EE Outage Report in Hetton-Le-Hole, Sunderland, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Hetton-Le-Hole, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Hetton-Le-Hole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 13: Problems at EE
EE is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (36%)
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Internet (34%)
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Total Blackout (16%)
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Wi-fi (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Hetton-Le-Hole, Sunderland, England
The most recent EE outage reports came from the following cities: Chester-le-Street, Sunderland, Newcastle upon Tyne, Hebburn, Gateshead, Seaham, Washington and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Chester-le-Street |
Phone | |
| Chester-le-Street |
Phone | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Phone | |
| Hebburn |
Wi-fi | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Hetton-Le-Hole, England
Latest outage, problems and issue reports in Hetton-Le-Hole and nearby locations:
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@EE looks like im moving networks. No help whatsoever
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shaun smith
(@tempersmith) reported
from
Gateshead, England
@EE cancel my contract as I type this robbing cun*s
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mathew brannigan
(@mattybrannigan) reported
from
Newcastle upon Tyne, England
Can’t watch the football again cause of @EE man, worst provider going
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ANTH
(@aanntthh) reported
from
Houghton-Le-Spring, England
@EE walked past my local ee store today and heard the worst sale's pitch being given to two elderly people,something along the lines of "once this whole covid thing is over you can use this phone to do as much as you like" such a rediculous pitch and out of order
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Gemma Hall
(@Gemma_Hall25) reported
from
Stanley, England
@EE is EE network down in #DH9 #CoDurham
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paula hudson
(@Paula_H25) reported
from
Hetton-Le-Hole, England
@EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.
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Paul Rackstraw
(@rackysafc) reported
from
Washington, England
@EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!
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Christy 🌈
(@phoenixfelis) reported
from
Newcastle upon Tyne, England
I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER
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ᴀᴍʏ ♡
(@ultimatelyamy) reported
from
Newcastle upon Tyne, England
@EE Any help as to why apple music won’t link to the phone when it was bought as a smart benefit?
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Elizabethwhite
(@Lillybethwhite) reported
from
Marley Hill, England
@EE Hi I have ordered the PS 5 I got the confirmation message and screen shot this but never received the email confirmation how do I know this has gone through went on your chat but they were useless
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ANTH
(@aanntthh) reported
from
Houghton-Le-Spring, England
@EE Internet down
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Stephen Chapman
(@chappy_ste) reported
from
Hartlepool, England
@EE I’m on the phone to your customer service team at the minute if I don’t get any further forward I will thanks
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Ben Bias
(@zombiefiend616) reported
from
Newburn, England
@EE is there a problem with they billing system as I can't pay my bill online??
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Stephen Chapman
(@chappy_ste) reported
from
Hartlepool, England
@EE really poor service I placed an order on last Friday 18th everything was fine all in stock etc got advised it would be delivered today so waited in all day nothing has turned up so I ring and get told it’s out of stock yet it wasn’t when I ordered on Friday and payed 😡
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Amy Hardy Running and Gymnastic slills 💙❤️💛💚
(@Amyhard44849704) reported
from
South Shields, England
@EE Not bad how are you doing
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Amy Hardy Running and Gymnastic slills 💙❤️💛💚
(@Amyhard44849704) reported
from
South Shields, England
@EE No problem mine wasn’t so bad practice my Gymnastics skills yesterday went for a run on Saturday have a great week
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@EE so was promised an upgrade call at 7.20pm tonight off Julie. Never happened . 🤬
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Anthony (Tony) Dalzell
(@Tdal1369) reported
from
Washington, England
@EE So if I took a new plan out as an existing customer would I get the same?
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE In case I have problems taking out the SIM card etc again, are your shops open?
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Rowbotham
(@adam_rowbotham) reported
@EE Could you help with my query? Sent a DM
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♥~ bernii ~♥
(@Bernii09Francis) reported
@EE I placed an order on 11th December, I’ve heard nothing and it’s not been confirmed. Can you help please?
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'Detola Odugbose✊
(@iamdetolah) reported
I have @EE SIM I never had to register for. Why do we have abnormalities as normal in Nigeria? Werey ni yin, everyone won't Japa
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charles hicks
(@charles94131971) reported
@EE ******* fuming replacement tv received today is also ******* broken!!!!!!!!!!!!!
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Kevin Owens 🇬🇧 Ⓜ️🥛🐄🧀🐑
(@Gsxr1000UKKO) reported
Yet another EE fiasco @EE inconsistent service, missing customer details, what a joke...
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Paul Robinson 🎗
(@Tigerfan11) reported
@EE your coverage checker says no problems, but I reported a problem 2 days ago and am getting 0.16mbs download on 5G ?
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Lukecrocker1
(@Lukecrocker11) reported
@EE I would like to complain about the rubbish signal from siston park bs15 area for the last week
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Veronica
(@lifeofchu) reported
@EE the worst network for customer service. Been waiting 2 months for my iPhone 12 pro, called up 6 times & still no phone 😡
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Abi.
(@AbiAshleyy) reported
@EE hello! I am trying to upgrade my contract to include an Apple Watch but I can’t seem to do it. I also can’t access the live chat function on the website to ask for help!
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Hugo Drax
(@Hugodrax0077) reported
@EE does anyone answer a phone at your customer service