EE

EE Outage Report in Richmond, Greater London, England

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Richmond, Greater London, England 12/13/2025 16:45

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Richmond, Greater London, England

The most recent EE outage reports came from the following cities: Hammersmith, London, City of Westminster, Harringay, Weybridge, Wembley, Paddington, City of London, Wandsworth, Uxbridge, Islington, Croydon, Southwark, Tower Hamlets and Kensington.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomHarringay Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • andycoxonuk Andy Coxon (@andycoxonuk) reported from London, England

    @MrChrisPassey @scotthayesss @EE BOYS!!!! I’m on @ThreeUK sim only £15 a month #wtf

  • ItsIyke_ MelancholyWolf (@ItsIyke_) reported from Merton, England

    @EE hey the green light is on my router but the broadband is down. None of my devices can connect!

  • rustykidneys A girl has no name 🐺⚔ (@rustykidneys) reported from Camden Town, England

    @EE Thank you. Your team member was great. My mum was on the train home and couldn't call herself, and my stepdad's phone kept losing signal, so I had to on her behalf. I was afraid this was going to be a problem but he was very sympathetic and sorted it out.

  • BoDighe Boris Dighe (@BoDighe) reported from Harrow Weald, England

    Just had to unfollow the official @EE account due to constantly having my timeline filled up with far right white nationalist rubbish because 'EE follows them'... Don't want to see it as extremely bad for my mental well being 😔

  • life_of_nads Life of Nads (@life_of_nads) reported from City of London, England

    @Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Waited 2 hours to speak to customer relations at Three. Finally someone explained to me that it’s basically because Apple hasn’t delivered the phones to anyone and they’re waiting for a new batch...

  • iKaremk HaflaNextDoor (@iKaremk) reported from Hillingdon, England

    @EE hi I need some help with my account

  • JimGormleyPhoto Jim Gormley (@JimGormleyPhoto) reported from Esher, England

    @EE Can't even get 2g here, how do we get someone to take notice of a bad reception area

  • LynsLot Lynsey Smith (@LynsLot) reported from Croydon, England

    @EE went to ur Croydon shop to get an new iPhone. After 1.5 hours of going through the process (as a poor trainee was having difficulty) we were told we couldn’t get one.The manager Daniela didn’t give an apology&was extremely rude. Thanks for wasting our Sunday. Shocking service

  • Dawn4Io DAWN4IoE (@Dawn4Io) reported from Camden Town, England

    @NoServiceHereUK no data on Euston platform despite good signal on @EE

  • westiee Alicia (@westiee) reported from Richmond, England

    @EE Shocking customer care! Contacted you on 19/9 to remove my grandad’s mobile number from my account following his passinf yet you are still charging me for it! Please DM me ASAP

  • MattWyattUK MΔTT WY∆TT (@MattWyattUK) reported from Ealing, England

    Hi @EE - just wanted to let you know about their truly awful experience I have had with DPD. I will be receiving my phone a week after it was due to arrive. Their customer service team have lied to me on 3 consecutive days about its delivery.

  • Rikkilawton Rikki Lawton (@Rikkilawton) reported from Borehamwood, England

    @TalkTalk Thanks but no thanks. I’ve just spoken with cancellations and decided to leave and go with @EE who have guaranteed me service. So incredibly disappointed with @TalkTalk

  • dazzgedd73 dazz ii am (@dazzgedd73) reported from Spelthorne District, England

    Wow @EE signal is so bad today the call sounds like a robot and then drops out #eedown #eesignal #ee @DowndetectorUK

  • Mazipita Mazi Pita®️ 🇳🇬🇬🇧 (@Mazipita) reported from Borehamwood, England

    @EE I have tried these but still not working. Still says SIM not provisioned for voice call

  • amawson Andrew Mawson (@amawson) reported from Tottenham, England

    @EE Come on...you can't defend this.... The performance is poor and certainly not what a 4g user would expect. You should've providing more bandwidth to share in known busy places... If I was out in the countryside or in the lake District I a could understand but not as KX station

  • StephenMcGlynn Stephen McGlynn 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@StephenMcGlynn) reported from Merton, England

    @EE are nearly as bad as @DirectLine_UK 🤪 one of those terrible customer service days. #AnswerthephonesPlease #AwfulAwfulService

  • dazzgedd73 dazz ii am (@dazzgedd73) reported from Spelthorne District, England

    @EE we have terrible signal in sm6 can u update

  • life_of_nads Life of Nads (@life_of_nads) reported from Islington, England

    @Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Damn! Can’t believe they don’t even have any in stock anywhere... such a mess 😭

  • Mazipita Mazi Pita®️ 🇳🇬🇬🇧 (@Mazipita) reported from Borehamwood, England

    @EE Hi, this issue has been resolved. I had to get a new SIM card

  • Dynan5 Martin Dynan (@Dynan5) reported from Croydon, England

    @EE I bought the phone off @EE and pay £180approx a month to @EE so think I’m well within my right to get you to fix this and give me a loan phone! @Apple require appointments etc which is not ideal

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Lindzspoon Lindz (@Lindzspoon) reported

    @EE are the worst company ever, after making a purchase the amount was taken from my account twice, was supposed to be refunded in 3 days, still waiting, now my bank is overdrawn, My DD’s haven’t been taken and still no further forward!! Avoid at all costs !!

  • AlyceaMarxBlack Aly (@AlyceaMarxBlack) reported

    @EE I’ve tried turning my WiFi off and on, nothing. I use the station every day so it’s a persistent issue

  • iamOlly iam0lly (@iamOlly) reported

    @EE someone on your mobile phone network is trying to pretend to be me and scam my mother via sms, what can I do to report this?

  • GRWJess Jessica Green (@GRWJess) reported

    @EE can do you help me with an order I placed on 12th? I’ve had no order updates, your tracking feature doesn’t work and there’s no given ETA. Please dm me 🙏

  • Wild1145 Ryan Wild (@Wild1145) reported

    Would be a true novelty that in 2021 (Nearly now 2022) someone between @EE, @WeAreOpenreach or my local MP bothered to do anything about the fact that our broadband continues to be so poor in this area that most of us have to go into an office to do our jobs just to video call...

  • michaelbell11 Michael Bell (@michaelbell11) reported

    @EE please help. Trying to order new phone online and it’s stating that I have to call to confirm order. After 35min on hold there’s still no answer. Is there any way to complete this online?

  • Paul_13_Harris Paul Harris (@Paul_13_Harris) reported

    @EE is the app down at the moment? Updated earlier and now not working.

  • Amamoon6 A.mamoon (@Amamoon6) reported

    @EE @MarcAllera what a sad experience i have had with your customer team today. Your staff shouting and yelling at me making an enquiry about upgrade. Been a customer for 7 years paid 12k in terms of bills. What a horrific day to start with. Disappointed and gutted.

  • leerussell75 Lee Russell (@leerussell75) reported

    @EE I'm appalled by the shocking service I have received throughout this situation. I have been a customer since before EE took over from T-Mobile. Whilst on holiday I experienced problems with my phone, not being able to call or receive calls and not being able to use data.

  • DuncanRees Duncan Rees (@DuncanRees) reported

    @EE possibly the worst broadband I’ve experienced more buffering than a hand car wash - #pants