EE outages and service status in Kingston upon Thames, England

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kingston upon Thames, England

The most recent EE outage reports came from the following cities: Hammersmith, Wandsworth, Southall, Epsom, Kensington, Surbiton, Richmond, Kingston upon Thames, Hounslow, Ealing, and Twickenham.

City	Problem Type	Report Time
Hammersmith	Internet	4 hours ago
Hammersmith	Wi-fi	6 hours ago
Hammersmith	Wi-fi	6 hours ago
Hammersmith	Wi-fi	6 hours ago
Wandsworth	Internet	2 days ago
Hammersmith	Phone	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Dave Ahern (@CorkGourmetGuy) reported 1 minute ago from Merton, England

  @CagedChef457 @EE They've billed me for 2 months, and cut me off even though on the app it says my payment isn't due until the 29th. Their level of incompetence is utterly breathtaking. Their also still charging me for a mobile phone I paid off in March & when I tried to fix it they hung up on me

• 
  Doug (@dougmortonagain) reported 3 minutes ago from Ealing, England

  @EE hi, I have no signal in W5, is there a fault?

• 
  Jamie Chapman Dixon (@Jamiecdixon) reported 3 minutes ago from Spelthorne District, England

  @EE Don't buy these. They are faulty (glass on back camera) and Samsung won't admit fault and your stuck with a broken faulty phone! #S20SamsungScam

• 
  veronique enright☀️ (@Veronique7) reported 4 minutes ago from Esher, England

  @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

• 
  Paul and Sir Fluffy 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇱 (@Praeceps69) reported 17 minutes ago from Hounslow, England

  @EE Very disappointed with your female members of staff today Feltham store. Rude & confrontational demanding that I respect her when she wasn't listening to my issue. You need to update your website to say that store collections need valid photo ID. You're loosing 4 contracts.

• 
  I am Robin (@robinhamilton77) reported 21 minutes ago from Esher, England

  @EE Having these problems ever since we moved over to this side of Thames Ditton. Despite it showing full signal on the coverage map. The reality is that we are on WiFi calling or one bar of signal (no 3G, 4G) as there are no masts here.

• 
  shams (@SaaShamsu) reported 23 minutes ago from Wandsworth, England

  @Dinky63387209 @EE If you miss a payment they will charge you instantly but if you miss a job due to their bad network they don't care 🫤🫤🫤 you are lost when you are disconnected

• 
  🎅🏻 Barnaby & Chris 🎄 (@AmbroseBarnaby) reported 24 minutes ago from Richmond, England

  @gempopmoo I’ve now got an unlimited mobile data package with @EE On my mobile I don’t need the above service any more glad to be rid of them just awaiting a envelope so I can send equipment back. B.

• 
  Lucy Callis (@lcallis) reported 31 minutes ago from Wandsworth, England

  @EE hi, I have broken my iPad- it was sat on accidentally at a funny angle. Screen is totally smashed and back is bent and has a small crack. I don't have insurance but it is still under warranty I think..... are you able to fix it?? Or am I screwed??

• 
  Jonny Pugsley (@jonathonfp) reported 32 minutes ago from Kingston upon Thames, England

  @EE what has happened to your signal in KT6? It’s non existent currently 🙄

• 
  Walee (@thebrownmayn) reported 33 minutes ago from Merton, England

  @EE no mobile data service since morning yet, coverage checker shows no issues. Absolute shambles!!!

• 
  gillian nichols counselling (@NicholsGillian) reported 36 minutes ago from Kingston upon Thames, England

  The past 2 weeks in Chessington KT9 the @EE mobile signal has dropped in and out consistently and isn’t good enough to rely upon for an entire phone call. Please let us know what is being done about this appalling, unreliable service.

