EE Outage in Walthamstow, Greater London, England

@EE I’ve noticed that over the last 6months or so, network reception round the area I live has suddenly started dropping out, so much so I can barely make a call when I’m out. What has gone on? Can you fix it?

@EE do you do the same deal in store as well as phoning the customer services??

@EE how do I cancel my contract when my contract finishes,

@VodafoneUK Morning team. Weird one. On an iPhone Xs and Samsung S10e both Vodafone contracts-Speedtest shows under 2MB download-both phones show 4G with 2-3 bars. My other Xs on @EE with similar signal bars has over 100MB download. Something up with your 4G?

@Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage

@EE Not interested in your being sorry for my feelings. Just need help from the telecoms company I’ve loved being with for a decade. I’m not at home. Where I am currently (also not a state secret) is WC2H 7BA

@EE I know. I wasn’t looking for advice. It’s not private data and it needn’t be secure - it’s just my damned phone number. Who cares? No. Sodding cheek. Never has a bill been overdue! I just want to speak to someone. You’re a telecoms company - phone me ??!!

@EE I'm receiving an error 38 message whilst trying to send a text, is there a problem on the network?

@EE as most places are open except for EE. It’s a bloody joke that your customers can’t speak to someone on the phone when you do a live chat they can’t help you so please explain if that is a way to run a business.

@EE I need help with an upgrade being charged more than it should be!

@EE morning... can't login to my account... any issues?

From my perspective this highlights how big companies like @EE need to work harder on their customer experience. They are prioritising processes over people rather than being customer-centric and finding a solution that leaves them happy.

Great service from @EE over the last couple of days. Matched a cheaper offer for my upgrade with no hastle. Buzzing.

@EE can someone please help...this is a disgrace

@EE ..i ve tried to all..tried live chat ..had a dm..but still no one can help me re BT login..disgrace

@EE ..high im having difficulty in setting up BT login for sports app..can someone help

@EE Hi, my tweet didn't get a reply. My broadband isn't offering a stable connection, with the corollary effect that I can't work from home effectively. I would like a bill reduction this month as I shouldn't pay full price for a second rate service.

@EE Damn...missed you again...s20 needed 😊

@EE how do I cancel my rolling contract

@EE I can’t set up a direct debit for my bill because when I log in it says I’m not the account holder! please help!!

@tatbels @TomTalksCars @EE I always recommend my clients buy phones outright them go SIM only, slashed one clients spend by over 85%.Also, avoid high end state of the art phones, buy something older & ready to be discontinued or slightly lower down range, that's where best value is to be found.

@tatbels @TomTalksCars @EE Sadly a lot of companies use GDPR to try avoid helping clients, hiding behind data protection. If you want to get their attention, phone up customer services, close his account & ask for a PAC code, then they'll help.What they've been charging your father is disgusting.

@EE Hi, please I need help regarding my broadband account

@EE Hi, is it possible for someone to check if my upgrade was successful as I have had no reply as to when my new handset will arrive.. I upgraded to Samsung S20 plus last Friday via message service

@EE truly appalling customer service. four representatives yesterday personally guaranteed a call back from a manager last night and no one called. absolute joke.

@TomTalksCars @tatbels @EE Three customer service is dog shite.

@EE I have BT sport large screen but when I access the app the cast button doesn’t appear. Can you help please?

@TomTalksCars @EE Trying to sort out my fathers account as he’s been paying £300 a month for god knows how long. Brought in a letter from him authorising my access which I’m told to call customer services but even if I do that won’t give me access without him there in person also???!! Pointless.

@EE you call Center staff are just ignorant pieces of **** bunch of ***** the lot of yah send out wrong information over txt call Center staff rude ***** that just sat on there fat ***’s all day wankers the lot of yah!! So glad I left pay monthly you lot couldn’t run a bath

@EE @EE Hi, my mobile data doesn't seem to be down so cannot use my phone without WiFi. Please provide details on the issue?