EE Outage in Ilford, Greater London, England

@EE Visit your site. Visit the flexible and customer centric o2 site. Then realise you are not so customer centric as you used to be. I like the idea of organising my contract my way.

Voda is red, O2 is blue, I moved to @EE Because the service from @ThreeUK was Poo!

I want my bill fixed. I was able to start using my number today. It's your employees ' fault. I've been waiting for my number to move since February 3rd @EE #ee #problem #complaint #oxfordstreetEEdealership #Customersatisfaction

Ok, my mb isn't that old. I'm being bombarded with messages from @EE to upgrade! Now notifications are hit & miss. Service is hit & miss with emergency calls only. Thing is, I changed supplier when I got this phone & it was brilliant. Doesn't add up! Time for a new supplier.

@EE @EE help me! I have a problem. I want to transfer My number at 3.February but stil have not. And has given a temprorary number but not active. I can not use #ee

Rail delays wouldn’t be such an issue if there was consist phone signal on the track. I’m with @EE and I have loss of signal for 60% of my journey from #TunbridgeWells into London #southeastern

Is something up with @EE had a couple of calls this morning just cut off and then loose signal for a few minutes 🤔

@HeyCathy_ @EE Omg that is awful!!!!

@EE I know my contract is expiring. Stop reminding me like you like we are friends. You only want to tie me down to another 24 month contract..

Now I have the truly truly shit @EE freeview package (literally the worst selection of channels on earth but boy is it cheap broadband) I only watch the main 5 channels or SVOD. W, Dave, ITV2 etc are dead to me

@EE Ridicilous protocols in place just to reset my online account password. Now need to go into a store with my ID! Not necessary. 10 years plus customer. Shame.

Every week I get an unsolicited text from @EE telling me they are sorting out issues in my area. It never gets better I lose every call in my house. Not so much everything everywhere - more nothing nowhere! I’m seeking a new provider for me and my org. #mobilephone

@EE hey no service since this morning

Ah well. So it will be good riddence to @EE at the end of my contract and hello to @virginmedia and @Virgin as they have been excellent dealing with my wife's issues unlike you lot. Dreadful service from @EE where the customer is taken for granted. #poorservice #poorcustomercare

.@EE's network in London really is questionable. I've had to rely more on WiFi here than anywhere in Sydney and that's from a country that brought you the NBN

@EE shocking customer service. My complaint has been going on for weeks now and your staff are refusing to let me discuss with a manager. Not what I expected from EE.

@EE it appears somebody is trying to set a fraudulent account from my home address. Can’t get through to customer service. Acc no is 179351621

@EE been a loyal customer for many years with multiple lines.... time for an upgrade think its time to move to @ThreeUK! As @ThreeUK are offering me a better deal for £17 cheaper. Your customer service agent response was "Okay, Cool!" #poorservice #

He deleted the tweet I couldn’t even see it. @EE needs to terminate ungrateful customers like this man.

@dnlchrlsklly @EE Average in central. Poor service in Fitzrovia/Marylebone tbh.

@dnlchrlsklly @EE Yeah EE I get no data signal in my street, nor in Streatham Hill, Balham, even London Bridge

Funny how poor my 4G has become with @EE lately, now that we are close to #5G roll out.

Day of contrasting customer service experiences. @jlandpcustserv (3rd party) engineers drove off without ringing bell, @ee mess up a number change (but sort it out well), @AmazonUK confuses keyboards and toilet paper and is completely useless about it. And @AmexUK is excellent

@EE my earpiece on my mobile isn't working. I can't hear a thing when receiving incoming calls. I've been told I can take it back to store to get fixed and have a loan phone but yet 3 of my local stores don't have any. I can't go without a phone. Help me please....

@EE Thanks-Ashleigh. I've been with you guys for a decade which I know amounts to nothing. Hate complaining. It's not so much the fact that the service is poor it happens I just wanted someone to meet me half way. He ho #MerryChristmas

@EE how do I cancel my contract. Due to an ongoing issue with coverage. I have spoken to your call centre let's not go into that. I live in Carshalton in Surrey. However its not getting resolved so I would like out thank you. It's been over a year now no end in sight.

@EE I called up and they said there was problems with my area. They will solve it it’s been 24 months now and there had been times where they have compensated me. However majority of the time I have been given false promises and been lead on

@EE Hi Matt, I have been with EE for longer than 17 years. Iv never had any issues. 2 years ago I took out two contracts A monthly phone contract and a sim only contract. The first couple months were smooth like a babies bottom. Until I started having issues with my my 4G

Well your customer service is like your service @ThreeUK. I’m off to @ee

@MarcAllera @EE please train your staff to trust customers. My device has disappeared in thin air ! It was a gift for my dad and EE team just said I am “demanding” a device when asked for replacement while you investigate. Please sort my problem #CustomerExperience

@EE APPALLED by your service - your courier delivers a parcel to another address and you don’t trust your customer to say they have not received it and not willing to help the customer #CustomerExperience #EE

@vicgoddard I have long suspected that @EE withhold automatic carrier ‘over network’ updates to handsets that they’d like to nudge you to upgrade

@EE Sorted now, seemed to be an issue in the York area, had 4 bar 4G but just wouldn’t connect

@EE are getting so bad with loyal customers..

