EE outages and service status in Washington, England

Problems in the last 24 hours in Washington, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Washington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Washington, England

The most recent EE outage reports came from the following cities: North Shields, Sunderland, South Shields, Gateshead, Newcastle upon Tyne, Stanley, and Blaydon-on-Tyne.

City	Problem Type	Report Time
North Shields	Phone	11 hours ago
Sunderland	Internet	11 days ago
South Shields	Phone	15 days ago
Gateshead	Internet	15 days ago
Newcastle upon Tyne	Internet	18 days ago
North Shields	Phone	22 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 3 minutes ago from Newcastle upon Tyne, England

  @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

• 
  Christy 🌈 (@phoenixfelis) reported 3 minutes ago from Newcastle upon Tyne, England

  I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER

• 
  Mr395008 (@Mr395008) reported 8 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  Luke Madden (@ifellintoawell) reported 9 minutes ago from Whitley Bay, England

  @EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?

• 
  Geoff Wade (@GeoffWadeSwim) reported 12 minutes ago from Longbenton, England

  @VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?

• 
  Darren (@DarrenMorgan) reported 12 minutes ago from Washington, England

  @BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

• 
  Louise (@RobbyRSSRobot) reported 19 minutes ago from Sheriff Hill, England

  @EE I'm needing more time to pay but because I'm on a payment plan the bot can't help

• 
  Michael Chapman-John (@MichaelChapmanJ) reported 23 minutes ago from Hetton-Le-Hole, England

  @EE I will, there should be a Complaint on my account masked as resolved as I was assured it was solved

• 
  David (@davidhorsefield) reported 25 minutes ago from Longbenton, England

  @Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great

• 
  Luke 🦖 (@luke_mxnt) reported 30 minutes ago from Durham, England

  @EE I’m not having trouble per se, it’s just that you’ve changed the voice of the automated system so it’s now sounds like the old one has a cold xx

• 
  John Adams (@Johnad25) reported 31 minutes ago from Durham, England

  @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

• 
  🖤🤍ColetteHindmarch🤍🖤 (@XxXColette77XxX) reported 33 minutes ago from Gateshead, England

  Upgraded phone yesterday with @ee as current phone completely broken. Was told could get phone delivered today by #dpd. Spoke to ee at 13:15 to be told it wasn’t in stock (delay in stock levels being updated on systems) but was now in stock & had been picked up by dpd…

• 
  Shaun Edge (@sedge1989) reported 36 minutes ago from Ryton, England

  You can always trust @EE to make a mess of any situation! Renewed my EE broadband which came ‘active’ on 22nd and went down to 2mbps. Call support and after being on the phone for one hour (to a quite polite guy) can’t get through to remote services. EE MAN! I want my Xmas movies

• 
  Iam Burn Photography (@IamBurnPhoto) reported 39 minutes ago from Whitburn, England

  @EE Despite my phone stating I have a 5G signal, I cannot use my phone at St. James' Park, Newcastle. People on other networks don't seem to have this issue. I've tried manual selection of network, switching off 5G etc. but no joy. Why is this happening?

• 
  Paul Rackstraw (@rackysafc) reported 41 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  Rachel Briggs (@RachelLBriggs) reported 49 minutes ago from Sunderland, England

  I don’t know who needs to hear this but do NOT set up a contract with @EE absolutely terrible customer service/website

• 
  Louise (@RobbyRSSRobot) reported 50 minutes ago from Gateshead, England

  @EE hello! My stepdad recently died and his phone says no SIM Emergency calls only. Any ideas? It doesn't look like airplane mode is on. We think the hospital may have changed a setting or disabled something as settings appear to be picking up a SIM

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 52 minutes ago from Newcastle upon Tyne, England

  @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

• 
  Jake Collinson (@SAFCJC91) reported 56 minutes ago from Sunderland, England

  @EE help

• 
  Amy McCord (@amymccordx) reported 59 minutes ago from Hebburn, England

  @EE Hi was on the phone yesterday & they confirmed there’s a fault in my area but its not a priority for you guys to fix as you didn’t know what was causing the fault. It’s getting worse and worse we’ve got four EE devices in our household and we’re struggling to make calls

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Only Way is Ethics… (@F00LEDAGAIN) reported 2 minutes ago

  @TomTugendhat @O2 @EE What did the last government prioritise over phone signals? The problem is not new

• 
  🅓🅜🅨🅡🅒🅡 (@dmyrcr) reported 3 minutes ago

  @TomTugendhat @O2 @EE Your lot had 14 years. Maybe you should’ve campaigned about this then to your pals in government. Instead you did **** all

• 
  Che (@ContrarianChe) reported 5 minutes ago

  @TomTugendhat @O2 @EE Didn't you support pulling Huawei out?

• 
  Al Sam (@apsamuelson) reported 6 minutes ago

  @TomTugendhat @O2 @EE Shall we contact the Disasters Emergency Committee and have them run a fund raiser for you?

• 
  james (@mhh02) reported 9 minutes ago

  @EE my 5G is running at 0.8mbps how can it be so slow, I nog had it over about 2 in weeks and sometimes we get no internet

• 
  The Ordinary (@Thisisordinary) reported 9 minutes ago

  @EE @TomTugendhat Stockwell here and your coverage is so poor …… as well

• 
  Pauline Cullen (@PaulineCullen14) reported 11 minutes ago

  @EE what has happened to EE ? Impossible to get hold of them to report problem with broadband

• 
  Tim (@TNS1184) reported 15 minutes ago

  @EE hi there, I had my phone stolen yesterday. I have tried to call the numbers repeatedly with no success. I have sent a DM but the automated responses don't help as I have tried all those options or am unable to. Please help

• 
  Ukobach (@JasonOw55271825) reported 16 minutes ago

  @TomTugendhat @O2 @EE I’m not saying immigration is the problem However it is relatively easy for a mobile cell to be overwhelmed by users - how many HMO’s have sprung up there - it’s a genuine problem and the networks usually address it with micro or pico cells

• 
  ikraam (@ikraamdaanis) reported 17 minutes ago

  @EE The whole website is terrible, terrible ui, terrible ux