EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Wembley, Hammersmith, Wandsworth, Ealing, Greenford, Kensington, Hounslow, Southall, Surbiton, Richmond, and Kingston upon Thames.

City	Problem Type	Report Time
Wembley	Internet	2 hours ago
Hammersmith	Total Blackout	10 hours ago
Wandsworth	Internet	1 day ago
Ealing	Phone	2 days ago
Hammersmith	Wi-fi	3 days ago
Hammersmith	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Nick Smith (@nicolasjsmith) reported 4 minutes ago from Kingston upon Thames, England

  @EE hi, I ordered a new phone on Thursday, it said next day delivery but as far as I'm aware it hasn't been dispatched and my order number doesn't work in the tracker

• 
  Paul and Sir Fluffy 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇱 (@Praeceps69) reported 8 minutes ago from Hounslow, England

  @EE Very disappointed with your female members of staff today Feltham store. Rude & confrontational demanding that I respect her when she wasn't listening to my issue. You need to update your website to say that store collections need valid photo ID. You're loosing 4 contracts.

• 
  Lucy Callis (@lcallis) reported 12 minutes ago from Wandsworth, England

  @EE @CollieGoLightly That doesn't work @EE I finally was able to start a message at 3.20pm and was told someone would reply- didn't get anything back and then you shut at 8pm. So something isn't working in your system atm!

• 
  DarkBeige (@Beige29) reported 15 minutes ago from Merton, England

  Now I have the truly truly shit @EE freeview package (literally the worst selection of channels on earth but boy is it cheap broadband) I only watch the main 5 channels or SVOD. W, Dave, ITV2 etc are dead to me

• 
  Dan Flynn (@DanWantsTech) reported 21 minutes ago from Twickenham, England

  @EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?

• 
  Theresa Godly (@GodlyTheresa) reported 21 minutes ago from West Molesey, England

  Thank you to @EE for putting my account on hold for 30 days with no need to make any payments until at least then. Making my way through all my service providers which is a bore but necessary

• 
  Steve Murrell (@mobiasstrip) reported 21 minutes ago from Richmond, England

  @EE data service down in Twickenham. Do you know when it will be back up?

• 
  tamara m (@tamara_mbz) reported 27 minutes ago from Hammersmith, England

  Hey @ee I keep getting booted offline by my router. And the support line keeps hanging up on me. Help?

• 
  James C Green (@jamesCgreen93) reported 35 minutes ago from Kingston upon Thames, England

  @EE very disappointed with your customer service, and to find out you have still been charging me after I requested my contract to be cancelled

• 
  Ronin Shaw (@RezxoShaw) reported 36 minutes ago from Kingston upon Thames, England

  @EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.

• 
  CharlieH 💙 (@MissCharlesV) reported 39 minutes ago from Merton, England

  Hi @EE I’m a customer but won’t be if you become involved with #GBNews

• 
  Mohamed Mahdi (@Mohamed87268245) reported 44 minutes ago from Brentford, England

  @EE I switched to EE sim only, but EE made a complete mess out of a simple transaction. EE changed my mobile phone number without my knowledge, without my permission, without my consent. EE causes me a lot of trouble

• 
  Paul Modley (@pmodley) reported 45 minutes ago from Ealing, England

  @JamesUpsher @VodafoneUK @EE Thanks for this, will need to switch as a result of this awful decision

• 
  john durant (@johndurant63) reported 46 minutes ago from Brentford, England

  @EE need help with phone not delivered

• 
  Victoria Seaman (@VixSeaman) reported 48 minutes ago from Hounslow, England

  Dear @SkyHelpTeam I called on Saturday to advise I'm moving house on the 23rd. I got home yesterday to find my broadband prematurely disconnected by you! And as I made the mistake of my phone network being @EE I have no data either! Egregious mistake by you guys

• 
  Depraved Acid (@DepravedAcid) reported 49 minutes ago from Hounslow, England

  @EE And more expensive than Three and less data than Three and EE’s customer services make promises they don’t document and won’t keep.

• 
  Wes Baggaley (@wesdbag) reported 52 minutes ago from Richmond, England

  I have had the worst customer service I’ve ever experienced from @EE . Disgusting treatment of long standing customers. Can not wait to end this overpriced contract. NOT RECOMMENDED

• 
  Cheryl Cavanagh (@xchezzacx) reported 53 minutes ago from Wandsworth, England

  Unless I'm on WiFi I currently have no internet or data on @EE ... Is there an issue been happening most of day.... Which is a pain when I'm not at home!!

• 
  Neil Higley (@NeilHigley) reported 53 minutes ago from Royal Kensington and Chelsea, England

  @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

• 
  Mohamed Mahdi (@Mohamed87268245) reported 57 minutes ago from Brentford, England

  @EE I switched from 3 to EE sim only. EE made a complete mess of the deal. EE changed my mobile phone number without my knowledge, without my consent, without my permission. They caused me a lot of trouble. I called them and was told they need 3 days to fix the blunder; pathetic

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🐏 🤍 𝒢ℯ𝓂𝓂𝒶 ℳ𝒶𝓇𝒾ℯ♡ 🖤 (P) (@PrincessPink_86) reported 6 minutes ago

  @EE to anyone contemplating entering into a contract for provision of a mobile service in #York (particularly YO30 area) where @EE is the provider or anyone who uses the same infrastructure - don’t is my advice.

• 
  Ian (@ianMM) reported 7 minutes ago

  @EE whats going on with the phone signal in the Haggerston area of east London? no 5G and it cuts out constantly

• 
  Neil (@StupidNeilAgain) reported 9 minutes ago

  @ClarityClack @EE That’s what I did in the end. They’re really good when you reach someone, the automated menu is crap

• 
  Ollie (@ollieb997) reported 11 minutes ago

  @EE is it true that you can not provide internet for several days through no fault of the customer but the customer isn’t allowed to not provide payment? Is it also true that you don’t provide any compensation for loss of earnings due to you not providing internet?

• 
  Dave Watkin (@drw2803) reported 12 minutes ago

  @EE in my experience, there’s about 50% of Harrogate where there’s a signal but no internet. What’s going on?

• 
  J o d i e 🫧 (@Jodiee_ox) reported 15 minutes ago

  @EE Hi I’ve done all this and been happening since Thursday last week. Everyone else in our area is back up and running. I need to speak with someone right away texting isn’t resolving the issue.

• 
  This Brown Geek (@thisbrowngeek) reported 16 minutes ago

  Staying in an AirBNB and the place has an @EE TV box. Even if you record something, you CAN’T fast forward adverts on the recording. Why would ANYONE pay for this absolute bullshit?! Typical nonsense from @bt_uk I see you haven’t become less **** since I quit working for you clowns.

• 
  George Wheeler (@GeorgeHWheeler) reported 21 minutes ago

  Ordered a new phone with @EE for DPD to deliver today… driver turned up, snapped a pic from his van and drove off, said he’d left a calling card, hasn’t. What kind of service is this? £1,000 worth of phone now sitting with them, what’s the bet it’ll go missing now?

• 
  Eirian Jones (@OspreylianBlue) reported 22 minutes ago

  @EE just enquired about the deal on offer for 50GB and free EU roaming in your Carmarthen branch to be told it’s for new customers only. Poor service for us loyal customers

• 
  Chris Milbank (@ChrisMilbank) reported 22 minutes ago

  Laura at @EE said she would call back at 4pm Tuesday 16th June 2026, I can't call as EE send a text with a code and the link won't open CoPilot says its BT's dreadful computer software, the issue is when BT took over.