• 
  Chris Mason (@cmaso21) reported 41 minutes ago from Lambeth, England

  @EE I am absolutely astounded with the lack of customer service. I have 3 open complaints. Someone needs to contact me quickly as I am absolutely raging. You need to contact me ASAP 😡😡

• 
  Olga (@olgabudimir) reported 45 minutes ago from Wandsworth, England

  Can’t watch the sound is awful as is the canned laughter. Is @EE supplying the broadband? Not a great advert for a telecoms company. 😱#BAFTAs

• 
  Sam Tucker (@samgwentucker) reported 51 minutes ago from Lambeth, England

  Hey @EE my dad has had the same number for years but as of this morning it just says “you’ve dialed an incorrect number...” any ideas? I can call and text everyone else and his partner says she can call him no problems...HELP 👀

• 
  James Vertigan (@jamesvertigan) reported 52 minutes ago from Ealing, England

  @EE Hi just an update, I spoke with one of your Newcastle based colleagues around 11am this morning and she said she would send me a code in an email so I could access the MyEE service in order to top up data on my iPad, I’ve still not received this code either via text or email 1/2

• 
  Ewan Stevenson ⛄️ (@EwanJStevenson) reported 57 minutes ago from Lambeth, England

  @EE Hi, someone from your tech support team was supposed to call me back yesterday and still nothing? Thanks

• 
  James Vertigan (@jamesvertigan) reported 57 minutes ago from Ealing, England

  @EE although I have had the Welcome texts from 150 on my iPad so I can definitely get texts from you, it’s just the MyEE registration code that’s not come through, although your colleague did help me top up by debit card over the phone which seems to have worked OK. 2/2

• 
  Jimmy (@jimmyb01) reported 59 minutes ago from Merton, England

  @EE is MyEE down? Can’t log in on app or website

• 
  Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported 60 minutes ago from Merton, England

  Given cost of living crisis should @EE adopt @VodafoneUK’s approach on phone/airtime deals by setting up 2 contracts: 1. An open ended one for the phone service 2. A handset repayment plan, not subject to CPI increases, which automatically ends once paid off? Please retweet

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  superposh (@pboromikky) reported 5 minutes ago

  @EE your signal in PE6 is absolutley honking. How can we in 2026 have literally 1 bar and almost no signal in the middle of a main village @TomTugendhat is spot on. You , o2 vodafone , three, need to get your acts together and start givings us all a decent service

• 
  Nigel. Red. 🚴. Tories/Reform = Dreck (@Nigeblueboi) reported 6 minutes ago

  @TomTugendhat @O2 @EE No wonder you're out with the washing posting crap like this. Your mobiles don't work or you can't operate them more like, so any resources allotted to cycling infra and pedestrian safety can gtf.

• 
  Alex (@alexintheskies) reported 18 minutes ago

  @EE @TomTugendhat S73 post code in Barnsley has the worst signal, cuts out very often.

• 
  Adam Tranter (@adamtranter) reported 22 minutes ago

  @TomTugendhat @O2 @EE They have bike lanes and crossings in France too. It’s a bit weird blaming them for the lack of signal in a privatised and for-profit mobile phone network.

• 
  Pauline Cullen (@PaulineCullen14) reported 26 minutes ago

  @SiDix67 @EE Absolutely terrible customer service from EE , what has happened to them ??

• 
  Ben Craig (@bendougcraig) reported 26 minutes ago

  @TomTugendhat @O2 @EE Tom, this issue has been going on for years. It occurs in your current and former constituencies. So why wasn’t there an effort made when your party was in government to solve this?

• 
  Gareth Owen (@gjo2405) reported 27 minutes ago

  @EE been trying all day to speak to someone about my WiFi router which can’t hold devices to it. Keep going through the text and waiting for someone to call. Seriously considering leaving. V poor service

• 
  Cameron (@MasterlyAmateur) reported 28 minutes ago

  @EE no connection in my area for several months. Problem acknowledged but my complaints keep getting closed. No sign of a refund - I am owed months of refunds. No contact from any customer care reps. Absolutely appalling behaviour.

• 
  Paul The Runner (@paulierunner) reported 28 minutes ago

  @EE your signal has been utterly useless of late, even on major A roads. You are a business-prevention exercise. Please sort it out.

• 
  Clive Roper (@CliveRoper) reported 29 minutes ago

  @TomTugendhat @O2 @EE Go for Lebara on Vodafone, good service and reliable