EE

EE Outage Report in Richmond, Greater London, England

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Richmond come from postal codes TW10.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Richmond, Greater London, England 02/01/2026 07:25

February 01: Problems at EE

EE is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Richmond, Greater London, England

The most recent EE outage reports came from the following cities: London, Wembley, Southall, Paddington, Croydon, Southwark, Woking, Ealing, Leatherhead, Watford, Fulham, City of Westminster, Tower Hamlets, Wandsworth and Harrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomSouthall Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • NicholsGillian gillian nichols counselling (@NicholsGillian) reported from Kingston upon Thames, England

    @Tent_Peg @EE I’m trying to run a business and the network is dropping in and out constantly! I had better signal in Cornwall than I’m getting in Surrey!

  • fuhirees Michael Buckley (@fuhirees) reported from Islington, England

    @EE I am a longstanding EE customer.I made an order yesterday for a sim upgrade for my phone.Given order confirmed by email.This morning got message to call EE, provide a bit more information to complete the order. Rang number and was kept on hold for 30 minutes then gave up.

  • eatsruns Sarah (@eatsruns) reported from Hackney, England

    @DipakV88 @EE O2 is the only utility company that has held my loyalty since I moved to the UK 14 years ago. But I will admit, the network coverage in London can be patchy!

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    @virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.

  • Ayoolanaa Ayo (@Ayoolanaa) reported from Hackney, England

    @EE how do I make a formal complain for the service you guys provide? I’ve actually had enough now.

  • theresacoote topcat500 (@theresacoote) reported from Brentford, England

    @EE is there a problem with your network in the ha9 area everyone in the household are having signal trouble we’ve all only got 1 bar sometimes pushing to 2 bars

  • lcallis Lucy Callis (@lcallis) reported from Wandsworth, England

    @EE hi, I have broken my iPad- it was sat on accidentally at a funny angle. Screen is totally smashed and back is bent and has a small crack. I don't have insurance but it is still under warranty I think..... are you able to fix it?? Or am I screwed??

  • NicholsGillian gillian nichols counselling (@NicholsGillian) reported from Kingston upon Thames, England

    The past 2 weeks in Chessington KT9 the @EE mobile signal has dropped in and out consistently and isn’t good enough to rely upon for an entire phone call. Please let us know what is being done about this appalling, unreliable service.

  • rajeshdhulashia Rajesh Dhulashia (@rajeshdhulashia) reported from London, England

    @EE are you having signal issues the last few weeks? Have gone from 4 to 1 bar on phone… not good, sometimes internet doesn’t even work despite it saying 4G

  • GIN_SHAMASI 🇿🇦🐍THAMBOLENYOKA🐍🇬🇧 (@GIN_SHAMASI) reported from London, England

    @EE i’ve been trying to get help with unlocking my phone and I’m not getting anywhere. So now i have a phone that I can’t use any other Sim card on it because it’s locked although i have finished paying off the contract and i did DM @EE and they ignoring me 🤬😡

  • lcallis Lucy Callis (@lcallis) reported from Wandsworth, England

    @EE @CollieGoLightly That doesn't work @EE I finally was able to start a message at 3.20pm and was told someone would reply- didn't get anything back and then you shut at 8pm. So something isn't working in your system atm!

  • philford pip 🕳️ (@philford) reported from Islington, England

    @enterjamesment @keeforelli @EE It's awful here too and has been for days.

