EE

EE Outage Report in Richmond, Greater London, England

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Richmond come from postal codes TW10.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Richmond, Greater London, England 01/27/2026 18:40

January 27: Problems at EE

EE is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Richmond, Greater London, England

The most recent EE outage reports came from the following cities: London, Hackney, Southwark, Greenford, Wembley, Ashtead, Merton, Fulham, City of London, Camden Town, Wandsworth, Croydon, Shepperton, Paddington and Harringay.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomLondon Phone
United KingdomSouthwark Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • dougmortonagain Doug (@dougmortonagain) reported from Ealing, England

    @EE I was, but the signal seems to be back now. Thanks anyway!

  • CyclingLawLDN Rory McCarron (@CyclingLawLDN) reported from London, England

    @EE Thanks Andy, maybe you would like to compensate me for the two + years of paying over and above my agreed service plan too...

  • NeilHadley2 CFCHadders (@NeilHadley2) reported from Kingston upon Thames, England

    @EE hi, I lost all network yesterday and can’t make or receive calls. I have tried the online tips but still@not working?

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    @EE Please help out. I know I’ve asked this before but we not in the 90’s anymore. On my iPhone I’m unable to merge calls, eg I call someone, put them on hold and call another then merge. When is this basic feature that all phones have going to be enabled on ur network?

  • kingdaddy_pants Mark Johnson (@kingdaddy_pants) reported from Watford, England

    @EE is there an issue with broadband connection in the Watford area ? Since yesterday my connection is randomly dropping

  • yusif0ali Yusif Ali (@yusif0ali) reported from London, England

    @EE what is going on with this broadband?! Since Saturday I’ve been expecting a call back by someone to cancel and no one has called back. I’ve been calling all day to speak to someone to be told by an automated message to call later then hangs up! 😤😤😤

  • HrHJamesKnight OnlyGayWorthKnowing (@HrHJamesKnight) reported from Spelthorne District, England

    @EE why ain’t I got no service and my WiFi calls are weak my bills not cheap every month I don’t expect to not be able to make a basic phone call

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    @VodafoneUK Morning team. Weird one. On an iPhone Xs and Samsung S10e both Vodafone contracts-Speedtest shows under 2MB download-both phones show 4G with 2-3 bars. My other Xs on @EE with similar signal bars has over 100MB download. Something up with your 4G?

  • CyclingLawLDN Rory McCarron (@CyclingLawLDN) reported from London, England

    @GGbarno @EE Agh tell me about it! Lost count the amount of times I’ve told them I’ve left, send pac code etc. Useless customer service

  • VictorJ1987 Vìncere. (@VictorJ1987) reported from Brentford, England

    Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    @EE Hi Chris, nothing happens. I love tried with numerous calls. The conference call function just does not work. You welcome to try it your side on your phone and you’ll see. EE doesn’t support this feature it seems.

  • VixSeaman Lady Vix Seaxman (@VixSeaman) reported from Richmond, England

    Hello @EE what's happened to the 4g in Twickenham? I waited all morning for my GP to call me on the phone and when she finally did. Twice the connection was so bad she couldn't hear me answer so hung up! My data has been slow all morning🤬

  • DepravedAcid Depraved Acid (@DepravedAcid) reported from Hounslow, England

    @EE And more expensive than Three and less data than Three and EE’s customer services make promises they don’t document and won’t keep.

  • StuABedford Stuart A (@StuABedford) reported from Paddington, England

    Getting nowhere with @EE no luck with calling 150 or the app. went in a store who only wanted to upgrade one of our accounts and not help us. At this rate they will lose all three of our accounts. Last chance on Tuesday.

  • dougmortonagain Doug (@dougmortonagain) reported from Ealing, England

    @EE Hi, the issue has returned. I have no service again.

