EE Outage Report in Richmond, Greater London, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Richmond come from postal codes TW10.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at EE
EE is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent EE outage reports came from the following cities: Hackney, Hounslow, London, Hammersmith, Gerrards Cross, Wembley, Mitcham, Wandsworth, Croydon, Woking, Southwark, Paddington, Richmond, City of Westminster and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
||
| Hounslow |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Stuart A
(@StuABedford) reported
from
Paddington, England
Getting nowhere with @EE no luck with calling 150 or the app. went in a store who only wanted to upgrade one of our accounts and not help us. At this rate they will lose all three of our accounts. Last chance on Tuesday.
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Kevin Newman
(@KevinWNewman) reported
from
London, England
@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Please help out. I know I’ve asked this before but we not in the 90’s anymore. On my iPhone I’m unable to merge calls, eg I call someone, put them on hold and call another then merge. When is this basic feature that all phones have going to be enabled on ur network?
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Hi Chris, nothing happens. I love tried with numerous calls. The conference call function just does not work. You welcome to try it your side on your phone and you’ll see. EE doesn’t support this feature it seems.
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Tania Hinds
(@TaniaTells) reported
from
Lambeth, England
@EE hey, my broadband has been fine for the past 3 weeks since moving house but now it drops out and turns off every 20 mins or so. Please can you help?
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Coopers Coffee Bar
(@CoopersCoffee) reported
from
Hillingdon, England
@EE hi Could you help, my app accepted my fave for log in but is asking for further confirmation, it won’t accept my password and isnt sending me an email to reset - I’ve tried - I’ve left it a while but nothing .... please help
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@EE Hi just an update, I spoke with one of your Newcastle based colleagues around 11am this morning and she said she would send me a code in an email so I could access the MyEE service in order to top up data on my iPad, I’ve still not received this code either via text or email 1/2
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother
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Depraved Acid
(@DepravedAcid) reported
from
Hounslow, England
@EE And more expensive than Three and less data than Three and EE’s customer services make promises they don’t document and won’t keep.
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@EE although I have had the Welcome texts from 150 on my iPad so I can definitely get texts from you, it’s just the MyEE registration code that’s not come through, although your colleague did help me top up by debit card over the phone which seems to have worked OK. 2/2
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Pawlie
(@Si11y3gg) reported
from
Richmond, England
@VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.
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Stanley Motown
(@stanleymotown) reported
from
London, England
How do @sky and @EE both claim to be network of the year?
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Rory McCarron
(@CyclingLawLDN) reported
from
London, England
@EE Thanks Andy, maybe you would like to compensate me for the two + years of paying over and above my agreed service plan too...
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Mark Johnson
(@kingdaddy_pants) reported
from
Watford, England
@EE is there an issue with broadband connection in the Watford area ? Since yesterday my connection is randomly dropping
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Rory McCarron
(@CyclingLawLDN) reported
from
London, England
@GGbarno @EE Agh tell me about it! Lost count the amount of times I’ve told them I’ve left, send pac code etc. Useless customer service
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Craig McRae
(@craig_mcrae) reported
from
Lambeth, England
@EE To be quite honest it's never been that great (<5mbps). Usually I can stream music while in the park. Yesterday it was just horrendous. Feels like Clapham/Brixton/Stockwell never gets the lightning fast speeds of central London (160mbps in Covent Garden), don't see it wfh though.
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Sam Tucker
(@samgwentucker) reported
from
Lambeth, England
Hey @EE my dad has had the same number for years but as of this morning it just says “you’ve dialed an incorrect number...” any ideas? I can call and text everyone else and his partner says she can call him no problems...HELP 👀
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Yusif Ali
(@yusif0ali) reported
from
London, England
@EE what is going on with this broadband?! Since Saturday I’ve been expecting a call back by someone to cancel and no one has called back. I’ve been calling all day to speak to someone to be told by an automated message to call later then hangs up! 😤😤😤
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Jonathan Kelly
(@JKBartsHeart) reported
from
Kensington, England
@calluna23 @EE @Ofcom Didn’t even click it, never know what it’s designed to do
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CFCHadders
(@NeilHadley2) reported
from
Kingston upon Thames, England
@EE hi, I lost all network yesterday and can’t make or receive calls. I have tried the online tips but still@not working?
EE Issues Reports
Latest outage, problems and issue reports in social media:
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ginny young
(@horseygin) reported
@daveblueallover @EE Its because ee say they are the uk best when in fact trustpilot say they are pretty crap, as demonstrated by 70% giving them 1* ? Just switched to talk mobile, better coverage, free eu roaming and 25% cheaper #winwin
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Paul Worswick
(@PaulWorswick) reported
Who else has problems with the EE network failing? There are 2 people in our house both with an EE contract and both have similar problems, not just in the house. @ee
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kaitlin
(@kaitmilligan) reported
@EE im a new customer but i’m going to be switching the minute i can because i was misinformed when signing up and now i can’t even buy a phone from you when mine broke because of “the system”
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Eddie Hulme @eddiehulme@mastodon.world
(@eddiehulme) reported
Descision made. Phoning @EE Today to give notice after 6 years am quiting at end of contract. £74 a month 1 bar. EE not best network where i live. Use my own and others wifi. Upgrades always expensive. Moving to @SMARTYMobileUK sim only which uses 3 and will only cost me £15
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Sam ♡
(@slw91) reported
@EE Hi my partner and I have had no signal in our house for 2 days now. Literally nothing, no bars no 5g/4g. No reported outages either. What’s going on please?!?
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Ghost 🏴
(@JRlovesxbox) reported
@EE Youve been charging me for a service your not providing me with anymore even know my contract has ended ?
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Zeebrems
(@zeebrems) reported
@EE has the worst service I have had from a mobile provider.Had a bolt on for travel abroad which I apparently cancelled by “text” with no email or letter to confirm changes. £800 bill last month thought it was all settled and now I’ve had another bill for £320.AVOID AVOID AVOID
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Iain Morrison
(@yanic1965) reported
Received letter from @EE telling me my bill is going up 14.4% inflation plus 3.9% shamelessly exploiting people tied to contracts, corporate racketeering at it's worst, really tempted to tell them where to shove their contract after 23 years
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Charlotte Chapman
(@_CLChapman_) reported
Hi @EE currently abroad (in France) and can’t connect to any French networks. Data roaming is switched on on my phone. All the support articles say to text ROAMING to 150 but of course that won’t work from here. Please help! 🙏
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LF
(@lili_floras) reported
@EE If Virgin Media is doing the same, but allowing the clients to terminate their contracts without early exit fees, in light of the price increases. I assume EE customers have the same option??