EE

EE Outage Report in Purley, Greater London, England

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The latest reports from users having issues in Purley come from postal codes CR8.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Purley, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Purley, Greater London, England 12/10/2025 18:50

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Purley, Greater London, England

The most recent EE outage reports came from the following cities: Croydon, London, Southwark, City of Westminster, Hammersmith, Kensington, Reigate, Caterham, Hounslow, Wandsworth, Redhill, Coulsdon, Mayfair, Greater London and Purley.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • AllenXL Allen Horrod (@AllenXL) reported from Horley, England

    Very disappointed @EE. I upgraded to iPhone X last year & my friend got a very good deal from EE. I called EE & got a very bad deal & was told my friend didn’t get his super deal from EE (which he did) by the man from EE. I am not happy !

  • Will_Lintern Will Lintern (@Will_Lintern) reported from Eltham, England

    .@EE Thanks so much for being super efficient turning off my Wi-Fi before I had actually moved out of my home. Such a shame you couldn't be more efficient with setting up the same service in my new place! 👏👏👏

  • icaruskarin Joshua Van Der Sluys (@icaruskarin) reported from Brentford, England

    Was going to go Sim only, but damn the #Pixel3a is delicious, but I have to wait for it if only @EE could do a Pixel 2 for less than £50pm. Arrrgh 😭😭

  • owenden172000 Owenden (@owenden172000) reported from Hounslow, England

    @ReggieNelson_10 @iAmOliverBee @EE @VOXI_UK @MrMalcolmKayy Yeah its true im with voxi they use vodafone’s network. Unlimited social media 💯

  • Bjmcardle Barry mcardle (@Bjmcardle) reported from Richmond, England

    @EE walks into shop "I'm having trouble with my phone" "Oh no, what you need is our broadband" "Will that help" "No" "Is this happening" Walks out of shop phone still knackered.

  • Ashishpatel1972 Ashish Patel (@Ashishpatel1972) reported from Croydon, England

    @EE stop sending me stupid demand notices I was told last month I owe nothing! Getting a bloody joke now!

  • TBone1170 Tony L (@TBone1170) reported from London, England

    @EE never any signal, platform 14 London bridge. Every day, every week - the same. S8+ perfect anywhere else.

  • RichCroft87 RichieRich ✌🏻💚 (@RichCroft87) reported from Croydon, England

    @EE My data’s ok, as are my texts. Someone just tried to call me 10 times! It’s been a problem with my signal but nothing to this extent

  • niallmcdougall Niall McDougall (@niallmcdougall) reported from Lambeth, England

    @ScottWestron @EE I have the same level of customer service satisfaction with @firstdirect 😀

  • Bjmcardle Barry mcardle (@Bjmcardle) reported from Richmond, England

    @EE Hi there Is there an issue with making and receiving calls in Carshalton. I've not been able to receive or make any calls for 6 months.

  • CkCharika charika kiriwandala (@CkCharika) reported from Camberwell, England

    @EE please help Sri Lankan’s with call charges and msg rates. We need to check our families.

  • mo55541011 Lewis Morgan (@mo55541011) reported from Croydon, England

    @EE my phoned not working again 2nd time this week

  • LeeButterley utterlee (@LeeButterley) reported from Brentford, England

    @wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.

  • GaryMcAllister Gary McAllister (@GaryMcAllister) reported from Camberwell, England

    Coverage a London Bridge is awful... @EE

  • AllenXL Allen Horrod (@AllenXL) reported from Horley, England

    @EE I don’t see any point in talking again & being told it is a fair deal. I will be leaving EE at the earliest opportunity. I was told I didn’t need to buy extra data as I never go over my quota & I ended up buying extra last month.

  • KellyKilner Kelly Kilner (@KellyKilner) reported from Lambeth, England

    Customer service versus transactional sales service. There’s a difference. @EE poor show EE

  • Starnow1 John Townsend (@Starnow1) reported from Eltham, England

    Replacing sim only with a new phone - have 6 lines on one account with @EE and never missed a payment - not credit worthy for £43 per mth contract but can have £53 per mth contract #ripoff #annoyed #thinkingofleaving

  • Will_Lintern Will Lintern (@Will_Lintern) reported from Eltham, England

    @EE Yes - I believe the issue is that @bt_uk can't get a technician out change the line over. Which is understandable, people let you down, especially outside of your organisation. I'm just dissappointed with 1) The time it took to tell me that the agreed date was no longer happening

  • Will_Lintern Will Lintern (@Will_Lintern) reported from Eltham, England

    .@EE put this in your file for bad customer service. After 11+ years of loyalty as both a mobile and broadband customer tomorrow I move house. Despite doing everything asked of me and being told over the phone that my broadband will be ready on my move day I am told 4 days before

  • coffeemadman Jonathon Greenhow (@coffeemadman) reported from Lambeth, England

    Jeez the data speeds in London today on @EE have been so bad. It seems just all over it’s been slow.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • alfie887 Alpheee (@alfie887) reported

    @EE isnyur website down. Keeps saying blocked when trying to access it

  • karen_street Karen Street (@karen_street) reported

    @EE So someone would call me but that’s not happened either. This is so bad. Was with BT and never had any issues like this. Customer service is zero

  • weareunedited unedited: ™ (@weareunedited) reported

    @EE That will help. Is it just on contract accounts or does it include pay-as-you-go SIMs?

  • nelly_8423 Neil Hayward (@nelly_8423) reported

    @EE Could I just ask if the customer support on this thread is genuine or not as I have them calling me from a number that when searched is coming up as a number associated with a scam

  • JonD_Chadwick Jon Chadwick (@JonD_Chadwick) reported

    @EE I know you are sick of hearing from me, but I am on the phone to 150 now The agent is not helping, and won't record a complaint What do I do? This has been going on for 6 months

  • ASmurfyDreamer Ryan 🐝 (@ASmurfyDreamer) reported

    @EE can’t log in on 4 different devices, been kicked out of all services and on the phone to your team already and they’ve no idea what’s going on. Looks like a major outage to me.

  • JonD_Chadwick Jon Chadwick (@JonD_Chadwick) reported

    @EE Rang 150 again, there is a problem with the phones at your call centre and there call is unintelligible

  • MichaelJDonaghy Michael Donaghy (@MichaelJDonaghy) reported

    @EE hi, is your app down? I’ve been logged out and can’t get back in.! Screen is frozen on log in page…

  • JonD_Chadwick Jon Chadwick (@JonD_Chadwick) reported

    @EE OK. Still on hold. Still no-one knows how to fix the problem. This needs to go to escalated complaints

  • JonD_Chadwick Jon Chadwick (@JonD_Chadwick) reported

    @EE Rang again, apparently my case was transferred to the wrong department. I just want to make a complaint