EE Outage Report in Richmond, Greater London, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at EE
EE is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (29%)
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Total Blackout (12%)
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Wi-fi (12%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent EE outage reports came from the following cities: London, City of London, Paddington, Wandsworth, Hackney, Brentford, Wembley, Tower Hamlets, Woking, Hammersmith, Islington, Hounslow, Croydon, Southwark and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of London |
Internet | |
| Paddington |
Internet | |
| London |
Phone | |
| Wandsworth |
Phone | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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David Cheung
(@AviatorDavid) reported
from
Hillingdon, England
@EE Hello Russ, it is 4G mobile conn, which is way slower than 3G conn. Raised & escalated with @bt_uk, but as network belongs to EE, nothing they could do. Please help!
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Shane Gillespie
(@ShaneGillespie) reported
from
London, England
I’m very disappointed in the service we have received by @EE for the last 2 weeks, regarding one of the stores, and customer service on the phone..... I don’t understand why EE has gone down hill they are the best network or should I say not the best network anymore 😡
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A girl has no name 🐺⚔
(@rustykidneys) reported
from
Camden Town, England
@EE Thank you. Your team member was great. My mum was on the train home and couldn't call herself, and my stepdad's phone kept losing signal, so I had to on her behalf. I was afraid this was going to be a problem but he was very sympathetic and sorted it out.
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David Cheung
(@AviatorDavid) reported
from
Hillingdon, England
@bt_uk and @EE, can some1 pull their finger out and fix my 0.3Mbps 4G conn @ my workplace TW6 2FL. Like this for 3 months and still no resolution! 😤😠😡
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John
(@SaffaJohn) reported
from
City of London, England
@EE fantastic service from Qasim at your Canary Wharf,London store today. He helped fix my elderly fathers phone.What a star.
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Alicia
(@westiee) reported
from
Richmond, England
@EE Shocking customer care! Contacted you on 19/9 to remove my grandad’s mobile number from my account following his passinf yet you are still charging me for it! Please DM me ASAP
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Andy Coxon
(@andycoxonuk) reported
from
London, England
@MrChrisPassey @scotthayesss @EE BOYS!!!! I’m on @ThreeUK sim only £15 a month #wtf
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Alex King
(@alexkingtweets) reported
from
Merton, England
@Ofcom you may want to check @EE new unlimited data plans and their misselling of them. They claim you can gift 100GB but they don’t tell you until after that if you use data, that reduces your giftable allowance. Clear misselling here and even the @ee customer services agree!
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Jason Miller
(@sparkyjm1974) reported
from
City of London, England
@EE you can’t ignore the issue where your apparently not paying land owners in TN29 Kent, it will not go away.
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Quoc
(@quocdang) reported
from
Camberwell, England
@colincooper363 @VodafoneUK @EE Nope - I called their support line everyday and they keep telling me to wait another 24 hours
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Daniel Spencer - Headshot Photographer
(@HeadshotsDaniel) reported
from
Camberwell, England
@malmborg Damn it... I thought that was bound for an @ee billboard!
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David Cheung
(@AviatorDavid) reported
from
Ealing, England
@EE I do not appreciate that EE passing the buck to BT when it is clearly your mask at the location is malfunctioning when both EE and BT customers are facing the same issue.
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Hannah
(@absentxminded) reported
from
Spelthorne District, England
Great work @EE you send me a text to tell me my phone is ready to collect, I take time out of my work day to pick it up and the store tell me it’s not there. Considering the network issues I’ve had for he last 4 months, I really don’t know why I’ve signed up for another 24 months
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HaflaNextDoor
(@iKaremk) reported
from
Hillingdon, England
@EE hi I need some help with my account
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Jason Miller
(@sparkyjm1974) reported
from
City of London, England
@ee @TheSun @DailyMirror @DailyMailUK @KentishExpress @Telegraph EE are apparently not paying their wayleave agreements and therefore their customers are without service but paying for it
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Nick Burlin
(@nicholasburlin) reported
from
Kingston upon Thames, England
@EE What has happened to your signal in #Surbiton lately. Can barely get any connection in that neighbourhood. Please get it sorted!
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Dave Arnold 🏳️🌈
(@DaveArnold91) reported
from
Camberwell, England
@EE Data speed is very slow sometimes less than 5Mb/s
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@EE are nearly as bad as @DirectLine_UK 🤪 one of those terrible customer service days. #AnswerthephonesPlease #AwfulAwfulService
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paula long
(@slex_542865) reported
from
Leatherhead, England
@EE why did you advise me yesterday to go to a EE shop to fit an EE Sim into an orange phone. Bad advice. And apparently it happens a lot
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Quoc
(@quocdang) reported
from
Camberwell, England
@VodafoneUK @EE 12 days still have the same issue....
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Joe
(@iosef_g) reported
@EE Tried my laptop, pc and my phone, all showed the same problem and there's none left in stock now, bit disappointing
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Carl clarke
(@Cc202490) reported
@CanaleLiam @EE Yep so bad absolute joke am so pissed off been with EE for years looks like we will have to wait another 6 month
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*Chloe_Louise*
(@chloeballard) reported
@EE I never recieved my email to say they were back in stock! Thankfully my partners gets stock updates to his phone and we got on just in time... just hope it’s gets processed soon!!
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Lydia Rodrigues
(@Dearlyds) reported
.@EE what gives - 6 months since I joining a plan to include @AppleMusic and STILL not receiving it. Yet you’re happy to take the full charge for the price plan despite not delivering at your end of the service. How is this good customer care?
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Lydia Rodrigues
(@Dearlyds) reported
@EE I appreciate you want to take this private. I know what the issues are, it’s not something you can resolve, my gripe is that I’m paying for a plan with a smart benefit that I’m not getting and EE thinks it’s ok to still charge me full whack. Outrageous customer service.
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Dan
(@Dan37791944) reported
@EE well what a complete joke this morning was sat in your store waiting for a ps5 when I finally managed to add one to my basket I had to get a pin sent through that never arrived what an absolute joke thanx EE
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Barry Gasgarth
(@TheBazGaz) reported
@andy_martin9 @PS5UKStock @EE You can't access via website- you have to login via the myEE app > my plan > add to plan
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Matthew Harrington
(@10n6) reported
@EE so I call to try to leave. No phone or sim now so tried to get sorted but ran out of time... You can login and sort I was told. Lots of pain later managed to sort my online access and logged in... and... "Call us to leave" Really!!!!🙄 It should be an end-to-end UX guys!
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Carl clarke
(@Cc202490) reported
@EE @deepaks82 Can I ask when I tried to get on the website I kept getting the site is under maintenance page on both my phone and my pc I registered to and never got an email my experience has been so poor with this
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Sadia Ahmed
(@SadiaAh95089488) reported
@EE @andy_martin9 I am a customer of over 10y and registered for the ps5, I still have not received any notification that ps5 was here, and I am still on website and it says out of stock...waste of time