EE Outage Report in Sunderland, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in Sunderland come from postal codes SR1 and DH2.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 12: Problems at EE
EE is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (36%)
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Internet (34%)
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Total Blackout (16%)
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Wi-fi (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Sunderland, England
The most recent EE outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Hebburn, Gateshead, Whitley Bay, Seaham, North Shields, Washington and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Newcastle upon Tyne |
Phone | |
| Hebburn |
Wi-fi | |
| Gateshead |
Internet | |
| Sunderland |
Internet | |
| Gateshead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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jamie shield
(@jshield1988) reported
from
Whitley Bay, England
@EE unable to get through to tech support on phone, or to any department Says the office is closed....
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?
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Matt
(@matt3lee) reported
from
Hebburn, England
@EE having problems setting up bt sport which is included as my add on? Spent 25 mins on hold yesterday and now up to 25mins today 🤯
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Paul Rackstraw
(@rackysafc) reported
from
Washington, England
@EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!
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shaun smith
(@tempersmith) reported
from
Gateshead, England
@EE cancel my contract as I type this robbing cun*s
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Will
(@wjc_14) reported
from
Durham, England
Why has @EE 4G suddenly become so slow?
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.
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Iam Burn Photography
(@IamBurnPhoto) reported
from
Whitburn, England
@EE Despite my phone stating I have a 5G signal, I cannot use my phone at St. James' Park, Newcastle. People on other networks don't seem to have this issue. I've tried manual selection of network, switching off 5G etc. but no joy. Why is this happening?
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
Still got sync problems on @btsport on my #firestick @ee. Not a happy bunny. Pay for this aswell .
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Panicdragon8784
(@panicdragon8784) reported
from
South Shields, England
Anyone else having problems with @EE mobile signal in #southshields
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Bethany Henderson
(@BCHenderson_xo) reported
from
Hazlerigg, England
@EE been trying to dm you regarding an issue but have had no reply yet
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow
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Laura Ashley Anderson (Farrow)
(@laurafarrow91) reported
from
Whitley Bay, England
I don’t understand how @EE can say I have excellent signal on their app when I currently have 0 bars in my house and missed a important phone call because I have no signal 😡I’ve never known a network like it
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Steph.
(@stephwales_) reported
from
Gateshead, England
Ehhh, I have no Internet connection but twitter still works. Nothing else. @EE down?
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.
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Jac Wilson
(@jacwiljam) reported
from
Whitley Bay, England
Anyone having trouble with @EE when making phone calls ?
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Geoff Wade
(@GeoffWadeSwim) reported
from
Longbenton, England
@VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Bethany Henderson
(@BCHenderson_xo) reported
from
Hazlerigg, England
@EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan
(@Ryan33HQ) reported
@EE when will I'm actually be able to see my bill? Been broken for ages now and still not received my paper copy! Next step will be cancelling my DD considering you are unable to bill me properly.
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dustmotes
(@dustmotes) reported
@EE I have been checking the EE Admin Hub page, and it goes to 'No Service' then connects after a short time. It happens quite regularly now
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MetalHead
(@Darth_Andy) reported
@EE I was miss sold a data plan on my galaxy watch a while back, how do I go about cancelling it? As I never use the data on my watch
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Mary Norris
(@MaryNorris_) reported
@EE Ok fine, just wish I was told this would happen when I took the contract via phone. I was told about the annual increase which I accepted. A bit more transparency would have been nice especially as I’ve been a loyal customer since the T-mobile days.
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James Prosho
(@jdprosho) reported
@EE Hi Tom, I tried doing that but it invites you to enter your mobile number which I tried and it just said it’s not recognised. Im no longer on the network but I’m still getting charged.
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jess 🐡
(@johnoo_96) reported
Anyone else having signal issues with @EE at the min? I’ve had terrible signal since yesterday which doesn’t usually happen.
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JR
(@J_R_2018) reported
Been with @EE the last 8 months, couldnt fault them. But since this morning connection has been poor, is it just me or anyone else having this problem??
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Carlieg
(@CJGILB2) reported
@EE called you on the 12th feb to discuss my plan and wrongly charged and inappropriate plan to what I had agreed. Advised this would be looked into and I would have a call back 19/2/21 at 12 noon. No call or customer service follow up received??
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Stefan (he / him)
(@DigitalStefan) reported
@EE I know why you’re doing it, but it never used to be required and if you need extra money... why are you giving new customers lower prices than I’ve been paying so far? This is literal nickel & diming and it does not sit well.
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Fiona
(@fi_03) reported
@EE how do I cancel an online order please? I've tried phoning customer services but no luck. Thanks.