EE Outage Report in Sunderland, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Sunderland come from postal codes SR4.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at EE
EE is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (28%)
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Total Blackout (12%)
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Wi-fi (12%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Sunderland, England
The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Sunderland, North Shields, Durham, Gateshead, Jarrow and Seaham.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Phone | |
| Sunderland |
Internet | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Liam
(@L17aamLiam) reported
from
Gateshead, England
@EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.
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John Adams
(@Johnad25) reported
from
Durham, England
@EE My wife had just spoken to your @EE retention team who agreed that we’ve been treated worse than any case they’ve seen... but unbelievably we are to expect another two calls from the retention team who can offer no help. Why bother, it’s just really rubbing the salt in.
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Josh Stephenson
(@jstep__) reported
from
Birtley, England
@EE Would I be able to ask what is happening with the signal tower in Birtley (Gateshead in Newcastle). Most people have 1 or no signal in my area.
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@scott_fcb @EE I’ve had same issue
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David
(@davidhorsefield) reported
from
Longbenton, England
@Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great
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Ian 🇪🇺
(@MilkyJoe1974) reported
from
Peterlee, England
@__MICHAELPORTER @EE It’s the fact that even after confirmation page they say they order never existed. It’s not surprising as their website is awful for suck a big company
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Robby
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.
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Amy McCord
(@amymccordx) reported
from
Hebburn, England
@EE Hi was on the phone yesterday & they confirmed there’s a fault in my area but its not a priority for you guys to fix as you didn’t know what was causing the fault. It’s getting worse and worse we’ve got four EE devices in our household and we’re struggling to make calls
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Robert Reay
(@RobertReay) reported
from
South Shields, England
My house without the @EE signal booster! 🤙🏻😍 ..... (N.B. @EE Had to send me said signal booster after years of shit signal & hours of complaining to them about it! And you can tell @kevinbacon that his career peaked after ‘The River Wild’ the melt) #MoneyGrabbingBastards
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Darren
(@DarrenMorgan) reported
from
Washington, England
@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless
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Eddy39
(@eddygraham39) reported
from
Craghead, England
@EE submitted a complaint over a week ago via email. It’s not been answered.
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Laura Pearman Headshots Photographer
(@LPearmanPhotos) reported
from
South Shields, England
@EE Hey! Can I report a phishing scam to you. Just got a dodgy text about a phoney bill issue. #phishing #PunIntended
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Laura Crawford
(@lcrawford1983) reported
from
Langley Park, England
@EE Hi. Is there a problem with your website. I have been trying to log into my broadband account to remove devices and it keeps telling me to try later
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🎶🌸ⓈⓉⒺⓋⒺ🌸🎶
(@Whitby_Born) reported
from
South Shields, England
@Heidi_LFC9 @ThreeUK @EE I'm paying £57 month on 3 for my Samsung S10+ and it's a 2 year plan. I'll have enough to pay off the remaining 15 months in one go soon and I'll swap to EE. I've never had 3 add to my bills when on Unlimited.
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
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Michael Chapman-John
(@MichaelChapmanJ) reported
from
Hetton-Le-Hole, England
@EE I will, there should be a Complaint on my account masked as resolved as I was assured it was solved
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data
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Rachel Briggs
(@RachelLBriggs) reported
from
Sunderland, England
I don’t know who needs to hear this but do NOT set up a contract with @EE absolutely terrible customer service/website
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David Parker
(@davidparkersm) reported
from
Whickham, England
Can’t reset my @EE password for #myee. Phoned 150 for help and crappy customer service. Feel I made a wrong choice going with them
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Brown
(@nbquisqualis) reported
@NarrowboatTales @WoodyBrewer2011 @EE Have you been ‘slowed down’ under their fair use policy ? I dont use EE only Vodafone Unlimited & Smarty Unlimited - neither of which have suffered this issue. We also use it every day for work, and use for streaming catch-up/Netflix etc
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Bobby | DJ BobaFatt
(@BobaFatt) reported
@EE Officially a whole week without internet. Your web service is still telling me wrong. Your advisers on the phone tell me there is - they just don't know what, or when it will be fixed. Several tweets to you here, zero response. This is a TERRIBLE service.
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denzil
(@dnzlmathias) reported
Ever since the switch, within the same house where I used to golet decent network with @bt_uk I have been getting rare to no service with @EE. I called today with that regard, explaining that I work from home and need the service. But I was refused solutions for whatever reasons.
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Reflection Eternal
(@Headtoucha) reported
@EE I was on the phone for over an hour while trying to speak to a rep yesterday, but still couldn’t get through. And I’m having the same issue today. You can’t use covid as an excuse, neither do I expect you to be short staffed, considering you claim to be the biggest network.
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Flash 🖤🤍💜 🔜 PrideGlasgow
(@ObedientFlash) reported
from
Glasgow, Scotland
@EE @pedro188867 Isn't that the problem though, if you think we can "expect good service" when there is none, maybe the stats your working from aren't so reliable.
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Helmethead
(@Helmethead___) reported
My @ee 4G broadband contract comes to a premature end in 2 weeks after battling the shocking lack of service and speeds slower than the 90s. I’ll be having a ceremonious smashing up of my router. Any destruction ideas are welcome. Stamping on it just seems a bit of a cheat 🎉🎊
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JDC...
(@jcjnicholls) reported
@EE Still having issues with my broadband today. Second day of connection dropping up to 3 times per hour. Any info on this?
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Helmethead
(@Helmethead___) reported
My @ee 4G broadband contract comes to a fee free premature end in 2 weeks after battling the shocking lack of service for an extortionate cost. I’ll be having a ceremonious smashing up of my router. Any destruction ideas are welcome. Throwing it just seems a bit of a cheat 🎉🎊
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MotherofDragons 💙💛🐝👩🏼🎓🇪🇺🦖
(@HullMichelle75) reported
@EE i just wanted to pass on my thanks to one of your colleagues in the Hull St Stephen Branch. He sorted my phone issue in seconds, and so calmly considering I was having a full on breakdown over a horrendous day. I didn’t catch his name but he was on the front desk.
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Joga bonito
(@TalkenSport) reported
Dear @EE there have been 13 problems with the signal at my place since the start of May. No discount offered for the inconvenience, just text after text informing me that I can't use data ( the bit that costs the most) despite a rise in price earlier this year. It's a disgrace