EE Outage in City of London, Greater London, England

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

@EE Hi David, thanks for your lovely msg. Sadly, after 20 yrs I think it’s time for me to leave @EE. Apart from the EE’s Social Media team I’ve only ever had really bad customer service. It shouldn’t be like this; EE is too big to care. Thanks for trying.

@EE service has been terrible lately

@EE Hi, I signed up for the free BT Sport trial a few days ago, got confirmation that this had been added to my EE account - but received no further info. Please help with next steps!

@EE thank you for wasting another 20 minutes of my life talking about my complaint and getting no where I feel like a hamster going round and round with no conclusion. Now let’s see what the ombudsman has to say about this

Since @EE put my bill up (WITHOUT NOTIFICATION!!!) my internet has been VERY slow. Taken 20 minutes to get @primevideouk to load. Then nothing but buffering. @BBCiPlayer is STILL loading. Such bullshit!

@EE Thank you Peter W on this occasion EE have failed on ever count and I’m angry and saddened that after being a loyal customer with EE I’m treated in the way I’m being treated by EE and it’s staff. Just think it time to cut my ties with EE when my contract up

@MarcAllera @EE @VodafoneGroup @TheO2 Ps, tweeted using WI-FI signal as 4g wasn’t working...

@EE is there something wrong with your app it’s not working

Why are companies like @EE rolling out 5G when they can’t even get the capital city to have signal strong enough to make a call for more than 5 mins without having failures. It happens too often in London at so many locations it’s insane. Money wasted on ‘better’ than improving!

@EE thanks for the response- received this text in Larnaca. Cyprus is Cyprus- not Turkey. Hope you can fix this.

@EE The building I work in high up it's ok but outside o street level terrible service calls and SMS

@EE my signal in the nw32qg area Hasn't worked properly for weeks a basic SMS message takes for ever to send it's not the best network as kevin bacon recs is it #nothappy #EE

@EE signal on my area is down!!! it’s been for over a week now! This is getting inn acceptable 😢

@nigelwalsh @goforsergei @LedaGlyptis @Emeka_Nwonu @IoanaGuiman @kelseyg @renemichau @dionlisle @MarkosZach @Shankarsundar @DexterCousins @davebarna @xinjamoney @Airchintu @petervan @Fegan @EE It’s why I’ll never ever bank with Santander or RBS. They really messed up my grandfather’s finances and then blamed my mom, while she’s still grieving about losing her dad 🤬🤬🤬🤬

@CliveChenery @EE They tried to upsell me to BB whilst in the conversation about my phone ! Couldn't believe all they were thinking of was extra sale, not how to help their customer with a query they had!

Hi @EE following up with a known outage issue in the NW3 area. Apparently your engineers know about this and have been working on it for a few weeks now. Voice calls and data services affected. Looking forward to your response. Tnx

WHY IS @EE SO BAD... YOUR SECURITY IS SO SHIT

Right that’s your lot now @O2 I’m sick to death of signal problems & the app never works to report a problem! 10 years I’ve been with you - you used to be the best, but not anymore. Time to give @EE a go 👍🏽 #O2 #O2isARipOff #O2SignalProblems

Look out for a very good phishing, ostensibly from @EE, very effective. Even drop down menus work.

. @EE it’s 14 days since I ordered a sim only plan from you guys. Nearly two weeks later, 10 calls to customer service, 2 visits to a store, still no working sim. Your staff are always polite and helpful, but your systems are utterly inept...1 of 2

No @EE service in #teddington at the moment. My phone says 'emergency calls only'

Shocking few days of service from @EE this past week. But fantastic customer service earlier on hooked up another wifi connection on the broadband which has speeded everythingback up. Normal life can now resume.

@EE I've been waiting 6days to get my old PAYG number transferred to a new SIM only monthly contract with you. The advisors I've spoken to have lied to me stating it will be done within 24 hrs. If this issue isn't sorted today I'm cancelling the contract. Really disappointed.

@natehiggins This is why I left. I remember now. 8 years of loyalty down the drain cos their network just didn’t work where I most needed it 😭 @EE is thrice the price 😡

@harwood_steve @O2 @EE EE service is shit around Chingford guys I work with never get a service I'm o2 never had a problem. Probably the country you're in. Plus we always get upgraded at the o2 by the o2 Angel's.

@EE 😂 ffs, I’ve done the same journey for 11 years using your network & using the same trains as Southeastern are cheap and don’t replace them. It’s your reception that’s gone to 💩 over the past few weeks so please don’t insult my intelligence with this rubbish!

