EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Wandsworth, Wembley, Kensington, Hammersmith, Surbiton, Richmond, Kingston upon Thames, Hounslow, Southall, Ealing, and Twickenham.

City	Problem Type	Report Time
Wandsworth	E-mail	1 day ago
Wandsworth	Internet	3 days ago
Wembley	E-mail	4 days ago
Kensington	Wi-fi	5 days ago
Hammersmith	Wi-fi	11 days ago
Hammersmith	Total Blackout	11 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Gavin Murray (@therealgavinm) reported 6 minutes ago from Brentford, England

  @EE why is your signal so crap around the stadium you sponsor #wembley

• 
  Jonny Pugsley (@jonathonfp) reported 6 minutes ago from Kingston upon Thames, England

  @EE what has happened to your signal in KT6? It’s non existent currently 🙄

• 
  🎄 Barnaby and Chris 🎄 (@AmbroseBarnaby) reported 9 minutes ago from Richmond, England

  @EE I haven’t been able to access much internet for two days in Twickenham on my mobile device. are there any issues. Thanks Barnaby

• 
  holly (@ANOBRAINHOLLY) reported 12 minutes ago from Hounslow, England

  hi @EE can you sort out the signal where i live it’s absolutely shocking i can’t even say a sentence without the line cutting out or going static.

• 
  Lucy Callis (@lcallis) reported 15 minutes ago from Wandsworth, England

  @EE @CollieGoLightly That doesn't work @EE I finally was able to start a message at 3.20pm and was told someone would reply- didn't get anything back and then you shut at 8pm. So something isn't working in your system atm!

• 
  Kurt Kiefer (@k1rtk) reported 16 minutes ago from Ealing, England

  @ThreeUK @ThreeUKSupport supposed to have ported my number from @EE yesterday, didn’t happen. Promised it would today and thus far hasn’t! V poor!!

• 
  tamara m (@tamara_mbz) reported 16 minutes ago from Hammersmith, England

  Hey @ee I keep getting booted offline by my router. And the support line keeps hanging up on me. Help?

• 
  Martin Tull (@MartinTull1) reported 23 minutes ago from Southall, England

  @EE It will never be sorted. Obviously the nearest EE mast doesn't reach this location inside the M25, so I won't be trying to land any planes anytime soon. When my contract us up, I'm off to my partner's provider. She has no such signal issues. Thanks anyway.

• 
  Ewan Stevenson (@EwanJStevenson) reported 23 minutes ago from Merton, England

  @EE, why is it that everyday there are problems with your network in SW London? I wake up with texts almost daily!

• 
  Dave Ahern (@CorkGourmetGuy) reported 27 minutes ago from Merton, England

  The last time I called @EE to try and sort out being overcharged for my mobile bill, I spent 1hr and 10mins on the phone to 5 different people in 4 different teams in 2 different countries and they eventually cut me off, without sorting the problem and never called back.

• 
  Dan Flynn (@DanWantsTech) reported 31 minutes ago from Twickenham, England

  @EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?

• 
  Niki Hutchinson (@nikihutchinson) reported 34 minutes ago from Wandsworth, England

  Anyone in SW London on @EE having ongoing network connection issues? Constantly cutting out and no 5G?

• 
  Lucy. (@Lgandara93) reported 35 minutes ago from Ealing, England

  @EE Good morning thank you for the reply, I canceled by text and I received a text back saying that the service was cancelled.

• 
  Paul Nagle LL.b (hons) Lawyer (@PNagle72) reported 37 minutes ago from Southall, England

  @EE having a horrible experience this month due to your app being down and I'm being charged extra money as a result I believe.

• 
  ponkysue (@ponkysue2) reported 40 minutes ago from Hounslow, England

  @EE still trying to ask you to sort the terrible reception for 4G in Grove Park Chiswick

• 
  Luis Andrés (@Luis_AndresM) reported 44 minutes ago from Richmond, England

  @EE good afternoon. I made a complaint on the 1st of June for incorrect invoice and received a call but wasn't unable to take it and have not received any feedback nor information. (ref: ID13124633) Best

• 
  Ronin Shaw (@RezxoShaw) reported 45 minutes ago from Kingston upon Thames, England

  @EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.

• 
  Helen Dixon (@HelendixonHelen) reported 53 minutes ago from Richmond, England

  @EE I’ve tried twice in two days’ running to perform the simple task of dropping off a phone at the Richmond store so that it can be sent off for repair. Your system is down for the second day running - this just isn’t good enough!

• 
  Charli R (@RojasLahoz) reported 54 minutes ago from Brentford, England

  @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

• 
  Jonathan Kelly (@JKBartsHeart) reported 55 minutes ago from Kensington, England

  @calluna23 @EE @Ofcom Didn’t even click it, never know what it’s designed to do

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rhys! (ʚ♡ɞ TWICE ‘26) (@haroobooriisu) reported 4 minutes ago

  .@EE Are you experiencing any issues with logging in? I have been completely signed out of the app & now unable to log in?

• 
  Gav (@aftertheflood_) reported 9 minutes ago

  @EE send me a link to the service checker so i can check that first. i want to know if you are reporting outages. thanks

• 
  Simon O'Hagan (@OSimon79904) reported 12 minutes ago

  @EE So it had to be the Champions League final when your nationwide hub problem caught up with me, right? At one point your helpline guy had me hunting round for a paper clip. Like - when did YOU last have need of a paper clip? This is amateur stuff. Worse than Gabriel’s penalty.

• 
  GEORGE (@gogs42) reported 17 minutes ago

  @EE hi there what has happened today? App doesn’t work when trying to log in. Tried to amend my package and your staff saying all their systems are down? Can you provide an update please.

• 
  North Wales Business Energy 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@NWalesEnergy) reported 21 minutes ago

  @EE how do we resolve this issue ?

• 
  DomLarkin65 (@DomLarkin65) reported 21 minutes ago

  @EE I’ve moved from using mobile broadband to fibre. Wanted to send back my Smart 5G hub. Told by your customer services that you don’t want and that it’s down to me to dispose of it (“or keep it”). That’s very wasteful. And assumes that I’m responsible for recycling Any comment?

• 
  realales (@realales109) reported 22 minutes ago

  @EE You never offered a resolution or response!!!

• 
  prince’s adore x (@privwithadot) reported 24 minutes ago

  @EE your customer service towards customers that have YEARS of honouring contracts is probably the worst thing ive ever come across, i cant even get my stolen phone replaced. Its the most unprofessional and disgusting service ive ever had

• 
  Equilan (@Equilan) reported 31 minutes ago

  ffs @EE sort your 150 crap out. Trying to pay my bill Option 1, to pay your bill, Option 2 to pay someone else's bill or Press star for something else. Doesn't let you press star just repeats that same options over & over. so can you get someone from EE to call me.

• 
  Aingeal (@AngieCa26314731) reported 37 minutes ago

  @EE Sadly my phone is not receiving calls or sending texts and as your system is down I was informed nothing can be done until late tomorrow at best. No way of contacting to explain problem as no email contact - letter only which you will receive. The day I moved to you was a mistake