EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Hammersmith, Wembley, Wandsworth, Kensington, Surbiton, Richmond, Kingston upon Thames, Hounslow, Southall, Ealing, and Twickenham.

City	Problem Type	Report Time
Hammersmith	Internet	2 days ago
Wembley	Internet	5 days ago
Wandsworth	E-mail	8 days ago
Wandsworth	Internet	10 days ago
Wembley	E-mail	10 days ago
Kensington	Wi-fi	11 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  shams (@SaaShamsu) reported 59 seconds ago from Wandsworth, England

  @Dinky63387209 @EE If you miss a payment they will charge you instantly but if you miss a job due to their bad network they don't care 🫤🫤🫤 you are lost when you are disconnected

• 
  Doug (@dougmortonagain) reported 1 minute ago from Ealing, England

  @EE hi, I have no signal in W5, is there a fault?

• 
  Jamie Boyd (@JamieBoyd10) reported 9 minutes ago from Wandsworth, England

  @VodafoneUK @VodafoneUK you’ve now sent two routers. They aren’t working. @EE we are really excited to sack off @VodafoneUK for you for quicker speeds, better service and better benefits. You don’t have much to live up to but as long as we have internet every day I think we will be happy

• 
  Stephen Tilney (@Stephen_Tilney) reported 10 minutes ago from Kingston upon Thames, England

  @EE Still no "Call Back".... Perhaps the signal is poor ?!

• 
  🎅🏻 Barnaby & Chris 🎄 (@AmbroseBarnaby) reported 11 minutes ago from Richmond, England

  @EE I have no 5G signal in the TW9 area when two weeks ago it was on full I was told there are no issue in that area but clearly there is. Not had a single second of 5G in same Area. Did all steps on my phone to see so I assume it’s a transmitter issue your end. Barnaby

• 
  gillian nichols counselling (@NicholsGillian) reported 12 minutes ago from Kingston upon Thames, England

  @Tent_Peg @EE I’m trying to run a business and the network is dropping in and out constantly! I had better signal in Cornwall than I’m getting in Surrey!

• 
  Charli R (@RojasLahoz) reported 12 minutes ago from Brentford, England

  @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

• 
  Lucy Callis (@lcallis) reported 14 minutes ago from Wandsworth, England

  @EE hi, I have broken my iPad- it was sat on accidentally at a funny angle. Screen is totally smashed and back is bent and has a small crack. I don't have insurance but it is still under warranty I think..... are you able to fix it?? Or am I screwed??

• 
  Luis Andrés (@Luis_AndresM) reported 17 minutes ago from Richmond, England

  @EE good afternoon. I made a complaint on the 1st of June for incorrect invoice and received a call but wasn't unable to take it and have not received any feedback nor information. (ref: ID13124633) Best

• 
  Mohamed Mahdi (@Mohamed87268245) reported 20 minutes ago from Brentford, England

  @EE I switched from 3 to EE sim only. EE made a complete mess of the deal. EE changed my mobile phone number without my knowledge, without my consent, without my permission. They caused me a lot of trouble. I called them and was told they need 3 days to fix the blunder; pathetic

• 
  The Big Bakes (@TheBig_Bakes) reported 33 minutes ago from Wandsworth, England

  @EE as a business that uses your services your reintroduction of Roaming charges is incredibly disappointing. EE is clearly not here to support business. We will be cancelling our contracts and moving to a provider who upholds fair charges. Look forward to the generic reply.

• 
  James Vertigan (@jamesvertigan) reported 33 minutes ago from Ealing, England

  @EE although I have had the Welcome texts from 150 on my iPad so I can definitely get texts from you, it’s just the MyEE registration code that’s not come through, although your colleague did help me top up by debit card over the phone which seems to have worked OK. 2/2

• 
  Ewan Stevenson (@EwanJStevenson) reported 39 minutes ago from Merton, England

  @EE, why is it that everyday there are problems with your network in SW London? I wake up with texts almost daily!

