EE Outage in Mitcham, Greater London, England

@EE has the worst internet. Can’t believe how bad it’s Wifi is

@I_like @EE Indeed - it was was a horrible experience. I felt like I had to justify to the caller why I’d left negative feedback. The first I said was I didn’t want to have the call. 😐

Hey @ee I keep getting booted offline by my router. And the support line keeps hanging up on me. Help?

@EE Why am I still receiving letters threatening someone who doesn’t exist at my address with debt collectors? I have contacted EE five times about this and today your customer service advisor couldn’t explain and then cut me off. Appalling customer service!

@EE But I’m expected to carry on paying for a poor service?

@VodafoneUK So - in short - Vodafone UK doesn’t support Family Setup on Apple Watch. Any plans to do so in the future or do I need to take my plan to @EE instead?

@EE can you please let us know why the internet coverage is so poor inside the trains? Thank you.

@EE hi there why has the broadband internet become so poor recently. When I switched a few months back from @virginmedia the signal was always reliable around 50 to 60mbps never dropping out. Recently keeps dropping out to below 2mbps which is the reason I switched from virgin.

@ThreeUK you've been owing me £79 close to a month now. I've called your support team without resolution. Moving to three was a mistake, should have tried @EE

Very disappointed with @EE . Have not had any signal at my flat and place of work for nearly a year now . Apparently it’s part of the contract I signed. #fraud

@EE I have - eventually - but why are still sending threatening letters to people who don’t even exist? You’ve been told twice before and nobody listens. What kind of customer service is that?

@EE @sociallymichael Still down unfortunately - seems quite a few London based people have not had 5G for a couple of days now?

@EE Hi. Please look into my DM tomorrow please regarding technical issue with EE perks website/reset password link not being sent to Me

@EE Won’t b happening . Service is awful. Beat to change operator. Thank u

@EE In fairness, they accused him of lying, very unhelpful and damn right rude. A complete joke in all honesty

If anyone has bought a phone fr @EE I would open it and check. Today my son received his brand new phone, opened it, and it was a plastic model phone!!!! Phoned @EE who told him he’s lying. I’ve been a customer of @EE for over 20 years, won’t b for much longer.

@EE Hi, someone from your tech support team was supposed to call me back yesterday and still nothing? Thanks

@EE well done for calling me back on date and time agreed and offering options. Let’s hope the signal will get better after works concluded. I will wait for another month or two and then make a decision about my broadband.

@EE I have no 5G signal in the TW9 area when two weeks ago it was on full I was told there are no issue in that area but clearly there is. Not had a single second of 5G in same Area. Did all steps on my phone to see so I assume it’s a transmitter issue your end. Barnaby

@EE still waiting for my 5G SIM card which I ordered on Wednesday morning. Allowing for Covid delays, would have expected it here by now via first class post. If you weren’t the only decent 5G signal round here, would be thinking about cancelling! 😳

@EE Hi. Yup same thing every time I go on line to site it’s blocked I can’t even sign in

@ReadyBusiness @VodafoneUKBiz Supporting small businesses? Have done nothing but bill me monthly and given me nothing! Called their customer services and got spoken to like a ****! Awful company to deal with! DO NOT GO WITH THESE! Go with @EE instead

@EE I’ve been over charged £170 and had the phone out down on my by one of your staff, how do I make a complaint?

Received a text message from @EE (or so it said) saying they failed to take my payment and to follow a link however the app and the statement says they won’t be taking it until the 1st :/ surely this was a scam and if there was an issue it wouldn’t flag up until the 1st right?!

Moving from @EE to @ThreeUKSupport is possibly the stupidest thing I have done. Can’t get on their app to use the live chat, no contact number anywhere for a call centre, not been able to send text messages for a week. Absolutely disgusting network and no one wants to help!

@BroganKirkby @EE Did you get this sorted? I’m having the same issue, phone was signed for but I haven’t heard anything at all.

@EE evening, do you know what the problem is with coverage in area TN31 and how long it will take. It’s been at least a couple of hours and I’ve checked the website can’t see any info apart from there is a problem. I’m on call and need to be contactable. Thank you

@EE I am not able to file a formal complaint because you have blocked all your channels.

@EE Yes, they simply said that I’m too far away from the 5G mast, this clearly isn’t the problem as my phone works and my 5G router has an external antenna, and it can see a 5G signal

@EE Seems like lots of people having the exact same problem for days on end with no fix in sight. As you know I've rang twice today and had a convo with yourself but I have to ring a 3rd time. Is EE aware that it's a problem for multiple users ?