EE Outage in East Hagbourne, Oxfordshire, England

Suffering with poor #broadband connection. Been told by @EE engineer that throughput is capped by @BT_Openreach below what I used to have without any notification while still paying same price. @ofcom

@EE Hi guys, this doesn’t really answer the question for me. Is there a general problem with iPhone 12 pro orders? How long are they expected to be delayed by? The estimate for delivery was 21 days when I ordered and we are 24 days I haven’t had any updates, emails or texts.

Anyone else on @EE getting a "No mobile data service - Temporarily turned off by your operator" message?

Really great service from @EE and @WeAreOpenreach this morning. Lovely engineer, so nice not to have someone complain at installing a line in a flat. WiFi back to working perfectly.

@hayleyjane7 @EE I’m also quite sure if the complaint is in deadlock they cannot enforce payment by a fixed date, because the company aren’t managing it any longer but it has been escalated.

@hayleyjane7 @EE If the complaint is in deadlock they cannot discuss it. This probably means the call isn’t on their records. If I were you I’d contact the ombudsmen and explain what happened. Speak to citizens advise too

@hayleyjane7 @EE Calls are supposed to be kept for a certain amount of time. Not all calls are recorded though, that’s the only issue. But if that one wasn’t recorded it’s your word against theirs because they can’t do the transcript

@hayleyjane7 @EE So, they gave you a faulty phone, you complained and got a new one, no mention of you returning the faulty one which you recycled and they’re now billing you for? You are entitled to a transcript of the call when you made your complaint, but not the recording of it

@zepzepzepzep_ @VOXI_UK @EE Vodafone customer service is shocking but I figure if I go onto a rolling monthly SIM I can change whenever I like 😬

Should I just give up and realise my S20 Ultra is never going to arrive 😩 @EE

@EE Na the problem persists

Just ordered my new Samsung S20 Ultra 512Gb, I'll never have to delete a single picture again 😍 @EE

@EE @raphael_blk No network

@EE I’m so sick of my crappy signal! For the past month or so- sudden drop outs of signal out of nowhere, constant call failures and loss off 3/4G!

I have never had such poor and service from you guys! I’m even past my cooling off period ! And I haven’t got my router swapped! Better to go with @EE or @SkyUK !

@EE I’ve just checked my bill the details I have for security match exactly so I really don’t see the issue

@EE @Terywall @AndrewRPines Still not working...

@EE Your phone system's not fixed yet. My husband's unable to make or receive calls (as at 13.46 in central London). Help!!

@EE @professorgreen @rickedwards1 It wouldn’t be any good trying to make that important call from @EE network.

@EE I don’t mind the charges. And yes, a new phone won’t be bad at all.

@EE are a joke iv upgraded my phone then witch Costs me nothing then going through process and now your trying to charge £200+ for the phone the upgrade I went for was no cost been with you for years but today ur team members were poor and considering changing networks now

@EE Why text me and say you will PRICE MATCH but offer me the same deal on your website? Furthermore, is it true that by purchasing an EE contract with USwitch, you reduce the speed and connectivity on the EE network? Very dissapointed!

@EE Hi there you're offering to help, yet I'm experiencing terrible customer service from EE. I’ve sent details via Dm and I’m just being fobbed of....Please help !!

Just got my new phone from @EE and there is no plug in the box.... how am I supposed to charge it? Well done EE that’s a good start of switching over to you... making a new customer unhappy 😡😡😡😡😡

@EE seeing as you’re increasing bills by 4.5% due to “inflation” are you giving your employees a pay rude to match this inflation? Or can we cut to the chase and admit this is for @kevinbacon wages #crooks

So @EE it's been over a month and I still don't have my Gaming Unleashed bundle. This is unacceptable and grounds to cancel. Texting UNLEASHED to 150 just gives me a standard reply telling me what keywords to use. Sort it please.

@EE Hi guys..... thinking of getting broadband with you. My partner is an EE customer already will we get the discounted price?

@EE Love you but 1 huge issue! Horrible phone reception in my home. I'm a long standing customer, over 20 years! I have note 20 ultra. HELP! East London

@EE i want to cancel my contract but nobody is available via chat to talk to

@EE honestly your website is the worst and is so buggy!! Other then having to log into my account every 30 seconds cause every time i add something to my basket i get logged out, when i log in I’m re directed to my Ee home page and an empty basket!