EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Hayes, Feltham, Hammersmith, Wandsworth, Wembley, Ealing, Greenford, Kensington, Hounslow, Southall, Surbiton, Richmond, and Kingston upon Thames.

City	Problem Type	Report Time
Hayes	Internet	3 days ago
Feltham	Total Blackout	4 days ago
Hammersmith	Internet	4 days ago
Wandsworth	Internet	5 days ago
Hammersmith	Wi-fi	5 days ago
Hammersmith	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Wes Baggaley (@wesdbag) reported 8 minutes ago from Richmond, England

  I have had the worst customer service I’ve ever experienced from @EE . Disgusting treatment of long standing customers. Can not wait to end this overpriced contract. NOT RECOMMENDED

• 
  Shanny (@MissShannyToms) reported 9 minutes ago from Brentford, England

  @EE I’m messaging you on behalf of my mum who is paying way too much for her internet. Its slow, always buffing and disconnects at times. She is not happy with what she is receiving for the price she has to pay. Is there something you can do about this as an unsatisfied customer?

• 
  Lady Vix Seaxman (@VixSeaman) reported 12 minutes ago from Richmond, England

  Hello @EE what's happened to the 4g in Twickenham? I waited all morning for my GP to call me on the phone and when she finally did. Twice the connection was so bad she couldn't hear me answer so hung up! My data has been slow all morning🤬

• 
  paul massey (@mass1976p) reported 19 minutes ago from Kingston upon Thames, England

  @EE really not happy with the level of service I got this evening I’ve been a long standing customer and always paid my bills on time and got treated not very well not happy at all 😞

• 
  Jade Sharp 👩🏻‍🦯 (@jadesharp1992) reported 21 minutes ago from Richmond, England

  @EE @dmills87 It would be brilliant if you can support quick transfer, so when you get a new iphone and set it up, your ESim transfers straight across. I have heard that Vodafone offer it, so hopefully you can soon?

• 
  Nick Smith (@nicolasjsmith) reported 22 minutes ago from Kingston upon Thames, England

  @EE hi, I ordered a new phone on Thursday, it said next day delivery but as far as I'm aware it hasn't been dispatched and my order number doesn't work in the tracker

• 
  Mohamed Mahdi (@Mohamed87268245) reported 24 minutes ago from Brentford, England

  @EE I switched to EE sim only. EE made a complete mess out of a simple transaction. EE changed my mobile phone number without my knowledge, without my consent, without my permission. EE caused me a lot of trouble

• 
  Neil Higley (@NeilHigley) reported 24 minutes ago from Royal Kensington and Chelsea, England

  @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

• 
  tamara m (@tamara_mbz) reported 26 minutes ago from Hammersmith, England

  Hey @ee I keep getting booted offline by my router. And the support line keeps hanging up on me. Help?

• 
  PM 🇺🇦 (@prasulm) reported 27 minutes ago from Brentford, England

  @VodafoneUK terrible reception. Down for two days Thankfully I could patch of the powerful @EE network.

• 
  Mohamed Mahdi (@Mohamed87268245) reported 29 minutes ago from Brentford, England

  @EE I switched from 3 to EE sim only. EE made a complete mess of the deal. EE changed my mobile phone number without my knowledge, without my consent, without my permission. They caused me a lot of trouble. I called them and was told they need 3 days to fix the blunder; pathetic

• 
  Niki Hutchinson (@nikihutchinson) reported 29 minutes ago from Wandsworth, England

  Anyone in SW London on @EE having ongoing network connection issues? Constantly cutting out and no 5G?

• 
  Deborah Brown 🇪🇺 (@Streethats) reported 41 minutes ago from Hammersmith, England

  @EE morning... can't login to my account... any issues?

• 
  Bridge🌼 (@rainbowfreak_x) reported 44 minutes ago from Hounslow, England

  @EE are your app and website down? Can’t log onto either

• 
  Paul Harris (@slowalloon) reported 44 minutes ago from Hounslow, England

  @EE getting a bit fed up now. Haven’t been able to login to the app or online all day. Tweeted early this morning but no reply.

• 
  Mohamed Mahdi (@Mohamed87268245) reported 46 minutes ago from Brentford, England

  @EE When I phoned EE, I was told they need 3 days to fix the problem; pathetic

• 
  Theresa Godly (@GodlyTheresa) reported 53 minutes ago from West Molesey, England

  Thank you to @EE for putting my account on hold for 30 days with no need to make any payments until at least then. Making my way through all my service providers which is a bore but necessary

• 
  Benjamin Owens (@OwensBenjamin) reported 54 minutes ago from Hammersmith, England

  @VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

• 
  #HelloMyNameIs Julie 👋🏻 (@julie_sherwood) reported 56 minutes ago from Kingston upon Thames, England

  @JoshQeh @ChazScholefield @EE Thanks both! I’ve been with @VodafoneUK for years but their telephone customer service is appalling so planning to change shortly

• 
  Gavin Wrigley (@pheauteau) reported 57 minutes ago from Hammersmith, England

  @EE 5G. Download speeds looking good. So why are upload speeds comparatively slow? I’m getting faster uploads on 4G!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Barbara K (@Nicky_2900) reported 7 minutes ago

  Hey @EE, I upgraded & your team failed to re-apply my spend cap, causing a £160 roaming bill. When I called to sort your mistake, your advisor said I had "no proof" & hung up. As someone with health conditions, this treatment is a total breach of @Ofcom care duties. Fix it.

• 
  Ian (@IanWasHereOnce) reported 7 minutes ago

  @EE can you and the other phone networks please have a look at the signal in the WN7 4 area of Leigh in Wigan. Been terrible for months now when trying to use mobile data when out and about.

• 
  Hazard Hyena (@hazardhyena) reported 10 minutes ago

  @TheBeardedNardo @EE There are so many bad and poor practices going on here that it all seems like a scam even if work was done honestly id have found a different company even if it cost more that is more reputable and reliable then this one its insulting and disrespectful

• 
  Dave Boucher (@tallwales) reported 12 minutes ago

  @EE That didn't help at all Yesterday I lost broadband for over 30 minutes and couldn't access your site to see what was going on because your mobile signal is terrible in my village

• 
  Jane Keywood (@Janeyk12) reported 15 minutes ago

  @EE I tried more than once, never managed to get a person without your automation ending the call and now raised a complaint as well. Not good enough, a vulnerable consumer would be highly distressed by this apauling service

• 
  Stanley_Peacorp (@Stanley_Peacorp) reported 15 minutes ago

  @EE When I was changing my contract I was told I could never downgrade and had to stay at the highest plan.

• 
  The Bearded Nardo at Furality (@TheBeardedNardo) reported 15 minutes ago

  @EE I have called multiple times over the last few days and been refused a manager to speak to, I am not giving my medical issues to someone I do now know, that's for me and my doctor, this needs sorting ASAP

• 
  Lara (@EtchesLara) reported 16 minutes ago

  @EE I’ve been without a working phone outside my house for 4 days now because of a signalling issue (meaning when I’m outside my house I have NO contact with anyone) As well as no one being able to call me from my house. When is this issue going to be fixed??

• 
  D (@Davidaag1991) reported 17 minutes ago

  @EE any known issues with your BB in ML11? Nothing is working, lights on hub are suggesting everything is working and can’t run a test on the app.

• 
  DftguyUK (@BigGayDanxx) reported 21 minutes ago

  @EE spent ages on the phone with auto customer services. For it to end with you must text for this service and they ended the call. I do the text thing and get a response "we cant match your details to an account" So yeah.....useful service. WiFi signals been awful for days!