EE

EE Outage Report in Newcastle upon Tyne, England

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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE6 and NE13.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Newcastle upon Tyne, England 10/23/2025 15:30

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (40%)

    Internet (40%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, Prudhoe, Hebburn, Seaham, Sheriff Hill and Chester-le-Street.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Phone
United KingdomSunderland Phone
United KingdomNewcastle upon Tyne Internet
United KingdomPrudhoe Internet
United KingdomSunderland Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • veecollins Vee Collins (@veecollins) reported from Newcastle upon Tyne, England

    @ob999666 @EE @EE is indeed down, big UK outtage

  • shahanchowdhury Shahan Chowdhury™ © (@shahanchowdhury) reported from Walker Gate, England

    @EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

  • Paula_H25 paula hudson (@Paula_H25) reported from Hetton-Le-Hole, England

    @EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.

  • Amyhard44849704 Amy Hardy Running and Gymnastic slills 💙❤️💛💚 (@Amyhard44849704) reported from South Shields, England

    @EE Not bad how are you doing

  • Tdal1369 Anthony (Tony) Dalzell (@Tdal1369) reported from Washington, England

    @EE So if I took a new plan out as an existing customer would I get the same?

  • ultimatelyamy ᴀᴍʏ ♡ (@ultimatelyamy) reported from Newcastle upon Tyne, England

    @EE Any help as to why apple music won’t link to the phone when it was bought as a smart benefit?

  • idh46 Idh46 (@idh46) reported from Wallsend, England

    @EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter

  • geemiller71 Gareth Miller (@geemiller71) reported from South Shields, England

    @EE looks like im moving networks. No help whatsoever

  • geemiller71 Gareth Miller (@geemiller71) reported from South Shields, England

    @EE so was promised an upgrade call at 7.20pm tonight off Julie. Never happened . 🤬

  • weeweegie Alan D'Arcy (@weeweegie) reported from Washington, England

    @EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

  • AbitofCharlieb Char (@AbitofCharlieb) reported from Gateshead, England

    @EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

  • Amyhard44849704 Amy Hardy Running and Gymnastic slills 💙❤️💛💚 (@Amyhard44849704) reported from South Shields, England

    @EE No problem mine wasn’t so bad practice my Gymnastics skills yesterday went for a run on Saturday have a great week

  • Mr395008 Mr395008 (@Mr395008) reported from Newcastle upon Tyne, England

    Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

  • ifellintoawell Luke Madden (@ifellintoawell) reported from Whitley Bay, England

    @EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?

  • phoenixfelis Christy 🌈 (@phoenixfelis) reported from Newcastle upon Tyne, England

    I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER

  • Lillybethwhite Elizabethwhite (@Lillybethwhite) reported from Marley Hill, England

    @EE Hi I have ordered the PS 5 I got the confirmation message and screen shot this but never received the email confirmation how do I know this has gone through went on your chat but they were useless

  • janade1 Adrian Hitchman (@janade1) reported from Wideopen, England

    @Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

  • mattybrannigan mathew brannigan (@mattybrannigan) reported from Newcastle upon Tyne, England

    Can’t watch the football again cause of @EE man, worst provider going

  • aanntthh ANTH (@aanntthh) reported from Houghton-Le-Spring, England

    @EE walked past my local ee store today and heard the worst sale's pitch being given to two elderly people,something along the lines of "once this whole covid thing is over you can use this phone to do as much as you like" such a rediculous pitch and out of order

  • aanntthh ANTH (@aanntthh) reported from Houghton-Le-Spring, England

    @EE Internet down

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • flashdunce FLASHDUNCE (@flashdunce) reported

    @EE Deliver the phone service and stop being woke

  • The_Rebel_Fish Darth Fishkeeperious (@The_Rebel_Fish) reported

    @EE The difference is that one is socially frowned upon and talked about constantly as a serious issue, whereas the other is basically just socially accepted and not seen as an issue at all. There is an absolutely constant and ever growing spread of hatred against men these days.

  • SamByrn70543647 Member-berries (@SamByrn70543647) reported

    @EE You don't have a "community" you ******* retard 🤦you sell mobile phones and I'm not a customer .

  • Golf13Pcr PCRGolf13 (@Golf13Pcr) reported

    @EE sat in Old Trafford with 5g supposed signal but no chance! Signal is crap! Struggling to get one tweet out #stoplying #ukbestnetwork?

  • seamas22 séamas (@seamas22) reported

    @EE evening. Just wanting to know what's wrong with the online shop. I can't do anything on it. I'm planning on an upgrade soon but can't see any options due to the store being down. Any ideas what's going on?

  • cherry_electrix patricia batewoman (@cherry_electrix) reported

    @SkhTrains @EE Misandry exists because of misogyny, you daft idiot. Misogyny is the foundation of global rapes, assaults and killings of women. General hate. Misandry is simply the response women supply as a result of this oppression. Without misogyny, Misandry wouldn’t exist.

  • markdixon100 Mark Dixon (@markdixon100) reported

    @EE Working now but second time in a week. Lousy phone signal here so a very important feature. Really annoying as EE have just put up a new mast less than 3 miles from here and still no worthwhile signal.

  • LeeDeeble lee deeble (@LeeDeeble) reported

    @EE Absolutely awful service at the moment in ME17 and surrounding area, loss of calls, no cellular service, please advise or refund me monthly rental as IT IS THAT BAD!! Lee

  • DavidSandri2 David Sandri (@DavidSandri2) reported

    @EE By engaging in online abuse having privileged rich people condescendingly looking down on everybody? Superb idea. Have you considered that maybe YOU are the problem? I mean, look at your logic. “We’re tackling online abuse by engaging in online abuse!”

  • ACEK1NGzZ SSJ ACE (@ACEK1NGzZ) reported

    @EE broadbands down again what is going on, spoke to someone that's says it's the whole area but my neighbors internet is working fine, really not happy