EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Southall, Kensington, Wembley, Ealing, Hammersmith, Hounslow, Hampton, East Molesey, Wandsworth, Feltham, Hayes, and Greenford.

City	Problem Type	Report Time
Southall	Internet	11 hours ago
Kensington	Phone	1 day ago
Wembley	Internet	2 days ago
Wembley	Phone	2 days ago
Ealing	Phone	3 days ago
Hammersmith	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  topcat500 (@theresacoote) reported 2 minutes ago from Brentford, England

  @EE is there a problem with your network in the ha9 area everyone in the household are having signal trouble we’ve all only got 1 bar sometimes pushing to 2 bars

• 
  Lucy Callis (@lcallis) reported 3 minutes ago from Wandsworth, England

  @EE @CollieGoLightly That doesn't work @EE I finally was able to start a message at 3.20pm and was told someone would reply- didn't get anything back and then you shut at 8pm. So something isn't working in your system atm!

• 
  Doug (@dougmortonagain) reported 6 minutes ago from Ealing, England

  @EE I was, but the signal seems to be back now. Thanks anyway!

• 
  James C Green (@jamesCgreen93) reported 13 minutes ago from Kingston upon Thames, England

  @EE very disappointed with your customer service, and to find out you have still been charging me after I requested my contract to be cancelled

• 
  Pawlie (@Si11y3gg) reported 14 minutes ago from Richmond, England

  @VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.

• 
  Gavin Wrigley (@pheauteau) reported 19 minutes ago from Hammersmith, England

  @EE 5G. Download speeds looking good. So why are upload speeds comparatively slow? I’m getting faster uploads on 4G!

• 
  Anit (@anit3) reported 23 minutes ago from Brentford, England

  @EE Hi @EE, the problem is still persistent. Started again at 4:30pm. Thanks.

• 
  gillian nichols counselling (@NicholsGillian) reported 24 minutes ago from Kingston upon Thames, England

  @Tent_Peg @EE I’m trying to run a business and the network is dropping in and out constantly! I had better signal in Cornwall than I’m getting in Surrey!

• 
  LL.b (hons) Lawyer (@PNagle72) reported 24 minutes ago from Southall, England

  @EE It was the upload Anne-marie, no issues with the service, I'm currently volunteering so money is tight, so I'm looking for some sponsors who understand CSR.

• 
  Vìncere. (@VictorJ1987) reported 24 minutes ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  MarleneJohnson (@MGVanessaJ) reported 25 minutes ago from Southall, England

  When you call @EE you hear a message that they’ve been voted the best for 8 years. WHAT A JOKE! I have had the worst internet service but locked in 2 year contract even though I haven’t received the service I pay for. Now have to pay another provider just to be able to work.

• 
  holly (@ANOBRAINHOLLY) reported 29 minutes ago from Hounslow, England

  hi @EE can you sort out the signal where i live it’s absolutely shocking i can’t even say a sentence without the line cutting out or going static.

• 
  Jimmy (@jimmyb01) reported 33 minutes ago from Merton, England

  @EE is MyEE down? Can’t log in on app or website

• 
  DarkBeige (@Beige29) reported 38 minutes ago from Merton, England

  Now I have the truly truly shit @EE freeview package (literally the worst selection of channels on earth but boy is it cheap broadband) I only watch the main 5 channels or SVOD. W, Dave, ITV2 etc are dead to me

• 
  Anit (@anit3) reported 43 minutes ago from Brentford, England

  @EE Yes, I am. However, due to a very poor service and support for Broadband since switching to @EE, I would like to cancel out of this contract, without early termination charges, as I did not originally intend to breach the contract. It’s the poor service forcing me out.

• 
  Paul Harris (@slowalloon) reported 47 minutes ago from Hounslow, England

  @EE getting a bit fed up now. Haven’t been able to login to the app or online all day. Tweeted early this morning but no reply.

• 
  Benjamin Owens (@OwensBenjamin) reported 48 minutes ago from Hammersmith, England

  @VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

• 
  Ewan Stevenson (@EwanJStevenson) reported 49 minutes ago from Merton, England

  @EE, why is it that everyday there are problems with your network in SW London? I wake up with texts almost daily!

• 
  PM 🇺🇦 (@prasulm) reported 49 minutes ago from Brentford, England

  @VodafoneUK terrible reception. Down for two days Thankfully I could patch of the powerful @EE network.

• 
  Lucy. (@Lgandara93) reported 58 minutes ago from Ealing, England

  @EE Good morning thank you for the reply, I canceled by text and I received a text back saying that the service was cancelled.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grant Ingrams (@gji1964) reported 5 minutes ago

  @EE never had reason to complain but following you failing to turn up to upgrade my broadband you are sending repeated messages that I must return the kit & a list of penalty costs if I don’t. You know, the kit I continue to use as you failed to turn up. This is harassment

• 
  Louise Faulkner (@L_Faulkner1) reported 6 minutes ago

  @EE mobile phone bill has additional charges x 3 from other companies but no info whatsoever on what these are - help please?

• 
  Mark H (@Lordylord) reported 12 minutes ago

  @EE your tnt sports activation process is virtually non existent online. Wasted 45mins of my life before resorting to having to wait in queue for telephone support (god knows how much more waiting is needed there)

• 
  Martin Elliker (@MartinElliker) reported 15 minutes ago

  @EE And a total waste of time that is - I don’t want apologies, or someone to say sorry - I want a resolution to something that has been going on for nearly a month now - not fit for purpose is how I describe the (non) service I have received from everyone I have dealt with so far

• 
  Dr Jonathan Lauderdale (@jon_lauderdale) reported 15 minutes ago

  @EE Hi, I think my number has just been put into hibernation, and I'm having trouble reaching a representative at your phone number (for some reason, I can't interact with the menu system). Can you help me?

• 
  Naomi Langford-Wood (@NaomiLWood) reported 17 minutes ago

  @EE what’s happening? I’ve received another text saying that equipment is ‘in its way’. It’s already been cancelled in July but EE refused to collect it having left 3 unwanted boxes in my front doorstep for me to fall over. This building is structurally unsound and the equipment isn’t needed. I was told by EE to put it in my recycling bin but the council refused to take the bin with your junk in it. EE customer service is a nightmare

• 
  Mr Gray (@Monetization26) reported 18 minutes ago

  @EE So today our internet has been down since 10:30am, 30 houses have no internet so there sending an engineer out tomorrow he’s going to be busy!!!!! Why didn’t they just say there’s a site wide outage!!!!.

• 
  Martin Elliker (@MartinElliker) reported 19 minutes ago

  @EE @EE @Ofcom - I’m fed up with calling you and getting nowhere - the best support you can give me is getting the premium service I’m paying for up and running and rather than me having to chase you - how about someone gets your act in order and call me - Such a shame are you real?

• 
  Liamm Scribbins 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@ScribbinsLiamm) reported 23 minutes ago

  @EE That number doesn't work, beeps 3 times and disconnects. Can't even speak to a human, bloody joke 😡

• 
  RageByRich (@RageByRich) reported 25 minutes ago

  @bmstewart2004 @EE are no different. I get a message to extend my contract when it ends in November with "great offers" but I'll be paying £3 more per month through the app (currently £49.99/mo). They want me to "contact customer services" to talk about it but no, I shouldn't have to. I can wait until my contract ends, then go through my Zable Credit Card and take advantage of the same speeds, etc for £25/mo. You want to retain your customer vase, EE should offer the same prices as "new customers" on the app. Which is where we are told to do all our business.