EE Outage in City of London, Greater London, England

@EE I've spoken to about 12 people from EE so far! Asked for a PAC code got a PUK code. Had to go back only to be told i can't have a PAC code for 24 hours and they will ring my EE phone (That never works as EE is always down) to give it to me. lol You can't make this stuff up.

@EE please help Sri Lankan’s with call charges and msg rates. We need to check our families.

@EE Thank you for you help however as an ee customer we should be notified if planned works. As miss the call I was waiting for now!

@EE what is going on AGAIN!!! again no signal not even to call happened last Saturday aswell... waiting for an important phone call #whatamipayingfor

@EE Hi there Is there an issue with making and receiving calls in Carshalton. I've not been able to receive or make any calls for 6 months.

.@EE Thanks so much for being super efficient turning off my Wi-Fi before I had actually moved out of my home. Such a shame you couldn't be more efficient with setting up the same service in my new place! 👏👏👏

@EE Yes - I believe the issue is that @bt_uk can't get a technician out change the line over. Which is understandable, people let you down, especially outside of your organisation. I'm just dissappointed with 1) The time it took to tell me that the agreed date was no longer happening

.@EE put this in your file for bad customer service. After 11+ years of loyalty as both a mobile and broadband customer tomorrow I move house. Despite doing everything asked of me and being told over the phone that my broadband will be ready on my move day I am told 4 days before

@EE Finally out of the store! Tablets/system.. they had to switch to the main computer but that was slow too.. think it was credit check was slow or problematic because it wasn’t working on the tablet 2/3 times.

After 11 years with @O2 they are really trying my patience today.. I’ve been a loyal customer and honestly upgrading has been horrendous with you.. I think @EE might be my new home from today

@helensclegel @EE @Hyperoptic I understand, they should compensate you while you don't have service. At least

@helensclegel @EE I’ve had problems with them for such a long time. Can’t wait for the contract to get over !!!

@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.

@EE Had a live chat session with someone from technical but they couldn't help as I upgraded with chitter chatter & not directly with EE.

Jeez the data speeds in London today on @EE have been so bad. It seems just all over it’s been slow.

@EE @williamsonjosc1 Your Mobile DATA network is not working

@EE shocking customer service not sure why I have been a customer for 8 yrs and wasting time trying to get resolution

Sharing is caring: switching from @EE to @ThreeUK is the worst decision I’ve made so far this year - the signal is shocking 😬. Sorry EE, I’ll see you in 9 months xx

@EE is there a problem with your top up voucher system my friend brought top up voucher tried twice to text it through and nothing

@EE My data’s ok, as are my texts. Someone just tried to call me 10 times! It’s been a problem with my signal but nothing to this extent

So many customers could learn a lot about customer service from @EE - always so helpful, friendly and knowledgable!

@EE my phoned not working again 2nd time this week

@EE I have never had an account that I know of so the bill fully addressed to me was a surprise

Customer service versus transactional sales service. There’s a difference. @EE poor show EE

@EE @RobElflain EE definitely has problems I couldn’t text all day yesterday

@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘

@EE The worst experience ever in my life in the UK with network provider ! Having sick member of family back home in Bulgaria and not able to call because I am seen as new customer that hasn’t proved his ability to pay two bills yet! What a disgrace! Wrong marketing! No to EE!

@EE hello I am an EE customer . Will my iPhone 8 work in Japan

@Mythic_Beasts @EE Funny enough both ISP involved with the issue are big players in the game for leaselines. Both attend UKnof

That feeling when you switch to @EE and you realise you can’t call back home (internationally) because of company protection policy that says: If you new customer you are not trusted as you might make big bill and not pay it ... what a joke !One reason to never be the best!Shame

Thanks @ee for using only #IPv6 great for you to force this on users when not every #ISP provides support for it so now my 3CX app wont work as its hosted on a IPv4 server as the ISP dont supply IPv6

@EE No problem. It was more data connectivity, as far as I'm aware texting and calling are still working.

@EE I had a notification which says that the mobile data had been cut off by my supplier, which has now disappeared. But I've been having connectivity issues all week.