• 
  Neil Higley (@NeilHigley) reported 46 minutes ago from Royal Kensington and Chelsea, England

  @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

• 
  Wes Baggaley (@wesdbag) reported 47 minutes ago from Richmond, England

  @EE DISGUSTING CUSTOMER SERVICE. EE DOES NOT DESERVE LOYAL CUSTOMERS. DO NOT USE. AFTER 15 YEARS CANNOT WAIT TO END THIS OVER PRICED CONTRACT. BEWARE OF HIDDEN EXTRAS. IF ANYTHING BREAKS DO NOT EXPECT A REPAIR OR REPLACEMENT. ARROGANT STAFF ON THE TELEPHONE AND IN STORES

• 
  Victoria Seaman (@VixSeaman) reported 50 minutes ago from Hounslow, England

  Dear @SkyHelpTeam I called on Saturday to advise I'm moving house on the 23rd. I got home yesterday to find my broadband prematurely disconnected by you! And as I made the mistake of my phone network being @EE I have no data either! Egregious mistake by you guys

• 
  Theresa Godly (@GodlyTheresa) reported 52 minutes ago from West Molesey, England

  Thank you to @EE for putting my account on hold for 30 days with no need to make any payments until at least then. Making my way through all my service providers which is a bore but necessary

• 
  Depraved Acid (@DepravedAcid) reported 52 minutes ago from Hounslow, England

  @EE And more expensive than Three and less data than Three and EE’s customer services make promises they don’t document and won’t keep.

• 
  #HelloMyNameIs Julie 👋🏻 (@julie_sherwood) reported 53 minutes ago from Kingston upon Thames, England

  @JoshQeh @ChazScholefield @EE Thanks both! I’ve been with @VodafoneUK for years but their telephone customer service is appalling so planning to change shortly

• 
  Paul and Sir Fluffy 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇱 (@Praeceps69) reported 57 minutes ago from Hounslow, England

  @EE Very disappointed with your female members of staff today Feltham store. Rude & confrontational demanding that I respect her when she wasn't listening to my issue. You need to update your website to say that store collections need valid photo ID. You're loosing 4 contracts.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Garry Walker (@GarryWalker) reported 9 minutes ago

  @Etsphonebill @EE My AirBNB just cancelled on me. £450 down the drain. Router is still showing blue and giving me a login screen. Which means I just need an active username and password. They aren't willing to give me one. They say there is no possibility of compensation as my contract hasn't started. Technically they turned off my dead mothers internet. The only reason I agreed to a 24 month contract with them when I will mostly be in thailand is i need internet now. Im in a village where there is no phone signal. Maybe ebola is too harsh. Middle Eastern respiratory syndrome is more appropriate.

• 
  ollie thorne (@ollie_thorne) reported 9 minutes ago

  @EE Having spoken to an EE guide on the phone they tell me the service will not be fixed/resumed until tomorrow morning. My internet is still down and has been since lunch time. At what point do we seek compensation?

• 
  Warszawa 🖤🇺🇦🇪🇺 (@Warszawa2025_) reported 10 minutes ago

  @robbopalmer @EE I got a refund off them when I cancelled my contract then received 2 letters threatening bailiffs if I didn't pay the outstanding balance which was the refund they had sent me. Absolutely the worse customer service I've experienced 🙄

• 
  Kevlaa (@Kevlaa6) reported 10 minutes ago

  Companies I have tried to deal with in the last week with really bad online help @TheAA_UK @Allianz @EE Still not reseolved after a week

• 
  @chris51141091 (@chrisLp44) reported 11 minutes ago

  @England @EE None absolutely awful can only win 1-0 against new Zealand the stadium was really empty too

• 
  Noah (@N_UK4_) reported 12 minutes ago

  @EE I have been on a call with your customer service for 55mins and that didn’t help. I would highly appreciate if you could get back to me with some answers! Thank you

• 
  Ben Jenkins (@benjenkins_ldn) reported 12 minutes ago

  @EE your team have left me stranded without a useable number without a workable solution. How can I get my previous number ported to another network?

• 
  Alfie (@Cluelez9) reported 13 minutes ago

  @EE has the network been down the past few days ive had signal and 5G but it dosnt seem to work or load anything pages, or texts,calls over WiFi, ive restarted my phone multiple times

• 
  Aingeal (@AngieCa26314731) reported 14 minutes ago

  @toadmeister Should be the case in all places of employment - in particular educational establishments at all levels. Problems with @EE but would not go near their store in Livingston yesterday as draped in progress pride flags. Only British Heart Foundation had similar. Sorry changed

• 
  Andrew Walker (@filmAlive) reported 17 minutes ago

  @EE hi. I left EE yesterday using my PAC code however as I was on a full works plan my account is still showing the watch data which was included is still active. I've tried to contact live chat in the app but it won't put me through when I ask to speak to an agent. Help please