EE

EE Outage Report in Sunderland, England

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The latest reports from users having issues in Sunderland come from postal codes SR5 and SR4.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Sunderland, England 10/23/2025 15:25

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (40%)

    Internet (40%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Sunderland, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, Hebburn, Seaham, Sheriff Hill, Chester-le-Street and Durham.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Phone
United KingdomSunderland Phone
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Phone
United KingdomGateshead Internet

Community Discussion

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EE Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • L17aamLiam Liam (@L17aamLiam) reported from Gateshead, England

    @EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

  • LPearmanPhotos Laura Pearman Headshots Photographer (@LPearmanPhotos) reported from South Shields, England

    @EE Hey! Can I report a phishing scam to you. Just got a dodgy text about a phoney bill issue. #phishing #PunIntended

  • MilkyJoe1974 Ian 🇪🇺 (@MilkyJoe1974) reported from Peterlee, England

    @__MICHAELPORTER @EE It’s the fact that even after confirmation page they say they order never existed. It’s not surprising as their website is awful for suck a big company

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @EE My wife had just spoken to your @EE retention team who agreed that we’ve been treated worse than any case they’ve seen... but unbelievably we are to expect another two calls from the retention team who can offer no help. Why bother, it’s just really rubbing the salt in.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • davidhorsefield David (@davidhorsefield) reported from Longbenton, England

    @Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great

  • Whitby_Born 🎶🌸ⓈⓉⒺⓋⒺ🌸🎶 (@Whitby_Born) reported from South Shields, England

    @Heidi_LFC9 @ThreeUK @EE I'm paying £57 month on 3 for my Samsung S10+ and it's a 2 year plan. I'll have enough to pay off the remaining 15 months in one go soon and I'll swap to EE. I've never had 3 add to my bills when on Unlimited.

  • engg_rky Raj (@engg_rky) reported from Newcastle upon Tyne, England

    As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

  • shahanchowdhury Shahan Chowdhury™ © (@shahanchowdhury) reported from Walker Gate, England

    @EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

  • eddygraham39 Eddy39 (@eddygraham39) reported from Craghead, England

    @EE submitted a complaint over a week ago via email. It’s not been answered.

  • RobbyRSSRobot Robby (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.

  • engg_rky Raj (@engg_rky) reported from Newcastle upon Tyne, England

    I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data

  • lcrawford1983 Laura Crawford (@lcrawford1983) reported from Langley Park, England

    @EE Hi. Is there a problem with your website. I have been trying to log into my broadband account to remove devices and it keeps telling me to try later

  • veecollins Vee Collins (@veecollins) reported from Newcastle upon Tyne, England

    @ob999666 @EE @EE is indeed down, big UK outtage

  • stegley1981 steve barnes (@stegley1981) reported from Sunderland, England

    @EE i have tried to remove the bt sport casting service by messaging 150 as advised on the app and it doesnt work! Ive been charged again this month for it!

  • ian_safc_1974 Ian (@ian_safc_1974) reported from Dunston, England

    @scott_fcb @EE I’ve had same issue

  • RachelLBriggs Rachel Briggs (@RachelLBriggs) reported from Sunderland, England

    I don’t know who needs to hear this but do NOT set up a contract with @EE absolutely terrible customer service/website

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @EE Retention call number 2 from @EE, your own team are disgusted with your service and are raising additional complaints on our behalf. Surely you’ve got this one wrong...

  • AbitofCharlieb Char (@AbitofCharlieb) reported from Gateshead, England

    @EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

  • Bailz84 David Bailey (@Bailz84) reported from Durham, England

    @EE why is it that me and my wife have had our phones on EE for over a year and in that time we have not made a single call from our home without the signal being awful or the call being cut off? I'll be moving networks if we can't get a signal boost

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • maz1247 Maz Forbes (@maz1247) reported

    @EE Broadband. Apparently engineers are trying to fix it. Fingers crossed!

  • maz1247 Maz Forbes (@maz1247) reported

    @EE is there any update on the Internet outage in the PL20 area yet?

  • MrsRSole1 Mrs R Sole 🤪 (@MrsRSole1) reported

    @dartsgoldie @EE I switched to Tesco Mobile last month. No changes to charges for the full 2 years of the contract. Coverage (as they use O2 Network) is much the same as EE. I had been with EE for over 10 years. Definitely did the right thing leaving EE.

  • rik_mckenna Rikki McKenna (@rik_mckenna) reported

    @EE I would love to hear your feedback on this. Paying at extra £87 pound extra is not acceptable. You cannot hide behind customer service, when it has got a lot worse! People want answers, someone commented there paying an extra £10 per month! Unacceptable!

  • graemesfountain Graeme Fountain (@graemesfountain) reported

    Thanks a lot @EE! How you feel a 3.9% on top of inflation is a fair price hike god only knows! Disgraceful behaviour! Just greed! I will be running my contract down and moving to a company that values 25 years custom! At least **** Turpin had the common decency to wear a mask!

  • darc_carver Darcy (@darc_carver) reported

    @mikey_9fingers @EE Been with EE since it changed from T-mobile I was aware of the increase they charge and it’s never been over £1.50 in their annual increase but £5.72 a month extra is a complete and utter joke! Will be switching to Vodafone come October knew I should of gone with them last year

  • webby2784 Steven Webb 🌸😊🇺🇦 (@webby2784) reported

    @EE @dartsgoldie It’s disgraceful, if a customer has singled a contract with you for certain price you shouldn’t be able to increase the price to the pay for your overheads. It’s the second time in 18 months that my price has increased, gone up by £9 per month since the start of my contract.

  • 111Alfredd22 Alfiè63.. (@111Alfredd22) reported

    @EE .. Can I be contacted re the ongoing issue with my phone line/ Broadband.. Ongoing since last week

  • geemiller71 Gareth Miller 🇺🇦 (@geemiller71) reported

    @EE 5g signal is poor constantly . Really wish i hadnt upgraded could have had a much better deal for a new phone elsewhere

  • nationalismfor1 Nationalism for dummies🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@nationalismfor1) reported

    @EE EE - 3.9% rise above RPI in monthly costs for a mobile phone - disaster capitalism at its worst. Profiteering scum!