EE Outage Report in Kingston upon Thames, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Kingston upon Thames come from postal codes KT1.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 27: Problems at EE
EE is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (36%)
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Internet (34%)
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Total Blackout (18%)
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Wi-fi (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent EE outage reports came from the following cities: Hounslow, London, Tower Hamlets, Islington, Golders Green, Southwark, Hampstead, City of Westminster, Hackney, Harrow, Ealing, Beckenham, Croydon, Fulham and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Phone | |
| London |
Wi-fi | |
| Tower Hamlets |
Phone | |
| Islington |
Total Blackout | |
| Golders Green |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Matthew Sexton
(@matt_sexton) reported
from
Croydon, England
@Ofcom Thanks, I will. The inability to turn off @EE's voicemail on their digital voice landlines is a serious, unresolved issue.
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Matthew Sexton
(@matt_sexton) reported
from
Croydon, England
Frustrating that you can't disable voicemail on @EE digital voice landline phones. Causing no end of problems with elderly relatives who can't get to the phone before it activates...
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Dell Smith
(@HowardDellSmit1) reported
from
Tolworth, England
@EE Please let me know what's happening with bad signal in Kingston Upon Thames 1 bar sometime zero bar very bad since Friday Please get sorted are Engineers fixing this problem? Is it a mass problem please?
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
Time on the phone to @EE today has now surpassed 2hrs and 20mins, trying to sort out their hysterically bad customer service.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
The last time I called @EE to try and sort out being overcharged for my mobile bill, I spent 1hr and 10mins on the phone to 5 different people in 4 different teams in 2 different countries and they eventually cut me off, without sorting the problem and never called back.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@CagedChef457 @EE They've billed me for 2 months, and cut me off even though on the app it says my payment isn't due until the 29th. Their level of incompetence is utterly breathtaking. Their also still charging me for a mobile phone I paid off in March & when I tried to fix it they hung up on me
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Angela Magny
(@AngelaMagny) reported
from
London, England
Are there any network issues @EE ?? In central London and have no data or voice. Only able to use phone on Wi-Fi. Have tried rebooting, airplane mode etc.
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Faisal M
(@Faysal_noor) reported
from
London, England
@EE very poor signals (reception) coverage since last 10 days around Redbridge Station (IG1) area. Can you please rectify this as it’s causing so much issue and unable to make calls and use internet most of the time. Thank you
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Neil Higley
(@NeilHigley) reported
from
Royal Kensington and Chelsea, England
@O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
Given cost of living crisis should @EE adopt @VodafoneUK’s approach on phone/airtime deals by setting up 2 contracts: 1. An open ended one for the phone service 2. A handset repayment plan, not subject to CPI increases, which automatically ends once paid off? Please retweet
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Dan Flynn
(@DanWantsTech) reported
from
Twickenham, England
@EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?
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T y k e
(@tykeharvey) reported
from
Worcester Park, England
@ee 5G is worse than there 4G it never blood loads anything
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IanEastLondon
(@ianeastlondon) reported
from
City of London, England
I’ve just had the pleasure of talking to @EE customer services. The person I spoke to kept insisting that the government set inflation and that EE have no choice about increasing their prices. Apparently the government makes them. Duh.
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Rob Cockerton
(@bertie_cee) reported
from
London, England
@MarcAllera absolutely exhausted with trying to end my contract with @EE I pay £105 a month which increases by £12 in april! Countless drop calls! Poor coverage yet my work colleagues on Tesco mobile laugh at me! I want to reduce my monthly bill but told I cannot
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Lydia Pluckrose
(@EatOutLots) reported
from
Camden, England
Hi @EE My 5G hasn’t been working since Thursday meaning no signal or data…. Not great when trying to navigate with no wifi. How can I reset/ update?
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Mandyphin28
(@mandyphin28) reported
from
Camberwell, England
@EE . Your customer service is terrible. I will be gone as soon as possible. Been with #EE for 15 years. Goodbye 👋
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Veena Patel
(@VeenaPa42103967) reported
from
Croydon, England
@EE If you work for ee then my issues has gone to complaints and no manager had attempted to call me like advisor have said. I spoke to on the web chat who clearly was reading from a script saying he’s a manager. But wasn’t even in this country.
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Ryan
(@r_condy) reported
from
Camden Town, England
@ThreeUKSupport @ThreeUK are THE worst company I have ever, ever had to deal with. The customer service online, on the phone, everything is just diabolical. Thank god I left and went to @EE who’s customer service are impeccable.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Richard
(@Richard57637390) reported
@EE down again for god sake. Cant make calls to certain numbers
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Henry Churchill
(@mrmrwacky) reported
@EE Yes Im having intermitant internet problems, according to Google its a known problem: "EE SIM not working after a Samsung One UI 7.0 update is a known issue, with reports of users experiencing no signal, call and data problems. Several troubleshooting steps can be attempted"
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Charlotte
(@CVBM022) reported
@EE had a text message to click on message us however it doesn’t let me reply - using as a new customer and as I am deaf and I don’t use relay
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Jamie Button
(@JamieButton23) reported
@EE is the worst network provider I have ever been with! I ordered the iPhone 16 last week for pick up from store for yesterday after waiting an hour in store they told me it wasn’t coming and I’d have it today, to then be told I can’t have it until tomorrow. (1/2)
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AmyMaurice
(@AmyJMaurice) reported
@EE Hi. I was recently contacted by Google re my pixel 6a battery. It directed me to a local EE shop where I made an appointment. I have just arrived and they said they cannot help me as they are a franchise. What do I do next? How do I figure out where to go???
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John Copier
(@johnpcopier) reported
@EE My landline doesn't work. Incoming or outgoing. I tried to call it from my mobile and the call went through to another EE user.
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أنا🇬🇧💚🇸🇦سلطان البهيشي الأحمري🥰3
(@Sultanm24) reported
In addition, Hi @EE & others, Check out your staff. It looks like fraud or one (or group ) who works for you. Big Companies Don’t doesn’t Have System Issues. Stop playing with residents. #Fraud #Scam
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Henry Churchill
(@mrmrwacky) reported
Hi @EE do you theres an issue with the compatibility between the EE Pay As You Go sims and the new Samsung OneUI 7.0 software update? If so how can I fix this please?
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Martine Stigter
(@MartineStigter) reported
@EE I still have no calls, texts or mobile data. This has been ongoing since Thursday morning. I will yet again go to my local EE shop to see if the problem is with my phone or your outage. Your official line is, as on previous days, that the problem has been fixed. It is not.
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Grifter
(@Grifter_62) reported
@EE Nope nothing works your engineer told me this in addition he said you have two working days to solve a problem without compensation for the customer so let me get this right I have to pay you for two days for no service???? EE bullshit will air this as far and wide as I can