EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Hammersmith, Surbiton, Richmond, Kensington, Wandsworth, Kingston upon Thames, Wembley, Hounslow, Southall, Ealing, Twickenham, and Greenford.

City	Problem Type	Report Time
Hammersmith	Wi-fi	4 days ago
Hammersmith	Total Blackout	4 days ago
Hammersmith	Internet	4 days ago
Surbiton	Internet	9 days ago
Richmond	Total Blackout	9 days ago
Kensington	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Depraved Acid (@DepravedAcid) reported 2 minutes ago from Hounslow, England

  @EE And more expensive than Three and less data than Three and EE’s customer services make promises they don’t document and won’t keep.

• 
  Bridge🌼 (@rainbowfreak_x) reported 3 minutes ago from Hounslow, England

  @EE are your app and website down? Can’t log onto either

• 
  LL.b (hons) Lawyer (@PNagle72) reported 4 minutes ago from Southall, England

  @EE It was the upload Anne-marie, no issues with the service, I'm currently volunteering so money is tight, so I'm looking for some sponsors who understand CSR.

• 
  holly (@ANOBRAINHOLLY) reported 6 minutes ago from Hounslow, England

  hi @EE can you sort out the signal where i live it’s absolutely shocking i can’t even say a sentence without the line cutting out or going static.

• 
  Mariam Michtawi (@MariamMichtawi) reported 6 minutes ago from Brentford, England

  @EE I did twice but still the same. It seems many are facing the same problem!

• 
  James Vertigan (@jamesvertigan) reported 10 minutes ago from Ealing, England

  @EE although I have had the Welcome texts from 150 on my iPad so I can definitely get texts from you, it’s just the MyEE registration code that’s not come through, although your colleague did help me top up by debit card over the phone which seems to have worked OK. 2/2

• 
  Dave Ahern (@CorkGourmetGuy) reported 15 minutes ago from Merton, England

  The last time I called @EE to try and sort out being overcharged for my mobile bill, I spent 1hr and 10mins on the phone to 5 different people in 4 different teams in 2 different countries and they eventually cut me off, without sorting the problem and never called back.

• 
  Cheryl Cavanagh (@xchezzacx) reported 17 minutes ago from Wandsworth, England

  Unless I'm on WiFi I currently have no internet or data on @EE ... Is there an issue been happening most of day.... Which is a pain when I'm not at home!!

• 
  Theresa Godly (@GodlyTheresa) reported 18 minutes ago from West Molesey, England

  Thank you to @EE for putting my account on hold for 30 days with no need to make any payments until at least then. Making my way through all my service providers which is a bore but necessary

• 
  Dave Ahern (@CorkGourmetGuy) reported 20 minutes ago from Merton, England

  Time on the phone to @EE today has now surpassed 2hrs and 20mins, trying to sort out their hysterically bad customer service.

• 
  Jonny Pugsley (@jonathonfp) reported 22 minutes ago from Kingston upon Thames, England

  @EE what has happened to your signal in KT6? It’s non existent currently 🙄

• 
  Lucy Callis (@lcallis) reported 22 minutes ago from Wandsworth, England

  @EE hi, I have broken my iPad- it was sat on accidentally at a funny angle. Screen is totally smashed and back is bent and has a small crack. I don't have insurance but it is still under warranty I think..... are you able to fix it?? Or am I screwed??

• 
  Lord Panache (@RicciQueens) reported 23 minutes ago from Wandsworth, England

  @EE I’ve had no service since yesterday unless I’m in WiFi using WIFI call, I can’t make calls.

• 
  Gary Bott (@RevBott) reported 25 minutes ago from Kensington, England

  @EE are there any known issues of outage in West London? Been struggling since 2pm today

• 
  🎅🏻 Barnaby & Chris 🎄 (@AmbroseBarnaby) reported 25 minutes ago from Richmond, England

  @EE I have no 5G signal in the TW9 area when two weeks ago it was on full I was told there are no issue in that area but clearly there is. Not had a single second of 5G in same Area. Did all steps on my phone to see so I assume it’s a transmitter issue your end. Barnaby

• 
  Rikin Parekh 🐯陸 (Mr Rik)🇪🇺💙 (@r1k1n) reported 28 minutes ago from Brentford, England

  @EE I'm hoping you guys can help me out tomorrow when I call. My age old Samsung S7 is going all kaboohee, restarting and I think, in its way out. Years long customer here 😞 #PrayForMrRik

• 
  kev beaumont (@kevbeaumont1984) reported 38 minutes ago from Richmond, England

  @EE Still takes the piss though... if service providers can put a price up why can’t I just stop working overtime and put my price plan down! There’s no way you can justify this to you’re customers. Superdrug offer £20 everything unlimited... I’ll be off to them as soon as I can!! 🤘🏻

• 
  paul massey (@mass1976p) reported 50 minutes ago from Kingston upon Thames, England

  @EE really not happy with the level of service I got this evening I’ve been a long standing customer and always paid my bills on time and got treated not very well not happy at all 😞

• 
  Dave Ahern (@CorkGourmetGuy) reported 54 minutes ago from Merton, England

  @__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.

• 
  Gavin Wrigley (@pheauteau) reported 60 minutes ago from Hammersmith, England

  @EE 5G. Download speeds looking good. So why are upload speeds comparatively slow? I’m getting faster uploads on 4G!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Catriona (@babancat) reported 7 minutes ago

  @EE Hey! You guys done some sort of remote update to SmartHub+ on my fibre broadband? All of a sudden I (and other EE customers) are having issues with Zappi chargers losing connection. Router has to be restarted every time I plug my car in. Nothing else has changed.

• 
  caitlyn1972 (@AlwaysAnAngel72) reported 11 minutes ago

  @EE waiting for my new phone which should have been here yesterday but was a problem with your end. It was sent yesterday but I don't have an order number to track it fully. How do I get this please? I got the text from DPD but it's just stuck at Morley Depot.

• 
  Shaun Adams (@shaundadams) reported 12 minutes ago

  @EE No the link doesn’t help me at all. Just tells me I can get part fibre. This isn’t helping at all.

• 
  Jim C (@Showmethetears) reported 13 minutes ago

  @EE Sadly the cottage I'm staying in has we WiFi on sim dongle so it doesn't work. Luckily I can connect in the pub to check messages but I'm not ringing customer service from a pub when surely you can just check your system and drop me a DM

• 
  DML (@DMLYONDER) reported 14 minutes ago

  @EE Ee have elderly customers they fail to fix their phone lines and internet with 30 days put vulnerable customers at risk, fail to keep their customers informed of repair dates and times, and BT totally ignore customers, and don’t value when you been with them 20 plus years

• 
  Paul Devine (@PaulDevine70) reported 15 minutes ago

  @EE when are you putting the money promised to me back into my bank account? **** show of a company

• 
  Lennox Richardson (@lennyrfc) reported 19 minutes ago

  @EE Why is my 5G & phone signal so consistently awful in the SE. I got a better reception in the Amazon Rainforest when away with work than I do in 🇬🇧

• 
  FitBritchickNike (@ALMORAH) reported 19 minutes ago

  @EE Why is your operator refusing to take back and refund my phone which I had bought for £900! And one of the seal is damaged! I am not a customer of EE and I never will be after this treatment but I've just received this phone 2day sealed in a box only 1 seal damaged

• 
  Hope is NOT a Strategy (@cunningstuntss1) reported 21 minutes ago

  @EE broadband down in HA9 Wembley area. Any idea when this will be resolved?

• 
  Teds (@Tedtalks13) reported 22 minutes ago

  They accessed my phone on my camera . Get it ******** off. @EE