EE

EE Outage Report in Richmond, Greater London, England

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Richmond come from postal codes TW9.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Richmond, Greater London, England 02/15/2026 16:10

February 15: Problems at EE

EE is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (43%)

    Internet (43%)

  2. Phone (31%)

    Phone (31%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Richmond, Greater London, England

The most recent EE outage reports came from the following cities: London, Croydon, Wandsworth, Purley, City of London, Wembley, Hackney, Southwark, Paddington, Waltham Forest, Islington, City of Westminster, Epsom, Uxbridge and Gerrards Cross.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomWandsworth Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • vodaka_orange shezza_bezza (@vodaka_orange) reported from Paddington, England

    @EE Your service is terrible tonight! @BBCiPlayer is constantly buffering!

  • A_L_REID ALRII (@A_L_REID) reported from Islington, England

    @EE This is not a one off issue it is CONSTANT

  • chrisahamer Christopher A. Hamer (@chrisahamer) reported from Paddington, England

    @EE Ok, I’ll humour you and give it a go, though I am fairly positive that it’s a network infrastructure issue on your part - I.e not enough bandwidth but am happy to be proven wrong

  • tpotter2890 Timothy Potter (@tpotter2890) reported from Kensington, England

    Another awful day of disrupted broadband service from @EE in central London. I suspect the excuse today will be the weather.

  • FraserHardy_uk Fraser Hardy (@FraserHardy_uk) reported from City of London, England

    @EE why is your 4G in central London (Moorgate, Finsbury sq) area so slow and such low signal even outdoors. 4G speeds seem to be getting slower and slower in London.

  • A_L_REID ALRII (@A_L_REID) reported from Islington, England

    @EE Am I living in Mogadishu or Islington why do I have to stick my arm out the window for signal

  • elusivemoment Maya Stone (@elusivemoment) reported from Kingston upon Thames, England

    @EE even though you said you checked and there is apparently nothing wrong in my area yet again today I had a call drop midway as my signal dropped off completely mid-call.

  • MAsgharButt2 Muhammed Butt (@MAsgharButt2) reported from Brentford, England

    @EE Really disappointed now. Your network is fast becoming very poor. It's gone down again. You are supposed to have upgraded the network for visitors to the stadium and yet all residents etc suffer. #NotGoodEnough

  • dmoonuk Daniel Moon (@dmoonuk) reported from Camden Town, England

    @VodafoneUK your internet around kings x station in #London is shockingly slow. To the point had to result in using my @EE work phone.

  • MAsgharButt2 Muhammed Butt (@MAsgharButt2) reported from Brentford, England

    @TerrySpringer19 @EE My own personal phone and Sim cards. Still down.

  • kearneykd Kieran (@kearneykd) reported from Brentford, England

    The irony of @EE sponsoring Wembley Stadium when their network becomes unusable whenever there's an event on @EEComplaints @EEnetworkprobs

  • MAsgharButt2 Muhammed Butt (@MAsgharButt2) reported from Brentford, England

    @EE Yes it is HA9 area. I can understand issues and problems now and then. But this is not funny any more. I can only use my data at home using the wifi.

  • TashaBrowne natasha browne (@TashaBrowne) reported from Hillingdon, England

    @paul2v @HillingdonNHSFT @EE I’ve no idea.....I never see anything on twitter until hours later...but I’m not bothered about it

  • mrdavidnunn David Nunn (@mrdavidnunn) reported from London, England

    @EE These places are bad every day. Turning of and back on again does not resolve. They are black spots. Should be sorting out 4G before worrying about 5G.

  • Borja_Bilbao Borja Bilbao (@Borja_Bilbao) reported from Hounslow, England

    @EE Just looking for a network provider that works. Seems obvious but sometimes it isn't... I'm checking options in the next few days.

  • Karen_1979 Karen (@Karen_1979) reported from Wandsworth, England

    Why do I always have signal problems with @EE takes me ages to get on the internet and don't get me started with phone calls it's not really worth me making one.

  • DrunkRes Mark M (@DrunkRes) reported from Camden Town, England

    @mrcjmartin And according to @ee no. Single sim only which doesn’t help if one wants to run a work Sim and personal sim on the same phone. 🤯

  • benwood Ben Wood (@benwood) reported from Paddington, England

    @drogersuk @Qualcomm_EU @Spotify @Qualcomm @oneplus @EE Nope. As far as I am aware there is no priority for 5G or degradation of 4G service. @MarcAllera made this very clear at the launch. It's also why I have tried it in three cities (Birmingham, Cardiff and London). @EE

  • vodaka_orange shezza_bezza (@vodaka_orange) reported from Paddington, England

    @EE & @BBCiPlayer both your service is seriously bad lately. Please sort it. I’m a paying customer.

  • pjgannon Peter Gannon (@pjgannon) reported from Hackney, England

    @EE I’ll take that as no then. Terrible customer service. I’ll go to OFCOM instead.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • GeminiRick Rick Johnson (@GeminiRick) reported

    Going around in circles with the @EE app trying to find out how much Apple TV is as a Mobile and Broadband customer. Link after link and getting nowhere. Has anyone had better luck?

  • NutellaBassist TonyMcBride (@NutellaBassist) reported

    @EE your store in Glasgow Buchanan Street is failing to call customers as promised and the phone cuts off if option 2 is selected. Fix this immediately!

  • MarinaPurkiss Marina Purkiss (@MarinaPurkiss) reported

    I rarely bring personal matters to this platform... But my 72 year-old mum Is being charged £500+ by @EE for a 2hr phone call to New York ...that she didn't make! That she has never made in 11 years of being their customer And refusing to refund her Abhorrent from @EE.

  • rthompsonn_ 𝘙𝘦𝘣𝘦𝘤𝘤𝘢🦊 (@rthompsonn_) reported

    @EE is the network down? I haven’t been able to use my mobile data since Friday & I haven’t 5G with good signal bars.. I would love to be able to use my phone without WiFi.

  • EchoEcho457 Anna (@EchoEcho457) reported

    @MarinaPurkiss @EE I'd escalate this to the people level. Potentially vulnerable customer, obvious fraud, distress caused. Don't let them get away with it. Hopefully EE will see the reputational damage this sort of thing causes.

  • Michael66108716 micka9990 (@Michael66108716) reported

    @EE please can you help me at least get on my account , won’t log in on my phone or on website , been like this for a couple of weeks now , thank you

  • rthompsonn_ 𝘙𝘦𝘣𝘦𝘤𝘤𝘢🦊 (@rthompsonn_) reported

    @EE I’ve done all that & done what was recommended, still not working, al give it another day or two and get back in contact if nothing has changed

  • cheesecakeOBE Cllr Arthur J Cheesecake OBE (@cheesecakeOBE) reported

    @CagedChef457 @EE I’ve just told them to fix the website or I’ll go elsewhere.

  • cheesecakeOBE Cllr Arthur J Cheesecake OBE (@cheesecakeOBE) reported

    @EE Done that. They said they will note the issue and closed the complaint.

  • fromthenorth66 DearPrudence 🗿🍾🐑 (@fromthenorth66) reported

    @jfx49220584 @MarinaPurkiss @EE I never found out why I got billed £600 for a call to Hong Kong ( it was 3 not EE) lucky enough, I had solid evidence I was in Darlington at the time of the call with my phone , they didn't charge me, I did change network provider afterwards