EE Outage Report in Sunderland, England
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The latest reports from users having issues in Sunderland come from postal codes SR1 and DH5.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (39%)
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Phone (29%)
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Total Blackout (15%)
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Wi-fi (11%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Sunderland, England
The most recent EE outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Sunderland, Durham, Peterlee, Seaham, Chester-le-Street, Hebburn and Boldon Colliery.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet | |
| Durham |
Phone | |
| Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Alan D'Arcy
(@weeweegie) reported
from
Washington, England
@EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢
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John Adams
(@Johnad25) reported
from
Durham, England
@EE Retention call number 2 from @EE, your own team are disgusted with your service and are raising additional complaints on our behalf. Surely you’ve got this one wrong...
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Shahan Chowdhury™ ©
(@shahanchowdhury) reported
from
Walker Gate, England
@EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@EE looks like im moving networks. No help whatsoever
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Liam
(@L17aamLiam) reported
from
Gateshead, England
@EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.
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Laura Pearman Headshots Photographer
(@LPearmanPhotos) reported
from
South Shields, England
@EE Hey! Can I report a phishing scam to you. Just got a dodgy text about a phoney bill issue. #phishing #PunIntended
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Raj
(@engg_rky) reported
from
Newcastle upon Tyne, England
I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data
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David Bailey
(@Bailz84) reported
from
Durham, England
@EE why is it that me and my wife have had our phones on EE for over a year and in that time we have not made a single call from our home without the signal being awful or the call being cut off? I'll be moving networks if we can't get a signal boost
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Eddy39
(@eddygraham39) reported
from
Craghead, England
@EE submitted a complaint over a week ago via email. It’s not been answered.
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steve barnes
(@stegley1981) reported
from
Sunderland, England
@EE i have tried to remove the bt sport casting service by messaging 150 as advised on the app and it doesnt work! Ive been charged again this month for it!
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Mr395008
(@Mr395008) reported
from
Newcastle upon Tyne, England
Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄
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John Adams
(@Johnad25) reported
from
Durham, England
@EE My wife had just spoken to your @EE retention team who agreed that we’ve been treated worse than any case they’ve seen... but unbelievably we are to expect another two calls from the retention team who can offer no help. Why bother, it’s just really rubbing the salt in.
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Char
(@AbitofCharlieb) reported
from
Gateshead, England
@EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?
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Rachel Briggs
(@RachelLBriggs) reported
from
Sunderland, England
I don’t know who needs to hear this but do NOT set up a contract with @EE absolutely terrible customer service/website
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paula hudson
(@Paula_H25) reported
from
Hetton-Le-Hole, England
@EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.
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Robby
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.
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David
(@davidhorsefield) reported
from
Longbenton, England
@Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great
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Vee Collins
(@veecollins) reported
from
Newcastle upon Tyne, England
@ob999666 @EE @EE is indeed down, big UK outtage
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Debbie Symonds
(@DebbieLSymonds) reported
@EE yet another let down from you. A call from Rachel in the executive team that didn’t really know what she was calling about and told me I’m a domestic customer and I have a password, both wrong. I couldn’t be any more disappointed in you EE.
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Mohsin
(@MohsinP) reported
@paulchowdhry @EE Yaar you should've told @kevinbacon to sort it out I heard he's head of customer service there
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Louise
(@loumorcom) reported
@EE Nope. Second time this has now happened. The company is Enjoy, I don’t need help setting it up, I just want it delivered ASAP please!
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Kelly Lynch
(@LynchKelly) reported
@EE received a message from you re my contract coming to an end and upgrade options, follow the link in the message to see what’s available but keep getting a login error message, we’re working to fix this on app and web browser- any ideas?
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Alex S-S
(@ssAlex984) reported
@EE #GamingUnleashed Up Up Down Down Left Right Left Right B A
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Nadiaaaa
(@Nadz2626) reported
@UltraZippy @paulchowdhry @EE I was with Three for a 24 month contract, could never get signal, and if I did, it was extremely slow. Vodafone have good service in my local area but each to their own. Always buy online, you get 14 days minimum to return if you dont like it.
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Jazza
(@VanDerJazza) reported
@paulchowdhry @EE O2 - never ever had an issue izznet
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claire Marsh
(@marsh_1985) reported
@Becca_Masters @EE Hi I have been having the same issue with your site for 5 days now. Tried to live chat and contact them via the text option but they aren't working either. Went into a shop but deals aren't the same.
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Keith Pates
(@KeithCP2) reported
@EE Hi Rachel I am not bad Thanks Hope you are ok, yes it was because I did not recognize the number and afterthe energy scam in December I don't answer unknown numbers as ex-directory and tps registered, I checked who calls me and who called me they have nothing so I posted Thanks
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Connor
(@Connor17529176) reported
@EE I haven't received my amazon gift card for referring someone to pay as you go. Any help in getting this sent over?