EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Hammersmith, Wembley, Wandsworth, Ealing, Greenford, Kensington, Hounslow, Southall, Surbiton, Richmond, and Kingston upon Thames.

City	Problem Type	Report Time
Hammersmith	Internet	2 hours ago
Wembley	Internet	8 hours ago
Hammersmith	Total Blackout	17 hours ago
Wandsworth	Internet	2 days ago
Ealing	Phone	2 days ago
Hammersmith	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  MarleneJohnson (@MGVanessaJ) reported 38 seconds ago from Southall, England

  When you call @EE you hear a message that they’ve been voted the best for 8 years. WHAT A JOKE! I have had the worst internet service but locked in 2 year contract even though I haven’t received the service I pay for. Now have to pay another provider just to be able to work.

• 
  Kerry Harrison (@kerrylou94) reported 40 seconds ago from Southall, England

  @CaraLisette @EE Speak of the devil, I got the yearly increase from my HA. +£130 from April. Rent is capped at 7% by the government but they seem to have clawed the rest in "service charge". Of course, we have no service.

• 
  shams (@SaaShamsu) reported 2 minutes ago from Wandsworth, England

  @Dinky63387209 @EE If you miss a payment they will charge you instantly but if you miss a job due to their bad network they don't care 🫤🫤🫤 you are lost when you are disconnected

• 
  Doug (@dougmortonagain) reported 8 minutes ago from Ealing, England

  @EE Hi, the issue has returned. I have no service again.

• 
  Gary Bott (@RevBott) reported 16 minutes ago from Kensington, England

  @EE are there any known issues of outage in West London? Been struggling since 2pm today

• 
  Anit (@anit3) reported 19 minutes ago from Brentford, England

  @EE Yes, I am. However, due to a very poor service and support for Broadband since switching to @EE, I would like to cancel out of this contract, without early termination charges, as I did not originally intend to breach the contract. It’s the poor service forcing me out.

• 
  Dave Ahern (@CorkGourmetGuy) reported 24 minutes ago from Merton, England

  @__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.

• 
  Steve Fisher (@221Sociopath) reported 24 minutes ago from Brentford, England

  I’ve had dial-up modem speeds faster than Three’s 4G network. Can’t wait to get back to @EE

• 
  Walee (@thebrownmayn) reported 28 minutes ago from Merton, England

  @EE no mobile data service since morning yet, coverage checker shows no issues. Absolute shambles!!!

• 
  Vìncere. (@VictorJ1987) reported 29 minutes ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  Nick Smith (@nicolasjsmith) reported 30 minutes ago from Kingston upon Thames, England

  @EE hi, I ordered a new phone on Thursday, it said next day delivery but as far as I'm aware it hasn't been dispatched and my order number doesn't work in the tracker

• 
  Teresa Walsh ● (@teresaspost) reported 30 minutes ago from Merton, England

  @EE can you help? App is telling me I can upgrade but then saying no suitable plans? Whyyyyy???

• 
  Lucy. (@Lgandara93) reported 38 minutes ago from Ealing, England

  @EE Good morning thank you for the reply, I canceled by text and I received a text back saying that the service was cancelled.

• 
  john durant (@johndurant63) reported 41 minutes ago from Brentford, England

  @EE need help with upgrade phone not delivered

• 
  James (@jfkent93) reported 47 minutes ago from Wandsworth, England

  Really disappointed in @EE . The same issue for two customers....two very different responses from EE and @TheO2. Regretting moving now....

• 
  tamara m (@tamara_mbz) reported 50 minutes ago from Hammersmith, England

  Hey @ee I keep getting booted offline by my router. And the support line keeps hanging up on me. Help?

• 
  chamapagneakhii🇾🇪🇸🇩 (@_akhi_younes) reported 51 minutes ago from Hammersmith, England

  @EE your WiFi is terrible I hate you I’ve been watching the loading screen for last half hour

• 
  Matthew Barber (@Matt_Barber4500) reported 51 minutes ago from Wandsworth, England

  @EE Hi! Just to let you know that I’ve got full signal, & 4G, but internet isn’t working at all.

• 
  Laura 🐐 (@Laura_Rads) reported 52 minutes ago from Wandsworth, England

  @sarahbrookes1 @EE Absolutely agree!! Instead it’s new customers. Been that way for years that’s why it’s so bad

• 
  Nick Swan (@MrNickSwan) reported 52 minutes ago from Richmond, England

  @EE Hi, you just cancelled my Visual VM after new sim.I have deleted the text but I got a message to contact my voicemail at this number right afterwards 0982 652 3214.A recorded message said this will cost you £6, I hung up. can I cancel the charges? Can’t get thru on phone/chat

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Colin Gale AFC LD (@colingale) reported 4 minutes ago

  I see posts on here slating @EE I have been a broadband customer since 2017 and earlier this year I took out a phone contract and got a great deal as I now have both with them. I have been very happy with their service.

• 
  Json (@Stuff1646) reported 9 minutes ago

  @EE @jpwhutv @EE You have always had poor speeds everywhere and yet you charge arm 'n' leg to use it.

• 
  Richard Bentall #FBPE @richardbentall.bsky.social (@RichardBentall) reported 13 minutes ago

  @EE @EE further to this, I asked your complaints team to cancel the upgrade on my son's account - I do not want to be stuck on a new 24 mo contract so I can consider my options. They said they'd do it; then I received an email saying I had to go to the store; then the store refused.

• 
  ANIA GABB (@aniagabb) reported 13 minutes ago

  @EE thank you for this - it’s still not working very well even after reading this. Little disappointed :(

• 
  George Wheeler (@GeorgeHWheeler) reported 14 minutes ago

  Ordered a new phone with @EE for DPD to deliver today… driver turned up, snapped a pic from his van and drove off, said he’d left a calling card, hasn’t. What kind of service is this? £1,000 worth of phone now sitting with them, what’s the bet it’ll go missing now?

• 
  Matilda👩‍🌾 (@heifer666) reported 14 minutes ago

  @EE what is going on with with you signal atm. My mums landline never works since you swapped it over to wifi and my mobile is always not available. This is not good enough! #ee #wificalling #crapsignal

• 
  Pamela Lawson (@PamelaLaws99068) reported 16 minutes ago

  @EE @gjo2405 Hello EE. If EE identified a network fault related to a domestic VoIP landline on Friday 12th June, how long would it take to fix? Also, what is the average 'wait' time to get through to your 'fault' team when dialling 150 from an EE VoIP landline, please?

• 
  Richard Baker (@BakeronBusiness) reported 17 minutes ago

  @EE I had emails telling me to ‘hang fire’ on set up until you’d been in touch. I’ve not had any further communication.

• 
  AK & Zed (@AKZed248046) reported 21 minutes ago

  @EE you guys are absolutely ridiculous, im trying to join you guys and get a phone, you guys have lied to me five times saying you're gonna call me back, I've had no phone call, your connections are terrible, I'm looking to just join another network, terrible customer service man

• 
  Dale (@gde_dale) reported 22 minutes ago

  @EE So if someone were paying for 500mbps, and someone joined the public ee network and started using 50mbps, the owner would still get 500mbp? Or would they get 450mbps?