EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Hammersmith, Hounslow, Southall, Greenford, Kensington, Wembley, Ealing, Hampton, East Molesey, Wandsworth, Feltham, and Hayes.

City	Problem Type	Report Time
Hammersmith	Phone	5 hours ago
Hounslow	Internet	2 days ago
Hammersmith	Internet	2 days ago
Hammersmith	Internet	4 days ago
Southall	Internet	4 days ago
Hammersmith	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Farhoud Chaparian (@ChaparianF) reported 23 seconds ago from West Molesey, England

  @EE can you please let us know why the internet coverage is so poor inside the trains? Thank you.

• 
  Nick Swan (@MrNickSwan) reported 35 seconds ago from Richmond, England

  @EE Hi, you just cancelled my Visual VM after new sim.I have deleted the text but I got a message to contact my voicemail at this number right afterwards 0982 652 3214.A recorded message said this will cost you £6, I hung up. can I cancel the charges? Can’t get thru on phone/chat

• 
  Lady Vix Seaxman (@VixSeaman) reported 8 minutes ago from Richmond, England

  Hello @EE what's happened to the 4g in Twickenham? I waited all morning for my GP to call me on the phone and when she finally did. Twice the connection was so bad she couldn't hear me answer so hung up! My data has been slow all morning🤬

• 
  Vìncere. (@VictorJ1987) reported 12 minutes ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  Anit (@anit3) reported 14 minutes ago from Brentford, England

  @EE Hi @EE, the problem is still persistent. Started again at 4:30pm. Thanks.

• 
  lauren (@wanderlaurst) reported 18 minutes ago from Wandsworth, England

  @ee is there an issue with your mobile app? I can’t dial internationally and I also can’t view my extra charges to see if they’re the issue #ee #eemobile

• 
  Richard Knights (@dknights) reported 20 minutes ago from Wandsworth, England

  @EE Well yes. But the EE website has said there is a problem in our area since yesterday so it's not the router

• 
  Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported 22 minutes ago from Merton, England

  Given cost of living crisis should @EE adopt @VodafoneUK’s approach on phone/airtime deals by setting up 2 contracts: 1. An open ended one for the phone service 2. A handset repayment plan, not subject to CPI increases, which automatically ends once paid off? Please retweet

• 
  Paul and Sir Fluffy 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇱 (@Praeceps69) reported 22 minutes ago from Hounslow, England

  @EE Very disappointed with your female members of staff today Feltham store. Rude & confrontational demanding that I respect her when she wasn't listening to my issue. You need to update your website to say that store collections need valid photo ID. You're loosing 4 contracts.

• 
  Mohamed Mahdi (@Mohamed87268245) reported 31 minutes ago from Brentford, England

  @EE I switched from 3 to EE sim only. EE made a complete mess of the deal. EE changed my mobile phone number without my knowledge, without my consent, without my permission. They caused me a lot of trouble. I called them and was told they need 3 days to fix the blunder; pathetic

• 
  Ewan Stevenson (@EwanJStevenson) reported 32 minutes ago from Merton, England

  @EE, why is it that everyday there are problems with your network in SW London? I wake up with texts almost daily!

• 
  Damien (@Damien93) reported 36 minutes ago from Richmond, England

  @EE my signal is awful today, whats going on?

• 
  Dave Ahern (@CorkGourmetGuy) reported 37 minutes ago from Merton, England

  Time on the phone to @EE today has now surpassed 2hrs and 20mins, trying to sort out their hysterically bad customer service.

