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EE outages and service status in Richmond, England

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Full Outage Map
  • EE generated 0 outage signals in the last 24 hours around Richmond, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Phone, and Total Blackout.
  • The most recent signal from this area was received Aug 12, 12:19 PM GMT+1.
  • 50% Internet (50%)
  • 22% Phone (22%)
  • 17% Total Blackout (17%)
  • 11% Wi-fi (11%)

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Hounslow, Southall, Hammersmith, Wembley, Hampton, Ealing, East Molesey, Wandsworth, Feltham, Hayes, Greenford, and Kensington.

CityProblem TypeReport Time
Hounslow Phone 3 days ago
Southall Internet 4 days ago
Hammersmith Total Blackout 6 days ago
Hammersmith Internet 7 days ago
Hammersmith Internet 10 days ago
Hammersmith Internet 12 days ago

Nearby cities with recent reports

Hounslow

1 recent signals

3 days ago
Southall

1 recent signals

4 days ago
Hammersmith

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • kerrylou94
    Kerry Harrison (@kerrylou94) reported from Southall, England

    @CaraLisette @EE Speak of the devil, I got the yearly increase from my HA. +£130 from April. Rent is capped at 7% by the government but they seem to have clawed the rest in "service charge". Of course, we have no service.

  • lcallis
    Lucy Callis (@lcallis) reported from Wandsworth, England

    @EE @CollieGoLightly That doesn't work @EE I finally was able to start a message at 3.20pm and was told someone would reply- didn't get anything back and then you shut at 8pm. So something isn't working in your system atm!

  • mass1976p
    paul massey (@mass1976p) reported from Kingston upon Thames, England

    @EE really not happy with the level of service I got this evening I’ve been a long standing customer and always paid my bills on time and got treated not very well not happy at all 😞

  • johndurant63
    john durant (@johndurant63) reported from Brentford, England

    @EE need help with phone not delivered

  • VictorJ1987
    Vìncere. (@VictorJ1987) reported from Brentford, England

    Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

  • tykeharvey
    T y k e (@tykeharvey) reported from Worcester Park, England

    @ee 5G is worse than there 4G it never blood loads anything

  • DKaretsos
    dominnique karetsos (@DKaretsos) reported from Richmond, England

    @EE your network has been down for 4 days now in Twickenham ! Not good enough and yet you want me to pay full price for no service / network

  • maryyasmine
    Mary 🍒 BTC BMW 🐱 #ArrestWilliamsRacing (@maryyasmine) reported from Kensington, England

    @EE You should fix your app instead because it’s literally a disgrace (it’s not like your services are free either)

  • jamesvertigan
    James Vertigan (@jamesvertigan) reported from Ealing, England

    @EE Hi just an update, I spoke with one of your Newcastle based colleagues around 11am this morning and she said she would send me a code in an email so I could access the MyEE service in order to top up data on my iPad, I’ve still not received this code either via text or email 1/2

  • julie_sherwood
    #HelloMyNameIs Julie 👋🏻 (@julie_sherwood) reported from Kingston upon Thames, England

    @JoshQeh @ChazScholefield @EE Thanks both! I’ve been with @VodafoneUK for years but their telephone customer service is appalling so planning to change shortly

  • RicciQueens
    Lord Panache (@RicciQueens) reported from Wandsworth, England

    @EE I’ve had no service since yesterday unless I’m in WiFi using WIFI call, I can’t make calls.

  • Matt_Barber4500
    Matthew Barber (@Matt_Barber4500) reported from Wandsworth, England

    @EE Hi! Just to let you know that I’ve got full signal, & 4G, but internet isn’t working at all.

  • teresaspost
    Teresa Walsh ● (@teresaspost) reported from Merton, England

    @EE can you help? App is telling me I can upgrade but then saying no suitable plans? Whyyyyy???

  • NicholsGillian
    gillian nichols counselling (@NicholsGillian) reported from Kingston upon Thames, England

    @Tent_Peg @EE I’m trying to run a business and the network is dropping in and out constantly! I had better signal in Cornwall than I’m getting in Surrey!

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Hammersmith, England

    @VodafoneUK So - in short - Vodafone UK doesn’t support Family Setup on Apple Watch. Any plans to do so in the future or do I need to take my plan to @EE instead?

  • RojasLahoz
    Charli R (@RojasLahoz) reported from Brentford, England

    @EE Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.

  • DanWantsTech
    Dan Flynn (@DanWantsTech) reported from Twickenham, England

    @EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?

  • wesdbag
    Wes Baggaley (@wesdbag) reported from Richmond, England

    @EE DISGUSTING CUSTOMER SERVICE. EE DOES NOT DESERVE LOYAL CUSTOMERS. DO NOT USE. AFTER 15 YEARS CANNOT WAIT TO END THIS OVER PRICED CONTRACT. BEWARE OF HIDDEN EXTRAS. IF ANYTHING BREAKS DO NOT EXPECT A REPAIR OR REPLACEMENT. ARROGANT STAFF ON THE TELEPHONE AND IN STORES

  • Damien93
    Damien (@Damien93) reported from Richmond, England

    @EE my signal is awful today, whats going on?

  • rainbowfreak_x
    Bridge🌼 (@rainbowfreak_x) reported from Hounslow, England

    @EE are your app and website down? Can’t log onto either

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Monetization26
    Mr Gray (@Monetization26) reported

    @EE @JohnFal45158766 There is a main issue with your service today, and I just don’t know why non of your customer service team are advising customers of this!!!.

  • michaeljw_97
    Michael Williamson (@michaeljw_97) reported

    @EE Another guide rang me back. The call managed to hold but i did unfortunately fail the credit check like i suspected.

  • Hepworthclare
    Clare Hepworth OBE (@Hepworthclare) reported

    @akaMrsO @Hlrybuck @EE The people in my local ee shop are very nice. But They are so laid back -they're almost supine. BT owns EE - and they are just as bad. I am not comfortable in this digital age. Bring back carrier pigeons, morse code, proper telephones, the abacus and television with 3 Channels.

  • darrensnowecfc
    Darren Snow (@darrensnowecfc) reported

    @EE after given you basically 5 weeks to set up a new customer, had cancelled because 4 of your employees have lied to me, and I’ve still not received any equipment

  • Kiefer1667
    Marc Lancaster (@Kiefer1667) reported

    @EE I've done that, I just want an update to how long it will take, the links don't help nor does your live chat cos its ai and doesn't connect me to a real person

  • wiccacat1
    cat elston (@wiccacat1) reported

    @EE hi. I’m trying to set up my friends ee top box but we have no volume. We’ve tried resetting the box and pressing home/7 but nothing is working. Help!

  • matdodd
    Mad Dog (@matdodd) reported

    Ordered a new phone through @EE at 10am on Tuesday, still hasn't been dispatched and the online help is next to useless. I won't be able to take delivery for the next week so they'll just have to lump it.

  • Josh_Russ10
    Josh Russell (C) (@Josh_Russ10) reported

    @EE what the heck is going with your service lately? My connection has been woeful as of late

  • Craig_Bailey41
    Craig Bailey (@Craig_Bailey41) reported

    @tescomobile your phone signal is extremely poor, why is it so bad? Visited your St Helens store earlier today and couldn’t get a signal outside/inside the store! Oh and your WiFi is poo as well. Should have stayed with @EE but they’re mega expensive!

  • soupisready
    Martin Winstanley (@soupisready) reported

    @EE Your customer retention process has failed this week. initial transfer ok but no promised callback, no additional callback after escalation and a promise of another callback and promise of a line manager being copied in, latest promised callback from technical. didn’t happen