EE Outage Report in Newcastle upon Tyne, England
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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE98, NE6 and NE5.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (42%)
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Phone (31%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Newcastle upon Tyne, England
The most recent EE outage reports came from the following cities: Cramlington, Newcastle upon Tyne, Consett, Jarrow, Seaham, Sunderland, Gateshead, Bedlington, Wallsend and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Cramlington |
Phone | |
| Newcastle upon Tyne |
Phone | |
| Cramlington |
Phone | |
| Consett |
Phone | |
| Jarrow |
Phone | |
| Seaham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Bethany Henderson
(@BCHenderson_xo) reported
from
Hazlerigg, England
@EE been trying to dm you regarding an issue but have had no reply yet
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
Still got sync problems on @btsport on my #firestick @ee. Not a happy bunny. Pay for this aswell .
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Jane M 🌈 - Slimming World Benton
(@janeymed) reported
from
Longbenton, England
@EE Wifi Calling still not working.
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John Lavender - #Speedowarrior
(@finswimmerjohn1) reported
from
Whickham, England
@EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...
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Laura Ashley Anderson (Farrow)
(@laurafarrow91) reported
from
Whitley Bay, England
I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it
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Matt
(@matt3lee) reported
from
Hebburn, England
@EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯
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Stephen Hully
(@HullyStephen) reported
from
Whitley Bay, England
@EE Pity the signal is terrible
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Sue Metcalf. 🌈🌈🌈🌈
(@suemetty) reported
from
Gateshead, England
@EE my signal been off most of the afternoon, any idea when it will be fixed?
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Panicdragon8784
(@panicdragon8784) reported
from
South Shields, England
Anyone else having problems with @EE mobile signal in #southshields
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jamie shield
(@jshield1988) reported
from
Whitley Bay, England
@EE unable to get through to tech support on phone, or to any department Says the office is closed....
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?
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Steph.
(@stephwales_) reported
from
Gateshead, England
Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?
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Paul Rackstraw
(@rackysafc) reported
from
Washington, England
@EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!
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Bethany Henderson
(@BCHenderson_xo) reported
from
Hazlerigg, England
@EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through
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shaun smith
(@tempersmith) reported
from
Gateshead, England
@EE cancel my contract as I type this robbing cun*s
-
Iam Burn Photography
(@IamBurnPhoto) reported
from
Whitburn, England
@EE Despite my phone stating I have a 5G signal, I cannot use my phone at St. James' Park, Newcastle. People on other networks don't seem to have this issue. I've tried manual selection of network, switching off 5G etc. but no joy. Why is this happening?
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Cantona & Best
(@bestcanton7) reported
@MarinaPurkiss @EE Come on @EE this is absolutely shocking. It’s no way to treat any customer, especially elderly people who often feel vulnerable. Where is your Duty of Care!
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Angelique 🎵🇬🇧🇫🇷☮️
(@Angieeclectic) reported
@LouiseScot51918 @MarinaPurkiss @EE They are rude on the phone as well.
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liberty03
(@allinsonm660) reported
@MarinaPurkiss @EE That's mad. Same happened to me a few years ago when l went into an EE store for some help. The guy took my phone into the back room and must have phoned USA. Reported it to EE and they did not charge me. Hopefully you can check the time of the call and get more info.
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Susan
(@SL19932001) reported
@MarinaPurkiss @EE @MarinaPurkiss I’m also having problems. My watch and phone contract ended in Jan and despite calling a few times to cancel they are still billing me. I also went into their shop and asked for a pay as you go sim to be missold another 2 year contract?
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Sonia Ashman
(@SoniaAshman777) reported
@MarinaPurkiss @ElyzabethSB @EE Hi sorry to hear about this this happened me twice with EEE a few years ago I complained to the phone communications complaints helpline and I got a refund after they looked into my complaint after that I no longer pay direct debit to EEE I just pay when I get the Bill
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Peter Lawless
(@PeterLa19453134) reported
@MarinaPurkiss @EE I agreed several months ago to move by BT Internet account to EE. Recently my Internet router stopped working and I called EE, only to find they had no record of any broadband account at my address. Hasn't stopped them taking £77 each month by direct debit. To cancel I owe £600
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ᴰᵃʷˢ ♕
(@DAWS_ON_) reported
@Rollsie7 @EE Nope they haven't lol, I was still installing it 12 months after that was announced.. and the head ends are easy to change.. it's a mast issue, they've had to take one down
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Andrew Stevenson
(@Andrew_Stevenso) reported
@MarinaPurkiss @EE @EE send me bills for a home broadband service that they never installed because the Openreach engineers couldn't find an equipment cabinet, in fact they suggested I try Virgin. They've now put a debt collector on to it but I'm not paying for a service I haven't received.
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Matteo001
(@mattjam001) reported
@MarinaPurkiss @EE Only to be charged 60 quid from EE then she rang up to see what's up to be told it's a roaming charge she has never left this country ever and only agreed to the 13 pound charge
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Eddie Howson
(@HowsonEddie) reported
@MarinaPurkiss @EE EE & BT are riddled with systemic failure and lack of customer/client focus during their own business transition. If only they had better competition!