EE Outage Report in Richmond, Greater London, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 31: Problems at EE
EE is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (47%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent EE outage reports came from the following cities: London, Croydon, Hackney, Wembley, Southwark, Hammersmith, Waltham Forest, Warlingham, City of London, City of Westminster, Borehamwood, Paddington, Wandsworth, Muswell Hill and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Mr P
(@adrian_pennelli) reported
from
Croydon, England
So @EE when you say you wouldnt is that because you physically can't or is it because you choose not too despite the fact you're going to loose a customer. Unbelievably poor. #poorservice #EE @MartinSLewis @BBCWatchdog
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@EE After renewing 3 contracts with you at £2500 per year for the last 23 years @EE refusing to extend balance payment of £60 till mid January. Thank you #festivespirit #happynewyear2020 Additionnally, customer service is non existent after upgrade.
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Dave Arnold 🏳️🌈
(@DaveArnold91) reported
from
Lambeth, England
@dnlchrlsklly @EE Yeah EE I get no data signal in my street, nor in Streatham Hill, Balham, even London Bridge
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Dave Arnold 🏳️🌈
(@DaveArnold91) reported
from
Lambeth, England
@dnlchrlsklly @EE Average in central. Poor service in Fitzrovia/Marylebone tbh.
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Coopers Coffee Bar
(@CoopersCoffee) reported
from
Hillingdon, England
@EE Help I can’t get travel data pass to work online 🙄 & your offices are shut
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Mr P
(@adrian_pennelli) reported
from
Hackney, England
Ah well. So it will be good riddence to @EE at the end of my contract and hello to @virginmedia and @Virgin as they have been excellent dealing with my wife's issues unlike you lot. Dreadful service from @EE where the customer is taken for granted. #poorservice #poorcustomercare
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🎄🎅 AzzyKevmas 🎅🎄
(@AzzyChill) reported
from
London, England
.@EE's network in London really is questionable. I've had to rely more on WiFi here than anywhere in Sydney and that's from a country that brought you the NBN
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peter
(@peter33266430) reported
from
Hillingdon, England
@EE EE have completely messed up my bill again I just can’t believe it’s dressing me out , £129 for 1 month when I have unlimited minutes unlimited txts and unlimited Data I rang customer service she’s confused aswel so I don’t know what to do
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holly
(@ANOBRAINHOLLY) reported
from
Hounslow, England
hi @EE can you sort out the signal where i live it’s absolutely shocking i can’t even say a sentence without the line cutting out or going static.
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Kurt Kiefer
(@k1rtk) reported
from
Ealing, England
@ThreeUK @ThreeUKSupport supposed to have ported my number from @EE yesterday, didn’t happen. Promised it would today and thus far hasn’t! V poor!!
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David
(@David25892) reported
from
Lambeth, England
@EE shocking customer service. My complaint has been going on for weeks now and your staff are refusing to let me discuss with a manager. Not what I expected from EE.
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KG
(@kerem6okce) reported
from
Hackney, England
He deleted the tweet I couldn’t even see it. @EE needs to terminate ungrateful customers like this man.
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🎄 Barnaby and Chris 🎄
(@AmbroseBarnaby) reported
from
Richmond, England
@EE I haven’t been able to access much internet for two days in Twickenham on my mobile device. are there any issues. Thanks Barnaby
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dominnique karetsos
(@DKaretsos) reported
from
Richmond, England
@EE your network has been down for 4 days now in Twickenham ! Not good enough and yet you want me to pay full price for no service / network
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Mr P
(@adrian_pennelli) reported
from
Croydon, England
So @EE Im an unhappy customer I pay circa £50 a month for a mediocre phone & contract I have 11 months left on my contract & feel Im being taken for granted Im very dissapointed & dissatisfied I would not recommend your company Do the right thing #MobilePhones #EE #poorservice
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The Burtons
(@smartpicsuk) reported
from
London, England
@EE it appears somebody is trying to set a fraudulent account from my home address. Can’t get through to customer service. Acc no is 179351621
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Ian Davies
(@TheMist1701) reported
from
Spelthorne District, England
@EE hello, is there a problem with your payment system as tried to upgrade and keeps going to an error page when paying.
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Taimour
(@Taimsss) reported
from
Camberwell, England
@EE been a loyal customer for many years with multiple lines.... time for an upgrade think its time to move to @ThreeUK! As @ThreeUK are offering me a better deal for £17 cheaper. Your customer service agent response was "Okay, Cool!" #poorservice #
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Mr P
(@adrian_pennelli) reported
from
Croydon, England
@EE One of the worst companies I have dealt with and owned by BT too Loyalty to them appears to mean not one jot But loyalty is a 2 way door so I'll let my dreadful contract run out & walk away All they do is take take take #shockingcustomercare @MartinSLewis @BriTisHTeleCOmz
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Kirua
(@yehbmb) reported
from
Islington, England
@EE hey no service since this morning
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Helen Church
(@HelenCh56305022) reported
@EE been with EE for a long time now, My phone keeps dropping out when im talking,spoke to someone about a month ago she said that she will ring back,still waiting some problem.
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john mac
(@maccabruno) reported
@EE Apparently its a mast issue in my area its on its way out and a 5g one will be replacing it soon i hope. Ive switched on wifi calling in my settings hopefully that helps till then.
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foolhandy 💛
(@foolhandy) reported
This year I've left @StarlingBank, @EE, & @AskNationwide and none have asked why. If I was a business who'd lost a customer I'd want to see trends and if necessary change policy/procedure. This is valuable info and no one is asking for it. A quick 2 min survey would do. Odd.
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Ron
(@RR1885__) reported
@EE worst phone company going. Disgusting in fact.
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Emma Lemon
(@emmywee) reported
@EE Hi! I’m in the Taunton area and I have no service whatsoever! Do you know if it’s already a known issue?
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The Marvellous Muttdini 🏴🔰💜🤍💚
(@bigwows) reported
@JamesKennedyUK Zen is terrific for t’internet. @EE twice bricked my phone when abroad despite my buying an add-on for such use because they didn’t like me being on a legacy T-Mobile plan. (Tried a Giffgaff SIM the second time; it was fine so not a phone issue.) Horrifically irresponsible.
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dalriada
(@Mark__Eadie) reported
Never never never a ******* data signal when you need it @EE. You’re an utter ******* waste of space. Keep all your ******* offers and just provide the service I pay for.
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Mark D Pritchard Ⓥ 💙
(@MarkDPritchard) reported
@EE I’m still having the same problem. Nothing has changed.
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Dale Murphy
(@Dale_M90) reported
@EE Hi Rachel, I’m still on hold, been 16h, 32mins so far, just someone keeps popping up saying ‘please be patient someone will answer your call ASAP’ so I don’t want to put it down and leave my place..
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Will Murray-Phillips
(@EarthToWill) reported
@EE why is it that I'm asking your chat customer service agent basic questions and he cant' understand them?! Infuriating and bad service. I have no objection to companies using customer service teams in other countries but I'm not fluent in English. But...