EE Outage in Newcastle upon Tyne, England

@EE Despite my phone stating I have a 5G signal, I cannot use my phone at St. James' Park, Newcastle. People on other networks don't seem to have this issue. I've tried manual selection of network, switching off 5G etc. but no joy. Why is this happening?

@EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

@EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

@EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

@Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

@dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

@EE unable to get through to tech support on phone, or to any department Says the office is closed....

Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

@EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

@EE cancel my contract as I type this robbing cun*s

Anyone having trouble with @EE when making phone calls ?

@VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?

@EE is EE network down in #DH9 #CoDurham

@EE is there a problem with they billing system as I can't pay my bill online??

@EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.

@EE In case I have problems taking out the SIM card etc again, are your shops open?

@EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?

@Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

@EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter

@EE please help. I have landed in the USA and my phone isn’t working. I can’t turn on roaming in the app whilst on the public wifi. What can I do?

@EE Hello. Would you be able to DM Me about my plan. My contract has expired and I have gone to SIM Only. But I want to have Insurance taken off my plan if possible. Could you help? Thankyou

@Dolleymore2 @btsportcricket @EE I had the same problem. Try a different browser. My main browser is Safari (problem) but I managed to get thru on Firefox.

@Dolleymore2 @EE @btsportcricket I understand tech issues (I mean I don’t but I get they exist) but to have no response in this long is not on. At least an acknowledgment. You’re paying for a service.

Hi @btsportcricket and @EE. I have paid for the BT Sport add on. It won't let me chromecast to my TV, giving me a VC550 error. This error is not listed in your guide. Help.

@AVFC_News Can @EE fix the 4g around villa park, just in case I forget to download the covid pdf

@EE NOT 99.99%. It is a 100% FACT, Vodafone has been Taken money from customers accounts for services NEVER been used or asked for by Customers, So if this is NOT an ART of THIEVING Why the CEO of Vodafone are REFUSING to answer ANY queries about the above THIEVING.

@EE hi I have a travel WiFi box that I pay for each month but I don't use or want. This is some kind of add on. How can I cancel it off my plan.

@EE Very unhappy with the customer service this evening! Somebody DM me to resolve please.

Coverage is getting as bad as parkhead now at the Tony. Unless @EE are just a bit ****.