EE Outage Report in Purley, Greater London, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Purley come from postal codes CR8.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at EE
EE is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (46%)
-
Phone (25%)
-
Wi-fi (13%)
-
Total Blackout (10%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map Near Purley, Greater London, England
The most recent EE outage reports came from the following cities: Sevenoaks, Hounslow, London, Hammersmith, Mitcham, Wandsworth, Bexleyheath, Croydon, Southwark, Richmond, City of Westminster, Fulham, Purley, Bromley and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 Sevenoaks |
Phone | |
| Hounslow |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
-
Mariam Michtawi
(@MariamMichtawi) reported
from
Brentford, England
@EE I did twice but still the same. It seems many are facing the same problem!
-
Zarra Okumephuna, LLM.
(@okumephuna) reported
from
Camberwell, England
@MarcAllera today between 1400 - 1500, my friend and I received the worst customer service ever at @EE in Walworth London SE17. Basically, the agent’s rude attitude was raised as a problem and he became aggressive, raised his hand ready to assault and asked us to leave the shop!
-
Kevin Nolan
(@knolanuk) reported
from
Lambeth, England
@daddybearcub @EE Every year my operator texts me to let me know about their RPI tariff rises. I go straight on the website and always find a new plan that gives me more data for less than I'm currently paying. They're obliged to offer existing customers the same deal, so my bill always goes down.
-
Paula Griffin 🏳️⚧️ 💙💖🤍💖💙
(@Paula_Griffin65) reported
from
London, England
@EE In a few short sentences. I am not getting a decent signal. It drops from 5G through 4G to 3G then E and loses connection when I’m on the phone. There is no mobile data when I’m on the phone. I’m currently piggybacking Wi-Fi ATM
-
Rikin Parekh 🐯陸 (Mr Rik)🇪🇺💙
(@r1k1n) reported
from
Brentford, England
@EE I'm hoping you guys can help me out tomorrow when I call. My age old Samsung S7 is going all kaboohee, restarting and I think, in its way out. Years long customer here 😞 #PrayForMrRik
-
Paul and Sir Fluffy 🏴🇮🇱
(@Praeceps69) reported
from
Hounslow, England
@EE Very disappointed with your female members of staff today Feltham store. Rude & confrontational demanding that I respect her when she wasn't listening to my issue. You need to update your website to say that store collections need valid photo ID. You're loosing 4 contracts.
-
LL.b (hons) Lawyer
(@PNagle72) reported
from
Southall, England
@EE It was the upload Anne-marie, no issues with the service, I'm currently volunteering so money is tight, so I'm looking for some sponsors who understand CSR.
-
Paul Nagle LL.b (hons) Lawyer
(@PNagle72) reported
from
Southall, England
@EE having a horrible experience this month due to your app being down and I'm being charged extra money as a result I believe.
-
Lee Robertson FCSI FRSA
(@leerobertson64) reported
from
Camberwell, England
@danbowyer @Adobe @EE I think I got more sense out of the bot before an ‘expert’ took over and wasted half my day. Go to the pool chum, make the best out of a bad lot! 😎
-
✌🏻Gary aka Moofie✌🏻
(@MusicMoofie) reported
from
Bromley, England
I can’t wait to leave @VodafoneUK in November. I’m sick of the regular issues I’m experiencing. If it’s not 4G data issue which is most of the time, it’s now sending text messages. @EE would never have such regular issues, neither should any network
-
Matt Bond
(@MattBondVocal) reported
from
Camberwell, England
In other news I’d just like to say that despite being an @EE customer for 9 years, their service, so far as delivering a new phone is concerned, has been pathetic. #customerservice useless, deliveries attempted to places I never asked for and now told I have to wait even longer.
