EE Outage in Reading, England

After some disappointing customer service this morning from @EE they are back in my good books thanks to Andrew in customer help & the guys from their Bracknell shop! 👍

Really disappointed with @EE customer service this morning, always been half decent up to now. 😡

@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩

I have never had such poor and service from you guys! I’m even past my cooling off period ! And I haven’t got my router swapped! Better to go with @EE or @SkyUK !

@Top_CashBack @EE With @Top_CashBack the advertised cashback amount never the one received. @quidco is more reliable

@EE waiting for over 10 mins and still waiting to speak to customer services is not good enough especially as only moved to EE today 😡

@EE I’ve just checked my bill the details I have for security match exactly so I really don’t see the issue

@EE @Terywall @AndrewRPines Still not working...

@EE Your phone system's not fixed yet. My husband's unable to make or receive calls (as at 13.46 in central London). Help!!

@EE I don’t mind the charges. And yes, a new phone won’t be bad at all.

@EE Because my experience with #EE has been awful. My phone doesn’t work in Europe, the reception at home is dreadful (despite the salesman reassuring us that we’re in a good reception area). They cut MY phone off when my son upgraded & our #EE broadband is the worst we’ve ever had.

@EE Hi Rach, they went through everything the system would let them. Currently no , it's with an openreach team but beyond that nothing. The speeds and issues around 9pm are still ongoing.

If you ever have the opportunity to go with @EE because of a desk you've seen. Absolutely don't bother. No service, poor customer services and no solutions that don't involved paying them more money. JOKE

Another 20 minutes trying to get through to @EE , they're still denying there's a problem with their service. Even though they can't call me when I'm at the house because of no service....

@EE Yes if might boost it, but it isn't EE providing that service! Unless they fancy paying for my wifi to support it

@EE But if you aren't providing the WIFI, you aren't providing the service. So I should be able to opt out of my contract without a fee

@SamsHusband @EE Yeah but unless they provide me with some free wifi, they aren't providing the service. Maybe pay Richard Bacon less for shite adverts and put some phone masts up.

@SamsHusband @EE They said that if they can't provide signal, I'm free to leave my contract. Then told me if I get wifi (on order just not with them) that it will solve my problem. Useless network.

So @ee issues so tried to get in contact with regards to broadband the customer support agent asked me to wait whilst they sorted out the previous customers issue and sounded incredibly unsure whilst I was on the phone. Wasnt impressed with what was happening.

@EE having broadband speed issues at home but when I called customer services, the person sounded unsure and asked me to hold whilst they felt with the previous customer issue.

Appalled by @EE customer service this afternoon. After I incurred a roaming charge clearly issued in error, nobody wants to resolve the issue. It’s great, hand over thousands of pounds to them and when there’s an error of £1.50 they won’t budge.

@TomMcLaughlin1 @O2 Move to @EE. They’re a much superior network.

Very good customer service from @EE this afternoon after an indifferent in-store experience this morning. Cheers for sorting 👍

@wembleystadium @EE An absolute fiasco with entry into England Croatia match today. Ticket readers not working on phones. Get it sorted!!!!!

@Andrew_Campling @EE Why not offer 5G as service in areas that don’t have FTTP and won’t be viable.

We recently switched to @EE broadband & it is literally the worst internet connection we’ve ever had. If I can actually connect (which isn’t often) the speeds are so slow that it makes dial up look fast! DO NOT SWITCH PEOPLE! #FFS. #RantOver

@EE RE: 310940477, I sent another email yesterday asking Erica what was going in, still no reply. I guarantee a response if I were to cancel my D/D's for my home broadband, this mobile and my mobile WiFi device.

@EE Hi Mark J, I have plugged the new router in and followed the setup, all appears fine, TV, Laptop, Mobile Phone, Sports Cam and landline. I will monitor it and let you know if problems, Thanks

@danpraag @MarcAllera @EE @bbc5live It’s PR to be the first 5G network. No 5G phones yet so who can use it?!

@EE Can’t seem to access my account info on the app or the website, is there a problem in general at the moment?

@EE Please provide the specifics for my case I think having being promised next day and now ending up having to wait for 6 days an explanation is in order ? Or is customer service not important to EE ?

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Friday mid day and if it’s automatic like you said there would not be any manual hold up right ??? Tech support admitted it’s a hold up in your manual process

@EE Your customer support said it’s a manual process and say it’s automatic ???? #Confused

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@EE where my 4g connection gone it’s been down for the last hour.

Of all the apps I’ve ever used. The @EE app is far and away the worst. Needlessly convoluted and often just blank screens. Pathetic

@EE And to top the experience off - the TL booked the wrong time for delivery! Going to cancel it all. Fed up now. @VodafoneUK over to you

So just off the phone to my poor dad, who took up the great deal with @EE for the phone and free gift, however he’s now just been told they won’t honour this deal as he was mis informed, very disappointed @EE you’ve literally ruined Christmas for an 11 year old boy, thanks 😡

@EE just spoke to your customer service team about the fraudulent activity and they were very rude. Do better. Good job I am with @O2

@EE Ofcourse . No problem at all

@EE Well done @EE for a communication company you managed to ignore my DM tweets and called me ar precisely the time I suggested you didnt call due to lack g phone signal ....who is running your CS

Please stay away from @ee they cannot and don't deal with any issues. Customer service just want to argue with you.

@Karlross11 @EE I've had problems with them as well. I'm with o2 now. Been OK so far

@EE seriously you guys are utter #shite and #liers customer service is yet again beyond crap.

@lizaradley12345 @EE I had that problem with Vodafone, charged me 280 for a call that was never made and proved to be a ghost call, refused to help and sent me to court for non payment