EE

EE Outage Report in Richmond, Greater London, England

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Richmond come from postal codes TW10.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Richmond, Greater London, England 01/27/2026 06:45

January 27: Problems at EE

EE is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Richmond, Greater London, England

The most recent EE outage reports came from the following cities: London, Hackney, Wembley, Ashtead, Merton, Southwark, Fulham, City of London, Camden Town, Wandsworth, Croydon, Shepperton, Paddington, Harringay and Southall.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomHackney Internet
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomWembley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • jason_coppin Jason Coppin (@jason_coppin) reported from London, England

    @EE still waiting for my 5G SIM card which I ordered on Wednesday morning. Allowing for Covid delays, would have expected it here by now via first class post. If you weren’t the only decent 5G signal round here, would be thinking about cancelling! 😳

  • jmcomms Jonathan Morris (@jmcomms) reported from Camden Town, England

    @dazzabird @EE Never went further than Stratford tonight.

  • MontyWanty John Want (@MontyWanty) reported from Spelthorne District, England

    Hello @EE - why is roaming abroad blocked on one of my numbers? You’ve only recently changed it, and I can’t change it via my user account on your website or app! I have checked the device and all settings are right and it’s connected to your network.

  • rainbowfreak_x Bridge🌼 (@rainbowfreak_x) reported from Hounslow, England

    @EE 3 days trying to contact you and I’m just being ignored. Horrible service to say the least. Don’t think I will continue with EE going forward.

  • rainbowfreak_x Bridge🌼 (@rainbowfreak_x) reported from Hounslow, England

    @EE @lilphonicsfan Pretty annoying that I can’t get a response from absolutely anyone. Not the service expected. Never had an issue before this which is just disappointing

  • deluxie Neil Lux (@deluxie) reported from Harrow Weald, England

    @EE why is there no service in Stanmore, HA7 struggling to make any call... this is not the first time

  • Damien93 Damien (@Damien93) reported from Richmond, England

    @EE my signal is awful today, whats going on?

  • DisneyDreamer30 Baby J (@DisneyDreamer30) reported from Tottenham, England

    @MsIndieGo @EE @chunky_mufc Not aware of any issues? Are you joking? Every person you are now responding to is having the same issue!

  • AmbroseBarnaby 🎅🏻 Barnaby & Chris 🎄 (@AmbroseBarnaby) reported from Richmond, England

    @gempopmoo I’ve now got an unlimited mobile data package with @EE On my mobile I don’t need the above service any more glad to be rid of them just awaiting a envelope so I can send equipment back. B.

  • Laura_Rads Laura 🐐 (@Laura_Rads) reported from Wandsworth, England

    @sarahbrookes1 @EE Absolutely agree!! Instead it’s new customers. Been that way for years that’s why it’s so bad

  • AmbroseBarnaby 🎅🏻 Barnaby & Chris 🎄 (@AmbroseBarnaby) reported from Richmond, England

    @EE I have no 5G signal in the TW9 area when two weeks ago it was on full I was told there are no issue in that area but clearly there is. Not had a single second of 5G in same Area. Did all steps on my phone to see so I assume it’s a transmitter issue your end. Barnaby

  • EwanJStevenson Ewan Stevenson (@EwanJStevenson) reported from Lambeth, England

    @EE how much longer will there be network issues in SW4? It’s starting to get really frustrating now

  • DisneyDreamer30 Baby J (@DisneyDreamer30) reported from Tottenham, England

    @EE Is there a problem with My Account? It says I have no devices and I need to add a number?

  • slowalloon Paul Harris (@slowalloon) reported from Hounslow, England

    @EE getting a bit fed up now. Haven’t been able to login to the app or online all day. Tweeted early this morning but no reply.

  • TheoEshun saintbone7🦅🤍❤️ 🇬🇧 🇬🇭 (@TheoEshun) reported from Camden Town, England

    @EE I’m having the worst customer service with you lot ever. All I get is Covid this due to Covid that. It’s absolutely disgusting the way I’m been treated😡 I can’t even get anyone to talk to. 1 hour 15mins still holding and then get cut off

  • angegillis Andrea Gillis (@angegillis) reported from Lambeth, England

    @EE @RitaOra not a great look for your brand....jus’ sayin’ (also what’s with the really terrible graphics? That alone...🙄)

  • issavibe95 Sholeve Davies 🇸🇱 (@issavibe95) reported from Croydon, England

    @EE's broadband: TERRIBLE DON'T GET IT, JUST BECAUSE IT'S CHEAP DOESN'T MEAN YOU SHOULD GET IT. I'm actually sick of them and my dad, refused to leave them because they're cheap and stuck us with shitty broadband again for 2 years 🙃🥴🙃 #FixMyBroadbandEE

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    @EE Morning team. Moved residence and my indoor signal is 1 bar and out doors 2. Usage is virtually impossible most of the time. Wifi calling helps but how can I find out if there’s any plans for a increase in area coverage?

  • TschesyaT Anna Trela (@TschesyaT) reported from Camberwell, England

    @EE well done for calling me back on date and time agreed and offering options. Let’s hope the signal will get better after works concluded. I will wait for another month or two and then make a decision about my broadband.

  • EwanJStevenson Ewan Stevenson ⛄️ (@EwanJStevenson) reported from Lambeth, England

    @EE Hi, someone from your tech support team was supposed to call me back yesterday and still nothing? Thanks

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • 93FB10 93FB (@93FB10) reported

    @EE you claim your the leading uk provider but I have had signal issues for over8 months In my area

  • fruity1968 Paul Thorburn (@fruity1968) reported

    Home from a week away in Yorkshire and @EE appear to have stopped my Wi-Fi service!! No telly, no security system!!!

  • fredjstanley Fred Stanley (@fredjstanley) reported

    First and last phone contract with @ee. Would have better luck finding phone signal with two paper cups and some strong, and it's supposed to be their main selling point! Do yourself a favour and don't ever switch to them

  • joelstein JOEL 👁 (@joelstein) reported

    @EE I think I have a message from you guys but every time I try to access messages in your app (latest version, iOS) it just asks me to login again, on an endless loop forever.

  • SeanMcd1872 Sean Mcdonald (@SeanMcd1872) reported

    @EE can I cancel my cob tract which has expired online as I don’t have a sim

  • juliamacfarlane Julia Macfarlane 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇩 (@juliamacfarlane) reported

    If anyone is trying to ring me, for some reason my phone number is down, and for almost a week now no one at @EE seems to know how to fix it. Why must I always be plagued with phone issues no matter what network I’m on, it’s a total joke

  • eco_sparks Mk Eco sparks LTD (@eco_sparks) reported

    @EE are absolute jokes. I was meant to receive an upgrade Thursday and still haven’t and now there saying I can’t cancel my upgrade until they receive the upgrade back. Someone wasted a day waiting on for this only to not receive it

  • rzeta0 Tariq ☕ (@rzeta0) reported

    hi @EE do you know if your local mast is down? the last two weeks your signal has been far lower where I live than usual (the last 3 years) I can DM postcode and details

  • Wullie912 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Wullie 912 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Wullie912) reported

    @EE Shite service and liars

  • KillerKitten281 KillerKitten281 (@KillerKitten281) reported

    is @EE down, my connection has been awful the past few days 😭