EE Outage in Balham, Greater London, England

@EE And more expensive than Three and less data than Three and EE’s customer services make promises they don’t document and won’t keep.

@ee is there an issue with your mobile app? I can’t dial internationally and I also can’t view my extra charges to see if they’re the issue #ee #eemobile

Hello @EE what's happened to the 4g in Twickenham? I waited all morning for my GP to call me on the phone and when she finally did. Twice the connection was so bad she couldn't hear me answer so hung up! My data has been slow all morning🤬

@EE I’ve noticed that over the last 6months or so, network reception round the area I live has suddenly started dropping out, so much so I can barely make a call when I’m out. What has gone on? Can you fix it?

@EE do you do the same deal in store as well as phoning the customer services??

@EE how do I cancel my contract when my contract finishes,

@VodafoneUK Morning team. Weird one. On an iPhone Xs and Samsung S10e both Vodafone contracts-Speedtest shows under 2MB download-both phones show 4G with 2-3 bars. My other Xs on @EE with similar signal bars has over 100MB download. Something up with your 4G?

@EE Hi, the issue has returned. I have no service again.

@EE I was, but the signal seems to be back now. Thanks anyway!

@EE hi, I have no signal in W5, is there a fault?

Dear @VodafoneUK As you haven't bothered giving me the service I'm paying for, I was wondering, do you have the number for @EE?

@Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage

@EE I'm receiving an error 38 message whilst trying to send a text, is there a problem on the network?

@EE I need help with an upgrade being charged more than it should be!

@EE morning... can't login to my account... any issues?

From my perspective this highlights how big companies like @EE need to work harder on their customer experience. They are prioritising processes over people rather than being customer-centric and finding a solution that leaves them happy.

@EE Hi, my tweet didn't get a reply. My broadband isn't offering a stable connection, with the corollary effect that I can't work from home effectively. I would like a bill reduction this month as I shouldn't pay full price for a second rate service.

@EE you have worst costumer service! You decide to deactivate my SIM card without warning, add to borrow a phone to talk with C S . I was told that a SIM card was on the way, THAT WAS 3 WEEKS AGO. @CTSI_UK

@EE good afternoon. I made a complaint on the 1st of June for incorrect invoice and received a call but wasn't unable to take it and have not received any feedback nor information. (ref: ID13124633) Best

@EE Hi @EE, the problem is still persistent. Started again at 4:30pm. Thanks.

@EE Have business contract , haven’t been able to talk or type to anyone to discuss an issue due to my working hours , now contemplating leaving EE . Sick of the covid excuses too!

@LHarrisSwann @cchelsea__x @EE EE (no shock it’s ****)

Absolutely fuming at @Ryanair and @EE. Spent an hour on hold to ryanair last week. Got cut off as soon as I got connected. Total cost of phone call to not resolve my problem was almost £40. Still awaiting response from ryanair via DMs. Flights not sorted and now 40quid worse off.

Hello @EE myself and my family are moving over to @virginmedia on the 17th and I was just wondering how to cancel my bill that I have with yourself

@DrRobMc @EE I have the same issue (as do many others), this is known issue with the EE app and is due to be fixed on 18th August. I’ve spoken to Tech Support in Newcastle who confirmed that there is an issue with the EE app impacting many customers

@EE is actually the worst provider in the uk. ABSOLUTE TRASH

@EE I’m on holiday and my 4G is terrible!

Why I pay £90 a month phone bill and £30 a month for wifi WHEN BOTH ARE COMPLETELY USELESS I WILL NEVER KNOW🤬🤬🤬🤬🤬 @EE send help

@EE still no broadband connection. Can someone dm me to tell me if it’s a problem outside of our house?!

@dazM33 @EE If I'd buy another phone, don't think I will be buying Chinese anymore. Not only do they cause problems, but the repair side of things costs a fortune. The screen repairs of Chinese phones are ridiculous (£300) - iPhone 11 (£196) massive difference.