EE

EE Outage Report in Chester-le-Street, County Durham, England

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Chester-le-Street come from postal codes DH2.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Chester-le-Street, County Durham, England 10/23/2025 11:20

October 23: Problems at EE

EE is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (40%)

    Internet (40%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Chester-le-Street, County Durham, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, Prudhoe, Hebburn, Seaham, Sheriff Hill, Chester-le-Street and Durham.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Phone
United KingdomSunderland Phone
United KingdomNewcastle upon Tyne Internet
United KingdomPrudhoe Internet
United KingdomSunderland Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

  • Amyhard44849704 Amy Hardy Running and Gymnastic slills 💙❤️💛💚 (@Amyhard44849704) reported from South Shields, England

    @EE Not bad how are you doing

  • Tdal1369 Anthony (Tony) Dalzell (@Tdal1369) reported from Washington, England

    @EE So if I took a new plan out as an existing customer would I get the same?

  • GeoffWadeSwim Geoff Wade (@GeoffWadeSwim) reported from Longbenton, England

    @VodafoneUK I've just switched to you and am disappointed to find out that you have no network coverage in Tyne & Wear @My_Metro tunnels. With @EE I got 4G suitable for video calls and uninterrupted Teams meetings from home to work. Now I can't even get 2G. When will you upgrade?

  • rackysafc Paul Rackstraw (@rackysafc) reported from Washington, England

    @EE hi I'm having trouble upgrading from the App. I follow the link but I get this message (pic attached). When I log on direct from website it doesn't give me the option to upgrade the line I want ( the others on my account are all visible). Help!

  • zombiefiend616 Ben Bias (@zombiefiend616) reported from Newburn, England

    @EE is there a problem with they billing system as I can't pay my bill online??

  • Amyhard44849704 Amy Hardy Running and Gymnastic slills 💙❤️💛💚 (@Amyhard44849704) reported from South Shields, England

    @EE No problem mine wasn’t so bad practice my Gymnastics skills yesterday went for a run on Saturday have a great week

  • phoenixfelis Christy 🌈 (@phoenixfelis) reported from Newcastle upon Tyne, England

    I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER

  • mattybrannigan mathew brannigan (@mattybrannigan) reported from Newcastle upon Tyne, England

    Can’t watch the football again cause of @EE man, worst provider going

  • tempersmith shaun smith (@tempersmith) reported from Gateshead, England

    @EE cancel my contract as I type this robbing cun*s

  • geemiller71 Gareth Miller (@geemiller71) reported from South Shields, England

    @EE so was promised an upgrade call at 7.20pm tonight off Julie. Never happened . 🤬

  • geemiller71 Gareth Miller (@geemiller71) reported from South Shields, England

    @EE looks like im moving networks. No help whatsoever

  • Lillybethwhite Elizabethwhite (@Lillybethwhite) reported from Marley Hill, England

    @EE Hi I have ordered the PS 5 I got the confirmation message and screen shot this but never received the email confirmation how do I know this has gone through went on your chat but they were useless

  • aanntthh ANTH (@aanntthh) reported from Houghton-Le-Spring, England

    @EE walked past my local ee store today and heard the worst sale's pitch being given to two elderly people,something along the lines of "once this whole covid thing is over you can use this phone to do as much as you like" such a rediculous pitch and out of order

  • aanntthh ANTH (@aanntthh) reported from Houghton-Le-Spring, England

    @EE Internet down

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.

  • ultimatelyamy ᴀᴍʏ ♡ (@ultimatelyamy) reported from Newcastle upon Tyne, England

    @EE Any help as to why apple music won’t link to the phone when it was bought as a smart benefit?

  • Gemma_Hall25 Gemma Hall (@Gemma_Hall25) reported from Stanley, England

    @EE is EE network down in #DH9 #CoDurham

  • RobbyRSSRobot Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @EE In case I have problems taking out the SIM card etc again, are your shops open?

  • idh46 Idh46 (@idh46) reported from Wallsend, England

    @EE big thank u 4.a new replacement phone foc due to camera fault that @samsung would not repairs due to tiny mark. On screen thank u again for all.your help in this matter

  • Paula_H25 paula hudson (@Paula_H25) reported from Hetton-Le-Hole, England

    @EE Hi, is there any transmitter problems affecting DH5 area? My mam has no mobile signal despite turning phone off & on numerous times. She’s 76 so doesn’t quite understand the technicalities of signals, transmitters etc so I said I’d contact you.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • DWnorthfield Darren Williams (@DWnorthfield) reported

    @EE what’s happening with your network fault near B14 6DP? It’s been weeks

  • alisonlaurabell Alison Bell (@alisonlaurabell) reported

    @EE Hello…there seems to be an outage of sorts in the NE26 postcode but no explanation as to why. Can anyone help? I need to use my data to run a personal hotspot off my phone as, regrettably, my Wi-Fi isn’t working properly either. 🥴

  • slaminlad peter robinson (@slaminlad) reported

    @EE And none of them said that I could go into a shop and get a replacement Sim card with photo ID. You said you’re very busy at the moment I think the word you used was extremely, I’m not surprised if it takes for members of staff and the people in the shop to resolve a simple issue

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @EE you can actually give a timeframe on network issues unlike @VodafoneUK who take 2 months to fix problems. That’s what I call quality. Glad to be working for you and @btcareers this year on my apprenticeship.

  • stroppysop Suzanne Manuell (@stroppysop) reported

    @EE why is my phone not working in Menorca ?

  • Paul_Bedford Paul Bedford (@Paul_Bedford) reported

    @EE Just turned it off..! Signal in my house is shocking which is why I turned it on..

  • NikiLawson1 burdage (@NikiLawson1) reported

    @EE I put in a formal complaint re EE allowing google play purchases of £480 over 2 months. Each transaction seconds apart. I was told my complaint would be investigated. Nothing since. Not a word. Yet a black mark on my credit score. Useless absolutely useless. Do not use

  • slaminlad peter robinson (@slaminlad) reported

    @EE Your training must be absolutely awful. I will definitely not be renewing my contract.

  • homer_symptoms frasier crane (@homer_symptoms) reported

    I'm sure @EE is making enough profit to have a proper, functioning website by now? It's so slow and faulty

  • bloopington bleep - still wearing a face mask. (@bloopington) reported

    @synx508 if someone wants to complain to @EE that one of their 125,000 spam SMS was blocked then I fully support them in their endeavour.