EE Outage Report in Chester-le-Street, County Durham, England

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Chester-le-Street, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Chester-le-Street, England

The most recent EE outage reports came from the following cities: Crook, Chester-le-Street, Newcastle upon Tyne, Sunderland, Prudhoe, Stanley, North Shields, Consett, Durham, Gateshead, Jarrow, and Seaham.

City	Problem Type	Report Time
Crook	TV	6 days ago
Chester-le-Street	E-mail	9 days ago
Newcastle upon Tyne	Phone	14 days ago
Sunderland	Internet	16 days ago
Sunderland	Internet	21 days ago
Prudhoe	Phone	25 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

• 
  Chris Russ (@chrisfruss) reported 4 minutes ago from Spennymoor, England

  MyPlace update: There is a problem near Home which is taking longer than expected to resolve. We will continue to keep you updated. Contracts up in September and after 20 years it’ll be goodbye @EE .

• 
  Eddy39 (@eddygraham39) reported 6 minutes ago from Craghead, England

  @EE submitted a complaint over a week ago via email. It’s not been answered.

• 
  John Adams (@Johnad25) reported 8 minutes ago from Durham, England

  @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

• 
  Char (@AbitofCharlieb) reported 12 minutes ago from Gateshead, England

  @EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

• 
  Liam (@L17aamLiam) reported 13 minutes ago from Gateshead, England

  @EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

• 
  John Adams (@Johnad25) reported 14 minutes ago from Durham, England

  @EE My wife had just spoken to your @EE retention team who agreed that we’ve been treated worse than any case they’ve seen... but unbelievably we are to expect another two calls from the retention team who can offer no help. Why bother, it’s just really rubbing the salt in.

• 
  Gareth Miller (@geemiller71) reported 20 minutes ago from South Shields, England

  @EE looks like im moving networks. No help whatsoever

• 
  Vee Collins (@veecollins) reported 22 minutes ago from Newcastle upon Tyne, England

  @ob999666 @EE @EE is indeed down, big UK outtage

• 
  Shahan Chowdhury™ © (@shahanchowdhury) reported 27 minutes ago from Walker Gate, England

  @EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

• 
  Alan D'Arcy (@weeweegie) reported 27 minutes ago from Washington, England

  @EE My voicemail has been deactivated and calls to Customer Service have been ended after 15m 32s twice in the last half hour! Can someone please help me activate voicemail? VM ON doesn't work! 😢

• 
  Gareth Miller (@geemiller71) reported 31 minutes ago from South Shields, England

  @EE so was promised an upgrade call at 7.20pm tonight off Julie. Never happened . 🤬

• 
  Mr395008 (@Mr395008) reported 32 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  steve barnes (@stegley1981) reported 37 minutes ago from Sunderland, England

  @EE i have tried to remove the bt sport casting service by messaging 150 as advised on the app and it doesnt work! Ive been charged again this month for it!

• 
  paula hudson (@Paula_H25) reported 39 minutes ago from Hetton-Le-Hole, England

  @EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.

• 
  David (@davidhorsefield) reported 43 minutes ago from Longbenton, England

  @Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great

• 
  Amy Hardy Running and Gymnastic slills 💙❤️💛💚 (@Amyhard44849704) reported 44 minutes ago from South Shields, England

  @EE No problem mine wasn’t so bad practice my Gymnastics skills yesterday went for a run on Saturday have a great week

• 
  Robby (@RobbyRSSRobot) reported 49 minutes ago from Newcastle upon Tyne, England

  @EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.

• 
  David Bailey (@Bailz84) reported 51 minutes ago from Durham, England

  @EE why is it that me and my wife have had our phones on EE for over a year and in that time we have not made a single call from our home without the signal being awful or the call being cut off? I'll be moving networks if we can't get a signal boost

• 
  Anthony (Tony) Dalzell (@Tdal1369) reported 52 minutes ago from Washington, England

  @EE So if I took a new plan out as an existing customer would I get the same?

• 
  John Adams (@Johnad25) reported 56 minutes ago from Durham, England

  @EE Retention call number 2 from @EE, your own team are disgusted with your service and are raising additional complaints on our behalf. Surely you’ve got this one wrong...

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grafham Brewing Co (@GrafhamBrewCo) reported 8 minutes ago

  @xchelseylouise @EE Yes. Just spoke to customer services

• 
  Paul Hibbs (@Paulout) reported 12 minutes ago

  @EE hi, having major signal issues last few days. Can you help?

• 
  Thelankyblackrat (@Lankyblackrat) reported 14 minutes ago

  @EE nope still not working

• 
  theaz (@redrunazza) reported 19 minutes ago

  @EE can anyone help I have ordered a new phone of Sunday, I’ve received an order confirmation and then nothing, tried to track my order and there isn’t anything there? I was told my new phone should be with the delivery company within 24 hours, it’s now been 4 days!

• 
  Lucy (@Juice2890) reported 19 minutes ago

  @EE terrible customer service! You made an error on my contract meaning I’ve been paying an item in duplicate, I’ve noticed it and manager stance was ‘we’re a bit stuck on what we can do but we will disconnect it’. No offer of a refund for money I’ve paid for 7 months in error?!

• 
  Steve Arber (@stevearber1810) reported 20 minutes ago

  @EE disgusted with price rise. Almost 10%. No justification been a customer since one to one days over 20 years **** Turpin wore a mask when he robbed people. Now looking for a new mobile provider

• 
  Elly Powis (@EllyPowis) reported 20 minutes ago

  @EE can someone help, I have an account number but no phone number and all of your automated services won’t allow me through to discuss my bill without a phone number, which I don’t know as I had a sim only and no longer have the sim!

• 
  Alan Barlow (@howdoyadothis) reported 21 minutes ago

  A 5G mast just been put up down the road from me and the 5G signal is 4X worse than the 4G signal @EE Need to sort it.

• 
  Daniel D'Arcangelo (@ArcangeloDaniel) reported 24 minutes ago

  @EE I’ve been trying to call 150 to activate as my bt smart add on doesnt work any more. Can you help please? Is there a problem with 150? Thanks

• 
  Mops Of Manchester (@ZebPuliZeb) reported 26 minutes ago

  @EE We already did that. Maybe the storm has caused an issue (depending on where you’re based I guess)