EE outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent EE outage reports came from the following cities: Wallsend, Hebburn, Sunderland, Jarrow, North Shields, South Shields, Gateshead, Newcastle upon Tyne, and Stanley.

City	Problem Type	Report Time
Wallsend	Internet	2 days ago
Hebburn	Internet	4 days ago
Sunderland	Wi-fi	5 days ago
Jarrow	Phone	12 days ago
Sunderland	Phone	18 days ago
North Shields	Phone	27 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Josh Stephenson (@jstep__) reported 7 minutes ago from Birtley, England

  @EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.

• 
  ManicCollie (@maniccollie) reported 10 minutes ago from Cramlington, England

  @EE Yes tried all that. I tried to phone EE and there was a recorded message saying that they were aware there was a problem

• 
  Rachel Briggs (@RachelLBriggs) reported 11 minutes ago from Sunderland, England

  I don’t know who needs to hear this but do NOT set up a contract with @EE absolutely terrible customer service/website

• 
  Paul Rackstraw (@rackysafc) reported 13 minutes ago from Washington, England

  @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

• 
  Laura Crawford (@lcrawford1983) reported 13 minutes ago from Langley Park, England

  @EE Hi. Is there a problem with your website. I have been trying to log into my broadband account to remove devices and it keeps telling me to try later

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 15 minutes ago from Newcastle upon Tyne, England

  @EE In case I have problems taking out the SIM card etc again, are your shops open?

• 
  ManicCollie (@maniccollie) reported 18 minutes ago from Cramlington, England

  @EE is your broadband down in south Northumberland. Ours has suddenly gone off. Tried reboot but nothing

• 
  Liam (@L17aamLiam) reported 20 minutes ago from Gateshead, England

  @EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

• 
  Elizabethwhite (@Lillybethwhite) reported 21 minutes ago from Marley Hill, England

  @EE Hi I have ordered the PS 5 I got the confirmation message and screen shot this but never received the email confirmation how do I know this has gone through went on your chat but they were useless

• 
  Stephen Hully (@HullyStephen) reported 23 minutes ago from Whitley Bay, England

  @EE Pity the signal is terrible

• 
  Stephen Hully (@HullyStephen) reported 26 minutes ago from Whitley Bay, England

  @EE Hi yeah it's ne290rt, North shields, honestly it's been going on for nearly a year, signal is shocking around our area, I have rang up a few times. Was told I was not in a contract so I could get another provider, found that comment so wrong, have been a customer for years

• 
  Jane M 🌈 - Slimming World Benton (@janeymed) reported 26 minutes ago from Longbenton, England

  @EE Wifi Calling still not working.

• 
  Steph. (@stephwales_) reported 28 minutes ago from Gateshead, England

  Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

• 
  Aely McKeon (@AelyMcKeon) reported 34 minutes ago from Whitley Bay, England

  @EE phone signal been off in NE25 since September 5th. When will this be resolved? There is an acknowledged fault but keep being told it will be repaired within 16 hours.

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 43 minutes ago from Newcastle upon Tyne, England

  @EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.

• 
  Patrick Rice FCMI (@Patrick_Rice) reported 53 minutes ago from Blaydon-on-Tyne, England

  @EE @imjonnychambers He's reporting a key issue that will affect any and all users, and gave you all the info you need to investigate it. The 'leaky feeder' (as the old method in tunnels was called), isn't broke on the Tyne & Wear Metro between Gateshead and Gateshead Stadium. Investigate it!

• 
  Mr395008 (@Mr395008) reported 53 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  shaun smith (@tempersmith) reported 57 minutes ago from Gateshead, England

  @EE cancel my contract as I type this robbing cun*s

• 
  Louise (@RobbyRSSRobot) reported 59 minutes ago from Sheriff Hill, England

  @EE I'm needing more time to pay but because I'm on a payment plan the bot can't help

• 
  paula hudson (@Paula_H25) reported 59 minutes ago from Hetton-Le-Hole, England

  @EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hazard Hyena (@hazardhyena) reported 5 minutes ago

  @TheBeardedNardo @EE And medical reasons should not be required by any company to accommodate for a business to prioritize their customer to me that just sounds like a scam or a way for you to sell clients information I would never work with a company like that nor would I recommend such a company

• 
  ʍ ʍ ӄɦǟռ (@MMKUK1) reported 8 minutes ago

  @Ofcom Dear ofcom, Kindly do the same with @EE. They failed to provide a proper service at both my home and office addresses. They even acknowledged the fault and issued credit because of it, yet later admitted the issue cannot be fixed due to local black spots. Despite this, they still refused to cancel my contract without penalty. That is deeply unfair and unacceptable.

• 
  ᗰOOᑎ 🌙 (@ClarityClack) reported 9 minutes ago

  I live in a town with 742 phone masts so why @EE am I gasping for internet and phone signal every time I leave the house

• 
  Jessica Brown (@Jessbrown2590) reported 11 minutes ago

  @EE why do we pay £££ every month if each time we leave the house we can’t use our phones due to no signal even though it says 5G?

• 
  Maggs ⚒🫧 (@maggs10) reported 14 minutes ago

  @EE @JackEmson99 I’m with ee and the service on my train from esssx to London is shocking.

• 
  Nomi (@Knowmeee) reported 15 minutes ago

  @EE can I get your customer service email address? I have already called to cancel my account but I just got a new bill but I can’t check it online or on the app because my profile (using the same email address mindU) is not linked to my account 🫠🫠🫠

• 
  Jabzz (@thejabzz) reported 17 minutes ago

  So @EE failed at customer services today. They make the mistake, make things worse and dont want to fix it. It shouldn't be this difficult and stressful for a disabled person to just get broadband! Appalling!! 🤬

• 
  Dave (@UK_DC_One) reported 18 minutes ago

  @Ofcom A good start Need to make it so everyone can exit a contract if either service being paid for is not up to standard, or after 6 months if not happy can switch at no cost, or added to a contract based on information provided by an agent (@EE did this to me back in December, and now im locked into a phone contract that is not what I was told I was supposed to be paying). It's time these companies are punished for ripping off the British people

• 
  BROTHERLYY (@Oj_jman) reported 19 minutes ago

  @EE There’s no point calling the number……All your staff do is say they’ll pass you to the right department and they hang up. Same story over and over again

• 
  Andrew Berry (@andrewsberry68) reported 20 minutes ago

  @EE it one thing claim to have the best service but it's now been waiting to speak to someone for 23mins, not a good service