EE Outage in Sunderland, England

@EE Been having the internet cut out entirely every few minutes since early yesterday evening, is there an outage in the area due to weather or anything that could explain it?

@Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

@EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter

@EE Internet down

@EE Any help as to why apple music won’t link to the phone when it was bought as a smart benefit?

@EE walked past my local ee store today and heard the worst sale's pitch being given to two elderly people,something along the lines of "once this whole covid thing is over you can use this phone to do as much as you like" such a rediculous pitch and out of order

@EE Hi I have ordered the PS 5 I got the confirmation message and screen shot this but never received the email confirmation how do I know this has gone through went on your chat but they were useless

@EE Not bad how are you doing

Can’t watch the football again cause of @EE man, worst provider going

I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER

@EE So if I took a new plan out as an existing customer would I get the same?

@EE No problem mine wasn’t so bad practice my Gymnastics skills yesterday went for a run on Saturday have a great week

@EE so was promised an upgrade call at 7.20pm tonight off Julie. Never happened . 🤬

@EE looks like im moving networks. No help whatsoever

@EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.

@EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

@EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

@EE why is it that me and my wife have had our phones on EE for over a year and in that time we have not made a single call from our home without the signal being awful or the call being cut off? I'll be moving networks if we can't get a signal boost

@EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

Having phone signal issues on the @EE network today. No bars showing & can't messages or receive calls. @EE can you help?

@EE are there issues with broadband today? Mines not working.

@EE I was told yesterday that now that my broadband is out of contract it nearly doubles in price. I am moving out in 5 months so can't take out new 18 month contract. Why can't I just extend for 5 months? Been an EE customer since it was Orange!

@EE really poor coverage at my current location struggling to get 4g

@EE Well I have been trying to get your 'help' for days/weeks now but to no avail! Can't get through by phone or chat

@EE I have. They closed my complaint without me asking. Your customer service is appalling

@DavidLeyland @EE I think it’s due to the limited bandwidth available in the towns, they don’t want people using 5G on their phones to have a bad experience because others with 5G routers are grabbing the bandwidth.

@EE mast have been down over a week. Because I made a few calls on WiFi calling. Refusing any sort of compensation @MartinSLewis this cant be right?

After days of issues with my 5G router on @EE it appears that they are blocking 5G routers in the ‘towns' where 5G has rolled out. Just because you can see a 5G signal, do NOT assume you can use it for 5G broadband!

@EE When you have a 4g router, it means the service is critical. Both my children will miss remote schooling today. As I said, if I had been warned, I could have bought a mobile 4g device from yet another provider.