-
michael beverland 🦎🥝🎹🖤🦑🐙
(@michaelbeverla1) reported
from
Eltham, England
Never waste you time and money with @EE, worse broadband non service ever. I renewed my contract and got cut off as a result. In thirty years of marketing teaching I’ve never heard of the idea of punishing loyalists
-
Mary 🍒 BTC BMW 🐱 #ArrestWilliamsRacing
(@maryyasmine) reported
from
Kensington, England
@EE You should fix your app instead because it’s literally a disgrace (it’s not like your services are free either)
-
PM 🇺🇦
(@prasulm) reported
from
Brentford, England
@VodafoneUK terrible reception. Down for two days Thankfully I could patch of the powerful @EE network.
-
Teresa Walsh ●
(@teresaspost) reported
from
Merton, England
@EE can you help? App is telling me I can upgrade but then saying no suitable plans? Whyyyyy???
-
Niki Hutchinson
(@nikihutchinson) reported
from
Wandsworth, England
Anyone in SW London on @EE having ongoing network connection issues? Constantly cutting out and no 5G?
-
🇿🇦🐍THAMBOLENYOKA🐍🇬🇧
(@GIN_SHAMASI) reported
from
London, England
@EE i’ve been trying to get help with unlocking my phone and I’m not getting anywhere. So now i have a phone that I can’t use any other Sim card on it because it’s locked although i have finished paying off the contract and i did DM @EE and they ignoring me 🤬😡
-
Steve Fisher
(@221Sociopath) reported
from
Brentford, England
I’ve had dial-up modem speeds faster than Three’s 4G network. Can’t wait to get back to @EE
-
Shannon/Sharon
(@duffshan) reported
from
Camberwell, England
@LisaMarie130790 @EE I’m having the same issue can someone please contact me?
-
Dami
(@senorfenty) reported
from
London, England
EE has been moving mad lately . My signal is so disgusting @EE please sort it out
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Sharon Muirhead
(@Sharon_Muirhead) reported
@EE are there service issues in the Paisley area?
-
Lily Cooper
(@LilyCooper22) reported
@EE Hi, I was on hold but the signal cut out and when I called back it said I can’t be connected due to the high number of calls. I need to speak with someone regarding my delayed internet installation urgently, please.
-
Bunny feeds the hedgehogs
(@WildBunnyArts) reported
@EE how do I report an outage for broadband & mobile in my area? The only thing I can find requires me to have a land-line number and I don't have one.
-
Frank Hewitt
(@Anspeirmor16) reported
@EE I’ve now been without a functioning phone for two days because of your mistake over a sim card. No service now can’t even contact YOU!!
-
𝑀𝒾𝓈𝓈 N
(@licclemissN) reported
@EE Hi, it is still very intermittent. Even though I have a 5g phone we don't have 5g yet at home so it jumps back to 4g which is what the issue is, I've no signal with 4g at all I'm getting ! next to the signal icon. It's happening to other peoples too?
-
Samuel Firman
(@scribblingsam) reported
@EE Recently had no choice but to call Canada from UK to cancel bank cards when phone + wallet were stolen. Didn't realise, in my slight panic, the option to get £11 add on for cheaper international mins. Just received £120 bill at £3.42 per min. Talk of insult to injury. (1/2)
-
BorisMum
(@sweepears) reported
@EE How can I get some help with my phone (now obsolete but I am still paying for it)? My contract expired on 1/9/22. Impossible to get anyone on the phone on 150. Is it best to go to an EE shop?
-
Barry Brown
(@cruisertwo) reported
@EE @England @btsport Shame EE is not raising the profile on their service on mobile phones. Rang to complain no service and only got recorded voice saying they would check. Text back saying service ok??? Next day text saying they had problems. Going to change to company that talks.
-
Rachael
(@Rachet1988) reported
Hey @VirginMoney and @EE can one of you please fix the issue so I receive one time codes instead of just passing me back and forth! 😩 The stress of not being able to access my account is making me sick.
-
Valentina
(@My4Girls1984) reported
@EE Unfortunately no it's been down for 9 days now and customer services have no time line as to when it will be fixed. Its a pain I have 6 lines and none of them work outside the house.