EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Wandsworth, Wembley, Kensington, Hammersmith, Surbiton, Richmond, Kingston upon Thames, Hounslow, Southall, Ealing, and Twickenham.

City	Problem Type	Report Time
Wandsworth	Internet	2 days ago
Wembley	E-mail	2 days ago
Kensington	Wi-fi	3 days ago
Hammersmith	Wi-fi	10 days ago
Hammersmith	Total Blackout	10 days ago
Hammersmith	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Lucy Callis (@lcallis) reported 1 minute ago from Wandsworth, England

  @EE hi, I have broken my iPad- it was sat on accidentally at a funny angle. Screen is totally smashed and back is bent and has a small crack. I don't have insurance but it is still under warranty I think..... are you able to fix it?? Or am I screwed??

• 
  🎅🏻 Barnaby & Chris 🎄 (@AmbroseBarnaby) reported 4 minutes ago from Richmond, England

  @EE I have no 5G signal in the TW9 area when two weeks ago it was on full I was told there are no issue in that area but clearly there is. Not had a single second of 5G in same Area. Did all steps on my phone to see so I assume it’s a transmitter issue your end. Barnaby

• 
  Doug (@dougmortonagain) reported 6 minutes ago from Ealing, England

  @EE Hi, the issue has returned. I have no service again.

• 
  john durant (@johndurant63) reported 7 minutes ago from Brentford, England

  @EE need help with upgrade phone not delivered

• 
  Damien (@Damien93) reported 7 minutes ago from Richmond, England

  @EE my signal is awful today, whats going on?

• 
  MarleneJohnson (@MGVanessaJ) reported 17 minutes ago from Southall, England

  When you call @EE you hear a message that they’ve been voted the best for 8 years. WHAT A JOKE! I have had the worst internet service but locked in 2 year contract even though I haven’t received the service I pay for. Now have to pay another provider just to be able to work.

• 
  Nick Smith (@nicolasjsmith) reported 19 minutes ago from Kingston upon Thames, England

  @EE hi, I ordered a new phone on Thursday, it said next day delivery but as far as I'm aware it hasn't been dispatched and my order number doesn't work in the tracker

• 
  dominnique karetsos (@DKaretsos) reported 21 minutes ago from Richmond, England

  @EE your network has been down for 4 days now in Twickenham ! Not good enough and yet you want me to pay full price for no service / network

• 
  ponkysue (@ponkysue2) reported 22 minutes ago from Hounslow, England

  @EE still trying to ask you to sort the terrible reception for 4G in Grove Park Chiswick

• 
  Gavin Wrigley (@pheauteau) reported 22 minutes ago from Hammersmith, England

  @EE 5G. Download speeds looking good. So why are upload speeds comparatively slow? I’m getting faster uploads on 4G!

• 
  Teresa Walsh ● (@teresaspost) reported 22 minutes ago from Merton, England

  @EE can you help? App is telling me I can upgrade but then saying no suitable plans? Whyyyyy???

• 
  Laura 🐐 (@Laura_Rads) reported 24 minutes ago from Wandsworth, England

  @sarahbrookes1 @EE Absolutely agree!! Instead it’s new customers. Been that way for years that’s why it’s so bad

• 
  Rikin Parekh 🐯陸 (Mr Rik)🇪🇺💙 (@r1k1n) reported 24 minutes ago from Brentford, England

  @EE I'm hoping you guys can help me out tomorrow when I call. My age old Samsung S7 is going all kaboohee, restarting and I think, in its way out. Years long customer here 😞 #PrayForMrRik

• 
  Pawlie (@Si11y3gg) reported 39 minutes ago from Richmond, England

  @VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.

• 
  Mohamed Mahdi (@Mohamed87268245) reported 45 minutes ago from Brentford, England

  @EE I switched to EE sim only. EE made a complete mess out of a simple transaction. EE changed my mobile phone number without my knowledge, without my consent, without my permission. EE caused me a lot of trouble

• 
  chamapagneakhii🇾🇪🇸🇩 (@_akhi_younes) reported 50 minutes ago from Hammersmith, England

  @EE your WiFi is terrible I hate you I’ve been watching the loading screen for last half hour

• 
  Niki Hutchinson (@nikihutchinson) reported 51 minutes ago from Wandsworth, England

  Anyone in SW London on @EE having ongoing network connection issues? Constantly cutting out and no 5G?

• 
  Matthew Barber (@Matt_Barber4500) reported 54 minutes ago from Wandsworth, England

  @EE Hi! Just to let you know that I’ve got full signal, & 4G, but internet isn’t working at all.

• 
  Deborah Brown 🇪🇺 (@Streethats) reported 54 minutes ago from Hammersmith, England

  @EE morning... can't login to my account... any issues?

• 
  Paul Modley (@pmodley) reported 56 minutes ago from Ealing, England

  @JamesUpsher @VodafoneUK @EE Thanks for this, will need to switch as a result of this awful decision

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Opeyemi Daniel (@DinaGlyphs) reported 31 seconds ago

  @EE That worked. However the contact person had not update on the problem or the expected timeline expected to have that fixed. Apparently, @WeAreOpenreach is yet to fix whatever problem there is in my neighbourhood and EE doesn’t seem to have any alternative solution for those affected. We’re stuck in a limbo.

• 
  🍭 (@dancetillwedi3) reported 7 minutes ago

  @EE your customer service is terrible. Your representative was extremely pushy and made me feel uncomfortable when I tried to cancel my wifi. The process is also extremely difficult for no reason

• 
  Carl bell (@carlbell85) reported 9 minutes ago

  @EE your e Sims don't work just been in your shop and they still couldn't get it working I am not paying that part of the bill now , as I can't speak to you online and your shop could not help

• 
  andrew (@adrewmg) reported 9 minutes ago

  @EE I need to be able to use the phone so I can cancel an appointment for tomorrow.

• 
  Me (@shawtty64) reported 10 minutes ago

  @EE there's a problem with your app AGAIN .... Please dont tell me to contact you as all ee tell me is it'll be back up and running in 24 hrs ... this is avweekly occurance. Think you need better IT to run your app

• 
  realales (@realales109) reported 12 minutes ago

  @EE You never offered a resolution or response!!!

• 
  kelly sleigh (@sleigh81) reported 13 minutes ago

  @EE @AfroVII We having same problem , they keep ringing saying there’s nothing wrong with it. Not willing to pay for something I’m not getting

• 
  Mr J (@Mr__J_J) reported 13 minutes ago

  @ad_moran4 @EE @O2 O2 signal is very bad, masts always going down, they now offer an extra charge if you want signal to use the new satellite scheme.

• 
  Robert Melvin (@Melvin23Rob) reported 14 minutes ago

  @EE Despite your helpful Tech 1 team telling me my problem with you activating my Apple TV trial without actually giving me any means to actually use it was in hand and elevated to Tech 2 - the call back and resolution in 24 hrs still hasn't happened. Not very good really!

• 
  DragonsofWales (@DragonsofWales) reported 15 minutes ago

  Shout out to @EE for wrecking thousands of people’s WiFi routers with their latest firmware update and, in their usual style, doing nothing to fix it. Don’t bother replying to this, EE. I am done talking to you. Time for us all to vote with our wallets.