EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Wembley, Wandsworth, Hammersmith, Hounslow, Southall, Greenford, Kensington, Ealing, Hampton, and East Molesey.

City	Problem Type	Report Time
Wembley	Internet	3 days ago
Wandsworth	Total Blackout	7 days ago
Hammersmith	Phone	8 days ago
Hounslow	Internet	10 days ago
Hammersmith	Internet	10 days ago
Hammersmith	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Wes Baggaley (@wesdbag) reported 1 minute ago from Richmond, England

  @EE DISGUSTING CUSTOMER SERVICE. EE DOES NOT DESERVE LOYAL CUSTOMERS. DO NOT USE. AFTER 15 YEARS CANNOT WAIT TO END THIS OVER PRICED CONTRACT. BEWARE OF HIDDEN EXTRAS. IF ANYTHING BREAKS DO NOT EXPECT A REPAIR OR REPLACEMENT. ARROGANT STAFF ON THE TELEPHONE AND IN STORES

• 
  topcat500 (@theresacoote) reported 5 minutes ago from Brentford, England

  @EE is there a problem with your network in the ha9 area everyone in the household are having signal trouble we’ve all only got 1 bar sometimes pushing to 2 bars

• 
  Charli R (@RojasLahoz) reported 7 minutes ago from Brentford, England

  @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

• 
  Neil Higley (@NeilHigley) reported 8 minutes ago from Royal Kensington and Chelsea, England

  @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

• 
  Dave Ahern (@CorkGourmetGuy) reported 9 minutes ago from Merton, England

  @__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.

• 
  Matthew Barber (@Matt_Barber4500) reported 10 minutes ago from Wandsworth, England

  @EE Hi! Just to let you know that I’ve got full signal, & 4G, but internet isn’t working at all.

• 
  🎅🏻 Barnaby & Chris 🎄 (@AmbroseBarnaby) reported 14 minutes ago from Richmond, England

  @EE I have no 5G signal in the TW9 area when two weeks ago it was on full I was told there are no issue in that area but clearly there is. Not had a single second of 5G in same Area. Did all steps on my phone to see so I assume it’s a transmitter issue your end. Barnaby

• 
  Victoria Seaman (@VixSeaman) reported 19 minutes ago from Hounslow, England

  Dear @SkyHelpTeam I called on Saturday to advise I'm moving house on the 23rd. I got home yesterday to find my broadband prematurely disconnected by you! And as I made the mistake of my phone network being @EE I have no data either! Egregious mistake by you guys

• 
  The Big Bakes (@TheBig_Bakes) reported 20 minutes ago from Wandsworth, England

  @EE as a business that uses your services your reintroduction of Roaming charges is incredibly disappointing. EE is clearly not here to support business. We will be cancelling our contracts and moving to a provider who upholds fair charges. Look forward to the generic reply.

• 
  Laura 🐐 (@Laura_Rads) reported 28 minutes ago from Wandsworth, England

  @sarahbrookes1 @EE Absolutely agree!! Instead it’s new customers. Been that way for years that’s why it’s so bad

• 
  paul massey (@mass1976p) reported 33 minutes ago from Kingston upon Thames, England

  @EE really not happy with the level of service I got this evening I’ve been a long standing customer and always paid my bills on time and got treated not very well not happy at all 😞

• 
  chamapagneakhii🇾🇪🇸🇩 (@_akhi_younes) reported 38 minutes ago from Hammersmith, England

  @EE your WiFi is terrible I hate you I’ve been watching the loading screen for last half hour

• 
  Shanny (@MissShannyToms) reported 38 minutes ago from Brentford, England

  @EE I’m messaging you on behalf of my mum who is paying way too much for her internet. Its slow, always buffing and disconnects at times. She is not happy with what she is receiving for the price she has to pay. Is there something you can do about this as an unsatisfied customer?