@EE @VodafoneUK Please install some more spectrum at Waterloo - user experience on both networks is very poor at peak times. Thanks.

@EE please confirm when you’ll resolve the issues in KT6. This has been ongoing for over 4 weeks already with the services barely usable in that location. Last update from the service status now shows several more weeks minimum, which is not acceptable.

@EE I never got a reply to my message about sponsorship

@EE Yes I don’t that a number of times over the past few weeks , I only ever have issues in the DA9 area it’s worse at Bluewater I know I am not the only one as I have looked on FB and a number of people have said the same

@EE @TweetBluewater Why is the EE signal so poor in Bluewater shopping centre I can never get on 4g is been like this for weeks now #ee #bluewater

Can I just say a massive thank you to @Ecclesiastical and @EE. After someone I was trying to help stole my mobile phone from the desk in the Vicarage study, EE sorted the blocking and blacklisting in minutes as well as proof of purchase and I already have a phone on its way!

@bluemoonstar @ThreeUK Three are awful in London. @EE are v good

@EE worse customer services - called 3 times throughout the day with no answer - held on for 30 minutes each call ! Sending back my broken EE tv box and cancelling subscription for broadband and box !

Again @EE is down again I can’t make any calls or send messages ... sort it out I don’t pay £100 line rental to get such a bad service !!!!!!!!

@EE what an earth is going on with the signal today in SE28, the last 2mths has been a joke, the amount I pay for my contract & I have to go out of my borough to use it, maybe I should do the same with my bill eh !!

@EE had a text 24hrs ago promising me a call ‘in a few minutes’ about my complaint - still waiting #poorcustomerservice

@EE Yes. It was a long hard lesson with @three that on paper they offered the same for more than half the price but in reality it was a dumpster fire of a service. Terrible customer support. Smug social team and diabolical data speeds and coverage. So not cheap at all really!

@EE Red 64gb... I was told it’s out for delivery yesterday.. then was told it had never even been despatched. Told I’d get a text with delivery time this morning and I’ve received nothing

@EE Morning guys I am pretty annoyed I work in NW5 1LB and again there is a SERVICE issue at this location - this has been going on for weeks now - it gets fixed then a few days later it breaks again can you update and indicate when this issue will be solved permanently Thank U

@colincooper363 @VodafoneUK @EE Nope - I called their support line everyday and they keep telling me to wait another 24 hours

@VodafoneUK @EE 12 days still have the same issue....

@EE can you tell me if my data gets speed limited at night because after 10pm it just goes to shit and to be honest I'm fed up of it.

Absolute joke! Only got my internet fixed a day ago and it’s broken AGAIN. Sort it out @EE!! Off on maternity leave with only day time telly!!!

@EE very poor customer service won't give me my number back. Contacting @Ofcom as a result. I don't recommend @EE any longer. 🤬

@christwattering @EE Mere carelessness can result in breach of contract.. Implicit in each of your tweets is that anything awry with EE behaviour = bad faith. It ain’t necessarily so. A. B. C. Whatever.

@EE Hi, Darlene here. Last May I wanted to cancel contract, was offered another contract - unlimited texts, calls, data. I have discovered that was false. I have no unlimited data & a lost phone. I went to Wandsworth shop today. No help. I pay £28 Still want to cancel. Can YOU help.

This is ******* ridiculous. Trying to do work on my website, but it keeps timing out and losing my work because the WiFi is so shit right now @EE 🤔🤔🤔

@Oxfordite @EE A) *without bothering to ask about the details. B) EE did no such thing, when I brought up the out of bundle charges they rather curiously went silent. Right of cancellation comes in to play if they have broken the terms of the contract. Aka bad faith.

@EE Hey, don't worry, I've checked the coverage before and unfortunately no carrier manages to get 4G indoors here. It stops just shy of our road. A few years ago they wanted to build an antenna nearby but the NIMBY's got up in arms. Now they wonder why our reception is poor.

@Oxfordite @EE A) *without bothering to ask about the details. B) EE did no such thing, when I broughr up the out of bundle charges they rather curiously went silent. Right of cancellation comes in the play if they have broken the terms of the contract. Aka bad faith.

Cannot believe @EE charged me £24 for calling @AXS_UK 😭😤😥 as if I’m not poor enough 😤😤😤 £24 is half of a JLS ticket ffs I’m pissed