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EE Outage Report in Kingston upon Thames, Greater London, England

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Kingston upon Thames, Greater London, England 11/27/2025 21:35

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (24%)

    Phone (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent EE outage reports came from the following cities: London, Hackney, Harringay, Redhill, Coulsdon, Mayfair, Wembley, City of London, Islington, Paddington, Croydon, Hounslow, Wandsworth, Tower Hamlets and Hammersmith.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHackney Total Blackout
United KingdomLondon Total Blackout
United KingdomHarringay Wi-fi
United KingdomRedhill Phone
United KingdomCoulsdon Internet

Community Discussion

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EE Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • CorkGourmetGuy Dave Ahern (@CorkGourmetGuy) reported from Merton, England

    The last time I called @EE to try and sort out being overcharged for my mobile bill, I spent 1hr and 10mins on the phone to 5 different people in 4 different teams in 2 different countries and they eventually cut me off, without sorting the problem and never called back.

  • PaulKohlerSW19 Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported from Merton, England

    Given cost of living crisis should @EE adopt @VodafoneUK’s approach on phone/airtime deals by setting up 2 contracts: 1. An open ended one for the phone service 2. A handset repayment plan, not subject to CPI increases, which automatically ends once paid off? Please retweet

  • Faysal_noor Faisal M (@Faysal_noor) reported from London, England

    @EE very poor signals (reception) coverage since last 10 days around Redbridge Station (IG1) area. Can you please rectify this as it’s causing so much issue and unable to make calls and use internet most of the time. Thank you

  • CorkGourmetGuy Dave Ahern (@CorkGourmetGuy) reported from Merton, England

    @__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.

  • AngelaMagny Angela Magny (@AngelaMagny) reported from London, England

    Are there any network issues @EE ?? In central London and have no data or voice. Only able to use phone on Wi-Fi. Have tried rebooting, airplane mode etc.

  • CorkGourmetGuy Dave Ahern (@CorkGourmetGuy) reported from Merton, England

    @__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.

  • CorkGourmetGuy Dave Ahern (@CorkGourmetGuy) reported from Merton, England

    Time on the phone to @EE today has now surpassed 2hrs and 20mins, trying to sort out their hysterically bad customer service.

  • matt_sexton Matthew Sexton (@matt_sexton) reported from Croydon, England

    Frustrating that you can't disable voicemail on @EE digital voice landline phones. Causing no end of problems with elderly relatives who can't get to the phone before it activates...

  • tykeharvey T y k e (@tykeharvey) reported from Worcester Park, England

    @ee 5G is worse than there 4G it never blood loads anything

  • NeilHigley Neil Higley (@NeilHigley) reported from Royal Kensington and Chelsea, England

    @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

  • CorkGourmetGuy Dave Ahern (@CorkGourmetGuy) reported from Merton, England

    @CagedChef457 @EE They've billed me for 2 months, and cut me off even though on the app it says my payment isn't due until the 29th. Their level of incompetence is utterly breathtaking. Their also still charging me for a mobile phone I paid off in March & when I tried to fix it they hung up on me

  • mandyphin28 Mandyphin28 (@mandyphin28) reported from Camberwell, England

    @EE . Your customer service is terrible. I will be gone as soon as possible. Been with #EE for 15 years. Goodbye 👋

  • matt_sexton Matthew Sexton (@matt_sexton) reported from Croydon, England

    @Ofcom Thanks, I will. The inability to turn off @EE's voicemail on their digital voice landlines is a serious, unresolved issue.

  • EatOutLots Lydia Pluckrose (@EatOutLots) reported from Camden, England

    Hi @EE My 5G hasn’t been working since Thursday meaning no signal or data…. Not great when trying to navigate with no wifi. How can I reset/ update?

  • VeenaPa42103967 Veena Patel (@VeenaPa42103967) reported from Croydon, England

    @EE If you work for ee then my issues has gone to complaints and no manager had attempted to call me like advisor have said. I spoke to on the web chat who clearly was reading from a script saying he’s a manager. But wasn’t even in this country.

  • Covey_75 Sam (@Covey_75) reported from Islington, England

    Lazy incompetent @DPD_U_K 🤬 Waited 3 days for a delivery from unhelpful @EE only for the useless courier to keep saying no one's in, poxy service!!!

  • bertie_cee Rob Cockerton (@bertie_cee) reported from London, England

    @MarcAllera absolutely exhausted with trying to end my contract with @EE I pay £105 a month which increases by £12 in april! Countless drop calls! Poor coverage yet my work colleagues on Tesco mobile laugh at me! I want to reduce my monthly bill but told I cannot

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from City of London, England

    I’ve just had the pleasure of talking to @EE customer services. The person I spoke to kept insisting that the government set inflation and that EE have no choice about increasing their prices. Apparently the government makes them. Duh.

  • HowardDellSmit1 Dell Smith (@HowardDellSmit1) reported from Tolworth, England

    @EE Please let me know what's happening with bad signal in Kingston Upon Thames 1 bar sometime zero bar very bad since Friday Please get sorted are Engineers fixing this problem? Is it a mass problem please?

  • DanWantsTech Dan Flynn (@DanWantsTech) reported from Twickenham, England

    @EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • oratoba Oratoba (@oratoba) reported

    @motoridersd @EE Yeah because I have poor phone reception in my apartment. I did run a microcell but EE are now suggesting I use wi-fi calling instead... Without realising it still drains the phone faster because the phone still has to ping some distant tower.

  • holzziee Booshie (@holzziee) reported

    Sick and tired with my wifi internet being down on @EE 🙄

  • motoridersd Jorge (he/him) (@motoridersd) reported

    @oratoba @EE Huh, that is a lot of mobile network.

  • gamma498 steve nicholson (@gamma498) reported

    @EE I’ve reported it numerous times n you just go through the same things over and over. You have a bandwidth problem in my area but you won’t admit it. Every day is the same, great speeds early on but by midday they are pathetic. Struggle to stream music somedays never mind video

  • KhandieKhisses Khandie Khisses (@KhandieKhisses) reported

    @EE I had a great call with a man who basically said I maybe didn't know if I was on 5g or inputted my password correct. All of which was not the issue. So I've left the call.

  • GSmith86194376 G Smith (@GSmith86194376) reported

    @EE customer feedback for you - how about you don’t send 7 texts at 10pm trying to sell phones ?? Spammers

  • EmmaDav53729337 Emma Davenport (@EmmaDav53729337) reported

    @EE please can you advise of how to make a formal complaint! After having eventually getting through and placing order the confirmation is incorrect so have to try and rectify another issue!

  • mikewiow MikeW (@mikewiow) reported

    @scallyfitbttm @liam2602 @EE Well.....20GB (each) for 3 phones for £25pcm feels a reasonable price that we have with EE....but what a ballache when their roaming lets you down!

  • mi06741727 Jacob Miller (@mi06741727) reported

    @EE My data allowance is showing that I’ve run out of data, don’t think I can have as it’s still working so I topped up £30 but I can’t buy a data add on as it just errors

  • hicks_chris Chris Hicks (@hicks_chris) reported

    @EE my EE account shows I have no minutes or texts allowance plus only 100 mb of data left yet I’ve not used hardly any this month so far? Does EE have a technical issue?