EE Outage in Newburn, Newcastle upon Tyne, England

@EE been trying to dm you regarding an issue but have had no reply yet

@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

@EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

@EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it

@EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯

@Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

@dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

@EE unable to get through to tech support on phone, or to any department Says the office is closed....

Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?

@EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

@EE cancel my contract as I type this robbing cun*s

Anyone having trouble with @EE when making phone calls ?

@VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?

@EE is EE network down in #DH9 #CoDurham

@EE is there a problem with they billing system as I can't pay my bill online??

@EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.

@EE In case I have problems taking out the SIM card etc again, are your shops open?

@EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?

@Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

@EE How do I get a letter of deadlock from EE ? Iam going to the Ombudsman. Fed up with the dreadful service.

@EE is there anyway I can turn off 5G on my plan? Whenever I go into a 5G area everything takes an age to load. No problems on network checker either.

@markycoghlan @EE They don’t care! I literally escalated this to the top. I have no 4G and signal at home for almost 2 weeks now! Honestly, Yakut to ombudsman they are trying to scam people

@paulmcbride4 @EE I was with EE since before they became EE. I am filing complaint with ombudsman and also if it’s not resolved I am taking the to court for financial loss I am facing.

@EE sort your network out in Brentwood, it’s ridiculous, this has been going on for 2 years now & there’s still no resolution, my contract is nearly £100 per month & I can’t even use my phone for the simplest of functions to make & receive calls. This is effecting my business 🤬

@lmoran89 @EE Contract runs out next month thank ****

@EE Nobody is replying to my request for help that I sent yesterday, can someone please help it's urgent. Thank you

@EE Sure, thanks. It's hard to identify the sender though as it comes from a name with no specified number. Is there a way for EE to block receipt of spam messages please? @gamstopuk1 can you help?

@EE Is EE down? No 4g or anything just now

@ChrisHughesy @EE They double charged me, a reoccurring issue and they are never available to contact.