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EE Outage Report in Washington, Sunderland, England

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The latest reports from users having issues in Washington come from postal codes NE38.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Washington, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Washington, Sunderland, England 12/05/2025 11:55

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (24%)

    Phone (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Washington, Sunderland, England

The most recent EE outage reports came from the following cities: Peterlee, Sunderland, Washington, Gateshead, Newcastle upon Tyne, Hebburn and Seaham.

Loading map, please wait...
City Problem Type Report Time
United KingdomPeterlee Phone
United KingdomSunderland Phone
United KingdomWashington Phone
United KingdomGateshead Internet
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

  • tempersmith shaun smith (@tempersmith) reported from Gateshead, England

    @EE cancel my contract as I type this robbing cun*s

  • matt3lee Matt (@matt3lee) reported from Hebburn, England

    @EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

  • janeymed Jane M 🌈 - Slimming World Benton (@janeymed) reported from Longbenton, England

    @EE Wifi Calling still not working.

  • IamBurnPhoto Iam Burn Photography (@IamBurnPhoto) reported from Whitburn, England

    @EE Despite my phone stating I have a 5G signal, I cannot use my phone at St. James' Park, Newcastle. People on other networks don't seem to have this issue. I've tried manual selection of network, switching off 5G etc. but no joy. Why is this happening?

  • laurafarrow91 Laura Ashley Anderson (Farrow) (@laurafarrow91) reported from Whitley Bay, England

    I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

  • rackysafc Paul Rackstraw (@rackysafc) reported from Washington, England

    @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

  • jacwiljam Jac Wilson (@jacwiljam) reported from Whitley Bay, England

    Anyone having trouble with @EE when making phone calls ?

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

  • geemiller71 Gareth Miller 🇺🇦 (@geemiller71) reported from Washington, England

    @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

  • geemiller71 Gareth Miller (@geemiller71) reported from South Shields, England

    Still got sync problems on @btsport on my #firestick @ee. Not a happy bunny. Pay for this aswell .

  • BCHenderson_xo Bethany Henderson (@BCHenderson_xo) reported from Hazlerigg, England

    @EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through

  • jshield1988 jamie shield (@jshield1988) reported from Whitley Bay, England

    @EE unable to get through to tech support on phone, or to any department Says the office is closed....

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

  • suemetty Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported from Gateshead, England

    @EE my signal been off most of the afternoon, any idea when it will be fixed?

  • wjc_14 Will (@wjc_14) reported from Durham, England

    Why has @EE 4G suddenly become so slow?

  • panicdragon8784 Panicdragon8784 (@panicdragon8784) reported from South Shields, England

    Anyone else having problems with @EE mobile signal in #southshields

  • BCHenderson_xo Bethany Henderson (@BCHenderson_xo) reported from Hazlerigg, England

    @EE been trying to dm you regarding an issue but have had no reply yet

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • CrosbyGriggs Jack Crosby-Griggs (@CrosbyGriggs) reported

    @EE Up to 15 seperate times a day for up to hours on end, then please - go ahead. I'm sure it'll make EE's customer service look stellar; But this isn't exactly a "Me" problem when your issue is causing me and many others i'm sure to miss important work meetings, deadlines (3/ - Jack

  • natalARTte Natalie F (@natalARTte) reported

    @EE Hi there, I've been having problems watching Disney Plus, Netflix and Prime via my TV since Wednesday last week. Programs pausing intermittently. Nothing's been changed so I'm not sure what's triggered this. Internet on TV is registering as connected. Any suggestions please?

  • iSamTweets Sam Tweets (@iSamTweets) reported

    @EE is there an issue with data gifting? Trying for 3 days but there is an error on the app and the website.

  • dralisonj Alison J 💙 (@dralisonj) reported

    @MFAminGP @EE My EE was so slow yesterday only worked for son and not other phones. I've got fibre plus. Apparently can't get anything faster

  • charlottelb18 Charlotte Burton (@charlottelb18) reported

    @EE I’m nearing the end of my contract and wish to cancel it completely. Please can you advise me on what to do?

  • WomenAreWomen3 WomenAreWomen 🟣⚪️🟢 (@WomenAreWomen3) reported

    .@EE changed me £349 for a phone call I made trying to sort out airport help for my disabled son. I hear others were let off similar payments for being ‘valued customers’. Obviously 12 years and 5 current phones/ SIMs with them don’t make me one of those.

  • ShazbatDesigns Shazbat Designs (@ShazbatDesigns) reported

    @EE Thanks for getting in touch but I ended up phoning and got it all sorted and an engineer came out on Saturday to fix it

  • DigitalDiablo 🇪🇺 🐸 HYPNOTOAD 🐸🇪🇺 💎 (@DigitalDiablo) reported

    @EE Nearly £100 a month for a phone? Someones been smoking some bad granola.

  • THFCDavey dave (@THFCDavey) reported

    @EE I need to give notice to end my contract but you don’t have clear information about this online, please help

  • annaonthemoon Rebecca J Lockley 🔜DST🇩🇪 | 👻🕯🖖🏻 🇪🇺🏳️‍🌈 (@annaonthemoon) reported

    @EE Please STOP. If I need help, I'll contact you. We had a power cut. No doubt everyone was trying to use the mobile network, although signal has always been hit or miss in the village/my house. But my walls are also 2 feet thick.