EE Outage Report in Houghton-Le-Spring, County Durham, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Houghton-Le-Spring, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Houghton-Le-Spring and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 24: Problems at EE
EE is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (41%)
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Phone (34%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Houghton-Le-Spring, County Durham, England
The most recent EE outage reports came from the following cities: Gateshead, South Shields, Sunderland, Newcastle upon Tyne, Durham, Chester-le-Street, Peterlee, Boldon Colliery, Jarrow, Seaham, Washington, Hartlepool and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Phone | |
| South Shields |
Phone | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Durham |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Houghton-Le-Spring, England
Latest outage, problems and issue reports in Houghton-Le-Spring and nearby locations:
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🎶🌸ⓈⓉⒺⓋⒺ🌸🎶
(@Whitby_Born) reported
from
South Shields, England
@Heidi_LFC9 @ThreeUK @EE I'm paying £57 month on 3 for my Samsung S10+ and it's a 2 year plan. I'll have enough to pay off the remaining 15 months in one go soon and I'll swap to EE. I've never had 3 add to my bills when on Unlimited.
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Laura Crawford
(@lcrawford1983) reported
from
Langley Park, England
@EE Hi. Is there a problem with your website. I have been trying to log into my broadband account to remove devices and it keeps telling me to try later
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TheGingerDigest
(@DougJBacon) reported
from
Chester-le-Street, England
@EE and its impossible to find out on your website how to report a fault, your customer service line is closed despite stating its opening hours as 8am-9pm mon-fri, the app is useless and im paying quite alot of money for what is often slower and less consisten BB than 5 yrs ago
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@scott_fcb @EE I’ve had same issue
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Michael Chapman-John
(@MichaelChapmanJ) reported
from
Hetton-Le-Hole, England
@EE I will, there should be a Complaint on my account masked as resolved as I was assured it was solved
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Laura Pearman Headshots Photographer
(@LPearmanPhotos) reported
from
South Shields, England
@EE Hey! Can I report a phishing scam to you. Just got a dodgy text about a phoney bill issue. #phishing #PunIntended
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Josh Stephenson
(@jstep__) reported
from
Birtley, England
@EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.
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Robert Reay
(@RobertReay) reported
from
South Shields, England
My house without the @EE signal booster! 🤙🏻😍 ..... (N.B. @EE Had to send me said signal booster after years of shit signal & hours of complaining to them about it! And you can tell @kevinbacon that his career peaked after ‘The River Wild’ the melt) #MoneyGrabbingBastards
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Darren
(@DarrenMorgan) reported
from
Washington, England
@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless
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David Parker
(@davidparkersm) reported
from
Whickham, England
Can’t reset my @EE password for #myee. Phoned 150 for help and crappy customer service. Feel I made a wrong choice going with them
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Rachel Briggs
(@RachelLBriggs) reported
from
Sunderland, England
I don’t know who needs to hear this but do NOT set up a contract with @EE absolutely terrible customer service/website
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Paul
(@PaulMan107) reported
from
Crook, England
@EE seem to be upgrading the network every couple of weeks. I gave no service.....again!
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Ben Elliott
(@BenJohnElliott) reported
from
Ferryhill, England
@EE @amandah04169078 I’m having the same problem! For the Last 24 hours I haven’t received any signal. Just says ‘No Signal’ constantly!!!
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TheGingerDigest
(@DougJBacon) reported
from
Chester-le-Street, England
@EE hi we're having daily problems with our broadband, despite you sending someone out 3 weeks ago and said they fixed it. they unplugged the microfilter, even though your helpdesk said it was a line problem external to the house. the router needs rebooting daily, signal drops
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Ian 🇪🇺
(@MilkyJoe1974) reported
from
Peterlee, England
@__MICHAELPORTER @EE It’s the fact that even after confirmation page they say they order never existed. It’s not surprising as their website is awful for suck a big company
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Shaun Edge
(@sedge1989) reported
from
Ryton, England
You can always trust @EE to make a mess of any situation! Renewed my EE broadband which came ‘active’ on 22nd and went down to 2mbps. Call support and after being on the phone for one hour (to a quite polite guy) can’t get through to remote services. EE MAN! I want my Xmas movies
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
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Amy McCord
(@amymccordx) reported
from
Hebburn, England
@EE Hi was on the phone yesterday & they confirmed there’s a fault in my area but its not a priority for you guys to fix as you didn’t know what was causing the fault. It’s getting worse and worse we’ve got four EE devices in our household and we’re struggling to make calls
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Michael Young
(@micky9nufc) reported
from
Lanchester, England
@EE is there a problem with galaxy smart watches and mine now say standalone emergency calls only and it was fine earlier
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Ali Haider
(@velvetstate) reported
@EE Hi, I'm unable to login and manage my mobile account. I've tried both the app and the website but both seem to always constantly be down, haven't been able to login for over 2 months
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Anonymous
(@Anonymous311819) reported
@EE Thanks for the link- however, this is where I have encountered issues. Unfortunately, there is no clickable button under "Join EE", within the "Let's Chat" section.
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Chris Holt
(@chriswholt) reported
Added a third line to my @EE contract earlier this week for one of our kids. Phone arrived on Wednesday and still isn't working. Fair to say the customer experience hasn't met expectations. Assuming there are cooling off periods for issues like this.
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AMES
(@coolkitten29) reported
@EE why can’t you offer loyal customers like myself the same deals as new customers? That way you retain those loyal customers and in turn they bring you new ones. New customer- ipjone12 100gb unlimited calls +tezts £44pm no upfront .existing customer £65 a month . Not happy
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Ben Platt
(@benjiplatt) reported
@EE happy new year EE. Im having issues with my home EE broadband after a recent regrade. My only day off is Sunday and every time I ring it says it’s closed despite saying it’s open to 2000 on Sunday all over ER website. Is this right?
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.
(@caffein8edsoul) reported
@EE Hi. I was wondering if I could receive some support with my monthly payments. I have tried to set up a direct debit using my online account. However, for the past two months I have needed to pay the bill online myself. How can I change this please? Many thanks.
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p
(@Phil_t1983) reported
@EE Hi appreciate the reply. The text service is provided by fonix mobile and on their website you are list as an accredited partner! Why then are you unable to do anything about spam texts from them? Thanks
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Karen Frances
(@bristolboudicca) reported
I think @EE have been hacked or sold their customer details to someone dodgy. Haven’t had an EE account for years but have received an email and now a text saying that they can’t verify my billing details and to click on the link/go to EE to avoid a block on the account.
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Darren Todd
(@toddieyork) reported
@EE any chance of some proper customer support? Just been on with an agent and got a thanks for connecting message and a text saying case had been resolved... Agent had been investigating query and hadn't even responded. This is second interaction without anything being resolved
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steve nainby
(@ClosetChipmunk) reported
@EE Hi. I upgraded from pay as you go, to a sim only deal. My number was supposed to be transferred, but it hasn't happened. Can you help?