  • maryyasmine #Bitcoin pxssy 🍒 Chopin obsession era (@maryyasmine) reported from Kensington, England

    Why is my 5G not working ffs fix this @EE

  • ValerieAmajoutt Valerie (@ValerieAmajoutt) reported from Camden Town, England

    @EE Really customer service on EE, when you say you no service can’t receive or ma any calls. No bars showing on your phone! You have frustrated customer. She says she been online and on the phone all day! What would be your next question? 🤔 So you can’t call any number ?🙀

  • lcallis Lucy Callis (@lcallis) reported from Wandsworth, England

    @EE 15.19 I sent my first message to your message service on the app about upgrades. Said you'd get back to me within 3 hours....... 😑🤨😖

  • Paula_Griffin65 Paula Griffin 🏳️‍⚧️ (@Paula_Griffin65) reported from Camberwell, England

    If Kevin Bacon had my @EE #5G service his bloody barber would have more headless customers than Sweeney Todd… Actually had to reset it to 3G to get a semblance of a decent reception 😡

  • Ayoolanaa Ayo (@Ayoolanaa) reported from Hackney, England

    @EE internet is absolutely, and I cannot stress this enough, the WORST broadband I have ever experienced. I can’t play a single game with lagging, why? Simply why?

  • jonathonfp Jonny Pugsley (@jonathonfp) reported from Kingston upon Thames, England

    @EE what has happened to your signal in KT6? It’s non existent currently 🙄

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!

  • Ayoolanaa Ayo (@Ayoolanaa) reported from Hackney, England

    @EE Definitely not well because of your internet issues. It has been a while and still no resolution. My full name and all those details will be in the DM already, I’m sure you are able to see that, Olivia.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Gaziboi1990 Gareth hancock (@Gaziboi1990) reported

    @EE The phone I’m thinking about getting it done to , the ear piece speaker has gone very quite would you guys fix that ? If so what would I do for a phone while it being fixed

  • caitlinmoran Caitlin Moran (@caitlinmoran) reported

    @carolynharris24 @EE Oh I had one of these "deals" too - they offered a "free" iPad, never mentioned they were charging a monthly fee on it. We never used the iPad once - only realised we'd been charged a year later.

  • RDiz82 Dizzle🇩🇪 (@RDiz82) reported

    @dBoi_massive @EE I usually dial 150 and get through after a couple of minutes to be fair. Probably know it’s you though, then just hang up.

  • AleVanHoutteUK Ale Van Houtte (@AleVanHoutteUK) reported

    @EE is there an issue going on in Taplow? Data goes on and off... and @SkyUK broadband is already down (and tbh is not good speed), so we are kinda incommunicado from the world.. also we work with internet so imagine what a day we're having...

  • DJUK33403812 🏴󠁧󠁢󠁥󠁮󠁧󠁿DJUK🇬🇧 (@DJUK33403812) reported

    @watson_sonny @EE I've done my latest with no problems, they used to be around twice a year, but seem to be one a month lately, I've looked into it online, and the consensus seems to be the pros outweigh the cons, so ; annoying as they are, guess we're all stuck with them.

  • CT8Nine Carl (@CT8Nine) reported

    @EE Yet the network and the service is getting worse and your profits are increasing? I have nothing against @EE as a business they have been great when I first joined. Just the slow decline is making the increase in cost less and less worth it

  • jon16923 jon williams (@jon16923) reported

    @EE hi having issues enabling roaming and the ability to make calls from abroad every time I click the boxes comes up sorry we haven't been able to set up your changes

  • carolynharris24 Carolyn Harris MP (@carolynharris24) reported

    @EE received letter telling me an ipad expired in 2016 due to renew. Despite numerous calls to upgrade phones and WiFi over these years, this device never mentioned.Nice ******* phone offered me a 3-month refund as an offer of good will! I don't think so !! Waiting on callback.

  • EdivaldoAnderso Edivaldo Anderson (@EdivaldoAnderso) reported

    Hello @EE I have been trying to call your customer service number since last night, it seems something wrong with the number as it doesn't ring at all, could you help me please?

  • scienceguru589 person (@scienceguru589) reported

    @EE @becklaa8 I agree! I have 5 contracts none of which have been working consistently in my home area since 26th November. More days off than on yet they refuse to let me out of them as they don’t have to provide a working service apparently- it’s in the T &Cs 🙄