EE Outage Report in Purley, Greater London, England

Problems in the last 24 hours in Purley, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Purley, England

The most recent EE outage reports came from the following cities: London, Southwark, Croydon, Hammersmith, City of Westminster, Wandsworth, Thornton Heath, Hounslow, Redhill, Orpington, Fulham, Epsom, Purley, Brentford, and Kingston upon Thames.

City	Problem Type	Report Time
London	Wi-fi	3 minutes ago
London	Internet	2 hours ago
London	Phone	2 hours ago
London	Wi-fi	4 hours ago
London	Internet	18 hours ago
Southwark	Wi-fi	18 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

• 
  Andrew Pines (@AndrewRPines) reported 5 minutes ago from Camberwell, England

  @EE help my phone’s not working. Well, your part that is. And I can call anyone. Even you.

• 
  Walee (@thebrownmayn) reported 8 minutes ago from Merton, England

  @EE no mobile data service since morning yet, coverage checker shows no issues. Absolute shambles!!!

• 
  Matias Cervi (@Tute) reported 9 minutes ago from Lambeth, England

  Hi @EE ! I'm trying to woek but still getting microcuts for the last 48 hs. Can you help me?

• 
  sandra oneill (@sandraspeccy) reported 11 minutes ago from Hammersmith, England

  @mouthwaite @EE I had the same problem a few years ago!!! Have now changed to @ThreeUK and the service is brilliant. Service should be foremost always

• 
  Mike T (@MikeT72336576) reported 15 minutes ago from Horley, England

  @KIKITkiran @mouthwaite @EE Why do young people often get referred to as “some kid” when there’s a customer service issue? A little unkind!

• 
  Stephen Hines (@hines_stephen) reported 16 minutes ago from Camberwell, England

  Perhaps the phone companies need to do more to help prevent spoofing? @EE @VodafoneGroup Something needs to be done by someone 2/2

• 
  Rubén Taluja (@Robinhio84) reported 16 minutes ago from Camberwell, England

  Hi @EE, after having been a happy customer for years I need your support on cancelling my contract: I am leaving UK indefinitely from June onwards. How do we go about canceling the contract?

• 
  Hazel 🥸 (@BurnzyH) reported 16 minutes ago from Redhill, England

  Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating

• 
  James Meredith (@Jamesmeredith) reported 19 minutes ago from Camberwell, England

  @EE 5G EE is a rip off. No one helps if things aren’t “running as expected” total waste of money. Been contacting customer service for 4 months and they never call back or even sort out any issues. EE is hardly 5G No1 it’s a poor unrealible service.

• 
  Sally-anne Cole (@mrsscole) reported 29 minutes ago from Bexleyheath, England

  @bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?

• 
  ‼️🫀🇬🇧Gin.Gin🇿🇦🚩 (@Gin_Shamasi) reported 29 minutes ago from London, England

  @EE why do i have to call every single month about my signal issues but yet i pay full amount every month on time. Yet your UK No1 leading cellular network providers!! This if frustrating me now 😡😤🤬 I’m at home or work I’m facing connection ISSUES.

• 
  pavlin yankov (@paulondon666) reported 31 minutes ago from Lambeth, England

  @EE Good morning. Why have you suspended my Pay as go service ?

• 
  James Meredith (@Jamesmeredith) reported 34 minutes ago from Camberwell, England

  @ee #5G #mobile Poor 5G speed from EE. Even after tech support refreshed the network only getting speed 45meg down 2meg up. 4G was so much better. Wasted money changing to a “faster” 5G as it’s shite. Ongoing now for 4 months.

• 
  Charli R (@RojasLahoz) reported 37 minutes ago from Brentford, England

  @EE Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.

• 
  Steve Murrell (@mobiasstrip) reported 42 minutes ago from Richmond, England

  @EE data service down in Twickenham. Do you know when it will be back up?

• 
  Olga (@olgabudimir) reported 43 minutes ago from Wandsworth, England

  Can’t watch the sound is awful as is the canned laughter. Is @EE supplying the broadband? Not a great advert for a telecoms company. 😱#BAFTAs

• 
  Ronin Shaw (@RezxoShaw) reported 47 minutes ago from Kingston upon Thames, England

  @EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.

• 
  James Meredith (@Jamesmeredith) reported 50 minutes ago from Camberwell, England

  @ee #5G #mobile. EE 5G is so bad don’t even waste your money on it. Much worse than 4G. Useless and unusable when you make calls, internet in and around Central London. Totally ****!!

• 
  Gavin Wrigley (@pheauteau) reported 51 minutes ago from Hammersmith, England

  @EE 5G. Download speeds looking good. So why are upload speeds comparatively slow? I’m getting faster uploads on 4G!

• 
  Rubén Taluja (@Robinhio84) reported 52 minutes ago from Camberwell, England

  Hi @EE, after having been a happy customer for years I need your support on cancelling my contract: I am leaving UK indefinitely from June onwards due to a family emergency. How do we go about canceling the contract?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cuckoo (@CuckooInternet) reported 7 minutes ago

  @stuinweymouth @EE Hi there 👋, We sincerely apologise for the inconvenience caused by the service issue. We understand how crucial it is to have reliable connectivity, and we completely appreciate the frustration of being without it. While some issues may take a little longer to identify and resolve, please rest assured we are doing everything we can to repair it. According to our terms and conditions, we aim to resolve service disruptions within 48 hours. If this isn’t met, you may be eligible for compensation. Please bear with us until then, we will keep you updated, also feel free to reach out if you have any questions or need further assistance — we’re here to help. 🙏

• 
  Simione Elborno (@ElbornoSimione) reported 8 minutes ago

  @EE Can't wait to cancel all 6 lines on return. Joke of a company.

• 
  AnitaDrumBeater 🍊 (@drummergirl2000) reported 11 minutes ago

  @OGMissMaria @EE I’ve had my mobile with them for donkey’s years tbf & no issues & decent coverage

• 
  Andy Robins (@AndyRobins_PSRB) reported 12 minutes ago

  @EE is there an issue in M41 area, my broadband is insanely slow! 23mb download via wifi, usually runs at nearer 250MB

• 
  c74NcK (@AgentZara) reported 12 minutes ago from Viewpark, Scotland

  @EE update on my stolen/missing order. Basically there nothing you can do. Sorry?? Either you or the courier ****** up, I ain't going chasing/looking for the stuff. Blame lies with your **** courier who can't even read a door number. You couldn't make this **** up, honestly!

• 
  MariaPops (@OGMissMaria) reported 13 minutes ago

  @drummergirl2000 @EE The customer service advisors have been good, apologetic etc but yes youre right it’s shocking service considering everything is done through the internet. I have no TV, no banking, can’t work from home, no radio nothing.

• 
  Dan Gibbons (@xinteriorsltd) reported 13 minutes ago

  @EE don’t you love it when you call up for the 3rd time about your phone not working over a 3 month period and the problem still isn’t fixed. And they still want you to pay full price despite having faults acknowledged by EE! So sort the problem finally and we pay. 🤬#eecomplaint

• 
  Alan Salt (@alangsalt) reported 15 minutes ago

  @EE no signal for 2 days at TR12 7RS. When will we get ourvphonecsugnal back? This happened at TR13 0LB 4 days ago

• 
  Simione Elborno (@ElbornoSimione) reported 16 minutes ago

  @EE Talking to a agent would help but it says call. That's a joke

• 
  MariaPops (@OGMissMaria) reported 18 minutes ago

  @drummergirl2000 @EE Tbf I do live in the middle of nowhere where now so things are an issue but not a 10 day issue.