EE Outage Report in Washington, Sunderland, England
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Washington, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (42%)
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Phone (31%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Washington, Sunderland, England
The most recent EE outage reports came from the following cities: North Shields, Newcastle upon Tyne, Durham, Gateshead, Jarrow, Seaham and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Phone | |
| Newcastle upon Tyne |
Phone | |
| Durham |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Phone | |
| Jarrow |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Washington, England
Latest outage, problems and issue reports in Washington and nearby locations:
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John Adams
(@Johnad25) reported
from
Durham, England
@EE My wife had just spoken to your @EE retention team who agreed that we’ve been treated worse than any case they’ve seen... but unbelievably we are to expect another two calls from the retention team who can offer no help. Why bother, it’s just really rubbing the salt in.
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paula hudson
(@Paula_H25) reported
from
Hetton-Le-Hole, England
@EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.
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Shahan Chowdhury™ ©
(@shahanchowdhury) reported
from
Walker Gate, England
@EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan
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Mr395008
(@Mr395008) reported
from
Newcastle upon Tyne, England
Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄
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Laura Pearman Headshots Photographer
(@LPearmanPhotos) reported
from
South Shields, England
@EE Hey! Can I report a phishing scam to you. Just got a dodgy text about a phoney bill issue. #phishing #PunIntended
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Vee Collins
(@veecollins) reported
from
Newcastle upon Tyne, England
@ob999666 @EE @EE is indeed down, big UK outtage
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Alan D'Arcy
(@weeweegie) reported
from
Washington, England
@EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢
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Char
(@AbitofCharlieb) reported
from
Gateshead, England
@EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?
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David Bailey
(@Bailz84) reported
from
Durham, England
@EE why is it that me and my wife have had our phones on EE for over a year and in that time we have not made a single call from our home without the signal being awful or the call being cut off? I'll be moving networks if we can't get a signal boost
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David
(@davidhorsefield) reported
from
Longbenton, England
@Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great
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Robby
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Eddy39
(@eddygraham39) reported
from
Craghead, England
@EE submitted a complaint over a week ago via email. It’s not been answered.
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@EE looks like im moving networks. No help whatsoever
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steve barnes
(@stegley1981) reported
from
Sunderland, England
@EE i have tried to remove the bt sport casting service by messaging 150 as advised on the app and it doesnt work! Ive been charged again this month for it!
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Rachel Briggs
(@RachelLBriggs) reported
from
Sunderland, England
I don’t know who needs to hear this but do NOT set up a contract with @EE absolutely terrible customer service/website
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Amy Hardy Running and Gymnastic slills 💙❤️💛💚
(@Amyhard44849704) reported
from
South Shields, England
@EE No problem mine wasn’t so bad practice my Gymnastics skills yesterday went for a run on Saturday have a great week
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John Adams
(@Johnad25) reported
from
Durham, England
@EE Retention call number 2 from @EE, your own team are disgusted with your service and are raising additional complaints on our behalf. Surely you’ve got this one wrong...
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@EE so was promised an upgrade call at 7.20pm tonight off Julie. Never happened . 🤬
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Liam
(@L17aamLiam) reported
from
Gateshead, England
@EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Lord Carter
(@LordACarter) reported
@EE our plan is out of contract nice rep resolved a query tried to put us through to retention team they did not want to know and told him to deal with us Guess we are off to new provider Disgusting could not careless retentions team Hope you are proud of this service#EE
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Chuppers
(@ChuuppersPoGo) reported
@EE switche internet over from BT to you. Activation date was last Friday, it's now Sunday and you haven't allowed me to start the service. Your customer service reps are just putting my partner and I in a loop. Adding random time frames where nothing changes.
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The Average FC Player
(@AverageFCPlayer) reported
@EE No internet for three days. Messaged me to say the problem was fixed yesterday, it isn’t. Can’t get through to an operator, just sends me to a bot. The problem is all with most of my local area, any chance of getting someone out to fix it or am I waiting for another 3 days?
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Kathleen Daly
(@KathleenDaly2) reported
@EE you must have the worst App. It never works, you can never find what you’re looking for and to top it all the website is also down. As I am unable to buy any prepaid data roaming packages I don’t expect to be charged any costs
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The Average FC Player
(@AverageFCPlayer) reported
@EE That’s great, but I was on hold for 30 minutes waiting to talk to someone unfortunately and couldn’t wait any longer. I’d just like to know if the problem is going to be fixed soon. I’ve been given ‘the problem should be fixed in the next 2 hours’ for three days now 😥
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patriot
(@Seanitro87) reported
@EE wtf is going on with your WiFi? Easily the worst WiFi I have ever had and I’m getting rid of it asap. Also mobile phone coverage has started to be crap.
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J
(@ZamoraZinet) reported
@EE I’ve been trying all weekend to buy a laptop, tried on mobile site and the app. Is there an issue with your services?
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Jill M Stevens
(@Jillygeoff) reported
@EE FED up with how I am being treated! Trying to merge 2 accounts and tech dept cannot get it sorted where do you get Help! Unless
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Jamie Holland
(@jamoiholland) reported
@EE I placed an early upgrade order yesterday, got an SMS today saying "issue with the order, contact us", the chat agent is giving me a different price, and saying the order number is actually only a reference number. This smells fishy. Is it legitimate process? Thank you
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👉 Dean Hall 👈
(@Deane_Hall) reported
@EE Really disappointed with my broadband. Runs that slow that it’s really starting to piss me off. SHOULD OF STAYED WITH @TalkTalk