EE

EE Outage Report in Kingston upon Thames, Greater London, England

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Kingston upon Thames, Greater London, England 01/18/2026 07:15

January 18: Problems at EE

EE is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent EE outage reports came from the following cities: City of Westminster, Hackney, Hammersmith, London, Hounslow, Gerrards Cross, Wembley, Mitcham, Wandsworth, Croydon, Woking, Southwark, Paddington, Richmond and Waltham Forest.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of Westminster Wi-fi
United KingdomHackney Internet
United KingdomHammersmith Phone
United KingdomLondon E-mail
United KingdomLondon Wi-fi
United KingdomHackney E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • dougmortonagain Doug (@dougmortonagain) reported from Ealing, England

    @EE hi, I have no signal in W5, is there a fault?

  • dougmortonagain Doug (@dougmortonagain) reported from Ealing, England

    @EE Hi, the issue has returned. I have no service again.

  • CyclingLawLDN Rory McCarron (@CyclingLawLDN) reported from London, England

    @GGbarno @EE Agh tell me about it! Lost count the amount of times I’ve told them I’ve left, send pac code etc. Useless customer service

  • VixSeaman Lady Vix Seaxman (@VixSeaman) reported from Richmond, England

    Hello @EE what's happened to the 4g in Twickenham? I waited all morning for my GP to call me on the phone and when she finally did. Twice the connection was so bad she couldn't hear me answer so hung up! My data has been slow all morning🤬

  • DepravedAcid Depraved Acid (@DepravedAcid) reported from Hounslow, England

    @EE And more expensive than Three and less data than Three and EE’s customer services make promises they don’t document and won’t keep.

  • TheChauffeur_ Oh Fuffuxake! (@TheChauffeur_) reported from Richmond, England

    Dear @VodafoneUK As you haven't bothered giving me the service I'm paying for, I was wondering, do you have the number for @EE?

  • craig_mcrae Craig McRae (@craig_mcrae) reported from Lambeth, England

    @EE To be quite honest it's never been that great (<5mbps). Usually I can stream music while in the park. Yesterday it was just horrendous. Feels like Clapham/Brixton/Stockwell never gets the lightning fast speeds of central London (160mbps in Covent Garden), don't see it wfh though.

  • CyclingLawLDN Rory McCarron (@CyclingLawLDN) reported from London, England

    @EE Thanks Andy, maybe you would like to compensate me for the two + years of paying over and above my agreed service plan too...

  • wanderlaurst lauren (@wanderlaurst) reported from Wandsworth, England

    @ee is there an issue with your mobile app? I can’t dial internationally and I also can’t view my extra charges to see if they’re the issue #ee #eemobile

  • dougmortonagain Doug (@dougmortonagain) reported from Ealing, England

    @EE I was, but the signal seems to be back now. Thanks anyway!

  • VictorJ1987 Vìncere. (@VictorJ1987) reported from Brentford, England

    Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

  • KevinWNewman Kevin Newman (@KevinWNewman) reported from London, England

    @ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    @EE Please help out. I know I’ve asked this before but we not in the 90’s anymore. On my iPhone I’m unable to merge calls, eg I call someone, put them on hold and call another then merge. When is this basic feature that all phones have going to be enabled on ur network?

  • NeilHadley2 CFCHadders (@NeilHadley2) reported from Kingston upon Thames, England

    @EE hi, I lost all network yesterday and can’t make or receive calls. I have tried the online tips but still@not working?

  • JKBartsHeart Jonathan Kelly (@JKBartsHeart) reported from Kensington, England

    @calluna23 @EE @Ofcom Didn’t even click it, never know what it’s designed to do

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    @EE Hi Chris, nothing happens. I love tried with numerous calls. The conference call function just does not work. You welcome to try it your side on your phone and you’ll see. EE doesn’t support this feature it seems.

  • yusif0ali Yusif Ali (@yusif0ali) reported from London, England

    @EE what is going on with this broadband?! Since Saturday I’ve been expecting a call back by someone to cancel and no one has called back. I’ve been calling all day to speak to someone to be told by an automated message to call later then hangs up! 😤😤😤

  • HrHJamesKnight OnlyGayWorthKnowing (@HrHJamesKnight) reported from Spelthorne District, England

    @EE why ain’t I got no service and my WiFi calls are weak my bills not cheap every month I don’t expect to not be able to make a basic phone call

  • StuABedford Stuart A (@StuABedford) reported from Paddington, England

    Getting nowhere with @EE no luck with calling 150 or the app. went in a store who only wanted to upgrade one of our accounts and not help us. At this rate they will lose all three of our accounts. Last chance on Tuesday.

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    @VodafoneUK Morning team. Weird one. On an iPhone Xs and Samsung S10e both Vodafone contracts-Speedtest shows under 2MB download-both phones show 4G with 2-3 bars. My other Xs on @EE with similar signal bars has over 100MB download. Something up with your 4G?

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • vincentbryson Vincent Bryson (@vincentbryson) reported

    @EE - been trying to get the @btsport Large Screen add-on for over 2 weeks now - absolutely impossible to get through automated lines. C’mon, fitba is on tonight… any chance of some help (and please don’t say the answer is “Text SPORT to 150” - it isn’t…)

  • de_man_n Dean Newman (@de_man_n) reported

    @EE Hi there, are your calls recorded? I ask this as I've just had a member of staff be particularly rude and make accusations regarding my character, despite myself remaining courteous and professional at all times. The purpose of my call was to negotiate an update to contract.

  • Flo_lvaN Flo (@Flo_lvaN) reported

    @EE I tried to contact customer support via app to give you notice to end my current contract as at 27th November. Unfortunately they say its not possible as I have to contact them on 27th October. If I do it now, it will end on 11th November. 1/

  • dixon10 The Geordie Geek (@dixon10) reported

    Hey @EE Your small business customer support is trash. No way to get in contact with you about an increased spend cap (done on 10/10) because you’ve blocked off all my data and calls. Bravo

  • ben11pd Ben Shaw (@ben11pd) reported

    Can anybody from @EE explain why I’ve just been asked by a member of your team what my annual income is to enable them to waver the early upgrade fee of £168?? Totally unacceptable and I will be changing network even though I’ve been a customer of yours for 17 years.

  • DSGGlazing DSG Glazing Systems (@DSGGlazing) reported

    @EE you think you would have some sort of provisions in place if one of your 5g masts was on private land, happened to lose power and couldn’t get the landowners permission to gain access to it to rectify the problem. All because the landowner is away on holiday and you can’t

  • Njowett89 Nick Jowett Coach (@Njowett89) reported

    @EE are there any advantages to being a business customer anymore. 25 minutes of calling and no answer and the other day being randomly hung up on after another long wait. Terrible service

  • FranklyUk Aboy (@FranklyUk) reported

    @EE I would very much like your help as I am in bits over this. But are you able, or willing, to forward my complaint to someone who is in a position to do anythinig about this situation? My situation is controlled and dominated by one person who has me trapped. No one will help.

  • Christi09787198 Christian Davis (@Christi09787198) reported

    @AnthonyGlees @EE That’s odd because they just billed me and my signal on my phone says BT….

  • nullexception__ Dave (@nullexception__) reported

    @ee I ordered an Apple Watch Ultra and paid quite large amount of money upfront. You've subsequently dropped the price of the watch and I still don't have mine. Can I cancel and re-order at the lower price?