• 
  Olga (@olgabudimir) reported 38 minutes ago from Wandsworth, England

  Can’t watch the sound is awful as is the canned laughter. Is @EE supplying the broadband? Not a great advert for a telecoms company. 😱#BAFTAs

• 
  🎄 Barnaby and Chris 🎄 (@AmbroseBarnaby) reported 39 minutes ago from Richmond, England

  @EE I haven’t been able to access much internet for two days in Twickenham on my mobile device. are there any issues. Thanks Barnaby

• 
  john durant (@johndurant63) reported 39 minutes ago from Brentford, England

  @EE need help with phone not delivered

• 
  gillian nichols counselling (@NicholsGillian) reported 44 minutes ago from Kingston upon Thames, England

  @Tent_Peg @EE I’m trying to run a business and the network is dropping in and out constantly! I had better signal in Cornwall than I’m getting in Surrey!

• 
  Deborah Brown 🇪🇺 (@Streethats) reported 45 minutes ago from Hammersmith, England

  @EE morning... can't login to my account... any issues?

• 
  MarleneJohnson (@MGVanessaJ) reported 47 minutes ago from Southall, England

  When you call @EE you hear a message that they’ve been voted the best for 8 years. WHAT A JOKE! I have had the worst internet service but locked in 2 year contract even though I haven’t received the service I pay for. Now have to pay another provider just to be able to work.

• 
  Kurt Kiefer (@k1rtk) reported 59 minutes ago from Ealing, England

  @ThreeUK @ThreeUKSupport supposed to have ported my number from @EE yesterday, didn’t happen. Promised it would today and thus far hasn’t! V poor!!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul (@Paul0970) reported 5 minutes ago

  X really are useless, right? Report an account for impersonating @EE support and X says the account did not violate their terms of service. So they can carry on scamming.

• 
  marcel (@muhrcel) reported 6 minutes ago

  .@ee @eesupport Hello EE its marcel. Pls fix my broadband it is ruining my valorant gameplay and im gonna have 2 Explore my options if u make me lose RR again. When it disconnects it says broadband is disconnected even though ive changed nothing. Thx - marcel customer

• 
  stuuk1🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@stuuk11) reported 6 minutes ago

  @Wozza777 @LeilaniDowding @EE A lot of elderly people don’t have a mobile, some people live in areas where there is no mobile signal.

• 
  Peter (@tenerifepete) reported 10 minutes ago

  @maisiethetortie @LeilaniDowding @EE That's the trouble, I have to have a phone line where I live because the mobile signal is shite

• 
  Theophilus “Forensic” Wildebeest 🥦 (@PWildebest) reported 12 minutes ago

  @FreddieJoh96174 @LeilaniDowding @EE Nope same issue as WiFi- router needs to be plugged into electricity

• 
  KMA (@KMAUK24) reported 13 minutes ago

  @EE EE mobile service has been down the last 2 days! In postcode area SA62 6RJ WEST WALES! I have reported and signed up for alerts and states known issue! When will it be fixed?? It’s unacceptable

• 
  Create Action (Alan) 🎯 (@CreateActionLtd) reported 13 minutes ago

  @EE I raise a complaint with you as you clearly can't look after my data. You send me 2 emails to say a complaint has been raised. You then send me a 3rd email saying the complaint is now resolved. You've done nothing! You've got 'no-reply' on your emails and the helpful link you've listed would require me talking to a chat bot for 30 minutes. Sort it out.

• 
  Andrew Robinson (@apr9999) reported 13 minutes ago

  @EE Spent 73 minutes on phone with Sebi (23 mins), Graham (12 mins) & Henry (38 mins) of EE earlier. I have a big issue that Henry promised he would find a solution for & then call me back. That was nearly 5 hours ago! He initially said he'd be back to me in 10 minutes. DISGRACE!

• 
  ironchimp (@ironchimp) reported 14 minutes ago

  @LeilaniDowding @EE It’s your infrastructure, just like the old tv signal infrastructure was yours and not the damned state’s.

• 
  Phil Coyne (@PhilCoyne) reported 14 minutes ago

  @EE I've already done that and been referred to the Ombudsman and given £40, leaving me with a phone that doesn't work with two years left to pay. Doesn't seem like you have taken it very seriously, especially considering the flags on my account that all advisors should be aware of.