EE Outage Report in Washington, Sunderland, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Washington, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 30: Problems at EE
EE is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (37%)
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Internet (34%)
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Total Blackout (14%)
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Wi-fi (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Washington, Sunderland, England
The most recent EE outage reports came from the following cities: Chester-le-Street, Sunderland, Newcastle upon Tyne, Hebburn, Gateshead, Whitley Bay, Seaham, North Shields, Washington and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Chester-le-Street |
Phone | |
| Sunderland |
Internet | |
| Chester-le-Street |
Phone | |
| Chester-le-Street |
Phone | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Washington, England
Latest outage, problems and issue reports in Washington and nearby locations:
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Iam Burn Photography
(@IamBurnPhoto) reported
from
Whitburn, England
@EE Despite my phone stating I have a 5G signal, I cannot use my phone at St. James' Park, Newcastle. People on other networks don't seem to have this issue. I've tried manual selection of network, switching off 5G etc. but no joy. Why is this happening?
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow
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Geoff Wade
(@GeoffWadeSwim) reported
from
Longbenton, England
@VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?
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Laura Ashley Anderson (Farrow)
(@laurafarrow91) reported
from
Whitley Bay, England
I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.
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Bethany Henderson
(@BCHenderson_xo) reported
from
Hazlerigg, England
@EE been trying to dm you regarding an issue but have had no reply yet
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Matt
(@matt3lee) reported
from
Hebburn, England
@EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
Still got sync problems on @btsport on my #firestick @ee. Not a happy bunny. Pay for this aswell .
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.
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Paul Rackstraw
(@rackysafc) reported
from
Washington, England
@EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!
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Will
(@wjc_14) reported
from
Durham, England
Why has @EE 4G suddenly become so slow?
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shaun smith
(@tempersmith) reported
from
Gateshead, England
@EE cancel my contract as I type this robbing cun*s
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Gemma Hall
(@Gemma_Hall25) reported
from
Stanley, England
@EE is EE network down in #DH9 #CoDurham
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?
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Steph.
(@stephwales_) reported
from
Gateshead, England
Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.
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jamie shield
(@jshield1988) reported
from
Whitley Bay, England
@EE unable to get through to tech support on phone, or to any department Says the office is closed....
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Jac Wilson
(@jacwiljam) reported
from
Whitley Bay, England
Anyone having trouble with @EE when making phone calls ?
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Ben Bias
(@zombiefiend616) reported
from
Newburn, England
@EE is there a problem with they billing system as I can't pay my bill online??
EE Issues Reports
Latest outage, problems and issue reports in social media:
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(@Antz9_ThePhenom) reported
@EE we need to talk please why have you recklessly taken money out of my account! I have never been in overdraft before. The arrangement for the new SIM card which hasn’t arrived hasn’t even started what on earth happened I’m annoyed.
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James Meredith
(@Jamesmeredith) reported
@EE WC2R1JA. All London West End is bad and has been since I upgraded to 5G. I was told it was much better with more a capacity for calls and data. We are in a lockdown with hardly anyone around and it’s very bad.
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kellie alleyne
(@kelliealleyne1) reported
@EE wouldn’t bother!!!!! Signal is rubbish and the last customer service I have had was awful !!! No signal at home I pay £60 a month and been told to use my WiFi!!!!!!! Disgusting!!!! Going to the ombudsman!!!!!
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Katherine Goodliff
(@katgoodliff) reported
@EE I stayed on tech support and got it sorted. Sorry I meant to delete this
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keelo
(@makende69) reported
from
Urmston, England
@EE Complain about your poor customer service
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clare cooper
(@clarecooper90) reported
@EE Hi Tom, everything else is working ok, but the router is still flashing on network..it has 1-2 signal bars but I cannot use any of my laptops at all
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mandy priest
(@lakingsfan82) reported
@nicolebailey_xo @EE Do you have WiFi-assist turned on in settings under mobile data? If you do turn that off & that will help as this has happened to me before & ee have told me to do that as WiFi-assist uses your data when your WiFi signal goes a bit weak
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Small Arsenal coknee 🏴
(@SyCharlton_Afc) reported
@EE Constantly promising & continuously letting me down say your not charging for a month because of your issues & yet you take the money!!!
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clare cooper
(@clarecooper90) reported
@EE I’m having issues with signal on my 4g router... only just flown from uk... my phone was ok yesterday when I arrived and today it’s on and off like a yoyo.... I need the router to work for work, seems strange the day after the transition period it suddenly stops? Help!!
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Chirag Patel
(@Chigsyp03) reported
@EE Not to mention, the constant emails & text messages telling me if I fail to return my trade in device, I will be charged a fee in my next bill. first time in ten years, considering changing network provider. Quick to take my order & trade in fee but then service stops there!