of 4G service. @MarcAllera made this very clear at the launch. It's also why I have tried it in three cities (Birmingham, Cardiff and London). @EE

@EE even though you said you checked and there is apparently nothing wrong in my area yet again today I had a call drop midway as my signal dropped off completely mid-call.

@EE You sent me this for free because my device doesn't support WiFi call and your 4G where I live is terrible in buildings. You sent this to me to sort the problem apologising for poor coverage and now you ask me to "buy" one. Wow after 3 years this is what change of heart called.

@EE absolutely leaving EE - buy an expensive router and internet so bad I can’t stream TV. Can’t even make calls. Worst network ever #eeawful #badwifi #4gee

@EE This is not a one off issue it is CONSTANT

@EE Already done a postcode check, no issues reported in my area. Also if you were astute you would have seen that it does not matter where I am - network has been cutting out for about a month regardless of location. Please just tell me why your network is suddenly total crap! #EE

@EE time to look at maybe unlimited data for customers Vodafone and three doing this I know you have the fastest 4g speeds of any network and invest in it more than others but also most expensive network for data please look at this

@EE why is topping up got to take so long to go through the options. I got to end the call and try again. Never want to hear your offers unless I get unlimited Internet for the same £15 I pay.

@milesbxf @suhailpatel @Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff I used to have terrible problems with O2 around Victoria when I worked there - Victoria station was a dead spot - that's why I switched to EE. I'm switching back though so we'll see I guess!

@suhailpatel @Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Just putting in a good word for O2 - rarely have problems with signal in London. I've not had to interact with support in 3 years so can't rate that, but guess that's a good thing in itself

@jamesdmcfadden @EE Hello mate I'm going through the same issue. Keep turning my phone on and off but nothing is working

@VOXI_UK hello, any chance of a special offer/promo code to make me jump ship from @EE where I currently get 16GB data, calls/texts for £10/month, but keep having signal problems due to bad coverage and faulty local EE mast (missed your £10 8GB deal recently)

@jpbart1980 @EE Mines not working at all.

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff I have the same issue with Three losing connection around Finsbury Ave!

@SW_Help @King_of_SW @ThreeUKSupport @networkrail The @EE signal is strong but throughput is often either very slow or non-existent. It picks once you leave the station. I've raised it with EE in the past but its never improved. My guess would be that the mast can't handle the throughput and they don't really give a ****.