@AndrewWebbLFC @EE That’s exactly what I was thinking! Glad it’s not just me, the signal has been poor for weeks

@EE I can’t give you a specific post code as this is happening during my commute to & from London every day. I’ve done the same train journey for years and places where the signal used to be ok are now rubbish. You must be aware of this

@EE Im not sure if you could be of any assistance Suzie. I’ve already spoken to 3 of your colleagues yesterday who found it impossible to help me.

@EE how can both your service and customer service be trash. £93 a month for this non sense. Better off using giff gaff.

@EE No problem.. I'm not planning to leave...

@adamjcousins @EE I will never leave EE....

@EE I tried that once and it logged in but then said I couldn't view upgrade options and to try later. I tried later and wouldn't login me in

@EE Oh no. It was actually a compliment. No one else on other networks was getting a signal at Wembley but I was.

@EE can you tell me, why my signal is really, really bad in the IG2 6px area, all my friends think am talking underwater, and this is from a iPhone X, not good bring back one2one, had no problems then 😢😢👎🏾

@EE not impressed with your signal coverage of late. Never have had a problem until these past few months. 😕

@EE As a local resident it means my @EE service is awful, which I'm reminded of every time I walk past the stadium and see EE plastered all over it. It took 20 minutes for my first tweet to send. Absolutely terrible. Kieran (not Keiran)

The irony of @EE sponsoring Wembley Stadium when their network becomes unusable whenever there's an event on @EEComplaints @EEnetworkprobs

@EE your customer service is great when entering a new contract but when I opted to exercise my rights under the 14 day cooling off law I experienced defensive, rude and inconsiderate staff - and you didn’t know you have a shop in enfield....

Another awful day of disrupted broadband service from @EE in central London. I suspect the excuse today will be the weather.

@VodafoneUK your internet around kings x station in #London is shockingly slow. To the point had to result in using my @EE work phone.

@EE Just looking for a network provider that works. Seems obvious but sometimes it isn't... I'm checking options in the next few days.

@EE why is your 4G in central London (Moorgate, Finsbury sq) area so slow and such low signal even outdoors. 4G speeds seem to be getting slower and slower in London.

@drogersuk @Qualcomm_EU @Spotify @Qualcomm @oneplus @EE Nope. As far as I am aware there is no priority for 5G or degradation of 4G service. @MarcAllera made this very clear at the launch. It's also why I have tried it in three cities (Birmingham, Cardiff and London). @EE

@EE even though you said you checked and there is apparently nothing wrong in my area yet again today I had a call drop midway as my signal dropped off completely mid-call.

@EE You sent me this for free because my device doesn't support WiFi call and your 4G where I live is terrible in buildings. You sent this to me to sort the problem apologising for poor coverage and now you ask me to "buy" one. Wow after 3 years this is what change of heart called.

@EE absolutely leaving EE - buy an expensive router and internet so bad I can’t stream TV. Can’t even make calls. Worst network ever #eeawful #badwifi #4gee

@EE excellent 👌 customer service

@EE This is not a one off issue it is CONSTANT

@jpbart1980 @EE Mines not working at all.

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff I have the same issue with Three losing connection around Finsbury Ave!

@SW_Help @King_of_SW @ThreeUKSupport @networkrail The @EE signal is strong but throughput is often either very slow or non-existent. It picks once you leave the station. I've raised it with EE in the past but its never improved. My guess would be that the mast can't handle the throughput and they don't really give a ****.

@suhailpatel @Geek_Manager @jaseemabid @filipecvarela @ThreeUK @EE @giffgaff 🤞I have an Android so fingers crossed it'll be ok! For what it's worth, I've been having some horrendous not-signal-related issues with EE, which led to this switch. I find EE's data to be unreliable around the area of our office.

When you get home, nothing connects but apparently nothing is wrong #Sky (can’t even find their @twitter acc.) & you have no 4G and one 3G bar with the apparently best network (bullshit!) in the UK @EE 😩😡

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

@EE Really disappointed with the charges for data roaming whilst on holiday in Turkey . As a loyal long standing customer I would have thought we would have been eligible for a better deal. Vodaphone customers can use their existing allowance without paying any extra !

@watbe @filipecvarela @ThreeUK @EE This is an interesting conversation while I'm going through the @giffgaff plans because @EE is often quite awful and I need something better!

@JessicaOOTC @virginmedia I've been on @EE broadband & tv since it started & has been a amazing. Literally just moved & when i went to sort it out they upgraded me to fibre with no extra cost p/m, free equipment & free technician to do the swtich. Absolutely A+ service

@ruthallingham @EE Never thought I'd see the day as I do love my macbook and iMac but they're just too pricey for what they are now.