EE Outage in Spennymoor, County Durham, England

@EE Internet down

@EE walked past my local ee store today and heard the worst sale's pitch being given to two elderly people,something along the lines of "once this whole covid thing is over you can use this phone to do as much as you like" such a rediculous pitch and out of order

@EE Why offer pre order option for it not to be deleivered on launch day! Very poor customer experience and a wasted days holiday taken. Not acceptable

@EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.

@EE why is it that me and my wife have had our phones on EE for over a year and in that time we have not made a single call from our home without the signal being awful or the call being cut off? I'll be moving networks if we can't get a signal boost

@EE Why when I try to use amazon it wants me to charge me 5.99 via iTunes yet I supposed to get it free as a swappable! Can you help me please

MyPlace update: There is a problem near Home which is taking longer than expected to resolve. We will continue to keep you updated. Contracts up in September and after 20 years it’ll be goodbye @EE .

@EE Retention call number 2 from @EE, your own team are disgusted with your service and are raising additional complaints on our behalf. Surely you’ve got this one wrong...

@EE My wife had just spoken to your @EE retention team who agreed that we’ve been treated worse than any case they’ve seen... but unbelievably we are to expect another two calls from the retention team who can offer no help. Why bother, it’s just really rubbing the salt in.

@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

@EE No problems, thanks for letting me know. We'll try calling again. Just kept cutting us off before

@EE submitted a complaint over a week ago via email. It’s not been answered.

If you're an @EE pay monthly customer you can get 6 months of @BritBox_UK for free. Text BRITBOX to 150 for details or ENTERTAINMENT for other offers.

@Proof_of_Skate @EE The phone is an upgrade, the contract is a agreed continuation of service.

@EE Hi, it’s where I live. The broadband is weak and signal in general is poor. My partner has o2 and it seems to be better with her. I have enjoyed my time with EE though. Thanks for your reply. 👍

@EE Hi. Is there a problem with your website. I have been trying to log into my broadband account to remove devices and it keeps telling me to try later

@__MICHAELPORTER @EE It’s the fact that even after confirmation page they say they order never existed. It’s not surprising as their website is awful for suck a big company

@EE It was sent after contacting customer service via the My EE app. I initially spoke to a lady in Ireland then to one of her colleagues in Wales. The deal I wanted was very close but EE were unable to match other providers which is disappointing after being a loyal customer.

@EE Just trying to fill out a customer survey online after contacting customer service regarding an upgrade as I'm at the end of my contract. Didn't get a satisfactory deal so reluctantly leaving. Went to send the survey, got an error message and now it has disappeared.

@EE I will, there should be a Complaint on my account masked as resolved as I was assured it was solved

@EE Except your mobile site won’t let me login for essential maintenance- but you didn’t advertise this??

@EE Sorry. My tweet was for @plusnethelp. Its a bad speed when I’m paying for a service twice as fast.

@ee I’ve been with EE for 24 years! I chose to stay with them for my next upgrade, big mistake! 2 weeks now trying to sort it out, nearly 1 hour each time waiting to speak with someone and my issue still hasn’t been resolved, pandemic or not, this isn’t acceptable #badservice

@EE I was told there was a fault with the lines for broadband in my area last night and that it would be fixed by midnight as an estimate however it is still down, has been for 2 days now. Any idea when it’s going to be fixed?

@EE you are making me feel like a problem customer and I only swapped to your network less than a week ago. I have already made at least 3/4 calls in that time about contract issues. Now I am having connection issues. This is not even funny anymore #joke #notfunny

@EE No mobile signal for nearly a week now! What’s going on? #mobilephone #cellphone

@EE hi can you help me log on to my account as I’ve forgotton account email and password. Thank you

@YardleyShooting @EE Oh crap, shabby then they're normally pretty good.

@EE hi, I remember when I set up Fibre home broadband a few months ago it said I'd get a 4G data top up on my phone plan (think it was extra 5GB per month?). Anyway I never got the top up, can you help?

@YardleyShooting @EE Covid is the excuse for all kinds of failing businesses and poor service.