EE Outage Report in Richmond, Greater London, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Hammersmith, London, Croydon, City of Westminster, Southwark, Tower Hamlets, Wandsworth, Greenford, City of London, Thornton Heath, Stanmore, Hounslow, Camden Town, Waltham Forest, and Hayes.

City	Problem Type	Report Time
Hammersmith	Internet	2 hours ago
London	Phone	12 hours ago
Croydon	Internet	1 day ago
Croydon	Internet	1 day ago
City of Westminster	Internet	1 day ago
London	Wi-fi	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Agustin Pesciallo (@agustin) reported 23 seconds ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

• 
  Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported 3 minutes ago from London, England

  @virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.

• 
  Ayo (@Ayoolanaa) reported 7 minutes ago from Hackney, England

  @EE Definitely not well because of your internet issues. It has been a while and still no resolution. My full name and all those details will be in the DM already, I’m sure you are able to see that, Olivia.

• 
  Karen Alford (@KarenA_69) reported 12 minutes ago from Whyteleafe, England

  @EE absolute disgusting service especially as been a customer for 26 years.. not for much longer if nobody can be bothered to get back to me #badcustomerservice #EE

• 
  Trusted Touch Therapies (@TouchTrusted) reported 18 minutes ago from Hillingdon, England

  @EE No response. No point!! @EE u r the worst. Out of contract now so best thing to do will be to leave since u can’t get your act together.

• 
  Ayo (@Ayoolanaa) reported 22 minutes ago from Hackney, England

  @EE how do I make a formal complain for the service you guys provide? I’ve actually had enough now.

• 
  gillian nichols counselling (@NicholsGillian) reported 22 minutes ago from Kingston upon Thames, England

  The past 2 weeks in Chessington KT9 the @EE mobile signal has dropped in and out consistently and isn’t good enough to rely upon for an entire phone call. Please let us know what is being done about this appalling, unreliable service.

• 
  Ayo (@Ayoolanaa) reported 24 minutes ago from Hackney, England

  @EE you’re back again with your nonsense. Why can I not go a day without my internet connection dropping? Why is your service so bad?

• 
  Rajesh Dhulashia (@rajeshdhulashia) reported 25 minutes ago from London, England

  @EE are you having signal issues the last few weeks? Have gone from 4 to 1 bar on phone… not good, sometimes internet doesn’t even work despite it saying 4G

• 
  topcat500 (@theresacoote) reported 28 minutes ago from Brentford, England

  @EE is there a problem with your network in the ha9 area everyone in the household are having signal trouble we’ve all only got 1 bar sometimes pushing to 2 bars

• 
  Valerie (@ValerieAmajoutt) reported 29 minutes ago from Camden Town, England

  @EE Really customer service on EE, when you say you no service can’t receive or ma any calls. No bars showing on your phone! You have frustrated customer. She says she been online and on the phone all day! What would be your next question? 🤔 So you can’t call any number ?🙀

• 
  gillian nichols counselling (@NicholsGillian) reported 35 minutes ago from Kingston upon Thames, England

  @Tent_Peg @EE I’m trying to run a business and the network is dropping in and out constantly! I had better signal in Cornwall than I’m getting in Surrey!

• 
  Ayo (@Ayoolanaa) reported 36 minutes ago from Hackney, England

  @EE internet is absolutely, and I cannot stress this enough, the WORST broadband I have ever experienced. I can’t play a single game with lagging, why? Simply why?

• 
  Trusted Touch Therapies (@TouchTrusted) reported 37 minutes ago from Hillingdon, England

  @EE Hello ee. Why the hell have u stoped by SIM card before the new one has arrived. I rely on my phone for phone and internet and now I’ve neither. I am at a friends house in their wifi which I can only use during the day. WHAT THE HELL R U PLAYING AT. THIS IS THE WORST SERVICE

• 
  Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported 38 minutes ago from London, England

  No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!

