EE Outage in Aston, Oxfordshire, England

Hey @EE my phone signal has been on barely 1 bar for the past couple of days. Is there an issue in the Oxford area?

@EE why is it I am in the middle of Oxford with 5G but 1 bar or less of signal? Have had no signal on my phone for weeks any help would be greatly appreciated

@EE called to talk about my payment plan and got no help what so ever! Very unusual as I normally get exceptional customer service from you.

@EE whats happening with your signal in the Oxfordshire area the last 24 hours? It keeps dropping out?!

@hayleyjane7 @EE I’m also quite sure if the complaint is in deadlock they cannot enforce payment by a fixed date, because the company aren’t managing it any longer but it has been escalated.

@hayleyjane7 @EE If the complaint is in deadlock they cannot discuss it. This probably means the call isn’t on their records. If I were you I’d contact the ombudsmen and explain what happened. Speak to citizens advise too

@hayleyjane7 @EE Calls are supposed to be kept for a certain amount of time. Not all calls are recorded though, that’s the only issue. But if that one wasn’t recorded it’s your word against theirs because they can’t do the transcript

@hayleyjane7 @EE So, they gave you a faulty phone, you complained and got a new one, no mention of you returning the faulty one which you recycled and they’re now billing you for? You are entitled to a transcript of the call when you made your complaint, but not the recording of it

@EE im pretty sure when i entered into a contract with you, i pay my money and you provide a service...your wifi has been so crap recently,it gives me good grounds to cancel my payments as your not providing the service i purchased!

@zepzepzepzep_ @VOXI_UK @EE Vodafone customer service is shocking but I figure if I go onto a rolling monthly SIM I can change whenever I like 😬

@tommyr82 @EE @SkyMobileCorp @tommyr82 moving to Sky is a no brainier. @EE were charging me £59pm on a shit deal & @SkyMobileCorp offer me £36pm, 8gb data with IPhone 11....

@carlsmith_88 @EE Prob switch providers and get a sim.only deal soon so they cant **** about my bills.

Hey, @DPD_UK, your service is the worst I've come across! A 20mile round trip to pick up a phone from @EE Swindon & it's not there as you sent it to the wrong depot! Took 45 mins & 2 phone calls to ascertain that. I will be complaining.

Ffs @EE why are you so useless. It shouldn’t be difficult to transfer my current SIM card to an esim. I’ve now gone online, phoned up and now had to visit a store of which the first store I’ve now visited say they can’t do it due to your end not working and have to go to another.

@EE is the worst WiFi.

@EE Have already reported after speaking to your extremely helpful Customer Services team on the phone when I thought something smelt fishy 🐟 just thought I would share and make others aware! 😁 Many thanks!

@EE @raphael_blk No network

@EE I’m so sick of my crappy signal! For the past month or so- sudden drop outs of signal out of nowhere, constant call failures and loss off 3/4G!

I need help 15th Aug my phone stopped working Came back went to carphone warehouse who sent the phone away for repair. When it came back the report said that @EE have blocked the phone I have never been with @EE , carphone warehouse think they have typed the incorrect IMIE number

@EE your website is awful. Just tried to upgrade my current tariff / phone - 5 times(!!!) - and got a ‘Sorry We Could Find That Page’ each time on checkout! Can’t be asked anymore, been a customer for three years and the new contract was worth £34x 24. Unusable website. Cya.

@honestjon74 @EE We are sorry to hear that. Please get your son to message us directly so we can check to see what has caused the issue here. -Mohsin

@EE I'm currently a customer and I am interested in moving from a physical am to an e-sim Is it possible to do this without changing my plan

Love how @EE will fail to apply a discount code for a contract ,over charge you on it, agree to pay back what they over charged you ,then refuse to pay anything back past 3 months ,blame me for it ,and fail to answer my complaints procedure and close it without contacting me.

@samsunguk @ee - yet again poor service! Will I EVER see my free smartwatch or are they like #unicorn turds? #disappointed #customerservice

@SueH1608 @AngryBritain @EE Yup and rhats before tomorrow's budget. God help us.

Typical @VodafoneUK telling me I have an upgrade after 12 months promise and pay no upfront cost, then as I’m choosing I have to then pay a flexi fee! **** that! £500 to upgrade a year early! Absolute con! See you in another 12 months...or maybe I’ll join @EE with my nhs discount

@EE my broadband has been off for 4 hours now, constant flashing green light. I’ve tried disconnecting, restarting the box and ignoring the problem but it’s not fixing itself. Help!

@EE your customer service is appalling, you have a disrespect for long standing customers. If you believe its acceptable to treat customers in this way you deserve to loose business.

@EE It’s come back on but looking at changing provider soon as had many problems with @SkyUK

@EE Not happy after waiting 5 hours for a bt guy to come out and fit our new internet and they don't turn up! No apologies given just wanted to pass the blame on! Shame i thought ee was great but im not impressed why the service last night! Why should i wait in again?!