EE

EE Outage Report in Sunderland, England

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Sunderland, England 10/23/2025 15:25

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (40%)

    Internet (40%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Sunderland, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, Hebburn, Seaham, Sheriff Hill, Chester-le-Street and Durham.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Phone
United KingdomSunderland Phone
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Phone
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • finswimmerjohn1 John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England

    @EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

  • geemiller71 Gareth Miller (@geemiller71) reported from South Shields, England

    Still got sync problems on @btsport on my #firestick @ee. Not a happy bunny. Pay for this aswell .

  • jshield1988 jamie shield (@jshield1988) reported from Whitley Bay, England

    @EE unable to get through to tech support on phone, or to any department Says the office is closed....

  • panicdragon8784 Panicdragon8784 (@panicdragon8784) reported from South Shields, England

    Anyone else having problems with @EE mobile signal in #southshields

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

  • IamBurnPhoto Iam Burn Photography (@IamBurnPhoto) reported from Whitburn, England

    @EE Despite my phone stating I have a 5G signal, I cannot use my phone at St. James' Park, Newcastle. People on other networks don't seem to have this issue. I've tried manual selection of network, switching off 5G etc. but no joy. Why is this happening?

  • wjc_14 Will (@wjc_14) reported from Durham, England

    Why has @EE 4G suddenly become so slow?

  • laurafarrow91 Laura Ashley Anderson (Farrow) (@laurafarrow91) reported from Whitley Bay, England

    I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

  • suemetty Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported from Gateshead, England

    @EE my signal been off most of the afternoon, any idea when it will be fixed?

  • BCHenderson_xo Bethany Henderson (@BCHenderson_xo) reported from Hazlerigg, England

    @EE been trying to dm you regarding an issue but have had no reply yet

  • HullyStephen Stephen Hully (@HullyStephen) reported from Whitley Bay, England

    @EE Pity the signal is terrible

  • geemiller71 Gareth Miller 🇺🇦 (@geemiller71) reported from Washington, England

    @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

  • BCHenderson_xo Bethany Henderson (@BCHenderson_xo) reported from Hazlerigg, England

    @EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through

  • matt3lee Matt (@matt3lee) reported from Hebburn, England

    @EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

  • janeymed Jane M 🌈 - Slimming World Benton (@janeymed) reported from Longbenton, England

    @EE Wifi Calling still not working.

  • HullyStephen Stephen Hully (@HullyStephen) reported from Whitley Bay, England

    @EE Hi yeah it's ne290rt, my address is 9 glendale Grove, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was even told I was not in a contract so I could get another provider, found that comment so wrong

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • designerdiva93 Tamsin (@designerdiva93) reported

    @EE Hi i'm moving house shortly and despite your website stating i should have good network coverage. I have no more than 1 bar of signal which is patchy and constantly disappears altogether. can you help?

  • jennifermoira_x Jen 🌿 (@jennifermoira_x) reported

    @EE hi there! My phone is down as due to be delivered today but tracking is still showing it as being at the depot. Contacted DPD, they've told me because it hasn't been scanned for over 24 hours an investigation needs to be opened by you guys to locate it? Help!

  • weezyc71 Claire Coffey (@weezyc71) reported

    @ItsHassUK @EE @virginmedia Hey CC you're the first person who's actually admitted this...every other place you ve checked says the service is fine yet I've no internet in RH15 since 2pm yesterday. Any clues at all as to a fix time??

  • ClarkyGB5 Matt Clarkson (@ClarkyGB5) reported

    @EE Really hoping you can get @OpenreachHelp to get it together, @EE. Yet another failure to attend to the ongoing broadband issue and your advisors having to try to rebook another appointment.

  • snaith_76 A.Snaith (@snaith_76) reported

    @EE are you having issues with your automated payment line?

  • adntaylor Alex Taylor (@adntaylor) reported from Tring, England

    @hindleyoung @EE @MarcAllera As somebody who used to work for them, that makes me really sad. Unfortunately we got bought by BT, who promised not to screw us up, and then, erm, did. That’s why I left. Marc is a good guy though, so I hope he will fix things for you.

  • Derz92 Nick (@Derz92) reported

    @EE for the 4th time in 2 weeks I’m without signal at ba21. I have received a credit for a month but really unhappy about being without service again.

  • dignity4dudley @DudleyDignityCouncil (@dignity4dudley) reported

    @EE I have just tried to contact customer service on 150, but my iPhone can’t connect. It just gives me the blank key pad. Also the my EE app won’t work with voiceover. So I can’t access my account.

  • timney Andrew Timney (@timney) reported

    @LeeroyBarnes @EE It’s not, look at the domain name! A big company won’t send a link to a login page

  • Always_vivian #EndSWAT #ENDSARS (@Always_vivian) reported

    @EE I’m trying to go into myEE app and it’s saying there is problem and it would be fixed soon. It’s over 2weeks