EE Outage Report in Richmond, Greater London, England
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The latest reports from users having issues in Richmond come from postal codes TW10 and TW9.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (42%)
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Phone (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent EE outage reports came from the following cities: London, Wandsworth, Hackney, Southwark, Paddington, Waltham Forest, Islington, Wembley, City of Westminster, Epsom, Croydon, Uxbridge, City of London, Gerrards Cross and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Phone | |
| London |
Total Blackout | |
| Wandsworth |
Internet | |
| London |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Chloe Driver
(@Chloe_Driver) reported
from
Borehamwood, England
@EE Absolutely Disgusted! Been without internet for 2 weeks! Was told someone would come today 8 -1& no one attended. I have had my mobile contract with you since 2008 so definitely will be leaving in November! Terrible customer service! #eebroadband #terriblecustomerservice #ee
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Yusif Ali
(@yusif0ali) reported
from
London, England
@EE what is going on with this broadband?! Since Saturday I’ve been expecting a call back by someone to cancel and no one has called back. I’ve been calling all day to speak to someone to be told by an automated message to call later then hangs up! 😤😤😤
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Doug
(@dougmortonagain) reported
from
Ealing, England
@EE I was, but the signal seems to be back now. Thanks anyway!
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dazz ii am
(@dazzgedd73) reported
from
Spelthorne District, England
@EE can you confirm why we have no signal in our area today TW16
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Deborah Brown 🇪🇺
(@Streethats) reported
from
Hammersmith, England
@EE morning... can't login to my account... any issues?
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Jonathan Kelly
(@JKBartsHeart) reported
from
Kensington, England
@calluna23 @EE @Ofcom Didn’t even click it, never know what it’s designed to do
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OnlyGayWorthKnowing
(@HrHJamesKnight) reported
from
Spelthorne District, England
@EE why ain’t I got no service and my WiFi calls are weak my bills not cheap every month I don’t expect to not be able to make a basic phone call
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Jimmy Ellison
(@JimmyEllison15) reported
from
London, England
@EE I'm receiving an error 38 message whilst trying to send a text, is there a problem on the network?
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Oh Fuffuxake!
(@TheChauffeur_) reported
from
Richmond, England
Dear @VodafoneUK As you haven't bothered giving me the service I'm paying for, I was wondering, do you have the number for @EE?
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Doug
(@dougmortonagain) reported
from
Ealing, England
@EE Hi, the issue has returned. I have no service again.
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Ari Gork
(@arigork) reported
from
Camden Town, England
@VodafoneUK Morning team. Weird one. On an iPhone Xs and Samsung S10e both Vodafone contracts-Speedtest shows under 2MB download-both phones show 4G with 2-3 bars. My other Xs on @EE with similar signal bars has over 100MB download. Something up with your 4G?
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Craig McRae
(@craig_mcrae) reported
from
Lambeth, England
@EE To be quite honest it's never been that great (<5mbps). Usually I can stream music while in the park. Yesterday it was just horrendous. Feels like Clapham/Brixton/Stockwell never gets the lightning fast speeds of central London (160mbps in Covent Garden), don't see it wfh though.
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lauren
(@wanderlaurst) reported
from
Wandsworth, England
@ee is there an issue with your mobile app? I can’t dial internationally and I also can’t view my extra charges to see if they’re the issue #ee #eemobile
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Hi Chris, nothing happens. I love tried with numerous calls. The conference call function just does not work. You welcome to try it your side on your phone and you’ll see. EE doesn’t support this feature it seems.
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Please help out. I know I’ve asked this before but we not in the 90’s anymore. On my iPhone I’m unable to merge calls, eg I call someone, put them on hold and call another then merge. When is this basic feature that all phones have going to be enabled on ur network?
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Depraved Acid
(@DepravedAcid) reported
from
Hounslow, England
@EE And more expensive than Three and less data than Three and EE’s customer services make promises they don’t document and won’t keep.
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Chloe Driver
(@Chloe_Driver) reported
from
Borehamwood, England
Disgusted @EE I have been a customer since 2008 & decided to get broadband. Have been left without internet for 2weeks Told I had an appointment 8-1 today & no one turned up so leaving & changing my mobile contract! Useless customer service! #ee #avoidee #terriblecustomerservice
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Doug
(@dougmortonagain) reported
from
Ealing, England
@EE hi, I have no signal in W5, is there a fault?
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Lady Vix Seaxman
(@VixSeaman) reported
from
Richmond, England
Hello @EE what's happened to the 4g in Twickenham? I waited all morning for my GP to call me on the phone and when she finally did. Twice the connection was so bad she couldn't hear me answer so hung up! My data has been slow all morning🤬
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Michael Wilkinson
(@ThatMichaelW) reported
from
Camberwell, England
From my perspective this highlights how big companies like @EE need to work harder on their customer experience. They are prioritising processes over people rather than being customer-centric and finding a solution that leaves them happy.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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tim davies🏴
(@shoottheshi7) reported
@EE I am trying to contact your cancellation service but it keeps saying there are issues.
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Paul
(@paulhayward200) reported
@EE How long is it acceptable to have a network problem ? It has now been going on for 3.5 weeks with no end in sight ?
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Dr Amanda Dolan
(@WeegieGeologist) reported
@EE Hi, Is voicemail down? or has the number changed? I can't seem to access mine at all
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Steven Arnott
(@ScotBusDriver) reported
@EE Hey Tom, honestly I have no idea what’s going on with it right now. App says suspended, your system says I’m not, my brain is trying to complete with basic life etc. just want you to know that this wasn’t a dig directly at EE. It was more asking for help because I can’t do this
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Mark McGregor
(@MNMcGregor) reported
Hi @EE ! Just received your friendly email about my mobile phone bills going up by inflation PLUS 3.9%. So that's, what, nearly 10% rise? Assuming I can cancel? Thanks!
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shakil
(@shakstar7) reported
@EE Hey Jess, I would happy to take my time out and train your customer service team on how to deliver great customer service. You are known as no.1 network but it is sadly not for your customer service.
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Damien aka Techno
(@Damienc1985) reported
@EE Yeah I can cancel early for over £2500 because I have a watch, phone and xbox on my account. What I refuse to accept is that I have £8 increase to use my phone, even though its not actually going to cost more to EE to provide that service or £5 extra for my watch!
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Lee Stewart
(@ls_1983) reported
How @ee can justify a 9% price increase when the service gets worse and worse is beyond me
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T. 👸🏿
(@TxTeii) reported
Why am I paying for 4G but constantly have 1 bar of signal @EE 😡
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Damien aka Techno
(@Damienc1985) reported
@EE Believe me when I say I know the costs of building your network since I designed some of it years ago. It's just pure greed plain and simple, not once has EE ever said, "We are not going to put your bill ip this year" it's always just under an inflation rate increase or bang on!