EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Wembley, Ealing, Hammersmith, Hounslow, Southall, Hampton, East Molesey, Wandsworth, Feltham, Hayes, Greenford, and Kensington.

City	Problem Type	Report Time
Wembley	Internet	2 hours ago
Wembley	Phone	14 hours ago
Ealing	Phone	2 days ago
Hammersmith	Internet	2 days ago
Wembley	Wi-fi	2 days ago
Hounslow	Phone	8 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  The Big Bakes (@TheBig_Bakes) reported 1 minute ago from Wandsworth, England

  @EE as a business that uses your services your reintroduction of Roaming charges is incredibly disappointing. EE is clearly not here to support business. We will be cancelling our contracts and moving to a provider who upholds fair charges. Look forward to the generic reply.

• 
  Charli R (@RojasLahoz) reported 2 minutes ago from Brentford, England

  @EE Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.

• 
  john durant (@johndurant63) reported 2 minutes ago from Brentford, England

  @EE need help with phone not delivered

• 
  Teresa Walsh ● (@teresaspost) reported 3 minutes ago from Merton, England

  @EE can you help? App is telling me I can upgrade but then saying no suitable plans? Whyyyyy???

• 
  Victoria Seaman (@VixSeaman) reported 5 minutes ago from Hounslow, England

  Dear @SkyHelpTeam I called on Saturday to advise I'm moving house on the 23rd. I got home yesterday to find my broadband prematurely disconnected by you! And as I made the mistake of my phone network being @EE I have no data either! Egregious mistake by you guys

• 
  Niki Hutchinson (@nikihutchinson) reported 6 minutes ago from Wandsworth, England

  Anyone in SW London on @EE having ongoing network connection issues? Constantly cutting out and no 5G?

• 
  Theresa Godly (@GodlyTheresa) reported 7 minutes ago from West Molesey, England

  Thank you to @EE for putting my account on hold for 30 days with no need to make any payments until at least then. Making my way through all my service providers which is a bore but necessary

• 
  Anit (@anit3) reported 9 minutes ago from Brentford, England

  @EE Hi @EE, the problem is still persistent. Started again at 4:30pm. Thanks.

• 
  Dave Ahern (@CorkGourmetGuy) reported 14 minutes ago from Merton, England

  @__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.

• 
  Mohamed Mahdi (@Mohamed87268245) reported 16 minutes ago from Brentford, England

  @EE I switched to EE sim only. EE made a complete mess out of a simple transaction. EE changed my mobile phone number without my knowledge, without my consent, without my permission. EE caused me a lot of trouble

• 
  #Bitcoin pxssy 🍒 Chopin obsession era (@maryyasmine) reported 19 minutes ago from Kensington, England

  Why is my 5G not working ffs fix this @EE

• 
  LL.b (hons) Lawyer (@PNagle72) reported 22 minutes ago from Southall, England

  @EE It was the upload Anne-marie, no issues with the service, I'm currently volunteering so money is tight, so I'm looking for some sponsors who understand CSR.

• 
  Lucy Callis (@lcallis) reported 26 minutes ago from Wandsworth, England

  @EE 15.19 I sent my first message to your message service on the app about upgrades. Said you'd get back to me within 3 hours....... 😑🤨😖

• 
  Ronin Shaw (@RezxoShaw) reported 37 minutes ago from Kingston upon Thames, England

  @EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.

• 
  Mary 🍒 BTC BMW 🐱 #ArrestWilliamsRacing (@maryyasmine) reported 37 minutes ago from Kensington, England

  @EE You should fix your app instead because it’s literally a disgrace (it’s not like your services are free either)

• 
  Bridge🌼 (@rainbowfreak_x) reported 53 minutes ago from Hounslow, England

  @EE @lilphonicsfan Pretty annoying that I can’t get a response from absolutely anyone. Not the service expected. Never had an issue before this which is just disappointing

• 
  Steve Murrell (@mobiasstrip) reported 54 minutes ago from Richmond, England

  @EE data service down in Twickenham. Do you know when it will be back up?

• 
  James C Green (@jamesCgreen93) reported 56 minutes ago from Kingston upon Thames, England

  @EE very disappointed with your customer service, and to find out you have still been charging me after I requested my contract to be cancelled

• 
  Deborah Brown 🇪🇺 (@Streethats) reported 57 minutes ago from Hammersmith, England

  @EE morning... can't login to my account... any issues?

• 
  Paul Nagle LL.b (hons) Lawyer (@PNagle72) reported 59 minutes ago from Southall, England

  @EE having a horrible experience this month due to your app being down and I'm being charged extra money as a result I believe.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Christopher Tracy (@Milnero4) reported 3 minutes ago

  @EE I have lodged a complaint, hopefully they will listen to the call with the salesman.

• 
  Real St Andrews (@RealStAndrews_) reported 10 minutes ago

  @EE I’m extremely frustrated and disappointed by the service my elderly mother has received. This situation is causing her considerable stress. Calling 150 and every other route we’ve tried just sends us round in circles, with seemingly no way to speak to a human being :(

• 
  Bionic_KT (@bionic_KT) reported 10 minutes ago

  @WeAreOpenreach @EE The issue is the lack of momentum by Openreach to gain this permission. I got this myself and passed it on via EE but they were advised by you that it had to be you that got this. So I gave details and now you’ve emailed once.

• 
  Mr Gray (@Monetization26) reported 12 minutes ago

  @EE So far- Broadband and phone goes down on Friday. 3hrs in total trying to find out what’s going on. Friday I couldn’t work Waited all day for an engineer to come, no one does Was promised a 4g devise, just found out order wasn’t ready processed. Monday phone gets put down!.

• 
  Rhian (@rhiangibson_) reported 14 minutes ago

  @EE I’ve tried to call but I can’t call, I’ve already set up roaming, it’s working, I have no spend cap, I’m on a local network. It’s not working. I can’t call to check a delivery if calls are not working from my phone…

• 
  Ni(i)na Supremacy 🦈 (@CW_Skaters) reported 14 minutes ago

  @EE Well, you sent me an email a week ago begging me to return so I'm fairly certain the service was cancelled.

• 
  None Superior (@nonesuperior) reported 16 minutes ago

  I’ve read time & again that a toxic workplace often reflects the character of its management, from senior leadership down to operations. @Concentrix is a clear example of this! And @EE is complicit in this with the upselling and unending sale targets. @Ofcom needs to look in.

• 
  James Taylor (@Jimtails83) reported 16 minutes ago

  @StaffsComms @EE @TradeStandards business internet through EE. Hasn’t worked for over 3 weeks. No communication and no help to fix and I’m breaching contact if I want to leave. The irony!!!

• 
  Stuart1959 (@StuartT34021273) reported 17 minutes ago

  @Samishlol @EE I'm paying my contract off as it works out cheaper than paying the amount for a service I mistakingly taken up on my recent upgrade for next 24 months & when my TV & Broadband contract finishes that will be cancelled as well

• 
  Tom (@itstomwoo) reported 20 minutes ago

  @christesla @Unrealistic693 @EE Damn have you tried *3001#12345#*