@EE lads not been able to make calls for 4 hours now. Along with Palace getting pumped by Brighton this is not improving my mood. Help

@EE just so appalled at the poor communication. Why is it okay to walk in and upgrade a phone but not to walk in a pick up a SIM. #eehypocrites #poorcustomerservice #eeuseless #eeinconsiderate #eephonefury #eerubbish

@EE should’ve had my cardiology appointment 1st b4 calling ur customer services coz my BP is way high now .. if get anotha tablet (no pun intended) one of you will have to take it ... Billing me for a product I cancelled & telling me I can’t cancel my insurance .. #thieves

I’m connected to a 4G service in central London but the service is slower than the old GPRS. Interesting to see that @EE recently one best network in Birmingham. Experience on the ground is utter shite if anyone bothered to step outside EE HQ and take a look.

OMFG @EE customer services, always going back on there word, will not help there long standing customers at all... my advice avoid this company at all cost! @VodafoneUK @tescomobile @3sGotTalent @TheSun @gmtvnz @contricks @BBCWatchdog @RomfordRecorder @MENnewsdesk @orange

@EE your website and changing login details is a nightmare

And now with a phone I bought elsewhere which is becoming unusable, you are unable to help or even cut down my price plan. DO NOT USE @EE . That’s the moral of the story. They will lie and cheat and put you in impossible positions. Also shout my details across the shop 2/2

Wow you guys. Been overcharged for about five months with no one able to tell me why. Telling me it’s gonna cost me over £300 to cancel a contract that was midsold to me as a cheaper price. You weren’t able to help when my original phone was lost 1/2 @ee

Some one in @EE needs to get hold of me ASAP and explain to me why in2019 your NETWORK is still the worst to ever grace the plant earth!!!

Afternoon. @EE anyway of checking stock at stores as they never answer the phone!

@EE Thanks I have done so. I need to go out soon and I have no service at all 😫

@cuppymusic Don't worry I will get it from my network provider @EE

Do you support RCS (Rich communication services) @EE

@EE Yes but you have increased it TWICE for me then insult us by saying you are introducing free Apple Music etc for NEW customers. I was with @VodafoneUK for many years and wanted to try you out but the network is a mare to be honest. Constantly something.

@EE been with you just over a year and had two price hikes. At what point can I leave your network as I didn’t sign up to such a big hike in just over a year. I guess we are paying for your 5G

@DazzlerSDC @EE @EEHelpdesk You lucky. Have never managed to get conference calling working via the phones native feature.

@EE Possible network issues making and receiving calls in London area.

@EE I tried switching down to 3G but no it doesn’t seem to help

@theJeremyVine Hi EVERY time I try to top up my @EE account I'm put through to one of their team When I ask why I'm told its because I'm spending so much with them Any idea of a Network that doesn't object to making money because EE obviously do not like it

@Iromg Hi EVERY time I try to top up my @EE account I'm put through to one of their team When I ask why I'm told its because I'm spending so much with them Any idea of a Network that doesn't object to making money because EE obviously do not like it

@MartinSLewis Hi EVERY time I try to top up my @EE account I'm put through to one of their team When I ask why I'm told its because I'm spending so much with them and they don't like it PERHAPS I should transfer to a Network that wants my money because EE obviously do not

@EE ibrahim from you oxford st branch (assistant manager) has made my day today. After receiving a promise from EE which no one could fix he had the initiative to get my issue resolved. A real credit you your business

@EE wtf is going on, My Internet keeps cutting out I'm trying to watch the football!

@EE It was everywhere for the past 24 hours! I reset my network settings though and it worked again! Thanks anyway.

@EE your customer service is ****!

@PandaSquiish @EE Wow, a glowing review! I have it in hand - got to say I love it. Mid May is a damn long time to wait, if I see one in the meantime I will let you know

@EE okay. The only one different is the ‘internet’ light flickering green but I can’t see any guidance to lights on your site. It’s is connecting but the quality is consistently so so poor on TV and slow on the laptop compared to what is was. Please help 🙂 Thanks! (2/2)