EE outages and service status in Hetton-Le-Hole, England

Problems in the last 24 hours in Hetton-Le-Hole, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Hetton-Le-Hole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hetton-Le-Hole, England

The most recent EE outage reports came from the following cities: Hebburn, Sunderland, Jarrow, Hartlepool, Gateshead, Newcastle upon Tyne, and Stanley.

City	Problem Type	Report Time
Hebburn	Internet	5 days ago
Sunderland	Wi-fi	7 days ago
Jarrow	Phone	14 days ago
Sunderland	Phone	20 days ago
Hartlepool	Phone	27 days ago
Sunderland	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Hetton-Le-Hole, England

Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:

• 
  Joanne Kennedy (@jokennedy15) reported 5 minutes ago from Hartlepool, England

  @EE pretty sick to death of E E customer service 👎been having problems with router rubbish connection promises galour. Nothing !!!Who can recommend better company???

• 
  Alan D'Arcy (@weeweegie) reported 9 minutes ago from Washington, England

  @EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

• 
  Mr395008 (@Mr395008) reported 10 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  Josh Stephenson (@jstep__) reported 10 minutes ago from Birtley, England

  @EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 12 minutes ago from Newcastle upon Tyne, England

  @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

• 
  Liam (@L17aamLiam) reported 15 minutes ago from Gateshead, England

  @EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

• 
  Ian 🇪🇺 (@MilkyJoe1974) reported 20 minutes ago from Peterlee, England

  @__MICHAELPORTER @EE It’s the fact that even after confirmation page they say they order never existed. It’s not surprising as their website is awful for suck a big company

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 21 minutes ago from Newcastle upon Tyne, England

  @dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

• 
  Graeme C. Halloway (@Churchill59) reported 23 minutes ago from Bishop Auckland, England

  @EE It is Tough with EE. Only the Staff Care You See. The Company is owned by BT. HERE : Poor/Non Existent Signal is Occasionally FREE! Perhaps It is Worth Considering T☆☆☆☆!!

• 
  Sue Metcalf. 🌈🌈🌈🌈 (@suemetty) reported 27 minutes ago from Gateshead, England

  @EE my signal been off most of the afternoon, any idea when it will be fixed?

• 
  Michael Young (@micky9nufc) reported 32 minutes ago from Lanchester, England

  @EE is there a problem with galaxy smart watches and mine now say standalone emergency calls only and it was fine earlier

• 
  Stephen Chapman (@chappy_ste) reported 38 minutes ago from Hartlepool, England

  @EE I’m on the phone to your customer service team at the minute if I don’t get any further forward I will thanks

• 
  Paul (@PaulMan107) reported 44 minutes ago from Crook, England

  @EE seem to be upgrading the network every couple of weeks. I gave no service.....again!

• 
  Patrick Rice FCMI (@Patrick_Rice) reported 50 minutes ago from Blaydon-on-Tyne, England

  @EE @imjonnychambers He's reporting a key issue that will affect any and all users, and gave you all the info you need to investigate it. The 'leaky feeder' (as the old method in tunnels was called), isn't broke on the Tyne & Wear Metro between Gateshead and Gateshead Stadium. Investigate it!

• 
  shaun smith (@tempersmith) reported 52 minutes ago from Gateshead, England

  @EE cancel my contract as I type this robbing cun*s

• 
  Mark.🇬🇧🇺🇦 (@19bootsy68) reported 54 minutes ago from Dunston, England

  @EE My home broadband is not working. It said I had to call yous but I done have your advice time of 20 minutes. Is there a fault in the NE11 area of Gateshead?. Thanks.

• 
  steve barnes (@stegley1981) reported 55 minutes ago from Sunderland, England

  @EE i have tried to remove the bt sport casting service by messaging 150 as advised on the app and it doesnt work! Ive been charged again this month for it!

• 
  Gav McElroy (@GavMcElroy) reported 55 minutes ago from Washington, England

  @DTrucker81 @bt_uk @SkyUK @VodafoneUK @EE Yeah I used to be to we have all our mobiles with them too but the issue is the same as all the other providers use the bt line none of them can connect us

• 
  Ben Bias (@zombiefiend616) reported 56 minutes ago from Newburn, England

  @EE is there a problem with they billing system as I can't pay my bill online??

• 
  ANTH (@aanntthh) reported 58 minutes ago from Houghton-Le-Spring, England

  @EE walked past my local ee store today and heard the worst sale's pitch being given to two elderly people,something along the lines of "once this whole covid thing is over you can use this phone to do as much as you like" such a rediculous pitch and out of order

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vicki Heselton (@VHeselton) reported 6 minutes ago

  @EE Thankyou but every time I try 150 it gets disconnected or states I’m not a customer which I am.

• 
  judewri ( Jude) 🌹💙 (@judewri) reported 8 minutes ago

  @EE just moved from plusnet to EE today. Had to ring EE ( only minor issue ) and he couldn't have been more helpful . Credit where its due ! I spend my old retired age moaning about most places ! Well done EE. 👏 👏👏👏👏

• 
  Gavin (@GrumpyOwl) reported 9 minutes ago

  @EE Let's see if we can squeeze an extra fiver out of people with poor judgement! I know you can get e-sims now (and I have done previously) but it does feel like it's exploitative of people who lack the technical knowhow or confidence to do that.

• 
  Phil Olson (@Ph1ltheee) reported 11 minutes ago

  Just been told that the @EE appointment booked for setting up my broadband today, doesn't exist as the request wasn't registered with Open Reach, & will prob be August for a new appointment. They suggested asking a neighbour if I could use their WiFi! New customer experience....

• 
  Charles Field 🇺🇦 🇹🇼 🇮🇱 (@charles_uk) reported 13 minutes ago

  @EE The issue is that no decent signal here from any of the providers. It's something I know our local council and MP are trying to address but, so far, are making no headway. But any tips on making calls during power cuts and with no mobile signal would be appreciated!

• 
  BamBamMK2 (@Williams91898) reported 14 minutes ago

  @EE Day 2 of little to no signal 😤😤

• 
  Carl Dickinson ⚽️🍺🤍🖤🤍 (@CarlDic69722892) reported 18 minutes ago

  @amybobbles @EE I think EE and BT are joined. Never had an issues with it tbh.

• 
  Hazard Hyena (@hazardhyena) reported 18 minutes ago

  @TheBeardedNardo @EE And medical reasons should not be required by any company to accommodate for a business to prioritize their customer to me that just sounds like a scam or a way for you to sell clients information I would never work with a company like that nor would I recommend such a company

• 
  Shaun Masterton (@Notretsam) reported 20 minutes ago

  @Ofcom Not surprised to see @EE having the most complaints. Their customer service is utterly atrocious. BT used to be brilliant; then EE appeared, and it's been horrendous ever since.

• 
  BoltonBrandon (@IrnBrundon) reported 22 minutes ago

  @mcmahon530 @EE What’s the problem?