  • wanderlaurst lauren (@wanderlaurst) reported from Wandsworth, England

    @ee is there an issue with your mobile app? I can’t dial internationally and I also can’t view my extra charges to see if they’re the issue #ee #eemobile

  • craig_mcrae Craig McRae (@craig_mcrae) reported from Lambeth, England

    @EE To be quite honest it's never been that great (<5mbps). Usually I can stream music while in the park. Yesterday it was just horrendous. Feels like Clapham/Brixton/Stockwell never gets the lightning fast speeds of central London (160mbps in Covent Garden), don't see it wfh though.

  • Chloe_Driver Chloe Driver (@Chloe_Driver) reported from Borehamwood, England

    Disgusted @EE I have been a customer since 2008 & decided to get broadband. Have been left without internet for 2weeks Told I had an appointment 8-1 today & no one turned up so leaving & changing my mobile contract! Useless customer service! #ee #avoidee #terriblecustomerservice

  • JKBartsHeart Jonathan Kelly (@JKBartsHeart) reported from Kensington, England

    @calluna23 @EE @Ofcom Didn’t even click it, never know what it’s designed to do

  • Chloe_Driver Chloe Driver (@Chloe_Driver) reported from Borehamwood, England

    @EE Absolutely Disgusted! Been without internet for 2 weeks! Was told someone would come today 8 -1& no one attended. I have had my mobile contract with you since 2008 so definitely will be leaving in November! Terrible customer service! #eebroadband #terriblecustomerservice #ee

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • barryprotrainer Barry (@barryprotrainer) reported

    @EE Hi. I renewed my contract yesterday & got the I phone 14. As part of the deal. I was also given the apple watch. I am never going to use this. I take it. I can sell it ? Please let me know Many thanks

  • ClinPsychNancy Nancy (@ClinPsychNancy) reported

    @EE @GarryKirk Interesting, since your network barely works in pockets of South East London. Shocking increase with no evidence of improvements.

  • Supersi1 Simon McHale (@Supersi1) reported

    Hey @EE after waiting a week and a half for you to action a simple SIM card deal I have had enough!!! Extremely poor customer service with multiple promises of call backs promised and nothing happening!! I wish @kevinbacon was eaten in Tremors after this experience!!

  • Tolkien_32Years Reading TolkienSince1990 (Martin in Scotland) (@Tolkien_32Years) reported

    @MarcAllera @EE @btsport Day 155 overdue for full fibre install. Back to the drawing board because engineers just dug up grass with a spade and flung fibre cable in the ground with no ducting, so it was damaged when they tried to connect. Deadline on fix about to be missed.

  • JoeH_Official Joe Hardy (@JoeH_Official) reported

    @ee phone won’t connect calls and just give the 3 beeps. Is there a problem? In Hartlepool ts24

  • pravin176863 Pravinkumar (@pravin176863) reported

    @EE 1st problem they didn't explain spend cap to me clearly which led to additional charges and then I dealt it with Customer care for almost 5 days and settled the matter, but then they were not proactive enough to tell me i will face the same issue next bill aswell...

  • SimonFitzpatr19 Simon Fitzpatrick (@SimonFitzpatr19) reported

    @EE is your login button broken on the Web page ee?

  • Tolkien_32Years Reading TolkienSince1990 (Martin in Scotland) (@Tolkien_32Years) reported

    @MarcAllera @EE @bt_uk Day 155 overdue for full fibre install. Back to the drawing board because engineers just dug up grass with a spade and flung fibre cable in the ground with no ducting, so it was damaged when they tried to connect. Deadline on fix about to be missed.

  • DerekDonkey1977 Steph Murray (@DerekDonkey1977) reported

    @EE I’ve got one of your SIM cards to rest in my phone before I move networks but having pit this in my phone there is ‘No Service’. I don’t want to spend£20 just to check if you have signal so how can I check ? @ee

  • snuggle_bear1 SnuggleBear (@snuggle_bear1) reported

    If I'm paying £10 a month for unlimited broadband with Three why does @EE think I'm going to swap to their £28 service - thanks, but not thanks.