EE outages and service status in Kingston upon Thames, England

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kingston upon Thames, England

The most recent EE outage reports came from the following cities: Hammersmith, Hampton, Ealing, Shepperton, Mitcham, East Molesey, Wandsworth, Feltham, Epsom, Kensington, Hounslow, and Southall.

City	Problem Type	Report Time
Hammersmith	Internet	23 hours ago
Hammersmith	Total Blackout	3 days ago
Hammersmith	Internet	6 days ago
Hampton	Phone	7 days ago
Hammersmith	Wi-fi	8 days ago
Ealing	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

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EE Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Cheryl Cavanagh (@xchezzacx) reported 57 seconds ago from Wandsworth, England

  Unless I'm on WiFi I currently have no internet or data on @EE ... Is there an issue been happening most of day.... Which is a pain when I'm not at home!!

• 
  I am Robin (@robinhamilton77) reported 2 minutes ago from Esher, England

  @EE Having these problems ever since we moved over to this side of Thames Ditton. Despite it showing full signal on the coverage map. The reality is that we are on WiFi calling or one bar of signal (no 3G, 4G) as there are no masts here.

• 
  Matthew Barber (@Matt_Barber4500) reported 6 minutes ago from Wandsworth, England

  @EE Hi! Just to let you know that I’ve got full signal, & 4G, but internet isn’t working at all.

• 
  Vìncere. (@VictorJ1987) reported 11 minutes ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  Kerry Harrison (@kerrylou94) reported 12 minutes ago from Southall, England

  @CaraLisette @EE Speak of the devil, I got the yearly increase from my HA. +£130 from April. Rent is capped at 7% by the government but they seem to have clawed the rest in "service charge". Of course, we have no service.

• 
  gillian nichols counselling (@NicholsGillian) reported 15 minutes ago from Kingston upon Thames, England

  @Tent_Peg @EE I’m trying to run a business and the network is dropping in and out constantly! I had better signal in Cornwall than I’m getting in Surrey!

• 
  TricolorGav (@gauravleo7) reported 17 minutes ago from Lambeth, England

  @EE I don’t want to waste my time n effort. Providing a decent customer service is at core of any service business. Appreciate your offer x

• 
  Gavin Wrigley (@pheauteau) reported 21 minutes ago from Hammersmith, England

  @EE 5G. Download speeds looking good. So why are upload speeds comparatively slow? I’m getting faster uploads on 4G!

• 
  tamara m (@tamara_mbz) reported 22 minutes ago from Hammersmith, England

  Hey @ee I keep getting booted offline by my router. And the support line keeps hanging up on me. Help?

• 
  Tania Hinds (@TaniaTells) reported 25 minutes ago from Lambeth, England

  @EE hey, my broadband has been fine for the past 3 weeks since moving house but now it drops out and turns off every 20 mins or so. Please can you help?

• 
  Dave Ahern (@CorkGourmetGuy) reported 29 minutes ago from Merton, England

  @__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.

• 
  Dan Flynn (@DanWantsTech) reported 32 minutes ago from Twickenham, England

  @EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?

• 
  MarleneJohnson (@MGVanessaJ) reported 32 minutes ago from Southall, England

  When you call @EE you hear a message that they’ve been voted the best for 8 years. WHAT A JOKE! I have had the worst internet service but locked in 2 year contract even though I haven’t received the service I pay for. Now have to pay another provider just to be able to work.

• 
  Dave Hampton 🌍🌳 (@carboncoach) reported 34 minutes ago from Kensington, England

  Dear @EE It’s only a few months since I switched to you, but seems I’m gobbling data faster than ever when I was with @O2 Is your metric working? Maybe you’ll say your network is faster? if so I’ll gladly switch back: to my lower data allowance with O2: that I never used up!

• 
  Ewan Stevenson ⛄️ (@EwanJStevenson) reported 42 minutes ago from Lambeth, England

  @EE Hi, someone from your tech support team was supposed to call me back yesterday and still nothing? Thanks

• 
  Paul and Sir Fluffy 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇱 (@Praeceps69) reported 43 minutes ago from Hounslow, England

  @EE Very disappointed with your female members of staff today Feltham store. Rude & confrontational demanding that I respect her when she wasn't listening to my issue. You need to update your website to say that store collections need valid photo ID. You're loosing 4 contracts.

• 
  Dave Ahern (@CorkGourmetGuy) reported 44 minutes ago from Merton, England

  Time on the phone to @EE today has now surpassed 2hrs and 20mins, trying to sort out their hysterically bad customer service.

• 
  Kevin Nolan (@knolanuk) reported 47 minutes ago from Lambeth, England

  @daddybearcub @EE Every year my operator texts me to let me know about their RPI tariff rises. I go straight on the website and always find a new plan that gives me more data for less than I'm currently paying. They're obliged to offer existing customers the same deal, so my bill always goes down.

• 
  Jamie (@JamieSenitt) reported 52 minutes ago from Kingston upon Thames, England

  @EE Your Kingston store told me the service was suspended cos they not allowed to take my old phone.

• 
  Walee (@thebrownmayn) reported 57 minutes ago from Merton, England

  @EE no mobile data service since morning yet, coverage checker shows no issues. Absolute shambles!!!

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave (@upstairlab) reported 6 minutes ago

  @EE I placed an order on your store. You took the payment twice. First time it gave me an error but still took the payment. 2nd time it worked. Any help?

• 
  Sarah J (@sazzalj) reported 7 minutes ago

  @EE no signal all day for the second day running yet again (happened earlier in the month too) do we get a refund on our bills for this??

• 
  🌹🌹Cariboo🌹🌹 (@Cariboo9361961) reported 7 minutes ago

  @EE please fix your data connection, because yesterday, couldn’t use my data!!!!

• 
  Mark Bates (@officer_cartman) reported 8 minutes ago

  @StuLittle1972 @EE Haha and I thought it was just bournemouth signal reception has been shocking for over a month flag I only have a couple of months left of contract

• 
  Alex Chippendale (@chipods) reported 12 minutes ago

  @EE I did try to purchase through the web site without logging in and still the same issue

• 
  ⚡FWyine Magazine⚡₿ #AliensVsAudio #AVA (@FWyineMagazine) reported 13 minutes ago

  please advise asap 100Mbps+ to< 10 4G in 5G Unlimited area #NCSC Continuous #cyberattacks 30-06-2026 0000hrs- 29-07-2026 ongoing (DDOS, DNS-P & 15Hz Bandwidth attenuated,signal suppression) in MK. Properties (10),12),(13) in particular involved with UK telecoms interference @EE

• 
  Sharon (@hydref) reported 18 minutes ago

  @EE Spoken to your customer service team, they still say its being looked into. We've had no internet and no updates for 36 hours now.

• 
  Friends Of The Stoop #COYQ 🃏 (@QuinsFOTS) reported 20 minutes ago

  @EE As I said tried that 3 times, and every time it’s “ Use the text service

• 
  Ryan (@ryan_eccles9) reported 21 minutes ago

  @DerekAllan61 @EE When my contract finishes with @EE at Christmas I won't be renewing either ridiculous been with them 12 years prices and 5g coverage is terrible

• 
  Chris Dee (@chrisdee2016) reported 23 minutes ago

  @EE @WeAreOpenreach The order was placed ages ago the equipment fitted but connection to post outside couldn't be made as there is an issue with it we were informed along with our nextdoor neighbour we could ask if they could use the electricity pole to run the cable