• 
  Jack Holliday (@JHollid) reported 38 minutes ago from West Molesey, England

  @GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠

• 
  #Bitcoin pxssy 🍒 Chopin obsession era (@maryyasmine) reported 41 minutes ago from Kensington, England

  Why is my 5G not working ffs fix this @EE

• 
  Nick Swan (@MrNickSwan) reported 41 minutes ago from Richmond, England

  @EE Hi, you just cancelled my Visual VM after new sim.I have deleted the text but I got a message to contact my voicemail at this number right afterwards 0982 652 3214.A recorded message said this will cost you £6, I hung up. can I cancel the charges? Can’t get thru on phone/chat

• 
  Dave Ahern (@CorkGourmetGuy) reported 47 minutes ago from Merton, England

  @__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.

• 
  CharlieH 💙 (@MissCharlesV) reported 52 minutes ago from Merton, England

  Hi @EE I’m a customer but won’t be if you become involved with #GBNews

• 
  Luis Andrés (@Luis_AndresM) reported 56 minutes ago from Richmond, England

  @EE good afternoon. I made a complaint on the 1st of June for incorrect invoice and received a call but wasn't unable to take it and have not received any feedback nor information. (ref: ID13124633) Best

• 
  Teresa Walsh ● (@teresaspost) reported 56 minutes ago from Merton, England

  @EE can you help? App is telling me I can upgrade but then saying no suitable plans? Whyyyyy???

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KMA (@KMAUK24) reported 8 minutes ago

  @EE I have done this and had no signal for 3 days now! Unless on WiFi! Will Be making a complaint and using this as evidence

• 
  Kate (@kitkat_wba) reported 8 minutes ago

  Actually impossible to speak to @EE. An hour and 15 min wait is a joke. Won't even let me sign in online because the account was set up wrong. Guess just stick with broadband that keeps dropping out. May be best to switch.

• 
  Create Action (Alan) 🎯 (@CreateActionLtd) reported 12 minutes ago

  @EE I raise a complaint with you as you clearly can't look after my data. You send me 2 emails to say a complaint has been raised. You then send me a 3rd email saying the complaint is now resolved. You've done nothing! You've got 'no-reply' on your emails and the helpful link you've listed would require me talking to a chat bot for 30 minutes. Sort it out.

• 
  Gillian Jamieson (@GillRaeWalker) reported 14 minutes ago

  @whalley34825 @LeilaniDowding @EE Lasts an hour. We are in trouble.

• 
  Caecilius (@shardcreek) reported 15 minutes ago

  Day three of @EE totally ignoring my complaint, now a month to install broadband they promised weeks ago, two appointments made, two no shows without explanation. 45 minutes on hold whilst they keep taking my money. Disgusting

• 
  Martin Elliker (@MartinElliker) reported 19 minutes ago

  @EE Five weeks now and I’m still not receiving the service I’m paying for - there have been broken promises and the latest is this “Hi from Charlotte at EE. I've scheduled to call you back at 8:00 on 29/8/2026. Please give me up to an hour to call you. Thanks.” So the promise of an 8am call back is now anywhere between 8 and 9 am - you are all 💩

• 
  Cuddly Uncle Steve (@kccpiggy) reported 19 minutes ago

  @EE Nope!! Doesn’t work ! Gets me through to a bot, to report a FAULT , and then it tells me that an engineer has been booked for Wednesday . No one to fix my unbreakable wifi .. Utterly disappointing - unable to work or enjoy my paid subscriptions for 5 days .. Dreadful..

• 
  Create Action (Alan) 🎯 (@CreateActionLtd) reported 23 minutes ago

  @EE I don't want to call you. And what will calling 150 do? I'm not even a customer of yours now. You are mishandling old data you hold about me. Which is why I raised the complaint.

• 
  Emma-Jane 🇬🇧 (@Cadisbikes) reported 23 minutes ago

  @LeilaniDowding @EE This has been forced on my father. So the power goes out, he lives in the middle of nowhere, no mobile phone signal unless he treks out into a field and up to the highest point,.perfect for a man in his 80s. Easy target for thieves, cut power, no 999 can be rang.

• 
  gilbert (@Gilbert_36174) reported 24 minutes ago

  @EE Still waiting to be sent a new code for this offer. 3 phonecalls, reaching out on here - nothing. Been with @ee since the days of Orange, family plan, valued customer- not for much longer. What a let down.