• 
  Dan Dad 🔶 (@DanGinBrown) reported 42 minutes ago from Epsom and Ewell District, England

  @EE Our Broadband has been down for a while now. KT4 area. Are there any faults in the network we should know about?

• 
  Lucy Callis (@lcallis) reported 42 minutes ago from Wandsworth, England

  @EE hi, I have broken my iPad- it was sat on accidentally at a funny angle. Screen is totally smashed and back is bent and has a small crack. I don't have insurance but it is still under warranty I think..... are you able to fix it?? Or am I screwed??

• 
  Michael Buckley (@fuhirees) reported 51 minutes ago from Islington, England

  @EE I am a longstanding EE customer.I made an order yesterday for a sim upgrade for my phone.Given order confirmed by email.This morning got message to call EE, provide a bit more information to complete the order. Rang number and was kept on hold for 30 minutes then gave up.

• 
  Paula Griffin 🏳️‍⚧️ (@Paula_Griffin65) reported 51 minutes ago from Camberwell, England

  If Kevin Bacon had my @EE #5G service his bloody barber would have more headless customers than Sweeney Todd… Actually had to reset it to 3G to get a semblance of a decent reception 😡

• 
  Sarah (@eatsruns) reported 58 minutes ago from Hackney, England

  @DipakV88 @EE O2 is the only utility company that has held my loyalty since I moved to the UK 14 years ago. But I will admit, the network coverage in London can be patchy!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  G. Pedliham 2 💙💗🤍💗💙 (@GPedliham) reported 3 minutes ago

  @ee @MarcAllera The reason for the lie is easy to guess. Commission on sales. However I agree to order and wait. Long process follows. Including sending a text to my phone for ID. Sent 4 times, never arrives. Find out later it was sent to my daughter’s phone. Id alternative way 5

• 
  Laurence Parry🌹💙 🇪🇺 🟥🟨🟩 (@LaurenceParry) reported 4 minutes ago

  @EE the hold music is horrible. I can't be the only one who just gets wound up with this identikit, modern-whinge pop. Make it stop for Christ's sake.

• 
  Paul (@BWL_PaulB) reported 5 minutes ago

  @EE let’s be honest your service levels in the West Midlands have been shocking for 2 weeks? Why? I run a business and you are seriously letting me down!

• 
  Ryan Whelan (@mrweasley93) reported 6 minutes ago

  @EE He said it's a dedicated line and I had to call them. I did request a transcript of the chat to check but it never came through.

• 
  G. Pedliham 2 💙💗🤍💗💙 (@GPedliham) reported 6 minutes ago

  @EE Now holding on the phone for over half an hour. And you think you’re the number one network. Really not.

• 
  Simon 💙 (@catterall_simon) reported 12 minutes ago

  @EE Hello - can you tell me how to check if the service is down in my area? Is there a site I can check with?

• 
  James Jenkins (@James_Jenkins_9) reported 17 minutes ago from Swansea, Wales

  To wait for a response from an email which took days before transferring my number to a new network. Despite being in a 14 day grace period. Was promised a call back from an “executive level” yesterday, which surprise, didn’t happen. @EE are as much of cowboys as ScottishPower.🤡

• 
  Sam (@PercyBros) reported 20 minutes ago

  @EE please help none of my benefits work with my pay monthly contract phone

• 
  R (@TheyCallHimR) reported 21 minutes ago

  For the 1005th time when are you going tk fix voice signal in the whole streatham hill area??? I can never talk on the phone here, always cuts off. Dont ask me for my postcode as it’s the WHOLE area that rubbish. Want to make a complaint. Been telling you for 5 years @EE

• 
  G. Pedliham 2 💙💗🤍💗💙 (@GPedliham) reported 21 minutes ago

  @ee @MarcAllera More waiting whilst staff member messes around with manager. I am now thinking, I have already had long contact in a maskless environment, I have to come back and the long incompetence is likely to be repeated. I go to manager and tell him to cancel. 6.