EE Outage Report in Washington, Sunderland, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Washington, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 16: Problems at EE
EE is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Washington, Sunderland, England
The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Wallsend, Washington, Sunderland, Peterlee and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
TV | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Wallsend |
||
| Newcastle upon Tyne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Washington, England
Latest outage, problems and issue reports in Washington and nearby locations:
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data
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Ian 🇪🇺
(@MilkyJoe1974) reported
from
Peterlee, England
@__MICHAELPORTER @EE It’s the fact that even after confirmation page they say they order never existed. It’s not surprising as their website is awful for suck a big company
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TheGingerDigest
(@DougJBacon) reported
from
Chester-le-Street, England
@EE and its impossible to find out on your website how to report a fault, your customer service line is closed despite stating its opening hours as 8am-9pm mon-fri, the app is useless and im paying quite alot of money for what is often slower and less consisten BB than 5 yrs ago
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Benjamin Lawson
(@benlawson2) reported
from
Peterlee, England
Nice 2.7% increase on my phone contract again. Funny that the price of everything goes up expect peoples wages. **** off @EE
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David Parker
(@davidparkersm) reported
from
Whickham, England
Can’t reset my @EE password for #myee. Phoned 150 for help and crappy customer service. Feel I made a wrong choice going with them
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE I just spoke to Reece in your Newcastle contact centre. Just wanted to say 10/10 for customer service. He went above and beyond. First contract phone and he was very reassuring. Even gave me his work email in case I have any issues. Glad I swapped to EE now!
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Darren
(@DarrenMorgan) reported
from
Washington, England
@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless
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Josh Stephenson
(@jstep__) reported
from
Birtley, England
@EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.
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Rachel Briggs
(@RachelLBriggs) reported
from
Sunderland, England
I don’t know who needs to hear this but do NOT set up a contract with @EE absolutely terrible customer service/website
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Robert Reay
(@RobertReay) reported
from
South Shields, England
My house without the @EE signal booster! 🤙🏻😍 ..... (N.B. @EE Had to send me said signal booster after years of shit signal & hours of complaining to them about it! And you can tell @kevinbacon that his career peaked after ‘The River Wild’ the melt) #MoneyGrabbingBastards
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🎶🌸ⓈⓉⒺⓋⒺ🌸🎶
(@Whitby_Born) reported
from
South Shields, England
@Heidi_LFC9 @ThreeUK @EE I'm paying £57 month on 3 for my Samsung S10+ and it's a 2 year plan. I'll have enough to pay off the remaining 15 months in one go soon and I'll swap to EE. I've never had 3 add to my bills when on Unlimited.
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@scott_fcb @EE I’ve had same issue
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Michael Chapman-John
(@MichaelChapmanJ) reported
from
Hetton-Le-Hole, England
@EE I will, there should be a Complaint on my account masked as resolved as I was assured it was solved
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Laura Crawford
(@lcrawford1983) reported
from
Langley Park, England
@EE Hi. Is there a problem with your website. I have been trying to log into my broadband account to remove devices and it keeps telling me to try later
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Shaun Edge
(@sedge1989) reported
from
Ryton, England
You can always trust @EE to make a mess of any situation! Renewed my EE broadband which came ‘active’ on 22nd and went down to 2mbps. Call support and after being on the phone for one hour (to a quite polite guy) can’t get through to remote services. EE MAN! I want my Xmas movies
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TheGingerDigest
(@DougJBacon) reported
from
Chester-le-Street, England
@EE hi we're having daily problems with our broadband, despite you sending someone out 3 weeks ago and said they fixed it. they unplugged the microfilter, even though your helpdesk said it was a line problem external to the house. the router needs rebooting daily, signal drops
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
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Amy McCord
(@amymccordx) reported
from
Hebburn, England
@EE Hi was on the phone yesterday & they confirmed there’s a fault in my area but its not a priority for you guys to fix as you didn’t know what was causing the fault. It’s getting worse and worse we’ve got four EE devices in our household and we’re struggling to make calls
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Michael Young
(@micky9nufc) reported
from
Lanchester, England
@EE is there a problem with galaxy smart watches and mine now say standalone emergency calls only and it was fine earlier
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Lauren Vardy
(@LiiL_Laauren) reported
from
Sunderland Bridge, England
@EE your website is rubbish. I can’t login it’s so frustrating 😤
EE Issues Reports
Latest outage, problems and issue reports in social media:
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megan artis
(@meganartisx) reported
Just a heads up to anyone who is thinking of joining @EE ... DONT. They will pressure sell you into getting a new phone and tell you its coming next day and all of a sudden say its coming a month later . their customer service is also **** xoxo rant over
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paige
(@thatcliffxrdkid) reported
@EE can someone please help me?
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❢ ₦ɆⱠⱠ95✪
(@lilnell95) reported
@EE someone help me out.
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Rob Callery
(@calz88) reported
@ee hello is anyone going to get back to me and offer some sort if customer service
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Gary Mathers
(@Mathers88) reported
@EE Phone is awful looking forward to changing. Wasn't worth the freebie Xbox I got last year. Thought it was ok but as time goes on I've realised the phone doesn't work properly when going from portrait to landscape it cuts off half the screen. Plus other issues.
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scunnerd
(@the4_est) reported
@EE Afraid that ship has sailed. It's been ongoing since December and the level of support has been P155 poor if im honest. Will be terminating my contract early and finding something that works.
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Janine Price
(@j9apache) reported
@EE getting a bit fed up now. Thought all our issues had been sorted. Daughters pack renewed last night and none of her free boasts activated.
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Tony 💙
(@crazyitalian7) reported
@EE Thank you. I have the app I checked the upgrade and trading in my s20 plus despite few cracks in screen will save me £14 a month making it £56 a month or £57 which isn't too bad. Definitely best deal I have seen. I also like the s8 tab ultra hope your day goes OK
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Alan
(@Alan_Florance) reported
@TechieLass @EE You will also find you can only cancel after speaking and waiting in numerous queues
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Karen Macklen
(@KarenMacklen) reported
@EE Pity the information on your website and community site gives the opposite impression. Hoped it was a technical problem rather than a con.