EE Outage in Whitley Bay, Borough of North Tyneside, England

@Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

@EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter

@EE Any help as to why apple music won’t link to the phone when it was bought as a smart benefit?

@EE Hi I have ordered the PS 5 I got the confirmation message and screen shot this but never received the email confirmation how do I know this has gone through went on your chat but they were useless

@EE Not bad how are you doing

Can’t watch the football again cause of @EE man, worst provider going

I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER

@EE So if I took a new plan out as an existing customer would I get the same?

@EE No problem mine wasn’t so bad practice my Gymnastics skills yesterday went for a run on Saturday have a great week

@EE so was promised an upgrade call at 7.20pm tonight off Julie. Never happened . 🤬

@EE looks like im moving networks. No help whatsoever

@EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

@EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

@EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

@ob999666 @EE @EE is indeed down, big UK outtage

@EE i have tried to remove the bt sport casting service by messaging 150 as advised on the app and it doesnt work! Ive been charged again this month for it!

@Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great

@EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.

@EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

@EE Good Morning - I am receiving mail from EE fo a customer named Anthony Razmos. The address is my home for past 20 years and I do not know any Mr. Razmos. My house is the only property in post code SL1 8DG so there must be an error on your database. How can this be corrected?

@EE Any chance you can sort the signal in margam, port Talbot. It has been awful for weeks!

@EE hi there I’m trying to contact yourselves about a upgrade. I wish to cancel as I can’t get through to yourselves, phone been put down twice in the last 15mins

@chrisMcG4 @EE @LMcgonigall Why are you using a wifi extender? That's your problem

@EE So after about 3 days of messaging, I've just had a phone call about this which just made me more embarrassed about my financial situation and out me I'm a bad mood.... Thanks for thst EE, that'll teach me to moan won't it

@EE phone and data services have been bad since at least Septenber 2020 in the NN67SQ area. You say you know about it and are working on it. Still the service is very poor.

@EE hi I spoke to your technical team as I've been signal issues and they said there was nothing they could do so they would apply a reduction to my bill for the remainder of my contract but my latest bill is for the usual amount despite having signal issues since 8 january

@EE hi, should I be getting calls from BT open reach concerning the speed of my internet or is it yer another scam? They claim I am an indirect customer of theirs.

@EE is your network down in WA3? Haven't had a consistent signal for a few days now

@EE But I’m expected to carry on paying for a poor service?