EE Outage Report in Washington, Sunderland, England

Problems in the last 24 hours in Washington, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Washington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Washington, England

The most recent EE outage reports came from the following cities: Chester-le-Street, Newcastle upon Tyne, Sunderland, Stanley, North Shields, Durham, Gateshead, Jarrow, and Seaham.

City	Problem Type	Report Time
Chester-le-Street	E-mail	10 days ago
Newcastle upon Tyne	Phone	15 days ago
Sunderland	Internet	16 days ago
Sunderland	Internet	21 days ago
Newcastle upon Tyne	Internet	1 month ago
Newcastle upon Tyne	Total Blackout	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

• 
  Gareth Miller (@geemiller71) reported 2 minutes ago from South Shields, England

  @EE so was promised an upgrade call at 7.20pm tonight off Julie. Never happened . 🤬

• 
  Mr395008 (@Mr395008) reported 8 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  Idh46 (@idh46) reported 8 minutes ago from Wallsend, England

  @EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 10 minutes ago from Newcastle upon Tyne, England

  @EE In case I have problems taking out the SIM card etc again, are your shops open?

• 
  Alan D'Arcy (@weeweegie) reported 13 minutes ago from Washington, England

  @EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

• 
  paula hudson (@Paula_H25) reported 13 minutes ago from Hetton-Le-Hole, England

  @EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.

• 
  Gareth Miller (@geemiller71) reported 20 minutes ago from South Shields, England

  @EE looks like im moving networks. No help whatsoever

• 
  ANTH (@aanntthh) reported 23 minutes ago from Houghton-Le-Spring, England

  @EE Internet down

• 
  ᴀᴍʏ ♡ (@ultimatelyamy) reported 26 minutes ago from Newcastle upon Tyne, England

  @EE Any help as to why apple music won’t link to the phone when it was bought as a smart benefit?

• 
  Amy Hardy Running and Gymnastic slills 💙❤️💛💚 (@Amyhard44849704) reported 29 minutes ago from South Shields, England

  @EE No problem mine wasn’t so bad practice my Gymnastics skills yesterday went for a run on Saturday have a great week

• 
  mathew brannigan (@mattybrannigan) reported 35 minutes ago from Newcastle upon Tyne, England

  Can’t watch the football again cause of @EE man, worst provider going

• 
  Luke Madden (@ifellintoawell) reported 36 minutes ago from Whitley Bay, England

  @EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?

• 
  Adrian Hitchman (@janade1) reported 38 minutes ago from Wideopen, England

  @Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

• 
  Amy Hardy Running and Gymnastic slills 💙❤️💛💚 (@Amyhard44849704) reported 39 minutes ago from South Shields, England

  @EE Not bad how are you doing

• 
  ANTH (@aanntthh) reported 43 minutes ago from Houghton-Le-Spring, England

  @EE walked past my local ee store today and heard the worst sale's pitch being given to two elderly people,something along the lines of "once this whole covid thing is over you can use this phone to do as much as you like" such a rediculous pitch and out of order

• 
  Char (@AbitofCharlieb) reported 43 minutes ago from Gateshead, England

  @EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 50 minutes ago from Newcastle upon Tyne, England

  @EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.

• 
  Elizabethwhite (@Lillybethwhite) reported 52 minutes ago from Marley Hill, England

  @EE Hi I have ordered the PS 5 I got the confirmation message and screen shot this but never received the email confirmation how do I know this has gone through went on your chat but they were useless

• 
  Christy 🌈 (@phoenixfelis) reported 56 minutes ago from Newcastle upon Tyne, England

  I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER

• 
  Anthony (Tony) Dalzell (@Tdal1369) reported 59 minutes ago from Washington, England

  @EE So if I took a new plan out as an existing customer would I get the same?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rae Lou (@Rae7282R) reported 8 minutes ago

  @EE I am beyond disgusted with you conduct and customer service today. For a company that prides itself in it customer service, you have conducted yourselves in the most unprofessional manner today. I will not be recommending you yo anyone else, ever again.

• 
  Peter B - Person of Tall ⬆️ (@Pete_Bassist) reported 9 minutes ago

  @EE No.. Never again.. Not until you stop putting crud on them we never use and don't want that we can't remove.. Bixby, Facebook, stupid sticker things, AR emoji etc etc etc, space gobbling crud

• 
  Terri Shepherd (@telshep87) reported 10 minutes ago from Romford, England

  @EE nhs discount codes are not working for upgrades

• 
  Muppetry inc 💙 (@muppetmoment) reported 10 minutes ago

  Back from work & problem with broadband. Phoned helpline. Through in 5 mins, line issue identified straight away, engineer booked for first thing tomorrow morning. Well done @EE & thanks to Danni. Excellent service 👏👏

• 
  PfE – Campaigning to Reboot Britain (@pledgeforeurope) reported 14 minutes ago

  @brightsider123 @EE That's USB-C, the latest in the computer industry's never ending obsession with filling landfills with their past and now obsoleted inventions.

• 
  Jane Worsley (@JaneyWorsley) reported 15 minutes ago

  @EE no internet for 4 hours now!!! My child has a zoom class at 9:00 please help

• 
  Happy and blessed (@alexandra_goff) reported 16 minutes ago

  Why would @EE send a cheque for £1.04 instead of refunding a card or bank account? It's a lot of trouble to bank it. EE probably think most people won't. If they do this to everyone who's cancelled a contract, they will save a lot of £££. @MartinSLewis #eerefund #eecontract

• 
  Tyresce Green (@green_tyresce) reported 18 minutes ago

  @Tombbola @EE Already got the phone but no service for 5 days now

• 
  David Melia (@DavidMelia) reported 21 minutes ago

  Currently been on hold with @EE for 45minutes and counting. What an absolute disgrace! What terrible customer service that is, I will be cancelling my contract as soon as they answer! If they ever do!

• 
  Caudwell (@Caudwellsp) reported 21 minutes ago

  @EE Hi EE Team i have a Q my Name is Martin - i am whating to know some info - I am a BT mobile customer - I fond at BT dose not do Esim - i am think about join EE - but will i lose my bt broadband discount for my BT Mobile?