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EE Outage Report in Merton, Greater London, England

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The latest reports from users having issues in Merton come from postal codes SW20.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Merton, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Merton, Greater London, England 02/16/2026 21:10

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (31%)

    Phone (31%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Merton, Greater London, England

The most recent EE outage reports came from the following cities: London, Hackney, Twickenham, Beckenham, Croydon, Wandsworth, Purley, City of London, Wembley, Barking, Ilford, Southwark, Paddington, Waltham Forest and Islington.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomTwickenham Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • Robinhio84 Rubén Taluja (@Robinhio84) reported from Camberwell, England

    Hi @EE, after having been a happy customer for years I need your support on cancelling my contract: I am leaving UK indefinitely from June onwards. How do we go about canceling the contract?

  • Tute Matias Cervi (@Tute) reported from Lambeth, England

    Hi @EE ! I'm trying to woek but still getting microcuts for the last 48 hs. Can you help me?

  • Ayoolanaa Ayo (@Ayoolanaa) reported from Hackney, England

    @EE you’re back again with your nonsense. Why can I not go a day without my internet connection dropping? Why is your service so bad?

  • pmodley Paul Modley (@pmodley) reported from Ealing, England

    @JamesUpsher @VodafoneUK @EE Thanks for this, will need to switch as a result of this awful decision

  • danthomastaylor Dan Taylor (@danthomastaylor) reported from Lambeth, England

    Really frustrating when you’re trying to meet friends and @ee is down. 😡 #EEDown

  • Gin_Shamasi ‼️🫀🇬🇧Gin.Gin🇿🇦🚩 (@Gin_Shamasi) reported from London, England

    @EE why do i have to call every single month about my signal issues but yet i pay full amount every month on time. Yet your UK No1 leading cellular network providers!! This if frustrating me now 😡😤🤬 I’m at home or work I’m facing connection ISSUES.

  • craigwilliamsdj Craig Williams DJ (@craigwilliamsdj) reported from Croydon, England

    @EE your service and worth a ****. 6 years to long that I’ve been on this ****** network. How can you possible live in London and this age of technology and you constantly struggle to get a decent reception to your phone. I pay to much for my contract so ******* sort it out 🤬

  • joemiller862 Joe Miller (@joemiller862) reported from Spelthorne District, England

    @MartinSLewis This is @EE just deciding for me that, after being a customer for 15 years, as soon as my current contract is up I shall be leaving. I’d have had no intention to do so otherwise liking everything else but this is shameful and enough to say goodbye. Terrible move

  • sandraspeccy sandra oneill (@sandraspeccy) reported from Hammersmith, England

    @mouthwaite @EE I had the same problem a few years ago!!! Have now changed to @ThreeUK and the service is brilliant. Service should be foremost always

  • rochanajackson Rochana Jackson (@rochanajackson) reported from Camberwell, England

    @EE broadband down. Tv/phone says connected but nothing is loading. Router is working with normal aqua light - is this happening across SE15 or just me? I WFH and need this!

  • RevBott Gary Bott (@RevBott) reported from Kensington, England

    @EE are there any known issues of outage in West London? Been struggling since 2pm today

  • RojasLahoz Charli R (@RojasLahoz) reported from Brentford, England

    @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

  • simonplatman Simon Platman (@simonplatman) reported from Hackney, England

    @EE So.... @EE say they’re working on the prob. (Pretty much what they told me 10 yrs ago) I told them that it was BS. Not heard a peep from them — over 24hrs later! Appalling phone service matched w/ appalling customer service. Well, I suppose they’re consistent... @ThanetCouncil

  • Robinhio84 Rubén Taluja (@Robinhio84) reported from Camberwell, England

    Hi @EE, after having been a happy customer for years I need your support on cancelling my contract: I am leaving UK indefinitely from June onwards due to a family emergency. How do we go about canceling the contract?

  • RezxoShaw Ronin Shaw (@RezxoShaw) reported from Kingston upon Thames, England

    @EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.

  • EwanJStevenson Ewan Stevenson (@EwanJStevenson) reported from Merton, England

    @EE, why is it that everyday there are problems with your network in SW London? I wake up with texts almost daily!

  • Matt_Barber4500 Matthew Barber (@Matt_Barber4500) reported from Wandsworth, England

    @EE Hi! Just to let you know that I’ve got full signal, & 4G, but internet isn’t working at all.

  • SuttonCarers Sutton Carers Centre (@SuttonCarers) reported from Epsom and Ewell District, England

    @EE We’re a charity. A long-time customer. You made a mistake in April - it’s ok, things happen. But it’s June & you’re still holding over £300 of our charitable monies. And now the broadband is down, too. Surely someone can help us get back to what’s important here? @MarcAllera

  • TheBig_Bakes The Big Bakes (@TheBig_Bakes) reported from Wandsworth, England

    @EE as a business that uses your services your reintroduction of Roaming charges is incredibly disappointing. EE is clearly not here to support business. We will be cancelling our contracts and moving to a provider who upholds fair charges. Look forward to the generic reply.

  • BurnzyH Hazel 🥸 (@BurnzyH) reported from Redhill, England

    Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • sarahfranciss Sarah 👑 (@sarahfranciss) reported

    @EE hi, what time does your customer service close? I was on hold for almost an hour, then I've just seen on your site you're open from 8am-9pm? If that's the case then i don't know why there was no automated notice to tell me you're closed, instead of wasting my time for 50 mins

  • scott_Graham_1 Scott G (@scott_Graham_1) reported

    @EE I understand that I have fallen behind on payments so you have restricted my number however I am unable to make calls to emergency service related numbers and I do believe this to be absolutely outrageous

  • DaveGorton2011 Dave Gorton 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧⚒️ (@DaveGorton2011) reported

    @EE I keep losing my 5g signal, for a few months it was all fine, the last few weeks I very rarely get 5g at home the mast is about 325 metres from my house

  • meljridge melanie ridge (@meljridge) reported

    @EE It’s not acceptable that the Open Reach engineer doesn’t turn up and you disconnect my internet, leaving me without any service until an Open Reach engineer is available on 6 June. I work for the NHS and this is impacting on my work @MarcAllera

  • meljridge melanie ridge (@meljridge) reported

    @EE It’s hardly being resolved! I’m left with no service due to your engineer not turning up today! Now have to wait 8 days

  • seffy87 Seffy (@seffy87) reported

    @EE I've been on hold for 30mins now, and my EE portal can not resolve my issue. My upgraded new plan is not on my profile and I'm going to be overcharged!

  • wendywoobruno Wendy Woo (@wendywoobruno) reported

    @EE I’m still waiting since Tuesday for someone to answer me, can’t ring 150 as my phone reads NO SERVICE thanks EE your customer service is just …..

  • meljridge melanie ridge (@meljridge) reported

    @EE The irony of upgrading my service is I now have no service and now have to wait 10 days with no internet for your engineer to turn up. Or will they bother? Who knows?

  • meljridge melanie ridge (@meljridge) reported

    @EE no engineer turned up, disconnected, no communication about any of this. I’ve had to call you twice to see what’s happening. Beyond poor service

  • smudga_3108 James Smith (@smudga_3108) reported

    @EE imagine spending half your life complaining to your network provider about how incredibly dreadful your coverage is, only then to check a bill and find your monthly payment has risen by about 15% too. Utter piss take! Will definitely be leaving ASAP🤬🤬🤬🤬🤬🤬🤬🤬