EE Outage Report in Richmond, Greater London, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Croydon, City of Westminster, London, Southwark, Tower Hamlets, Wandsworth, Greenford, Hammersmith, City of London, Thornton Heath, Stanmore, Hounslow, Camden Town, Waltham Forest, and Hayes.

City	Problem Type	Report Time
Croydon	Internet	4 hours ago
City of Westminster	Internet	5 hours ago
London	Wi-fi	5 hours ago
Southwark	Internet	5 hours ago
Croydon	Wi-fi	1 day ago
London	Phone	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Ronin Shaw (@RezxoShaw) reported 2 minutes ago from Kingston upon Thames, England

  @EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.

• 
  Olga (@olgabudimir) reported 10 minutes ago from Wandsworth, England

  Can’t watch the sound is awful as is the canned laughter. Is @EE supplying the broadband? Not a great advert for a telecoms company. 😱#BAFTAs

• 
  Rubén Taluja (@Robinhio84) reported 15 minutes ago from Camberwell, England

  Hi @EE, after having been a happy customer for years I need your support on cancelling my contract: I am leaving UK indefinitely from June onwards. How do we go about canceling the contract?

• 
  ‼️🫀🇬🇧Gin.Gin🇿🇦🚩 (@Gin_Shamasi) reported 20 minutes ago from London, England

  @EE why do i have to call every single month about my signal issues but yet i pay full amount every month on time. Yet your UK No1 leading cellular network providers!! This if frustrating me now 😡😤🤬 I’m at home or work I’m facing connection ISSUES.

• 
  Matias Cervi (@Tute) reported 22 minutes ago from Lambeth, England

  Hi @EE ! I'm trying to woek but still getting microcuts for the last 48 hs. Can you help me?

• 
  Charli R (@RojasLahoz) reported 22 minutes ago from Brentford, England

  @EE Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.

• 
  Ayo (@ChocOnTour) reported 29 minutes ago from Hackney, England

  Another day, another day disconnecting from @EE WiFi. Wish it would have cut out when my nephew was making a purchase kmt

• 
  Adam Van den Bussche (@adamvdb) reported 30 minutes ago from Paddington, England

  @EE no ee wifi on central line, neither friday or today. Service is there - but won’t connect

• 
  Simon Platman (@simonplatman) reported 30 minutes ago from Hackney, England

  @EE So.... @EE say they’re working on the prob. (Pretty much what they told me 10 yrs ago) I told them that it was BS. Not heard a peep from them — over 24hrs later! Appalling phone service matched w/ appalling customer service. Well, I suppose they’re consistent... @ThanetCouncil

• 
  James Meredith (@Jamesmeredith) reported 32 minutes ago from Camberwell, England

  @EE 5G EE is a rip off. No one helps if things aren’t “running as expected” total waste of money. Been contacting customer service for 4 months and they never call back or even sort out any issues. EE is hardly 5G No1 it’s a poor unrealible service.

• 
  Ayo (@ChocOnTour) reported 35 minutes ago from Hackney, England

  Can’t wait till this contract is over and I can change. How can a service be so unreliable? Do not use @EE in any capacity

• 
  Gary Bott (@RevBott) reported 41 minutes ago from Kensington, England

  @EE are there any known issues of outage in West London? Been struggling since 2pm today

• 
  Walee (@thebrownmayn) reported 43 minutes ago from Merton, England

  @EE no mobile data service since morning yet, coverage checker shows no issues. Absolute shambles!!!

• 
  Ayo (@ChocOnTour) reported 43 minutes ago from Hackney, England

  @EE ‘We will send an engineer to come round and fix your internet’. Engineer comes round and says there’s no problem, another engineer comes and checks outside, says it fine. So why do I have no broadband? Don’t ever get EE broadband. Pathetic

• 
  Rubén Taluja (@Robinhio84) reported 43 minutes ago from Camberwell, England

  Hi @EE, after having been a happy customer for years I need your support on cancelling my contract: I am leaving UK indefinitely from June onwards due to a family emergency. How do we go about canceling the contract?

• 
  sandra oneill (@sandraspeccy) reported 46 minutes ago from Hammersmith, England

  @mouthwaite @EE I had the same problem a few years ago!!! Have now changed to @ThreeUK and the service is brilliant. Service should be foremost always

• 
  Ayo (@ChocOnTour) reported 51 minutes ago from Hackney, England

  I say again. @EE is the worst coverage I’ve ever seen. I can’t play Xbox without it disconnecting me from games, for no reason at all.

• 
  James Meredith (@Jamesmeredith) reported 52 minutes ago from Camberwell, England

  @ee #5G #mobile. EE 5G is so bad don’t even waste your money on it. Much worse than 4G. Useless and unusable when you make calls, internet in and around Central London. Totally ****!!

• 
  Ayo (@ChocOnTour) reported 53 minutes ago from Hackney, England

  Could not stress this, if you have a choice, do not choose @EE as your internet service provider

• 
  Baby J (@DisneyDreamer30) reported 54 minutes ago from Tottenham, England

  @EE Is there a problem with the service? My phone is absolutely fine but my husbands has no internet, no way to make calls or texts. Both on the same account.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Caroline Rebisz (@Carolinerebisz) reported 5 minutes ago

  @EE @HikinsJulie Wifi calling is not working

• 
  Paul Carson (@PaulCar07537696) reported 6 minutes ago

  @EE Must be quite a substantial number seeing as you can’t take calls with tech problems

• 
  a.gunners (@abdla4u) reported 6 minutes ago

  @EE Any compensation for losing work today coz of your network down

• 
  Ziggy 🇵🇰🇳🇱🇬🇧 (@zaghumhashmee) reported 7 minutes ago

  @SocialTechHD @Adzymo @EE Even I had sim replaced 2 3 times and phone replaced but problem still there.. but when I pop voda in phone and its bang on perfect. EE was good pre covid but now it's just lacking their performance these days and voda starting to take over.

• 
  bailey pinkney (@bailey_pink) reported 9 minutes ago

  @EE tv advert quotes”Britain’s most reliable network” yet my phone has barely worked all day, awful service

• 
  E ✨ ❤️ (@ellzagirliegirl) reported 12 minutes ago

  @EE @gotojt Same for me. I have hardly any signal at home so I need wifi calling and it’s not working at all, even though my wifi is fine. Switched it (and my phone) off and on again more than once.

• 
  Steve and Lizzy (@mrandmrslast) reported 13 minutes ago

  @EE I think a big issue is the lack of updates- my mum is on @EE but not on Twitter, so wouldn't know what the problem was, if I hadn't updated her. A text to all customers should have happened hours ago.

• 
  MarsMashUp (@freddie__2008) reported 16 minutes ago

  @EE Didn't even get anything to tell me why it was down. Thought my phone was broken and was really annoyed. But no, "the uks most reliable network" was down.

• 
  Paul Carson (@PaulCar07537696) reported 22 minutes ago

  @EE How can I use Wi-Fi calling ? I’m a hgv driver and my job depends on my phone. I expected better from “the best network” I literally cannot work without being in contact with my office !

• 
  Pat (@AP1witch) reported 23 minutes ago

  @EE Is this why my phone is not working in Canada ?