EE outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent EE outage reports came from the following cities: Wandsworth, Hammersmith, Surbiton, Kingston upon Thames, Wembley, Hounslow, Southall, Ealing, Richmond, Twickenham, Greenford, Hayes, Fulham, and Sunbury-on-Thames.

City	Problem Type	Report Time
Wandsworth	Internet	10 hours ago
Hammersmith	E-mail	2 days ago
Surbiton	Internet	2 days ago
Kingston upon Thames	Internet	2 days ago
Hammersmith	Internet	4 days ago
Hammersmith	Total Blackout	5 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Anit (@anit3) reported 5 minutes ago from Brentford, England

  Highly disappointed with @EE’s #broadband #support. About three #OpenReach engineers have visited my property in the last two months & all point to the Exchange being setup incorrectly or a poor #router. @EE still don’t want to sort this out! Another engineer and I’m out!

• 
  gillian nichols counselling (@NicholsGillian) reported 7 minutes ago from Kingston upon Thames, England

  @Tent_Peg @EE I’m trying to run a business and the network is dropping in and out constantly! I had better signal in Cornwall than I’m getting in Surrey!

• 
  James Vertigan (@jamesvertigan) reported 7 minutes ago from Ealing, England

  @EE Hi just an update, I spoke with one of your Newcastle based colleagues around 11am this morning and she said she would send me a code in an email so I could access the MyEE service in order to top up data on my iPad, I’ve still not received this code either via text or email 1/2

• 
  Charli R (@RojasLahoz) reported 9 minutes ago from Brentford, England

  @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

• 
  Damien (@Damien93) reported 11 minutes ago from Richmond, England

  @EE my signal is awful today, whats going on?

• 
  holly (@ANOBRAINHOLLY) reported 18 minutes ago from Hounslow, England

  hi @EE can you sort out the signal where i live it’s absolutely shocking i can’t even say a sentence without the line cutting out or going static.

• 
  MarleneJohnson (@MGVanessaJ) reported 19 minutes ago from Southall, England

  When you call @EE you hear a message that they’ve been voted the best for 8 years. WHAT A JOKE! I have had the worst internet service but locked in 2 year contract even though I haven’t received the service I pay for. Now have to pay another provider just to be able to work.

• 
  PM 🇺🇦 (@prasulm) reported 24 minutes ago from Brentford, England

  @VodafoneUK terrible reception. Down for two days Thankfully I could patch of the powerful @EE network.

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 24 minutes ago from Hammersmith, England

  @VodafoneUK So - in short - Vodafone UK doesn’t support Family Setup on Apple Watch. Any plans to do so in the future or do I need to take my plan to @EE instead?

• 
  Mary 🍒 BTC BMW 🐱 #ArrestWilliamsRacing (@maryyasmine) reported 26 minutes ago from Kensington, England

  @EE You should fix your app instead because it’s literally a disgrace (it’s not like your services are free either)

• 
  Neil Higley (@NeilHigley) reported 30 minutes ago from Royal Kensington and Chelsea, England

  @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

• 
  Victoria Seaman (@VixSeaman) reported 31 minutes ago from Hounslow, England

  Dear @SkyHelpTeam I called on Saturday to advise I'm moving house on the 23rd. I got home yesterday to find my broadband prematurely disconnected by you! And as I made the mistake of my phone network being @EE I have no data either! Egregious mistake by you guys

• 
  john durant (@johndurant63) reported 38 minutes ago from Brentford, England

  @EE need help with upgrade phone not delivered

• 
  Vìncere. (@VictorJ1987) reported 47 minutes ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  #Bitcoin pxssy 🍒 Chopin obsession era (@maryyasmine) reported 49 minutes ago from Kensington, England

  Why is my 5G not working ffs fix this @EE

• 
  Dave Ahern (@CorkGourmetGuy) reported 50 minutes ago from Merton, England

  @CagedChef457 @EE They've billed me for 2 months, and cut me off even though on the app it says my payment isn't due until the 29th. Their level of incompetence is utterly breathtaking. Their also still charging me for a mobile phone I paid off in March & when I tried to fix it they hung up on me

• 
  T y k e (@tykeharvey) reported 50 minutes ago from Worcester Park, England

  @ee 5G is worse than there 4G it never blood loads anything

• 
  Steve Murrell (@mobiasstrip) reported 54 minutes ago from Richmond, England

  @EE data service down in Twickenham. Do you know when it will be back up?

• 
  Nick Swan (@MrNickSwan) reported 59 minutes ago from Richmond, England

  @EE Hi, you just cancelled my Visual VM after new sim.I have deleted the text but I got a message to contact my voicemail at this number right afterwards 0982 652 3214.A recorded message said this will cost you £6, I hung up. can I cancel the charges? Can’t get thru on phone/chat

• 
  Theresa Godly (@GodlyTheresa) reported 59 minutes ago from West Molesey, England

  Thank you to @EE for putting my account on hold for 30 days with no need to make any payments until at least then. Making my way through all my service providers which is a bore but necessary

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LIM 🇺🇸🇮🇹 (@MILZ45) reported 6 minutes ago

  @EE in the middle of unreal London and can’t even get a signal. Rubbish service EE

• 
  John Podmore (@John_Podmore) reported 6 minutes ago

  @EE Thank you for sending me a new hub with the promise of sending a human being to set it up and find out why my signal doesn’t extend beyond the room it’s in. Thank you also for killing the link to the humans making promises and sending me back to the bot bashing I am now getting

• 
  Karen Reid (@Karenreid24) reported 7 minutes ago

  Truely awful customer service yet again from @EE - they just fail in their customer service over and over again.

• 
  Theloneliest Monk (@KvetchHell) reported 8 minutes ago

  @EE Your site has the facility to rearrange an engineer appointment, but it appears to have a design fault as there is no immediately obvious button to click in order to cancel. There also appears to be no online assistant service or contact email. V. poor 0/10.

• 
  Kev (@KevlarBrock) reported 8 minutes ago

  @EE I’d really recommend you provide the service I’m paying you for. Don’t see what calling the tech team will achieve when it’s your end that’s the issue, again.

• 
  Matt (@MattCowlin) reported 9 minutes ago

  @EE My mobile data is not working on my plan. In the CM17 area. Is this a known issue?

• 
  Adam (@adamsturdy_) reported 12 minutes ago

  . @EE You're not allowing me to use my sim in Egypt which means I can't get into the app because I can't receive a code to my phone which means I can't contact support. Can you help?

• 
  Julie F (@jvfisher59) reported 14 minutes ago

  @EE Can you explain why I need to pay £100 for technician to come out & sort WiFi extender issue when we already pay expensive broadband package? Truly awful customer service & call handler just cut me off when I asked to speak to manager😡

• 
  Reformdbohemian (@reformdbohemian) reported 16 minutes ago

  If you are thinking about moving to @ThreeUK DON'T I've had no service pjone or internet since yesterday morning and no sign of it retutning. Their support just reads a script saying your service will be fixed shortly. Thank goodness for @EE pay as you go WiFi hotpot.

• 
  Ian Knight (@zort70) reported 16 minutes ago

  @EE We have phoned and got through to someone, seems like an update last night made the router go offline. Had to do a factory reset and reconfigure our network settings to get it back running again.