EE Outage Report in Purley, Greater London, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Purley come from postal codes CR8.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at EE
EE is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (29%)
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Total Blackout (12%)
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Wi-fi (11%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Purley, Greater London, England
The most recent EE outage reports came from the following cities: Hounslow, London, Hammersmith, Croydon, Orpington, Wandsworth, Fulham, Southwark, Epsom, City of Westminster, Purley, Brentford, Kingston upon Thames, Caterham and Worcester Park.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hounslow |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
Time on the phone to @EE today has now surpassed 2hrs and 20mins, trying to sort out their hysterically bad customer service.
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Matthew Sexton
(@matt_sexton) reported
from
Croydon, England
Frustrating that you can't disable voicemail on @EE digital voice landline phones. Causing no end of problems with elderly relatives who can't get to the phone before it activates...
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Neil Higley
(@NeilHigley) reported
from
Royal Kensington and Chelsea, England
@O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
The last time I called @EE to try and sort out being overcharged for my mobile bill, I spent 1hr and 10mins on the phone to 5 different people in 4 different teams in 2 different countries and they eventually cut me off, without sorting the problem and never called back.
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Matthew Sexton
(@matt_sexton) reported
from
Croydon, England
@Ofcom Thanks, I will. The inability to turn off @EE's voicemail on their digital voice landlines is a serious, unresolved issue.
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Rob Cockerton
(@bertie_cee) reported
from
London, England
@MarcAllera absolutely exhausted with trying to end my contract with @EE I pay £105 a month which increases by £12 in april! Countless drop calls! Poor coverage yet my work colleagues on Tesco mobile laugh at me! I want to reduce my monthly bill but told I cannot
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Dell Smith
(@HowardDellSmit1) reported
from
Tolworth, England
@EE Please let me know what's happening with bad signal in Kingston Upon Thames 1 bar sometime zero bar very bad since Friday Please get sorted are Engineers fixing this problem? Is it a mass problem please?
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Mandyphin28
(@mandyphin28) reported
from
Camberwell, England
@EE . Your customer service is terrible. I will be gone as soon as possible. Been with #EE for 15 years. Goodbye 👋
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@CagedChef457 @EE They've billed me for 2 months, and cut me off even though on the app it says my payment isn't due until the 29th. Their level of incompetence is utterly breathtaking. Their also still charging me for a mobile phone I paid off in March & when I tried to fix it they hung up on me
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Richard Doré-Boize 🏴 💚💚 & 💙🤍💙
(@Boizey) reported
from
Ashtead, England
@northolt3103 @EE Yeah the signal has progressively over the last couple of years, after over a decade with @EE I'll probably be leaving for another provider. How you cant get a signal in London is a joke
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shams
(@SaaShamsu) reported
from
Wandsworth, England
@Dinky63387209 @EE If you miss a payment they will charge you instantly but if you miss a job due to their bad network they don't care 🫤🫤🫤 you are lost when you are disconnected
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Veena Patel
(@VeenaPa42103967) reported
from
Croydon, England
@EE If you work for ee then my issues has gone to complaints and no manager had attempted to call me like advisor have said. I spoke to on the web chat who clearly was reading from a script saying he’s a manager. But wasn’t even in this country.
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T y k e
(@tykeharvey) reported
from
Worcester Park, England
@ee 5G is worse than there 4G it never blood loads anything
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Angela Magny
(@AngelaMagny) reported
from
London, England
Are there any network issues @EE ?? In central London and have no data or voice. Only able to use phone on Wi-Fi. Have tried rebooting, airplane mode etc.
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
Given cost of living crisis should @EE adopt @VodafoneUK’s approach on phone/airtime deals by setting up 2 contracts: 1. An open ended one for the phone service 2. A handset repayment plan, not subject to CPI increases, which automatically ends once paid off? Please retweet
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Rizwan Ahmed
(@RizKundi) reported
from
Blackheath, England
@EE I am at Silvertown London E16 and your internet service is terrible since this weekend
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Dan Flynn
(@DanWantsTech) reported
from
Twickenham, England
@EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?
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Faisal M
(@Faysal_noor) reported
from
London, England
@EE very poor signals (reception) coverage since last 10 days around Redbridge Station (IG1) area. Can you please rectify this as it’s causing so much issue and unable to make calls and use internet most of the time. Thank you
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Colette Burgess
(@Colettex) reported
@EE broadband connection has been terrible today, phoned twice and it still hasn’t been sorted out! Working from home means I’m relying on it
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blackmythology
(@Blackmythology2) reported
@EE HBD to us been with you guys for 7years. I live in a high rise building and the signal is always horrible, I never get a full bar, can’t airdrop files it’s annoying.
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Clareutejj
(@clareutejj) reported
@EE how long does EE respond to a letter to customer services? Sent one back in March
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Chief Slayer (6-1)
(@CassiusOctavius) reported
@EE Oh he's going to be gutted as think that's all he had in his price range. Poor @ChiefRambo_ 😥what's the cheapest pay as you go phone you have as he's desperate now...
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mark thonoson
(@tommo172) reported
@EE @wembleystadium I’d like to experience a decent 4G signal from yourselves would be a good start! It’s bad when you have to let customers go join Vodafone and don’t want to resolve the problems with a 20 years service customer!
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Sam Taylor
(@the_sam_taylor_) reported
@EE @O2 either of you fancy saving me from the customer service void that is @VodafoneUK ? I’ll bake you a cake.
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Mr R
(@cubicsquirrell) reported
@EE spoke with one of your very helpful upgrade representatives. However disappointed at the fact that I will loose my “loyalty discounts” given to me by yourselves if I upgrade. Even though these were promised to stay throughout my EE life. Not happy complaint lodged #london #ee
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Mr R
(@cubicsquirrell) reported
@EE @ee still not able to get a resolution through your DM - as I said I have lodged a formal complaint for this to be investigated. What I want to know is why my loyalty discounts have followed me previously only to be told now they are not. #london
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michael hodge
(@michael26990) reported
@EE is there a fault in the ne63 area? Been lucky to have 1 bar of signal for a day or two now
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Bloodbending Qing™️
(@NejheRyutt) reported
Hey @EE I need my data to access certain/all websites, no parental blocks. Help me out here